I have signed up for FatCow to host my business website. It is a small business and has a moderate traffic. My reason for choosing FatCow was obviously the compelling price.So a quick review of the features:

The Good:
- Price
- Awesome Support: Their Live Chat work amazingly well and the support reps. are very well informed.
- The goodies that come along in the form of ads for Google & Facebook
- Their Go Green Policy

The Bad:
- Their File Manager can undergo a lot of improvement. With no standalone extractor, you have to queue your file for extraction and this is very slow. Looks like small point but believe me, it sucks to wait long.
- No SSH
- Sometimes, the traffic spike abruptly, the site goes down.

What I should know before buying:
- Any offer they give out is valid only for the first year. The next year, you will have to pay the standard price.
- Check out their affiliate conditions. Some traps there!

Failure is a option with Fatcow. I've been a customer for the last 5 year but no longer, thanks to customer support or lack thereof. I've had my website hacked, e-mail settings changed randomly, outages, and customer support techs who spend more complaining to me about their jobs. Over the past two years I've averaged a call to customer support for e-mail issues once every quarter with the outage in e-mail typically lasting 5 days. For the last two months I have been unable to send email from my smartphone despite numerous calls to both AT&T and Fatcow. I now have a temporary gmail account that works fine from my phone, guess it's NOT AT&T for once. I'm now in the process of transferring my domain to another hosting service. I am now 58 hours into the process of getting authorization from Fatcow to transfer MY domains, I was told this would not take more than 48. Work on my support ticket was not even initiated until after I called them, @ hour 53. Total Failure

I signed up with Fatcow at January 2010.Their site was really attractive which made me give it a try. It was my first hosting experience,and I must say it was a big mistake choosing them.

At November 2010 I left FatCow due to their really really slow loading times. it's a real pain!
And their support is neither the greatest nor the fastest.
Their prices are reasonable though,I don't suggest anyone going with an "unlimited" plan.

Our web page developed a problem when the flash pictures were acidentally deleted. We paid Fat Cow for back-up restoration service but never used the feature. Now when we need it to restore the problem pages, we have been waiting for 5 days. All we get are excuses, not results. We wait and wait for a supervisor to call back. We are frustrated, as you would be in similar circumstances. They tell us how we can fix the problem, but we are not tecnicians. If it is so easy, why don't they just do it?? I asked for the contact info the Fat Cow President. No one knows who that is or how to reach him (her). Also, even though they tell us that they backup daily, the last file backup is from Sept 3. Today is Sept 23. They call that good service?? Buyer beware.

There support is excellent but the website some time loads slower than usual but i contacted customer care and have solved my problem. There support are online 24X7 so there are very quick with solutions. They provide full feature Control panel with all necessary scripts. They gives advertisement credit which worth the lowest price. i surely recommends to our friends.