Aplus Reviews

I've been a customer with APlus since year 2003, so about 7 years now.
I tried APlus in 2003 because they were CNet's recommended choice and they were in fact amazing hosting provider back then.
Technical support was really good and the amount of resources you got for the money was far better than any other hosting providers. I don't even think I had major downtime for couple of years. I was so happy that I bought 2 additional accounts with them.

However, everything changed in year 2009 when they were bought out by some company or had change in management. They announced that they will be upgrading their platform for all users and then the nightmare began. They have been nothing but trouble...
Since 2009, their technical support was crappy (they really didn't know what they were talking about) and their billing team was even worse. My websites were either down or mis-configured all of sudden due to their upgrade changes. It took so much longer to get hold of technical support over the phone and they often didn't know what was wrong or simply said it will get better once their upgrade is complete. I ended up cancelling 2 accounts with APlus and didn't even get any refund (per their policy).

I really miss the old, original APlus company. I kept one account with APlus because they do offer very generous resources for the money and I'm basically using their hosting service for the disk space. They also give you multiple website/domain option, which is nice. If you need LOTS of disk space and bandwidth for low price, APlus might be a good choice but I wouldn't use them as my main website because their service and servers are unreliable now.

I was a customer with Aplus for many years. They were responsive to tech support tickets, and there was rarely a need to file any. They were the perfect host, albeit slightly more expensive than some of their competitors. Then, in late 2009, they underwent serious system upgrades. Personally, I think they were bought. After these upgrades, I decided to redesign and relaunch my website and that of another client whom I had recommended to host with APlus. Both accounts had to file support tickets which were responded to slowly and with form letters. Only two sentences in the entire emails differed despite being responses to very different issues! MySQL servers had been outsourced and the Control Panel interface became very slow. The servers now run on a hybrid system of Windows and Linux hosts. Migrating away from them also took quite a while because they held my domain for almost a week past my transfer request. Maybe they've gotten the kinks worked out, but I would enter APlus with extreme caution.

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Aplus Overall rating 2.9 2

User Reviews – Page 1 of 1

We've 2 reviews by this host's customers. Unlike many hosting reviews sites, we go for quality - not quantity. Learn why we're different from other web hosting reviews sites.

David H. handymango.com

Tylor Smith tsmithcreative.com

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Our Profile

International software company Abacus America founded Aplus.Net way back in 1992. Although Aplus was originally established as a domain name registrar, today it is one of the world’s top internet solutions providers following its move into web hosting in 1998.

In 2006, the company was bought by Gabriel Murphy, a property and technology investor. The acquisition by Murphy has helped to cement Aplus.net’s position in the hosting industry. The company’s revenue for 2007 was a very wealthy $32 million – a doubling of its profit since 2003. Aplus.net is proud of its history and pedigree as an internet services provider having been a market innovator since the early days of online marketing.

Company and Services
Aplus.net offers a wide range of internet services from domains to online marketing support through to web hosting. Its hosting packages (both shared and dedicated servers) are specifically designed with small to medium sized companies in mind. It is best known for its shared hosting, which comes with a comprehensive mix of tools and features for both Linux and Windows. Quality website design is a key element of Aplus.net hosting service. To this end it offers both an economical web design service and a more sophisticated bespoke service for more complicated websites. Customers with demanding website requirements are best served by Aplus.net’s dedicated hosting solutions.

The company’s new headquarters are in Murphy’s hometown of Overland Park, Kansas (not far from Kansas City) having moved from San Diego California in 2007. Nearly one third of the company’s 300 employees are based in the new state-of-the-art offices in Overland Park, including its sales, technical support and customer service departments. The building also acts as one of Aplus.net’s data storage facilities. A second data center was opened in the spring of 2008 in Phoenix, Arizona. This new facility has 12 staff members looking after some 2,600 servers. Aplus.Net’s European office is in Sofia, Bulgaria. This office takes care of sales, billing, web design and technical support for its non-US based customers.

Today Aplus.net has around 200,000 customers worldwide, has registered more that 500,000 domain names and hosts some 110,000 websites.

Aplus.Net has been awarded many accolades, including the CNET Editors' Choice Award. For more than four years the company has featured on Tophosts.com’s ‘Top 5’ list. Its success has also lead Aplus.net to feature in several business publications including Forbes, Entrepreneur, Black Enterprise and PC Magazine.

Server Location
The servers for Aplus.Net are located at data centers in Phoenix, Arizona.

Related Links
Official Aplus blog
Aplus Support Forum
Aplus Customer Directory

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Hosting Plans

Hosting PlanDisk SpaceBandwidthPrice 
Managed Hosting Basic Plan$30.00/monthView Plan
Managed Hosting Select Plan$60.00/monthView Plan
Managed Hosting Premium Plan$90.00/monthView Plan
Personal15GB250GB$5.45/monthView Plan
Business200GB2000GB$89.95 (Pay only for 9 months)/monthView Plan
Professional300GB3000GB$17.96/monthView Plan
eCommerce500GB5000GB$32.04/monthView Plan
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