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382 Arvixe Reviews:

Is Arvixe the host for you?

Last reviewed Aug 31, 2016

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Arvixe screenshot

Key features

  • Free '.com' domain
  • 99.9% uptime guarantee
  • 24/7 technical support
  • Unlimited email
  • 60-day money-back guarantee
  • WordPress integration

Great reasons to choose Arvixe

  • Over 3 MILLION websites being hosted worldwide.
  • 93% of users say they would recommend Arvixe.
  • WhoIsHostingThis users rate Arvixe as 3.2 out of 5 – Good.

Most Helpful Customer Reviews

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

Arvixe rocks because I get immediate help when I have a tech support call, I've never waited more than two minutes to get a technician. On top of that they're pretty fast at getting things resolved. Their sales staff is also fast and helped me when I wanted to upgrade an account, they figured out my credit for money paid on an existing plan, and I was in action in about five minutes. I got this excellent level of support when I was on their least expensive, "personal" plan. I think that says it all.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Affordable!
Outstanding support!

If you're a a wordpress blogger, new to self-hosted, I'd recommend Arvixe in a heartbeat! Perhaps you just want your own domain name and email -- the price is unbeatable.

Personally, I'm not TOTALLY new to this, so I had something to compare with, and I found the website easy to navigate.

What really shines, is their support, though. I'm somewhat technically challenged :) and I needed help with setting up my email at another place that I like. The patience, and friendly guidance from these guys really struck me as superior!

User Reviews - Total: 382

★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

For the first year. Arvixe was fine. Renewal in June this year was, however, so poor that it has damaged my business and left me no choice but to move hosts. Renewal entailed renewing the hosting for two domains, both of which had SSL certificates. I paid for everything in good time. The hosting was renewed, but the certificates were not, so my customers got to see sites which were no longer secure and looked like scams. Weeks passed, but despite my chasing, nothing happened. I closed the accounts and moved elsewhere, and am pursuing Arvixe for a refund, which so far they have been unable to provide.

The technical side is a joke. Last week (end August 2016), months after cancellation, I got an email from Arvixe apologising for the delay in installing my certificates and undertaking to get on with it ASAP. I have lost count of the number of different people I have dealt with, none of whom have been able to sort out my technical or accounts problems, and none had any knowledge of previous communications. Yes, they offer refunds, but they repeatedly say that they do not apply to me because I had accounts for more than 30 days - true but I want a refund because their incompetence damaged my business and necessitated my move, not because I changed my mind.

I conclude that if you just want the simplest of websites where the host has to do nothing but set up a basic account for you, then Arvixe might be a cheap way of doing it. But as soon as you ask for more than this, they cannot deliver or even communicate with you. Yes they have numerous avenues of getting in touch, but in my personal experience these are all utterly useless. If you are looking at business-grade hosting, even for the smallest business, go somewhere else.

★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

After a year with Arvixe, I have found that my websites have been down a lot, I have had serious email issues, the wait time to get support is typically between 15 mins and 45 minutes, and the support staff has, the majority of times, been unable to solve my problem straightaway. Moreover, when setting up, I asked a couple of questions that may have "seemed stupid" (although, no question is a stupid question, right?), and was offered NO response to them. I can't imagine what kind of operation they're running. However, they clearly have a lot of satisfied customers, which indicates that their service and product could be good, but that it's definitely INCONSISTENT. And that's not good enough these days when there are so many many many hosting companies out there...

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

The worst customer service of any company in the history of the internet. I have been trying to get access to my domain to setup a new laptop for email service. Customer service can not provide me with access. They can not reset the password. They can not understand English. They can not cancel my service. They can not understand any emails. They can not undetstand what my domain name is even though they send emails to that domain. They keep asking for credit card numbers when I can not get them to understand I do not know what they want. This has been going on for over 6 weeks. I have to resort to notifying ICAN to get the domain back. Arvixe used to be the best with USA managers, owners and customer service. Then a group of Indians bought the company and terminated customer service. The replacements are from India yet have no understanding of the English language. Run away as fast as you can. They are not able to run a hot dog stand.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Used Arvixe first time in 2009. My site grew and had to upgrade to dedicated server but not from Arvixe. Tried them again in 2012 and had to move the sites as ten sites I hosted had more inodes than they allowed. Both times had timely response from them.
Came back to Arvixe in Jan 2016 again for another set of sites. Sites worked fine. As the traffic grew they suspended my sites for using too much resources. I directed the traffic through Cloudflare and sites worked fine for a month.
On July 30th sites were suspended due to DMCA violation. Someone uploaded content and I was away and couldn't delete it on time. I opened ticket with Arvixe to allow an IP access so I can fix the problem.
After two weeks and numerous talks with Live Support Chat. No fix. No response from their abuse team. All they can tell me that higher support had to look into this. But how long does it take?
Would never user Arvixe ever again and while searching on internet for another host. Came across a company EIG, that has been buying all the smaller hosts. And all those companies owned by EIG are doing down the hill, due to terrible support.
Do your research before signing up with any host.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Hi, i am using arvixe business class plan for over an year. I chose them because of the good reviews across some websites. But I am really disappointed with their service. Their uptime is really bad. it gets frequent disconnection. And there is delay in receiving emails. and they don't give any notification before any server updates.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have been on shared hosting ($4/mo) for last year and half and so far my live e-commerce site has been running reasonably well and earning me $$. So there is very little to complain.
Pros:
1. Value for money.
2. Generally stable server. Almost 99% uptime.
3. Feature rich cpanel.
4. Fairly ok speed for shared hosting.

Cons:
1. Support might take very long time to look in to calls (sometime > 2 days).
2. First level support sometimes do not seem very knowledgeable will you give a very standard replies.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

very bad company, zero support, zero knowledge, takes a weeks to respond to ticket, even they have no time to respond to ticket. never buy hosting from ARVIXE
im on their server but im in trouble, my website goes offline everytime. even they are not answering to the live chat.

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

I've been with Arvixe for a number of years and once upon a time they were the BEST host (for .NET) out there. Their support was once superb, response times excellent, customer service stellar...

Then they were bought by EIG who quite literally drove this train into the ground. Support times are measured in weeks (I'm currently waiting on a request for help with an "instant alias" which has been in the queue for a full 7 days with ZERO response). The servers (http, email, database) are up-and-down like a yo-yo. I've sent them so many "my server is not responding" tickets that it boggles the mind. Arvixe is now one of the WORST hosts that I've had the displeasure to deal with - ALL my properties that were/are hosted on Arvixe are currently being or are migrated over to a different host.

Do yourself a favor, preserve your sanity and stay far, far away from Arvixe.

★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

Arvixe hosting is just a good hosting provider. The major fault in it is Support and their UPTIME.
If you want to run micro niche site, then Arvixe is good choice, as it is affordable and have easy to use features.
But, if you are running a site with heavy traffic then this is not the best choice. The uptime plays an important role in the site ranking!
but here there is no 99.9% uptime, which can cause difficulties in ranking of the site.
If you want to know more about the Arvixe then you can take the EXPERT OPINION.
Hope it will be helpful for you!

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe experience:
Well I've been 6 months with them and wanted them to tell a little bit about them since the experience I've had with them is very good
In these six months I'm not complaining, first that all support is very good, they respond to the touch by skype is as much more rapid over there
something that I haven't seen in other companies that provide support for skype.
I have hosted with them regarding the hosting several sites hosted with them, some are warez and other legal issues 2
I'm not complaining have not fallen my pages websites with them and the truth seems to me to carry six successful months with them they deserve a good review from me, stand, and luxury are webhosting are a tremendous company in my opinion.

+ See More Reviews

Arvixe

arvixe.com Founded: 2003

Arvixe Introduction

Arvixe is a web hosting company which offers a range of services from shared hosting through to dedicated hosting. It does not seem to specialise in just one area like many other companies do, preferring to keep its options open.

The company was formed in San Luis Obispo, USA in 2003. It is a privately held limited liability corporation and hosts a variety of websites from around the world, from personal sites through to sites for enterprise-sized businesses. Its mission is to serve as a complete hosting resource to clients and provide reliable and high quality services and support.

Hosting Plans

Arvixe offers both Linux (CentOS) and ASP.Net (Windows) hosting for all of their hosting plans. Whilst they offer shared, reseller, VPS and dedicated hosting, they do not yet offer a cloud hosting service.

Arvixe hosting plans are split into five classes, Personal, Business, Reseller, VPS and Dedicated.

  • The PersonalClass plan represents competitively-priced shared hosting. Customers can choose Linux hosting or pay slightly more for Windows hosting. These plans provide unlimited disk space, unlimited bandwidth and up to 6 domains. The Windows hosting plan includes up to 6 dedicated application pools. The personal plans can also be upgraded to a Pro version, which allows for unlimited websites (and unlimited dedicated application pools for Windows hosting).
  • The BusinessClass plans are similar to the PersonalClass shared hosting plans, but include a dedicated IP. The servers are set up to contain fewer users on each server and therefore increase reliability and uptime.
  • Arvixe offers ResellerClass hosting plans based on the amount of disk space and bandwidth you need. Again, you can choose from Windows and Linux hosting and get up to 200 GB disk space, 2000 GB of bandwidth and unlimited domains.
  • The VPSClass Linux hosting plan offers 40 GB of disk space with unlimited bandwidth, 1024 MB of dedicated memory, 2 cores and 2 IP addresses. You can upgrade to the pro version to get 80 GB of disk space, 2048 MB dedicated memory, 4 cores and up to 5 IP addresses.
  • The VPSClass Windows hosting plan comes with 40 GB of disk space with unlimited bandwidth, 1536 MB of dedicated memory, 2 cores and 2 IP addresses, which can be upgraded to 80 GB of disk space, 3072 MB dedicated memory, 4 cores and 5 IP addresses.
  • The DedicatedClass hosting starts with a choice of single-processor or multi-processor servers. Each plan can then be customised to suit your individual business needs.

The plans also allow you to pay for additional services such as a dedicated IP address, Coldfusion (Windows) or MSSQL reporting service (Windows), depending on which plan you have signed up for.

Uptime/Downtime

Like many other web hosting companies, Arvixe offers a 99.9% site uptime guarantee, and it will refund you if the guarantee is broken in any given month. It also offers a 100% uptime guarantee for dedicated servers with pro-rata refund for any downtime.

The Arvixe data centres are located in Dallas and Houston. Each has a fully redundant power supply with backup generators and a UPS power control system. The data centres are monitored 24/7/365 from the network operations centre with state of the art monitoring systems. Both data centres have Statement on Auditing Standards No. 70 Type II certification.

Servers are backed up daily and weekly for PersonalClass and ResellerClass accounts. For BusinessClass and EcommerceClass accounts, they are backed up hourly, daily and weekly. The backups are primarily for Arvixe in the event of a server going down. Arvixe advises customers to regularly backup their own data, but backups are made available to customers wherever possible.

Support

Arvixe customers have access to 24/7/365 in-house US based phone support, live chat and email support. They can also discuss issues on a customer forum and have access to raise support tickets on the Arvixe help desk.

The help desk software also provides access to a knowledge base and a news feed which Arvixe keep up-to-date with news articles and videos about the company.

The Arvixe blog is very active and provides regular ‘how to’ articles as well as other bits and pieces of information. The Facebook page is not very active, but the Arvixe Twitter account is busy and the team promptly replies to customer queries. Staff post out regular tweets to news stories and useful blog posts.

All in all, the Arvixe support service seems to be very proactive in getting information to customers on a regular basis.

In the News

Arvixe has not made any significant impact in the news, good or bad. Despite being around for nearly a decade, there are no news stories relating to downtime or other controversial activity.

Arvixe Control Panel

Arvixe provide cPanel with all of their Linux based web hosting plans. Resellers, VPS and dedicated server Linux based hosting customers also get WHM control panel. Both are fairly standard and will be familiar to experienced users.

For Windows hosting, they use DotNetPanel.

Extras

  • Arvixe offers a free domain name for life when you sign up; it will continue to renew your domain name whilst you are still paying for web hosting. If you move to another hosting company, you need to start paying for the domain name and transfer it away if you wish to.
  • Customers who have signed up for Linux hosting get RVSiteBuilder, as well as Fantastico and Softaculous one-click script installers. These support Python, PHP, Perl, Ruby on Rails, SSI, Zend and more.
  • Arvixe will transfer your website for no additional cost when you sign up. It also offers extra discounts for customers who purchase additional hosting accounts and a discount for linking to them from your own web site.
  • Finally, there’s an affiliates programme which gives rewards for customers you successfully refer.

Money Back Guarantee / Cancellation Policy

Arvixe provides a commendable 60 day money-back guarantee, which is relatively generous for web hosting. Refunds do not include domain names, SSL certificates, dedicated servers and marketing accounts. Customers can cancel their account by emailing the sales department.

Summary

Arvixe stands up well when compared to most other web hosting companies. The sheer range of hosting types put them in a prime position and allows for easy upgrades as businesses grow.

The support provision for Arvixe appears to be very proactive and the team are are keen to discuss different hosting options with customers.

Arvixe Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Personal Class WordPress PHP Shell Access Firewall Protection PostgreSQL Python Unlimited Unlimited $3.27/month
Usual price:
Personal Class Pro WordPress PHP Shell Access Firewall Protection PostgreSQL Python Unlimited Unlimited $7.00/month
Usual price:
Business Class WordPress PHP Shell Access Firewall Protection PostgreSQL Dedicated IP Unlimited Unlimited $22.00/month
Usual price:
Business Class Pro WordPress PHP Shell Access Firewall Protection PostgreSQL Dedicated IP Unlimited Unlimited $35.00/month
Usual price:
Reseller Class WordPress PHP Shell Access Firewall Protection PostgreSQL WHM 50GB 500GB $20.00/month
Usual price:
Reseller Class Pro WordPress PHP Shell Access Firewall Protection PostgreSQL WHM 200GB 2000GB $50.00/month
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VPS Class WordPress PHP Red Hat Shell Access Firewall Protection PostgreSQL 50GB Unlimited $40.00/month
Usual price:
VPS Class Pro WordPress PHP Red Hat Shell Access Firewall Protection PostgreSQL 100GB Unlimited $70.00/month
Usual price:
VPS Class Lite WordPress PHP Red Hat Shell Access Firewall Protection PostgreSQL 20GB Unlimited $20.00/month
Usual price:
Personal Class ASP ASP ASP.NET WordPress PHP .NET Framework Firewall Protection Unlimited Unlimited $5.00/month
Usual price:
Personal Class ASP Pro ASP ASP.NET WordPress PHP .NET Framework Firewall Protection Unlimited Unlimited $8.00/month
Usual price:
Business Class ASP ASP ASP.NET WordPress PHP .NET Framework Firewall Protection Unlimited Unlimited $30.00/month
Usual price:
Business Class ASP Pro ASP ASP.NET WordPress PHP .NET Framework Firewall Protection Unlimited Unlimited $43.00/month
Usual price:
Reseller Class ASP ASP ASP.NET WordPress PHP .NET Framework Firewall Protection 50GB 500GB $25.00/month
Usual price:
Reseller Class ASP Pro ASP ASP.NET WordPress PHP .NET Framework Firewall Protection 200GB 2000GB $60.00/month
Usual price:
VPS Class ASP ASP ASP.NET WordPress PHP .NET Framework Firewall Protection 50GB Unlimited $60.00/month
Usual price:
VPS Class ASP Pro ASP ASP.NET WordPress PHP .NET Framework Firewall Protection 100GB Unlimited $100.00/month
Usual price:
VPS Class ASP lite ASP ASP.NET WordPress PHP .NET Framework Firewall Protection 30GB Unlimited $30.00/month
Usual price:
Dedicated Class ASP ASP.NET WordPress PHP Dedicated Server MSSQL $105.00/month
Usual price:

Arvixe Frequently Asked Questions

Arvixe Features

All Features

  • 4images
  • Aardvark
  • AbanteCart
  • Access Logs
  • Adult Hosting
  • Agora Cart
  • Ajax
  • Analog
  • Announcement Lists
  • Apache
  • AWStats
  • b2evolution
  • Bitcoin
  • BlueFish
  • BSDs
  • Catch-all email
  • CDN
  • CGI Access
  • Cheap
  • ClientExec
  • CloudFlare
  • Credit Card
  • Crontabs
  • CubeCart
  • cURL
  • Custom Error Pages
  • dasBlog
  • Dew-NewPHPLinks
  • DocFaq
  • Dreamweaver
  • Drupal
  • e107
  • Elgg
  • Email Forwarding
  • File Manager
  • FlatPress
  • Free Shopping Cart
  • Gallery
  • GD Support
  • Geeklog
  • Git
  • Help Center Live
  • Horde
  • Hotlink Protection
  • ImageMagick
  • IMAP Support
  • ionCube Loader
  • IP Deny Manager
  • Joomla
  • KompoZer
  • LimeSurvey
  • Live Chat Support
  • livesite
  • Mac
  • Magento
  • Mailing Lists
  • Mailman
  • markItUp!
  • MaxCDN
  • Mod-rewrite
  • node.js
  • Nucleus
  • Open-Realty
  • osCommerce
  • Oxwall
  • Password Protected Directories
  • PayPal
  • Phone Support
  • Phorum
  • PHP 4
  • PHP 5
  • PHP Auction
  • PHP Groupware
  • Php Pro Bid
  • PHP Support Tickets
  • PHP-Fusion
  • PHP-Nuke
  • phpAdsNew
  • phpBB
  • phpCOIN
  • phpCollab
  • phpESP
  • phpFormGenerator
  • phpFreeChat
  • phpLD
  • phpList
  • phpMyAdmin
  • phpMyChat
  • phpMyCounter
  • phpMyFAQ
  • phpMyVisites
  • phpPgAdmin
  • PHProjekt
  • phpShield
  • POP3 Support
  • PrestaShop
  • PunBB
  • Railgun
  • Redmine
  • Ruby on Rails
  • RVSiteBuilder
  • sandvox
  • Server Side Includes
  • Shared Hosting
  • Shared SSL
  • Shell Access
  • Softaculous
  • Spam Filter
  • SpamAssassin
  • SPF
  • SquirrelMail
  • SSD
  • Support Forum
  • Webalizer
  • WebDAV
  • Webmail
  • Zend Optimizer

How does Arvixe compare to their competitors?

Overall ★★★★★
Support
★★★★★
Features
★★★
Uptime
★★★★★
Value
★★★★★
Visit Arvixe
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More Arvixe reviews

★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

I signed up for Arvixe PersonalClass hosting last week. Initially the site seemed fine. After being available for about 3 days, the site was then completely unavailable for at least 24 hours due to server problems. After it was restored, I noticed that the SSL I had purchased was not working - they had assigned the wrong SSL certificate to my account. After using their live chat support, this was eventually resolved. However, less than 24 hours later, the correct certificate has been replaced with a different incorrect certificate.

Their service responsiveness is awful. I have lodged two service tickets about my problems - neither have had a response - one of them has been unanswered for 7 days. Their live chat supports consistently stops working.

I have now cancelled my account.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I cannot stop praising Arvixe Web Hosting for a number of reasons which include:

1) 24/7 technical support
2) Affordability
3) Unlimited Mail storage
4) A full uptime guarantee

1: The technical support of Arvixe deserves a lot of praise and credit. They are available to take up your queries and solve them for you around the clock which is something extremely helpful. The time taken by the technical staff to solve the problem is never more than half an hour.
2: Unlike other web hosting companies that are very expensive to subscribe to, Avrixe comes to you at a very affordable price, a factor which is always important.
3. The previous web host that I used provided my with only 300mb of email storage which was simply not enough. Avrixe gives me unlimited email storage space which completely eliminates one of my problems.
4: The servers are active almost 99% of the time which is something every website owner desires. Any time where the server is down, the website owners are at a loss which is something Avrixe is able to minimize beautifully.

★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

Pros:
Unlimited space and traffic.

Cons:
They have the worst support in the industry. I am going to switch hosting providers simply due to this reason. I purchased an SSL Certificate and need to apply it to my website and support never responds. You email them and it goes into a deep dark hole. The live chat you wait about an hour for a person that knows nothing and they send it on to someone else that never does anything. It is the same as having no support.

The servers are slow slow that my website frequently goes down. I get emails from customers about the server going down.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

Sad to say but their support is as bad it can be. I was not able to set up a Ruby on Rails site due to access rights problems, their average response time was measured in weeks. I gave up after the third round. Seeking your money back also seems impossible because they simply do not reply to your request...

★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe has been my ISP since 2008, but apparently they were sold this year. That explains the ridiculously piss-poor customer service I have been experiencing recently. Sometime around 6/9/16 the mail server that they use for my two domains with email went south. I however did not start getting error messages until around the 14th - incoming mail reduced to a trickle, and I started receiving "Sent mail delayed" messages (which three days later led to FAILURE messages). I used Arvixe's online support ticket. For days I received "we are aware of the problem". Then at some point they must have rebooted the mail server because I began receiving mail but all mail I sent continued to be "delayed" and then "fail". I updated the ticket with this information and they responded with 'they tested it and there is no problem'. I said, yes there is a problem and sent them an example. They responded with the same 'we are working on it, have a nice day.' 10 days later, they had done nothing to fix the problem with sending email from my two domains. I got sick of the fake ticket responses and simply used MX Toolbox to determine they have the RDNS for the rebooted server set incorrectly. I then sent them a screen shot of the issue and suddenly they say they have discovered the problem is with the RDNS and are upgrading the ticket. Then three more days pass with no change.

Today I tried the phone instead of an on-line support ticket. After around 30 minutes on hold while the woman on the phone reviewed the file, she finally said she had upgraded the ticket and tried to explain to me that their "Level 1" support -- the people handling the online support tickets - do not have the tools they need to determine the problem. #1 - they claimed that they had already upgraded the ticket, which apparently was not true if the person on the phone is to be believed, and #2 I found the problem myself by running the free scan on MXToolbox, so how hard was that?

Problem is, I cannot get them TO FIX IT....

Arvixe gets 72 hours and then I change ISPs. What a way to ruin what used to be a pretty good company. Very sad.

★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I was very happy with Arvixe until it went spiraling down in terms of customer support. I noticed this last year, it seems they have lost their passion for service.

Arvixe has a lot of needed features common to most hosting companies. The only thing I complain now about them is support. Because of the poor support and slow response times I'm forced to

leave them after being a loyal customer for almost 2 years.

I have also noticed considerable downtimes with Arvixe but I can't confirm the nature of the downtimes since they were lasting for only about 15 minutes and I didn't want to go through the hassle of

waiting for a very slow response and even forgetting about it after several days.

Very poor tech and customer support. They should change some of their people.

★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

Hello Arvixe hosting one of a kind serivice I personally recommend this hosting company I have some time with this hosting company and have not had serious problems. Always my site is online and technical support answers quickly when i have a question. If you are searching for a hosting service I recommend this for the price and quality relationship. thanks

★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

Arvixe is doing a great job keeping my website up and running. I have a lot of traffic on my website and never so far have I had any problems with Arvixe.

I've used other hosting companies in the past, but i kept having server issues. Everything has been fixed once using Arvixe.

I am really thankful to myself that i choose Arvixe.

I have tried many VPS host befor for proxy sites but the best i find is Arvixe and it very recommander for my friend, they have great suppport and powerfull host. I really recommend it!

★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe used to be the real deal in hosting. They had great support and were very fast. After what I think is their involvement with EIG they have been one of the crappiest I've known. I have abandoned them and I'm plannign to transfer my domain from their servers. They were at first very courteous and I hadn't had a problem with downtime. However these past few months they have been very unresponsive to my needs. They were less courteous and always sounded like in a hurry on their tech support that I sometimes don't mind contacting them on some hosting issues. I don't think their value is good anymore.

★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I used arvixe for asp.net hosting and I think they are the best option available for asp.net
the pricing is so resonable and never had any problem with uptime and support.

The price of my package is s affordable. Also got free domain names, unlimited storage and bandwidth and unlimited data transfers along with it!

Firewalls, encryption, and regular security updates is great, never got any problem from hackers and viral attacks.

I don't know what to say about because rarely I had to open support ticket.

Even I asked a special favor directy to the admin and he accpeted my request.

It may look like it's a partial review but seriouslly I am writing what I got from them

★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

ARVIXE - what happened??? Arvixe is rapidly is going down hill. I began utilizing their hosting a while ago (about 2 years or so), and they were fantastic. More recently, things have been going from bad to worse. Service-wise, reps are apparently unable to handle anything for you. Tickets they create sit in the queue for simply inexcusably long times, with a few never being solved. Downtime has (especially in the last week) been the worst I have seen from any "professional" hosting company, with no reason or actions to indicate why the downtime occurred. Performance, while stable in the last few weeks, has suffered as well. Any contact I've attempted to make with them about said downtime results in a "sorry, our servers are experiencing difficulty at this point in time" - well, duh, 20-30 minutes of every hour, my domains, hosting accounts and even cPanel are offline! I've not even bothered to ask about "guaranteed uptime" and the compensation I feel Arvixe customers deserve, as I'm sure a blanket/generic apology with no explanation (in hopefully less than 3 weeks) would be the response.

Whoever bought this once-great host out should be ashamed for tarnishing a good name, thrashing its reputation and burning customers. Although the price may be reasonable, I'm not paying for downtime and generic one-size-fits-all apologies and lackluster service. Shame to see Arvixe on the wayside, my advice is to seek service elsewhere - almost anywhere at this point. Sorry Arvixe, but this is what you get from burning a once satisfied customer!

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Arvixe sucks!

Use to be good but recently their support has been terrible,
My account was suspended due to spam under 24hr notice.
And i've noticed several people complain of spam on arvixe servers.

For over 3 weeks i have been trying to get it re-activated,
what i get is empty promises!

Cant even access my recent database that contains clients
online financial transaction.
Everything, Lost!

If you value your time and money,
Stay away from arvixe.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Business affects, clients get angry! What is 99.99% ?
My website has been down for 2 weeks and nobody answered the ticket. I told them my package type is personal class, so they don't focus on me. I tried moving to Host4asp.net, that site is worse than Arvixe. I think it would be better to stay with Arvixe. After this I bought the business plan, but Arvixe cannot answer the simple ping 2xx ms question. Then I thought maybe I can get a faster support with $20 per month. The final answer is rubbish! Luckily I only bought 1 month business plan and 1 month fast support.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe was my first host and I'm happy with their service. Recently I had a bad experience with the support staff's tone, being not accommodating on a simple question I asked. I know the question seemed dumb but I honestly did not have a strong knowledge with hosting. I was complaining about the downtime last week and told them that I might be on a bad server (I don't know if that really makes a difference) and I requested to be transferred. The staff responded promptly but we had a back and forth that was quite not professional, in my opinion.

Support is a person to person basis so it might be that I've just encountered a bad support person, so I give this part the point it deserves. As with the uptime, I only experienced it just once (the downtime I mentioned). Arvixe's value is okay for the features included in each plan.

★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

I first heard about Arvixe from a hosting forum and grabbed their discount. I was disappointed with their uptime as I encounter several problems and loading duration for the first 2 weeks.

I would like to recommend them, being one of the best ones. But they have responded sourly to my support question about my downtime instead of apologizing.

Their features are complete, as far as I know with regular cPanel hosting. The value is okay but considering the uptime and support issue I had I can't recommend it now. I hope to see them succeed though.

★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

Arvixe Review:

My main issue with Arvixe is their customer support. When one of my sites have just been developed (the first day of web development as soon as the domain propagated), the site went down several times that day (around twice every 2 hours).

I contacted them through their live support and said that the site uptime checker I used "Is it down for everyone or just me" says that my site is down several times today. Then he simply said that there were several plugins installed in my site which caused the downtime.

I told him that the plugins I have are all part of the theme and I need to have them all in order to get the theme to work. These are plugins bundled with my Themeforest theme for it to work properly then the customer support said that he "sees" all my plugins and that they're too many-- I just have to deactivate them and we're good to go.

That's crazy. They put the blame on the plugins when in fact it's clearly a server problem. The site is just new, no content yet and few mandatory plugins are installed. If it worked well for most sites who's using the theme then it should also be working well regardless of my hosting.

Value and features are ok. Uptime and support are insanely disappointing.

★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

I have used many different hosting providers (both free and paid), and I have come to love Arvixe.
I have used a2hosting, Hostgator, and Inmotion, but left them due to various problems. Given Arvixe low price of $4.00/month, I decided to give them a try. For over a year now, I have not had any downtime or slow websites (these were the problems that I have had with other hosting providers.

They have CPanel and unlimited email addresses which is a useful feature. I haven't had any issues so I haven't gotten to see what their support is like so I can not comment on that.

I now use Arvixe to host all of my sites as well as hosts sites for clients that I have done web design for. I think that I have personally found a host that I like and will be able to continue using.

★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

Ever since Arvixe was sold last year support became bad. Then month by month it kept getting worse. At one point I was on hold for over 7-hours. Then they give you some email instructions that change daily. It is now taking a week to accomplish a 5-minute task. I never experienced such bad service from any company at any time any where.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I had a site created and was never able to administer it. I went back and forth with support over multiple months. I was literally never able to gain access to what I paid for. When I asked for a refund for the product I was never able to use they refused. I went to GoDaddy and had my site up and my email running in 15 minutes. Arvixe has the worst technical support of any company I have ever dealt with in my life. They make Comcast support look like the gold standard. My most recent interaction with them was online support. I asked them to make sure my account would not be autobilled. They told me "Once the credit card details are deleted , the account will not be renewed." Nothing about how to remove the details or if automatic billing was even enabled. Just the most atrocious service.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

Support : The worst ever. I amd trying to get a SSL cert installed since 17/5/2016 (today its 7/6/2016) and not done yet. Their support is so dumb they wont even read your ticket properly. The answers they give (one answer every 24-36hrs) are not even related to what you ask. Im not referring to one incident. This is just the recent one. Related ticket ID : UVU-574-14321 (If any one wants to verify)

Up Time : Their control pannel has a tendancy to go off when ever we try to do something (like taking a backup of the DB) and then return after about 1 hour. And the worst is our production site (in the basil server https://basil.arvixe.com/) has been down since the 4th June 2016 (today its 7th June/2016) and theer is no hurry in getting it to work. Their Network Status page (https://status.arvixe.com/) doesn't even mention this issue

Features : Good features for the money buy pointless if cant use them

Overall : My advice, avoid like a plague. And avoid sleepless nights.

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I have been using Arvixe for a few years. Things were great in the beginning. Service was consistent and support was excellent.

Then, this year, everything went to hell. Apparently Arvixe was purchased by a bigger company at exactly around the time things went south.

I have three domains with Arvixe. About five weeks ago they dropped all three of my sites. There was no notice. All three of my sites just vanished. I figured they moved them to another server without telling me. Support got two of the three sites back up within two days with numerous support ticket posts by me, and my main site by the third day. Ever since then my main site has gone down over and over and over and over about a dozen times so far over the last five weeks. They just can't get it right.

They created a Support Code system, and inside your Support ticket they respond after making you wait a whole day for a response by asking you to go copy/paste your Support Code from the client area of their site. It's bad enough that they tell you it's to prove who you are, even though you have to have the correct credentials to login to their support site to create a ticket, but then when they take two or three days to respond to your posting of your Support Code they ask you to go get another code because the one you posted has expired.

Last night my main site when down again. I spoke on live chat with a support guy who told me that he had to reset the nameservers for my site. He said they would resolve within 24 hours. It's been over 24 hours and now my site comes up showing nothing but an Arvixe block with cPanel Login, WHM (Reseller) Login, Webmail Login: and a speed test. My site is completely gone. When I ping the site I get the new/different IP, but I cannot login to my account nor see any of my files. The FTP still works, so I am copying all of my files to my PC hard drive now in the event that, God forbid, they delete all of my files.

If they wanted to get me to quit their service they are certainly doing a good job at it, because I have been more frustrated with these people than ever in my lifetime.

Run screaming from these people. I can't wait for my contract to be up so I can move to another host. Do not waste your time, money or patience on these people. They were a once great service, but they are now the worst I've ever experienced.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Arvixe used to be good, I set up multiple accounts with them. However, in past 6 months, they have managed to delete our data twice (on two separate accounts / domains), with no explanation, extremely poor service, it took 16 days to recover data back up in the first instance, the second instance is ongoing after 4 days and still no sign of recovery (the whole SQL database has mysteriously evaporated). Contact with support keeps saying it has been escalated, senior managers are working on it, it will be restored shortly, but they never provide time lines, the data does not get recovered for days / weeks (we have been informed the latest back up available is from 2 months ago!!! just how incompetent has it become).
The support team does not connect you to any senior manager, does not provide SLAs or any documentation providing recovery times in case of issues caused by their own faults.

In short, I have started migrating all my domains, web applications from them.
Stay away unless you want to go through heartache and extreme stress / uncertainty / possible loss of your data.

★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

If you new webmaster and want run some adult offers or blog then this will be choices for you.

Arvix is one of the few great shared hosts which allow you host adult websites , I used their support system may times and they were always responsive and, well, stable.

Features as standard

· Latest CPanel control panel
· Dedicated ticket & email support
· Superfast reliable servers
· Instant setup

They are also runing good cheap offers specially on december with black friday promo.
Reliable and managed hosting providers you should go for .

★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

I've been a fan of Arvixe since receiving a 6 month trial membership free with their participation in DreamSpark (Microsoft Student Program), and let me say, this was a wise investment decision on behalf of Arvixe, as I have been hooked since! Aside from the responsive customer service, Arvixe is very generous when it comes to provisioning resources for websites. Because of the interactive and visual site design i usually prefer, I've had serious load, performance and up-time issues with other hosts. While any company can offer unlimited space or bandwidth, Arvixe offers both, as well as plenty of Memory, so your site won't get bogged down like with other hosting companies!
Arvixe not only does shared hosting, but have a wonderful reseller line as well. Little perks like $100 Ad Credit towards Yahoo! Bing AND Google Adwords, free WHMCS, a free domain reseller account, nightly backups and more really round the experience out, and make it so there aren't any "surprise" fess or charges after signing up, and the nightly security updates make me feel like my site and intellectual property are being taken care of. A big two-thumbs-up to Arvixe, from a satisfied customer of many years, looking forward to more to come!

★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

Sucks Sucks Sucks!!

Please do not buy hosting with Arvixe, my account with 6 sites are down from many days. They are saying that they don't know when the site will be up. Till today I am facing this problem. Please never go with them.

Our valuable customers are screaming on us because of Arvixe c grade support and technical staff

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Arvixe support is not helpful at all as they use canned responses it is essentially like talking to a computer. Arvixe servers have been down since 5/12 or later and still have not been fixed so their 99.9% uptime gaurantee is false. Also, if you look at any of the reviews and go to their website they say they have hosted with Arvixe you will see that none of those good reviews are using Arvixe as their host, look for yourself!

★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

I get all features I need. However, I have periods of unavailability on my site almost every day, about three or four minutes. Although it is a personal site, I mean, do not use it to earn money, I am seriously considering migrating to another host when my six-month subscription expires.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

The customer support group at Arvixe is fantastic. They respond quickly and are very thorough in their answers. I have only had great experiences with them. I like the format of the dashboard - easy to find what I need. The site has only been down a couple times for short periods in the last year, and I thought that was acceptable. The price is great. I would strongly recommend Arvixe. It's like having a friend help you along.

★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

before it was all good but now support sucks, no reply for 2 to 4 days. need to improve support specially abuse support my ticket is yet not replied for 7 days and my account is suspended for 9 days. I do not understand what happened to arvixe. I will change the host if it continues

★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

I was a happy GoDaddy customer. But a friend recommended Arvixe because of the great price for multiple websites. I currently host five sites on Arvixe. The ASP.NET/SQL Server platform is perfect for the web sites I create. I like that the CLR and database versions are very close to current.

The only issues I've had in five years was a brief problem with the domains not resolving. It took about 20 minutes for support to find the problem and they fixed it promptly. I have occasional problems deleting a database, but support tickets get it cleared up quickly.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

Arviex use to be a great web host, until EIG bought them out and outsourced the staff. Not only did I start having issues at this point, but it continued for a couple of years afterwards. The final straw was when they billed me improperly and I contacted them and got it resolved then I noticed that my SSL cert had an expired date when I contacted them and being on hold for over an hour they indicated that they had billed me improperly; I requested that the billing department contact me and that never happened. I had decided to drop them as a host and then they felt obligated to just satisfy their bill themselves when they had no authorization to do so. Which I don't really understand since you pay for services up front and I was planning on dropping them. I not only do not recommend them I moved my sites because they cost me a very valuable client and subsequent business.

★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

I am a website designer and truth my experience has been excellent with Arvixe. It has been more simple, orderly and better performance than other servers. Even I recomindo always Arvixe my clients.

As for the support I have always received very good response from the support department, only once I had a delay. the answers were accurate, clear and concise. solutions have been really efficient.

Server tools have always worked properly and I have not had any problems with the installation, nor with the adjustments of the sites I've created.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

I have been with Arvixe for the last 4-5 years and it was great till last years but since last 10-12 months, I don't know what happened to them, My websites remain down and nobody replies to my support tickets for days, Even if they reply it is just something like this ...We know the issue and our technical team is fixing it" .... I get the same message for days and days. Their online chat support never gets connected. I am seriously thinking to say Good Bye to Arvixe now due to their pathetic support and unreliable services. Seriously, it is over now. I would advise you not to consider this service if you want to save your business and repute.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

Their services are very good at the start of the contract. As time goes by the services go bad to worse to annoying and finally you end up with really pathetic attitude of all technical support as well as management. I was their customer for some years and progressively their service deteriorated and all of sudden one day they informed me that my site has been deleted and no backup was maintained. To cover up their fault they started inventing stories that I was informed of this, however, upon demand they were not able to produce any email sent to me to that effect. Long story short, stay miles away from them if you really value your data and your money.......

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Love it - been with them for 5 years, support always good, quick response to trouble ticket. Problems are very rare. They host my simple brochure site (flapjackslincoln.com), plus a WordPress site (seercircle.com) I made for a friend.
Price seems reasonable, haven't seen anyone cheaper that's good. Also, their version of C-panel interface seems easier to use and more complete (more available software) than the one GoDaddy ( my employer's webhost) provides. I'd recommend Arvixe based on my experience.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I was using arvixe almost 3 years but suddenly they stopped to give good service. They have one of the worst hosting service, they don't hire qualified person and they just automatically respond through bot. Be aware if you don't want to get headache. They still didn't fixed hosting problem more than three weeks and they say every time same thing we will fix, we send server admin, I created ticket but, auto message system works very well.
BE AWARE if you don't want to lose your money, time and your business.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I am hosting 10 - 15 websites with Arvixe and planning to host more sites of my clients. Arvixe have a very low downtime of their servers and have an excellent support team that solves problems instantly, the only time it takes is to get in touch. Really satisfied with their service. Thank You.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I am a happy customer of arvixe, Life is not black and white, there are millions of colors, Information Technology in general and web hosting in particular is not perfect, but in my view and my last 5 years experience with hosting my website at arvixe, I would say arvixe is and has been more than a good hosting company. That was my experience with arvixe, they are not perfect so as others, but arvixe want to be the best.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have had very pleasant experiences with the service offered by Arvixe, the customized attention is very professional. I'm really happy with this sevice Arvixe. As for the service control panel it is very simple and very clear. They have special attention when it comes to support in asp.net applications. They are always informed about maintaining servers.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

Arvixe used to offer world class / best in class support - and as a result I transferred several domains to them

Unfortunately, over the past year or so, their service / support has dropped off a cliff - and for the last 6 months they have been utterly useless

Yes, they offer a live chat service - great for easy to fix problems, but dont believe them if they tell you they will escalate a problem - it rarely happens & even if it does, expect to get some form of resolution attempted in around 24 hours. Unfortunately, it will of course work at their end but when you try it again, guess what - still not fully fixed.

Am now looking at moving all my domains away as I simply cannot live with this poor level of customer service any longer.

They used to send out loads of monthly surveys - it will come as no surprise to find that few it any surveys have been sent out recently - and the scores on those stack up with my review...

★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

I have been a customer of Arvixe since 2010. I always do my research and, when I joined them then, they were fantastic offering a reliable service with a good price/performance ratio.

Now, I am afraid to say that it is a whole other story!

Arvixe has really gone down hill since 2010 and more particularly in the last year or so. I get regular website downtime and loose business because of it.
Arvixe usually has some nonsensical excuse for the downtime but you will have to wait an hour in the chat queue to get it!

Consequently I am now forced to move to a new host... which is of course a shame and a hassle. I think one needs to be very careful of a company that gets big quickly... or a company that changes ownership (as is the case with Arvixe). Arvixe promises more than it delivers and it is consequently a bad choice now for anyone wanting a reliable host with decent uptime stability. 99.9% I think NOT!

There are now certainly plenty of better options out there... So, Arvixe, a lesson of how to not run a web hosting company! 1.5 Stars

+good features
+bang for buck (feature wise only)
+good deals
+fairly easy to use interface (cpanel)

-Horrible reliability in recent times
-server dropouts / unexplainable occurences
-declining service
-not personal at all

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I love the service itself. The only thing I don't like is that I can not get the support I need through chat. You have techs that can't handle most of my issues without sending it to senior support and they never seem to respond back. This is not good. I want to know why something is happening and how to fix it but support needs to be escalated? Simple questions can be answered but in depth questions seem to never really get answered.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Another unhappy Arvixe customer here, I have been hosting with them for a couple years and was very happy with the service they provided, so happy that I moved 4 customers with them. Just like other reviewers, everything was working until last summer, I could live with the wait times for support, a couple minutes here and there are no big deal. But, we started having issues at least twice a month, mainly with E-Mails, every time they were solving it. Today, some of their servers have been marked for spam and E-Mail is intermittent, to put it mildly.

I didn't want this since moving hosting is kind of complicated, but I will have to start moving my accounts out of there. Good Riddance guys.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I have been charged twice for the same subscription and my website has been off line for over one month. Do not expect any support from the company even if you open tickets. They claim to work on the problem but it is not true. It's a shame. Stay away from Arvixe!

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I am an old customer of Arvixe for about 7 years till now. I do not remember while this years any downtime i had. Also about the supporters i should say they are professional and every time i want them so they help me as soon and best possible. I like Arvixe because it's Awesome.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Five/six years ago Arvixe was a very nice service, from the last years has been falling down, very poor service, many hardware problems, many downtimes...

It's very unpleasant to be waiting for a support ticket more that 48h !! Arvixe has been, and seems that will not be.

I'm migrating to another provider.

★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Hi, I am Using Arvixe from Last Two Years. In the Starts Arvixe had some Limits Like Daily Hits and CPU Usage. My websites have gone offline many times but almost 6 or 7 Months before Arvixe Changed their Servers and then They Remove these Restrictions and Now my Websites are running well.
But Support is the Major Factor for any Webhosting Providers. No doubt Arvixe has a Live Chat and they are solving small issues quickly but if you have any big issue then Arvixe support sucks.
6 months before one of my Website Hacked and Spammer injected some malware scripts in my website. Then Arvixe Disable my website, I contacted Support team via live chat and Created a Ticket to resolve this issue but after 45 days of Daily Chating and Updates of Ticket they refused to clean a website and/or Restore my website from Previous Days, Even they offer Daily Backups in their Plan Chart.
At last, I Manually Remove anything and start a new Site with Fresh Contents.
This Type of Incident happened again to me, I mistakenly deleted my site Directory and I Asked the Arvixe Support Team to Restore my Website if you have any Backup, But after 10 days they asked me that they have not any backup for your site.
In short Arvixe Support is not there if you need them.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Use to be great, but today arvixe support are really slow. You can connect with them but you'll have to wait for 30mins - an hour to get support very bad. Invoices are fast generated, if its time for paying, they are very adept but in times of trouble, they are nowhere to be found you'll have to wait for an hour to get them..!!!!!

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Very Very Very bad Support Service
7 years working with Arvixe (windows reseller )
very poor support for 2 years, time to answer the ticket 3 days
also
5 days, the panel is unable to reach our customers.
We open ticket, do not answer.
We are losing customers.
Live help : down. Not Solve
stay away...

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

If you are looking for a host - keep looking. Arvixe is terrible.

I have been with them for 6 years and they used to be great.

After recently migrating my server, my sites/control panels were up and down for a month. When I asked them to move me to another server, they replied that they could set up an empty account on another server but I would have to move my sites myself!

Well, I agree with part of their statement - I do have to move my sites - but to another host!

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

They may provide you more features in good price, but you have to suffer from frequent server down times and bad support, the support teams are hard to get on chat, also they are even rude to close the chat with out giving you any solution. Worst service, NEVER EVER buy their service.
They wont let you know what the problem is, and when will it be OK. They just tell you to check later, and days after days they keep telling you this.If you fed-up and asked for the contact of any superior or responsible person, they wont give you that.
Stay away from Arvixe.

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

USED TO BE GOOD. NOW AVOID LIKE THE PLAGUE.

I have been with Arvixe for 5 years, however in the last year I have experienced frequent downtime. As i write this my 'business level' website has been down for the last 36 hours. Chat support is basically someone with 'Our admin team are working on it and your website should be available soon' in their pastebin. They do not offer any support whatsoever, and no explanation as to what the problem is. The status website states that the server is experiencing network issues, but this hasn't been updated in 24 hours and no-one can give me any expectation when it will be.
Essentially this downtime has cost my business 100's of dollars in lost sales, plus god knows how much in lost goodwill. This is the last straw and I will be looking at a new hosting provider today.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Bad hosting, DO NOT use Arvix,

Support is useless, Servers are slow and are always down!
Look somewhere else!

I have two hosting accounts and several sites on them,
None of them is not working properly, and every now and then I have to remind them

to repair server.

Is very frustrating that I have to constantly monitor my sites.
It turns out that I am doing a job for which I'm paying them for!

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

Arvixe was the best hosting company I had until recently. I left fatcow back in 2002 and came directly to arvixe. They were great until they were sold to another company. Now it's awful. My website is down or offline and this new company fired the customer service staff. They disconnected the phone and removed the phone number from the website. The only way to get tech support is through either email or live chat which branched out of India. It's a shame they went down hill since 2014. I was a devoted customer but now it's not worth my time anymore due to the bad customer service and my website being down. I left arvixe and went to inMotion. It's a double the price of Arvixe but I'll pay for great customer service. It's worth it to me.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

arvixe.com has big problem. I do not know what is wrong with the company. We have been using arvixe.com for years, it used to be pretty good, but things are different now. Because billing problem, they charged us wrong amount and made our ssl stop working. It has been over two weeks now and they still can not fix it. It wasted us tremendous time just to communicate this persistent problem. I do not recommend anyone to host on arvixe.com, at lease at present time until their management really improve their operation.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I have been using Arvixe for years. They were OK. Now after they migrated lin.arvixe.com, I am continuosly having troubles. Website went down for 2 days and they didN't take care of DNS changes and left to the users. Data loss on MSSQL database is included to these troubles! They are totally unprofessional. I do not recommend using Arvixe anymore.

★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

Arvixe used to be great. I was with them for about ten years and was generally impressed with their prices, uptime, and friendly service. About year ago, the uptime started to drop, and their service became EXTREMELY SLOW. It would take several days to respond to a help request, and that was just for a "Please send more information"-type of notice. Often they would send incorrect information and/or advise. It would take up to two weeks to actually fix a problem, which was usually something going wrong at their end. They send a lot of survey requests to ask how they're doing. But they don't respond to negative feedback, and they make no effort to improve.

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Support? Muhahahaha what a joke.
Uptime? My site was 5 days down due a mysql error caused by Arvixe.
I moved my site after those 5 days, otherwise it still would have been down i guess.
No answers or feedback from support what so ever.
Request a refund of my money... Still no answer.
Save yourself and do NOT go into business with these amateurs.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Three days ago my website disappeared from the net. It now says "This domain name expired on Mar 05 2016" even though I was billed by Arvixe the first week of February with a notice that the domain would not expire until 2020. It's now going on three days. No email, no server, no replies. 'Live' chat which shows "We'll be right with you!" for hours on end. Arvixe used to be good. Now, it's garbage. Run, don't walk away from this hosting non solution!

★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

I used them in the past and was very pleased with their service but I just got a new hosting account and the email didn't work from day one. I've had a support ticket in for one week now. Every time I contact support via chat, they just say that it's been moved the the "Escalation Department" and an admin will get with me either "shortly", or "at the earliest" but they never have contacted me. I am cancelling the account.

★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

I've been with Arvixe since late 2010. They were quite good until about a year ago (around the time they were bought by EIG?). Recently there have been too many outages for the web site and email, and the turnaround time on tech support tickets has been abysmal. I have about 5 sites, so it takes a lot for me to get fed up enough to go through the hassle of switching to another host. Also, I'm walking away from a fair amount of cash, since apparently there's no pro-rated refund after the first year, but so be it.

It seems like this kind of thing happens every few years - a host gets really popular, things go south, and I have to find a new host. I was with catalog.com for 9 years, then dreamhost for 4 (they went through a rough patch - maybe they're better now), jetnethost for 3, and arvixe for 5. It would be really nice to find a host who's going to be in it for the long haul.

★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

I was with Arvixe for 3 years. Their support use to be the best. Then in mid 2015 something happen and everything changed. No one would answer the phone. They changed data centers and services were down for two weeks. You would call and they acted like they didn't care. I will be surprised if they are still around in a year.

★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

The pricing plans at Arvixe are incredible. Not only are they affordable but you can pay monthly, bi-yearly or yearly. There are a lot of options in the cpanel for you to tweak your site. One of the great things is the softoculous software available. You get one click install of great software like WordPress, Joomla, PhpBB and hundreds of other programs. Now the downside. I've have numerous problems with support. There have been times when live support took almost an hour to answer and other times when I could not connect at all. Problems I'm told would be solved within a week took 2 months to resolve and recently 'the problem will be taken care of in 24 hours is now sneaking past 48 hours. Still, if you're one of the lucky ones that has a smooth running website and don't have any grave issues that need support I'd have to say it a better than average hosting platform.

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

I have been with Arvixe for the last 3 - 4 years. They were great, especially their support that made up for the small but bothersome bugs in their admin panels.

Starting the end of 2015, it all went sour. No support, and if you manage to get a hold of them they are not helpful at all and in a hurry to drop the chat.

And then the worst thing ever happened. We have website hosted with Arvixe. We chose a VPS hosting plan that costs us 120$ per month, and we were happy about it because the website hosted generates us good money through advertisement. Then we got a spam complaint, which is usual on Arvixe because for some reason a lot of times their servers get malware. We responded the SAME DAY that we downloaded all the files, did a malware cleanup and re-uploaded a clean version of the website. Our reply was through emails, but they did not get it, as we were told by one of their support teams, and so they suspended our account. IN ONE DAY !
We just got an email saying "Since you did not reply to our ticket, we will have to suspend your account. Please let us know when you can be online so that we can work on the issue".

We've been trying to contact them back for 2 days now, losing money every day because of our suspended account, and we are as a company even considering suing these guys and we might do it really soon. What kind of hosting company gives a 4 years old customer ONE DAY and then suspends his account ???

So far we are still trying to contact them with no response whatsoever. So they suspend your account in one day, but are not willing to respond for 2 days.

This and a lot of other problems on other accounts we have with Arvixe is going to lead us to a sad decision of migrating all our company's websites to another more reliable and friendly hosting company.

I hope this review will be of some help for everyone.

★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

I had a Windows VPS account with Arvixe and my website was live with more than 30000 visitors/day.
They migrated the server to a new hardware and this process took more than 10 days and everyday they said it will be fixed soon. As they didn't provide me with a time frame I choose another Hosting company and moved my website there with an old database backup and had to redo my posts on my website.
When cancelling my account they didn't refund my money for the period that their server was done.
The technical team are very unprofessional and not suggest them at all!

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

This guys have the worst support and customer service you can ever think off.
If you have an issue that is a matter of urgency, just forget it. They will not get back to you for maybe 3days to infinity.

Funny how people keep recommending them whereas their support is awful. What good is a service if the support is unreliable. Like seriously they need to work on their support.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

Absolutely non-existent phone support. I am currently still on hold for the second day, and the time is currently at 1 hour and 20+ minutes. Still no one has talked to me. Yesterday i was on hold till my phone ran out of charge. Today I plugged it in prior to calling. Great price, but I will leave at my very earliest convenience. If I could get a refund, I'd switch today. No downtime, lots of features. No support is a deal breaker. Keep shopping.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Arvixe sucks big time for last few months now.
I am with them for few years but now migrating. Support has gone to dogs and tickets are not replied at all. I had one of my domain not verified in ICAAN which I got free with Arvixe hosting. I have been chasing for verification and they don't seem to be reading my requests and yelling in the last.

Please stay away or you will repent.

★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

Arvixe sucks. This is an ISP full of deception with very, very limited tech support. They will respond, but unable to fix problem.
I have very simple but critical problem of not able to get email consistently. Sometimes I am down in days (several) and outages on weekends.
They charge me monthly technical support fees without my authorization.
I felt really stupid to sign up with them last year and now I have to re-do switching my domain name email hosting to another reliable company.
It appears that this company is milking on its earlier years of good review, prior to 2014 and flat out unable to perform since 2015 judging on so many complaints especially after 2016.
This is a terrible company and oversells its capability with declining competence.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I have been trying for over three days to transfer my domain registration to another host. Support for this one task and in the past year has been utterly and completely zero. I have never such a complete lack of support by any entity on the web. Trouble tickets go unresolved. E-mails are never returned. Chats take hours (or days) to initiate. And if you do get through by phone, don't expect it ever to be answered. The only reason to consider Arvixe is if there were absolutely no other hosting choices anywhere on the planet. Why does it take over three days to get an EPP code so one can leave 'em?

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Arvixe is without doubt the worst company I have ever worked with, and I strongly recommend that you do not use them. Their customer support is an absolute joke (or at least a joke on their customers). They are focused on getting new customers instead of supporting existing customers. They remind me of the old crooked used car salesmen. Once you drive it off the lot, it’s yours and good luck getting assistance or support. Don’t believe their claims on their web page. Their upload time is awful, their down time is excessive, and their claims are inaccurate.

When you call them, you immediately go to hold and after about 10 minutes the call is dropped. Don’t bother submitting a ticket, they won’t address it anyway. And just try to get their billing department to answer the phone, if you do, you have accomplished more than I was able to get accomplished. They conveniently ignore terms and conditions of the agreement when it comes to about everything.

With so many other hosting companies out there, why settle for the greasy nasty sludge on the bottom of the cleaning bucket!!!

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

They were very good at 2014 when I started using them. Now their service is the worst I have ever come across. They are not at all reliable. Very bad uptime for the server. I use their VPS server. Even if I'm using their VPS server the support they gave to me for each problems were disgusting. There is a very sharp change in their support as it was one my favourite before and now I'm having the worst experience in my entire life. As of my last concern, I asked them to upgrade their MySql server from 5.5 to 5.6, they said I have to do it manually, even after I tried from my end and failed because the server was saying errors which had no common support outside, they were not ready to listen to me on any account. I waited for more than 4 weeks and still not rectified. I'm really frustrated.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

By far the worst hosting company ever to be created! Yes it's cheap and yes they have unlimited hosting - simply put, you get what you pay for! No support at all, it's just canned responses with no real support at all. I have brought three different packages and each time they never actually activated the account so I couldn't even see my webspace.

Save your money and go elsewhere, believe me I am doing you a favour check the other reviews if you don't believe me!

★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

They are getting worst in service from Last month, I have been with them from around 3 years, Their service was fantastic, support was too good. But suddenly in the end of January 2016 my VPS goes down suddenly and after inquiring i have been informed that its in the state of migration.
They people start migration of the VPS without any intimation, and after migration there comes a bulk of issues in my VPS which include emails rejections domains DNS problem etc etc.
They people are not even bothering to reply my emails from last 2 weeks, and when ever i contact Live chat now i got the same reply "This issue will be resolved in couple of hours and our senior admin is working on it" and then a deep silence of 2 days.
I would not recommend ARVIXE to any of the new customer.
Think and google there are bunch of other hosting services providers that are providing Far batter services then arvixe

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I have had Arvixe for almost a year now and signed up with them because a friend of mine was already a customer and recommended them. It was okay at first, but here are the shortcomings as far as what is important to me:

- Navigation around the site is not intuitive. I'm not using it every day, or even every month so this is partly on me for not being familiar enough with it. However, I should be able to find what I'm looking for

- The control panel is GOD-AWFUL SLOW! I have a 70mbps connection and 16gm of ram on my machine, and it takes a good full minute for a publish profile to START downloading....once it starts it is a quick 1k download. Navigating between views on the control panel site takes 30s minimum and it is practically unusable.

- Things stopped working. I became unable to publish to any of my sites or manage the server/s remotely using their tools. Their instructions/blogs/etc. were not helpful. If I can't rely on you to provide me with a publish profile to your servers (a basic requirement) then you don't deserve my money with so many other options. I started a free trial with Microsoft Azure just to verify that my code was still good (even though nothing had changed), the publish profile I got from them worked great on the first try. Again, I cannot stress how frustrating it is. This is for personal use and I'm in the early stages of starting a business...if I was contracted to an SLA with a client and couldn't publish website updates, I would be in big trouble and even though I still have a year of arvixe services, I am purchasing service with another provider - that tells you everything you need to know.

- After the previous point, I contacted support to say hey, I can't publish, I can't manage, here is what I'm seeing and here is what is happening, these are the errors....they responded 8 DAYS LATER with some instructions to take a screenshot using "PrtScn" and Microsoft Paint...It was a canned response, and they even included a link to a wikipedia page for me to learn more about Print Screen! Wow, thanks - now can you please get the services that I PAY you for working again? I literally changed nothing on my sites from a code perspective - tried to deploy to any of my subdomains and no success.

I do not recommend Arvixe. The feature set is impressive, but the performance and support render those features unusable.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Arvixe SUCKS.

I have had their service for the past 7 years and use their reseller class VPS hosting. A premium service. I have consistently lost customers as any issue ever reported takes at least 50 follow up to resolve. Their support has no idea as to how to install an SSL certificate. it takes them more than one week to install an SSL certificate and they let them expire despite of me in a auto renew mode. When we started we had 10 sites, and customers running. In Jan 2016 we have two. And we are about to lose one because the SSL certificate has expired and i cannot get them to install one and its 4 days. Every phone call to them takes at least 45 mins of wait time and then they go around trying to resolve it but never happens. I will however say this - Their US based support executives are at least friendly and been sincere to my experience so far. But they have no power to resolve issues and dependent on their virtual supervisor who takes hours to respond. HEnce each phone call takes at least two hours and the end of it my issue is still unresolved. And mind you what my recent you is - INSTALL and SSL Certificate. Which essentially takes 5 minuets. !!

Further there is a complete discrepency over what they are selling. with WHM one can independently buy and SSL and install. But hear this - It costs $75. Where when you call they charge $2.08 - YES ITS SEVENTY FIVE VS TWO DOLLARS. What kind of difference is this ??

Another one - When i talked with one of the support execs - he says - the $2 is a monthly charge. Whereas in my account its a yearly charge. He says " I have no idea whats going on here " AND they cant install my SSL.

I do not know how other companies are but i am totally frustrated as a small business owner if my hosting company does not know what they are selling. I am on hold on that Same SSL as i write this review to express my frustration. The bottom line is - when things are working fine they are alright. The moment anything is down or I need their support its a disaster. !!

DO NOT go here. You will suffer. Suffer very badly if hosting is critical in your business. Especially when you have customers.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Don't use them. The website is not up reliably and been having email problems for months. Over a week that they keep promising that they will fix it in a few hours! Support is useless they can't do anything and just lie! Do not waste your money with them. Their service is no good even if it were free.

★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

Beware! We used Arvixe for a couple of years and they were fantastic. In October 2015, their support went from 4/5 stars to less than 1. Now they are an awful hosting provider. We're dumping them after our VPS service when down yesterday after an 'emergency move' and 24 hours later, it's still down. I'm furious at this new behavior. Also I waited on hold for about 40 minutes and spoke with a person that didn't know what they were doing and they dropped the call. Then I called back and waited 47 minutes only to be told that they would have to create a ticket because the person on the phone had no power to fix my issue. I asked for a supervisor and he didn't have one. WHAT!? Are you kidding me?!

When I called Arvixe in previous years I would get a competent tech and the problem would be solved in minutes. Bye, bye Arvixe. It's really sad.... :(

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I didn't even know who Arvixe was until all of a sudden, I couldn't not publish updates to my website though Webeasy as usual. I began a very long and twisted road trying to find out what happened to webeasy hosting. All of a sudden I was re-directed to Arvixe and that, my friends, is where the ROT set in. Tried calling, only got a recording asking me to leave a message and they would call back. One week later, you guessed it....no return phone call. I tried emailing with a promise that someone would get back to me. One week later....yep....no one has returned my email. I have just finished my FIFTH chat, waiting over an hour each time before anyone would answer the chat line. I currently have about 20 hour tied up in trying to find out what is going on and why I can't publish. I was given an incredibly lengthy and involved tutorial on how to publish manually. It took forever and ultimately did not work. The people on the chat lines know NOTHING what-so-ever. Right now, I feel my only alternative is to change to a different hosting company and it sounds like I will have to rebuild my site from the ground up with new, unfamiliar software. I am so frustrated with this company right now. I have NEVER, EVER had such a poor experience with any company in my entire life. I still don't know if the way they had me TRY to publish my updates is to be the new protocol, or if eventually the problems will be fixed with webeasy, but I seriously doubt that anything is going to change. Of course there is no way to know for sure because NO ONE WILL GET BACK TO YOU....EVER! And the chat line people don't have a clue. All they will do is tell you that they will escalate your ticket. All that means is that someone higher up won't call you or email you. So, you want it straight.....Yes.....Arvixe SUCKS beyond belief.

★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

ARVIXE service is terrible. We've had a server with them for 3-4 years. The control panel for MS services has always been poor. But more importantly, in the last month they have had major server and DNS issues. At this point, they do not response to tickets or emails of any sort. Their chat and phone support is useless, all they do is ask you to create a new ticket and wait - but an answer never comes.Stay away if you want to keep your customers. Technical support is non-existent.

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

At the time I signed up for web hosting with Arvixe, they seemed solid and competent. What few questions I had were addressed promptly, and the process went smoothly. However, during the summer of 2015, I noticed that I was getting reports from customers that they couldn't access my site. It seemed intermittent enough that by the time I'd been informed, the site was back up in each instance. However, at least twice during the fall, I found myself unable to reach my home page - and received no response to a trouble ticket; not even a post-mortem acknowledgement after the site had come back up. To make matters more annoying, at one point it seemed that a restoration from backup had been done using an early copy of my site - with the wrong DNS data. Once again, their "support" was nonexistent. I will note that the most recent "news" entry on their pages is dated in October, acknowledging that their support wait times were very long and assuring the reader that it was being addressed. Well, given that my mail client was unable to get a connection to the mail server for over 24 hours this week, and the support request ticket I generated never got assigned to a tech and was never answered, it does not appear that they have done anything effective to restore their support services.

I have seen this kind of thing happen elsewhere in the web hosting world in the past; it too often has presaged the collapse of a business. Although I have three months left on the year of hosting for which I paid, I'm not waiting; I fully intend to be moved to a different host before the weekend is over.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

I have been Arvixe customer for the last 5 years, but now I’m moving to another windows hosting company.
I cannot believe how bad has became Arvixe support in the last few month.
If you try to start a chat with arvixe support you have to wait 25 or 30 minutes.
They had a memory problem on the server where I have several websites hosted, I have been reporting these errores for a week, sent support at least 8 tickets, started almost 10 different chat sessions and nobody contacted me, errors are still there, problem is not resolved.
My customer were calling me all week long and now I have to open a new account on a different hosting company and move all websites over the weekend, pay for a year again.
Arvixe has became the worst hosting company.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

I had been using Arvixe for years but suddenly it all fell apart in recent months when they were acquired. Gone are the excellent tech supports. Instead the people answering the phones are untrained, but handed documents to try and find the answers. Of course they are not in the book because it involves major failures with their servers. For the ability to continue serving my clients, I had to move everything to another hosting company.

The person answering the phone told me it is chaos there now. Although a server can be locked up, or down, it can days to get anyone to address the issue. Look at their own network reports. Servers with hundreds of sites can be down for a couple of days.

Arvixe provides a "free domain name" that is supposed to be in your name, and free to transfer at any time. Although I have 16 months left that I paid for with hosting, and I'm entitled to a free transfer of domain registrars, they think I should pay for a year on the domain name. I also found they did not register it with my details as promised, but used their own to make it more difficult to transfer.

I use to give them 5 stars. Now, with the new leadership, they get 0. BEWARE ... this is not the time to see accounts with Arvixe. The servers are overloaded, and not reliable. You may be locked out when trying to make any updates, or add content, even if, like me, you only use about 10% of your allotted capacity. Getting the problems fixed may take days, and when ( not if ) the server goes down completely, your websites may be down for several days.

★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I had a problem with Arvixe hosting, emails not being received in particular since 5 days ago. My account with them is a seller account, so it is not just one company but multiple that have lost their emails usage since Last Friday. I am calling them, live chat, and every time they promise me an answer ASAP or giving me solutions that doesn't work only to gain time. Their server is down and they are not even being true about it. I have not received one email from them yet and my clients are really upset. I lost important clients and leads because of them. I have been a client with Arvixe for more then 5 years, their support used to be way better. Lately every couple of weeks i am having server problems. I do not advice It to anyone...

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I have been with Arvixe since January of 2014 and was very happy with their service until the EIG buyout. Since the transition began my site has experienced multiple lengthy outages on a weekly basis over the last three months several of them being 18-24 hours in length. Problem tickets get responded to once the site is back up saying everything is okay now. My site uptime for December 2015 was a miserable 89.14% I finally decided to switch to another provider but I can't get Arvixe to update my DNS registration so that I can switch it over. I have contacted them numerous times via different methods with no satisfactory response and now my tickets just go unanswered. So, if you think 10% downtime is acceptable and you want your domain name held hostage, Arvixe is the host for you. Otherwise, I recommend looking elsewhere.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

This past week we had an issue were the web server would not connect internally to the databases, after submitting support tickets, using the chats, sending emails and even calling Arvixe they could not respond with any information, If they could have communicated that they were at least working on the issue would have gone a long way, and today I would not have moved away from them.

I made attempts to contact the President of Arvixe who has had write up on there customer service, but it is clear that this did not get communication back.
After 22 hours of attempting to get a response they finally came back with that there was an issue with the server being able to resolve dns names for the database on the server, and resolved the issue, but have made no attempt to explain why they could not communicate to there customer.

So after two years of hosting with Arvixe I have canceled my account and unless you want a host that will not communicate, has all of there services hosted on one server (email, databases, web servers, application layers) then I would recommend that you stay clear of this company. The story behind Arvixe is great but they need to make sure that communicating with there customers and providing service should be the top priority.

★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I've had Arvixe for quite a few years. I upgraded to VPS Pro about 3 years ago. Overall the value is good, but I'm going to be switching to someone else in the near future. Reason? They have horrible support. Recently they also took down their support forum which was a good way to get their attention if things weren't progressing with their help ticket system. My guess is that 90% of their support is India and they simply cannot help with any problem more difficult than 1+1=2. My fear is what will happen when I have a serious issue on my most important website. When I try support chat it often doesn't work or you have to wait a very long time. I suspect they've grown too fast and are haven't kept up with demand wrt support requests that come in. The prospective customer should also know that there is no central office for Arvixe, everyone is online. It's probably why they can charge cheaper rates, but if you have an important business site I'd stay away from Arvixe. I'm personally going to give Atlantic.net a try.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I had an Arvixe web site for five years or longer. No problem; I would have rated them 5 for 5. Used Filezilla to upload/download new pages. As of Oct 10. 2015, Filezilla no longer connects to my hosted site. After a month of not answering the phone at all, Customer Service stone walled me. When I protested at a web host review page (which I presume Arvixe controls) my email address got blacklisted. Hadn't contacted anyone else in the meantime, so guess who did it?

Register with Arvixe, and use Filezilla at your own risk.

★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

I've been stuck with Arvixe for almost 2 years because they wouldn't refund the remaining contract price even though my site goes down almost daily for half an hour to an hour as measured by a site uptime.app. Whatever server I'm on has terrible security. I was hacked last summer when tons of sites got hacked, but Arvixe did nothing to help beyond restoring from a backup days later. I figured I was safe when I installed Wordfence, but I got hacked again at Christmas. This December, I got hacked again and again. I found the first hacker on Facebook, and he said he was sorry for destroying a children's book blog but never targeted my site. He said he was attacking servers. Arvixe's servers are easy targets as subsequent attacks proved. My site was up (not continuously) for less than 2 weeks before it disappeared from the web. I've tried to get support through chat because they no longer have phone support. The wait times are loooong, and then the techs "don't have authority" to change permissions or republish blog posts dated after whatever day they restore the backup. The first tech was rude. He said he restored my site but it never showed up. The second promised to escalate my case, but it took almost 12 hours before the next tech emailed me to verify who I am. Why? I already did that during both previous chats. Besides, why would a hacker start a support ticket to get my site restored? As of now, sherahart.net has been down for 5 days in a row. Never mind losing 3 months worth of paid hosting remaining in my contract; I'm searching for a better host now.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I have been with Arvixe for several years - currently have 2 Windows VPS accounts. The support used to be great. However, since their purchase, support has deteriorated - I submitted a support request on 12/19/2015 and as of today, 1/2/2016 it remains unanswered. In addition, since submitted I have called twice to have it escalated, rep say they will escalate, but still no response to tghe ticket.

★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have been a customer of Arvixe for over 3 years now. I started with the personal plan and as my websites have grown I have upgraded to the Business Class. I had moved from GoDaddy and for the first 2 years both the features and support of Arvixe were awesome. I literally had not downtime during the first 2 years and had to contact support a few times including for SSL certificate installation which they helped me with quickly!

During the last year I have send both the downtime increase and the customer service become pretty non existent. I would really like to stick with Arvixe but it may be difficult if they can't bring their support and uptimes back to where they used to be.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Like many, many others, my experience with Arvixe has been horrendous. I had been using a shared VPS for several years and over the past year the service has gone into the toilet, along with the support. I have switched (thank GOD) to another provider and have been attempting to get a refund for services paid in advance. They are as useless at getting that done as everything else. Stay far, far away from this company. Hopefully they will go out of business sooner rather than later.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Avoid Arvixe at all cost. Their service has never been very good, but it in the last year it has been practically non-existent. They have so many server problems. Emails are not getting through and they not really able to do anything about it. Tickets are responded to after months (yes, months!), which in this century is the same as a non-response. They have a lot of downtime.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

I have more 17 domains registered and hosted with them, both web and email services.

Over a 12 month period their web service has been satifactory.

During the same time frame, their email service has been for just over 10% of the time. It has been particularly bad in the last 4 weeks. My clients have had no email access for a combined total of 176 hours over the space of 4 weeks. That is just over 26% downtime.

Their chat support has mastered the response "it will be fixed soon". "Soon" can be anywere from 30 mins to 48 hours.
As I am writing this, their mail service is down again, for more than 24 hours. For the first two hours, they did not even know it was down.

Their status page, http://status.arvixe.com down not list many of the problems they have. This problem has been happening for 24 hours and it has not been listed on their status page.

There is no notice or email update when problems are resolved.

Their chat service asks you for your username and part of your password as their verification process. The fundamentals of online security, never share your password, yet Arvixe requests part of it in an open chat.

Of all the technology companies I deal with for software, services and support, Arvixe has been the most disappointing.

A dismal lack of communication, accuracy, reliability and security.

★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Hello,

My overall experience with Arvixe is great, I have everything I need on the Cpanel starting from domain management to custom software installers for " ready to install scripts" which is regularly updated with the latest versions.

Also the unlimited space for website and email is unchallenged by any other web hosting service, moreover the price is very competitive and in hand.

The only thing currently sucks about Arvixe is the technical support as I have presented the same problem twice, each time they tell me that the problem is fixed but I find everything as is and the problem still up, I hope they try to fix this issue ASAP to have the perfect web hosting service.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I have been with Arvixe since 2011 and back then they were awesome back then. But in the last year they have become the worst hosting I have ever experienced. I am actually on this site looking for a replacement for them as it has become so bad. My e-mail is inaccessible for over 2 weeks with certificate changes and server moves causing huge amounts of downtime and when you put in a ticket it just stays open forever. Their tech support doesn't even care that they are not helping you. I have had a ticket open for over 2 months to try and get my e-mail back up and sometimes they fix it and I have e-mail but then my ftp doesn't work or my website is down and then when they fix one of those then my e-mail is back down. It has been horrible. And their responses on my ticket are 2-3 days each. I am sure I won't get a refund for the 6 months still on my contract but I am looking to find another provider anyway, even with the loss as continuing with them would be madness.

★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

STEER CLEAR OF ARVIXE and find a more reputable host.
Arvixe were okay for a year or two then the trouble started. A hacker started spamming so they locked the site and cpanel. Initially I thought it was because my site had been hacked so i requested release and changed passwords. Once I removed what i could that the spammers had left I asked advice on what my site should look like (its a CMS based site using wordpress - nothing exceptional).
Well two weeks later they shut the site again claiming the spammers were back. I requested access to two weeks and got noting. Not a squeak. I threatened to move and I got nothing. I moved and then I got an email pleading and offering support. Too late guys. I have moves to Siteground who had me up and running in an hour, cleaned out the suspect pages, installed the WP backup that I ported over via FTP, and showed me a cheap way to prevent hackers from penetrating again. All of this was over chat with near instant response (NO chat support operator is going to give you 100% attention on any hosting site, but this felt very responsive...)
So beware - I think Arvixe have tanked. I think they have lost all their support people and are hanging by a thread. i would stay away and find cheaper and more responsive hosting support. (Siteground was my choice and I am very satisfied, but you should give whoishostingthis your specifications and they will help you make a choice. No nonsense and not pushy. I will come back and blog again when my attempt to get a refund is over at Arvixe. Yeah - wish me luck! My emal to billing just generated a new ticket...that has gone completely ignored for days. Peter W.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Just got charged for renewal of domain that came free with their shared hosting plan. After my account expired and I am not using them anymore. I canceled autorenewal immediately after paying for the plan.

Here's the good part: They used PayPal to pay for domain renewal. I did not pay for they plan with PayPal. They logged in with my accounts' password which was same as my PayPal password. Lesson learned, I have changed my PayPal password now.

I decided not to use them anymore because their support got outsourced and dumbed down. Besides the fact that I had to contact support because of occasional breakdowns of their services. Like their smtp suddenly not working.

★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

very bad support,
Quick on billing, Slow on doing.
When I bought the service they were very good but after a while they became very bad very slow on doing and supporting.
I have made a ticket to add SSL to my website. A month have passed and after going lots of time to their support.
They tell me you have to buy dedicated IP. what they could have told me sooner. I paid for IP and they told me to wait more
their support did not do anything for me just that I have to wait and check my tickets. Every thing takes time there lots of time! Even cancellation takes time.

★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

Arvixe was great for the first year and a half that I used them. Customer support responded right away, never waited more than a few hours on a ticket. A few months back (around July 2015), everything went to hell. The server was down constantly. They decided to migrate servers without notifying me. Support takes over a week to respond to a ticket. I'm constantly hitting System.OutOfMemory exceptions (I'm running really simply MVC sites), and their support team (when they did finally respond) wouldn't answer my questions or help at all. Unfortunately, I will be finding another host, and I strongly recommend that everyone stays away from Arvixe.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

1. Windows server has MANY and VERY LONG downtimes (now it is 10 hours since yesterday, in 16 outages, but it is going on like that for a very long time).
2. No one responds to tickets: not customer support, not technical support.
3. After log waits for chats, if someone replies, it would be with polite sentences cut and paste from templates, nothing that relates to your specific case.

You just can't rely on them that your website will be available to its users (your customers, students who use your materials, or anyone else who is looking for valuable information).

Avoid Arvixe, they will ruin your reputation.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Since early 2015, Arvixe had deteriorated to the point, that I had to evacuate even my lowest priority, hobby web apps. Even that had been a gigantic PITA due to extremely slow admin panel, where doing something as simple as name server reconfiguration took hours. Yes, hours. The support is especially terrible, up to a week waiting for a reply, often receiving something, that could only have been automated response or a prompt to authenticate yourself with a security code (yes, a week waiting for this reply, week waiting for next reply). Finally, the SLA had been consistently broken for months, my 24h uptime tracker reported something around 98% per month, which is very far from 99,9% as they advertise it. Even if 98% sounds great to someone, let me tell you it was spread over random episodes few each day. Sudden 503's and 404's are a visitor killer. And I've had to setup a service pinger because site would take up over 30 seconds to load after app domain recycle (we are talking about simple app that doesn't nothing special on startup!). Someone would have to be MAD to use this hosting these days, it isn't even worth the 50% "lifetime" discount I've had on it.

★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Great instantaneous support. When having a 500 error upon just purchasing web space I got rapid support and they fixed my problem. They have amazing support. The cPanel has tons of easy to use tools that any web developer would use. Each tool has additional help, and they have support videos for additional help. The price is great at (the lowest) $4 per month. Also, you receive a free lifetime domain(top level - .com, etc), and unlimited web space. Easy, fast setup upon purchase, it can't really get much better than that. Arvixe is a great steal and if you are looking for some web space, whether for personal uses or business uses, it is worth it.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I've been with Arvixe for years but lately that have really gotten bad. They are now taking FOREVER on support issues, they have told me that I need to set up a robust backup plan. BUT that's one of their features on their Reseller plan - that's my plan - THE ONE I'M PAYING THEM FOR. I'm not sure what happened, ie., management change, promoting idiots, it's really hard to say.

They've removed their phone number off of their site, which indicates they don't want phone calls anymore. But yet their ticket system takes at least 3 days to get a response - not a resolution, but a response.

I'm really frustrated with them. Ridiculous.

Robert

★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

Arvixe is the worst hosting company ever. I had 3 accounts with them since 2011. I just moved all my sites to another provider. For the last 8 month my sites were down for a long period of time and very often. Most of the time it would be the entire day and continue the next. They made me lose a lot of money. When I called for support they never answered the phone, there is no way to contact them. You send a support ticket and it gets answer after 10 days if you are lucky. My sites were hacked and I knew it was time to find another hosting company because it was obvious Arvixe customer service is nonexistent. But they are very good at asking for the monthly payment ahead of time. They send you 100 reminders during the month. I will not recommend Arvixe at all. That company is a nightmare. I am so happy that my sites are not at their servers anymore. What a relieve! Arvixe gets cero stars from me.

★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

I just discussed with a "Support Agent" for more than 30 minutes after 40 minutes waiting time. I had to educate him. He did not know that a DEDICATED IP ADDRESS is supposed to be for one account.
In two years, they had to make three emergency moves changing the IP address with very short notice.The last move was without any notice.
Our request for server location was ignored when migrations happened.
Every time before, the service had lots of interruptions and was mediocre. Server speed was slow, sometimes support chat just closed after some time.

Most chaotic hosting company ever.
I NEVER had great support as some of the posts here suggest.
HELP!

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

Too big for their own good. They promise alot and probably were able to support it before but it seem they have become too big for their own good. Over the 6 months I was a customer there were mutiple times I had issues with apps on the control panel not working. Getting support for the anything is a nightmare. It takes at least 3 hours for chat support to get to you. Email a ticket and just wait forever. After 3 days I waited the 3 hours for support to find out if they had even looked t my ticket. They said they would escalate it. I tried again for 4 days straight and finally it worked. I was never emailed or contacted to let me know they had fixed my issue. They have some great features but if you can't use them then what good are they, Do yourself a favor and find someone else to host your site.

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

I used Arvixe for a few years. At start they were very good but in last 4-5 months they are very bad! I have more than 20 websites in arvixe and decide to move them to another provider because I can not get good service neither support. support team are too bad. They responded my tickets after 8 days later ! And the answer was "we saw your site are run properly" :) they were good but not now. uptime and support are two headeches for this company. After this problems I decided to move my account to business pro but it was not a solution. I still use same problems again and again. My customers talk too much because of this service :(

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I have been with Arvixe since 2011. I used to love them. 98.5% uptime (and with their uptime guarantee I would get credits towards future years when they didn't hit). Fast helpful CS, etc. However ever since they were bought by EIG it's as though this is a different company. My sites have been down consistently for the past few months. Currently they are down for over 2 weeks. Can you imagine a business being down for over 2 weeks? If this was my sole source of income I'd be bankrupt by now.

I am unable to get responses via their supposed 24/7 help. Not via email, not via online chat and certainly not via phone. And when you finally do get a response it is terribly unhelpful. I am in the process of leaving Arvixe now. Such a pain and such a shame. But if you are seeking a new host - you're lucky. Why? Because you can learn from those of us who are going through this nightmare as EIG takes over. Steer clear.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I have been with Arvixe since 2010 and was always happy with them till last month, then it seems like the whole company imploded, email stopped functioning, they took their customer support phone number off the site and when you do get someone they are condescending and of no help at all. I am leaving them for a different company. If you are paying them money for anything, stop and find a different host. They claim to be "migrating" the server, and yet the new server's IP brings up nothing at all. Looking at their updates, it seems they are migrating most of their servers, and from the complaints I've seen here, looks like they simply do not know how to do it at all. Good luck if you are hosting with them...

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

I use Arvixe hosting four years. The first time it was all ok, even a problems with the server (often the e-mails) occour at least once a month. But support was good and fast. But last month new consecutive problems appear constantly, and problem is that there is no one to solve it. I opened ticket before 10 days and still no respond, still not solved. I think no one will ever even respond to my tickets. There is no solution because they not respond to tickets and mails and I have huge losses in business due to this. Now I am searching for new hosting provider

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I've been a customer of Arvixe since 2009. From that time up to October of 2015, they were exemplary; the sort of web host that you didn't have to think about because the service just worked. If I ever did need help with a feature or a configuration item, the Live Chat representatives were responsive and knowledgeable. The telephone support personnel were excellent, as well. I never hesitated to recommend Arvixe.

At the end of 2014, Arvixe was acquired by a larger hosting company, EIG. This year, EIG fired most of the support staff. Wait times in the live chat are over an hour. Wait times for telephone support are even longer. Arvixe has removed the telephone support number from their home page. Support tickets are piling up by the hundreds. The only support tickets that get worked are those that people post on Twitter.

Take a look at the tweets from @ArvixeSupport; it's an endless stream of apologies. Customer sites are down, databases are being lost and backups are failing (or not present at all).

Once upon a time, Arvixe was close to the gold standard in managed hosting. Now, the company is a smoldering ruin. If you are currently an Arvixe customer, you should be leaving; if you're considering becoming an Arvixe customer, you should look elsewhere.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I moved over to Arvixe a few months ago. Email started to slow down in September and was so slow that it took 12 hours to get any email. My website is gone now and email not working. This impacts my work very seriously. I tried calling Arvixe several times but get the same recorded answer. No one answers phone or email. Chat doesn't work. There's a message saying they are overwhelmed. I can't access my account on-line. I'm now trying to move my account out but can't do that even. This is the worst service I've ever experienced!!! Stay away!!

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I have only limited time to work on my website and for the last couple of months, every time I log on to work, the site is down and its down for days. There is no customer support. You are placed on hold for 45 minutes then conveniently disconnected. I once tried three times and after a 45 minute wait, each time, I was disconnected. I am so sorry I wasted my time with these people. They have already cost me two art shows for not having my site ready and now they're down again today! Do you self a favor and look elsewhere. They may have been good once but since being bought out by some larger company (EIG) they've gone right down the toilet.

★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

Been a client since last July. Can't count the weeks where no problem ocurred... I have an ASP MVC 5 application that constantly the application pool restarts, also had tons of DNS failure issues and last, but not least, it has been 3 days since I can't deploy an application because the server exceeded the maximum connections. Contacted support to restart the web mng services, it has been 12h since and no luck. Arvixe promises a lot but the reality is that it doesn't fulfil. I would only recommend Arvixe to my competitors and even so would feel guilty for recommending something so bad.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I am relatively new to Arvixe. I have been unfortunate enough to experience some issues early on, however, thankfully Arvixe resolved these issues quickly with excellent customer support. I can rest assured that any issues will be sorted, quickly.
Arvixe take customer satisfaction serious - that's how it should be! If you have an issue, tell them, they will fix it. I wish other companies would take this approach.
Uptime has been very stable; I use uptime robot to monitor and it tells me my site has 99.96% uptime over the last 30 days.
I'm very pleased with the value offered by Arvixe, their hosting is very affordable.

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I signed up for Arvixe in July 2015 after researching them - at that time the average review was good.

On October 6th the shared server my site was hosted on went down for a day. I got a fairly quick response saying there were ongoing problems with the server, and it was in fact up the next morning.
However on October 16 the server was completely unresponsive again, and my site was down for seven consecutive days. During that time, no support tickets were responded to. Online chat was a 2.5 hour wait. When I finally got through on October 19, I got 3 different responses in 13 minutes culminating in a "this will be fixed when the server migration is complete". Server migration? You'd think they'd notify customers about that. And that it wouldn't take a week.

We're two weeks past that as I write this review and you still can't get through to online chat.

The one upshot is I was able to get my authorization code via my control panel to move my domain hosting to Network Solutions so I had full control, and FTP still worked so I could get my files and move them to another host.

Arvixe may have used to be a good company, and they are cost-effective and have a lot of features to offer. But, the best feature of all is uptime - which they don't offer.

★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

Arvixe Sucks
You will not be happy with Arvixe. Support is horrible.
I'll explain our latest problem (10/29/15)
We have about 5 sites hosted with arvixe and the reliability and support keeps going downhill.
all of our sites went down.
It takes being on hold from 45 minutes to 1 hour on both their phone support or chat support.
After finally getting in contact all they say is they will notify tech support (I thought I was talking to tech support)
Tech support did nothing about the incident.
I got back on chat and went thru the hour long wait again and demanded an answer and asked to talk to a supervisor.
After a long delay the person on the phone told me they were "migrating" our server. Had no idea how long it would take.
48 hours later it is still down.
Anyone that has a minimum knowledge of servers know it does not take that long to migrate a server. You can set up an entire new server in less time.
I told them that and the put me on hold again.
They said it was still being worked on.
I have both called and tried the chat several times.
Last time I called I was on hold for 1 hour then a recording came on and told me it was after hours of 4pm PST.
At that time it was 3:30 pm PST.
I finally got an email from their tech support and they gave me a link to the problem tracking.
There was NO PAGE at that link.
They are obviously incompetent and just do not seem to care that a site is down so long.
It is virtually impossible to get any answers via phone or chat support and their email communication is worthless.
I do not normally write reviews except good ones. But, I feel I need to warn people about Arvixe.

★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

we moved our company emails to arvixe host from a year ago. after 6 month we started to have issues, a lot of downtime, after 8 month the email stopped send and receiving. after contacting the arivxe support and submitting a ticket, we had no response what so ever the ticket was and still not assigned and no response at all, and we know that they seen it cause they tested on of the email account.not only we had to move our account some were else, we couldn't refund our money. After sending them email to there billing department we also had no response. Conclusion arvixe is not a host the you can depend on to.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

It's been a month since my websites were working.

In late September all my domains went down for no reason. A few days after I got a notification saying that they're doing a server migration (great heads up guys).

I also got a separate e-mail that said my account was suspended.

From late September to now, I've been trying to get Arvixe support to help solve my problems, but I've gotten nowhere - their support is unresponsive (takes days or weeks to get back to you), and they do things very slowly.

I still haven't gotten my domains up yet. Migrating ASAP.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

My site is down - all the time. It takes DAYS to get responses from them if you submit a ticket to support - and they only HALF understand what you're asking and provide scripted answers that really don't answer questions. I cant even begin to explain the frustration this whole process has given me. I have no idea how much business I've lost. October/November are peak business times for family photographers. and I've lost 3-4 days of business... including emails. If you value your business at all.. avoid them at all costs because they have no idea what they are doing.

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

I use their service for more than 3 years. Their service was excellent until year 2015. Their service right now become very very unreliable. Many of the servers down for a week then come back, then down for a few days again. Support call and chat need to wait for more than one hour. The good thing about this company is that you can choose renew option freely. I look for many different places, i can not find one is as good as last year's arvixe yet. I see some changes in the last few days, They seems start to upgrade the servers, I hope they will return to the same company as last year.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

If you take the time to scroll through all of the Arvixe review here, you'll see that until this year they got very good reviews overall. While they were a small independent company there was quite a bit to like about them.

That said, they were bought out the end of 2014 and once the new parent company (EIG) fully took over, a once reliable and well reviewed host has been totally destroyed.

Please, please, please do yourself a favor and stay as far away from Arvixe (and any hosting company owned by EIG) as you possibly can. Don't be tempted by any positive reviews after the 2nd quarter of 2015 as they do NOT reflect the awful reality of having your business held hostage by a company that simply does not care.

As an example....I am currently trying to get an email issue corrected. It is the 5th time we have had an extended email server outage this month. Used to a quick call to support or a few more minutes spent on a support chat would be enough to clear the issue up. Now, they no longer offer phone support (at least they don't advertise it on their site), email/support ticket options take days or even weeks to be addressed and I have so far spent over 3 hours in the chat process. 90 minutes for someone to pick up and another 90 minutes for the tech to find my support ticket and tell me that it would have to be passed on to the next tier of service and then end the chat.

This is the 10th service issue I have had since 9/30/15 (today is 10/27/15) and every time takes longer and longer to get a response. There is absolutely nothing to recommend about this company. Stay away.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

Arvixe has been good over the years... but now they might as well close up shop!!
No One answers calls..
Chat respond times are 45mins or more! And even if you get through.. the best response they can do is "A support ticket has been created to resolve your issue"
Support ticket gets answered in a week or so!! Sometimes Never!! I have an open ticket since Oct 4th and now its Oct 26th... that's 22 days !!!
I have had a Hex-Core dedicated server with them for $650 a month and they email saying they are migrating my account to another server, which basically means they are downgrading my account without any sound reason!!! And what can I do about it... NOTHING because I cannot even reach them!! Terrible!

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I never seen a poor support sorry they don't support to your email and chat at all and very very bad servers it was down for one month but they have charged us. They not told what was the reason and not said apologized for this. And they not even want to give the compensation for the site down time and the server is very very slow. We have send so many email for the past one month but I have not got any reply from them this is the waste hosting company I every seen in my 18 Years of IT Experience. Please don't even try this arvixe hosting it is waste of money.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Do not use arvixe for hosting user generated content.

If someone posts illegal content, and it gets reported to them, arvixe will not only shut down your site without notice, but they will also seize your source code, databases, content, and log files. In other words, you completely lose everything, and don't even get to investigate how the incident occurred in the first place.

This is not an industry standard policy. It's typical to allow the website owner a period of time to remove the content. For frequent offenders, hosts typically give the website owner a notice of termination, allowing the owner time to relocate the site elsewhere. Seizing the entire website is an absurd way to deal with the problem.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

It used to be very good, but now it is very bad about supporting. I have been waiting for their customer service for 7 days and no response at all.
I just wanted to buy a new hosting plan from them but their billing system is mixing between my old plan and new plan. So, I can not just pay for a new plan. Also, their payment step is unsecured https.

So, they give me no choices. I have to move from Arvixe.

However, their features are still good. It is very cheap. I also can host multiple websites and set them up pretty fast. It supports most of CMS.

So, if their support is back to normal, I "may" back to them.

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

Arvixe are, first and foremost, a cheap service provider, and one can make expectations based on what one pays. I've been with them a couple of years and they have always been 'adequate' - not brilliant, and there has been downtime but nothing that would make me move, but in the last 6 months or so, their reliability and service levels have plummeted. It has reached the point where my email has been down for days, they are not responding to service tickets, the server is reporting that it is full and nobody is doing anything about it. Their status page shows multiple servers undergoing 'emergency migrations' (although not mine!) and it looks very much like a company in meltdown. In summary, I think they have been burning the candle at both ends to keep costs down, and it has come unstuck.I for one am off to find another provider.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe is a very reliable host, and their customer service people are very helpful and knowledgeable. I have the computer skills of a gnat when it comes to websites, but arvixe people have helped with every problem so that I can keep my website up and running smoothly. I update my website weekly and I never have any problems with the updates. I seldom, if ever, have my website go down, even when arvixe is switching it to a different server. In my experience, that's very rare. Arvixe also is very good at communicating upcoming events to their customers. I recommend arvixe highly as a host.

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe sucks. Our email accounts constantly got problems. We have to reset passwords at least once a month. We can't receive or send emails for at least 2 days by now. Our email accounts are not full at all. I don't see it should have any problems.

We tried to call their hot lines. I means any lines, even Sales line. Nobody have picked up the phone yet. I called more than an hour. Nobody picks up the phone! How do they get any new customers? It is like nobody running the company. It is totally ridiculous. We have decided to change to another web hosting company.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

I have signed to arvixe because of the good reviews. However, less than a month after I registered I found out that all my sites went down and I got an email with title "Resource Overuse" telling me that I have overused my bandwidth. This is despite of the fact that my hosting plan monthly data transfer was suppose to be unlimited.
They offered to move my hosting to a dedicated and to add money... (thanks a lot!)
I had to move all my traffic back to my godaddy hosting account.
will not come close to this company ever again!

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I have been with Arvixe for around 2 years.
We had two time server complete down time for several days. they had a living message telling you their server is restoring . I do not believe the up time they write as i personally have faced 4 times site down
then there was some good times, but in the last 2 days again i keep getting 404 error and alll of our sites are down

It is impossible to get support . You may wait hour on phone . chat says there is a lot of pressure .

I have decided to leave them. Up time and support are very bad,

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

The server up time is good but their tech support ruins it. They used to be a decent host but now you can't even reach a human when you have a problem. i Had an issue with their server config and it took almost a week to resolve. I called (hold for 1 hr with no answer),, tried live chat (hold for 1 hr with no answer), put in a ticket and had to wait a week to get an answer. When i finally got an answer they would ask for something and then wait 2 or 3 days to send a response. Now i am having issues with their server again. I am ready to switch provider

★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

In 2015 I moved to Arvixe because I found good reviews online. The price for the personal class plan was OK and it allows me to have up to 6 sites in the same host. The first time I used it I realised that FTP was a bit slow, but it wasn't too bad. I built 2 sites and everything was OK for the first couple of months. After that period my sites went down several times. I contacted customer support many times. They were nice but slow replying my messages. They didn't help much... During the last month my sites have been down many hours a week which is absolutely unacceptable. Arvixe has unreliable servers and they don't bother to fix them.
Other problem is that my email accounts don't work as they should. First, if the site is down the emails are down as well. Second, my email clients (laptop and Android) have problems connecting to the email server and many times emails stay in the outbox for days. Every time I send an email I have to click "send" many times as I receive "server timeout" message. This problems just appeared after moving to Arvixe and other emails that I have now don't show that behaviour.
Now I'm trying to get my money back and move to another web hosting. Not sure which one as online reviews are not accurate. I'm extremely disappointed with Arvixe and I DO NOT RECOMMEND IT!!!!

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

very slow service, you have to wait for hours to get online support, and even some of their employee don't have the full knowledge, their servers always hacked, and servers uptime 80% not 99.99% as they mentioned, i'm not a competitor, if you wanna try their service go ahead but pay monthly don't make like me and pay two years to get the 4$ rate, now after a few months i realised that their service is too bad to host my website, now i wanna move my website and try a mother service, but i already learned a lesson not to pay for long period, monthly is fine, so if the company is bad i transfer immediately and maybe some companies will provide a good service if you pay on monthly basis, (like they will be afraid to lose you as a customer)

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

I cant stand Arvixe. I decided to give it a try and in 4 months my site and email have gone down so many times its not even funny. I am constantly losing money from my business because of it. They say they offer 24 hour customer support! What a JOKE! Yeah you call and get NOBODY! I wish I never would have went with them and I am currently going to switch providers. I would rather take the subscription loss than have to stay with this crappy host. I will just pay for another that is actually reliable!!!!! Take my advice and the advice of COUNTLESS other reviews on here...Stay away from Arvixe!!!

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Support takes ages, they suspend the account almost immediately without prior notice if your scripts are more CPU/Memory intensive, and i do understand that you can't have scripts that needs so much memory and cpu on a shared server, but if for example you want to regenerate wordpress thumbnails and you have quite a few you have a good chance to get your account suspended.To take it back up takes days, one week passed for me and its still not back up, and if you host client websites then you have to explain to them why their websites are down for a week.Good overall features but lacks in other parts.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Arvixe is the worst hosting company I have ever had. They are constantly gettting virus's on their website and I have to delist with spamhaus. They never notify about downtime and their support host refused to help me with the spamhaus issue. Mail is also constantly being lost.

They claim to have a QA department, but QA only attacks me if I send a letter about a support request. These people are pathological liars, and if you sign up,expect an hour wait for even chat support.

For shared hosting they bundle your domain with spammers, as evidenced by their low regard with spamhaus.

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Okay so I am kind of new to the whole web hosting stuff and was looking an a reliable hosting provider. I was specifically interested in a hosting provider who would be available to help with any questions or issues. In the beginning when I registered, it seemed they were very quick when it came to answering nay questions. I started to have an issue with ssl certificate and I wrote to them and they fixed it in a resonable time. Then 3 weeks ago the same issue appeared again. So I sent them an email and never heard from them. Then I sent over 10 other emails and nothing happened. Then I contacted their live chat support and they only tell to send an email - which I had already tried with no luck. So the chat people said ok we will assign an admin to your issue and will be resolved as soon as possible...but the same old shit. Nothing happened. I contacted them again yesterday with the same issue and again nothing happened. And now I can see that their live chat is not even available anymore. So I am left with the issue on my own and cannot do anything. Your business just goes down when something like this happens and very very annoying when Arvixe does even reply to emails. They have a good set of features which are very useful as long as you do not have any issues and do not have to contact them. If you encounter any issues (and chances are you will especially if you are new in the field of hosting) then good luck.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Arvixe used to be very good when I first signed up. However, starting from mid-September 2015, my emails are no longer working (both sending and receiving do not work). My website has been down for some time and some of my databases have been wiped clean. This is really very disappointing from my favorite hosting provider. They used to have superb 24/7 live chat support but now no one replies my support tickets. Now, every time I send out a support ticket, I have to go to Twitter and publicly announce they are not responding to my support ticket and tag them in order for them to help me solve my problem. But after a few days, my servers are no longer working again. This is really very disappointing.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

When my partner told me he selected Arvixe as our host, I was thrilled. Their cpanel has options for every framework I've heard of and many I hadn't. I quickly put up a simple single-page WordPress site advertising an event at our non-profit. That lasted one week. Then our Arvixe server, Dallas111 went down and our site with it. There was no communication from Arvixe about it at all. About a week later, on September 29, the Dallas111 came back up, with a note on Arvixe's blog (no email or other notification) that they would be reaching out to affected customers individually. It's been almost three weeks since our site went down. Our SQL database is completely gone. Never a word from Arvixe.

Just stay away from this company.

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

what? even their own support site has error 500 when submitting comment on a post? and their customer service is asking me for my login id & password for my own app to be able to reproduce error 502? totally crap, if I'm not in short of money I won't choose you, let this be my expeirence!

but, at least, they are honest company, they make it possible for user to toggle auto renewal, not like some capitalist web hosting who won't let customer go away by hiding or turning off auto renewal by default and show no toggle of it!

my conclusion for 1.5 month: arvixe sucks

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I have been using Arvixe for about a year now. Loads of features, good price ..... never been impressed with the support. Tickets would get closed after no interaction with the client(me), and no confirmation that the problem was solved - which it rarely was the first time round. Phone and live chat support would provide canned BS answers/excuses and had to be pressed to actually look into the problems.
Server access speeds were inconsistent until the end of September, since then "my" server has been consistently down. Also since then, Arvixe support seems to have been on vacation. Have had no response to multiple support tickets and live chat - no matter the time of day - regularly shows 100 or more in the que and over an hour's wait.

Arvixe appears to still be taking money but no longer provides a product.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

My email for the third time after I changed to Arvixe is down, as it is my website and everything.
I am trying to contact them (in India, apparently) and this is the line:

Welcome to Arvixe LiveChat
You are number 101 in the queue. Your wait time will be approximately 140 minute(s). Thank you for your patience.
I will have to wait 140 minutes without email (I work with my email)

Other times they solved quickly after my 3 hour waiting but it is not acceptable to have email and website down so often. I will probably change my provider and I deeply regret to have changed to Arvixe

★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

I purchased both Arvixe domains and hosting after rave reviews online, however, I do not feel like they've lived up to their reviews. AND if you take a look, all the rave reviews are from 2013 and 2014... in 2015 they've gone down hill (according to review timelines.) Anyway, starting from the beginning...
Their purchase processing is a little wonky. You sign up and then they send you a bill, which you have to pay through a third party. All other hosting I have been able to pay right there on the site. This raises a red flag about implementing any SSL certificates on that hosting (luckily this site didn't need it, but it's a concern for any merchandise sites.)

Once I got on there, the user interface isn't all that straight forward. After hosting with two other hosting companies, I'm used to a very easy, navigable landing page. Email? It's right HERE. FTP is HERE. Not with Arvixe. You have to dig through links and then go to a separate cPanel link, which then you get your easy navigation. But it's not in the root of Arvixe.

Next up, email. All I can say about that is that it's atrocious, spotty and slow. After setting up email for my client, it was unreliable at best. Often, emails would get delayed by HOURS or even DAYS. Whenever I would open a support ticket about this, they would say something to the equivalent of 'we're not able to reproduce or there hasn't been any downtime.' Which, working in the IT world, I get that it's difficult to fix something you can't reproduce, but for goodness sake, this was happening on a daily basis....

Next is downtime. I have never monitored my sites downtime, since I've never really had an issue with service. But after constantly getting connection errors, I started tracking my personal site, non-profit site and client's site... all three are with different hosting. The personal and non-profit (who are NOT hosted with Arvixe) were up 99%+ of the time. Arvixe, on the other hand, hovered around 98% up-time, with one 24 hour period being in the 95% range. I do give their customer service credit, as I brought this up with them and they credited my account $3 because they did not meet their contractual agreement of 99.9% uptime.

On the flip side of their customer service, though, they said that they can be reached 24/7 via phone, email, chat. I have never been successful in contacting them via phone or chat during Mountain Standard times.

Overall, it has just been one disappointment after the other. I would not recommend this for a client, for a friend or anyone, really. My client is in the process of switching her hosting to a big name competitor (which, I'm not a fan of for personal reasons) but I have no right to try and dissuade her because I made 100% WRONG recommendation with Arvixe. I hope that people continue to come forward about Arvixe's slip in service and either they no longer get recommended by the pros, or Arvixe steps up their game and fixes their customer service, speed, and up-time problems.

★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Terrible! First off, I have never seen a web-hosting go down hill, I have been in the business for over 18 years, and have dealt with dozens of web hosting companies...yet their service lacks professionalism and reliability. To have a company even confirm it has to do with their servers, and yet having to wait hours before anything is resolved, is absolutely ludicrous especially when one has to rely on operating a business. I advise anyone not to waste your time and money. Sure you hear and read positive posts, maybe those who where hired to do so, but when you bring customers to this business....and encounter similar problems with your customers, then you realize it is not just you. I will have to know recommend my clients to go to another hosting and I have finally found one that is excellent.

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I transferred my service to ARVIXE in January and had very few issues between January and July, but starting about the first of August I began having emails go MIA (missing in action) people were not receiving some of the emails I sent to them and I was finding that I was not receiving emails that people were sending me. I contacted the technical department and they began to look into it and the first response was

"I've examined the mail server logs here. It appears that this message was never delivered by the server; it was delayed due to high server load and eventually removed by our server management team along with several other messages to alleviate issues with the mail server queue. This was a temporary problem that has since been resolved. If you resend the message now, it should be delivered normally."

I then explained that this was not a one time issue, it had been happening over a couple of weeks. After almost three weeks of back and forth with them they finally responded with:

"I am very sorry this has happened but our shared hosting servers are for webhosting and we offer email as a service. We try to be as accommodating as possible with email issues but I cannot advise that "business critical" emails be handled on our shared personal class hosting servers or any shared hosting servers of any web hosting company. Though mail loss is rare it can happen and it is more likely to happen on a server that has serving up web pages as a priority with email as a secondary service." With very few exceptions, each time I contacted them they attempted to blow off the issue as either an issue with my equipment or just something I should expect if I am on a shared server service. I do not understand how anyone can run a business with the kind of uncertainty that comes with emails going MIA on a daily basis!

I have a very small business, only running about 50 emails (incoming and outgoing together) on a peak day and I have gotten to the point that this is so unreliable (having multiple emails going MIA each day) that I have had to use my personal email for my business while I work to get everything transferred to a new service.

I am not certain that it is related, but it is concerning that I did not have any problems until after I canceled the $20 per month priority technical assistance subscription (on July 20th) because I was not using it. I believe ARVIXE is substantially over subscribed and does not have the equipment or the manpower to maintain any reasonable level of service.

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I signed up for Arvixe about 30 days ago and my account was created on a server called Dallas111. At first it was fine, albeit there was a little bit of downtime. Nothing unexpected at least. Then out of nowhere the server went offline. Completely dead. No e-mail, no c-panel, no website. When I contacted Arvixe the support staff were rude and had no further information about what had happened, nor any ETA until the service would be back online. Well, it took 8 days to be restored, and even then my website is now completely broken. Almost everything was lost: so far I've been able to access my wordpress files (theme), but not any Mysql database, so the entire site structure is gone. In the end, I've moved my site off of Arvixe and initiated the refund process, and I will advise anyone else to avoid them.

Pros:
-60 day money back (excluding $9.99 for 'free' domain)

Cons:
-Less than 75% uptime in the 1 month I hosted with them
-Lost files, databases and e-mails
-No communication about the server issue
-Over 1 week to "fix" the problem (did not restore databases)
-45 minute average wait to speak to someone on the phone
-Rude and unhelpful real-time text based support

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

I used Arvixe hosting 6 months ago. During that time, I have nothing to complain about their service. My website has been running very stable. Although now I've switched to using VPS because my website has massive traffic.
I don't have anything bad to say about Arvixe.
Support: replies quickly, they follow up on any issues, and all of my support tickets have been resolved.
Speed: good, my website is improved performance when using the Arvixe hosting.
Price: $4.00 / month, moderate price and free domain name.
Uptime: 100% in 6 month.
If you need a hosting service stable, Arvixe is a good choice for you.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

Hi
I have extremely bad experience with Arvixe. I started with hosting NopCommerce on thier business plan and the speed sucks. THe site is painfully slow. When i want to transfer my domain and terminate my hosting, they are not replying to my tickets. It has been 3 days and received no help nor reply to my tickets. When i contact thier reps on live chat they just apologize and promise that some one will respond. But no response. I am having hard time getting my domain transferred. I am not sure how can i get back my domain name from their captivity.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I have four clients with Arvixe and in the last two weeks two of my clients sites have been down rather than up. They lost all the data for one client and then when I went to reinstall Wordpress the site now shows some other companies website. I have spent most of the two weeks either trying to get the issues resolved via their email support, chat support and now I'm trying to get through to their phone support which is now going on a 40 minute wait to speak to someone. Some of the technical support have been non responsive or don't understand my questions and write back the incorrect answer. I've used a lot of different hosting companies in the past for clients and this is by far the worst company I have dealt with so far. My recommendation is to take your business elsewhere.

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I did a lot of research on Arvixe and joined them about two months ago. They seemed like a great choice until today--when suddenly I'm unable to post anything to my site because it's "out of space," when I have a grand total of 4.1 MBs of data up there and I'm supposed to have unlimited space. This means I can't even log onto their portal to look at my site; I just get an "out of space" error, and deleting files doesn't clear up the issue. t then try numerous ways of contacting them, only to find that, on a Sunday, there is literally no way to contact them, not even an email form on their site. It shows up when I try to chat and fail since no one's there, but then the form glitches out and won't send. Cue internet research, which has revealed that Arvixe has been turning into a disaster. I'll try to get my money back, but in the meantime, I'm definitely going to another service. Such a bummer.

★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

I've used Arvixe for almost two years, starting in late 2013. At first they were really good, but by the end of the first year their service started to become really unreliable. My business email simply wouldn't work. Out of 20 emails I sent out, only 1 would actually get to the recipient. The same vice versa. No error message or notification was generated and so I had no idea that it didn't work!! Until I started to receive client complaints, upset phone calls, missed meeting messages on my phone, etc....it was awful! Not the way you can run a business. I lost a number of customers due to Arvixe's inability to actually solve the problem. I've dealt with their support team for months and was always given the same reply - "the servers are unusually busy and have a high load at times, which may cause emails to get stuck in a queue. If they are stuck too long, they are being deleted". SERIOUSLY????? They couldn't even give me a log of all the emails that were stuck in their queues, I lost so many I get sick just thinking about it! It got to the point where I was happy to receive Spam - at least SOMETHING got through! I just made the switch to MDD Hosting last night. And I swear to god - in the first half an hour of being with MDD Hosting, I received more emails on my business account than in the last two weeks with Arvixe alone!!! This makes me incredibly happy on one hand - but on the other incredibly furious with Arvixe! DO NOT USE ARVIXE if you want your business to succeed, is all I can tell you.

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Arvixe started having downtime right when we were launching. Unfortunate timing, but it took them over 10 days to correct. Their tech support is also not helpful - it took me an hour on a "Live" chat to finally get the response that my question is being created into a ticket and escalated. I could have done that and saved myself the 1hr. The live chat and live phone number they list is also not always available even during their listed hours, and it takes a long time to hear back - with a message that's not useful/doesn't resolve the issue.

I will be looking to switch, and would definitely recommend you take your business elsewhere.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

We started using arvixe since Feb/2015 for 2 of our domains. Both have been having nothing but problems. Emails are never reliable. Sometimes they work, sometimes they dont. Cant run a business like that. We are in the process of migrating away from them. I DO NOT RECOMMEND them at all. Everytime a trouble ticket is issued, a response takes over 48 hrs. They fix it, and dont tell us what the problem is, and sure enough we have the same problem again not to long later. Good luck calling them too, they never answer and your on hold listening to their crummy hold music forever. HORRIBLE HORRIBLE

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Arvixe is NOT reliable! Our company is without email or a website frequently. Recently we didn't have service for THREE DAYS!
During this three day period it was impossible to get in touch with customer support.
They wouldn't answer phone calls, emails, nor were they available for live chat on their website.
I DO NOT recommend Arvixe.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I started my business in March 2015 and went online with another service provider within that same month. The service provider did not live up to the SLA's advertised.

I did my own internet research on ASP.NET hosting providers and decided to give Arvixe a chance. For my business, this was the best decision to date. I don't have to worry about website up-time, email delivery or server performance.

Arvixe truly live up to their name.

Thank you, David Adams (IT Monkey - South Africa)

★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

Worst support. My site was down for 14 days. They could not help me out rather they used to send illogical, unprofessional messages. Now I am switching to another hosting company.

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

DO NOT WASTE YOUR TIME OR MONEY ON ARVIXE!

What anyone wants on hosting is simple right? You want your site to be online, you want to receive your email related to that domain and you want great service if you have an issue pertaining to the first two necessities. Arvixe fails at every level!

I bought hosting on 8-24-15 (18 days ago) and my site has been down twice, once for 12 hours, the next 2 hours and my email delivery was lagging a third time.

What happened when I reached out to customer service? They got back to me 4 days later the first time (after it was back up) just saying the site is up, no explanation. Then the second time (a few hours after it was working again) they reply saying they see no problem, the site is up. Are you kidding me?!?!?

I came here to read the reviews and man I should have done that first! I concur, Arvixe sucks at every level. I hope I get my money back after switching to another host.

★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

If you want to host your website and have a proper uptime, service, and issue-free host, then NEVER choose Arvixe.com. I have been with Arvixe for almost a year and problems that i have are never resolved.

Believe it or not, I do consider some of the FREE Hosts that i have used earlier are a way better than Arvixe. I will mention below in points which you will get from them:

1) Uptime is never as they mention. Servers where the data-centers located, are very slow. On a daily basis i am having a downtime with no exaggeration since i came to know by coincidence that they do have an upgrade of the server where my website is hosted.
2) If you are not a developer, then stay away from Arvixe as you will turn up expecting Errors in your website's admin or whatever. Sometimes, i am unable to login to my admin panel and shows "Incorrect Login Credentials" while i memorize the credentials very well.
3) I have asked them to transfer my website to another server and they came back to me with a rejection to do so as my account has more than 8GB in space and their policy doesn't allow them to do so while that is not a luxurious request my end but it was a solution to the continuous downtime and errors i am facing on a daily basis and they know about it.
4) If you go technical with them, they will never help you out as their staff doesn't know.
5) Live chat is not a 24/7 as they claim. Many times you will be having an offline kind of a response.
6) They never call you with your name even if you are born with one! Which i believe that a small action like that would make a huge difference.

"Conclusion" to the above, don't waste your time, money and blood pressure in using Arvixe.com web hosting services and better pay a little more and save all of these.!

★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

For 2 years they were great - fast support very stable. 3 weeks ago they informed us they were doing an emergency migration and everything collapsed. Almost non existent support. Tickets open for the last 8 days and no real solution. PHP and MYSQL features of the website offline. - lost a lot of business as a result.

We have migrated to another host - not affiliated with the parent company EIG and are back up and running again.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Support took well over 15 minutes to get on via chat and I was still on hold when I was on the phone. They shut down the site due to a vulnerability which is understandable but I resolved a few of the issues and needed access to the sites to continue cleaning. I get on chat and they tell me I need to reply to the ticket via email. I thought I was talking with Arvixe Support, apparently not. Well 2 hours later site is still down and I have no response from the ticket that I finally replied too. If you are going to have support why are you unable to post to tickets regarding support issues.

If you are looking for knowledgeable and or responsive support you should stay away from Arvixe.

★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

I have been a customer of Arvixe for many years, and they currently host five websites of mine. About a week ago, all my sites disappeared (blank white page when navigating to the sites, no error message, nothing).

I have been trying to contact them for three days now. Have sent two emails with no response. Called the "24/7" support phone number three times, but each time, I was routed to voicemail. They don't return my calls.

Their support in the past has been fine, but this is unforgivable. I did some research on the forums, and it looks like they have bungled some type of server migration, and many customers' sites are down.

Their support group, probably due to an overwhelming number of issues, has apparently been giving people the runaround, which just makes it worse. Arvixe needs to come clean and be honest about what the problem is, and what caused it. I can understand a company having technical issues, but when they don't reply to customer inquiries, and they hide the real issues, I have no sympathy for them.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

Short version: Arvixe's cheap hosting is terrible, so we paid to upgrade. After we did, Arvixe mistakenly deleted the live instance of our site and screwed up the fix so badly we had to fix it ourselves.

Long version: We got Arvixe hosting because it was recommended on Drupal.org. We learned the hard way that PersonalClass is the same brand of bargain-basement shared hosting on overcrowded servers sold by sites like Bluehost. It's barely suitable for a personal WordPress blog, let alone an organizational Drupal site.

So we bit the bullet and paid the fee to get upgraded to their BusinessClass. That much went smoothly. Performance improved to reasonable levels. They sent plenty of emails to lead us through the process, including several telling us how the version of the site on the old server would be kept alive for a few weeks and eventually deleted.

That would've been fine, except they deleted our live, BusinessClass website instead. We submitted a ticket, blew up their support chat, and sent angry emails to quality assurance. One of their support reps got on it and had the backup restoring a few hours later.

At this point, we had no control panel access, no FTP, and our site was still down with a database error. Password reset emails weren't working. Only after sending an angry email to their support did we figure out why: They had obliterated our MX records, so our email wasn't working. They had restored the files and database, but hadn't bothered to restore DNS or set the database password correctly.

We eventually worked it out ourselves. Set the hosting email to something accessible, reset the password, corrected the MX records, and corrected the database password. At the end of the day, they deleted our website and screwed up the fix so badly we had to fix it ourselves. People from my organization had been doing work up until the moment they nuked it, so a day's worth of records were lost and had to be re-entered. All the while, we got not so much as a weak apology from Arvixe.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Arvixe sucks! Support not answering to tickets. Servers are slow. No service!!

I have been using Arvixe for years and now suddenly the service became very poor. I have sent some tickets weeks ago and do net get an answer from them. Now I decided to change the Hosting Company. I do not recommend Arvixe to anyone!

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I have been with Arvixe for just over three months now and it has been nothing problems after problems. I am contacting them on a daily basis now to resolved different problems. Problems from Slow website, cannot access the wp-admin page, cannot access the Cpanel page to 404 errors on all my pages. At the moment I have been waiting over 30 mins for a technical support person. Don't go with this company..I want to move to another webhost

★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Well I used to think their web support was great but today, I have lost all respect. I went to the cpanel to work on my website and the site would not load nor would the the Dashboard. call one to support got me a "Hmm that is weird". They suggested I remove the wordpress theme/site and start over. So I did. I added a new theme and went to view it and the dashboard and neither are viewable. Only a blank page. After three calls, 20 minutes on hold for each call and leaving three message for them to call me, I am still waiting for a call back even though I am told I was at the top of the queue. Oh and in the meantime, I tried live chat and there again I got a 20 minute wait to no avail. To say they suck is to be nice to those web hosting sites that only suck.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Arvixe is having a difficult time right now with Server dependability and if you make your money online - GO SOMEWHERE ELSE! (Written August 2015)

I have been with Arvixe for a little over two years now, and up until about 5 months ago everything was great. I moved over to Arvixe from Godaddy and was very happy when I got there however, these past 5 months have been a nightmare. My monthly sales decreased 64% because my site keep going offline and they continue to have server outages. They upgraded the server I was on which they said would make it more stable, and this month alone, I think my site has been down most of the time or intermittently for 9 days and it is only the 21st of the month. I couldn't even reach my cPanel a moment ago which lead me to look at new hosting providers which is how I got to this site, and why I am now writing this review. Their service is no longer dependable and if you rely on your online sales to feed your family, then trust me when I say this is not the place for you.

As of today, I wouldn't even recommend Arvixe to my biggest competitor. The service is truly that terrible!

Customer Service Grade: F-
I was using the Arvixe chat support feature to report server related issues and it took a tech 11 minutes just to come on and say hello. That's all he said. "Hello", it took him another 9 minutes just to ask me what he could help me with today - if he would have read what I typed he would have known what my issue was but that is just a way for them to stall and buy themselves some time, not to mention too much like right. I told him to read what I typed, and it took him another 7 minutes to respond. He told me to hold on and I actually got up from my desk, went outside to meet the UPS guy, talked with my neighbor for several minutes, and when I came back to my desk he was still not back. I moved away from my desktop and started working on my laptop and 43 minutes after the initial contact, the tech asked me again how he could help me. I work from home so I continued to work and left the chat open on my desktop just to see how long it would take them. 43 minutes I had been waiting and he still had no idea what my issue was even though I cleanly wrote what my problem was when I first opened the chat. By this time I had already called the issue in to tech support which wasted another 18 minutes of my time, and although tech support said they were aware of this issue and working on it, the Arvixe Alerts page showed the server was functioning fine, yet I could not access any of my websites, nor my cPanel.

I understand that all hosting providers will experience some downtime at one point or another but for the last few months, I have experienced nothing but downtime so it is time for me to move on. Not sure what they are doing over there but they have lost me as a customer.

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Arvixe had been great for the last couple years, but unfortunately after being taken over, for almost 6 months my sites have constantly been falling over due to their inability to support - 6 months of support nightmare trying to get them to fix, it working for another week, then going down for a day. I judge the uptime to be around 70%.

As of Aug, 2015, don't touch with a barge pole.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I signed with them 3 years contract, paid up front. My website was not big, just a few pages and not much traffic. I was not checking it very often, but now I know I should. Their hosting service is one of the worse I ever had. There is no support. They're saying that there is but that's not true at all. Last time when site was not loading I was chatting with 9 different support "specialists" and here is their tactic. First they apologize for nothing then they said, they're going to check the problem and then they just stop responding to any questions. They do have a toll free number and always the very same person answers it. In my opinion he is in the US but the so called "support" is in India. I think he (the guys who answers that toll free number) is the owner of that company and outsource the rest to overseas. Summarizing, the whole service is extremely poor quality and I strongly advice against it. If you want to have some hobby site with them then it should be okay, but do not do it for your business! If you do, you'll regret. The hosting service is almost every day down, especially during the late evening hours. Stay away from these guys!!!

★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have never seen such a display of incompetence as I saw with Arvixe. Weeks of no email access at different times of the day. Constant error reports and they did nothing. All they did was blame "abusers". That is their excuse. They overload the servers and refuse to add capacity. They are not a good choice and I would never recommend them to anyone. I pulled out my sites and domains after 6 months.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

This company sucks. DO NOT use them as your host. They deleted our SQL server when migrating us (without notice) to a new server and just recently lost 3 days worth of emails, only to reply with a shrug. ABSOLUTE WORST EXPERIENCE EVER. Trust me, do not use Arvixe, our experience has been frustrating at best and awful and at worst.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Hi

The horrible hosting service i've ever used i bought 1 month hosting about 20 days my website was opened probably 5 days other 15 days was they said server is under maintanence and even now my website is closed it made me lose business i suggest you to never buy from arvixe otherwise you will not be happy

I just wanted to comment about it .. I am really regretfull to buy from here hopefully 1 month when it's finish

I will never use again please be carefull never buy from here i warn you...

Thanks

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

Been with Arvixe a few years now. At first they were awesome. Almost no down time, and support was quick and helpful.

Well as of last year things started to go down hill. At first it was the weekly outages....which progressively became daily outages. Then My site kept getting slower and slower. Support tickets where always met with where looking into it but nothing every got resolved.

As of a month ago things went to hell. Daily outages, database failures, VERY SLOW load times, cryptic support responses. It appears it is time for me to move on. This place has EIGed.

★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I switched from another host to Arvixe based on reasonably good feedback on Drupal.org. For the first two months, everything went well, but then everything turned into a dumpster fire. The three clients I had unfortunately migrated to Arvixe (all on different servers) all went down periodically over a week long span. The support team offered their very best shrug and followed it up with "we expect this to be resolved very soon" but after a whole day of downtime no one could figure out when the problem would actually be fixed.

I asked that the sites be migrated to servers that could stay online for more than five consecutive seconds -- that process took about five days, and then the new servers crapped out as well. To add insult to injury, during one such outage they took it upon themselves to restore my site from a backup - an old backup, thereby undoing a good deal of work on a client's site that was in development -- without telling me that they were going to do so. Then they did it again several days later.

This may be a case of "get bought out by EIG, turn to crap" as for all I know, Arvixe was great a few years ago - but I can tell you, they are no longer any good.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

It works fine when it's all ok. But at least once a month I face huge issues with the server. Right now it has been 2 days in a row that my domain is down because of MySQL issues and nobody gives a satisfaction of what's going on. I'm tired of trying to keep in touch with them and never get a response back.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I am using arvixe for over half a year and can only compliment them. If I have question they respond very fast, even if is stupid question (I didn't know how to install Wordpress). I live in Europe and it's very important for me to have a host that is not breaking/down and so far there was no minute of my site being down (checked through monitor site). They also have many features that can help with busniess, like link building, submitting to directories and searc engines etc. I am very pleased with them.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

Arvixe sucks, don't listen to anyone recommend them some free hosting are better than them. I'm a web developer i used different hosting companies such as Godaddy, 1and1, ... but Arvixe is the worst one ever.

They will keep asking you to upgrade your hosting plan class and even will disable your website.

Their money back is a juke they will say sorry we don't refund for this reason.

Their support team is a big lol, i was unable to create mysql databases on windows account, they said it will be fixed in 1 hour but it took more than 3 days and more than 2 support chat sessions and around 5 hours in hold they will reply to your talk after 5-15 mins and you have to wait.

I have proof of all this [if needed]

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Arvixe sucks avoid at all cost.

First they limit your resources artificially, your site will be offline with a message that says "Resource limit reached" with no warning. And your site will be down until the next day. When you look into what's "Resources" it include every single server call. My site has 6000 daily visits (which is pathetically low) and I still exceeded the limit on a daily basis. I wonder if their package is good for anything useful.

Their support sucks. Paypal cannot connect to their server. I tried contacting their support and the only thing they were capable of saying was "It's paypal's problem" - which I'm sure it's not. I migrated the same script to another hoster and everything works fine out of the box. Their support is totally useless.

Their server is outrageously slow on ajax calls. If you do a normal browsing session, a normal page load times is around 2.6s, which is slow already. But if you do exactly the same thing via AJAX, it takes up to 9 seconds. I tried their support seeing if they penalize ajax traffic, they claim they don't and refuse to investigate.

They block CURL calls - which makes it useless for iOS remote notifications

Many many many many more. I paid for a 2 years package, I ditched it after 3 weeks and moved to another hosting.

avoid at all cost.

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I am not even a little bit of a fan of Arvixe. I saw some website that gave them good reviews, so I figured I'd try it out. I found in the forums that on Arvixe, mysqlnd is available only when using the correct PHP version. I was on a tight deadline, so I opted for the shared server, changed to the correct PHP version, but mysqli's get_result() would not work.

After literally 14 hours of phone calls, and back and forth emails with their support staff, they informed me that they had neglected to install mysqlnd on the server. They apologized and said that mysqlnd should indeed be working, but it's not and that they were hoping that that it would be back when they upgrade the servers again. I asked if they could give me a free upgrade to VPS until then, they said no, but that I could get a refund... The saga continues...

I then emailed the sales team, as directed, and asked for a refund on the hosting on my 2 accounts. I asked that the hosting be removed and refunded, but that the domain names remain. I get a message back shortly after saying "It is complete, is there anything else I can help you with?" I checked my Arvixe account to notice that they removed the domain and hosting for one account, but did not touch the other account. Conveniently, the domain they removed was my portfolio. After another hour of back and forth with them, they finally got the refunds done, and both domains back up and running.

I would only recommend Arvixe to anyone who wants a hosting provider that won't give you the functionality that is advertised, and who is willing to spend many, many hours talking with support, only to have them come back and offer no real solution. The "Go somewhere else if you want that functionality" response is really what blew my mind. They made a mistake, admitted to it, and refused to offer a solution.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

Arvixe is usually more DOWN so I can not sure why they advertise 99% uptime. Their staff is from all over the world and most of them, though they try their best, have problems understanding basic English.

Stay far away from Arvixe if you value quality and having a website for a business. You'll be out of business with Arvixe.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

this hosting service is terrible. it worked good for 1 month or so, but daily we have DNS problems, no website, no email. we are writing them daily to make it work. they solved it only for the first time and right now they are not even replying. 5 days ago they said ~Server XXXX is little loaded and that probably caused the DNS issue. If you want , we can migrate your account to any other server.~ i said yes, and... nothing happened. We'll move to another hosting service, too bad we paid in advance.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I am a Web developer with 17 years experience of building sites and hosting them for my clients. Over the years I have had some terrible experiences with hosting services and just when I thought I had found a first-class reliable hosting service it was bought out by a company that sucks big-time.

I decided to transfer some sites to an Arvixe Linux account and monitored closely the differences. I monitored downtime on both services and I received no reports of downtime with Arvixe in the first month, but daily downtime on the other service.

With Arvixe, I have sought support through Live Chat and email and I can honestly say that I have never received such courteous and friendly service, even when an issue was my silly error!

In terms of cost, reliability and support, so far after almost 6 months I cannot recommend them highly enough. I am about to open another account with them for my Windows Server clients.

Arvixe rocks!

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Arvixe support sucks. It is frustrating and if you aren't a fan of cookie cutter form letters, avoid.

I have had a VPS class plan with them for the past year and moved (with months remaining on my pre paid system) because I just can't stand our sites being down many times per day. It is a slow system. No amount of support requests get their attention. I shouldn't have to nag and plead for basic level of service -- especially when I am paying for it with a larger package.

Leaving Arvixe was interesting. You have to email support, then they won't tell you if they will cancel your account or not, they write and insist you tell them 'why' you want to leave. I told them why:: very slow site loads, daily outages (1 min up to 30 min each time) and frequent blacklisting of my site members for no reason (they don't use a password to login, but their security would add IPs randomly to a block list and I would have to manually clear it)

Instead of addressing the issues: They sent another form letter that told me I had to supply the last 4 digits of my billing password and then all my content would be immediately deleted. Keep in mind, I am paid up through July of this year. Seriously? I wrote and asked why the insta-delete? Well, they replied that it is because they can't setup a future event. I can always restart the cancellation process closer to my renewal date.

I have never left a poor review for a service before. I've been hosting sites for over 16 years. Arvixe really was so bad, I have to warn you.

No thanks. Forget this company. There are way better choices out there. Good luck!

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

I went with Arvixe to provide paid hosting for my new business website, a small online shop using Oscommerce software. Less than 6 months in and I am not at all happy with the product or the level of service from their customer support. I perviously built websites using various free hosting providers, but found they often block certakn features needed for Oscommerce to run successfully. I also assumed a paid host would be more likely to provide a better, more relisble service with more uptime and faster connections. With Arvixe I have found this is most definitely not the case!

Since day one, connections to my site on Arvixe's 'ayeaye' server have been noticably slow, with occasional time-out errors being caused as a result. Images are particularly slow to load. When trying to communicate with their support staff using the online chat (they have a 24 hour US support phone number but I am in the UK) I always seem to find myself talking to a junior assistant, who I suspect is in a foreign call-centre. The knowledge of these people is almost non-existant and their replies to the simplest of questions are often delayed to the extent that a normal text-chat conversation is almost impossible. When they do reply, it is often with remarks that feel formulaic and pre-prepared, like talking to some kind of robot. Certainly technical questions never seem to get a straight answer.

Arvixe claim they will compensate customers forbanything less than 99% uptime, but when I asked how I could check my site uptime, they admitted there was no way I could do this. So unless I happen to browse my own site and notice a problem I only have Arvixe's word that it has been up continuously.

Most recently their server went down completely. They claimed it was suffering a Ddos attack. Apparently engineers worked quite quickly to put the server behind some kind of firewall, which Arvixe claimed made all websites accessible again, just a little slower than usual! It turned out to be so slow the serving of pages actually stalled and so their efforts were of no help whatsoever! A Ddos attack may have subsided by now, but Arvixe have insisted their new measures stay in place for at least another 24 hours, which means my website is effectively useless and unreachable.

In short, I have fojnd Arvixe to be an extremely poor hosting provider. For most applications you would be far better using one of the free hosting providers, which you would likely find to be faster and far more reliable. If you absolutely must have paid hosting, then I would advise you to stay as far away from Arvixe as possible. From a buisiness point of view, having a website hosted by them is worse than having no website at all. At least you wouldn't get complaints from customers who can't access your site!

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

This hosting provider sucks!!! I have never been more frustrated in my entire life.

I am currently using the services of other hosting providers and Arvixe is the worst of them all. Their support is fast but the hosting up time and service is the worst. Most of the time I can't view my site or cpanel, and always the reason is that they have blocked my site. I have only one site with a small database yet I experience this problem almost daily. It seems the shared hosting is overloaded with multiple sites and allocation of resources is a problem with Arvixe. I have already paid for 2 years service and am not allowed to request a refund on shared hosting.

Furthermore, I had to migrate the first site I hosted with them because of the size but now even with a small site I am still experiencing this problem. Always disconnections, blocked, or whatever.

If you are looking for hosting service, please run, run so fast from Arvixe. You won't get a refund and waste your money. I have paid for 2 years what a waste.
Try siteground. They are good.

Hope this review helps.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

They suck so bad. If you are thinking of using this company do this first. Try to contact them by phone or chat. Then read all of their reviews. Real reviews not the ones posted by their cronies. The last tech support guy I spoke with took 15+ minutes to answer and then I asked him to go to my website and look at it and the goof puts me on hold for another 15+ minutes. Comes back on and asks me what was the name of your website again? Unbelievable. I have tried to make the site work now for 4 months. I did a search to see if I could post a review somewhere to warn people and I see ads for Arvixe tech support help. Hope they hire someone soon LOL.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I compared some reviews and prices online about some of the renowned hosting companies and then fixed my mind to buy an Arvixe package, the price was very much reasonable. After that I contacted support for one time and it was simply awesome! They solved my problem within a short period of time and after that didn't face anymore problem yet. Server is always up and didn't experience any downtime yet. Already recommended one of my friend and he bought one of Arvixe package and also he is happy with it. You guys really rocks! Keep it going. :)

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Hey guys! If you are new to web hosting and you are unsure of which host you should choose let me make it easy for you - choose Arvixe! Arvixe Rocks. Their customer service is superb, the value of their hosting vs. the competition is unbeatable. I have dealt with other providers in the past and none of them compare in my opinion. I have had zero downtime for my site www.invertergenerators.net while it has been hosted with arvixe. I have had this site hosted with them for over two months now! When I have had to use their customer service each experience has been great! I have had some issues with faulty plugins in the past (which was a wordpress issue not an Arvixe issue); the technicians that assisted me were very knowledgeable and professional also the guys were very friendly. It seemed like they liked their jobs, so it wasn't a hassle for them to help you. If you are considering anyone other than arvixe please don't, you won't regret choosing Arvixe.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

Arvixe is a good platform for beginners but shared hosting at time is bit frustrating.Though i like supporting staff very much as they resolve most of my problem in minutes.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe made transferring my reseller account to Arvixe a breeze. I experienced ZERO downtime during the transition and my hosting clients never noticed the switchover. The support at Arvixe has been quick to respond and very professional.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I was looking to switch hosting providers so I did some research and Arvixe was rated very high. I decided to switch and transfer my domain. Well the transfer was not as smooth as it should have been but by no fault of Arvixe. Arvixe customer service worked every day for 3 days to ensure my domain was transferred successfully. Even after the transfer customer service continued to contact me via email to ensure everything was good and that I was satisfied. They were always willing to assist me. The customer service staff was fantastic and I knew making the switch to Arvixe was the right choice. I would definitely recommend them.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

Why Arvixe VPS hosting is a poor choice: a detailed analysis of why our site never went live on Arvixe.

About Me

I am an engineer who develops software and embedded solutions across many platforms including the web and mobile devices. I was also an adult model/producer and needed a place to host my content, which narrows one's options considerably. We hosted our company's web, cloud, and email with Arvixe for one year and we were unsatisfied with every aspect of our dealings with them with the exception of billing. The services utilized were MySQL, PHP, Apache, SpamAssassin, SquirrelMail, OwnCloud, and e109 (a lightweight PHP CMS), cPanel, and Softaculous. Wordpress was unusable due to performance problems caused by other users on the same server abusing resources frequently. While very lightweight, e109 was terribly slow during the worst periods. The domain was hosted on buffalo.arvixe.com which is a shared server in one of their datacenters. The performance and availability of our server were terrible due to problems in the datacenter's perimeter firewalls and constant usage of Cisco Guard because our server was under DDoS attack almost weekly. For several months I could barely check a test email account without connection errors. This was officially said to be caused by DDoS attacks against other hosted sites.

When Things Go Wrong: Day Two of Arvixe Hosting

Support was far less than expected, we were infuriated during our first encounter but gave them a chance anyway. Service personnel were consistently curt and rude, seemingly unconcerned with paying hosting clients who cannot access their site, or keep it accessible to their customers. We were shocked. When we initially signed up, every time I logged into the admin console or email their firewall kept blocking my IPs without reason, so I opened a support ticket. Initially they blamed me, my PC, malicious users on my network (my desktop and laptop were the 'network' and quite free of malicious software). They did not accept responsibility or address the issue until I provided network diagnostic information such as packet captures which clearly showed that their firewall was at fault. It appeared that they did not know what was wrong, were not going to investigate, and were surprised to find I was in fact correct. I ran multi-user information systems before the Internet existed, and implemented HyperText style markup before HTML was conceived. I hold a Ph.D. in computer science with concentration in information systems, I had some idea of what I was talking about. We received excuses without answers to our questions, without assurances that the issue would be handled. Hours went by and I sent another message reiterating the questions we had such as "can we be moved to another server," in more plain language, but they simply stopped responding to our questions via the support ticket system. The following day we sent another reply asking for a refund for the recently ordered service. Suddenly they responded, and finally answered our questions from the previous messages, but chose to completely ignore every question we had about a refund. They tried to deter us from migrating our data to another server by talking about how inconvenient it was and finally telling us that we would lose our data and have to reconfigure everything from scratch if we did.

Holding Data for Ransom

I attempted to make a backup of our data by tar/gzipping it to download it more efficiently, since the overhead when transferring tens of thousands of files is horrendous, we had 'unlimited storage and bandwidth' on our account. I checked via SSH to make sure our resource utilization was ok during this operation, and it was fine, we were being good neighbors. After the archive was complete, I began downloading the file via FTP. During the transfer operation it stopped and my FTP client reported that the transfer had failed because the file no longer existed. I contacted support, again, and they stated that storage of backups was against the ToS (abuse of storage) and it had been removed, and I was told in a threatening manner that my account could be suspended if this happened again. I never got the backup downloaded, or made another one, since my account could be suspended I was told in a threatening manner. I was informed that a paid upgrade supported backups... Our data was stuck (until the server remained accessible long enough to FTP the files to our local storage), we would clearly be bothering them too much to copy it somewhere else, and a refund seemed unlikely. I decided to be patient and see what happened throughout the course of our hosting since it was inexpensive and I was curious just how long they would let customers experience the same problems repeatedly and invent new reasons for it.

For one year I attempted to utilize this server and recorded my results. I was able to access my email only 84% of the time, HTML web pages were incredibly slow when served via HTTP unless mirrored via a CDN provider (CloudFlare). SSL/TLS was not available for testing without purchasing a certificate. They of course made certificate installation inaccessible to the user, requiring a tech to install it via support, and they do not allow self-signed certificates. What this meant was that I could never encrypt my connections for OwnCloud, e-mail, or logging in to administer my site via applications (like the WordPress admin interface). My passwords would be transmitted in plaintext, my data vulnerable, my communications not protected from sniffing at all, unless I bought a certificate; and unless I bought it through them for instant activation, it was a process which takes days and requires another battle with support. Some applications, like OwnCloud, assume the installation of at least a self-signed certificate to protect data from tampering and interception and will not function correctly without it. Using WebDAV was utterly impossible from within Windows because of the poor encryption and authentication used by their outdated cPanel application, the authentication used hasn't been truly supported by Windows operating systems since Windows 98 (see the Microsoft Windows Knowledgebase) but they have a brief and creative guide to using this service which claims incorrectly that support exists up to Windows 8.1 and says only to 'restart your PC' if it fails. This means you're left with only unsecured FTP, and HTTP (via the cPanel PHP file manager) to transfer files. Better keep it simple, or be prepared to pay up.

Every Tool has a Purpose... Right?

Being one who is inclined to believe that all tools have a purpose, I tried to work around the issues. I simply accepted that I would have to send nothing sensitive through my email server because I had an open connection with plaintext passwords, and no ability to encrypt messages on the server. OwnCloud had the same deficiency, so that meant not storing anything I wouldn't post to twitter, and frequently changing passwords. Our business calendar, project notes, etc., therefore could not be stored and we could not send confidential email without utilizing PKI. I changed my OwnCloud login to enable two factor authentication, which helped ensure unauthorized logins would be prevented, but did not protect the transmitted data. Ok, cloud services and messaging were severely crippled, but maybe web services would be ok. We only needed to host paid content for delivery, and a set of pages informing customers about our company and products provided, after all. So begins another adventure.

Just the Web Please

Without the ability to secure traffic, our site could not effectively allow member registration and login, so we opted for a voucher system where a script generated limited use keys which allowed access to content purchased by customers. This worked, until something caused our PHP configuration to revert entirely to an alien set of defaults. I fixed this, and waited for it to happen again but it did not. After two weeks of decent performance, I invited public users to test the content delivery system. Many of them reported being unable to access the site at all (firewall again, blocking entire ISPs now) or that they would have their downloads interrupted (connection reset), or that speeds were akin to a 56kbps modem. I moved our content to a third party's web site and had no problems. But now we basically had no cloud, no mail, and no download hosting. Curious about the slow speeds I ran some tests and found that the server was severely throttling RAM, I/O, and CPU whenever OwnCloud performed a file operation, which was causing all applications on the server to suffer, including e-mail. I found out there is paid OwnCloud installation which does not suffer from this... I optimized OwnCloud's configuration to reduce the frequency of throttling but it seemed the server would be slowed for long after the operations stopped. I stopped using OwnCloud entirely.

Ease of Use

Arvixe advertises cPanel, Softaculous Installer, and other technologies to enable easy administration for new users. In reality, Softaculous' database was frequently many revisions behind the current versions of the software it installs, leaving you with very insecure and vulnerable applications if you rely on it for installation and upgrades. cPanel was a very old version also, lacking many recent bug fixes which solve problems such as the unusable WebDAV services. They also removed many modules (like self-operated certificate management) from cPanel to artificially limit the use of less expensive hosting accounts, but they did not advertise that these accounts would be crippled. In the end, manual administration via SSH and FTP was required to get anything working right, and the DDoS attacks on the server made the cPanel file manager fail to function due to broken connections. DNS management was rudimentary and limited, with poor security as well, so I used another provider for that. Webmail services were installed by default, and could not be disabled. There is no way to turn off or restrict access to your email on the server, or even prevent people from trying to break in via that log in panel. The webmail software is installed and configured by Arvixe' software automatically, in a location not accessible to the account holder. So I stopped using email.

Conclusion

We ended up using third party solutions and other servers for everything we ordered the account for. With no email, no user community, no cloud, no downloads, no backups, no ecommerce, the site frequently inaccessible to viewers, and performance which was frustrating to say the least, what were we paying for? Well, it was long past the point of the refund we didn't seem likely to get anyway when this all started, and I had accepted the financial loss already for this experiment, so I continued trying to find a way to make use of this server. One last effort, private Firefox Sync. After setting up the server and client applications so we could sync our Firefox data without using Mozilla's servers, I had three Android devices, one laptop, one desktop, and an iPad running wonderfully. Two weeks later, syncing stopped. I went to my desktop to check the server and found our data had apparently reverted to a previous version. A 'backup', the kind we aren't allowed to make, was apparently restored by the admins due to some problem, and all of our data for the last few weeks was gone. No notice, no email, no server status alert. Thanks again, Arvixe. There went our bookmarks, settings, and all. Ultimately, the service was useless to us due to uncontrolled DDoS attacks, the intentional crippling of features, and mismanagement of our server. Support was not useful at any time.

I have inferred therefore, that Arvixe overprovisions their VPS packages to sell more without running more hardware, gambling that users will not fully utilize the allotted resources and notice no impact, leading to resource starvation which they attribute to 'malicious users'. With the frequency of these events, this is unlikely to be true. I also saw that they cripple features normally assumed to be included with VPS hosting to upsell you on features you didn't think you'd have to pay for. When contacted, they fail to adequately track the issues, in some cases refusing to respond to inconvenient questions, would not reply to refund requests, and blamed us until we proved they were at fault, and did not apologize. I would not recommend Arvixe to anyone.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

This service is great, 100% uptime chaked with monitor site even though Im in Europe, thier support is great and helpful even when I ask dumb questions. I would recommened it to anyone.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

Arvixe Sucks

Support is pathetic. Keeps you waiting for hours.
Transparency is not there. We lost money in our business while hosting with Arvixe.
If your serious about hosting and its quality, AVOID ARVIXE

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Hello! My name is Mir Ghafor, I'm hosted at Arvixe.com and I must say that they are the best hosting ever!
Beacuse they offer so much futures for a cheap price than any others do. I have no issues with them,they give you 100% high quality support at any time whenever you need it! live chat or ticket. They offer you Unlimited databases,data transfer and Unlimited Space, plus a free domain name for life! this is a uncommon future. I have been hosted at many hosts and offshore hosts and I had lots of issues with them.
In their Reseller hosting for example, they offer you free WHMC License and they Offer free Chevereto license if you buy that package, so tell me does any host offer this?

They are so awesome that I love them like a trusted family member (:

★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

The customer service and follow-up were top-notch, not at all what I was expecting for the price. I was fully prepared to explain what I needed repeatedly to support staff who learned English as a second language. Instead, Arvixe followed up on the requests I made and followed up again to be sure I was satisfied. Nice job!

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I moved to Arvixe about three years back from Godaddy. The reason was that Godaddy increased it's prices after the first year. When I got in touch with Godaddy they told me that the first year pricing was part of a promotion. With Arvixe you will get what has been mentioned. No hidden costs. Also their pricing is quite less compared to other hosts like Godaddy, Hostgator. Their chat support is also great. Your issues will be resolved instantly. They also offer great promotional packages for as less as $1 per month. I don't think it gets better than this. I think it will be safe to declare that Arvixe is the best web hosting platform right now.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Avoid this company at all costs. As a whole, they are about as incompetent as you will find. Sure, things are great until, of course, something breaks and they are not. And that is when you will absolutely regret using Arvixe.

After eight, yes 8 years, I am finally leaving. The past 18 months has been a precipce after a slow steady decline as they over expanded their business. You can go around in circles with tech support for hours, if not days and weeks trying to resolve issues that quite frankly, you could probably resolve yourself if you had access as an administrator. They have at most two reasonably competent sales/support staff. As a concrete example, I'll just leave the most recent (and definltely the last) "experience" of having to isuse a THIRD request to transfer my remaining domains to another registrar. In my 25 years of network experience, I have never had to make more than the initial request.

I very very rarely will ever leave a review as frankly, my time is more valuable. However there are situations when one needs to step up for the good of the community and warn others and this is one such occasion. If you value your time, do not select Arvixe. There are many other providers out there all in the same general price range. Pick another, you won't do any worse.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

First of all Arvixe is for me one of the best hosting solution with a very good support. I look for a good hosting, and for a good price. I think I'll founded at Arvixe and I am really satisfied. They offer a lot of tools and support. Arvixe offer all for my projects and sites, for that I say Arvixe is my choice for hosting and support!

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

All what i can say about Arvixe ... It is the BEST .. I have experience in hosting more than 10 years i hosted my websites with many companies ..
When i read that name (Arvixe) I think about:
- The cheapest PRICE with amazing good quality of service.
- Speed .. i try to host in different hosting companies ..i see the different.
- 7/24 true helping system (Not as the others which they just say)
- Good services and they give the best
- They really respect customers
Those are just few points that i have note in the few past months ... before and after i become Arvixe's Customer

Thank you ...

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe has a perfect service with best price. I had searched so many web hosting companies, but finally I chose Arvixe.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Hi,

I admit I have had some issues with Arvixe's support over the 7-8 years that I have been a customer...however, I'll ride out the occasional bumps to stay with them. Overall their support team works well...and if there are unresolved support issues, someone from the older crew (Adam, Arvand, Ryan, etc) always step up and make things right.

If you need immediate assistance, call them instead of emailing support and being put on a queue. The support email queue works, but expect up to 24 hours between replies. You can also email Quality Assurance to get a more experienced support guy involved in tickets that aren't moving.

I have had the typical shared server issues (email occasionally slow or IP addresses blocked) but I don't have any complaints about their VPS accounts. Overall, I have been very pleased with their service, cost, their up time has been excellent and they are very cool about helping with support issues on our VPS accounts.

I was particularly impressed with Arvixe for upgrading our older VPS account to current standards. This is something that I didn't feel they had to do, but did anyways. As a customer I really appreciate it. I've always felt they had high standards when it came to taking care of customers, and this continues to support that.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

I have enjoyed an exceptional experience with Arvixe! I have experienced little to no downtime. When ever I have required assistance the support personnel have been professional and very pleasant. "blugemtv.com" is a tourist oriented site that relies heavily on video to present our clients. It is of the utmost importance to us that our visitors have a great experience when visiting BluGem. Arvixe has helped us provide such an experience. Thank You Arvixe!

Eric Straton, CEO BluGem TV

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

So far so good. I migrated my sites from Hawkhost to Arvixe last week and I'm pretty impressed. Cost was only about $25 a year more with discount coupon and the features are much better. More disk space, more memory, more everything. Seems to be a little slower in response time than Hawkhost but much more reliable. I was seeing 2-3 site unavailable notices a day on Hawkhost but none in a week on Arvixe. My Drupal site which was often hitting blank admin screens due to lack of memory is now running smoothly again. I think I might have found a good home for my sites this time..

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I can't even begin to explain how great their service is; i haven't been with them for long but for the short time i've been using their service, i already know i'm going to be using ther service for a long time. Great customer service, great bonuses for businesses and resellers, kind and courteous staff. Everything is just awesome there, its like your own special little place that not a lot of people know about.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Great support, friendly and quick staff even thy can solve problem in hours, other solve in days. The great advice, they give us on resolving our issues.
that's why the Arvixe have now a will known position and popular name in the Globe.
Arvixe the great

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have been with Arvixe for a couple of months now and if you have to choose between hosting companies, go with Arvixe, hands down. These guys are the best in the business in terms of web hosting while offering a plethora of other neat features, and i do mean a plethora. Their uptime is near perfect and their pricing also follows that suit. Go with arvixe, you wont be disappointed!

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have bought VPSClass package a few days ago. Before buying I had asked support team if Arvixe has servers on EU. After I learned that they have servers on EU. I tried to buy a vps package. During purchase steps, I was not asked for server locations so server firstly set up on US. After that I opened a ticket to migrate to EU, the pain started. Someone on the support team opened double ticket on the issue. After a few hours, they asked my permission to wipe all data. I immediately responded and got response that says new server is on provisioning queue and server will be ready in short time. It took more than a day and I got a mail that asks my permission to wipe data. Somehow my previous permission was ignored. I approved it too but server status stuckt at setup. (Which should have been on provisioning) I tried to connect live support and i did not got proper answer for a very long time. It might be because of the weekend. Long story short, it took nearly 3 days to migrate to EU and the bandwidth on EU server seems weak. I did not asked for a full refund because I don't want to startover again with setup. In my opinion Arvixe is a bit overrated.

★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

This arvixe provides free unlimited bandwidth and diskspace for an unbelievable price of $4/month. I earn more than that from advertisements I think it's enough to go with the ordinary plan for writing a business blog like I do.

The html editor and website builder helps me to preview small popups before adding them to my site. Unlimited email accounts and forwarders are really great,

Apart from PHP and MYSQL like other services they also support Perl and Ruby. With an additional 2 bucks, you can get a unique IP for your website.

I highly recommend it just because of its price. With few coupons, you can save a dollar more.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe is by far the best hosting that our web development company has used. Their customer service is excellent and best of all, there is rarely a need to contact them in the first place.

★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

Arvixe is not expensive but have excellent service. The connection speed is very fast and the customer service is good.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe has been great! The account was easy to set up, is good value, and I've only had one issue in the year I've been with them (disk was full). That issue was resolved promptly by the very friendly service representative I spoke with.

★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

Arvixe offers a great service with great customer support, even when it takes a little longer to get things fixed, they try their best to know that you're being helped as quick as they can. They don't hesitate to escalate things if needed, so you know things will get fixed.

Uptime is also really good, I've experienced just a couple minutes downtime in this years of service.

Overall, I can't stop recommending Arvixe, also, excellent price on Windows Servers.

★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

The only thing that need to be fix in Arvixe is service support! few of them really making Arvixe look so bad and giving Arvixe bad reputation, I am not saying all of them are the same.. but, sometimes they take countless time to respond, giving ridiculous answers and speak weird english.., but if you're lucky and found the good one, you're problem will solve immediately! thats the only thing I don't like about Arvixe

But, if we focusing about the hosting itself... There is nothing like Arvixe to compare with , THEY ARE GIVING MORE FEATURE than what they're advertise, this is not my first time with any hosting provider.., in the past 5 years I am using many different hosting, only to find the best one.., for user especially comes from shared hosting plan, trust me.. Arvixe is king for shared hosting plan, from unbeatable price, rich cpanel feature and got few location to choose from, Arvixe simply the best hoster that making every them so valuable! the price they offer from shared hosting, vps, dedicated , and any other addon just unbelievable. Not even that, with few location added in honkong, every asian people can benefit with cheapest powerfull hosting yet to offer

If this kind of hosting having excellent support like inmotion, Arvixe is truly powerful most affordable ultimate hosting in the world!
they just need to keep this thing up and fix service support

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Best of hosting service. Just buy or try a demo and will be knowing how good they people are in uptime and support as well. Migrated my 14 domains in this.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Arvixe is a great hosting site. Their site is easy to navigate, has lots of resources and srcipts to enhance your web site

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Arvixe has a wonderful hosting platform with lots of options resources, programs, plans, cpanel access to all of our sites, making life easier and managing our sites easier. Domain management is easy; Sub-domain management is easy; data base management is easy' set up of all of these things is easy. There are many resource programs that can be used to supplement each site individually. Arvixe has a large array of third party programs that install and run easily.
I am very pleased with Arvixe, overall. There is only one negative, which is their online chat support, which I believe ins weak, but one can always go around that to get the answers needed. This is a very small negative.
John

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Definetly the best hosting provider! I'd recommend them to everyone who's going to create website - they have very fast support and features are just great.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

ARVIXE SUCKS

I've been with Arvixe for 5 years since 2009. When I first signed up with them, they were great. However, the service has gone down hill in every aspect since then. Since about 2012 it's gotten much worse. I'll give specific examples.

I host several clients sites. ONE of them, after YEARS of being live, with no changes "allegedly" had sql usage issues. *Actually later to be determined was always the same but they changed their policy. Their response was to give me 24 hours to "FIX" it over a holiday weekend. It was sent at 2am on a Friday night. Needless to say, I didn't receive this "warning" in time and they shut down ALL of my clients sites... ON A HOLIDAY WEEKEND!

So, after reviewing the email I can't make sense of what their issue even is. I've been a developer for almost 20 years, NOT A NETWORK ENGINEER!

I transfered away a few of my sites, which everybody knows can be tedious. I left a few sites behind as they had security certs and other things that made them a bit more difficult to migrate away.

Well, two years later. THE SAME THING HAPPENED AGAIN. And AGAIN with a site that's been up and stable for years. I kid you not, the same kind of email, again on a Friday night at around 2am on a friggen Holiday weekend (labor day).

I'm fed up. Arvixe hosting sucks! PERIOD. Long time customer, and wouldn't send my enemies to this place.

Once you get REAL HOSTING, you'll understand. Rackspace.com for my high end clients, and HostGator for my not so critical clients. Couldn't be happier with either of these companies.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe rocks because they give full value to money. They provide best service. Previously, I had some worst experience with Hostgator. But I am fully satisfied with service provided by Arvixe and looking forward to continue with them for years to come.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe rocks because they are providing great services in low price.
They have made setting up hosting, domain etc so easy with support they provides.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

i've used Arvixe for the last year. In that time i've found their customer support lacking. And downtime unacceptable. my latest experience had my site down for two and half days with an expired SSL cert. Support was none existant over the weekend, and from the beginning of the outage they contended the outage was my doing. I'd not release an update in 5 months. I'd repeatedly attempted to ask direct question, and continued to get no response. In the end, it was my tech lead that identified the expired SSL cert that they had noted as expiring 4 months from now. Once i told them the issue, they said it would take it several hours to reinstall, after 5 hours i called and they said i owed 15$ for the new cert before they could enable it . ahhhh two and half day outage on my iphone app. My customers were furious.... use another hosting service. P.s. after the problem was solved i got a request from their tech lead asking me to change my configurations to fix the problem.. duuhhh.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Almost two years I am using VPS on Arvixe.
For me, the most important thing is the commitment from Arvixe to maintain customer satisfaction.
Whenever I have problems, they were ready to help me as soon as possible.
That's why I still use it until now.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Great service! Very reasonable prices, options to pay any way i like, providing one free domain name for life-time with hosting, 99%-100% site up-time per month, what else i could have asked for? Arvixe is best...

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

im with Arvixe near to 2 years , i had a shared plan and now VPS plan , both worked fine and my site never goes down except i play with files and script :) which even still they will help and fixing it for me .
if i look at Arvixe in price point of view no one can bit them ( in what you get and really happening after you start )
only comments is about Support services , what i saw they dont have very pro team in live chat and for medium or big issues always i should go through email

one thing i love about Arvixe is the calculation and how they care of your money and your plans , i did many changes in my plan or transferring my domain from other site or VPS to share plan and other way , they are always fare and honest even 1 or 2$ remain from any changing or adding they will let me use it for other purpose if i need , they never say is not refundable .
my site always is UP and never goes down ( except very few times when i was in share plan )

im really recommending Arvixe for small - Medium or Big website , they are always there to help and fix the issue

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I used Arvixe for my clients who wanted to start web host reselling 3 years ago. Arvixe was affordable and very convenient. Their support is quick and very apt. I have always loved Arvixe, even when I still did web designing, my website's client knew Arvixe was the way to go. A simple interface which robust and user friendly and beautiful, is a sure assurance of great service from them.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

At beginning, I think Arvixe just offer an "average" cheap hosting like the others. I surprised, they give great support and services even for shared one. It is the best hosting afaik so far....!

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe's hassle free services, prompt support and state of the art infrastructure, never let us had any problems. Today we have VPS Hosting service with Arvixe and will continue in near future too. From last one year we never face for any downtime in our VPS. I strongly recommend Arvixe. Thanks Arvixe :)

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe has to be one of the best hosting providers I have ever used. I signed up for their VPSClass Pro which I felt is a great option for small businesses like myself. For only $70 I could get 100GB disk space, and unlimited bandwidth plus a whole set of free stuff like WHMCS license, Google AdWords credits and much more.

I have been with Arvixe for almost 7 months now, and my VPS server has not been down once. I had initial problems during installing and setting up my custom DNS, however the Arvixe support team helped me and resolved my issues straight away.

I would highly recommend Arvixe hosting to any individual, or small or large business, or even whole corporations.

Highly Recommended A**

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe is a mature and reliable choice for production sites, with good performance and no troubles according to my experience, but it's also got rare features such as virtually unlimited space/accounts and several add-on domains support for a fee which is just a bit greater than the very base on any other hosting service. As I strongly believe in a trend of change which should slowly replace the old and slow php from the web, with some server-side scripting language support (i.e. NodeJs backed by fast databases as MongoDB, something you won't find in the competitors anyway), it would simply be THE choice.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe sucks! I have had a good account with Arvixe for 3+ years now, having to put up with a lot of the things that you have to put up with as they have you by the "short and curlys" because your business is down and your clients are annoyed if you get into arguments with Arvixe over their poor service and support! I am a very disappointed customer with their support and the way they bolt you down so your own business and income will fail without them but as I don't want to be a complete whinger, past times have been good - it's only when you want support they let you down :( disappointed Arvixe, you should know better :(

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe is the best windows hosting provider I work with. I tried many hosting company in the past but I have had alot of problems (ex: Two days to creat MSSQL database!!) in one of the most famous company!. Arvixe's support team is very professional and they are mail you from time to other. WITH Arvixe you have very good and stable windows hosting, best and appropriateness prices and more...
Thank You Arvixe.

★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

I'm just a student but i've got to say that arvixe is a very good hosting company. Both feature and uptime is really great. Compatible with most softwares i want to use. I've used a lot of hosting company like GoDaddy, Neq3Premium, InterServer, etc but this company is the best.

★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

My site is consistently down and when I contact customer support I get no where. It's "never their fault" and they refuse to acknowledge any request for a conversation about downtime compensation.

These people are running sub-par service and, I'm sure, racking up the dollars. I would never recommend them and have even convinced clients to move away from their services. The world would be better off if they were shut down.

★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

i am completely happy with arvixe, on the occasion there has been problems the support is great and issues resolved promptly so yes i would reccomend arvixe to anyone who needs web hosting, pricing is great, support is great so arvixe rocks

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

Arvixe is a great hosting because it has a minimum price for max cuality servers, also his support is awesome i wait only 10s, and a Proffesional Manager contact with me, I can simply upload my website and optimize it with awesome tools or I can build it with their tools
For me is the Best hosting that It can be found
Arvixe you are Awesome

★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

The support, value, and uptime is great. No doubt, if that is what you desire then Arvixe will be GREAT for you. However, if you're very savvy when it comes to setting your website, Arvixe should be on the bottom of your list. You do not have many options to setting your website up if you have a complex set up. You are not given much freedom to your PHP configuration or your .htaccess configuration. You cannot modify safe server-sided values as you can with many other hosts out there. This can be an issue if you're optimizing your website or trying to install a complex script. If you have a decently popular website that runs on a complex PHP script, I would not recommend this host. However, if you are a small restaurant or business website, I highly recommend this. You will simply love the simplicity and support that you receive, along with the great uptime at such a low value. Decide for yourself which category you fall into. Good luck!

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

For about a decade I had a web-host that charged almost four times as much and provided only about 10% of the customer service. I gave up on calling tech support, since they almost always gave me the wrong answer which wasted lots of my time. I finally bit the bullet and moved my two websites, and about 50 Email addresses to Arvixe. Moving the Email addresses, the thing I dreaded most, was very easy with a couple tips from Arvixe's support.

The Email filtering Arvixe offers, supports regular expressions- making it so powerful that it's rare for me to get an unsolicited message despite a couple of published Email addresses. My old host had half-decent filtering, but not in this league. My sites responded more quickly right away, then I got an Email from Arvixe suggesting that I use a new free service they offer, which provides distributed hosting so that requests are served from the host located the fewest hops from the requester. Now my sites load like lightning!

My old hosting company never suggested anything useful (no kidding), except that I pay more each billing period for the same service. It took them four weeks to completely turn off my account- during which they messed up my domain registration, which Arvixe helped me work with them to fix.

Arvixe has sent other suggestions by Email to make things work even better. Here's the clincher- I have the lowest tier of service, with a sizeable discount on top of that, and the price is lifetime guaranteed. And they continue to delight me with help, and trouble-free service. What more could I ask?

★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

They offer a great service, I had been looking for a hosting provider that gives you full trust for asp.net applications and couldn't find one that gives you all the services for the price like Arvixe. They give you unlimited SQL Server databases which there are some other providers that offer only 1 or 3 databases for the same price. Overall great experience so far with Arvixe.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Very responsive and they DO respond to your needs. I had a problem with my previous server and asked to be moved. They moved me and I have had nothing but great up time since. Load times and response have also improved. Below is an actual up time report. I have recommended and continue to recommend Arvixe to my customers.

----
Dear Phillip xxxxxx,

Below is your weekly uptime report for Previous Week (from 2014-05-26 to 2014-06-01)

Please do not reply to this email.
For further assistance, please contact [email protected]

-------------------------------------
www.icsmedtech.com
Service: ICSMEDTECH
Outages: 0
Downtime: 0 hrs, 0 mins
Uptime: 100.00%
-------------------------------------

Thank You,
SiteUptime.com

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

First of all, I wish I could add more stars to the "Value" category, not only Arvxe's services are extremely affordable (come on! starts at only $4 per month) but I was able to also get a free domain with my hosting account which is of tremendous intangible value as well for my business branding! I am very satisfied with Arvixe, as it offers all the hosting services I need, at a great price and without all the "bloatware" feeling than other companies!

-Enrique Alberro
FBClickablePosts.com

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

They are hosting my site for 4 months now, and I find with them the excellent Speed and the excellent Support.

★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Support is absurd. They close my tickets without anyone contacting me to resolve the issues, I just get automated responsenthey closed the tickets. When support contacts me, in that rare occasion when they do respond for an incident, they offer some sort of workaround which works for the short term, but they jever solve the actual problem.
The uptime is so so. Has features, full cpanel, regular module updates, but simply not worth it. Support from India, outsourced, probably underpaid and done by mediocre "experts" who are either overworked or lazy. I'm moving my biz elsewhere.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

Site is down a lot. I really don't want the hassle of moving, but it's time. Email ip block also frequently gets tagged for spam and has been a headache getting comcast and others to not block it. Time to move elsewhere.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I use a shared hosting account provided by Arvixe. Th reason why I think arvixe rocks is because of the features that they provide. I like the following features:
1. Softaculous installer
2. Node.JS Hosting on a shared server
3. Excellent uptime
4. Very very responsive support team
I have recommended Arvixe to a few customers and I don't see anything to change my mind yet.

★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

All my Arvixe problems take from 1 to 3 days to fix. They involve submitting tickets and then going to chat to remind them to do something. Yesterday I asked them to restore my website. My sites images were badly damaged somehow during the Wordpress 3.9 update. They said they had a backup from 4/14 which is before the WP 3.9 release and they said they would restore it. They didn't do it yesterday and their server made a new update. Now all I have is an update of a broken site.
The customer service is terrible to non-existent, when you do get help it takes a long time.

I need to figure out where to go to get a host that is responsive to my needs. These guys don't care at all.

Here is a nice excerpt ( I took out the dudes name):

The backup should be before 04..16..14. That was the WP 3.9 update
14:28: Unfortunately the oldest backup from april is from 29 April 2014
14:29 Me: Yesterday they had one from th 14th
14:29: may be there was, but right now the oldest is from 29 april

★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I really want to like Arvixe. The price is right and the support responds fairly quickly. Almost every time I check on my sites, they are down. I keep on submitting the problem to support, but the situation doesn't improve.

★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

Arvixe started well for me but there were some issues with their PHP library. Those got resolved in a week and for a couple of months all was OK until some sort of "migration" was foisted on me and my web sites were down for 4 days with 2 different accounts. Eventually one account on one server stabilized and I used it as a marker for the other, not so stable sever. Then things went from bad to worse and worse. Finally after losing email access, ftp access, web access, for days and constant web site outages I decided to act. Maybe 50 or more "tickets" were created for me, and an endless stream of "apologies" sent by some automated messaging system kept hammering away daily but no progress. So many different techs apologized that it became a guess who I'd get next. Even the owner of the company at one point assured me "the server was fine". Wow! I felt so much better - NOT! I doubt he looked into the situation. Anyway, I didn't think things could get worse but they did. I decided to cancel the account on one server that was unuseable but keep the other account. Well, they got the thing wrong and killed the working system. You guessed it - they deleted the working account, and deleted the files because I asked for a a refund. Apparently it's their policy to delete all files on a refund. Only problem was the account had not renewed yet - I had renewed early.

That day was pretty bad - as I lost 2 customers due to "my" presentation to them of a system that kept failing. So I set up a duplicate site at a new host in 6 hours, and initiated a domain transfer, and 24 hours later all 6 web sites were working on the new host. All this time I kept getting several apologetic emails every day assuring me my ticket would get looked at. There were even automatic escalations to higher and higher priorities that kicked in every 48 hours. So one ticket had not been dealt with in a week, others a few days, others even longer. The customer management software they use even have a week-after message that gets sent asking how I thought they were doing.

Well the drama is over, I've left that host and doubt I would ever go back. Maybe the experience I had will be looked at by their upper management, who knows, but their ticket system is one of the most useless and inefficient systems I've ever encountered anywhere. I think it will be their downfall as a company, I think it's that bad.

So, while I don't like giving a negative review, this time I have to make an exception. I say this because their internal newsletter keeps droning on how well they are doing and how good customers say their service is. I was a small time customer, I know, but even so, with the little resources that my web presence used on their server, they could have done better. As for the customer service people, I think they are nice, were always courteous, tried to help, but the ticket system would ruin anybody's attempt at good customer service. If they get rid of that system, and maybe the person who installed it, Arvixe might well become as good a company as many there seem to want it to be.

My opinions only, but the experience is all real!

★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

My website is down several times a day. They always come up with several different excuses. They moved to different server and apparently has fixed a bit. But, still it goes down about 7-8 times a day. I did not put down monitor before and now I realize, it has too much issue.
Asked them to move it to a stable server. Or, I would be gone.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Let's be honest. We never want to have to interact with our hosts. We'd rather our hosting just worked and we never have to contact anyone for help with it.

Arvixe have been that company for me over the last 8 years.

I have had shared hosting, windows hosting and VPS's from them and have really not had to contact them about problems very much at all (maybe once or twice a year).

The only reason I give them 4 not 5 stars for tech support is that when they do fix things for me, they don't always explain what went wrong or what I can do to fix it myself in the future. It might just be me being picky but I'd much rather know if there is something I can do to fix an issue if it arises again rather than waiting (even if it's only a short time) for a support ticket to be answered.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

I first selected Arvixe for the price. I am using their service since more than 6 months for my personal project page without an issue.
The communication on every event (update notification, planned maintenance) is clear and sent directly by email.
As a developer, I use directly the software that I need for my website. Each installation was very simple and no contact to the support were ever needed to perform installation.
I already recommended their service to a friend who is thinking about hosting solutions

★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

I'm Rosyana from Indonesia, I'm very glad and statisfied hosting my domain http://www.applebutik.com at ARVIXE.
My site have great uptime and never down for almost 1 year. Thank you ARVIXE for all of your service.
I already ask and promote some of my friend to host their site at ARVIXE too, and they have same experience as my, just one word "statisfied".
If you read this reviews, I think you better try this hosting, ARVIXE is the best hosting!

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

They WERE good. now IS crap. From 2009 to 2013 I was very happy. In August 2013 they lost my DB and didn't have a backup. Since, I faced 4 server migrations. All of them overloaded. I'm constantly getting errors. No solutions except fairy tales about abusive users. This is my last year. Not recommended.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I wish I'd know about arvixe before going to another hosting company. Arvixe's pricing and service are second to none. 99.5% uptime is great when you rely on your website being there for your clients, present and future. They're not just a hosting company. Check out all the services and software they provide. We've had a few things go wrong, but they have the technical knowhow and staff to help. And help they do, and quickly. Arvixe is a great hosting company for all types of businesses, large or small. We highly recommend you take your hosting needs to Arvixe.

★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

The issue with Arvixe is downtime, constant downtime, sometimes several times a day for longer periods of time and this is incredibly annoying. For gods sake, it's 2014 and most providers promises a 99% uptime these days, why can't you do the same? Arvixe handles uptime and downtime in the same way you would forward calls in the olden days. They give you updates on the current situation of the server, as if they have a bunch of people trying to keep the server from overloading.

But hey, why would you want to have uptime anyways? Who cares if your website is actually visible on the internet, right? Come on Arvixe, get a grip of yourself. One can almost think that you're doing this for one reason only and that is to save money.

I really wish I didn't pick Arvixe as my host because there is a lot of bullshit regarding the up and downtime and they are always coming with excuses to defend themselves but how come 99% of other hosting providers can provide a reliable uptime but not you?

★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

It was my worst experience with a hosting company. EVERY single time I tried to use the FTP to change files or update files there was connectivity issues or supposed capacity issues. In 6 days I had to call at least once per day to get it fix and be able to update my site.

I never had this issue with my other 2 hosting companies.

BAD, BAD experience

By the way the control panel looks crappy and not secure

★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I too have been having the same or worse problems with Arvixe for over a month. I do not expect a screaming fast shared host server, but I also do not expect painfully slow or failed connections for over a month. Their shared server named "crab" has been spiking day and night. This causes even new joomla sites to be slow to load, if ever. I am preparing to teach a class of 20+ newbies how to setup a Kunena/K2 discussion forum, and I cannot recommend my students purchase this very cost effective service for which I cannot even consistently have SSL or my databases function correctly. Often I am dropped or cannot connect. I too was recommended to upgrade. I am looking for a new host that does not take several seconds to connect, and 5 seconds to download a newly installed empty joomla site. Avixe offers no refunds after a short time so I am losing most of the costs associated with the 2-year agreement. Their screwed up server problems have also cost me credibility with my nonprofit project funding sources.

Don't waste your time with this service. Far too many upsets now, even if it is a big company. They also don't reliably answer their support phone. I got through in one out of five attempts.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Typically if I have an issue, I submit a ticket or get on Chat, and it is fixed right away. There are several staff members that are extremely helpful and I'd highly recommend them.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

This is the worst hosting site I've ever used. My websites are constantly down for hours. When I contact the support i always have to wait 15-20minutes, and the answer is always the same: your website is loading fine.

If you are serious about your business, don't waste your time with Arvixe, or you'll loose all your customers.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

We have tried 2 big names before Arvixe.
Brinkster was our first experience, and then Godaddy.

I bet, arvixe is far ahead in terms of customer support and online chat. Their staff is very polite and helpful.
We have had worst experiences in our previous service providers, where we never used to get correct reply.

Pricing is just perfect, you have almost everything unlimited at $ 4 /month.

Last month, there was a downtime of about 14 hours, their website kept on updating status of work being done by them every half hour. And the next day they gave us credit of $ 4.00 to compensate the mishap.
This shows how serious the company is, and how willing they are to solve the problems of their customers!

I would definitely recommend this!!

★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

Arvixie is a great value and easy to use. I manage my personal website on Arvixe and use it as a development server for my freelance projects. It has all the development tools and support I need.

★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

It's good to be their customer and I sometimes think why I didn't purchased their hosting account from the beginning when I started building websites and purchasing hosting with some other companies.

★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Worst hosting site, my website is constantly down and I keep on getting 500 error Temporary down. My website is for a political campaign and I've already lost a substantial amount of donations because donors cannot access my site. Worst mistake I've made, extremely unreliable company. Do not waste your money on them because chances are you will lose even more money trying to correct the problem. There customer service is easy to access but what's the point if the problems still remain.

★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

Here's the problem, Arvixe is not a scam - they actually have DECENT value to their products advertised. The issue is, when you are running multiple services on one shared or even business class plan - you're up a creek without a paddle. I've had downtimes that lasted up to three days, and their support did nothing more than tell me i needed to upgrade (Which was why i switched to arvixe, because i had ten other hosts tell me this). They have slow to respond, scripted live chat which does nothing more recently than apologize twice, and ignore you. The money you pay isn't "what you get" - i guess it depends on how you use it. That doesn't mean they are rightful to slow someone down, have seriously old hardware and run like a dictatorship when you submit tickets. I'm not a power user, but i'm not a general user - I understand what software is in there - yet i've been treated like an idiot.

★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

I had a horrible experience with Arvixe, and I am certain that the majority of their customers are going through this now, and will be in future.

Why? Well because they are in the business of making hyperbolic promises and offers of low costs, so they can pull in many sales, with little to no regard to their ability to support those accounts.

I signed up with Arvixe because I was needed for a web host for my Opencart store(s). They were the advertised partners for Opencart, so instead of doing my homework I took a punt and went with them. Reading their service package I felt I was getting the best deal! Unlimited this, unlimited that, you get a car, you get a car, you get a car *Reference: Oprah* I soon realized what i really got was a bag of beans, with no hope of ever living up to the hype.

My domains were constantly throwing 500 errors causing my site to shutdown for hours on end, my site was also unbearably slow, causing google to rank the quality at below 30/100, that's BAD. They promised unlimited emails, then later state oh no, you can only send a max of 50 emails per hour. They promised unlimited data storage- I then get daily emails saying I am using too much disk space. When did infinity become finite? Hell, when did less than 2GB become unlimited!?

Arvixe is POOR value for money. They are easy to get in touch with, ie. chat or email support, but they don't do their due diligence to actually resolve your issues, they opt to let things resolve themselves, and hope you forget and move on. I often got caught in this loop because when running a business the up-time of your website is the last thing you want to be micro managing.

I wouldn't recommend this company, and I hope more people come forward to post their honest pinions about this web host, and less people they've paid to or profit from Arvixe post.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

If your system allow, I will give Arvixe a -100 rating.

Since their server lily crashed on 01 March 2014, all my 4 websites hosted on this server has been downed for more than 4 weeks. I have contacted their technical support for the last 4 weeks, no one really know how to fix the problem for me. Each time, I was dealing with a different support guy, they asked the same questions again and again, they never have a system to log all the previous communication. Most of the time, when I called their LiveChat or by phone, I have been holded for more than 1 hours sometime nearlly 2 hours, but they cannot fix the problem, and need to pass to senior support. However, I never received any reply from the senoir support until I follow up again. Then I need to repeat the same problem again and again.

At some point, they fixed a problem, but cause a new problem. Then when they fixed the new problem, the old problem has occured again. We are keeping in a dead loop and all my websites are still down and never fixed.

I hosted more than 50 websites cross 6 different web hostings companies, I have never seen a terrible company like Arvixe. Arvixe is the WORST, TERRIBLE web hosting company in the World.

I have lost hundreds of customers because Arvixe cannot bring my websites up for more than 4 weeks. it seems that they don't have any real technical people really know how to set up the server, all their support and technical people are hired from India(I can tell from their name).

If you are serious about your business, take my advice, stay away from Arvixe and never host your website on Arvixe. You will pay a big price later on.

★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

uhm, im not a middle man here but they are almost "Great"
;-)

My site is Live all the time and you dont have to worry installing like cPanel because their team is responsible enough to give the site to your after payment as in On-Ready state...

more power and God bless guys.

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

Arvixe did not send an email notification advising our renewal of our domain. We assumed in error that our credit card that was on file would be automatically charged. Subsequently our domain was sold and now the holding company wants 5000.00 to buy back! Arvixe, while admitting fault, was not helpful and blamed us because we did not check until after we noticed the website was down. Well too late! It was sold. Terrible terrible customer service. This was a complete injustice to our business and we are forced now to either pay 5000.00 for the original domain or reprint all of our materals. Needless to say we are going with another website hosting company.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Im very happy. Great support and my websites are always online. Everyhing you need you can read on arvixe. And they are very fast with anwsers if i need it. Much better than my hosting before.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

I've been with them for about a month. I have experienced frequent downtime issues and have dropped into the 98% for up time. After contacting them almost a week ago, there is still no resolve and I keep getting the same answer every time I contact them on my open support ticket. "We're sorry but we've escalated this and we will get back to you soon."

Unacceptable in my opinion and I'll be leaving to another hosting company.

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Another mistake after ipage, Arvixe server is very slow, sometimes I have 75% packet loss during connection to my account, so can't upload data. Live chat useless, as they can't solve your problems. I have starter package and can't say too much about more expensive packages, but at least take in mind my advice, don't order starter package, what you will get is just a lot of frustration and time waste.

★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

I have been using Arvixe's services for my company and my customers, and it has proven to be the most cost-efficient hosting company I can think of, great support and stability.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

No issues with uptime or speed, no reason to have to contact support. It just works when other providers did not.

★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

I would not recommend Arvixe to anyone, well maybe that user that don't care so much about uptime, support and only need a basic host. The uptime is really bad, sometimes im getting errors and cannot reach my website for 10 seconds up to 4 minutes, and sometimes when i notice it going very slow i have done speed test and notice i got 10-20 seconds higher response time than usual. When i contact the support i always have to wait 15-20minutes, at best maybe 5 minutes. And when i complain about the speed or the errors they cant do much, only saying that my website is loading fine and sometimes they saying that a user on the shared server is disturbing all of the users. I would say i lost much traffic and money beacuse of this

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe rocks! They have sold me problem free hosting, gotten right back to me when I needed support. I'm only using their shared hosting for a personal website. I have enough HTML/CSS know how to create and publish my site, but no back end knowledge. Their support has been right there on the one or two occasions when I had a problem or quetion. The cPanel interface is easy to use, with more options than I need. I also manage a site at work and find that I prefer Arvixe over that hosting company and Plesk.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

Web deployment and remote management options are very good. Unlimited bandwith and disk space is also so good.

They provide "Full Trust" options, so, you can use any dlls in your project.
Support is avarage I think. If they can reply fastly, noone can reach them.

I try different providers, GoDaddy, AWS or others...My final decision is Arvixe.
Thank you Arvixe, you are really good

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

i tryed more then 20 hosting companys but Arvixe is the best one i ever found!!! the price are fair and the return is great!
i will keep hosting my website there for a long time!
absolutely the best web host i ever saw!

★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

Since I have hosted my website on Arvixe.com, I had no problems whith them. Sorry, just once, my website was getting down several times, but I just opened a ticket and they solved the problem very quickly. I recommend them. At least for my necessities it's a good choice.

★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

Arvixe is a good hosting company
I've been hosting my website with arvixe for more than 6 months

and yet everything is fantastic

the prices are really good comparing to the service quality

they offer some extras like google adwards coupons and some other features

I'd like to say that arvixe is the best hosting company I've ever tried and I don't think I will move to another hosting company as long as arvixe service up

thanks arvixe for everything

★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

The Arvix team where exceptional especially when it came to transferring from godaddy, they made it streamlined and I cannot say enough about thier team when it came to needing answers the had them much more then the last two I hosted with. Now I actually feel more comfortable with my project because I don't have to worry about the server end. which is a huge weight of our shoulders. When I am doing something they are instant with what we need in requirements and I feel like I have a partner with my projects with them on board.

★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

They are great in terns of price, performance and support. I often give example of arvixe support team to my team, a great value for money and very friendly and responsive support team. I wish them success!

★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

My websites hosted with Arvixe are continuously experiencing downtime and are costing me thousands every week in lost business. I have had a large number of potential clients trying to access my websites to browse services and purchase products, but can't due to the websites not being available to view.

I use a monitoring service which alerts me of the down time. One day last week their was only 91.6% uptime for the day.

I had my account moved to a new server and have had 4 downtime alerts in the last 11 hours, thats after it was supposed to of been fixed.

I am now going to have to waste time and money migrating my websites to a new hosting company!

PLEASE DO NOT USE THIS HOSTING COMPANY!

1 Star!

★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

I used Arvixe before but had to leave due to funds, so it was a no brainer when I needed a host again, Arvixe have always been stable and have a great support, and with a coupon I pay just around $33 a year for this fantastic feature rich host.

At a base price of $4 Arvixe is also the only host I know of that seamlessly support video sharing software such as Clipbucket.

Oh and did I mention the coupons you find for Arvixe is good for the entire life of your account, this paired with 10% discount if you display a little link really makes it affordable for anyone.

You get a free domain which remains free for the lifetime of the account.

I tried them all, the big hosts, the small hosts and I ended up back at Arvixe, I certainly think they ROCK, but see for yourself as they have a 30 day money back guarantee.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe support has been very helpful. They were clear in the steps I needed to take and were very patient in walking me through them. I was fully satisfied with their help and expertise. I would highly recommend Arvixe to anyone I know wanting a quality Web Host.

★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

I signed up for Arvixe because they claimed "Unlimited Diskspace." I purchased and transferred my site. It's not small, but I heard no complaints from Arvixe. Sweet, so I thought. It turns out they waited 65 days to claim that I was abusing Disk Space, and was against their TOS. Well Guess What? Their Guarantee lasts 60 Days. No money back with lots of time wasted. After which, I had no choice but to immediately reduce the size of my site, and initiate yet another site transfer.

Their support's only reply was to explain to me how a hard disk couldn't have unlimited space. My reply was Don't Advertise it if you can't provide it!

Buyer beware Arvixe was very very sub par. Further, any support email submitted took them three days to answer each one. These folks SUCK!

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

silky smooth transfer of my existing sites with ultra professional and lightening fast support. I've been on line over a decade and wish I'd found these guys earlier. Highly recommended for small and large users - you'd be a fool not to use them :)

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I am using Arvixe around a year, and I am happy with the service. My site was down more frequently on the old hosting, then I moved to Arvixe. Around a year site is working fine, I dont have any complaints. Control panel is easy to use, you dont have to contact the support, you can do things on your own.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe offers a great service at great prices. The basic is totally fine but the expanded service is amazing. You can have unlimited web sites with all of the features you need. They are all about your hosting. Being a direct host, not a re-seller, makes the performance and support awesome! Absolutely no complaints here.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I've been developing and maintaining websites for over 15 years. During that time, I've used the services of a wide variety of web hosting companies. Some were pretty good, some were horrible, but none came close to the service I get from Arvixe. My websites are fast and I've not recorded any downtime. Since the service is so good, I've had little need to contact Arvixe technical support - but on the two occasions when I did, the replies were quick and my questions were quickly answered.

I would recommend Arvixe to anyone in need of fast, reliable, web hosting at a very fair price.

★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

1. Server is down a few times a day for more then 15-30 minutes. Absolutely unacceptable for the host. Never experienced anything like this in other hosting platforms.

2. The service is ridiculous. Live Chat take 10-20 minutes to get anyone on it and they give such nonsense answers, like - "I understand your problem", "We're sorry", "Our operators are working on this issue". DON'T USE IT - will waste 3-4 hours a week on fixing their problems without any result. A've got mobile app hosted on Arvixe and I'm loosing my users every day due to their poor service!

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

The quality for the support is really poor! 2 days, no update with my ticket
I request railgun feature on my site, but arvixe suggest me to send ticket.. But, until now.. railgun is not active on my site..

The ticket is really sloww

★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

After dealing with JustHost and their constant down times, I decided it was time for a change. A web search brought me to this site, and I started researching other host options. Of course JustHost gets terrible reviews.
I saw Arvixe had some really good reviews and decided to give them a shot. I was impressed by the quickness of the account setup, and constant update emails. But was I was really impressed with was the fact that they will transfer you entire cPanel backup from old host to theirs. They had some issues (of course it was JustHost that caused those issues), so they actually did a manual restore of all my sites, email, one database etc. After that, I easily went to old host and exported my other 5 databases, and imported to Arvixe with now problem. A little tweaking in my Wordpress config files, and I was up and running.
And this host is FAST! I am amazed at what I have gotten used with JustHost. Constant down alerts, slow ping times, and very slow page loads, even with Cloudflare and site caching.
I would HIGHLY recommend Arvixe. They seem to have their sh*t together. They are cheaper as well and have excelent support who actually know what you are talking about when you ask a question. I was so happy to cancel my JustHost account and get my prorated refund. It made my day.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I'v been with Arvixe for 3 years and I would like to say I have nothing to complain about their services. Their service plans are very flexible and technology are always updated to the latest. Their support is super and always responding to inquiries promptly. If you are looking for a place to host your site, please try Arvixe.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

A Good Host Good Support
Arvixe is the best for shared hosting they offer stable outstanding shared hosting for a good price, along with good customer support they know me well lol i always get my problems issues and questions solved. No host is fault free so if you see anyone saying they had a bad experience they most likely gave up to quick without to much thought, i have had issues but who has not had a issue with every single host worldwide? I own a few hosting company's and we get issues it's like owning a car things happen and they get fixed. Basically if your on a low budget go for arvixe because you wont find better for shared hosting for the features they offer, there vps and dedicated server specs and prices are good too, i think they could offer lower spec vps packages so they will offer cheaer vps, that is the only improvement to arvixe once they do this they will take over and be the best of the best of the best!

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

Arvixe Sucks.

Here's why:

Running a startup and expecting increased activity on our site, we contacted support to recommend the best upgrade- They advised us and we followed the advise and upgraded.

That's when the trouble started. Intermittent downtime - As often as five times in a day. (this has been ongoing for about 6 months)

I contacted support often and often. They act nice, and offer a quick fix- restart the server. Since this was a reoccurring problem, I became familiar with the support terms, 'we will escalate this and a member of support will handle this'. Few hours after escalation, I usually receive a beautifully crafted email explaining that they are monitoring my server and will fix it.

That was six month ago and they are still monitoring; no fix yet.

The service is poor and the customer service is scripted. Ultimately I am hitting myself for putting my money down in a drain. VALUE FOR MONEY =0

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe really exceeded my expectations. Really, the only reason I left my old hosting company for Arvixe was to find a less expensive hosting service with at least the same level of service (which had been declining over the last 7 years). Anyway, Arvixe shined. I am paying much less than I had been with my previous provider, have more bandwidth, space, and options than I did before, and the service rocks! I have needed a couple of service calls to clear up some errors I was having with a site I moved over and Arvixe was prompt and very helpful. When the first level of support was unable to fix the issue, I was quickly escalated and my issue was taken care of.

I really enjoy working with these folks and would recommend them to anyone!

★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

One of the few times I needed livechat support, the OWNER was on the other side and gave me great advice. Another time, they gave me credit for some down time even though I would have had no idea the site was even down! It didn't impact me whatsoever, but I still got credit.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe has been great!! They are hosting my website and moodle site and it has not gone smoother. Very reliable and easy to use!!

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I am thinking of the day when I, unfortunately signed up for Arvixe hosting account. At that moment they were very good in response because that was the billing department and every company tries to response quickly if a walking customer is converting into client.

Few days were very good but after that when I had very first issue months ago they never replied on Support, Never Answered the Phone Call but yes once after trying many times they answered the phone and then again put me on hold for a lone time and asked me to come back to chat.

My BAD I added couple of domains to my cpanel and from that day couple of hours ago I never checked the hosting and my sites because I was very busy and thought websites are running fine.

But today when I tried to open my website, FTP and Cpanel non worked :( even every domain which was hosted in my cpanel is down.

Now 20 minutes Gone and no one dared to reply me on chat.

I really hate Arvixe services and I recommend not to sign up here ever and ever. They are cheap but third class support and client care.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Best pricing, High end servers and technology, unlimited resources and technical support team is fast enough to respond and resolve the problems quickly. Would like to continue with the company for such a great services. Arvixe Rocks!!!

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

If you happen to be in the market for a virtual server DO NOT USE Arvixe. They have grown too fast for their own good. I have been with them for over 9 years and their customer service has gone down hill grealy in recent history. Buyer Beware!!

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

HI,

You are providing absolutely excellent service. I am your client from last 3 Months. I never faced any difficulty, downtime till now. I was corresponded to u through mails fro my own queries. I will get right directions within a hour. definitely we need to appreciate for this

Thanks

Regards

Nagaraja T V

★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

Overall the value is good you get a lot of features for the price. But, so far I've had many many issues with accessing the Control Panel and FTPES. My site has also been down few times but access was restored quickly. Access to FTP and CP are my main complains so far. I haven't used the SQL Server so far but I plan to soon. Support can sometimes take many hours if not days to respond. Even live chat can be slow to respond and fix issues.

★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe definitely rocks.
I was able to transfer my websites to their new european server, that's where my side of "business" is, and now the connection speed (both to use the sites and develop/deploy/manage them) is much better.
I only wished they had a sort of automated procedure to transfer all the email accounts/boxes.
I think the price level for their hosting service is good in the end, and I recommend Arvixe.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

The server Arvixe is very good. Featuring plans compatible with diverse needs, and that are cheap relative to the market average, and provides fast and adequate support. I once had a problem with nstallat software on my server, and was promptly answered.
Also the server still keeps a very good uptime.
thank you

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe is a great hosting service provider. I am using more than 5 years. Their Customer support and customer managers are very much helpful for their customers.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have been building and promoting websites for about 7 years and tried many different hosting services over that time. Without wishing to sound 'gushing' here, I have to say that Arvixe are by far the most superior hosting company out there I have ever used. I trust them completely and their support system and people/staff are first class.

With other hosts I noticed that their support was particularly lacking. It seemed to me that the support person in question was 'looking up and reading a manual' as I asked any questions about a problem a website was having. In some cases I felt that I actually knew more than the helper.

That has never been the case at Arvixe. Their support people are very experienced and genuinely supportive and polite. It is hard to find such a reputable service in this day and age. I was lucky to find one in Arvixe.

Regarding any 'negative points' I could add here to this 'review'? That's simple, there are none in my experience.

Basically 'thank you' Arvixe, you are no less than a shining light in the world of hosting - I will be your customer for life.

David O'Toole
webmaster / http://www.realfastpc.com

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

I have used multiple hosts over the years and the only time I would get prompt attention was on the day I was canceling my services. With Arvixe I have had prompt service from day one. The support has been phenomenal when addressing issues and support tickets. I recommend them to anyone who asks me who I am hosting with. They have plans that could suite every requirement that I can think of.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

in brief, i'm satisfied,
good prices, good live chat service, quick response , i think this host is suitable for every one.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

We have multiple sites with them for a number of years and everything just works. We have only contacted them maybe twice in 3 years and they immediatlely helped us. We are very happy with them and very happy we moved our sites to them from our previous host (webhost4life) (who are horrible)

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe support is courteous and efficient, they just never seem to resolve any issues. Webhosting is fine, but Arvixe webmail is excruciatingly slow to load messages, often servers just drop connections entirely. I've tried different platforms and browsers - no difference. This makes it nearly impossible to do any business via Arvixe email. Repeated requests for help in the past year have gone nowhere.

★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I am very new to hosting my own website, or otherwise having one. I've done most of it on my own and sometimes you need some help. I strolled over to the Arvixe forum where I asked about some rather simple questions since the nomenclature of all of this stuff is something I forget. I recieved a reply from a Arvixe staff member within minutes, I asked more questions but this time about the basic design of my website, received a bit more feedback, and this has continued for a while. I intend on asking more questions since it's nice not having to go far to ask them. I find it strange being able to actually have such a quick and rather dedicated line of communication to a large company. It doesn't seem like it's this way unless it's a one man show kind of deal.

I'm not very knowledgeable but I can attest that their cheapest plan works well,my WIP wordpress eCommerce website is rather fast, and CPanel is rather newbie friendly.
Sometime soon I'll be putting up a third website once I finish the first two I have.
It's rather nice being able to just buy a domain without much though, host a second domain without much effort, and so forth. Softoculus makes life easy and with a bit of help from the forum I figured out how to get a second domain working on the same cheap yet fast hosting account.

Thanks Arvixe for the cheap yet good hosting, and keep doing what you're doing in regards to your staff being on the forums.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I love the quality of service, features, and the prices cant be beat! I had been using godaddy but Arvixe beats them in every way! Way more service than you will find elsewhere for the same price...

★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

Arvixe is great because most of the time I get answers to my questions immediately. When I don't, I get at least a reply with ideas that might work, which is really great. I appreciate it.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe Support team and QA department or second to none. They've assisted me from some basic issues to some more in depth, needed to be researched issues. They always keep me updated and get the issue resolved.

★★★★★
Support
★★★★★
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★★★★★
Uptime
★★★★★
Value
★★★★★

I've been with Arvixe for years, now and have never had an issue with them. Their customer support has always been helpful, their prices have been great, I've never had issues with up-time. I have a number of my own websites hosted with them, and the company I work for uses their hosting frequently as well and seems pleased with their service.

★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

I started to use Arvixe ASP.NET hosting in parallel with my previous hosting provider, but after a while I moved completely to Arvixe, especially because they used a much newer software stack (latest IIS, latest Helm web control panel and IIS Remote Admin was also a big plus). Besides they are much cheaper.
I rarely needed support because I could solve most problems myself, but the few requests I had were solved in a reasonable time.
Arvixe is great for the people with extensive technical expertise, because with the tools provided they can solve most of their issues by themselves.
I would definitely recommend it to friends (actually I already recommended it).

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe rocks because i have tried another hostings, but all of them had fewer uptime and speed. Also, they let me choose between having my hosting in Europe or US, so i chose the one closer to my visitors.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

Your rocks:

- user-friendly and easy-to-use service both for dummies and professionals

Your sucks:

- you can improve only prices at the time being

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Before ending up at Arvixe, I have been through a number of popular hosts, who I'd rather not name.

I started out by hosting WordPress sites on their Windows hosting plans. I stuck with it for a while, but after discussing with their support about speed/performance issues, I decided to switch to the Linux plans. The huge improvement was immediately noticeable! Arvixe has a lot of services they offer (which I think is way too much for one person to ever go through and take advantage of), but where I decide on how good an organisation is by their customer service. I must say that every time I had to deal with support, they were helpful and solved my problems or answered questions without any hassles.

I plan on hosting more sites at Arvixe as time goes. I have not hosted any .Net sites on their Windows hosting plans, so the issues I faced by running WordPress (primarily suited in a Linux environment) in a Windows hosting plan does not give me rights to find fault with their Windows hosting services.

Overall, this is why I think Arvixe is great and why I rated them the way I rated them.

★★★★★
Support
★★★★★
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★★★★★
Uptime
★★★★★
Value
★★★★★

Arvixe Customer and Technical support have been great in assisting with all my online goals. There help has been of great value and has helped me achieve all the goals i had set for my website, from hosting to domain name transfer. They are focused on helping their users achieve success by providing all the tools needed as well as the support required. They offer a great cPanel hosting service for both Personal and Business purposes.
cPanel comes with softaculous 1 click application installer for piece of mind. Installed many of my needed website addons such as Wordpress, Prestashop & Os Ticket in seconds and was able to get moving on the more important things.

Thumbs Up to Arvixe.

★★★★★
Support
★★★★★
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★★★★★
Uptime
★★★★★
Value
★★★★★

Decided to go with Arvixe several years ago. Mostly because it was cheap .. Have been happy with it ever since and never regretted it. Now I use Arvixe because it works and is still cheap.

★★★★★
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★★★★★
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★★★★★
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★★★★★
Value
★★★★★

Arvixe hosting services has been excellent. I have been using various hosting services for the last 10 years and finally i found a service provider who has no hidden agenda, gives the tools required to manage my services on myown, and gives me good value for money.

★★★★★
Support
★★★★★
Features
★★★★★
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★★★★★
Value
★★★★★

Arvixe rocks! The best web hosting company I have ever seen.

I used Hostgator for 11 months but Arvixe is far better than them and am only a month old at Arvixe.

You guys are great!

★★★★★
Support
★★★★★
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★★★★★
Uptime
★★★★★
Value
★★★★★

Solid hosting all around. I've enjoyed consistent service and excellent support from Arvixe for 5 years. Keep up the good work!

★★★★★
Support
★★★★★
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★★★★★
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★★★★★
Value
★★★★★

Friends kept mentioning the name "ARVIXE" in our #Bloggerslab, so one day I decided to know more about them. The best of what they were telling me, I discovered myself that with Arvixe, you can mind your business while Arvixe mind your server. Not like every other hosting company that have hidden charges; Arvixe have got their words when they tell you "we will deliver" and you receive more than you expect from them.

★★★★
Support
★★★★
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★★★★★
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★★★★★
Value
★★★★★

Arvixe support is always polite and timely, but issues never really get resolved. Our email is so slow to load (when it loads at all) that it is virtually unusable. Numerous tickets submitted over the past few months have gotten nowhere. Since we are a small professional association, it slows down productivity incredibly. I wish I could rate Arvixe better.

★★★★★
Support
★★★★★
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★★★★★
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★★★★★
Value
★★★★★

Arvixe offers courteous support and excellent value. It also has a forum where customers can exchange tips and share information, and the forum is monitored by Arvixe staff members. I have both Windows and Linux accounts with Arvixe.

★★★★★
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★★★★★
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★★★★★
Value
★★★★★

Arvixe has one of the most responsive support staffs I have ever dealt with. They are very proactive and really do care about the shared hosting as much as their higher tier hosting. Arvixe ALWAYS resolves any issues and they are far and few between.

Another thing to mention about their hosting is although the server has grown in user accounts the performance of my site has stayed the same. I monitor these thing closely and am baffled at how well they manage resources.

For you novice users out there, you will have little need for help when you use the extensive knowledge base. Give them a try. You will not be disappointed.

★★★
Support
★★★★★
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★★★★
Uptime
★★★★
Value
★★★★★

My website is down every day for ~3 hours. This hosting is unacceptable... I tried to contact the support and they advised me the migration but it didn't help. After the migration I had the downtime issues too (even more often......)

★★★★★