Add Your Review for Apollo Hosting

11 Apollo Hosting Reviews:

Is Apollo Hosting the host for you?

Last reviewed Nov 3, 2014

Key features

  • PHP
  • WordPress
  • Uptime Guarantee
  • MySQL
  • Perl
  • Shell Access

User Reviews - Total: 11

★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

I have been with Apollo Hosting for more than five years and the problems have minimal. Thier customer service is less than it was. I would recommend Apollo to any small business.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I did some research on this host and found lots of good reviews so I gave this host a try. Their support was very helpful they helped me on how to move my site from my old host to their server. I really like the control panel it's really easy to navigate and also mobile friendly so I can access the control panel on my mobile. I recommend everyone to try this host you'll never regret this!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have used many webhosting websites, Apollo is my favourite website. It has great uptime, support and freatures better than anyone.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

Apollo Hosting rocks, because they are nearly always up, some things I dislike is their outdated software.

 
★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

I've been with Apollo Hosting for many years in a shared hosting account and I'm happy with them.

The servers are good and uptime is very good. Several of my domains have moderate traffic (more than 1000 visitors a day) and are hosted out of the same shared hosting account. The websites seem great and fast. As a web developer, I love many of the features in their Control Panel. I've found setting up scripts and applications usually to be a breeze. Their support has also been wonderful, and I haven't had to call much. I called them when I needed some customized Apache server settings and they were great!

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

I used Apollo once, the initial impression was that they were perfect for VPS hosting. I was wrong... Anytime I connect through RDP, It's always down... They may be "okay" for website hosting, but not VPS hosting.

 
★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

Appolo host is The best place for VPs with windows. And they providing domain regestration also And more over the have Website creation tools,Google Webmaster Tools etc .Am Highly recomanding this host for my friends

 
★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Their customer service is horrible and imap email will put any business out of business. After 8 months of struggle and "customer disservice" i decided to shop around for a better webhosting provider.

 
★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

Apollo hosting is one of the best hosting service one can find. Its quite fast compared to others! The support corner is really worth praising! I'm fully satisfied with Apollo! Thank you!

 
★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

I just canceled service after 5 years. We used to be very happy with their VPS hosting. But they were purchased a few months ago and the data center was moved.

The move itself was managed terribly. They set weekend dates for the move and postponed last minute on 3 occasions. The last time, they suddenly had the brilliant idea to migrate on a Tuesday???? So we were down for a FULL 24 hours while they migrated all VPS at once. They picked a ridiculous time to migrate, and they did it very poorly. They should have done a portion at a time and had a real strategy. Any 24 hour downtime is completely ridiculous with business hosting.

Then we started to have outages under their new datacenter. Turns out they have unknown hardware problems (they claim). Our VPS had 4 or 5 serious outages, some for 12+ hours. Again, completely unacceptable.

now trying to reach support is such a painful experience. They outsource their front line call center overseas. You can imagine the nightmare that is now Apollo support.

They have a VPS support line - supposedly "experts". I called to have our host name changed. They promised to escalate to someone who could do it and I would have a call back in 2 hours to confirm. 24 hours later nothing was done and no callbacks. That was the straw that broke the camels back.

I just changed to a new provider (wiredtree.com) and I am thrilled. What a breath of fresh air... and you know what... shock of all shocks... our web site now stays up!! Imagine that.

 
★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

Apollo is truly a TERRIBLE service provider. They frequently implement changes to your account without any notification. Then you stop receiving email for days. And when they move from one server to another, they lose the whole configuration - all your old email, all the forwarding addresses you have configured, etc. It's really a joke - I can't think of a worse provider I've ever heard of (OK, maybe earthlink ISP is worse). They don't even try to provide a smooth transition - they just start you off on a new server, new UI, lost configuration.

For almost a year I was receiving one of their other customer's email. I reported this several times before they fixed it. The support staff just doesn't care - they seem to be overwhelmed by the volume, and they are clearly very used to abuse. The only positive side is that apollo is so insignificant that most corporate firewalls don't block it like they block godaddy, gmail, etc.

Use any other provider but apollo!!!!

 
Apollo Hosting logo

Apollo Hosting

apollohosting.com

Apollo Hosting Introduction

Apollo Hosting is an independent web hosting company based in the US with a focus on shared web hosting. It has been in operation since 2001 and offers shared hosting and VPS hosting packages suited to small to medium sized businesses.

Hosting Hosting Plans

Apollo Hosting has kept its hosting plans simple with the option to buy SSL certificates, a backup service, SiteLocks and a professional SEO service on the side.

There are a total of five plans available through Apollo Hosting: two Linux based shared hosting plans, one Windows hosting plan and two VPS hosting plans.

Shared hosting is priced based on the length of the hosting contract you purchase - one or two years. The greater length of time you commit to, the cheaper the monthly charge is.

  • The Starter plan allows for one domain name, one SQL database, 50 GB disk space and 500 GB bandwidth.
  • The Prime plan allows for unlimited domain names, disk space and bandwidth. It lets customers host up to 50 SQL databases and comes with a free shopping cart and a free domain name.

Windows hosting is also available on a one or two-year plan. This comes with a free personalized domain name and allows for unlimited hosted domain names. Customers get unlimited bandwidth and disk space, a free shopping cart and website builder.

The Apollo Hosting VPS plans are both Linux based and are only available on a yearly basis.

  • The VPS plan provides 10GB disk space, 1000 GB bandwidth and 256 MB RAM (burstable up to 1 GB). This plan allows for 10 websites and provides one dedicated IP address.
  • The VPS Pro plan comes with 60 GB disk space, 2000 GB bandwidth and 512 MB RAM (burstable up to 1 GB). This allows for 100 websites and provides 1 dedicated IP.

There is also an affiliate plan and a referral program. The company also offers a product for resellers.

Hosting Uptime/Downtime

The Apollo Hosting data centres are based in two locations in Boston, USA and are monitored 24 hours a day, 7 days a week. The data centres are backed up with a UPS diesel generator to ensure that they continue running in the event of a power cut.

Apollo Hosting does not make any claims or provide any guarantees when it comes to website uptime.

Apollo Hosting Support

Apollo Hosting customers are supported through an online support console, telephone and live chat tools. The team is available 24 hours a day, although it is unclear where the support is based.

Customers also have access to a knowledge base, user guides and a range of tutorials to help them find the information that they need. There doesn’t appear to be a Twitter feed or a Facebook page for customers to interact with the company, so social media support is out. There’s also no forum for customers to interact or share information.

Apollo Hosting in the News

Apollo Hosting have been in existence for over 10 years now, but there has been little attention paid to the company in the press. There are no news articles, good or bad regarding the company in the tech news channels such as ARSTecnica or CNet.

Hosting Control Panel

The control panel brand is often a really important feature for web hosting customers, but Apollo Hosting provide little information on the control panel they offer. I did a little detective work, and the tutorials section on the support pages do provide an overview of a shared hosting control panel which looks like an in-house control panel. The interface appears to be fairly basic, but it does seem to cover most of the key elements of a decent control panel.

VPS customers appear to get the Plesk control panel for administering their sites.

Hosting Extras

Apollo Hosting provides a range of freebies to encourage customers to sign up. These include generous Google Adword credits and Yahoo credits, a free toll free phone number (for US businesses only), free shopping carts and domain names.

Apollo Hosting also supports a range of plugins such as WordPress, Joomla, Drupal, Perl, phpBB, ZenPhoto and more.

Hosting Money Back Guarantee / Cancellation Policy

Apollo Hosting does offer a 30-day money-back guarantee for unsatisfied customers. As you would expect, this doesn’t include domain registration fees, setup fees or any other additional services that have been purchased.

Whilst this is fairly standard for most shared hosting, Apollo also provide this guarantee for their VPS hosting too.

Beyond the money-back guarantee, customers can cancel their account early, but they will incur a charge for doing so.

Hosting Summary

Apollo Hosting is a relatively run-of-the-mill web hosting company with little to make it stand out from the crowd. I was disappointed not to see a branded control panel or an uptime guarantee.

All services appear to be geared more towards customers looking to host eCommerce sites; most plans provide eCommerce tools and Google and Yahoo credits to help get started, with customers having the option to purchase professional SEO services as an extra. As such, the company may have a niche, but some aspects of its service let it down.

Apollo Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Starter Hosting Value Plan WordPress PHP Anonymous FTP Shell Access Perl MySQL Unlimited Unlimited $4.99/month
Usual price:
VPS Hosting Plan PHP Red Hat Shell Access Firewall Protection Dedicated IP Linux 10GB 1000GB $29.99/month
Usual price:
VPS Pro Hosting Standard Plan PHP Red Hat Shell Access Firewall Protection Dedicated IP Linux 60GB 2000GB $49.95/month
Usual price:
Prime Hosting Value Plan WordPress PHP Anonymous FTP Perl MySQL Uptime Guarantee Unlimited Unlimited $7.95/month
Usual price:
Apollo Windows Hosting ASP ASP.NET WordPress Windows 2003 Anonymous FTP Windows Unlimited Unlimited $7.95/month
Usual price:
VPS Hosting PHP Linux Uptime Guarantee Credit Card Payment Gateway PHP Support Tickets Daily Access Statistics 10GB 1000GB $29.95/month
Usual price:
VPS Pro Hosting PHP Linux Uptime Guarantee Credit Card Payment Gateway PHP Support Tickets Daily Access Statistics 60GB 2000GB $49.95/month
Usual price:

Apollo Hosting Frequently Asked Questions

  • Does Apollo Hosting offer only Linux plans? Can I get a Windows hosting plan?

    You can get both – the host offers Linux and Windows plans, along with Microsoft Exchange hosting.

  • What about hidden fees? Should I be worried?

    All fees are listed on the website and in the terms of service. Some administrative fees may apply in case your payments bounce.

  • Does Apollo Hosting offer any dedicated server plans?

    No. This host specializes in shared and VPS Linux plans, as well as shared Windows plans.

  • Will they provide me with a free domain if I sign up for an annual plan?

    It depends on the plan – the entry-level Starter plan does not include a free domain, but the Prime plan does.

  • I think I may need to register a few additional domains. Do they handle domain registration?

    Yes, Apollo Hosting provides domain registration and transfer services.

  • What about their money-back guarantee? What’s it like?

    The company has a standard 30-day money-back guarantee. Refunds are only available if you pay by credit card. Domain registration fees cannot be refunded.

  • I’ve outgrown shared hosting. Does Apollo Hosting offer any VPS plans?

    Yes – the host offers two Linux VPS plans, dubbed VPS and VPS PRO.

  • Do they have a support hotline? What forms of support are available?

    Yes, phone support is available, along with live chat.

  • What languages is customer service available in?

    Customer service and support appear to be available only in English.

  • Where is Apollo Hosting headquartered?

    The Apollo Hosting head office is in Burlington, Massachusetts, US.

  • What about their data centers? Where are they?

    The company uses data centers in Boston Massachusetts, US.

  • I intend to use my hosting plan for development. What programming languages and scripting languages are supported on plans?

    You can expect a standard suite of scripting and programming languages on Linux plans, as well as Microsoft-specific standards on Windows hosting plans.

  • What about reseller plans? Do they have any?

    Yes, the company offers a reseller program dubbed WholesalePlus.

  • Do they have an affiliate program? What’s it like?

    The company has affiliate and referral programs. The affiliate program pays up to $75 commission per sale.

  • I think I may need some help moving a few of my old sites to their VPS plan. Will they provide me with free assistance?

    It depends on your specific needs, but there is not a lot of information on migration support.

  • I am about to launch my first WordPress hobby site, which could grow into an interesting niche site. Are any of their plans suitable for me?

    Yes, if you are just getting started, the WP Basic plan should be more than sufficient to meet your needs.

  • What if I decide to launch a few more sites? Will their shared plans be enough?

    The Starter plan supports only a single domain while the Prime Plan can handle multiple domains. It should be enough to host a few low-traffic sites.

  • I am not much of a programmer and I’m on a tight budget. Do they offer free site builder software?

    Both shared hosting plans come with free site builder software (Website Creator) and you also get access to 9 pages and 100 templates.

  • What about security? I make WordPress sites for my clients and I need to know my customers won’t be hacked, is this a serious host?

    Apollo Hosting employs 24/7 network monitoring and industry standard security. We were unable to find information on any security breaches related to their facilities.

  • I am considering entering the e-commerce space. Do they have any e-commerce plans? Do their shared plans support the necessary features if I choose to launch a small shop?

    The host does not offer hosting plans specifically designed for e-commerce, but the Prime shared plan features support for a number of shopping cart solutions.

  • What if I choose to expand? Do they offer any business services, like marketing services?

    Yes. Apollo Hosting offers SEO services, search engine marketing, email marketing and a range of other services you may find useful.

  • What about their Microsoft Exchange plans? I need something small and cheap, do they have any adequate plans?

    Apollo Hosting offers three Exchange hosting plans, starting with 5GB mailboxes on the Basic plan. Plus and Premium plans come with 10GB and 25GB respectively.

  • I am planning to accept credit card payments on my new e-commerce site. I need SSL certificates and I’d like to get them from my host. Do they sell SSL certificates?

    Yes, Apollo Hosting offers two different SSL certificate packages that should cover your needs.

  • Are any of their plans suitable for hosting a lot of images?

    Shared plans come with unlimited storage and gallery support. However, the storage is intended for normal use rather than storage, so you need to check the terms of service and make sure you won’t violate them.

  • What are their VPS plans like? What’s the bandwidth cap? What about virtualization?

    Apollo Hosting’s basic VPS plan comes with 1000GB of bandwidth while VPS PRO includes 2000GB. Both plans run on Linux and use OpenVZ.

  • What control panels do they use?

    Apollo Hosting appears to be using a proprietary panel in lieu of cPanel. VPS customers get the Plesk panel.

  • Do they accept PayPal? What forms of payment are supported?

    You can use PayPal or a credit card to pay your bill.

  • What is their uptime guarantee?

    Apollo Hosting does not have an uptime guarantee.

  • Are any special security features available?

    You can get SiteLock and backup/restore services as an add-on.

  • What about CDN support?

    Apollo Host does not mention CDN support in its promotional materials.

  • What billing cycles are available? Could I pay monthly?

    No. Monthly payments are not available. The host offers annual and biennial billing cycles.

  • Can I get ID protection for my domain?

    Yes, if you choose to register a domain through Apollo Hosting, ID protection is available as an optional add-on.

  • What’s this host's backup policy like?

    It depends on whether or not you get the backup add-on. It’s relatively cheap and it’s probably a good idea to get it.

  • What add-ons are available with their shared plans?

    Apollo Hosting is geared towards e-commerce sites and small businesses, so the host offers WP Essential, Google Apps for Work, various security add-ons and marketing tools.

  • How many email addresses do I get on their shared plans?

    The entry-level plan appears to support a single email address while the Prime plan supports an unlimited number of email accounts.

  • Apollo Host’s shared plans promise unlimited bandwidth and storage but are they really unlimited?

    A number of restrictions apply to both packages, so please examine the terms of service carefully.

  • Do they offer any discounts for students? What about non-profits and educational institutions?

    We found no evidence of such discounts.

  • Will they provide me with any Adwords credit?

    Yes, you can get $100 worth of Google Adwords credit, along with Yahoo or Bing search credits.

  • Are VodaHost shared plans suitable for video streaming?

    Not really. Apollo Hosting is focused on small businesses rather than content services.

Apollo Hosting Features

All Features

  • Access Logs
  • b2evolution
  • Credit Card Payment Gateway
  • Crontabs
  • Custom Error Pages
  • Daily Access Statistics
  • Drupal
  • e107
  • Email Forwarding
  • File Manager
  • FormMail
  • FrontPage Extensions
  • FTPS
  • Gallery
  • IMAP Support
  • Joomla
  • Mailing Lists
  • Mambo
  • osCommerce
  • PayPal Shopping Cart
  • PHP 4
  • PHP 5
  • phpBB
  • POP3 Support
  • Ruby on Rails
  • Server Side Includes
  • Shared Hosting
  • Shared SSL
  • Shockwave
  • ShopSite
  • Spam Filter
  • Streaming Audio/Video
  • Webmail

How does Apollo Hosting compare to their competitors?

Overall ★★★
Support
★★★
Features
★★★★
Uptime
★★★
Value
★★★
Visit Apollo Hosting
Overall★★★★
Overall★★★
Overall★★★★
Overall★★★
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