Add Your Review for Dot5Hosting

9 Dot5Hosting Reviews:

Is Dot5Hosting the host for you?

Last reviewed Jun 20, 2015

Key features

  • PHP
  • WordPress
  • Uptime Guarantee
  • MySQL
  • Perl
  • Python

User Reviews - Total: 9

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

They disabled my (extremely low traffic) account twice within a 6 month period--once for using too much bandwidth re a 20KB pdf file they claim was "crashing other users" and once for malicious files related to wordpress where they told me someone "someone must have hacked your ftp".
They made me remove 50 files identified in a cryptic txt file; then it took them two days to re-enable my site.
Don't use this host, they treat their customers like dirt.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

They automatically renewed my account after it had been closed for a year. I chatted online with a support person who refused any help but kept saying "The domain name cannot be refunded, however we can cancel the account so that you will not be renewed in future". I am denying payment through PayPal and going to block them from any future payments. STAY AWAY FROM THIS HOSTING SITE!

 
★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

Dot 5 forced me to change my web site because they would no longer support there own software. Once I did most of my newly published pages show up as "error message." They're telling me "there is nothing more that we can do." That it could continue for weeks or months. That it is Google's fault. There so called "technical support" cannot figure out what to do. I've had to wait on the phone now for over 3 hours and they have only made the situation worse. This use to be an inexpensive way to get your web page up, but now they have extra charges for everything. I've been with them for over 10 years but now I'm looking for a new service.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Terrible company deleted all my files (all legitimate) without contacting me. I had this hosting account to backup sites and original content that I create, since I make original films and do photography. What modern host says "Unlimited" and then deletes all your files? Please steer clear of this AWFUL COMPANY!

 
★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

Dot5Hosting.com is still an industry top provider, although was recently acquired by EIG.
Their affordable packages, cheap domains are one of the reasons that Dot 5 Hosting has become one of the most popular web hosting packages in the past

With Dot5Hosting you can rely on:
- High level of customer service
- Guaranteed uptime
- Functional tools for management of your products
- Secure and reliable backups
- Money-Back Guarantee
- 24x7 Support

 
★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

Been using dot5 for several years. Very user friendly, good prices, and great tech support. Very happy with dot5.

 
★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

As far as technical services go Dot5 hosting is just fine but after repeated requests to cancel services with the company, they continued to charge my credit card. I had to call them and e-mail them many times to get charges reversed and for some reason it was impossible for them to reimburse the full amount that was charged to my credit card. Fully cutting the cord with this company took over a year. Whatever you do, do not allow Dot5 hosting to auto renew charges on your credit card.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I am fairly computer literate. I have no problems working in WordPress or MySQL.But it wasn't always like this. I have been with Dot5hosting since 2006, when I knew very little about WordPress, and have been very satisfied. Support has always been quick and helpful.

I have not used all the features they offer but Dot5 looks to be a solution for new and old alike. I would definitely recommend them to a friend.

 
★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

I used Dor5Hosting and it sure rocks, why? it gives accurate and detailed results. And it also provides with great support.

 
Dot5Hosting logo

Dot5Hosting

dot5hosting.com

Dot5 Hosting Introduction

Dot5 Hosting is a small web hosting company with a decade of hosting experience. The company is focused on shared web hosting ‘at an affordable price’, and it promises ‘a friendly and high-quality level of technical support.’

Dot5 Hosting Plans

Dot5 Hosting only offers Linux-based shared web hosting. It only offers one plan.

The Dot5 Hosting plan comes with unlimited disk space and bandwidth and allows for unlimited hosted domains. Customers can choose from a one-year hosting plan or a discounted two-year plan.

Dot5 Hosting also has an affiliate programme, a reseller programme and a referral program for its customers to take advantage of. Customers can also buy additional products such as site backups, SiteLock, an SSL certificate and a professional SEO makeover.

Dot5 Hosting Uptime/Downtime

Dot5 Hosting does not provide any assurances or guarantees about uptime. Their servers are based on a pooled network at two data centres in Boston in the US which have 24/7 security, but other than that, there’s not much information to go on.

Dot5 Hosting Support

Dot5 Hosting customers have access to an online support console to raise support tickets. They are also provided with support 24 hours a day and a telephone and live chat tools are available. Unfortunately, Dot5 Hosting does not provide details of where its support personnel are based.

Dot5 Hosting customers have access to a range of self-help tools including a knowledge base, plus various user guides and tutorials. There is a Dot5 Hosting Twitter feed, but at the time of writing this review, there had not been any posts at all. There doesn’t appear to be a customer forum or a Facebook page either, so it’s probably safe to assume that no help is provided by these alternative channels.

Dot5 Hosting in the News

As Dot5 Hosting is a relatively small hosting company, they have not attracted any attention in the media despite being around for 10 years. The lack of news, either good or bad, suggests that they provide a relatively stable service.

Dot5 Hosting Control Panel

The control panel offered to Dot5 Hosting customers is the vDeck control panel. Most customers will be familiar with cPanel when it comes to web hosting; vDeck is commonly seen on shared hosts, but I find it less aesthetically pleasing. Whilst it may be unfamiliar to many people, it may be worth getting to know since many companies do use it, including many of the low cost hosts I’ve reviewed. If you’re used to using cPanel or Plesk, it will probably feel like a step down in terms of its functionality.

Dot5 Hosting Extras

Dot5 Hosting customers receive a generous wad of Google Adword credits, Yahoo credits and Facebook credits to help sweeten the deal when signing up. Customers also get access to free shopping carts, website templates, search engine tools and a website builder.

CGI, Ruby on Rails, Perl, PHP and MySQL are all supported, and customers also get free Joomla, WordPress, Gallery2 and more scripts which are easy install through vDeck.

Dot5 Hosting Money Back Guarantee / Cancellation Policy

Dot5 Hosting has a 30-day money-back guarantee should any customer be unsatisfied with its services. This guarantee does not include the cost of domain name registrations, nor will the company refund other setup fees. Note that the guarantee is only applicable to customers who pay by credit card.

As a customer, you can give 30 days written notice to cancel your account at any time, but you will incur a charge if your terminate your account early (assuming it’s after the first 30-day guarantee period has passed).

Dot5 Hosting Summary

When compared to many other web hosting companies, Dot5 Hosting does not offer as much variation or innovation when it comes to its web hosting plans. Simplicity appears to be the main point of the company; this will make it appeal to customers who are new to web hosting and who do not want to be dazzled by a range of hosting options. If you just want a simple hosting plan to enable you to get started, they will undoubtedly provide that.

Dot5 Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Dot5Hosting WordPress PHP Anonymous FTP Java Python Perl Unlimited Unlimited $5.95/month
Usual price:

Dot5Hosting Frequently Asked Questions

  • Does Dot5Hosting specialize in Linux or Windows hosting?

    Dot5Hosting specializes in both Linux and Windows hosting.

  • Are renewal prices more than the intro price?

    Hosting plans begin with a promotional rate, then renew at the regular rate.

  • Does Dot5Hosting offer managed services?

    The company offers the standard managed services, such as technical support and around-the-clock network monitoring.

  • Is a domain included with the purchase of a hosting plan?

    All hosting plans include a free domain name.

  • Does Dot5Hosting offer stand-alone domain registration?

    The company is primarily a web hosting company and does not advertise stand-alone domain services.

  • What satisfaction guarantee is offered?

    Dot5Hosting offers a 30-day money back guarantee on all hosting plans.

  • Does Dot5Hosting offer VPS hosting?

    The company does not offer VPS hosting.

  • What support options are provided?

    All hosting customers have access to 24/7 phone, email and live chat support.

  • What languages are technical support available in?

    Technical support is only available in English.

  • Where is the company located?

    The company is based in Burlington, MA.

  • What kind of data centers does the company have?

    Dot5Hosting's two data centers are located in Boston, MA and comprise thousands of servers. The data centers employ a pooled server environment, which gives virtually any server on the network the ability to access website files when a request occurs. This means that the first machine available will be the one to serve a customer's website, which results in customer sites loading faster and fewer service interruptions than traditional hosting infrastructure.

  • What development languages does Dot5Hosting support?

    All hosting plans support PHP, CGI, Ruby, Perl, FrontPage extensions, mySQL and Server Side Includes.

  • Does Dot5Hosting offer reseller packages?

    The company does have a reseller program, complete with dedicated reseller plans, reseller branding and a dedicated reseller support team. Resellers receive generous discounts on hosting plans, domain registration, search engine submission and more.

  • Is there an affiliate program available?

    Yes. Affiliates earn cash for each sale.

  • Will Dot5Hosting help me transfer my existing domain?

    Dot5Hosting will not transfer your website for you.

  • Is Dot5Hosting a good choice for a WordPress site?

    Dot5Hosting fully supports WordPress. For non-technical users, it can easily be installed via the company's script library. They also offer a WordPress Essential package, designed to include everything you need to create and optimize your WordPress site, as well as extensive information and tutorials to help you get the most from your Wordpress site.

  • Can I host multiple sites or domains on my account?

    All plans included unlimited space and unlimited domain hosting, making it a viable option for hosting multiple sites.

  • What services are offered for non-technical customers?

    All plans come with Site Builder by CM4all, a wizard-based website builder designed to help non-technical users create a professional website. The company also includes a number of applications through their script library, designed to allow non-technical users to add advanced functionality. Scripts include Joomla, Coppermine, Gallery2, phpBB, WebCalendar and more.

  • What security measures are offered?

    Dot5Hosting offers SiteLock protection for a small fee. SiteLock is a security tool designed to help protect your website from malware and keep it from being blacklisted by search engines.There are three available options, offering differing degrees of protection.

  • Does Dot5Hosting offer PrestaShop support?

    PrestaShop support is not advertised. Competing products, such as osCommerce and Agora Shopping cart are supported.

  • How do I migrate my existing Joomla website?

    Dot5Hosting does not offer Joomla migration services.

  • How do I migrate my existing WordPress website?

    Dot5Hosting does not offer WordPress migration services. They do, however, provide extensive tutorials and information which should help make the process easier.

  • Is Dot5Hosting suitable for e-commerce websites?

    Yes. Dot5Hosting supports a number of features designed for e-commerce websites, including osCommerce, Agora Shopping Cart and SSL Secure Servers. They also include ShopSite Starter with many of their hosting plans, as well as AcceptSafe for credit card processing.

  • Can I use Dot5Hosting for image hosting and galleries?

    All hosting plans feature unlimited space and bandwidth. All plans also come with Gallery2, one of the leading image gallery applications, making Dot5Hosting an excellent choice for image and gallery hosting.

  • Does Dot5Hosting offer Magento support?

    Magento support is not advertised. Competing products, such as osCommerce and Agora Shopping cart are supported.

  • What control panels are offered?

    All hosting plans come with vDeck, a proprietary control panel that allows you to add email accounts, change your catch-all email, install CGI scripts, create subdomains and manage your MySQL databases, as well as nearly 200 other functions.

  • What payment options are supported?

    In addition to major credit cards, customers can also pay via PayPal.

  • What uptime guarantee is provided?

    Dot5Hosting does not advertise their uptime rate. They do, however, emphasize that their front-end network consists of redundant routers connecting to the world over multiple providers using BGP.

  • What additional security features are included?

    Hosting plans come with anti-spam software and all servers are physically protected 24x7.

  • Does Dot5Hosting offer CDN services?

    Customers who purchase SiteLock protection can also enable the SiteLock CDN service.

  • What is the minimum contract term?

    The shortest term for hosting plans is one year. Customers can pay two years in advance.

  • Is WHOIS Privacy offered for domain name registrations?

    Yes, domain privacy is available for a moderate yearly fee.

  • What is Dot5Hosting's backup policy?

    Automated daily backups are offered for a small monthly fee. The backup service offers version control, as well as the ability to download an archive of your entire site.

  • Is Dot5Hosting a good choice for multiple sites?

    Dot5Hosting plans all support unlimited domain hosting and unlimited space, making it a decent choice for multiple sites. The reseller plans could also be used to host multiple sites at a discounted rate.

  • How many email addresses are provided and how much space is available?

    All plans come with unlimited email accounts and space, making it an excellent choice for customers whose primary concern is email hosting.

  • What space and data transfer limitations are there?

    Disk space and bandwidth are unlimited.

  • Do they have discounted plans for schools and non-profits?

    Dot5Hosting does not advertise free hosting for non-profits.

  • What ad promotions do they offer?

    Customers receive ad credits for Google, Yahoo/Bing and Facebook. Customers also receive a free YellowPages.com listing and a free toll-free number (U.S. customers only).

  • Can I stream video/audio from my website?

    Dot5Hosting supports Flash/Shockwave.

Dot5Hosting Features

All Features

  • 4images
  • Agora Cart
  • AWStats
  • CGI Access
  • Crontabs
  • Custom Error Pages
  • DNS Zone File Editor
  • Email Forwarding
  • File Manager
  • FormMail
  • Free Shopping Cart
  • FrontPage Extensions
  • Gallery
  • Live Chat Support
  • osCommerce
  • Password Protected Directories
  • PHP 4
  • PHP 5
  • PHP Support Tickets
  • phpBB
  • phpwcms
  • POP3 Support
  • Raw Files
  • Ruby on Rails
  • Server Side Includes
  • Shared Hosting
  • Shared SSL
  • Shockwave
  • ShopSite
  • Spam Filter
  • SSL Certificates
  • Streaming Audio/Video
  • Support Logic Helpdesk
  • Unlimited Sites
  • vDeck
  • WebCalendar
  • Webmail

How does Dot5Hosting compare to their competitors?

Overall ★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★
Visit Dot5Hosting
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