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11 Aabaco Reviews:

Is Aabaco the host for you?

Last reviewed Aug 25, 2016

Key features

  • 24/7 Support
  • Small Business

User Reviews - Total: 11

★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Aabaco has excellent customer support - knowledgeable, patient and willing to guide you through steps to solve problems you may encounter yet again. Sadly, though, they need excellent customer support: the email problems over the last several months, from simply shutting down to disappearing composing-in-progress probably could not be solved by customer support but having those friendly folks on standby made up for a lot when I needed to make Sitebuilder changes to my website. Appreciate the free tools for tracking website views but this is nearly balanced out again, by a negative/holdover from Yahoo!: The pricing is quoted as a monthy figure but must be paid in advance as an annual one, so, like a cell phone contract, you're hooked in. Does excellent customer service and easy to use site tracking tools balance out disappearing email and deceptive pricing? Will consider the others on this site and decide next year.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I had several questions that concerned me regarding not working with Yahoo techs directly about my domain. When I called my old Yahoo support number this new tech came on. He was very cordial and patient answering all my questions. He also took the time to go step by step while I was on my computer to make sure I understood what I was doing and why it was to be done this way. I am no computer expert but when you the help was great.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Hello,
I own a small music business and had to have my webpage done succently and easy to follow for my visitor. I contacted Aabco with some (to me!) serious issues. Resolving my web issues was time consuming and the Aabco representative was competent and, to my happiness, patient and kind! Thank you Aabco for your very impressive, successful help.
Sincerely,
Kathleen Kniskern

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I became an Aabaco business customer by default when Yahoo ended their website and merchant account business division. Initially, I was going to move my domain, as I no longer needed a business account and services on that domain name. The technology specialists I talked to were helpful and complete. I thought the domain had been moved but the new host dropped the ball and when I turned off the Aabaco account several months later my server crashed.
The Aabaco staff was again incredibly helpful; despite the fact at that point, I was not a customer. After more research and experiencing the poor support response on the “new “ domain holder, I returned to Aabaco one more time and asked about options for hosting my domain with Aabaco. Again the 3 technology staff members I worked with on different pieces were helpful, patient, accurate and excellent communicators, in lay terms, throughout the process.
I am delighted to be working with a company that clearly values each interaction and cares about it customers in all stages of the relationship. What a valuable and refreshing experience in the business world climate.

Barb Blain
PediPlay

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

The support I've received to solve my questions by phone was excellent! I forgot my password and the gentlemen on the phone guided me step by step in the kindest way possible. I fully recommend you not to hesitate to make a call if you need support. I love to be a customer of aabaco

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I spoke with Pratul about a very difficult issue with mobile receipt of Yahoo Business e-mails. He was polite and patient, and spent over half an hour on the phone with me before telling me that he would have to spend more time off-line to troubleshoot my problem. He said that would get back to me within a few hours. He did call me back, to tell me that the problem had a known cause, and that the engineers were working on it. It should be resolved within 24 hours. That's the status right now. But I was appreciative that, even though my issue has not yet been resolved, (1) Pratul went to great lengths to maintain security of my account, and (2) he took me seriously enough to try and get to the root of my problem.

★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Aabaco works great for our business needs. This service is cost efficient and offers a robust set of features for various hosting needs. When we have issues the support is very helpful and works diligently to resolve our problems. The support specialist I spoke with stayed on the phone with me to ensure that my issues were resolved in a timely manner, restoring functionality to our site.

★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

The support staff is very helpful and knowledgeable. They were able to quickly resolve our problems. Our library uses the services mainly for the business e-mail, which is very easy to set up and easy to use. We have not used the web services enough at this time to evaluate and review. Overall I would recommend the service.

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

Most of the support people were very inflexible and provided very little help and were a waste of time. Our web site was down and email was down, and the confirmation email was going to an address that was down, so it didn't do any good to send email there. But they didn't seem to care. So it took me two days to get my web site up. It would have taken even longer, but the final support person I talked to was reasonable and was able to help me get things working again.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Aabco took over Yahoo Business e-mails.
I had been using alias e-mails and did not see the change over and my account was cancelled. All my e-mails...gone!

Yahoo was zero help.

I contacted Aabco and at first, I think I confused a couple of the help guys. So I took a deep breath waited until the next day and
I was BLESSED to talk to Prakash! He was patient and methodical. He said let me call you back within an hour or two.
He called me within an hour or so. He told me to log in and WHAMO...all my e-mails were back! (I know now to back them up).

Nevertheless, Prakash, took care of everything and we are thrilled to say the least!

We will be on top of the account NOW...but, it does not take away from Prakash being "THE MAN" and handling everything to help us out!

Thank you to Prakash and Aabco!!!

+ See More Reviews

Aabaco

aabacosmallbusiness.com Location: US

Pros: Free templates and marketing tools , Online store tools

Cons: No money-back guaranteed advertised

Aabaco Introduction

Aabaco is the new name for Yahoo! Small Business Hosting following a rebrand in late 2015. It's based in the US, and its plans are focused on customers in the US, although it does also have offshoot companies with more localized variants.

Despite the name change, it has retained a strong focus on small business website hosting. Yahoo! originally intended to split Aabaco off into a separate company, although it seems to have placed those plans on hold for the foreseeable future.

Services & Specializations

Aabaco splits its services into three main categories: Web Hosting, Stores and Localworks.

Web Hosting is split into three packages, from Basic through to Premier. All plans include a site builder, to enable simple sites to be created. The higher two plans allow users to use PHP and Perl, and install scripts like WordPress and phpMyAdmin.

The Stores package is an eCommerce plan that includes payment gateways and shipping integrations, plus template designs for the layout of the site. The software incorporates analytics and SEO tools, as well as a live chat feature and real time monitoring tool. The plan can be extended with additional apps for retargeting, directory listings, maps, social network integration and more.

Localworks is a package of services to improve your presence on various directory sites. As well as being a listing service, it also provides fast updates and analytics tools that allow you to monitor ad performance.

Datacenters & Hardware

Aabaco says it uses redundant, geographically distributed data centers. It doesn't offer any specifics about where its data centers are located, and there's no information about its facilities or physical security.

Support and Policies

Aabaco offers customer support via phone and email, 24 hours a day. There's also a self-help form on its website that can guide you to a solution in a pinch, and some video tutorials for popular features.

Existing customers can use the self-help tool, and then convert this into an incident if they need to speak to someone on the phone.

Backups

The two more expensive web hosting plans come with snapshot backups. These backups let you restore a deleted file to a previous version. These backups are provided automatically, with backups being taken every four hours, weekly, and nightly.

Uptime Guarantee

Aabaco offers a 99.9% uptime guarantee. As is common with guarantees of this nature, scheduled downtime isn't covered. It's unclear what would happen if downtime exceeded 99.9%, and there is nothing in the Terms and Conditions about this.

Billing and Payment

Aabaco bills its customers annually by default. At sign-up, you can switch to monthly billing, or pay upfront for 3 or 5 years. Payment is taken via credit card, debit card or PayPal.

We didn't find any information about a money-back guarantee.

Summary

Aabaco's priority is business hosting, and its packages will appeal to smaller companies that have yet to make their mark on the web.

When we reviewed Yahoo! Web Hosting, we found it difficult to find much information about its infrastructure, and the details on its website were limited to the basics. Aabaco is much the same. It's lacking the guarantees that would make it more compelling, but we'll likely see Aabaco improve its website as the company matures.

Aabaco Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Basic Plan Small Business 24/7 Support 100GB 1000GB $3.75/month
Usual price:

Aabaco Features

How does Aabaco compare to their competitors?

Overall ★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★
Visit Aabaco
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More Aabaco reviews

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

We had some difficulty switching to Aabaco from Yahoo, but made one phone call and had everything promptly and easily resolved. Don't have a long history yet, but have to say it's off to the best start I've had switching to any other business recently. We understand that issues arise, but having them so easily handled is a big deal. We are very appreciative. We feel it's a great value and will be pleased to continue to do business with Aabaco.

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