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Last reviewed Sep 18, 2016
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I carefully reviewed all of the options that were available. I knew I wanted to use Word Press, but who to host it was a huge question in my mind. This was the best decision I could have made. Blue Host has been easy to use, quick to load, plenty of support available.
I've only been in touch with Bluehost customer service once, and that was to ask a really obscure question about PHP security for an article I was writing. I half expected them to brush me off since the question wasn't really relevant to anything they were doing for me, but they didn't. It took 2 or 3 minutes (which was totally ok based on how obscure my question was) and then came back with an intelligent answer and explanation. I was pleased.
I did not shop around when I originally bought hosting from Bluehost, and a couple of times I've thought to myself: "I really should check out some other hosting providers". However, every time I do I come away unconvinced that there's anyone else that offers a better setup for my hosting needs at a better price.
Globally, I was very satisfied with Bluehost.
Support: So far, I have not seen such a great customer support. People on lie support were very helpful even though I'm a beginner, and they gave me basic advice on what I should accomplish even when I decided to change host (reasons later).
Uptime and speed: I did not notice any issue with this aspect of hosting. My website isn't a behemoth, though, so I can't testify so much on that part.
Value: As a renewing customer, I was a bit disappointed by the price they offered me for a 3 years hosting. I was seeing better offers elsewhere (and even for Bluehost NEW customers) so I decided to leave. The customer support did try to find a way to keep me, but it was not enough.
Globally, if you're ok with the price, go all in. They're great!
I've been a BlueHost subscriber for the past 3 years and have had an excellent experience through them. When I first subscribed it was a matter of pricing->feature value, but the cPanel experience was weak and the upgrade process was hit and miss. Over the past three years BlueHost has resolved any issues I had with them. They're cPanel is greatly improved, they're feature set is much broader with few limitations, and with their new reseller account options I can host clients without any of the problems I used to run in to.
BlueHost's cPanel in particular is where the best value comes. When I started my subscription with them I was less than savvy about many things relating to hosting or marketing or anything else that would otherwise lead to solid web presence. There are many included tools and promotions that BlueHost provides with the subscription that put me on the right track and led to more opportunities as I matured. Technical expertise is not a requirement as BlueHost has most of those tools available to you, but there is still enough flexibility for more savvy developers to get their hands dirty. The only one quorum I have is a lack of root level access, but that isn't a dealbreaker for myself personally.
Overall I'd consider BlueHost as one of my favorite webhosts. There are others I've tried, but BlueHost has been the most reliable and their customer service team has always been quick and knowledgeable. For those who want a simple but reliable experience then BlueHost is the way to go; those who want complete control over their experience may not like how BlueHost does things.
BlueHost has the worst support ever. I've used many hosting providers and I've never seen such a horrible support. I had to contact support three times so they could successfully disable a hosting feature they had that was crashing my website, and I had to find what was causing the issue all by myself - they kept saying it was not host related - and in the end it was. The only good thing about BlueHost is that the website is fast and online most of the time, and I have heavy traffic. So, if you're thinking BlueHost, just hope you will never have any issues, because if you do... it will be a nightmare!
BlueHost is one of the best hosting companies I have tried and here a couple of reasons why I think that. For the low price you can get unlimited domain hosting, Storage, File Transfer, and E-mail Accounts. This make it great for a small business which needs plenty of all of those. The support are good but for me it took a very long time to start chatting. but everyhing else is perfect I would recommend this to my friends because of the low price, BlueHost is an excellent host.
BlueHost is a great quality site hosting, with a great value low rate for low-income person with great services and support.
BlueHost support usually you do not have to wait more than 10 minutes, the smartphone longest wait time I've done. The way they handle problems and solutions is very professional,
I highly recommend it
I have been a BlueHost customer since 2007 but I will no longer host any Website with BlueHost. Customer Service is not; the company does not help customers. BlueHost no longer permits customers from submitting a trouble ticket; you are required to call (average wait time: +35 minutes) or use online chat (average wait time: +65 minutes). Do you need to provide level 1 tech support with the text of a really long error message? Good luck.
Worse, BlueHost has implemented an Nginx/reverse proxy to breaks the Joomla, WordPress, and Drupal CMSs because Nginx does not permit GET and POST calls to "static" content - these calls are commonly, routinely used by the CMS. Cannot check for dead links - you receive a 502 - Bad Gateway error. Try to run Akeeba Backup - you get a cascading series of 405 - Forbidden Nginx 1.10.1 errors.
Those cheap prices quoted here? The ONLY "solution" provided by BlueHost customer "service" is for you, the customer, to upgrade your hosting service to VPS at a cost of $518.20. That's not service, it's "upselling."
Bad!!! I am a Blue Host subscriber. They shut me down without warning. And I am developing an ecommerce store. Imagine if my site went live & got shut down just like that? Their reason for the shut down was that I was using a lot of resources. Even if that were true, at least forewarn me & give me statistics to show that I am consuming resources beyond my contracted limit. No data & no forewarning. I am only at development stage - how much resources can my site consume when it is at development stage? They won't even negotiate to let me get the site up to troubleshoot the problem.
After this bad experience, I decided to migrate elsewhere.
BlueHost is what I call an amazing website host. With a low fee, a great uptime, and the features of the major hosting . BlueHost will put you on a shared server but having a OS-48 BackBone server an almost amazing uptime, and a less amount of users on every shared server you will forget your on a shared server after purchasing your account.
Support Wise, BlueHost has one of the biggest and fastest customer support times in the industry with their sister site HostMonster. For live support time I usually do not have to wait more than 5 minutes. they are no doubt no 1 on the hosting test for myself. Problems are fixed within 24 hours and they usually have an answer for everything.
I would like to tell about bluehost. I am hosting my website on bluehost vps since 1 year and the speed and uptime is very good. One thing that I don't like much is the pricing. But all other features and everything is awesome. You should try bluehost if you are starting your blog.
I have been hosting with bluehost for past 6 years and I had no problems with them at all, their custom service is superb.
Though I feel that their waiting time is something which should be reduced for chat duration.
In terms of uptime, I have rarely seen my website go down and that is one of the best part of hosting with bluehost.
I never faced any difficulties with backup of data, I feel bluehost is really good because once i made some changes which completely ruined my website but support gave the backup and I was able to restore my website in minutes. That became one of the reasons why i never switched from bluehost.
The pricing is appropriate, I use a tri-annual plan for my hosting and it works out pretty well which gives me decent saving on my pricing, i only go for long terms plans because I know that I am at the right place.
It is always satisfying to be hosting my website at bluehost, I will say go without any hesitation.
Bluehost are a great host to first start out with when building your site. However after a year or 2 you may outgrow their services and lack of customer service.
For what you pay the value is good but if you have big plans for your business and website I would recommend starting with a hosting provider with faster speed and better service.
I have been using for Bluehost hosting from the last 4 Months and I just faced only 1 issue till now which gets solved by the support team in 1 hour .Uptime was Good.It is a Good option for starters as it is low price and offers free domain. Good value for the price and good support till now.
BlueHost are known for low-cost shared hosting plans, plus VPS, dedicated, and reseller options -- plus domain registrations. Founded in 2003 and based in an impressive 50,000 square foot head office, CEO Matt Heaton was in-post for eight years and oversaw much of the firm’s development, both in terms of the business and the technical infrastructure. He recently handed over the top job to Dan Handy, the former COO, in order to concentrate on development.
BlueHost is part of a family that also includes FastDomain and HostMonster, founded in 2005 and 2006 respectively. The group of companies have now been purchased by Endurance International Group based in Boston, MA.
As a company, BlueHost pride themselves on superb customer support (for example, on their website, they boast a call waiting time of less than 30 seconds - a bold claim).
BlueHost is a good choice if you want 100% in-house services from a specialised team. Nothing is outsourced: the company have their own fibre connections, their own data centres spanning 20,000 square feet, and even their own custom Linux kernel running on custom-built servers. This makes them an ideal solution if you prefer to have one point of contact when you need help and support.
BlueHost only provides Linux hosting, and they concentrate on providing a simple, generous web hosting package with huge space and bandwidth limits and competitive pricing.
Each of their packages are provided on shared servers, and prices are set depending on the length of the contract chosen. This places BlueHost firmly in the individual, non-profit and small business market, and makes them a good solid choice for PHP applications that don’t tend to hog resources, such as WordPress, Drupal, Joomla and other lightweight CMS installs.
For those who need to set up their domain and emails, all the standard Linux provisions - such as Cpanel - are provided. This gives each user all the usual shell, SSL, PostgreSQL, Ruby on Rails, MySQL and scripting capabilities of a standard Cpanel host. SimpleScripts permits easy one-click installs for useful scripts and programs.
In addition to budget shared hosting, BlueHost also offers VPS, dedicated, and reseller hosting.
BlueHost’s custom-built data centres provide all customers with power backups via UPS and diesel generator. In addition, all user accounts are backed up regularly (although it’s always best not to rely on this if your data is particularly valuable).
The company don’t make any headline claims about server uptime on their site: the most we could find was an offer of a toll-free refund policy should you leave as a result of a server outage. BlueHost do claim to monitor their servers round the clock, though, and their longevity in the hosting market - and dedication to controlling every minute detail of their hosting packages - does inspire confidence, despite the lack of any numbers.
BlueHost provides 24/7 support via phone, email and live chat, all linked through a central Helpdesk portal. Helpdesk staff are located in their Provo, Utah location. Telephone support is toll-free within the US, but there’s a second number for non-US customers.
Useful support information is linked from the portal via a Knowledge Base, and there’s also a user forum and a series of video tutorials for quick fixes to known problems. The portal also provides at-a-glance access to the server status page.
In March 2009, BlueHost were criticised for suspending a website paid for by Yaraslau Kryvoi, a lawyer based in Washington DC. BlueHost’s staff falsely flagged the account as being Belarussian and thus based in a country on the US government’s list of ‘rogue states’. The controversy was covered in Newsweek and raised questions about possible censorship at BlueHost.
BlueHost’s shared hosting packages all come with Cpanel as standard: this is included in the basic hosting price. It features various webmail options if you prefer to access your email this way, plus all the usual Cpanel controls for setting up name servers, checking your IP address and managing addon domains.
Note that Cpanel is presented alongside a number of other features in a customised BlueHost control panel. Cpanel is the first in a number of tabs which provide access to domain management and domain search, site builders, upgrades, Postini anti-spam software, dedicated IP settings, SSL certificate administration, profile and billing details screens. Note that some of these features do cost extra.
Despite there being two separate BlueHost control panels - the Cpanel tab and the rest of the admin screens - they are tightly integrated and accessed from the same login, making administration straightforward.
BlueHost offer access instant setup scripts and one-click installs. In the control panel, you’ll find simple installation instructions for Weebly, a WordPress blog and various other smaller applications packaged under SimpleScripts. Find these under the Site Builder tab in the control panel.
Users who sign up to a shared package also receive one free domain name for one year, complimentary vouchers towards Google Adwords and Facebook advertising, a free SEO report and a free Yellow Pages listing. There’s also an affiliate scheme offering a generous cash payment for every referral. In 2011 the affiliate scheme paid out $5 million.
BlueHost’s money back guarantee lasts for 30 days after account registration. Fees for SSL certificates, backup services, SEO services, SiteLock and domain services are non-refundable once purchased.
The cancellation policy is straightforward. Within three days from registration, you’ll receive a full refund (not including the exceptions mentioned above). If you cancel between 3 and 30 days after registration, you’ll get a refund, minus any exceptions, minus any fees associated with subscriptions to extra services such as anti-spam. In addition, the free domain name offered on signup becomes chargeable.
Cancellation requests can be sent to BlueHost via email, phone or live chat - in other words, any of the regular support channels offered on the site.
BlueHost’s domain package is a simple, competitive option in the shared hosting market.
If you like to keep things simple, you’ll enjoy the fact that BlueHost keeps everything in-house, and their one-click installers offer enough to keep beginner and intermediate website owners busy. However, if you’re expecting spikes in server load, or you need an uptime guarantee, you may be better off spending a little more money with a different host.
Yes, Bluehost has an extensive affiliate program. They offer tracking and analytics, customizable campaigns, and many other tools as well as a dedicated support team to help you succeed at affiliate sales.
Yes, they provide one free domain registration for one year with all of their hosting plans. With their top level shared hosting plan, you get one free domain registration for life. The cost of the domain registration is credited to your account when you sign up.
Yes, you can purchase domains through your Bluehost account dashboard.
Bluehost does offer domain privacy for a yearly fee.
Bluehost is one of PrestaShop's recommended hosting partners, and they provide a one-click PrestaShop installation option through SimpleScripts in cPanel.
Bluehost has several features available for e-commerce websites. They're partnered with BluePay, so it's easy to sign up for a credit card merchant account through your Bluehost account in order to process payments through your website. You can also purchase an SSL certificate through Bluehost when you set up your account, or right through your cPanel.
Yes, Bluehost offers advertising credits with Adwords and other venues, with the amount depending on the hosting plan you choose.
Bluehost's servers use Linux exclusively; they don't offer Windows hosting.
Yes, Bluehost has two different hosting plans with managed servers depending on your needs. They offer dedicated hosting, or VPS hosting optimized for WordPress with managed servers. If you purchase dedicated server hosting, you can choose whether or not you would like Bluehost to manage your server for you.
Yes, Bluehost offers four different levels of VPS hosting.
They support many common programming languages including PHP, Python, Perl5, and Ruby on Rails, and MySQL or PostgreSQL for databases. However, since their servers run on Linux, they don't support Windows-based languages such as ASP or ColdFusion.
Bluehost has discontinued their reseller hosting plan, and now recommends ResellerClub.com.
If you plan on hosting a lot of images on your site, you'll need to make sure your hosting plan comes with enough storage space.Their shared hosting plans include unlimited storage space and bandwidth, except for the lowest level shared hosting plan, which has limited storage space.
Bluehost does support Magento, and you can easily install it in cPanel using SimpeScripts. However, since Magento is very resource-intensive, it may run slowly on a shared hosting plan. Bluehost's VPS or dedicated server hosting plans would better support your Magento site's speed and performance.
All of their plans include cPanel.
Their plans include CloudFlare for free with their shared hosting plans; you just have to activate it in cPanel. CloudFlare is also available with VPS and dedicated server plans upon request.
Their top level shared hosting plan comes with SiteBackup Pro, an automatic backup service. You can also purchase SiteBackup Pro as an add-on to any hosting plan.
The lowest level shared hosting plan includes 100 email accounts and limited storage per account, and every other plan has unlimited email accounts and storage.
Bluehost advertises unlimited storage space for every plan except the lowest level shared hosting plan, which is limited in storage. While Bluehost won't stop you from hosting a media-rich website on a shared hosting account, you probably won't get the speed and performance you need. There are also limits in the Terms of Service on what you can use your unlimited storage for... for example, you aren't allowed to use your hosting account for file storage and sharing. If you use more than your "fair share" of shared hosting, you may get a notice from Bluehost asking you to reduce your usage.
All of their plans support QuickTime media files via HTTP progressive download, but for true streaming you will need a dedicated server hosting plan.
Bluehost does offer a site migration service for to add on to your shared hosting plan. You can also move your Joomla site yourself by installing Joomla via SimpleScripts in cPanel, exporting your Joomla installation from your old websites, and importing it into your new Bluehost Joomla installation. There are others ways to copy a Joomla website, such as via FTP, detailed on their website here: https://docs.joomla.org/Copying_a_Joomla_website. With any of Bluehost's hosting plans (except for the lowest level plan), the number of websites you can have is unlimited.
Bluehost's customer service is only provided in English.
Their corporate office is in Orem, Utah, in the United States.
Bluehost operates their own datacenter in Utah.
With all of Bluehost's plans, except for their most inexpensive shared hosting plan, you can host an unlimited number of websites.
While the most inexpensive shared hosting plan is limited to one website, all other plans include unlimited websites. You can add and manage as many domains, subdomains, and websites as you like.
Bluehost does not have an uptime guarantee, and do not compensate customers for downtime.
They offer a discount on your regular rates that applies to your first payment term. You can choose to pay for 12, 24, or 36 months at the discounted rate. If you renew after that initial term, their regular rates apply.
You may cancel your new Bluehost account within 30 days and receive a full refund. After 30 days, you can still cancel at any time for any reason and receive a prorated refund for the rest of your term. For example, if you pay for one year of hosting but cancel after 2 months, you will only pay for those 2 months of service and receive a refund for the rest of the year. The refund applies to hosting only, not add-ons like domain registrations.
They accept payment via Paypal or credit card.
Bluehost doesn't offer a monthly billing plan; you must pay for at least a year. However, you're not under contract and can cancel at any time, and they will refund the portion you didn't use.
Bluehost does offer free hosting for qualifying nonprofits, in partnership with Grassroots.org, and for verified educational faculty. They offer special plans for students and educational facilities: https://www.bluehost.com/hosting/education/institution
They manage every aspect of the servers in their datacenter, and continuously monitors potential security threats and vulnerabilities and updates to protect against them. For an additional fee, you can add SiteLock, a malware detection tool, to your hosting plan. Their top level shared hosting plan comes with SiteBackup Pro, an automatic backup tool, in case anything should happen to your website.
Bluehost does not have any special security features per se; however they do run their own data center and strive to build their servers to be secure.
Every Bluehost account includes Weebly, a drag-and-drop website builder that required no coding knowledge. Through your cPanel dashboard, you can also access the Mojo Marketplace to purchase themes, templates, and graphics for a fee.
Bluehost offers technical support via phone 24 hours a day, seven days a week. They also have an exclusive support line for dedicated hosting customers.
Bluehost's knowledge base has many articles and tutorials to walk you through every step of transferring your domain and/or hosting. They also provide a professional website migration service of up to 5 websites and 20 email accounts for their shared hosting plans; however, this doesn't include domain transfers.
If you're completely new to WordPress, you may want to familiarize yourself with the basics by starting a free blog on WordPress.com. When you're ready to move to self-hosted WordPress (or if you just want to jump right in and learn everything at once), Bluehost is an excellent choice for beginners because of their comprehensive support, including thousands of knowledge base articles, live chat, and 24/7 phone support.
You can one-click install WordPress in Bluehost using SimpleScripts from your cPanel dashboard. WordPress itself has an import/export feature you can use from your WordPress dashboard to move an existing site.
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I've been a Blue Host user for past 6 months and had a very nice experience through.
Previously I’ve been using Wordpress.com hosting when a friend recommended me to migrate to BlueHost to enjoy more freedom and ultimate features.
I subscribed to basic shared hosting plan and got a free domain name on joining as well. The built-in site builder and Wordpress installation support really helped me to set up my website and migrate from wordpress.com to Bluehost. While migrating, I faced a little trouble but thanks to Support team they solved it in no time.
I get full administration control to my website via cPanel which I had never experienced before. The automatic backup feature makes me feel more protected against accidental data loss. Moreover, I can create unlimited business email IDs for me and team members and, I get all of these features for almost 3 dollars a month only. Uptime is really good; my site is always online, and the speed is awesome. I would highly recommend Blue Host for all of your online projects.
I am Web Developer and Search Engine Optimization expert, I also provide my client with turnkey solutions developing their sites, making them live online and performing SEO for top level rankings. It is very important for me that my developed sites not only perform well but also are fully SEO optimized. If a site is not hosted on a good server it can cause you many troubles. For me uptime is very important and site's performance should be best possible. I have tried many hosting companies and when I came across BlueHost I did not search further. I found BlueHost very promising and solid hosting server, features offered by Blue Host are equally good and reliable. They have a friend 24/7 support which is a major plus, whenever I had any issue I always find them ready to solve. I am very satisfied with the services.
Well, let me talk about Blue Host from scratch. I was looking for a good hosting website then my friend recommended me to use Blue Host because he was already using his sites on this hosting platform and still his site are being hosted in Blue Host. I registered myself and bought shared hosting plan which was quite offered at affordable prices. The Blue Host Company is doing great work and taking care of its customers. I became confused while updating my CMS which is "WordPress" because it was giving some kind of error and not allowing me to proceed further to update WordPress. What I did I send asked for help in by using its customer support option and within half an hour one of its customer support members replied me back and solved my issue. So, its customer support is great which has impressed me because I got reply very fast. Till now I have not faced any downtime issue in my website so it’s up time is definitely awesome. I will recommend this best hosting to everyone.
Blue Host customer support for WordPress hosting service is quite possible the worst thing ever. When you contact them with an issue they act like you caused it and should know how to fix it becuase you are on their "VPS" hosting plan. They market the service to get you in and leave you hanging when an issue arises. Every time I contact them, I get transferred, hug up on and chats are dropped with no answer.
Hi i have been using Bluehost for 5 years, in this hosting is where I have all my projects hosted websites and with much traffic and they hold me all visits i recommend it is a good professional hosting. I have 6 websites hosted on this hosting and rarely i suffer a shutdown, they have a good price for a professional hosting, i recommend it eyes closed several of my friends are hosting with bluehost and without any problem. I I found out this hosting on an old forum where participated, recommended by the admin and since then I still use it. I can connect to ftp without problems with the program ftp filezilla, hosting can be purchased for a year or more you can accommodate all your domains you want.
BlueHost is what I call a site hosting very good quality, with a good low rate for low-income person with great performance and features of the main hosts; what more can get from a website host? BlueHost can be placed on a shared server.
BlueHost support is relatively good time .To live support usually do not have to wait more than 10 minutes, the smartphone longest wait time I've done. The way they handle problems and solutions is very professional, compensibles and educated.
I recommend it
We've been using Bluehost since 2008 and for a non technical company (us) - they are the best! Their platform is easy to use, covers all of our bases (we needed video and photo galleries that we could change often) and they fit the bill to a T.
Additionally, any question we had, they were right there for us and let us through the process. It's been such a good fit that we've continued to add more services from them!
Finally, their communication is superlative. When they need to do regular maintenance, they let you know well in advance and it's never a problem.
We would highly recommend them to anyone and especially a small business where pennies really do count.
Have had Blue Host for a few years for some of our websites and they answered the telephone fairly quickly but their interface is not user friendly neither are the support folks particularly knowledgeable...for instance the folks answering the telephone had no idea how to look up what websites were hosted under my account which is bizarre. I only renewed because it was a last second decision but will be moving what websites we have to another hosting platform before next year...I do not recommend Blue Host for lack of ease of use.
My first communication with Bluehost happened in 2012, when I migrated one of my client's website from Joomla to WordPress. Bluehost's quick and easy setup and pleasant, straightforward user interface allowed me to set up WordPress in below few minutes. I love it, and still, I am using their services.
Let's talk about shared hosting of Bluehost. Bluehost does not offer month-to-month shared hosting plan. Instead, this requires you to register for a yearly plan. If you enroll in a two-year or three-year system, you get discounts. If you commit to staying put for three years, the service's $3.95 per month rate is attractive.
Bluehost's hosting packages come with a 30-days money back guarantee, free domain. Bluehost offers 24/7 telephone support, online chat, a ticket based system. Also, get $150 worth of FREE ad credits for search engines such as Bing and Yahoo.
my experience with buehost .
Bluehost has proven to be a competent served which fits all my needs, panels fluidity very safe and stable administration,
I can host unlimited domains so comfortable vals by 10 USD.
Finally, i think that bluehost is up to average webhosting services and in my little expertise, i can say that they are very professionals with their bussiness and i recommend this to all people that need a basic and intermediate web hosting service that have a good uptime service and that they live near where the datacenters of bluehost are located( i really dont know where :P ) for a good (but not cheap) cost.
blueshost thanks for such a nice service.
Support: I have been a BlueHost customer for past 2 and a half year. The time when I subscribed for the basic plan and host my first site there, I really enjoyed their support. They helped me alot to host my site and done things for me. Since, the start of 2016, I don't know what happen with them now they take almost 30 minutes to answer my queries on live chat, which is totally unacceptable.
Features: One of the good thing I really like about bluehost is their C-Panel. Their C-Panel interface is very easy to navigate and a non-techie person like me can easily pick the right tools (one click WordPress install) at the right time to use.
Uptime: I haven't had faced any major issue up till now. They promised to give me 99.9% uptime and I didn't notice any issue with uptime. Yes, after every few months they update their server and they send pre-notice about the downtime for few hours, which is acceptable.
Value: Great value comes with any subscription. My subscription comes with $150 free coupon for marketing and advertising which I really enjoyed.
I have just about pulled out all of my hair thanks to Blue Host and the customer service (or very lack of) that I have received. The issue I was experiencing was that I could receive emails but not send them. So I contacted Blue Host initially by Chat. It was a very slow process. The 1 minute timer turned into 30 minutes of waiting - what's the point of a timer if it is not accurate. Then having eventually managed to chat to someone, it was painful waiting for their response to my questions. Obviously they are dealing with multiple enquiries but never did I once feel that my issue was being taken seriously. I was promised by the 'technician' that my issue would be resolved in 2 hours, 4 hours later nothing. I contacted them again and was advised it would be overnight. I contacted them the following morning and the issue was still not resolved.
So I decided to telephone them (from the UK) and advised that the issue would take 24 hours. Yes you guessed it 24 hours later and nothing. On speaking to the 'technician' again he advised that they did not have enough information and yet on my previous call I spent 30 minutes going through the issue with them. Bloody hopeless.
So despite my business being effected for nearly 48 hours, they decided to look into the issue - they were doing me a favour by putting me to the front of the queue even though I had been informed that this would be resolved within a few hours - how bloody good of them!!!
Obviously unhappy with the service that I have been provided I wished to raise a complaint - guess what - no supervisors or managers available and apparently no complaints department. What a load of rubbish. As soon as I can I will be moving on - stay well clear - you have been warned,
Bluehost is a powerful and economical hosting. It was very pleasant particularly the experience with this company, a leading worldwide as a Web hosting company is concerned. The technical support in Spanish has been a great help, initially to migrate all websites that was stored in the previous company and then to answer some concerns I had about how to activate certain features on my plan. The price is excellent in relation to other companies market leaders such as Hostgator or Banahosting.
Hello, I come to share my experience with Bluehost, currently I have not had any apparent problem with the service, so I think it's been good. I hired one of those plans for wordpress, around 1 year and I hope that the money that I spent there has not been bad, for all moments of wonder with my web, it has not yet reported problems or has been dropped or anything style, I hope continues.
- Difference plans. Depending on your needs you will find very cheap for what you really need prices, without you left big a server for a specific, small project.
- Easy to use dashboard. For we are not skilled programmers, a control panel as the bluehost is simple to use.
- Applications. Surely your web may be Wordpress or Joomla. In bluehost you can do the integration from the own administration panel and forget about FTP.
- Very good customer. All the times that I needed have not only guided me but also they have solved the problem.
BlueHost is a nice hosting. It have all the best features and its easy to use.
Support team is also good and listens to all issues. It is affordable hosting for the micro niche site.
The UPTIME is good but the site do not claim that it provides 99.9 percent UPTIME. Hope it HELPS!
No, no, and no.
My site has been down for days. I tried to reach them by email, chat, and phone. No response. I waited on the the phone for over 20 minutes before giving up. As for the chat, there's a countdown of "minutes" until the next representative is available. I say "minutes" because I actually timed it and each "minute" is around 120 seconds. It started at "12", but 20 actual minutes later, when it got down to 2 minutes the timer reset itself up to 8.
30 day money guarantee? Yeah right. That's not even an option!
I tried contacting them through Paypal to get my money back. No response. Eventually I had to escalate and let Paypal handle it. Still waiting for my money back. Save yourself a trouble and host elsewhere. I'm not even sure there are real people behind this "service".
BlueHost is fast and reliable. I ALWAYS get a person who knows what they are doing when I call. Only drawback, lack of assistance in web site building. You're on your own. All they'll tell you is to go to the nightmare site wordpress. I'd rather go to the dentist.
Blue Host has a great reputation and my virtual assistant is happy I chose them. Blue Host keeps me informed and proactively takes care of updates. I am low tech and I find Blue Host easy to use and understand. Their hosting process makes it easy for me to be their customer by keeping things user friendly and straightforward. Thank you, Blue Host!
Bluehost has done a great job hosting my websites. I use Concrete5 for my cms and there haven't been any issues thus far. I'm a fairly low maintenance customer, but the few times I needed technical support they were able to solve the issue quickly. I haven't noticed the website go down. It is easy to create new email accounts for my business, forward web addresses, put up auto responder messages, and forward our email accounts to gmail.
Whenever I have a problem, the live-on-the-phone folks at BlueHost are friendly, courteous, knowledgeable, and they listen. So, my problems always get solved. They will walk me through the solution, wait while I go through the steps, offer suggestions, and then send me downloads and links if I need them. I compare ALL the support I get to BlueHost. BlueHost always wins.
They always are available to answer questions and never make me feel stupid for asking even obvious things. I have never had an issue with my site being down or with the tools Bluehost provides. I am very satisfied and recommend them to my friends who need web hosting services.
Bluehost is really good and I'm not sure if what I would like to be able to do is from Bluehost or Wordpress... but my biggest problem is wanting to put my articles in a particular order so that they appear only once on each area and to have a "more" arrow on the bottom of the page instead of the "older posts".
I've been using Bluehost for a number of years. Brought here when one of my clients was already using Bluehost. Their support and availability to my particular needs has worked well. I have several other sites that I'll be moving.as the current host has proven to be a little less than accommodating.
Email is frequently in and out. I can only suspect my sites are doing the same. Your chat support has plummeted to an all time low. They're not knowledgeable, screw things up, and are not customer-focused. When I asked for a manager last time I saw stonewalled, so now I still have to call to get my issue resolved. I'm planning on moving everything to a new host as soon as I can make the time.
Poor support from sales and tech support regarding an add on service. "Advance Search" $ 12.99 per month.Tech support could not tell me how the app works, keep sending me to sales, sales send me to billing, billing back to sales then to SOLO SEO who does not answer phone. If I don't know how the add on service works or if it is working, then I need to find out
Through my experience of using BlueHost, i think that's it's one of the best hosting providers, but it has also some cons that could probably influence in its reputation. One of the best things i like about BlueHost is that their server is 99% reliable. That means that there are rarely some downtimes and when they are, they make sure to fix it asap! I like also how easy they make things when you want to sign up for them: smooth & easy registration process, many apps integrations, official wordpress.org intergration... And of course let's not forget their low pricing!
But as i've said earlier, there are some cons that they should DEFINITIVELY consider in order to gain more trust. One of the things i hate about them is that the site is very slow in loading! And their customer service isn't the best (they should definitively look for a better customer service). And if you're just starting in building your website, i suggest that you learn how to host and manipulate things in your hosting first (there are a lot of youtube videos teaching this) and then apply for their service because their tutorials and walk-through videos are SO EXPENSIVE!
All in all, i think that BlueHost is really a good host for beginners and if they can work on their cons, they may be the top in hosting!
I am a webmaster who manages a number of sites, most of which were previously on bluehost.
I have had nothing but trouble with bluehost. I manage a number of sites, including our company website, and their support was unhelpful at best. My almost brand new (ie, not bogged down) WP installation was dealing with 10-15 second load times, if it would load at all. And another site was taken offline for almost 3 days due to bluehost's database issues, and as I was transferring a third away from them, the server itself crashed, leaving me without my site's data for the rest of the day, and the site offline.
I'm not sure if their infrastructure is crumbling or if it's just incompetency, but in 2 months, 3 separate sites (hosted on 3 separate boxes...I checked) all experienced relatively serious issues.
In other words, I am staying clear of bluehost, and moving all my clients away from them as soon as I'm able. Stay clear.
It is Very Good for new web sites
I am a overall pleased customer with Bluehost for a few years now. Let me list down the Pros and Cons, I experienced with Bluehost.
2. Adwords credit
3. They have exceeded their guaranteed uptime.
4. Attractive Freebies
1. Occasionally slow if your website grows bigger.
2. Online Support is not the best, I will recommend you to use their emails which has a better response with promptness
I have been a loyal customer of bluehost hence I believe that this hosting website deserves a positive review. I have been a customer for above 6-7 years and now and in all this while, I haven’t received anyserious issues that would lead me to change my hosting website. The technical support team always have responded to my queries and questions instantly, which is exactly what you expect from a good hosting website. My website is generally a guest house to a lot of traffic and the servers handle it beautifully. Almost all of the problems I have faced were taken care of under an hour. Even in rare situations where I was apprehensive if the technical team would be able to solve the problem at all, they made sure they corrected everything for me in the shortest time possible. Therefore, I would completely recommend the web host to everyone Fast and furious if I may call it.
Bluehost highly trained support team was fantastic not only with their professional manner but also with their expedience in getting back to me with some questions I had setting up my hosting account. Instead of waiting days as with my last hosting company, I only waiting an hour or so and hey came back with a solution.
I would recommend Bluehost to anyone who needed hosting at a great price, stellar service and rock solid support.
Undoubtedly the best of Bluehost is their customer service, as well as offering the typical contact form to give you support, Bluehost offers an online chat room and even a telephone service that runs 24/7, with which you can solve your problem quickly. Apart from the above, regarding own caracterísitcas Hosting, Bluehost provides disk space and data transfer (bandwidth) Unlimited, plus the chance to add the number of domains you wish. This plan also includes personal web tools and web site creator software.
guaranteeing quality service and support top. This plan in addition to the above, with typical services CPanel, FTP, Email, Database (MySQL), phpMyAdmin and PHP 5. Everything needed to start a small but visioning web project.
Finally, in addition to the above, it is worth mentioning that since Bluehost has many years in the market, many well known companies host their files here, so you should not fear that some day your site disappear without returning to never see .
Bluehost is one of the best quality Hosting services provider. They having clients in very huge quantity and they are really surprised with there services. I have personally experienced with them, and i am fully satisfied with there services, up time is really Good which is 99.99% as they says.
Most important things in there technology which make it unique from other hosting providers. They have seven different packages for there clients as like Shared hosting, Cloud Hosting, Wordpress, Hosting, WooCommerece Hosting, VPS Hosting and Dedicate Hosting but even i use there shared hosting personally and its work best for my small blog even i will recommend it to every newbie, because of its up time and speed.
One last but important thing i will definitely say, which is best of the best and i like bluehost for it that is there support. Yes! There support is included in the one of the best support at a day right now, they giving response within no time..... And that is not hearing things which i write above. That all are real that's why i shift on bluehost .
I talk about bluehost , an American company that offers several services, for which I hired the hosting for my .COM and .US domains cooltourspain
The price is $ 4.95 / month, with a total of 59.40 for a year.
I have 3 email accounts and offer me a total of 250MB of webmail which is not much, but what I pay is sufiente .
The interface is OK , because if you want to access the part of hosting you have to do from a tab and email from another . Mail received are not saved in bluehost if I have it set to be saved in my gmail , but I do not like this option.
In short , I think I 'll keep looking for other hosting companies to continue next year.
Since the last year i had been using this great hosting service, and in my opinion it was a very confortable experiece since the begining, the best thing of all is: your page will never crash even if you have high trafic,
i will recomend BlueHost to everyone. i remember one time i forgot my password and the customer service was the best it was fast and smoth. thanks for everything. i hope to keep hosting my website here.
What stands out from bluehost
Its excellent performance due to its loose policy resources. The quality and performance of this hosting have nothing to envy the famous brands of premium hosting and more expensive as WPEngine or Synthesis.
They are among the few suppliers who use SSDs in their servers that make it much faster than conventional disk server, but they are also much more expensive.
It has specialized technical support for WordPress, Joomla and Prestashop (professional and higher plan).
They have a support service 24 x 7 and even more important: his attitude is excellent. They are a medium, close size, not a mega-company where you are an anonymous number among tens of thousands more and it shows in the "darling" of care.
Free you migrate your blog WordPress, Joomla site or shop Prestashop when you open a new account.
It is a Spanish hosting provider. You have IPs Spanish and Latin America (important for response times and positive SEO) and many other countries if you need it (Germany, France, Canada, USA, etc.).
Hello from years ago have a hosting shared on bluehost for 5 years I have this hosting where I have all my projects hosted websites and with much traffic and they hold me all visits q I recommend is a good professional hosting.
I have 6 websites hosted on this hosting and rarely dropped the price is $3.95/month monthly is a good price for a professional hosting bluehost as recommend it to eyes closed several of my friends have hosting this website and without any problem I I found out this hosting on an old forum where participated, there is recommended by the admin and since that date the isgo using.
I can connect to ftp without problems with the program ftp filezilla without any problem only once I could not connect and use cuteftp and all ok hosting you can buy x a year or more you can accommodate all your q domains you want.
I took with them about 4 months and I can not say nothing but good things about the service they offer. At first I hesitated because it was not in Spain and the price + unlimited word , did not give me a good feeling about the truth. At the end choose to buy it where it could host as many domain names as would among other advantages.
After 4 months as I mentioned before, I am very very happy with the service they offer, both answering support tickets in perfect Spanish incredibly quickly and further provided with a solution in hand. As for the speed of the server ( SSD features ) it is very good (of course, if you have a little ... well optimized website you will be slower ) .
my websites continue to grow and can prove the VPS to the company , sure I would be pleasantly surprised.
For some time using their services.
Highly recommend them because the customer service was good and the speed and efficiency of service show that it is one of the best places to purchase your hosting, so I highly recommend it and I hope many of you folks can find what I I needed to find a service of these.
My bluehost recommendation is based on easy running condition.The set of features it has is really easy to work with. In addition to the standard rate, you can password protect sensitive directories, giving a good level of security. The support center is easy to navigate and quick mind leads to the information required. Each feature of a plan is shown in detail if it takes a little more explanation.
This service also has an excellent customer support. If you search for answers you will find everything you need and some things will be learned in the process. They have step by step guides for the most common tasks, designed in new customers, has more than 60 video tutorials; a forum for users, an information base and many other options to get the most out of the service. His dedication in this area shows how much they care about their clients. The total domain is entirely possible, is at your fingertips.
BlueHost offers a set of very good traffic analysis tools. The Webalizer provides detailed and easy to configure reports in HTML, for easy viewing on your navegador.Es able to diagnose through log files over 2 million hits in less than 30 seconds. AWStats log shows the information graphically, part dela processing information for later analysis.
In addition, marketing tools are effective - but good advice found in the help section if you need to know more about SEO. To help achieve an early visibility, BlueHost submit your site to search engines and mailing lists to promote it. It also gives free $ 75 USD SHALL use Google AdWords.
The analysis bluehost I do is about the service it offers for online stores: osCommerce, Agora, Cube Cart and Zen Crt. Also you create blogs, surveys and others with WordPress. Free Elservicio drag-and-drop (drag and drop) allows you to create complex sites in one easy step.
Such is BlueHost
Pretty good, it offers exceptional bandwidth and storage for a low price. The service, attention and intelligence help and support are good. I am confident that this service could become one of the greats.
I was with Bluehost for 6 years! Yes 6 years. Their uptime has been a real issue to me lately so I had to move away. I tried to generate a full Cpanel backup, failed. Tried to download files via FTP, worked ok. Tried to generate backups for Mysql Databases, failed. Tried again the following week, failed. Complained about it, issue was not resolved. Now my account has expired, and they are forcing me to renew my account to get the databases, which is completely ridiculous. I will never suggest anyone and not even my worst enemy to host their sites with Bluehost, ever again.
I used BlueHost always, I am a user for 10 years, the truth I have never had serious problems that would make me want to switch hosting. The technical service has been quick to answer my questions and problems. In 10 years that use has been fallen from my web but nothing major that has not been solved in less than an hour, as I have websites that receive lots of traffic do not really affect these micro falls that occur very infrequently when.
I recommend it 100%
As for service, I can say very good, respond quickly and almost 80% with the right solution, the only problem is that this plays in English, a ticket or message in English.
The control panel (cPanel) very easy to use, say that very graphic, descriptive icons on who does what.
The service is quite stable, when something happens you are reporting almost immediately by mail.
From my point of view I really liked to use, very good investment, in story to technical support and agility of response give it a 10, the only trouble is that only this in English, I think it would be good if they extend to Spanish, especially technical support.
Uptime is excellent, never have had a fall in the months that I have to use the service, it is also very economical.
I recommend it.
I took about 2 months working with whoistingthis and one of the things I have happy is the speed of response. Regardless of when you have come to help, they have not taken more than 10 minutes to help me. I recently had to make some massive changes in my server. I was staying 2 domain and wanted to reorganize their locations, and add a third party to host the wordpress the first domain, so that this first change completely. I started using the tutorials that are magnificent in his excellent blog -100% recommended- but for some reason unknown to me, could not. So I opened it and ticket and I got in touch with them. As I said, they went immediately to offer support and after explaining what he wanted to do, got down to work and they left me as I wanted. I was quite surprised because I got scared thinking they would not be able to do it and end up having to start everything from 0. Thanks to technical support. So a pleasure! ray
i started my personal Blog 2 years ago , in the past i used blogspot ,but i moved later to Shared hosting for more advanced features , and i transferred from Blogger to Wordpress , i Found Bluehost has what i need for hosting my blog , the 1Click install is fantastic , helped me to install wordpress automatically , however my blog has very good up time (%99) , i was asked once if i need more power i have to move to their VPS , but it was temporarily increase in traffic , so the overall experience [ Fast Hosting; Power Resources] excellent and you will find what you paid for , recommended for medium and small websites with average traffic and Excellent for microniche , if you need more resources for huge traffic you have to go with VPS . Their prices are good compared to other , and i used the Marketing Coupons in the Cpanel and promoted my website.
So far, everything is going perfectly, and the truth, I have not had the need to get in touch with them because of bad service, or because of a fall of some of my websites. Once, I saw the need to get in touch with them, but it was because I had forgotten the access data, and I can say the service was the best; good attention and speed in it. Currently I have the hosting service $ 10, and best of all, is that I can host unlimited domains and websites do not fall in heavy traffic. Until today and according to my experience, it is the best hosting I've hired, and I do not regret having done so. If you're looking for a good hosting that supports thousands of hits and good customer service, no doubt,
Hello comrades have just 2 websites . I chose them because their advertising convinced me , support responds quickly to so far all goes well, the price is affordable and is a company with very good reputation and I feel safe with them. I too do very well with them. I've been hosting for several years and always without problems. Recommended
I have a few years with two hosting services and multiple domains contracted with this company and I have to accept that are competitively priced when registering domains which I liked, very often have the domains (which are expensive competitors ) in promotion for very affordable prices if you sign up for several years. Allow you to change the DNS from your administration panel and that is a plus, of all xpress reviewed hostings only has the problem of not letting change so easily. Besides registering a domain have some sort of agreement with not one but does that is online in a few hours , when normally have to wait 24-72 hours for the domain name withdrawal.
Good for new sites
Bluehost has been around for a long time and I have been a happy customer for a few years.
2. Adwords credit (not sure if anyone needs it, though)
3. Good for a bunch of small websites. If you have 15 sites that receive barely any traffic (under 100 visits a day)
1. A bit slow if the site grows bigger
2. Renewal pricing is not the same as promotional pricing on signup.
Important Features of BlueHost:
The domain managers at BlueHost ensure the tracking, updating, transfer, purchase and administer all your domains in one place. It also offers a free.com domain which immensely helps make life easier for customers. There are certain accounts that support unlimited add-ons and parked domains, subdomains as well as domestic and sub-domestic domains. When you trust BlueHost, you don’t need to face any problems related to your domain.
It also enables you to create and manage multiple email accounts which also have certain advanced features. These features involve account filters and forwarding rules. In addition to this, it also helps in securing POP3 and IMAP which help in supporting third-party clients’ compatibility. They also allow spam protection and unique user control which secure your privacy and you become less prone to viruses, malware or hacks.
The host offers automatic backups at regular daily, weekly or monthly intervals. This enables you to restore all your data just by making a few clicks. You can also backup your important files and specific folders by selecting those files.
• Resource Protection
The system identifies that your website needs additional resources so it reassigns them to isolated systems. This helps increase your website’s performance and also cancels the effect of risks associated with shared servers.
BlueHost realizes that you need to move on to more powerful options so it helps make upgrading to higher levels easily.
• Unlimited Support
Their management team offers unlimited support for your website available 24 hours a day and seven days a week which means you are never going to feel unattended.
I've been with BlueHost for over 3 years now - I bought 36 month hosting (as it works out cheaper per month than 12 months or 24 months) - and had very minimal complaints.
I currently host my own blog and the blogs for some friends. There were occasionally tricky things, such as figuring out that I needed to make sure my IP was whitelisted when I wanted to remote access the MySQL database - but once I made a note in my config to remember that, it hasn't been a problem.
There were some points when it seemed that the page loading times were a bit slow, but I have not noticed that recently.
The main reason for my high review is that when I received the renewal notice (I appreciate the 3-month, 2-month and 1-month warnings - I don't act on them immediately) I was quite shocked that the renewal price (about $11.99/mo) was more than double my initial price (about $4.99/mo). I did some research and found out that this was because it had been a promotion for new customers, etc. I was all set for going with another host, but before I bit the bullet, I decided to contact BlueHost customer service. To make a long story short, after I explained the situation, the customer service agent spoke to a manager and then came back to say they would offer me a renewal price that actually was a few pence cheaper than my initial price 3 years ago - the moral of the story being, you don't ask, you don't get!
I was happy to sign on for another 36 months at that price, having had no major complaints about the service, and preferring to avoid the hassle of switching to another host (for the medium package, no one else beat the price anyway). I recently set up a couple of new simple blogs and it was very quick to do and use. I'm not sure if someone requiring business hosting will find all their needs met by BlueHost, but in my case as someone hosting a few personal sites for myself and friends, I have no complaints - and I appreciate BlueHost's valuing me as a customer by offering me a good deal.
Out of all the hosting providers I have used, Bluehost has actually been one of my favorites despite the many negative reviews I've read to the contrary. Whether I am 'lucky' or not, I'll say a few things about their service that may be helpful to those hosting with them. First, they are really accommodating with multiple add-on domain issues and cron problems, also issues with mod-security on linux apache installs. They were helpful when I was first playing around and learning about how to set up add-on domains.
Clearly when you have a lot of wordpress installs on the same shared hosting, it eats up your 'inode' limits that the host sets for your account (inodes being not the size of your files, but a system that the hosting company uses to basically limit your file usage ... by counting how many bits of 'data' you end up using).
So in my case I was playing around with various configurations like php.ini files and htaccess. Since I was still learning basic site administration, I was really learning through trial and error. Whenever I've run into issues and get stuck (lol always backup your data!), I usually get a quick response from them and they'll confirm with me if an issue was on their end or mine. Also if I was able to change something vs. not change something on my shared hosting server.
Basically if a newbie or intermediate site admin is looking for a reliable place to administer their own HTML or wordpress sites, Bluehost definitely has great value in my experience and even now they continue to do so.
So I've been using BlueHost for a while now to host my personal website, And I'll say I'm pretty satisfied with their services the only problems I had were the fact that connecting to MySQL doesn't always seem to work can't figure out why yet. The other problem I faced with the service was that a image on the server kept being removed after a period of time without notice. Other than that everything worked fine I could easily login to the server, FTP was also easy to access. Overall I like their service they offer enough free plans for you to try out and see if it fits your business.
About 3 years ago I decided that I wanted to make a personal website, and knew absolutely nothing about domains, web design, and hosting. I went to Bluehost, scanned the cheap pricing, registered my FREE domain that Bluehost provides, signed up for a fairly cheap price, and started monkeying around with it.
1. Easy to Use
Within 2 hours I had added my domain, installed Wordpress (an easy to use website builder), and created an exceptionally good looking & fully functional site.
You have immediate access to all your files in Files Manager, so there's no need to use FTP. The interface is also completely arrangeable to your liking.
2. Customer Support
BlueHost support is top notch. They have over 60 user friendly video tutorials, a live forum, email contact, and 24/7 phone support. If you're serious about your business, website, blog, etc. then it's vital to have this kind of immediate access to help.
Their phone support is incredible. NO, you don't get some guy who can barely speak English. The staff there is friendly, patient, knowledgeable, and real people who aren't just stuck to some script.
My blog one night at 2:00 PM crashed due to a PHP error in my code. I called them up without having to wait, the guy remotely went into my files and fixed everything. I've also accidentally deleted some important files...no problem I just sent an email and within minutes they'd restored my entire site from their backup system which runs nearly every hour.
3. Unlimited/Free Features
Unlimited Domain Hosting - I have a little over 100 domains hosted with Bluehost, and there hasn't been a single problem. Host as many as you'd like. Also what's nice is that Bluehost keeps track of when you're domains are going to expire, and will warn you ahead of time to renew.
Let me just start out by saying that this company has the best support of any company I’ve ever had to call a support line for in my entire life. I one time was fiddling with files in an FTP client for my blog, and I clicked the wrong something and brought the whole site down. (I’m not particularly technical and what I was doing was over my head) I called BlueHost, and the gentleman on the other end was able to figure out what I did wrong and explain to me how to do it properly in the future. I never wait for more than a couple minutes when I have had to call them, and they have all sorts of guides and videos to help along the way in their help center. Long story short on the support team over at Bluehost is I hope you mess something up and have to call them like I did. Bet you anything you’ll be recommending them after that.
But be careful with some of the upsells they offer you are complete garbage. For instance, the SEO package is absolutely useless. You should want to learn SEO because it is extremely valuable. Any paid SEO service through a hosting provider is a waste of money, though.
It's the third hosting I've used for my agency website, which I truly believe to be the last one.:)
For the previous godaddy and a free hosting, I always have this or that kind of problem, like port is not enabled, website is down from time to time, my site could not be backup in time... etc. But this time, I have not a single problem, I have to say bluehost staff is quite professional and dedicated to the work, they have absolutely deep knowledge about hosting, optimization, migration... etc, 9 out of 10 times my issue is resolved within the live chat, not even in ticket.
I'm so glad I'm working with a reputated company that truly cares about their customer.
I highly recommend anyone who are still on the fence about hosting options could take a look, you won't regret anyway!
It's been almost one year since I've been staying with Bluehost.
Overall it's a great host, and here is a bit of personal thoughts:)
- Cost effective, cheap pricing with flexible plans(Standard performance is good enough already)
- Unlimited bandwidth, though it's still long way to go for my small site to get decent traffic, it's surely a great plus.
- Pro&friendly staff
- For the cheapest option, I would still suggest they could change to unlimited space
- Email storage a bit small, though it's good for my current site. I would need to upgrade later on.
I took time working with them and I found it m Very Satisfactory .
The server runs répido and stable, the activation it has also been , and correct support by chat and email as well. CURRENTLY Do I have 5 Pages in basic plan and work perfectly . Subdomains therefore Como redirections and Email will Perfection.
Previously Work with 1 & 1 But given its price rise esta In Alternative and I look like or happier than the above .
A greeting .
Well, I'm sort of a picky person while being a customer:), but bluehost never let me know for the past two years.
I have a blog style site with decent traffic, but even on a shared hosting plan, I could not feel obviously slowness, most page redirects complete within around 1-1.5 sec, though there is a bit of down time.(Mostly from their maintenance, upgrade...etc.)
The free site builder is easy to use, and I can get live support from 24/7, which is pretty impressive, as I know it's hard to cover the support from different areas due to big time zone.
I've chatted with their staff a few times, my issues are usually resolved at professional manner. These guys know what they are doing!
There is also one thing which I suggest, that I wish they could provide more dedicated ips for shared plans, and probably restrict number of hosts for the same server. Generally, it's good host from personal point of perspective.
I've been with Bluehost for quite a while.
Honestly I chose it just to test if it's better than my previous hosting - Hostgator.(I had terrible results with hostgator due to poor/slow customer service and down time!!). I don't really have much confidence initially. But the fact proves that it's definitely a right choice I made.
Not only did they migrated all the sites content seamlessly without any downtime, my visitors could not feel anything during the transition, but they even provide valuable information on the possible ways to improve my site(speed&seo). I highly appreciated the staff, as they are truly working from the perspective of customers, not just sales. that is what makes a customer feel confident and become a loyal customer.:) As far as the down time issue, I can see there is still a few times, but each time the duration is less than 30 seconds, I'm completely satisfied with that.
I'm also starting to prepare my other sites soon.
Wish all the best!
Bluehost is one of the simplest hosting platforms available if you want to get your site up and running quick and easy.
- Easy instructions make getting your site live a breeze
- Wordpress and other CMS solutions installed with 1 click (time saver)
- Unlimited domain add ons (good if you have more than one site)
- Unlimited bandwidth (be careful not to abuse this feature as they have a FUP fair use policy) but definitely enough bandwidth for most sites
- Hosting speed is great and I've had 100% uptime
- Easy support
Over all if you run a normal website for a business or blog that is not crazy busy with traffic like BuzzFeed BlueHost is perfect, plus if your site is the next BuzzFeed etc you probably need your own server.
My over all rating of BlueHost is 9 / 10 as I have been with them for over 3 years so that must mean something.
On completion of 4 long years with Bluehost, I feel myself bound to express my satisfaction in best possible words for them. Before moving on to Bluehost, I had few bad experiences with many big names in hosting industry. Then I decided to give Bluehost a try and in 4 years they have never disappointed me. They have awesome and balanced hosting plans which can serve to all types of websites.
I started with their shared hosting plan and enjoyed that more than premium plans of other hosting services. After feeling myself comfortable, I switched on to their wordpress hosting which also went beyond expectations. Now days I am using Bluehost Cloud and VPS plans, and experience is more than what is required or expected.
One click CMS installation features. in-built cloudflare and many such features work flawlessly for the benefit of webmasters.
Uptime is 99.99% as what they advertise and I hardly get any down time for even busiest sessions on my websites.
I am using Bluehost for all types of websites, ranging from personal blog to a busy eCommerce platform and havent faced any serious issue.
In the end, few words about their support. They are best in the business. Ready to solve any issue whenever asked and get back to the customer at the earliest possible with most suitable solution for websites.
Will continue with them for as long as possible for sure.
I am using bluehost since the day I started my digital journey. I've been blogging from past 5+ years and till now my experience with bluehost is quite good. I never looked for too much support, but yeah I prefer the uptime and security on everything. I just need these two things to be perfect and rest I can manage. And that's what bluehost provides.
Although it is not the cheapest host but it provides perfect low introductory packages for starters. Keeping in mind the popularity, I would say it is not expensive. It fits in every category. whether you're some starter or advanced user, bluehost has got you covered.
The security system is quite awesome in bluehost. The tools it offers are famous for combating the security threats. You can prevent the spam with ease by using the spamassassin tool. It supports cloudfare that helps to defend the DDOS attacks. Plus the hotlink protection prevents content stealing and also allows you to block IPs & secure web sessions.
The integration of apps makes it more user friendly. And on top of all these features, it provides 99% proven uptime. I am not saying this with my mind, I've personally tested it. The majority of hosts there claims to give 99% uptime but most of them failed to provide even 70%. But bluehost server time is the best thing about it. It makes bluehost stands out. I personally like it the most.
Every thing has pros and cons. Some of the cons of bluehost includes the slow speeds(very rare), like others it is also not truly unlimited, expensive starter guide and the bad customer support.
If we sum up the pros and cons then I would say that nobody is perfect. So in finding the perfect, you'll lose your main point of digital journey. If talking about my personal views about bluehost, I would recommend it. Give it a shot and you'll not regret it.
I have been using BlueHost for a year know and can tell you that their service is the highest quality.
I never had a single issue with speed and load time with my websites using BlueHost servers.
The costumer service is very quick to answer any questions or problems you might have. They can even
access your cpanel and assist you in any trouble might occur.
I will recommend them to anyone who is looking for a reliable hosting service.
We are an interior designing company and wanted to have a website to promote our brand and increase our sales. In the process we have come across Bluehost and took their web hosting plan. Had a couple of issues in the beginning because we have no idea about the installation and hosting process but once we got to their customer care, Mr.John was excellent in assisting our problem. He was extremely knowledgeable and patient to understand our problem and he helped us immediately. They have exceeded our expectations towards their role in supporting customers. Our website was live within no time and we really are very happy with the quality of their service. We were provided with unlimited disk space and data transfer. Till now we haven't seen any downtime or any other issues with Bluehost.The bandwidth they have provided us is enough for our business and we are pleased with the way Bluehost treats their customers.
Once again thank to Bluehost for their excellent web hosting service.
Well Bluehost is really good, especially for bloggers. I'm using them for my small sites. However I'm using their shared hosting plans for those sites, but I can say proudly that they are great value for money and I'm hell happy with them. The only problem I'd faced with them is the down time in a month. But I know that this is very normal also these down times never last for even 5 minutes, so they are very good for small sites and new bloggers. :)
Vote for Bluehost !
BlueHost has been in business since 2002. They have over 20,000 customers and hosting millions of domains. They are huge and successful. Many web hosts have gone out of business and yet they are growing big and fast. They must have served their customers very well.
All their customer supports are US based.
They are using the world #1 web hosting control panel – the CPanel.
They provide an installer known as SimpleScripts that allows you to install more than 50 scripts easily, including all the popular scripts such as WordPress, Joomla, Drupal and Magento..
They offer ANYTIME money back guarantee. If you are unhappy with them, you can cancel your account and get the unused portion back. If you cancel before the first 30 days, you get a full refund.
Most web hosts rent a datacenter because it is very costly to own one. Bluehost actually build their own datacenter! They have full control and access to their servers which means problems can be solved faster.
I moved to Bluehost 2 years ago. I had been with 1and1 for 10+ years before that. I create and support websites and email services for numerous small businesses. I left 1and1 due to lousy support and email problems. Bluehost has been amazing. Email works well, spam filtering is built in if you enable it. Web sites load fast and have no artificial limitations (as with NODaddy). Chat support can take a few minutes to cue up, but they resolve your issue first time. I wanted to give Bluehost a boost after an extremely frustrating experience (still ongoing BTW) with NoDaddy. My client signed up for NoDaddy for 5 years with a managed wordpress site. Very simple. Getting stuff onto their servers (NoDaddy) is SLOW, times out, freezes, and disconnects. Right now I have a NoDaddy support ticket pending for over 24 hours because I (and NoDaddy support as well BTW) cannot upload a 500 KB plugin into wordpress. Either via WordPress or via FTP. Just freezes. Amazing to me that NoDaddy can stay in business. Go Bluehost!
BlueHost has many pros and a couple of cons. First off, the hosting options are numerous but well organized. There is Shared hosting, managed WordPress hosting, dedicated hosting, VPS hosting and all of the usual types. The uptime is pretty good, and I have only seen one instance where the site was down, and it went back up shortly.
You can purchase domains on BlueHost. Transferring domains is always a complication with hosts, and BlueHost is not an exception. If you have a domain elsewhere, you can change the settings to point to your BlueHost website. I believe the limit is 5 domains for the cheapest plan.
The support at Bluehost is pretty good. However the chat program they use is terrible. It is easy to forget that you are chatting with a support representative. The telephone support is okay, but not the best at helping users transfer domains. We got a domain that was stuck, mid-transfer for about a week. However, it got fixed eventually.
The cPanel for BlueHost works fine. It has the usual things like creating FTP logins, managing emails, and anything else you can think of. BlueHost is a good host with the essential features necessary to create a great website. If I could afford it, I would be paying for a dedicated server at BlueHost to try out what it is like.
One major con with the shared hosting plan is that it is shared hosting. Because BlueHost is a popular host, the lowest price plan is the most used. This means that the servers for the shared hosting can be a bit boggy at times. This is not really the fault of BlueHost, but there are literally over a thousand different sites on the server I am using. Some of the less popular hosts that offer shared hosting are much faster because the shared servers have less strain put on them.
One thing I like about BlueHost it doesn't get too complicated. There are many-many different plans, but everything is so organized and simplistic that anyone should be able to figure out how to set it up. If you have an issue, the support is available 24/7 to help you.
BlueHost also has a bunch of (slightly pricey but quality) professional services. There is Quick Start, which will help you get your site up and running, with 45 minute sessions of 80 dollars. Then, for 150 dollars, there is Site Transfer, in which they will migrate your websites from other hosts to BlueHost. The last is called Site Doctor, which is 250 dollars to fix problems such as hackers and malware to save your online presence. These services are very professional, though I do not need the first one. When I need to migrate a website, I just FTP all of the content and export the MySQL databases, and then re-import them. When I encounter malware/redirects to malicious websites on my site, I fix the problem myself. However it is nice to know that these services are available, if absolutely necessary.
My final statement: BlueHost rocks, because it is a great web host that offers really cheap pricing and services that much better quality then some other hosts that I have encountered.
Bluehost has been hosting my website since 2014, masonharrisphotography.com. Although I find the password generation system annoying, I was generally happy with the service. That was until this April when I decided to set up a new website - a secondary one as an extension to my wedding business. I contacted their online chat, and set everything up and paid for them to host the second domain. Much to my regret I then asked if I could maybe combine both site hosting packages to save money. The help guy said yes, he could do that for me. After some discussion it was agreed I would pay extra for them to handle this process as I am not very technical. I duly stumped up the cash. Weeks go and nothing happens. My contact there says 'he is not sure what is happening but will check with the site migration team." After several more confusing and contradictory emails he said it was all fixed and the two sites (masonharrisphotography.com and paganphotos.com) were now combined under one hosting package. When I check masonharrisphotography.com however today (Saturday 21 May) the site is effectively crippled. Nothing is showing except some HTML index code. I have lost all content and WordPress templates. Nobody at Bluehost is able to help me as their site migration team doesnt work weekends despite their promise of seven day technical support. Earlier in the week i also was contacted by their marketing manager after I complained, who promised to put one of his top people onto it. Not a word. So to recap. After giving Bluehost more business and being promised an easy 'streamlining' of two site hosting packages into one - and after paying them extra to take care of the technicalities for me - i have been left with a crippled website and no idea what is happening. Even more worryingly, every person i speak to HAS NO RECORD of my previous correspondence or payments. Based on my experience i would say their technical support is barely fit for purpose, and when they offer to make domain transfers easy, it's anything but the case.
I have been a Bluehost customer since 2003, until February I was a happy one, with many subdomains all working happily.
Out of the blue my two main blogs started hanging and not loading. When I tried to add a post I'd get database connection errors often. For a week I kept trying to get support to help with this, but they had no idea what the problem was. Suddenly they shut down my account because all those problems I was having were excessive server requests (from some change they did but never acknowledged. It's had problems ever since, including getting shut down twice more, the entire database disappearing twice, due to one of their automatic processes, and deleting all the backups.
Their support people see "user error" as the reason for all problems, you cannot get to higher levels of support, they are poorly trained -- the worst I've ever seen. They do not even do what they say they are doing.
This entire thing has cost me sleep, made me sick, and cost me customers.
I would not be moving my business if they had even made a small effort to help me. instead I'm moving & considering legal action against them.
Stay away, stay far away!
Bluehost was recommended to me by a close friend who has used their service for many years. I signed up to use the service and set up my first business website. I then proceeded to build my first business website. I am a novice when it comes to websites, but I have 37 years of Information Systems experience in every area from Computer Operations to VP of Information Systems for a large corporation. .
After placing my website into production, I had some problems which I attributed to my own lack of experience. After I renewed my subscription for Bluehost website hosting recently, I received an email stating that my website had been suspended and would be deleted very soon if I didn't call them to rectify the situation. I spent 2 hours on hold with their Customer Service. When a representative finally answered the phone, I asked what the problem was. They hadn't even told me in the email. The representative was rude and condesending from the getgo. He told me that my website had been hacked and nothing could be done. They would be deleting the website immediately. They wouldn't give me any other information unless I signed up for their Support Services. Indeed, quite interestingly, my website was deleted the next day. I was not given any guidance about what I did to cause this problem (if I even did), and what could be done in the future to insure that this would not happen to my Business website again.
In my lengthy career in IT, I have dealt with large and small companies. Some of these have been IBM, Unisys, and Digital Equipment (DEC). At times, I would get a rare support person that wasn't interested, but I always was able to report the problem and a representative from the company would get back to me with a response and what steps had been taken to rectify the situation. Bluehost has no such structure in place. I have never experienced a company that has such an immature disregard for their clients! When attempting to contact Bluehost to report the incident, I could not get anyone to return my calls, emails, or letters. I was hung up on three times when making pointed requests to speak with any Management. Their business model obviously includes no regard for the Client.
I now have to rebuild the company's website from scratch. I was able to manually save the thousands of posts that were on the website. All other content was lost. I have had no response from the company regarding any help or even an apology. I am amazed that they have any clients at all. I am recommending to all of my extensive Executive contacts in IT that they bypass this company. .
This is the worst hosting we have ever use, server always down and when you need help and support you have to wait over 30mins , until someone answer your enquiries . But they will kick you out of the conversation when they cant slove the problem and never with an explanation . Never try to use this server ! This is the worst .
I've been with Bluehost for a bit over 7 years, and in the past have recommended them highly. It was easy to set up a site, the features were robust, I never had problems with downtime, and the customer service was friendly and helpful. For the past 5 years I've been running e-commerce on my plan. The past year though has soured me on them. After having some problems, the support tech convinced me that they would be solved with upgraded service. So that was an extra $360. Then after having a lot of downtime, a tech convinced me that paying another $90/year for CDN would make sure my site stayed up (this was less than a day before Black Friday, and my site had been down for something like 6 hours.) My site thankfully stayed up during that weekend, but since then I'll lose access at least once a week for a brief period of time, and fairly often for over an hour. Contacting tech support (even at 3am) means a minimum half hour wait, even when their chat says 10 minutes. After vague explanations of "there was a hardware issue" I'm just done. I don't know what changed, but this isn't the same company I signed up with. The last tech I spoke with didn't even try to get me to stick around. It was just "sorry your site is down, try again later."
Just. So. Done.
I've been with Bluehost since they have ONLY shared hosting package, five years over but I still host with them, very good up time and excellent support.
I use up time tracking from third party service to track my up time of my website but only 5 minutes downtime last year 2015. This is accept able
Few months ago the traffic increase too much because I advertise my site on Reddit and site is slow down to access but Bluehost helped me optimizing the site and everything is fine.
With their Wordpress package I have Sitelock pro for free keeps my Wordpress site secure from spammers and script kiddies, also got an dedicated IP too.
I height recommend everybody use Bluehost and I will continue host at Bluehost for sure.
Note: I have an other site hosted at GoDaddy and I want tell you Bluehost is far better than GoDaddy, the renewal price at GoDaddy also expensive.
Wish you success!
I usually just don't write reviews except I am so overwhelmed with satisfaction or extremely dissatisfied. I have been hosting with various web hosting companies for the past 3 years and Bluehost has seemed to be the only one giving me a whole lot of troubles, ranging from very poor support, to website downtimes, to errors when trying to make a cPanel backup and the list goes on.
Am I the only one that waits for about 30 minutes just to get across their so called live chat that isn't actually a live chat, they'd rather still just ask you to open a ticket, the best they can do is to still open a ticket on your behalf.
Honestly, just give me a phone call and I can give you a thousand reasons to run away when you hear the word "Blue" in any web hosting discussion.
I'm not being a hater, I'm just sharing my experiences with you.
I had been a customer of Bluehost for many years. Not any longer. Yesterday I received an email from Bluehost stating they were migrating us to a new server. Ok, sounds good, right?. 15 minutes later our entire email system is down. Unable to get through to their technical support. Not good for business.
Today I waiting for 40 minutes on their "On-line Chat" While waiting I went into our bluehost panel - I am not an IT specialist. Luckily I was able to determine that the changeover included new incoming and outgoing server information. I was able to update the email accounts on my computer - without any help from tech support.
The Tech support was working with so many clients I had to wait 5 minutes + for a response. So I call the tech support number. I am told that I should know that when they switch servers email setting need to be changed. What? I'm not in IT and everything was working wonderfully until they decided to migrate during a work day.
I am shocked! I have never experienced such poor service. Everything was working well UNTIL they decided to migrate to a different server. No emails letting customers know in advance, no helpful advice provided . And apparently Bluehost has no superiors only tech support as the tech support person "Corey" hung up on me stating that he could put me through as they did not have a management department. Well that is certainly an interesting business model.
All of our client folders are now missing, I am unable to delete any emails as a pop up states they're already deleted. I have to go around to every computer station to update the incoming/outgoing servers.
No apologies, no help, and what company updates during a work day! I don't rant but this is mind boggling. Anyone who can recommend a company that believes in customer service please advise.
I have been a Bluehost customer for about 12 years. They started out being all around terrific. The support staff was knowledgeable, service was great, no downtime issues. The $5.95/month cost for three years of service was a bargain. However, I've noticed that, in the past three years, service response time has deteriorated considerably. The expected response time on chats is usually ridiculously underestimates how long the wait will be. My latest renewal has bumped by three year rate all the way up to $10.99/month. I tried to reach them about it this morning, and after 30 minutes waiting on an expected "six minute" wait time, I was asked for my verification information to begin the chat. After 15 more minutes of waiting, I finally gave up. If you go with them, the web site uptime and web performance is good, but these cost issues and service problems are a deal killer.
If you are searching for a hosted server vendor - this not the vendor you been looking for. Contacting technical support via live chat or phone is minimum of a 20 minutes wait on hold. Quality of technical support varies from fair to poor. BlueHost has not been backing up my five website domains for over five weeks. After repeated chat sessions and calls the best information that I could get was "the tech are working on it". No ETA when it would be fixed. More importantly I received no notification that the backups were stopped because of a BlueHost infrastructure failure. If you are seeking a solution that doesn't required constant monitoring of basic functions like backup then don't chose BlueHost. I'm now stuck with manually backing up five hosted servers everyday indefinitely or until our prepaid contract runs out. Ironic as this type of routine task was exactly what I expected to automate with a hosted server provider.
Bluehost is one of the most reliable hosts out there when it comes to features. It's attractive features include a free domain name, cheap pricing, incredibly high uptime (~99.5%), and one-click install for WordPress. For most purposes, a website built on WordPress and hosted on BlueHost is all you need. Sites load faster in comparison to when you host them on HostGator. But, if your website gets tonnes of traffic, it is not the hosting service for you.
I have been a Bluehost customer for 12 years, and I am sad to say that I am now looking for a new web host. When I started with them, you could not find better value for the money or better support, and I had unlimited storage and bandwidth and a free domain, but they are horrible now. They are charging me twice as much as when I started with them, they have dropped my storage, and now I have to pay for my domain too. On top of all that, their customer service is almost non-existent. I contacted them about 2 months ago about a billing problem. I attempted to get chat support, and had to wait in the queue. It said the wait time would be 28 minutes each time, but then the time kept getting extended, and then when it was my turn I got dropped, so I finally called them. I was on the phone for about 2 HOURS, and every time I got someone on the line, they would tell me that I had to be transferred to another department. I was transferred to the same departments over and over again, and they never did anything to help me. When I finally asked to speak to a supervisor, they told me there wasn't one there. Altogether I wasted about 4 hours with no results.
I have been w Bluehost for about a year, great in the beginning, but now a year later can not reach anyone to discuss issues. Every time I call is a 25 + minutes wait (maybe more because I hang up). Stay away from this company. BTW, I have also emailed support w no response.
We've been using Bluehost since 2008 for our company website and it's been pretty much flawless and easy to use up until they made recent changes here in 2016. We are a Bluehost Pro customer. Bluehost now has issues that are effecting our business. Please note that we've changed nothing on our end...
1. It's suddenly become very difficult to get logged in... takes several very slow attempts with error messages.
2. All of our password protected directories had to be removed from our site because the password protection is suddenly gone even though the directory settings reflect the protection.
3. As of today, March 11, 2016... we cannot connect with support there! 1 minute posted wait time on chat goes for more than 30 minutes without response (now 5 days in a row).
4. I can't imagine how frustrating this would be for someone who hosts multiple domains via Bluehost.
Whatever changes Bluehost has made to modernize their services, need to be fixed or we will have no choice but to find another provider. : (
Bluehost hosting service is going downhill. I've had my website hosted by this company and it's been one disappointment after another. When I first came to them, the service used to be better. However, I can't left unnoticed the fact that they told me I would be able to use a wildcard SSL certificate on their shared server. Indeed I was; however, they soon started blocking an IP address for the translation company that provides translation service for my website. Bottomline: I had to call them almost every 3-4 days to have them remote this IP address from the blacklist. Eventually, someone suggested getting CloudFlare and whitelisting the IP address on their server. Sure enough, this solved the problem. However, I started getting 503 error messages occasionally; the new suggestion was to get Cloud Business Pro. I was told I would be served by three different locations instead of one. Most of the 503 errors were gone; now I started getting 404 errors which turned out to become a HUGE nonsense to the point that my uptime a few days ago was down to 50%.Not kidding. But it got worse. Yesterday, monitor.us sent me a notification stating that they suspended the monitoring service due to "continual failure for a duration of 12 hours". Wow! How can a business operate under such circumstances? I filed a trouble ticket and I've been for 10 days and no response from their technical gurus! Stay away from Bluehost. It seems like their servers are overcrowded and they can no longer handle the website traffic for the companies they "serve". For me, it's just a matter of days and I'm out of there.
Bluehost used to be fantastic. That is back before they sold out to a large corporation and they grew so big. Customer support is absolutely terrible, not completely because of the techies, but because how difficult it is to get customer support. As just one example, I have tried three separate times today to get through to them regarding a serious problem. The first time after starting at a wait time of 28 minutes which kept growing, the call dropped after I waited for 15 minutes. The wait time on the next call was 45 minutes and I hung up. Now, I have been on hold for 15 minutes hoping to get through soon, but who knows? This is typical and I dread having to call support at Bluehost. Plus, they have had to hire so many new techies that the quality of the support has really suffered. I have a few accounts at Bluehost and I am moving them all. They cannot support their user base. Period.
Bluehost pre-sales took at max 1-3 minutes to get someone and they answered the questions quickly. Completed my purchase and had a simple question prior to the transfer. Hit the button for support. 30 minutes! Waited 30 minutes night 1 and was still at 15 minutes. Night 2 waited for 37 minutes before someone connected in. Once they connected in, there was about 5 minutes between each message. I would type. Wait 5 minutes. He would type another question. I would answer. Wait 5 minutes. He would ask another question.
The absolute worst support I think I have seen.
I then tried to cancel. I was stuck on the "you are being transferred we will be with you shortly current wait time 1 minute". Well, that has lasted 30 minutes and counting.
This is the WROST hosting company we have every come across. They are serioulsy DOWN all the time and they just don't care. When you call them for support, hold time is between 30 mins to 1 hour! This is just insane, and most of the time when you do finally get someone on the phone, they can't help you and all they will say is they are down and they have no guaranteed estimated time of when they will be back up. Anyone, I promise you, you will do yourself a favor by NOT signing up with Bluehost and go to any other hostiong company - ANY other company will have a better record than them. They are just down too often and have the worst support and they just don't care that their downtime affects their customers' business in a big way. We will be cancelling our service with them. It has just cost us too much lost business and the frustration in dealing with them is also not worth it.
I have been a Customer for Bluehost for Past 6 Months and I have not faced a single issue with them they service is great and support also. I did have some issue with PHP Mail which was solved by their support team after contacting them 4 times. Rest the uptime was great
This is my first experience with Bluehost and I'm very very disappointed. Recently none of my sites were accesable for the whole day a few times. I checked other people's sites on the same server with me and they were also not accessable. Customer service is non-existent. If you open live chat, it says waiting time is 30 minutes and it stays just like that. And if you open a support ticket, you are very lucky if they reply you back. My support section is full of unanswered tickets. And now I'm also getting a ERR_EMPTY_RESPONSE error for my Wordpress site. But I'm not opening a ticket, because I know they will not bother to reply back. Stay away from this company...
We started off with BlueHost back in 2012. It was a great way to start our web site. Customer service was great, wait times were great, and response times were great. We rarely had any issue with down time. I was always rating them high.
As of today, everything is different. When I try to Live Chat with an agent, my wait time is typically 30 minutes. After 30 minutes transpires, I have an addition 30 minutes to wait. I've resorted to chatting and calling at the same time. Phone calls to support are not much better. Instead of 30 minutes, I wait 20-25 minutes for a tech support technician to assist me. Also, when we started using BlueHost, it didn't appear they outsourced. Now they do, and it's quite the coincidence that since they've outsourced, customer service has only worsened.
As for down time, our email goes down at least once each week. Sometimes, it's momentary; other times, it's for a few hours. We've never been so frustrated before.
If I can switch without issue to a better hosting site, I've been given the go-ahead to do so. Bluehost used to be good. It's not so good anymore. If the transition may be made easily enough, we will switch. Otherwise, we are "stuck."
If you have a very small business with few employees that doesn't require a lot of email exchange, the price is within reasonable range. However, if your business is more than 10 employees or has a high-volume email exchange, I would not recommend Bluehost. Do yourself a favor and shop around.
I've been with Bluehost for 8 years. for the first few years, when i called in, my hold time was only a few minutes.
I don't call in that much, maybe a few times a year...but now, hold times are typically an hour. and now that i have some issues, ive spend 8 hours on hold in just 3 days.
Bluehost needs to get their support call hold time down to under 10 minutes again before i would recommend them to anyone
I transferred over to Bluehost and I've had nothing but problems. When I call, there are incredibly long hold times, tech support diagnosis is rarely accurate the first time. Very frustrating service! Sorry I spend the time and money to move over. There have been endless problems from the beginning.
Bluehost tech support is awful. I start and Chat and am told that I will be helped in 30 minutes. After 30 minutes it still says 30 minutes. I request an email reply and I get nothing. It can take from 5 minutes to 2 hours to update one sentence on my site. They tell me that my plan does not have enough speed to run my sites and I upgrade and NOTHING gets better.
I am currently hosting two domains with bluehost and i am happy with their vps hosting and due to the service of bluehost and traffic of my websites, i am going to move them to dedicated hosting. I have also tried shared hosting and it is also value for money. If you are new then you must at least try shared hosting of BlueHost.
I was managing a website for a client who was using Bluehost as their web hosting company. When I was checking his WordPress websites, I noticed both of sites were pulling a 500 Internal Server Error. That error is the most vague WordPress error. I called up Bluehost, and when I told them about the error, they knew exactly what it was and took care of it. They made sure the permalink structure was working on both websites before hanging up. Their support staff is knowledgeable and personable.
I have been a customer for years with Bluehost for years. As of the last year or so no longer can I just reach tech support easily with a simple call. Now frequently my sites are down because of their server. Getting tech support is like torture. You have to wait forever to talk to someone. Seems like they're outsourcing as well, though I'm not sure. It's just really really really bad. They have totally changed everything since they got too big for their britches, as the saying goes, and started all that advertising. Anyway, there's no excuse for their server to be down so much. I'm so disappointed.
I used BlueHost because my website developer recommended them, but I'm sorry I listened. I understand that they might have been a good company at one time, but they are far from that now. Pricing is decent, but I guess you get what you pay for. The customer service, if you can call it that, is horrible. When trying to get ahold of tech support either by phone or by web, the wait time has never been less than 20min for me, and two times yesterday it was over 30 min. When finally connected all they could tell me is "they're working on the servers, and that's all I can tell you, I'm kept in the dark too." So I waited over 30 min for that explanation to my website being down twice, and when trying to get ahold of manager I had to wait another 30 min. My website has been down for about 48hrs, only on sporadically during this time. Honestly I don't monitor my website uptime as often as I should, so I can only imagine how much it's been down.
As most of you I assume, I spend thousands of dollars in advertising trying to drive people to my website to capture clients. If the website is down when someone finally goes to the site, they're never going to come back, and that's costing me money! Each person that comes to my site is potentially "on avg." about $7,500. So having my website operational is critical. I recommend that you do more research and find a more reliable company.
I've been using Bluehost for several years. As background, I'm an experienced IT professional with more than 20 years in the business, and I'm using a premium VPS service from these folks.
I've had very bad problems with the availability of their servers, which they tend to blame on Worpdress or other issues. When I can get into the root console, the problem is normally some script running on their side, or some misconfiguration on their side, rather than anything on the wordpress side of things. I also have the consistent experience of opening cases and having them tell me, "this is your server, we don't maintain this stuff," while at the same time being denied access to the directories/etc. I would need to fix the problems. For instance, some of my email accounts are dkim signed, others are not. I opened a case to have them all dkim signed, to which they first responded, "what is dkim and why do you care," and then, "we don't handle this, it's your problem because you're on a VPS." The reality is, however, I don't have access to the mail server to change anything about it -- it's completely on their side of the wall. Another instance, I consistently receive errors in upgrade scripts for various python modules, the cpanel, etc. -- I receive emails notifying me that things can't be upgraded because specific directories or files can't be found, etc. I can't access the directory the script is in, nor the missing directories, yet when I open a case, I receive a reply that Bluehost doesn't manage VPS servers almost instantly. If I can't manage it, and they won't manage it, then I guess it's just an unmanaged service.
For the price I'm paying -- about $600 a year -- this seems more than a little insane.
Further, their support personnel hang up on you if they're done -- the line just goes dead, or the chat ends, even if you're in the middle of saying or typing something -- and they feel free to insult their customers. "Maybe you're just not smart enough to handle this sort of hosting solution," to quote one of their customer support folks directly.
This is a horrible hosting company that charges you way more than their services are worth. Avoid.
Bluehost is so incredibly terrible that I've given up on my website until I can change hosting providers. I've had Bluehost for about 8 months, and for the first 7 months I found them to be acceptable, despite their difficult-to-negotiate website that pushes the sale of additional products so hard that it feels like you're walking down the Vegas Strip or through South Beach. But in the last two weeks I've had nothing but frustration with them. Initially the problem that my site would occasionally be down, and at other times would be frustratingly slow. Over the course of this past weekend, it got FAR worse - my site was down more than it was up; oftentimes I couldn't edit the site and anybody who tried to visit the site would get a "site not found" error message. A complaint ticket went unanswered for 2 days. Today I received an e-mail saying that the problem was solved, yet today it was worse than ever - again and again my editor would give me a "cannot connect to server" error message. Until I find a better provider, I'm only doing basic editing and sure as hell am not marketing my site - the last thing I want to have happen is for somebody to try to visit my site and have it yield an error message or take minutes to load. Bluehost is horrific - try them out at your peril.
I do not recommend BlueHost at all.
We have been a customer of BlueHost since 2012 and only in the past few months we have had issues with them. The first issue took 15 separate calls in Sep and Oct 2015, countless repeated information for our website to be reactivated. The lack of urgency from BH was appalling nor did they exhibit any empathy whatsoever. During one call I was transferred to 5 different people and had to relay the same information over and over again and even then the website was not reactivated after this call. All we needed at this time was how to submit a chargeback to BH. Eventhough the website was up and running our company emails were not and still not.
The second issue we had was getting a new email address associated with our BH account. This was definitely not an easy task as they require government issued ID, bank statement from when you made the original purchase with BH, photo of the credit card used.
The third problem was that BH's credit card company charged us twice for this year. When I asked the helpdesk via live chat if they could ask the credit card company to refund it, the agent suggested to speak to their credit card company and said that they have "reported the repayment and that this dispute was resolved." When I asked if they could provide their credit card company details so I can speak to them and get this sorted, I was told:" I don't know. I don't work for the credit card company." Astute observation. Subsequently, I requested the agent to ask his team members for the information he replied: "It is not our requirement to provide contact info to a customer's credit card company." If you suggest I speak to your credit card company should you not provide their contact details to me? He did give one very helpful tip which was that the team who usually correspond with the credit card company are not in today and they are back in the office on Monday.
Do yourself a favour and look for another hosting company if you are considering BlueHost.
Absolute worst uptime. I have been a customer with bluehost for almost 5 years, with three different hosting packages. Recently, within a year (2014-2015), after they started marketing alot and adding in lots of packages, their server uptime is horrible. I don't know whether they do it on purpose or not, whenever I ask, they say their admins are working on it and the site returns within an hour or two. Then, after a lot of these incidents, I ask them to change my hosted machine to something else since there has been lots of issues, they're like I need to upgrade the package to Pro package which is tripe the price I pay for a basic static page site. I don't think I need to change my plan to get what I was promised for, if you can't fix it then you shouldn't even sell that package in the first place.
I have a private site for miscellaneous stuff - posting private videos, photos, etc., and I have a few sub-domains where I host small sites for friends. I don't need to visit and update any of this very often. Today I tried to add a couple of things and found that my site has been totally shut down. I got a message on screen that said the reason was that some files contained viruses or malware. So I called BlueHost and was told that my site "has been hacked" and that's why it's been disabled.
The guy on the phone said that BlueHost could scan and clean all my files or I could get an outside service to do it. I said that sounds like someone is going to charge ME for, and he said yes, BlueHost's charge to me would be $160-something, I think, and an outside vendor would charge me "a few hundred." I said no thanks and hung up.
So I checked my files and see that there are dozens of unknown files - it looks like someone in China is parking all of their pages on my site (file names like Ray-Ban, Adidas, etc., so a counterfeit store, I guess).
I would think that if BlueHost was about to disable my site for a "virus or malware" - or for any reason - they might let me know. Is that unreasonable? Fortunately, this site isn't anything critical to my business or anything, because I'm not going to send another nickel to BlueHost. Sheesh
I'm so incredibly disappointed in your customer service. I've wasted THREE hours of my day and your company was still NOT able to assist me!!! You've taken money from my family, yet you can't give me any information. I've sent you TWICE my info to verify my identity, you validated you received and then tell me I have to wait ANOTHER FOUR hours for you to EMAIL me. It's unacceptable. Your "small business tip" on Facebook 2 days ago is to "welcome feedback from your customers. Listen and adapt", yet you have all comments and ratings disabled on Facebook AND Google+. Aren't you talking out of both ends of your mouth? Just when I was about to have you host 2 more domains for me. I'm so disappointed in you, Bluehost!!!
Bluehost is simply the best host available in the market today, with the speed and the customer support and easy one-click wordpress installation, bluehost helps to easily start and run blogs, websites and landing page..
Also, the refund service is also amazing.
Their Hosting Plans are have an amazing Pricing, they help startups start their blogs with such low pricing at such an amazing value for price and speed.
Bluehost also provides a free domain with every new order and also a free website builder which requires absolutely no coding knowledge for building a website.
Bluehost also provides, automatic backup service, so one doen't need to worry about their site being vanished.
Support: Reps are hit and miss, most have an "attitude" when I contact them. They will tell you something definitively, even though they have no clue what they're talking about. For example, when I contacted BH to alert them that there is suspicious activity on my account and they tell me that there isn't, I have to wonder (a) how stupid do they think I am and (b) how many people who know nothing of malicious files are fooled by a quick talking rep..? I've had two reps close our 'chat' session without assisting me, simply because I told the rep that I was losing confidence in his abilities!
Features: What makes BH features any better than any other webhost that offers CPanel? Nothing...
Uptime: Every time (about six times) I get files reinfected after BH runs their Site Doctor, my site goes down for several days. On a more recent occasion, I had close to 10 days of downtime... Let me say that again... 10 DAYS OF DOWNTIME! This could be expected from some discount hosting company, but not for the type of money I pay.
Value: There is absolutely no value in a webhost that allows your files to be infected, charges you to fix it, allows your files to be reinfected, charges you to fix it, and DOES NOT fix the problem. They simply stand there with their hand out, charge you for a service, and don't deliver on removing malicious files from your account. They simply point the finger at you... As if I purposefully infected my own account! Terrible customer service.
I'm tempted to copy and paste my 'chat logs' and maybe some email responses that they've sent me. It would likely serve as the #1 deterrent of Bluehost on the web!
My advice, don't choose Bluehost. Go with one of dozens of other companies that charge roughly the same price, but treat their customers like "they are always right!"
When I was looking to choose the best web hosting I started research to find out best hosting industry to host my site and read reviews on different websites to get familiar with it. After a long research I made my final decision to choose Bluehost.com and I registered my account with it. After registering the hosting plan on Bluehost.com I was directed to my client account area where everything was available to help me out. I started using CPanel and installed CMS "WordPress" and it took only seconds to complete. The available tutorials inside the client area helped me a lot and i learnt almost everything regarding the Cpanel and few other things about hosting which i didn't know before. I am in love with Bluehost.com because it has saved my time by sending me an email to notify that the version of new WordPress has been released and there was a just one step to follow and which is to update the WordPress manually or let Bluehost.com update it whenever new version "WordPress release" I allowed Bluehost.com to update it automatically so i do not need to disturb myself to update WordPress. The support provided by the team of Bluehost.com is excellent because my queries were answered very quickly. Features are also great and I have never faced any downtime issue. I would recommend it to everyone whoever is looking for best hosting company.
Bluehost is the web hosting company that is after your money. I am not a developer or any admin. I own small business and I had 3-4 static websites. I initially had these websites on Godaddy.com, HostGator.com and Misk.com. All of they worked good but to manage them better I decided to move everything on one new and good hosting... After reading good Bluehost reviews, I chose to go with Bluehost.
Within 1 month all of my websites got Malware. I get call from Sitelock saying we have been notified that your websites are infected by Malware so please contact us ASAP. I called and they asked me to approx $125 for each domain. I said no I will look into it. Next day Bluehost deactivated my account saying it is violating terms and conditions. I called Bluehost and asked about deactivation. The Bluehost showed me the file that lists the file that are infected. I manually went through each file and deleted all extra files that were reported.
Within 1 month I again got call from Sitelock saying ssame thing and the whole cycle repeated...
My websites are 12-15 pages static websites. They were live from last 4-5 years and nothing happened.
Bluehost say we don't know what is wrong with your websites. To fix it please contact our partner SiteLock.
Because I didn’t want to pay sitelock and developer, I decided to move away from Bluehost and started downloading the files from Bluehost. Their FTP is so pathetic that is disconnects after 40-50% downloading.
Also if you are logged into control panel then you can open your webmail in the same browser as it uses the same link…
To all of the subscribers, please test Bluehost thoroughly before moving all the websites to Bluehost. They are money suckers and don’t have anything good…
I've always run dedicated servers, so I haven't been on a shared hosting plan in awhile. My developer urged me to move over to Blue Host shared hosting. From day one, nothing but problems. My website was down more than it was up. The site speed changes from 8 second loads all the way to 46 seconds all day long. I swear every technician has a canned excuse ready to go. They told me to expect downtime on a shared host. They told me to move to cloud hosting and I'll always have a redundant site in case one server goes down. Total lies! My website is down just as much if not as often and the second cloud host NEVER takes over. I've inquired multiple times why the cloud host never picks up when my primary host goes down.. canned excuse: It's propagating.
Avoid this host like the plague. I for one, am happily jumping ship. Horrible customer service, long wait times on the phone and chat.
BlueHost sucks! Here's why.
September 27th, 2015 I register a domain with Bluehost,
September 28 and 29th, I start working on my new site using one of the default Wordpress templates that are already installed. Sept 30th, 2015 I purchase, upload and activate a premium Wordpress theme onto my Bluehost server. Start working with the new theme.
October 1st, early a.m. I get on Bluehost wanting to work on my site and I get a message that my domain has been deactivated. I call the number provided, get someone on the phone, but she can't help because I'm in Germany and the department I need is not open at present. I'm already not impressed since I don't know why my domain would be deactivated.
October 1st, late in the day Germany time I get the department that is going to help me. A nice young woman tells me that for security reason they need to have me verify the account. She says she'll send me an email to reactivate my domain. She says it should be reactivated within an hour of me verifying my account. Then I get this email:
"Thank you for attempting to reactivate and verify your account. To complete the verification process you will need to send in an image of the Front and the Back of the credit card charged for the hosting account. Please Block out/cover the First 12 numbers on the front and the CVV2 code on the back. The name, expiration date and last four numbers need to be visible. Also, the credit card holder's ID (up-to-date/non-expired drivers license or passport). You can block out sensitive information on the ID, we Need to see the Name and the Expiration date.
You can send this information to [email protected]
Get Real! Like I'm going to bother doing all of that to verify my account. Forget it! I have accounts with NameCheap, HostGator and GoDaddy and never been asked to jump through so many hoops to verify and account. Total B.S.
So, I call Bluehost back, cancel my account, and will transfer the domain name over to GoDaddy after 60 days.
This was my first experience with Bluehost. I followed a recommendation of a blogger. It's also my last experience with Bluehost. When any company makes registering and verifying so complicated, especially in this day and age, they do not get my business.
I'm hosting my game for Facebook canvas (Fantastic - Ivy & Evy) at bluehost. I was advised by sales to get the Cloud Pro package in combination with the Cloudflare Platinum package. Everything that I've asked for was possible (stability and a wildcard SSL cert.). It sounded great! However after I became a customer nothing was possible and support is near to zero. I couldn't get the products (SSL cert, Railgun) as was advertised, when I pointed out the section on the website that said the package included an SSL cert and backed my claim with the chat sessions that I'd saved on my machine, they said I needed to contact the sales person I've had the chat session with. You guess, the guy was never available and I still didn't get what was promised.
Also, the uptime is terrible. Server is down for hours and when I ask about it the answer is maintenance. Without notification and for many hours.
Bluehost has some good technicians though. My problem with Railgun was fixed very fast, the problem is that the people on the helpdesk frontline don't know anything just sell no for an answer without consulting a technician.
I am a developer with several clients on bluehost. For shared hosting, and small websites, they are ok. However, we migrated one of our clients to VPS to handle more traffic, get better response time, etc. What a nightmare. Not a trouble free (as we were assured) migration by any definition. NO HELP from VPS if you need it .. you are just told it is your problem. My problem, for sure, was an angry client whose store did not work and who lost approximately $7000 in revenue for the 2 days that it took to get his store back up. Now i'm stuck with having to clear error logs daily to keep the alotted space free (or have the website crash) Blue Host VPS support simply does not care. We are looking for a new host ... sooner rather than later.
I am the user of bluehost since last 1.5 years. I have been referred to their service by one of my friend telling me that their customer support and their uptime is great. At first, when I signed up, I saw the uptime is really good and the service they are providing is worth the money that you pay. I started enhancing the website and tried to expand my website traffic through reddit and other traffic mediums. As soon as my traffic started increasing, I have noticed that uptime is decreasing slightly. I have contacted their customer support and I have to admit that their customer support is really fast from the day one until now. They told me that increasing traffic is causing trouble on the bandwidth usage. The CPU usage of the shared hosting is also out of my understanding as it increases without any special plugin running on my wordpress installation. I tried to ask their customer support many times about it but everytime I haven't been satisfied. Their customer support is fast to respond but lack professionalism in satisfying what client needs or what problem client has. All in all, I would not greatly recommend bluehost but if your traffic is low, you can think of using them
BlueHost seem pretty good.
I have a WordPress website hosted with them and I haven’t had any issues.
I especially like the 1-click installation with MOJO Marketplace.
I would highly recommend them if you just want to host a basic WordPress website.
I like the control panel of bluehost, which is extremely good but the cost of bluehost is slightly more as compared to hostgator. The control panel of bluehost of is very easy to understand and access. Apart of control panel the support is extremely brilliant. All i want to say if you are thinking and first timer then must try bluehost hosting.
I have been using BlueHost for 2 years now. While it is true, I was lured in by an attractive low-rate offer, when the price rises, it doesn't go above what other hosts offer, so it's still a discount.
The first thing that stands out regarding BlueHost is that I receive by far the best customer support, at least by chat, that I can think of in any form of business. They are always available within 20 minutes, which is fine because the chat box pings when they are ready, so I'm never just waiting on hold, I am free to do something else while waiting. When they respond, they are knowledgeable and helpful and I always get my questions answered, whether it is a developer-type technical question or simply about billing.
The second best thing is the interface. It is clean and the blue branding is beautiful. It is easy to use and offers me tons of control. The only negative, why I dropped stars for features, is that on a shared system, there is no way to run a Java application on my server. Otherwise, between using cPanel, Sequel, and Cyberduck, it is a breeze connecting to the server and moving files around. Some things are even too easy in that I feel it should be harder to do certain tasks, not that it is in any way a problem.
I've never had any problems with uptime nor any issues with the technology, besides the inability to add Java apps. Overall, even though I got involved with them based on the low introductory rate and WordPress integration was touted on their site, I was a little skeptical that they didn't have the same recognizability as GoDaddy, but I can honestly say, I am pleasantly surprised.
I was with Bluehost shared hosting for years until they started outbound filtering of email which causes the mail forwarding set in cpanel to break. The effect of the change was that you would get some mail forwarded, but other mail would drop and you would never know. I had to move my hosting to another company since not receiving some emails is not something I could tolerate.
You get what you pay...Heard that saying? Well that's what applies here. I signed up for the VPS. Shifted my main site and then saw that WooCommerce couldn't work anymore.
I asked them that everything was fine when i was on A Small Orange why its no more working fine. To this they had an amazing answer. Ask your web developer. Well sorry we are the web developers. We know what we are doing.
We said there is some security loophole. Please check. They won't listen. Instead they lectured us about how stable and how BIG a hosting they are. Useless. Just run away from these bunch of unprofessionals.
A Small Orange is good hosting with few downtimes but at least they answer properly and listen to customers. These guys are useless. Whats the use of all features if you get such kind of useless support.
AVOID THEM if you are a web developer!!!
I have been using blue host for about 3 years and am less then pleased. It seems like about down almost 25% of the time. I always have trouble logging into my dashboard and email. I would NOT recommend BlueHost to anyone and in fact am in the process of changing to a more reliable hosting server.
BlueHost is a really great hosting company from my experience with them and it is the host that I recommend to my customers. It takes only 5 mins to setup then you are good to go, it is really easy to transfer or point domains to bluehost as well so a lot of time is saved and if you get stuck you can really easily contact them either by phone or live chat. The plans they offer have really competitive prices and come fully loaded with a whole host of features and one-click-installs. Ovverall BlueHost really is the greatest due to its high end US based support, pricing and features!
I have been a BlueHost client for more than 3 years. Service is ok but as usual sometime servers fail and maintenance just say you have to wait until it gets back to work.
The point is that they have been charging me for a service that DOES NOT WORK: BACKUP PRO.
I found this painfull dicovery this week while trying to restore my databases and after several failures the assistance service just "confessed" that it does not work and it has been dismissed while the billing has not!
It's not about the money, it's about something that looks more like a scam because backup is a major issue and now I have to go through a manual procedure that will take so much time than expected that will cost our company a lot!
BlueHost is the best hosting website i have ever used. I am a professional web developer and i create many website daily but the hosting services BlueHost provide no one else have provided. 5 stars to BlueHost
My Experience with blue host was worst... i cant change primary domain their support said as i used a wrong domain while registering. they told me to purchase a new hosting plan to host a new domain... after i purchased a new hosting they my site up time was not good at all ... i contacted them they said it is because your domain is hosted on godaddy so transfer domain and purchase premium DNS Bluehost sucks :(
We signed with Blue Host March 2014. From then until now (07 May 2015) their server was down 4 times. The last time was 06 May 2015 for 26 hours and still goes on! Their service give answers “by copy” which we gues is the same to all “poor clients” og Blue Host. My company is losing lots of money and they don’t care neither offer any kind of compensation. Should you like to have a reliable server, keep away from Blue Host.
As a business man, website is a must have one. After switching alot of hosts, finally joined BlueHost. Everything was easy, in a matter of minutes all of my website is transferred to the new one. I learned what you pay is what you get, but here in BlueHost you get alot more than you imagine. The support is better within just 1 hour, I get reply regarding issues. #Rocks
Bluehost (VPSs) suck. Twice in the past week my development server has gone down and all support did was "create tickets" on which there was no follow up. Of course as a web developer with sensitive deadlines (for lawyers and law firms no less) this was catastrophic. The general sentiment is non-apologetic and you can't even get in touch with any higher ups, ever. When you've got a complaint, they literally direct you to "[email protected]
Ok You totally ROCK because:
1) I am never on hold for very long (usually less than 1 minute)
2) I get a person who speaks clear English!!
3) Reps are INCREDIBLY PATIENT and stay with me on phone until problem is fixed
4) Related issue: They never seem to be in a hurry to "turn calls" or worry about some call quota.
5) All reps I have ever dealt with are very down to earth (never making me feel like the idiot I know that I am) or use technical language/bullshit.
6) They are willing to fix problems that Bluehost didn't create (like when I upgrade my Apple IOS, all my settings get reconfigured and I can never figure out how to get them back to where they should be).
7) I will definitely be a LIFE TIME Bluehost customer (I have NEVER "price shopped" or looked at other providers)
I am using Bluehost for 2+ years, I never faced any issue from their side, only once my server went down but that was my fault as too much traffic came on my targeted event which breached TOS, but Bluehost support was so friendly, they heard me carefully and after clarifications my server get up again. I personally recommend blue host to everyone!
Bought a hosting package from bluehost only to find out the ip they gave me was blacklisted for spam. Contacted support and they told me to contact every email service provider and file to be removed. Could take months costing my company time and money.
I've been BlueHost customer since 2011 and I always recommended my all clients and friends to this wonderful hosting. I have never come across any problem so far except one time when they locked out one of my hosting account. But they were very prompt in informing me and gave me reasons and then supported me till the issue is resolved and got my sites live within next few hours. I love their support.
Since joining last year I've had all my sites go down twice for about a 24 hour period. Currently I'm having issues with Database connection errors on multiple sites that they cannot explain. The errors come and go randomly. It's a decent service, but definitely does not get high ratings from me.
Bluehost has been the most convenient way to host. Iv had three websites put up on bluehost and i love how they operate. Warnings before every maintenance and very fast support. I will continue using bluehost and i recommend it to everyone out there. Cheers!
Great Support, great features expect for performance options like SSD and caching, what kills them is performance is pretty terrible, sometimes ok, often 5-8 second page load times, my pages are 2mb with all images so some delay ok but Bluehost must be one of the worst performing hosters out there based on my research, moved to Siteground just now, sadly had paid $4 a month for 2 years more but with no upgrade options under $20 a month, I am glad to let go of my investment in bluehost and part ways forever!
used their services for over 5 years, but yesterday without warning, they turned my sites! Just shut down and given 14 days to copy the files. The fact that three of the company, with links from Adwords and other advertising for which I pay eahc day stopped working, they do not care
I just had my first experience with Blue Host tech support (with Jason) and all I can say is that I am blown away by the quality of the service I received. First, since I had purchased Blue Host services back in November, I needed to update my password and he talked me through that. Then I discovered that I needed to change the nameservers at Go Daddy where I had registered my URL to the Blue Host nameserver info. Together we tried to find out how to do that in my Go Daddy account. Although the Go Daddy system was confusing on that, he gave me their phone number and told me what info I would have to fill in to make the change. Throughout our time together, Jason was very thorough, patient and helpful. If you read the review I just did on Go Daddy, you will see that the guy from that tech support was rude and condescending. I AM SO GLAD I PICKED BLUE HOST instead of Go Daddy for my web hosting. Thank you Jason from Blue Host - I look forward to future positive tech support from the company you so ably represent.
I signed up with BlueHost because I needed a VPS for my existing site. I'm still learning and have never migrated a site before. I called prior to signing up and spoke to sales before hand and they told me that it would be no problem and that it would take me about five minutes to move my site to them.
After I signed up for a year's worth of hosting, I called back and spoke to technical support. I was told that they would not do it for me (which was fine), nor would they walk me through it (which was not what I expected). The rep said that it was a piece of cake and sent me instructions for a manual migration and away I went.
Unfortunately, these instructions were missing some pretty important steps that a newer person would have no way of knowing and were nearly impossible to follow. I know my ftp from my php, but I'm still a bit of a newbie and it was way over my head. Over the course of the day, I called customer service two times and got on their chat four times. Twice I waited for over 15 minutes for a rep before giving up. Their chat service was incredibly slow. Each rep is helping multiple people and would go five minutes between responses to me. This would turn a simple two easy question call into twenty minutes by the time I got someone and they got around to answering me. More than one person left me to figure it out on my own. It was an incredibly frustrating day and by the end, I just pointed everything back to my prior host and cancelled my service with BlueHost.
It was really obvious that Blue Host doesn't give two cents to keeping paying customers. If you really know your stuff and you don't need help from customer service, then BlueHost might be a great choice for you. However, if you're a bit newer and want to be able to rely on helpful answers from a helpful staff, don't waste your time.
I was looking for a host and my friend told be about bluehost first i thought it was an ord. hosting company but when i tried it i liked it.Whenever i m having any issue related to hosting BlueHost Staff is there to help me.There uptime is really good i never saw my website down after choosing them.Their features are great aswell.I simply loved that hosting! You guys should try it too!
I went with Bluehost because their online reputation seems stellar. But that was far from the reality. When I would call in I got a HUGE variance of knowledge... some of their team were exceptional, but many others were clueless. It once took me 7 calls (average of 40 mins each) to finally find one guy that knew what he was talking about to implement a 5 minute fix. They won't support WHM questions or sub cPanel questions. I kept hearing "we don't support that" over and over again. I suggest you avoid them.
Bluehost - I have paid them for 3 years. After 40 days of my account, they deactivated it and said few of files have Malware attack. Then i cleaned up everything, support team has checked and they have reactivated account. After a week or two, my account was again deactivated.. Reason - all people who had Malware attack earlier.. they have to pay $3.99 per month extra to bluehost and get a dedicated IP compulsory. Totally Wastage of Time.
I was with Bluehost more then 4 years. Last year they raised prices. Several weeks ago they deactivated my account.
I asked "why" in ticket system and they replied "site was victimized by comment spamming" (ZBM-56681-700)
It was rubbish, cause all comments was premoderated. I wrote them, but they even do not reply to this ticket more than 10 days. With live chat eventually support replied, that my mysql tables too big and I need VPS or server.
Its funny cause some of that databases don't change in last 3 years.
So it was good hosting, but now it sucks.
After being a customer of Bluehost for more than 5 years they actually told me today I would be better to go to a new company. They said "They are degrading their reseller program" The site performance has been really bad over the last few months. My complaints have fallen on deaf ears. The best solution they told me was to rent one of their VPS's. Yesterday when I paged them about the simplescripts (MOJO) installer no longer working they told me they would inform me when and "if" it was to be fixed. This is when they told me they are degrading their reseller program. Actually recomended I change to a new company because they know their service is so poor! To me to leave because they have a poor service! This from one of their techs!
DO NOT USE BLUEHOST THEY ARE NOT A HONORABLE COMPANY
Pretty terrible webhost. They lure you in with promo offers, but they WILL raise prices over time. I was a customer for 5 years and finally took the plunge and left. I am so much happier without them. About 50% of the time you want to log in to cpanel, you'll be greeted by errors. The sites themselves are up, but the cpanel access is spotty at best. They have lots of flashy features no one really needs and charge more than the competition. Don't believe the hype of "unlimited" web hosting. You don't need it. Find a smaller, cheaper host that actually cares about you as a customer.
I was a 4 year old GoDaddy client and decided to give BlueHost a try after experiencing frustration with GoDaddy. In the first week, a maintenance put our new account (and all of our tests sites) down. We only had a few WIP there as we were just testing. We finally decided to transfer some sites and when it was time to take one of our largest client online, we had trouble with the domain. After multiple calls, an unanswered ticket and trying for 9 days (often with tech support on the phone), a technician finally resolved the issue by telling me that the ISPs in Quebec were probably not compatible with BlueHost.
If you ever need to put up a business website, don't use Bluehost. Regardless of what "guru" directs you there thru an affiliate link (*hint* They're getting paid to promote Bluehost... the service isn't actually good).
Crappy customer service when it comes to billing/cancellations. They give you the run around. I was told that I couldn't be transferred to speak with a different rep or supervisor.. that I just need to "hang up and call again." And the hosting is sub-par. Your website is guaranteed to be down at least 5-6 times throughout the year (that's an issue when your income depends heavily on lead generation).
In exchange for the $30 they claim they can't refund me for sites I haven't used in almost six months, I think they should lose out on more than that in potential clientele. Save yourself the headache.
We have used bluehost for three years. Service interruptions have been common. Typical hold time for tech support is 15 minutes. once waited 45 mintues and gave up. Hold time for sales number is three seconds. Currently on hold trying to resolve yet another service interruption. They are costing us serious $.
Powerful China host, the host is very fast, China webmaster praise is very high, and won many medals, really good conscience host international export. Speed quickly, the host of the price is very cheap, good value for money, it is recommended
Blue host in China is very popular, the main reason is the blue host access speed is very quick, and blue host customer service is in place, each ticket will get a reply within 24 hours. Blue host is very stable. Few failure. I think blue host is a trusted host service provider
My email kept on disapearing and it was really anooying and they didnt have a good idea of what to do or when it would be fixed.
I'm a developer by trade and have had hosting accounts with various providers for almost 20 years.
I'll start with Customer Service which I believe to be an important factor with a hosting account. This is Bluehosts' weakest point. There are a number of issues that contribute to this weakness. Not all their tech support technicians are knowledgeable or qualified, you will likely have to make 2+ contacts before having your issue(s) resolved. You will be given wrong, different, and incorrect information until you reach someone that is knowledgeable. Wait times are extremely long and the chat wait time calculator is essentially meaningless. Once you do get a tech they will likely be working with a number of other customers, which likely contributes to faulty information because you are dealing with a distracted tech. To add insult to injury, a large focus of their support will be an attempt to up-sell you to some other service that will supposedly resolve your issue. In my opinion Bluehost customer service is utterly worthless.
With respect to features, you get a reasonable amount of features for the money, but in this regard they are not really offering anything most everyone doesn't also offer. You will have to pay extra for useful features, particularly those dealing with SPAM.
The price is fair, the $3.95 listed is not accurate. Monthly price is between $6.99 - $7.99 a month for standard hosting, which is on par with their competition. Again, drawback is you'll pay extra for additional features, so plan on paying about $10+ a month. You get one free domain registration with your account which is a fairly standard feature. I would not recommend using Bluehost for Domain Name Registration as their pricing is high and there are plenty of other companies that provide this service for much less.
With respect to uptime, I haven't noticed any issues here and this seems to be something their pretty good at.
Their strongest feature is their CPanel, which is very user friendly and pretty easy to navigate. For those that are not technically savvy this is a big plus. Back when Bluehost used to have good customer service I would recommend them to my customers regularly for this very reason.
In sum, their pricing is fair but given their horrible and almost useless customer service you will be better served somewhere else. I have hosting accounts with other providers which granted also have their issues but overall provide much better customer service and a bigger bang for the buck. Save yourself some frustration and stay away from these guys would be my advice.
I had bad experiences in the past with other hosting providers, so I was worried when I had to search another hosting provider for my website. I opted for Bluehost and I have to admit that after nearly 6 months, I’m satisfied for their service. Their shared plans have a good price/quality ratio and their support is always helpful, even if sometimes they are not so expert as one would hope. Their cpanel is very easy to use for a person that is new to hosting and it is really an hosting provider you should chose for your website. Don’t go for cheaper hosting providers, you will end up with more troubles. When you buy a shared hosting plan you also get a free domain! So as you can see my overall experience with Bluehost is positive: of course they have still a lot of things that can be improved, but for the price paid their hosting services are great!
After being a 5 year customer Bluehost deleted all 8 of my live sites, 3 in development because of a late payment. I then requested a full refund and all 3 operators agreed to a full refund. This is not what happened. After several outages this year and no compensation to any of my clients I have ended a 3 year run with them.
Incredibly disappointed in not only the uptime, but the customer service.
I was told that when I upgraded to VPS hosting the down time would be minimal if at all.
Once I paid for it I was told the down time could be 4-24 hours.
Currently have been on hold for 40 minutes with no real answers... Hoping to get some soon.
We have used Bluehost for approximately one year and found them to be deplorable. We built 8 Word Press web sites set up for e-commerce on a VPS with 6gb RAM, 6 CPUs and a 60 GB HD. Our websites are integrated with 163 twitter accounts, eBay and Amazon. On Cyber Monday, Dec 1st, 2014, Bluehost crashed and literally rendered all our websites useless and a whole years worth of work for the Holiday shopping season was lost. Today is Dec 6th, 2014 and BlueHost is still down. They have offered no explanation except to say they are working on it. Our losses so far this holiday season are in the tens of thousands. I would only recommend BlueHost to my competition. We can't even get at our data thru ftp to transfer to another host provider. We have 263 emails addresses that are completely useless. Our staff cannot communicate to any of our established routines due to the Bluehost inability to provide a stable environment.
BTW, iPage is a sister company to Bluehost sharing the same hardware. BEWARE !
It has been nearly 2 Months after shifting My Web hosting from Znetlive to Blue host and I have seen the result in my performance of my website. They Server are extremely Well Maintained and So Fast that my WordPress Website take seconds too load than my old host. I am on they Shared Hosting Plan and I faced a little-bit issue with they cpanel to understand as they have completely change the look of Cpanel. The Support was bit disappointed as it takes time to Get Answers from them on phone and chat both. Well As per Performance I would Recommend Bluehost to any person who want to setup an basic hosting. And Yes Bluehost Rock.
I am delighted with Bluehost. I am a small business owner, author, and co-founder of a non-profit. After a bad experience hiring a programmer who used Joomla I transferred my site to Bluehost. Prior to hiring the programmer I had experiences with another provider and with GoDaddy (via Google).
I was extremely unhappy with GoDaddy. At the time I could not figure out how to move my site to HostMonster despite many hours attempting to do so. I eventually abandoned the URL because of my inability to get it to work on GoDaddy as I wanted it to and inability to move it. With HostMonster I was not receiving the help/guidance I needed.
With Bluehost my calls are answered and I have been patiently provided with the assistance needed to learn how to manage my sites and get them to do what I want. I have called many times and received great help from people who speak a language it is easy for me to understand-- English.
I feel confident in my ability to get help when needed at Bluehost based on the help I have received so far. I've probably had 10 calls to them, some lasting more than an hour.
I think this is the better choice than others because they win confidence of their customers. Some days ago me and my brother decided to take hosting services of BlueHost for our blogs. Today i think that was a superb decision i have ever made. BlueHost's dealing with us is unique. they look after of every website which they host. their trained staff, 24/7 services, money back gurantee and one click install is really great. i want to salute this hosting company. I have not enough knowledge of website building but my favorite BlueHost makes it simple and interesting for me. There prices are low from market with 100 percent satisfaction. they are not new in market, they have 2 million customers world wide. BlueHost is a back-bone for my blog. I think it is fantastic for all type of websites but it is superb for my blog. last but not least it is a complete hosting solution for online world.
They deactivate my account because the address in Dubai didn't look like real to them. they email me and said we diactivate your account because we couldn't contact you, but no one has contact me ever. anyway after 30min waiting in chat session they asked me one question to verify the account which is absurd.
They advertise CPanel hosting. But after you create you account you find out that they build this into their system and make you pay extra for functions that are actually part of CPanel. They should advertise that as 'Partial CPanel'.
Bluehost is one of the best host provider ever seen. I believe its really very cheap and their support is really awesome. I think you all can choose this wonderful Bluehost services. And I believe Bluehost always rocks for me. Bluehost provides the best support and their sevices are awesome. They will help you at anytime when you will need them. So, If you plan something very good, cool and awesome then you can refer to bluehost.com
Blue Host is awesome! I have been using them for 2 years and they always assisted with my concerns and were very helpful. I would recommend them to anyone looking to host a website especially, a Wordpress site.
my business knew no bounds since the day i got introduce to BlueHost, with 100% service uptime Bluehost stands out from the rest with great support and affordable services.
I tried BlueHost as a result of other reviews on the Internet. I made a few pre-sales chat inquiries which were responded to within a minute. Excellent I thought.
I decided to dip my toes in the water and signed up for the mid level hosting package. Unfortunately, it was downhill from then on. I'm familiar with cPanel and thought I'd be able to jump right in, setting up WordPress with a new template etc. but I wasn't getting the responses I had expected. To cut a long story short and after a couple of attempted Support chats and tickets, it turned out that the server supposed to be hosting my new site was down. Not a good first impression!
What bothered me was not just that the servers were down and stayed down for 24 plus hours (down even at the time of writing this review!) but also the service level of the tech support. Not only is the chat wait far longer than pre-sales but the staff are obviously so overwhelmed that you can get bumped off the chat session for no reason, simply to bolster their 'completed' sessions I suppose. One ticket response I had said "The server is down. We have no ETA". Hmmm. I was a new customer, why not allocate another server?
I tried a number of different avenues to resolve the issues but there was a stonewall in each case. The feeling quickly grew that I couldn't trust BlueHost with my customers and decided to cancel the plan and the extras I had ordered through them. That was the easiest part!
If BlueHost could deliver on what they promise they would offer great value. However, from my experience, they obviously cannot.
Bluehost is one of the worst web hosting services out there. I won't say which web host I switched to so that this review is honest. Bluehost used to be fine, about five years ago, but over the past couple of years it has really gone down hill. First, there have been a couple times I called in for support and they just couldn't help me. I described my problem, and after a few clarifying questions and getting through a few scripted answers from them, there was simply silence and "sorry, we can't help you." I ended up figuring out the problem on my own (Java security update). Mostly, the support had been great.
By far, the biggest problem is server down time. Sometimes, my website would take over 30 seconds to load if at all. My site would never load in under 15 seconds. Accessing the Bluehost site was slow as molasses. Same situation, I click something and would have to wait a long time for it to load. For example, If I wanted to access Domain Manager or my emails, the wheel would continue spinning, sometimes indefinitely until the connection timed out. Very frustrating.
I've read that Bluehost has a policy of over selling their servers. I believe it. My new host is LIGHTNING FAST, the way it should be. My site loads so quickly now I almost cry tears of joy. I didn't know it could be so good. I've told all my business friends who use Bluehost and have the same slow load times to switch over to somewhere else. Wordpress DEFINITELY should not be promoting Bluehost.
I'm not sure if my experience with Bluehost is unique, it seems like a lot of people like it. But for me, it's been an absolute nightmare.
I have used many webhostings websites, BlueHost is my favourite website, it has great uptime, support and features better than anyone.
Due to the bad support my WP site never went live- I cancelled my service and they refunded the prorated charges minus 11.99 - the free domain they talk about is a catch : if you cancel your service prior to the end of the year, you will be charged for 11.99//// sure the domain is yours till end of contract but that is nothing close to the meaning of free domain. If I knew- I could have used my own existed domain name rather than using a new one. Interesting part is that before I purchase the service I did ask about all the fees that may be involved in canceling and everyone assured me that I lose the cost of hosting on the months I used it- and that's all. When I complaint about the 11.99, they said it is written in the terms and condition I agreed on. That is correct::: there is nothing I can do about it. So be careful : don't trust BlueHost support when they tell you something. read all of those 2000 pages of terms and conditions.
As for support: every time I was getting live help, it took them a while to figure out what the problem is...but once they were ready to do something.. I was receiving this: "sorry, I have to take the mandatory break now- next person will continue taking care of your problem....the next person had no idea about the issue and I had to start all over explaining....result was many hours explaining and no result. Like a dead loop.
Again: blue host sucks. I lost money- time- and really frustrated with their process. I am sure many many places are doing a much better job than bluehost.
I have used blue host for my web sites for 8+ years and always found their technical support and up time excellent. It has slipped in the last year or so. They have the most restrictive password procedure that I have ever experienced. Its 50 times for restrictive than my bank. Their automatic response to reset your password often does not work at all. It has become such a hastle to deal with them that I am moving my web sites to a new host as soon as I complete my research so I don't go from bad to worse. I would not recommend Blue Host to anyone.
Bluehost offers just about everything one could ask for. Their customer service, however, is not sufficient for me to remain a happy customer. When online chat times are measured in hours, that is not OK.
I am really sick of the uptime of my website. So i decided to use BlueHost, recommended by my friend. Switched to BlueHost, using it for 3 years without any problems. My website runs smoothly without any hassle.
I've been a basic client for 2 years and service has been good value.
Then when my web site started to get loads of connections I had to switch
to a VPS hosting, that costs 20 times more 90USD per month.
What a bad switch!
In the last 4 months I've had 2 refunds due to my server's uptime
that's been outrageous! The server's been down for more than 48 hrs!
OK, they give a refund, but with a 48hrs downtime with on line selling
services server, I've lost loads of sales.
So while looking at the terms and agreement, I've found out that
there is no uptime guarantee in terms of %, just goodwill!
This is the aswer I got from bluehost:
We strive to keep it as high as we can on a server level, but offer no guarantee on it.
If their striving is enough for you, go for it.
At the same time, if you're late 4 days for the monthly payment, they
just switch the server off!
That is the only guarantee you can have!
The very first time I wanted to host my client's web content, I was very green in the web hosting business. Of course I had always hosted via third parties. It was my first time now. I was spoilt for choice. I looked at a very long list of probable hosting providers, their prices, their offerings, the rebates, the discounts, the uptime guarantee and of course, availability (Support). Being in Africa (Kenya) made it even more difficult as we mostly use preloaded debit cards. The fact that I chose BlueHost tells it all. My pre loaded debit card is accepted for payments at my preferred hosting provider. I have never been let down by BlueHost. I would endorse any company or individual that wants to host with them.
The host is so freaking awesome, their support answer within 1 hour, They give away Free Domian name and gurantee 99,9 % uptime.
They allows you to host anything like MyBB Forums Worpress and a lot of others.
I Have hosted my site there over 2 years now soon 3, and never had a issue with them.
I highly recommend them to all webmasters out there
And the offer you
Free .com .org .net and more domians
Unlimited Domians name
on all their plans starting on 4.95/month very cheap!!!
I've been on BlueHost for about nine months running handful of WP sites for clients. The downtime has been unacceptable. Most have been during the night, but I've had up to three hours during the day and today their server went down at 6 AM and they tell me I'll be down until 3 PM. Embarrassing when you have a client waiting to review changes in their site. This is unacceptable.
Hosting Service: 3.5/5 stars
I have 2 shared hosting plans with BlueHost for coming up on a year now. After experiencing what there is to offer on the shared plan, I believe for the price you pay (which is usually between $3.95 -$.5.95/month depending on what price you see it at) is an above average level of service that you get out of their hosting. You get an unlimited amount of bandwidth, databases, space (even though it does have a limit but to hit that you must be doing some heavy file storage, or a boatload of websites.) If you're going to setup a Wordpress site the one click install for it is handy along with the many other quick installs they offer, but it's nothing that any other host doesn't have. The downtime on the servers can be weird at times. One thing that I still ponder to this day is how a hosting companies website goes down as well, and for periods of time that I contest to be unacceptable, and can contribute to a loss to any business running on their servers about 1-2 times per year. I believe the trouble with the downtime that they have is that they share their hosting servers with their sister hosting companies such as HostGator, and a few others that the parent company had brought into their happy hosting family (even if they deny the fact of being associated together, but it's no coincidence that Hostgator is down the same time as BlueHost each time it does go down). Other than that, the hosting for BlueHost is again, above average.
Customer Service: 5/5 stars
One thing that I must say though is that their customer service has always been there to answer questions that I have had at all times of the day, and night. They are very helpful, friendly people who will do everything they can to help you figure out an issue that you may have, even if it doesn't fall under the category of it being their problem. One thing though, make sure that you have an adequate amount of time to wait late nights U.S times, because it seems that they are only staffing a few people if not one person on at those times, so expect anywhere from right away to 25 minute waiting periods. Just don't forget that you have that extra window open, because nothing is more frustrating than forgetting you had it open and the person leaves because you're not responding.
Price: 3/5 stars
The pricing for their product aren't the best deals if you attempt to go past the shared hosting subscription. Buying a domain name from here would be silly for anyone to do considering you can always go to GoDaddy.com and use some coupon code to get one for 0.99 - 2.99 all day long. The rest of the products are priced as they are in many other places. I believe they can do better on pricing so they can compete more.
Perfect hosting company, I am using their hosting services since 2 years and still I never get any headache. Their support team is brilliant. At least I am not going to leave BlueHost at any cost.
First of all Bluehost is slow, very slow, and my sites have minimal traffic. Mandatory php updates messed up my sites, so I had to fix them. Calling bluehost is bad idea as you will be spending long time before the maybe pick up, so I usually just go for live chat. Today I received an email telling me about mall-ware and all my sites are disabled. Disappointment is the word. Will be switching to another hosting company.
I am very happy with bluehost VPS plans.
I am using it for past 6 months. I never face any issues but in last week one of my site was sent wrong email to some one ( Probable my site is affected by malware ) so their supporting team suspended my account.
And i contacted them to resolve the issues then i am deleted the all files of that site.
After i fixed the issue with malware i contacted again but they are not responding for my requests and all of my sites are went offline.
After contacted them so many times i gain my sites.
I recommend their VPS plan to any one who need cheap and best VPS. But for Hosting support they are still not good.
I have had BlueHost for many years but this year 2014 the quality of the service degraded rapidly. My site was loading extremly slow or came out with error on 7/24 (yesterday) and today the same issue. I could hardly login to wordpress or cpanel and they were super slow as well. Cpanel runs from main BlueHost site so I dont understand why it can be slow as well. Just terrible experience. It is not the first time so I transferred all of my domains to SiteGround which was runnin super fast. They are transferring my main domain today but I cannot even reach the BlueHost FTP so they might have a trouble copying files till servers speedup. BlueHost has nice TV and we commercials but that is about it. No more BlueHost!
I've been with BlueHost for about 2 years. First with shared host and later with VPS. Until the beginning of this year everything was well, no downtime, no problems. Then problems started. My sites have been down frequently. About three months ago I had my VPS down for 4 days. They kept saying they were working on the problem, and I had to deal with my customers. Finally the sites were up and they gave me one month credit for the problems.
Now, my VPS is down for 54 hours. I'm tired of calling them. They performed a File System Check which took 48 hours, and now they are performing a re-image of the server which, according to them, could take another 48 hours.
There is also a miscommunication between the customer and their tech support. I authorized the re-image in writing by replying to their email request and 17 hours later they send another message asking for the same authorization. So during those 17 hours, they haven't done anything and I was kept thinking that the job was being done.
I like their WHM panel and the customer's CPanel. Their support doesn't take long to answer, and they all are very cordial. Their price is very good too.
But I think the true is you get what you pay for. I've been researching other solutions and every good provider charges 3 times more than BlueHost. Unfortunately my customers do not pay enough for me to switch and if I do it now, I'll be putting a lot of money from my pocket.
So, for me the solution is to wait and pray have everything up and running again, and get more customers so I can move away from BlueHost in a near future.
Hosting OFFLINE from this morning, this is not 99% uptime! BTW bluehost is cheap, full of services and have a good support.
been with them for a year. I can Justify the 1 star for all because of a horrible experience overall. I should have just quit and cut my losses in the first month. I have never felt the need to do any bad reviews for anyone until now. My websites goes down constantly - and i mean that literally every single day.And one time my most important website somehow got messed up with their wordpress optimisation. I contacted support and they asked me which site i would like restored. Fair enough i told them the folder and to my surprise they didn't just restore that 1 folder but the whole thing. Now i am stuck here re-doing all the changes they messed up and they called it a one time courtesy. Buyers beware, once they have you on board, they don't care about the customer at all. I am now going to try siteground after doing some research. Hopefully I do not have any problems with them.
Their support is a team of professionals, hey always have my websites up and running 24/7, also super quick at responding to our emails. The servers always are up. Bluehost is awesome.
Worst experience ever with Customer Service.
After chating via 'support' repeatedly because e-mail server is down (this happens almost twice a week) i end up being dumped by their operator !
He requested me to give outgoing and ingoing email server which i did. TWICE, i repeat, TWICE he did not read among my lines and reasked me the same information. First time i kindly told him to read above, but the second time I DEMANDED HIM TO PAY ATTENTION... on which he answers saying that I , a client, am not PROFESSIONAL!! Can you believe it? He operator cannot pay attention and read my information and calls me a client, UNPROFESSIONAL.
After that he closes the chat support ! And say goodbye. Unbelievable & Shameful. I have sent the whole transcript to the feedback of Bluehost and have so far not received any information! The e-mail server is still down, and as a business conversing daily with cients !! This reprents a big problem.
I will switch to GERMAN Server. Forget BLUEHOST... To many problems and customer service is unprofessional!!!
I'm with bluehost for a decade now. Thanks to them I could start my own hosting business. The best shared hosting experience i had. I have given several referral business to bluehost and made my money through affiliate, Now after a decade, I started their dedicated hosting, boy this dedicated hosting really sucks. I subscribed for the best of the server, their premium package, and in four months or so, I'm fed up. wanted to pull out buy for some reasons, I'm waiting to finish one year, and that's it. Goodbye to bluehost dedicated. never again.
Every day there is downtime, every second there is downtime, on a average, if i show my report from two monitoring sites you will see the facts, it really really sucks. they dont have a failover for dedicated hosting, i will alert all people reading this to stay away from bluehost dedicated until you read good review about them.
if you are willing to take headaches and pay more you can choose bluehost dedicated. I see it as just another shared hosting, speed, and everything is as equal to shared hosting. I have reports to prove it.
Stay shared hosting with dedicated IP and its good, bluehost is meant to be shared hosting. They cannot be trusted for dedicated and VPS.
I've had my service with Blue Host for 7 months. I am moving my service to another provider because:
1. I've never had to call support at any organization as many times as I have called Blue Host.
2. The average hold time on every call was 8-10 minutes
3. I had a personal representative that was supposed to make sure I was happy. When I wasn't happy he wouldn't cal me back
4. I've had numerous ( more than 20 emails) bounce, because one of their email servers was blacklisted.
5. I've had clients that attempted to send emails to my company that bounced because of server problems
6. I switched to a VPS to eliminate the email problems. I had 3 outages my first week on the VPS service
7. I asked for compensation for the lack of email capability and web site being down, during a couple web conferences I was doing. The manager told me all he could for me was one month of service. He told me he would have to check with management for more compensation. I never heard from him..
8. Their lack of service has cost me a lot of time and money
9. They also screwed up the migration of my site to their service.
Those are the reasons I am moving my service.If you want to call support a lot and wait on hold for 8-10 minutes this is the company
Customer Service Rep John Boone was so extremely helpful for us today. His personal patience, professional expertise and deep commitment to excellent customer service was profoundly evident in his work with us. You have a winner in John Boone. We hope he is as appreciated there at Bluehost as he is with us. Much Thanks for everything, Bluehost!
First, the good part. The tools BlueHost offers work well and are easy to install and mange even with a little bit of knowledge. They offer a broad range of products with one click installs.
Now the part that isn't so nice. I have had nothing but trouble from the host. I made the mistake of paying for a year, I am seriously considering moving my site now instead of waiting for that year to expire. I have a very small low traffic site with a single private locked out from the internet forum that has 100 members who are writers who wish to keep their work they are posting private. No spiders or guests can see this forum. Half the time I watch it spin endlessly as it tries to load. It's Simple Machines. It's optimized. And part of the time it loads very rapidly. Then we have the fits and starts which lead to spinning endlessly trying to load. I just tried to return a PM to someone. Five minutes later, I am STILL trying to return a PM. I just checked on my Tablet, the site which is optimized for tablets isn't loading. If this was unusual, I wouldn't be upset.
The server I am sharing crashed. I'm not surprised. I told them repeatedly there was something wrong. It took them two days to fix it, then it crashed the very next day. The answer I got was "Well, we didn't get it fixed". I know these things happen but it also crashed 3 days later after I tried to tell them it was about to go down again. My members were all getting server errors. What was I told? "It's your computer. You need to optimize your site blah blah blah." If it was any more optimized it would be grease on a ladder. It's not me.
I've listened to 100 members screaming bloody murder because of problems. When I explained to Customer Service what is going on, they told me it was my computer. Really? How do you explain the other 99 spread out from the Philippines, Australia, Germany, England, Canada, South America, Greece to name a few. They don't fly over ever day to use my computer to post.
Not only do we play the "Will it load today or what?" game, we also get to play the "Is it even up?" game. I'm tired. 4 months of this crap and I am tired. I'm not paying them another dime. I don't care about wonderful improvements. I want the basics fixed so the site simply works. If I can't get to my site and if the members can't get on, BlueHost is useless. I am angry. I am furious at the way Customer Service has acted when it is their server that is causing the problem because 100 people all do not own the same settings.
Of the many hosting providers I use or have used in the past, BlueHost is at the bottom of my ranking. I had a website that ran Joomla 1.5. It was patched to the latest release of Joomla but there was a vulnerability and my site was compromised. I detected the issue about the time that BlueHost detected it. I had already patched the site when BlueHost disabled my web site.
Shortly thereafter, they sent an email stating that they had disabled my website and I had three days to backup and remove my site. I tried to speak with them to explain what had happened, that it was a known general vulnerability in Joomla 1.5 that had been patched by Joomla, but they would not even entertain the discussion and kept repeating, "You have three days and your access will be blocked".
I understand that hosting companies much be very careful about monitoring exploits especially on shared hosting plans. But I also think that they need to spend a bit of time to listen to the customer and make a realistic assessment whether the customer is doing something nefarious or was the victim of an exploit and is taking immediate steps to correct. I found BlueHost to be very intolerant and unwilling to work through the issue. I am very happy with my new hosting provider. I've had a exploit issue with them but we worked together and solved it right away. That's the kind of partnership I appreciate and is (or at least was) a level of service that BlueHost was unwilling to provide. BlueHost was obstinate, unhelpful and discourteous in my experience. I highly discourage anyone from using them.
Bluehost is awesome, They always have my websites up and running 24/7. Their support is also super quick at responding to our emails.
Bluehost has been my sole provider for more than 5 years. I have hosted mostly Joomla site and about two years ago added Wordpress sites. They have been really good with fielding most of my my support issues. However, I have been experiencing a decline in technical support and customer service. This company is very disappointing and I would honestly try someone else before coming aboard.
Look elsewhere, you get exactly what you pay for - cheap service and unprofessional, incompetent support. To date I paid for an extra service for WP Optimization. The service is $50. They gladly took the money. Sent me an email asking for login credentials and told me to sit back and wait for them to complete their job. The site screamed for about 36 hours before I started experiencing degrading performance. Then in 48 hours the site was back to its normal speed and 56 hours later is was slower than it was before optimization. I called them and was told to email optimization department for assistance. I have for 10 days been waiting to hear back from them on a resolution to the performance issues. I have emailed them for the last three days each day asking for a reply or something. I have received nothing from them. Did I mention they also broke my theme template during the process of optimization?
Not only have a called tech support and been jerked around. I have thoroughly resented being with this company as a result of declining and degrading customer service. Not to mention apps in their backend processes have automatically upgraded my sites and have broken them. I have lost respect and faith in this company. I want to switch to another hosting company but I am going to be a lot more careful before I move. I don't want another Bluehost by a different name in my life. This is miserable to say the least.
We have been bluehost customers for 4 years.
Used it for company mail,http and ftp server.
One day we found that our account was blocked and they asked us to delete all mails old than 30 days, we even can't download or move mails to other place.
They also provide us with different option to pay 10 time more than we pay now.
Their support and customer service can't provide us with information what are the limitation and where they are located , they just tell us delete your mail and cut of accounts.
Truly awful service and uptime. If you value your website DO NOT host it with Bluehost. There data center goes down at the slighest breeze and they are nowhere near their promise of 99.9% uptime.
SHOCKING - AVOID
I have been using Blue Host for several years. Until the last 6 months, uptime was excellent. Now the site is down daily and the daily reply to notification is "server down, no eta".
Blue Host has excellent customer service. I signed up and about a week later I saw they were running a special on the hosting price. I contacted them and they gave me the option to get the promotional price, no problem!!! Just know what you are asking, be specific, ask for supervisor if the agent working with you is unable to assist you.
I think Blue host rocks because I am not a techie and anytime I call them to get information or guidance, they are very nice and professional to me. I never get an attitude from their Customer Service.
Amazingly horrible hosting provider. They have been down two times in the last six months for hours and hours at a time (like 24). No phone support available, no apologies, they have the nerve to then send out a spammy sales newsletter.
Customer service is a huge joke, they don't know what they are talking about and are rude! I would avoid this company like the plague. I can't think of a worst place to host.
Their shared hosting is, cheap for a reason to summarise
First of all as a european I was surprised that they didn't include taxes in their prices or mention it anywhere that taxes are not included, than I was charged with +20% of the expected ammount.
Uptime is great, ftp connection is all ok, but the even the simplest website loads so damn slowly, sometimes you have to even refresh it to load completely.
I wanted to cancel the domain and the hosting after half a year and it took me mroe than a week hours of searching for little hidden buttons and links and talking to 3 different humans before I could achieve that, although they said in the beginning that "I will be able to cancel my account anywhere in a few mintues". What made it mroe disgusting is that they did all this because when the account was finally closed I was already in the first of the next month, so I received -1 month refund...
I have been using bluehost for about 5 years and am glad to finally be getting rid of it. When I started out, the ease of use was beneficial, but their cPanel interface has always been pretty slow. In the last couple of weeks, this has been unbearable. Further, when trying to re-route some domains to another hosting service last week, their interface kept timing out and mentioning service issues, even though their service status page listed no problems in the region and no problems on my server specifically. After an hour of hitting refresh and trying again and again, it eventually worked, but it almost cost me a client demo.
Normally, bluehost's customer support is pretty good, but the above incident and their lack of information on service repairs and uptime has led me to give them a very negative rating. If there is scheduled maintenance, I expect to be informed ahead of time. If there is unscheduled maintained, I expect to be informed of the issue and kept up to date on the status. Seeing a screen with "try again soon" from a serious hosting company is completely UNACCEPTABLE!
In short, bluehost has always been slow and it has been unbearable in the last month. They are unreliable and lie about service status. I will be switching away soon and encourage others to consider alternatives.
I also had a bad experience with Bluehost. All over the net you will read that bluehost overloads their servers. That is why they offer cheap hosting.
My websites were down everyday. When I called them bluehost told me that they "throttle" my websites because it was using too many resources. However my websites only get 2000 visitors a month. I canceled with bluehost.
Hello, I really suggest you warn people about how bad blue host is and publish this review. Their website went down again last week for 24 hours and cost us over 5,000.00. Avoid this hosting company at all costs. Host gator, blue host, and just host are all the same company
Since being purchased by EIG, Bluehost's uptime performance has not been very good. Two major downtimes of 24hrs or more, plus several smaller issues. Our email was completely down for two days and did not fully catch up for two weeks. My company and many of our clients have been with Bluehost for 10yrs, but we will now be switching.
I have been using BlueHost for a year now and I am very happy with them. I think that their chat support is very good and they always help with answering any questions or concerns that I have. They offer really good features, uptime, and value for their price. One of the main reasons I went with BlueHost was because of their many positive reviews. Another reason I went with BlueHost was because they were really kind and helpful with helping me set up my blog on Wordpress. I have been very happy with BlueHost and I intend to keep using BlueHost for the rest of my life. I do not think that I would ever change my web host from BlueHost. Thanks BlueHost!
Today I am join to write a review of blue host. Now, one of the things I personally liked about blue host, was that there website design was clean and simple. That is what drove me over to there. It may seem pricy, but in the long run, it beats iPage, with its price of $1.99/First Mo, then $9.99/Mo there on out. Where Bluehost's price work, $3.95/First Mo, then $6.99/Mo there on out. The website control panel, Cpanel, I think, is very neat and organized. There is great live chat support, and I don't think I have had a signal downtime since I started using them last month. I think bluehost is definatly up there with the top 3 world wide web hosts. It is great for anybody who owns a small or medium website. Just be careful not to push its limits...
Bluehost has gone down twice in the last 100 days for more than 12 hours each time. No email and no website. Their phones have gone down too, so the only option was to communicate through Twitter. They gave standard answers to the hundreds of people wondering what was wrong. They won't give an estimated repair time or disclose the nature of the problem. After service was restored there was no further communication. No apology, no offer of a credit for downtime, no statement of what they are doing to prevent the problem in the future, no nothing. We pay for a dedicated server, but that doesn't seem to make any difference. We are investigating the options and will move our hosting elsewhere.
The specs on my dedicated server were very appealing, and the price, $120/month for a full year was great. However, I was there for 1 year and the outages were severe.
November 20th, 2013, multi hour outage
December 31st, 2013, multi hour outage
April 16th, 2014, 12+ hour outage.
Each and every outage, the website and control panel for BlueHost goes down. There is no way to figure out what is wrong with your server except going through Twitter and Facebook. Even then, the only responses I've had back are "We are aware of an issue and our admin team is engaged to resolve it as soon as possible. No ETA at this time."
Nothing solid is ever told about what happened, or what they are planning to do about fixing it.
Without the outages, the speed is decent. The server I had was on a gigabit line, but could never download faster than 5mbit on my Time Warner Cable's 100mbit plan. They blamed it on Cogent.
I am glad to cancel their service. Pay more for something reliable.
It's been 13 months that we've been with BH, I can now say that technical customer service on individual issues is expedient and friendly, the price speaks for itself and the most important aspect, reliability (up time) is poor. We are on a virtual private server and have had 4 major (over 24 hrs) outages in 12 months. Not just our VPS, but they're system (even phones go down). Once our site and back office are back up we will move. Our lost revenue and reputation is not worth their low monthly service fee. We got what we paid for.
Appalling service, terrible uptime and best avoided if you value your business. My site has been down 7 times this year - the latest being for over 24 hours.
These guys cannot be relied on for serious hosting. So much downtime. Today my VPS has been down for 12 hours. I would not use Bluehost under any circumstances.
Support is easily found, yet incompetent at best. They actually managed to accidentally delete all of my websites- yes, proper DELETE them. Thank god for backups. It took them 3 days to get back to me and fix the issue, with no apology, only to say that someone must have clicked the wrong thing. Well, DUH.
They lose service all the time, the downtime is shocking for such a huge multimillion dollar company. As I'm writing this it's been down for over 4 hours without explanation- and that's for everyone, not just me. I have been toying with the idea of moving to another host for a long time but been avoiding it because of the hassle, but after today? The hassle is worth it.
Heed my warning, don't go with bluehost.
Remember that just because SO many people are advertising it and trying to get you to buy it, that they are all affiliates so they don't care if Bluehost is crap or not, because they get paid when you sign up.
Easy to set up, and install wordpress, but.....they have a lot of downtime, works for a month, then it is down for several hours...and this is just when i realise when i am working on my site.
Sitting here today, trying to work, and it is constantly crashing.
Would definitely consider other options when i have time to change hosts
Great uptime and support.. I have not had a problem with data or bandwith so far.. Probably the best shared hosting out there with an easy to us control panel.
I have used many webhosting websites, BlueHost is my favourite website. It has great uptime, support and freatures better than anyone.
NOW HERE IS A COMPANY WHO KNOWS ITS BUSINESS! (and value its customers!!!)
I've been working with Bluehost for very few years now. This hosting company should be a model for all others - they are well worth my time writing. Starting from their super kind and patience US based customer support, moving on to their 100% up time, knowledge, documented help, tons of features, including all essential backups, autoinstallers, etc. Don't just take my word - give them a testdrive - put one of your domains on their servers and go crazy - in no time you'll blame yourselves for wasting your time and frustrations with all other hosts! Disclaimer - I'm not associated nor paid by BlueHost - I'm their customer and a very happy camper!
Sucks...and the reason simply is that I asked a specific question, got the wrong answer and when I talked to the tech team 9 hours later they admitted that sales is sometimes not trained well. If you don't want to post my critique - fine! Sometimes the truth hurts!
In my honest opinion Blue Host is extremely good.
I mainly like them because they're servers are faster than usual and they're downtime is very little. Like really, most sites have a lot of downtime due to multiple errors, but not Blue Host.
I also like them due to the fast support and overall quality of the site.
Overall I would have to recommend Blue Host to anyone that likes quality and speed, Blue Host is by far one of the best hosting and server site I've came across, and definitely the fastest.
So if you're having issues with your current host, I'd say you should go with Blue Host instead.
Shocking down times, shocking customer service, shocking services. Wordpress shoudl stop promoting this brand as it has made me chane both.
I purchased their hosting with my Business Visa, then I received my invoice and it didn't contain my company VAT number. I asked them about this issue, because I provided my VAT number in their order form. After that they started to ask me for a copy of my credit card. How stupid is that OMG! Any fraud related criminals can make any "copy" of card in photoshop. If they have so stupid "antifraud" verification process, then it is better not to work with them. I can't imagine them to resolve any webhosting related issue with such approach.
Bluehost currently is not my hosting but has most of my domains. Bluehost had my hosting business til I decided to try a GoDaddy Reseller account- after deciding that wasn't for me, I settled with a different Hosting that was less expensive. Otherwise they were fine in terms of support, et al
It's good to be their customer and I sometimes think why I didn't purchased their hosting account from the beginning when I started building websites and purchasing hosting with some other companies. So I likes this domain m\page very much.
I can't believe there is a single legitimate positive review. I have had a half dozen sites down for more than 48 hours right now and that is after 3 unanswered tickets. I have had my sites down 9 times in the past 12 months......another time for multiple days. On the one recent ticket I got an answer to, the person plugged in some cookie-cutter reply that had nothing at all to do with my problem. For service, I would give Bluehost one star. If they make a claim of 99% uptime, I would say that they are being misleading. When you make your living depending on a website, and the host doesn't seem to care about it being down, then it's time to move on. (which is what I am doing after a dozen years) The server that many of my sites are on seemed to be infested with malware. The CS people have a bad habit of blaming things on the customer. (hmmm...I made the server go down and I allowed the malware on the server?) There was a time when Bluehost was great. The old CEO and founder really cared about customers. Today, I could not recommend them.
Whenever I think of hosting my website to promote and take it to next level two DNS providers that strikes my mind the first thing is Go daddy favorite all around the world, next is Blue host, But with my experience between these two service providers i choose blue host the best, its just because the server often goes down for my site, and returns error message for a while, its irritating for me as well as my visitors. I Lost some traffic just because of this. but i have no problem hosting my website with bluehost for speed and reliability.
They never support 500 Internal Server Error
they are forced user to take there custom support by paying money
so . i am totally frustrated about them
I am totally new customer and they asking me to take there custom support even the problem with there vps server...
Support & Hosting Management system are quite good, but the uptime & value are horrible. I've tried for a month but the server frequently down every night. I'm now looking for another hosting provider.
Excellent host ! used various local shared hosting available in ebay before moving to bluehost .
When they say 99.9% uptime , they actually deliver unlike other providers .
Also have an excellent support . Had some problems with global php request timeout and they sorted it out in less than 24 hours which considering timezone difference is a excellent response time .
Will keep using it till i get a dedicated vps
I've been hosting with BlueHost for the last 5 years. I can't say enough about their customer service. Always timely and accurate. This is, by far, the best hosting service I have used, and I'll continue to use them.
Most recently, I've worked closely with their Spoke program coordinator to get my school accounts set up. Grant was extremely professional, patient, and informative.
They provide a fantastic service at very reasonable prices. I'm sold!
Our website has pages indexed on Google with its temporary URL - IP/~user/ The support team assured me prior to the migration that no temporary URLs would be indexed in Google unless there are actually links with that temporary URL.
That being said, after my site migration my blog and forums were not working correctly for a couple of days. The support said this was because the DNS was not fully migrated yet. Anyway, I had a feeling that this had nothing to do with the DNS, so I started digging in the settings of my forum and blog. I was shocked to find out that my settings both for the forum and blog were modified from $settings['homeurl'] = "http://www.mysite.cm/forums"; to $settings['homeurl'] = "http://IP/~user".
I contacted the support and all they said was "We do not have any control of what goes into the search engine. The person should never have assured you that it would or would not show up there. Now the search engine does update itself and that url will eventually disappear. If you want to get if off as soon as possible you will need to contact google about this."
I was informed that no site and code changes would be done during the migration, and they even don't seem to admit it is their fault. Because of that error my blog and forum pages got indexed and this exposed my site to duplicate content issues. I'm disappointed with BlueHost and I know this is not my last destination when it comes to hosting. Also, in the past I had changed my host 3 times. All my previous hosting providers had handled my cPanel migration free or charge and without any issues. BlueHost migration was costly and unprofessional $99 and with many issues.
There are more examples that show what a bad customer service they have. For example, before the migration I asked if my Awstats can be moved too. I told them if they can't move my Awstats I will not sign up with BlueHost. So they assured me they will move it. After the migration I was informed my site is moved. When I asked them if Awstats was also moved the person told me no. I was very upset and eailed them back. Then another support person replied and apologized on behalf of the other guy who was not trained yet. I can give more and more examples like that. So far I'm not with the impression that these guys know their stuff. This is the worst customer service ever!
As BlueHost provides 24/7 support and easy interface, I had best expirence with it. It is fast and reliable. At the starting of my web carrier, I first happen to choose BlueHost and due to its support and features I am more attracted to it. As it impressed me a lot I always refer my friends to use this hosting service. Blue host heally rocks!!
I've had 2 bluehost accounts since 2006 I think. I just got another, after having hosting and several other hosting providers. The server they put me on sucks royally. Every night it times out for 3-15 minute periods of time 5-6 times between the hours of 11 PM and 2 AM CST.
I talk to support and yeah they talk to within 15 minutes, but who gives a crap about halfway decent support response time if 1 out of every 10 visitors gets a crappy slow load time which is what I'm having happen right now.
around 5-6months ago i was searching for a reliable host but i was not able to find 1 then my friend told me to try bluehost then i did i was shocked when reading bluehost features....once i was having a technical prob but their staff helped me instantly and my problem was resolved....bluehost is the most reliable host(for me)and i have told my friends about this awesome host......
BlueHost is one of my fave hosting when it comes to Blogging sites. Easy steps to follow and hassle free setup
BlueHost is a terrible value. They are cheep, but there customer service is terrible, the interface is buggy and most importantly there servers are slow. They also do not honor there money back guarantee so be careful. I would strongly recommend just about anyone else.
Save yourself some time and money and avoid this provided.
I have been with BlueHost for 3 years but they are having issues.
I was caught in the 2 days of intermittent downtime for 4 sites. My sites were offline for updates to the servers longer than expected (why is this necessary when they could have mirrored to online servers?). When the servers were back up they were insanely slow while they "fixed a problem". Simply pinging the servers take about twice as long as my other previous hosts
Their support simply does not know the technical side and give only what the people actually running the servers give them. having the tech people report to a superior who relays the information live to the support staff would help this a lot. Even their twitter account provided more info than they could.
If you are running a blog or low traffic site they are not bad because your viewers are more likely to wait when the site is slow. I can't recommend them if you do any e-commerce because the site can come off as not reliable turning customers away.
Would I recommend it to friends? Depends on their needs but most likely not any more.
I resigned from Bluehost within 30 days and was expecting full refund, as they promise this on their site.
It turns out that they refund one service (SiteLock) only when you resign within 5 days. Disappointed.
Well, I get they may be lose too many clients and found way to earn at least a bit from them.......
When you resign after 30 days, they refund only a proportionate amount, and ONLY for the hosting. Any other features, i.e. SiteBackup is not refundable at all.
Personally I move to hosting where they give an easy and professional drag-and-drop page creator.
I've been a Bluehost subscriber for several years. They've generally been a very good host. Recently, however, they have been experiencing significant down times. My website and emails are up and down unpredictably. When I call tech support, they never know what's going on, and can't give me an accurate answer about when the problem(s) will be fixed. Earlier today, during my fourth call in 24 hours, they told me that a server part on the main power drive had been replaced, and that everything was fully functional. "This is the type of problem that only occurs once every 100 years. Don't worry. You are good to go," the technician said.
Surprise. Two hours later, the system has crashed again. I have no email, and no website. My business is paralyzed.
On a whim, I contacted them as if I was a new customer and asked for their uptime statistic for the past six months. I was told that they don't have such a figure available. Gee, I wonder why not?!
I think that BlueHost is a great web hosting company, I had experience with them, however it also has disadvantages...I will start stating its good points:
They provide dedicated IP, and managed hosting options, it offers affordable dedicated hosting options for larger businesses with unlimited storage and bandwidth... as for the support ,it includes helpful phone, chat, email support 24/7 with 30-day money back guarantee...however, there's no Windows hosting options, my website goes down sometimes( that's why i left this company) which means No 99.9% uptime guarantee..as for the value, their prices are a little more expensive than the competition...
I have been working with BlueHost for a little bit over a month now, and I have been pleased with the service. Uptime is very good. It is the ideal web hosting for Wordpressers like me. They offer cheap web hosting and free domain names with packages. However, the customer service is not very helpful. I had an inquiry about my account and they were very slow, not offering any kind of useful assistance, only providing me with information that I already had. I would probably refer my friends to BlueHost because of its value and quality, not the customer service.
my experience with bluehost was terrible as an Iranian living in Iran however the service was perfect and from support to servers uptime was great the suspended my account removing all my data and without any refund because of sanctions limitations.
"I had a VPS with bluehost for the cost of $ 30 / month. Had a couple hours of downtime each month and the response time recently got out of control (more than 3-4 seconds as my.pingdom. com. Provo Recently its data center suffered a service interruption (a few hours). was impossible to speak to an agent via chat or phone. my site was slow for 2 weeks. tried to talk to someone in the chat but I shut my face about 15 times since I've been with bluehost. then you have to wait 15 minutes to talk to someone and get their history from the beginning with the new agent to the chat closes on you again. I I decided to submit a ticket and had no response for 10 days on why my server is so slow. now I moved to a new host and cancel my service with bluehost. "
BlueHost is one of the best Webhosts i've ever tried. I can tell you some information about this Host to make it more clear for the one who will read this and to choose BlueHost.
I've tried BlueHost once and once is enough to feel that it's great, I'm also still using BlueHost and will always use this Host Company, BlueHost Support is also awesome, i've tried them i don't really need them but i've tried them and see what their knowledge is and i can say, BlueHost is really great, they do respond very fast, they understand what you're talking about and they know almost everything about their Services so they can support to the right way.
Anyother reason why BlueHost is great, they're a whole Company, They build their own servers, they don't rent or use any kind of reselling program, they own every hardware they got.
BlueHost is one of the best thats what i'm saying, I know this as i've tried them out.
Having been with Bluehost for 5 years (2 pleasant years and 3 years of pain and suffering), I finally decided to pull the plug and cut my losses. And here is why:
1- Servers are down every couple of weeks for no reason. Support team gives no explanation. Their response consistently in the past 3 years has been: "This is it. For this money, this is what you get. You don't like it? Leave"
2- Their service is NOT unlimited. They have limits on everything: filesize, number of files you can store on server, number of Mysql databases, number of tables in each database, total number of tables. EVERYTHING is limited, and the worst part is that they are limited to make things impossible to work for you.
3- The websites load extremely slow. It takes 10 seconds to load a simple, well-optimized website. Their servers are overloaded and they just don't care.
4- Most of their servers are blacklisted or marked as spam. So your website is basically in a hole. You can't send emails to people because it'll be rejected. We asked to be moved to another server twice, but results were the same.
Stay away from these guys (and any company associated with Endurance International (http://en.wikipedia.org/wiki/Endurance_International_Group). They are too big to care for you, and will happily rip you off and tell you to leave if you don't like it.
I was using GoDaddy and then I moved to BlueHost due to slowness in GoDaddy and I chose it because it is recommended by WordPress and I though my WordPress site would be better and the speed was really better but they have a lot of down times. my up times some days reach 60% but mostly around 80%. In addition, before purchase I asked the support if I can move my emails from GoDaddy and they said yes and I paid 99$ for the migration service and then after I bought it they said they can't transfer my emails because GoDaddy doesn't support IMAP and I asked the support guy several times and he says "Sure" and I don't think I am the first customer who moved from GoDaddy to BlueHost.
They caused a loss of all my emails and important data. In addition, while migrating my website it went down for around 2 days and also after it's migrated it appeared messed up for around 24 hours until the migration team fixed the issue which didn't appear in the example link they gave it to me to agree that my website is good to be transferred. and finally I transferred 5 domains and they transferred only 4 and the last one they said "they didn't pay attention to it" and then they migrated it after days.
My experience wasn't good with them due to poor experience ( from some guys in the support ) and the downtime
Bluehost rocks - every time I have called regarding a recent website migration, the staff has been extremely helpful! Not only a person answering the phone, but help too... unheard of in my experience with hosting companies. Person who helped me was Jhon Boone
I've been with bluehost for over five years. When this year ends I'll be moving all three of my accounts to someone else.
The problem? Support. The support is some of the worst I've ever experienced. After Simple Scripts became MOJO I was no longer able to install or delete site applications like Wordpress or Concrete5. I literally cannot get bluehost to even address the problem, let alone attempt to solve it. I've submitted tickets, emailed them, tried live chat, etc. I still cannot install or uninstall applications like Drupal.
Also, know that the supposed yearly price (usually quoted as something like under $5 a month) will jump to about $10 a month after your first year. This would be acceptable if they provided service.
Finally, there are times my very simple site will hang for 20 seconds or more the first time a user hits it. 20 seconds is way to long for a site that has no fancy stuff and is 90% text.
We have been using their service for almost ten years! Their service is getting worst and worst. On last Sunday, they suspended our account without prior warning and sent to us an email that our account was suspended due to too many files. Jesus! Our website is for business, not for personal use. They sent us email on Sunday, we can only read it when we come back to office on Monday. We took immediate action on Monday and reduced the number of files and request for resuming our account but no response! They only replied to us 24 hours later saying that we also have problem in number of mySQL tables and therefore they cannot resume our account! God! Why didn't they tell us two days ago that we also had such issue!!! We have reduced the number if mySQL tables and request for account reactivation. Again, no immediate response so far and our account has been down for almost 50 hours……………….. please sign up with them if this is the service level that you are happy with………………..we will move out definitely……………..
Justhost has been incredibly helpful with my PHP upgrade. John Boone did a great job making sure that all my plug ins were current and that my site is safe from hackers. I am very pleased.
I am extremely delighted by using BlueHost on my blog. Six months back it was a new and completely unknown name for me and I used to wonder why so many of the webmasters prefer using BlueHost for the websites/blogs rather going for an alternative. My friends recommended me to BlueHost and I am using it since the last six months. I did not face even a single problem and my website has 100% uptime till date! The hosting service is also very good. The website opens in a moment! I had zero knowledge on handling a website but their services are very simple hence I did not face any problem while managing my website. Also, their support is very user-friendly and is ready to solve customer's queries within 24 hours. This host is suitable for everyone - from the new webmasters to the most experienced ones! I can't even believe that my site has grown and is one of the trusted websites in my niche! Thanks to BlueHost, for giving me an esteemed online presence and making me feel proud. I would like to recommend this service to all my dear friends!
I had switched to BlueHost in 2011 from GoDaddy. My reason for moving was two-fold; GoDaddy was sluggish and not so WordPress friendly at the time and two, WordPress.org recommended them as the premier WordPress Hosting company. Summer of 2013 they started to slow down and then late summer/early fall they began to go down on a regular basis, HostGator as well.
As of this review, we are still experiencing issues with them and the immediate future does not look good. The support staff has been good in fielding questions, but the fact remains they keep going down, all the feel-good tweeting will not change the fact that my business is offline.
I am now looking to move again, a task I dread as I have many sites at BH. The lost revenue I have experienced in the past 4 months has left me with no other choice.
Before switching to BlueHost, do some research on the current status. Perhaps one day, if they can correct their network issues, I may go back because I really did have a great experience up until these past 6 months or so.
No Doubt About BlueHost ROCKS!
Bluehost offers a shared web hosting solution to all customers. BlueHost allows the cost of server maintenance to be shared between users, allowing Bluehost to offer a professional quality web hosting solution to each user for a matter of a few dollars each month.Each client domain is situated on its own section of a server that is shared with other client domains
Free domains are one of the most beneficial features offered by Bluehost. You can get one free domain from Bluehost, no matter whether you want to register a new domain or transfer an existing domain. Many web hosts offer free domain name, only if you register a new one with them. Bluehost is the only web hosting company that allows you to get a free domain name even while transferring your primary domain name to them. You can avail of a domain name for free for the first year and you need to renew afterwards.
Bluehost supports WordPress. One can set up a site or blog easily and quickly with Bluehost’s one click Simple Scripts install. Bluehost also allows to install several WordPress sites on the same web hosting account effortlessly.
Bluehost is hands down the best professional web hosting. It's very cheap compared to it's features.. it's got one click wordpress install and great uptime and features.. Offers free domains and unlimited bandwidth!
Bluehost service goes down way too often. We have been with them for over 5 years and are looking at switching services in 2014. It's Dec 31 and all Bluehost hosting has been down since noon. No web sales, no e-mails - Happy new year.
They have excellent tech support.
Even as I am typing this message BlueHost is down again! I can't even click on the link to their main site! My website is down and I have no access to email. This has happened 3 times during the past year. That's pretty bad if their own site is down. Once, you could not even call into their office for 2 days as their Cisco Phone System was down as well! It's infuriating. Avoid them like the plague!
Bluehost completely screwed up my websites and changed their layout by upgrading certain wordpress plugins without asking me first. Downtime is very high recently. Overall - don't use them!
Bluehost customer service is by far the worst. I have been on the phone with them for over an hour, talked to 5 different people because I kept getting transferred and nobody could deal with my request and I got all wrong information and it is probably the worst customer service I have ever experienced outside of healthcare. I don't know how the other hosting sites are, but based on the experience I have had with Bluehost, I will be transferring my hosting to another company.
Technically NOT savy... and they NICKEL AND DIME you even when they admit the mistake was theirs.
It was shocking that they didn't realize my account would be down for hours when they suggested that I hit the button to upgrade from a standard account to a PRO account. Lost a lot of money that day. They said, "whoops," and offered a $20 credit, and said I'd need to downgrade to the STANDARD package to get the rest of my PRO money back ($220). I offered them reasonable solutions to keep my business (1 year free PRO, or just charge me for STANDARD). They weren't interested.
Frustrating to the point of making me move away for reasons of principle along.
Blueshost is in my experience a decent low cost solution. There are significant problems in upload speed and downstream speed things are not famous for the most basic plans.
Bluehost in my experience at least in the most basic plans is only suitable for small hosting jobs like personal pages or pages with low bandwidth requirements.
Support wise it is average. Not the fastest and most dedicated support but acceptable.
Feature wise its as good as any other player player on the market.
I'm annoyed with bh access to my site is long suffering. I have to make numerous attempts to gain access to my website. They recommended that I try a different browser, I tried others but it is still arduous trying to get into my site. They said that they are fixing it - it is now widespread. Their youtube advert says that they want to be the best on the planet, that will never happen.
If you run any kind of serious business or host websites / e-mails for clients with serious businesses then Bluehost is the LAST host you ever want to go with. Servers go down for days at a time every month, no matter if you're on a dedicated server or VPS. Their proxy servers for e-mails are constantly added to spam lists so multiple times during the day nobody can send any e-mails out.
I've been with a few hosting companies and this is one of the worst when it comes to reliability. As everyone mentioned, customer support is quick to answer but more often then not there is little they can do except saying "Sorry"
We've lost more than one customer thanks to their horrible reliability and up time. Hard to get any work done when nobody can send e-mails out for 2 days.
I have 3 sites hosted on bluehost at the moment. First I like to share that it is fully featured, you have every tool you need, and everything is easy to locate and use. I would also like to let you know that their support has been great. Maybe some times I was connected to a person that didn't know what I exactly needed, but then again other members of support have not only guided me but work on a problem that was not simple at all and fix it. Up till now the best experience I had with any support team, was with BlueHost support, and I have contacted them more than a few times.
BlueHost is one of the better hosting companies I have tried and here a couple of reasons why I think that. For the low price of 4.95 you can get unlimited domain hosting, Storage, File Transfer, and E-mail Accounts. This makes it great for a small business which needs plenty of all of those. They say they have 24/7 support but for me it took a very long time to start chatting. You should note that the price 4.95 is only for the first term and after that the price is going to go up depending on if you want the Standard or Pro Plan. The Control Panel for your domain/hosting isn't that great and it is mediocre at best. I would recommend this to my friends because the price is nice and because they have 1-Click Script Installs for Wordpress, Joomla, Drupal and many more! In conclusion BlueHost is an excellent host.
Have spent thousands of dollars and many hours, upgrading from one server to another only to find that have been missing a lot with BlueHost and being in wrong hands can spoil everything. I can say being on BlueHost you are in "expert hands" service. The problems i was facing with other web hosters are all solve, am happy here anything i need the support is 100 percent.
I was never smarter until i found BlueHost. you too can be smart. It's simply the best.
I have been a long time Bluehost customer. I'm running about 10 web sites, one of it is a web shop. Bluehost offers a lot of features, and the servers are running fast enough for my purposes.
The big problem is sending email. Since a few months, about 10% of my sent emails are either bounced (because the bluehost mail server is on a blacklist) or refused by the bluehost MTA (because of a 200 mail-per-hour limit). Of course I'm never sending more than 10 emails per day.
Support answers quickly, but isn't really helpful.
The Bluehost mail services have become practically unusable for me. I can't recommend it for hosting a serious/critical web site.
Blue host is decent when it works. We have a dedicated server. Three outages in 3 months??? Each lasting days. So while we are losing customer we have the option to wait on hold for hours. They obviously have some un resolved issues. I can no longer recommend to anyone running a serious website.
I have little knowledge of web hosting & it was too complicated for me but The Bluehost technical support is amazing, i Think That customer experience Really care about us, money back guarantee is always true with any web hosting service.it is the most qualified hosting service forever. i think Their support & 24/7 Toll Free Number is Also incredible specially for those who have no talent in web structure of genera. & really patient most time of help to figure out solution for problems fast. there prices are competitive, host unlimited domains under $4 month, get a free domain, they also have a referral program for making money with them, easily get $200 credits for Facebook, Google, And yahoo advertising, you can get Unlimited email accounts on Bluehost get many accounts for free.
Bluehost is an excellent host and i really like the host like Bluehost ever!
Choosing a good host for your website can be difficult, especially if you're on a budget. However, I decided to choose BlueHost and it turned out to be a terrible mistake.
1. In the first few days of joining BlueHost, my website was down at least five times and in the customer support, when I told them about the problem, they didn't know how to fix it or they didn't see anything wrong yet my website was clearly down! The times my website was up, it lagged a lot and was loading slowly most of the time, yet there was little to no content on the site itself! If anyone is looking to get serious with their website. BlueHost is definitely NOT the way to go.
2. Although the customer service was quite fast, it seemed to me, that the people there didn't know much more than I did. They couldn't fix any problems I had or they couldn't find the issue.
3. I didn't get 100% of my money back when canceled. They didn't give me a full refund although on their landing page, they say clearly that there is a 100% money back guarantee. I got about $10 less, and when I contacted about my issue, they always tried to somehow change topic to make me buy their service again or make me leave. They were not helpful. I ended up losing my money and I consider this a scam as they just took the money for nothing.
4. There were many features in BlueHost cpanel, yet most of them were completely useless and an average person would have nothing to do with them. All I needed was to install WordPress and from there, I only used what WordPress offered and nothing to do with BlueHost.
However, despite all the negative there were a few good things about BlueHost you cannot find elsewhere:
1. You get a FREE domain when signing up with them, which is very great because you will save at least $10/year.
2. It's very cheap and the best host for a low budget.
Conclusion: If you are on a low-budget, BlueHost is the way to go, however if you want to build a serious site with no downtime and make sure everything is running how it's supposed to, then BlueHost is the worst choice you could make. I personally would not recommend BlueHost to anyone if it weren't for the free domain.
I have been a longtime Hostmonster/Bluehost customer. I have over 10 shared web servers with Bluehost. The past year has been a nightmare. Constant email problems, sites going down, entire servers taken off-line for days.
If there is an issue, they will take your server down without notice. I repeat - without notice. I had an infected file on my server and I received an email stating the server has been taken down and the files will be removed in 15 days. I have 10 customers on that server - all are calling me this morning. One tech at Bluehost let it slip that they have some servers that are blacklisted.
I just paid another $50 to have them clear the infection with Site Doctor which will take 24-48 hours.
You get what you pay for. Don't waste your time with Bluehost. Pay a little more and get a legitimate hosting company. I'm in the process of transferring all of my client sites over to LiquidWeb.
REVIEW OF VPS
I have been a long time customer,I was very happy with the shared hosting. I needed to upgrade to VPS for my needs as my site was to resource heavy for their shared hosting. This is were my headaches began. They advertise 30gb of space on bare VPS, this is really about 19gb because they don't mention that WHM and Cpanel will eat up a little over 10gb of space. Then the nightly, weekly and monthly backup will eat up your remainder of space so effectively you have 2 -3 gb to work with which causes the system to crash and emails to bounce. They will ask you to upgrade to an additional 30gb of space which will add an additional HD. Which when mounted will take up around 10gb. So you still have a full root drive, and a 1/3 full second drive. Because your root drive will cause your cpanel and email to fail. So now you will have to SSH in delete your backups to make room. Your site will come back up and the next time your backups run your site will go down. So you will have a choice turn off backups or keep your site up. The tech support will treat you like an idiot for trying to have a site with 30gb and having a backup of it. So all in all I have paid more money still have same problem and no real help from Bluehost. I had some of the best service in the past when I was on the shared hosting. If you need something better than shared I would look at softlayer or someone else.
I regret only one thing.. i wish that i used bluehost earlier!
After my horrible experience with hostgator i was reading some of the hosting reviews from whoishostingthis.
Well ,not all of them were good.. but after a "careful" or maybe lucky decision i choose bluehost. Why ? Many features for a great price! this was the main reason. With a little fear hoping that i don't have the same "luck" like with hostgator i send them a ticket to ask about a hosting plan for wordpress. After ONLY 15 minutes i receive an answer in which they recommend me the hosting plan ,saying that they will help me with site moving/configuration to new server and also they answered to all my questions included in ticket (12 questions included!!!)
30 minutes and my site was already on their servers!
Fast ,huh ? Yeah, i know.. :D
And the rest is history...
* beautiful support
* no downtime (until now)
* fast servers
* great hosting plans with many features
What you want more ?
Try bluehost and you will not regret!
>> What do you wish you'd known before becoming a customer?
Looking back, there is nothing I wish I would have known before signing up with BlueHost. Since that time, however, I have discovered things about other hosts that would have reinforced my Bluehost choice at that time.
>> How have they handled your support queries?
With only two rare exceptions such as when a Support Tech who did not have an answer tried to blow me off by blaming a WordPress plugin for a problem that same plugin had first reported, the BlueHost Support Techs have always handled my queries as if I was a valued-and-respected customer.
>> What level of technical expertise do their customers need?
I began with none at all, and I have often thanked the BlueHost Support Techs for their "WebSite 101" training for me!
>> How have BlueHost handled any problems?
Promptly, efficiently and completely.
>> What kind of customer is this host suitable for?
One who needs occasional support at a server rather than expecting someone else to understand and to know how to resolve anything and everything beyond actual server function. For example: Some BlueHost Support Techs both can and will try to answers my occasional WordPress questions, but I always remember none of them are actually expected or required to do so.
>> Would you recommend BlueHost to friends?
I am dissatisfied with bluehost their customer service reps just cut and paste for effect and they do not check to see if I have provided my cpanel digits and read description of problem. They are incredibly unprofessional and unhelpful. BH will never be the best web hosts on the planet - never.
I am a internet marketer. I love BlueHost because it is one of the best hosting for websites, I am using bluehost after getting recommendation from the great internet marketer George Brown, and it is really amazing its increase my online business rapidly. It has some amazing features, like unlimited storage for unlimited websites, they also have vpn servers for big giants, uptime speed is amazing, they also gave me a free domain. Customer support is very reliable, They can solve any problem within hour after lodging a complain, in short they have all the features which a hosting company should have. Big Marketers and master minds are using blueHost and they also recommending it to the others. I recommend blueHost to all my friends and fellow marketers. I am using its affiliate tools in my websites also.
Moved a high traffic website over to BlueHost, was told everything was setup and ready and was provided with the nameservers to use for sites hosted. Everything worked fine for about a day, and then DNS errors. We lost several thousand visitors in one day. Contacted BlueHost three times for support. Was told on the third time it was a problem caused by them and they had fixed it and DNS errors would resolve in about 4 hours. 8 hours later the domain was resolving but various DNS tools were still reporting several errors. This problem at BlueHost stopped the viral momentum of one of our pages costing thousands of future visitors. Never using BlueHost again.
I have been with Bluehost for a few years, but not anymore after this week. I have had constant issues with slow loading, and timeouts. Anytime I send a complaint I get the same cut and paste email that does not address anything I wrote! I get nothing but constant excuses as to why my site times out, why my clients tell me it loads slowly, etc. The final straw came this weekend when my site crashed. First they blamed me for uploading malware. Then they changed their mind when I told them I hadn't updated the site in weeks. Now it must be concrete5's fault. Regardless my site is gone and I have to rebuild it since their backup was screwed as well. Thanks Bluehose, I mean Bluehost!
I've been hosting websites on bluehost for a couple of years now. And so far it has been the most qualified hosting service that I've ever signed up with.
1st - Their support is incredible, besides the regular "e-mail ticket" they have a 24/7 Toll Free Number which really helps specially when you have no talent with web structure in genera, they are really patient and most of the time they help figure out a solution for your problems really fast and they also have a live chat.
2nd - The prices are really competitive you can host unlimited domains name for under $4 a month. You get a free domain name once you sign up with them, and they have a few features like the referral program which you can actually make money referring people to host their websites on bluehost.
3rd - You get something around $200 credits to spend on facebook, google, yahoo advertising.
4th - Unlimited email accounts, I've seen some hosts charging by email created, on bluehost you can get as many accounts you want for free.
I really like Bluehost, excellent host!
I enjoy BlueHost over the majority of hosts I currently used.
I recently switched to BlueHost when I had enough of GoDaddy and their "support"
I went with BlueHost and it basically was an instant setup. I just had to configure my site to WordPress in the cpanel.
They do handle my support queries easily, as long as it's in the morning or at night.
If it's in the afternoon, I'd have to wait 15-20 minutes.
The staff for the most part is friendly, easy to work with, and setup my nameservers easily.
I'd recommend this to my friend because their prices are EXTREMELY cheap and easily affordable for a small business.
Bluehost customer service is beyond bad. I was assigned a welcome account manager when I joined and I asked her some questions about transferring another site I own. Two weeks later I still didn't have a response. I submitted a ticket and a really rude jerk writes back talking down to me. He had not even taken the time to read my question. So I called them and another rep who answers makes me repeat the full story and actually tells me that the various departments don't communicate. I have canceled my account. I would rather pay a little more for a better provider.
The Bluehost customer experience is amazing. The technical support and the money back guarantee make it feel like they really care about you, and the entire experience was very painless.
However, I have very little knowledge about web hosting so it was too complicated for me. I imagine this would be true with almost any web hosting service.
When I originally joined bluehost, I did so because my last hosting provider was beyond horrible. Their plan at the time seemed reasonably priced, but I quickly learned that I was paying too much in many ways...
1. Around the time that I got my account, their servers were hacked where my site automatically rerouted somewhere else. When I complained to them about this, the first denied any responsibility (it's YOUR server guys, it is YOUR responsibility to protect it). After fighting with them for a while, they told me the only way I could protect it was to get a dedicated IP address from them. This took my initial "relatively inexpensive" rate and pushed them into a much higher price bracket that I didn't expect.
2. When I signed up, I was told that they would back up my account - when their server crashed, I asked them to restore my system and they refused to do so. At that point I started making weekly backups of my files when they started to threaten me that they would terminate my account if I continued to do so. If these clowns would have done their jobs, I would not have had to do that.
3. In general, their online and phone support is beyond abysmal. Every time I contact them, I get some snarky jerk who acts like my questions are beneath him and tells me that he can't help me. It's YOUR server people and you don't even give full shell access so how do I fix my own problems? Most recently I needed to install Mediawiki for my team and it didn't work. When I sent their support an e-Mail to help me solve it, they ignored me. I wrote back three times at which time they told me to simply reinstall PHP. That did NOT solve the problem. I am still waiting for them to solve it now.
Since I am extremely busy, I have avoided moving to another provider, but due to their continued rudeness and ineptness, I am going to drop them, tell my friends to drop them too (and believe me I have a lot) and hope they go out of business like they should.
I have used Bluehost for a few years and was totally happy. Recommended it to other people, too. But in the last couple of months, a very important feature has disappeared. I have contacted support about it several times, and nothing ever gets resolved. Support has always been great and helpful. Now they are still courteous, but not so helpful.
Prior to a couple of months ago, I was able to go to Site Backup and Restore and download a zip file of my whole site plus the database. Then something happened, and I am unable to do that anymore. I even subscribed to BackupPro, thinking that if I paid (which I was OK with doing) I could get the cpanel backup again. No, that didnt work either and I asked for my money to be refunded. I am getting errors when I go to download the zip file.
I know they provide hosting for a minimum charge, but if a service is no longer going to be offered, all they have to do is say that. I can't seem to get any kind of straight answer about backups, except that, as I was told on my last call, that backups are a courtesy service and don't HAVE to be provided.
I have noticed that my site runs very slow. Before I even signed up, I told tech support I was going to be hosting a site that sells hi rez images. They said not a problem, I would not come anywhere near the limits, so go for it, which I did. Today, I notice that they are doing CPU throttling.
I am very disappointed in what has happened at Bluehost the past couple of months.
How fast is BlueHost support?
I have been with BlueHost for few hours and they already suck!
They say on their web site: "instant setup".
Took my wallet, paid the 120.2$ and waited to the magic to happen.
Half a day later I got an email saying that my application is incomplete. They asked my scan my Credit Card and send it to them. WTF? Done it.
Late in the night seeing that I get no answer from them, I contact them to see what's going on.
'The next operator will be available in 15 minutes.' WTF?
Finally I get to speak with someone: 'Wrong department. Please hold while we transfer you'.
Finally I get a real human to speak with. They told me they lost my email (the one with the credit card). So I need to scan it again and send it over. 'We will contact you later'.
It was already late Saturday in USA and they DONT offer support Sunday. I was prepared to buy yet another hosting from a different company. As backup. In case BlueHost screw it.
After waiting another day, they slap me hard again: they asked my ID also. So, yet another day for them to process the new document and YET another day to receive the answer: your application has been rejected, your charge will be refunded in 7-14 days!
I got a better hosting company meanwhile.
If you are in a hurry, stay away from BlueHost!
bluehost hosted the website fine. but for email is was HORRIBLE
we made an easy transition to them from our previous host, and with some minor hiccups everything worked fine for a couple weeks. Then our emails stopped being delivered to clients [we had no idea until we were getting angry phone calls] then we had issues with outgoing email, our emails were sent into clients spam folders, the emails between employees within our company were not being delivered or being marked as phishing.
I was on with support for 15 hours that week trying to figure out the cause and work with them. I also submitted an urgent support ticket that never got a response. They blamed it on our Outlook and ect. We moved hosts and the new host was able to diagnose our previous issues in under 5 minutes. the server we were sharing had been blacklisted and therefore we were getting the repercussions.
The reason i dont entirely tank the rating for customer service is that many times they did answer my questions regarding how to do something fairly quickly, their chat is great and response [especially sales]
so if you only need a website- use these cheap people theyre fine. but if you are using it for business they do not offer reliability or viable solutions and diagnosis
OK...so we decided to set up a reseller account with Bluehost, in order to be able to sell Wordpress to our clients, based on Bluehost's promises of 99.9% uptime. That was Wednesday of last week. Today is Monday. I'm now shutting down the account because it was down 6 times in the last 72 hours, including a 30-minute outage at 10 AM today.
I gave Bluehost 2 stars in support because they are US-based, and seemed to be trying to be honest in telling me that my experience was unfortunate and unacceptable, but nevertheless couldn't really help.
Quoting now in response to my ticket: "We apologize for the issues that have occurred on the server recently. We respond to server issues as they occur. However as we are a shared hosting environment with multiple accounts per server, it is impossible to provide a 100% uptime of our individual servers. Server spikes, poorly written code, malicious attacks and many, many other factors can affect performance on a server.
As services stop responding in a timely manner our admins investigate the server, to determine the cause, and when needed deactivate accounts that are abusing services, or causing them to fail. We apologize for the inconvenience this may have caused you, however the only real way to provide 100% uptime for any web server is to host a domain on a redundant array of servers.
We do not provide this type of service, and most providers charge several hundred dollars a month for such services. With the low prices we charge, we are not able to offer redundant servers."
OK: so I understand now. Multiple outages are expected to occur as Bluehost isn't capable of operating on its shoestring budget to provide anything better. Why are you in business!??!? Nice support guys though. Deeply apologetic. They deserve to work for a better company.
Blue Host was fantastic and i don't regret going with them, they have a good support team that has fixed all my inquiries. I don't know any code at all but that doesn't matter, using their one click installs you do not need technical expertise. I have recommended this site to my firends
I am on the phone again with support for bluehost receiving no answers. My sites have been down for 9 hours now with no explanation. The splash screen on my sites says. :site will be down for 30-60 minutes for maintenance.
REALLY! Again bluehost!? I have requested to be changed to another server box...2 times...nothing.
Tech support is left holding the bag for the non existent higher ups who I was told are in a different city entirely. So he has no clue what is happening.
Wow. Just wow. After 7 years being with you bluehost...even I am done., . Tomorrow I go shopping for a new server.
Bluehost is best because it is very reliable, affordable and it is one of the best web hosting with over 16 years experience.
I have never experienced any downtime or
any other issue with bluehost. Bluehost also
build their own servers so no downtime and any other issue.
Features are really good
BlueHost Professional hosting offers Secure Shell Access (SSH), SSL, FTP, AWStats, and FastCGI. It supports all latest technology under Linux platform, including PHP, Ruby on Rails, Python, Perl, MySQL and PostgreSQL.
I love their Customer Support they have always been there for their customers.
With a great forum support also all of your queries will be answered on the forum.
Email support, Phone support and live chat support all these are really good.
I personally recommend Bluehost web hosting
it is a top notch web hosting at affordable price suitable for all.
I signed up with BlueHost in February 2013 because they were the recommended hosting solution for WordPress. I left GoDaddy because of the poor support and very poor uptime and slow speeds. BlueHost was great the first couple of months, but as summer came around I started to notice all of my sites getting slower, email was not so great and I was starting to get site timeouts.
I am a web designer/developer and had recommended bluehost to many of my clients.
Well that was mistake, August 2nd and then again on August 9th of 2013, BlueHost went down - no website, no email, nothing. I lost money, my customers lost money and everyone is frustrated. The downtime was a good 8 to 12 hours. The tech guys were great at responding but the answers were always the same canned responses.
BlueHost was acquired by Endurance International Group in 2011. BlueHost offers cheap hosting but you get what you pay for, EIG is notorious for overselling and packing their servers with users. The results are very slow sites and now major outages. HostGator and HostMonster also suffered the same fate; both are owned by EIG as well.
If your revenue generation is reliant upon your website(s) being up, take a look at hosting that is not on a shared network like RackSpace, Intermedia, and Site5. It will cost more but you won't suffer the same fate as the EIG customers do now.
I would recommend BlueHost to those who want to host a personal site and do not care about speed and uptime, but it is not for the business user, small or large.
From my point of view BlueHost is one of the best if you want wordpress platform with your hosting. After all it is recommended by wordpress themselves. I think the prices are bit high it should be aroung 5$ per month for one year but there prices are 5$/month if you buy their hosting for 12 months. But they give a lot of features which gives complete value for the money.Their customer support is quite good and resonably fast.But it could be better.I think this host is suitanle for anyone who wants to start a blog espacially a wordpress blog.
They also have free domain name for one year . They have handled problems quite effectively. Their uptime is also pretty good. At the present i think their servers are down for maintainence.
I would summarize the above with following words
" Blue host is close to perfect for customers who want to start a wordpress blog with dmain name and many other features.Price are also good. Customer service is laos very good.
For blog hosting i wwoukld give it a 4.5 star"
I have a dedicated server with Bluehost paying $150 per month, in three month blocks... and the level of support is well poor.
Live Chat support is not offered, getting through to them simply results in a please call in.
Calling in means a long wait in a queue and if you phone general support you then have to queue to get through to dedicated support.
Tickets - well these may get answered in a week or so after submitting them,
I've also experienced a major outage with my dedicated server down for most of 24 hours...
I love bluehost, there are the best hosting company i'v ever seen. I hosted one of my blog there, since then i'v never encouter server problem. They always respond to my need, each time i contact them.. They are the best and alway the best they will remain..
So a back in April 2013, my website was becoming to big to be on shared hosting so I decided to buy a dedicated server with bluehost.
At the time bluehost looked great, and I bought their mid range server at $199/month, this price was great for me.
Before August bluehost was good for me, however one thing that did bug me was their support for dedicated servers, they don’t have live chat support so you have to call up. This may be OK if your in the USA, but I’m in the UK so it means I have to call their international support number first, then I have to be transferred to their dedicated server support team.
This means I have experienced waits of up to 30 minutes to get some support. But to be fair the support I have received is good, it’s just accessing it that can be hard.
But on Friday august 2nd it all went horrible! I mean horrible!
On august 1st I had launched my next large website, and within 24 hours it had gained over 3000 members and got over 50,000 visits, I expected this launch to get even bigger on August 2nd and I expected my new site to grow even more at a faster rate. But… It didn’t. Why?
Bluehost suffered a massive outage causing all my websites to go down. My sites were up and down for well over 36 hours, disrupting over 150,000 people that tried to access my sites. It completely screwed over the launch of my new website and it screwed my established websites. After 24 hours of repetitive tweets on twitter from bluehost saying “it will be resolved soon” I thought enough was enough and I decided to look for a new dedicated server company.
It is now august 4th and I have a new server with liquid web and they specialize in dedicated servers so their support is amazing and I have already had my sites migrated from bluehost by their migration team.
But also today a new problem has emerged. Due to my websites being down I have lost my google rankings and dropped from being #1 to past the second page!
My daily revenue has also decreased by over 50%! Meaning bluehost has totally caused my business to go down hill. Now I’m on a new server I hope I will regain my rankings and revenue, but for now I am very annoyed with bluehost. I’m at least glad that liquid web has a 100% up time guarantee.
From my point of view every webhosting service offers great service. But bluehost makes the difference for me because not only its free of ads and annoying pop ups its fast and convenient. It gives you awesome offers and the payments methods are smooth and easy. I personally gurantee that with bluehost no one will be dissappointed. Its epic I voucha as a customer
i have gone through many web hosting comapany's and i want to say that blue host really rocks.First of all, it is user friendly just a college student like me can handle this very professionally and it is value for each money we pay.As a college student i only prefer bluehost because using this service we can save our precious money and time because its user friendly
Worst host i have ever seen. SLOW, DISCONNECTED, OFFLINE, happens all the time. Our team has to move to somewhere else, their home website has been often crashing. Recommend not to use.
Servers are going down at least once a month for hours at a time. I guess that's okay if you're hosting personal sites, but for business sites, it's not good at all.
Bluehost has been down 100% since last night, almost 12 hours. No email, no web sites, even their own website is down. Bluehost has put my company out of business and I recomend against using them
BlueHost has been good in terms of reliability of the service. They server has been down a couple of times this year, so I can't say it's great. But what I can say is that they don't take phone calls when their server is down. Basically, you want to find out when they expect to be back and you call to the main line... there is NO option to hit the button #2 to talk to their support team. Leaving your customer's desperate is not the answer Bluehost!
Horrible customer service support. I called and someone hang up on me even without talking for reseller account.
i use bluehost in alberta canada
their so called unlimited domains has a file cap - so if you have 60 domains like i do and they are all running wordpress you will make out your file count. This was very misleading and unlimited means without limits. They have a 250000 file limit.
so - i was forced to upgrade to a vpn service for 24.95 per month and ever since my email has not been functioning well. I can hardly send out email from my local machine using thunderbird. I spoke with 6 different people in tech support and all but the last one was blaming my end and told me to dump my cache and do a bunch of things as the problem is on my end. the 6th guy did a trace and telus my isp is blocking bluehost.
turns out that bluehost has lots of spammers on it site and isps have been blocking their servers.
they are now trying to get me up and running but have in no way offered any compensation for my time one the phone which is about 6 hours or a credit to my account.
time for an another provider and time to say goodbye to bluehost
i consider, that is very useful and cheap, i can store unlimited files, email accounts and databases for the same price, there is a very fast chat system for support and sales, :D but all is only in english :(
I can only relate my own story but searches online suggest that my experience is quite common with this company. Firstly I wasted over a year on their shared hosting that constantly throttled my sites. I went down from 300 to 500 visitors a day to maybe 150 per day. Google stopped sending me traffic as some pages would take up to 19 secs to load. Then I decided to move over to VPS and this was the final straw. After less than 24 hours my site went down and although I started up tickets and received automated responses, I never had a human get in touch after repeated emails, Online chat was unavailable after moving to VPS and my only option was to phone them. Being from the UK, I decided to cut my loses and give up on hosting. Before my sites went down, I'd luckily decided to mirror my site on Blogger. When my VPS went down I lost all my images, as they were being hot-linked from Bluehost, but I'm happy to go through my entire site as long as I don't have to suffer by the likes of Bluehost. My advice is stay clear of this company. In my experience, they're a complete waste of time, as their customer care was none existent for me. Since moving to Blogger my site has risen in rank from just under 2 million to 700 near thousand. My page speeds, even on image intense posts, are under 5 secs. My site is basically where it should have been for the last year or so but which was kept under by poor hosting.
I found very very long technical support Chat wait times minimum 15 and upto 60 mins every time I tried to have an issue.
And their support phone service is not working either as I called from outside US, both numbers got disconnected after I reached them for a few mins.
We deal with several hosting companies since we build websites for clients but we aren't in the hosting business so we insist clients host their own sites. Have had many issues with configuring "standard" functionality like PHPmail & sendmail for example with some big-name hosting companies. No such problems with Bluehost- as a matter of fact, it's the company we recommend to our clients when they are looking for advice.
The support from Bluehost isn't the greatest but that's par for the course. The online chat support pretty normally has a 20 minute queue and then 5 minutes for them to "get" your issue. After that, once the catch on to the problem, they usually stick with you and have some good recommendations. For $10 a month, you really can't expect much more than that.
Speaking of $10 a month - it's very disappointing that the low cost of entry (about $4 a month) expires after a year and raises significantly with no coupons available after the first year. For a small site, it's worth just getting a new $4 a month account and then moving everything over. Seems like a lot of work for them and for the consumer. The strategy might be working but it makes most of my clients "shop" every year. I'd recommend Bluehost look at a retention strategy to build long time loyalty that will help then get long time referrals. Just a thought.
I have been running content sites since 2008 - over 5 years since.
I have two bluehost accounts and one hostgator account. based on the last vigorous updates on google ranking algo.. am giving up content sites for SEO and moving to listbuilding.. as a result i want to be left with one hosting account and retire the other 2..
Question: Do I retain one bluehost account? or do i retain the hostgator account and close the 2 bluehost accounts.
I've already decided what which one I'll retain and I'd like to offer my experience with both companies.. so you can use to decide.. incase you are comparing the two.
Robustness & Reliability:
When bluehost goes down - it can do so for 15 minutes to two hours. This can suck if you are in the middle of a launch or a serious paid campaign.. This has happened severally for the last 5 years.. incidentally one account can be down and the other is not.. so it depends with the neighborhood you are set in..
Hostgator.. I can't say it doesn't go down.. but atleast I've never noticed. I've been with them for the last 2 years.
with bluehost It's hard to find one support agent offering a comprehensive solution.. with their live support you can be transferred multiple times across departments.. and each agent doesnot read previous input in the chat.. they ask how can i help.. so you start the story all over again..
Bluehost live chat takes a long time before an agent attends you.. on 26th dec 2012 i waited nearly 27 minutes before i could get an agent to attend to me.. who later told me that he can't help because the issue relates to billing and the dept.. will open in 4 hours time .. which i find ridiculous for a company with international customers plus all the time difference e.t.c.
Hostgator - the technical team know their stuff.. plus they are willing to even login and adjust some settings for you at no extra cost.. compared to bluehost they tell you to hire a webmaster or follow the neatly designed tutorials and do it yourself.
Email limit - i had a socialbookmarking plugin that was sending emails to ping.fm for distribution.. i used the plugin at bluehost and at hostgator on various websites; the plugin exceeded the set email limit per hour per account. bluehost responds by suspending my entire account.. over 35 websites down .. hostgator responds by disabling cronjobs and informing me via email.. the rest of the sites were still up and running.. (on this issue alone hostgator are more human/ understanding, bluehost i find them punitive implementing every letter on their TOS without warning / delay)
if your account expires at midnight .. it gets suspended same minute at bluehost.. with hostgator they allow upto 10 working days to sort your billing and just so you know during this period your services are up and running.. with bluehost if you don't sort your billing your account is deleted PERMANENTLY after 10 business days..
I had an incident where my credit card expired and the band delayed to renew it on time.. but i had tons of cash on paypal.. but as you know you cant make a pre-approved payment with paypal even if you have a paypal balance.. if your credit card is about to expire.. the only solution is to make a direct paypal transfer.. so this happened to me when one of my bluehost account was about to expire.. i requested that i send them paypal deposit to offset the renewal period.. they returned the money and said their system only works with paypal preapproved payments.. so services will remain offline until i can sort the issue with getting a new creditcard..
Those are the main issues i can recall.. my conclusion is.. am staying with hostgator and i'll let the bluehost accounts expire naturally..
I had a shared BlueHost account for many years. They seem to be the most valuable shared hosting provider out there with cPanel, which is a great way to manage websites on your own. One day, I received a notification from BlueHost out of the blue that I had violated their acceptable use policy and that my service was suspended. I had no recourse due to being locked out of my shared account so I contact their live chat support that told me I was using their server as a storage host which is against their policy. The offending files that they thought I was hosting on the shared account was 2 cPanel backups that were in the root and were recently generated and soon to be downloaded. I explained that it was simply a backup of my site (by a utility and method that is provided by them) but they would not back down. I sent an email to the very public CEO of the company who returned my email with a very rude comment about not reading the terms and conditions and being a bad customer.
The bottom line is that, from my experience, their service is good, however their policies and support reps (including the CEO himself) do a very poor job of communicating their policies and understanding the ramifications of backing up your website and how it relates to their policies. If you cannot afford to have your website down due to false accusations of abuse then this provider is not for you.
every day at pick hours we get this message Bandwidth Limit Exceeded
The server is temporarily unable to service your request due to the site owner reaching his/her bandwidth limit. Please try again later.
I wish that a hosting provider run all time with no error database problem.
bluehost support staff is quite good might they'll take more time than usual sometimes but provides accurate support as needs.
they all (staff memb.) have to know what a random user wants and love.
bluehost is the name as self ..... simple clean and sharp.
bluehost suits for every kinda of publishers. but as an blogger i would to say that it as a technology bloggers.
ya defiantly i'll recommend bluehost to my relatives which looking for a well hosting provider.
Bluehost is the most helpful hosting company I have ever had. The customer service wait time is minimal, and they are able to promptly and EXPERTLY help with any issues I have.
Most recently, a custom plugin was accidentally updated on our site, despite the designer's warnings that if the plugin is updated, it will "break the site". One of our employees very innocently updated the plugins...which broke the whole site.
I contacted the designer twice by phone and 4 times by email, with no response in 3 days.
I called Bluehost and they fixed the problem in less than 10 minutes.
This is not the only instance of them going above and beyond to help us with issues- issues that are not even their responsibility necessarily.
Certainly the best hosting company according to me.
I have'nt worked with many hosting companies but in early stage i used to change my hosting from one company to another until i found this one. Their uptime amazes me.. Most of the hosting companies used to block the domains for 24 hrs for over usage., But BLUEHOST does'nt.
Their customer support is also very good..
Certainly the Hosting company of the era.
In keeping with the question - in my experience BlueHost sucks!
I just lost two clients valued at $3k per month this morning because my bluehost server was down again. it was the 7th time this year. Five of those times, I was notified by my client themself. Why? Because Blueshost does not notify you of server outages. The other two times I happened to catch.
Their chat support is horrendous. Submit a question and wait 5 for them to answer. Their phone support is a tad better - if you can get to someone who knows what they are talking about. 50/50 shot there.
Anyway - I'm in the market for a new solution that is solid. I host about 13 (now 11) web sites as part of a managed services agreement. Any advice of something with stellar uptime and support would be appreciated. Either way - I'm off of BlueHost within 10 days (I had been a client for over 5 years). I just cannot stake my business on their deteriorating support and uptime any longer.
It really pains me alot to know this Host is here with some Star rates...
They suck when it comes to Features.
I need fsockopen and it was listed, but not working for my Script.
I am using Bluehost hosting service for more than 10 years for my business. They are offering amazing service and packages which suits small to mid size and large enterprise corporations . Outstanding Support, Speed and Flexibility, Blazing Fast Servers, SSH Secure Shell Access and lots of features.
Before I began my first real site, I had some experience with free hosting sites. Compared to them, BlueHost is an elite hosting.
The features offered at BlueHost, are brilliant. $4.95 a month for an unlimited hosting with free domain, is something you rarely see. It would probably be number 1 hosting, if it wasn't for these 2 things:
- Uptime isn't dependable - 3 months ago, my site was down for about 40 minutes. Every serious webmaster know that even less than 1 hour, can seriously hurt his online profits.
This only happened once, and I received an apology on email, shortly after. If anything, its good that they are aware of the downtime.
- Site design is too simple - Many ran away after they witnessed it. I tried to get a friend of mine to host at BlueHost like me, but it was futile. He believed that anyone with basic computer skills could design a site that way, so according to him - it was scam.
They need to make their design more professional. That way, people will trust them more.
Since its so simple, its great for beginners and experts alike. Support is friendly and replies fast. I recommend this host for people that want to start their own business. I host my shop there, and that downtime was the only thing I hate about them.
In a nutshell, great hosting service.
i think it is a very good web site for web hosting.it has almost all features like good uptime customer support and other that forced me to believe me that it is a best web hosting site.
Im an IT manager of a large transportation company in Reno, NV. For years we had a smaller local company host our 9 domains and things were okay. The issue was support. The sys admin for that small hosting company only worked 4 hours a day. If I needed support during those off hours, I was out of luck and it badly reflected on our sites. Also, their hosting service cost us $180/mo!!! No kidding!
Ive since, recently, switched to BlueHost. As I cannot comment on uptime just yet, the rest of the service is GRADE A+. Support really does live up to its claim: a voice on the line in less than 30 seconds. See if YOUR hosting service can do that....
We run three different WordPress sites and they load faster than the other host we had. Also, we host SQL databases on two different servers at our facility and the redirects and A-records set on Bluehost work flawlessly.
All in all, and for the money, Bluehost ROCKS!
Well just easy to say, to avoid. AVOID.
I wanted to change hosting company just because price was cheaper so I payed a hosting plan with bluehost. It was weekend and office was closed, and the phone number I gave was the office one, since it was my company's host.
So they deactivated my account, and told me to call from the office number and say the last 4 digits in the CC used to pay.
And so I tried for 3 days, and I always listened that they could not access my domain and account and to call 30 minutes later.
Now my previous hosting expired and I have no host, so I tried to contact them to cancel my account since they have a refund account anytime, and now phone is not enough, I am forced to send a copy of CC and valid ID for a company.
And so I payed my previous host company Inmotion hosting wich were as always great and still no refund from Bluehost.
Blue host offers private servers and other great features.It is affordable and reliable.It offers many scripts like phbb,wordpress etc.Is consists of live chat and it offers support like 24/7(which is true)
Their services are awesome unlike many other hosting sites.
Blue host is suitable for any kind of site(forums,merchandise,what not).In simple words---it is awesome.I left my other hosting service after looking at it.I would recommend blue host.
I have been using blue host for almost 2 years. They have so many issues in for support.
For email support they ask for at least 24 hrs and they never respond before 36-40 hrs.
In case you want to get connected to chat support it will take 30 mins to get connected and then 5 min for any response to your query.
Worst hosting I have ever had. Firstly, I had shared hosting which constantly went down, then I upgraded to their new VPS which is still in Beta. This is when my real problems started. I'm currently going through cancellation as my site has been down for more than two days now and because they won't deal with me over chat (as I'm not on shared) they either want me to phone or raise a ticket. I'm from the UK so I raised a ticket. I got an automated response saying they'd be in touch. THIS WAS 3 DAYS AGO!! And worse than my sites being down, I even can't access my cPanal. I've just set in motion a cancellation so I can at least get my money back, if not my site or files. Good thing I migrated all my files to Blogger (Blogspot) before all this went down or I'd be still waiting on them for help in getting my sites back. Take my advice, if you're looking for hosting, look at Blogger. The page load speeds are much faster than most hosting you can buy and I've seen sites at 140,000 using Blogger. How do I know this? I use a plugin for Chrome and Firefox called Wappalyzer. Page speeds that took upwards of 19 secs with Bluhost shared takes max 4 secs on Blogger. Do yourself a favour, migrate your files to Blogger and get free hosting for life, No phoning Google up to ask where you site is because they have it all backed up and running smoothly. No hosting fees either. What more can you ask for?
I hosting about 10 sites in my bluehost account for an year now and i could say that it has the best shared hosting platform ever built . I have not faced a downtime with the sites.
But the response time of the server is little slow compared to hostgator.
After i bought a dedicated Ip address the response time to service improved a little.
I am overall satisfied with their hosting service and its the best value for our money.
I Highly recommend them.
BlueHost is absolutely one of my favorite hosting providers. I was looking for a suitable, affordable web hosting service for my Wordpress blog. Through Wordpress, I actually found BlueHost and got a discount. Their affordable solutions and great 'extras' (such as email accounts, free domain, $100 Google advertisement credit, unlimited space, etc.). Using BlueHost is extremely easy. Even if you are not especially tech savvy, you will be able to format a beautiful website. You have control over everything with BlueHost. I am very happy to have been introduced to BlueHost. I have not had any problems in all of my time with my site. Thanks to BlueHost's affordable and easy options, I now have a fast, efficient website that is now receiving more viewers than ever before. It is also always nicer and more professional to have a regular .com site than a .wordpress.com one. As I mentioned before, I have not had any problems, so I have not yet had to contact customer support service. (If I did, I'm sure that it would be great!) BlueHost is suitable for everyone, whether you are hosting a basic blog to a full blown ecommerce site. I would definitely recommend BlueHost to anyone who is interested in web hosting, whether they are newcomers to the whole web design industry or professionals in the field. Many of my friends are already using BlueHost to power their sites because I told them just how awesome it really is. I am now currently using a WordPress hosted .wordpress.com blog site, because I am searching to find other web hosting services, & because I like to try new things. But overall...BlueHost is AMAZING!
BlueHost are really good because they have good servers, easy FTP file transfer, it's quite cheap and there is infinite storage.
With BlueHost, it’s easy – there are no endless plan configurations, with different specs and confusing fees. They offer one type of hosting service only, focusing on shared web hosting. Nevertheless, it doesn’t mean that small businesses and organizations can’t use this shared hosting plan; in fact, the plan is so feature-packed that it may appear as a very sweet deal for the companies that have low to moderate traffic requirements.i have tested the shared web hosting services offered by BlueHost and the results are positive. i liked the fact that the company offers the easy-to-use and efficient cPanel administration tool, which gives users complete control over their web hosting account.BlueHost us assists the customers who want to deploy eCommerce applications by offering them several technical features that are essential for running an online store. Among them, we can note the SSL secure server, the password protected directories, and the openPGP encryption. These features allow clients to build secure and reliable eCommerce applications that are protected from fraudsters and the attacks of hackers.
The script library gives you the most popular open source eCommerce applications. Users can choose from OS Commerce, Agora, Cube Cart, and Zen Cart, which can be used to create professional-looking online stores that attract visitors and create revenue.
I have had a terrible time with Bluehost. I have many accounts and sites with them and experience downtime regularly, even with the Pro accounts, which I upgraded to with the hope that the service would be better.
Often the sites are slow - they hang for a period of time while trying to load. I think it has to do with PHP processing, MySQL requests, or both, so if you use either, DO NOT use Bluehost. At other times the sites are completely unresponsive. I have a lot of my client's websites here and I've nearly lost clients due to the poor reliability. I have to worry about it constantly.
I would move all of my sites from Bluehost, but it would probably take me a week or more to do it and I just don't have that kind of time.
They heavily promote the fact that you can put as many sites on one account as you want. Why??!! Ever since they started that, performance and reliability have nose dived.
I DO NOT recommend Bluehost.
I highly recommend BlueHost for personal and business enterprises either you are a computer guru or not, you can work with BlueHost. I am an IT Specialist for more than 7 years. Applying scripts are at ease with no problem but in fact as far as minor issues is concerned, it will not screw up your mindset, perfectly recommended! Several features why I like Bluehost includes: Good hosting, control panel, 24/7 active on-line support, website builder, e-mail, and the security features.
The professionalism of their support staffs are great! They were able to solved minor and major issues in a well-versed manner. HIGHLY RECOMMENDED! Keep up the good work! God bless!
Countrywide Consumers Cooperative
I love Bluehost since I had my domain for a couple of years now and so far I have no problems. I like the design of the domain panel and I got a really good price. I would recommend Bluehost.
I use hostgator & godaddy also in my past. I use a script with google docs to check the up-time of my website. This script will check the up-time in every 5 minute and when your site is down it will check in every minute.
In a day i receive 30-50 sms regarding down time of my website but with blue host i will receive sms once in 2 or 3 days. This is the best thing about bluehost that it is providing real 99.9% up time.