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Is Brinkster the host for you?
Last reviewed Dec 1, 2015
$ 6.00 / Month
I have been hosting with Brinkster for over 10 years and when I started hosting sites, they were great. Seemed to be a very small company - one you could call and actually talk to a person. I never had any issues and always recommended them to friends and colleagues. In the past 3 to 4 years, I haven't been happy with their service at all. Our site is down at least 4 or 5 times a year and I run into hacking issues all the time.
I was able to switch over our email hosting, which has saved a lot of heartache. Unfortunately, I am sort of stuck with hosting our site on Brinkster because of a business break up and loss of passwords, etc. However, I would no longer recommend Brinkster for hosting or email to anyone.
I had been hosting with Brinkster for 11 years and used to host over 30 websites on their servers. In the beginning they were great. But after a couple of years they just lost touch completely. I started having issues with my websites being hacked since they were being hosted on windows 2003 servers that were vulnerable to attacks. They started having downtimes frequently. Once all my websites and emails were down for 16 hours, not kidding you. The back end control panel is good for nothing and support are useless at times. A nightmare!
Brinkster security sucks. I have had several hacking incidents since August 2014. During the second incident I discovered that Brinkster is still in the process of upgrading server software from the 2003 version (this is 2015, might I note) and that this allows for easy hacking. The most recent hack occurred on Jan. 5, 2015, and I was unable to contact customer support by phone (after three calls and more than 45 minutes on hold — I got cut off each time after 15 min of holding), I decided to transfer my domain and was able to contact a representative via online chat. An interesting side note: the customer service rep. typed that customers are automatically disconnected after holding for 15 minutes! WTF?!
I have never worked with a service that is so unintuitive to use and has consistent security issues for hosted sites. My site is maintained for a small nonprofit animal rescue organization and I have spent dozens of hours dealing with hacking since the site was launched on brinskter.
The interface is difficult to use, information/settings are not easy to find (esp. when transferring a domain). The online help answers are practically non-existent so you're forced to deal with a customer service rep . . . if you can reach one, they are very friendly.
Another thing that surprised me: request a forgotten password and they EMAIL YOU THE PASSWORD ... no code to reset it, just your login name and password right through the email. Amazing and amazingly unsecured. Who does that?
The Brinkster team spent a lot of time helping me build the right solution. I ended up selecting a VMware cloud server. Within 24 hrs. I had my firewall configured (included in price of server) and resources available. The system has been up and running for a few months now without any problems. The SE told me the VMs are configured in an HA environment which is great. I am using the SSD storage which has been performing well. I can scale my storage as I need it...mch better environment than the dedicated server I was using with a different provider. I'm a happy customer!
I've been with Brinkster for ELEVEN YEARS!!!! I've paid then thousands of dollars to host my business sites. All was well in the beginning, but for the last several years, quality has gone down fast. It's just unbelievable that it could fall so much, from being a reputable host to a complete could-care-less attitude. You see that not by talking to their people (all very nice and willing to help), that are obviously unable to help by the lack of investment and participation from their management.
Expensive email is down at least once a month, despite you paying through the nose for "improvements" that never improve anything. It's like I am their quality control, once it goes down and I contact them they will reboot the server once again and all is well for a few days or weeks. There is no policy, equipment or personnel that will reboot it when it needs it without my having to stop work to call them to let them know that their email service is down or slow. And instead of being paid to work for them, I have to shell out a couple bucks a month for EACH mailbox. That sucks big time.
Finally, my site was hacked in August, and they uploaded thousands of rogue pages and spammer services on my reputable 10-year old domain. Guess what happened when "Louis Vitton" became the main keywords in my site? That's right, Google didn't like it and I lost my first page position before I could recognize what was happening.
There you have it. Now I am with another host - better, faster, cheaper, and more secure. Inertia kept me at Brinkster for way too long.
I'm client of Brinkster for more than 10 years. They used to be great, their grows was amazing...but, seems they are not capable to keep a simple good service anymore. My site is out for months. The contact with support is irritant, seems they are playing around with you until you give up. They don't care. That was the last impression I would expect from the old and good Brinkster. Since even my FTP is also not working , I'm finding a way to backup and change to another provider soon.
We have been waiting for almost a week and our website is still down. Over the last couple of months, hackers have been uploading thousands of files and pages to our Brinkster server. Brinkster: not secure and not professional. I am so unhappy with this service and will be switching hosts ASAP.
Okay in 2009 Brinkster totally rocked. Uptime was unsurpassed and support was there and willing. Fast forward to 2014 and to start with, support is niether supportive or helpfull. I run a web development company in New Zealand and before you go all blah blah little country, don't forget I develope everywhere. My best clients all over the world have called, texted and emailed me all day. Expletives aside, they all want quit. Thats such a terrible reflection on me and my company. Brinkster, I'm out and will never ever recommend you. You are hurting my busuness and all of those that I either signed up through you or referred you. Big call, bad game Brinkster
Brinkster used to be great until few years ago, had a popular website hosted there for many years. In the last couple of year though Brinkster's service is simple a disaster. My website used to be more down than up. They do have a quick chat support system which is good however I got fed up of having to contact chat support twice a day to get the website back up.
The tip of the iceberg was when one particular chat support agent started blaming my website design for the downtime and he would refuse to help!!!
Since then I have move my website onto another host and not only it has so far never been down once (...shows that my website's design has nothing to do with the downtime) but the service is much much faster and I have much more features available for lower cost!!
I had also move a domain to Brinkster, only to discover that they didn't really handle it themselves but through TwoCows so once I moved it to Brinkster I had no direct control on it.
My recommendation: stay away from Brinkter.
I started with Brinkster many years ago when they were eWebCity. I was a happy customer, but now I am canceling. One reason is the billing department's customer service. We agreed to a pricing adjustment, but they failed to apply it. Fees have increased. They are sending out a lot of spam regarding marketing and promotion services. I won't be recommending your hosting services anymore.
Brinkster did a good job of hosting our website, which was just basic static html5. Email on the other hand was horrendous. They are down at least once a week. I am the IT manager for the company, and their excuses for why the email was down was bs. Their support, while there quickly, are not educated whatsoever. They want to charge for email that should be free as bad as it is.
They used to be a great company 10 years ago, now they are bitter dissapointment, the last scam they did to loyal customer was to start chargin 1USD monthly per email address, so if you have 50 email addresses, you have to pay 50USD per month, and there's no opting out, also they don't offer much features, and their support is aweful, check out their facebook page and see other users like me opting out, they are a terrible company now, stay away from them
$1/email NO NO NO
when it signs the service the emails are free, now they want a dollar for email, I am changing web hosting
Generally speaking, I've been using hostable.com (a brinkster's sub-company hosting service) for years. I know this website is because a blog recommended the service for cheap price $0.99 for three years unlimited plan.
My website may occasionally down for no more than 3 mins, but each time I try to contact customer service, they fail to response immediately. When everything come back and restore, they say everything is OK. I remember they never provide pre-notice telling users that they may maintain their server.
They provide on-click installment for website, but no any instructions. I tried to contact live support, they solved but caused confusion.
I think this host is suitable for individual and shall NOT be used for commercial organizations.
I think this host is best for those new learners and who is not willing to pay to much for first-step learning tool.
They used to be great and grew a lot and seemed to be doing well. Then out of the blue (yes, no notification despite their claim) you have to pay $1/email account/month!!! I just renewed for 2 years...I'm looking to move now! I hope I get a refund...I've been with them for longer than most hosting sites were up...some loyalty! Good bye brinkster.
I've been using Brinkster for the last 2 years, and while it hasn't been flawless, the support has been outstanding. And, over the last several months - based on the emails they send customers, Brinkster has invested significantly in their service offering - most of which goes toward uptime. Thanks Brinkster!
Brinkster has been going downhill for a few years. Their service has deteriorated and their customer service representatives don't seem to care. They used to be a good place to host my site--there was an issue or two every year, but they mostly kept their customers happy.
In the past three months, they have been experiencing repeated issues--email not working, FTP access being down, and websites going offline.
I posted some negative comments on their facebook page, but they deleted every single comment. They must have changed their customer service policies recently, because they are no longer trying to solve my problems, they are only interested in arguing how they are not responsible for the issues and silencing the critics.
Brinkster began in New Jersey in 1999 as WebCity, and was founded by Jared and Christine Stauffer. Today the company is still owned by the Stauffers, with Jared as the President and CEO.
Company and Services
In 2000, a year after it was founded, the company's name was changed from WebCity to Brinkster. In 2004 Brinkster – full name Brinkster Communication Corporation – moved its headquarters to Phoenix, Arizona and in 2008 all its US staff were relocated there. The European headquarters is in Frankfurt, Germany.
Brinkster has customers in more than 175 countries. It has more than two million free and 40,000 paying customers, and hosts more than 60,000 domains. Brinkster offers the usual mix of domain names, web services, email and web hosting (which is available on both Linux and Windows platforms).
Web hosting from Brinkster is offered in shared or dedicated server packages. Within each of these you can opt for a small, medium or large hosting solution with corresponding amounts of storage, bandwidth and features.
All packages come with at least one free domain name - the larger the package the more domains you get free. It also has a 90 day money back guarantee (minus any set-up or domain name fees) if you are not satisfied with their service.
Brinkster boasts “Radical Support”, which is available 24/7 by live chat, email or phone.
Brinkster also offers very basic free web hosting which comes with email and website builder software. There are no ads but the package is limited and only caters to simple and small websites; however, you do get access to customer support.
The company has been voted the Reader’s Choice three times (in 2003, 2004 and 2006) by Visual Studio Magazine, as well as being the Editor’s Choice for web hosting in Webhost Magazine and Buyers Guide in 2003. Brinkster is a chartered member of Global Social Responsibility for Web Hosting Initiative (gsrwhi.org).It is involved with charities the St Vincent de Paul and the Hope Project charities and also offers discounted hosting to non-profit organizations worldwide.
Brinkster's data centers are in Phoenix, Arizona.
Brinkster offers Linux-based web host services as well as Windows-based web host services for a rather thorough set of web hosting products.
You won’t see any unexpected price changes because the company does not change their pricing on renewal.
The company features a very wide variety of options of dedicated systems built to suit your needs. They also have three managed Linux products and three managed Windows products.
Depending on the shared web hosting plan selected, with their most basic plan, you do not get a domain. You can also opt for their mid-level plan which provides two free domains or you can take their highest plan which comes with five free domains.
Domain registration services are available ono their site and they feature all the top level domains as well a number of the newer domains that have come along recently.
Each customer benefits from their 90 day money back guarantee on their hosting services.
The company has a VMWare cloud service that is set up in distinct VPS offerings. If you look at the page there are many options to choose from and you can find the power, memory and size of package that suits you best.
Live phone support is available 24x7 with the number on their site. They also have a chat service on their site to answer all of your questions around the clock.
If you’re looking for international support, you’re out of luck because only English support is available.
They are headquartered in the United States out of Phoenix, AZ.
The company features its state of the art data center in the low-disaster area, highly connected city of Phoenix, AZ.
Depending on which hosting platform from either Windows or Linux that a customer selects, a number of programming languages such as PHP, Perl, ASP, ASP.NET, Ruby and Ruby on Rails are supported.
The company offers reseller programs that allow you to sell cloud services and they feature a white label cloud program to help you do it.
They feature an easy affiliate program, complete with tracking, reports and three levels of commissions available.
They do not offer a migration service, but they do have accessible tech support to see you through onboarding and migration.
Many WordPress sites have been launched on their platforms, it is fully supported and with excellent infrastructure, it’s a great environment to run this popular software on.
You can choose from plans that allow either 50, 100, or 200 domains that can be run under one of their shared web hosting accounts.
On all of their plans, the company provides an easy drag and drop, wizard interface site builder to make it easy to build and launch web sites.
The infrastructure is protected around the clock from attacks of all kinds, as they employ excellent firewall and VPN software elements in addition to enterprise-grade hardware.
Prestashop is not explicitly supported on their site, but this platform can be found on throughout their services as they feature all the required technical elements to run it.
The Joomla CMS system can be installed on their service plans. It is not explicitly supported, but you do have all the requirements you need like PHP and MySQL, as well as fast servers. There aren’t any migration services available, but their accessible help could make moving sites over easy.
WordPress installs can be migrated to the service, but there are no explicit tools for migrating this other than control panel tools that interface and transport files and databases.
e-Commerce platforms are thoroughly supported including all of the features of SSL, shopping carts, checkouts and more.
This company does offer a thoroughly capable infrastructure and series of plans that could support image-based sites.
Magento is supported on their shared web hosting plans and they also have special options available for SSL and many types of optional Magento plugins are compatible as well.
Depending on whether you are using Linux or Windows shared web hosting, the company provides either a cPanel or a WHM control panel. Each of these control panels serve as a central interface for management tools, reporting and other necessary web functions.
You can pay with all of your major credit cards such as MasterCard, Visa, American Express, and Discover.
The company has made their message about uptime very clear through their uptime commitment and a 100% service Uptime Guarantee. They will credit service back to customer accounts based on outage time.
There are no optional security features, but the company does partner with other companies to provide enhanced security where required, particularly in compliance situations like PCI and HIPAA.
On a direct basis, they do not offer CDN services as they are positioned on the fact that their data centers are built on fast servers and fast network technology. However they are compatible with CDN providers and you could implement one of them if you choose.
Many of their customers will choose either monthly or yearly contracts. As found in many situations, yearly contracts come with price advantages.
Domain privacy services are available for existing customers and outside customers, though they are not a registrar-focused business.
Their backup schedule consists of daily backups that are made each day. These backups are not really for the customer and are actually overwritten each day. It is recommended that each customer back up their own data.
Since all of their hosting plans go above and beyond the demands of what five sites would usually require, you can easily host those sites on any of their plans.
This hosting provider is different than most in that email accounts are charged per box and there are a variety of corresponding mailbox sizes that are available.
Depending on your choice of plans, you have either 200GB data/200GB transfer, 350GB data/3500GB transfer, or 500GB data/6000GB transfer, there is no unlimited option.
The company has some promotional discounts from time to time, including students and non-profit organizations. It's worth checking to see what is available when you are shopping or give them a call.
Their packages include a Yahoo $50 credit with various plans, but no Google AdWords promotion.
Video streaming is most appropriately served by VPS services or dedicated servers, as you can configure these systems for ffmpeg support.
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