Add Your Review for FastHosts

30 FastHosts Reviews:

Is FastHosts the host for you?

Last reviewed Aug 18, 2016

Key features

  • PHP
  • WordPress
  • Uptime Guarantee
  • MySQL
  • Perl
  • cPanel

User Reviews - Total: 30

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Very frustrated with their cloudNX servers and support they offer. Due to some unknown reason for us, the server was suspended from the network which means all our websites are not accessible by our customers. It has been more than 48 hours and they could not reinstate network connectivity to our server. The only thing we hear when we call them is - it is beeing looked after, it has been escalated, it has been given its highest priority. However it does not help. For networking it looks they use a third party supplier (not sure who that might be) and they cannot get direct updates from them. So do not trust what they advertise, look somewhere else. Very frustrated with the way they deal (in effect do not deal) with critical issues.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

Have had hosting with them for a while now (couple of years) - unfortunately the service is patchy - for example, there have been several occasions when I can't log onto FTP, so I can't update websites. My client is asking for changes and I have to tell them that there has been a technical fault and I'll do it as soon as possible - it doesn't look good. I'm going to ditch Fasthosts as soon as possible and find a reliable company, I've had enough!

★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

We are Hosting our many website domain & mail servers on Fasthosts for past many years.

The uptime is very good.

We will continue to host & maintain our service on this great platform.

Fair Customer service.

Normal features...Scope for improvement.

Good Support,Economical,Good uptime

Strongly Recommended because of Reliable service !!!

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Took out a web hosting package that "Had it all" with a web builder option (I am not a HTML programmer) None of it ever worked or offered what they claimed so I went elsewhere (Namesco). Tried to cancel a the contract and they kindly pointed out that it was a 12 month contract and it would not be possible to cancel it. I even offered to pay the outstanding balance, but that was not possible as they would have to (shock) "raise an invoice." Don't see the problem with that as it is normal business practice that we as customers do not need to see. Invoice then credit note. But this task seemed to be a mountain and the only way to cancel would be to pay the outstanding by cheque. Who has a cheque book nowadays?? Anyway I now have an email from them confirming that I have been marked as cancelling the contract as of January. Having read the reviews on here I do not hold much hope...... We will see......

★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

Their pricing strategy looks impressive until you really dig deep into their terms and conditions.
Their hosting seems to start at a reasonable cost, but increases 5 fold after a few months - this is not obvious from their hype.
Their other accounts have hundreds of pages devoted to providing information - but they do NOT explain in clear English what the long-term costs are.
They are evasive when you ask probing questions about costs.
They say they offer a money back guarantee - but they will NOT honour it.

Do you want to do business with such people ?
Do NOT!

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Be warned, if you sign up with Fasthosts, read their T&Cs very carefully. It is extremely difficult to cancel any hosting as it must be done within a small time window. Miss that slot and they will pursue you relentlessly for 2 years payment in advance. Best bit is that you have missed your cancel slot and have to go through it all again in 2 years time...............

★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

We have been using FastHosts for quite some time, and have had a number of issues with downtime on the server side of things (both file server and database server). The support is sometimes very helpful, but at other times to avoid them sorting an issue - they instantly put the blame on the code, whereas the issue actually was with the server. They usually take quite a long time for an issue to be sorted, and take a large amount of time to get back to you with resolution of the issue.

★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Our server is down every 2 weeks to a month with various hardware or unexplained issues. Lost many clients due to this. Their only suggestion is usually to 'rebuild the server'. Tried doing that with the fatshosts backup we paid for monthlt. Doesnt work. They deleted all our data when trying to caddy a disk to a new disk. RAID never ever ever works.

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I can't express just how awful this company is. I've been given a server that doesn't work. And if I want it to work, I have to pay them extra to fix it. This is on a server I've had for a grand total of 24 hours.

Don't let the website and the salesman on the phone tell you any different - this is like a no-frills airline where you see the cheap price ... then have the holiday from hell. And they tell you nothing about just how bare bones the service is upfront.

The "support" staff are practically non-existent. What you do get, is a large number of people who will answer the phone or emails and repeat things that are written in the FAQs section. They have no idea what it means. Even with basic server things, they have to go and ask a supervisor what answer they should give next.

★★★★★
Support
★★★★★
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★★★★
Uptime
★★★★★
Value
★★★★★

Having used alternative ISP's for several years I was unhappy with the level of support we received (we had 8 dedicated servers, spending approx £15k per annum). I set one up on fasthosts to test the water and have subsequently transferred in around 80 domains and set up several dedicated servers with them. The support is very good, a dedicated account manager has made a difference and the uptime has been 100% in 18 months.

+ See More Reviews

FastHosts

fasthosts.co.uk

FastHosts Introduction

FastHosts is a well-established web hosting company based in Gloucester, UK. The company was established in 1999, giving it over a decade’s worth of hosting experience. Like 1&1 Internet and Sedo.com, FastHosts is now a part of United Internet AG which is a large German internet services organisation. FastHosts offers a comprehensive range of services, from website hosting to broadband and cloud storage.

Domain name registration appears to be the main focus of FastHosts. In terms of hosting, the company doesn’t appear to have a speciality.

Many hosting companies boast a range of awards regarding their services. Whilst these awards are often easy to come by, some are worth noting. In 2011, FastHosts won the award for the Microsoft Global Hosting Solutions partner of the year, which I thought was worthy of a mention in this review.

FastHosts Hosting Plans

FastHosts provide its customers with four different shared hosting packages to choose from. Customers can also choose from either Linux or Windows operating systems for their hosting and can choose from plans up to three years in length to further reduce their cost.

  • The Personal package allows customers to host one website, with up to 50 subdomains, 50 starter mailboxes, 1 MySQL database and 5 FTP accounts. This package comes with 5 GB disk space and unlimited bandwidth.
  • The Business Bronze package is a step up from the personal package with 50 GB disk space, 500 subdomains, 10 MySQL databases, 500 starter mailboxes and 50 FTP accounts.
  • The Business Silver package allows customers to host two websites and provides unlimited disk space, subdomains and starter mailboxes. This allows customers to host 100 MySQL databases with 100 FTP accounts.
  • The Business Gold web hosting plan adds unlimited MySQL databases and FTP accounts to the Silver plan. Customers can host up to 3 websites.

There are two reseller packages available through Fasthosts, should customers want to sell their own hosting space. There is a package for new resellers and one for companies with more advanced requirements. Starters get 20 GB disk space and unlimited bandwidth whilst advanced resellers get unlimited space. Both Windows and Linux hosting is available to resell. Interestingly, advanced resellers are also able to resell broadband services to UK customers.

Both Linux and Windows-based VPS hosting is available through FastHosts. There is one Starter package available and two Professional packages. There is also a customisable advanced package, so customers can set up their VPS with a range of hardware capabilities. This starts at 512 MB RAM, 50 GB disk space and 1 processor and goes up to 16 GB RAM, 1 TB disk space and up to 4 processors. Each plan comes with unlimited bandwidth and 2 IP addresses.

For customers who are looking for a dedicated server, FastHosts provide 6 hardware options, ranging from a 2 core processor with 2 X 250 GB SATA disk space and 4 GB RAM up to 32 core processors, 2 X 120 GB SSD & 2 X 2 TB SATA disk space and 64 GB RAM. Customers can choose from a range of Linux and Windows-based operating systems and get unlimited bandwidth.

Cloud hosting is also available through FastHosts, but customers need to contact the sales team directly to discuss it, so I can’t cover it in any detail in this review.

FastHosts Uptime/Downtime

FastHosts does not make any boast about its server uptime, and it does not publish any uptime statistics. VPS and dedicated server hosting customers are provided with an SLA and a 99.99% uptime guarantee, allowing them to claim a days’ worth of free hosting for every hour of downtime.

FastHosts own its own data centre and do not rent space elsewhere. The server farm is located in Gloucester in the UK and is manned and monitored 24 hours a day. The data centres are fully secured and utilise backup power systems to keep them up and running in the event of a power failure.

FastHosts Support

There are a wide range of support options open to FastHosts customers. Support starts with live system status reports, where customers can check for any known issues. There’s also a knowledge base, a range of user guides, a domain health checker, a training center (which includes a number of webinars) and a blog.

FastHosts offer support 24 hours a day, 7 days a week both online and on the phone. The company is also on Twitter, Facebook, LinkedIn and Google+, and the company actively encourages its customers to follow them. More importantly, the company does liaise with its customers through these channels should any support issues arise.

FastHosts in the News

FastHosts is a relatively large hosting company and has appeared in some prominent news sites, although none of the press I found relates to poor service or downtime.

FastHosts Control Panel

FastHosts’ shared hosting customers get a custom control panel to manage their websites. However, there is little available information regarding the control panel, so it is difficult to compare this to cPanel and Plesk.

VPS hosting customers are provided with Plesk.

FastHosts Extras

There are a whole host of extras and freebies bundled with FastHosts hosting plans, with a few extras that other hosts don’t provide. These include a free site builder, Google Adword credits, Bidvertiser credits and Mirago credits. A website statistics tool called MatrixStats comes with each hosting account and there is a free TrafficDriver SEO service for business hosting customers. Often SEO services are chargeable, so this is an interesting addition.

Shared hosting comes with a free one-click installer and supports range of applications such as PHP, Perl, Python, WordPress, Drupal, Joomla and more. Windows hosting customers who purchase Professional Mailbox as an add on also get Outlook 2010 for free.

FastHosts Money Back Guarantee / Cancellation Policy

Unlike most other web hosting companies, FastHosts does not offer any kind of money back guarantee for its customers. However, there is a 30 day free trial of the website builder tool, so customers can to try this out before purchasing any hosting packages.

The FastHosts cancellation policy requires customers to provide 30 days notice. If the customer cancels before the end of the agreed term, they will remain liable for the remaining costs.

FastHosts Summary

FastHosts offer a distinctive range of hosting services, setting them apart from some of the run-of-the-mill hosts I’ve reviewed. The lack of a money-back guarantee may put some off, but then again, a Microsoft award goes a long way towards building confidence in the services FastHosts provides.

The location of the data centre will appeal to customers looking to ensure their website is hosted in the UK, and the massive range of services can only be matched by a few other companies. The level of support options provided by FastHosts is also a big plus, as is its adoption of modern support techniques through social media channels.

The huge array of web hosting options may put some people off, and I think it could be complicated for first timers to get to grips with what’s on offer.

FastHosts Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Linux Ignite WordPress PHP Shell Access Linux cPanel Perl 10GB Unlimited $7.22/month
Usual price:
Windows Ignite ASP ASP.NET .NET Framework Windows 2003 MSSQL Windows 10GB Unlimited $7.22/month
Usual price:
Custom VPS Plan Plesk PostgreSQL VPS Python Linux MySQL 440GB Unlimited $79.56/month
Usual price:

FastHosts Features

All Features

  • 24/7 Support
  • Access Logs
  • Credit Card
  • Dreamweaver
  • Email Forwarding
  • File Manager
  • FrontPage Extensions
  • Help Center Live
  • Live Chat Support
  • PHP 4
  • PHP 5
  • POP3 Support
  • Server Side Includes
  • Shared Hosting
  • SMTP
  • Spam Filter
  • VirtueMart
  • Zurmo

How does FastHosts compare to their competitors?

Overall ★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★
Visit FastHosts
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Overall★★★★★
Overall★★★
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Overall★★★★★

More FastHosts reviews

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Do not expect discretion. I bought a years virtual server and did not log on once (my choice of course). No reminder of automatic renewal. One day after that i asked for a cancellation. They insisted on charging for a further year (of non use). Not the most "supportive" of customer support. In fact deeply unsympathetic

★★★★
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★★★★★
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★★★★★
Uptime
★★★★★
Value
★★★★★

Hey so really shocked after reading all these reviews and to be honest I think the people writing them are not experienced and looking to host pathetic little websites on cheap shared hosting and VPS.

I however run a 24 Core dedicated linux server at Fasthosts and its FAULTLESS the hardware has not failed once the uplink is as promised 100mb half duplex.

Support has been spot on when I need mac addresses applied to IP's or any other tiny job I physically cannot do remotely! There dedicated team are able to keep up and more than able to be left with a task leaving me knowing it will be done properly!

All in all the price is good this is one of the largest hosting companies in the world! although I am in a 12 month contract which I will be renewing! they reduced the price of the 12 month contract on my machine, I simply called them up asked if there was anything they could do about the price for me for the remainder of my contract untill i renewed at the lower price... They instantly said we cant lower your price but we can give oyu this month free! thats nearly £360 credit given back to me! they were in their right to simply say no sorry BUT like any business they respect their customers and they have earned my return busines!

DO NOT LISTEN to all these negative reviews if you are after PROPER web hosting this company delivers!

Regards,
Antony.

★★★★
Support
★★★★★
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★★★★
Uptime
★★★★★
Value
★★★★

Fast hosts rock as its name is fast and it work like a blazing fast car full of features.One of the Best hosts available in the .A must Try host that can give you to tke your website to its full potential.
Give It a Try and you will be amazed.Best Of Luck.

★★★★★
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★★★★★
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★★★★★
Uptime
★★★★★
Value
★★★★★

I have used many webhosting websites, fasthosts is my favourite website. It has great uptime, support and features better than anyone.

★★★
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★★★★
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★★★★
Uptime
★★★★
Value
★★★★★

We have had issues with our plain Wordpress site for more than a year - it would often be impossible to view the site and it became nigh on impossible to update the site. When we complained about this (which we did about 20 times in a year) the standard reply from them was that it was due to network issues beyond their control. More recently they admitted that the server was faulty and they moved us to a new server, which also failed so they moved us back(failed again) and then back onto a new server - this process took more than a week - during that time communicating with them was difficult due to the fact their standard reply was issued - that it was working for them and the problem lay elsewhere.
Their handling of our problems has been awful and they seem not to have any managers who are willing to engage in dialogue. Glassdoor reports on what their previous staff have to say about the company and the overriding theme is that it's management rather than its technical staff are the problem. I would not recommend using this company.

★★★★
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Value
★★★★

Unreliable servers, poor customer service, inadequate features and generally not acceptable or reliable, even with their platinum hosting. Even more annoying is their complete unwillingness to accept any responsibility or take ownership of a problem (apart from one occasion with a particular support engineer I have to admit). Will be moving away from them at the earliest convenience... Beware...

★★★★
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★★★★
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★★★★
Uptime
★★★★
Value
★★★★

Bought a VPS from them for over £370. Put my website on the VPS as per their instructions. They told me that they had pointed my domain at the VPS and I was led to believe all was working. Turns out I hadn't been using my VPS, they didn't point my domain at it when they said they did. They refuse refund. Would not recommend to anyone.

★★★★★
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★★★★★
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★★★★★
Uptime
★★★★
Value
★★★★★

I have a reseller account. Which means that I can host as many websites as I need and pay a one off monthly fee and then resell hosting packages to my clients. This is good if you are a Website Designer, Develeoper and want to make a bit of extra income by hosting websites that you have worked on and receive a recurring monthly income.

In terms of value for money, if you require hosting a decent amount of small websites in multiple languages such as ASP and PHP then it is good value. If you developing in just one language such as PHP then I wouldn't go for this package. To be honest I am considering converting all of my old Classic ASP to PHP and setting up a Virtual Private Server.

Many of the problems associated with Fasthosts in terms of downtime or websites being slow are generally problems associated with Shared Hosting or this type of hosting and are not Fasthosts specific.

Being that your website(s) are hosted on a shared server, this means that you could have a 100+ other websites receiving varying levels of traffic and developed from people with different coding abilities. So if one website is programmed badly or receives a significant amount of traffic, it could essentially cause a huge strain on the server which brings it to it's knees.

Essentially this type of hosting is budget hosting not mission critical and should not be used for websites that receive a decent amount of traffic.

Fasthosts support was really bad about 3-4 years ago however they have provided me with much better support over the last year or so.

One annoyance I have had is that they disabled GZIP compression on a server that was hosting my website without forewarning me, which a website of mine relied upon for Compressing stylesheets.

Also PHP error logging is disabled, whilst I agree that errors should not be displayed on a production server, you could still logs the errors to files which could easily be configured via the VHOSTS files on a per site basis.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

After months and months of unsatisfactory service from Fasthosts which included various technical issues around updating and editing my website, publishing, logging on and confusion about my email address, I terminated my account in February 2013.
In July I received an email from Fasthosts to say that my domain renewal fee of £5.39 was due. I tried to log on to Fasthosts to query this, but of course neither my username nor my password were being recognised. I assumed this was because I had closed the account. I tried several more times just to make sure, and each time I was unable to log on. I concluded from this that my account was well and truly closed the renewal payment would not be taken. However, today I received an email saying that the domain renewal payment had been taken. Fasthosts refuses to reimburse me because I didn't log on and cancel the domain renewal! My bank is in dispute with them now.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Don't be fooled by the "unlimited webspace" - it's not unlimited at all.

Customer service was absolutely terrible, after calling with a query I didn't receive a call back as promised.

When I made a complaint about the call back, customer services told me that my query had been dealt with, therefore I didn't receive a call back and refused to even address the complaint I made!

Having left Fasthosts, they are now preventing me from migrating data and trying to extort me for more money so I'm granted access to my data...

Steer clear!

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

FastHosts are a great hosting site for small businesses on the simple web host plan. If your site uses HTML, CSS, Javascript and a bit of PHP there are no complaints with using this service for your site. For my company, we only use HTML and CSS but with quite a few images. However, the site loads almost instantly. When your site is image heavy, the loading speed does reduce slightly but not significant. The same amount as any other hosting site.

Price wise, really good. £2.49 is nothing compared to the revenue made from traffic to our site. 50 GB of space for this price is great. More than enough. But to top it off, they have included 10 MySQL databases. Even though my site doesn't need it, it would be great for a site which does. Personally, for this service I would pay even more. Maybe £4 which is nearly as much as the unlimited hosting plan.

500 starter mailboxes is great for any company. For most businesses, you won't even need that much. I love how they always give you more than you would need, just in case.

★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

They don't care about you, your business, only about overcharging you for an inadequate & appalling below par service. I lost count how many times I had to call them when services fell over; final straw came when they shut my site down completely despite being assured it wouldn't - my entire online magazine & email disappeared on the biggest business day of the year. And apparently you can't downgrade, shut down unwanted services - no solutions or problem solving - only utter rudeness & threats. They wouldn't know customer service if it bit them in the face. I now have debt collecting sharks after me. On the bright side, I have a fantastic new hosting company who are charging me a quarter of what Fasthosts did for a far superior product & service.

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Fasthosts are a complete waste of time, avoid at all costs. I asked them before I purchased if I could cancel if they didn't meet the uptime guarantee, to which they replied yes.

I had outages of ~5 hours and intermitted outages too. They failed to diagnose the issue until I persisted and a ticket of mine got raised to a senior engineer, who finally admitted they had been having issues. They really didn't want to admit they were having issues all along...

Anyhow, I tried to cancel and then they changed their mind and said NO.

So I then tried to downgrade my hosting and they said NO. There isn't anywhere on their website that says I am not allowed to downgrade - it might be in the T&C but the point is it wasn't made very clear when I signed up.

Avoid Fasthosts - bad ethics, terrible service, not customer focused. You do NOT want to be in business with a company like this. Do not trust a company as bad as this with your own business.

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

Fasthost customer support is slow and issues are never sorted out straight away, it needs at least a 3 or 4 rounds of emails. Worst thing when Fasthost deleted my account including all emails a few days before the end of my contract. All they could offer was an apology. Apparently on shared servers they do not have a proper distaster recovery procedure nor backups. Not very reassuring.

★★★★★
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Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Fast host is a cheep alternative but when you pay the low price you get a low service. The price is good, the costumer service is bad and the host it's sled does not include allot of bandwidth and fast speeds

★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

A very poor company indeed. Well known for reasonable prices but customer service bordering on the appalling.

I have tried to transfer an account froma Fasthosts reseller to my account but have not been successful. After calling their support line I was told this was due to my being on the "Old Version 4 Control Panel" and the reseller being on the new "Version 5". Quite amazing since I just opened my account with them and expected to be on the latest software.

To add injury to insult I was the told they had no timescale to state when the new version would be upgraded on my account. They REFUSED to give me a time instead just telling me "it will be soon...".

That was a month ago and still no upgrade - so I cannot transfer domains!

They are a joke and I strongly recommend going elsewhere if you are serious about your domains.

Also to open an account you need to supply your Credit Card details and they are not deletable once entered. You also need to go through a convoluted process too close the account - they make that as difficult as possible - basically at every step of the way they are a complete pain to deal with.

On the plus side they do answer their support telephone within a frw minutes.

★★★★
Support
★★★★
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★★★★★
Uptime
★★★★★
Value
★★★★★

I had been using Fasthosts for some 6 months, using their reseller account and had been reasonably pleased, however upon my recommendation I transferred a major client to Fasthosts. Well what a disaster, they have changed their reseller control panel and basically rolled out a system that doesn't work. We had intended moving some live sites from my Fasthosts account to theirs, a simple job you would think, well no absolute disaster 4 days in and sites still not live. This is a totally unaccepable situation and this needs to to highlighted. I would not normally go on these review sites but as I'm in my clients office and unable to sort the problems as I'm waitng for Fasthosts support to do something I will spend the time telling everyone to be VERY VERY careful of using this Company for any serious websites. The Company I am a consultant to, deal with large PLC's and are the main CDM contractors on the Olympic Swimming Pool, they are not used to dealing with 'noddy' Companies like Fasthosts! I have now been told in no uncertain terms to find another, this time reliable hosting Company.

Sorry Fasthosts you have shot yourself in your foot yet again.

★★★★
Support
★★★★
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★★★★★
Uptime
★★★★★
Value
★★★★★

We hate fasthost because:

we are having problems due to the fact that our new bank card has not arrived.

This means we have missed a payment and our supply has suspended.
We under stand that.

However we want to maintain our service and have offer to make payment by any other means.

Fasthosts cant accept any other form of payment and now want to charge us an extra cost.

So we want to pay, we have a problem cause by our bank but can make alternative arrangement
but fasthosts don't want the money, the hassle and are not interested in their customers problems.

We have called them on every number we can find and asked to speak to any one who can help but there is no one.
There phone system will not allow any transfer of calls and there MD has no telephone? neither does customers services, accounts or their finacial director or company seretary.

★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

I and my Company have been using FastHosts for about 4 years. We run a large website for an electric car company with a number of sub-domains and all our e-mail from FastHosts.
Good points: Reliable service (cannot recall a single downtime), easy to use control panel (for e-mail in particular) and easy to transfer domains in and out (we changed company and accounts at one stage and had to transfer the lot).
Bad points: Value is pretty poor compared to other good deals I see on the web but once you're with a reliable provider it does not seem worth to switch. We also had a compatibility issue with our first website design about four years ago causing our marketing guys to host somewhere else for a while. And support is a bit hit-and-miss. Late at night (UK) and in the weekends I get a quick response. During the day it can be quite a few hours.
Bottom line: reliable, never failed to deliver what they promise. But that does not mean you cannot find better value of features elsewhere. I am looking for a host for my personal blog and weighing up 1&1 (cheap domains) against GoDaddy (cheap hosting). Both offer a host of extras that you do not get with FastHosts.

★★★★
Support
★★★★★
Features
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Uptime
★★★★★
Value
★★★★★

Fasthosts host a number of my domains and websites. I now have a dedicated server.

The uptime would appear to be very good. There has been limited downtime to my knowledge.

They appear to offer most of the common options that are available with most other hosts. In terms of cost they are fairly competitive, I don't think they are either the most expesive nor the cheapest.

However my main problem is with the support. You have very long waits on the automated phone system to get through to support however when you get through they are fairly helpful. Their new payment process cannot seam to handle Mastercard's fraud prevention process.

They are very quick to suspend your account if this does happen which is not great when it is their fault the payment wasn't taken in the first place. I think they have a good selection of packages which would appear to cater for most needs.

I just think that their support and customer service lets them down. I would have no problem recommending them to others with that caveat.

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