Add Your Review for Eleven2

21 Eleven2 Reviews:

Is Eleven2 the host for you?

Last reviewed Oct 3, 2016

Key features

  • PHP
  • WordPress
  • Uptime Guarantee
  • MySQL
  • Perl
  • cPanel

Most Helpful Customer Reviews

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I a going on 2 years with Eleven2.com I currently have R300 Reseller plan.
In 2 years I've not experienced any of the negative comments made from other reviews I see here.
I've had nothing but excellent support and uptime.

I've been using hosting services since the late 1990's and have used half a dozen hosts.

My 2 year plan is up in a month and I was searching to see if matched value exist from any other reseller host.
I can not find a better balanced value - ANYWHERE.Price for spec and support.

For those reading the negative post - I would be willing to bet that much of their rants regarding downtime stems from lack of maintaining a 3rd party DNS service.
In my 16 years of experience - I see most host get blamed for server downtime when it is really a downed DNS along the route. ;p
I utilize godaddy Premium DNS service and I do not see downtime on my end.

Thumbs up for Eleven2.
William

 

User Reviews - Total: 21

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I have been a customer with Eleven2.com since 2008. Over the course of 2 business days, I have been on hold with Tech, Sales & Billing for over 4 hours combined with 0 people answering the phone. The links to their online chat is empty and I cannot access this service. I have submitted support tickets regarding expired services which clearly state active on my account. My support tickets have been transferred to different departments with no comment/follow up from those departments. After being such a longtime customer, I am sad to say there will no longer be referrals from me to their services, and I will be transferring my services asap. I am disappointed in the lack of communication they have offered with my account and their services for the last month. Do NOT use eleven2 if your business depends on reliability and support.

 
★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

Low Cost Web Hosting Is NOT Always A Good Thing. And when I say so then I really mean it. I too have opted for this since many years now. Started with them in the year 2009, but now I am really seeing how badly it affects your website, your SEO, your search engine rankings, the experience of your website visitors and much more.

In the earlier years they were providing acceptable service and there were occasional downtimes etc but it was all ok as it didn’t take much time. Still fairly longer times which was up to 2 hours or so, but was ok. Shark Space was doing good business and also kept their users happy with proper Customer Support.

Since yesterday, almost 24 hours, the sites are down and they are saying they know it. First ETA was 1, then 2, then 3 and now 4. If you really want to do business, then do not opt for this stupid service. Extremely bad. What;s the use of good customer support when your product is having so much problem.

 
★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I am using eleven2 for long,

Have to open support tickets frequently because of the uptime and other issues, support was quick but I think if I have to open a lot of support ticket than it's a hassle and time waste for me. I may lose clients because of the downtime.

Sometime the down so long that and they don't know anything about the issue unless a support ticket is opened.

other that this downtime issue, the overall experience is OK for me, at least the price is reasonable than other hosting.

My website all load slow, not sure this is beacuse my site files or the hosting. I consider sometime changing the host but migrating frome one hosting to another seems like a great hassle for me

So if anyone have a low budegt and not so serious business related site thye can use eleven2, but serious online businesses should avoid them.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I've been using eleven2.com hosting for a long time. And also I have experience with other hosting companies,.. but eleven2.com is only one who is really reliable and I hadn't any troubles with them.

If you are looking for trusted and high quality hosting provider - eleven2.com is a great choice!

 
★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

I'm using eleven2 for 2 years 6 months or may be more. I saw many bad reviews here and there about them but I got some amazing support from them. Yes, problems happens with every hosting providers but the point is how fast they can resolve this. Whenever I opened a support request they respond very fast & resolve the issue. However the complain about the uptime against eleven2 is true, they also know that but probably they can't do much about it. The good news is for last few days or months I didn't is any downtime. May be they working hard on it.except this they still have a great support team, respond very fast for me at least.

Even I once asked for an special favor from the admin, which not included in my package but he accpet my request.

So overall my experience is satisfactory

 
★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Eleven2 is really Pathetic. Been with them for a while now and the price was originally the deciding factor. However, it seems that they are amateurs wrt Server Maintenance and Customer support. Had an issue where most of the sites I Host with them (I am a Reseller) had a sudden database error and went down. This happened early on Friday morning. It is now Monday and I am stiil batteling with them, having asked numerous times that they check all of my sites, they continue to do spot checks.

Unfortunately this is not an isolated incident and I have realised that there is a lot of guesswork going on at Eleven2. Different answers are given to the same error by different staff members, Server load times are super slow (and timeouts occur frequently) and then they have the audacity to claim "webhosting done right".

Sub par service. I have already begun looking for my next host and will soon move all my clients away from them.

 
★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

I have been with Eleven2 for over 3 years and when I first registered with them their service was second to none. They used to respond to the live chat within minutes, have a reasonable response time on tickets and have remarkable uptime. However, over recent months they simply suck. No one ever responds to the live chat, their ticket response time has increased and when they do reply their responses are simply useless thus leading to wasted time. It is saddening to see what used to be such a fantastic company gradually deteriorate.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

We operate a small website design business in Australia with 23 years experience in design and marketing. We operate our own VPS servers, MS Exchange servers, DNS and have experience in Virtualmin, Cpanel and Plesk panels. We are responsibly experienced but certainly not experts. We were looking for a low cost cPanel solution for our lower end clients and chose Eleven2.

We have found their product and service appalling. In 6 months we have lodged 14 support tickets. We had trouble with firewalls, permissions, crons, hacking and finally the whole server IP was blacklisted on global blacklists. At this point we asked for a credit for the unused portion of our 3 years of hosting. This was denied with no counter-offer.

At the time of writing this review the server is still blacklisted with no communication from Eleven2.

We offer a huge warning to all prospective customers. Stay away from the company.

Your business and clients are not worth the risk.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Eleven2 hosting is the ABSOLUTE WORST experience I have ever had with a hosting company. They have the most unreliable servers! I experienced constant down time. I always had to be the one checking to see if my sites were up. They never knew what was the problem. They moved me from server to server, but it never resolved any issues. Even as I write this review, one of my many sites has reverted to a state that is over 6 months old!! I am working with chat support to resolve the issue, but right now... my business is down. my site looks ridiculous and this is on a day where I have already contacted them 3 times about my sites going down.. and that's just today. I have 4 other tickets this month about my sites down and 3 from last month.. Hosting with them is a complete nightmare! I am absolutely furious.

I will be leaving this company as soon as possible... DO NOT HOST HERE... 100% Amateurs

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I lost one week trying to deal with eleven2 to get hosting for my website. My order was flagged and I had to email a photocopy of my ID and credit card, along with an authorisation form which I did immediately. I was told 24 hours to process the order, I sent them emails everyday asking about the progress and to this day, I don't have a reply from them. I spoke to several different team members on live chat and was given different stories by all of them. 1. They don't have any emails from me. 2. the order is in billing and is processing. 3. need to email the manager to find out what's happening. DONT USE ELEVEN2!!!

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Eleven2 sucks Why?

I have been with them for 4-5 years and they have progressively gotten from bad to worse.

16 hours of downtime as reported by uptimerobot in the last 72 hours. But that downtime doesn't capture the additional 12 hours where the site was put into suspended mode without any warning whatsoever.

I have a reseller hosting account with them and they had put my client's site into suspended mode without any warning. Imagine getting an angry call from a client asking what happened and not being able to give them an answer.

Seriously if you value your business take it elsewhere.

 
★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

I almost spent 6 months with Eleven2 with a reseller hosting account and is the worse service I ever try. Their uptime of the servers sucks. The other day I have a downtime of 4 hours and I loose a client as a reason of this situation. I don't know what happen with their service but If you are looking a company of reseller hosting please look forward to a better company because you cannot put your business in their hands because they don't do anything to fix their constant uptime failures.

 
★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

I've been with Eleven2 since they started. After having issues with downtime I decided to move a majority of my site to another host. I decided to leave a few smaller accounts with eleven two. I have noticed that service, tech support, and uptime have all gotten worse and will now move the rest of my clients over. Don't use this company. Working with tech support is a mess.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Uptime really is the sadest I've ever experienced in my life. I really hope that they will be better in future, right now they suck.

The support is also really bad, they are not always online thus they write that my hosting includes 24/7 support. bullshit. Need to wait in a queue of 12 people, well thats not a big queue, but its written 12 people now over 2hours.

Will not recommend this hosting to anyone!

 
★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

I have a reseller account with eleven2 and having been with them for 1 1/2 years uptime is a constant struggle. I also have websites that monitor the uptime and I get a report sent to my email constantly of downtime throughout the night, sometimes for multiple hours on end. Downtime means irresponsibility on my part and ruins my image as a reseller/web designer. I am on this website right now because I am looking to migrate away from eleven2. If having your websites up is important to you, then stay away from this provider.

 
★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I've been using Eleven2 for years and they have progressively had more downtime and continuous issues to their platform. I've had to stop referring clients to them and use alternative services like Bluehost or Nexcess. I plan on moving myself to Digital Ocean in the next month or so. Their support staff is helpful, but the bottom line is I've had to deal with them far too much over the last several months.

 
★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

They keep having technical problems.
Their support is slow it takes around 10-20 minutes to fix problems that other webhosters do not have.

we have a reseller account with them and its a nightmare

we are planing to migrate away from eleven2 very soon

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I love Eleven2
I have used other host companies in the past
but 2 things always made me look elsewhere.
Customer Service and The Technology being powerful.
I have a reseller account and have had one for about 6 months now and have had zero downtime.Not once. Customer Service is the BEST I have ever had and the Technology is powerful. 5+ Stars from me

Shawn Oliver
SE USA

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Hello,

I'm in Eleven2.com since 6-20008 when our company Warazad.com was called Hostega Network.

Eleven2.com is the best company i know it
The uptime is 100% my web site not down to now fast connection and no one can make hacking on my web site - eleven2.com servers has a big security on the servers.
Technical support is reply to when i was sending ticket on 5 to 10 minutes.
Huge Backup.
Server in Texas Dallas Datacenter - Texas is the best datacenter in USA this in my opinion.
When i was sending request to transfer client from his previous company to my server in Eleven2.com the account is transferred after 10 minutes.
The Servers has Cloud Linux.
Mobile Edition Services.

If you will open Hosting Company - Register on Eleven2.com you will see the Big Different - you will see the new life.

Sales Department is very very fast with me when i was requesting any thing.

I'm with eleven2.com for life.
To forward Eleven.com

Regards,
Mohamed Y.
WARAZAD - Chairman and Founder.

 
★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

Not even close to the 99.9% Uptime guarantee, you'll be happy if they can guarantee that 1 day out of 3.
None existing support.

 
Eleven2 logo

Eleven2

eleven2.com

Eleven2 Introduction

Eleven2 is a US based web hosting business with a global reach. It was founded in 2003 and its headquarters are located in Texas, although it utilises servers in the US, the UK and Singapore. The company takes pride in being fiscally responsible and independent, with no plans of ‘selling out’ and being taken over by a massive firm.

Eleven2 appears to focus on shared and cloud web hosting. The company also has plans for resellers, and if you dig a little deeper into the site, you’ll find it also offers dedicated hosting.

Hosting Plans

All of Eleven2’s hosting plans are based on Linux. Customers are able to choose from four data centres in three continents, making it a good choice for clients who need snappy response times.

Eleven2’s shared hosting plans come in four different packages. Most of the packages can be purchased on a monthly basis or 1,2 and 3 year periods: the longer the period you buy, the cheaper the hosting works out.

  • The S-100 is the only package which cannot be purchased on a monthly basis. This package allows for 10 domains, 10 GB disk space and 50 GB monthly bandwidth. An SSL certificate and dedicated IP can be purchased as an add-on.
  • The S-200 package is similar to the S-100, but provides 250 GB disk space, 20,000 GB bandwidth and allows for unlimited domains.
  • The S-300 package is a step up from the S-200 with 500 GB disk space and 40,000 GB bandwidth. This package also comes with a free SSL and dedicated IP.
  • The top shared hosting plan, the S-400 provides 999,999 GB disk space and 999,999 GB bandwidth.

The pricing structure for Reseller hosting through Eleven2 is similar to shared hosting. Again, the longer period you buy, the less it costs. Reseller hosting starts with the R-100 package, which provides 100 GB disk space and 1,000 GB monthly bandwidth and scales up to the R-400 plan, which provides 500 GB disk space and 4,000 GB monthly bandwidth.

Eleven2 offers web hosting on cloud servers with a choice of Linux-based operating systems. The cloud hosting plan is scalable from 512 MB RAM, 30 GB disk space, 250 GB bandwidth and a CPU speed of 0.4 GHz up to 24,576 MB RAM, 1920 GB disk space, 12,000 GB bandwidth and 19.2 GHz CPU speed. Customers can also choose between managed and self-managed servers, and hosting plans can be scaled up at any time.

There are four dedicated server hosting plans with Eleven2. Each server can be customised to your preference.

Uptime/Downtime

Eleven2 promises 99.9% uptime with its web hosting and reseller hosting packages. Whilst it doesn’t publish and uptime statistics, customers are provided with an SLA which guarantees them a partial refund to the equivalent of 1 day for every hour of downtime that breaks the guarantee. Web hosting and reseller hosting also come with daily backups.

Eleven2 does not guarantee server uptime for VPS, cloud and dedicated servers, but its plans
do guarantee 99.9% network uptime. Again, this rewards customers a credit worth one days’ hosting for every hour over the monthly guarantee.

The four Eleven2 data centres are found in Texas and North Carolina, London and Singapore, and are monitored round the clock. The full details of the server hardware are also provided on the Eleven2 website.

Support

Eleven2 provides full 24/7 live support for its customers, including round-the-clock live chat and a helpdesk ticketing system. The company promises a response within 20 minutes, which is pretty good. There is a phone line available too, although this is closed between midnight and 3am (CST), so depending on your location, that could be an issue. Support teams are based in the USA and the UK.

In addition the help services, Eleven2 provides a host of self help tools including a knowledge base, video tutorials, FAQs and a community forum.

Eleven2 does have an active Twitter account which is great for quick questions, but some customers are directed back to the helpdesk for further support. There is also an active Facebook page for the company.

In the News

There are no obvious news stories surrounding Eleven2 in the usual tech blogs and high-profile news sites. We can only assume that they provide an uninterrupted, generally reliable service.

Control Panel

All of Eleven2’s web hosting plans come with cPanel as standard. Resellers, dedicated server and cloud server hosting customers also receive WHM alongside cPanel to administer their sites. The company has its own E2 iPhone app to allow customers to administer their sites whilst on the move.

Extras

Eleven2 provides a free site builder to help customers get up and running. It also offers the Softaculous one-click installer, allowing customers to install over 250 scripts, and the host supports Perl, Ruby on Rails, Python, PHP5 and more. Customers also get free use of the CloudFlare firewall to protect their sites from attack.

Eleven2 is also keen to promote its green credentials. The company uses high efficiency servers and is keen to promote its paperless invoicing policy. Eleven2 also promises to plant a tree for every new hosting account it sets up.

Money Back Guarantee / Cancellation Policy

Eleven2 offers an admirable 60 money-back guarantee policy, which is pretty generous considering their price point. However, this is only available for web hosting and reseller hosting customers, so shared hosting customers are out of luck.

Summary

Eleven2 offers a competitive range of web hosting services that have a broad appeal. Whilst its services are not particularly innovative, they are modern and well-positioned.

Eleven2’s biggest selling points are its green credentials, the ability to choose server locations and its customer support, but that 60-day money-back promise is also worth a mention.

Eleven2 Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
S-100 Shared WordPress PHP Firewall Protection CentOS Python Linux 10GB 50GB $2.68/month
Usual price:
S-200 Shared WordPress PHP Firewall Protection CentOS Python Linux 250GB 20TB $4.50/month
Usual price:
S-300 Shared WordPress PHP Firewall Protection Dedicated IP CentOS Python 500GB 40TB $9.00/month
Usual price:
R-100 Reseller WordPress PHP Firewall Protection WHM Dedicated IP CentOS 100GB 100GB $8.98/month
Usual price:
R-200 Reseller WordPress PHP Firewall Protection WHM Dedicated IP Python 200GB 2000GB $15.73/month
Usual price:
R-300 Reseller WordPress PHP Firewall Protection WHM Dedicated IP CentOS 300GB 3000GB $22.48/month
Usual price:
VS-100 VPS WordPress PHP Shell Access Firewall Protection Java WHM 120GB 1TB $22.05/month
Usual price:
VS-200 VPS WordPress PHP Shell Access Firewall Protection Java WHM 240GB 2TB $44.55/month
Usual price:
VS-300 VPS WordPress PHP Shell Access Firewall Protection Java VPS 360GB 3TB $67.05/month
Usual price:

Eleven2 Frequently Asked Questions

  • Where is Eleven2 headquartered?

    Eleven2 is based out of Los Angeles, California in the United States.

  • Does Eleven2 offer Windows plans?

    No. The company specializes in Linux, so no Windows hosting plans are available.

  • Does Eleven2 promise unlimited bandwidth and storage? 

    Eleven2 clearly states the maximum allowed bandwidth and allocated storage on shared plans. There are no plans with unlimited or unmetered allowances.

  • Where are its datacenters located?

    Eleven2 uses facilities in Los Angeles, Texas, Amsterdam, and Singapore.

  • Will I get the same discount at renewal?

    No. Promotional discounts do not apply to renewals.

  • Does it have any VPS plans?

    Yes. Eleven2 offers three managed VPS plans with full management.

  • Can I upgrade to a dedicated server if I outgrow my VPS?

    Yes. Four fully-managed dedicated server plans are available, under its Enterprise product category.

  • Will I get a free domain with shared hosting?

    No. Free domains are not provided.

  • What sort of uptime guarantee will I get?

    Eleven2 has a 99.9% uptime guarantee on shared plans.

  • How many email addresses can I use?

    All four shared plans support an unlimited number of email accounts.

  • Does Eleven2 have a money-back guarantee?

    Yes. The company offers a 60-day money back guarantee on web hosting and reseller hosting plans.

  • Which shared plan should I choose if I have more than one website?

    All plans support multiple domains, although the exact number of sites that you can host is limited. Check the fine print for your chosen plan, and remember to factor in disk space and bandwidth.

  • Can I get an SSL certificate?

    Yes. SSL certificates are available as an optional add-on.

  • What languages can Eleven2 customer service speak?

    Eleven2 is a US-based host, and service is in English only.

  • What control panel can I get?

    cPanel is provided on all plans, while dedicated, reseller and cloud plans come with WHM as well. There is also an iPhone app for mobile administration.

  • Can I set up a CDN?

    Yes, the company offers free CloudFlare. It can be activated by cPanel in a couple of clicks.

  • Will the company back up my data for me?

    The company takes free snapshots and makes them available for shared hosting customers. Fully managed servers also include backups.

  • What scripting languages and technologies are supported on Eleven2's shared servers?

    Shared plans include support for PHP, MySQL, Perl, Ruby, Ruby on Rails, Python, and Curl.

  • Does Eleven2 support Magento e-commerce software?

    It offers Magento as a one-click installer, although it does not offer a specific plan for Magento users.

  • Is Eleven2 a good choice for websites with lots of photos?

    Eleven2 shared hosting plans come with capped storage and bandwidth. Depending on your needs, you may need a VPS server, or even a dedicated server.

Eleven2 Features

All Features

  • 24/7 Support
  • Apache
  • CDN
  • CGI Access
  • CloudFlare
  • cURL
  • Dreamweaver
  • FrontPage Extensions
  • FuelPHP
  • Gallery
  • GD Support
  • IMAP Support
  • Live Chat Support
  • Mailing Lists
  • Phone Support
  • PHP 5
  • POP3 Support
  • Ruby on Rails
  • RVSiteBuilder
  • RVSkin
  • SkaDate
  • SMTP
  • Softaculous
  • SpamAssassin
  • SSH Access
  • Support Forum
  • vBulletin
  • Webmail

How does Eleven2 compare to their competitors?

Overall ★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★
Visit Eleven2
Overall★★★★
Overall★★★
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Overall★★★★
Overall★★★★

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