We had issues with 1and1 with support and domain registration. Everything was good at first but then we got the shoved off. It was like hours on hold to get simple things answered related to billing and support.
1&1 is a great website to own a private domain which starts at $1 a year and if you want to choose from a dedicated virtual server or dynamic cloud server, also it is great if you want a personal website
They offer quality uptime, with a reasonable set of features, but their support is nonexistent.
They incorrectly flagged customer emails as spam, locked our email server and refused to assist us in getting the email server back online. For a software company, this is a crippling event, leaving us unable to communicate with our customer-base. Rather than courteously assisting us with resolving the issue, the support center was rude and non-committal, unwilling to acknowledge that the problem required a faster response time than 24-48 hours and unwilling to help us do what we could to achieve a better response time.
I would NOT recommend this company.
I was so disappointed with this service. I tried to cancel about 12 times and they kept charging me. It was horrible. I have never been so angry and frustrated in my life. It took months of calling and emailing to get the problem rectified and in the middle of it all, they put my bill through to collections. HORRIBLE COMPANY!!!! Please don't ever deal with them.
They have the worst service and customer service I have ever seen in my life!! I have spent at least $5000 trying to hire IT person to resolve issues on Plesk and we still have problems. I emailed the customer service and all they said was you need to resolve the issue yourself. I sent an email back saying I am even willing to pay to get this resolved and nobody has ever gotten back to me. That was a week ago. I have found so many complaints on their service and Plesk incompatibility. We even re-imaged the server 3 times but still Plesk has issues. I made the WORST decision by getting their service and I will do my best to notify everyone on this. I have all the proofs and I will definitely make sure that their company pays for all the damages.
This hosting company is the absolute worst company on the web. Their customer service is so incompetent. After complete failure of all services, I decided to have the web sites and email just forwarded to another hosting company. I had automatic billing set up and my credit card expired this month. With no notice or anything this stupid company shut down my sites and email. When I called at 3:10pm they were closed and the 24 hour tech support can't do anything. DON'T trust this company with anything important.
So tell me again, how does a long term customer get scammed into a $19.99 a month subscription locked in for a whole year without agreeing to it?
I am a web developer by profession and don't need your Website building package for any reason! And your complaints department has the nerve to tell me they can cancel it but I still need to pay $240 for the entire year?
Well 1&1, you just lost a customer with domains and hosting accounts because of your greediness!
I used 1&1 before. I then wanted to cancel my subscription. I had no confirmation from them and the next thing I knew I was sent a letter by a 'debt collection agency'. I had changed my credit card so they couldn't debit my account for a service I never used and didn't want. DO NOT use 1&1 if you can possibly avoid it.
The worst business i ever dealed with,with sneacky bait and switch advertising ,can't cancel
STAY AWAY FROM THEM!!!
I transferred two domains from 1 & 1 ten days AFTER the domains had expired. But I received a bill from 1 & 1, whose rep claimed that the domains were automatically renewed when I was billed. Trusting fool that I am, I gave the 1 & 1 rep my credit card number, only to learn that the domains had NOT in fact been renewed by 1 & 1. I know this because the ICANN system showed the original expiration date when the domains were transferred to another registrar.
Instead of saying to me, "since your received nothing, you owe us nothing," every one of the four 1 & 1 billing reps with whom I spoke, the last being a condescending supervisor, said essentially, "too bad for you."
I canceled the credit card I used to pay 1 & 1 and am hunkering down for them to send the measly $20 invoice to a collection agency.
Piss-poor excuse for a business model. Avoid 1 & 1 like the plague.
This is the worst company EVER!! Do not sign up. Customer service is terrible.
What is more frustrating is that I've now tried to cancel 3 times and they haven't cancelled my account. So i've gotten billed 3 Times and they still wont confirm my account being cancelled.
DO NOT USE THIS SERVICE!!!!
After going through the registration process and making a payment (for a simple 1-domain website for which I already owned the domain), 1&1 emailed me that it would take up to 48 hours to setup my hosting. I replied that this was unacceptable and demanded a refund. They said I would have to make a phone call to cancel, so I did. Today, nearly half a year later, I noticed they are still billing my debit card. I emailed them to stop and refund and they replied that they "don't have enough information" to do that. So I now have to go through the hassle of cancelling my debit card. I just now searched through other forums and found that this is typical of 1&1 - stay away from them! I've been happily using HostGator ever since.
What a horrible hosting site! Not to mention they're trial isn't just a trial! For you to try the trial, you sign the contract! Attempting to ACTUALLY get technical support is impossible. Their common answer after calling or emailing is, "We can't do that. Our system is automatic." DO NOT used 1&1 for ecommerence. Their templates are a joke. You can't even customized them yourself. Cancelling is impossible. I'm so disappointed with this site. I had been referred last year, but it's horrible now.
1&1 sucks TREMENDOUSLY!!!
About 4 months ago I was talked into a service I did not need but was promised that I can try it free for 90 days, and if I'm not interested I can cancel. So before the 90 day mark hit I called and canceled the service. Needless to say a few days later I was charged for the service.
I called after hours and was transferred to about 3 or 4 reps before the last rep told me I was calling after hours and would have to call during business hours for the refund. I called the next day and once again I was transferred in circles until the problem was rectified. Then it took about 2 weeks for the money to appear back in my account.
Fast forward 4 months later I canceled the My Website package and downgraded to the IntantMail package because I didn't want to deal with them as often. Now it's only once year as opposed to 4 times a year. Anyway, they charged my card for both packages. WTF!! I was assured that the service was canceled and I would not be charged. When I called today to get my refund once again I was told that they were closed and I have to wait for Monday to rectify to the problem.
If I wasn't afraid of losing my domain if I transferred to another host company I would have left a long time ago. They are absolutely the worst when it comes to customer satisfaction.
They are NOTORIOUS for transferring you in circles!!! Smh!!
1and1 customer service is the best I have come across in any organisation. They answer the phone, are knowledgeable and take your issue seriously. They respond to emails quickly and have a clear and transparent billing process.
The hosting itself is the best I have ever come across. The range of features, free software and services is unbeatable. The uptime is faultless and server speed is fast, even if you have a really basic account. I particularly love the fact that you can easily manage multiple domains from one control panel on a shared file system.
I really don't understand what more you could possibly want from a hosting provider, and I certainly don't understand the negative reviews on this site. I have been with them for 14 months while my business has expanded and their service has been flawless throughout.
1&1 suck.
I bought access to two domain names for one year. Like most people, I clicked through the lengthy terms and conditions.
Then a bit over a year later I start getting letters from debt collector Arvato wanting payments with "penalty charges". Turns out that in those terms and conditions I had clicked through that I agreed that it can automatically renew the subscription every year. When I changed my credit card and they couldn't deduct money from my account, they then sent the debt collectors after, wanting separate penalty charges for each of the two domains. I hadn't even wanted this service. They threatened to take me to court.
Forcing your service with money for menaces down people's throats using legalese and dodgy contracts are the hallmarks of fly-by-night scammers, not people you want to trust with your business. 1and1 are unapologetic and seem to think they are in the right, rather than be grateful I gave them the business in the first place. Regret giving these unprincipled people my business. A quick google of "1&1 internet review" brings out a host of similar comments. Avoid.
Useless People and Useless Registrar...Keeps billing for no services provided..and keep giving vague answers...
Absolutely the worst company I have ever had the displeasure of dealing with. I have never had such terrible service in my entire life. You can't update the DNS settings to point the name servers where you want. They have to be approved first. I sent numerous emails to technical support and I received prompt replies, until I verified my name servers were correct. They haven't responded since. Numerous complaints have been made on their forum about the same problem and there's NO support what so ever.
I've never had this problem before with other companies (I won't say who so nobody thinks I've been hired to write this review). I have owned many websites and they have all been easy to setup and get going. 1and1 makes it impossible to purchase, setup and go. There's even someone on their OWN support forum who is complaining about purchasing three domains and not being able to use his own hosting.
This is ridiculous and I BEG you not to ever use this company. You will regret it SO much.
Very good for most things. included domain registration a bonus! You have the ability to set up catchall receiving email addresses that are a bonus if people mistype your email address.. you can still get the email rather than it disappearing into the ether.
A couple of non suported items all all that stops 1&1 from being an A+ host.
- A couple of times email from them has incorrectly identified as SPAM when it wasn't.
One important item if they register a number of domains as "free" and you then dispose of them (stop using or transfer to another person your "free" count is not restored back up
First off, I do my own hosting through a Hostgator reseller account and have 161 hosted accounts. I set up a test site on a windows server last January. The programmer I was working with asked me to set it up with 1&1 because he was familiar with there control panel. The project ended up being cancelled so I sent 1&1 an email cancelling it. They say they sent me an email saying I can't cancel by email, but I never received such an email. Now they say they are turning me over to collections for $14.95! I say this is really bad business! I would never treat my own clients this way and it seems 1&1 would rather collect money than be reasonable with their customers. 1&1, you suck, and I'm still not paying you, so go ahead and pay your collections people!
What an awful experience I had with them. The customer service was the worst. Their "home made" backend to replace cPanel was always broken so I couldn't get in to do anything. The backend they did put together was so NOT user friendly.
If I could have given them all less than 1's it would have been appropriate.
The company refuses to cancel an account once it is opened and they have your credit card. I canceled mine within 30 days and found they were still charging me two months later. The keep sending me in circles to numbers that do not even exist. Their 24/7 customer service is actually Monday-Friday from 9 A.M. to 5 P.M. and appears to be outsourced. After my fifth contact with them, the last girl told to email complaints@1and1.com because the contract cannot be canceled . . . I never bought a contract to start with. I had to file a complaint with the Better Business Bureau who has already recieved over 900 of them.
Never ever do business with 1&1. They are an unreliable, undependable, and unprofessional hosting provider. I have over 100 clients hosted with them, and last month they ALL experienced a 48 hour period of downtime due to “server” issues that they could not provide an explanation for or an ETA for the repair. Now, a month later (almost to the day) and the same has happened again. As of writing this, all of my clients have been down for over 12 hours. Steer clear of this crew, they are incompetent and also arrogant and rude on support calls. In both instances I was told they are aware of the issue and are “running a fix” for it. Some fix.
1 & 1 are absolutely awful. The worst thing is that they are not transparent and honest. They set up a second shop on my account, without permission. This shop had nothing on it and had no domain name. It was presented as a special offer, which I did not accept but they set up anyway. I had no knowledge of this. Money for it was taken for it from the card I had put on the first shop. They have refused to refund, I have been passed from one person to another. Promises made on the phone have not materalized. 1& 1 set out to confuse and mislead and to take as much money from you as possible. They have a big advertising budget to get in new customers, but care little for customer service or behaving as an honourable and honest company. I would only recommend them to my worst enemy.
This company called me everyday for 2 weeks when I was on vacation. Never left a voice message. Calling them back went to an automated line. This company is way too intrusive.
Customer service is lousy. They could not make up their minds whether I was verified or not and I was told to ring them (3am my time and $3 a phone call) four times. Each time I was told a different story. So I gave up and demanded money back. They ignored my email canceling and sent me an invoice even though the last communications with them was that the account was NOT verified and I needed to call them (a fifth time!). Forget about it. I lost money with them and also a lot of time too. They still haven't answered my email to customer service and now I am forced to dispute the transaction with credit card provider. So I hope this is a warning everyone will heed NOT to use 1and1.com.
this is good and fast hosting. with good support. i have 7 sites in this host and i am very nice. this host has 99.9% up time and started from 6$ month
I have their Home Windows package, that is a good price value. I have had this package for about 5 years. At first it was OK since I really didn't have any support required, but in the past year every time support was required they were terrible starting with the support representative. They are in Asia and don't understand English and can't make themselves understood. If your issue is anything that requires any depth, they are lost and if it did't require depth, I would have handled it myself. Then 6 months ago they "changed servers" and my web sites were down for 5 days. Their answer was "we're sorry sure, but Admin is working on the problem". They couldn't give me a time it would be back up or didn't give me a reason it was down. When I need something changed and find out that I must send an email to support they never do it or it takes them a week to get it done. The only thing they do on time is bill my credit card and if their is a billing error, it takes them a month or longer to give me a credit. I have another hosting package at Go Daddy that I have had for about 10 years. When I have a question, I call Arizona and a real live American who walks me through the issue. I have never had a single issue that they didn't handle to my total satisfaction. I started using 1 and 1 for price and it was a big mistake. I'm now trying to get my domains moved to another Go Daddy account and it has taken me over a month to just get them to give me the information needed to transfer them. They make it easy to start, but after terrible support, they make it almost impossible to leave them.
I REALLY HATE 1and1.
Bill
Just completed a very simple site design for a client and they asked me to load it onto their 1&1 account.
After loading the site I noticed that all of the PHP pages and scripts were dead. I called 1&1 to discover that it was running on Windows Server 2003 and they had no support for PHP. They recommended that I change all PHP elements to ASP...but it's a lot easier just to set up a new hosting space that runs PHP.
I also ran speed tests along side a cheap share GoDaddy account that I was using to develop the site. GoDaddy was consistently 50% to 85% faster than 1&1.
Due to their slow speeds and outdated servers I wouldn't ever put one of my clients on this host.
1and1 is hands down the worst host on the web. I would rather put needles in my eyes than deal with these cost cutting jokers. Worst customer support is being nice to them. LiquidWeb is far and away a better option (and comparable in price!).
Honestly, if they didn't make it so damn hard to merge off their system, I can't imagine they would have any business.
I have been with 1and1 for over 5 yrs and I just had enough of their poor customer service. I am moving to another host provider. I should not have stayed that long with this. Also, if you missed a payment just even once after a 5 yr relationship, they will lock your account and takes forever to unlock it. I should have moved the first year after realizing how bad their service is. Now, I'd rather take the time transferring files to another provider instead of just bearing and grrinning it with this really bad webhost provider.
This company freezes your web site upon the least problems with payments. It happened to me the second time that my credit card used was compromised/stolen and the charge did not go through. They send you an email warning and if you don't act right away, you are toast.
I am taking my business elsewhere, where people are reasonable.
1&1 rocks because it provides one of the best value hosting solutions on the market. Their hosting solutions for Windows and Linux undercut 90% of other hosts.
1&1 have thankfully developed their own frontend administration system to deal with hosting settings and billing. It's easy to use, providing extensive control and is thoroughly documented in Support. Other hosting companies offer comparatively poor administration systems (either poor quality open source ones, or their own poor quality custom built ones).
1&1 hosting packages include email mailboxes, which are generous in mailbox size: 2gb per mailbox as of 04/2011.
1&1 uptime has been 100% over the last 6 years for most of my sites.
1&1 has a UK telephone support option with excellent technical support even at Level 1 (i.e. the people you talk to first on the phone). Communication is not usually a problem.
1&1 sucks because it is one of the biggest hosting companies and when you make important changes in your control panel — changes that affect a database, for example, or a password change — their systems take quite a while (minutes or even hours) to update. This is something that is unusual in the market.
I would never entrust 1&1 with a business-critical website or with a website that is liable to get high levels of traffic, simply because 1&1 is primarily a web host 'for the masses', and its systems and support can't deal with heavy-duty sites.
Overall, I always recommend 1&1 to individuals and small businesses who want a simple, cheap and reliable small interent presence.
OK. This is my third time with 1&1 over the years. Why I keep going back i dont know.
This time round I signed up for a vps. Now I represent your typical user these days. I know a little, but I need hand holding from time to time.
Support if you can call that are arrogant and condesending to the extreme. They offer zero support unless your managed. And they didnt even try to upsell me mangaged.
SO i was left with a useless server for 3 months. I told them approx 15 times in heated emails that I would no longer like to be a 1&1 customer..and to cancel my account.
Now 2 weeks after my account was supposed to elapse, they tried to re-bill me. When that failed.. they have sold my details to a debt collection agency.
Avoid at your peril!!!
I transferred my domain to this company a big mistake. After 3 three weeks of still not being online and after numerous emails calls etc, they wanted paying for the package. i said not until I am online. Another 2 months later and no website they tried to take me to court.
After 1 year and hassle I have finally got my domain back.
DO NOT USE THIS COMPANY NO MATTER HOW CHEAP THEY SEEM TO BE!!!
Unlimited does not really mean what you would think. It only comes into play if you have very large (say image) files. There is a limit on the number of actual files that can reside on the shared plan ( a 5K file counts just as much as 250K file). It has been quite awhile since I had to cancel my acct. there do to being maxed out on that quota.
I noticed a files-allowed counter that kept decreasing as I added more small images, so I asked, on two different occassions, if I should be concerned. Both times I was told not to worry.
I decided to cancel when 1&1 bumped up the price by almost 50%. Outrageous.
Impossible to cancel. Hard to find relevant page which then doesn't open. Emailed customer support to request cancellation. They simply gave me another link which doesn't work.
So impossible to cancel. I have simply stopped my direct debit.
Absolutely appalling company.
I registered to 1and1 because of there price fall discounts. 1and1 wind at the price point and service.1and1 control Panel is very less functional. It provides dual hosting. 1and's customer service is available on phone and it is nice. It is not so great place for professional hosting but okay for ready made websites.
1&1 internet has provided me a full year of headache and frustration. Looking to host a small traffic website for a short period I signed on for their cheapest internet package (6.99/mo). Once my needs were met I went to cancel my account.
Over the past 8 months I have tried to close my account multiple times with no success. Both times I thought my account was cancelled, I received a letter from a collections agency a few months later asking for 3 times the amount actually owed ($60 the first time).
During this time my account has been locked, which means even if I need need for the website it would be turned off, but they're still billing me. It's amazing that such a large company can operate like this.
Bottom Line: Don't use this service.
1and1 hosting is the worst hosting I have ever experienced.
They offer decent prices but honor zero once you fall in trap, no support whatsoever, no website setup, nothing worked as it should. When you ask for refund they say "sorry, no refund will be issued" they dont honor their own guarantee, fraud and violations at every step.
Stay away as far as possible.
1and1 is an ideal host for every size company as for which you unlimited web space with unlimited web transfer
They include a free domain for every person need .com,.net,.info,.mobi every domain you to get your business online is available with this package
If you come to me i wish i had known this host long time age as they made my business online with a secure connection and a perfect page for everyday need as they got me into a higher level.
More and more i needed many email accounts for my employees (Almost 200 account) so that we have a secure connection between our emails which 1and1 got that for me with no need to delete any file at all with a whopping space of inbox of almost 2GB it helped a lot
I am also a good programmer but 1and1 programming tools are much better they gave me a lot of tools :PHP,Python,Ruby,Java,SSL and much much more..
The website is always 24/7/365 online which made me never have to call anyone!
With a Sitebuilder that is for beginners
Their FTP is good as you get 50 accounts
You can also get 100% mobile access to all 1and1 features for free
You get backups,Ad credits,With a support of 24/7 all features available it is easy to do
it's price is also extremely cheap as you get this Unlimited Plan for only 3.49$/month For both linux and windows hosting
It is suitable for every kind of costumers as it offers also huge powerful dedicated servers for a very kind of person starting 59.99$/month till 99.99$/month
with unlimited add-ons and features free of charge
Finally I hope I have convinced that 1and1 rocks and puts the roof on fire.
Try it ,as it is 90-days refundable!
Absolute garbage. They couldn't handle CDN's, and threatened to close out hosting for my domain even after describing what a CDN is and does--no solutions offered, their customer service just said the system was automated--so I'm jumping ship. Last straw.
Had issues since day one:
I've had downtimes on average 2 times a week since I've joined, their 1-click script installer set the database somewhere else (where I have no access) and made the directories & filesas a super-user or something. Couldn't modify, upload or change permissions. I called tech support and they couldn't change permissions either. Their final response: "We are aware of the issue but it may take over a month to fix."
What? What's the point of supplying hosting if you don't HOST?
I've done workarounds to make things work only to find out that I have to deal with their trash database and http request/response rates. Over 4 seconds before the first byte is sent? Garbage. Absolute and utter garbage.
Horrific customer service. I attempted to cancel my services before renewal (websites look cheap) and they managed to stick me with $40 dollars in fees. They ignored my emails to their billing department and everyone kept putting me on hold.
I spoke with Nora from the billing department who's supervisor, David, gave me the option of only paying for half of their mistake (I only have to pay $20 because of your incompetence?! what a deal!).
DO NOT USE 1and1, THEY WILL NICKEL AND DIME YOU MONTHS AFTER YOU STOP USING THEIR MEDIOCRE SERVICES.
There are too many options in this field to be settling for 1and1.
Quite possibly the worst service I have ever used!
- Staff are like robots, clearly working from a script
- They charged me despite me cancelling my service
- The send out renewal reminders without telling you how much they are going to charge you
- Charged me for a years hosting without sending me a any notification that they were going to do so
- When I asked if this was a UK company the support person said "yes it;s based in Germany".....??????....Clueless????!!!
- When asked if I could have a number for Slough so I can complain was told that I have to email.
This last point sums it up for me...any company that is not willing to speak to customers clearly has something to hide.....DO NOT USE THESE PEOPLE they are a rip off!!!
They advertise 100Gb - 150Gb plans on but realistically if you exceed ~10Gb they block your account and ask you to delete files, even website related files ! Took me hours to migrate hosting to them and back. Do not waste your time. They grew big and now they treat customers badly. There's a total disconnection between upper management and the customer. You can't even reach a supervisor, and after 5pm you'll only get the dumbest outsourced people at support that read to you the same phrase from a script. Several times the servers were down and no one could be reached , even their main site was down, the only way to find out they are in a big hole was twitter.
I have been having technical difficulties with my website for several days. The tech support people seem to want to help, but do not know how. They interrupt when I am speaking, and I have a hard time getting them to listen. They also do not speak English very well. Their accent is managable, but they to not use the right words in the right order, I'm having enough problems without trying to figure out what this person just said. They also do not use proper nomenclature when explaining things, so I have to guess. To top all that off, my website continues to have "246 errors" when I upload it, and I am not able to fix that, nor can I get help from the people I am paying to host the website.
I've seen far too many hacked sites on 1and1 to not blame them for laxed server level security and fire walling.
1and1 is not worth using, even for the low prices.
i have used many other hosting services over the years, and 1and1 is one of the worst.
They spend a lot of money on advertising and sales, but don't know how to provide a quality service to customers.
their customer service is very upsetting..
i found 1 and 1 really easy to set up my domain and email address etc, and as i registered my domain name with 1 and 1 at the same time it was really convienient being able to administer the domoan name and my hosting package through one provider. however i did have a few problems in the begining- i couldnt add new email adresses to my domain and when i attempted to get some help with this problem i found that they took a long time to repaond to emails and technical queries. this turned out to be a fault when my account was created and they did fix this pretty quickly after they replied. overall i found them pretty deacent wery little down time after this initial glitch.
Terrible customer service. Called to change features and spent 45 minutes on hold listening to horrible heavy metal. Finally got an Indian call center where they couldn't understand me spelling my domain name in three tries. Only answers I got were canned, no comprehension replies.
I canceled and switched to another company with superior , US based service. A bargain at twice the price-support is there when I call and know the products.
1and1 offers all ranges of web hosting services. From shared to vps to dedicated. Their exterior and front end interface is great. They offer reasonable plans. for a low price. But once you get an account, the troubles begin. Their web control panel is horrible. Extremely confusing and hard to use. After switching to another host, they did not want to transfer my nameservers to a different host. Their support is also bad. They just send you vague, pre-written responses that do not actually solve your problem. This host is great for a customer that does not care or does not use the web control interface. I would definitely never recommend 1and1 to anybody, and intend to transfer my domain elsewhere asap.
They offer low costs hosting options, which is what initially attracted me to their service. If your needs are fairly basic, and you need only the most basic support, this might make 1&1 a good option. However, I quickly encountered a number of issues with their service, not the least of which was simply how they treated me as a customer.
When I first signed up, they took a strong password that I selected and silently truncated it. Rather than informing me that the password was too long (and you really shouldn't restrict password length that much as longer passwords are more secure), they cut it short. This guaranteed that I could not know what my password was, and would have to get it reset. Their password reset feature was also poorly implemented as it sent me the original password (truncated in this case) in an email. This should never be done. As they rightly pointed out, email is not really secure and someone could have intercepted that password. Imagine if I had given them the password I use for online banking. In general, it is a good practice not to even store the user's password on your servers, but to use a salted hash. A competent IT professional should know how to implement these additional security precautions. Instead of emailing the password, they should have used a temporary reset code, valid for a short time, to limit the risk from having the email intercepted.
When I reported the issues with their handling of passwords and password resets, I received this reply:
"Dear Customer,
Thank you for contacting us.
If you have any suggestions regarding your system, you are welcome to post it on forum.1and1.com. For complaints, please send an email to complaints@1and1.com.
If you have any further questions please do not hesitate to contact us."
I had very clearly explained the issues (and how to fix them) and it should have been forwarded to someone who could fix it, and I should have received a follow up explaining how the issues were being addressed. It should be obvious that a public forum is not the place to discuss security issues. The reply suggests they were too lazy to think about who should fix the problem, and may not have even really read the email, since they aren't sure whether I was "suggesting" or "complaining".
I further encountered issues with their server configuration. Ordinarily, the MultiViews feature of Apache allows you to use links to /page and if you have implemented it with PHP, Apache will find /page.php and use it when the link to /page is clicked. The advantage of this is that if, in the future, you decide to use Python for this page instead, you replace /page.php with /page.py and the links to /page are unaffected (See "Cool URIs don't change", by Tim Berners-Lee
In trying to resolve this issue, I found the first line of support was not competent to handle this sort of thing, in fact, they seemed to have a hard time understanding the issue. After carefully explaining the issue in detail, I was asked for screenshots. After illustrating the issue step by step with screenshots, and carefully explaining what was occurring versus what I wanted and why, I was told that I needed to add the ".php" extension to my links. Of course, I had already explained that this was what I specifically wanted to avoid, why I wanted to avoid this, and how it ordinarily should work (as it did on my server at home). All together it took five emails before the issue was escalated to a higher level of technical support and eight days to get a reply from them. They were able to propose a work around using mod_rewrite, but this had been a lot of trouble for what should have been a relatively simple problem, and the delay in getting competent support was unacceptable in my opinion. If this had been an active business site (and it was supposed to be a business class hosting package), this would have certainly been unacceptable.
I eventually decided that I would be better off doing the hosting myself and just keeping the domain names registered with 1&1. I told them when I asked about this option that I believed that there should be no extra cost for the downgrade, based on what I had already paid for the initial package. I was given instructions on how to perform the downgrade via their web interface. The web interface clearly stated the cost of changing the package was "$0.00". However, I soon received an invoice for an additional charge. When I wrote about this, the reply I received bordered on being rude. It gave an explanation of the invoice and concluded with, "Thus, the invoice is valid and is non-refundable." It failed to address the complaint that I had been explicitly told in
advance there would be no charge, and didn't even have the manners to throw in a "Sorry for the misunderstanding."
The lack of basic customer service and courtesy was a bigger issue for me than any of the technical issues. When I decided to leave their service entirely, I explained all of these issues to them, essentially offering them another chance to make it right and win me back as a customer. They didn't care enough to reply. They simply don't value their customers that much. I could not recommend their service to a friend, or to anyone, really. I might mention them as a low-cost option for someone with relatively basic needs, but with caveats about their poor customer service.
Uptime is amazing, Nice easy to use CP, has everything you would expect from an expensive host but at a good fair value.
Only thing that let's them down is customer service. email their support and you will NOT get a reply. Billing is a pain, they constantly don't take money then 'lock' your account resulting in you having to phone them up, slightly annoying!
Any issues with Mysql / phpmyadmin their only answer seems to be 'Buy one of our dedicated servers to resolve the issue' Hmm guess the staff are told to force sales.
They don't give you Unlimited free Mysql databases either which is a pain in the rear end as a lot of hosts these days have adopted that offer.
If you are confident with mysql & php go with one and one as the price is very fair, if you are a noob and you are going to run into issues, i would suggest some one with good customer support and not one and one.
Overall they have been a good host of i ignore the issues around customer service.
This service is very untrustworthy. Despite canceling several domain they continue to "auto" bill be for renewals despite the fact that I expressly turned this service off. After submitting cancellations, they still billed my credit card, but since the expiration date had changed the submitted my accounts to their collections company. I had to pay 4x the cost of the domain in order to get it out of collections to cancel it AGAIN.....and what do you know, a year later, I just got another auto-renewal notice and am going through all the same cr@p again!!!!
It is really good host. Everything is under the clients control. You can always change anything you want. They use their own control panel instead of any other lousy panels like cpanel and so on which is really good. 1and1.com Rocks!!!
As a Drupal developer, I was disappointed in 1&1's policy of locking memory allocation to no more than 30M per shared hosting account. That is far too low to run a Drupal installation with even a moderate number of active modules. Support issues have not been satisfactorily answered, and in most cases the technician is Googling for the answers to my issues and reading directly from external blogs that I've already read. Never have I encountered support from anyone with actual programming or system admin experience.
1&1 Service may be suitable for a very basic customer with a very basic static website, or some simple PHP/.NET database calls, but not for anything more complicated than that.
Support queries were mainly via telephone, occasionally email. Most times the answer I needed was in their very detailed FAQ, which I failed to look at before calling. But, calling was not bad at all because there was very little wait time. They always had an answer to my question, no matter how silly!
Their customers need little technical expertise.
All of my problems have been solved within 24 hours of reporting the issue. Most times in under an hour.
This host is good for pretty much anyone. Their packages are very reasonable priced and have great features.
I would recommend 1&1 to everyone!
I've been a 1&1 customer since they first started up and offered free hosting to everyone. I was instantly hooked because everything was so quick and easy.
Their prices are outstanding, the uptime is incredible (I think I've had about 2 hours total over the past 7 years), the transfer speeds are great. The package pricing keeps crashing down and with some of the cheapest domain registration costs available, what's not to love?
Any time I've had to contact customer support they've been more than helpful and have always met or exceeded my expectations.
I read some of the other reviews where users have complained about the control panel being overly complicated (it's not - I'm a geek and I would describe it as powerful; more options and controls than many other hosts) or domain cancellation being difficult (no, it's not done through the domain manager but I think that's a good thing) or it not being for professionals because of downtime or difficulty in managing domains (I currently operate over 20 separate domains and websites from one hosting package with ZERO issues with setup or downtime), but remember there are always individual problems with anything.
This is my perfectly honest review - if I had to choose a host again, I would totally go with 1&1.
1&1's billing is a nightmare - especially if you need to cancel anything. Their system for adding new domains to a hosting account is also something not for the faint hearted. The control panel is stuffed with their partner offers. Of course it's nice to get 2 free domains when you register - but other than that, if you are trying to o anything more than some very basic stuff better stay away from 1&1.
1 & 1 is a great hosting provider. They are up 99.9% of the time. They have a great support system if you ever run into any trouble they will provide you with great support answers to solve your problems. It is set up so its is easy to set up a website if you are new to creating websites. I would highly reccomend this site to my friends because they are one of the cheapset domain providers who provide quality support to their customers. So if you are undecided about what hosting provider to choose, 1 & 1 is the right host for you. You will be able to create an awesome website and you will easily be able to fix any problems that you may come across upon. This hosting suits people who are new to creating websites or online businesses who require a good host that is up all the time.
Domain cancellation did not go through properly (and the process of which to cancel domains is long and complicated, cancellation is on a separate subdomain). Said they would take the charge back if i emailed my account info. I replied saying I was not comfortable sending passwords through email. Final email they sent in reply, was telling me the package was canceled. 3 months later, I get a letter from a debt collecting agency saying I owe 1&1 27.94: 8.99 for the domain+plus late fees.
I've emailed and called and it's like talking to a brick wall. If you were going to 'forgive' the charge and needed the package to be canceled, but the account is already canceled, and has been canceled for weeks, then why not take the charge off as you offered. I would have bit the bullet and paid the 9 bucks as opposed to almost 30.
The way they have cancellation set up is horrible. GoDaddy, Netfirms, Name Cheap all allow you to manage, transfer, and cancel renews in the same area. You have to login to a completely different section of the site to cancel domains. And the link to cancel is kinda buried, I had to search the FAQs to find the link. Then you have three weird choices: Cancel now, cancel as soon as possible, and some other choice? What is that. Most people want their domains to cancel when it comes time to renew right?
Please please PLEASE look at the horrible reviews they have at the Better Business Bureau; 762 complaints in 36 months. I filed one too and hopefully I can get it resolved, since according to billing, sending your account information through unsecured email is perfectly safe and legit.
1&1.com is tops in my book. I needed to set up one of my domains on a non-1&1.com Web host and I had no idea how. I'm not tech savvy but I easily followed the steps I found in the 1&1.com FAQ section to set up the DNS with a non-1&1.com name server. Same with setting up the MySQL database and email. All the instructions I needed are explained step by step in the FAQ.
And then I wanted to use the private domain registration feature to hide my email address and phone number in the ICANN domain registration database from spammers and telemarketers, because every 1&1.com domain can be privately registered for free. I couldn't figure out how to do it in the admin control panel, so I phoned the toll-free number for customer service. They walked me through it. Easy peasy!
1&1.com has cheap prices for hosting packages that fit my needs, good customer support and reliable service when you need it. I'd recommend 1&1.com to anybody, including new web masters like me. I have all the features I need and plenty more listed in the control panel that I'm not even using yet (some I'm not even sure what they are, but I got 'em). I'll explore them later. Lots of extra features come included in the hosting package, no extra charge. 1&1.com doesn’t skimp on the disk space or bandwidth, even though it’s a cheap monthly price for hosting. I got 120 GB disk space and 1.2 TB bandwidth, way more than I need for several Web sites, but I’m sure I’ll find a way to use it!
I love 1&1 because everything just "works," and I don't have to pay a small fortune for it! I don't have to worry about downtime or backups, billing or domain renewals. 1&1 automatically does everything for me to keep my Web sites running on a secure, reliable Web server.
I have all the features I need in my package to support my Web sites. I can write scripts, query the database, set up separate subdomains, or set up cron jobs and they work without my having to ask tech support to fix anything or change configuration settings for me.
As long as I've been a customer, I've only had a few issues. Averaging twice a year, my e-mail is very slow to deliver, both inbound and outbound messages, taking up to a day and a half to reach their destinations. These issues clear up, but it takes from nine to 15 days for my e-mail to become stable and quick again. But honestly, compared to the large corporate and government e-mail services I've suffered through, my 1&1 e-mail service has been the more reliable.
My sites have only been down twice, each time for more than two days. Each down period was a result of a server update that failed. When I noticed my sites were down hours after the unannounced updates and contacted 1&1, tech support admitted they were unaware the sites on that Web server were offline. Whatever went wrong, it took the techs two days to fix, but my sites have been running reliably at all other times during the past 5 1/2 years.
Overall, I'm very pleased with the service, the features, and the low, low prices I've enjoyed with 1&1! I recommend 1&1 to everyone who needs cheap, reliable Web hosting.
No frequent server downs , like others . i got immediate answers for my FAQ's. Its amazing that i received 10 free email accounts and sub domains for the same amount i paid.
All the facilities are available for a web designer.
Using cpanel technology is very helpful to us as web designers
Hosting charges also very affordable and bearable
Having a user friendly environment is the other special feature
I would like to have more server disk space for my domain but i know the space given to me is worth for my money
Interactivity is the only thing i see to be improved a little
i experienced the best customer support ever from a web hoster in the last few months
Hosting features are good but feel that it can be better than this
Uptime is also good but hope to be better than this
to my mind this host is suitable for any web designer who need a continuous server online for their business
i would definitely introduce this host to my friends as well
Thank you admin
and god bless
I read a lot of reviews on 1&1 Internet and liked them I knew what I was going to get into. When I placed my order in the morning with them it was quick it went through and i was able to upload my files that night. I was really happy with there hosting but was upset to find out that later down the road when i decided to use my 2 free domains that i got when ordering them that if you used one for 10 minutes and needed to change it because of a misspell or didn't fit your needs or placed by accident that you loose that free domain. After all that passed i was pretty ok with it and was satisfied except when i went to go check out there SSL Certificate that i was going to be charged for clicking the SSL icon you are invoiced for that (you don't even have to hit order is what i was told). When i called them to have them cancel it they said they would and it would be effective immediately (LIE). That was in the end of February 2009. about a month later i was hit with a 49.00 charge on my pay pal that was not suppose to happen. It later cause a big big misunderstanding and such i had to call my personal bank, pay pal, and 1and1; everyone but 1&1 were on the same track as far as records go but 1and1 said i owed them 49.00 that i did not have. I faxed them all my records for the same answer that i owed them 49.00 that i never got in the first place. the locked me out of my email, account, and website. this all took place on March 28 2009. i was told that if i didn't pay that they would forward it onto a collection agencies where they would charge me an extra 39.00 on top of 49.00 a week later i decided to pay and called them and was told that they were issuing me a credit and was told they put it on my account which i was kind of shocked by and then was told that i needed to pay 49.00 so i did just to get access to my files so i could switch host. So here i am out 2 49.00 and was only refunded 1 49.00.
In my honest opinion 1&1 was a great host but there billing tactics are horrible and so are there customer support tactics.
Overall Report
* What do you wish you'd known before becoming a customer?
See Above
* How have they handled your support queries?
Horribly
* What level of technical expertise do their customers need?
not major just billing
* How have 1&1 Internet handled any problems?
badly
* What kind of customer is this host suitable for?
anyone as long as they are willing to fork money over
* Would you recommend 1&1 Internet to friends?
sure but i would definitely warn them
What do you wish you'd known before becoming a customer?
I wish I had read the fine print more carefully...they sign you up for automatic renewals then do not send out reminder emails so you remember to cancel the accounts if you have no further use for the domain names. When you call to cancel that same day, they tell you they cannot refund the domain name registration fee because they are nonrefundable. They don't care that their automatic renewal policy causes your bank account to overdraft...
How have they handled your support queries?
They send patronizing emails that basically say, "You should have read the fine print when you signed up." and "There's nothing we can do."
What level of technical expertise do their customers need?
??? All I did was link up the domains I purchased with other websites I have. It wasn't that technical for my purposes...
How have 1&1 Internet handled any problems?
Like I mentioned, they will not refund money once they get it...Not even when it is the right thing to do...
What kind of customer is this host suitable for?
Not me...I will use EWeb for all my future needs. I have a domain name through them which was cheaper. They also sent me notification that they were going to renew it.
Would you recommend 1&1 Internet to friends?
No...they have really irritated me with their refusal to reimburse my money when I cancelled my account 1-2 days after the automatic renewal that I was not aware would occur.
I tested 1 and 1 Internet's services last fall, starting with their basic 99 cents per month email package, primarily to test the quality of their services. I've since moved up to their top-of-the-line Titan Linux root dedicated server. When you compare the features with the competition, they are way ahead of the pack.
I also transferred all my domains to them.
Customer service has been great. With dedicated servers, support comes direct from their headquarters in suburban Philadelphia. I've also dealt extensively with billing, the result of adding and removing services, and they've always treated me with courtesy and respect. More to the point, billing is always accurate, and promised credits are always granted.
I earn my living online. My server has five busy sites, including two online radio shows. I use Apple's Darwin Streaming Server as a broadcasting tool. 1 and 1 Internet provides the fast, reliable service I require to stay in business. Whether it's a small, personal site or a full-blown business, you can depend on 1 and 1 Internet to deliver the kind of service you expect.
We are in 1&1 since 2007 and we are very satisfied.
Our reasons:
The prices are great, the servers are real and they manage their own servers. You can see their infrastructure in the official website in a flash-based tour.
I'm an international customer, with the Home Package, and I have no problem with payments and support, and the package is very professional (120 GB of space, 1.2 TB of transfer, two domains for free) for $5.
The uptime is excellent (see the RealMetrics performance review). Our websites are hosted in the US servers and here in Brazil they load very fast.
We have an e-commerce platform, and we installed SSL Certificates automatically in control panel without expertise, and the is price lower than the Brazilian prices.
I see that 1&1 is a solid company and their services are easily configurable in the Control Panel, so you don't need technical expertise to use their hosting services.
I contacted them and was answered quickly, either by email or by telephone.
Excellent.
I have and will recommend 1and1 to my friends as I have had a decent experience with them! I mainly use them for domains, but will soon open a web hosting account with them (lots of freebies included!)
They offer a very reasonably price service. I have not had any issues with them. As with anything if you are a newbie, tech support can only take you so far. They can configure the service for you but if you don't know how to code or are not technical it may be very frustrating.
Best avoided for professionals. We had three dedicated servers with 1&1 and had to migrate all of them due to unacceptable amounts of downtime and poor customer service. As an example they switched off one of our servers without warning after a single junk email complaint from a hotmail user (they'd signed up to the site's newsletter).
To be fair they are cheap, and their admin panel is well featured and very easy to use.
1&1 is a large and well known hosting organisation. The company is now owned by the German internet services company United Internet which owns other brands such as FastHosts and Sedo.com.
1&1 was first established in 1988 and can claim to be one of the largest hosting organisations in the world with more than 10.5 million customers and handling 11 million domain names. The company has 10 separate arms located in Europe and North America, each with its own website and hosting plans. The company is truly massive, so for the purposes of this review, I will focus on the UK arm, which was opened in 2000.
UK customers may already be familiar with 1&1 through its TV advertising. The company is focused on domain name registration and shared hosting services, although there are wide range of other services on offer.
1&1 Hosting Plans
There are 4 different Linux based shared web hosting plans available through 1&1 and each plan allows for unlimited bandwidth.
● The 1&1 Starter plan is the ultra-low cost option, providing 5 GB disk space, up to 1000 email accounts, 1 MySQL database and only 1 ‘click and build’ application.
● The 1&1 Standard plan offers a step up from the starter plan with 50 GB disk space, 300 email accounts 10 MySQL databases and 5 web applications.
● The 1&1 Unlimited plan lifts the limit on disk space and web applications allows for 5000 email accounts and up to 100 MySQL databases. This account also comes with a free domain name.
● The 1&1 Business plan is the top end shared hosting plan available and lifts the limit on email accounts and databases.
1&1 customers can also opt for Windows hosting. There are three plans available which are similar to the Starter, Unlimited and Business plans offered by its Linux-based hosting products.
There are 3 VPS hosting plans available. Each plans allows the customer unlimited bandwidth and they can choose from Linux or Windows operating systems. VPS hosting comes with a static IP address, a SSL certificate and an optional FTP backup product.
● For Linux VPS hosting, customers can scale their server needs from 521 MB RAM (burstable up to 2048 MB) and 20 GB disk space up to 2048 MB RAM (burstable up to 8192 MB) and 80 GB disk space.
● Windows VPS hosting is scalable from 1024 MB RAM and 20 GB disk space up to 4096 MB RAM and 80 GB disk space.
There are 3 dedicated server hosting plans available through 1&1. Customers can choose from a range of Linux and Windows operating systems, and each plan is based on processor speed. Customers who choose Linux operating systems can also opt for a managed service, although this costs extra.
● The L plan allows for up to 4 Intel Xeon or AMD processor cores with up to 12 GB RAM and 1,000 GB disk space.
● The XL plan uses Intel Xeon E5 processors and customers can have up to 12 cores with up to 32 GB RAM and 2,000 GB disk space.
● The XXL plan also uses servers built around the Intel Xeon E5 processor but customers can get up to 32 cores, 64 GB RAM and 4,000 GB disk space.
1&1 also offers a dynamic cloud server hosting service. This allows the customer to build a cloud server based on Linux or Windows. The service is configured on a sliding scale, allowing customers to choose up to 6 processor cores, 24 GB RAM and between 100 and 800 GB disk space.
1&1 also offer a variety of other services, including a web site building tool, search engine marketing, eCommerce tools and an affiliate programme.
1&1 Uptime/Downtime
1&1 makes no claims or promises regarding uptime for web hosting customers, and neither is there an SLA or guarantee to reassure prospective clients. However, all data is stored simultaneously in two locations. Should one server fail, another will take over. This is a good provision, but the lack of uptime guarantee might put off some people.
As 1&1 is part of a large hosting organisation, it utilises data centres throughout Europe and the US. There are over 70,000 servers in use by 1&1 and their data centre all utilise the usual array of power backup systems, cooling systems and 24/7 security to keep them up and running at all times. Interestingly, 1&1 have a mobile app allowing customers to view the status of their servers at all times.
1&1 Support
There are a range of support facilities offered by 1&1. Before going into these, it’s worth noting that each arm of the organisation has its own technical support contacts; in America there is a US-based email address and phone line, where in the UK there is a UK number and email address.
Technical support is available 24/7 and the phone line is a freephone number.
Customers also have the option to allow the technical support to view and guide them through a solution using the Netviewer application. The company also maintains a comprehensive list of FAQs for self help purposes.
1&1 has active Twitter and Facebook accounts (again, these are country specific: there are different accounts for German, US and other areas, so make sure you follow the right one for your location). Looking at the accounts, 1&1 do seem interact with their customers through these channels and will readily respond to support queries on social media.
There is also a YouTube channel where 1&1 videos are posted from time to time.
1&1 in the News
1&1 is a huge hosting organisation and as such, it is unsurprising that it has made appearances in the technology news sites. All of the official press reports I found on major tech sites were positive.
1&1 Control Panel
1&1 provide the Parallels Plesk control panel for its VPS and dedicated hosting plans, although it appears to provide its own custom control panel for shared web hosting customers. Unfortunately, there is little detail about the custom panel in the help area, so it’s difficult to compare it to more common control panels such as cPanel. The information about the control panel does confirm that you are able to perform the majority of functions you would expect, although I wasn’t able to confirm how user-friendly it is.
1&1 have also created a useful (and free) application called EasyLogin which allows customers to access all of their 1&1 applications directly from their toolbar.
1&1 Extras
Web hosting customers who purchase the Unlimited or Business plan get a free domain name and Facebook and Yahoo!/Bing search marketing credits. The control panel also supports one click installs covering some of the most common scripts and applications (such as WordPress, Joomla, Drupal, PHP, ZenCart and more).
1&1 also provides green hosting badges for customers to place on their website. The company uses the top energy efficient servers, paperless billing and other eco-friendly office initiatives to back up its green credentials.
1&1 Money Back Guarantee / Cancellation Policy
1&1 is able to offer a 60-day money-back guarantee, and whilst this isn’t the longest guarantee I’ve come across, it is longer than the majority. This guarantee only applies to the shared hosting plans and doesn’t include domain name registration fees, software license fees and software shipping or handling fees.
1&1 Summary
1&1 is a part of a huge hosting organisation - and you can really tell. Its website is sprawling, and there are a range of options for customers in various countries.
The services it offers are comparable to many other hosting providers, but the sheer number of positive articles in the technical press suggest that this is a company that’s well-respected. This alone is enough to boost confidence.
The lack of information regarding the control panel may put some customers off, and it’s a shame that shared hosting clients aren’t provided with a little more information upfront. A simple video tour would go a long way to easing any fears new customers might have about using a custom panel. Having said that, the lengthy money-back guarantee on shared hosting plans allows plenty of time for customers to assess the control panel and cancel their services if they don’t find it suitable.
| Hosting Plan | Disk Space | Bandwidth | Price | |
| Linux 1 & 1 Beginner | 10 GB | Unlimited | $3.99/month | View Plan |
| Linux 1 and 1 Home | 150 GB | Unlimited | $83.88 ($0 for 12 months)/month | View Plan |
| Linux 1 and 1 Business | 250 GB | Unlimited | $119.88 ($0 for 3 months)/month | View Plan |
| Windows 1&1 MS Home | 150 GB | Unlimited | $83.88 ($0 for 12 months)/month | View Plan |
| Windows 1&1 MS Business | 250 GB | Unlimited | $119.88 ($0 for 3 months)/month | View Plan |
| 1&1 Windows VPS 1 | View Plan | |||
| 1&1 Windows VPS 2 | View Plan | |||
| 1&1 Windows VPS 3 | View Plan | |||
| Linux 1 and 1 Professional | View Plan | |||
| Windows 1&1 MS Professional | View Plan | |||
| 1&1 Linux VPS L | View Plan | |||
| 1&1 Linux VPS XL | View Plan | |||
| 1&1 Linux VPS XXL | View Plan | |||
| Windows 1&1 MS Business Pro | View Plan | |||
| Dedicated Server Dual-Core L-Linux | View Plan | |||
| Dedicated Server Dual-Core L-Windows | View Plan | |||
| Dedicated Server Dual-Core L-1&1 | View Plan | |||
| Dedicated Server Dual-Core XL-Linux | View Plan | |||
| Dedicated Server Dual-Core XL-1&1 | View Plan |
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To begin with, I had no problems using 1&1. My website had good speed and uptime and I didn't need to use their customer service.
However, the problems arrived when I tried to cancel one of my two hosting packages with them. It had jumped in price with no explanation (they began charging me around £50 every six months, when previously it had been about £30), and I wasn't happy about this because I only wanted a basic service, so I tried to cancel it. You have to call them in order to cancel it, which already raised my suspicions. Though I did so and was assured the package was cancelled, they nevertheless charged me again for it the next month. I complained and was met with very cold and unhelpful scripted email responses. I have since tried twice more to cancel it and have nevertheless been charged a second time for the same service. I tried to remove my card details from their site to prevent them doing it again but found I was unable to. I am very unhappy with the confusingness and lack of clarity around their charges (they seem to be charging me for things I have no recollection of signing up for), my lack of control over the recurrent charges coming from my bank account, and the lack of helpfulness from their customer support. I knew immediately upon reading the scripted email response that getting a refund was going to be extremely difficult, despite them clearly being in the wrong for charging me for a service I had cancelled.
They may be a good host for businesses who have use for their complex features and financial departments to deal with any financial complications. However, I would warn home users and individuals looking for a basic and reasonably-priced service to stay well away. This company is very corporate and sales-oriented and will take advantage of the unexperienced customer.