Warren Belkin
I just canceled service after 5 years. We used to be very happy with their VPS hosting. But they were purchased a few months ago and the data center was moved.
The move itself was managed terribly. They set weekend dates for the move and postponed last minute on 3 occasions. The last time, they suddenly had the brilliant idea to migrate on a Tuesday???? So we were down for a FULL 24 hours while they migrated all VPS at once. They picked a ridiculous time to migrate, and they did it very poorly. They should have done a portion at a time and had a real strategy. Any 24 hour downtime is completely ridiculous with business hosting.
Then we started to have outages under their new datacenter. Turns out they have unknown hardware problems (they claim). Our VPS had 4 or 5 serious outages, some for 12+ hours. Again, completely unacceptable.
now trying to reach support is such a painful experience. They outsource their front line call center overseas. You can imagine the nightmare that is now Apollo support.
They have a VPS support line - supposedly "experts". I called to have our host name changed. They promised to escalate to someone who could do it and I would have a call back in 2 hours to confirm. 24 hours later nothing was done and no callbacks. That was the straw that broke the camels back.
I just changed to a new provider (wiredtree.com) and I am thrilled. What a breath of fresh air... and you know what... shock of all shocks... our web site now stays up!! Imagine that.
John West
Apollo is truly a TERRIBLE service provider. They frequently implement changes to your account without any notification. Then you stop receiving email for days. And when they move from one server to another, they lose the whole configuration - all your old email, all the forwarding addresses you have configured, etc. It's really a joke - I can't think of a worse provider I've ever heard of (OK, maybe earthlink ISP is worse). They don't even try to provide a smooth transition - they just start you off on a new server, new UI, lost configuration.
For almost a year I was receiving one of their other customer's email. I reported this several times before they fixed it. The support staff just doesn't care - they seem to be overwhelmed by the volume, and they are clearly very used to abuse. The only positive side is that apollo is so insignificant that most corporate firewalls don't block it like they block godaddy, gmail, etc.
Use any other provider but apollo!!!!
