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Live chat support is a service feature many hosting providers offer their customers today as a way to make their expertise available instantly. Live chat support makes the communication process more convenient for both provider and customer, because the host can serve multiple customers simultaneously while the customer can have their support issues addressed instantly from their desk.

24/7/365 Live Chat Support

With the unpredictable nature of service issues related to hosting websites, live chat support that is available 24/7/365 provides the best in customer service. Your website should always be on, right? In the event it does go down, or you get attacked, you are probably going to want to address the issue as soon as possible.

Select a hosting provider that provides live chat support at any time, any day of the year. Knowing you have a solution like this available to you will give you peace of mind so that if something does go wrong with your website or your billing, you can get it addressed immediately.

Other Live Chat Support Options

While there’s no doubt that live chat support available 24/7/365 should be the preferred option for customers - not all hosting providers offer this level of online support. As an alternative to full time chat support, many hosting providers offer live chat support during a set number of hours per day.

For hosting providers that do not offer live chat support 24/7/365, the hours they offer live chat support are often predicated on the types of customers they serve. A hosting provider with local business customers may offer chat support during normal business hours in their time zone, while a hosting provider that caters to personal webspaces may have weekend hours.

Consider the following examples below as a guide for choosing the right hosting provider if 24/7/365 chat support is not something you require for your website.

  • A hosting provider located in the Eastern Time Zone in the United States may offer live chat support between the hours of 8:00am and 6:00pm Eastern Time.
  • A hosting provider located in the Eastern Time Zone of the United States that serves business customers across the United States nationwide may also extend their chat hours to 8:00pm Eastern in order to accommodate customers in the Central, Mountain, and Pacific time zones during their normal business hours.
  • A hosting provider located in the United States that provides website hosting to a mass amount of consumers instead of business may offer live chat during the weekends and evenings instead of normal business hours, since their customers have a higher likelihood of needing help during non-traditional business hours.

When you are selecting a hosting provider, make sure to take note of what their hours are for support via live chat if having that option is important to you.

Live Chat Support Benefits For Customers

Regardless of how much time hosting providers offer live chat support, customers generally appreciate having the ability to contact someone directly to help them with any issues related to their account.

For customers, issues with their website hosting are foreign to them. With live chat support, they can receive a tutorial from someone who knows how to address their concerns and review the response on their own time. That way, they can become better educated about their support issues and provide their own self help the next time a similar issue arises with their account.

Final Thoughts On Live Chat Support

Live chat support is a nice feature provided by hosting providers as they attempt to maximize their value to customers. While 24/7/365 live chat support is typically preferred by most customers, live chat support should at least be available during the hours your website is likely to receive the bulk of its traffic.

If your hosting provider does not list their live chat hours on the homepage of their website, or if you are unsure if they offer live chat support, consult their contact us page or support page as a secondary option before using other methods to contact them.

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