Add Your Review for 1&1

336 1&1 Reviews:

Is 1&1 the host for you?

Last reviewed Nov 2, 2016

Get 40% off today

1&1 screenshot

Key features

  • 24/7 technical support
  • Money-back guarantee
  • Free daily backups
  • Unlimited traffic, emails, DBs
  • WordPress integration
  • 99.9% uptime guarantee

Great reasons to choose 1&1

  • Over 9 MILLION websites being hosted worldwide.

Most Helpful Customer Reviews

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have used 1&1 for web hosting for many years. They host 20 Domains for me, and are the registrar for about 14 of them. About half of my sites are WordPress, and of those most were installed using 1&1's Web Apps installer, the others were uploaded and configured manually. Uptime and reliability has been outstanding. Their pricing is very competitive, and when new pricing models were introduced, they always moved my package to new plans with no hassle and no extra charges.
When support was needed it was always provided quickly. Like many companies today, the first-line support people are not always able to deal with complicated technical issues, but when this was the case, my issue was always escalated and dealt with perfectly.

I'm writing this review mostly because I find all the negative reviews of this company hard to believe. Over the years I have actually accomplished all of the so-called problem tasks, with zero problems. I have cancelled domain. Cancelled entire packages (full refund). Moved domains from one package to another.

I suspect that because 1&1 advertises heavily to people new to hosting their own websites, many people are writing reviews, before they have any understanding whatsoever of the technical aspects of hosting a website. If you are complete noob, and you are reading my review, do yourself a huge favor, and read up on how to manage a website BEFORE you sign up with ANYONE! It isn't that hard, but it definitely requires a basic understanding of how hosting works.

The only negative in my own experience has been the very limited customization options for Managed WordPress Hosting. The limited number of themes and plugins available make Managed WordPress almost useless. On the other hand, their unmanaged WordPress hosting is fantastic. Of course, an unmanaged WordPress installation means you need to log in to your blog often enough to make sure your theme and plug-ins are up to date.

 
★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

I have hosted a lot of websites with different web hosting companies, the last one was with 1and1 where I also got one domain from them (for another website hosted in one of my VPSs).

It is a good service but not the best you can find. Compared to HostGator 1and1 support is no good. I called their toll free number and they hang up on me after I made the question (only the first time, when I called later everything went ok) but after the second call I had another opinion on their support, their phone support was not the best, but better than most (I have experience with hosting providers that made me wait 30minutes to answer my call).

The hosting plans are good since they offer 100GB web hosting for only 0.99$ the first year and 5.99$ after the first year. They also provide "UNLIMITED" web hosting but I have the 100GB plan and even the "UNLIMITED" plan will not offer me 100GB. It is impossible to get unlimited disk space so be sure to read the TOS when ordering. They had a 90days money back guarantee but it doesn't cover everything. When you want to change plans they have a messy procedure (that's why I stayed with the 100GB plan and didn't get another - I wanted another plan to get more features) and if you mess things up you will end up paying more than the webhosting cost for 1 year just because of some mistake. When you send them an email you get this :"Thank you for your recent e-mail. We expect to answer your email within the next 12 to 24 hours." And trust me, they do take that much time. That's why I would recommend phone support (use Skype if you are in an area with no toll free support) over email support when you get in trouble and need help.

I would recommend you to get hosting from 1and1 if you are making a small or medium website and I would also recommend the 100GB package over the others. Also note that they don't use cpanel. So if you want to take all your stats from, let's say awstats, and transfert them to them, you can't (orif you are a hostgator customer and want to transfer your website thought backups) . They have their own panel that is good if you start a new website but that is not cPanel.

 
★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

Setup was very easy with 1&1. The price was right, as well. Furthermore; 1&1 has every feature that you could possibly need in a simple web hosting provider.

Unfortunately, after choosing to sign up with 1&1 instead of GoDaddy (my first time ever leaving GoDaddy), I found out that it will take days for me to be able to use my service because the domain isn't instant. I called support and although the representative was very fluent in English and nice, all he could tell me was that the domain setup is in progress... exactly what it says in my control panel.

It only took a couple minutes to get connected to support, so that was positive. But this whole domain name waiting game turns me off of 1&1 already, within my first couple hours of being a customer. I always had instant domains and access to everything with GoDaddy.

This will most likely be the only domain I ever buy from 1&1. When I need a domain and decide to buy it, I'm ready to put it to work right then, not days later.

 

User Reviews - Total: 336

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

Do not be tempted by the free monthly offers or the odd positive review you might see mentioned. After joining both their shared hosting and dedicated hosting service one thing thats not mentioned initially is you pay £60 for setup so you can ignore the whole "3 months" free tagline they lure you in with.

After two server setups at a cost of £120, customer support waiting times of minimum 25 mins and 4 days of waiting for ssl and tls updates on the server (which should come as standard on any managed server) no way of taking payments, loss of earnings and a loss of 48 customers as a result i can honestly say do not waste your time or money on this company.

Every support call you make feels like a call to someone who has no control or ability to help - support calls are simply a way of starting up an internal ticket which does not get answered for days at a time. The server itself isn't as advertised also and lacks speed.

If you are in need of a server that can handle traffic, good support and a managed server - this is not the company to get it from.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

1and1 truly values their customers. I received perfect customer service for the first year of service. Then in the following year, I had a complaint about one issue I had. A solution was provided to me (a customer) immediately . I 100% recommend 1&1 to anyone looking for a domain name as well as web hosting.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

1 & 1 is a domain and hosting provider much, since I know the internet and need to purchase a domain to use, I know 1 & 1. 1 & 1's longstanding and domain and hosting providers worldwide reputation. 1 & 1 always have promotions for registered customers with extremely preferential prices. I have been using the services of 1 & 1. Previous Day 1 & 1 no customer support from Vietnam, but the current 1 & 1 has accepted and provides support to customers from Vietnam, I thought it was a new step of the supplier 1 & 1 I think 1 & 1 will more and the more development to come out on top and compete fairly with other vendors such as GMOs, Godaddy .....

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

I am in the process of canceling my account with 1 & 1 due to their billing practices. I was notified that my domain was being renewed, price shown as aprox $15, no other charges mentioned, nothing about the hosting. Everything I look up gives me no indication of other billing in progress. When I get the invoice, a mere 2 days before they wish to draw from my account, it is for $98. and then another one for my other domain for $71. Needless to say, this overdrew my account (I use a special account that I only add money to when needed for an automatic bill). I called their customer support line (contact info was a challenge to find on the site) and although the agent was helpful, I am not sure that the money is being refunded. I was supposed to receive a call back today to confirm, but have not as yet. If I do not hear by tonight, I will call again and again demand a refund. While I can do nothing about the $70 in overdraft charges, I will pursue getting them to refund these charges. After the dust settles, I will look for a hosting company that has accurate and forthright billing.

As a side note, the only reason I have 2 domains is because of the convoluted setup process for WordPress that they have.

 
★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

The best advantage of 1&1 is the PRICE, they give the best rates of their hosting.
You get all the best features in it and more important, you don't need to invest much in order to start a micro niche site.
The control panel is easy and fast.
You get the best bandwidth in the starter plan.
if you do not want to invest much in hosting and have a starting site then it will be best for you.
Hope this works for you! Chill !

 
★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

In the past, I've used several services, including 1&1. Frankly, they all seemed to be about equal. If anything set 1&1 apart, it was its price. As I said, they all seemed about equal - that is, until I tried to cancel my contract with 1&1. That's when I realized just how duplicitous 1&1's billing practices are.
First, I paid $0.99 for a domain (May, 2014). In a few days, I realized it wasn't what I wanted, so I went in and turned off the auto-renew feature. Then, I ran across some less-than-stellar comments concerning how 1&1 operates, so I went back in and checked my account. The auto-renew was turned back on! I (once again) turned off the auto-renew, but this time I also completely canceled the contract. When May, 2015, rolled around, I was notified that I owed $14.99 for renewal. I went back in and found my account still active, plus the auto-renew was turned back on. I (again!) turned off the auto-renew and canceled the account. I sent an email to 1&1, but all I got back was an auto-responder that said they would contact me soon. I waited about 3 months (no email from them, by the way) and logged back in: account active and auto-renew turned back on. This time, I turned off the auto-renew and closed the account, as well as sending another email (I tried calling, but couldn't get through). On 5/3/16, they charged my card $71.88. I challenged the charge through my bank, and the bank charged it back, but 1&1 kept stringing me along until the 30-day provisional period was up and the bank paid it. Then, on 5/29/16, 1 & 1 charged me another $14.99.
I logged back in, and guess what? My account was active and the auto-renew was turned on! I turned it off (once again!) and canceled the contract (once again!) - but this time, I took screen shots of every step. They sent me a confirmation email (only took 2 years) and I've saved that.
My recommendation? Don't do business with 1&1. If you do, take screenshots of everything, save all emails, turn off the auto-renew, and tell your bank not to honor any auto-charges without your express permission.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I have an account with 1and1 in Spain. I have attempted to cancel my account for over 6 months. They refuse to cancel for a service which I do not have. The refuse to remove my personal data from their servers in accordance with the data protection act of Spain. They just continue to take money from my account each month. I have little option but to take them to court. I recommend that no one uses this provider as they offer no service at all. I opened an account, asked for hosting, the virtual hosting was slow, timed out repeatedly and my client asked for the site to be moved within a week. Now we are paying for something we wouldn't use even if we could. Shameful.

 
★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

The only reason I went with them was due to their .99/month offer. The setup was pretty quick and I was able to get in to my control panel rather quick. If you use their 1&1 crappy website builder, you're perfectly fine.. But to use their Wordpress installation is a nightmare. I have had nothing but terrible service with 1&1. Site navigation is a nightmare. Most the time links don't work or you get the dreadful, "Server Hangup". I should have paid the little extra and went with Hostgator. My brother uses them and when I work on his site through them, everything is quick and flawless. When you contact their customer service, they are always trying to upsell you to another package that will miraculously fix their crap.

After installing Wordpress, I tried to sign in to my wp-login page to be told, it doesn't exist. I was like, hmmm I just created the thing. I gave it about 10 minutes (which is pretty dang long for a Wordpress installation which should only take less than a minute). I went to www.xxxxxxxxxx.com/wp-admin to log in, I was presented with that page showing it doesn't exist. So, I had to call customer service and after we try and get our language communication down (They are not American), she finally told me that I have to deactivate the 1&1 web builder and activate the Wordpress. I was like, "WHAT?"... So she tried to tell me how to do it. Click Domains and deactivate the 1&1.. I was left with "Server Hangup" so many times, I was like, "is this a fly by night operation?".. She didn't understand that. Wasn't going to explain either.. Moved on. She kept asking me if I clicked the right link. Like, NO.. I'm an idiot, please tell me for the 10th time to click the, "Domain" link. After about a three minutes of her trying to explain how to click a link, she said let her try on her end. Well, what do you know, she got the same message. After about the 8th time clicking the link, the page came up. She said she will file a report for website maintenance. Already I am like, "What have I got myself in to".. So finally, she was able to deactivate the 1&1 crap and activate the Wordpress. All in all, this is a nightmare.

I would NOT recommend this hosting to anyone. Please, don't be cheap. Spend that little extra and find a quality provider.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

1&1 has the cheapest domain transfer price so I though I give them a try.

When I first wanted to transfer my domain I have stuck in the registration process so I wrote to their support E-mail. As it turns out no one reads these because after 2 days I still haven't heard back from them.

Then I called them on phone and dialed extension 1 for sales. Someone from the DIY department picked it up. :) I told them I want to speak to sales. It took me 10 minutes and several agent so they could transfer me to a sales agent.

After I could initiate the domain transfer and payed for it I see my account as "Setting up.". I once again called them. They asked for my Customer ID just 3 times! As it turned out I have to send a copy of my drivers license to them, just for a domain transfer! This is too much!

Other domain registrars transfer a domain in minutes. At 1&1 it takes days. I will give it up!

I hope sometime they will give my money back, but I doubt that how their support is working.

 
★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

1and1 have one and only one advantage - pricing. That's how they draw their customers. At the same time all the other aspects of domain&hosting management are disgraceful, to say the least.

I believed that, possessing a certain amount of level and skills, I won't ever need to go to support because I'm able to manage everything on my own. Finally, I needed to create personal name servers for my domain (my hosting and DNS were elsewhere). Their interface seems to only provide the way to create a glue record when you are using their DNS. I though that's weird.. but there's support to help me. That was silly of me to think this way. I contact them by email, they respond in over 3 days, just sending the links to their kb, according to which I need to use their DNS to create glue record (which is non sense).

I wrote them detailed explanations, pasted linux commands to verify what I'm doing and told them exactly what I needed them to do. They ignored all this information and just told "why do you need glue records? They are used to have multiple A records for a domain only (????!!!!!)". I replied them again, repeating all the details, sending links to Wiki and their own kb (lol), and didn't receive any reply after 9 (!!!) days. Then, after giving them a call, the support representative just said "your domain is pointed to custom name servers (so what?) and then hang up the phone".

Besides, their interface is very slow, have upsales everywhere, their support article are poorly written. You can use their services only when you know for sure that you won't need to go through their support. Ever.

 
★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

They have very poor and old manuals, i took me days to configure mod_rewrite for using my CMS based in snews, after days i got this answer:

"thank you for contacting us.

We apologize for the inconvenience but scripting is not a scope of our support. Please try to configure the .htaccess file in your webspace."

The same CMS (snews) works well in a free hosting such as hostinger.es without doing special configurations in the .httaccess file
I will use the hosting of my new project this first year with them, but after it I will migrate next year, not recommended.

1&1 is good for html pages but for dinamic sites if you are an expert with PHP, Apache configurations, programming you can survive with 1&1.

 
★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

I have been with 1&1 for a year coming over from what I consider to be the worst hosting company on the internet -- WEB.COM.

After a year with 1&1, I am extremely shocked at what I have read as the reviews here. I have always found their customer service will do all they can for me. One exception cost my company a lot of time and money correcting the problem and they made good on every dime of it. The one thing I hated was calling in for our store and having to wait until someone was available at the store level because you always went into the regular site side first. That has been corrected. Now you can go straight into the store support.

The down side is minimal to me: I don't like templates - doing it any other way is not an option. No FTP direct upload - they do have a great upload/download file system that works very well from any csv file after down loading the header file. I can not correct certain things by writing the code myself - again mostly due to templates - Customer service can do most of this for you and will stay on the phone as it is done to your liking. The back side is slow on occasion but if you know what you are doing with file uploads you by pass that.

The up side is important to me and they meet it on every count: The cost is reasonable. The customer service has been very good for me but I don't use it more than once a month if that much. Most speak English very well especially considering the others I talked to before signing with 1&1. The site has never been down during our first the year with them. If I do call or email and make a suggestion to improve something it is passed along to the next level or higher up the chain and I get a response asking for more information or a solution as I see it or they just fix it. Several they have implemented with their thanks.

I understand a bad taste never really leaves your mouth. I have not had the same experience as the others here or I would have been gone and would never have recommended them to anyone. I have and those people are happy also.

John K - Director of IT for InSite Targets

 
★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

After years of being with 1&1, I have finally left and would not recommend others to buy their domains here. Like many people, I was drawn to 1&1.com after seeing their prices on domains. The $1 sale was on and I was iffy on whether or not I wanted my own site so hey, $1 wasn't a lot. But it took days to set up. After the domain was finally live, it took days for the DNS settings to stick so that they pointed to the correct place. And it takes days for any other change that you make to take place as well except for the change to the public WHOIS registry information. This is really why it's taken me so long to cancel. I already had them and didn't want to go through the hassle of getting every setting changed over weeks in order to transfer out my domain.

Next, many of their helpfiles or tutorials are incorrect or outdated. Some of the picture diagrams show you the account control panel from years ago while some will simply give you the wrong information. For example, while trying to transfer a domain out, their tutorial tells you to ENABLE domain locking. However, it should be DISABLED as even the help-tip hover icon tells you.

Finally, and one of the reasons why it's taken me so long to cancel, is that there's a whole extra cancellation login page. No, you can't find it from the account settings or in the main control panel. You have to use the help search tool to find out that you need to login to the hidden cancellation area to request the cancellation of your account.

Overall, just a bad experience with 1and1.com.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

1&1 were my first web host and are still registrar for a number of my domains. Recently I began consolidating my sites at one host so 1&1 were prime candidate however I ran into some of their shortcomings.

Firstly, 1&1's web front-end is built around "contracts" created when you register each domain. As you add domains these proliferate making finding the one that you want to work on somewhat hit and miss. Secondly, when you alight on the right contract 1&1's proprietary back-end is frustratingly slow.

On the positive side they are reliable, provide reasonable support and are well priced.

 
★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I am no spring chicken.

I run a successful live music site - www.lemonrock.com - and I can't help wondering if we could have been a lot more successful if we had *not* chosen 1&1 as our hosting company.

I have dealt with hundreds of companies worldwide since the early 1980s.

What I expect, these days, from ANY company, ANYWHERE in the world is:

* they know who you are
* they care about you
* they understand what you need from them
* they are willing to listen
* they are able to help you within a reasonable time
* they are good communicators
* they are giving you value for money for your service

I don't think that's too much to ask. Think to yourself: how do your utility companies, your bank, your garage, your online holiday company, the places you buy your groceries from... measure up with this list of requirements? Do they care? Are you concerned if they don't? It is *your* money, your *hard-earned money*, after all.

1&1 have not fulfilled any of the above expectations.

1&1, a German company, is one of the world's largest web hosting companies, with data centres in Europe and the USA.

http://en.wikipedia.org/wiki/1%261_Internet

I have been paying 1&1 for hosting services since 2008: that's 7 years. During that time, I have made about 20 requests for support.

Here are the facts.

1. 1&1 are usually quite slow to respond (up to a few days). This can be frustrating if your web server is important to you or to your customers.

2. Their staff seem demotivated. Talking to their support staff is like being in a funeral parlour. They really don't seem to care, about you, your business, or your server.

3. If you have a serious problem, like a failed disk, they will not take you seriously. Your requests for help will be met with a random level of service: sometimes, you will receive a reply from a representative who sounds sympathetic and possibly apologetic. However, their customer support system seems disjointed (you do not receive notices of any raised tickets), or even broken: requests for help are ignored (or lost?!) and you are made to feel like a trouble-maker, instead of a serious customer.

I have complained to 1&1 on a few occasions about their apparent lack of customer care. I have never received a reply. I don't believe they are interested in helping their customers; only to take their money. They are the most distant, disorganised, uncaring service I have ever encountered in my (no spring chicken) life. If you have a web business, please, please use someone better that 1&1 - like me, you will live to regret your decision to buy "cheap" hosting.

In short - I don't believe that 1&1 cares about me - and that probably means you too. I hate writing negative reviews about anything, but 1&1's attitude appalls me. I have no hesitation in warning you that they may be very damaging to your business.

 
★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

This will most likely be the only domain I ever buy from 1&1.
I would recommend you to get hosting from 1and1 if you are making a small or medium website and I would also recommend the 100GB package over the others
Great host. It has all the features that an average blogger like me wants. I have faced no problems yet. Their support is worth admiration. I have no programmin skills, still running a stunning site. Thanks to 1&1
(insort*) its better then all hostin and dominating site

 
★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

1 & 1 is a company that provides many resources with a very good price packages offered are priced between $ 1.30 and $ 6 about, and have a functionality very good, I installed a webhosting 1 & 1 blog and has load speed very good. Here you have the possibility to pay per month

 
★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

Please, for the love of God, do not host with 1&1. I wanted a VPS to host a premium Wordpress site.

When Plesk was installed, it failed to load properly. It turns out Plesk was not configured correctly. I waited around for Plesk to service my VPS, and I finally could get in.

Then Plesk could not download licenses due to a Firewall. Apparently my VPS was misconfigured improperly, yet again. So after talking to their customer support I waited, and waited. I called back and was even blamed for the issue by another support guy: "You have to configure the ports yourself." Not true.

Finally my VPS was serviced and configured. Immediately I experienced even more 500 Server Issues when trying to install my site. Please note, I put nothing on the VPS at this point. This was all of their technology.

Least to say I cancelled and got out.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

So beginning my trek to start hosting a website, 1&1 seemed like a good route to go. So we register a domain and get their hosting package only to realize that their services will not support our site. However, the problem with this is that my team and I had to figure this out, ON OUR OWN. When I contacted support at 1&1 it was an awful experience. I was on hold for at least 30 minutes and finally I get some lady who has no clue what she was doing, then at one point began to COMPLETELY IGNORE ME. So then we call to cancel our services and they give us the refund and tell us that the domain we purchased with the package won't be released for 30 DAYS! Putting a month behind schedule. So to top off the terrible experience, we went to our domain two weeks later and it had already been purchased and parked, which means 1&1 released the domain and now someone is trying to sell it WAY OVERPRICED. Never use 1&1 for ANYTHING, if you have any sort of issue you better hope you can figure it out on your own.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

1 and 1 have now made things very difficult for me. I tried to register with them, but you cant get past the registration form, as there is a section that asks for your area code. after spending about half an hour trying all different combinations, I finally gave in and rung them, not realising I would be through to America ( at who's cost) The gentleman took all my details over the phone and then old me I would be getting an email to verify my account in between 4-24 hours. 4 days later am still waiting. I have email 1and 1 every day for the last 3 days, as I am not ringing America again. I have not had one response. to make matters worse I now cannot use the domain that I wanted is now registered as unavailable. just an email in response to mine would have been nice.

 
★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I was with 1&1 for over a year with two different products that they host. One, "my website" an the other "myonlineshop".Today I cancelled my contracts with them. "My website" is a simple drag and drop type of platform which was pretty simple and easy to use but like I suggest, pretty simple and not much to it. This helped with getting my feet wet and letting my soon to be customers know about my products. I started to build my Ecommerce site this year and found that the templates and platform was quite a bit more complicated. To the point of having to call support and sit on the phone for sometimes over an hour at a time. Most of this time was spent on hold and getting trasnferred to other departments because the tech on the other side had no clue how to fix the problem and could barely speak english. After spending long hours daily, I was able to put together a decent site even though it was not very compatible with newer soial media platforms and other apps that have taken over the internet lately. You would think that a hosting company would stay current with this. Not the case! If you're not planning on keeping current with trends and the technology that is available to ecommerce, then this is perfect for you. Another ridiculous issue was the "payment gateway" they promote and partner with. Authorize.net ( I will be writting a review on these guys as well). 1&1 promotes them and boy what garbage of a compnay they are. For three weeks not a single customer transaction could be processed through them because neither system was connecting correctly to each other, and for three weeks neither company could fix the problem. Of course, each one blaming the other for the issue. Needless to say, they took my $$ and I got 0 in return except a big fat headache everytime I tried to deal with them. If you're not one to expect much from a company, this will be right up your ally. I should of payed more attention to reviews and now I know why these guys are at the bottom end of the scale when reviewed by trusted sources. Don't waste your money.

 
★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Taking a deep breath now... I've been on the phone with the support group who are not very supportive at all. My 7th attempt trying to figure things out was ten minutes ago and my 3nd phone call with them of the same day. They've taken my credit number several times and said everything was fine and that it would take 48 hours. That conversation was a eek ago. Now they're saying it needs to be acknowledged. Which is a waiting game. I told them I wanted to just cancel everything because I was getting frustrated and get my money back, then they said I'll transfer you. They transferred me to someone different 3 time. The 3rd person transferred me and then hung up on me. So, I have no way of getting my site up, I just paid for it and I sat on the phone with them taking an hour of my time each phone call. Which I can use for working or shooting but I'm on the phone with them. They way they talk to you when you're trying to get things right is unsettling for sure. I'm moving my business to Ipage or Bluehost or someh were other than 1and1

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Completely unable customer services to solve domain issue. every time i called i had to wait for half hour for incapable customer services and every time i have been transferred with different reaosons..after spending or wasting my 3 hours on the phone nothing is solved

 
★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

1&1 was suggested to me as an alternative to other hosts I currently use. So eagerly, I picked a new domain to get started with. The domain said available. I proceed through the registration process. I give payment info. Press process.....and "Thank you for your order". I proceed to the login page and provide the domain and password I suggested. Nothing, invalid user. Wait for ANY email confirmation that NEVER comes about the purchase. After a while, I wonder if my card didn't go through for some reason. I check to see whether the domain is still available. Says it is, so I go through the process again with a different card. Same results. So, I call sales. The gentleman I spoke to was nice and offered to complete the process over the phone. He said everything went through and I would receive an email within 10 minutes. I verified the email and hung up. No email ever came. So, at least the domain is registered...it shows as unavailable, however I still can't get my customer number as it comes in the email. I can't log in using the domain, as now it was a phone order and no password is set up. I use the forgot password request, but no email ever comes. Hours later I call tech support. Again the lady is really nice and sounds as though she WANTS to be helpful. She sends me a test email which I receive. However, the password reset, sales confirmation emails, pin emails never come. Best answer I can get is "maybe check your email again in 2 hours". She is unable to do any of this herself. It is all automated and the automation does not work.
So, that is where things stand. I think I have registered the domain however I have no access to anything. I can't get login. I can't retrieve my login info. Nobody at support can assist. All other options and features offered by 1&1 are worthless as I can not use them as I can't login and manage my domain. I was looking for other viable options other than the largest registrar and the do no harm registrar. The experience I have had and continue to have with 1&1 has shown me that perhaps they aren't so bad after all.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I was pretty happy with 1and1 until when they tried to charge my annual fee and my card didn't go through because it had expired. I had set up my domain 2 years ago with 1and1 and I use a different host, so I had no idea about this until my website was suddenly offline and my domain was up for sale!
Instead of calling or sending me and e-mail that my payment had not gone through they canceled my account! Yes canceled it. I couldn't even log in to update payment info. I've had to call 8 times within the last 2 weeks to try and get my account reestablished but instead I had to get a new account and my domain had to be re-registered with the new account.
They have now asked me for a business license because they're saying the domain is registered with a LLC!!! I'm the LLC stupids! The domain is mine you idiots. I've tried to explain this 10 times.
Now that I have sent in my business license they're saying they cant find the e-mail. I replied back to the e-mail asking for the business license. How can you not find it. The wait time with the customer service is over 30 minutes and some of the reps are plain ignorant.

If I knew a way of getting my domain name with another provider I so would even if I had to pay more for it. Every day my website is offline I'm loosing money and they don't seem to care!
I'm so frustrated

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

Ive used 1&1 for some 4 years +.

At first, the leaning curve was a pain, but once you figure out how it all works, its good. I interface with Dreamweaver, and have several sites, 2 domains, and multiple sub-domains all for 8.99/mo.

Cons is that you have to watch them. They change and discontinue plans that I liked, and they don't let you know about reductions in service. They also try to auto bill for discontinued things (trivial costs) without a confirmation from me. When I complained, they refunded 100%, so no harm no foul, but buyer has to watch so that everything is kosher. What is normal in a foreign nation and a foreign language runs foul of fair play in the USA.

 
★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Great host. It has all the features that an average blogger like me wants. I have faced no problems yet. Their support is worth admiration. I have no programmin skills, still running a stunning site. Thanks to 1&1 for their best support. Uptime is great. No money issues. I would recommend 1&1.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

1&1 is in my opinion a great domain hosting site. I bought a new domain recently and I have enjoyed it so far. Their customer support is just too good. 1&1 just rocks!

 
★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

You know what they say, you get what you pay for. I have used several different web hosting platforms and 1amd1 is the most frustrating one I've ever used. Stick with Bluehost and GoDaddy.

 
★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

1and1 looks like a great service on the surface. The packages that are available are comprehensive and provide different feature-sets that are nice, however when it comes to things like preventing referrer-spam, they are unwilling to help you. If you intend to actually operate a website and are interested in relevant analytical information do not use 1and1. Most of my traffic comes from Russia due to referrer-spam and the 1st tier of support didn't even know what that mean when I opened a ticket. The 2nd tier of support said that I was out of luck because my selected package didn't allow me access to the .htaccess file. So really they should advertise that with the MyWebsite package you get FREE REFERRER-SPAM. How ridiculous to tell a customer that you can't help them insert a few lines of text into a file and keep their website from dropping off of Google due to referrer spam. I will be relocating my hosted site. Do not use this company. In addition to my complaints here, the index page takes forever to load and there are a lot if issues with the way the 1and1 MyWebsite product builds the page causing it to be slow to load, even with minimal graphics and elements.

 
★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

I was vastly disappointed in 1&1 upon purchasing a domain from them, as I quickly found out how much they want to charge you for so little. I bought a single .com domain for $.99 (for one year) which would go up to $14.99 after the one year, which isn't bad at all, and they offer free WHOIS domain privacy for all of their domains except .mx, .co, the more recent TLD's, and some others. What they do charge for, however, are subdomains, and if you purchase more than one domain from 1&1, your used subdomains are cumulative, and you can only have up to five in total on one account without purchasing premium subdomains. In addition, to use a CNAME or an A Record with a domain, you have to use a subdomain. This means that if you have more than five domains and you want to redirect all of them, you're going to have to pay for premium subdomains. That's assuming you only have one subdomain on each domain!

To get to cPanel, you have to first log in with your customer ID (not a typical username or email or something), then navigate through their impossible ad-safari of a control panel, trying to get you to buy more domains or upgrade your services at every corner. If you purchase a domain from 1&1, it only includes an extremely basic website builder, which is more than lackluster in terms of features, offering only the most basic tools such as a few themes, text formatting, image embedding, etc., and allows for up to five pages.

Purchasing hosting from 1&1 is a confusing and tedious process. If you're already a 1&1 customer they have the tendency to link your PayPal account to your 1&1 account, making it all the more easier for them to charge you for renewals, and 1&1 likes to be sneaky with auto-renewal. This may or may not be a bad thing depending on what your needs are, but just be aware that it's on by default. When you first purchase hosting, you're given the options for various packages (which seem to change every other month) but it's very unclear what you're actually paying for because not once during the purchase process does your total actually come up! If you don't link your PayPal account and simply state, "Use a credit or debit card" on the PayPal page, the price will be displayed there, from which you will be able to tell what you're paying for.

The only credit I can give to 1&1 is that to date I've had minimal downtime with their services, and once my website is redirected to the right place I can try to forget about 1&1's interface.

 
★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I registered with 1&1 in 2003 and had approximately 40 domains plus domains for clients. Their customer service is horrible. I am on hold with their customer support as I write this review. Been on the phone for 90 minutes and only 10 minutes of that time has been spent speaking to someone. This is not the first time this has occurred. I am wondering if their goal is to keep me on hold until I hang up. Some of their processes for making simple changes are convoluted so as to purposely prevent customers from making changes.

I have found it more difficult to set-up database web-apps especially MS SQL Server on 1&! servers than on servers on two other hosting companies. Don't bother call customer support for actual technical issues/questions.

Because of the number of domains we have registered with 1&1, I avoided completely switching hosting companies. I finally gave in this year and made the decision to start transferring our domains to another hosting company as 1&1 no longer meets our needs. I hope that the experience with the new hosting company will be much better. I can say that it took less than 10 minutes to bring a MS SQL Server web-app online with the new hosting company along with having remote access to the MS SQL databases. That makes the transition worth it!

Still on hold waiting for a 1&1 customer support rep to return. Guess they win as I will hang up but they will ultimately lose a long-time customer along with 40 domains.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

I am currently a 1&1 customer and am writing this review after about 6 months of experience with the company. I have their VPS XXL plan, with a few extras, which brings my total to a bit over $40 a month. I thought this was a great deal but, as you will read, the service is a mixed bag.

First, note that I purchased extra HD space as I am hosting some real estate websites and host a LOT of very small pictures. I know that I run about 200GB of space and about 12GB of traffic monthly so nothing too extreme.

The purchase process went smoothly and I was up and running within a day. Managing domains in their control panel is somewhat "cludgy" as they want you to transfer domains to them and load the pages with ads for other services. I just wanted to point my domains, leaving them at my current registrar, and get them running on the new server. This turned out to be a bit tricky though finally, after a message to support and a 3 day wait for a reply, was completed.

The service seems to have pretty good uptime. In the past 6 months I average 1 or so "down" notification a month but then the sites are back up within a few minutes. There have been two occasions of longer outages. I was told these were DDOS attacks against 1&1 and the sites would be back online shortly. I noted the down times at over 6 hours each time, which is unacceptable.

Probably the biggest issue for me was that my server stopped responding one day. I was finally able to SSH in but could see no messages in the logs to explain the outage. I called support and, after speaking with 3 different people finally got someone to assist me. I was told that I had over 250K files on the server and there is a hard limit. I explained I had purchased extra space and that was not disclosed but received nothing except a "sorry" for my troubles. I had to delete files to bring the server back online.

Overall, I think 1&1 is alright if you are going to host a website or two with nothing complicated. They are a great value for that. Otherwise, stay away from their VPS services as they seem to have hidden limitations and service is sub-par.

 
★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

Horrid. I started my relationship with a salesperson, whose name is escaping me, and we decided on the basic 69.99 platform. This would allow me to get my feet wet with their company. He requested a Credit Card number to be kept on file. I directly posed the question "Will you be charging this card now?"... He respond with a confident "No, you will not be charged until you review the site and sign off on it."... This was a black and white dialogue, no room for a communication mishap. No more than 24 hrs later, a 99.99 charge is found on my credit card from their company. Wait a second; Didn't he assure me that I wouldn't be charged... Furthermore, 99.99??? What in the world is that figure? After a call to my salesperson, he explained that they mistakenly set me up for the 99$ platform... He requested a refund on the 99.99 charge, but first required me to contact my bank and get as much information regarding the charge... A Month or so transpires, I sign off on the website, all should be well... Wrong. Another charge of 99 appears... They neglected to revert back to the original 69 dollar platform. A Snapfu on their end, again... Since then communication with my salesperson has been non existent. I have received 2 more 99 dollar charges... I've spent an accumulated 2 hours on hold with the company and I have been transferred to the wrong department numerous times. Sounds like a bunch of thugs are working for this company, with the occasional well spoken rep... Please do not waste your time.

 
★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

I have been a web developer for over 10 years, all my hosting has been with other companies. One of my clients had to use 1&1 so I have been forced to work with 1&1 web hosting for 7 years.

Their billing department, sales department and cancellation team have been ok but all other areas are inadequate. Support is a complete joke, on average 45 minutes on the phone to get simple things done like IPS tag updates, DNS nameserver updates, etc. They give you the ability to do this online but the server errors are too often so phone support is the only other way. Even after 30-45 mins on a support call, they say things have been done and they are not. So you have to call back again over and over speaking to different people each time. They pass you from one team to another and tell you they will pass your case number across so the other team member will know what its about but that doesn't happen.

One of the major issues I have had with them is that I/my client would make changes to a website (quite a large 100+ page one) and then a week or two later, it would default back to the old version of the page?! For no reason! And for about 3 months all we got was "we are looking into it, it's a known common issue".

Their value is cheap but their service is far below any other company I have worked with.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Worst experience ever. Due to the attack earlier this week, we decided to transfer DNS and a domain name away from 1&1. Before any transfers were complete, all records were purged from their servers. Why? The records were there before the attack and the requested transfers! Now they are missing. The result? No website for our client since Tuesday. All they need to do is re-enter the records back in but they won't do it. They have no real reason for why the records were deleted. The support team has no power to fix anything. We get different answers every time we talk with them. Now we have to call them again tomorrow to try and resolve the issue. That will then be 6 days for our client without a site - an e-commerce site - at Xmas!! http://www.thinktechnica.com/r/11-hosting-please-help-us/

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Probably the worst experience with a web hosting company I've ever had. Their control panel for windows hosting is a joke, and absolute nightmare... and their support made me want to stab myself in face repeatedly with a rusty pair of scissors... While this review is a little over the top, it's true.... BUYER BEWARE~!

 
★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

I chose 1&1 to host my web portfolio site. I had the site address printed on hundred of resumes and business cards to be handed out to potential employers. The site crashed in the middle of the week, so I have employers checking out my crashed site. I waited on support line for over 30 minutes. When I finally reached what I believe was a human, it was like talking to a heartless robot. She said she could only document my problem and nothing more could be done. No compassion, no advice, no reassuring words, the opposite of support really. Unless I want to attend college for another 4 years of web design, I missed out on an opportunity of a lifetime because of 1&1's failure. I will never use them again.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

paganinitechnique.com and mozartbestpiano.com - both are on the same hosting site, they allowed me to create sub domains to put both sites up - and helped me set it up.
I'm not paying for it, I just built the sites and I'm not a pro. I thought it was a bit pricy but having worked with 4 different providers so far I'd say it's been smooth sailing, and that's worth something.

 
★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

Stay away from 1&1!! I don't know what happened, but they went from the top of my list a few years ago to ROCK BOTTOM. DO NOT USE THEM!

We've been using 1&1's VPNs for 4 years now, we have 5 of them and they were always cheap and reliable...until this year. I don't know if they changed management or WHAT, but they are TERRIBLE now! Their nodes go down constantly and I'm not talking about a 10 minute downtime. They go down for HOURS at a time in the middle of the business day, because apparently every VPN has to reboot individually or something. When I called in for support, I'd often hear them say "it could be a bad node" and I'd shudder because it sounded like another several hours of downtime again. Their nodes could use some serious help. I had already been considering moving our servers to another hosting company due to the intermittent issues, but the straw that broke the camel's back was this past problem we started having.

About a month ago, for some reason, one of the servers started giving us APPCRASH errors when tyring to open IIS or eventviewer or some other windows OS app. This server just happened to be one I was recommissioning for another purpose, so I figured the re-image would fix it. After the re-image all seemed fine. We started setting up the server environment as needed and BAM! Error happens again, but a reboot took care of it so we kept going. Shortly thereafter, the error started happening every time and rebooting no longer did anything. During this time I discovered that a couple of our other servers with them were exhibiting the same issue. Some research seemed to point to a bad Windows update, but since we don't do the updates on VPNs, I called support. They took a look at the error, and said they couldn't do any research because I had made too many changes to the server and it could've been caused by what I did. I said no, it was happening before that, but whatever, fine, I'll re-image and lose all our work in the process so that we can fix this thing. Sure enough, the re-image led to the same errors, so I called support back. They took a look at the error and said they needed to escalate to their administrators in Germany because it might have something to do with the node and they didn't have access locally.

So I wait. And wait.

I call back 2 days later to get an update and they say they don't know what the status is, but that they would re-escalate. So, another day goes by and I get an email that says "We've looked at the nodes and they're all good. You just need to re-image your server."

Of course, I call support again. They escalate. I get an email the next day from the administrators that says "Your installation was successful! You should be able to access your server now."

So, again. I call support, they "escalate".

I get a random email that gets sent out with new server orders, saying that my new server was available and to log in to see it. Clearly an email mistake so I ignore it, but it gets me thinking they are having some serious troubles with their systems going haywire. THREE days later the administrators contact me and ask if they can re-image my server to investigate. Yes, fine, just do it, I respond. Another 3 days go by, so I call support again. And, of course, they escalate.

The next day I get an email from the administrators - Hurray! The underlying issue was discovered and has been resolved! So of course I log in to check it out...FAIL!!! I get the error as soon as I try to open the event viewer. A blind rat could've tested that and realized they didn't resolve jack.

So, again, my ONLY recourse is to call their godforsaken support line who I already know CAN'T DO ANYTHING ABOUT IT and have them...(you know it) ESCALATE!

I am still dealing with this situation right now. I went from wanting to switch hosting providers when my contracts ran out to now I'm going to switch immediately and freaking cancel the card they have on file. We're trying to run a business here and our goal is to provide better reliability and support to our customers than 1and1 provides to theirs, so clearly I need a new provider....

I gave them 3 stars on features and value only because they are SO cheap, and for a family or non-business related website it's a great deal, but for ANYTHING that requires any kind of advanced processing or 100% reliability - THEY SUCK.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

We have had only problems with 1&1. They have non standard approach to make it difficult to make changes and move. We changed hosting but did not wish to change email accounts. Nevertheless they dropped out email account and when we reactivated it they said it would take 24 - 48 hours. We can't wait to never, I mean never use this company again. There must be 100's of companies better. We suggest to not use them even if it were free!

 
★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

Massive uptime and page load speed problems that have lasted for months. Support next to impossible to get hold of, when you do they try to blame you for the issues. Promises were made by support, none kept. My business is losing sales and my reputation is being eroded due to the downtime and page load speeds. 1and1 doesn't care.

Email service has not been smooth sailing either. Every month or so there's a half hour or so when my mail clients can't connect, using multiple ISPs in multiple countries.

I'm currently looking to move all my sites away from them, 1and1 may be cheap but there's a reason for that. Hard to rate them high for value, even if they are cheap, if you cannot trust that your site is up and pages loading in under 30s. Not really used many of the features, building databases and ftp transfers have been fine.

 
★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

I've been trying to move one of my domains over to hostgator.com and they aren't releasing it. When you pull up a check to see where it's pointed it says 1and1.com and I'm on the phone with them as I type this and they are asking for my credit card number to switch it over. This is my second phone call to them today trying to get this resolved and they always tell me they can't help me. When I ask to speak to a supervisor I'm told there is no supervisor there. If I knew where this company was located I would try to contact someone else. All you get is the run around. This place is horrible and I would never recommend it.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I've experienced lot's ok technical issues and although you can chat online with a so-called expert they can VERY rarely fix the problem. I've lost months of business, with a website which cannot be updated with my new products and been given the advice that I have to downgrade my browser by 9 versions to be compatible with their set up. Firefox advised not to downgrade due to security risk!! 1&1 say that I'll have to do it to get my website up and running again. I'm going to shift to another web provider ASAP!!

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

They have made changes to their web mail interface. It is the worse and on top of that, good luck talking to their outsourced customer support lines.

Fire whoever made the change and if you aren't using this company, don't start.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

1&1 is the best it combines strong functionality with cost-effectiveness. The service offers competitively priced hosting packages.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

I used to love 1&1 but they've gone downhill considerably as of late. It started with clunky their admin interface redesign, and then their cold-calling my personal mobile phone with sales pitches. But what really bothers me is 1&1's tech support service - if you need tech support you get agents with barely decipherable Indian accents who - instead of working with you to fix your problem - just try to up-sell you on more features or more expensive packages. It's gotten to the point that after 10 years of being a loyal customer, I'm highly considering making a switch. 1&1 just seems like they're so desperate for sales that they've now resorted to unethical and annoying sales tactics - sad to see from what used to be the one of the best hosting companies out there.

 
★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

I am sorry to say 1 and 1 are amongst the worst companies I have dealt with over my 55 years of working life. Telephoning them is a nightmare. As I type this I have been on hold for 30 minutes trying to speak to someone in authority.

I first registered and applied for a domain with them on the 5th Sep 2014. It took numerous phone calls and emails to try to get my website live. Then it was launched with a spelling mistake in the domain name. Start all over again and eventually the domain went live. The effort in dealing with 1and 1 is a real offput.

Today I get three emails advising me of three additional domain names I alledgedly ordered. According to the supervisor I managed to get through to at 16.35 GMT there is only one domain showing on my account.

Quite honestly I think their systems are a shambles and cannot in all honestly could not recomend them

 
★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

I recommend 1&1 for their services. Their services are competitive. Their support is very responsive. Their domain features are of value and you can easily customize. 1&1 services are up to standard while their prices are reasonable. Thus they are not after money, but they are concerned with customer satisfaction. They always want to hear from their clients. I really recommend 1&1 and they should keep their standards up!

 
★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I think 1&1 is best services because it features are amazing i tried lot of services but they suck they were bad but when i came to 1&1 it was everything i need. I asked everyone about it and they said it was superb.

 
+ See More Reviews
1&1 logo

1&1

1and1.com Location: Germany Founded: 1988

1&1 Review & Introduction

1&1 is a large and well known hosting organization. The company is now owned by the German internet services company United Internet which owns other brands such as FastHosts and Sedo.com.

1&1 was first established in 1988 and can claim to be one of the largest hosting organisations in the world with more than 15 million customers and handling 19 million domain names. The company has 10 separate arms located in Europe and North America, each with its own website and hosting plans. 

You may already be familiar with 1&1 through its TV advertising. The company is focused on domain name registration and shared hosting services, although there are a wide range of other services on offer.

1&1 Hosting Plans

There are 4 different Linux based shared web hosting plans available through 1&1 and each plan allows for unlimited bandwidth.

  • The 1&1 Starter plan is the ultra-low cost option, providing 5 GB disk space, up to 1000 email accounts, 1 MySQL database and only 1 ‘click and build’ application.
  • The 1&1 Standard plan offers a step up from the starter plan with 50 GB disk space, 300 email accounts 10 MySQL databases and 5 web applications.
  • The 1&1 Unlimited plan lifts the limit on disk space and web applications allows for 5000 email accounts and up to 100 MySQL databases. This account also comes with a free domain name.
  • The 1&1 Business plan is the top end shared hosting plan available and lifts the limit on email accounts and databases.

1&1 customers can also opt for Windows hosting. There are three plans available which are similar to the Starter, Unlimited and Business plans offered by its Linux-based hosting products.

There are 3 VPS hosting plans available. Each plans allows the customer unlimited bandwidth and they can choose from Linux or Windows operating systems. VPS hosting comes with a static IP address, a SSL certificate and an optional FTP backup product.

  • For Linux VPS hosting, customers can scale their server needs from 521 MB RAM (burstable up to 2048 MB) and 20 GB disk space up to 2048 MB RAM (burstable up to 8192 MB) and 80 GB disk space.
  • Windows VPS hosting is scalable from 1024 MB RAM and 20 GB disk space up to 4096 MB RAM and 80 GB disk space.

There are 3 dedicated server hosting plans available through 1&1. Customers can choose from a range of Linux and Windows operating systems, and each plan is based on processor speed. Customers who choose Linux operating systems can also opt for a managed service, although this costs extra.

  • The L plan allows for up to 4 Intel Xeon or AMD processor cores with up to 12 GB RAM and 1,000 GB disk space.
  • The XL plan uses Intel Xeon E5 processors and customers can have up to 12 cores with up to 32 GB RAM and 2,000 GB disk space.
  • The XXL plan also uses servers built around the Intel Xeon E5 processor but customers can get up to 32 cores, 64 GB RAM and 4,000 GB disk space.

1&1 also offers a dynamic cloud server hosting service. This allows the customer to build a cloud server based on Linux or Windows. The service is configured on a sliding scale, allowing customers to choose up to 6 processor cores, 24 GB RAM and between 100 and 800 GB disk space.

1&1 also offer a variety of other services, including a web site building tool, search engine marketing, eCommerce tools and an affiliate programme.

1&1 Uptime/Downtime

1&1 makes no claims or promises regarding uptime for web hosting customers, and neither is there an SLA or guarantee to reassure prospective clients. However, all data is stored simultaneously in two locations. Should one server fail, another will take over. This is a good provision, but the lack of uptime guarantee might put off some people.

As 1&1 is part of a large hosting organisation, it utilises data centres throughout Europe and the US. There are over 70,000 servers in use by 1&1 and their data centre all utilise the usual array of power backup systems, cooling systems and 24/7 security to keep them up and running at all times. Interestingly, 1&1 have a mobile app allowing customers to view the status of their servers at all times.

1&1 Support

There are a range of support facilities offered by 1&1. Before going into these, it’s worth noting that each arm of the organisation has its own technical support contacts; in America there is a US-based email address and phone line, where in the UK there is a UK number and email address.

Technical support is available 24/7 and the phone line is a freephone number.

Customers also have the option to allow the technical support to view and guide them through a solution using the Netviewer application. The company also maintains a comprehensive list of FAQs for self help purposes.

1&1 has active Twitter and Facebook accounts (again, these are country specific: there are different accounts for German, US and other areas, so make sure you follow the right one for your location). Looking at the accounts, 1&1 do seem interact with their customers through these channels and will readily respond to support queries on social media.

There is also a YouTube channel where 1&1 videos are posted from time to time.

1&1 in the News

1&1 is a huge hosting organisation and as such, it is unsurprising that it has made appearances in the technology news sites. All of the official press reports I found on major tech sites were positive.

1&1 Control Panel

1&1 provide the Parallels Plesk control panel for its VPS and dedicated hosting plans, although it appears to provide its own custom control panel for shared web hosting customers. Unfortunately, there is little detail about the custom panel in the help area, so it’s difficult to compare it to more common control panels such as cPanel. The information about the control panel does confirm that you are able to perform the majority of functions you would expect, although I wasn’t able to confirm how user-friendly it is.

1&1 have also created a useful (and free) application called EasyLogin which allows customers to access all of their 1&1 applications directly from their toolbar.

1&1 Extras

Web hosting customers who purchase the Unlimited or Business plan get a free domain name and Facebook and Yahoo!/Bing search marketing credits. The control panel also supports one click installs covering some of the most common scripts and applications (such as WordPress, Joomla, Drupal, PHP, ZenCart and more).

1&1 also provides green hosting badges for customers to place on their website. The company uses the top energy efficient servers, paperless billing and other eco-friendly office initiatives to back up its green credentials.

1&1 Money Back Guarantee / Cancellation Policy

1&1 is able to offer a 60-day money-back guarantee, and whilst this isn’t the longest guarantee I’ve come across, it is longer than the majority. This guarantee only applies to the shared hosting plans and doesn’t include domain name registration fees, software license fees and software shipping or handling fees.

1&1 Summary

1&1 is a part of a huge hosting organisation - and you can really tell. Its website is sprawling, and there are a range of options for customers in various countries.

The services it offers are comparable to many other hosting providers, but the sheer number of positive articles in the technical press suggest that this is a company that’s well-respected. This alone is enough to boost confidence.

The lack of information regarding the control panel may put some customers off, and it’s a shame that shared hosting clients aren’t provided with a little more information upfront. A simple video tour would go a long way to easing any fears new customers might have about using a custom panel.

Having said that, the lengthy money-back guarantee on shared hosting plans allows plenty of time for customers to assess the control panel and cancel their services if they don’t find it suitable.

1&1 Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Unlimited PHP Anonymous FTP MySQL Uptime Guarantee EZ-Shop DynamicSiteCreator Unlimited Unlimited $0.99/month
Usual price:
Unlimited Plus WordPress PHP Anonymous FTP MySQL Uptime Guarantee DynamicSiteCreator Unlimited Unlimited $4.99/month
Usual price:
Unlimited Pro WordPress PHP Anonymous FTP Firewall Protection MySQL Uptime Guarantee Unlimited Unlimited $8.99/month
Usual price:
Managed WP Basic WordPress PHP Uptime Guarantee Catch-all email Live Chat Support Phone Support 50GB Unlimited $0.99/month
Usual price:
Managed WP Plus WordPress PHP Uptime Guarantee Managed WordPress Catch-all email Live Chat Support 250GB Unlimited $5.99/month
Usual price:
Managed WP Unlimited WordPress PHP Uptime Guarantee Managed WordPress Catch-all email SSL Certificates Unlimited Unlimited $10.99/month
Usual price:
Windows Unlimited ASP ASP.NET WordPress PHP .NET Framework MSSQL Unlimited Unlimited $0.99/month
Usual price:
Windows Unlimited Plus ASP ASP.NET WordPress PHP .NET Framework MSSQL Unlimited Unlimited $4.99/month
Usual price:
Windows Unlimited Pro ASP ASP.NET WordPress PHP .NET Framework MSSQL Unlimited Unlimited $8.99/month
Usual price:
Linux VPS M WordPress PHP Ubuntu Debian Plesk VPS 50GB Unlimited $4.99/month
Usual price:
Linux VPS L WordPress PHP Anonymous FTP Ubuntu Debian Plesk 150GB Unlimited $16.66/month
Usual price:
Linux VPS XL WordPress PHP Anonymous FTP Ubuntu Debian Plesk 300GB Unlimited $19.99/month
Usual price:
Linux Dedicated Server A8i WordPress PHP Ubuntu Shell Access Debian Dedicated Server 1000GB Unlimited $59.99/month
Usual price:
Windows Dedicated Server A8i Windows ASP ASP.NET WordPress PHP .NET Framework Windows 2003 1000MB Unlimited $88.99/month
Usual price:

1&1 Frequently Asked Questions

  • Where is 1&1 located?

    1&1 is a global company. It has offices in Austria, France, Germany, Spain, UK, USA, Poland, Canada, Italy and Mexico. 1&1's US headquarters are located in Chesterbrook, PA.

  • Does 1&1 offer Windows hosting?

    Yes. 1&1 provides a mixture of Windows and Linux hosting.

  • Does 1&1 offer managed hosting?

    Yes. Its cloud hosting is fully managed.

  • Does 1&1 offer VPS hosting?

    Yes. Its virtual private servers are provisioned using the cloud using VMWare virtualization technology.

  • Is an uptime guarantee provided?

    1&1 provides a 99.99% uptime guarantee. If uptime falls below this figure, you can request a credit proportional to the downtime you've experienced.

  • Can I host multiple sites or domains on my account?

    Yes. You can host unlimited websites on most general purpose 1&1 plans, but the number of databases may be limited, so this may affect the number of sites you can create. Its Managed WordPress plans are more restrictive; the cheaper plans limit customers to 1 or 5 instances.

  • What support options are provided?

    24/7 technical support is available via phone, live chat and email. 1&1 also offers GoToAssist, a form of remote assistance. If you want to use GoToAssist, you'll need to install software on your computer and allow a 1&1 technician to control it.

  • What languages are technical support available in?

    Technical support is provided in English.

  • Where are the 1&1 data centers located?

    The company's US data center is located in Lenexa, KS. The facility is a green facility and has been recognized by the US Environmental Protection Agency (EPA) as a Green Power Partner. The data center includes backup generators, multiple hard drives, dual routers, cooling systems and gel battery power banks to provide redundancy to the 40,000 high-end servers. In the event the grid is down, five 16-cylinder diesel generators supply constant, reliable power for all systems. It utilizes data center facilities in 9 other countries, including the UK, Germany and Spain.

  • Can I get my money back if I don't like the service?

    1&1 offers a 30-day money-back guarantee, although not all cloud hosting is eligible.

  • Are one-click installers available?

    Linux hosting plans come with Click&Build, a one-click installer package with more than 120 scripts and web apps. WordPress, Joomla, Drupal, Magento, TYPO3, phpBB and Moodle are included.

  • How do I migrate my existing website to 1&1?

    You will need to transfer your site yourself. 1&1 will not transfer your website from your old host for free. 

  • What payment options are supported?

    1&1 accepts payment using credit card or PayPal.

  • What is the minimum contract term?

    The minimum term is one month on most plans.

  • What is 1&1's backup policy?

    1&1 has a paid backup service called 1&1 Professional Backup. Free backups are provided for WordPress plans, but backups are only taken once a month.

  • What control panel will I be given?

    Most plans come with 1&1's own control panel. cPanel is provided only on cloud hosting plans, while Windows customers are provided with Plesk.

  • What development languages does 1&1 support?

    Amongst others: PHP, Perl, Python, CGI, ASP and ASP.NET.

  • Is 1&1 suitable for e-commerce websites?

    Yes. 1&1 has hosting plans tailored specifically for e-commerce websites, and offers e-commerce scripts and applications as part of its Click&Build package. It also sells SSL certificates.

  • Can I use 1&1 for image hosting and galleries?

    Yes. 1&1 offers unmetered disk space and bandwidth, and there are several photo gallery scripts in its Click&Build one-click installer package. Providing you don't offer large files for download, there should be no issue.

  • Does 1&1 offer a CDN?

    Yes. 1&1 offers CloudFlare free with some hosting packages, including managed WordPress hosting. It comes with Mirage and Railgun. A pro CDN Plus package is also available.

1&1 Features

All Features

  • BBClone
  • bbPress
  • Beehive
  • Catch-all email
  • CGI Access
  • Cheap
  • DNS Zone File Editor
  • DynamicSiteCreator
  • Email Forwarding
  • EZ-Shop
  • FormBuilder
  • FTPS
  • Gallery
  • IMAP Support
  • Shared Hosting
  • Spam Filter
  • SSD
  • SSL Certificates
  • Zend Optimizer

How does 1&1 compare to their competitors?

1&1

Overall ★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★
Visit 1&1
Overall★★★★
Overall★★★
Overall★★★★
Overall★★★
Overall★★★★
Overall★★★

WhoIsHostingThis Recommends

Want a Free Domain Name?

Already a 1&1 customer? Write an honest & helpful review & earn a free domain from Domain.com if we publish it. Learn more...

Take a deep breath and think about exactly what you want to say about 1&1.
Please be specific: we're only interested in hearing that 1&1 rocks/sucks if you can explain why.

Next step

Claim Your Free Domain

If we publish your review, you will earn a free domain from Domain.com.

(We hate spam - see our privacy policy)
Terms & Conditions