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Is Fat Cow.com the host for you?
Last reviewed Feb 23, 2016
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I've now hosted over several years with 5 different hosting companies as I had yet to find a hosting company that cares enough to update continuously.
FatCow is my last and final hosting company and I YES would recommend FATCOW to anyone who is looking for an affordable, progressive up-to-date host.
We have been with Fatcow.com quite a few years now. The cost is one of the cheapest in the industries. They have been very supportive, available at all times. We have recommended Fatcow.com numerous times to friends and family. They are one of the only sites that continue to supported my outdated Frontpage extensions. We have been very happy with Fatcow.com.
Having used FatCow for 5 years, I've just had my renewal price doubled! That's $155.00 a year now and although throughout the 5 years I've had very issues, the price is simply not worth it. I held 3 accounts personally and several more through recommendations, it's simply not acceptable to raise price so considerably. Feature wise; FatCow has hosted Magento, WordPress and all sorts of odd files and projects I've worked on with little to no hassle. Connection time can be a little slow at the best of times but certainly not an issue worth worrying about. My advice, join for a year at the lovely $49 mark, then cancel. Using an FTP client is easy and all your files can be moved from one server to another relatively easily. MySQL database can be exported and back ups taken to or you can spend an hour waiting for support on Live Chat to try and get your renewal price down!
Fat Cow.com sucks. Here is why. I've bought domain names through them and have hosted with them for over six years. I have had very minimal contact with sales and tech support during the length of the relationship, until pretty recently. When it really mattered, their customer service (in US and overseas) have both failed to provide 1. resolution to the issue (now more than one), 2. timely response to support tickets, 3. promise resolution time of 24-48 hours and a week later the issue (again, now more than one) have still to be resolved, 4. very unapologetic - which actually goes a heck of a long way for someone that has been a customer of theirs for the length of time I have. I am beyond disappointed. In good faith, I would NEVER recommend them to ANYONE due to the poor customer service, lack of follow-through, have not fulfilled their stated timeframe and did not provide a reason or apology, and has now compounded the issue.
Fatcow is a fine host for the amount of money they charge, which is more or less the same as all the shared hosts. I really liked that when they made mistakes, they gave me a nice amount of free hosting. You might have to wait on the phone for a while to talk to them, but only godaddy is really good about that. I wish they would not charge extra for CDN and since they are on vdeck I was not able to use cron jobs, but otherwise they are a fine choise, especially to someone new that might have trouble with cpanel.
Fatcow seems to deliver an inconsistent customer experience. Some of my sites work well there, and other don't. I rated the Support on the low end because more often than not, my issues were not immediately solved, and Fatcow support people use canned responses for issues that need specialized explanations. So when I asked for an explanation on why a certain Wordpress site keeps breaking everytime I upload a theme, they ignored my issue and the ticket is unresolved until now (2 days later). I'm using these same themes on other accounts in Fatcow so I don't understand why they would suddenly tell me, "The problem is with the [theme]. Please contact your service-provider for troubleshooting."
This is the same theme that works in another Fatcow account. They could check my settings in case there's a glitch there, but they won't. Very disappointed. The Customer Support was the dealbreaker, and now I want to move all of my accounts from Fatcow to SiteGround, where there's better Customer Support.
Generally, the features are good for anyone who knows what they're doing. But for beginners who don't know how to hardcode websites, troubleshooting websites is nasty business and will take too much time. I'd rather pay for better service than waste time.
Good (not great) for beginners
I have been using FatCow for over a year, selected it for being cheap and running 100% on wind power.
Email servers were very important for me and was not satisfied by the uptime - speed of connection, redirected key mails to gmail.
The initial price was very good, but valid only for one year, IT IS ON THE FINE PRINT, after one year at USD 49, renewal was USD 134, NO WAY.
Started to research again (here at whoishostingthis), price difference was really important, not on a monthly basis but the total upfront charge, most USD3,95/month offers required an initial purchase of 36 months, and several of those allow only one site per account.
As a result, went back to the not-so-bad, green-enough, FatCow. registered (free) another domain and started a new account for USD 49, will stay another year.
My requirements are low, do not expect thousands of visitors, I'm not that geeky to understand all the features, but I like to have multiple sites and pages to experiment.
Thanks you guys for making the decision faster.
I hosted my domain "bezoka.com" for 3 months with FatCow, they have great features, their control panel is awesome. Prices you can't find as great anywhere else. Only problem with the company is their support lacks commitment. They slow at replying to tickets and sometimes they just don't listed. Other wise, they are not to bad, I might recommend to others.
OK, once again I tried to contact Fat Cow about a problem. They fixed the problem but they couldn't tell me why, just said must have been my fault. Are they using overseas 'help'? that seems to be their answer to everything, it is your fault. So, I get done and they want me to fill out a survey. Guess what, I can't mark bad things, it won't accept the survey. I tried calling them but of course you can't get anybody on the phone, I suspect if they told you when the 'next' (if there is more than one, or even one) technician would be available it would have a month, day and year as part of the recording. I have never been happy with their support. If you want a site where you don't need support and can wing it on your own, than this one might work out for you. I moved here from go daddy who had a critical problem and again I couldn't get anybody to look at the problem. At least the site works on FacCow.
Fatcow rocks for me as I got hosting for two years with huge discount. Overall good for the price I paid for it. Used hosting for 2 years till now & no problem for me. Once got a malware problem & they fixed as soon as contacted support. Sometimes there is some down time of hosting. They have different style control panel for hosting. But I like it the way it is.
We started with Fatcow 6 years ago. Our companies interests are in travel and at first everything was fine. In the past 4 years things have been steadily declining and at this point using Fatcow has turned out to be the single worst choice we ever made. They came close to putting us out of business.
Our main issues are with emails not going through or being delivered to us. SERIOUSLY?!? In this day and age how difficult is it to have email working properly. We have lost over $10,000 in commissions (that's $100,000 in total lost sales by our estimation) in the last 2 years and they have threatened the stability and reputation of our company. As travel planners we rely on functional email. The information we send and get is all time sensitive and it must go through on time.
STAY AS FAR AWAY FROM THEM AS POSSIBLE - Take a minute to read through these reviews. Ignore the obvious 5 star plants the company is sending in and see the real picture. Personally I think they are getting employees to write in the stellar 5 star marks as a last ditch effort to at least keep the overall rating from completely tanking.
They started a few years ago trying to up-sell everything, trying to sell you this, or that, much of it things that should come standard.
Customer service is a complete joke, UNLESS you PAY for the REAL SUPPORT, also a joke... At this point it is all a bad joke...
They used to Cpanel but now use something else that makes it difficult to migrate over if you want to switch. I suspect this was done to do just that as the original Cpanel they had in palce was fine, the new system is a joke, again...
We have moved everything away from them and it the best move we could make.
I would take it a step further and say to not go with ANYTHING owned by the Endurance Group, google them and you will see they are buying up as many hosts as they can, almost a monopoly at this point. Since they took over Fatcow it has been a nightmare and I would not use ANYTHING they own based on my experiences with them.
Goodbye forever you FATCOW....
I am very disappointed with Fat Cow. We started off great. I got a great deal and a decent website. Then they started tacking on all these additional charges and add-on that I didn't even request. I paid for my website but refused to pay for add-ons that I didn't authorize, so they shut my site down less than a month after I paid the $130 for the site. I'm so done with Fat Cow and all of their sisters, brothers, and affiliates. If I didn't pay for an add-on then you should stop the add-on not shut down my entire site right after I paid for the site. I'm switching and requesting a total refund.
FatCow is a hosting service which appears to be entirely focused on shared hosting, although it provides a wide range of services and support to complement it. Its selling point is simple: simple hosting facilities and simple to use services, eliminating the need for technical fiddling.
There are two plans available, The Original FatCow Plan and The Minimoo. The company offers a variety of professional services which can be added on (at extra cost).
FatCow has been operating for well over 10 years now. The company was founded in 1998 in Albuquerque in the USA but it has since been bought by Endurance International who also own a number of other web hosting companies, such as Bluehost. Endurance International provides online solutions for 2 million customers through 40 different brands, many of which they have acquired over the last few years.
FatCow Hosting Plans
Both of FatCow’s shared hosting plans run Linux on a server farm utilizing Apache server software. The company only offers shared hosting and gives no mention of VPS, dedicated or cloud hosting. It does offer partnership options for resellers and bonuses for referred customers who sign up.
The MiniMoo hosting plan offers a low-cost, single page, single email account solution to get started on the web, whilst the Original FatCow Plan gives you the chance to go much further with your site. Whilst this gives you unspecified ‘oodles’ of space and bandwidth, customers may be asked to reduce their usage should they exceed the normal level of resources, i.e. if they are using their accounts for storage and file sharing. The Original FatCow Plan plan entitles you to unlimited domains and unlimited email accounts.
FatCow has a Registrar Transfer tool to allow you to automatically transfer your existing domain name. The tech team will also manually transfer it for you if necessary.
FatCow does not publish their uptime or downtime statistics and it doesn’t give any uptime guarantees. However, the data centre combines round the clock systems management with onsite personnel and each server is clustered with another, which means if one goes down, another takes over. These servers are in turn are backed up to another set of servers to ensure that your data isn’t lost.
The data centre is located in Boston in the USA and provides half a petabyte of storage space across over 800 servers. The servers are protected by 2 firewalls and the data centre is monitored by security personnel 24 hours a day, 7 days a week.
If you want your site to be backed up automatically, you can purchase a backup package which gives you daily backups and a backup and restore tool. Otherwise, you’ll have to perform your own backups as and when you need to.
The FatCow website provides a number of support facilities including a knowledge base, user guide and tutorials. The company also offer 24/7 telephone, email and live chat support, all of which are free. However, if you are looking for help from other users, there is no obvious forum or message board. There doesn’t appear to be a FatCow wiki either, so it seems like they are keen for customers to go directly to their technical support department with any complaints or problems. It is not clear where the support services are based and whether they are outsourced or a part of the company.
There is a FatCow blog, but at the time of writing this article, the last entry was nearly six months old. The FatCow Facebook page is slightly more active, as is their Twitter account.
FatCow has included a completely unique ‘HeiferCratic Oath’ to deliver a positive support experience. If the oath is broken, the company will award an account credit worth one month of hosting. It’s a nice touch and fits in nicely with their light-hearted approach.
FatCow in the News
Despite being around for nearly 15 years, there’s a lack of news articles about FatCow, whether related to downtime or hacks. As such, we must conclude that FatCow provides a relatively solid service that’s been free of controversy so far.
FatCow Control Panel
FatCow provides its own custom control panel for site admin purposes. When you log in to the control panel, you’ll notice that it isn’t anywhere as near as slick as Cpanel. However, it does appear to be fairly simple to use and it is customisable to a point. FatCow also provides a handy video tutorial for their control panel, and it’s available to customers before they consider purchasing a hosting plan. If you’re not sure about a custom panel, take a look. On a side note, it is not clear whether you can run cron jobs using the control panel.
To attract customers, FatCow will give new users a $100 Google Adwords credit, $25 Yahoo!/Bing search marketing credit and a $50 Facebook advertising credit. You can also earn more credits through the referral and affiliate programmes.
The site tools include a neat drag-and-drop website builder, web analytics, FrontPage extensions, FTP access and Google custom search and webmaster tools. There are a number of applications available in a one-click installer including Wordpress, Joomla, phpBB and GBook. Shared SSL, PayPal Shopping Cart are also integrated into the site, along with other online payment options.
For additional fees, FatCow offers a wide range of bolt-on services such as Facebook and web site design, premium support, SEO services and more.
FatCow Money Back Guarantee / Cancellation Policy
To cancel your subscription to FatCow, you need to provide 30 day written notice and will incur a $35 early cancellation charge. There is a money-back guarantee if you cancel within 30 days of signing up, although this doesn’t include money back for domain registration fees and additional services you’ve purchased. If you have received a free domain name, they will deduct the cost from your refund unless you do not want to keep it.
All in all, FatCow compares favourably with many other shared web hosting companies out there on cost. It has a competitive and simple price structure which novices are likely to appreciate. Its key focus seems to be getting small to medium sized businesses online with the right kind of support which makes this service ideal for internet newbies. The simple and effective site builder and support structure will appeal to those who have little experience of building a website, whilst the ability to install Wordpress and other applications make it versatile enough to attract more experienced customers.
Importantly, additional services allow their customers to tailor their support and service needs based on their own terms. For example, many companies may have little experience of SEO; the ability purchase this service will be a useful option to help their site compete well in the search engines.
However, this bare bones approach, an exclusively shared service and no apparent possibility of upgrading to VPS, dedicated or cloud hosting - as well as potential restrictions on storage - may put established businesses off.
All hosting plans available from FatCow come with a CentOS operating system. Since CentOS is a Linux-based distribution, you won't find any hosting plans built on Windows servers at FatCow. Because they use open source platforms, FatCow is able to keep its costs down compared to other hosting providers that offer Windows-based solutions.
FatCow offers three dedicated server hosting options - Startup, Professional, and Enterprise. Each plan comes with cPanel, CentOS, and a free domain name included. Depending on the plan you choose, RAM, storage, bandwidth, and IP addresses vary as you go up each level. Fully managed server support is also included.
FatCow doesn't always provide free domains as part of their hosting solutions. However, when they are available, the following hosting solutions often come with a free domain included: FatCow Plan, Wordpress Hosting, VPS Hosting, and Dedicated Hosting.
Domain names can be registered through FatCow. Depending on the hosting plan you select, your domain name could be free for the first year. Pricing for domains from FatCow ranges from as little as $12.99 to as much as $108.99 per year, depending on the TLD you select.
FatCow offers all of its new hosting customers a 30-day money back guarantee on all credit card-based transactions.
Virtual Private Server (VPS) hosting from FatCow is available in three different package plans - Basic, Business, and Optimum. Each comes with a free domain, CentOS, and cPanel included. Plans vary based on the amount of CPUs, RAM, storage, bandwidth, and IPs you require.
FatCow offers customer support 24 hours a day, 7 days a week by phone, chat, and email on all of its hosting packages. Dedicated and VPS hosting plans include managed support for the server installations, and their 'WP Essential' Wordpress hosting plan includes WP Expert support.
According to the support options offered on their website, US-based support in English appears to be the only available language option for support from FatCow.
FatCow's corporate headquarters is located in Albuquerque, New Mexico.
FatCow powers its shared web hosting from two data centers located in the Boston, Massachusetts-area that are 100% wind-powered. VPS and dedicated hosting services operate out of Salt Lake City, Utah.
Hosting solutions from FatCow support 13 different coding and scripting languages. In addition to streaming video and music, FatCow can also support scripts like CGI, SSI, JSP, Cron and Perl and programming languages like PHP and Ruby On Rails.
Yes. FatCow offers a reseller program that provides hosting, domain registrations, search engine submissions and more web services to companies that are capable of providing billing and technical support to their customers.
Yes. They offer an affiliate program that provides a standard commission payout for new registrations of their FatCow shared web hosting, VPS hosting, and dedicated server hosting services.
No. FatCow does not offer site migration assistance to customers that need to move their website or domain from one hosting provider to another. Make sure you have a technical contact who can support you if site migrations are not something you can take of yourself.
FatCow does offer Wordpress hosting services. They have two packages - 'WP Starter' and 'WP Essential'. WP Starter includes site hosting, cPanel, pre-installed themes, pre-installed plugins, and support. WP Essential includes all of those features plus super speed, enhanced security, and WP Experts support.
FatCow permits its customers to host an unlimited amount of domains inside their hosting accounts.
FatCow does include a 'Drag and Drop' Site Builder platform for non-technical customers. With their site builder, you can customize theme colors, template layouts, and upload videos, images and forms to your page with a simple drag and drop interface.
FatCow provides a variety of security features for its hosting customers, based on need. For websites selling products, they offer Shared SSL. For customers using their email services, they provide spam filtering. They also run daily server backups and have facility monitoring at each of their data centers.
As part of its 'Original FatCow' hosting plan, FatCow includes ShopSite as a content management system, PayPal shopping carts, and PowerPay for credit card processing. Other options for an online store hosted by FatCow include adding the WP eCommerce or WooCommerce to a Wordpress hosting plan or installing a platform like Shopify or Magento to an appropriate VPS or dedicated hosting service.
No. FatCow does not offer site migration assistance to customers that use Joomla as their content management system. Actually, they don't offer migration assistance to any customers.
No. While FatCow does offer Wordpress hosting services as one of its feature programs, it does not offer site migration assistance to customers that use Wordpress as their content management system. Actually, they don't offer migration assistance to any customers.
FatCow offers solutions for both PCI compliance hosting and SSL requirements. PCI compliance is included in the SiteLock Enterprise Package - more information can be found on that package through contacting FatCow directly. Shared SSL solutions are available to all FatCow customers as a standard part of their hosting packages.
Since there are no limitations on disk space with FatCow hosting plans, there are no limitations on image hosting.
No. FatCow does not offer site migration assistance to customers that use Magento as their content management system. Actually, they don't offer migration assistance to any customers.
Yes, cPanel is included with all dedicated and VPS hosting packages. For its other hosting solutions, FatCow Control Panel is available to manage your hosting needs.
FatCow accepts payments via PayPal and credit card.
No. FatCow does not offer an uptime guarantee.
FatCow provides a content delivery network solution through its control panel in a program called SiteLock.
For customers signing a new hosting contract with FatCow, the introductory rate normally lasts for 12 months. After 12 months, the rate jumps to regular monthly price. Make sure you review your contract terms before committing to a length longer than 24 months.
FatCow offers domain privacy for the following TLDs: .com/.net/.org/.biz/.info/.name/.cc/.tv. Domain privacy costs an additional amount per year.
Yes. They provide daily server backups for all of its hosting customers at no additional cost. For an additional fee, customers can automatically restore lost files, maintain version control and also download their backups to a .zip archive.
All hosting plans available from FatCow include unlimited domains and subdomains.
They offer unlimited email accounts and POP email hosting on all of his hosting plans.
Disk space and bandwidth are not limited on any of its shared hosting plans. Bandwidth for VPS and dedicated hosting plans starts at 1TB and grows from there, based on the plan.
Non-profits can contact FatCow Support for special rates. Educators and students do not appear to be eligible for special reduced hosting rates.
When customers spend a minimum of $25 in Adwords, FatCow will provide them an additional $100 in ad credits. In addition, they also offer Yahoo!/Bing advertising credits, Facebook advertising credits, and a free YellowPages.com listing to new customers.
Video streaming is one of 13 pre-installed scripts that comes included with VPS and dedicated hosting plans.
InMotion Hosting Reviews
Transferred my domain for $15/yr. basic fat cow plan. I signed up for auto renew and discovered they had charged me $131.88 first renewal. When I questioned the increase in fees, I was told it was only a special and that I should have checked it out better. Ok, I do not recall seeing the jump in price on second year, but it is possible I did not see the fine print. However, I viewed fat cows pricing today and it is $44.04/yr. So why am I charged the 131.08? Ok, since the basic plan only includes 4 pages per site, I asked if there was an upgrade in capacity or service for the increase in fee and I was told no. Can I terminate early? Yes, but they will not issue any refund. I spent a lot of time transferring and building my site on Fat Cow and regret using them and have non-renewed and will transfer to reputable host at the end of my hosting period.
FatCow at first was OK to work with when I didnt need any support for issues. Once issues arose (slowness), we tried to contact them. Every time we contacted them they were very hostile and tried to blame techical issues on our software (wordpress). Not only this, just to talk to a person takes a minumum for 30 minutes.
When I tried to cancel my account, they wanted to charge me $35. Ridiculous. Went through my bank and got the money back. I will NEVER do business with this company again. Steer clear!
I have used FC for 2 years now they are quite well priced compared to competitors. I am increasing frustrated with the lack of service, We are unable to get onto the Open-Xchange Server to access all out email information this is a priority because we are in the design business so send and receive large files. As you may well know you the base allocation for email is 500 Mb this can max out very quickly. It's usually manageable (if you can access the server) we haven't been able to for about a month now and no one can explain why - it;s not like you need your clients to contact you via email anyways right ? Still no explanation have spoken to FC and waited on their "chat window" (thats and oxymoron) for over 30 minutes for assistance. I kind of feel beholden to their bad practises and and almost certainly going to change companies to a more organised and fair dealer
I've been with FatCow for over 6 years now, and have watched what used to be a friendly, high-quality hosting provider turn into a useless repository of CPanel popup ads, constant upsells, and ignored support tickets. When I began using them, I would get clearly personalized responses in a timely manner when I would submit a ticket. These days, support is outsourced to people who copy and paste from a script. Good luck getting any real answers to your questions. Also, if you run a WordPress site you can expect frequent database errors. If your site gets a malware infection, they will deactivate your account without notice. Then, it takes unreasonably long for them to review your case and activate the account once it is finished.
I do a pod cast every week , we needed a web host , we picked Fat Cow . Everything went ok for awhile until one day they shut down our web site with no warning when we called to find out what was wrong they told us our site has to much traffic.(that means we were successful ) and we had to be moved to a dif. server that can handle our traffic .Ok so what now I asked they said for 75 dollars they would move our site to a VPS server and that would solve the issues . Wrong again , what Fat cow failed to inform us was that our site was made using their weebly web design program and would not work in the VPS server that they assigned our site to. We found this out when we tried to up load a show and we couldn't access our web site. We try calling their support people to find out what to do and were placed on hold for two hours yes two hours and never got a person to ans. the phone. My son finally contacted someone on line at fat cow and explained what our problem was and basically said we would have to rewrite our entire web site from scratch that there was nothing they could do.They destroyed our web site and did not care one bit . Also while our site was down anyone who tried to log on to my site only got a Fat cow sorry page and when our site was up and running in the new server any one who went to our site while it was down got a fat cow cookie that will continue taking you to the sorry page until you clean out you cache on your computer. They said that was my problem and I would have to tell all of my fans that they have to clean out the cache on their computers before they could go to my site.REALLY!!! This company is profit driven only and their customer service is nonexistent , they cram as many web sites as they can in each server and throw you to the curb if you use to much of their unlimited bandwidth and storage that they advertise you have when you sign up with them (I was using 8 GB of storage) I would not recommend this company for any reason .
Did not use my site very much so I set up the non-renewal process for when my 2 years was up. Happen to look at my credit card authorizations and I discover that I have been billed for 2 more years despite clearly having set up the non renewal over a month ahead of time. They said they would have to close my account/site completely and immediately in order to get the refund started even though I still had over a week left before my contract time was up. I could wait but they couldn't start trying to refund their mistake until it was cancelled. On the bright side, they said they wouldn't charge me the early cancellation fee. Told them they need to contact my credit card company and get the reversal started so as to speed up the correction for their mistake, as that is the least they can do for their screw up. Currently awaiting their efforts to correct their mistake.
Fatcow is great for small low budget projects that no one needs to look at. Maybe acceptable for a landing page. Using Fatcow on Wordpress is a utterly nightmare. The server response time is so slow in comparison to other top hosting providers. After careful research (which I should have done in the beginning), I see that Fawcow oversells the server to maximize profits. That's great they are making money, however; it is utterly disturbing. If you have an online based business, RUN! This will interfere with your money.
FatCow.com was fine as a simple hosting plan until I needed special support from them, then they fell down on multiple fronts.
I wanted to upgrade a Wordpress site because it was very slow on their servers. They promised that they had super fast Nginx servers that would load the Wordpress files much more quickly. They charged $150 to "move the site" to this new server. Guess what? The site was as slow as before. We contacted Support and their "improvements" didn't help. I contacted the person who sold me this faster server and got no response.
Their support tried to be helpful but since we got a different person every time, they ultimately were very unhelpful. The speed of the site never improved.
The reason I'm writing such a negative review, though, is we decided to move the site to another host, who moved it for free (no $150 fee). When I tried to get back the hosting fee ($80), it took me 3-5 times and a month to get it refunded. The only reason I think I got it refunded is that one of their salespeople called me because I didn't renew a current account and she wanted to try to get me to renew it. I called her back and asked her to find out why I hadn't gotten my refund and she put in a ticket for me. Otherwise, I think I would have had to call them several more times.
They also wouldn't return the $150 for the moving of the Wordpress site. When I told them that the site was slow and that they specifically told me that it would be lightning fast, they basically said "too bad" we moved it so you need to pay for it.
Stay away from FatCow. I get the sense that they have a very fractured team that doesn't know what they're doing.
This host has taken our site down twice in the last two months. First time was due to to some malware that was brute forced into some of the webpages on the site. Funny thing was that this had been occuring overt he previous two years and we just cleaned it up our selves when we detected it. Fatcow finally started to do their own scans for malware and shut down sites with NO warning to allow the owners to clean up their site...
Okay It was malware... and it was summer not an important time for our college sports business... But what annoyed me was the Error message that was put in place of my site's home page - it didn't go away when the site was back online! Every person that had been to the site when it was down saw the same error page when they came back - even though the site was back online!!!!! The user had to 'refresh' their browser the see the website was back online.... How completely stupid of Fatcow!! I was so irate about this. How is a casual visitor supposed to know that they need to refresh their browser to see that the website is back online.... The error page doesn't explain that to them...
So we are back online and yesterday, Sept 11, the same thing happens. The error message has replace my home page. I assume that malware has hit our site again and look to my support to find a ticket telling me what to do to clean it up. I have a message in the support tickets, but it doesn't tell me what they shut down the site. I call and sit on hold for twenty minutes (even though I pay for 'premium support' - another ripoff by this company, I used to call and never waited for support with the premium service).
The support ticket is in the que, but it doesn't tell me what the error was or why my site was taken down. The support rep can't even tell me why the site was taken offline. I demand to speak with a supervisor who tell me the site was taken down because there were too many hits for a certain file on my site.... I am frickin hot now! They have taken my site down because something on the site was too popular... So now people coming to see match scores and the latest conference standings are now going to see the stupid Fatcow Error message instead.... and when the site is back online they are still going to see that error message because their browser has cached the error message page... And this was all due to a file being to popular on the site.
My site has been taken down without warning because a file was too popular.... WOW! I need a new web host. Someone that understands why UPTIME is very important to some websites.
BEWARE of this webhost. I would not recommend to anyone. Moving my site and database to another host is not ideal due to the hassle of such move, but if the site is taken down one more time we are done! So unprofessional this host has become.
We are a Internet Radio station that was running on a dedicated server at another hosting company. We moved to FATCOW to save money thinking we would get the same or better service. After only 2 days on their servers, they shut off our account and website without ANY warning. They claimed we caused a DDOS attack and thus they suspended our account. They would not allow us to talk with Tier 3 support or explain what happened.
They simply told us to go away. We moved our site to a better know hosting/registrar.
I am a Cisco Engineer with over 25 years in this business. I have never been treated in this manner.
STAY AWAY FROM FATCOW!!!
If your needs are met by the service as it exists today, perhaps it will be a good fit for you. If you need assistance beyond what you can find on the FatCow www site, you are in for a delight. "Customer Service" is of phone company caliber. After 11 years with FatCow, I put in my first service call / support ticket after my site was hacked. After 8 days of eMail exchanges on the ticket, I gave up. It was a completely futile and farcical waste of time. The "technicians" (what a joke) don't know the difference between http and ftp. They were incompetent and lazy - none of them bothered to read the chain of entries in the ticket to understand what I am asking about. Their goal (think phone co.) is to get you off the line / out of the queue, and move on to the next ticket. You ask "What color is the sky today?" and the reply is "To find the temperature in England, click the link on ...". Notice that I said "they" - the ticket queries were never answered by the same person - not once in 8 days. In addition to the site I have had with them for 11 years, I have had a second one there for 3 years. I will not be renewing either with FatCow. Speaking of renewing - that teaser rate you see here - that is for 12 months only. Then the price jumps to about $120 / year / site. It's not negotiable. Your CC info is held on file, including the security code (Target.com anyone??). You will be automatically charged for a year's worth of service at the higher rate when the first 12 months is up. You do receive an eMail notifying you of the new price and the renewal date well in advance of the charge. Get milked - try FatCow.
Fatcow is the most disgusting hosting provider ever. Every day, several times, I get "error in database connection" or something like that. Never again. Waste of money.
Very Much disappointed with the service and customer support they never understand what the major cause they just shift you from department wise. I have hosted my 5 sites and the offer was Unlimited bandwidth space and files but they just block my site that i cant use more than 5000 files. this is what i want to say.
Terrible. From day one my PHP websites were extremely slow. I send multiple tickets, they attempted to help so I won't fault their support, but to no avail. Now, the final straw. Because I failed to pay for a 3rd party tool, they suspend my entire account. Be warned, they just want your money.
Have had two sites there for a few years. For the last 6 months they've been taking forever to load about 50% of the time and they are really small mainly text driven pages. Moved one to another host...so far so good. Just moved my other site today. Wrote Fatcow about pro-rating a refund which they did last time...so their support is good but their servers are bogged down.
Sign up for Wordpress web hosting 7 days ago & Fatcows Server's been down for 4 days. FRUSTRATING. Yes it's the cheapest web hosting out there if you paying monthly ($5.00) but BE WARNED>>>>>your site will be down constantly! And when it's not down, running Wordpress on FatCow Server is SUPER SLOW! Just to add a post takes forever. I made a mistake for going cheap over going "stable". You know what they say, you get what you paid for...
The name of host is quite cute lol but anyway I've been using fatcow for a year and I'm quite satisfied with this host. There has been a few downtime's during the year but they were short so it's not a big deal as long it's not more than 24hours of downtime.
Their pricing for this hosting plans were nice they gave me a free domain with free advertising credits from google,bing and facebook. They answer my support tickets in a reasonable time. Overall I recommend everyone to try this host since their pricing is cheap
I have used Fat Cow for years. I first started because they offered Front Page when other hosting sites didn't.
I love the fact that I get 24/7 technical support from knowledgeable people that speak English. The web software that Fat Cow provides is simple to use but is flexible enough to allow the user to make a very professional product.
I highly recommend Fat Cow to all my friends and will be with them forever.
After they propose us an upgrade for our wordpress ecommerce, the site went down and after two days they did not yet solve the problem and we're not able to work with it. The support is awfully slow and the results are not professionals at all.
Someone gifted me one year free hosting of fatcow a couple of years a go and my experience with them is better than that with other hosting I have used. First, they had a simple and clear control panel interface and one will find it easy to navigate through different features. They provide a bunch of one-click installable scripts to help the novices get their website up and running instantly. With the purchase of hosting plan you would get free Bing, Google and Facebook credits which definitely help the cause of marketing. I don't really rely on support provided by hosting companies in installing scripts or such things (rather like to get things done myself), but for whom support really matters, their support is quiet good. In short I have a pleasant experience with them. RECOMENDED!
The support is very poor !! You don;t get the same answer twice and just get a run around.
AFTER 3 YEARS of good service AND NOW I CAN'T GET WEEBLY TO WORK because web is to large and files can't be deleted ????
We have been with Fatcow.com for a few years the problem is that when there is a problem their tech support is is a waste of time. They would rather point the blame to others then fix the problem. When they do finally admit that the problem is on their end your stuck in limbo, as they could care less if they fix the problem. We have spent two weeks without complete access to mail, and their response is to keep passing the buck and continuously blame someone else. You get what you pay for and with Fatcow that's just what you get a Fat cow, better to make a few burgers and find a real hosting company that cares about their users.
In 2010 I needed a webhosting service and the best option I found was FatCow.
The FatCow hosting plan meets the needs of small businesses and the cost for their services is fully accessible.
FatCow has a fast and efficient service support.
Currently I have over 4 years using the services of FatCow, I can assure you they are an excellent hosting company.
Some of my customers satisfied with the services of FatCow are:
Fat Cow is awesome. Great service, fast response, and I love that they are sustainable and just with their business model.
Wow, FatCow does rocks. I've been using these hosting provider for more than one year. The support is great, with a response in just 5 minutes.
The uptime is great too, I've been hosting more than 20 websites in their shared hosting plans and all websites is up and running fine.
We are a non for profit small Historical Museum organization and Fat Cow has been great for us. It is simple yet very great to work with. It was our first attempt to set up a web site and we get a lot of compliments about the looks of our web.
We are very happy with the support we received when I had some questions.
I have used Fat Cow for 2.5 years and every time I have needed support (probably 4 to 6 times), by phone or on line, I have received great help from someone who obviously knew my issue and was not just following a script.
I created my account on fatcow more than a year ago and from my experience with it i can say it's the best hosting company i have every seen
First the up time during the past year about 99% and that resulted a great affect on SEO because every time Google crawlers visit my sites find it online
Second the speed because i'm very interested in SEO every time i create a new website i check it's speed with Google speed tool and other tools i get a high speed score and the server response result is less than a second
Third the support there is many methods to contact them a phone call or a ticket or the best method i prefer the online chat, all of this methods available 24/7
Fourth the price is amazing there is always special discounts, "high quality low price" they deserve every penny.
It is a wonderful hosting company. It will be even more wonderful if you can design an off-line website design tools that are FatCow compliant.
Their support mechanisms and systems are second to none.
I do not have any issues with FatCow and I am currently signed up for their Affiliate Program
I have had nothing but excellent service from FatCow. Any time I have needed help, even with the most idiotic user errors, I have been treated with the utmost respect and have always had the issue resolved. That said, FatCow is wonderful for those who may not be the most adept at websites.
I originally signed on because 1) the price was amazing 2) I think using wind power is terrific and 3) I just could not bear the thought of working with GoDaddy (sorry T&A just does not sell me).
As a Mac user I was surprised to find their built in tools for site design were not so Mac friendly, but I easily found an alternative.
I always recommend FatCow when people ask.
I now have several domains hosted by them.
Fatcow has been a great place to host my site and my customers. I can think of only one time that my site was down. Customer service has been good.
There site is easy to navigate and I like the chat option. Keep it up Fatcow.
FatCow provides great value and I have found the support to be first rate. I use them for multiple sites as I support several local businesses who need a web presence but do not have large dollars to spend.
My experience with FatCow has been incredible since day one. I'm not much of a website guy but I find their site to be extremely easy to use. I've called their support number a few times and have always had perfect experiences with them. I can't recommend them highly enough! Extremely satisfied.
The problem I faced is they are not transparent and unhelpful. My site was shutdown for bandwith abuse. They problem is:
1. They wouldn't tell me how much bandwidth I used that month (its not shown in their control panel).
2. They wouldn't tell me what the bandwidth limit is
3. Their support is totally and utterly incompetent
I have an audio blog. It's not widely popular. I doubt that 10gb of bandwidth was even used which is higher than most users but not excessive. They were unwilling to work with me just wanted to force me to get a higher plan.
SO please note: THEIR 'UNLIMITED' PLAN IS NOT UNLIMITED
Fatcow absolutely, positively is the worst email provider I have ever used.
Support is horrible. All first level support reps are from India. Not that I have a problem with people from India if they know how to do their jobs.
I have NEVER put in a support ticket when I got a response that was anywhere near the resolution for the initial problem I had. I would have to resubmit the ticket stating the same exact facts asking for the problem to be escalated before I would be contacted by someone that understood the English I was speaking.
There is a reason this is a low-cost provider. You get what you pay for. I'm cutting my losses and moving to a provider with much better support.
Just so nobody thinks I'm just venting, I can be contacted at [email protected]
For the avergage small user FatCow does offer a reasonably good value-for-money system - and don;t forget that if you're the Webmaster and join their Affiliates Program then every time somone signs-up for FatCow by clicking on a link they'll give you for your website (or other website you may build for other people) you get $100 !
HOWEVER - DO NOT USE FatCow if incomming emails are inportant to you or vital for your business - they have a habit (usually ver the weekends) of totally losing incoming messages! - I have received a "reply all copy" message from al colleage at a different compnay to an email that was sent to me and others (including my colleague) that was never deliverd to me by FatCow
The first time it took their support team over 12 hours to re-establish "safe & reguslar" incoming message delivery to my mailbox, this weekend it's still an ongoing problem since over 8 hours ago.
SO before signing up for FatCow you have have to ask yourself on BIG question . . . "Can my business, or other use of a website, safely live with the risk of incoming messages being totally lost with no recourse to ever finding them (apart from emailing everyone you know and saying 'please re-send any message your sent to me in the last 2 days to this Gmail or Yahoo mailbox' as FatCow has been losing messages again')" - if the answer to this is "No it most certainly cannot" then for your own sake please don;t use FatCow and end up suffering like I am.
Worst support ever. First I signed up for a plan that was secretly disguised as $1/month. Next month I'm charged for $32. When I complained, the support said they'd get a billing manager to reverse the fees because they agreed that it looked unclear in their ad.
A week and a half later the billing manager told me that I'm out of luck.
Cool service people. You really care about your customers!
Regardless of that, their backend doesn't give you any flexibility to do anything advanced.
I wouldnt recommend this hosting service to my worst enemy.
I haven't used much in the way of features at FatCow. I mainly got it for email, and email has some big problems. The first problem is that it marks most emails as spam, even ones from the US Government, major US retailers, newspapers, magazines and even FatCow competitors. These messages aren't "spammy" and the senders are some of the most respected and well-policed senders there are. Spam filtering is totally broken. You need to manually whitelist everything in your address book, and check your spam inbox as an adjunct to your regular inbox. And there is the second problem, the whitelist. If you get an email from [email protected]
Dear FatCow. Prospected Consumers, I've had numerous difficulties with Fat Cow and my Word Press website. The site have been corrupted my log on hijacked and customer support tell me it my problem. So if you want aggravated with inferor customer support and have your website hacked sign up with FATCOW it's a great value
I have tried to contact customer service via chat and after a long wait finally got someone.
I had charges for domain renewal at $15.99 on my credit card which I authorized BUT I also had combined charges fro site lock & domain security that I did not authorize for $25.94. Customer service had a hard time explaining to me why these up sells were added to my credit card without authorization. I also had to answer my security question about ten times, each time being told it was incorrect. I had to tell the customer support tech that it was indeed my password and that this happens all the time. The 11th time I gave my password, the same password the previous 10 times, low and behold it was correct.
I cannot contact customer service without issues.
The websites are hard to build and there are not a lot of video tutorials, which are helpful.
I have web hosting for my small business but everything is extra, if I want to add a shopping cart...extra, pay pal... extra......it adds up to me needing to move my domain to another provider that does not constantly "upsell" me. I will be moving my small business website over to Moonfruit. Bye, Bye FatCow.
Fatcow SUCKS. Where would I even begin with all of the issues I've had with them. I almost lost the domain name I've had for 4 years because they neglected to tell me the transfer WASN'T EVEN INITIATED, and if I hadn't called THEM to ask about Google Analytics, I'd have never known. And that was only the beginning..
I was told I would be able to access very specific features that I was aware I would need, only to find out I could only access them IF I UPGRADED i.e. MORE money. Then the Weebly Premium that I upgraded to was updated in December and now arbitrarily migrates my content around to different pages. When I contacted Fatcow after the first TWO times it happened, they agreed to a refund, only to refund THE WRONG CARD. And now it's happened a third time.
Their first response is always "it's you, not us" and their "pass the buck" mentality will have you running in circles. We won't even get into the scripted responses they send you from "support" or the 4-5 "account reps" I've had that I cannot get back in touch with after their first phone call to me. My experience with Fatcow has been nightmarish, I was better off on Blogger. They will not refund me without shutting down my site and only want to give me credits for more products from them. As if.
Do NOT give them your money. Based on my experience with them, you WILL regret it. #IMHO #mytwocents.
I think that Fat Cow is ideal for a customer like me. I had absolutely no experience with websites. I knew I wanted one and I wanted to be able to manage it myself. From the start, Fat Cow's explanation of their services assured me that I would get everything that I wanted to be able to do for one price. When I looked at their competitors' websites, I saw great prices but wasn't sure if I would be able to do what I wanted after I paid. I was confident that Fat Cow would get me up and running immediately. Within hours, I had what I wanted in a website. Any time that I have had questions about my website, they have been quick to respond. The same has been true when I have had issues. They have also been quick to resolve these issues. I have also received calls from their customer service to check in with me and make sure that I'm not having problems. The tools they have for someone starting out enable me to make a website that looks good with very little technical knowledge. I use their basic package which limits the number of pages you have on your site and some of the features are only available to people who have purchased their premium service. But I feel that the features and number of pages that I have are a great value and serve me well at reaching my goals for my website.
Well i have one website - joomla based - on their website, The support team isn't all that good and the wait time for their responses are just not good at all.
The website suffered frequent outages, slow loading - though i optimized it for speed - and a whole lot of 500 errors that show on a monthly basis.
I would not recommend it.
I would (and have) recommended Fat Cow hosting to others and I myself have developed four web sites using Fat Cow as a host.
Fat Cow can be used by a customer of any skill level because the written help is easy to understand and clearly written. Also, the capability exists to create sites online with the tools provided or to use ones own software and upload to Fat Cow.
One aspect that I particularly like about Fat Cow is their no limits policy on virtually everything. There is a limit on number of pages unless you upgrade to the paid version of the site building software, but those limits are imposed by the software provider.
I have used Fat Cow support on several occasions and found that they respond quickly and courteously with the help I needed to solve my problems.
I have limited ability (and desire) to code html so it is important to me that the site building tools provided be easy to use. I have used both Weebly and Site Builder and found them to be easy to use. The documentation that I have used is also clearly written and easy to understand.
Fat Cow rocks!!
If you're just starting out with your website, there's a high possibility you'll gonna chose Fatcow. It's cheap, it's website looks friendly, and it gives you addons that you can't really use. I can't really recommend it - even though lots of people do. Also, Fatcow enjoys shutting down users' accounts if they use too much storage - there's no "Unlimited!" And see the $100 google coupon? You have to spend $25 first. The support isn't good too. The live chat failed to work and I couldn't even view a support ticket I created. I looked into why people were recommending Fatcow when it doesn't even use the industry-standard Cpanel but uses Vdesk instead which is difficult to navigate and extremely slow. I realized that many blogs and top-10 sites simply recommended Fatcow (and iPage, for that matter) because they were paid! In fact, for a $49/year account, Fatcow was willing to pay the blogger who referred the clients $100 per sale. Wow. No wonder the company doesn't have any money left for good servers and support.
I've been hosting with FatCow for three and a half years now, and that's because I feel they really value my business, and I'm getting honest value.
FatCow is spectacularly efficient and gives you tons of different options for your site, giving you freedom if you want it, and help if you need it.
Account managers will contact once in a while to ask about service, and it feels good to have someone asking how they're doing and how they can improve. They can call frequently around promotional times.
The few times I have had to contact customer service, I always received a response in an hour or two, sometimes even sooner.
I definitely think FatCow is a reliable and offers a lot of flexibility for your needs. Their prices really fit my budget. And I like that they use wind energy.
I had never done a website before and when I did this one it was extremely easy to understand and work. I would recommend it highly
I paid them their full fees for transfer of many domains from Network Solutions. I got the necessary security items from Network Solutions and even gave those to Fat Cow. She said that she too would submit them. A day or so later I checked whois from Network Solutions and almost all were transferred to FATCOW. A week later Network Solution's whois showed that the domains had expired, were up for auction or transferred to some other user. When I demanded my money back and compensation they refused. So much for their "unconditional money back guarantee".
Doing business with this company was easily the worst customer service experience of my life. I can say that with complete and total confidence. After purchasing the main package that they advertise on their front page, which boasts "Unlimited Bandwidth," my site was shut down for exceeding a bandwidth limit. When I asked the customer service representative supervisor "Is there a limit on my bandwidth usage?" I was told that yes, there was. "So it's not unlimited," I asked. I was told that no, it IS unlimited, but within what they consider to be reasonable parameters. I explained to them that what they are describing is the exact definition of "limited" and the exact opposite of the definition of "unlimited." They told me that for the purposes of my site, I should probably look into getting a plan that offers more bandwidth. I told them that was the exact reason I picked the plan with "Unlimited Bandwidth," I figured that numbers didn't go too much higher than infinity and that an unlimited amount of bandwidth would be more than enough to cover my needs. After two hours of being told, more or less quote-unquote, "It is unlimited, but there are limits on it," I was told that I had to remove the offending file and then my site would be turned back on. I removed the file, and waited patiently for about 48 hours before calling their 24/7 customer service line to inquire as to why my site has not been turned back on yet. As I write this review, it is 2:51 a.m., and I have been on hold awaiting a customer service rep for over an hour. I seriously doubt that anybody is going to pick up and take my call. I initiated an online chat, and the customer service rep was very polite and quick to respond to introductory pleasantries, however stopped responding immediately as soon as I asked my question. I do not understand why it is legal for them to sell people "limited bandwidth" and call it "unlimited bandwidth," and I would not recommend this company to anybody. I have had some pretty awful customer service experiences with various companies in the past, but this takes the cake. They deliberately deceived me by quite literally lying and telling me that what I was buying could reasonably be described as "unlimited bandwidth" and I am fairly certain they are currently ignoring me as I wait for them to offer the customer service and technical support that their site promises.
FatCow rocks for many reasons. First and foremost, we love FatCow because they are competitively priced. Also - they are a green company, being wind-powered, which is a BIG deal to us. Every time I have had to call, or chat, or requested help via email - I have gotten the help I needed, immediately. I have been a loyal FatCow customer (for business and personal sites) going on over two years, and they get my highest stamp of approval!
I have had a real good support anytime needed, and the features of the hosting plan are really amazing and went beyond some of my expectations.
I set up in business last March and without the help of Fat Cow I would have been lost. I am no computer geek, in fact, the opposite and I found Fat Cow very helpful every time I need their assistance even though I am in the UK. I have had a couple of queries since setting up and they have answered very quickly every time. It is so easy to go in and change my website at any time.
I did not want to pay a lot to set a website up as I did not have the finance in place so I found using Fat Cow was just for me - you can upgrade when money has started coming in. My business is only a small one and to be honest I am not expecting or want it to become a multi-million pound concern. I only want it to carry me over to retirement in 3 years time.
I would not consider changing now for the world and would recommend them to anyone - Fat Cow.com definitely rocks!!!
Fat Cow rocks! They keep in contact with their customers and offer help. They have a great price and are always having great deals and specials. I recommend Fat Cow over other Hosts.
Our company has used Fat cow for at least 5 years now. We have never had any glitches or problems on our website. The customer service reps are professional and courteous, and very helpful. They are also knowledgeable on a variety of topics, not like some reps who obviously are reading from a manual! they were able to walk me through setting up Microsoft outlook in no time at all. The interface for the website builder is easy to navigate, and there are countless templates that are available for customers to use and "tweek" . I must admit, I did a good job on our website. Also, the specials that Fat Cow have are some of the best! They even provide opportunities for customers to add special decals, free of charge, on their sites for Halloween, Breast Cancer Awareness, and others. Reasonably priced, I highly recommend Fat Cow's hosting and web services to anyone.
Director of Operations
Our non-profit organization has been using Fatcow.com for about three years now and we're very happy with them. They offer several options for creating and editing our website so we were able to choose one easiest for us. They also helped us choose which security options would be best for us. We're definitely not experts on creating websites but Fatcow helps us through it all.
Our church signed up with fatcow for web design and hosting. After paying the full amount and filling out our client profile, we were told we would be contacted by a designer.
We waited and waited and waited....We called customer service who were totally useless. Could not reach the web designer, never got a call back or any explanation for the delay.
After two months of waiting we decided to ask for a refund and go elsewhere.
Fatcow totally sucks! The worst experience I've ever had. I'll be sure to tell everyone I know
I have always had great customer service with Fat Cow --- even late at night and on weekends. I have used their service for years and cannot recall any instance when their product was not top notch. I always recceomend them to friends and coworkers.
FatCow.com is laughable.
I was on shared hosting to start as their customer service sold me this under my advisement that the site is a busy, popular news site. This was after only 2 weeks being with FatCow.
Not even two weeks into VPS massive issues abound. Tech support, as a whole, is bipolar. If you call you *might* get someone helpful, or you might get someone who's acts completely asinine. I've been give the run around non stop on issues that are THEIR issues.
I've been told that website errors, dns configuration, script configuration, apache configuration is not their job, despite the fact their website says:
All dedicated and VPS purchases include fully managed support from advanced hosting experts. Receive help with:
Site load issues
Email, DNS, and other custom configurations (MySQL, apache)
Package, Google Apps, and SimpleScripts Installations ... and more!
They don't keep their word. Their tech support doesn't communicate well, makes you chase your tail, and are the rudest. Those to be careful with: Josh W, Griselda, Greg, Lyle. I'm not sure which is worse, to be honest. One of these names didn't even know what an http header is! They refuse to resolve the hard 301 error on their server (not their job supposedly, see above list that says it IS their job,) or resolve a total glue mismatch.
On top of this, they had NO business recommending and putting me on a VPS package. VPS isn't much better than shared hosting. I need to be on dedicated server which can support the traffic.
Oh, and I will get my money back. They won't get a choice on this.
Sure can. I really do like Fat Cow. I have an account with Network Solutions by contrast and I had to set up a demo Wordpress site and I had to go through additional hassles/money in order to do so. Fat Cow adds that as an add-on without additional cost and you can set two or three up as needed. Value.
I think that Fat Cow does a number of things in that vein. Also, I think their costs are quite reasonable, I think they attempt to do what a web host can in order to develop a sense of loyalty in an environment where people can come and go like that (snap of the fingers).
Ease of start up
Ease of wordpress installation
Number of features
I've never had a single issue with FatCow and it has become my recommended service.
I've been on fatcow.com for about 12 months and I've not had any problems at all. The key to my continuing use of fatcow.com is the support - it is fabulous! On the occasions that I've needed their assistance, they have been available and solved the problem directly. I've not had to follow up the issue, it has just been dealt with.
On this basis, I'd have no hesitation in recommending fatcow.com to anyone looking for a reliable web host with fantastic support.
We really like Fat Cow! They are the best!!! I haven't had one glitch or stumble since signing up with them to serve our needs. Since I have a home office that keeps me pretty busy, plus a lot of Yahoo groups that I've joined I'm sure they keep plenty busy keeping up with my stuff. In fact, our daughter has a different company and if Fat Cow weren't so great we would have switched. However, when a company does so well I'm sure not taking a chance on a new company!
when started searching for place to host my site, looked for ease of use, good tools, and affordable pricing. Fat cow met all my requirements as well as suggesting additions that i did not consider.
the tools are easy to use and no prior training was needed. I highly recommend Fat Cow for anyone wanting to build a website.
Fatcow has provided unmatched support for all of our domains and email clients. We LOVE FATCOW!!! I wouldn't switch to any other provider if it was free! So in conclusion FATCOW ROCKS!!!
Do not sign up for Fatcow email if you want any of your emails received by Godaddy ISP clients. Unbelievably go daddy does not recieve emails from Fatcow. And you will not even receive a bounce back message. Do your research, tons of problems here, and Fatcows support has gone seriously downhill.
We had random DNS and SSL certificate failures out of the blue for absolutely no reason, bringing our site down for an entire day before we managed to fix things again. Their support proceeded to then reset everything the very next morning, bringing everything down AGAIN for another day for absolutely no discernible reason, besides their incompetence. When asked for a minimum of compensation for all these random outages, they completely turned us down.
If you’re running a business or anything that people will have to rely on in the slightest, do not go with this host.
Both my Mom and I signed up for Fat Cow at a reasonable introductiory price, when it came time to renew they wanted to charge well over $100 to renew - BOTH my Mom and I imediatly canceled our accounts well ahead of my renewal date and turned of auto renewal...
THEY STILL RENEWED BOTH OF OUR ACCOUNT AND CHARGED $129+!!!
Be VARY wary of this hosting company!!
A green web host was a big priority for us when we went looking for hosting.
We were with Fat Cow for over a year. First of all, the price was not the same as we were initially told, and no one on the support staff could tell us why. There were constant technical problems with the design interface, and when our year was up we still did not have a website capable of selling our products.
When we tried to cancel, they gave us the run-around for three months, even though our year had expired. We had to go to our bank to stop them from continuing to debit our account. Furthermore, we lost our domain in the process; thank goodness we were changing our company name and were able to purchase a different domain through a different company.
Dealing with Fat Cow support was like pulling out teeth with no anesthetic. Don't waste your money - stay as far away from Fat Cow as possible!
This company is superbly annoying and unhelpful. ADVICE GO ELSE WHERE.
My site was hijacked they said that there was no issue but my files had disappeared and there was strange unknown pages sitting at my URL.
On a previous occasion they said my links were messed up and they fixed the, Te site never worked after that. CHEAP and USELESS.
I got hooked by a special plan that cost me around $20/year. Once the first year elapsed they charged my credit card $79 and let my domain name expire.
I have asked for a refund and they charged a $35 dollar cancellation fee - which contradicts their money back guarantee page.
Stay away from them, the server performance is very poor with very slow response times.
There are many better hosting providers out there. Unfortunately I will never use FatCow again.
Fat Cow.com Really worth your money, Cheapest domain , better support would be a issue for me as other's are more efficient in this department .It's a great provider for bloggers as it suit better for them , Overall a nice provider but needed to tighten things up with their support.
After being with FatCow for about 4 months out of my one year prepaid plan with them, I've got to say I'm quite pleased with them. As with any host however, they do have some flaws. I'll start with the good stuff though.
First off, they are super quick. I had my account set up within minutes of registering and was able to upload files instantly. I've known to wait several hours with some other hosts, and even up to two hours to make FTP accounts. FatCow had none of this. It was quick, and it was easy.
Another awesome thing about FatCow is the support. In my second day of working on my site I had some issues grabbing an RSS feed from another site. All I had to do was submit a support ticket and I got help within 15 minutes (keep in mind this was as 10pm). It's pretty nice being able to get help at any time and quickly. Not only are they fast, but they are smart and mature. I also found them a bit fun, not the robot-esc support you get with some hosting companies.
I can't really praise FatCow on their pricing, but I can't really knock them for it either. They have some competitive plans but there are better deals out there. Although, ~$3.50 per month isn't that bad either. But then again, you do get a domain name. You also get tons of bonus credits, but I never really use them as I don't really want to advertise.
The one thing I REALLY didn't like with FatCow (that I didn't know of before I purchased) was that there was no CPanel. They have a weird CPanel-ish panel that might be easier for beginners, but I really disliked it. If they had an option to go to CPanel, that would be awesome.
Overall, FatCow provides great service, affordable prices, and superb support. The only issue I have is the lack of CPanel. Other than that, I would definitely recommend FatCow to beginner - intermediate users because of its ease of use and relatively low price points.
I had to use this company because this is one of the ones my customer picked. I usually let my customers choose their own domain and host then I just do what they tell me to do. I'm a web designer if you didn't get the hint. Now, they don't offer many features for the price. When I complained to the live chat staff they seemed very disrespectful and didn't care about your needs. Also, when there's a update. The site usually goes down for atleast 48 hours. Terrible service for the price. I choose either Domain.com or HostGator.
After 10 years as a FatCow customer, I have finally decided to shop somewhere else for my web hosting needs. I have had to take too much valuable time out of my schedule to settle billing disputes because FatCow does not make it obvious enough in the customer Control Panel how to opt out of services at the end of a billing cycle. Because of this problem, I recently filed a dispute for one of my charges through my credit card company. My credit card company requested that FatCow respond to the dispute in order to close the matter but FatCow refuses to contact third parties to resolve disputes - what FatCow decided to do instead was to shut down my site for 2 weeks now. Reporting the business to BBB.org did not help because FatCow still refused to respond to the dispute with my credit card company.
I am highly unhappy with FatCow as they have taken up too much of my time and their overall policies serve nothing to keep customers satisfied.
Fatcow is the worst. It is the slowest webhosting service in the world! For 3 years I begged them to do something so that a page does not have to take almost a minute to load! They gave me all sort of bull s*** and did nothing, at the same time claiming that the page is loading quickly. Visit the site medametrics.com to see how slow a site can load. I moved all my sites from fatcow from a personal account I had, but this other account - which was on auto-renew, was unfortunately renewed and I am stuck. Their support tickets are responded by different people, who give the same garbage, and do nothing.
Poor service, poor customer service. Staff will tell you that you are more than welcome to go to another provider. Who tells customers that. The staff of the company have poor customer relation. There are good people, well mannered and well trained out there looking for job. I have no idea how these people get jobs and make people regret doing business with them. They don't care what your website look like.
My website took 40 seconds to load after I signed with fatcow ... I complained and they cut it to 25 seconds and so I should be satisfied they think, I changed hosting to webhostinghub and its so much faster ... actually usable ...
Fatcow site is at www.incognium.com , the webhostinghub site is at www.incognum.com .
Try it and see the difference ...
Fatcow sucks ! Stay away ...
Fatcow's support is frustrating, at best. When you submit a ticket, your conversation goes to whomever grabs it from the queue. They do something. Follow up from you. Then someone else, who has no connection to the first support person, follows up. Repeat that scenario again and again. You need to re-state every time what your issue is. Often the support person recommends something you've done days earlier. Phone support is exactly the same. Wait time often is ridiculous.
I was actually messaged: "Unfortunately, there is nothing else we can do". Who writes that to a customer?!?
Fatcow is inexpensive, but the old adage "You get what you pay for" should be heeded here.
Fatcow is one of the worst webhosting i have ever seen. They say that their space and abndwith is unlimited but its not.They have a very bad customer service i would have given them even lower stars but couldnt.do so. Price is pretty good. according to their words value is also brilliant but it is not.I wouldnt recommend it to others at no cost. I would recommended bluehost.
My site is low volume, so I can't comment on the terrible problems high volume users have posted. But for a small, personal site, FatCow's service is unacceptable. Their "visitor stats" are so basic as to be meaningless, and do not compare to reports provided by competitors. The email server is terribly slow -- when I periodically test it by sending myself an email average delivery time is in the range of an hour. There is no customer service to speak of - if there was I would have raised this issue to them instead of posting it on a public forum.
If you are looking for reliable and trustworthy people STAY AWAY! They say "unlimited bandwidth" but if your site is doing too well during a promotion they will take it down without even telling you. I am losing thousands of dollars right now because Fatcow took down my site on the last day of a big promotion for my business, due to heavy site traffic. Getting ahold of someone who can actually do things at Fatcow is pretty much impossible, they'll put you on hold and transfer you around forever.
If you care about your business I suggest you look elsewhere! These people DO NOT care about your needs.
What do you wish you'd known before becoming a customer?
The real "Unlimited Traffic", like 50gb or 100gb. You say unlimited for shared host but it isn't.
How have they handled your support queries?
Very well, everytime was solved.
What level of technical expertise do their customers need?
Not much. Fatcow helps alot.
How have Fat Cow.com handled any problems?
Very well, sometime ago your servers were down for just a few minutes. You solved it fast, still what we want is 100% uptime.
What kind of customer is this host suitable for?
Would you recommend Fat Cow.com to friends?
I would recommend because of the prices which are good, but in terms of speed we can get better hosts.
I have multiple poor support stories with fatcow. But the one that is most worth mentioning is the last one.
I host 4 private websites that I developed. I also provide hosting for the company I work for ($100,000,000+ company)
I had fatcow for about 5 years. The last 6 months i moved my companies website to it.
Today i noticed our website is down. Had some embarrassing "there must be a mistake message with flying cows" Not something you want your customers to be seeing for many reasons.
So i called. I was informed someone was doing a DDOS attack on our website so they completely disabled my account. I asked how i get it enabled and I was told I cant. Ever.
I need to find a new provider.
shortly after they finally "proactively" notified me with this:
We have noticed that your website " **************.com " is under DDoS attack. This is against our terms of service. Therefore, we have suspended your account. We cannot provide you hosting anymore. You need to find an alternate hosting provider. Your account will be terminted within 24 hours.
SO it is against there terms of service to be randomly targeted by a DDOS attack :|
I also hosted 4 other sites that were there also as well as email. All gone. I can not get them activated again either, even knowing they admit those sites were not targeted. My logon was not compromised. Nothing about this makes sense.
Stay away if your website matters to you what so ever. I would never recommend hosting a company website on this clown provider.
I have been for many years on Fatcow since the beginning when they were a promising modern web hosting until what it became now. My lasts year with Fatcow was a true hell due to the fact that my site was hacked/infected with malware and viruses and non of the staff was able to help me or to execute what they promised me to do. Frankly they told me to figure it out myself. I have had a very good running web shop with lots of traffic daily and after the first hack my site have been (due to this) for 2 months offline! In all that in between time I have been talking to the Fatcow support and they from the start promised me to solve it, had have created many many support tickets for me but factual they lacked knowledge and were not able to clean the site nor give me any advice how to move on. The knowledge of the fatcow support team is incredible low. Many are young people that I had to explain how to do things. They are good in keeping you on hold and bombard you with excuses...The damage I had financially was enormous. After weeks of frustration and useless talks to the staff I was finally able to talk to a supervisor. He told me the same nonsens the staff did. This was for me the limit and was felt relief when I moved over to Go Daddy who has great security. Fatcow=Nightmare is my conclusion.
Unlimited in NOT unlimited. This host is one of those used car salesman type places. They say they give you unlimited but they shut you down the first chance they get by saying, you are using too much bandwidth. Really? What part of unlimited am I not understanding.
My site was attacked and thus got an unusually high number of download requests. They shut my site down and put a "suspended" notice at my URL address. This causes a serious PR problem for me. I get emails and facebook discussions from visitors wondering what horrible thing I've done. This is unacceptable for anyone who's web presence and reputation is critical.
Tech support was useless and sent me round and round in circles. Telling me I need to block the IP addresses, but they won't let me access my account to get the IP addresses. What kind of sane person would see this as logical.
Avoid FatCow. There are many more hosts out there that are cheaper and they couldn't be worse with support.
I was at one stage thinking of using Fatcow as my budget host provider.
Why? IN short? They use the ancient mysql 5.0 on their servers. I cant even import from other servers to them.
This version was discontinued 18 months ago... its replacement is due to be retired in 6 months, and there are 3 more recent versions.
Sorry, if I wanted dinosaur software I'd be back programming on my atari.
I used FatCow domain and hosting services for one year. The big problem I have with them is that their Account management page did not have an option to terminate my account. Instead the best option was 'Do Not Review My Hosting' at the end of the annual subscription. I proactively checked the account management settings in advance and this option seemed perfect to me, so I chose it. The problem is, 15 days prior to the account termination date, one of the services I took out (a regular domain registration) renewed in advance automatically, even though I created the Account and took out all the services at the same time. The fact that it was going to do this was hidden in a completely separate area. I can only imagine many people have been caught out by the misleading management settings. I contacted Customer Services but they did not admit the problem, did not refund me and provided no answers to some of the basic questions I asked regarding this. Apart from this, the be fair they did provide good uptime and features, etc. It's just a shame with the technique they used around renewals.
Wanted simple hosting for website/blog for private family matters. Was not going to work so I canceled with-in 30 days, in writing via correspondence with their rep. Jasen. Never happened, no refund.
Turned off Auto-Renewal...twice. It's seems to have decided on its own that I was just kidding the first time and that I'd really be better off paying for a hosting account that I never use.
I can not remove my credit card information. So, if Auto-Renewal again decided that I was only kidding about non-renewal, they will have my CC info readily available for their use.
Aaarrrr, matey. Da be pirates.
I tried to cancel with Fatcow in their 30 day cancellation period but they continued to send me delaying emails asking me to confirm that i really wanted to cancel and offered other perks if I stayed. On the 31st day they said they would not refund me because 30 days had passed. I was advised however that i would not be charged a $35 early cancellation fee (as if i should feel grateful).
I had already organised another host and had logged into my cPanel a few days prior to requesting cancellation and, under domain settings, had clicked to unlock my account. I followed this up with a request for a domain authorisation code to facilitate transfer which they emailed to me.
My attempt to transfer my domain failed because the domain had once again somehow become locked. I approached Fatcow's support advising that i wanted my domain unlocked and they refused, stating i would need to purchase a hosting package or purchase a domain parking package.
No one person followed through on any of my requests to cancel and instead i received emails from multiple people delaying my cancellation attempts and asking pointless questions.
I cannot fault the package they offer and, if this project had not required window components that they were unable to deliver I would most likely still be with them. But isn't that what a cancellation period is all about? An opportunity to find out if the facilities are a good fit or not. The way they have renegged on their cancellation policy and held my domain to ransom demonstrates this host to be dishonest and mean.
I have been using Fatcow for about two years now. I was pretty new to web hosting, but they made it very simple to implement.
I love the fact that they have a very easy to navigate control panel.
They also also allow you to host unlimited domains.
Since Ihave been using Fatcow I have only experienced two down periods for there service and neither last long.
For me the best past about Fatcow is their customer service. I have called them on numerous occasions for assistance in implementing scripts on my sites, and they have always been able to assist quickly and efficiently.
The only down side I found was that they did not have Cpanel, but they gave me some alternatives to solve my problems.
Overall Fatcow is a great webhosting company.
I've been with FatCow for years, but am slowly moving all my sites (every last one) to HostGator.
My sites are down multiple times per week (they are down again right now, which prompted this review — fifth time just this week). I have made DOZENS of tech support contacts. Every single time I'm given the same canned lines apologizing for my inconvenience, being asked to hold for 3-4 minutes (over and over again), being told my problem is being "escalated."
Then I'm PROMISED that the problem is solved "permanently." (I don't think that word means what they think it means.)
For the record, when they put you on hold, they are just juggling other service calls. First, it doesn't take four minutes (which is usually 5-6) to verify that a site won't load. Second, I've actually had customer service reps finally come back on line with me and start talking about someone else's site. I've even had them send me links to someone else's site to prove that "my" site was back up.
They have oversold their servers. Period, end of story. The service is awful.
After comparing prices from Godaddy with Fatcow and Justhost, I decided I would move one of my domains to Fatcow and one to Justhost. Here is my experience thus far:
The Fatcow transfer is still not complete. After contacting service via their webchat function, I got an outsource provider that was utterly useless. Essentially they said that the process was automatic and it will be done when it done. 36 hours after the domain was released from Godaddy, the site is still pending.
The Justhost transfer was lightning fast. It was completed within 5 minutes of Godaddy releasing the domain. IMAP e-mail set up was a snap and when I had to call to verify the domain, the call was answered promptly.
For what it is worth, the reason I left Godaddy was due to their antiquated IMAP pricing policy. Here are my conclusions:
Fatcow - horrible domain transfer process with awful support during the process.
Justhost - great domain transfer process with, so far, so good support.
Godaddy - uncompetitive pricing but service, tools are very good.
I hope this helps others in evaluating a potential host. Would love to hear what others have experienced.
Support doesnt know English and very slow to respond forcing you to buy their premium support for $15/month extra.
Even then they couldnt help me and i had to cancel my service to switch to another provider. I asked for my money back because it was their fault but they said its past 30 days and too bad.
Uptime is complete garbage. I have little to nothing on my webpage now after trying to figure out what was causing my website to be 4.61 seconds of average loading time.
-Made most if not everything .PNG files, also took a slider feature and translator feature off (hurt my international audience) and still I get slow loading times.
Called support who seemed to be very polite and helpful. However, after a few hours of speed being faster, it was then progressively getting slower throughout the day. Called and sent E-Tickets 5 times or more and still get the same result.
I will be looking for a new host provider as soon as I can, but this is incredibly unethical and downright terrible service despite how nice the support has been.
Like: your affordablity, ease of use
Quickly get email and a website going
Always been helpful
Don't like: How you try to charge and I have to focus just to not get any add ons.
That you cant do more with the templates through wysiwyg, like manipulate the actual art files
Been down a few times
Cut off my email for sending one email to an aol customer
I had issues with my email and they kept saying the issues was fix but it was not. I had to be the to explain how to repeat the issue and fix the issue. I am not a tech why should I have to be the one to fix there servers. Bad customer service and very bad tech support. The low cost is nice but the amount of money I lost because of them is in the 1000's. NEVER USE THEM! If you business relies on them you will regret it.
I have had quite a lot of bad experience with hosting companies in the past. Cheap prices, low prices, it didn't matter to the quality of the service I got.
I started working with FatCow mostly because of the price tag, and I was so positively surprised when I found out that I am getting premium service, non-stop availability, and the low prices as well.
The management interfaces are pretty-much straight forward, and the tutorials and guides cover the rest.
In the few times that I asked for support over the years, the responses were prompt, polite and professional.
It is clear that the people in FatCow are proud at what they do, and they are proud to do it professionally.
I would definitely recommend FatCow to anyone who requires web hosting.
I have been really happy with Fat Cow.com webhosting. I am a novice, and had never created a website before. It was amazingly easy to get a website up and running using their Drag and Drop Site Builder. I was contacted one time by phone to see if I needed any help, and the representative was extremely helpful in answering the few questions I had. I have found that they are available, but do not overwhelm me with too many calls or emails to promote other products. I am really happy with Fat Cow, and would highly recommend them to anyone starting a new site.
I wish I knew the different in The Cpanel between the godaddy and fatcow. I switch from godaddy because of the prices and the space fatcow promoted in they ads. I contacted tech supports about the API in the USPS. The techs couldn't help with the issue. I don't think they tech support is 100 percent. I think this is great hosting service if they can keep up with they advertisement.
I was sold a site and two DNS. One of the DNS was already purchased and a second remains free to purchase. Tickets, calls, calls and horrible wait times and more tickets and I cannot build the site or get to it.
Paid, get the notice I paid then am told that I need to figure out what they did.
I need to go to work. So I may just flush the money down the toilet, turn it over to the lawyers and go on with life.
Thanks FatCow for a really horrible experience.
Chao cow you are a udder failure.
Fat Cow has been very good to me. I do not know much about building a web site but they have helped me with every problem I ever had and have done so in a courteous, fast manner
Dan Jensen, www.lago-colony.com
It would be great if there was an inexpensive system like $ 15 moth as maximum to keep our website close to the begining in the pages of listings. We usually end up popping up with difficulty.
Fatcow leaves me with very mixed feelings. I'll try and keep it short and sweet.
- little downtime
- enough features (bandwith, disk space, databases etc.)
- support persistently misunderstands simple questions
- support persistently treats me like I'm dumb, after I told them I'm a programmer with 15+ years of experience
- support persistently takes the wrong action, i.e. not what I ask them to do, but "snatch it from my hands"
- they NEVER answer feedback
- there is no email address to send support to, only a web-form that, for all I know, is hooked up straight to /dev/null
- their "Live Chat" support is plain scary: it's a scripted bot service that presents itself as a human. It's "uncanny valley" to the max. This should really be outlawed. It's awful..
- their pricing schema is opaque. Initially they seem quite cheap, but in the second year you are presented with quite a formidable bill
- and the one that today made me decide to leave them: they use scare tactics (including spam mail) to make you purchase additional security options.
I've really had it with them. They present themselves as an environmentally-aware friendly company, but they are in fact a very unfriendly, über-commercial outfit that really leaves you with a feeling of being s***wed.
I've completely had it with them.
Horrible hosting company. Bad for Wordpress. Let me rephrase it is horrible for Wordpress. Customer service is great if you are dumb and don't know anything about web design or technical problems. I rather not have a website.
I've had my fatcow account for about a month now, and my website has been down about a half-dozen days so far. After the last time the site went down, I started receiving an error message when Outlook tried to retrieve my messages (although I have still been able to send messages). I contacted tech support via the chat option, but the instructions they gave me for setting up an imap account (not the same instructions as found in their control panel, mind you) just substituted one error message for another, so now I am waiting for an email response. Overall, I am finding my entire experience with the company to be a monumental headache.
Every 3-6 months they go down. Not just for an hour, but often at least half a day!! This is really a MAJOR issue to any company. They went down again today, I cannot get in touch with anyone, I know clients are sending me emails and I cannot respond...
I am a 3 year costumer of Fatcow. And I didn't see this kind of nasty and down support and service. Some days ago I changed my old account with new one and got multiple problems regarding domains, folders and databases transfers. I still trying to resolve those problems.
I first encountered FatCow on some advertisement on a web site. They were offering a huge discount for a 1 year plan so I grab the opportunity thinking that FatCow was a better web host than my previous.
For the first few months, things were going smoothly, but as my blog's traffic was increasing (around 1,000-2,000 visits per day) I started to encounter problems. I have three major issues with FatCow, first was their server's uptime. Most of the time I caught my site displaying "web page could not be loaded" or error loading page. Not only did I loose potential visitors/earnings, but also Google has deindexed some of my pages as well (since they don't like inaccessible sites.)
Second, although their support answers fast, and I can reach them through chat, their technical support could not address or fix the problems that I encounter. Most of the time, it's me who fixed the problem instead of their technical support.
Third, security. My site experienced an SQL injection attack. I was wondering why my site load's very slow. When I checked the codes, there were commands injected. Their technical support could not help me with this.
Thus I was forced to transfer to a better, worry free, hassle free hosting instead. It's true that they offer cheap hosting solution, and I'm now paying more for my current web hosting. But like they saying goes, "what you pay is what you get".
If you have domains active and you don't use their hosting and if the hosting expires first than the domains... you will lose all. They will close the account and change your DNS because they can not separate a client account of the hosting. If you don't like their hosting service you have to transfer EVERYTHING or else you will have your domains down... until they create you a temporary account and wait a couple of ours so you can move your active domains.
FatCow hosting are one of the major web-hosting services that attracted me after i shifted from bluehost. I was using bluehost for 2 years and so the shifting experience was not so pleasant. I primarily opted for fatcow due to the low pricing and also the excellent customer service that they provide.
The first major problem that i had to face was that they couldn't transload my backup files from my previous servers. It was a big issue because i was hosting a dozen small wordpress sites in bluehost and the backup file was pretty big.
The second issue that i faced with them was with their customer care executive, the didnt knew what transload means. I mean i had to ask them to search for the meaning fof the word in wikipedia/google to make them understand.
Secondly when they finally understood that i had to "transfer" my backup files from the old host, they said that it would cost me extra for downloading and installing the old backup.
These problems actually made me to rethink about my shift to fatcow. Also after using Cpanel for 4 years, to use the fatcow controlpanel was bit difficult or i could say confusing.
FatCow may be good for those who are hosting small biz websites which doesnt get updated regulary or for those who just want a simple web presence.
I defenitely wont refer it to those using wordpress or other php based application as i had to face lot of issues regarding that.
I still have my account with them but i just use them for testing purposes and for small sites.
Great Value for the dollar. All of the uptime that they say and there is an added bonus for them to use green energy! The support I have not used much but when I need to ask questions there is a person to talk to.
I'm using fatcow to host my second site and I wish I had gone elsewhere. I've had so much downtime it's unbelievable. Speaking with customer support is like running in circles "I've recreated the problem and will create a ticket" - this has happened three times this week!
Eeeeshh....stay away from fatcow.
I have signed up for FatCow to host my business website. It is a small business and has a moderate traffic. My reason for choosing FatCow was obviously the compelling price.So a quick review of the features:
- Awesome Support: Their Live Chat work amazingly well and the support reps. are very well informed.
- The goodies that come along in the form of ads for Google & Facebook
- Their Go Green Policy
- Their File Manager can undergo a lot of improvement. With no standalone extractor, you have to queue your file for extraction and this is very slow. Looks like small point but believe me, it sucks to wait long.
- No SSH
- Sometimes, the traffic spike abruptly, the site goes down.
What I should know before buying:
- Any offer they give out is valid only for the first year. The next year, you will have to pay the standard price.
- Check out their affiliate conditions. Some traps there!
Failure is a option with Fatcow. I've been a customer for the last 5 year but no longer, thanks to customer support or lack thereof. I've had my website hacked, e-mail settings changed randomly, outages, and customer support techs who spend more complaining to me about their jobs. Over the past two years I've averaged a call to customer support for e-mail issues once every quarter with the outage in e-mail typically lasting 5 days. For the last two months I have been unable to send email from my smartphone despite numerous calls to both AT&T and Fatcow. I now have a temporary gmail account that works fine from my phone, guess it's NOT AT&T for once. I'm now in the process of transferring my domain to another hosting service. I am now 58 hours into the process of getting authorization from Fatcow to transfer MY domains, I was told this would not take more than 48. Work on my support ticket was not even initiated until after I called them, @ hour 53. Total Failure
I signed up with Fatcow at January 2010.Their site was really attractive which made me give it a try. It was my first hosting experience,and I must say it was a big mistake choosing them.
At November 2010 I left FatCow due to their really really slow loading times. it's a real pain!
And their support is neither the greatest nor the fastest.
Their prices are reasonable though,I don't suggest anyone going with an "unlimited" plan.
Our web page developed a problem when the flash pictures were acidentally deleted. We paid Fat Cow for back-up restoration service but never used the feature. Now when we need it to restore the problem pages, we have been waiting for 5 days. All we get are excuses, not results. We wait and wait for a supervisor to call back. We are frustrated, as you would be in similar circumstances. They tell us how we can fix the problem, but we are not tecnicians. If it is so easy, why don't they just do it?? I asked for the contact info the Fat Cow President. No one knows who that is or how to reach him (her). Also, even though they tell us that they backup daily, the last file backup is from Sept 3. Today is Sept 23. They call that good service?? Buyer beware.
There support is excellent but the website some time loads slower than usual but i contacted customer care and have solved my problem. There support are online 24X7 so there are very quick with solutions. They provide full feature Control panel with all necessary scripts. They gives advertisement credit which worth the lowest price. i surely recommends to our friends.
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