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Is EasySpace the host for you?
Last reviewed Jun 17, 2016
$ 2.38 / Month
I have had up to 5 web hostings at any time with Easyspace since 2007 and I am loyal ... but the customer service is RELUCTANT, SLOW and GRUDGING and I cannot recommend them. I have had 18 support tickets on one of my web hostings since 2011 - and today they are telling me to back it all up and they'll move me internally to fix my latest timeout problems. Why can't they move me themselves? They say they won't unless I pay for backup. !!!!
ALL the other negative comments have happened to me, so you can believe them. I only stay with them out of inertia and a busy life - too busy to move, and a 24 hour business that relies on them. I am computer literate having been a programmer for 30 years.
When I look at the competition, I see their prices are very high and they do not recommend a better value package unless you complain - then there's a big hassle moving to a different server. They just take your money and avoid decent service.
NOT RECOMMENDED - BY A LONG TIME USER.
Terrible hosting company use someone else. So bad that I actually let a couple of my domains expire to avoid the exit fee's for each one. Was a gamble on my part but managed to re-buy them a week later for 10 times less than easyspace would have changed be just to leave their abysmal service. Beware of auto-renew features, even when you turn it off. It has a habit of getting put back on. Also beware , if you have a package and don't use all the features but think "I might see what that is all about?" but decide not to actually use it or more importantly don't click any boxes saying "I agree to be changed, add this feature to my package". You may still end up getting billed a full monthly subscript or yearly just for having a look.
So i have been a customer now for a while and i have to say i was thinking about leaving due to mail being rubbish, in the last few months however they upgraded their interface and i love it. It is easy tk use on tabloet, phone and pc. I can send and receive emails with out any complex settings, a username and password, login and its all there. Great interface and i would strongly recomend this company to anyone now. In addition to this the staff are friendly and helpful if i had to make contact abou the service not working
Over the past week I have been in touch with support about my new service. I purchased a wordpress hosting account, I have to say the setup was very simple and i could log in with no issues. Using wordpress was also very simple the reason i was in contact with support was due to my email account not working but as it turns out it was me putting the wrong settings in my phone. I was given guides to hep me configure my mail. In addition to this the price for the package is reasonable and i would recommend them to anyone starting up a new site
Been a customer now for 5 years, I contacted support today about my email not working on my iphone, they directed me to a great step by step guide which had all my details embeded. I also done some navigation and easyspace provide guides for every device. the team are so friendly and helpful. they called me back to confirm my mail was working and to see if I had any other issues with no selling or upselling . Great company, great staff, great products at a fantastic price. I would recommend them to anyone needing an internet presence, the control panel is also very user friendly.
100% absolutely terrible, turn around and walk away now. Save yourself time, money and frustration. I'm now paying a year what I was paying a month with Impossiblyhardspace and getting an infinitely better service.
It took over 3 months for them to get my shop working and when I found out that emails weren't getting through they asked me to tell them exactly when and who sent them? How on earth was I supposed to know that? I dread to think how many Clients I lost because of that and how many thought I didn't care.
I thought that Easy Space were a complete waste of time, the product they came up with was awful and they are VERY expensive, they say that they are competitive then once reeled in they said that they charge £100 per hour, god that's more than one would pay in London, I would NEVER recommend this company to anyone.
I have been using the service from last 2 years. my client list is quite a long list and there are times when i feel frustrated and burdened. but whenever i have asked the help desk for help they are upto the mark. they have helped me with a quick response and one to one helping hand. thank you so much.....
I like Easyspace because its very easy to navigate on the website and support is very useful and will answer questions quickly. Pricing is low which is hard to find, and it also provides much more services and options than other websites. I also like that they run the buissness for 12 years so i know that i am choosing a good provider. It has a large variety of domains, offers building a website, and has an advisor that helps a lot.
I have used many webhostings websites, Easy Space is my favorite website, It has great Uptime. support and features better than anyone.
If you’re looking for a hosting company in the UK, Easyspace could fit the bill. Founded in 1997, the company is part of iomart PLC and hosts its customers websites in six UK data centres. Other iomart brands include RapidSwitch, Melbourne Hosting and iomart Cloud, and the group boasts 100 per cent uptime across all of its companies.
Easyspace offers web hosting and domain registration, and its shared hosting services are its most prominent product. The company also provides email hosting, cloud hosting, VPS hosting and dedicated server plans.
Easyspace Hosting Plans
Easyspace offers a good range of hosting, from affordable shared hosting through to dedicated servers. All of its servers are located in the UK; the company has a stake in six data centres across the country.
With such a huge range of services, it’s hard to say what the priority is, but shared hosting is given centre stage on the site. Having said that, I don’t think anyone would feel that there was a lack of choice.
It’s refreshing to see a UK hosting offering a 100% uptime guarantee, since few seem to be able to do this. However, Easyspace does - and it applies that guarantee across all of its services, from the cheapest shared hosting plan right through to its top-end dedicated server. The company also has a system status page, but this doesn’t show any historical data, and it hadn’t been updated for more than three weeks when I visited.
Easyspace is clearly very proud of its six UK data centres (located in Glasgow, Manchester, Maidenhead, Nottingham, Leicester and London) and promotes them across its website. All of the facilities are owned and operated by the company, which is very impressive. There’s a page in the dedicated servers section that lists the facilities of each data centre in great detail: each one has full security with Smart Card access, N+1 HVAC coverage and fire suppression, two independent power feeds plus UPS and diesel backups, plus on-site technical engineers who are all Easyspace employees.
Customers on shared hosting plans can opt to include backup provision if they wish - this includes a rolling 8-week backup of the entire account, including any databases. Presumably this is not free and must be paid for. Backup services on other plans, including dedicated servers, are an optional extra. Easyspace doesn’t offer any backups at all unless the customer pays for them, and it won’t guarantee that backups are valid, even if you do pay.
As you’d expect, all of Easyspace’s support personnel are located in the UK. Email and ticket support is provided 24/7.
To get in touch over the phone, customers have to dial an 0370 number. 0370 numbers are charged at geographic rates, similar to 0870 numbers, and are unfortunately not free. I couldn’t find any information about the extent of the opening hours for telephone support, but it would appear that it’s not offered 24/7.
The rest of Easyspace’s support information is hidden away and only visible to paying customers, so it wasn’t possible to evaluate the quality of the support material provided.
Easyspace in the News
I didn’t find any high-profile news stories about Easyspace, so we must assume its hosting has been been relatively reliable and stable.
Easyspace Control Panel
As mentioned earlier in the review, Plesk is offered on VPS hosting plans. Dedicated server customers can choose Plesk (Linux/Windows) or cPanel (Linux only), but this is billed as an upgrade.
Shared hosting customers must use Easyspace’s custom control panel. Because its support information is locked away out of view, it’s impossible to ascertain what the control panel is like.
Shared hosting customers get £75 of Google Adwords credit, but they must deposit £25 in order to claim this. Customers also get credits for MailingManager, an email marketing program, and a free trial of an ecommerce package. One-click installers include 50 packages: WordPress, Joomla, Mambo, osCommerce and more.
As you might expect, customers on other hosting plans (including cloud and VPS hosting) don’t receive any bonuses to sweeten the deal.
Easyspace Money Back Guarantee / Cancellation Policy
Easyspace’s money-back guarantee period is very short - just 7 days. Cancellation requests must be raised via the host’s control panel using the ticketing system.
Many Easyspace hosting packages are provided over long terms of several years. It’s important to study Easyspace’s Terms and Conditions in detail to ensure you know your rights if you want to cancel. Basically, all monies paid are non-refundable and all packages will auto-renew unless cancelled. Should your payment method fail, you can be charged £15 per letter sent to you. If you choose to renew manually, you’ll be charged £3 extra.
Easyspace obviously invests in quality and its hosting plans are comprehensive and well-priced. The company’s UK data centres will appeal to clients in Europe, and the fact that it runs its own facilities definitely works in its favour. It’s nice to see a hosting company openly discuss its facilities and promote them on its website.
Unfortunately, there is some devil in the detail when it comes to Easyspace’s hosting packages. Telephone support appears to be limited, and it’s provided via free phone numbers. The issue of a custom control panel will be a major drawback for more experienced hosting users on shared hosting plans. Even the VPS plans don’t come with the option of cPanel, which is a real shame, since it’s one thing many customers look for.
Despite this, Easyspace is obviously a company that cares about its customers and has put time and effort into designing comprehensive hosting plans. It’s up to you to decide whether you’re willing to trade a short money-back guarantee for a ‘true’ UK hosting company.
Easyspace offers both Linux and Windows hosting depending on user preference. Linux packages are considered better for users who prefer to run PHP, Perl or MySQL, while Windows plans are for those who want to run ASP, MS SQL or other Windows-based scripting.
No, there are no hidden costs or fees. Easyspace offers the same renewal price as the intro price.
Easyspace offers several different packages of dedicated servers at different prices, as well as dedicated Windows and/or Linux servers. Dedicated servers are housed in one of 10 Easyspace data centers in the UK.
Free domain registration with web hosting packages for one to two years is included. However, this only applies to new domain registration; clients cannot purchase hosting to renew an existing domain.
You can register over 240 domain extensions at different prices.
Yes, Easyspace offers a seven-day guarantee in case the customer is not satisfied with provided services. However, refunds only apply to hosting fees, and they do not include additional services.
Yes, three different VPS packages are available. All three offers include free setup and unlimited bandwidth.
Easyspace has a phone support service. Lines are open on weekdays from 9am to 5.30pm. Easyspace also offers customer number in order to ensure quicker and more effective service for each individual customer. 24/7 email and online support is also available.
Customer service is available only in English.
Easyspace is a UK-based company headquartered in Glasgow, Scotland
The host relies on ten data centers located in London, Glasgow, Leicester, Nottingham, Manchester and Maidenhead.
Easyspace supports PHP, Perl and Phyton for Linux, and ASP, ASP.Net and .Net Framework 2.0 for Windows.
Yes, the ccompany offers reseller hosting services via its sister brand Easynic.
Yes, Easyspace has an affiliate program.
Yes, the host supports website/domain transfers and offers free web hosting. The number of domain names a customer can transfer is unlimited.
The company offers a wide range of hosting plans, WordPress is available as a 1-click install, so you should be covered. However, you will need to register your domain elsewhere.
Yes, you could host several websites at once, but, in that case, the entry level plans wouldn’t work for you. You would have to get a mid-range shared plan or something better.
Yes. The company has a site builder, with more than 300 templates, free stock images and support.
There are a few WordPress hosting packages. Three WordPress managed hosting plans are available.
Prestashop can be installed on Easyspace platforms.
Easyspace does not offer automated transfers of Joomla installs from other hosts.
WordPress one-click installs are available, making migration straightforward.
Yes, a range of leading SSL certificates are available.
Yes, Easyspace is good for hosting images, as it offers a lot of storage and unlimited traffic on most plans.
Yes, they support Magento. Easyspace offers Magento Virtual Server and Magento Dedicated Server hosting plans.
Easyspace offers two control panels. The options include Parallels Plesk and cPanel, for Windows and Linux plans respectively.
Credit card payments are accepted, as well as alternative payment methods. The company accepts both PayPal and Worldpay payments.
Easyspace offers a 100% up-time guarantee.
Aside from SSL and Dedicated SSL options, Easyspace also offers Extended Validation (EV) certificates.
No, Easyspace does not offer CDN services.
A number of different contracts are available, starting from 3 months to 5 years. Payments are on a monthly basis.
Yes, Easyspace offers domain privacy options for domain registration.
Easyspace offers a “Backup&Restore” option. Easyspace keeps up to two months’ worth of data. The company also offers a cloud backup option.
Yes, the business package should be more than enough, as it offers unlimited storage/traffic and databases.
Easyspace offers three different email hosting packages with up to 250GB of storage. The Starter shared plan supports up to 100 addresses and comes with 10GB storage.
Yes, as long as you don’t violate any terms of service. The legal documentation includes a few caveats, but most users should be in the clear.
No, Easyspace does not offer discounts for students, schools or non-profits. The company offers discounts for new customers and upgrade discounts to its existing customers.
The host currently offers $143 worth of additional Google advertising after spending $47.67 in your first month on Google AdWords.
Easyspace is suitable for video streaming, but only on some high-end packages.
Heart Internet Reviews
Awful, hosted for two years, first year was ok, website was down maybe 20-30hours over the year, second year was worse, I reply on my website for my income as I run an online store, website went down and support said they were working on it, THREE DAYS later still down, phoned support countless times and on one call was told by a support engineer that I was on a 'sh*ty server!' I couldnt believe it. After investigation found that the server had been hacked and my ecommerce website had many links inserted to spam websites. Moved off and away they can keep the rest of the years fees, if your website is critical then beware.
Keep away! At least once a year my mailbox disappears without an apparent reason. I go on the control panel and my mailbox isn't there. Instead there are instructions on how to create one. Then I create a support ticket and start screaming. Until it gets back, a few days pass. Two years ago I wanted to increase my mailbox size. I paid the money but there were no explanations or indications that I needed to "manually allocate" the extra space to the only mailbox. I only found out from a client that emails to me were bouncing back. This was after losing credibility and clients, thanks to EasySpace! I resent every penny of approximately £100 I pay every year. I am moving to a proper web hosting company.
Easyspace shared hosting servers are blocked by Google due to large quantities of virus hosting websites. Tried to cancel my package before it renewed but easyspace had already taken money from account, so refused to refund. Stay well away from this host.
The technical support over regular failing of the Mail filter system leaves a lot to be desired.
Despite Many examples of important related aviation subject mails and regular clients I have dealt with in the last ten years, mails from the sources now end up in the mail filter which has my staff having to trawl through these
I have lost all confidence in Easyspace as my site seems to be down all the time. The technical people there are pleasant enough but clearly there are serious server problems which they are not being honest about. I wish I'd gone with another provider and all the experts and web designers I'v spoken to about Easyspace say the same...stay away.
Wish I had never signed up with Easyspace. Avoid. Especially avoid agreeing to 'Auto-Renew'. They upgrade your package and help themselves to 24 months worth a month before the invoice is issued, with no comeback and a 'no refund' policy.
If there was an Ombudsman I would be in touch.
They even charge to move your domain and hosting away from them.
The bandwidth they allocated to our website was so slow that the majority of users assumed it was obsolete or faulty. It took so long to load, even with fast broadband, that customers were giving up and going elsewhere.
Complaining got me precisely nowhere.
I have been an Easyspace customer for a number of years now and every time I purchase a service is it configured with no issues at a reasonable price
If i do need to contact support their service is effective and efficient,
EasySpace have been appalling. I have nothing but contempt for this organisation. They are not user friendly and I have found "please find your INVOICE" emails and "confirmation of your payment" emails with NO REMINDER emails sent first :(. This is just bad practice and when I have complained they simply say "well, it was on your control panel" which is no use I haven't signed in for quite a while. I understand that it probably says all this in the terms and conditions (of course it does!) but this is just bad business, of course you should send email reminders to people so that in amongst their busy lives they can see when something is coming up for a DEFAULTED AUTO RENEW. Not only am I incensed by the fact that the first "reminder" I get is a WE HAVE YOUR MONEY email but also the domain isn't even set to renew until next month (again very handily in the terms and conditions I'm sure) As if all of this isn't bad enough the renewal amount is shockingly over priced and has potentially sent my account in to it's over draft. GREAT thank you so much for being useless. The customer "support" happily told me "oh I'm sorry there is nothing I can do" NO REFUND NO APOLOGY NO YES WE SHOULD LOOK INTO OUR DOGEY BUSINESS PRACTICES. I would advise any new comers to stay away unless by some miracle they decide to adapt their business practices.
An awful company which over charge and take days to get back to you. I made a one time purchase for yearly hosting costing about £50, they charged a further £60 a month later for other things such as email filters. They refuse to refund me the money and take days to send any sort of response back. The UI is awful with bugs and is very confusing. Avoid at all costs.
Where to start.....lets start with the biggie - auto-renew. Want to be automatically enrolled into paying for something, not realise and not be warned before the payment is taken? Then this is the company for you. This company will happily take a sum of money which could buy a package significantly better elsewhere, without warning and then hide behind the incredibly extensive contract. There seems to be little consideration for the customer or "cash cow of grave misfortune", which more accurately describes how me and many others must feel.
Dealing with customer services (not sure the title is appropriate) is arduous in the extreme when making a complaint. With off-hand responses, answers which don't relate to the questions stated and basic dismissal of any complaint raised.
This company is not just bad, it is the worst company I have ever had the misfortune to deal with. In fact so bad that I have been lead to post here and on any other forum I can find to vent my frustration and warn others to heed the warnings relating to this firm.
If you want an web-host this is not it. Find real provider that provides a real service, at a market price and acts with integrity.
I have been forced to write this review after my recent experience with Easyspace.
I had been a little annoyed that I had been left on a more expensive legacy package that had virtually no features by their auto-renew service. I then managed to cancel this and get a current cheaper current package. This was fine until they billed me for BOTH packages a year later.
They have now improved the features of the package I am on (5 databases instead of 1 and free one-click installs). I asked if I could have these extra features. I was told that I would have to cancel and re-sign up (making sure I had a backup as they would delete my website in the process) or I could pay £15.00 per database and £7.46 for the one-click installs).
I then found out that they still had not deleted my old legacy package. The prospect is either pay for the databases as extras or risk being triple-billed next year...
I'm off to find another service provider.
As we have all heard Easyspace's Customer Support is terrible.
When you ring about an enquiry/problem well basically anything your met with the same underlying response, scorn and a metaphorical two fingers.
They are expensive, with underlying costs. For example moving your domain away from Easyspace, £18 inc VAT. It only costs £12 inc VAT to go direct to Nominet and get them to move the domain. Its no doubt quicker too, and i was given excellent CUSTOMER SUPPORT (Nominet usually advise you to change through your provider as it is cheaper, not Easyspace.)
They renew your hosting packages a month in advance with out telling you.
They are incredibly slow with everything (it always takes 24 hours no matter what)
Take my advice go and host your website somewhere else, I have.
Easyspace suck big time!
Their auto renew policies are a disgrace, they take payments for invoices a MONTH before they're due with NO notice.
I have not been happy about Easyspace for quite some time. I find there control panel useless (it seems to send messages to techs who then do the work!) and their support is iffy to say the least.
However the last episode is the pits. They have an'Auto Renew' system for your services. I transferred a domain away from them and a week later they 'Auto Renewed' an MySQL service for that domain a MONTH before it was due to expire.
They refuse now to refund the money (approx Â£37) and say the Terms and Conditions clearly state that auto renew will be done a month in advance and there can be no refund. Well good luck reading there T&C's and finding that bit!!!
So I have renewed a service automatically on something I can never use.
Robbery spings to mind.
Avoid them like the plague. And if you cant then REMOVE ALL 'Auto Renew' from your services.
Easyspace customer service is the worst on the face of the earth. They absolutely REFUSE to assist customers in any problems. They are professional only in giving you the run around, blaming the user for issues, or just ignoring you completely. Even after dumping Easyspace as my hosting company, I now find it impossible to get them to change the name servers so I can transfer the domain. It's impossible! DO NOT EVER, EVER use Easyspace. I've switched to IX Webhosting and have been a very happy customer there for the past 5 years.
In addition, Easy space is extremely overpriced. Do your homework and check around thoroughly before signing up with Easyspace or any web hosting company. Many (like Easyspace) are just out there to grab your money and offer basically nothing in return.
Again, after trying Easyspace and several other "rip-off" providers, I found one with supreme customer service, down to earth pricing and all the options you would ever want for your web pages.
So stay away from Easyspace at all costs.
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