Just reading the previous comments on Dataflame and must say I'm disappointed others feel that way.

I've been with Dataflame for nearly three years now, hosting over 40 websites with them on a reseller package. The uptime, whilst not 100%, doesn't pose any errors and any down-time isn't for too long.

Their support is one of the best things about Dataflame. If I have a problem, my first port of call is the live chat function on the company's web site, and I always get a response and 99% of the time my problem resolved there and then within that conversation.

All in all, Dataflame provide a happy hosting experience and I have no qualms or inclination to sever any ties to them.

Although the hosting does come with cPanel, Dataflame are happy to make any required amendments to your server set-up, i.e. if you need a PHP module enabling/installing, etc. It's this level of human interaction that makes me appreciative of the service Dataflame provides, while also feeling I'm being looked after rather than at the mercy of some multinational organization who doesn't care much for individuals.

After many years experience as a web developer and administrator these people gave the worst service that I have ever experienced in any industry. Their staff are inept, insulting, rude and happily break as many of ICANN's regulations as they can ! They are cheap, but they'll cripple your company while you try to sort out their service, don't bother unless you want to deliberately bankrupt your company !
When we tried to move the domains to another registrar they put up as many hurdles as possible to make things difficult for us, including locking the domain as inactive even though we had paid them for another years registration and a transfer fee so that we could transfer. For days they denied that the domain was inactive, even though their own who-is service reported the domain as inactive. This was only resolved, under protest from them, when our new registrar phoned them up to tell them to stop being childish and spiteful. I wouldn't trust them to supply toilet paper let alone an internet domain registration and hosting service !

Features are pretty standard for a cPanel-managed hosting service, nothing too special. Uptime is OK but not great. Support SUCKS SUCKS SUCKS.

Every time there is a problem their 1st line support are so reluctant to escalate the issue that it takes hours of stupid and pointless by-the-book questions before they even accept that there is a problem. If you are a system and networking savvy techie and you try and help with technical information or suggestions the support staff have no idea what to do with it because Dataflame they are too cheap to pay for a decent level of technical understanding in their support staff.

Right now I am still waiting for them to sort out a DNS issue after my service has been down for 20 hours (two websites and 8 email addresses).

Q. What kind of customer is this host suitable for?
A. One with more money than sense.

Q. Would I recommend Dataflame to friends?
A. No, I want to keep my friends.

I started using Dataflame a number of years ago and they were actually pretty good. Obviously they are an example of success being the mother of complacency. I'm changing to another hosting company RIGHT NOW.