Add Your Review for BigCommerce

1 BigCommerce Reviews:

Is BigCommerce the host for you?

Last reviewed Jun 14, 2016

User Reviews - Total: 1

★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

We have six sites currently with Big Commerce (BC). We are in the process of looking for a replacement. BC recently rolled out a tremendous price increase which most notably affects high revenue sites. Pricing aside our biggest problem is with the BC analytics - they are unreliable and difficult to work with. There is no simple "Reports" function where you can find out exactly what you selling, by SKU, dollars, time periods etc. The data is there but you have to download a CSV file and then sort etc to get the information you want. The larger problem is that the data downloaded to the CSV file is often incorrect basically making it useless. BC Support says they are working on it, been hearing that for over a year. Now with no improvement in site and a 6X increase in cost per month it is time to look elsewhere.

BigCommerce

bigcommerce.com

Bigcommerce Introduction

Hosting more than 40,000 stores is not an easy feat. Bigcommerce does just that. Located in both Sydney, Australia and Austin, Texas, they deliver their eCommerce platform to Web stores around the globe. They have loads of built-in features that come with every plan. Their tools are both intuitive enough for newbies and customizable enough for those who need lots of control. This eCommerce solution is streamlined and great for businesses of every size.

Support

You will have access to tutorials and webinars to help you with your site and your business. Access an extensive knowledge base for problem solving. Contact tech support via live chat any time Monday through Friday, or 9 AM to 6 PM CST on weekends. You can also connect via phone 7 AM to 9 PM, Monday through Friday, with the same weekend hours as chat support. And, using the automated system, you can submit a ticket for support any time.

Features

All the service plans Bigcommerce offers are chock full of features and tools that are well suited for eCommerce websites.

  • No contracts
  • No transaction fees
  • Import CSV from your last store
  • 15 day free trial
  • 99.9% uptime
  • Use your own domain
  • Free shared secure sockets layer (SSL)
  • Upgrade any time via control panel
  • Free training from Bigcommerce Success Squad
  • Choose from more than 60 integrated payment gateways or Bigcommerce Payments
  • Search engine optimization (SEO) tools, including custom URLs
  • Set shipping rates, display real-time quotes from shippers, create shipping promotions
  • Flexible tax system and multiple currencies
  • Unlimited* options, like color and size, for individual products
  • High resolution, zoomable product images
  • Sell intangible products
  • Control panel; manage inventory, process orders and returns, and sync with Quickbooks
  • iPhone app for mobile control panel access
  • Promotions and coupons
  • Email marketing; MailChimp integration
  • Social media tools, including SocialShop, for creating a Facebook store
  • Multi-channel marketing; selling on multiple sites, automatic listing on comparison sites
  • Conversion tools; product side-by-side comparison, product reviews, and social sharing
  • Level 1 payment card industry (PCI) compliance; payment security
  • Constant system monitoring
  • Automatic backups
  • Powerful analytics
  • One-click install of apps; MailChimp, Constant Contact, StitchLabs, and many more

Pricing Packages

Bigcommerce offers five tiers of service with packaged features or the option to tailor an enterprise solution for large scale businesses.

  • Plans: Bronze, Silver, Gold, Platinum, and Diamond
  • Up to unlimited* products, depending on tier chosen
  • Up to unlimited* storage, depending on tier chosen
  • No transaction fees
  • Unlimited* bandwidth
  • Abandoned cart saver with Gold, Platinum, and Diamond plans
  • Google AdWords credit

*When hosts describe anything as “unlimited,” it is typically boundless except in cases of abuse. A user may be charged a penalty or be required to subscribe to a more robust package if they are overburdening the servers.

Pros

  • Free training via Success Squad
  • Free trial
  • Live support

Cons

  • No refunds after free trial
  • Bigcommerce Payments charges a transaction fee

The Verdict

It’s hard to find anything negative about Bigcommerce. Developers may balk at the lack of total control, and very large businesses may not find it powerful enough. But anyone else who wants to set up a comprehensive eCommerce site that’s got plenty of SEO and marketing tools, along with app integration, and beautiful themes, will likely find a package within their budget at Bigcommerce.

How does BigCommerce compare to their competitors?

Overall ★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★
Visit BigCommerce
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