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Is A Small Orange the host for you?
Last reviewed Aug 16, 2016
$ 2.92 / Month
All A Small Orange plans include a money-back guarantee
I've been with ASO for about 1.5 years and have noticed a gradual decline in support. Tickets take ~1 week for a reply, even simple inquiries like "Hey how many outgoing eMails am I allowed per hour?" have gone unanswered for days. I've been waiting to hear back about an SSL certificate issue for 9 days and the ticket hasn't even received an auto-response. It's completely unacceptable support. During the first 6-7 months of service I received speedy account setup and quick replies to support tickets. I consistently rated them highly when asked to complete their in-house surveys. I'm not sure what changed after I renewed for the next year.
My site loads extremely slow despite optimization attempts and there are frequent error messages in cPanel that make it difficult to get things done. I'd contact support but... well, see issue above. I would not recommend ASO after my recent experience. I've got 5 months left prepaid and I've requested a cancellation at the end of that term (no refunds available). I will not be paying for long hosting terms again in the future after this experience.
I was an A Small Orange (ASO) customer for over 7 years. Originally, they were very good, however, once sold to a parent company their service deteriorated quickly. Over Christmas of 2015 I had 4 days of downtime without a single response from support. They did post that they were having troubles and were full of apologies, but 4 days of outage is relatively unheard of in hosting circles. However, despite these issues I kept my VPS and a few shared servers with ASO. I hoped it was a one-off occurrence and that it would be an isolated issue. Over the next few months I would have periodic downtime as measured by a monitoring service; support requests would be file and the average response time was a few hours. Live chat is relatively quick to respond, quick to apologize, but very slow to help. From my experiences I don't think they're very tech savvy; just offshore people kept on-hand to provice the illusion of support. Every issue I had for the past six months always needed to be "escalated", which takes half a day or more.
This past week I had to cancel all my services with them when my VPS went offline for 5 days. We noticed the server offline within 30 minutes and placed multiple support requests. All requests were ignored for 5 days. Live chat finally responded and for another 36 hours gave me the run around. Empty promises and excuses about "having a high volume of support requests". After 6 days of the VPS server being completely unresponsive and offline we had to urgently move all our websites to a different hosting company and cancel our services with ASO.
Please, save yourself a lot of headaches and grief and avoid this company at all costs. I can honestly say that the experience has been the worst business ordeal in my twenty years plus of dealing with online properties.
I have had ASO for about 2 years. Over the course of 2 years I have had a very large customer lose thousands of dollars to downtime. Every single time support had some excuse. First the server that my reseller account was under completely crashed and they couldn't bring it back up. Then the DNS server went out. Then they were blacklisted as a spam host so all of my emails were bouncing as well as my customers. This is probably the worst hosting provider in the business right now. Stay away at all costs no matter how cheap their hosting is.
first 3 months all well
Steady bandwidth capacity warnings. Site was utilized for advancement as it were. No activity yet myself. Robots dismisses all bots.
After that site was stopped and have abandoned. I kept getting notices till in the end everything on the server vanished. They had no clarification how or why.
gotten different warnings of my site being hacked and how it was my deficiency
Most exceedingly bad facilitating administration I have ever had and I have been creating for more than 10 years.
i WOULD RECOMMEND you to dont buy from them plis/
I came upon a small orange hosting by suggestion of one of my clients who was looking to move a site from a more expensive option (that site is now elsewhere). The transfer went great, and I was immediately impressed with the speed and quality that I saw with a small orange. Fast forward a year... It became time for me to build new web sites for my businesses, so I chose a small orange without question. The first year and a half were great, and I experienced almost no issues. Support / customer service were also remarkedly better than any other hosts that I had dealt with previously. At some point, I figured out that I was really hosted on a server at hostnine, but under the name a small orange, and it did not bother me at that time.
At some point, my server location changed and the performance level that I experienced suffered significantly. After three years, I have split ways with a small orange and the corporate conglomerate that now owns their trademark name. The final straw was that they let the SSL certificate on my e-commerce site lapse TWICE, and their excuse is to tell me that as the customer I hold all responsibility to maintain the certificate. So it is my responsibility to open a support ticket X number of days in advance of the SSL expiring so that they can renew it at their leisure. On top of that, my renew date for the SSL gradually shifted backwards (about two weeks a year).
I am only writing a review because I read the negative reviews and felt I had to share my experience. I have small clients on ASmallOrange shared servers and company and other larger sites on a server we manage at Linode. Quite frankly, we've had zero -- and I do mean zero -- issues with ASmallOrange. I use chat for support when needed and have always felt happy with quick response time and the quality of the help. We do speak geek so I wonder if that helps? Someone mentioned having a problem accessing the database. I don't know their skill level but good grief, it's easily accessed from the control panel. We do our own auto backups of all sites to local, which is our preference as it's critical. Down time has not been an issue at all. We're not employed by or having any other relationship to ASmallOrange -- so this is truly representative of my company's experience. We'd be gone in a flash if that had not been the case.
I wish i had read these reviews before joining ASO. It's just frustraiting the amount of downtime, and when the website is up then you have tons of problems. I can't login to my WHM account or Cpanel for any of my pages.
Some people in customer support know what their doing, but you have to be a pain in the ass and insist in getting a supervisor in order to get those people on the chat. Forget about getting a phone number to talk to someone.
As i'm writing this review i noticed people were complaining about the latest collective downtime on Facebook (i've been on chat with them for over a month trying to solve different problems). Good luck trying to find them, they removed all the bad comments.
It's even hard to get away from them. I'm trying to download my latest backup and forget about it. Access to phpMyAdmin, forget it, can't even display the databases.
At first these guys were great but a recent string of downtime, lack of support and flat out dishonesty led me to move away. Be warned, you will be let down by this company. Their uptime is terrible, chat waits times long and unhelpful and absolutely no phone support. They recently deleted all of the comments from their Facebook page to hide their unhappy customers.
Stay Away if you want serious hosting.
These guys host your shared hosting sites on Bluehost and hence they provide 99.9% uptime for cheap hosting whereas more serious VPS and Dedicated servers don't have any uptime guarantee.
During course of 1 year with them our site used to be down almost every month for 1 or 2 hours. But since it wasn't long duration we didn't bother much. But then all hell broke loose.
On Dec 25th they just shut down all VPS on their hosting for 5 days. 5 days guys and you can't even login to cpanel to take backup and get the shit out of there for 5 days.
Just one word Stay Far Away from them and never even think of having them as your host.
Really, really bad! Be forewarned, don't go there. My sites have been down for 3 days now (12/16-29), and all they say is "sorry". I cannot even get into the CPANEL to move the sites and domain to another host. I moved several of my other sites off A Small Orange previously, and now I am wishing I had moved them all. I'll likely lose my client over this. I work with dozens of hosts, and A Small Orange is by far the worst.
A Small Orange has been providing hosting services since 2003. Although it isn’t one of the best-known hosts in the industry, it has grown rapidly. Having originally been based in Atlanta, Georgia in the US, it is now located in Durham, North Carolina.
The company was founded by Tim Dorr, a web designer, and bought out by Douglas Hanna in 2010. Hanna was customer service manager at HostGator and now serves as the CEO at A Small Orange. The takeover was co-funded by Brent Oxley, the founder of HostGator.
Hanna also runs two other hosting companies, HostNine and SEO Web Hosting. A Small Orange is clearly a well-connected company.
Original founder Tim Dorr now runs Army of Bees web design.
A Small Orange splits its hosting into five types of plans: shared, reseller, business, cloud VPS and hybrid/ dedicated. All hosting is exclusively Linux-based.
A Small Orange advertises a 99.9% uptime guarantee. The company has a live status page, but this is hidden behind a login, and there’s no archived uptime information available.
The company has a small section about its data centre, but the information provided is very vague. It’s not clear how many there are, or where the facilities are located. The site does say that the company’s servers are monitored with CCTV and protected with backup battery and diesel power.
Customer service is clearly a key consideration, but there isn’t much information about the company as a whole on its website, which is a shame. If more details were provided about the people behind the company, it would inspire confidence and give A Small Orange more of a human touch.
In interviews, CEO Douglas Hanna has stated that many of A Small Orange’s technical support team members work remotely - some of them in different parts of the US. This probably explains the lack of clear detail about its team on the website; unlike many hosts, this isn’t a company that has in-house personnel working within arm’s reach of its servers.
Support is provided 24/7, all year round, via email and ticket. Live chat support is only provided on weekdays, and it appears that there’s no telephone support. Again, this is probably because the support team is scattered across the US.
A customer support forum is provided as a support tool, but the company admits that this shouldn’t be considered an official channel for getting help.
All A Small Orange customers are provided with cPanel (and WHM, if applicable). This isn’t necessarily free on the more powerful plans, though, so double check the cost of a licence before signing up.
A Small Orange does not appear to place great emphasis on freebies or vouchers. There’s nothing to speak of; the host prefers to stress the quality of its support.
Customers who sign up to a shared hosting or business hosting plan at A Small Orange can claim a refund under its 45-day money-back guarantee. If you want to cancel your plan after that point and you’ve paid annually, the company will refund your unused time, which is a very positive policy.
There’s no such policy for other plans.
A Small Orange strikes me as a straight-up host that’s clear about its packages and services. Most customers should feel well-informed; it doesn’t try to overstate itself or market its hosting with gimmicks, and its website is well-structured and appealing.
The slight sticking point for me is the lack of telephone support, limited live chat support and the fact that the tech support staff aren’t physically located in the same place. Although I’m sure they provide a great service ( the company is clearly keen to stress the quality of its support provision), asking customers to rely mainly on email as a support mechanism is asking a lot.
Having said that, A Small Orange appears to be reputable and I was impressed with the clarity of its website content. Its refund policy is also a big plus point.
A Small Orange provides service for cPanel-based CentOS servers only. Although the company does provide other operating systems like Windows or other Linux distributions on certain plans, it does not provide support services for them.
There are no hidden costs or setup fees attached to any A Small Orange plans.
Yes. The company offers four dedicated server plans at different prices with SSD caching technology for improved overall page load speeds.
Yes, you will get a free domain with all annual plans.
Yes, A Small Orange provides domain registration services and handles transfers at a previously determined fee.
The company offers 90-day money back guarantee for all new users of shared web hosting, reseller packages, Cloud VPS and Semi-Dedicated plans. A Small Orange also offers a 10-day money back guarantee on starter, business and e-commerce website design and fulfillment plans.
Yes, A Small Orange offers several Cloud VPS plans.
Yes, the company offers 24/7 phone support, email support and live chat.
A Small Orange is a US company and customer service is available only in English.
The company’s head office is in Durham, North Carolina, US.
The company has two data centers and they are located in Dallas, Texas, and Dearborn, Michigan.
The company supports a variety of programming languages, including Phyton, Ruby, Perl, NodeJS and PHP 5.4.
Yes, the company offers three different reseller plans.
Yes. Affiliates can earn $50 in commissions for every referral.
Yes, A Small Orange offers transfer support, but it’s not free.
Yes. The company offers several different WordPress hosting plans.
The company offers four shared hosting plans – Tiny, Small, Medium and Large. The Tiny plan supports only a single domain, but other plans offer unlimited domains.
No, the company does not offer sitebuilder software and templates.
The company employs 24/7 server monitoring and automated daily backups.
Yes, e-commerce features are supported in shared hosting plans.
A Small Orange offers automated Joomla transfers.
A Small Orange offers transfer support for WordPress migration.
Yes, the company offers a number of different SSL certificates.
The company does not offer unlimited bandwidth or storage.
Yes, the host offers Magento hosting plans and offers support in the process of migration of your Magento website.
A Small Orange offers cPanel and WHM if applicable.
The company offers following payment options: credit card payments, check, money order, PayPal, etc. All monetary transactions transpire in US Dollars.
A Small Orange has a 99% up-time guarantee
The company offers password-protected directories, IP-blocking and hotlink/leech protection.
Yes. A Small Orange employs a Content Delivery Network (CDN) as an optional add-on.
Yes, monthly payments are available, as well as quarterly, semi-annual and annual.
Yes. You can get ID protection as an option.
A Small Orange offers automated daily backups.
All plans except the Tiny plan support unlimited domains, so it all depends on the feature set you need, i.e. dedicated IP, private SSL and so on.
Website owners can create an unlimited number of email addresses with each domain.
A Small Orange does not offer unlimited bandwidth and storage.
Various discounts are available. A Small Orange offers 10% off for non-profits or charities, but it does not provide free domains or free add-ons.
Adwords credit is not available at A Small Orange at the moment.
Web hosting server features video streaming option, but you are limited by storage and bandwidth.
A Small Orange
InMotion Hosting Reviews
I have used asmallorange.com for my hosting for about 2 years now... in that time period they have managed to have 7 days that were over 12 hours of downtime. That is NOT acceptable for any business website, so unless you are hosting a blog or something that is not involving purchases, then you should expect ASO is going to cost you more than you might save from their deals. Yesterday was one of the biggest days of the year for my sales and this incompetent handed me 23 hours of downtime followed by 6 hours of uptime and now it's down again... once again hurting my sales and reputation of my business. Furthermore during those 23 hours, I could not get ANY INFORMATION WHAT SO EVER about what was going on and when it would be resolved. The tech support people have no information for anyone, all they will do is create a ticket for you... but when you ask them ANY question they have NO ANSWERS. I asked a lot of questions and every single one was answered with "I'm sorry but I have no more information" - if you are running a business you would be a fool to use ASO to host it, take it from someone that's lost at least $1000 in sales due to their complete incompetence and lack of concern for the business that rely on them.
A Small Orange is sort of like my beagle - when it runs, it runs fast, but a whole LOT of the time it's down for a nap. My beagle LOVES a good nap and my server just finished a just under 5 hour nap on today on Tuesday, 10/13/2015, on two of my ASO VPS servers - the second noteworthy "nap" in 4 days. Incidentally, the ticket I put in at 8:09 am on Saturday (server down) was responded to at 5:54 pm on Sunday. The server did actually come up around a half hour later, but the veracity of their support does bear a little scrutiny when it takes 34ish hours to respond to a "Server Down" ticket, yes?
I have spoken to them on occasion and their support is generally pretty good - not that the answers you get on the phone translate well to getting your server fixed, but... Pricing is reasonable and their control panel is comfortable. Their speed is GREAT (again, provided the servers aren't on "beagle time"). That all said TO their credit, if the servers aren't running, it's all a moot point. If they could resolve their uptime problems, I would be their biggest supporter. Unfortunately, with the service as it is, I will be moving my accounts elsewhere.
My time is valuable and having to take calls and emails from customers complaining about site outages is neither good for business nor good for time management. Everybody's time can be better spent working on creating new, great things as opposed to trying to straighten out things that SHOULD be taken care of without a second thought.
Constant uptime issues. Down twice this month for hours due to "system maintenance". Avoid at all costs if your site actually being up is important. Their 99.9% uptime guarantee only applies to their cheap plans (makes no sense). Our sites are constantly down - I pay a third party for uptime monitoring... Constant issues. Seriously terrible uptime.
I moved from GoDaddy to ASO a few months ago. I haven't had any problems like some of the previous reviewers--fortunately. I have contacted both the tech support for trying to figure out how to get my domain moved to them and bill support to figure out the monthly charges. Both of the employees provided a high level of service that I didn't get with GD. I have been very pleased so far with this service.
I have been with a small orange for 6 months now and we have had numerous outages like the one we are having right now. One of which lasted a full week, dealing with their tech support has also been a pita as problems which are not obvious do not get solved, they just get transferred. We are likely to go somewhere else whenever we get the change and would urge anyone looking for a reliable host to look elsewhere. We had read the really good reviews about ASO initially but now understand most of these do not come from actual customers. This has been frustrating for us and costly as well in both time and lost sales.
I run a startup news site and when a website is in its incubation period, reliable hosting matters. I signed up an got a business hosting under A Small Orange thinking they have the capacity to deliver but unfortunately, in less than a month of being with them, I have experienced terrible downtimes. In fact, as I am writing this review, my site is experiencing downtime. and it has been down for more than an hour already (going two).
One thing that attracted me to their hosting services is the load of the servers. According to them, they have 'lesser' load per server that's why the efficiency and speed won't get compromised.
YES. Their hosting is pretty fast, they have a clean cPanel and really professional support BUT not of those can compensate an UNACCESSIBLE website. as I write, i am losing readers clicking my social links, organic searches and referrals.
I think A Small Orange is a good hosting company for personal blog sites who have 1-10 readers a month as they need not worry about downtimes. But for startup companies, SME's and bloggers, STAY AWAY FROM THIS HOSTING COMPANY.
By far I have used services of many hosting providers, but ASO is the best so far. Their resolution time is amazingly low... You ask them for any assistance and they will make sure that the correct thing is delivered to you. Their uptime is excellent, I have never faced any downtime so far.
They have all the latest cpanel plugins and also provide assistance in installing any of them or their modules.
Overall experience is amazing.. A Small Orange Rocks.. bigtime..
I have been with a small orange for two months. Their customer support does not understand the technology they are using. I have had 7 outages in two months. One of the outages lasted more than 24 hours. My email, corporate website was down for more than a day and all I received back from support was a generic reply with "We are sorry you are having trouble" thats it, no help or a direction to go. If you want uptime and decent service, this is not the place.
Asmallorange migrated my websites to a different server, but missed a step when setting up the FTP, or in the migration. I went back and forth with them for two days, trying to get them to fix it. At first they acted like nothing was wrong. Then they just completely ignored me. I finally fixed the problem myself with no help from their tech support department or their knowledge base, which only allows a broad search.
After I fixed the issue, I told them that I wanted to leave them and move to another host. I was paid in advance for almost 2 years out, so I wanted a refund of the unused portion. They refused to give me a refund of the unused service, which should be an illegal practice. It's practically stealing. They kept asking me how I fixed the problem. I guess they never figured it out. I will use most of the service I've already paid for, but as soon as the term is up, I'll run away from Asmallorange as fast as I can. Their support department is pathetic.
I have moved to A Small Orange from GoDaddy because I wasn't satisfied with their hosting service. I have read great reviews from ASO and that is why I moved here.
The first problem I faced is migrating my websites. ASO didn't provide any useful help and their system even blocked my copy script to move my files in one transfer. It took me a month to migrate my websites.
The second main issue I faced is with their DNS service. It just wasn't reliable enough so I had to move back to GoDaddy Premium DNS which is a good service even though their hosting is awful.
The last issue I faced with ASO is their 99.9% uptime guarantee. I have a monitor set up for my websites and I have received constant alarms for one of them. When I notified ASO their first response was that my alarm is wrong. The next time I received an alarm I checked my website and it was really down. I also contacted the monitoring provider and they said that these 500 errors are 100% false-positive free. Still today ASO didn't fix these errors and when I had more than 50 days of downtime for a month they failed to refund anything. If there was an error at GoDaddy they at least refunded a month without any hassle.
ASO's support is fast and good if you would like to have simple tasks but if something is bit technically complex they fail to help. Every ticket response is replied by a different person and they don't read back the full ticket case just the last response. I am deeply dissatisfied with their service and considering to move to another host.
Haven't had any problem using this hosting service, although my business was closed and i closed my hosting account. But when i asked to close my hosting account without requesting a refund, they still refunded me just like they guarantee. To me, it made me surprised. But the only thing i dislike about Asmallorange is the price. $10 for a standard package. With that money, i can buy a vps. But with its quality, i think it worth the money and i'd never had any downtime, i can barely say it's a pretty good hosting service for starter.
A Small Orange Rocks! Of course they rock. I switched from Go Daddy in January because I found they had hidden cost and I was not happy. A Small Orange set me up in a matter of minutes. This was the fastest set-up I ever experienced, compared to other hosting companies I have used (Go Daddy, HostGator, Liquid Web and Site 5). My web site was online an hour later. I have never experienced any downtime. And their customer service is better than anyone else out there. I am 7 hours from them and have always had live chat support in a matter of minutes and the customer service person was always helpful. Four stars for value because at $10 per month, I find they are a little expensive. But I sleep well at night knowing my customers can find me because my web site is always up.
The support is good but i think not the best. They answer as soon as possible, but i don't have to use them a lot.
The speed is fantastic - always works fine and very fast! Also i dont have problems with uptime their server and sites works well. And of course A Small Orange Rocks!!!
I've been with A Small Orange almost a year now. I'm a developer so I'm constantly working with their interface. It's been one of the easiest companies I've worked with. Recently I've been developing for a website hosted on GoDaddy(the client already had hosting with them) and the experience has really made me appreciate my own server. Where do I begin? First, the servers being used are super fast. 6 cores compared to Go Daddy's dual core.
A Small Orange has been relatively problem free. When I have had issues, they've always been easy to work with and do it in style. I would recommend A Small Orange if you want shared hosting that uses state of the art servers and complimented with exemplary customer support.
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