100 Web Hosting Support Phone Numbers at your Fingertips
Running a successful website depends on a lot of factors: compelling content; the right kind of marketing; and, of course, a hosting provider you can count on. When something goes wrong, every second of downtime can cost you big time in customers and credibility. Online support, live chat, and email are fantastic option, but sometimes, there’s nothing better than “reaching out and touching someone” the old-fashioned way: on the phone.
We’ve combed through the websites of dozens of leading providers to find 100 hosting support numbers. While the majority of providers have sales numbers, not every host provides phone support as a standard feature. In fact, many budget providers have eliminated phone support completely in the name of reducing costs for their customers. But the providers on our list still have a phone number you can use to talk to an actual human being.
Even in the Internet age, a host who can offer assistance over the phone may be able to solve most common issues faster than one that relies solely on online or email responses (particularly if issues with your web server make either of those options less effective). The next time you need a helping hand, it might be just a few digits away.
Note: If a provider has multiple numbers, we’ve listed them, with the applicable country, service, or department in parentheses following each number.
- 1-877-206-4255 (Servers)
- 1-866-289-5039 (MyWebsite)
- 1-866-991-2631 (US General Support)
- 1-610-560-1620 (International)
A Small Orange
- 1-888-401-4678 (Tech )
- 1-801-765-4678 (International)
Canadian Web Hosting
- 503-914-1118 (Portland Local)
- 1-800-574-4299 (U.S.)
- 0-800-081-1815 (U.K.)
- 1-866-226-3376 (U.S. )
- 1-913-890-8250 (International )
- Codero.com (Skype)
Crucial Web Hosting
- 1300-884-839 (Australia)
- 1-866-496-1879, ext. 1
- 1-800-969-2391 (U.S. )
- 1-786-975-2393 (International)
- 31-20-890-8076 (Europe & Asia)
- 597-458441 (South America and Caribbean )
- 1-888-402-3463 (U.S.)
- 1-407-756-1126 (International)
- 1-866-964-2867 (U.S.)
- 1-713-574-5287 (International)
- 1-866-573-4678 (U.S.)
- 1-801-494-8462 (International)
- 1-888-959-7272 (U.S.)
- 0-800-051-7126 (U.K.)
- 1-800-099-453 (Australia)
- 1-866-519-7079 (U.S.)
- 1-518-371-3421 (International)
- 1-888-321-4678, ext. 2
- 1-888-909-4932 (U.S. & Canada)
- 08-0040-49291 (U.K.)
- 001 866 339 05 51 (Mexico)
- 1-800-358970 (Australia)
- 1-866-643-7427 (U.S.)
- 1-435-787-7101 (International)
- 1-866-289-5091 (U.S. & Canada)
- 0-800-680-0676 (U.K.)
- 55-11689643 (Mexico)
- 1-800-449-670 (Australia)
- 1-800-661-9651 (U.S.)
- 020-3239-2554 (U.K.)
- 02-8006-0711 (Australia)
- 1-800-491-6590, extension 2 (U.S. & Canada)
- 1-916-512-3061, extension 2 (International)
- 1-800-961-4454 (U.S.)
- 1-210-312-4500 (International)
- 1-866-356-4692 (U.S.)
- 44-1905-342-345 (International)
- 1-866-817-2811, ext. 2
- 1-888-748-3526 (U.S.)
- 1-720-545-9093 (International)
- 1-866-605-2484 (U.S.)
- 44-8008620379 (U.K.)
- 61-1800-357221 (Australia)
- 1-877-829-2788 (U.S.)
- 1-435-213-2498 (International)
- 1-800-932-4678 (Tech support)
- 1-888-218-8569 (Design and Marketing Support)
- 1-877-595-4482, ext. 2 (U.S.)
- 1-757-416-6627, ext. 2 (International)
Web Hosting UK
- 0-808-262-0606 (U.K.)
- 44-191-303-8069 (International)
- 1-800-252-1887, option 3
- 1-800-805-0920 (U.S.)
- 1-813-600-6585 (International)
- 1-435-755-3433 (Utah Local)
- 1-800-222-2165 (Toll-Free)
- 1-800-438-0260 ext. 1 (U.S.)
- 44 (0) 20 7993 2453 (U.K.)
- 61 (02) 8006 2227 (Australia)
Email or Phone Support – Which is Best?
Your site is down. You realize that you need to contact support and you visit your host’s contact page. There, you are faced with a decision: Do you reach for the telephone and give them a call? Or do you send them an email/file a trouble ticket?
Most people find talking to a human being very reassuring in these moments and will reach for their phone (or their Skype headset). In fact, phone support is one of the most commonly-requested features for a Web host for this very reason. However, if you want to actually solve the problem, going with a phone call is not always the best solution. In fact, it usually isn’t.
Though phone support can be great, one has to know when and how to use it. Unfortunately, too few do and end up passing up an opportunity to quickly resolve the problem in exchange for the comfort of talking to another person.
So when should you turn to your keyboard your dialpad? The answer is not exactly clear-cut.
Why I Prefer Email
Though there are times where both are appropriate, when given the choice, by default, I prefer email or trouble ticket. There are three very good reasons for this:
- Paper Trail: If you file via email or ticket, everything is recorded and written down including the time of the request and what was said/done by all parties. This helps both you and the host out in the event anything goes wrong.
- Easier to Explain Problems: Getting a strange error message you need to talk about? Good luck explaining it over the phone. However, with a written method of contact you can just paste it in easily.
- Trouble Tickets Go To People Who Fix Problems: The odds of your support request reaching an actual technician go up drastically over email. Hosting companies rarely have technicians answer the phone directly and instead have customer service reps answer the lines, who are trained to answer only basic questions and pass along more complex ones to technicians, which is the same thing a trouble ticket does anyway.
Many phone calls to hosting companies result in the filing of a trouble ticket that is treated the same as if the customer had filed it themselves. Going through the phone line only adds an extra layer of complexity to the problem, slowing down you getting the help you need and increasing the likelihood that there will be confusion along the way.
Most of the time, it is simply more efficient to go straight through the email or trouble ticket system: it is that simple.
Exceptions to the Email over Phone Rule
Of course none of this is to say that the people who answer the phones at your host are not technically adept and able to help you, just that they usually are not the ones with their fingers on the servers fixing problems, unless they are at a very small host.
Depending on your host, you can get some great help over the phone and if your problem is one better discussed over the phone, it can still be a compelling option.
For example, if you need to be walked through something, especially something common like setting up an FTP client or installing a database, phone support can be a huge help. Any time you are wanting to do something yourself and need instruction, phone support is probably a good place to start.
Likewise, if you have an outage, are already aware that they are working on it, but need an estimated time for a fix, a phone support technician can be a huge help, having that information on hand at all times.
In short, if you aren’t looking for someone at your host to fix the problem themselves, calling phone support can be a great way to get an issue resolved. However, if you need the help of a server tech, in most cases, all the phone support rep can do is file a trouble ticket, the same as what you can do from the site.
In short, it is a tool that needs to be used wisely and only when appropriate.
Is phone support a worthless feature to get from a host? Absolutely not. It is always nice to have it and it can certainly be handy, especially for a relative beginner. However, that doesn’t make it a necessity or something you should base your hosting purchase on. My host, Servint, doesn’t offer phone support and I’ve never missed it.
Furthermore, phone support is a fairly expensive feature for hosts to offer as they require at least several full-time employees to manage; employees that are usually not actively fixing issues on your server.
If a host is offering it and it is a good deal, then I would say view it as a bonus. But if your host doesn’t, don’t worry too much. What matters the most is how quickly and adeptly your host responds to support issues, not how you send it in.
You would much rather have a host only accept email or trouble ticket notices and respond quickly than a host that simply ignores phone calls. Though talking to a human can be comforting, it’s useless in the big picture and support should be all about getting things done, not what feels good.
(Thanks to michaelaw for the image)
Bonus: Top 100 Web Hosting Twitter Accounts
Social media can be fun, but it’s also a useful tool that can facilitate numerous types of communication. Savvy hosting providers use Twitter for several purposes: to communicate with their customers, to respond to customer service issues and questions, and even to broadcast anticipated down times as well as unexpected glitches.
We sifted through hundreds of hosting provider Twitter accounts to find the ones doing it right. The accounts are well maintained and active, and are helpful to customers. If they exist, we also included accounts created specifically to convey server statuses, or to provide help to customers.
If your hosting provider is taking the time to properly manage their social media channels, thereby making it easier for you to get in touch or keep up with changes, it’s a pretty safe bet they’re providing good customer service all around. Is your hosting provider on this list? If not, and you’re looking to switch, be sure to check out our hosting reviews for more information.
And don’t forget to follow WhoIsHostingThis.com on Twitter for hosting news and information!
1 & 1
A Small Orange
California Regional Intranet
Layered Technologies, Inc.
SEO Web Hosting
Web Hosting Hub
Xilo Communications Ltd
Page last updated: March 2015
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