Publishing 9023 user reviews of 637 web hosting companies since 2007
Hosting By Type
Is 1&1 the host for you?
Last reviewed Jul 11, 2016
Get 40% off today
$ 0.99 / Month
All 1&1 plans include a money-back guarantee
I have used 1&1 for web hosting for many years. They host 20 Domains for me, and are the registrar for about 14 of them. About half of my sites are WordPress, and of those most were installed using 1&1's Web Apps installer, the others were uploaded and configured manually. Uptime and reliability has been outstanding. Their pricing is very competitive, and when new pricing models were introduced, they always moved my package to new plans with no hassle and no extra charges.
When support was needed it was always provided quickly. Like many companies today, the first-line support people are not always able to deal with complicated technical issues, but when this was the case, my issue was always escalated and dealt with perfectly.
I'm writing this review mostly because I find all the negative reviews of this company hard to believe. Over the years I have actually accomplished all of the so-called problem tasks, with zero problems. I have cancelled domain. Cancelled entire packages (full refund). Moved domains from one package to another.
I suspect that because 1&1 advertises heavily to people new to hosting their own websites, many people are writing reviews, before they have any understanding whatsoever of the technical aspects of hosting a website. If you are complete noob, and you are reading my review, do yourself a huge favor, and read up on how to manage a website BEFORE you sign up with ANYONE! It isn't that hard, but it definitely requires a basic understanding of how hosting works.
The only negative in my own experience has been the very limited customization options for Managed WordPress Hosting. The limited number of themes and plugins available make Managed WordPress almost useless. On the other hand, their unmanaged WordPress hosting is fantastic. Of course, an unmanaged WordPress installation means you need to log in to your blog often enough to make sure your theme and plug-ins are up to date.
I have hosted a lot of websites with different web hosting companies, the last one was with 1and1 where I also got one domain from them (for another website hosted in one of my VPSs).
It is a good service but not the best you can find. Compared to HostGator 1and1 support is no good. I called their toll free number and they hang up on me after I made the question (only the first time, when I called later everything went ok) but after the second call I had another opinion on their support, their phone support was not the best, but better than most (I have experience with hosting providers that made me wait 30minutes to answer my call).
The hosting plans are good since they offer 100GB web hosting for only 0.99$ the first year and 5.99$ after the first year. They also provide "UNLIMITED" web hosting but I have the 100GB plan and even the "UNLIMITED" plan will not offer me 100GB. It is impossible to get unlimited disk space so be sure to read the TOS when ordering. They had a 90days money back guarantee but it doesn't cover everything. When you want to change plans they have a messy procedure (that's why I stayed with the 100GB plan and didn't get another - I wanted another plan to get more features) and if you mess things up you will end up paying more than the webhosting cost for 1 year just because of some mistake. When you send them an email you get this :"Thank you for your recent e-mail. We expect to answer your email within the next 12 to 24 hours." And trust me, they do take that much time. That's why I would recommend phone support (use Skype if you are in an area with no toll free support) over email support when you get in trouble and need help.
I would recommend you to get hosting from 1and1 if you are making a small or medium website and I would also recommend the 100GB package over the others. Also note that they don't use cpanel. So if you want to take all your stats from, let's say awstats, and transfert them to them, you can't (orif you are a hostgator customer and want to transfer your website thought backups) . They have their own panel that is good if you start a new website but that is not cPanel.
Setup was very easy with 1&1. The price was right, as well. Furthermore; 1&1 has every feature that you could possibly need in a simple web hosting provider.
Unfortunately, after choosing to sign up with 1&1 instead of GoDaddy (my first time ever leaving GoDaddy), I found out that it will take days for me to be able to use my service because the domain isn't instant. I called support and although the representative was very fluent in English and nice, all he could tell me was that the domain setup is in progress... exactly what it says in my control panel.
It only took a couple minutes to get connected to support, so that was positive. But this whole domain name waiting game turns me off of 1&1 already, within my first couple hours of being a customer. I always had instant domains and access to everything with GoDaddy.
This will most likely be the only domain I ever buy from 1&1. When I need a domain and decide to buy it, I'm ready to put it to work right then, not days later.
The best advantage of 1&1 is the PRICE, they give the best rates of their hosting.
You get all the best features in it and more important, you don't need to invest much in order to start a micro niche site.
The control panel is easy and fast.
You get the best bandwidth in the starter plan.
if you do not want to invest much in hosting and have a starting site then it will be best for you.
Hope this works for you! Chill !
In the past, I've used several services, including 1&1. Frankly, they all seemed to be about equal. If anything set 1&1 apart, it was its price. As I said, they all seemed about equal - that is, until I tried to cancel my contract with 1&1. That's when I realized just how duplicitous 1&1's billing practices are.
First, I paid $0.99 for a domain (May, 2014). In a few days, I realized it wasn't what I wanted, so I went in and turned off the auto-renew feature. Then, I ran across some less-than-stellar comments concerning how 1&1 operates, so I went back in and checked my account. The auto-renew was turned back on! I (once again) turned off the auto-renew, but this time I also completely canceled the contract. When May, 2015, rolled around, I was notified that I owed $14.99 for renewal. I went back in and found my account still active, plus the auto-renew was turned back on. I (again!) turned off the auto-renew and canceled the account. I sent an email to 1&1, but all I got back was an auto-responder that said they would contact me soon. I waited about 3 months (no email from them, by the way) and logged back in: account active and auto-renew turned back on. This time, I turned off the auto-renew and closed the account, as well as sending another email (I tried calling, but couldn't get through). On 5/3/16, they charged my card $71.88. I challenged the charge through my bank, and the bank charged it back, but 1&1 kept stringing me along until the 30-day provisional period was up and the bank paid it. Then, on 5/29/16, 1 & 1 charged me another $14.99.
I logged back in, and guess what? My account was active and the auto-renew was turned on! I turned it off (once again!) and canceled the contract (once again!) - but this time, I took screen shots of every step. They sent me a confirmation email (only took 2 years) and I've saved that.
My recommendation? Don't do business with 1&1. If you do, take screenshots of everything, save all emails, turn off the auto-renew, and tell your bank not to honor any auto-charges without your express permission.
I have an account with 1and1 in Spain. I have attempted to cancel my account for over 6 months. They refuse to cancel for a service which I do not have. The refuse to remove my personal data from their servers in accordance with the data protection act of Spain. They just continue to take money from my account each month. I have little option but to take them to court. I recommend that no one uses this provider as they offer no service at all. I opened an account, asked for hosting, the virtual hosting was slow, timed out repeatedly and my client asked for the site to be moved within a week. Now we are paying for something we wouldn't use even if we could. Shameful.
The only reason I went with them was due to their .99/month offer. The setup was pretty quick and I was able to get in to my control panel rather quick. If you use their 1&1 crappy website builder, you're perfectly fine.. But to use their Wordpress installation is a nightmare. I have had nothing but terrible service with 1&1. Site navigation is a nightmare. Most the time links don't work or you get the dreadful, "Server Hangup". I should have paid the little extra and went with Hostgator. My brother uses them and when I work on his site through them, everything is quick and flawless. When you contact their customer service, they are always trying to upsell you to another package that will miraculously fix their crap.
After installing Wordpress, I tried to sign in to my wp-login page to be told, it doesn't exist. I was like, hmmm I just created the thing. I gave it about 10 minutes (which is pretty dang long for a Wordpress installation which should only take less than a minute). I went to www.xxxxxxxxxx.com/wp-admin to log in, I was presented with that page showing it doesn't exist. So, I had to call customer service and after we try and get our language communication down (They are not American), she finally told me that I have to deactivate the 1&1 web builder and activate the Wordpress. I was like, "WHAT?"... So she tried to tell me how to do it. Click Domains and deactivate the 1&1.. I was left with "Server Hangup" so many times, I was like, "is this a fly by night operation?".. She didn't understand that. Wasn't going to explain either.. Moved on. She kept asking me if I clicked the right link. Like, NO.. I'm an idiot, please tell me for the 10th time to click the, "Domain" link. After about a three minutes of her trying to explain how to click a link, she said let her try on her end. Well, what do you know, she got the same message. After about the 8th time clicking the link, the page came up. She said she will file a report for website maintenance. Already I am like, "What have I got myself in to".. So finally, she was able to deactivate the 1&1 crap and activate the Wordpress. All in all, this is a nightmare.
I would NOT recommend this hosting to anyone. Please, don't be cheap. Spend that little extra and find a quality provider.
1&1 has the cheapest domain transfer price so I though I give them a try.
When I first wanted to transfer my domain I have stuck in the registration process so I wrote to their support E-mail. As it turns out no one reads these because after 2 days I still haven't heard back from them.
Then I called them on phone and dialed extension 1 for sales. Someone from the DIY department picked it up. :) I told them I want to speak to sales. It took me 10 minutes and several agent so they could transfer me to a sales agent.
After I could initiate the domain transfer and payed for it I see my account as "Setting up.". I once again called them. They asked for my Customer ID just 3 times! As it turned out I have to send a copy of my drivers license to them, just for a domain transfer! This is too much!
Other domain registrars transfer a domain in minutes. At 1&1 it takes days. I will give it up!
I hope sometime they will give my money back, but I doubt that how their support is working.
1and1 have one and only one advantage - pricing. That's how they draw their customers. At the same time all the other aspects of domain&hosting management are disgraceful, to say the least.
I believed that, possessing a certain amount of level and skills, I won't ever need to go to support because I'm able to manage everything on my own. Finally, I needed to create personal name servers for my domain (my hosting and DNS were elsewhere). Their interface seems to only provide the way to create a glue record when you are using their DNS. I though that's weird.. but there's support to help me. That was silly of me to think this way. I contact them by email, they respond in over 3 days, just sending the links to their kb, according to which I need to use their DNS to create glue record (which is non sense).
I wrote them detailed explanations, pasted linux commands to verify what I'm doing and told them exactly what I needed them to do. They ignored all this information and just told "why do you need glue records? They are used to have multiple A records for a domain only (????!!!!!)". I replied them again, repeating all the details, sending links to Wiki and their own kb (lol), and didn't receive any reply after 9 (!!!) days. Then, after giving them a call, the support representative just said "your domain is pointed to custom name servers (so what?) and then hang up the phone".
Besides, their interface is very slow, have upsales everywhere, their support article are poorly written. You can use their services only when you know for sure that you won't need to go through their support. Ever.
They have very poor and old manuals, i took me days to configure mod_rewrite for using my CMS based in snews, after days i got this answer:
"thank you for contacting us.
We apologize for the inconvenience but scripting is not a scope of our support. Please try to configure the .htaccess file in your webspace."
The same CMS (snews) works well in a free hosting such as hostinger.es without doing special configurations in the .httaccess file
I will use the hosting of my new project this first year with them, but after it I will migrate next year, not recommended.
1&1 is good for html pages but for dinamic sites if you are an expert with PHP, Apache configurations, programming you can survive with 1&1.
I have been with 1&1 for a year coming over from what I consider to be the worst hosting company on the internet -- WEB.COM.
After a year with 1&1, I am extremely shocked at what I have read as the reviews here. I have always found their customer service will do all they can for me. One exception cost my company a lot of time and money correcting the problem and they made good on every dime of it. The one thing I hated was calling in for our store and having to wait until someone was available at the store level because you always went into the regular site side first. That has been corrected. Now you can go straight into the store support.
The down side is minimal to me: I don't like templates - doing it any other way is not an option. No FTP direct upload - they do have a great upload/download file system that works very well from any csv file after down loading the header file. I can not correct certain things by writing the code myself - again mostly due to templates - Customer service can do most of this for you and will stay on the phone as it is done to your liking. The back side is slow on occasion but if you know what you are doing with file uploads you by pass that.
The up side is important to me and they meet it on every count: The cost is reasonable. The customer service has been very good for me but I don't use it more than once a month if that much. Most speak English very well especially considering the others I talked to before signing with 1&1. The site has never been down during our first the year with them. If I do call or email and make a suggestion to improve something it is passed along to the next level or higher up the chain and I get a response asking for more information or a solution as I see it or they just fix it. Several they have implemented with their thanks.
I understand a bad taste never really leaves your mouth. I have not had the same experience as the others here or I would have been gone and would never have recommended them to anyone. I have and those people are happy also.
John K - Director of IT for InSite Targets
After years of being with 1&1, I have finally left and would not recommend others to buy their domains here. Like many people, I was drawn to 1&1.com after seeing their prices on domains. The $1 sale was on and I was iffy on whether or not I wanted my own site so hey, $1 wasn't a lot. But it took days to set up. After the domain was finally live, it took days for the DNS settings to stick so that they pointed to the correct place. And it takes days for any other change that you make to take place as well except for the change to the public WHOIS registry information. This is really why it's taken me so long to cancel. I already had them and didn't want to go through the hassle of getting every setting changed over weeks in order to transfer out my domain.
Next, many of their helpfiles or tutorials are incorrect or outdated. Some of the picture diagrams show you the account control panel from years ago while some will simply give you the wrong information. For example, while trying to transfer a domain out, their tutorial tells you to ENABLE domain locking. However, it should be DISABLED as even the help-tip hover icon tells you.
Finally, and one of the reasons why it's taken me so long to cancel, is that there's a whole extra cancellation login page. No, you can't find it from the account settings or in the main control panel. You have to use the help search tool to find out that you need to login to the hidden cancellation area to request the cancellation of your account.
Overall, just a bad experience with 1and1.com.
1&1 were my first web host and are still registrar for a number of my domains. Recently I began consolidating my sites at one host so 1&1 were prime candidate however I ran into some of their shortcomings.
Firstly, 1&1's web front-end is built around "contracts" created when you register each domain. As you add domains these proliferate making finding the one that you want to work on somewhat hit and miss. Secondly, when you alight on the right contract 1&1's proprietary back-end is frustratingly slow.
On the positive side they are reliable, provide reasonable support and are well priced.
1&1 is a large and well known hosting organization. The company is now owned by the German internet services company United Internet which owns other brands such as FastHosts and Sedo.com.
1&1 was first established in 1988 and can claim to be one of the largest hosting organisations in the world with more than 15 million customers and handling 19 million domain names. The company has 10 separate arms located in Europe and North America, each with its own website and hosting plans.
You may already be familiar with 1&1 through its TV advertising. The company is focused on domain name registration and shared hosting services, although there are a wide range of other services on offer.
1&1 Hosting Plans
There are 4 different Linux based shared web hosting plans available through 1&1 and each plan allows for unlimited bandwidth.
1&1 customers can also opt for Windows hosting. There are three plans available which are similar to the Starter, Unlimited and Business plans offered by its Linux-based hosting products.
There are 3 VPS hosting plans available. Each plans allows the customer unlimited bandwidth and they can choose from Linux or Windows operating systems. VPS hosting comes with a static IP address, a SSL certificate and an optional FTP backup product.
There are 3 dedicated server hosting plans available through 1&1. Customers can choose from a range of Linux and Windows operating systems, and each plan is based on processor speed. Customers who choose Linux operating systems can also opt for a managed service, although this costs extra.
1&1 also offers a dynamic cloud server hosting service. This allows the customer to build a cloud server based on Linux or Windows. The service is configured on a sliding scale, allowing customers to choose up to 6 processor cores, 24 GB RAM and between 100 and 800 GB disk space.
1&1 also offer a variety of other services, including a web site building tool, search engine marketing, eCommerce tools and an affiliate programme.
1&1 makes no claims or promises regarding uptime for web hosting customers, and neither is there an SLA or guarantee to reassure prospective clients. However, all data is stored simultaneously in two locations. Should one server fail, another will take over. This is a good provision, but the lack of uptime guarantee might put off some people.
As 1&1 is part of a large hosting organisation, it utilises data centres throughout Europe and the US. There are over 70,000 servers in use by 1&1 and their data centre all utilise the usual array of power backup systems, cooling systems and 24/7 security to keep them up and running at all times. Interestingly, 1&1 have a mobile app allowing customers to view the status of their servers at all times.
There are a range of support facilities offered by 1&1. Before going into these, it’s worth noting that each arm of the organisation has its own technical support contacts; in America there is a US-based email address and phone line, where in the UK there is a UK number and email address.
Technical support is available 24/7 and the phone line is a freephone number.
Customers also have the option to allow the technical support to view and guide them through a solution using the Netviewer application. The company also maintains a comprehensive list of FAQs for self help purposes.
1&1 has active Twitter and Facebook accounts (again, these are country specific: there are different accounts for German, US and other areas, so make sure you follow the right one for your location). Looking at the accounts, 1&1 do seem interact with their customers through these channels and will readily respond to support queries on social media.
There is also a YouTube channel where 1&1 videos are posted from time to time.
1&1 in the News
1&1 is a huge hosting organisation and as such, it is unsurprising that it has made appearances in the technology news sites. All of the official press reports I found on major tech sites were positive.
1&1 Control Panel
1&1 provide the Parallels Plesk control panel for its VPS and dedicated hosting plans, although it appears to provide its own custom control panel for shared web hosting customers. Unfortunately, there is little detail about the custom panel in the help area, so it’s difficult to compare it to more common control panels such as cPanel. The information about the control panel does confirm that you are able to perform the majority of functions you would expect, although I wasn’t able to confirm how user-friendly it is.
1&1 have also created a useful (and free) application called EasyLogin which allows customers to access all of their 1&1 applications directly from their toolbar.
Web hosting customers who purchase the Unlimited or Business plan get a free domain name and Facebook and Yahoo!/Bing search marketing credits. The control panel also supports one click installs covering some of the most common scripts and applications (such as WordPress, Joomla, Drupal, PHP, ZenCart and more).
1&1 also provides green hosting badges for customers to place on their website. The company uses the top energy efficient servers, paperless billing and other eco-friendly office initiatives to back up its green credentials.
1&1 Money Back Guarantee / Cancellation Policy
1&1 is able to offer a 60-day money-back guarantee, and whilst this isn’t the longest guarantee I’ve come across, it is longer than the majority. This guarantee only applies to the shared hosting plans and doesn’t include domain name registration fees, software license fees and software shipping or handling fees.
1&1 is a part of a huge hosting organisation - and you can really tell. Its website is sprawling, and there are a range of options for customers in various countries.
The services it offers are comparable to many other hosting providers, but the sheer number of positive articles in the technical press suggest that this is a company that’s well-respected. This alone is enough to boost confidence.
The lack of information regarding the control panel may put some customers off, and it’s a shame that shared hosting clients aren’t provided with a little more information upfront. A simple video tour would go a long way to easing any fears new customers might have about using a custom panel.
Having said that, the lengthy money-back guarantee on shared hosting plans allows plenty of time for customers to assess the control panel and cancel their services if they don’t find it suitable.
1&1 specializes in both Linux and Windows hosting.
Hosting plans begin with a promotional rate, then renew at the regular rate after three months.
Hosting plans are managed, complete with 24x7 support and managed backups.
A free domain name is included with new hosting plans.
1&1 provides full domain purchase and management options.
The company offers a 30-day money back guarantee.
1&1 provides a range of VPS plans, running either Linux or Windows. Multi-core, SSD-equipped servers are also available. In addition to VPS plans, 1&1 also provides several lines of dedicated server hosting.
24x7 technical support is offered via phone and email.
Technical support is provided in English and Spanish.
1&1 is a worldwide company with locations in Austria, France, Berlin, Germany, Philippines, Romania, Spain, UK, US, Poland, Canada, Italy and Mexico. 1&1's US headquarters are located in Chesterbrook, PA.
The company's US data center is located in Lenexa, KS. The facility is a green facility and has been recognized by the US Environmental Protection Agency (EPA) as a Green Power Partner. The data center includes backup generators, multiple hard drives, dual routers, cooling systems and gel battery power banks to provide redundancy to the 40,000 high-end servers. In the event the grid is down, five 16-cylinder diesel generators supply constant, reliable power for all systems.
Some of the development languages supported are PHP, Perl, Python, CGI, ASP and ASP.NET.
1&1 does not offer reseller-specific plans.
Yes, 1&1 pays cash sales commissions for referrals.
1&1 will not transfer your website for free. They do, however, provide walkthroughs to help guide you through the process of transferring your existing domain.
1&1 specializes in WordPress hosting, and has plans specifically designed for WordPress customers.
1&1 pitches their hosting plans as "hosting without limits." They specifically advertise the ability to host multiple websites, even on their basic hosting plans.
Hosting plans come with 1&1's Click & Build Applications, a collection of over 144 Web apps that can easily be installed, even by non-technical users.
The company supports SiteLock, a security tool designed to help protect your website from malware and keep it from being blacklisted by search engines.
1&1 offers full support for PrestaShop. In fact, it's one of the Web apps that is included in 1&1's Click & Build Applications.
1&1 will not transfer your website for free. They do, however, provide walkthroughs to help guide you through the process of transferring your existing domain. In addition, Joomla is one of the apps 1&1 provides dedicated support for, along with WordPress, Drupal, Typo3 and Magento
1&1 will not transfer your website for free. They do, however, provide walkthroughs to help guide you through the process of transferring your existing domain. In addition, WordPress is one of the apps 1&1 provides dedicated support for, along with Joomla, Drupal, Typo3 and Magento
Yes. 1&1 has hosting plans tailored specifically for e-commerce websites and provides a wealth of information to help you establish an e-commerce presence.
With unlimited disk space and bandwidth, as well as support for leading image gallery applications, 1&1 is an excellent choice for image and gallery hosting.
1&1 offers full support for Magento. In fact, it's one of the Web apps that is included in 1&1's Click & Build Applications. In addition, Magento is one of the apps 1&1 provides dedicated support for, along with WordPress, Joomla, Drupal and Typo3.
All plans come with 1&1's proprietary control panel, designed to allow you to intuitively manage all aspects of your account, both technical and administrative.
In addition to major credit and debit cards, customers can also pay via PayPal.
1&1 provides a 99.9% uptime guarantee.
The company's data centers feature video monitoring, geo-redundancy and redundant hardware.
The company provides its own 1&1 CDN services.
The minimum term is one month. The company touts flexible payments as one of its main corporate principles.
WHOIS Privacy is included in your domain purchase.
The company offers a comprehensive backup solution for a moderate monthly fee.
Yes. 1&1 offers a number of options for multiple sites. The company's hosting plans are advertised as being a good choice for multiple websites. VPS plans are also an excellent choice.
All hosting plans come with unlimited email accounts and disk space. VPS plans are only limited by the disk size of the specific plan.
1&1 offers unlimited disk space and unlimited bandwidth on hosting plans. VPS plans are limited by the disk size of the specific plan.
1&1 does not offer free hosting for non-profits.
Customers receive ad credits for Yahoo/Bing and Facebook.
Streaming is not supported. However, the company does support and provide instructions for embedding external videos, such as YouTube videos.
InMotion Hosting Reviews
I am no spring chicken.
I run a successful live music site - www.lemonrock.com - and I can't help wondering if we could have been a lot more successful if we had *not* chosen 1&1 as our hosting company.
I have dealt with hundreds of companies worldwide since the early 1980s.
What I expect, these days, from ANY company, ANYWHERE in the world is:
* they know who you are
* they care about you
* they understand what you need from them
* they are willing to listen
* they are able to help you within a reasonable time
* they are good communicators
* they are giving you value for money for your service
I don't think that's too much to ask. Think to yourself: how do your utility companies, your bank, your garage, your online holiday company, the places you buy your groceries from... measure up with this list of requirements? Do they care? Are you concerned if they don't? It is *your* money, your *hard-earned money*, after all.
1&1 have not fulfilled any of the above expectations.
1&1, a German company, is one of the world's largest web hosting companies, with data centres in Europe and the USA.
I have been paying 1&1 for hosting services since 2008: that's 7 years. During that time, I have made about 20 requests for support.
Here are the facts.
1. 1&1 are usually quite slow to respond (up to a few days). This can be frustrating if your web server is important to you or to your customers.
2. Their staff seem demotivated. Talking to their support staff is like being in a funeral parlour. They really don't seem to care, about you, your business, or your server.
3. If you have a serious problem, like a failed disk, they will not take you seriously. Your requests for help will be met with a random level of service: sometimes, you will receive a reply from a representative who sounds sympathetic and possibly apologetic. However, their customer support system seems disjointed (you do not receive notices of any raised tickets), or even broken: requests for help are ignored (or lost?!) and you are made to feel like a trouble-maker, instead of a serious customer.
I have complained to 1&1 on a few occasions about their apparent lack of customer care. I have never received a reply. I don't believe they are interested in helping their customers; only to take their money. They are the most distant, disorganised, uncaring service I have ever encountered in my (no spring chicken) life. If you have a web business, please, please use someone better that 1&1 - like me, you will live to regret your decision to buy "cheap" hosting.
In short - I don't believe that 1&1 cares about me - and that probably means you too. I hate writing negative reviews about anything, but 1&1's attitude appalls me. I have no hesitation in warning you that they may be very damaging to your business.
This will most likely be the only domain I ever buy from 1&1.
I would recommend you to get hosting from 1and1 if you are making a small or medium website and I would also recommend the 100GB package over the others
Great host. It has all the features that an average blogger like me wants. I have faced no problems yet. Their support is worth admiration. I have no programmin skills, still running a stunning site. Thanks to 1&1
(insort*) its better then all hostin and dominating site
1 & 1 is a company that provides many resources with a very good price packages offered are priced between $ 1.30 and $ 6 about, and have a functionality very good, I installed a webhosting 1 & 1 blog and has load speed very good. Here you have the possibility to pay per month
Please, for the love of God, do not host with 1&1. I wanted a VPS to host a premium Wordpress site.
When Plesk was installed, it failed to load properly. It turns out Plesk was not configured correctly. I waited around for Plesk to service my VPS, and I finally could get in.
Then Plesk could not download licenses due to a Firewall. Apparently my VPS was misconfigured improperly, yet again. So after talking to their customer support I waited, and waited. I called back and was even blamed for the issue by another support guy: "You have to configure the ports yourself." Not true.
Finally my VPS was serviced and configured. Immediately I experienced even more 500 Server Issues when trying to install my site. Please note, I put nothing on the VPS at this point. This was all of their technology.
Least to say I cancelled and got out.
So beginning my trek to start hosting a website, 1&1 seemed like a good route to go. So we register a domain and get their hosting package only to realize that their services will not support our site. However, the problem with this is that my team and I had to figure this out, ON OUR OWN. When I contacted support at 1&1 it was an awful experience. I was on hold for at least 30 minutes and finally I get some lady who has no clue what she was doing, then at one point began to COMPLETELY IGNORE ME. So then we call to cancel our services and they give us the refund and tell us that the domain we purchased with the package won't be released for 30 DAYS! Putting a month behind schedule. So to top off the terrible experience, we went to our domain two weeks later and it had already been purchased and parked, which means 1&1 released the domain and now someone is trying to sell it WAY OVERPRICED. Never use 1&1 for ANYTHING, if you have any sort of issue you better hope you can figure it out on your own.
1 and 1 have now made things very difficult for me. I tried to register with them, but you cant get past the registration form, as there is a section that asks for your area code. after spending about half an hour trying all different combinations, I finally gave in and rung them, not realising I would be through to America ( at who's cost) The gentleman took all my details over the phone and then old me I would be getting an email to verify my account in between 4-24 hours. 4 days later am still waiting. I have email 1and 1 every day for the last 3 days, as I am not ringing America again. I have not had one response. to make matters worse I now cannot use the domain that I wanted is now registered as unavailable. just an email in response to mine would have been nice.
I was with 1&1 for over a year with two different products that they host. One, "my website" an the other "myonlineshop".Today I cancelled my contracts with them. "My website" is a simple drag and drop type of platform which was pretty simple and easy to use but like I suggest, pretty simple and not much to it. This helped with getting my feet wet and letting my soon to be customers know about my products. I started to build my Ecommerce site this year and found that the templates and platform was quite a bit more complicated. To the point of having to call support and sit on the phone for sometimes over an hour at a time. Most of this time was spent on hold and getting trasnferred to other departments because the tech on the other side had no clue how to fix the problem and could barely speak english. After spending long hours daily, I was able to put together a decent site even though it was not very compatible with newer soial media platforms and other apps that have taken over the internet lately. You would think that a hosting company would stay current with this. Not the case! If you're not planning on keeping current with trends and the technology that is available to ecommerce, then this is perfect for you. Another ridiculous issue was the "payment gateway" they promote and partner with. Authorize.net ( I will be writting a review on these guys as well). 1&1 promotes them and boy what garbage of a compnay they are. For three weeks not a single customer transaction could be processed through them because neither system was connecting correctly to each other, and for three weeks neither company could fix the problem. Of course, each one blaming the other for the issue. Needless to say, they took my $$ and I got 0 in return except a big fat headache everytime I tried to deal with them. If you're not one to expect much from a company, this will be right up your ally. I should of payed more attention to reviews and now I know why these guys are at the bottom end of the scale when reviewed by trusted sources. Don't waste your money.
Taking a deep breath now... I've been on the phone with the support group who are not very supportive at all. My 7th attempt trying to figure things out was ten minutes ago and my 3nd phone call with them of the same day. They've taken my credit number several times and said everything was fine and that it would take 48 hours. That conversation was a eek ago. Now they're saying it needs to be acknowledged. Which is a waiting game. I told them I wanted to just cancel everything because I was getting frustrated and get my money back, then they said I'll transfer you. They transferred me to someone different 3 time. The 3rd person transferred me and then hung up on me. So, I have no way of getting my site up, I just paid for it and I sat on the phone with them taking an hour of my time each phone call. Which I can use for working or shooting but I'm on the phone with them. They way they talk to you when you're trying to get things right is unsettling for sure. I'm moving my business to Ipage or Bluehost or someh were other than 1and1
Completely unable customer services to solve domain issue. every time i called i had to wait for half hour for incapable customer services and every time i have been transferred with different reaosons..after spending or wasting my 3 hours on the phone nothing is solved
1&1 was suggested to me as an alternative to other hosts I currently use. So eagerly, I picked a new domain to get started with. The domain said available. I proceed through the registration process. I give payment info. Press process.....and "Thank you for your order". I proceed to the login page and provide the domain and password I suggested. Nothing, invalid user. Wait for ANY email confirmation that NEVER comes about the purchase. After a while, I wonder if my card didn't go through for some reason. I check to see whether the domain is still available. Says it is, so I go through the process again with a different card. Same results. So, I call sales. The gentleman I spoke to was nice and offered to complete the process over the phone. He said everything went through and I would receive an email within 10 minutes. I verified the email and hung up. No email ever came. So, at least the domain is registered...it shows as unavailable, however I still can't get my customer number as it comes in the email. I can't log in using the domain, as now it was a phone order and no password is set up. I use the forgot password request, but no email ever comes. Hours later I call tech support. Again the lady is really nice and sounds as though she WANTS to be helpful. She sends me a test email which I receive. However, the password reset, sales confirmation emails, pin emails never come. Best answer I can get is "maybe check your email again in 2 hours". She is unable to do any of this herself. It is all automated and the automation does not work.
So, that is where things stand. I think I have registered the domain however I have no access to anything. I can't get login. I can't retrieve my login info. Nobody at support can assist. All other options and features offered by 1&1 are worthless as I can not use them as I can't login and manage my domain. I was looking for other viable options other than the largest registrar and the do no harm registrar. The experience I have had and continue to have with 1&1 has shown me that perhaps they aren't so bad after all.
I was pretty happy with 1and1 until when they tried to charge my annual fee and my card didn't go through because it had expired. I had set up my domain 2 years ago with 1and1 and I use a different host, so I had no idea about this until my website was suddenly offline and my domain was up for sale!
Instead of calling or sending me and e-mail that my payment had not gone through they canceled my account! Yes canceled it. I couldn't even log in to update payment info. I've had to call 8 times within the last 2 weeks to try and get my account reestablished but instead I had to get a new account and my domain had to be re-registered with the new account.
They have now asked me for a business license because they're saying the domain is registered with a LLC!!! I'm the LLC stupids! The domain is mine you idiots. I've tried to explain this 10 times.
Now that I have sent in my business license they're saying they cant find the e-mail. I replied back to the e-mail asking for the business license. How can you not find it. The wait time with the customer service is over 30 minutes and some of the reps are plain ignorant.
If I knew a way of getting my domain name with another provider I so would even if I had to pay more for it. Every day my website is offline I'm loosing money and they don't seem to care!
I'm so frustrated
Ive used 1&1 for some 4 years +.
At first, the leaning curve was a pain, but once you figure out how it all works, its good. I interface with Dreamweaver, and have several sites, 2 domains, and multiple sub-domains all for 8.99/mo.
Cons is that you have to watch them. They change and discontinue plans that I liked, and they don't let you know about reductions in service. They also try to auto bill for discontinued things (trivial costs) without a confirmation from me. When I complained, they refunded 100%, so no harm no foul, but buyer has to watch so that everything is kosher. What is normal in a foreign nation and a foreign language runs foul of fair play in the USA.
Great host. It has all the features that an average blogger like me wants. I have faced no problems yet. Their support is worth admiration. I have no programmin skills, still running a stunning site. Thanks to 1&1 for their best support. Uptime is great. No money issues. I would recommend 1&1.
1&1 is in my opinion a great domain hosting site. I bought a new domain recently and I have enjoyed it so far. Their customer support is just too good. 1&1 just rocks!
You know what they say, you get what you pay for. I have used several different web hosting platforms and 1amd1 is the most frustrating one I've ever used. Stick with Bluehost and GoDaddy.
1and1 looks like a great service on the surface. The packages that are available are comprehensive and provide different feature-sets that are nice, however when it comes to things like preventing referrer-spam, they are unwilling to help you. If you intend to actually operate a website and are interested in relevant analytical information do not use 1and1. Most of my traffic comes from Russia due to referrer-spam and the 1st tier of support didn't even know what that mean when I opened a ticket. The 2nd tier of support said that I was out of luck because my selected package didn't allow me access to the .htaccess file. So really they should advertise that with the MyWebsite package you get FREE REFERRER-SPAM. How ridiculous to tell a customer that you can't help them insert a few lines of text into a file and keep their website from dropping off of Google due to referrer spam. I will be relocating my hosted site. Do not use this company. In addition to my complaints here, the index page takes forever to load and there are a lot if issues with the way the 1and1 MyWebsite product builds the page causing it to be slow to load, even with minimal graphics and elements.
I was vastly disappointed in 1&1 upon purchasing a domain from them, as I quickly found out how much they want to charge you for so little. I bought a single .com domain for $.99 (for one year) which would go up to $14.99 after the one year, which isn't bad at all, and they offer free WHOIS domain privacy for all of their domains except .mx, .co, the more recent TLD's, and some others. What they do charge for, however, are subdomains, and if you purchase more than one domain from 1&1, your used subdomains are cumulative, and you can only have up to five in total on one account without purchasing premium subdomains. In addition, to use a CNAME or an A Record with a domain, you have to use a subdomain. This means that if you have more than five domains and you want to redirect all of them, you're going to have to pay for premium subdomains. That's assuming you only have one subdomain on each domain!
To get to cPanel, you have to first log in with your customer ID (not a typical username or email or something), then navigate through their impossible ad-safari of a control panel, trying to get you to buy more domains or upgrade your services at every corner. If you purchase a domain from 1&1, it only includes an extremely basic website builder, which is more than lackluster in terms of features, offering only the most basic tools such as a few themes, text formatting, image embedding, etc., and allows for up to five pages.
Purchasing hosting from 1&1 is a confusing and tedious process. If you're already a 1&1 customer they have the tendency to link your PayPal account to your 1&1 account, making it all the more easier for them to charge you for renewals, and 1&1 likes to be sneaky with auto-renewal. This may or may not be a bad thing depending on what your needs are, but just be aware that it's on by default. When you first purchase hosting, you're given the options for various packages (which seem to change every other month) but it's very unclear what you're actually paying for because not once during the purchase process does your total actually come up! If you don't link your PayPal account and simply state, "Use a credit or debit card" on the PayPal page, the price will be displayed there, from which you will be able to tell what you're paying for.
The only credit I can give to 1&1 is that to date I've had minimal downtime with their services, and once my website is redirected to the right place I can try to forget about 1&1's interface.
I registered with 1&1 in 2003 and had approximately 40 domains plus domains for clients. Their customer service is horrible. I am on hold with their customer support as I write this review. Been on the phone for 90 minutes and only 10 minutes of that time has been spent speaking to someone. This is not the first time this has occurred. I am wondering if their goal is to keep me on hold until I hang up. Some of their processes for making simple changes are convoluted so as to purposely prevent customers from making changes.
I have found it more difficult to set-up database web-apps especially MS SQL Server on 1&! servers than on servers on two other hosting companies. Don't bother call customer support for actual technical issues/questions.
Because of the number of domains we have registered with 1&1, I avoided completely switching hosting companies. I finally gave in this year and made the decision to start transferring our domains to another hosting company as 1&1 no longer meets our needs. I hope that the experience with the new hosting company will be much better. I can say that it took less than 10 minutes to bring a MS SQL Server web-app online with the new hosting company along with having remote access to the MS SQL databases. That makes the transition worth it!
Still on hold waiting for a 1&1 customer support rep to return. Guess they win as I will hang up but they will ultimately lose a long-time customer along with 40 domains.
I am currently a 1&1 customer and am writing this review after about 6 months of experience with the company. I have their VPS XXL plan, with a few extras, which brings my total to a bit over $40 a month. I thought this was a great deal but, as you will read, the service is a mixed bag.
First, note that I purchased extra HD space as I am hosting some real estate websites and host a LOT of very small pictures. I know that I run about 200GB of space and about 12GB of traffic monthly so nothing too extreme.
The purchase process went smoothly and I was up and running within a day. Managing domains in their control panel is somewhat "cludgy" as they want you to transfer domains to them and load the pages with ads for other services. I just wanted to point my domains, leaving them at my current registrar, and get them running on the new server. This turned out to be a bit tricky though finally, after a message to support and a 3 day wait for a reply, was completed.
The service seems to have pretty good uptime. In the past 6 months I average 1 or so "down" notification a month but then the sites are back up within a few minutes. There have been two occasions of longer outages. I was told these were DDOS attacks against 1&1 and the sites would be back online shortly. I noted the down times at over 6 hours each time, which is unacceptable.
Probably the biggest issue for me was that my server stopped responding one day. I was finally able to SSH in but could see no messages in the logs to explain the outage. I called support and, after speaking with 3 different people finally got someone to assist me. I was told that I had over 250K files on the server and there is a hard limit. I explained I had purchased extra space and that was not disclosed but received nothing except a "sorry" for my troubles. I had to delete files to bring the server back online.
Overall, I think 1&1 is alright if you are going to host a website or two with nothing complicated. They are a great value for that. Otherwise, stay away from their VPS services as they seem to have hidden limitations and service is sub-par.
Horrid. I started my relationship with a salesperson, whose name is escaping me, and we decided on the basic 69.99 platform. This would allow me to get my feet wet with their company. He requested a Credit Card number to be kept on file. I directly posed the question "Will you be charging this card now?"... He respond with a confident "No, you will not be charged until you review the site and sign off on it."... This was a black and white dialogue, no room for a communication mishap. No more than 24 hrs later, a 99.99 charge is found on my credit card from their company. Wait a second; Didn't he assure me that I wouldn't be charged... Furthermore, 99.99??? What in the world is that figure? After a call to my salesperson, he explained that they mistakenly set me up for the 99$ platform... He requested a refund on the 99.99 charge, but first required me to contact my bank and get as much information regarding the charge... A Month or so transpires, I sign off on the website, all should be well... Wrong. Another charge of 99 appears... They neglected to revert back to the original 69 dollar platform. A Snapfu on their end, again... Since then communication with my salesperson has been non existent. I have received 2 more 99 dollar charges... I've spent an accumulated 2 hours on hold with the company and I have been transferred to the wrong department numerous times. Sounds like a bunch of thugs are working for this company, with the occasional well spoken rep... Please do not waste your time.
I have been a web developer for over 10 years, all my hosting has been with other companies. One of my clients had to use 1&1 so I have been forced to work with 1&1 web hosting for 7 years.
Their billing department, sales department and cancellation team have been ok but all other areas are inadequate. Support is a complete joke, on average 45 minutes on the phone to get simple things done like IPS tag updates, DNS nameserver updates, etc. They give you the ability to do this online but the server errors are too often so phone support is the only other way. Even after 30-45 mins on a support call, they say things have been done and they are not. So you have to call back again over and over speaking to different people each time. They pass you from one team to another and tell you they will pass your case number across so the other team member will know what its about but that doesn't happen.
One of the major issues I have had with them is that I/my client would make changes to a website (quite a large 100+ page one) and then a week or two later, it would default back to the old version of the page?! For no reason! And for about 3 months all we got was "we are looking into it, it's a known common issue".
Their value is cheap but their service is far below any other company I have worked with.
Worst experience ever. Due to the attack earlier this week, we decided to transfer DNS and a domain name away from 1&1. Before any transfers were complete, all records were purged from their servers. Why? The records were there before the attack and the requested transfers! Now they are missing. The result? No website for our client since Tuesday. All they need to do is re-enter the records back in but they won't do it. They have no real reason for why the records were deleted. The support team has no power to fix anything. We get different answers every time we talk with them. Now we have to call them again tomorrow to try and resolve the issue. That will then be 6 days for our client without a site - an e-commerce site - at Xmas!! http://www.thinktechnica.com/r/11-hosting-please-help-us/
Probably the worst experience with a web hosting company I've ever had. Their control panel for windows hosting is a joke, and absolute nightmare... and their support made me want to stab myself in face repeatedly with a rusty pair of scissors... While this review is a little over the top, it's true.... BUYER BEWARE~!
I chose 1&1 to host my web portfolio site. I had the site address printed on hundred of resumes and business cards to be handed out to potential employers. The site crashed in the middle of the week, so I have employers checking out my crashed site. I waited on support line for over 30 minutes. When I finally reached what I believe was a human, it was like talking to a heartless robot. She said she could only document my problem and nothing more could be done. No compassion, no advice, no reassuring words, the opposite of support really. Unless I want to attend college for another 4 years of web design, I missed out on an opportunity of a lifetime because of 1&1's failure. I will never use them again.
paganinitechnique.com and mozartbestpiano.com - both are on the same hosting site, they allowed me to create sub domains to put both sites up - and helped me set it up.
I'm not paying for it, I just built the sites and I'm not a pro. I thought it was a bit pricy but having worked with 4 different providers so far I'd say it's been smooth sailing, and that's worth something.
Stay away from 1&1!! I don't know what happened, but they went from the top of my list a few years ago to ROCK BOTTOM. DO NOT USE THEM!
We've been using 1&1's VPNs for 4 years now, we have 5 of them and they were always cheap and reliable...until this year. I don't know if they changed management or WHAT, but they are TERRIBLE now! Their nodes go down constantly and I'm not talking about a 10 minute downtime. They go down for HOURS at a time in the middle of the business day, because apparently every VPN has to reboot individually or something. When I called in for support, I'd often hear them say "it could be a bad node" and I'd shudder because it sounded like another several hours of downtime again. Their nodes could use some serious help. I had already been considering moving our servers to another hosting company due to the intermittent issues, but the straw that broke the camel's back was this past problem we started having.
About a month ago, for some reason, one of the servers started giving us APPCRASH errors when tyring to open IIS or eventviewer or some other windows OS app. This server just happened to be one I was recommissioning for another purpose, so I figured the re-image would fix it. After the re-image all seemed fine. We started setting up the server environment as needed and BAM! Error happens again, but a reboot took care of it so we kept going. Shortly thereafter, the error started happening every time and rebooting no longer did anything. During this time I discovered that a couple of our other servers with them were exhibiting the same issue. Some research seemed to point to a bad Windows update, but since we don't do the updates on VPNs, I called support. They took a look at the error, and said they couldn't do any research because I had made too many changes to the server and it could've been caused by what I did. I said no, it was happening before that, but whatever, fine, I'll re-image and lose all our work in the process so that we can fix this thing. Sure enough, the re-image led to the same errors, so I called support back. They took a look at the error and said they needed to escalate to their administrators in Germany because it might have something to do with the node and they didn't have access locally.
So I wait. And wait.
I call back 2 days later to get an update and they say they don't know what the status is, but that they would re-escalate. So, another day goes by and I get an email that says "We've looked at the nodes and they're all good. You just need to re-image your server."
Of course, I call support again. They escalate. I get an email the next day from the administrators that says "Your installation was successful! You should be able to access your server now."
So, again. I call support, they "escalate".
I get a random email that gets sent out with new server orders, saying that my new server was available and to log in to see it. Clearly an email mistake so I ignore it, but it gets me thinking they are having some serious troubles with their systems going haywire. THREE days later the administrators contact me and ask if they can re-image my server to investigate. Yes, fine, just do it, I respond. Another 3 days go by, so I call support again. And, of course, they escalate.
The next day I get an email from the administrators - Hurray! The underlying issue was discovered and has been resolved! So of course I log in to check it out...FAIL!!! I get the error as soon as I try to open the event viewer. A blind rat could've tested that and realized they didn't resolve jack.
So, again, my ONLY recourse is to call their godforsaken support line who I already know CAN'T DO ANYTHING ABOUT IT and have them...(you know it) ESCALATE!
I am still dealing with this situation right now. I went from wanting to switch hosting providers when my contracts ran out to now I'm going to switch immediately and freaking cancel the card they have on file. We're trying to run a business here and our goal is to provide better reliability and support to our customers than 1and1 provides to theirs, so clearly I need a new provider....
I gave them 3 stars on features and value only because they are SO cheap, and for a family or non-business related website it's a great deal, but for ANYTHING that requires any kind of advanced processing or 100% reliability - THEY SUCK.
We have had only problems with 1&1. They have non standard approach to make it difficult to make changes and move. We changed hosting but did not wish to change email accounts. Nevertheless they dropped out email account and when we reactivated it they said it would take 24 - 48 hours. We can't wait to never, I mean never use this company again. There must be 100's of companies better. We suggest to not use them even if it were free!
Massive uptime and page load speed problems that have lasted for months. Support next to impossible to get hold of, when you do they try to blame you for the issues. Promises were made by support, none kept. My business is losing sales and my reputation is being eroded due to the downtime and page load speeds. 1and1 doesn't care.
Email service has not been smooth sailing either. Every month or so there's a half hour or so when my mail clients can't connect, using multiple ISPs in multiple countries.
I'm currently looking to move all my sites away from them, 1and1 may be cheap but there's a reason for that. Hard to rate them high for value, even if they are cheap, if you cannot trust that your site is up and pages loading in under 30s. Not really used many of the features, building databases and ftp transfers have been fine.
I've been trying to move one of my domains over to hostgator.com and they aren't releasing it. When you pull up a check to see where it's pointed it says 1and1.com and I'm on the phone with them as I type this and they are asking for my credit card number to switch it over. This is my second phone call to them today trying to get this resolved and they always tell me they can't help me. When I ask to speak to a supervisor I'm told there is no supervisor there. If I knew where this company was located I would try to contact someone else. All you get is the run around. This place is horrible and I would never recommend it.
I've experienced lot's ok technical issues and although you can chat online with a so-called expert they can VERY rarely fix the problem. I've lost months of business, with a website which cannot be updated with my new products and been given the advice that I have to downgrade my browser by 9 versions to be compatible with their set up. Firefox advised not to downgrade due to security risk!! 1&1 say that I'll have to do it to get my website up and running again. I'm going to shift to another web provider ASAP!!
They have made changes to their web mail interface. It is the worse and on top of that, good luck talking to their outsourced customer support lines.
Fire whoever made the change and if you aren't using this company, don't start.
1&1 is the best it combines strong functionality with cost-effectiveness. The service offers competitively priced hosting packages.
I used to love 1&1 but they've gone downhill considerably as of late. It started with clunky their admin interface redesign, and then their cold-calling my personal mobile phone with sales pitches. But what really bothers me is 1&1's tech support service - if you need tech support you get agents with barely decipherable Indian accents who - instead of working with you to fix your problem - just try to up-sell you on more features or more expensive packages. It's gotten to the point that after 10 years of being a loyal customer, I'm highly considering making a switch. 1&1 just seems like they're so desperate for sales that they've now resorted to unethical and annoying sales tactics - sad to see from what used to be the one of the best hosting companies out there.
I am sorry to say 1 and 1 are amongst the worst companies I have dealt with over my 55 years of working life. Telephoning them is a nightmare. As I type this I have been on hold for 30 minutes trying to speak to someone in authority.
I first registered and applied for a domain with them on the 5th Sep 2014. It took numerous phone calls and emails to try to get my website live. Then it was launched with a spelling mistake in the domain name. Start all over again and eventually the domain went live. The effort in dealing with 1and 1 is a real offput.
Today I get three emails advising me of three additional domain names I alledgedly ordered. According to the supervisor I managed to get through to at 16.35 GMT there is only one domain showing on my account.
Quite honestly I think their systems are a shambles and cannot in all honestly could not recomend them
I recommend 1&1 for their services. Their services are competitive. Their support is very responsive. Their domain features are of value and you can easily customize. 1&1 services are up to standard while their prices are reasonable. Thus they are not after money, but they are concerned with customer satisfaction. They always want to hear from their clients. I really recommend 1&1 and they should keep their standards up!
I think 1&1 is best services because it features are amazing i tried lot of services but they suck they were bad but when i came to 1&1 it was everything i need. I asked everyone about it and they said it was superb.
I have been waiting over a month since registration for a domain name to become available in my 1&1 control panel so I can use it.
Apparently, a glitch at registration caused the name not to appear in my control panel and yet, simple as this sounds, 1and1 have not resolved the problem 4 weeks later. The domain shows as registered to me at Nominet and I can do nothing with it.
To make things worse, I have now also waited for a week for my name server update to take place on another domain. It is not happening.
I am finding it impossible to get 1and1 to fix this. They keep telling me to wait and the last email stated that they have fixed this. Rubbish, I am STILL waiting.
This is not the first time.
This means two useless domain names, 1 very upset customer of mine who is awaiting their new site for their business and 1 provider who seemingly do not appear to be capable of understanding the gravity of the problem let alone fixing it.
I have over 200 domains registered with various providers and I have never received such a poor, unhelpful and inconsiderate level of customer service.
In my opinion, I would seriously consider another provider if you have any critical sites.
I have used many webhosting companies, 1&1 is one of my favourite website.Its support is very good always got my answers in no time.its uptime is also very good.In my view 1&1 rocks.
1and2 is totally fkup. Customer support always been next to none existent. In fact I believe 1nad1 support has serious mental problems. Answers are just not relevant, complete waste of time. For example I am asking about deleting a subdomain (beacouse a control panel got stuck) – they unswerving with the link to cancel entire hosting service.. a year ago infrastructure used to be ok though. Good small lag, good load, 99.99 uptime. But for the last year is total disaster. I decided. Ok let’s pay more and see, updated to performance package – it went worst! They broke DNS records in the process of conversion and never fixed it! 1and1 also failed to created subdomains – DNS records from subdomain fail to update. They replied saying it takes a week to update. Ok, I wait for over a week. Domain was down all time. Then they sorry engineers are working on it. But it never been fixed. I pointed NS to other hoster (lucky that domain name is external) and it updated immediately together with subdomains. Now am moving other internal domain from 1and1 but cannot even change NS - it broke records all over the world. A domain just lost IP. They definitely have serious issue all over system, tech support, billing, networking, software, everything is falling apart.
I have used many webhosting sites over the years, to my suprise though. I found out that 1&1 is my favorite. it has great and spectacular uptime support than any other webhosting site and the features are awesome
1and1 was fine until I needed help. Then, the support was terrible. I mean so so bad it was like watching my life in a bad movie in slow motion. It took almost one month to get any kind of help, and even then I got helped only by going through Go Daddy. I made the switch permanently. DO NOT USE 1&1. warned.
Worst customer support ever. I have been calling all the numbers they provide and all i got is an answer machine or a robot voice telling me to choose between different options. At the end, I was finally able to hear a human voice. When that happen, my load went off. I spent all my money calling 1and1 free customer service!! I really don't recommend this company!
1&1 provides professional services. Support is brilliant, constant uptime, great storage capacity and almost no cost at all. Very good hosting solution for personal use or a small company even! I strongly suggest this company to almost anyone who needs a hosting plan!
We've been with 1&1 for about 4 years and are currently working on moving everything away from them because of the appalling service. In one case we had a cloud server with hard disk performance worse than a CD-ROM (yes really) - their support team didn't see it as a problem and advised that we should upgrade to one of their more expensive servers. Twice we've had one of our customer-facing servers powered off during the night without warning. We followed both incidents up with them - in one case they denied all knowledge, and in the second it turned out that they'd powered off the virtualisation node to service it and not bothered to boot the server instances back up. Another time we had a POP3 inbox that was mysteriously bouncing messages with a 'no disk space' error despite being shown as only 5% full in the control panel. 1&1's support advice was to 'add the address to the whitelist'... which of course didn't resolve the problem. On another occasion, when we had important mail being bounced back to us because of 1&1's poor rating with the SORBS anti-spam service, they were completely unable to solve the problem - after several weeks of chasing them we gave up and moved to a different SMTP host (Amazon SES, which has been great!). The list goes on and on, with 1&1 failing to resolve issue after issue. In some cases they've not only not resolved the issue at hand, but have replied to a completely different issue that they pulled out of thin air, and *still got the answer to that wrong*! They might do ok as a provider of private / personal hosting if you fit their customer template, but I'd strongly recommend against them for anybody that needs to run reliable customer-facing systems.
1&1 Rocks! I am a domain reseller, a web developer and creates websites for my customers.
1&1 offers the best service with very low plan prices. Customer is service is very reliable and their support staff is awesome!
I will definitely stay with 1&1. I am not sure why some people are having these ridiculous issues with this company (am sure non-existing). Lol!. Anyway, free country!
I've been with 1&1 for 3+ years, and I'll just say that I'll be changing very soon. I've had problems with my starter windows package since day one, and it's never been straightened out to where I can put a fully functional site on it. I finally changed hosting companies recently, got a nice (and fully functional) wordpress site built, and now that I'm ready to change my A record on the DNS for the domain with 1&1, I can't even get into the control panel for my account because the site is down. Not only this, but DNS changes on my three other domains ALWAYS take over 4 days. There are a lot of features available, but the control panel is hard to navigate, confusing, and VERY slow. Even though you can get cheap domains, it's not worth the hassle involved. You get what you pay for! I will NOT be doing ANY more business with 1&1. This company SUCKS.
I am reviewing 1&1's Domain registration, it is amazing that they do not offer instant domain registration, instant domain registration is a basic thing and almost every registration provider does this, they do not even reserve your domain name so while you are waiting for them to bother registering it someone could register it
i like the fact that i can get a domain for $0.99 for the first one year. But 1&1 sucks because they takeba long time to activate just a domain name. several hours before you receive an email to verify uou own your card, another hours before you product gets activated. sometimes even, i get debited twice
Hello, this is a different sort of review for those who run REAL businesses. I've been a 1&1 customer for about a decade. My experience with 1&1 is very different from those people who use 1&1 for the reason of "they are cheap." The rest of the reviews on this site are probably for their cheap shared hosting solutions. I use 1&1 dedicated hosting, which is signed contract-based hosting with setup fees for a real box in a real datacenter with real network and power cables attached. Here's the difference: When I talk to 1&1 support, they sometimes dump my call overseas (aka Tier 1 support) but, as soon as the support person sees that I'm a dedicated hosting customer, they dump my call back over to America where I get to talk to people who speak English as a first language who are NOT working from a script (aka Tier 3 support). That's the difference between all of the reviews about shared hosting at 1&1 and this review. 1&1's dedicated server platform is the most competitive in the industry to the point that it puts nearly all VPS and cloud hosting solutions as well as other dedicated hosting providers to shame. I know of no other hosting provider that offers Tier 3 support when things go sideways (and they do on occasion), offers Cisco firewall hardware to their dedicated server customers, and actual unlimited transfer for dedicated hosting (a recent change that caused me great concern as I'll cover in a bit) - all on really nice server hardware at a price point that I've been unable to find anywhere else. Like good coffee, they've got a great blend of features vs. cost. Most dedicated hosts start at 2 to 3 times the cost for similar service and most don't have configurable frontend Cisco firewalls.
Did you know that "unlimited" always comes with caveats in the hosting industry? This is especially true of shared hosting. Shared hosting is for junk websites for personal use. Thousands to tens of thousands of websites are all hosted on the same box. Your website does not matter to the shared hosting provider. At all. Ever. Not just 1&1 - this applies to ANY provider. So if your website suddenly starts seeing tons of traffic, consuming CPU, RAM, or other resources, there's a REALLY good chance that you will get kicked off despite using the word "unlimited". In addition, most hosts will drop you if you complain about the service. Shared hosting is the bottom of the barrel, the dredges, the slop. Shared hosting the absolute worst possible hosting you can get anywhere. Period. If you are a business operating on the Internet, you don't use shared hosting no matter how pretty that price tag might seem. This is where business owners get into trouble. They shop around for the lowest cost when they should be shopping for business features by asking questions like, "Is there a contract?" "Where is technical support located? In the U.S. or overseas?" "What sort of automated hardware/software defenses against hackers is in place?" "Is the system/network PCI compliant?" "How much RAM, CPU, and storage is on the box?" "What RAID level does the box use? Is it hardware or software RAID?" "What is the network speed?" "What is the monthly transfer limit? What happens if I go over the transfer allotment?" Dedicated hosting usually answers these questions because there is a signed contract that both parties agree to that clearly spell out everything about the service and the device being placed into the server rack and the contract is legal and binding for both parties, which is vital for business-critical operations. In the case of 1&1 offering unlimited transfer, I was concerned and ended up speaking to several people and they essentially said that it was a recent change but that new contracts really do have unlimited transfer, which is huge if you know anything about the hosting market. No one else is offering that for a variety of reasons but it usually boils down to "transfer is bought in bulk from the upstream provider and going over costs extra" so the hosting provider passes along that cost to their customers with dedicated hosting being very clear as to the limits and costs. I suspect that 1&1 managed to cut some deal with their upstream provider that will soon become the norm. It certainly makes more sense from a customer's perspective to not have transfer limits - "Why do I need to pay a ridiculous sum of money if my burst rate traffic randomly blows up one month? I can't control what my customers and potential customers are going do." So this recent change is very welcome and got me to sign a new contract with them at a slightly increased rate for greater peace of mind (i.e. less stress = fewer doctor visits = greater savings).
One other thing, if a shared host is compromised, your data is at risk of being stolen along with everyone else's on that box. If you sell products on your website, you put your customer's data and your merchant account at severe risk of data loss to a hacker on a shared hosting solution. A day doesn't go by that a shared host isn't compromised - you only hear about larger businesses that get compromised, but hosts are compromised EVERY DAY. Even if you use PayPal or similar, you have an agreement with them regarding PCI compliance and customer data protection that requires you to pretty much never use shared hosting and, if you lose customer data, you can lose your PayPal/merchant account and all the subsequent refunds will be reported to the credit agencies, which will mean it will be nearly impossible to obtain another merchant account. In short, you lose your business. Is that worth the risk? NO! It is much harder on a VPS, cloud, or dedicated hosting account to compromise those solutions - with a properly secured dedicated server being the most secure solution of the lot. We've reached a crossroads where so many websites and servers these days are being compromised on a daily basis that shared hosting providers need to simply shuttle all businesses away from shared hosting up front to better isolate code and simultaneously (and naturally) provide better service to the business.
I have never been unhappy with 1&1. I do know of one person who used 1&1 shared hosting options and got burned badly by it. But they were trying to run a business on shared hosting. I warned them repeatedly about the dangers of shared hosting and they chose to ignore me and later got burned by their own bad choices and lost everything and had to start over. The only thing I had to say to them was "I told you so." There's no pity party here - if you use shared hosting to run a business and get burned by that bad decision, then it isn't the hosting provider's fault - it's yours. Dedicated hosting is still the way to go for complete system security and flexibility, but it takes a lot of upkeep and technical know-how to run such a system. I run an Ubuntu image on my box but CentOS, as of version 7, has really come into its own. Either choice is fairly rock-solid as the baseline OS. However, if you aren't familiar with Linux-based server OSes, you will be *WAY* out of your element and that is where hiring the right person comes into play. I'm not a fan of "managed" dedicated server solutions - that means multiple people and external processes who haven't been personally vetted are making changes to the system. Find someone local and respectable who knows Linux and pay them well to properly secure and manage your server or learn how to do it yourself by searching Google - or pay someone to teach you. Fewer people/processes with root access to the box is always better. If you go with 1&1 dedicated hosting though, they kind of expect you to know what you are doing, which is why they are able to offer things like Tier 3 support to their dedicated server customers because the people calling in have a legitimate problem which requires physical datacenter access to resolve.
!&! has been a great supplier of hosting and web services. I first signed up for just the domain name, but after being a customer for a little bit, I decided to also order to hosting plan. The uptime has been great, I have never experienced an outage, and whenever I have a question about how to push new code they are always there to help. I would definitely recommend 1&1 for their superior service and excellent customer support.
We have used this firm twice. Our first experience was horrible and we estimate we lost about $400 in the nightmarish process of cancelling our 12-month lease [it was supposed to cost onloy $99 to opt out early].
Needing a server up FAST for a business project I decided that due to our understanding of their system we would use them on a temporary month-to-month basis. Big mistake.
We have moved all our e-mails and coporate sites and projects to their server while we build a new onsite rack server system.
We are having terrible project errors and failures which we have traced to faults in the 1and1.com server. I can live with this, because we knew this was a potential risk.
But the devastating problem is all our e-mails sent to Hotmail are banned. This was NEVER an issue for years until literally the day we moved them to 1and1.com. Considering we are in heavy development and in our final round of stock sales, the inability to send corporate e-mails to investors using Hotmail is a crisis.
We have contacted 1and1.com repeatedly about this, and they tell us it is because we do not use 'their' system. We have no intention of using 1and1.com for anything beyond 30 to 60 days.
Repeatedly they tell us to deal with Hotmail/Microsoft and fix it ourselves.
This time around I signed a month to month elase, which I can end at any time. I plan to end it as fast as a I can.
My CTO is buying and setting up a powerful stand-alone server we will use until our rack systems are built and installed.
Stay away from 1and1.com. I am CEO of three global companies with a large, experienced technical staff. I thought I was smart enough to deal with them again and not get burned. I was wrong.
I have been with 1&1 for 5+ years. The only reason I haven't changed is because the large amount of domains that I have on behalf of my large list of clients both past and present and it would be a royal pain in the ass to move all of them to a new host. But guess what? I'm starting that process today. 1&1 has a terrible and complicated control panel interface. Navigating is painfully slow and they limit bulk actions. Last month, I had set about 20 domains to DO NOT RENEW, which took me 2 hours because you can only set one at a time to DO NOT RENEW and it takes forever. So after all that pain, they still renewed them all anyway and charged me for the full amount on everything. I argued that I shouldn't owe them because I set them to DO NOT RENEW, so they shut down my entire hosting service. So all my websites are down from all my domains, even when all my HOSTING FEES and 40 other domains are PAID FOR.
TLDR: If you're reading this, DO NOT go with 1and1. They are terrible.
Customer support is non-existent when it comes to systems issues. Firstly, nothing is configured for you and the storage space they claim to give you is fractionally less until you administer more manually. I have a cloud VPS with 1and1 and recently had a severe issue as a result of a backup error. 1and1 refused to help me out even though the issue was created as a result of a recommended upgrade. I had to completely re-image the server and was down for over a day. Very unprofessional of them and once my contract us up, I will be looking elsewhere. I would not recommend 1and1 to any serious web developers. When it comes to anything major, the help is lacking.
Terrible support, completely unhelpful and repeated their answers everytime, i received periods of down time with hosting, the billing is hard to understand and doesn't even tell you what your paying when you go to pay it (am i paying £11.99 or £100? who knows it doesn't tell you!), it isn't clear on the billing cycles and if you want to cancel a package, forget it! 1 & 1 are all about getting your money and don't care about anything else! For a domain and web hosting company, their website is average and glitchy. When registering or paying a bill, it takes days to go through (costing me time and money). Why use a (at best) average hosting company when you have GoDaddy which is so much better (i went to them as soon as i had problems and never looked back!).
I highly suggest you go to GoDaddy than these cowboys.
1&1 is for beginners and people with no coding or website knowledge so they can build their own websites using their website builder (again i suspect GoDaddys is better).
I have used 1&1 services for my business and clients for multiple years. At first I was disappointed with their support, but it has changed significantly over time. I rarely have any troubles and the only down time I had was 30 minutes in the last 3 years.
1&1 Hosting is one of the top Hosting companies because Their support is okay, they're actually trying to help out if the customer got problem, Well i'm not sure about the others, some might get luck and some not but still their support is all right.
Their Features they have are also awesome, They have enough and every important stuffs that you need.
About the uptime for this hosting company, I can say thats amazing, I've never meet any hosting company that do have this such good uptime, The others i've tried had always running issues.
1&1 Is the hosting company on my TOP 2 list thats it, I can't really say if it's on position 1 or 2, but still PERFECT.
I do recommend this hosting to everyone that's planning to start up their server / website somewhere.
I have been using them for over 3 months now, i can easily say that if you are looking for dirt cheap hosting then go with 1 USD plan they had! However over 3 months i learned hard way that there data centers are not fit for any serious business whether you are hosting a blog for yourself or having a business site. When i started it looked cool to have a domain and webhosting for almost free - 1 USD but later i regret my decision. However other then shared plans seem to work as par to other hosts. If you wanna purchase a domain then also they will do the work but for hosting they are big no from my side.
I only use 1 and i for domain registration here in th UK. I have multiple domains. Recently each time I register a domain with them it takes a week or more for the dns record to be updated when I change it in their control panel. Often the control panel has been completely non functional. And their support is truly bad, 10 days to respond to emails. Why do I still use them, well they are as cheap as anyone else and once the DNS is sorted I don't have anything else to do with the control panel. I did briefly consider hosting with them but don't think I could rely on a company with such slow service.
1&1 internet looked kinda awesome at the first. So i am a hosting provider and i need a domain, i bought a domain and it took more than 24-Hours to get access to the domain/account. then i needed to point it at my hosting company HansenHosting.com, so i set the name servers to ns1.hansenhosting.com ns2.hansenhosting.com, i get a error message after around 12-Min later, then i send a email to then it takes a week to get it back, i asked them"Hey, why cant i change my DNS settings/Name Servers???"
in the replay it says
"Thanks for contacting 1and1 Internet inc.
Hey Kim you need to let the domain
propagate in 24-48 hours.
We try to respond all emails within 24-48 Hours"
That is the message i get after a waiting a WEEK, now i can't use the domain i need to Block them from my paypal, and i need to transfer the domain. Why 1and1 what have we done... So i grab my phone and start calling them(it cost me 2 Dollers a minut, i am from Faroe Islands) first i wait in 10-min then i get to a guy bairly talking english, i do not understand a word he was saying, later we sort things out. now i've been on the phone for 30-min so he tells me ehm yea Kim you there, i say: Yes, he told me to just wait cuz thay will reset the domain and change the DNS Settings to my needs, 3 days later i get a error message. I call them AGAIN, and i told them that the service provided from them was terrible and as soon as my domain is 60-days old i will move to Namecheap.com, i was told that thay will block my transfer. i will see if thay were serius or not when the domain is 60-days old.
Avoid 1and1.com at all time, you get in you not get out. Please be careful with these things, you might get screewed badly btw thay charge the domain long before expire. I strongly requmend namecheap.com for manage Domains and SSL stuff (Have not tried Hosting).
(sorry my spelling is bad i know)
I have been with 1and1 for several years and I'm leaving....finally.
Their technical support is..In a word HORRIBLE.
If you have a problem...and...it's very typical to have one.
...and you want a solution...it's not very typical to get one....without explaining, explaining and explaining again what your problem is
to someone who really couldn't care less....and who's only real objective is to get on to the next customer....and....????
A generic, from a book answer is very typical....without any thought at all about what the real problem is.
If you get some variation of an answer.....it's goodbye....we're very happy to serve you.....NEXT!
If you just want a place to plant a do nothing site...this may be for you.
If you're serious about your website(s) there are hundreds of better options.
I'm actually happy to be leaving.
These guys SUCK with a capital S.....if cheap is what you are after, there are others out there for the same price and the service cannot be any worse. I have been with 1and1 for a LONG time and thought I didn't want tot have to deal with the hassle of moving domains but I'm at that point now......they may have kids running the company. Service has not always been this bad but my issue with them today let me know that despite the hassle its time to go.
God awful hosting company. I've worked on client websites that use 1&1, and I've been very dissatisfied. They may be able to handle static websites, but they can't handle a CMS like WordPress. I ran a Pingdom speed test on a website hosted by 1&1, and it registered as slower than 90% of other websites. People, you get what you pay for. Cheap does not mean better. It rarely does. Spend a few extra bucks and get better hosting.
My experience began well enough with 1and1. Low prices, plenty of features. Hosting is a commodity, so we don't expect to pay a lot for basic service. What we all require is uptime, so I was only going to choose a well-established company like 1and1. However, the uptime leaves a lot to be desired. I've had numerous outages over the last three months. Sometimes the outages are as long as an hour, sometimes only 3 minutes. I use two monitoring services (Wordpress Jetpack and Google Webmaster Tools) to report the outages to me. Additionally, I found an independant report that shows 1and1's uptime has recently declined to 96% and site outages are averaging 60 minutes. These are on the site wpdevshed.
When I called customer support 3 days ago, they "refreshed" my sites, which restored them. But the outages continued a few hours later. When I called today, I never got through. Curiously, there were three different responses when calling, two were a different menu of phone-tree options, the third was a recording saying the "person" I was calling was not available. Regardless of which recording I heard, soon after the call would disconnect.
1&1 has been the single worst customer service experience I have had during my lifetime so far. We had issues with registration details of our domain which was set up incorrectly by a previous IT support provider which went into liquidation. So far I have spent over 14 hours on the phone trying to sort this as well as sending 30 plus emails to 4 different 1&1 departments as requested. I've provided everything they've asked for and every time I call to check the status I'm told something different and that another completely different step needs to be followed that the previous employee failed to tell us about. Our charity has been unable to receive emails for 10 days now yet from day one we've been told "all will be resolved within 48 hours at most". It seems that the only department within the organisation that can make any decisions aren't contactable by phone (the solutions dept. and transfers dept.) - and of course they don't respond to emails! I think the person that named the department the 'solutions' department must have had a sense of humour. Dealing with 1&1 has felt like slow and painful torture intermittently relieved by empty promises. Based on my experience I would strongly suggest avoiding them. Please note that the company that hosts the A record (website) for our domain is a separate organisation called Streamline and shouldn't be tainted by this review as we've had no issues at all dealing with them.
It was important that we reset our e-mail and domain this afternoon. We called our network provider, 1&1 Internet Inc., for assistance, and they told us we had to disconnect our network. As soon as the network was disconnected and our e-mail was down, customer service told us that it would have to be down for 3 days. This was information that should have been disclosed before we disconnected our network. We would have chosen to disconnect on another day, or over the weekend. The improper notification was very unprofessional. Our experience continued to get worse when they hung up on us several times in the process of seeking a solution. This is unacceptable business practice, we cannot run our business without a network or access to our e-mail. We deserve professional customer service and a company that can provide the service that they are paid to do.
I have received absolutely no response to a simple email request to [email protected]
I used to use their services for online store and it was excellent.
From customer service, website builder, emails, online shop, everything was perfect.
I purchased a basic web hosting package from 1AND1 web hosting company and it was terrible experience for me. The price was advertised with hosting, domain and design included but after one month, prices has increased and keep sending me the bills every day, It was very hectic and unprofessional business practice. once I explained to customer service , they did not accept their mistake and keep sending emails and finally hand over to credit collection agency. That was terrible experience I had with 1 AND 1 web hosting company also their uptime lower than the other providers. I do not recommend to any business.
First off all i would like to clear it guys that when it comes to affordability then 1&1 should be your first priority. I have got the domain as well hosting attached to it and it has been 3-4 months now with them, i can say that if your going to host your personal blog with them then its okay otherwise you should never consider them as your webhost. They are good at uptime however their servers make your website down if your website get some decent traffic probably 200 pageviews as day. I only started with 1&1 because they were offering domain with hosting for only 1 USD. I am not regretting my decision since i got much more for the price i paid for. But if your launching a serious business site or your blog then 1&1 is big no!
I am an owner of a web radio station in Crossville TN and I love 1 and 1 hosting and 1and 1 rocks you have a great hosting service their and I like to recommend others to this because its very great and service and everything and much cheaper and very good offers on the site too.
Keep up the good works.
I bought a 3-year shared hosting plan. It was only $36. My website is a little slower than I would like. Uptime is very good. In fact, I haven't noticed any downtime so far (it's been 1 year). Support is a bit sketchy and sometimes do not know some of the questions, but for the most part, it's pretty good. I would recommend HostGator, but if you need it cheap, 1&1 is the way to go.
I've been using 1&1 for a year or 2. Not the best service ever, my father and I both use 1&1 as my father has a URL only account which he does not use so am currently using as a forwarding URL to my website. For an extended period the forwarding for some reason pointed to a random wardrobe company's website which is not so great and it took a long time to fix.
Now I am trying to transfer the domain from his account to mine to which 1&1 will add web space so I can publish with this new domain and do away with the current outdated URL. In addition I hit a technical problem which temporarily rendered my website offline which is a problem. After several phone calls (which I am concerned about the mobile credit from) and a fair bit of waiting the offline problem was fixed but 1&1 charged £10.50 just to transfer the domain over, which is unimpressive considering the mess up before with the wardrobe company. 1&1 keep telling me to ring but I'm waiting around a lot and concerned about the cost. It really shouldn't be this complicated.
Its a fast and low cost webhosting nice webhosting company in one word. I recommend this host very good there support is also very fast.
The first time I visited 1 & 1 webhosting prices scared me, but looking in more detail gives the impression that their service provides quality, but not enough to have a decent relationship quality service. A 7/10 for the great marketing.
1&1 provides cheapest hosting plans with high security , tools and support that are necessary for successful site.
I rarely write negative reviews about any company because I feel the company could be going through a "down time" and may try to do better. This one, however, I could not let go. Unfortunately my client is a 1and1 customer so I was stuck working with them.
My first problem was trying to bring my client's website to their hosting company. Very simple, I've switched hosts many times over: Set up a subdomain, transfer the site over, test, then switch the DNS over and viola: everything works. Nope. I had to explain the plan to their tech support (literally) 20 times before he told me: Nope, I have to switch the nameservers on my domain to use 1and1's. I figured, as long as the main A-record did not get updated, I was fine. I verified the main site still had the correct IP in 1and1's control panel. Of course, the main site pointed to 1and1's host and, because everything was not prepared properly, it crashed. Luckily I was able to switch the DNS properly and now the site is working on the old host.
While I was trying to configure the site on their servers, my site started throwing errors. Of course, the site may have some configurations I needed to change. I went to check the error logs. As a sys admin, imagine my horror when I asked them about the logs and they said "We do not have error logs" WHAT?????????????
SSL Certs: You are forced to buy theirs! I have a cert which still has some life to it, but of course I got a big "NO, you have to use OURS!" I figured, "ok, I already do not like them, but I have no choice but to play their little game" I purchased one of their certificates for the site thinking, it should take only about 10 mins (if this were GoDaddy). 12 hours later, nothing. I called 1and1 and they said I have to wait 24 to 48 hours. ARE YOU KIDDING ME????????
The final conclusion: I had to set up a "dummy" site on their servers just to get set up and now I'm waiting for something that should only take a few minutes.
Avoid this company at all costs. Go to a rival host where you have more freedom. If you go w/ 1and1, you will be stuck in their silly rules and regulations! I am very disappointed in them!
Absolutely avoid this company. The packages are cheap but support is either irritating or a complete joke.
As for customer service, God help you when you have a problem - and you will.
You will not be able to speak to anyone who can will take responsibility for their mistakes.
Nothing is simple, everything needs days to sort out, and you will never get an apology for their stupidity.
Resolving issues means you have to waste your time filling in forms and chasing people who promise to cal you back and never do.
You can only complain via email to an anonymous department. You will then be ignored.
Put simply, avoid this host provider at all costs.
Well i have been using 1and1 shared hosting for a year now, and i must tell you guys that if you want to host your wordpress blog then that is a perfect webhost. Now they are offering their webhosting for only .99 cents
Normally their support admins reply within 3-4 hours to sort out your problem however you have to follow up them regularly otherwise they will close your ticket. Another good thing is they have phone support 24X7 but only for US residents.
There uptime is good, when i measured for my blog it was around 98.63% . Last but not least do not expect too much when you are buying their shared webhosting plans and currently they are offering it very cheap for .99 cents with 1 free domain included :)
Hope this helps,
(A genuine 1and1 Webhosting User)
I was a new customer. I signed up for a VPS and it was released to me today. Upon logging in via ssh and uploading a backup of my Confluence instance, which I was planning to install on my 1and1 VPS... I started getting disconnected from my ssh session. After this happened several times and finally not able to login to my VPS, I called support. Support was useless, all they could tell me is that they were aware of the issue and that it was affecting all customers on this node.
I am a brand new customer and sold me a broken vps. They said I would have to wait for a fix. When I said that was not acceptable, I was told they could "put in" a request to have me migrated to another node, but could not provide any ETA for that to happen. I then said I would cancel and go elsewhere. There is no one at 1and1 that can cancel my account and refund my money. I have to call back tomorrow.
Again, this is unacceptable, so I ask for a supervisor... Im told the supervisor went home for the day. What kind of business are you people running here. I am disgusted by the product and the service I received from 1and1.
I demand that you refund my money. Your site offers a 30 day money back guarantee or is that fake as the rest of your organization.
1&1 is a solid hosting service with a myriad of options for different levels of users. The normal prices offered are really decent but with a current running deal where everything is just $.99 it's awesome!
I only needed the most basic version offered which is just for the domain name. However, that also happens to be the second most expensive service offered. I saved a solid $14 which was a great feeling.
Overall, 1&1 is really solid for my every day usage. I suggest it to anyone looking to register a domain name.
1&1 is one of the market leaders among the web hosting providers. They provide high security hosting solutions at down to earth prices. The prices of their hosting services are so affordable that most small businesses are willing to partner with 1&1 for their hosting solutions.
One of the major things which I was informed by the customer care representative of 1&1 is that they host your entire website data at 2 separate locations that is 2 separate servers which means that if one of the location crashes you website is still up and running. They provide hosting with both Windows & Linux servers and we can make our choice.
As I am not great at coding and programming I was finding it very difficult to create my own website and design its layout. But when I hosted my website at 1&1 I was able to design my website very easily using their website development tools and services. They also have a library of free templates and layouts that a user can use for their website. They also support us with free web apps like Twitter, Delicious, Facebook etc. for web based marketing of our website.
The customer care executives of 1&1 are very considerate and help you in and out with all your web hosting or website related problems. They are prompt in responding to your emails and calls and make sure that your problem is resolved. They also ask you for a confirmation in order to check whether they were able to resolve your problems. All in all a great experience.
My company needed a new web host provider and I went with Verio. The price was very good compared to the cost we were paying. The problem came in when we needed tech support. From the very beginning I was unable to get competent tech support. I needed help with an .htaccess file for my web site and was told that they did not provide "this" type of support but they would try. Not what sales lead me to believe? While on the phone with Verio tech support waiting for him to ask someone else I was able to goggle the answer. I thank then tech guy for tying but told him then he asked me for the answer. Not the support I was looking for.
The final straw came when we had a major problem with our website. Someone had hacked it and we our email system went down. I called and asked them to restore from a prior backup. They told me that they were looking into the problem. I called later that day and was told that they had moved my problem to the "highest level" their words not mine. I called again the next day when the site still was not fixed. They said, "We are moving it to a higher level". I asked, "How can you move it to a higher level when yesterday they told me it was at the highest level?". Then told me it would be 24-48 hours. Each time I called I was told it was being moved to a higher level. Finally after two days I moved my site to a new host provider to restore my emails. Most of my companies business comes by email. After I finished moving the website over as well I called Verio, now a week since my first phone call, and they said it was at the highest level, sysadmin. No idea when or if it would be fixed. I felt like they really just wanted me to go away, so I did. I canceled my account with them. This is what happens with offshore support. I would not recommend them -Were good at one time but not now.
Terrible support, marginally better service. Not recommended. Tried calling on the telephone, but no response after servers were down again. Facebook, Twitter and email support awful.
guess i'm just adding to the ranks of angry 1&1 users. I've tried to transfer away two domain names (because 1&1 doesn't support the platform my programmer is using) and every time I call to check on the status, I get a different answer. this is also the only domain name service where the don't have a manual way to expedite the transfer. The first time I asked them to expedite a domanin transfer, they claim that have no way of contacting the team that handles this. This time, they claim there is no way to expedite it. Also, they're quoting ICANN rules wrong - apparently they're also the only domain service who doesn't count weekends as part of the 5-day automatic release. customer service is the worst i've ever experienced, it's like they train themselves. i will never ever work with this company and i suggest you stay away from them at all costs.
As far as I'm concerned, 1&1 is one of the most professional hosting I've ever been working with.
They offer great hosting plans nor domains for a really nice price!
I have ever encouter any downtime using this hosting.
It took a few minutes for my purchase to be delivered with a lot of detailed information sent by mail.
I think everyone can find his own pleasure and suitable package on 1&1 Hosting.
I would HIGHLY recommend hosting your websites there!
Just took a 1&1 Dedicated server on a 24 month contract - it has been 'delivered' but doesn't do what I need and support simply won't help - I have read that it is an issue with Plesk, so would expect them to resolve this and at least deliver a machine that does what it says it will do. So, my contract has 30 days 'Money Back Guarantee' - I am on day 3! I called and spoke to a rep, who was simply complacent - no effort to find out why I was leaving, whether they could help - nothing - just 'ok I will cancel it good bye' - and he told me off for interrupting him (which I wouldn't have done if he had sounded a bit more alive!!!).
Good company? Nah...
Used many websites, but 1&1 is the only one that provides such good services and has great support, uptime and features.
I have used many hosting website, 1&1 is my all time favorite and i don’t see it dropping any time soon. Their all-inclusive hosting packages are designed to make building and maintaining an online presence easy and fun. and it has the premium features at the reasonable price. And i am sure it is going to be the world best webhosting company.
Truly horrible! A shining example of how not to treat customers, and how not to design a simple interface.
Client came to me to redo his website which was hosted at 1and1. The domain name is also registered with them. I've built a lot of websites and dealt with a number of backends. 1and1's is the worst backend (Dreamhost comes close though!). Unintuitive, convoluted and plain ugly. Why do hosting companies use these exotic control panels when cPanel is so simple?
So we got the new site up and running hosted on my servers (changing the DNS was a major mission on its own). Then my client rang in and cancelled the hosting once the new site was working. 1and1 helpfully cancelled everything, domain name account as well, bringing my client's e-commerce site down. That was Thursday. Apparently, if you have both domain name and hosting with them, the 2 are inseparably linked and altering one impacts the other. DOH, that's "clever"! I rang them to find out how to get it resolved and they blamed the client for not being clear in his instructions (WTF? Whose job is it to ask questions?) and said it would be Monday or Tuesday before they could fix it. I thought this outrageous that their mistake brought down a site, but they would take their time to fix it.
So today is Tuesday. Still can't access the account to reset the DNS. Rang 1and1. The domain is "still with our transfers department, you just need to wait and they'll contact you when it's done". I explained to the tech that it was entirely their fault, that it was an e-commerce site and they should pull their fingers out. Same robotic reply. I told him to contact "transfers dept" (why is it even there?) and tell them they need to action it now. "They don't have phone contact, only email!"
HORRIBLE!!!! HORRIBLE!!!! HORRIBLE!!!! HORRIBLE!!!! HORRIBLE!!!!
I'm sick of incorrect billing and them sending invoices for the incorrect amount all the time. They issue and sort it out then still try and take money from my account. The service is the worst ever. I have paid more on phone calls to them than my packages cost. TOTAL WASTE OF TIME....STAY AWAY>
1&1 is great because they give you support and no spam. The service and speed tends to be fast and they let you do want you want. Shame its not free!
Not so great: The website pages build up kind of slow (3 and more seconds). I build my site with Xara/Magix Webdesigner now. I was with another hosting service (ipage) before where I first used their weebly website builder but only got 6 pages with it. Thus, especially the pictures page got very long and then needed endless to load. Then I used Webdesigner with many more smaller pages, which had the pages build up in less then a second, but when the initial discount ended it became kind of expensive. When I signed up with 1and1.com I got the three years discount, still have about 2.5 years left (they don't have the 3 year offer right now).
Service is slow in response (by email), sometimes the "rate our service" email comes before the answer to a problem is delivered.
Also, when I transferred pages I did not upload the linked documents. Instead of showing a page: file not found, it showed a page with advertisement.
The Netobjects Fusion is offered for free with the basic tariff, but itdidnto work well for me, lost work I had done etc.
Great: Good uptime so far. FPT works very good (only once I had a problem). Email (I use Imap) account works very good and fast. 2 GB per email account works for me.
Honestly, this has been the worst hosting experience ever. I bought a one year plan with 1and1 and I cannot even modify my domain settings do to an error in the Domain Center that they need system administrators to fix. Thus, I've been without the ability to edit my domains for weeks now and cannot do anything. I'm at a complete standstill and it's ridiculous. Furthermore, I can't even get a refund or anything for the days that I missed.
Worst host ever. They kept telling me that I needed to update my credit card. It was accurate. What was inaccurate was my zip code, which when ran with the credit card, caused it to be declined. This was not realized until they cancelled the account. Then, I spent over a week trying to get them to restore the account, which they kept saying they would do, every day, only to be told that I had to call again to provide them with the same information that I had done multiple times before. They deleted every email, every webpage, everything. While I understand that, they could have at least restored the domains the very day that I called the first time, but they did not as the left hand did not know what the right hand was doing. They are totally incompetent on customer service and satisfaction. Who cares if they have 24 hour support if they say they will fix the issue and don't for over a week!!!!! NEVER AGAIN!
I have been searching for a solid domain name registrar + backup hosting for a long time. If you ar in the market only for a domain name stop right here and got to 1&1's website. The 0.99$ deal is something you can't miss out on! Add to this their excellent support, uptime and features and you get a hosting plan that's REALLY hard to beat. Recommended to all my colleagues.(Even the not technically minded!)
I used hosting 1&1 for a while and got cheep .com domains and I have had no issues with them, they are a great service and I recommend everyone to buy domains from them, there user panel is easy and simple to use. 1&1 Rocks!
I decided to try out their dedicated servers a few months ago, once I did I was instantly happy with it. When I finally got my servers up and running (steam servers) the ping was always high for every player. Lag was extremely common. I talked to their support team for weeks, they must've been hired straight from pakistan, they had no idea what they were talking about nor could I understand them on the phone. When I went to cancel they sent me to their American office and I talked to somebody I could finally understand. Then they told me I wasn't allowed to cancel and that the problem was on my end. Not true. I just changed my email and stopped paying for it. I recommend not going with 1and1
There isn't that much to say about 1&1. I was looking for a host for a small uni project and this was the first one that appeared on Google. So far, I've had 0 problems and I do not expect to have any.
1&1 has excellent hosting! I've had them for a couple weeks they're absolutely amazing. I get instant support whenever I need and never had any problem with the uptime. I highly recommend 1&1 to all my friends, great service.
this host really sucks , terrific admin panel , very old phpmyadmin version , many common tasks are absent ( cron jobs for ex ) but ironically very well documented , like putting imitated jewelry in diamond boxes !
Its one of the best web hosting service which provides excellent uptime at cheap rate. It has a many features which will make easy to install a wordpress etc. And yeah one best thing is their support, liked thier supporting way alot.
I so wish I had found this place before I went ahead with 1and1. Their customer service is absolutely terrible. The telephone number for customer services is an 0845 number but beware if you have BT and think this is free. It is not, I called them and waited ages to be connected to an adviser. Had this several times and then got my phone bill in, that was a shock.
Now 1and1 wont let me have access to my domain name. They just wont change the IPS tag for another host to get access. As it stands now, the domain name that I paid for is totally useless. I had almost all my business contacts on the email but had to change that too. I cannot express how angry I am with them. I had to give them one star because there isn't the option to give zero.
I originally transferred my domain to them to sign up for their special offer eshop but was absolutely unable to get it working because their customer services didnt have a clue what to do. One call that lasted over an hour (part of my phone bill) had me passed to 4 different people, NONE of which sorted my problem. DON'T use this company, they don't care about customers and do everything they can do obstruct you moving to another web host. Oh and I am still waiting for my promised refund.
I first saw 1&1 in an old PC Magazine and promised good results, so I tried it. Not only was this an amazing decision, but the price/performance ratio is really good. It has great uptime and a really nice interface.
The support has been awful. No two reps tell me the same thing. They singlehandedly took my entire website down for 4 days without any notification to me. Costing me thousands of dollars. When I realized it was down and tried to get it back online they made me wait three days and jump through hoops, all kinds of paperwork and speaking to multiple representatives over and over again. Noone knew what was going on or how to help me. I asked to speak to supervisors MANY times and I was either put on hold for hours, hung up on, or kept waiting and they REFUSED to ever transfer me to a supervisor.
BAD BAD BAD BAD customer service!!!
YES they are cheap but only for the first year. When you try to move your domain away they will do ANYTHING they can to block the transfer.
I needed to call several times, every time for more than 30 minutes and every time I needed to wait additional 24 hours...
This company is the absolute worst, I recommend staying away from them at all costs. Sure, they offer free private domain registration...but trust me, the extra $8 or so you'll spend at another registrar is worth it to avoid the headache this company will undoubtedly cause you.
First off, I initially registered a domain with them in March 2012. I should have known to run away from them when it took about two weeks for my registration to go through. This is usually a pretty quick process with every other registrar I've used, but apparently they (at least in 2012) wait until they have a "batch" of domains to register...which, apparently, sometimes takes two weeks.
I forwarded my domain to my hosting provider, and haven't had any problems in the meantime; however, now that I need to have something done, it's problem after problem all over again. My domain is up for renewal tomorrow, so I logged into the website today to turn on auto-renewal (this is apparently the only way to renew, you can't just go into the site and pay right now...and I don't like any auto-payments on my accounts, so I disable this until it's time to renew so I can make the choice of whether to renew). However, I was unable to do that because my domain is in the process of being cancelled. I emailed 1&1 through their website and explained the problem, and their solution was to enable auto renewal without reversing the cancellation. So I called in, and the tech support guy had no idea why it was being cancelled and could not stop the cancellation himself. At this point, I want to just transfer the domain to another registrar and wash my hands of this company, but the tech tells me that's not possible until the cancellation is reversed. He'll have to send my support ticket up to administration, and I should receive a response in 24-48 hours...which is just long enough not to be able to transfer before the auto renewal (which I now have no control over) kicks in.
Heed my advice, stay away from this horrible company. Besides the horrible support and service, the control panel and billing system is also more confusing than it needs to be. If I could give zero stars for support, I would.
They have poor, slow control panel, their support is getting worse. You will hardly ever get answer for all questions in one email. Hosting securty is good
I had signed up for a 1and1 hosting account my php site was not functioning correctly. I explained my problem to a tech support representative and was told that i needed a linux shared hosting package. I set this up only to find that I could not connect to the MySQl database using Dreamweaver. This works just fine on the Windows Hosting package. Their own technical support people did not know this. I then spoke to a sale guy who appeared to be very helpful. I explained by dilemma to him and he assured me a virtual server was the way to go. I called their "Dedicated" server team only to be told that they only support hardware. Software was my problem. What a load of B******t.
I'm going to cancel my accounts - NEVER TO RETURN TO THIS COMPANY.
IT's really awesome. My friends have tried it and so have I. It's one of the best hosting so far. No downtime with best services and facilities. 24x7 online and full capable bandwidth. Latency on Servers is also nice. I have thought to start my own VPS on it due to its so stable platform. Hope this hosting becomes the best hosting in the world. I have already donated 246$ to this organisation for putting up so great a hosting. If required, would pay more :D
I have used many web-hosting providers but 1&1 is my favourite web hosting provider because they provide great up time,support and features better that anyone
I've been with 1and1 for over 7 years now and I have been using their basic home plan which costs only $6.99. and I am hosting 5 sites including 2 e-commerce sites, I think they are very good for its worth. Transferring in/out domains was a breeze for me, and setting up SQL database and email is intuitive. I can't comment on their "performance" in terms of CPU/traffic bandwidth because I'm using the share host option, but I don't see much issue over the 7 years I'm with them, would definitely recommend it to people looking for basic hosting plan or even e-commerce sites.
I bought VPS. It's crap. REALLY. For last 2 weeks or so i have uptime of 77% (!!!!!!!!!) and customer service is nonexistent. The only thing administrators do when i tell them that server is offline again is rebooting and acting like nothing happened. I worked as a sysadm for over a decade and i really don't recall such a BAD quality of service from anyone.
1&1 is actually pretty spiffy! I got great service from these fellas. They 'Rock' and are reliable to the bone. I would never use anything else. Thanks for reading - George
1and1 Domain Centre doesn't actually work in Mozilla Firefox.
1and1 responded to that fact by advising the use of Internet Explorer instead.
1&1 sucks. I had worked to create a very nice website and was going to add their e-commerce package but then I discovered that Paypal has free buttons in their management tools, so I cancelled my order with 1&1 within an hour. It took nearly a month to get my money back (they took out for an entire year) *AND* they took down my site completely! That's right, 5 more months to go that I had paid for and do you think for a minute they will answer my emails? No! 1&1 sucks balls.
Not a big fan of 1&1. I bought a year plan to get access to a host with shared SSL capabilities, which they touted as a big feature.
When I got my logins, I saw that there was no such SSL option in my control panel. Their FAQ pointed me in the direction where it should be, but there simply was no button there. I contacted support, and they replied with a pre-written standard mail directing me to the online support and that FAQ.
I decided to cancel. I was happy to see I could do that online. Turns out I couldn't; to "confirm" my cancellation, I had to call a US phone number and talk to their support. I have a bit of a hearing problem, so this was especially bothersome to me. I emailed them again to ask for an alternative route to cancel, I got a standard mail again; directing me to the online support and FAQ.
I managed to get out after a year's contract.
This is the great site which offers domain and web hosting at very convenient price.The offers are incomparable from other domain providing sites.It offers domain at 0.99$ for first year and for web hosting too.This is the great site and I always recommend this site for domain and web hosting buying.1&1 is the best site that I've ever seen.
I have been trying to transfer several domains from 1&1 to another registrar. The process should take minutes, but I've been at it for almost NINE DAYS.
First, 1&1 would not allow me to 'unlock' my own domains. I got a generic error message and two days of silence from Customer Service. When they finally did respond, they sent me a canned tutorial on how to unlock a domain. Which, of course, they would NOT allow me to do.
After four days I was finally able to get my domains unlocked. Then I started the transfer. The transfer failed. I learned that it failed because 1&1 had begun an 'internal transfer' of the domains. I still don't know what an 'internal transfer' is, who ordered it, or why it happened. This 'internal transfer' lasted for another four days, meaning my transfer order got canceled by the new registrar.
I am now in danger of losing my domains because they have expired, and I STILL cannot get 1&1 to allow the transfer out. 1&1 simply can't accept that a customer wishes to take their business somewhere else. 1&1 has made it as difficult and as painful as possible to transfer domains out that it creates a negative incentive to move a domain registration.
When I spoke to Customer Service (fourth time in eight days) they still kept using weasel words like, 'maybe', 'possibly' and 'probably' when I asked for assurances that the problems would be fixed. I told them I would give them another 24 hours, after which I would start posting my complaints. Well, here I am!
The setting up of the website is very simple , [email protected]
I have been a 1&1 customer for 10 years and in that time they have become a very large host. But if something does go wrong or if you need assistance then the support is simply appalling. Badly written and scant emails that don't address the issue. Although in the UK I was told to call a number in the US - when I questioned why they never bothered replying.
Fortunately I have now moved to a new host who know how to operate a business.
1&1 Lost all our DNS settings overnight - they said it was their bad, until we asked about compensation for lost business, when they changed their minds and blamed us for the settings change (we had not logged in for some weeks). 1&1 are truly the worst DNS provider out there - we will be changing all DNS to 123reg this week and never go near 1&1 ever again. It has cost us a fortune in lost trade on multiple sites, and this is not the first time that this has happened!!
My name is Ani Ahmetaj.
I have been a customer of a lot hosting companies for the past few years and 1and1 is one of them. I once had a problem with my account and contacted their support service. The online chat support answer was to contact them by email since the moderator within the chat support team didn't know a fix for the login problem that I had. After that I sent an email to 1amd1 support team but it took them 2 whole weeks to respond with something that can barely be called a solution. At the time of their reply I had already fixed my problem with a solution I found on a forum searching the net but the solution they send me by email was an absurd one. I often had problems with my website uptime (I monitor my websites using uptimerobot) and uptimerobot sent me at least 2 emails/day notifying me that the website has been down for 5minutes. It meant my website was down for at the very least 10 minutes a day. 2 times I couldn't reach my website for 3hours meaning another failure in their uptime. I used their services only for three months and then switched over to another hosting provider. I have to say that even some free hosting companies kept my website online with no uptime problems. I would not recommend 1and1 hosting to anyone that wants their website online all the time.
Imagine you see your email through Outlook. Imagine you are stupid and you format without saving them because these days if I post a pic on Facebook and immediately delete it after 40years the pic will surface again and ruin your political career. Now imagine that 1&1 has no way (not even if you pay thousands) to retrieve your emails from the server. Cancelled after 7 days. People can hack your bank account but your emails vanished in thin air.
Also, imagine that the customer service just reply to you with 1 line of coldness.
Imagine your website is suddenly down and your email is not working and you don't know why. So you email them and Namesco at the same time (because you are not sure of whom does what, since your web designer is on holiday) and Namesco replies within one hour. No sign of 1&1. Imagine you are negotiating a $15.000 deal with a client. And you have no email. And 1&1 can only be reached by Skype. Seriously.
They are the Ryanair of hosting services. I am back with Namesco.
Exchange 2013 user for 6 months
was running fine untill all my devices couldn't login to my account (2PCs running Outlook + iPad)
call tech support... call center was overseas and tech support was simply reading the script... close your app, open your app. reboot the PC... unplug it... hmmm... still not working? OK. let's do screen sharing... clicked around the screen for 10 min... still not working... ohhh your setting on the server is wrong. Really? who changed it, when... well we don't have records.... 2 h laters still not working...
I am switching to Office365... half the price and unlimited inbox vs. just 2gb
1&1 are terrible, i opted to use them when i started out as they seemed to tick all the right boxes, but once i had handed over the money and signed the contract it became quite clear they have zero interest in customers, they offer a pretty standard range of webstores with very limited functionality, the webstores are designed for small almost amateur users who have very few clicks per day and a small number of items for sale, if you are an actual business with even a small but regular set of visitors then do not sign up, uploading products takes an age, the back end of the webstore is difficult to navigate and slow, the email system is slow and dated. Generally i got the impression that many of the things you would likely take for granted in a webstore can be "purchased" to improve things and that seems to be the mantra with the webstore system they have, i think 1&1 invented the in app purchase idea, but by far the worst thing about 1&1 is its customer service, when ever anything goes wrong be prepared to speak to many different people who will pass you around until you get annoyed and hang up,most of whom dont use English as a first (or possibly even a second) language,its generally best to wait until the USA starts to answer the phones.
And when you want to leave 1&1 what happens then i hear you ask? well i havent used 1&1 for over two years but despite cancelling my contract two years ago i was forced by debt collectors to pay £115 to 1&1 last year, because i "failed" to notify them "in time" of my desire to cancel my contract "in the correct way", and now a year later they want another £8.43 for a service they cancelled 12 months ago along with the other £106.57 of services, despite me having emails proving they cancelled my account and all additional services and domains.Obviously this is a mistake on 1&1's side so i contacted there billing department who wouldnt deal with me unless i logged on to my account(that thing i cancelled) to prove i was the account holder??? so i asked politely if i cancelled my account how can i log in? turns out nothing is ever cancelled, just left dormant.The billing department passed me to the cancellation department who then hung up on me twice.
The matter is still unresolved, i was contacted by the complaints department today telling me to contact the cancellation department, i explained that i dont need to speak to the cancellation department as i did that 12 months ago and 24 months ago and the outstanding invoice i have proves they dont know how to do the job they are paid for which is why i was making a COMPLAINT!
AVOID 1and1 hosting! 4 Months ago i took over the role of administering the domains (36), emails and websites for a large company hosted on 1and1.
I have administrated accounts on many different webhosts for myself, friends, previous employers and freelance projects. Without checking, I've used at least 15 different webhosts over the last 8 years, some of them very obscure, but none of them have given a worse experience than 1and1, not even close!
Firstly i will comment on their webmail service. I was horrified at how slow the webmail user interface was. It freezes and throws errors consistently. Emails are often between 3 hours and a day late, i have had some disappear completely, and one of our users (an accountant) had her account totally disappear for more than 8 hours. Daily i have emails that wont send due to 1and1 mail server being unavailable, our staff complain constantly of being unable to send mail when they need to. Totally unacceptable.
All of their user interfaces are counter intuitive and are a pain to navigate. Don't attempt to use webmail on a mobile device, i alternate between calling it Flinstones and Jurassic mail. Of course for $10 per user/month you can upgrade to have a service that works on mobile devices... no thanks! From what I've heard from this company's initial IT manager, 10 years ago their service was cutting edge, now that couldn't be further from the truth.
Next webhosting... Our main website has gone down twice in 4 months without any notification. The first instance was when they changed the PHP version without warning which crashed our main production site. Their tech support were less than helpful, leaving us to diagnose the problem internally.
The second time was last week, requiring me to come into the office at midnight to troubleshoot and fix it. My team thought we had been hacked because the site was being redirected.
After I sftp in to view the logs, it took hours of manually scanning log files until i found an ip address owned by 1and1 Germany had used a backdoor planted in the root htaccess file to modify folders and files and redirect the webroot to a different directory. Why? I have no idea, They had been connecting by ssh every few minutes for hours until i changed the htaccess file to lock them out. Not even remotely acceptable (excuse the pun)
Four months of pain with 1and1... The result? We will host the email and websites ourselves and move all domains... < /venting>
For me 1&1 is have a good performance I experience for my mini shopping business online. They have 24/7 online support, and most of all fair enough.
This company is terrible. Worst hosting company I've ever used. They overcharged my account, then when I tried to contact them, after several calls and emails they finally emailed back (only once I threatened them with legal action). After sending them proof of the over charge on my account, they told me they "had no record of that transaction on their side". I've been emailing them over and over since that email and they are just ignoring me so I am forced to file a claim with Visa to get my money back.
They have the worst support I've ever had to deal with and they should be shut down.
I joined 1&1 last year with my website and have slowly been building it since. I was worried before I started because I'd read some bad reviews, but my husband had organised the website as a present.
I cannot recommend this host highly enough. They have responded quickly to all of my emails and have ensured that they fix the problem, no matter how small.
Fantastic provider - choose 1&1
I had a good initial experience with 1and1 when I purchased 4 domains. I liked the free email account that they give and the free email forwarding. All was looking good and I was actually considering transferring all of my domains at various other registrars over to 1and1. And that's when the problems began.
Within the Domain Center control panel there is an option to transfer domains into 1and1. I tried this for various domains I was looking to transfer and I kept getting an error that said something of the order "You cannot complete this operation". So, naturally, I thought "Hey, this is a great opportunity to get on the phone and see how their support is!" More problems ensued.
I got on the phone after waiting 10 minutes with someone who's English was satisfactory. After putting me on hold several times to check with a supervisor, I imagine, he finally came back on and said "Sir, the error that your are receiving is a bug in our system and there has been a support ticket to our IT team to fix it." After asking what I should do to transfer my domains, he finally suggested that I log out and go to the main page and begin the transfer process as if I were a new client. He assured me that I could enter my account details during that process and all would be well. So that's what I did. Which didn't work at all and created further trouble.
Now I had 3 new packages within my account that were generated from the transfer attempts with each one of them blank, meaning there wasn't any domain within them. So after receiving no response on a support ticket I submitted I called customer support again and this is when I decided I was with the wrong company. The support rep this time told me that she didn't know why it didn't work and she had no recommendations for me. She was completely confused and we both ended the call with no action steps to correct any problem.
I was finished with 1and1.com at this point and began to search for a better registrar. I read many, many tech blogs that extolled the support, features, and pricing of several registrars: namecheap.com, hover.com, and gandi.net kept popping up. I ended up going with Gandi.net and I'm so happy with their support, pricing, featureset, and interface. They're motto says it all: no bullshit. They've been wonderful. The only problem is now getting the domains that I have registered with 1and1.com out of there and over to Gandi, which is my latest headache with 1and1.com. I just got off the phone and was told by the agent there was nothing he could do to release my domain name in question, despite him seeing that I had requested the transfer properly with the respective authorization code and everything. He said that I just needed to wait for 2 more days to see if it happens.
If you're looking for a domain registrar or company that has great support, an easy to use interface, a functional featureset, and an overall satisfactory domain management experience---Avoid 1and1.com at all costs. It appears they've diverted much needed product & customer service investments into Super Bowl commercials and other marketing efforts. I'll never try them again.
Went with 1&1 because they were cheap. Thought that represented good value for money. Boy is that a false economy.
If something goes wrong - and it will - you are trapped in an issue resolution system that is completely and fundamentally broken. Customer service who will sarcastically snide at you and be completely unsympathetic that you might be upset that one month later your issue is no closer to resolution than it was then.
They will happily provide you with yet another reference number for the service call though.
Trapped in a nightmare. Don't fall for the cheap price. Avoid these turkeys at all possible costs!!
1&1 Are Great, I used your service for leveraging a blog promotion and liked the support they provided and the stability of its host, even in its economic plan had no problems with my site.
Now I use it as a domain registrar because it offers more affordable than other registrars domains.
The uptime is slow, the customer service is extreme for the simplest of questions and the e-commerce features are not user-friendly. Steer clear of 1&1.
Very poor customer service and billing department. After I had cancelled my contract (and they confirmed this) they tried to debit funds from my account 3 times. When I then contacted customer service they just kept repeating themselves and stating that I would not be charged. Very annoying and caused a lot of hassle. Overall a very poor company with terrible customer service. DO NOT USE 1and1.
This site for hosting was .99 cents when I got my domain. I then added hosting and felt the value could have been better. I was limited in the number of websites I could host under my plan and it was still over $7 per month plus my annual domain renewal. Support is so so. I've had good reps and bad. Some go out of their way to help others read out of a book and offer little real troubleshooting. I found other hosting sites to offer more services for less. Transferring out of 1and1 took time and patience with the help of reps and did not seem seemless at all. It took days and I know it could take less somewhere else. I suggest looking into many hosting sites and places to buy domains before committing. There are better ones out there than 1 and 1 with more benefits for the same or less prices.
1&1 is the worst company I have ever dealt with! There tech department is in the Philippians and they cannot resolve issues and they do not have any authority to fix any issues on top of that. 1&1 does not have a customer service department that you can call, the management team does not take phone calls and NO ONE at 1&1 will give out phone numbers to any management what so ever. The only way that I got to a customer complaint department was to search for 1&1 complaints on the internet and found that they had over 1100 Better Business Complaints out there with a lot of them unresolved and now after my experiences I See WHY! Stay away from 1&1 Internet services....there is absolutely NO CUSTOMER SERVICE and they do not care AT ALL ABOUT THERE CUSTOMERS!
We were loosing emails adn only found out by accident. The eamils did not bounce back to our customers that were sending them so they did not know that we did not get quote requests. 1 and 1 support was awefull. DO NOT USE 1&1
Stay away !
I woke up this morning to see that all my subdomains DNS configuration was reset during the night. Just like this. Is there anything more to say ? I'll clean up the mess, and MOVE.
I've been with them for about 10 years and it's just one hassle after another. I've been moving sites and domains to other hosts and will hopefully be done with them soon. Forget about their shared plans. The mainstream backend languages/protocols are mostly absent and the php memory limit of 90 won't run most of the 'modern' cms packages. If you have any problems, their documentation is minimal and several years out of relevance and your first three emails to customer service about any issue or question will all receive form replies that have nothing whatsoever to do with your question. They're fine for simple sites, but if you want to build a full cms or use any of the emerging technologies, you absolutely won't be able to do it... and since they lock you out of the background and php.ini, you won't be able to modernize the server yourself.
These guys are the worst hosting company on the planet. I have been unable to login to my wordpress site because of their server issues for the last 4 days. I am losing $ in business and missing key deadlines on projects. On top of that I just upgraded to their unlimited plan to make sure I get the best hosting they offer. I am moving my domains away from this company as soon as I get a chance. I will never recommend anyone wastes time with this horrible company.
From the start I have been looking for a web host that gave great value for their prices but yet had great up time and a stable platform. This was when I found out about 1&1. After combing through pages of reviews and understanding their pricing I decided to give them a chance and up to now I can't say I regret it.
Their pricing for one is fantastic, you can also get a free domain with some packages which is a big advantage. I had a couple of problems setting up my site however their tech support team were straight on the ball and got me up and running in a friendly manner in little time. Their control panel is very easy to navigate through and nothing is too technical.
There was a small bit of downtime at one point, however within an hour the services were restored and an apology was made. I would highly recommend 1&1 to all customers as they provide a wide range of services to suit all needs. I know a couple of friends who will definitely be switching over to them soon. I know myself, I will also continue to use them as a host for the future.
i have been with 1&1 from last 2 years.my earlier webhost provider was a money beggar they always ask to pay for rubbish new plans they creates penalty by their own.I am very happy to be with 1&1 hosting. thank you
1&1 Hosting are a reliable and cheap hosting provider. They provide great support very quickly and also host a very comprehensive FAQ.
The control panel, while not standard, is very easy to operate. Almost no technical skills are required to set up a beautiful website, through the built-in site builder or 1&1 Click-and-Builds.
They also provide tools for more tech-savvy users, such as SSH access and PHP configuration.
They also provide easy access for paid extras, including an easy to install CloudFlare CDN service, an SSL certificate manager and SEO spotlighting.
I would recommend 1&1 for bloggers and people with low to medium tech skills.
Cheap (My package is just 2$/month!)
Domain registration included
Easy to use control panel
2GB Access of cloud storage for each mail user
Great webmail interface
Don't use standard utilities (Fantastico, cPanel) although the included utilities are great
Automatically generated FTP username, SSH username and database usernames
Old version of phpMyAdmin
No database access through external programs
Stay Away. I had several domains registered with this company and they caused me serious problems. On their own initiative they split each one into a separate account with a different username and a different password for each and made it impossible for me to manage. As a result I was unable to cancel some domain names I no longer wanted. Of course they did me the "courtesy" of automatically renewing AND BILLING all of my 30 accounts. I ended up just changing my credit card number and transferring the domains I wanted to keep to another provider (Namecheap) which I'm very happy with. They even tried to ruin my credit but good thing for me they are incapable idiots.
Registering and renewing websites should be as easy as 1-2-3. Not with 1&1.
I've worked as an internet provider for over 2 years. They this outfit are by far the worst online provider I've known.
Their service, website and billing process are all sub-par. Save yourself the time, stress and expense and opt for another service. I recommend NameCheap.
I have been using their hosting service for about 6 years. I have never been disappointed with any part of their service. I think it helps if you have at least an average technical understanding. Their support service is the best I have been involved with for any type of computer related software, hardware or service. I only use their service for personal use and hosting a website for a local community organization as well as online file access for other community groups who don't have their own website or hosting service. I used their website builder for the website just for convenience and it isn't too bad for simple to average websites. I have never purchased any additional or upgraded features or services and have not needed any. FTP works very well. Never been down. No lost files. I have never received any type of advertising or spam due to the service. I was expecting much more advertising spam due to using the service. I have email addresses based upon several of my hosted domain names. I do not use any of their desktop or other offered interfaces into my computer. I only use Mozilla Thunderbird for all my email accounts. I pay $6.99 a month and only use a small part of all features available with the package.
The monthly report of web analytics is nicely formatted and useful. Communication has been satisfactory and they have what I think is a good security for attacks on websites. I just had one via my 1&1 FTP account. It was resolved easily.
One area the service seems to be weak on is the common problem of telling you do to do a procedure but the steps and menus don't match what is in front of you on the computer. (Reference usage of FileZilla ftp with 1and1.com. Using Chrome as your browser and using their website builder, etc.) I would recommend their service to anyone needing a reliable hosting service who has at least an average technical understanding of software and what is required to interface with a hosting service.
1and1 are absolutely appauling. I have been using them for over 12 years, and I still despair by how we are treated. We now pay £29.99 per month, and have done since March 2013 for an SEO service, and we still do not appear on ANY search engine- anywhere! They keep on saying this is because we do not use social media, something which we have no interest in taking part. Everytime we try to cancel any part of our contract, it seems to take months. In the meantime they keep on taking money. We are unable to cancel the DD mandate, as we really need to keep our emails, without which our business would collapse. The only thing they do right is the up time on the emails etc, even though their webmail server only holds emails for a week or so (despite settings showing otherwise). You can never get to speak to anyone, every email seems to be a standard cut and paste reply stating how good they are, until you really complain, then you get some sort of human reply, which still comes to nothing. Don't get frustrated with these peoples like we have done by staying loyal - find someone else!
I looked at some of other reviews on here, and their pretty negative... I guess I just had a better experience. I had a domain which I forgot to cancel (stupid, I know). A year later I got an invoice saying I had to pay for it. Called the same day the payment was due, they canceled it and I didn't have to pay, no questions asked. However, it is true that they annoy you a lot (through email, phone) with offers they make you pay more money. Overall though, customer support was amazing in my opinion.
STAY AWAY!!! They cancelled a domain without making any attempts at contacting our company.. Then they told us we can't get the domain back! we called the day it expired!! Then they said we can get it back for a fee and it would take 7 days!! Godaddy or other competitors would have called, but there reasons for not calling was that "they don't have an outbound call center!!""" STAY AWAY!!
1&1 SUCKS big time.
Recently had a credti card cancelled by the company at their descretion due to a third party fraudulent act, absolutely no fault of mine. The idiots at 1and 1, instead of calling or EMAILING me to let me know the ctredit card information had changed, LOCKED the account. An email SUPPLIER, that couldn't email to advise there was a problem with the account!!!!
Disgusting not the word, called them on same, they left me hanging on the phone, uggh. So mad. What a way to treat people, shows there arrogance to say the least. Go some place else, get your service.
If you have your own name server, it takes two days to set up a new .com domain. First you have to buy the domain, but they won't let you set your name servers in this process. You have to wait for the domain to populate. They do not send you a notification. You just have to keep checking. For .com domains, I've had to wait until the next day. Then you can set your name servers, and this can take another day.
When a domain is transferred away from them, they do not stop billing you for it. You have to log in to a separate account to cancel things. Looking at the list of domains for which they bill you, there is no way to tell if you really have the domain or if they are just billing you for it. I've had a few clients say they wanted to transfer, but then didn't do it. This creates major confusion if you are buying your domains from 1and1.com
On three separate occasions, 1and1.com has added expensive Microsoft Exchange Servers to my account that I did not order - absolutely no way. On two occasions, they did this to my larger account with several domains in it. I called, and they fixed it no problem. On one occasion, they did this to a left-over account I had with them that only had one domain in it. When they thought I was a one domain customer, they gave me a major run around and would not give all my money back. They kept saying that I did not owe the money and that they would give the money back, but they never could actually make it happen. I have it in writing that they said I did not owe the money and that I should get it back. After 60 days of negotiating with them, I went through my credit card to get my money back. When I did this, 1and1.com literally took the domain name hostage. They shut down the traffic and refused to let me transfer it. They would not give the domain name back until I paid them for the exchange server that I did not order plus a $20 fine for having the audacity to protect myself through my credit card. I called them and got the woman who agreed to refund my credit card on the phone, and she said there was absolutely nothing anyone could do until I paid them all the money I didn't owe them plus the fine. No apologies.
I have been a user of 1&1 internet hosting and domain services for a long time and have found the experience to be excellent. I can seamlessly upload changes to my site and also the site manager is a great tool for my business. The best part about the 1&1 service is the customer support. Whenever I need help with adding a feature to my site they get me up and running within 15 minutes. They guarantee my site will never be down and they have lived up to this promise. Another great thing is that I didn't need any background in programming or web design to get my site up. I will definitely be a customer of 1&1 for a quite some time in the future and recommend it to anyone looking to start making their own website.
I have had a number of unfortunate experiences with 1and1 - after complaining about being 'sold' a website service without being consulted and when I already had a website we were deprived of our website hosting for 4 days due to an unexplained 'technical error'.
When looking to gain extra storage we were sold an extra service that needed to have outlooked configured but this resulted losing the use of outlook and still not being able to access the larger storage.
The front line technical support are desperately polite and follow the manuals very effectively but this seemingly doesn't work and so one spends many hours repeating the same procedures
1) they are prohibited from making outbound calls so one never speaks to the same person and means that every call is a groundhog repetition of the previous call
2) there are no escalation procedures so one never gets beyond front line support
3) there are no managers ever available and they never call back
4) there appears to be no open cases that need to be followed up - as soon as the phone goes down all is forgotten
5) this situation has been going on for months
6) there appears to be no SLA's in place to guarantee satisfaction on a timely or indeed any other basis
7) I can think of no reason to recommend this service to anyone other than the Philippino staff, even if ineffective, are extremely patient and polite
I am fuming! I have just had the phone put down on me (not for the first time) by one of 1&1's customer support representatives. I did not swear or use abusive language - the company obviously holds its customers in very poor regard and the way it treats its paying clientele is absolutely appalling. Less than two months ago I purchased their middle hosting package. I noticed a feature in my control panel (their mobile website builder) and tried to use it - 1&1 tried to charge me, so I pulled back. I checked their main website to see what features were included in my package and this feature was marked as being inclusive and available - hence my call to their customer support department. I was told that although my package is exactly the same package, I was excluded and had to pay because I purchased mine 4 weeks too early. I called that 'pathetic' and asked to speak to her line manager. The phone promptly went dead. This is the latest in a long line of bad experiences with their customer support department and every time their response to valid questions leads me to the conclusion that they do not value their customer base - losing all interest the second they have you under contract. This is why you have to spend millions of dollars on advertising 1&1 !!!! ... to replace disgruntled customers and repair your bad reputation. Luckily enough - I haven't replied to their latest questionnaire yet ( I'm about to fill it out now) - am wandering though if they'll take a blind bit of notice.... suspect not!
we have been experiencing dozens of email bounce backs for the last few weeks. Forwarded them to [email protected]
I used this service for many years. However when I no longer needed premium services they became a company who made me jump through hoops to move down the food chain.
I dumped them when it became clear they have predatory practices and have policies in place with make it very difficult to cancel any services..
Stay away from this company and you will have a much happier experience.
Not good, because the service is sloppy. Customer support does not help when needed, and they cannot answers the most questions and I have to spend hours trying to research it myself.
I have been with these guys for nearly 10 years. I have always run my OWN copies of software and NEVER had an issue with the stability/uptime. Their prices are good and equal to the value, if not better. 24hr support can't be beat, especially if you are outside of North America/Europe. Server space has never been an issue, I've easily managed 10+ sites on even the most basic package.
Understand that the people you first talk to are limited in what they know/understand about technology in general. This applies to any big tech company as well (i.e. Dell, IBM...). It is the nature of the business to hire new people because it's cheaper. Once you realize this and keep pushing, you will eventually get to more knowledgeable people but it is pretty rare that you need to go this far.
The only time I had an issue was with their supplied apps. Even their supplied 3rd party apps(i.e. WordPress). Better to just install it yourself and run it like it's supposed to be run. Again, this is not surprising, 'if it ain't broke, don't fix it' despite them trying to help out non-technical customers but when WordPress has a '5 minute' install walkthrough, having a managed app control panel to do the install for you can only complicate things.
Overall, I see me staying here for quite awhile.
HORRIBLE. No attention to deadlines, customer service or anything. People double talk you, promise things that do not happen, and they leave you with the bill. When after repeated negative interactions with 1&1 since set up, staff became snotty and nasty when frustrations were being expressed about their overall lack of delivery on promises and general customer service issues.
Areas the above problems spanned- uptime of website and domain transfer, help available for creating website, knowledge on behalf of most staff about anything, lying about commitments to "contracts"- a word that NEVER arose until attempts to shut down domain and site. No online visibility as promised.
The only somewhat positive is that it is easy to edit. Though, features promised did not do what was told they would.
NEVER AGAIN. will support every effort in shutting this business down.
I own a local computer shop but I didnt have a website, I saw 1&1 adverts on TV and went on their website. They were very helpful and friendly, they helped me set up my complete website and also explained to me how to manage my website for future.
You dont need to know anything about creating a website, you just need to know what you want your website to look like and just use the tools provided by the company to make it within minutes. I have recommended 1&1 to a lot of my business associates who are looking to make a website for their business.
Avoid this company like the plague - I signed up with them 5 years ago - back then they were a GOOD company that provided a decent service. Now they're probably the worst I've ever dealt with. They took my website down twice in as many months for non-payment even though I (1) Had a direct debit in place (2) had sufficient funds. They didn't take their payment, and are now threatening to sell to debt collection agency
Despite me since trying to call up to pay by card or arrange another payment method they now say there are no alternatives and none of the monkeys I speak to by phone say they can take payment. WHAT KIND OF A COMPANY IS THIS?
IT takes two weeks for their billing department to reply by email, and their phonelines are rarely ever open. I have since taken to tweeting them and facebooking them to get their attention, but it seems they are run by a whole bunch of monkeys
> Do not use the Basic plan if you need a staging environment!
> Customer support very unresponsive (when site came down, it was over 24 hours before we heard anything)
> We had problems with the 'install Wordpress with 1 click' utility and it took us 2 days before technical support was able to sort it out.
I have never seen such a disaster trying to set up a website than 1 & 1. My husband, a professional programmer, should have been able to do it one, two, three. Instead he spends hours on the phone with support trying to work out kinks. Here are two examples:
we indent a paragraph and we save it. It doesn't save the indent. Second, we try to center something on the page, the curser disappears. This is just two of many, many, many, things wrong with this program.
If I'd known how bad this program was, it would have been last on my list. I've already ordered business cards with my domain.
Enough insanity! I'm out of here.
I was concerned about uptime before buying their hosting package but after buying i can tell that 1&1 hosting has a best uptime like 99.99%, but their features are best not bestest. They host a website at reasonable price. Their customer support is just awesome. Overall this service rocks.
they are terrible.
the web builder sucks,
they over charge
they constantly call to sell you product.
difficult to use
wont let me link to my other website
We are an organisition that is run by committe therefore there is no long term site owner.
I have tried to change the owner to a current incumbent on the committee.
To do this I was asked to send id for the outgoing & incoming owner.
I sent copies of driving licences for both, along with a signed document that 1&1
had e-mailed to me. This was what they had asked me to do. They then refused to accept this evidence of change of owner. that was 3 years ago and I am still fighting over it.
The control panel login then stopped recognising the password. this has been inplace for 5 years.
When I reported the problem with the password and that I was unable to gain access to the control panel they told me that it was because I was sending e-mails that were not from the primary user e-mail adress. To solve this problem they told me to access the control panel & change the e-mail address. I have this in writing. you could not possibly make this up. The correspondence that I recieved also said that they had sent confirmation of our exchanges to the owner of the primary address. Nobody in our organisation had receipt of this copy. Nobody at our end knows what the primary address is & they wont tell us.Our website is now a year out of date. To add salt to the wounds we have recently received notice of a price increase.
Worst customer service ive ever received.
Charity website has been down for 2 years....
2 years they have been unable to give me access to the account. or transfer the account to the charity themselves.
Easier just to lose and rebuy the domain somewhere else.
Avoid at all costs.
1&1 service is terrible. There advertising is misleading on how simple it is to create a web presence. After several calls and attempts online, giving up on their service has been the only reasonable answer. I found a competitor of theirs and things are 100% better. Here's the problem: I could not get 1&1 to stop billing my credit card. My attempts to have them stop were ignored. So I have never been able to get there products to work, but they keep taking my money. Finally my credit card expired. They then threatened to send me to collection for the continuing monthly charges. Aaargh! My experience with this company is pathetic. Any web company has analytics and can easily know that I have NEVER been able to use their service. Yet they are content to keep taking money from me. Such nice people.
There is no way you can cancel the service. I have ordered domains from 1&1. One day, the guy called me during lunch time. He said I can have 30-day free try on the new service, which provide a full function tool to design my website. I said I don't need it now. He said there is nothing to lose because I can cancel at any time. So, I say yes, let me try it.
After one month, I realized that I didn't have time to try their new tool. So, I called to cancel. They told me that I was in a one-year contract. I have no way to cancel it. I insisted. The representative said he will investigate the case.
The next month, I found the $19.99 charge. I called again. They said it will be investigated or reported to the quality team. However, the charge never stop. In consecutive several months, I called them at the beginning of every month. They always have something to say, but never take actions.
I asked their company's address. The representatives refused to tell me. i said I will record such an outraged answer, They handed up.
For their domain name, they don't allow you to pay for a few years. They will renew right before it expires, which is very scary. I just wonder if something wrong with my credit card payment, the domain name will get lost. I know why now - this way they can raise the price easily after you sign up.
To start off, I don't the average user would ever purchase from their host. Especially when you first get on to the site it's not very user friendly at all... I thought the $1.99 web hosting was a great steal; but after all it wasn't... Their customer service was absolutely terrible, didn't help me at all for updating my nameservers. Also anytime I tried to work on my site with the site builder it would always crash.
Its simple really, 1&1 sucks in the worst possible way. To give them their due, the actual provision is fine, and, if you have no issues then its a cheap effective service. However, the nightmare that is support for 1&1 is beyond a joke. When we had issues with 1&1 it took them over a week of me calling and emailing to get it escalated to an idiot who then sent me a generic email that told me how to do something that I couldnt - the whole issue was that we couldn't access the control panel, and they simply sent me an email showing where to find it.
We are now in the process of moving ALL of our domains and web sites to other companies.
The uptime, features etc of 1&1 is good, but the measure of any service is the support when things go bad, and with 1&1 is really is dire. The support staff are difficult to get hold off (Got cut off in que's, phone going dead, being transferred and cut off, promised call backs etc), when you do get to them they appear to be reading from scripts and generally it is just amazing how unprofessional they are.
Have yet to speak with anyone at 1&1 who has given me the tiniest inkling that they could resolve my issues, many were 'sympathetic', but in the end all they could do was escalate to someone I then couldnt talk to direct.
For a home or non-important website, great value. For anything remotely important, dont touch with a bargepole.
I signed up for a $19.99 monthly plan with 1&1 with a "money back guarantee." I didn't really like any of their layouts available for $19.99 a month because they looked old fashion/cheap and I wasn't offered a lot of freedom with customization. 1&1 also decided it would be a good idea to call me every morning at 9 AM for several straight days without leaving a voice mail as to why they're calling. However, the layouts and the random calls aren't my issue with them.
I called within a week of purchasing the money back guarantee plan to cancel. The rude representative cancelled my plan, said bye, and hung up abruptly. Okay, again, no big deal. About 3 weeks later, I check my Paypal account to see that they charged me $19.99 for a second month.
I immediately dispute the charge and Paypal reverses the charge and cancels my billing agreement with 1&1. The billing agreement should have already been cancelled already but okay, at least I'm done with them for good. Or so I thought. I soon begin receiving emails about how I owe 1&1 $19.99 for the charge that I reversed. I ignore the email thinking it may be some sort of error considering the fact that they already made an error in billing me and maybe that they've made an error again. I soon receive another email stating that I owe 1&1 $19.99. I call in at around 9:45 AM and after a five minute wait, the phone is answered by someone with a strong Indian accent. After about 10 minutes of trying to understand what the representative was saying, I understood this: that because I used Paypal to dispute their essentially fraudulent charge, that for some reason, Paypal charged them an extra $19.99 and sent it over to me. I didn't really understand how that made sense so I forgot about it and went on with my day.
Several weeks later, I receive a very threatening and aggressive email stating that my domain name (that I cancelled a week after creating it) has accumulated a balance and if I don't pay within 7 days that I will be charged an $18.95 late fee and that my balance along with the late fee will be handed over to collections.
This sort of customer service is absolutely disgusting. Not only was I charged wrongly without any sort of apology or compensation, but now I am being threatened and charged? Even if 1&1 wrongly sent me an extra $19.99, which I don't see how that could have happened without a human error on that part, they are threatening ME with a 94% late fee and a referral to collections.
This company has been a nightmare to deal with, and for what, their product wasn't even that great. I will never purchase anything from 1&1 again and I will make sure none of my friends or family associate themselves with this sub-par company.
My credit card expired in May this year and my automatic payment didn't go through. I never received the first notice by mail, did the second one but misplaced it and forgot about the whole thing.
Definitely MY mistake.
However, 1and1 did not treat my business as a business partner but as a dead beat dad; they sicked a collection agency on my business. They are collecting $18.95.
Although they were able to reach me by phone to pressure me to buy a 9 mile radius advertising campaign I didn't want, somehow they couldn't find my phone number and call me about this!
Or email me.
Very disappointing, and yes, we took notice and will act accordingly.
Purchased a .info domain whilst it was on offer, can't argue at the 99p for a year price tag, but the control panel and service is utterly shocking.
Asked support to help me configured glue records for the nameservers, they just gave me a link to create the ns/ns2 records as subdomains.
Will be paying a little more for any future domains and avoiding these cowboys.
My 5 domains went down today apparently due to credit card verification problem. I fixed this on-line by providing again the same credit card security code and expected my email account to be restored in a timely fashion. I was assured that my domains will be unlocked in 4 hours. Max. After 8 hours and 5 phone calls including one to the supervisor my 5 companies which depend on the exchange of emaisl with our clients I am still waiting for restoring of my services.And yes, I can only say "1&1 sucks" and its the high time to move our services somewhere else. Kris
1&1 are the worst people I have come across for hosting support. I wanted to know PHP memory limit and they transferred me across to various dept to get a right reply. When I asked him about PHP limit features in other products, one of them told me about RAM memory and their technical team was not sure. It almost took them 30 mins over the phone to figure this out. On top of this when I upgraded the hosting plan, they initially told me it should take 24 hours and its now 2 days the plan is not upgraded. Its worst customer experience. Had lot of downtime on the website as well.
1&1 really rocks it is one of the best hosting's i have got till now. 1&1 offers affordable hostings. 1&1 servers are really good that they give almost 100% uptime. And even there support they are really good at solving problems. Even they offer free domain thats so cool so I think 1&1 rocks. Where as if you go for security (DDOS) there servers aren't that capable to give protection against 100+ GBPS attacks but still good because it is not there work you may go for cloudflare or cloudfront if you want DDOS protection. 1&1 offers softaculous which makes script installation easier one click to choose > config your script > click finish and let the server do its work. It pretty good. So as a customer 1&1 rocks :) .
I usually find good registration prices on 1&1 but came across a 50 cent registration elsewhere. Tried to transfer the domain to 1&1 but didn't know there was a 60 day wait before you could transfer. Support was very knowledgeable and helped me cancel the transfer and also helped me set up email hosting through them (their email hosting package was on sale and a better deal than the registrars site). I've always had great experiences with their products and support
I am running different forums and websites for past 12 years now, and during this period I come across different hosting company. In the process I had several good as well as bad experiences. But when it comes to bad experiences I must say 1and1 become the worst among all I every come across.
To give an example how bad a company 1and1 hosting is, they just don't cancel despite my written request, and instead of acting on request back in June they just sent another message which for some clever reason never get in my inbox but trash, where they suggested that I need to call them for "SECURITY" reasons.
After months I discovered they are still charging me and didn't cancelled my account, and when I again requested, they sent me a URL to go to and submit my cancellation request for "SECURITY" reasons.
Before that email from 1and1 I had submitted my request both through my admin panel as well as via email.
When I tried link provided by them, the URL they provided me to submit Cancellation request for "SECURITY" reasons, doesn't even exist.
I sent another email to 1and1 and them finally sent me another link, no shame they had no courtesy they had to say a word of sorry for all the hassle they were causing and giving incorrect URL.
When I tried new link, it worked (Finally) I submitted another Cancellation request, but at the end of that page, I get another message, that I need to Call 1and1 to confirm my cancellation for "SECURITY" reasons.
When I called 1and1 they asked me for some pin number which one need to create in admin panel. What a silly security it is, I ended up creating a pin number in very same admin panel, which i first used to submit my very first cancellation request. which 1and1 declined by labeling it "security" reason. I think 1and1 security reason is equal to make more money out of customer pocket.
After all that cancellation issues with 1and1, i was told at the end of the call that I will be charged for yet another 6 months, and I should expect 1and1 to send me invoices and I am legally bound to pay this company now I hate, for nothing.. because thats how they work, milk their customers.
NEVER EVERY USE 1and1, my experience, ONE Of WORST hosting company I EVER come across in 10 YEARS... !!
1&1 SUCKS ---- and Sucks BIG TIME... !!!
They are one of the cheapest registrars of many top-level-domains. Also they provide good web hosting services but their support was not satisfactory enough. Their servers also sometimes don't reply creating problems in registering any domains. Their customers need minimum technical expertise as all of their work is mostly automated. This host is suitable for only those customers who don't hesitate to spend money for their needs and if my friend wants to start a site and don't hessitate in spending much i will surely recommend him 1&1
Worst company in the world to deal with. salesman lied about product and what it coudl really do. i cancelled as soon as i found out. they didn't refund my money for a while so i file dispute with paypal because i was not going to get screwed by these jokers. now they say i owe them for that first month and will onyl take a credit card or they are going to send me to collections. They diserver no stars. worst company i have ever dealt with. customer service is terrible no body knows anything. they tell you it has been resolved only to get another phone call or email saying you are getting turned over to collections.
BUYER BEWARE YOU HAVE BEEN WARNED
I'm sorry to give a semi-negative feedback for 1&1 but i must admit that it could be better assuming their ads and positive review on every site and magazine.
I know that 100% uptime is impossible but the last month I have experienced 3 downtime and their support is not as reactive as it would be. If my site is an ecommerce i probably lost money.
So I have tried several times to cancel and can't reach a person, the recording says to do this online. (I did cancel the day after we signed up during the trial, but apparently it didn't take.) I go online, but get error messages. I get collection letters and call, and are told to contact the company directly, etc...
I have spoken to exactly ONE person who has ever done what he said he would do.
NCO Financial is associated with this company so screams shady.
I went to sign up for their $5 a month basic hosting plan and when I selected paypal (I figured that would be the best method considering I've heard uptime is good just their billing sucks) as my payment the site wanted me to give them permission to charge my paypal up to $200 if they felt the need too, this made 0 sense to me and I figured maybe some glitch happened and the numbers are wrong. I called their support and they told me this was correct and could not give me any reason as to why they needed permission to charge me up to $200 per month 40x what the hosting cost was other than if theres data overage. I asked if there was any way to limit that by giving a error screen like every other hosting in the world does they told me no. Considering all the other billing complaints I've read I wasnt agreeing to that.
not the greatest company. I try to limit myself to only manage the domains with them. And the still mess it up. The just installed a new control panel that makes the 1and1 page even slower. The forgot to add glue domain to it, private name server settings, so I have to wait for them to do it. Already 2 days past and nothing happen: Got one email from them but not fixed yet:
Support: The option is not available on the new panel (Domain Center) however we can escalate the case to the proper department to manually point to the correct settings.
How can a host company sell hosting if their own page is slow? I would defenitly not recommend this to my friend.. I would be scared to use any kind of other services with them...
I wish I had known the 99 cent domain hook was an invitation for 1&1 to constantly bug me about using their other bottom of the pack services.
5 Minutes after I bought the 99 cent domain I got a call from some kid selling their Page Builder. I'm a web designer and always looking for new tools to speed things up. I didn't think it would be useful but after about 5 minutes of arguing I gave in and took the trial.
After 5 minutes of looking at the Builder I sent an email canceling the service with my comments. I looked at what they were doing and the pages created looked amateurish and outdated. Totally unprofessional and not something I would ever use for any kind of project.
My request to cancel was not responded to and I got busy and didn't think any more of it. They sent me a bill for around $75 3 months later and it all started. They have been harassing me to pay a bill for a service that I immediately cancelled on ever since.
I contacted support and they pointed me to a ridiculously complex cancellation procedure which I completed. This didn't accomplish anything so after several emails and phone calls I finally gave up.
I still get a collection letter every once in a while. The whole thing is designed to corner you and pressure you into buying their other crappy offers. You don't need to look around much online to confirm what I am saying. There are complaints numbering in the 1000's.
This is a very hard way to save 10 bucks. Avoid the cheap domain offers and go to a professional domain registrar that doesn't do bait and switch.
Always check online reviews before making a purchase. If I had thought of checking their Facebook page it would have saved me a lot of time and therefore money.
I would not recommend this company to anyone for any reason. Avoid like the Plague.
NONE of their staff except first-line support is available via telephone. I work in the manged IT services industry and if we tell our customers that our second/third-line/consultant staff is not available via telephone after our platform is causing them a complete online-outage on several domains, they will immediately take business elsewhere.
Their nameservers have for 5 days refused to return authoritative requests for my domains before i took matters into my own hands and moved DNS to another vendor. Only after then (and this is after endless calls to them and their 1st line guys agreeing that it's their systems having issues but also relaying that they can only email their escallations teams, and I can't have the address, and those teams don't have phone lines) I received a follow-up from their "transfers-team"/"escallations team", who then prudently let me know they can't do anything about it since my service is officially not with them anymore.
An apology for taking out my online presence for 5 days? 1&1 in this case does not compute... in their view the answer is not 2!
They are un-communicative, bureucratic, unsympathetic, and I have several contracts with them making up over £700 per year so they will be losing that imminently to whomever actually has a human being in my country (the UK) capable of resolving issues in less than 48-hours, or in this case, without me taking matters into my own hands.
The billing system and billing, and complaints processes at 1&1 have resulted in repeated "over billing" and large amounts of wasted time to correct. The company instituted a "complaints@" email system and removed the human interface despite seeming to have problematic processes that result in repeated over billing. After five years and several box upgrades/migrations (currently dynamic cloud) the degree to which 1&1's processes and systems fail us repeatedly now are systematic.
First, I'm a 10+ year GoDaddy user, but I purchased a domain off 1&1 a year ago to use for a website experiment. I got the domain at a cheap promo price, which is why I decided to try 1&1's service. I decided not to renew the domain, not because I wasn't pleased with the registrar at the time, but because I didn't want to pursue the website any longer.
Well, today, I received a letter from NCOFinacial on behalf of 1&1 over a $10.99 renewal fee on a domain I DID NOT wish to renew. On top of that, I got another fee of $18.95 because it was sent to collections, and I was charged an ADDITIONAL $12.95 fee for PAYING the collection off with my credit card.
I may have been one to try 1&1's service in the future, but after being turned into collections over a domain I didn't want to keep - I wanted it to EXPIRE - I will NEVER EVER use their service again, or any service OTHER than GoDaddy for that matter. And I will NEVER refer anyone to 1&1.
I have let old domains expire on GoDaddy in the past with no issues, no collections. If I didn't want to keep it, I wasn't obligated to do so!
Do NOT use 1and1, they have a nice homepage to attract people but they don't tell you about the hidden charges. I stopped using the host over 6 months ago and they recently charged me £40, I told them I remember cancelling the service and they threatened to go to collections even though I stopped using the host over 6 months ago. So just DON'T EVER, EVER use them.
This is one of the worst email service that I am seen. I never seen anything bad than this. When you try to open the webmail using any of the links like email.1and1.com or webmail.1and1.com, the session automatically expires. You can observe this behaviour number of times in various situations. Sometimes, this can happen after you compose an email and trying to click on send, sometimes as soon as you enter a login password...
Similarly, the navigation for some features it is providing is not that correct. If you are looking for changing a password, ideally, it should be located in the Extras settings. But, with this 1and1, it is under extras...and that too you can see it only once you wait for about a minute or so...
I definitely wouldnt recommend this to any of my friends...If you see the same things in Chrome browser, I dont have any word which is worser than worst...:)
tech support so inept they don't understand their own page views or instructions. Tech support unable to speak or understand the most simple of English phrases. I would not recommend this company on the basis of their horrid tech support - one of the most important services a web company offers.
Dont go near them..They hook you and never let you go and even loyal customers just get the royal run around when trying to get solutions..You will regret it
1&1 rocks, i used this for my mom website for her online store. Since i already made a site i just need the domain for me to park. This was very fast and instant. Once my mom paid for it. I just go to the setting and park the domain. It went live immediately,
1&1 is actually good web hosting site that provides lots of services online. It has lots of other features like, domain parking, web hosting, domain registration. It is full with features that can be anytime used. The feature I like the most is, it provides services 'round the clock'. So one does not need to waste much time to wait for uptime and downtime. 1&1's services are known internationally and known for it's quality. It also offers some other services and in this field it has been for about many years. So one may go through any site to conform it's quality.
I tried to cancel as I had no use for the site. Unfortunately, I was outside the money-back offer and they told me I had to stay with them for 12 months - even though I didn't need the site. I decided not to pay and the site was taken down by them and I started getting letters from a debt recovery outfit, with their costs the monthly payment nearly doubled. So I'm paying double for a service they are not even providing as they have taken my site down.
I'd stay well clear of these people, not worth they pain and there are better products out there who treat their customers as human beings.
1&1 Internet is the worst web host and domain registrar ever! They basically use the "$0.99/year domain" tactic to trick people into signing up for their terrible service. Their customer support is very bad and the service sucks.
When I first signed up and ordered my domain with 1&1 it toke them about three days to completely register the domain and that was after I called the support team three times. I found this very unprofessional, specifically because other companies usually register domains within a few hours of the order.
Because of the bad customer service and low quality service that I kept getting, I decided to transfer to NameCheap. I was told that it could take up to five days for 1&1 to release my domain. However, after four days they still did not release my domain!
I tried log into my account in order to view the domain status. To my surprise, 1&1 locked my account! I got mad and called them. After waiting for 20 minutes, I was connected to an agent. The agent told me that a "hard lock" was on my account and that the depart that unlocks accounts was closed. I ask why my account was closed and he said "it was only and error"! That got me mad. I told him that I would report them to ICANN and the BBB if they did not release my domain. After saying that he placed me on hold then returned and said "thank you for waiting we have unlocked your account and your domain will be released in a few hours" then he hung up on me!
Do not trust your business to these incompetent, unprofessional and rude people. Choose another provider.
I have been a customer of 1and1 on and off for approximately 7 years. The first time around, I purchased the 1and1 starter shared hosting package. The services and features were good but they try to upsell you to other products around every turn. I terminated that account in a few years once I needed more power. Trying to transfer a domain away from 1and1 is nearly impossible. I would be very careful about this as support gives you the run-around. I then switched to another VPS provider until I finally returned to 1and1 to purchase a starter-level dedicated server. They seemed to have the best value out of any major host for dedicated server. I pay $60 per month for a dual core server with a fair amount of RAM and disk space and an unmetered 100mb connection. I have never had any problems in the past 6 months that I have had the service and would recommend them for a dedicated server on a budget.
I made the mistake of choosing these after a friend recommended them to me on a forum after being unhappy with my current host. Their technical support staff are rude, sarcastic and very unhelpful. In almost all the co-correspondence I have had with them they have pretended to miss understand what I was asking and were mocking at times when I explained to them that I was unfamiliar with FTP transfer as my current host uses a different system. In consequence, I cancelled the domain and account within less than 24 hours of setting it up. (So much for the 90 day money back guarantee that is displayed on the above advert!)
However, they seemed to think that they then have the right to hound me for money for a service I decided not to use. I am not happy and would not recommend them to anyone and they are worse than the host I am leaving.
They are also vastly over-priced and novice website masters beware because they expect you to pay an additional £4.99 a month to use a website builder if you are unfamiliar with html and css. Not very good at all!
The service isn't good value for money not only because their cheapest package is more expensive than other hosts, but also because of the rudeness I received and the fact that there are hidden charges for people new to running a website. I would say go with Bravenet, but they don't do a decent free package anymore.
It's pins and needles being associated with 1&1. If you're willing to pay for every feature, it might work all the time. I have the $19.95 / month plan and it's very limited, as is the template. You'll need to do some coding for larger fonts and centering, etc, as their template commands do not work.
This company is huge and the attention to each customer, at least with me, has been very time consuming. You will be transferred back and forth many times, with each new CS rep asking all the vitals. It's frustrating, but that's how large companies operate. That said, I have spoken with a few CS reps that were very pleasant when telling me something basic would not work.But, if I upgraded to say $359.00 / year, my request just might work. Needless to say they're very proud of their fees, which to the average worker, are not cost effective.
The templates are very limited and even though someone will answer the phone 24/7, the technical team works limited hours, which means you'll need to wait until they're available. So if you have issues on a weekend, you're told to call back on Monday. When you're paying for advertising, each visit you get is important. When you do get a visitor and they find your site not working or altered, you can't really ask them to come back on Monday - you've lost that customer. That doesn't seem to penetrate the mindset of 1&1. So the promise of 24/7 support is actually not true.
If you want the SEO meta to kick in, that will cost you $19.95 / month extra. I've never been, nor do I wish to be a copy shop, but that's what I'm given. Deal with it or pay more.
At $240.00 / year, the service is iffy at best. Enter a relationship with this company knowing you will have issues and you will definitely spend your time on the phone, trying to resolve unresolvable issues.
The team will be very polite in denying your basic requests.
This company grossly overcharged my client and held their domain hostage for weeks when they tried to transfer away. It took several calls to get this situation handled. I would recommend using ANYONE other than 1&1 for your hosting/registering needs.
Sure, there are some benefits to 1&1.. Uptime is quick, payments are cheap (at first) but the cusomer service SUCKS!! Are you kidding me? I've never been talked to like that before. I tried to cancel and it took over an hour, putting me on hold and making me talk to 4 different people. It's not that difficult!
As a small business ownerI refuse to EVER recommend 1&1 to anyone. Unprofessional and rude customer service will end up being the end of this company.
1and1 get you to use their Click & Build auto installer to create a wordpress platform. So after doing this I buold the site with a premium wordpress theme with valid code.
Shortcode generator won't work on the theme. Then last week, wordpress updates thier platform to 3.5.2. The update won't auot install on my site.
Contact tech support. They tell me that their servers are configured so that using Click & Build means you CAN NEVER UPDATE YOUR WORDPRESS PLATFORM!
So they tell me i need to do a manual install, which will overwrite the website and them I have to rebuild.
Terrible service using cheap auto installers, duping clients and then a tech support that offers no support.
My client is now shifting to a new host and in the process we founf another 1and1 issue. They registered 3 domains on behalf of my client. While all are in her name, 2 of the 3 say on a Whois Lookup that CLIENT TRANSFER PROHIBITED.
Needless to say, I hope it doesn't mean what it sounds like and i have the new hoster looking into it.
1&1 are great because it's fast, cheap, and you don't need to worry. They always notify you if there is suspicious activity happening eg. someone hacked you account. I can trust 1&1 and I'm very happy being with them. Why can't everything on the web be like this? 1&1 also handle any problems as easy as 1 2 3! They have many features, such as website designs, an Internet address, unlimited traffic, plenty of webspace and more. You can even get a free 30 day trial if you're still not sure about 1&1, anyway who wouldn't be sure after all i have said? I would definitely recommend 1&1 to a friend. 1&1 simply rocks.
I truly enjoyed creating a website for a friend using 1 and 1 hosting. The software tools are so easy to use and comes with very useful features. The website has noob-friendly features, allowing people who aren't so great at computers to publish a website. It also has advanced features for this who know what their doing which works fantastic! 1&1 has the best host and the fastest that I have ever tested before. This host is well-worth the purchase and I would highly recommend 1&1 to anyone who asked me for advice!
Alright so here it is i have been with 1and1 for over 7 years first started on their regular hosting but then my sites grew too many and as expected the unlimited everything plan was maxed out which is what i expected. Then i moved on to their business hosting which provided a little more ram and computing power so that it could handle my 5 running wordpress websites which were getting a few hits nothing insane but totaling a couple hundred hits or so. But their business plan Could not handle my worpdress sites which were admittedly running several plugins some of which drew a bit of ram and cpu power but again nothing excessive. I then decided to take the dive i looked around for different hosting plans and first tried semi-dedicated servers from another hosting provider which turned out to be a hoax which i will talk about later. all the mean while i kept my business 1and1 plan as a back up and decided to give their dedicated server a try, the lowest plan they have for a dedicated server was decently robust and costs about $65 a month which seemed like a steal at the time i signed up 3 months ago. well here is what ensued and what im still dealing with, it took them 3 weeks to move me onto the dedicated server although they had told me it would take 2-3 business DAYs. When they did switch me over after 3 weeks they gave me no warning and all of my sites went down for a day before i realized from my uptime service which alerted me that my sites were down. after this event i have spent over a month with the sites being repeatedly down over 10 times in total. i have spoken with customer service both over the phone and by email and in the beginning they were just all over the place unable to help and giving me odd answers like oh we dont support wordpress (i wasnt asking for wordpress support i was asking why a managed server was completely down as i am proficient in php and could keep a website up without a problem. Over dozens of emails they kept telling me they fixed the files on the server and that there was originally a corruption from their end which they had resolved but the problems continued the websites would be up for a day or two and then randomly go down again giving a server 500 error. This happened for wordpress and non-wordpress websites, i just want to assure you that it was a problem on their end as they even admitted. my sites have now been down for so long on and off that google has started deindexing my pages. this is a huge blow to my business and i cant even imagine a more irresposible web hosting service cold even exist. If you get anything from this post take away the one thing that you should STAY AWAY from 1and1 because even though they may be a big server in the game and offer what seems to be reasonable prices their customer service is horrible and simple promises of uptime gaurantees and managed servers is all BS. If you are lucky enough to have your websites grow to even a decent size this webhost will make sure that they will make you loose all of your visitors in no time.
Stay away from 1&1. Very Very Very rude customer service. Threatening collections after the first invoice. Keep hanging up on me while canceling the account (I was using a land line from Att).
I read a lot of reviews of this Hosting Company, and there is a few that I must disagree. Those reviews are saying that this Company is a fraud, and that those people did not get what they paid for?! I hosted a several sites with this company so far. I can not say that there wasn't any problem at all, especially with their support tickets, but I hosted my sites with other popular web Hosting companies as well, and I always have some troubles. Whatever you do and wherever you doing it, you will have some troubles. That is not the point. The point is in the general overview of things. 1 and 1 generally have much more good things to offer then bad things. Their up-time is very good, and that is one of the most important things for webmasters, they are not from yesterday, and that is one of the important things to me, it means that they have resources and funds to last longer then other smaller companies. It also means that they can improve bad things if there is any. Support is definitely one of those things. But any request that I had I solved it with them, only sometimes took a several days to solved it, but what to do. My experience with them is that they are experienced Web Hosting Company, and that they are reliable. Generally I am very pleased with them.
1&1 has a very poor service, you cannot get a hold of them immediately when you need help but someone will pester you from a different department selling you websites and charging approx £19.99 a month. Its not good for beginner like me. Their prices always changes and hard to understand where it comes from. 1&1 sucks.
I use hostgator now and their prices have better transparency and they have excellent support whatever you get stuck on.
The WORST company I ever dealt with. INCOMPETENT technical supports. It took me over 2 weeks and counting for a domain transfer. It's not worth the aggravation and the time spent. I have to deal with a very angry client because they don't know how to do their job. They repeatedly give me the run around, instead of trying to solve the issues.
Their technical support barely speaks English, never mind understands it. STAY AWAY NO MATTER HOW CHEAP IT MAY SOUND....CHEAP IS NOT ALWAYS BETTER.
1&1 is horrible. They said my site is part of a DDoS attack and shut it down. I call to try and work with them and they use technical jargon and get rude when I ask them to explain in basic terms. I try to work with them to help my webmaster get my site back live again and they will not do what my webmaster asks and continue to be rude. Constantly rude. My site is down, they will not help me or my webmaster get it back up, and they are still charging me monthly. I have been with 1&1 for 3 years on a VPS hosting plan. Now that I see their true colors I will be leaving once we can get the site out from their greedy and rude clutched hands. One of the worst companies I have ever dealt with. My webmaster confirmed that he has heard and experienced nothing but horror stories from 1&1. For all the positive reviews on this site, just wait until something goes wrong until you see the true colors. 1&1 is horrible!!
I have had a really pleasant experience with 1&1. Their services are absolutely amazing, every question I have asked they have responded and fixed my problems. I will always use 1&1 for all of my website needs, I also do recommend them to anyone who is in need of cheap,reliable and fast web host.
I first thought that 1&1 web hosting is better But my opinion went wrong. All of my friends criticised me for working like that. The features they offer are not really green. The spending of bucks to get hostage and other features like email comp., automatichem, etc. get totally down. I would not like to recommend that one to my friends because I've seen the failure.
1&1, Its not just like any other domain registering and web hosting websites on the internet.
1&1 is a superb Web hosting website or I will say the best one I know!
Well, Enough of just praising it.
Lets see, why is to so awesome!
Firstly, The prices are comparatively very cheap from other websites.
The support of 1&1 is excellent, so no more google-ing about your problems!
and The website feature is really helpful! Now anyone who doesn't web development can easily get a website with just some clicks!
So that was a story of 1&1, The best Web hosting website for me!
its a great hosting site. i like this site because of its unic features. it provides very fast domains with webspace with sql. its a best hosting site in comparison of all other websites.
1&1 is an amazing service, I would highly recommend it. It is where I got my first domain, the service rocked, and the support was really friendly.The level of technical expertise they need is very low. They are quite useful and help a lot. 1&1 support has truly helped me solve my problems quickly and sincerely. 1&1 is suitable for beginners, intermediate, and advanced level customers also. The only problem was that they require information to verify accounts, they did it with my account, but have maybe not with others.
BEWARE OF THIS HOSTING COMPANY!!!
I've been with several hosting companies. Some have better features than others. I will not mention them because this post is about a problem I'm having with 1and1.com.
I paid for a 3 month plan. I cancelled within a week because I didn't like their administrative panel. Mainly because I'm used to something else.
Several months after cancelling, I see another charge on my credit card. I call them to see why. They say my account is "active" but I need to speak to the "cancellation department" which just happens to be closed all of the time.
The Sales and Support is 24/7 but to cancel??? Well, that's going to take some effort. In fact, If you include the "cancel" I did in November 2012, I've been trying to get them to stop billing me for 7 months.
It appears that 1and1.com has in their business model to make it, at best, difficult to cancel. I believe they want you to forget about the account and hope you don't see the small 7.95 charge on your credit card statement.
1and1.com offers an exclusive range of offers. I am very pleased to say that their customer support is top notch, any issues i have previously had were resolved extremely quickly. I had no experiences coming into hosting my domain and purchasing one but again support was able to help me through my "dramas", so i would be safe to say that you require no expertise at all to get going. I would suggest anyone to 1&1 as they will provide excellent service, support and huge range of products for cheap and amazing prices!
One and one's support is awful. Think carefully when choosing this company as they really suck. When calling about a service issue you have two choices - call sales, or call technical support. Their tech support is outsourced to the Philippines.
A recent example of a problem I had with them was their raising the price of a hosting package, however they allowed me to opt out of the new services and stay with the old pricing if I emailed them. Well the email bounced for five days with the email server saying that message was undeliverable. Eventually it gave up. I did all my mail hosting with 1&1, and the email address they provided was theirs. So their own servers can't deliver to their own addresses. And when I called support the provided solution was email the address that I couldn't reach with a description of the issue. Really? The support assistant refused to provide details of his superior.
A second time that I have called for support I had experienced issues with a site that I created with their site builder package. It built the initial site ok, but when I tried to manage it to make changes the builder prompted myself to create a new site every time I tried to manage the site.. The support team had no advice or resolution other than start over. I connected to the web site and downloaded all the pages manually. I will be moving the hosting of this and the other four domains I have to a different provider.
I would rate these guys less than zero for value if I could.
It's take weeks to switch a domain name over to them and their support staff is unable or unwilling to tell us the reason for the delays. Of course, now I wish I had never switched to 1and1 and will consider switching again because they're truly terrible - and don't seem to care. No one is running the show over there.
I used 1&1 to set up my personal website. At first I chose the wrong package and wanted to cancel everything outright. I got a letter from the Sr. Cancellations Mgr. and was asked to call him to see if we could work things out. WoW! I actually feel like the customer support staff over there really cared about keeping my business. The gentleman acted as if it were his family's business. Like he would personally look at this a loss. Furthermore the way he represented himself and the hands-friendly personality was that of an owner, and not an employee. I was impressed. I am now looking to design a business website and have no doubt in my mind who I will choose.1&1 is a great hosting company.
My recent experience with 1 & 1, despite years of happy hosting, has been revealing and so similar to that experienced by your other contributors that I now believe that it is company policy to be difficult. All was fine until I cancelled my contract – or rather, tried to.
The designer of my new website, without a specific instruction for me but with my blessing, transferred my site to different host. The first I knew of it was an email from 1 & 1 regretting that I was leaving them and that all further ‘contractual services’ were forthwith cancelled. I thought that that was that.
Then I continued to receive invoices from them. To formalise the cancellation I was told that I would have to do a number of near-impossible tasks and provide some heavy-duty ID evidence e.g. a passport and a written instruction.
I explained that a) they had been willing enough to take down my website without a specific instruction from me and b) that they had already confirmed that all ‘contractual services’ were also cancelled.
This ridiculous battle continues ..... Think twice before joining 1&1!
I registered my account last week and have stil not been able to access it. When calling and E -mailing I am just told that there is an ongoing problem and they have no idea when it will be fixed. Do not use this company.
On the surface, 1and1 looks to be a great provider. Digger deeper, and actually using them, creates a very different opinion.
They provide direct access to popular CMS software, but none of it is current. If you want to run stuff that's less than three years old (which is ancient in terms of computer software), you have to do all of the work yourself.
Tech support is terrible. No one speaks English as their first language, and they NEVER provide useful information. They do not understand issues or questions and consistently refer you to links that have nothing to do with the issue you may be having.
User self service tools are weak at best, and make it very easy for you to delete content that you can never get back.
What REALLY irks me is that I recently got an email from them touting their continuous improvements and the fact that they are adding three new completely useless [to me] features to my hosting package. All at the rock-bottom cost to me of a 20% price increase. I'm moving my services elsewhere, fast.
I've used Omnis before and was happy with them, but they nickle and dime you for features that other providers include in their costs as part of the base offering.
1 & 1 is a great hosting company with top notch technical support. The usual turn around on support is within the hour in my experience as a long time customer with a heavy traffic site.
We have yet to experience any DDoS attacks due to their great risk mitigation team. I would definitely recommend 1 & 1 to friends and family.
1&1 is great because it it a nice, sleek web hosting and design website. A good thing about that website is that it's not just hosting. You can also design and create a website on it. The hosting plans also have great features such as unlimited e-mails, unlimited bandwidth, and also 1&1 SiteLock which will protect against many viruses, malware, and other security problems.
some of the worst customer service I've had in my life.
I've had to repeat things, explain things , I feel like I'm
you to get help on their admin panel and its broken. there's goes self-service.
they are not very forgiving to auto-renew policies - its just not worth my time - they can have my $13 and a bunch of bad reviews.
do not attempt to use these folks with Google Apps - they are not compliant so you cannot verify the standard way & you'll go through hoops just to get them to configure their server to make Google happy. do what one community member told me - find another provider.
just not worth it.
To save all those who are considering a partnership with 1&1, listen to my experience with them.
I have given 1&1 such an awful rating due to their AWFUL services. Not only do they have horrible customer service, yet they also have been charging me for an account that they continue to assure me has been canceled. When I am relentless through emails they direct me to 2 phone lines - one has short hours, and it is during the middle of the day and with the other one, don't be surprised if your on hold for hours.
My experience was that I was simply testing 1&1 and seeing what it has to offer. Immediately I found these horrific reviews, yet it was too late... As soon as I put my Paypal information the problems began. I began getting random charges and I continued to try and contact them. I have now "canceled" my account 3-4 times yet the charges keep on coming. They just keep telling you to call these numbers... That never pick up.
My advice is to never EVER get affiliated with 1&1 for they will illegally drain your money and play stupid when you say "stop" or "give me a refund."
I hope this review has saved some of you who may have considered them. And for those that have already signed up, email them with declaring emails. Hopefully you won't go through what I am going through.
1&1 is good because of their cheap prices, and strong servers (such as Cloud Servers).
I personally prefer using 1&1 than any other domain provider, or any other VPS/Cloud Server provider.
Creating the web site was not too bad. Cancelling the account on the other hand is not possible. Once I cancelled the account, they generated another account for more money and billed my credit card. Each time I call and try and cancel, they confirm it has been cancelled and then open a new account and bill me for it. I now have to dispute the charges with the credit card company.
1and1.com is the worst company to deal with. Scripted, outsourced customer support that have issues comprehending and departments that are very limited to what they can support. I was transferred 3 times back and fourth between departments.
I had cancelled some domains in my contract a year ago and the domains still appear in the account, but I keep getting renewal emails about them. When I called to tell them to delete it, they continued to tell me to go back into the cancellation website - which I had explained i already did over a year ago. Anyways what should've been a basic 10 minute call turned out to be a 50 min waste of time!! I've deleted my accounts with them and will never do business with 1and1.com again.
They automatically sign me up for a service that I never wanted.
The whole experience of canceling the service that you never sign up for is terrible. They make you go to their web site to cancel, then call them and then spend days to investigate.
Very very terrible experience.
I will avoid doing any business with them in the future.
Customer service reps are the rudest people I have ever dealt with and argumentative and when I asked to speak to a supervisor I was put on hold for more than 20 minutes
Here's the thing - I'm really not what you'd call a power user in the whole domain and hosting department. I've got a hosting plan that lets me have three domains, and I've had that plan for a long time.
Over the years, I've hosted two Blogger-FTP blogs on the different domains, and one WordPress installation, and one website that I built with the 1&1 included website builder.
I've never had a significant problem with 1&1 in terms of hosting and technical stuff. The sites go up clean, and stay up. I've never had a downtime problem, even that one time that I posted something that actually got a little interest from the world.
Tech support is pretty good. The database of FAQs and things is fairly extensive and the documents that I've used are generally quite accurate and useful. Sometimes they'll be a little behind the curve -- the help document will be for setting up Thunderbird N.NN, but Thunderbird will already be up to vertion N+2.01 -- but the information is usually pretty good and my impression is that they remedy those kinds of things pretty quick.
The feature set available from 1and1 seems extensive -- but as I noted at the outset I'm not a user who takes advantage of those. For that reason, I've ranked the value (FOR ME) a little low, because I feel like I'm paying for a much more extensive feature set than I use.
If I had to do it again -- and I do, every time the plan comes up for renewal -- I'd probably look for a cheaper host with fewer features. But if someone came to me and that person had need of all the different bells and whistles, I'd certainly recommend 1and1.
1&1 sale a chameleon like service. Saying someone will email you tips on how to optimize
your website,but all you receive is you are now register with google,yahoo Bing etc.
You could not find my site anyway unless you type my domain name. Thats 1&1 service for you. The only emails that I receive are one that help 1&1 the survey emails.
There are three options for the plan you purchase and if you go with the most expensive
you think your getting something that is going to help you. Thats not the case they want you to school your self on optimizing your site. I don't have the skill or time thats why I payed for the best service 1&1 offers. I got locked in a 12 month contract with my credit
card. So I say this with out any hesitation. If your looking for a website and domain name
1&1 can produce,( but they don't give the service 1&1 sale you. Double talk etc etc is what I've received. So I( rock )stonewalls for a living. 1&1( sucks )the bucks out of you with no
solution to the service problem. I would not recommend 1&1 to anyone.
I recently have chsnged from a partnership to a Limited company anf have had to change my details with over 50 companies zi deal with.
1and1 make the whole process lenghy and have the worst security procedures i have ever come across, they wanted me to put down on a form all of my baccount access information and the passwords to access my account and send that to them.
Now I am no security expert but if that information fell into anybodys hands they would have access to my website and could cause so much damage if it was not caught quickly it could bring down my business, and if it was caught quickly I am not confident that it could be resolved promptly due to the poor support from customer service.
The initial logo designs i received were not as i had explained on ordering and saying what i would like to see. Following this when I sent my 3 favorite logos to friends to vote two were put in the same box making it impossible to vote, which made my first e-mail to potential customers look very unprofessional. I called the online helpline who said there was nothing they could do apart from forward my complaint to the design team. I am still waiting for a response and even though I have since e-mailed to say how disappointed I am that I have not had a response. I would not use 1&1 again as feel personally my service was very poor.
The worst hosting company i have come across so far. They are only interested in making you pay for services you do not need... surprise bills for services you are not using these guys are just not good tried to follow them up about the issue but they neither apologise or realise their mistake.
Stay away be warned!
1&1 Is the best hosting provide.very cheap hosting plans with domain.Domain and premium hosting plans trail for 30 Days.i think any other hosting provider not give this opprotunity.Easy to manage domain.And Easy and Featured Website builder.I am using 1&1 hosting plan and i am become a fan of 1&1.
I barely signed up for 1&1 just because I needed a test server for a mod_rewrite in a piece of code that I am writing that will be on another 1&1 shared hosting environment.
What I don't like about it:
If you choose to register a domain elsewhere it is hard to find how to point it at 1&1 servers. I am not even sure if you can. My guess is you have to use CNames.
You are given an id to login instead of choosing your own, which I would prefer.
Their apache modules are messed up so they may not behave how you expect them too either.
I had ordered a package to switch from my current carrier to 1 and 1. I was attracted to the prices that they offered which was a little cheaper than my current carrier.
After signing up for the service I had done everything that is required to get the website converted over their servers. I was pleasantly surprised when my website was down and the transfer still had not been done.
I had spend countless hours trying to get support in getting my site back up and running. All they could tell me was that they had sent me an email to complete this process. I informed them over and over again that this so called email has not arrived in my email box. So they said that they would escalate to another person and I would have to wait 24 hours for them to respond. After waiting those 24 hours still no email. I called back and once again they said email was sent...no email arrived. They informed me that it would take another 24 hours for this to get escalated again.
With my website being down and being a fairly new business this was getting irritating that I was not getting the support that I wanted like I get from my other carrier.
I informed them to cancel my account.
Low and behold more problems are on the rise. I later found out that they had created two accounts one for email and one for the website/hosting. I only found out about the other account when my credit card was charged. So after talking to countless number of reps I was finally able to get the other account number. I got both accounts cancelled and they had informed me that they would refund my money.
3 days later I get another charge on my credit cards for both of these accounts. (remember these accounts have been cancelled for 3 days). I call back. This time another rep informed me that he has credited back all the invoices on the account. Currently, I am still waiting for these refunds on my account to happen. In the meantime, I renewed with my current service and now I am out of 2 charges with 1 & 1 plus my old (current) provider.
Have had a nasty experience with 1and1 over the weekend. One of our users' email accounts got hacked into and started sending out spam email, as a result of which 1and1 blocked the account – that bit is understandable. What is not is that they have blocked the outgoing email for all of our users – about 200 persons. We are 9 hrs and 30 mins ahead of their time zone, and were told that nothing could be done about our situation till they opened on Monday @ 9 am. As a result of which we have just lost out on 1 entire business day without communication, and 200 man days !! Terrible, terrible experience !
Worst hosting service provider ever.
Their server are cheap and bad quality.
Customer Service don't understand hosting
Web Interface Outdate and inaccurate.
Tried to cancel a service and it never did 2 weeks later I got a collection notice for $11 on a service I never use and never asked for. Willingly I want to pay the $11 until they told me I had to pay 47 plus 12 fee.
No brainer worst hosting provider on the internet. Do not signup for their services you will regret it.
The company has horrible customer service. They do not employee supervisors? They can not assist with any issues and will overcharge for services.
An absolute horrible experience trying to transfer a domain to another registrar. 3 weeks of being jerked around and transferred from department to department to do something so simple. We manage a lot of websites and will be taking all of our other domains from them and will never use or recommend 1and1 again.
I have tried a few other providers. I always had to move whether due lack of features or function. Until I tried 1 & 1. I went ahead and opted for the Unlimited Business right away. I couldn't believe the features available to the customer. They have SEO tools, Click and Build Apps for databases, Security features, Site-lock, Web Space recovery. site building tools AND they even hook up new customers with licenses for Dreamweaver or NetObjects, they have a localized downloads area for so much other software too. They have easy shop for eCommerce, galleries for photos. I have called customer support many times and always been met with a happy, helpful, assistant and the problem is always fixed on the first call (once it wasn't even about their product it was for help installing a database and they still helped). They have expense trackers to keep tabs on what it costs you and to be honest for the features and service the price is right. I saw another review on here where the person complained 1&1 charged him without consent, that has not been my experience. Quite the opposite really. I get emailed 7-10 days in advance before a bill is submitted and its always the same dates, like clock work.
The bandwidth, space, performance, and uptime have all out performed my needs.
My current package I get -
Unlimited FTP accounts
I have been with them for 3 years now. I started with Windows based hosting, I recently switched to Linux and it was a seamless headache free change. (I had to reupload my sites, but that was expected and any good designer has a back up copy of their work in multiple places.
Down sides: They bill in 3 month cycles and I want to be able to pay for a year ahead if I was able. They won't let me.
Thats all I can think of honestly.
I can say honestly I do not work for 1&1 and I am not even in the affiliate program, though I may decide to refer others here. I am a happy customer and I can speak from my experience which has been good so far. - Nathan D.
This company has the worst customer service I have ever experienced. I was actually told that if I did not follow their instructions,of which I did not understand) after they did something that shut down my website that it would take 4 days to get my website up and running. If your business depends on your website and e-mail being up do not use this company. They are the worst.
Very poor customer service and billing practices. Everytime I call, I get transferred to different departments. No one seems to be able to help me whether it's billing or technical issues.
Horrible company! Charged me for a website package - I don't have a website. When I tried to cancel, they told me I had a 1 year contract (!) with them for $60. every three months and that I could not cancel. I have no use for this service. After many phone calls, a number of service reps who stated they cannot do anything about cancellation, etc., and hours on the phone, I am as frustrated as others on this list.
When asked to produce a contract and the terms of the contract, and proof that it was emailed to me (like they do with invoices), I receive no response or reply. Do not do business with this company.
Their billing practices are questionable and customer service is non-existent. I entered a 1 year billing contract which involved a $200 limit with PayPal Billing. While I was entering my personal details, there was no clarification on how much they would be billing me on a monthly basis and this concerned me greatly. I do NOT need a company attempting to bill me up towards $200 for webhosting services! I also did not like their 'user-friendly' control panel and did not find it intuitive at all. Immediately after signing up, I emailed to cancel the cancel even before the first invoice was received. Customer Service gave me much hassle and determined that my contract will not expire for a year. Given their 90 Day refund policy, I think they are unethical to hold me to a contract for services that I will NOT be using at all and have not even uploaded data to their servers.
Please be wary of this company. I seriously have bad vibes from their contractual billing practices
To begin with, I had no problems using 1&1. My website had good speed and uptime and I didn't need to use their customer service.
However, the problems arrived when I tried to cancel one of my two hosting packages with them. It had jumped in price with no explanation (they began charging me around £50 every six months, when previously it had been about £30), and I wasn't happy about this because I only wanted a basic service, so I tried to cancel it. You have to call them in order to cancel it, which already raised my suspicions. Though I did so and was assured the package was cancelled, they nevertheless charged me again for it the next month. I complained and was met with very cold and unhelpful scripted email responses. I have since tried twice more to cancel it and have nevertheless been charged a second time for the same service. I tried to remove my card details from their site to prevent them doing it again but found I was unable to. I am very unhappy with the confusingness and lack of clarity around their charges (they seem to be charging me for things I have no recollection of signing up for), my lack of control over the recurrent charges coming from my bank account, and the lack of helpfulness from their customer support. I knew immediately upon reading the scripted email response that getting a refund was going to be extremely difficult, despite them clearly being in the wrong for charging me for a service I had cancelled.
They may be a good host for businesses who have use for their complex features and financial departments to deal with any financial complications. However, I would warn home users and individuals looking for a basic and reasonably-priced service to stay well away. This company is very corporate and sales-oriented and will take advantage of the unexperienced customer.
We had issues with 1and1 with support and domain registration. Everything was good at first but then we got the shoved off. It was like hours on hold to get simple things answered related to billing and support.
1&1 is a great website to own a private domain which starts at $1 a year and if you want to choose from a dedicated virtual server or dynamic cloud server, also it is great if you want a personal website
They offer quality uptime, with a reasonable set of features, but their support is nonexistent.
They incorrectly flagged customer emails as spam, locked our email server and refused to assist us in getting the email server back online. For a software company, this is a crippling event, leaving us unable to communicate with our customer-base. Rather than courteously assisting us with resolving the issue, the support center was rude and non-committal, unwilling to acknowledge that the problem required a faster response time than 24-48 hours and unwilling to help us do what we could to achieve a better response time.
I would NOT recommend this company.
I was so disappointed with this service. I tried to cancel about 12 times and they kept charging me. It was horrible. I have never been so angry and frustrated in my life. It took months of calling and emailing to get the problem rectified and in the middle of it all, they put my bill through to collections. HORRIBLE COMPANY!!!! Please don't ever deal with them.
They have the worst service and customer service I have ever seen in my life!! I have spent at least $5000 trying to hire IT person to resolve issues on Plesk and we still have problems. I emailed the customer service and all they said was you need to resolve the issue yourself. I sent an email back saying I am even willing to pay to get this resolved and nobody has ever gotten back to me. That was a week ago. I have found so many complaints on their service and Plesk incompatibility. We even re-imaged the server 3 times but still Plesk has issues. I made the WORST decision by getting their service and I will do my best to notify everyone on this. I have all the proofs and I will definitely make sure that their company pays for all the damages.
This hosting company is the absolute worst company on the web. Their customer service is so incompetent. After complete failure of all services, I decided to have the web sites and email just forwarded to another hosting company. I had automatic billing set up and my credit card expired this month. With no notice or anything this stupid company shut down my sites and email. When I called at 3:10pm they were closed and the 24 hour tech support can't do anything. DON'T trust this company with anything important.
So tell me again, how does a long term customer get scammed into a $19.99 a month subscription locked in for a whole year without agreeing to it?
I am a web developer by profession and don't need your Website building package for any reason! And your complaints department has the nerve to tell me they can cancel it but I still need to pay $240 for the entire year?
Well 1&1, you just lost a customer with domains and hosting accounts because of your greediness!
I used 1&1 before. I then wanted to cancel my subscription. I had no confirmation from them and the next thing I knew I was sent a letter by a 'debt collection agency'. I had changed my credit card so they couldn't debit my account for a service I never used and didn't want. DO NOT use 1&1 if you can possibly avoid it.
The worst business i ever dealed with,with sneacky bait and switch advertising ,can't cancel
STAY AWAY FROM THEM!!!
I transferred two domains from 1 & 1 ten days AFTER the domains had expired. But I received a bill from 1 & 1, whose rep claimed that the domains were automatically renewed when I was billed. Trusting fool that I am, I gave the 1 & 1 rep my credit card number, only to learn that the domains had NOT in fact been renewed by 1 & 1. I know this because the ICANN system showed the original expiration date when the domains were transferred to another registrar.
Instead of saying to me, "since your received nothing, you owe us nothing," every one of the four 1 & 1 billing reps with whom I spoke, the last being a condescending supervisor, said essentially, "too bad for you."
I canceled the credit card I used to pay 1 & 1 and am hunkering down for them to send the measly $20 invoice to a collection agency.
Piss-poor excuse for a business model. Avoid 1 & 1 like the plague.
This is the worst company EVER!! Do not sign up. Customer service is terrible.
What is more frustrating is that I've now tried to cancel 3 times and they haven't cancelled my account. So i've gotten billed 3 Times and they still wont confirm my account being cancelled.
DO NOT USE THIS SERVICE!!!!
After going through the registration process and making a payment (for a simple 1-domain website for which I already owned the domain), 1&1 emailed me that it would take up to 48 hours to setup my hosting. I replied that this was unacceptable and demanded a refund. They said I would have to make a phone call to cancel, so I did. Today, nearly half a year later, I noticed they are still billing my debit card. I emailed them to stop and refund and they replied that they "don't have enough information" to do that. So I now have to go through the hassle of cancelling my debit card. I just now searched through other forums and found that this is typical of 1&1 - stay away from them! I've been happily using HostGator ever since.
What a horrible hosting site! Not to mention they're trial isn't just a trial! For you to try the trial, you sign the contract! Attempting to ACTUALLY get technical support is impossible. Their common answer after calling or emailing is, "We can't do that. Our system is automatic." DO NOT used 1&1 for ecommerence. Their templates are a joke. You can't even customized them yourself. Cancelling is impossible. I'm so disappointed with this site. I had been referred last year, but it's horrible now.
1&1 sucks TREMENDOUSLY!!!
About 4 months ago I was talked into a service I did not need but was promised that I can try it free for 90 days, and if I'm not interested I can cancel. So before the 90 day mark hit I called and canceled the service. Needless to say a few days later I was charged for the service.
I called after hours and was transferred to about 3 or 4 reps before the last rep told me I was calling after hours and would have to call during business hours for the refund. I called the next day and once again I was transferred in circles until the problem was rectified. Then it took about 2 weeks for the money to appear back in my account.
Fast forward 4 months later I canceled the My Website package and downgraded to the IntantMail package because I didn't want to deal with them as often. Now it's only once year as opposed to 4 times a year. Anyway, they charged my card for both packages. WTF!! I was assured that the service was canceled and I would not be charged. When I called today to get my refund once again I was told that they were closed and I have to wait for Monday to rectify to the problem.
If I wasn't afraid of losing my domain if I transferred to another host company I would have left a long time ago. They are absolutely the worst when it comes to customer satisfaction.
They are NOTORIOUS for transferring you in circles!!! Smh!!
1and1 customer service is the best I have come across in any organisation. They answer the phone, are knowledgeable and take your issue seriously. They respond to emails quickly and have a clear and transparent billing process.
The hosting itself is the best I have ever come across. The range of features, free software and services is unbeatable. The uptime is faultless and server speed is fast, even if you have a really basic account. I particularly love the fact that you can easily manage multiple domains from one control panel on a shared file system.
I really don't understand what more you could possibly want from a hosting provider, and I certainly don't understand the negative reviews on this site. I have been with them for 14 months while my business has expanded and their service has been flawless throughout.
I bought access to two domain names for one year. Like most people, I clicked through the lengthy terms and conditions.
Then a bit over a year later I start getting letters from debt collector Arvato wanting payments with "penalty charges". Turns out that in those terms and conditions I had clicked through that I agreed that it can automatically renew the subscription every year. When I changed my credit card and they couldn't deduct money from my account, they then sent the debt collectors after, wanting separate penalty charges for each of the two domains. I hadn't even wanted this service. They threatened to take me to court.
Forcing your service with money for menaces down people's throats using legalese and dodgy contracts are the hallmarks of fly-by-night scammers, not people you want to trust with your business. 1and1 are unapologetic and seem to think they are in the right, rather than be grateful I gave them the business in the first place. Regret giving these unprincipled people my business. A quick google of "1&1 internet review" brings out a host of similar comments. Avoid.
Absolutely the worst company I have ever had the displeasure of dealing with. I have never had such terrible service in my entire life. You can't update the DNS settings to point the name servers where you want. They have to be approved first. I sent numerous emails to technical support and I received prompt replies, until I verified my name servers were correct. They haven't responded since. Numerous complaints have been made on their forum about the same problem and there's NO support what so ever.
I've never had this problem before with other companies (I won't say who so nobody thinks I've been hired to write this review). I have owned many websites and they have all been easy to setup and get going. 1and1 makes it impossible to purchase, setup and go. There's even someone on their OWN support forum who is complaining about purchasing three domains and not being able to use his own hosting.
This is ridiculous and I BEG you not to ever use this company. You will regret it SO much.
Very good for most things. included domain registration a bonus! You have the ability to set up catchall receiving email addresses that are a bonus if people mistype your email address.. you can still get the email rather than it disappearing into the ether.
A couple of non suported items all all that stops 1&1 from being an A+ host.
- A couple of times email from them has incorrectly identified as SPAM when it wasn't.
One important item if they register a number of domains as "free" and you then dispose of them (stop using or transfer to another person your "free" count is not restored back up
First off, I do my own hosting through a Hostgator reseller account and have 161 hosted accounts. I set up a test site on a windows server last January. The programmer I was working with asked me to set it up with 1&1 because he was familiar with there control panel. The project ended up being cancelled so I sent 1&1 an email cancelling it. They say they sent me an email saying I can't cancel by email, but I never received such an email. Now they say they are turning me over to collections for $14.95! I say this is really bad business! I would never treat my own clients this way and it seems 1&1 would rather collect money than be reasonable with their customers. 1&1, you suck, and I'm still not paying you, so go ahead and pay your collections people!
What an awful experience I had with them. The customer service was the worst. Their "home made" backend to replace cPanel was always broken so I couldn't get in to do anything. The backend they did put together was so NOT user friendly.
If I could have given them all less than 1's it would have been appropriate.
The company refuses to cancel an account once it is opened and they have your credit card. I canceled mine within 30 days and found they were still charging me two months later. The keep sending me in circles to numbers that do not even exist. Their 24/7 customer service is actually Monday-Friday from 9 A.M. to 5 P.M. and appears to be outsourced. After my fifth contact with them, the last girl told to email [email protected]
Never ever do business with 1&1. They are an unreliable, undependable, and unprofessional hosting provider. I have over 100 clients hosted with them, and last month they ALL experienced a 48 hour period of downtime due to “server” issues that they could not provide an explanation for or an ETA for the repair. Now, a month later (almost to the day) and the same has happened again. As of writing this, all of my clients have been down for over 12 hours. Steer clear of this crew, they are incompetent and also arrogant and rude on support calls. In both instances I was told they are aware of the issue and are “running a fix” for it. Some fix.
1 & 1 are absolutely awful. The worst thing is that they are not transparent and honest. They set up a second shop on my account, without permission. This shop had nothing on it and had no domain name. It was presented as a special offer, which I did not accept but they set up anyway. I had no knowledge of this. Money for it was taken for it from the card I had put on the first shop. They have refused to refund, I have been passed from one person to another. Promises made on the phone have not materalized. 1& 1 set out to confuse and mislead and to take as much money from you as possible. They have a big advertising budget to get in new customers, but care little for customer service or behaving as an honourable and honest company. I would only recommend them to my worst enemy.
This company called me everyday for 2 weeks when I was on vacation. Never left a voice message. Calling them back went to an automated line. This company is way too intrusive.
Customer service is lousy. They could not make up their minds whether I was verified or not and I was told to ring them (3am my time and $3 a phone call) four times. Each time I was told a different story. So I gave up and demanded money back. They ignored my email canceling and sent me an invoice even though the last communications with them was that the account was NOT verified and I needed to call them (a fifth time!). Forget about it. I lost money with them and also a lot of time too. They still haven't answered my email to customer service and now I am forced to dispute the transaction with credit card provider. So I hope this is a warning everyone will heed NOT to use 1and1.com.
this is good and fast hosting. with good support. i have 7 sites in this host and i am very nice. this host has 99.9% up time and started from 6$ month
I have their Home Windows package, that is a good price value. I have had this package for about 5 years. At first it was OK since I really didn't have any support required, but in the past year every time support was required they were terrible starting with the support representative. They are in Asia and don't understand English and can't make themselves understood. If your issue is anything that requires any depth, they are lost and if it did't require depth, I would have handled it myself. Then 6 months ago they "changed servers" and my web sites were down for 5 days. Their answer was "we're sorry sure, but Admin is working on the problem". They couldn't give me a time it would be back up or didn't give me a reason it was down. When I need something changed and find out that I must send an email to support they never do it or it takes them a week to get it done. The only thing they do on time is bill my credit card and if their is a billing error, it takes them a month or longer to give me a credit. I have another hosting package at Go Daddy that I have had for about 10 years. When I have a question, I call Arizona and a real live American who walks me through the issue. I have never had a single issue that they didn't handle to my total satisfaction. I started using 1 and 1 for price and it was a big mistake. I'm now trying to get my domains moved to another Go Daddy account and it has taken me over a month to just get them to give me the information needed to transfer them. They make it easy to start, but after terrible support, they make it almost impossible to leave them.
I REALLY HATE 1and1.
Just completed a very simple site design for a client and they asked me to load it onto their 1&1 account.
After loading the site I noticed that all of the PHP pages and scripts were dead. I called 1&1 to discover that it was running on Windows Server 2003 and they had no support for PHP. They recommended that I change all PHP elements to ASP...but it's a lot easier just to set up a new hosting space that runs PHP.
I also ran speed tests along side a cheap share GoDaddy account that I was using to develop the site. GoDaddy was consistently 50% to 85% faster than 1&1.
Due to their slow speeds and outdated servers I wouldn't ever put one of my clients on this host.
1and1 is hands down the worst host on the web. I would rather put needles in my eyes than deal with these cost cutting jokers. Worst customer support is being nice to them. LiquidWeb is far and away a better option (and comparable in price!).
Honestly, if they didn't make it so damn hard to merge off their system, I can't imagine they would have any business.
I have been with 1and1 for over 5 yrs and I just had enough of their poor customer service. I am moving to another host provider. I should not have stayed that long with this. Also, if you missed a payment just even once after a 5 yr relationship, they will lock your account and takes forever to unlock it. I should have moved the first year after realizing how bad their service is. Now, I'd rather take the time transferring files to another provider instead of just bearing and grrinning it with this really bad webhost provider.
This company freezes your web site upon the least problems with payments. It happened to me the second time that my credit card used was compromised/stolen and the charge did not go through. They send you an email warning and if you don't act right away, you are toast.
I am taking my business elsewhere, where people are reasonable.
1&1 rocks because it provides one of the best value hosting solutions on the market. Their hosting solutions for Windows and Linux undercut 90% of other hosts.
1&1 have thankfully developed their own frontend administration system to deal with hosting settings and billing. It's easy to use, providing extensive control and is thoroughly documented in Support. Other hosting companies offer comparatively poor administration systems (either poor quality open source ones, or their own poor quality custom built ones).
1&1 hosting packages include email mailboxes, which are generous in mailbox size: 2gb per mailbox as of 04/2011.
1&1 uptime has been 100% over the last 6 years for most of my sites.
1&1 has a UK telephone support option with excellent technical support even at Level 1 (i.e. the people you talk to first on the phone). Communication is not usually a problem.
1&1 sucks because it is one of the biggest hosting companies and when you make important changes in your control panel — changes that affect a database, for example, or a password change — their systems take quite a while (minutes or even hours) to update. This is something that is unusual in the market.
I would never entrust 1&1 with a business-critical website or with a website that is liable to get high levels of traffic, simply because 1&1 is primarily a web host 'for the masses', and its systems and support can't deal with heavy-duty sites.
Overall, I always recommend 1&1 to individuals and small businesses who want a simple, cheap and reliable small interent presence.
OK. This is my third time with 1&1 over the years. Why I keep going back i dont know.
This time round I signed up for a vps. Now I represent your typical user these days. I know a little, but I need hand holding from time to time.
Support if you can call that are arrogant and condesending to the extreme. They offer zero support unless your managed. And they didnt even try to upsell me mangaged.
SO i was left with a useless server for 3 months. I told them approx 15 times in heated emails that I would no longer like to be a 1&1 customer..and to cancel my account.
Now 2 weeks after my account was supposed to elapse, they tried to re-bill me. When that failed.. they have sold my details to a debt collection agency.
Avoid at your peril!!!
I transferred my domain to this company a big mistake. After 3 three weeks of still not being online and after numerous emails calls etc, they wanted paying for the package. i said not until I am online. Another 2 months later and no website they tried to take me to court.
After 1 year and hassle I have finally got my domain back.
DO NOT USE THIS COMPANY NO MATTER HOW CHEAP THEY SEEM TO BE!!!
Unlimited does not really mean what you would think. It only comes into play if you have very large (say image) files. There is a limit on the number of actual files that can reside on the shared plan ( a 5K file counts just as much as 250K file). It has been quite awhile since I had to cancel my acct. there do to being maxed out on that quota.
I noticed a files-allowed counter that kept decreasing as I added more small images, so I asked, on two different occassions, if I should be concerned. Both times I was told not to worry.
I decided to cancel when 1&1 bumped up the price by almost 50%. Outrageous.
Impossible to cancel. Hard to find relevant page which then doesn't open. Emailed customer support to request cancellation. They simply gave me another link which doesn't work.
So impossible to cancel. I have simply stopped my direct debit.
Absolutely appalling company.
I registered to 1and1 because of there price fall discounts. 1and1 wind at the price point and service.1and1 control Panel is very less functional. It provides dual hosting. 1and's customer service is available on phone and it is nice. It is not so great place for professional hosting but okay for ready made websites.
1&1 internet has provided me a full year of headache and frustration. Looking to host a small traffic website for a short period I signed on for their cheapest internet package (6.99/mo). Once my needs were met I went to cancel my account.
Over the past 8 months I have tried to close my account multiple times with no success. Both times I thought my account was cancelled, I received a letter from a collections agency a few months later asking for 3 times the amount actually owed ($60 the first time).
During this time my account has been locked, which means even if I need need for the website it would be turned off, but they're still billing me. It's amazing that such a large company can operate like this.
Bottom Line: Don't use this service.
1and1 hosting is the worst hosting I have ever experienced.
They offer decent prices but honor zero once you fall in trap, no support whatsoever, no website setup, nothing worked as it should. When you ask for refund they say "sorry, no refund will be issued" they dont honor their own guarantee, fraud and violations at every step.
Stay away as far as possible.
1and1 is an ideal host for every size company as for which you unlimited web space with unlimited web transfer
They include a free domain for every person need .com,.net,.info,.mobi every domain you to get your business online is available with this package
If you come to me i wish i had known this host long time age as they made my business online with a secure connection and a perfect page for everyday need as they got me into a higher level.
More and more i needed many email accounts for my employees (Almost 200 account) so that we have a secure connection between our emails which 1and1 got that for me with no need to delete any file at all with a whopping space of inbox of almost 2GB it helped a lot
I am also a good programmer but 1and1 programming tools are much better they gave me a lot of tools :PHP,Python,Ruby,Java,SSL and much much more..
The website is always 24/7/365 online which made me never have to call anyone!
With a Sitebuilder that is for beginners
Their FTP is good as you get 50 accounts
You can also get 100% mobile access to all 1and1 features for free
You get backups,Ad credits,With a support of 24/7 all features available it is easy to do
it's price is also extremely cheap as you get this Unlimited Plan for only 3.49$/month For both linux and windows hosting
It is suitable for every kind of costumers as it offers also huge powerful dedicated servers for a very kind of person starting 59.99$/month till 99.99$/month
with unlimited add-ons and features free of charge
Finally I hope I have convinced that 1and1 rocks and puts the roof on fire.
Try it ,as it is 90-days refundable!
Absolute garbage. They couldn't handle CDN's, and threatened to close out hosting for my domain even after describing what a CDN is and does--no solutions offered, their customer service just said the system was automated--so I'm jumping ship. Last straw.
Had issues since day one:
I've had downtimes on average 2 times a week since I've joined, their 1-click script installer set the database somewhere else (where I have no access) and made the directories & filesas a super-user or something. Couldn't modify, upload or change permissions. I called tech support and they couldn't change permissions either. Their final response: "We are aware of the issue but it may take over a month to fix."
What? What's the point of supplying hosting if you don't HOST?
I've done workarounds to make things work only to find out that I have to deal with their trash database and http request/response rates. Over 4 seconds before the first byte is sent? Garbage. Absolute and utter garbage.
They advertise 100Gb - 150Gb plans on but realistically if you exceed ~10Gb they block your account and ask you to delete files, even website related files ! Took me hours to migrate hosting to them and back. Do not waste your time. They grew big and now they treat customers badly. There's a total disconnection between upper management and the customer. You can't even reach a supervisor, and after 5pm you'll only get the dumbest outsourced people at support that read to you the same phrase from a script. Several times the servers were down and no one could be reached , even their main site was down, the only way to find out they are in a big hole was twitter.
I have been having technical difficulties with my website for several days. The tech support people seem to want to help, but do not know how. They interrupt when I am speaking, and I have a hard time getting them to listen. They also do not speak English very well. Their accent is managable, but they to not use the right words in the right order, I'm having enough problems without trying to figure out what this person just said. They also do not use proper nomenclature when explaining things, so I have to guess. To top all that off, my website continues to have "246 errors" when I upload it, and I am not able to fix that, nor can I get help from the people I am paying to host the website.
1and1 is not worth using, even for the low prices.
i have used many other hosting services over the years, and 1and1 is one of the worst.
They spend a lot of money on advertising and sales, but don't know how to provide a quality service to customers.
their customer service is very upsetting..
i found 1 and 1 really easy to set up my domain and email address etc, and as i registered my domain name with 1 and 1 at the same time it was really convienient being able to administer the domoan name and my hosting package through one provider. however i did have a few problems in the begining- i couldnt add new email adresses to my domain and when i attempted to get some help with this problem i found that they took a long time to repaond to emails and technical queries. this turned out to be a fault when my account was created and they did fix this pretty quickly after they replied. overall i found them pretty deacent wery little down time after this initial glitch.
Terrible customer service. Called to change features and spent 45 minutes on hold listening to horrible heavy metal. Finally got an Indian call center where they couldn't understand me spelling my domain name in three tries. Only answers I got were canned, no comprehension replies.
I canceled and switched to another company with superior , US based service. A bargain at twice the price-support is there when I call and know the products.
1and1 offers all ranges of web hosting services. From shared to vps to dedicated. Their exterior and front end interface is great. They offer reasonable plans. for a low price. But once you get an account, the troubles begin. Their web control panel is horrible. Extremely confusing and hard to use. After switching to another host, they did not want to transfer my nameservers to a different host. Their support is also bad. They just send you vague, pre-written responses that do not actually solve your problem. This host is great for a customer that does not care or does not use the web control interface. I would definitely never recommend 1and1 to anybody, and intend to transfer my domain elsewhere asap.
They offer low costs hosting options, which is what initially attracted me to their service. If your needs are fairly basic, and you need only the most basic support, this might make 1&1 a good option. However, I quickly encountered a number of issues with their service, not the least of which was simply how they treated me as a customer.
When I first signed up, they took a strong password that I selected and silently truncated it. Rather than informing me that the password was too long (and you really shouldn't restrict password length that much as longer passwords are more secure), they cut it short. This guaranteed that I could not know what my password was, and would have to get it reset. Their password reset feature was also poorly implemented as it sent me the original password (truncated in this case) in an email. This should never be done. As they rightly pointed out, email is not really secure and someone could have intercepted that password. Imagine if I had given them the password I use for online banking. In general, it is a good practice not to even store the user's password on your servers, but to use a salted hash. A competent IT professional should know how to implement these additional security precautions. Instead of emailing the password, they should have used a temporary reset code, valid for a short time, to limit the risk from having the email intercepted.
When I reported the issues with their handling of passwords and password resets, I received this reply:
Thank you for contacting us.
If you have any suggestions regarding your system, you are welcome to post it on forum.1and1.com. For complaints, please send an email to [email protected]
If you have any further questions please do not hesitate to contact us."
I had very clearly explained the issues (and how to fix them) and it should have been forwarded to someone who could fix it, and I should have received a follow up explaining how the issues were being addressed. It should be obvious that a public forum is not the place to discuss security issues. The reply suggests they were too lazy to think about who should fix the problem, and may not have even really read the email, since they aren't sure whether I was "suggesting" or "complaining".
I further encountered issues with their server configuration. Ordinarily, the MultiViews feature of Apache allows you to use links to /page and if you have implemented it with PHP, Apache will find /page.php and use it when the link to /page is clicked. The advantage of this is that if, in the future, you decide to use Python for this page instead, you replace /page.php with /page.py and the links to /page are unaffected (See "Cool URIs don't change", by Tim Berners-Lee ). However, on 1&1's servers, this didn't work for scripts. So the link to /page would work for /page.html, but not for /page.php or /page.py, etc.
In trying to resolve this issue, I found the first line of support was not competent to handle this sort of thing, in fact, they seemed to have a hard time understanding the issue. After carefully explaining the issue in detail, I was asked for screenshots. After illustrating the issue step by step with screenshots, and carefully explaining what was occurring versus what I wanted and why, I was told that I needed to add the ".php" extension to my links. Of course, I had already explained that this was what I specifically wanted to avoid, why I wanted to avoid this, and how it ordinarily should work (as it did on my server at home). All together it took five emails before the issue was escalated to a higher level of technical support and eight days to get a reply from them. They were able to propose a work around using mod_rewrite, but this had been a lot of trouble for what should have been a relatively simple problem, and the delay in getting competent support was unacceptable in my opinion. If this had been an active business site (and it was supposed to be a business class hosting package), this would have certainly been unacceptable.
I eventually decided that I would be better off doing the hosting myself and just keeping the domain names registered with 1&1. I told them when I asked about this option that I believed that there should be no extra cost for the downgrade, based on what I had already paid for the initial package. I was given instructions on how to perform the downgrade via their web interface. The web interface clearly stated the cost of changing the package was "$0.00". However, I soon received an invoice for an additional charge. When I wrote about this, the reply I received bordered on being rude. It gave an explanation of the invoice and concluded with, "Thus, the invoice is valid and is non-refundable." It failed to address the complaint that I had been explicitly told in
advance there would be no charge, and didn't even have the manners to throw in a "Sorry for the misunderstanding."
The lack of basic customer service and courtesy was a bigger issue for me than any of the technical issues. When I decided to leave their service entirely, I explained all of these issues to them, essentially offering them another chance to make it right and win me back as a customer. They didn't care enough to reply. They simply don't value their customers that much. I could not recommend their service to a friend, or to anyone, really. I might mention them as a low-cost option for someone with relatively basic needs, but with caveats about their poor customer service.
Uptime is amazing, Nice easy to use CP, has everything you would expect from an expensive host but at a good fair value.
Only thing that let's them down is customer service. email their support and you will NOT get a reply. Billing is a pain, they constantly don't take money then 'lock' your account resulting in you having to phone them up, slightly annoying!
Any issues with Mysql / phpmyadmin their only answer seems to be 'Buy one of our dedicated servers to resolve the issue' Hmm guess the staff are told to force sales.
They don't give you Unlimited free Mysql databases either which is a pain in the rear end as a lot of hosts these days have adopted that offer.
If you are confident with mysql & php go with one and one as the price is very fair, if you are a noob and you are going to run into issues, i would suggest some one with good customer support and not one and one.
Overall they have been a good host of i ignore the issues around customer service.
This service is very untrustworthy. Despite canceling several domain they continue to "auto" bill be for renewals despite the fact that I expressly turned this service off. After submitting cancellations, they still billed my credit card, but since the expiration date had changed the submitted my accounts to their collections company. I had to pay 4x the cost of the domain in order to get it out of collections to cancel it AGAIN.....and what do you know, a year later, I just got another auto-renewal notice and am going through all the same [email protected]
It is really good host. Everything is under the clients control. You can always change anything you want. They use their own control panel instead of any other lousy panels like cpanel and so on which is really good. 1and1.com Rocks!!!
As a Drupal developer, I was disappointed in 1&1's policy of locking memory allocation to no more than 30M per shared hosting account. That is far too low to run a Drupal installation with even a moderate number of active modules. Support issues have not been satisfactorily answered, and in most cases the technician is Googling for the answers to my issues and reading directly from external blogs that I've already read. Never have I encountered support from anyone with actual programming or system admin experience.
1&1 Service may be suitable for a very basic customer with a very basic static website, or some simple PHP/.NET database calls, but not for anything more complicated than that.
Support queries were mainly via telephone, occasionally email. Most times the answer I needed was in their very detailed FAQ, which I failed to look at before calling. But, calling was not bad at all because there was very little wait time. They always had an answer to my question, no matter how silly!
Their customers need little technical expertise.
All of my problems have been solved within 24 hours of reporting the issue. Most times in under an hour.
This host is good for pretty much anyone. Their packages are very reasonable priced and have great features.
I would recommend 1&1 to everyone!
I've been a 1&1 customer since they first started up and offered free hosting to everyone. I was instantly hooked because everything was so quick and easy.
Their prices are outstanding, the uptime is incredible (I think I've had about 2 hours total over the past 7 years), the transfer speeds are great. The package pricing keeps crashing down and with some of the cheapest domain registration costs available, what's not to love?
Any time I've had to contact customer support they've been more than helpful and have always met or exceeded my expectations.
I read some of the other reviews where users have complained about the control panel being overly complicated (it's not - I'm a geek and I would describe it as powerful; more options and controls than many other hosts) or domain cancellation being difficult (no, it's not done through the domain manager but I think that's a good thing) or it not being for professionals because of downtime or difficulty in managing domains (I currently operate over 20 separate domains and websites from one hosting package with ZERO issues with setup or downtime), but remember there are always individual problems with anything.
This is my perfectly honest review - if I had to choose a host again, I would totally go with 1&1.
1&1's billing is a nightmare - especially if you need to cancel anything. Their system for adding new domains to a hosting account is also something not for the faint hearted. The control panel is stuffed with their partner offers. Of course it's nice to get 2 free domains when you register - but other than that, if you are trying to o anything more than some very basic stuff better stay away from 1&1.
1 & 1 is a great hosting provider. They are up 99.9% of the time. They have a great support system if you ever run into any trouble they will provide you with great support answers to solve your problems. It is set up so its is easy to set up a website if you are new to creating websites. I would highly reccomend this site to my friends because they are one of the cheapset domain providers who provide quality support to their customers. So if you are undecided about what hosting provider to choose, 1 & 1 is the right host for you. You will be able to create an awesome website and you will easily be able to fix any problems that you may come across upon. This hosting suits people who are new to creating websites or online businesses who require a good host that is up all the time.
Domain cancellation did not go through properly (and the process of which to cancel domains is long and complicated, cancellation is on a separate subdomain). Said they would take the charge back if i emailed my account info. I replied saying I was not comfortable sending passwords through email. Final email they sent in reply, was telling me the package was canceled. 3 months later, I get a letter from a debt collecting agency saying I owe 1&1 27.94: 8.99 for the domain+plus late fees.
I've emailed and called and it's like talking to a brick wall. If you were going to 'forgive' the charge and needed the package to be canceled, but the account is already canceled, and has been canceled for weeks, then why not take the charge off as you offered. I would have bit the bullet and paid the 9 bucks as opposed to almost 30.
The way they have cancellation set up is horrible. GoDaddy, Netfirms, Name Cheap all allow you to manage, transfer, and cancel renews in the same area. You have to login to a completely different section of the site to cancel domains. And the link to cancel is kinda buried, I had to search the FAQs to find the link. Then you have three weird choices: Cancel now, cancel as soon as possible, and some other choice? What is that. Most people want their domains to cancel when it comes time to renew right?
Please please PLEASE look at the horrible reviews they have at the Better Business Bureau; 762 complaints in 36 months. I filed one too and hopefully I can get it resolved, since according to billing, sending your account information through unsecured email is perfectly safe and legit.
1&1.com is tops in my book. I needed to set up one of my domains on a non-1&1.com Web host and I had no idea how. I'm not tech savvy but I easily followed the steps I found in the 1&1.com FAQ section to set up the DNS with a non-1&1.com name server. Same with setting up the MySQL database and email. All the instructions I needed are explained step by step in the FAQ.
And then I wanted to use the private domain registration feature to hide my email address and phone number in the ICANN domain registration database from spammers and telemarketers, because every 1&1.com domain can be privately registered for free. I couldn't figure out how to do it in the admin control panel, so I phoned the toll-free number for customer service. They walked me through it. Easy peasy!
1&1.com has cheap prices for hosting packages that fit my needs, good customer support and reliable service when you need it. I'd recommend 1&1.com to anybody, including new web masters like me. I have all the features I need and plenty more listed in the control panel that I'm not even using yet (some I'm not even sure what they are, but I got 'em). I'll explore them later. Lots of extra features come included in the hosting package, no extra charge. 1&1.com doesnâ€™t skimp on the disk space or bandwidth, even though itâ€™s a cheap monthly price for hosting. I got 120 GB disk space and 1.2 TB bandwidth, way more than I need for several Web sites, but Iâ€™m sure Iâ€™ll find a way to use it!
I love 1&1 because everything just "works," and I don't have to pay a small fortune for it! I don't have to worry about downtime or backups, billing or domain renewals. 1&1 automatically does everything for me to keep my Web sites running on a secure, reliable Web server.
I have all the features I need in my package to support my Web sites. I can write scripts, query the database, set up separate subdomains, or set up cron jobs and they work without my having to ask tech support to fix anything or change configuration settings for me.
As long as I've been a customer, I've only had a few issues. Averaging twice a year, my e-mail is very slow to deliver, both inbound and outbound messages, taking up to a day and a half to reach their destinations. These issues clear up, but it takes from nine to 15 days for my e-mail to become stable and quick again. But honestly, compared to the large corporate and government e-mail services I've suffered through, my 1&1 e-mail service has been the more reliable.
My sites have only been down twice, each time for more than two days. Each down period was a result of a server update that failed. When I noticed my sites were down hours after the unannounced updates and contacted 1&1, tech support admitted they were unaware the sites on that Web server were offline. Whatever went wrong, it took the techs two days to fix, but my sites have been running reliably at all other times during the past 5 1/2 years.
Overall, I'm very pleased with the service, the features, and the low, low prices I've enjoyed with 1&1! I recommend 1&1 to everyone who needs cheap, reliable Web hosting.
No frequent server downs , like others . i got immediate answers for my FAQ's. Its amazing that i received 10 free email accounts and sub domains for the same amount i paid.
All the facilities are available for a web designer.
Using cpanel technology is very helpful to us as web designers
Hosting charges also very affordable and bearable
Having a user friendly environment is the other special feature
I would like to have more server disk space for my domain but i know the space given to me is worth for my money
Interactivity is the only thing i see to be improved a little
i experienced the best customer support ever from a web hoster in the last few months
Hosting features are good but feel that it can be better than this
Uptime is also good but hope to be better than this
to my mind this host is suitable for any web designer who need a continuous server online for their business
i would definitely introduce this host to my friends as well
Thank you admin
and god bless
I read a lot of reviews on 1&1 Internet and liked them I knew what I was going to get into. When I placed my order in the morning with them it was quick it went through and i was able to upload my files that night. I was really happy with there hosting but was upset to find out that later down the road when i decided to use my 2 free domains that i got when ordering them that if you used one for 10 minutes and needed to change it because of a misspell or didn't fit your needs or placed by accident that you loose that free domain. After all that passed i was pretty ok with it and was satisfied except when i went to go check out there SSL Certificate that i was going to be charged for clicking the SSL icon you are invoiced for that (you don't even have to hit order is what i was told). When i called them to have them cancel it they said they would and it would be effective immediately (LIE). That was in the end of February 2009. about a month later i was hit with a 49.00 charge on my pay pal that was not suppose to happen. It later cause a big big misunderstanding and such i had to call my personal bank, pay pal, and 1and1; everyone but 1&1 were on the same track as far as records go but 1and1 said i owed them 49.00 that i did not have. I faxed them all my records for the same answer that i owed them 49.00 that i never got in the first place. the locked me out of my email, account, and website. this all took place on March 28 2009. i was told that if i didn't pay that they would forward it onto a collection agencies where they would charge me an extra 39.00 on top of 49.00 a week later i decided to pay and called them and was told that they were issuing me a credit and was told they put it on my account which i was kind of shocked by and then was told that i needed to pay 49.00 so i did just to get access to my files so i could switch host. So here i am out 2 49.00 and was only refunded 1 49.00.
In my honest opinion 1&1 was a great host but there billing tactics are horrible and so are there customer support tactics.
* What do you wish you'd known before becoming a customer?
* How have they handled your support queries?
* What level of technical expertise do their customers need?
not major just billing
* How have 1&1 Internet handled any problems?
* What kind of customer is this host suitable for?
anyone as long as they are willing to fork money over
* Would you recommend 1&1 Internet to friends?
sure but i would definitely warn them
What do you wish you'd known before becoming a customer?
I wish I had read the fine print more carefully...they sign you up for automatic renewals then do not send out reminder emails so you remember to cancel the accounts if you have no further use for the domain names. When you call to cancel that same day, they tell you they cannot refund the domain name registration fee because they are nonrefundable. They don't care that their automatic renewal policy causes your bank account to overdraft...
How have they handled your support queries?
They send patronizing emails that basically say, "You should have read the fine print when you signed up." and "There's nothing we can do."
What level of technical expertise do their customers need?
??? All I did was link up the domains I purchased with other websites I have. It wasn't that technical for my purposes...
How have 1&1 Internet handled any problems?
Like I mentioned, they will not refund money once they get it...Not even when it is the right thing to do...
What kind of customer is this host suitable for?
Not me...I will use EWeb for all my future needs. I have a domain name through them which was cheaper. They also sent me notification that they were going to renew it.
Would you recommend 1&1 Internet to friends?
No...they have really irritated me with their refusal to reimburse my money when I cancelled my account 1-2 days after the automatic renewal that I was not aware would occur.
I tested 1 and 1 Internet's services last fall, starting with their basic 99 cents per month email package, primarily to test the quality of their services. I've since moved up to their top-of-the-line Titan Linux root dedicated server. When you compare the features with the competition, they are way ahead of the pack.
I also transferred all my domains to them.
Customer service has been great. With dedicated servers, support comes direct from their headquarters in suburban Philadelphia. I've also dealt extensively with billing, the result of adding and removing services, and they've always treated me with courtesy and respect. More to the point, billing is always accurate, and promised credits are always granted.
I earn my living online. My server has five busy sites, including two online radio shows. I use Apple's Darwin Streaming Server as a broadcasting tool. 1 and 1 Internet provides the fast, reliable service I require to stay in business. Whether it's a small, personal site or a full-blown business, you can depend on 1 and 1 Internet to deliver the kind of service you expect.
We are in 1&1 since 2007 and we are very satisfied.
The prices are great, the servers are real and they manage their own servers. You can see their infrastructure in the official website in a flash-based tour.
I'm an international customer, with the Home Package, and I have no problem with payments and support, and the package is very professional (120 GB of space, 1.2 TB of transfer, two domains for free) for $5.
The uptime is excellent (see the RealMetrics performance review). Our websites are hosted in the US servers and here in Brazil they load very fast.
We have an e-commerce platform, and we installed SSL Certificates automatically in control panel without expertise, and the is price lower than the Brazilian prices.
I see that 1&1 is a solid company and their services are easily configurable in the Control Panel, so you don't need technical expertise to use their hosting services.
I contacted them and was answered quickly, either by email or by telephone.
I have and will recommend 1and1 to my friends as I have had a decent experience with them! I mainly use them for domains, but will soon open a web hosting account with them (lots of freebies included!)
They offer a very reasonably price service. I have not had any issues with them. As with anything if you are a newbie, tech support can only take you so far. They can configure the service for you but if you don't know how to code or are not technical it may be very frustrating.
Best avoided for professionals. We had three dedicated servers with 1&1 and had to migrate all of them due to unacceptable amounts of downtime and poor customer service. As an example they switched off one of our servers without warning after a single junk email complaint from a hotmail user (they'd signed up to the site's newsletter).
To be fair they are cheap, and their admin panel is well featured and very easy to use.
Want a Free Domain Name?
Already a 1&1 customer? Write an honest & helpful review & earn a free domain from Domain.com if we publish it. Learn more...
Take a deep breath and think about exactly what you want to say about 1&1. Please be specific: we're only interested in hearing that 1&1 rocks/sucks if you can explain why.
Claim Your Free Domain
If we publish your review, you will earn a free domain from Domain.com.
Only open to our newsletter subscribers - claim it now before the offer ends.