Add Your Review for Cloudways

19 Cloudways Reviews:

Is Cloudways the host for you?

Last reviewed May 9, 2017

Key features

  • PHP
  • Windows
  • Windows
  • Live Chat Support
  • Help Center Live
  • Drupal

User Reviews - Total: 19

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Cloudways is one of the best hosting platforms. The company offers a better support and also has 24x7 chat service which is not seen out on other hosting platforms. It also offers a 14-day free trial which is more enough to experience this cloud platform. "Cloudways rocks" is the best phrase to say about it.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

First, the service is amazing—prompt, efficient and polite. I'm no developer—I can just about throw together a half-decent website—and I have big gaps in my technical knowledge. Cloudways have always helped solve a problem—even when the problem was created by me!
Second, the tech is superb. I have an AWS and Kyup server and both are a breeze to configure. You get granular control over your system without that being technically confusing. I've had NO hardware problems, which after 20 years of using hosting services, is miraculous.
Third, and last, the prices are fantastic. I've slashed my hosting costs by moving to Cloudways but increased the reliability and scaleability immensely.
Finally, there's a provider that does it all and does it really well. Couldn't recommend Cloudways more highly.

 
★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

We were looking for a manage hosting solution and this was perfect for us. It basically offers hosting on all the major cloud hosting solutions (amazon, digital ocean, etc.) and charges a premium on those plans for managing the servers.

I like that it's really fast with all the additional caching services they activate automatically and that the server is really easy to monitor (cpu, memory usage, etc.). SSL was also really easy to setup - it automatically renews a Let's encrypt certificate and they also manage backups.
The only problem I have is with the varnish service being a bit to aggressive on our homepage... For some reason, the Drupal varnish module isn't able to tell when we have new content. I either have to wait a couple of hours or manually clear the varnish cache to refresh the homepage.

 
★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

Cloudways rocks ...

I have just closed my 5th support ticket with you.

We have 10 servers and 32 applications being hosted across the platforms you support. There are technical issues that come up from time to time. The latest was a problem cloning a base configuration we have to a new server where the production application will run.

Support was superb. The initial response within minutes; diagnosis and resolution within 24 hours, including clean up of the data created in the failed clone processes. Abdul and Saad deserve a medal ...

Please keep up the services and functional additions to your platform

Alexander Bischoff
Operation Savannah, Inc

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Hosting with Cloudways was the best decission ever! On the on hand, with Cloudways I've full control and flexibility over my Server and on the other hand they provide a huge amout of tools wich make the whole webhosting and webdevelopment easy and effective. Thanks for making work easy for me!!! Cheers, Patrick

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

There are a few things to note about Cloudways that are important. I'll list this stuff here, as pro/con type stuff, and whether it's important 'info' in general:

-(info/PRO) They are not actually a HOST - they just help you manage servers from DigitalOcean or VULTR or Google or Amazon or Kyup (I might have that list wrong, so please check with them). As far as value, the extra few dollars that I'll spend on a DigitalOcean server to have them set it up, keep it running, support it, and install all of the software is a no-brainer. I'll spend $5 on a 512MB DO droplet, or $7.50 per month with Cloudways ($7 plus $0.50 for off-site backups). Can I manage the droplet myself? Of course, I can. But does it take me way more than $2.50 worth of my time. Absolutely. That's why I pay these guys for it. If it breaks, they help. If I screw it up, we can restore a backup.

-(pro) They make otherwise unsupported unmanaged servers into a supported hosting platform. Their English isn't perfect, but you use the little chat box to talk with them anyway. They're all very technical, and have (every time) fixed any issues I had. Even when it wasn't really their 'problem' (it was a problem with my site's PHP files) - they helped anyway. I can't say enough how good this is. I don't know who I could 'call on the phone' but I don't think I'd want to. Their written English is always plenty good to show them what's wrong, and they're good at fixing issues.

-(con) They will reach out to you via email and/or telephone to ask you about what you do, what your business is, and how they fit into it. This is only a con in that (in my opinion) I see it as a bit aggressive, and would rather just be my own web host shopper and not have them try to talk to me in this 'sales-ish' way. Although it's annoying, they generally stop it after a while. Once in a while, they email you and ask you to write a review if you want to (like this particular review). But there's no 'carrot' - they wont' give me a discount or anything for this. I'm just writing it on my own time.

-(pro) Their LAEMP stack is about as good as it gets, they have built-in Varnish (which, btw, MOST SERVERS DON'T NEED and can just cause goofy issues). I recommend that if you don't have a lot of crazy plugins or function on your website to TURN IT OFF. This is against their recommendations - but it only caches for matching User-Agents anyway. So probably 80% of the time, it's not going to deliver the cached page - just cause issues. If you use it, know to go into Applications > Application Settings > Varnish Settings, and add exceptions. For example, if you have a Shopping Cart, you'll want to add a URL exclusion for /cart/ or for a checkout page /checkout/ (or whatever the relative URL of your checkout page is or cart page). Otherwise, some people will show empty shopping carts. Anyway - that's just an example. Even WITHOUT using a caching plugin, the server is still caching, and that's important to know. But it's fast as can be anyway.

-(con) You don't get root access. This is not a HUGE con, since you're giving up root access in exchange for having this semi-managed VPS put together. Basically, the Cloudways guys can do administrative stuff, and you can do whatever is available in the console (or ssh for ftp and/or ssh for non-SU required commands as you wish). It's only a CON if you're a superuser like I am, but it's an acceptable sacrifice, usually.

-(pro) SUPER EASY SSL certificates. For Wordpress sites, it literally could not be easier. Change your wordpress default URL to https://yoursite.com in your general settings, use Better Search and Replace and Velvet Blues to change all URLs on your site from http://yoursite.com to https://yoursite.com, and install the Certificate via Cloudways, with yourname.com's domain. It really -- I can't explain how easy it is. Everyone should be using SSL, and they make it easy (via letsencrypt).

There's a lot more to write. Easy to scale up the server, and still cost-effective. Copy apps from one server to the other, byte for byte. Free migration plugin that works, 100% of the time, every time (from an old host to cloudways or cloudways to cloudways or anything wordpress to cloudways).... I put my money where my mouth is, and right now it's with these guys. I also enable local backups and download them monthly -- JUST IN CASE. I don't know these guys, and if they go out of business or disappear from the face of the earth, at least I have my local backup. But I'll tell you one thing - it's a lot better than dealing with the downtime / hacks / slowness / random issues with GoDaddy or one of the other shared providers. Getting your own VPS is where it's at, and these guys make it REALLY easy, even if you're not technical. Hope this review helps someone.

 
★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

Being with them now for two years for our website www.AporVino.com and everything has gone reasonably right. When we had some issues support was ALWAYS there (weekends, very late at night, holidays, always!) on the chat and the made every effort to solve the issue or questions we had. If the support person didn't know the answer it is quickly escaleted and at a higher level support person takes over inmediately and solves the issue. They are always implementing the latest trends in hosting for improved performance, and all at a very reasonable price.

 
★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

I moved my site over to Cloudways after seeing one of their reviews online. They had a self service option which helped me move some of my blogs over to a Cloudway host. What I like about the service is their admin interface which allows anyone to set up servers and applications on each of the servers without having to know too many technical details everything is interface driven.

Reaching out to support which I've hardly had to do was also a good experience with the team responding quickly to any queries. I haven't had any downtime since I've shifted over to Cloudways.

 
★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

Cloudways has a great support and a awesome uptime. Always that I have some doubts about my Wordpress sites, they are more then ready to help me and they know everything about my sites.
They are 24h hours available and with great tecnology to help me everytime I need. Thanks always!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have been a web developer since 96, it’s been more than 2 decades now and I have used a lot of hosting services in this time. As of yet CloudWays is the best hosting I've ever used. Though I must say that in beginning I was a bit reluctant to move from cPanel hosting, but after I moved this decisions turned out to be the best. I've moved all my sites to CloudWays and all client sites too. Firstly because their platform is very stable and super fast. Secondly, the back-end is the most user-friendly piece of hosting management software I've ever used. And finally because their tech support is beyond believable. I feel I can safely say their online chat is the best in the industry. Keep up the great work CloudWays!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Their hosting is the best among the ones I have ever used and the customer support is impressively good; they would just do anything for you, they helped me with the installation of Let´s Encrypt on three of my webpages. They even fixed all issues that came up, they have also helped me with lots of other issues earlier as well. I am not the most technical person when it comes to hosting and CMS. In short Cloudways is a great bunch of service minded individuals. I would for sure recommend Cloudways hosting to all.

 
★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

I started using Cloudways about a year ago. I migrated three WordPress websites and set up one HTML website, migrations process went well. So far I like Cloudways, I am a web designer and host most of my client’s sites and have quite a few personal WP sites that I will move over from other reseller hosting accounts I have.

Although I must add that I did got a little frustrated with Cloudways documentation, it was a bit complex to find answers for my queries, but I must say that their support has been excellent and they answered all my questions via chat box quickly. I would highly recommend cloudways to all.

 
★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

Excellent service & support, I found their hosting service very stable, reliable and fast. Although I feel console is missing a few intuitive elements to make it easier and clear to use, but overall they offer very good control panel. Their support is always very helpful, gives examples and links to get issues solved ASAP.I am very proud to be Cloudways customer.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

I have been using cloudways for my website for about 8 months now and I am very satisfied with their hosting service. Previously I have used Hostgator, Godaddy and VPS for my wordpress site, but was struggling with high load times and high bounce rates. Now after cloudways load time came down to 2.4 sec from 10+ seconds and bounce rate is also down. No doubt, I would recommend cloudways to everyone.

 
★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

Indeed the very best hosting providers, I would without doubt recommend everyone to use Cloudways cloud hosting. All the issues that came up were fixed instantly. Their management is amazing. I don't mind paying $3 extra compared to Digital Ocean as cloudways provide 24X7 cutomer support with a free SSL. This is wonderful dedicated server for WordPress, Prestashop, drupal etc. I would certainly rate them 9.5 / 10.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I moved my site to Cloudways 1GB vultr server. My load time improved three fold, WordPress back end got much faster. I ran substantial tests, including some small blitzs tests. No issues what so ever. I now have my three servers hosted at Cloudways and I am slowly moving my every client there. The CS has been great. The servers even better. Keep up the good work!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I Loved their control panel dashboard, it was lot easier to choose what provider your server is hosted at, but most of all, their support team is amazing, on live chat they respond to in seconds, they have so far helped out with every single issue that came up, they were amazing every time.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

It so nice to work with just professionals. That team gives you much more that they offer at they pricing. Their response is fantastic. You only have to calculate very carefully which hosting provider to choose and what server size. Eg. my Google Cloud server is the only server I use with one year with NO downtime :-)

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I was looking for an awesome host and came across Cloudways. I preferred Cloudways because of the following qualities:
1. Awesome support: Support with real human interaction in live chat. The live chat is always ON and you can easily get solution for any Cloudways related problem.
2. Easy web apps installation: 1 click WordPress installation, other apps are also available like Drupal, Joomla etc.
3. Cost: Unlike other cloud services, the cost starts $5 per month or $0.01 per hour. Initially, I started with 30 days free trial on basic server. No need to provide credit card details during signing up for free trial.
4. Customizable: A lot of options are available, you can choose between two cloud services (Amazon and DigitalOcean). You can easily customize the server resources according to your need. I was delighted to see region options too.

Based on cloud VMAN formula, it guaranties blazing speed. It is scalable. One of the other best feature that I really loved is free website migration.
In short, I got everything for a little price.

 
Cloudways logo

Cloudways

cloudways.com Founded: 2009

Cloudways Introduction

Based in Malta and founded in 2009, Cloudways offers fully managed, cloud-based hosting solutions. These are geared toward large websites and businesses looking for a solution that will manage administration for them. Soon, Cloudways will offer a self-managed cloud solutions geared toward individuals and developers for small website administration.

Support

Like many of their peers, Cloudways offers live chat and a ticketing system. Both support options are available on any day and at any time. Real-time answers can be expected for minor problems. The site also has a knowledge base for simple answers to basic questions.

Features

Whether you need PowerCloud, fully managed hosting for a large website, or Click&Go Cloud for individuals, Cloudways offers a set of helpful, basic features.

  • 24/7 live support via chat or support ticket
  • 30 days money-back guarantee
  • Free cloud migration
  • No contracts
  • Multi-site hosting
  • Regional managed hosting

Power Cloud

This solution is optimal if you own a large website, and prefer that Cloudways handle system administration and management, so you don’t have to.

  • Fully-managed, cloud hosting
  • 99.9% uptime guaranteed
  • 24/7 monitoring
  • You own your data and may migrate any time
  • Optional, separate database servers
  • On-demand scaling
  • Root access, SSH and sFTP
  • Additional, off-site backups for increased redundancy
  • Complete support for apps, like WordPress, Joomla, and Drupal
  • Multisite support from one admin panel
  • Support and automatic updating for plug-ins
  • Fully managed core application updates
  • Automatic scalability; no downtime
  • Optional automatic failover; prevents downtime by instantly switching to backup server if main server is down
  • SSL integration and optional PCI compliance add-on
  • Servers and apps are behind fully managed firewalls
  • Performance optimization features like Varnished, Memcached, and database optimization
  • Desktop and mobile monitoring of all your vital stats

Click&Go Cloud

This package is a simple, cloud hosting environment for individuals who wish to control management themselves. Also a good choice for developers to test and run sites.

  • One-click app deployment
  • Pre-installed, optimized apps
  • Partnered with Amazon Elastic Compute Cloud for reliable, redundant environment
  • Automatic and scheduled vertical scaling; one-click
  • Manual and automatic backups
  • One-click restore from backup
  • Performance optimization features like Varnished, Memcached, and NGINX
  • Dedicated servers with dedicated IPs
  • SSH access
  • You manage services like: MySQL, Apache, Varnish, and NGINX in control panel
  • Infrastructure planning and system consultancy
  • On-demand server provisioning
  • 100% uptime guaranteed
  • Advanced security measures to limit attack surface of servers

Pros

  • Root access included, despite being fully managed
  • Scalability in either account type
  • No contracts
  • Constant monitoring
  • Loads of optional features

Cons

  • Based outside the U.S. (sometimes a downside for customers in the U.S.)
  • Pricing is vague
  • Interested users must request a quote to find out more
  • No email or phone support

The Verdict
As the name suggests, Cloudways is all about cloud hosting and computing. You won’t find dedicated server plans with this company. However, those looking for simplicity and cloud-based hosting without the requirement of an experienced admin or Linux expert may find what they need with Cloudways. The fully-managed plans they offer are truly just that. With no contracts and a 30 day money-back guarantee, you can test drive their service to see if it meets your needs.

Last updated: 2017-04-27

Cloudways Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
DO512MB PHP Windows Windows APC PaaS IaaS 20GB 1TB $7.00/month
Usual price:
DO1GB PHP APC PaaS IaaS MongoDB Developer 30GB 2TB $17.00/month
Usual price:
DO2GB PHP APC IaaS PaaS MongoDB Developer 40GB 3TB $34.00/month
Usual price:

Cloudways Features

All Features

  • 24/7 Support
  • APC
  • Cloud
  • Developer
  • IaaS
  • memcached
  • MongoDB
  • PaaS
  • PHP 7
  • SugarCRM

How does Cloudways compare to their competitors?

Overall ★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★
Visit Cloudways
Overall★★★

Price Comparison

Cloudways$7.00
Rackspace Cloud$116.80

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