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	<title>Who Is Hosting This: The Blog &#187; customer care</title>
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		<title>Getting Host Support: Email or Phone?</title>
		<link>http://www.whoishostingthis.com/blog/2010/07/26/hostsupport-email-or-phone/</link>
		<comments>http://www.whoishostingthis.com/blog/2010/07/26/hostsupport-email-or-phone/#comments</comments>
		<pubDate>Mon, 26 Jul 2010 17:36:16 +0000</pubDate>
		<dc:creator>Jonathan</dc:creator>
				<category><![CDATA[Beginners]]></category>
		<category><![CDATA[Tips & Tutorials]]></category>
		<category><![CDATA[Webmaster]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[phone support]]></category>
		<category><![CDATA[support]]></category>

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		<description><![CDATA[Your site is down. You realize that you need to contact support and you visit your host&#8217;s contact page. There, you are faced with a decision: Do you reach for the telephone and give them a call? Or do you send them an email/file a trouble ticket? Most people find talking to a human being [...]<p>Be sure to check out our new <a href="http://www.whoishostingthis.com/hosting-reviews/">reviews</a> and <a href="http://www.whoishostingthis.com/hosting-coupons/">coupons</a> sections at <a href="http://www.whoishostingthis.com">Who Is Hosting This</a><br/><a href="http://www.whoishostingthis.com/blog/2010/07/26/hostsupport-email-or-phone/">Getting Host Support: Email or Phone?</a></p>



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<li><a href='http://www.whoishostingthis.com/blog/2008/10/29/dreamhost-support/' rel='bookmark' title='Permanent Link: I <3 DreamHost Support'>I <3 DreamHost Support</a> <small>I mentioned in a previous post that the most stressful...</small></li>
<li><a href='http://www.whoishostingthis.com/blog/2010/07/12/how-a-host-should-handle-downtime/' rel='bookmark' title='Permanent Link: How a Host Should Handle Downtime'>How a Host Should Handle Downtime</a> <small>It has long been established that downtime is a fact...</small></li>
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