I have been with ebound for a number of years and have grown less and less satisfied. When I started with eboundhosting they had me up and running without too much trouble. From the beginning there have been intermittent outages that last for just minutes. Mostly this shows up when my email program can't access the server. There were times when I could not access web pages as well. Invariably if I contacted support about this by the time they responded the outage was gone and they said everything was working just fine. So it was hard to get them to take this seriously.

There have been a few outages that did require them to repair things. I could never get any indication of what had been wrong or what they had to do to fix it. They would always reply they were working on it and when it was fixed they would tell me to "try it now". I never was given any info I could pass on to my customers to give them some feeling that this is not a regular occurance and that we knew what we were doing.

This past year the outages have been more frequent, especially with the email and I am being told it is because I am on a Plesk server and that the Plesk software is "insecure" and unmanagable. One more than one occasion the webmail interface and the Plesk control panel were shut down requiring us to use different ports to log in. There was no advance warning and I had to file a support ticket to find this out.

I was told that sooner or later I would be required to switch over to a Cpanel server which "runs better". They claim that the Cpanel software does everything the Plesk software does but it doesn't really and the way you have to do things is rather different, not just for me but for my customers. This is turning out to be a HUGE pain for everyone. I can't believe that Plesk doesn't provide adequate support and fix security issues unless a user doen't have support or doesn't know how to manage the updates. I can't say which is true for eboundhost, but right now I am very unhappy and I expect to leave soon... but not too soon. I don't want to inconvenience all my customers again.

I've been hosting on an Eboundhost VPS since Feb 2010 and have had a pleasant experience so far. I run a simple, static, low-maintenance, average-traffic website, and rarely needed any support. My server runs Plesk with full root access, and I have made some custom modifications to php, cache-control, etc. My website has been running for over one year without needing any support; in fact, I even forgot where I was hosted! I only needed their tech support in the beginning and they patiently helped setup my VPS. I have graduated from medical school and and extremely busy with residency - I'm glad my hosting issues are over *phew.*