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444 BlueHost Reviews:

Is BlueHost the host for you?

Last reviewed Nov 20, 2016

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Key features

  • Free '.com' domain
  • 24/7 technical support
  • WordPress integration
  • Unlimited traffic
  • 30-day money-back guarantee

Great reasons to choose BlueHost

  • Over 2 MILLION websites being hosted worldwide.
  • WhoIsHostingThis users rate BlueHost as 3.5 out of 5 – Very good.

Most Helpful Customer Reviews

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I carefully reviewed all of the options that were available. I knew I wanted to use Word Press, but who to host it was a huge question in my mind. This was the best decision I could have made. Blue Host has been easy to use, quick to load, plenty of support available.

 
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I've been a Bluehost customer for the past 3 years at the Plus web hosting level. I build WordPress powered websites and simple HTML/CSS/JavaScript sites. In that time I have never seen service go down long enough for me to notice it (so as far as I know, it never has!). Bluehost offers a lot of great baked-in features such as: CloudFlare integration, easy one-click installs for a wide range of common apps such as Wordpress and Drupal via MojoMarketplace (previously known as SimpleScripts), easy creation of email accounts with help configuring you email client, easy setup of FTP accounts with help configuring your FTP client, easy setup of databases, a web-based file manager if you don't want to use an FTP client, phpMyAdmin to manage your databases, and countless other features I haven't used yet.

I've only been in touch with Bluehost customer service once, and that was to ask a really obscure question about PHP security for an article I was writing. I half expected them to brush me off since the question wasn't really relevant to anything they were doing for me, but they didn't. It took 2 or 3 minutes (which was totally ok based on how obscure my question was) and then came back with an intelligent answer and explanation. I was pleased.

I did not shop around when I originally bought hosting from Bluehost, and a couple of times I've thought to myself: "I really should check out some other hosting providers". However, every time I do I come away unconvinced that there's anyone else that offers a better setup for my hosting needs at a better price.

 
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Globally, I was very satisfied with Bluehost.

Support: So far, I have not seen such a great customer support. People on lie support were very helpful even though I'm a beginner, and they gave me basic advice on what I should accomplish even when I decided to change host (reasons later).

Uptime and speed: I did not notice any issue with this aspect of hosting. My website isn't a behemoth, though, so I can't testify so much on that part.

Value: As a renewing customer, I was a bit disappointed by the price they offered me for a 3 years hosting. I was seeing better offers elsewhere (and even for Bluehost NEW customers) so I decided to leave. The customer support did try to find a way to keep me, but it was not enough.

Globally, if you're ok with the price, go all in. They're great!

 
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I've been a BlueHost subscriber for the past 3 years and have had an excellent experience through them. When I first subscribed it was a matter of pricing->feature value, but the cPanel experience was weak and the upgrade process was hit and miss. Over the past three years BlueHost has resolved any issues I had with them. They're cPanel is greatly improved, they're feature set is much broader with few limitations, and with their new reseller account options I can host clients without any of the problems I used to run in to.

BlueHost's cPanel in particular is where the best value comes. When I started my subscription with them I was less than savvy about many things relating to hosting or marketing or anything else that would otherwise lead to solid web presence. There are many included tools and promotions that BlueHost provides with the subscription that put me on the right track and led to more opportunities as I matured. Technical expertise is not a requirement as BlueHost has most of those tools available to you, but there is still enough flexibility for more savvy developers to get their hands dirty. The only one quorum I have is a lack of root level access, but that isn't a dealbreaker for myself personally.

Overall I'd consider BlueHost as one of my favorite webhosts. There are others I've tried, but BlueHost has been the most reliable and their customer service team has always been quick and knowledgeable. For those who want a simple but reliable experience then BlueHost is the way to go; those who want complete control over their experience may not like how BlueHost does things.

 

User Reviews - Total: 444

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I've been a BlueHost customer for approximately ten years. I'm not doing anything particularly demanding or complicated with my websites - just branding - but I use a lot of email; and to begin with BlueHost was great for me. The prices were reasonable, and the support - by ticket and occasionally phone - was excellent. As the years have gone by, things have deteriorated. The services they have added have little relevance for me, and the support is, for all practical purposes - at least if you value your time, nonexistent. And they make changes with little or notice. Also - and I know for a lot of users this would be be minor - they have made it impossible to arrange email rows in a way that makes sense for my use. Having the subject of the email in the first row makes no sense for someone like me who gets a lot of email because what matters is WHO is sending the email. Since they've discontinued ticket support, I have no way to address this apart from spending a large chunk of working time, which I'm not going to do since, going by other experiences, it's unlikely their response will be helpful. Also, the prices have really ratcheted up. In fact, the inability to access ticket support and the rather breathtaking price jumps for established customers are making me start to explore other options.

 
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i been costumer for bluehost for about 4 years now and i can say i am completly satisfied with them job.they have great support that always help me with tips and advice me good options about my sitewebs .They have good server its fast and never get down since i am using it and all other good options and the price is awesom too for all what they give..i would choose any again any time

 
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If you´re a wordpress website / blog owner then I´ve found BlueHost to be an excellent hosting option. Not only is it very cheap but it´s also ideal for people who wish to make use of the CloudFlare CDN service which you can get direct from the cPanel. I also like that BlueHost includes SimpleScripts in the cPanel by default. For those that don´t know, it´s a free 1-click script installer giving you a very easy way to install and manage over 300 top applications (e.g. WordPress, Joomla, phpBB, Gallery, etc). I haven´t had any issues with uptime or performance either, so would definitely recommend BlueHost to anyone who´s in the Wordpress sphere and looking for a reliable and cost effective hosting solution.

 
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First a few gripes I have with Bluehost... Everyone goes on about how cheap it is (e.g. $3.50 a month for hosting) but then you´re usually tied in for years to get such cheap rates. Try and switch to a 12 month renewal of their basic plan, and the price shoots up to $8.99 a month. So you need to be careful before you commit. I also don´t appreciate their having to pay almost $80 to access the walk through video of their services, when most hosting companies offer this for free. With all that said, I´ve been happy with the service as far as uptime and the level of security features available to implement. Overall, there´s no denying that Bluehost offers great value for money.

 
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Uptime at Bluehost is definitely above average in my experience, but it´s probably their competitive pricing which makes them one of the most popular choices for hosting. I´ve also found their service comes with plenty of apps to integrate with your hosting, like Wordpress (who actually tout Bluehost as their "official" recommended host). The only thing I´d say which let Bluehost down is the performance of their hosting, as I´ve found average page load times to be below average compared to other hosting services I´ve used. Support were pretty helpful in providing suggestions and offering to help make improvements in this respect. So while I know some people complain about their support service, I actually think it´s pretty decent.

 
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We needed to find a solution for our new creative project. An old friend of mine recommended trying BlueHost - I've always hosted my websites with GoDaddy or HostGator in the past. I have to say that I am really pleasantly surprised with the service we have got from BlueHost. To be honest, I hadn't heard of the company until a short time ago but their customer support team have been instrumental in helping us deploy our project and ensuring it reaches our customers quickly.

Very happy with BlueHost and will be using the hosting for a new ecommerce project at some point next month.

 
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I was just informed by Bluehost that they changed my web site IP address unilaterally and without adequate warning. I did not see the email before people started telling me over email and linked in that it was down. I am not up way past my bed time trying to get this resolved. I've been on the phone to them for 15 minutes on hold so far to get tech support. No help. The site no longer comes up even if I put the IP address they gave me in. I have no support from them and it's too late for me to fix it myself tonight AND I have a full 16 hour day tomorrow so there is no way I can fix it then either. I'll be down well into 48 hours before I can do anything about thier unilateral change. I will be moving as FAST as i can to another host, ANY HOST! This is completely beyond reprehensible.

 
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I am bluehost reseller account holder since 2012 .. But first 2 years its perfect then 3rd year there management change and suddenly they close the reseller accounts and for existing users they increase charges. But Now from last year i don't know why they close ticketing Complaint system and there support is become worst then ever. For small issues you need to wait min 30 mins so they answer your live chat.
And if soon they never fix there support issues. I will get my all clients account to other host providers.

 
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Hold times are FAR too long. 45 to 60 min. i need them unblock my IP. their security auto-bot though that all my business activity was malicious again...this is the 6th time in 2 years i've had to tell them. but my business hurts because of them, so we are leaving...finally. after several years.

 
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BlueHost's support is one of the worst ever!
I'm using webhosting services for more than 10 years and never had such a bad service in my life :(
Response time is more than 24 hours. Chat is not working most of the time.
Their tutorials are lacking and to cancel the subscription is a nightmare.

BE CAREFUL!

 
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BlueHost has the worst support ever. I've used many hosting providers and I've never seen such a horrible support. I had to contact support three times so they could successfully disable a hosting feature they had that was crashing my website, and I had to find what was causing the issue all by myself - they kept saying it was not host related - and in the end it was. The only good thing about BlueHost is that the website is fast and online most of the time, and I have heavy traffic. So, if you're thinking BlueHost, just hope you will never have any issues, because if you do... it will be a nightmare!

 
★★★★★
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★★★★★

BlueHost is one of the best hosting companies I have tried and here a couple of reasons why I think that. For the low price you can get unlimited domain hosting, Storage, File Transfer, and E-mail Accounts. This make it great for a small business which needs plenty of all of those. The support are good but for me it took a very long time to start chatting. but everyhing else is perfect I would recommend this to my friends because of the low price, BlueHost is an excellent host.

 
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BlueHost is a great quality site hosting, with a great value low rate for low-income person with great services and support.
BlueHost support usually you do not have to wait more than 10 minutes, the smartphone longest wait time I've done. The way they handle problems and solutions is very professional,
I highly recommend it

 
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I have been a BlueHost customer since 2007 but I will no longer host any Website with BlueHost. Customer Service is not; the company does not help customers. BlueHost no longer permits customers from submitting a trouble ticket; you are required to call (average wait time: +35 minutes) or use online chat (average wait time: +65 minutes). Do you need to provide level 1 tech support with the text of a really long error message? Good luck.

Worse, BlueHost has implemented an Nginx/reverse proxy to breaks the Joomla, WordPress, and Drupal CMSs because Nginx does not permit GET and POST calls to "static" content - these calls are commonly, routinely used by the CMS. Cannot check for dead links - you receive a 502 - Bad Gateway error. Try to run Akeeba Backup - you get a cascading series of 405 - Forbidden Nginx 1.10.1 errors.

Those cheap prices quoted here? The ONLY "solution" provided by BlueHost customer "service" is for you, the customer, to upgrade your hosting service to VPS at a cost of $518.20. That's not service, it's "upselling."

 
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Bad!!! I am a Blue Host subscriber. They shut me down without warning. And I am developing an ecommerce store. Imagine if my site went live & got shut down just like that? Their reason for the shut down was that I was using a lot of resources. Even if that were true, at least forewarn me & give me statistics to show that I am consuming resources beyond my contracted limit. No data & no forewarning. I am only at development stage - how much resources can my site consume when it is at development stage? They won't even negotiate to let me get the site up to troubleshoot the problem.

After this bad experience, I decided to migrate elsewhere.

 
★★★★★
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BlueHost is what I call an amazing website host. With a low fee, a great uptime, and the features of the major hosting . BlueHost will put you on a shared server but having a OS-48 BackBone server an almost amazing uptime, and a less amount of users on every shared server you will forget your on a shared server after purchasing your account.

Support Wise, BlueHost has one of the biggest and fastest customer support times in the industry with their sister site HostMonster. For live support time I usually do not have to wait more than 5 minutes. they are no doubt no 1 on the hosting test for myself. Problems are fixed within 24 hours and they usually have an answer for everything.

 
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I would like to tell about bluehost. I am hosting my website on bluehost vps since 1 year and the speed and uptime is very good. One thing that I don't like much is the pricing. But all other features and everything is awesome. You should try bluehost if you are starting your blog.

 
★★★★
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I have been hosting with bluehost for past 6 years and I had no problems with them at all, their custom service is superb.
Though I feel that their waiting time is something which should be reduced for chat duration.

In terms of uptime, I have rarely seen my website go down and that is one of the best part of hosting with bluehost.
I never faced any difficulties with backup of data, I feel bluehost is really good because once i made some changes which completely ruined my website but support gave the backup and I was able to restore my website in minutes. That became one of the reasons why i never switched from bluehost.

The pricing is appropriate, I use a tri-annual plan for my hosting and it works out pretty well which gives me decent saving on my pricing, i only go for long terms plans because I know that I am at the right place.

It is always satisfying to be hosting my website at bluehost, I will say go without any hesitation.

 
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Bluehost are a great host to first start out with when building your site. However after a year or 2 you may outgrow their services and lack of customer service.
For what you pay the value is good but if you have big plans for your business and website I would recommend starting with a hosting provider with faster speed and better service.

 
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I have been using for Bluehost hosting from the last 4 Months and I just faced only 1 issue till now which gets solved by the support team in 1 hour .Uptime was Good.It is a Good option for starters as it is low price and offers free domain. Good value for the price and good support till now.

 
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I've been a Blue Host user for past 6 months and had a very nice experience through.

Previously I’ve been using Wordpress.com hosting when a friend recommended me to migrate to BlueHost to enjoy more freedom and ultimate features.

I subscribed to basic shared hosting plan and got a free domain name on joining as well. The built-in site builder and Wordpress installation support really helped me to set up my website and migrate from wordpress.com to Bluehost. While migrating, I faced a little trouble but thanks to Support team they solved it in no time.

I get full administration control to my website via cPanel which I had never experienced before. The automatic backup feature makes me feel more protected against accidental data loss. Moreover, I can create unlimited business email IDs for me and team members and, I get all of these features for almost 3 dollars a month only. Uptime is really good; my site is always online, and the speed is awesome. I would highly recommend Blue Host for all of your online projects.

 
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I am Web Developer and Search Engine Optimization expert, I also provide my client with turnkey solutions developing their sites, making them live online and performing SEO for top level rankings. It is very important for me that my developed sites not only perform well but also are fully SEO optimized. If a site is not hosted on a good server it can cause you many troubles. For me uptime is very important and site's performance should be best possible. I have tried many hosting companies and when I came across BlueHost I did not search further. I found BlueHost very promising and solid hosting server, features offered by Blue Host are equally good and reliable. They have a friend 24/7 support which is a major plus, whenever I had any issue I always find them ready to solve. I am very satisfied with the services.

 
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Well, let me talk about Blue Host from scratch. I was looking for a good hosting website then my friend recommended me to use Blue Host because he was already using his sites on this hosting platform and still his site are being hosted in Blue Host. I registered myself and bought shared hosting plan which was quite offered at affordable prices. The Blue Host Company is doing great work and taking care of its customers. I became confused while updating my CMS which is "WordPress" because it was giving some kind of error and not allowing me to proceed further to update WordPress. What I did I send asked for help in by using its customer support option and within half an hour one of its customer support members replied me back and solved my issue. So, its customer support is great which has impressed me because I got reply very fast. Till now I have not faced any downtime issue in my website so it’s up time is definitely awesome. I will recommend this best hosting to everyone.

 
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Blue Host customer support for WordPress hosting service is quite possible the worst thing ever. When you contact them with an issue they act like you caused it and should know how to fix it becuase you are on their "VPS" hosting plan. They market the service to get you in and leave you hanging when an issue arises. Every time I contact them, I get transferred, hug up on and chats are dropped with no answer.

 
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Hi i have been using Bluehost for 5 years, in this hosting is where I have all my projects hosted websites and with much traffic and they hold me all visits i recommend it is a good professional hosting. I have 6 websites hosted on this hosting and rarely i suffer a shutdown, they have a good price for a professional hosting, i recommend it eyes closed several of my friends are hosting with bluehost and without any problem. I I found out this hosting on an old forum where participated, recommended by the admin and since then I still use it. I can connect to ftp without problems with the program ftp filezilla, hosting can be purchased for a year or more you can accommodate all your domains you want.

 
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BlueHost is what I call a site hosting very good quality, with a good low rate for low-income person with great performance and features of the main hosts; what more can get from a website host? BlueHost can be placed on a shared server.

BlueHost support is relatively good time .To live support usually do not have to wait more than 10 minutes, the smartphone longest wait time I've done. The way they handle problems and solutions is very professional, compensibles and educated.
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I recommend it

 
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We've been using Bluehost since 2008 and for a non technical company (us) - they are the best! Their platform is easy to use, covers all of our bases (we needed video and photo galleries that we could change often) and they fit the bill to a T.

Additionally, any question we had, they were right there for us and let us through the process. It's been such a good fit that we've continued to add more services from them!

Finally, their communication is superlative. When they need to do regular maintenance, they let you know well in advance and it's never a problem.

We would highly recommend them to anyone and especially a small business where pennies really do count.

 
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Have had Blue Host for a few years for some of our websites and they answered the telephone fairly quickly but their interface is not user friendly neither are the support folks particularly knowledgeable...for instance the folks answering the telephone had no idea how to look up what websites were hosted under my account which is bizarre. I only renewed because it was a last second decision but will be moving what websites we have to another hosting platform before next year...I do not recommend Blue Host for lack of ease of use.

 
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My first communication with Bluehost happened in 2012, when I migrated one of my client's website from Joomla to WordPress. Bluehost's quick and easy setup and pleasant, straightforward user interface allowed me to set up WordPress in below few minutes. I love it, and still, I am using their services.
Let's talk about shared hosting of Bluehost. Bluehost does not offer month-to-month shared hosting plan. Instead, this requires you to register for a yearly plan. If you enroll in a two-year or three-year system, you get discounts. If you commit to staying put for three years, the service's $3.95 per month rate is attractive.
Bluehost's hosting packages come with a 30-days money back guarantee, free domain. Bluehost offers 24/7 telephone support, online chat, a ticket based system. Also, get $150 worth of FREE ad credits for search engines such as Bing and Yahoo.

 
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my experience with buehost .

Bluehost has proven to be a competent served which fits all my needs, panels fluidity very safe and stable administration,
I can host unlimited domains so comfortable vals by 10 USD.

Finally, i think that bluehost is up to average webhosting services and in my little expertise, i can say that they are very professionals with their bussiness and i recommend this to all people that need a basic and intermediate web hosting service that have a good uptime service and that they live near where the datacenters of bluehost are located( i really dont know where :P ) for a good (but not cheap) cost.
blueshost thanks for such a nice service.

 
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Support: I have been a BlueHost customer for past 2 and a half year. The time when I subscribed for the basic plan and host my first site there, I really enjoyed their support. They helped me alot to host my site and done things for me. Since, the start of 2016, I don't know what happen with them now they take almost 30 minutes to answer my queries on live chat, which is totally unacceptable.

Features: One of the good thing I really like about bluehost is their C-Panel. Their C-Panel interface is very easy to navigate and a non-techie person like me can easily pick the right tools (one click WordPress install) at the right time to use.

Uptime: I haven't had faced any major issue up till now. They promised to give me 99.9% uptime and I didn't notice any issue with uptime. Yes, after every few months they update their server and they send pre-notice about the downtime for few hours, which is acceptable.

Value: Great value comes with any subscription. My subscription comes with $150 free coupon for marketing and advertising which I really enjoyed.

 
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I have just about pulled out all of my hair thanks to Blue Host and the customer service (or very lack of) that I have received. The issue I was experiencing was that I could receive emails but not send them. So I contacted Blue Host initially by Chat. It was a very slow process. The 1 minute timer turned into 30 minutes of waiting - what's the point of a timer if it is not accurate. Then having eventually managed to chat to someone, it was painful waiting for their response to my questions. Obviously they are dealing with multiple enquiries but never did I once feel that my issue was being taken seriously. I was promised by the 'technician' that my issue would be resolved in 2 hours, 4 hours later nothing. I contacted them again and was advised it would be overnight. I contacted them the following morning and the issue was still not resolved.
So I decided to telephone them (from the UK) and advised that the issue would take 24 hours. Yes you guessed it 24 hours later and nothing. On speaking to the 'technician' again he advised that they did not have enough information and yet on my previous call I spent 30 minutes going through the issue with them. Bloody hopeless.
So despite my business being effected for nearly 48 hours, they decided to look into the issue - they were doing me a favour by putting me to the front of the queue even though I had been informed that this would be resolved within a few hours - how bloody good of them!!!
Obviously unhappy with the service that I have been provided I wished to raise a complaint - guess what - no supervisors or managers available and apparently no complaints department. What a load of rubbish. As soon as I can I will be moving on - stay well clear - you have been warned,

 
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Bluehost is a powerful and economical hosting. It was very pleasant particularly the experience with this company, a leading worldwide as a Web hosting company is concerned. The technical support in Spanish has been a great help, initially to migrate all websites that was stored in the previous company and then to answer some concerns I had about how to activate certain features on my plan. The price is excellent in relation to other companies market leaders such as Hostgator or Banahosting.

 
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Hello, I come to share my experience with Bluehost, currently I have not had any apparent problem with the service, so I think it's been good. I hired one of those plans for wordpress, around 1 year and I hope that the money that I spent there has not been bad, for all moments of wonder with my web, it has not yet reported problems or has been dropped or anything style, I hope continues.

Advantage
- Difference plans. Depending on your needs you will find very cheap for what you really need prices, without you left big a server for a specific, small project.
- Easy to use dashboard. For we are not skilled programmers, a control panel as the bluehost is simple to use.
- Applications. Surely your web may be Wordpress or Joomla. In bluehost you can do the integration from the own administration panel and forget about FTP.
- Very good customer. All the times that I needed have not only guided me but also they have solved the problem.

 
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BlueHost is a nice hosting. It have all the best features and its easy to use.
Support team is also good and listens to all issues. It is affordable hosting for the micro niche site.
The UPTIME is good but the site do not claim that it provides 99.9 percent UPTIME. Hope it HELPS!

 
★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

No, no, and no.
My site has been down for days. I tried to reach them by email, chat, and phone. No response. I waited on the the phone for over 20 minutes before giving up. As for the chat, there's a countdown of "minutes" until the next representative is available. I say "minutes" because I actually timed it and each "minute" is around 120 seconds. It started at "12", but 20 actual minutes later, when it got down to 2 minutes the timer reset itself up to 8.
30 day money guarantee? Yeah right. That's not even an option!
I tried contacting them through Paypal to get my money back. No response. Eventually I had to escalate and let Paypal handle it. Still waiting for my money back. Save yourself a trouble and host elsewhere. I'm not even sure there are real people behind this "service".

 
★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

BlueHost is fast and reliable. I ALWAYS get a person who knows what they are doing when I call. Only drawback, lack of assistance in web site building. You're on your own. All they'll tell you is to go to the nightmare site wordpress. I'd rather go to the dentist.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Blue Host has a great reputation and my virtual assistant is happy I chose them. Blue Host keeps me informed and proactively takes care of updates. I am low tech and I find Blue Host easy to use and understand. Their hosting process makes it easy for me to be their customer by keeping things user friendly and straightforward. Thank you, Blue Host!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Bluehost has done a great job hosting my websites. I use Concrete5 for my cms and there haven't been any issues thus far. I'm a fairly low maintenance customer, but the few times I needed technical support they were able to solve the issue quickly. I haven't noticed the website go down. It is easy to create new email accounts for my business, forward web addresses, put up auto responder messages, and forward our email accounts to gmail.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Whenever I have a problem, the live-on-the-phone folks at BlueHost are friendly, courteous, knowledgeable, and they listen. So, my problems always get solved. They will walk me through the solution, wait while I go through the steps, offer suggestions, and then send me downloads and links if I need them. I compare ALL the support I get to BlueHost. BlueHost always wins.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

They always are available to answer questions and never make me feel stupid for asking even obvious things. I have never had an issue with my site being down or with the tools Bluehost provides. I am very satisfied and recommend them to my friends who need web hosting services.

 
★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

Bluehost is really good and I'm not sure if what I would like to be able to do is from Bluehost or Wordpress... but my biggest problem is wanting to put my articles in a particular order so that they appear only once on each area and to have a "more" arrow on the bottom of the page instead of the "older posts".

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I've been using Bluehost for a number of years. Brought here when one of my clients was already using Bluehost. Their support and availability to my particular needs has worked well. I have several other sites that I'll be moving.as the current host has proven to be a little less than accommodating.

 
★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Email is frequently in and out. I can only suspect my sites are doing the same. Your chat support has plummeted to an all time low. They're not knowledgeable, screw things up, and are not customer-focused. When I asked for a manager last time I saw stonewalled, so now I still have to call to get my issue resolved. I'm planning on moving everything to a new host as soon as I can make the time.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Poor support from sales and tech support regarding an add on service. "Advance Search" $ 12.99 per month.Tech support could not tell me how the app works, keep sending me to sales, sales send me to billing, billing back to sales then to SOLO SEO who does not answer phone. If I don't know how the add on service works or if it is working, then I need to find out

 
★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

Through my experience of using BlueHost, i think that's it's one of the best hosting providers, but it has also some cons that could probably influence in its reputation. One of the best things i like about BlueHost is that their server is 99% reliable. That means that there are rarely some downtimes and when they are, they make sure to fix it asap! I like also how easy they make things when you want to sign up for them: smooth & easy registration process, many apps integrations, official wordpress.org intergration... And of course let's not forget their low pricing!
But as i've said earlier, there are some cons that they should DEFINITIVELY consider in order to gain more trust. One of the things i hate about them is that the site is very slow in loading! And their customer service isn't the best (they should definitively look for a better customer service). And if you're just starting in building your website, i suggest that you learn how to host and manipulate things in your hosting first (there are a lot of youtube videos teaching this) and then apply for their service because their tutorials and walk-through videos are SO EXPENSIVE!
All in all, i think that BlueHost is really a good host for beginners and if they can work on their cons, they may be the top in hosting!

 
★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

I am a webmaster who manages a number of sites, most of which were previously on bluehost.

I have had nothing but trouble with bluehost. I manage a number of sites, including our company website, and their support was unhelpful at best. My almost brand new (ie, not bogged down) WP installation was dealing with 10-15 second load times, if it would load at all. And another site was taken offline for almost 3 days due to bluehost's database issues, and as I was transferring a third away from them, the server itself crashed, leaving me without my site's data for the rest of the day, and the site offline.

I'm not sure if their infrastructure is crumbling or if it's just incompetency, but in 2 months, 3 separate sites (hosted on 3 separate boxes...I checked) all experienced relatively serious issues.

In other words, I am staying clear of bluehost, and moving all my clients away from them as soon as I'm able. Stay clear.

 
★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

It is Very Good for new web sites

I am a overall pleased customer with Bluehost for a few years now. Let me list down the Pros and Cons, I experienced with Bluehost.

Pros:
1. cPanel
2. Adwords credit
3. They have exceeded their guaranteed uptime.
4. Attractive Freebies

Cons:
1. Occasionally slow if your website grows bigger.
2. Online Support is not the best, I will recommend you to use their emails which has a better response with promptness

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have been a loyal customer of bluehost hence I believe that this hosting website deserves a positive review. I have been a customer for above 6-7 years and now and in all this while, I haven’t received anyserious issues that would lead me to change my hosting website. The technical support team always have responded to my queries and questions instantly, which is exactly what you expect from a good hosting website. My website is generally a guest house to a lot of traffic and the servers handle it beautifully. Almost all of the problems I have faced were taken care of under an hour. Even in rare situations where I was apprehensive if the technical team would be able to solve the problem at all, they made sure they corrected everything for me in the shortest time possible. Therefore, I would completely recommend the web host to everyone Fast and furious if I may call it.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Bluehost highly trained support team was fantastic not only with their professional manner but also with their expedience in getting back to me with some questions I had setting up my hosting account. Instead of waiting days as with my last hosting company, I only waiting an hour or so and hey came back with a solution.
I would recommend Bluehost to anyone who needed hosting at a great price, stellar service and rock solid support.

 
+ See More Reviews
BlueHost logo

BlueHost

bluehost.com Location: Utah, USA Founded: 1996

BlueHost Introduction

BlueHost is known for low-cost shared hosting plans, plus VPS, dedicated, and reseller options. They also provide domain registrations. Founded in 2003 and based in an impressive 50,000 square foot head office, CEO Matt Heaton was in-post for eight years and oversaw much of the firm's development, both in terms of the business and the technical infrastructure. He recently handed over the top job to Dan Handy, the former COO, in order to concentrate on development.

BlueHost is part of a family that also includes FastDomain and HostMonster, founded in 2005 and 2006, respectively. The group of companies has now been purchased by Endurance International Group based in Boston, MA.

As a company, BlueHost prides itself on superb customer support (for example, on their website, they boast a call waiting time of less than 30 seconds — a bold claim).

BlueHost is a good choice if you want 100% in-house services from a specialized team. Nothing is outsourced: the company has its own fiber connections, their own datacenters spanning 20,000 square feet, and even their own custom Linux kernel running on custom-built servers. This makes BlueHost an ideal solution if you prefer to have one point of contact when you need help and support.

Hosting Plans

BlueHost only provides Linux hosting, and they concentrate on providing a simple, generous web hosting package with huge space and bandwidth limits and competitive pricing.

Most of their packages are provided on shared servers, and prices are set depending on the length of the contract chosen. This places BlueHost firmly in the individual, non-profit and small business market, and makes them a good solid choice for PHP applications that don't tend to hog resources, such as WordPress, Drupal, Joomla! and other lightweight CMS installs.

For those who need to set up their domain and email accounts, all the standard Linux provisions — such as cPanel — are provided. This gives each user all the usual shell, SSL, PostgreSQL, Ruby on Rails, MySQL, and scripting capabilities of a standard cPanel host. SimpleScripts permits easy one-click installs for useful scripts and programs.

In addition to budget shared hosting, BlueHost also offers VPS, dedicated, and reseller hosting.

Uptime/Downtime

BlueHost's custom-built datacenters provide all customers with power backups via UPS and diesel generator. In addition, all user accounts are backed up regularly (although it's always best not to rely on this if your data is particularly valuable).

The company doesn't make any headline claims about server uptime on their site: the most we could find was an offer of a toll-free refund policy should you leave as a result of a server outage. BlueHost does claim to monitor their servers round the clock, though, and their longevity in the hosting market — and dedication to controlling every minute detail of their hosting packages — does inspire confidence, despite the lack of any numbers.

Support

BlueHost provides 24/7 support via phone, email and live chat, all linked through a central helpdesk portal. Helpdesk staff are located in their Provo, Utah location. Telephone support is toll-free within the US, but there's a second number for non-US customers.

Useful support information is linked from the portal via a knowledge base, and there's also a user forum and a series of video tutorials for quick fixes to known problems. The portal also provides at-a-glance access to the server status page.

In the News

In March 2009, BlueHost was criticised for suspending a website paid for by Yaraslau Kryvoi, a lawyer based in Washington, DC. BlueHost's staff falsely flagged the account as being Belarussian and thus based in a country on the US government's list of "rogue states." The controversy was covered in Newsweek and raised questions about possible censorship at BlueHost.

Control Panel

BlueHost's shared hosting packages all come with cPanel as standard: this is included in the basic hosting price. It features various webmail options if you prefer to access your email this way, plus all the usual cPanel controls for setting up name servers, checking your IP address and managing addon domains.

Note that cPanel is presented alongside a number of other features in a customized BlueHost control panel. cPanel is the first in a number of tabs that provide access to domain management and domain search, site builders, upgrades, Postini anti-spam software, dedicated IP settings, SSL certificate administration, profile and billing details screens. Note that some of these features do cost extra.

Despite there being two separate BlueHost control panels — the cPanel tab and the rest of the admin screens — they are tightly integrated and accessed from the same login, making administration straightforward.

Extras

BlueHost offers instant setup scripts and one-click installs. In the control panel, you'll find simple installation instructions for Weebly, a WordPress blog and various other smaller applications packaged under SimpleScripts. Find these under the Site Builder tab in the control panel.

Users who sign up to a shared package also receive one free domain name for one year, complimentary vouchers towards Google Adwords and Facebook advertising, a free SEO report and a free Yellow Pages listing. There's also an affiliate scheme offering a generous cash payment for every referral. In 2011 the affiliate scheme paid out $5 million.

Money Back Guarantee / Cancellation Policy

BlueHost's money-back guarantee lasts for 30 days after account registration. Fees for SSL certificates, backup services, SEO services, SiteLock, and domain services are non-refundable once purchased.

The cancellation policy is straightforward. Within three days from registration, you'll receive a full refund (not including the exceptions mentioned above). If you cancel between 3 and 30 days after registration, you'll get a refund, minus any exceptions, minus any fees associated with subscriptions to extra services such as anti-spam. In addition, the free domain name offered on signup becomes chargeable.

Cancellation requests can be sent to BlueHost via email, phone, or live chat — in other words, any of the regular support channels offered on the site.

Summary

BlueHost's domain package is a simple, competitive option in the shared hosting market.

If you like to keep things simple, you'll enjoy the fact that BlueHost keeps everything in-house, and their one-click installers offer enough to keep beginner and intermediate website owners busy. However, if you're expecting spikes in server load, or you need an uptime guarantee, you may be better off spending a little more money with a different host.

Related Links

BlueHost Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Shared Basic WordPress PHP Shell Access PostgreSQL CentOS Python 10GB 5GB $2.75/month
Usual price:
Shared Plus WordPress PHP Shell Access PostgreSQL Dedicated IP CentOS 100GB Unlimited $5.45/month
Usual price:
WP Standard WordPress PHP Shell Access Dedicated IP cPanel Uptime Guarantee 30GB Unlimited $19.99/month
Usual price:
WP Enhanced WordPress PHP PHP Shell Access PostgreSQL Dedicated IP 60GB Unlimited $59.87/month
Usual price:
WP Premium WordPress PHP Dedicated IP cPanel Pinnacle Cart Uebimiau 120GB Unlimited $114.99/month
Usual price:
VPS Standard WordPress PHP Shell Access Java PostgreSQL VPS 30GB 1TB $14.99/month
Usual price:
VPS Enhanced WordPress PHP Shell Access Java PostgreSQL VPS 60GB 2TB $29.99/month
Usual price:
VPS Premium WordPress PHP Shell Access Java PostgreSQL VPS 120GB 3TB $44.99/month
Usual price:
Dedicated Standard WordPress PHP Shell Access Dedicated Server Java PostgreSQL 500GB 5TB $79.99/month
Usual price:
Dedicated Enhanced WordPress PHP Shell Access Dedicated Server Java PostgreSQL 1TB 10TB $99.99/month
Usual price:
Dedicated Premium WordPress PHP Shell Access Dedicated Server Java PostgreSQL 1TB 15TB $119.99/month
Usual price:
Cloud Starter WordPress PHP PostgreSQL Python Linux cPanel 100GB Unlimited $6.95/month
Usual price:

BlueHost Frequently Asked Questions

  • Does BlueHost offer Windows hosting?

    No. BlueHost only offers Linux hosting packages.

  • Does BlueHost offer VPS hosting?

    Yes, BlueHost offers four different VPS hosting packages.

  • Does BlueHost offer a reseller hosting plan?

    No. BlueHost has discontinued all of its reseller hosting plans.

  • What control panel software does BlueHost provide?

    BlueHost offers cPanel on all of its plans. On VPS and dedicated hosting plans, it offers an enhanced version of cPanel so you can manage the server alongside your normal cPanel settings.

  • What programming languages does Bluehost support?

    BlueHost supports the tools that you'll commonly find on a LAMP (Linux, Apache, MySQL and PHP) environment, including Python, Perl5, CGI, and Ruby on Rails. It does not support Windows technologies, like ASP or ColdFusion, as it does not offer Windows hosting packages.

  • How many email addresses does Bluehost provide?

    You can create unlimited email addresses on most BlueHost accounts. The only exception is the cheapest shared hosting plan, which only offers 5 email addresses.

  • Is bandwidth and space unlimited on BlueHost's shared hosting plans?

    BlueHosts offers unmetered space and bandwidth on many of its hosting plans. Even though you can technically store and transfer as much data as you like, you'll be expected to adhere to its fair use limitations. So you can build a large website on a shared plan, but you can't use it as a download site or repository. In practice, shared hosting is not suitable for very large, media-heavy websites. If you load up your account with media, you'll probably find that performance is poor. And if you use more than your fair share of shared hosting, you may be asked to reduce your usage or upgrade to a more suitable plan.

  • Will BlueHost help me to transfer my website?

    On a shared hosting plan, BlueHost will transfer your sites from another host, but this is a premium service that attracts an additional fee. The service is called Site Transfer, and covers up to 5 websites, and up to 20 email accounts. BlueHost does not offer site transfer services for VPS, cloud, or dedicated server hosting.

  • Will BlueHost back up my website automatically?

    Yes. The basic version of SiteBackup Pro is included on all plans. SiteBackup Pro offers automated daily, weekly, and monthly backups. There is a paid version of the tool, which is offered as an optional upgrade. The paid version offers more features, including the ability to download individual files, folders, or tables.

  • Can I get an SSL certificate from BlueHost?

    Yes. You can also purchase an SSL certificate through BlueHhost when you set up your account, or purchase one later, through your cPanel.

  • Does BlueHost offer a CDN?

    Yes. A basic version of CloudFlare is provided with shared hosting plans. You need to enable it in cPanel for each domain or subdomain. The basic version is not compatible with SSL-enabled domains. If you prefer, you can set up the service on the CloudFlare website and benefit from more advanced features. Note that you will need to change your name servers yourself if you sign up on the CloudFlare website. If you sign up for the basic version through your BlueHost cPanel, the name server change will be completed for you.

  • What payment methods does BlueHost accept?

    You can pay for your hosting with Visa, MasterCard, Discover, American Express, or PayPal.

  • Does BlueHost offer an uptime guarantee?

    No. BlueHost does not have an uptime guarantee, and it does not publish any uptime targets on its website. If you experience downtime and choose to leave the host, it will not penalize you financially, and will provide a full refund for the unused time on your account.

  • Does BlueHost offer a money-back guarantee?

    Yes. You can cancel your new Bluehost account within 30 days and receive a full refund. After 30 days, you can still cancel at any time for any reason and receive a prorated refund for the rest of your term. The refund applies to hosting only, not add-ons like domain registrations. When funds are returned, they will be credited to the payment method that was used originally.

  • How do I contact BlueHost support?

    BlueHost offers tech support 24/7. You can contact the support team via live chat, ticket, or telephone. BlueHost offers three different support telephone numbers; one for WordPress help, one for VPS and dedicated support, and one for general questions.

  • Where is BlueHost's data center?

    BlueHost owns and manages its own data center in Provo, Utah.

  • Does BlueHost support Magento?

    While there's nothing to stop you installing Magento on a BlueHost server, the host does not provide specific Magento optimized plans. Additionally, it does not offer specific help with migrating Magento sites from another host, and offers no specific Magento technical support.

  • Which version of Linux is used on dedicated server plans?

    BlueHost uses CentOS on dedicated servers.

BlueHost Features

All Features

  • 24/7 Support
  • Aardvark
  • AbanteCart
  • Access Logs
  • AccountLab Plus
  • Agora Cart
  • Ajax
  • Analog
  • anyInventory
  • Apache
  • ATutor
  • Avactis
  • AWStats
  • b2evolution
  • BBClone
  • bbPress
  • Beehive
  • BIGACE
  • Brim
  • BuddyPress
  • CakePHP
  • CDN
  • CGI Access
  • CloudFlare
  • Coppermine
  • Coranto
  • Credit Card
  • Credit Card Payment Gateway
  • CubeCart
  • Custom Error Pages
  • DokuWiki
  • Dolibarr
  • Dreamweaver
  • Drupal
  • Drush
  • Email Forwarding
  • Exif Support
  • File Manager
  • Free Shopping Cart
  • FuelPHP
  • Gallery
  • Help Center Live
  • Hotlink Protection
  • Image
  • IMAP Support
  • Instant Activation
  • Invision Board
  • Joomla
  • KompoZer
  • LAMP
  • Live Chat Support
  • livesite
  • Magento
  • Mailing Lists
  • Mailman
  • Mambo
  • markItUp!
  • MaxCDN
  • MemHT
  • MOJO Marketplace
  • Moodle
  • MyBB
  • node.js
  • OrangeHRM
  • osCommerce
  • osTicket
  • Oxwall
  • Password Protected Directories
  • PayPal
  • Phone Support
  • PHP 5
  • phpBB
  • phpCollab
  • phpESP
  • phpFreeChat
  • phpMyAdmin
  • phpMyChat
  • phpMyCounter
  • PHProjekt
  • Pinnacle Cart
  • Pligg
  • Plog
  • Plone
  • PmWiki
  • POP3 Support
  • Railgun
  • Redmine
  • Ruby
  • Ruby on Rails
  • Server Side Includes
  • Shared Hosting
  • Shell Access
  • ShopSite
  • SMTP
  • Spam Filter
  • SpamAssassin
  • SSH Access
  • Student
  • Support Forum
  • Tiki Wiki
  • Uebimiau
  • VirtueMart
  • WAP/WML
  • Web Architect
  • Webmail
  • Website Builder Software
  • Windows Media
  • Zen Cart
  • Zurmo

How does BlueHost compare to their competitors?

Overall ★★★
Support
★★★
Features
★★★★
Uptime
★★★
Value
★★★
Visit BlueHost
Overall★★★★
Overall★★★★
Overall★★★
Overall★★★★
Overall★★★
Overall★★★★

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