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Last reviewed Oct 1, 2016
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I've now hosted over several years with 5 different hosting companies as I had yet to find a hosting company that cares enough to update continuously.
FatCow is my last and final hosting company and I YES would recommend FATCOW to anyone who is looking for an affordable, progressive up-to-date host.
We have been with Fatcow.com quite a few years now. The cost is one of the cheapest in the industries. They have been very supportive, available at all times. We have recommended Fatcow.com numerous times to friends and family. They are one of the only sites that continue to supported my outdated Frontpage extensions. We have been very happy with Fatcow.com.
Recently an email account hosted at fatcow started bouncing mail, we deleted some of the users mail (even though the account showed the box was at 30% capacity) and the account started processing mail again. However 48 hours later, the account was again bouncing mail. I attempted to contact support and posted the bounce message asking that a trouble ticket was entered for the account. No response 24 hours later. We again deleted some mail and the account started processing mail. I contacted support and stated the account was at 29% capacity and bouncing mail. They required bounce messages to open a trouble ticket. I contacted multiple people to request bounce messages. Support was unable to figure out the issue so they contacted the next tier of support as I waited online. After 8 min someone figured out that the account had reached the 10k message limit, this is to say it had more than 10k email messages even though the box size was at 29% capacity. I needed to immediately upgrade to a larger account so the box could hold more email. I stated that didn't make sense, I purchased boxes by size, not by number of emails. They said there was no option but to upgrade. I am now moving my server to a different host. Fatcow processes mail slowly (5-10 min for messages to arrive at times) the premium spam filtering is poor ($9.95 a year) and the try to nickel and dime you for every little thing - like the number of emails in your box not the capacity, which is just silly. I don't recommend you use fatcow, look for another provider with less cow and more customer service.
So at first fatcow was not bad. They have an easy way to set up wordpress and vdeck has its advantages over the typical cpanel, vdeck is simpler to use and sometimes faster. I paid extra for the wordpress support team and at first they were great. However, that changed over the last few months. Now when I call the wordpress support team, they still send me to the level 1 techs, even though I paid extra. When I ask for them to connect me to the higher support, they sometimes refuse. Even the better support has gone way down. Once guy fixed something on my site, but left all the plugins disables, which made my site basically unusable! There backup and restore options don't work (I've tried using it and it simply does not do anything, even with support of the phone we could not get my old backup to load.) Overall, they sucked me in and then turned on me, I'll never be giving them another dime of my money and I hope you don't either!
Having used FatCow for 5 years, I've just had my renewal price doubled! That's $155.00 a year now and although throughout the 5 years I've had very issues, the price is simply not worth it. I held 3 accounts personally and several more through recommendations, it's simply not acceptable to raise price so considerably. Feature wise; FatCow has hosted Magento, WordPress and all sorts of odd files and projects I've worked on with little to no hassle. Connection time can be a little slow at the best of times but certainly not an issue worth worrying about. My advice, join for a year at the lovely $49 mark, then cancel. Using an FTP client is easy and all your files can be moved from one server to another relatively easily. MySQL database can be exported and back ups taken to or you can spend an hour waiting for support on Live Chat to try and get your renewal price down!
Fat Cow.com sucks. Here is why. I've bought domain names through them and have hosted with them for over six years. I have had very minimal contact with sales and tech support during the length of the relationship, until pretty recently. When it really mattered, their customer service (in US and overseas) have both failed to provide 1. resolution to the issue (now more than one), 2. timely response to support tickets, 3. promise resolution time of 24-48 hours and a week later the issue (again, now more than one) have still to be resolved, 4. very unapologetic - which actually goes a heck of a long way for someone that has been a customer of theirs for the length of time I have. I am beyond disappointed. In good faith, I would NEVER recommend them to ANYONE due to the poor customer service, lack of follow-through, have not fulfilled their stated timeframe and did not provide a reason or apology, and has now compounded the issue.
Fatcow is a fine host for the amount of money they charge, which is more or less the same as all the shared hosts. I really liked that when they made mistakes, they gave me a nice amount of free hosting. You might have to wait on the phone for a while to talk to them, but only godaddy is really good about that. I wish they would not charge extra for CDN and since they are on vdeck I was not able to use cron jobs, but otherwise they are a fine choise, especially to someone new that might have trouble with cpanel.
Fatcow seems to deliver an inconsistent customer experience. Some of my sites work well there, and other don't. I rated the Support on the low end because more often than not, my issues were not immediately solved, and Fatcow support people use canned responses for issues that need specialized explanations. So when I asked for an explanation on why a certain Wordpress site keeps breaking everytime I upload a theme, they ignored my issue and the ticket is unresolved until now (2 days later). I'm using these same themes on other accounts in Fatcow so I don't understand why they would suddenly tell me, "The problem is with the [theme]. Please contact your service-provider for troubleshooting."
This is the same theme that works in another Fatcow account. They could check my settings in case there's a glitch there, but they won't. Very disappointed. The Customer Support was the dealbreaker, and now I want to move all of my accounts from Fatcow to SiteGround, where there's better Customer Support.
Generally, the features are good for anyone who knows what they're doing. But for beginners who don't know how to hardcode websites, troubleshooting websites is nasty business and will take too much time. I'd rather pay for better service than waste time.
Good (not great) for beginners
I have been using FatCow for over a year, selected it for being cheap and running 100% on wind power.
Email servers were very important for me and was not satisfied by the uptime - speed of connection, redirected key mails to gmail.
The initial price was very good, but valid only for one year, IT IS ON THE FINE PRINT, after one year at USD 49, renewal was USD 134, NO WAY.
Started to research again (here at whoishostingthis), price difference was really important, not on a monthly basis but the total upfront charge, most USD3,95/month offers required an initial purchase of 36 months, and several of those allow only one site per account.
As a result, went back to the not-so-bad, green-enough, FatCow. registered (free) another domain and started a new account for USD 49, will stay another year.
My requirements are low, do not expect thousands of visitors, I'm not that geeky to understand all the features, but I like to have multiple sites and pages to experiment.
Thanks you guys for making the decision faster.
I hosted my domain "bezoka.com" for 3 months with FatCow, they have great features, their control panel is awesome. Prices you can't find as great anywhere else. Only problem with the company is their support lacks commitment. They slow at replying to tickets and sometimes they just don't listed. Other wise, they are not to bad, I might recommend to others.
OK, once again I tried to contact Fat Cow about a problem. They fixed the problem but they couldn't tell me why, just said must have been my fault. Are they using overseas 'help'? that seems to be their answer to everything, it is your fault. So, I get done and they want me to fill out a survey. Guess what, I can't mark bad things, it won't accept the survey. I tried calling them but of course you can't get anybody on the phone, I suspect if they told you when the 'next' (if there is more than one, or even one) technician would be available it would have a month, day and year as part of the recording. I have never been happy with their support. If you want a site where you don't need support and can wing it on your own, than this one might work out for you. I moved here from go daddy who had a critical problem and again I couldn't get anybody to look at the problem. At least the site works on FacCow.
Fatcow rocks for me as I got hosting for two years with huge discount. Overall good for the price I paid for it. Used hosting for 2 years till now & no problem for me. Once got a malware problem & they fixed as soon as contacted support. Sometimes there is some down time of hosting. They have different style control panel for hosting. But I like it the way it is.
We started with Fatcow 6 years ago. Our companies interests are in travel and at first everything was fine. In the past 4 years things have been steadily declining and at this point using Fatcow has turned out to be the single worst choice we ever made. They came close to putting us out of business.
Our main issues are with emails not going through or being delivered to us. SERIOUSLY?!? In this day and age how difficult is it to have email working properly. We have lost over $10,000 in commissions (that's $100,000 in total lost sales by our estimation) in the last 2 years and they have threatened the stability and reputation of our company. As travel planners we rely on functional email. The information we send and get is all time sensitive and it must go through on time.
STAY AS FAR AWAY FROM THEM AS POSSIBLE - Take a minute to read through these reviews. Ignore the obvious 5 star plants the company is sending in and see the real picture. Personally I think they are getting employees to write in the stellar 5 star marks as a last ditch effort to at least keep the overall rating from completely tanking.
They started a few years ago trying to up-sell everything, trying to sell you this, or that, much of it things that should come standard.
Customer service is a complete joke, UNLESS you PAY for the REAL SUPPORT, also a joke... At this point it is all a bad joke...
They used to Cpanel but now use something else that makes it difficult to migrate over if you want to switch. I suspect this was done to do just that as the original Cpanel they had in palce was fine, the new system is a joke, again...
We have moved everything away from them and it the best move we could make.
I would take it a step further and say to not go with ANYTHING owned by the Endurance Group, google them and you will see they are buying up as many hosts as they can, almost a monopoly at this point. Since they took over Fatcow it has been a nightmare and I would not use ANYTHING they own based on my experiences with them.
Goodbye forever you FATCOW....
I am very disappointed with Fat Cow. We started off great. I got a great deal and a decent website. Then they started tacking on all these additional charges and add-on that I didn't even request. I paid for my website but refused to pay for add-ons that I didn't authorize, so they shut my site down less than a month after I paid the $130 for the site. I'm so done with Fat Cow and all of their sisters, brothers, and affiliates. If I didn't pay for an add-on then you should stop the add-on not shut down my entire site right after I paid for the site. I'm switching and requesting a total refund.
Transferred my domain for $15/yr. basic fat cow plan. I signed up for auto renew and discovered they had charged me $131.88 first renewal. When I questioned the increase in fees, I was told it was only a special and that I should have checked it out better. Ok, I do not recall seeing the jump in price on second year, but it is possible I did not see the fine print. However, I viewed fat cows pricing today and it is $44.04/yr. So why am I charged the 131.08? Ok, since the basic plan only includes 4 pages per site, I asked if there was an upgrade in capacity or service for the increase in fee and I was told no. Can I terminate early? Yes, but they will not issue any refund. I spent a lot of time transferring and building my site on Fat Cow and regret using them and have non-renewed and will transfer to reputable host at the end of my hosting period.
FatCow at first was OK to work with when I didnt need any support for issues. Once issues arose (slowness), we tried to contact them. Every time we contacted them they were very hostile and tried to blame techical issues on our software (wordpress). Not only this, just to talk to a person takes a minumum for 30 minutes.
When I tried to cancel my account, they wanted to charge me $35. Ridiculous. Went through my bank and got the money back. I will NEVER do business with this company again. Steer clear!
I have used FC for 2 years now they are quite well priced compared to competitors. I am increasing frustrated with the lack of service, We are unable to get onto the Open-Xchange Server to access all out email information this is a priority because we are in the design business so send and receive large files. As you may well know you the base allocation for email is 500 Mb this can max out very quickly. It's usually manageable (if you can access the server) we haven't been able to for about a month now and no one can explain why - it;s not like you need your clients to contact you via email anyways right ? Still no explanation have spoken to FC and waited on their "chat window" (thats and oxymoron) for over 30 minutes for assistance. I kind of feel beholden to their bad practises and and almost certainly going to change companies to a more organised and fair dealer
I've been with FatCow for over 6 years now, and have watched what used to be a friendly, high-quality hosting provider turn into a useless repository of CPanel popup ads, constant upsells, and ignored support tickets. When I began using them, I would get clearly personalized responses in a timely manner when I would submit a ticket. These days, support is outsourced to people who copy and paste from a script. Good luck getting any real answers to your questions. Also, if you run a WordPress site you can expect frequent database errors. If your site gets a malware infection, they will deactivate your account without notice. Then, it takes unreasonably long for them to review your case and activate the account once it is finished.
I do a pod cast every week , we needed a web host , we picked Fat Cow . Everything went ok for awhile until one day they shut down our web site with no warning when we called to find out what was wrong they told us our site has to much traffic.(that means we were successful ) and we had to be moved to a dif. server that can handle our traffic .Ok so what now I asked they said for 75 dollars they would move our site to a VPS server and that would solve the issues . Wrong again , what Fat cow failed to inform us was that our site was made using their weebly web design program and would not work in the VPS server that they assigned our site to. We found this out when we tried to up load a show and we couldn't access our web site. We try calling their support people to find out what to do and were placed on hold for two hours yes two hours and never got a person to ans. the phone. My son finally contacted someone on line at fat cow and explained what our problem was and basically said we would have to rewrite our entire web site from scratch that there was nothing they could do.They destroyed our web site and did not care one bit . Also while our site was down anyone who tried to log on to my site only got a Fat cow sorry page and when our site was up and running in the new server any one who went to our site while it was down got a fat cow cookie that will continue taking you to the sorry page until you clean out you cache on your computer. They said that was my problem and I would have to tell all of my fans that they have to clean out the cache on their computers before they could go to my site.REALLY!!! This company is profit driven only and their customer service is nonexistent , they cram as many web sites as they can in each server and throw you to the curb if you use to much of their unlimited bandwidth and storage that they advertise you have when you sign up with them (I was using 8 GB of storage) I would not recommend this company for any reason .
Did not use my site very much so I set up the non-renewal process for when my 2 years was up. Happen to look at my credit card authorizations and I discover that I have been billed for 2 more years despite clearly having set up the non renewal over a month ahead of time. They said they would have to close my account/site completely and immediately in order to get the refund started even though I still had over a week left before my contract time was up. I could wait but they couldn't start trying to refund their mistake until it was cancelled. On the bright side, they said they wouldn't charge me the early cancellation fee. Told them they need to contact my credit card company and get the reversal started so as to speed up the correction for their mistake, as that is the least they can do for their screw up. Currently awaiting their efforts to correct their mistake.
Fatcow is great for small low budget projects that no one needs to look at. Maybe acceptable for a landing page. Using Fatcow on Wordpress is a utterly nightmare. The server response time is so slow in comparison to other top hosting providers. After careful research (which I should have done in the beginning), I see that Fawcow oversells the server to maximize profits. That's great they are making money, however; it is utterly disturbing. If you have an online based business, RUN! This will interfere with your money.
FatCow.com was fine as a simple hosting plan until I needed special support from them, then they fell down on multiple fronts.
I wanted to upgrade a Wordpress site because it was very slow on their servers. They promised that they had super fast Nginx servers that would load the Wordpress files much more quickly. They charged $150 to "move the site" to this new server. Guess what? The site was as slow as before. We contacted Support and their "improvements" didn't help. I contacted the person who sold me this faster server and got no response.
Their support tried to be helpful but since we got a different person every time, they ultimately were very unhelpful. The speed of the site never improved.
The reason I'm writing such a negative review, though, is we decided to move the site to another host, who moved it for free (no $150 fee). When I tried to get back the hosting fee ($80), it took me 3-5 times and a month to get it refunded. The only reason I think I got it refunded is that one of their salespeople called me because I didn't renew a current account and she wanted to try to get me to renew it. I called her back and asked her to find out why I hadn't gotten my refund and she put in a ticket for me. Otherwise, I think I would have had to call them several more times.
They also wouldn't return the $150 for the moving of the Wordpress site. When I told them that the site was slow and that they specifically told me that it would be lightning fast, they basically said "too bad" we moved it so you need to pay for it.
Stay away from FatCow. I get the sense that they have a very fractured team that doesn't know what they're doing.
This host has taken our site down twice in the last two months. First time was due to to some malware that was brute forced into some of the webpages on the site. Funny thing was that this had been occuring overt he previous two years and we just cleaned it up our selves when we detected it. Fatcow finally started to do their own scans for malware and shut down sites with NO warning to allow the owners to clean up their site...
Okay It was malware... and it was summer not an important time for our college sports business... But what annoyed me was the Error message that was put in place of my site's home page - it didn't go away when the site was back online! Every person that had been to the site when it was down saw the same error page when they came back - even though the site was back online!!!!! The user had to 'refresh' their browser the see the website was back online.... How completely stupid of Fatcow!! I was so irate about this. How is a casual visitor supposed to know that they need to refresh their browser to see that the website is back online.... The error page doesn't explain that to them...
So we are back online and yesterday, Sept 11, the same thing happens. The error message has replace my home page. I assume that malware has hit our site again and look to my support to find a ticket telling me what to do to clean it up. I have a message in the support tickets, but it doesn't tell me what they shut down the site. I call and sit on hold for twenty minutes (even though I pay for 'premium support' - another ripoff by this company, I used to call and never waited for support with the premium service).
The support ticket is in the que, but it doesn't tell me what the error was or why my site was taken down. The support rep can't even tell me why the site was taken offline. I demand to speak with a supervisor who tell me the site was taken down because there were too many hits for a certain file on my site.... I am frickin hot now! They have taken my site down because something on the site was too popular... So now people coming to see match scores and the latest conference standings are now going to see the stupid Fatcow Error message instead.... and when the site is back online they are still going to see that error message because their browser has cached the error message page... And this was all due to a file being to popular on the site.
My site has been taken down without warning because a file was too popular.... WOW! I need a new web host. Someone that understands why UPTIME is very important to some websites.
BEWARE of this webhost. I would not recommend to anyone. Moving my site and database to another host is not ideal due to the hassle of such move, but if the site is taken down one more time we are done! So unprofessional this host has become.
We are a Internet Radio station that was running on a dedicated server at another hosting company. We moved to FATCOW to save money thinking we would get the same or better service. After only 2 days on their servers, they shut off our account and website without ANY warning. They claimed we caused a DDOS attack and thus they suspended our account. They would not allow us to talk with Tier 3 support or explain what happened.
They simply told us to go away. We moved our site to a better know hosting/registrar.
I am a Cisco Engineer with over 25 years in this business. I have never been treated in this manner.
STAY AWAY FROM FATCOW!!!
If your needs are met by the service as it exists today, perhaps it will be a good fit for you. If you need assistance beyond what you can find on the FatCow www site, you are in for a delight. "Customer Service" is of phone company caliber. After 11 years with FatCow, I put in my first service call / support ticket after my site was hacked. After 8 days of eMail exchanges on the ticket, I gave up. It was a completely futile and farcical waste of time. The "technicians" (what a joke) don't know the difference between http and ftp. They were incompetent and lazy - none of them bothered to read the chain of entries in the ticket to understand what I am asking about. Their goal (think phone co.) is to get you off the line / out of the queue, and move on to the next ticket. You ask "What color is the sky today?" and the reply is "To find the temperature in England, click the link on ...". Notice that I said "they" - the ticket queries were never answered by the same person - not once in 8 days. In addition to the site I have had with them for 11 years, I have had a second one there for 3 years. I will not be renewing either with FatCow. Speaking of renewing - that teaser rate you see here - that is for 12 months only. Then the price jumps to about $120 / year / site. It's not negotiable. Your CC info is held on file, including the security code (Target.com anyone??). You will be automatically charged for a year's worth of service at the higher rate when the first 12 months is up. You do receive an eMail notifying you of the new price and the renewal date well in advance of the charge. Get milked - try FatCow.
Fatcow is the most disgusting hosting provider ever. Every day, several times, I get "error in database connection" or something like that. Never again. Waste of money.
Very Much disappointed with the service and customer support they never understand what the major cause they just shift you from department wise. I have hosted my 5 sites and the offer was Unlimited bandwidth space and files but they just block my site that i cant use more than 5000 files. this is what i want to say.
Terrible. From day one my PHP websites were extremely slow. I send multiple tickets, they attempted to help so I won't fault their support, but to no avail. Now, the final straw. Because I failed to pay for a 3rd party tool, they suspend my entire account. Be warned, they just want your money.
Have had two sites there for a few years. For the last 6 months they've been taking forever to load about 50% of the time and they are really small mainly text driven pages. Moved one to another host...so far so good. Just moved my other site today. Wrote Fatcow about pro-rating a refund which they did last time...so their support is good but their servers are bogged down.
Sign up for Wordpress web hosting 7 days ago & Fatcows Server's been down for 4 days. FRUSTRATING. Yes it's the cheapest web hosting out there if you paying monthly ($5.00) but BE WARNED>>>>>your site will be down constantly! And when it's not down, running Wordpress on FatCow Server is SUPER SLOW! Just to add a post takes forever. I made a mistake for going cheap over going "stable". You know what they say, you get what you paid for...
The name of host is quite cute lol but anyway I've been using fatcow for a year and I'm quite satisfied with this host. There has been a few downtime's during the year but they were short so it's not a big deal as long it's not more than 24hours of downtime.
Their pricing for this hosting plans were nice they gave me a free domain with free advertising credits from google,bing and facebook. They answer my support tickets in a reasonable time. Overall I recommend everyone to try this host since their pricing is cheap
I have used Fat Cow for years. I first started because they offered Front Page when other hosting sites didn't.
I love the fact that I get 24/7 technical support from knowledgeable people that speak English. The web software that Fat Cow provides is simple to use but is flexible enough to allow the user to make a very professional product.
I highly recommend Fat Cow to all my friends and will be with them forever.
After they propose us an upgrade for our wordpress ecommerce, the site went down and after two days they did not yet solve the problem and we're not able to work with it. The support is awfully slow and the results are not professionals at all.
Someone gifted me one year free hosting of fatcow a couple of years a go and my experience with them is better than that with other hosting I have used. First, they had a simple and clear control panel interface and one will find it easy to navigate through different features. They provide a bunch of one-click installable scripts to help the novices get their website up and running instantly. With the purchase of hosting plan you would get free Bing, Google and Facebook credits which definitely help the cause of marketing. I don't really rely on support provided by hosting companies in installing scripts or such things (rather like to get things done myself), but for whom support really matters, their support is quiet good. In short I have a pleasant experience with them. RECOMENDED!
The support is very poor !! You don;t get the same answer twice and just get a run around.
AFTER 3 YEARS of good service AND NOW I CAN'T GET WEEBLY TO WORK because web is to large and files can't be deleted ????
We have been with Fatcow.com for a few years the problem is that when there is a problem their tech support is is a waste of time. They would rather point the blame to others then fix the problem. When they do finally admit that the problem is on their end your stuck in limbo, as they could care less if they fix the problem. We have spent two weeks without complete access to mail, and their response is to keep passing the buck and continuously blame someone else. You get what you pay for and with Fatcow that's just what you get a Fat cow, better to make a few burgers and find a real hosting company that cares about their users.
In 2010 I needed a webhosting service and the best option I found was FatCow.
The FatCow hosting plan meets the needs of small businesses and the cost for their services is fully accessible.
FatCow has a fast and efficient service support.
Currently I have over 4 years using the services of FatCow, I can assure you they are an excellent hosting company.
Some of my customers satisfied with the services of FatCow are:
Fat Cow is awesome. Great service, fast response, and I love that they are sustainable and just with their business model.
Wow, FatCow does rocks. I've been using these hosting provider for more than one year. The support is great, with a response in just 5 minutes.
The uptime is great too, I've been hosting more than 20 websites in their shared hosting plans and all websites is up and running fine.
We are a non for profit small Historical Museum organization and Fat Cow has been great for us. It is simple yet very great to work with. It was our first attempt to set up a web site and we get a lot of compliments about the looks of our web.
We are very happy with the support we received when I had some questions.
I have used Fat Cow for 2.5 years and every time I have needed support (probably 4 to 6 times), by phone or on line, I have received great help from someone who obviously knew my issue and was not just following a script.
I created my account on fatcow more than a year ago and from my experience with it i can say it's the best hosting company i have every seen
First the up time during the past year about 99% and that resulted a great affect on SEO because every time Google crawlers visit my sites find it online
Second the speed because i'm very interested in SEO every time i create a new website i check it's speed with Google speed tool and other tools i get a high speed score and the server response result is less than a second
Third the support there is many methods to contact them a phone call or a ticket or the best method i prefer the online chat, all of this methods available 24/7
Fourth the price is amazing there is always special discounts, "high quality low price" they deserve every penny.
It is a wonderful hosting company. It will be even more wonderful if you can design an off-line website design tools that are FatCow compliant.
Their support mechanisms and systems are second to none.
I do not have any issues with FatCow and I am currently signed up for their Affiliate Program
I have had nothing but excellent service from FatCow. Any time I have needed help, even with the most idiotic user errors, I have been treated with the utmost respect and have always had the issue resolved. That said, FatCow is wonderful for those who may not be the most adept at websites.
I originally signed on because 1) the price was amazing 2) I think using wind power is terrific and 3) I just could not bear the thought of working with GoDaddy (sorry T&A just does not sell me).
As a Mac user I was surprised to find their built in tools for site design were not so Mac friendly, but I easily found an alternative.
I always recommend FatCow when people ask.
I now have several domains hosted by them.
Fatcow has been a great place to host my site and my customers. I can think of only one time that my site was down. Customer service has been good.
There site is easy to navigate and I like the chat option. Keep it up Fatcow.
FatCow provides great value and I have found the support to be first rate. I use them for multiple sites as I support several local businesses who need a web presence but do not have large dollars to spend.
My experience with FatCow has been incredible since day one. I'm not much of a website guy but I find their site to be extremely easy to use. I've called their support number a few times and have always had perfect experiences with them. I can't recommend them highly enough! Extremely satisfied.
The problem I faced is they are not transparent and unhelpful. My site was shutdown for bandwith abuse. They problem is:
1. They wouldn't tell me how much bandwidth I used that month (its not shown in their control panel).
2. They wouldn't tell me what the bandwidth limit is
3. Their support is totally and utterly incompetent
I have an audio blog. It's not widely popular. I doubt that 10gb of bandwidth was even used which is higher than most users but not excessive. They were unwilling to work with me just wanted to force me to get a higher plan.
SO please note: THEIR 'UNLIMITED' PLAN IS NOT UNLIMITED
Fatcow absolutely, positively is the worst email provider I have ever used.
Support is horrible. All first level support reps are from India. Not that I have a problem with people from India if they know how to do their jobs.
I have NEVER put in a support ticket when I got a response that was anywhere near the resolution for the initial problem I had. I would have to resubmit the ticket stating the same exact facts asking for the problem to be escalated before I would be contacted by someone that understood the English I was speaking.
There is a reason this is a low-cost provider. You get what you pay for. I'm cutting my losses and moving to a provider with much better support.
Just so nobody thinks I'm just venting, I can be contacted at [email protected]
For the avergage small user FatCow does offer a reasonably good value-for-money system - and don;t forget that if you're the Webmaster and join their Affiliates Program then every time somone signs-up for FatCow by clicking on a link they'll give you for your website (or other website you may build for other people) you get $100 !
HOWEVER - DO NOT USE FatCow if incomming emails are inportant to you or vital for your business - they have a habit (usually ver the weekends) of totally losing incoming messages! - I have received a "reply all copy" message from al colleage at a different compnay to an email that was sent to me and others (including my colleague) that was never deliverd to me by FatCow
The first time it took their support team over 12 hours to re-establish "safe & reguslar" incoming message delivery to my mailbox, this weekend it's still an ongoing problem since over 8 hours ago.
SO before signing up for FatCow you have have to ask yourself on BIG question . . . "Can my business, or other use of a website, safely live with the risk of incoming messages being totally lost with no recourse to ever finding them (apart from emailing everyone you know and saying 'please re-send any message your sent to me in the last 2 days to this Gmail or Yahoo mailbox' as FatCow has been losing messages again')" - if the answer to this is "No it most certainly cannot" then for your own sake please don;t use FatCow and end up suffering like I am.
Worst support ever. First I signed up for a plan that was secretly disguised as $1/month. Next month I'm charged for $32. When I complained, the support said they'd get a billing manager to reverse the fees because they agreed that it looked unclear in their ad.
A week and a half later the billing manager told me that I'm out of luck.
Cool service people. You really care about your customers!
Regardless of that, their backend doesn't give you any flexibility to do anything advanced.
I wouldnt recommend this hosting service to my worst enemy.
I haven't used much in the way of features at FatCow. I mainly got it for email, and email has some big problems. The first problem is that it marks most emails as spam, even ones from the US Government, major US retailers, newspapers, magazines and even FatCow competitors. These messages aren't "spammy" and the senders are some of the most respected and well-policed senders there are. Spam filtering is totally broken. You need to manually whitelist everything in your address book, and check your spam inbox as an adjunct to your regular inbox. And there is the second problem, the whitelist. If you get an email from [email protected]
FatCow is a hosting service which appears to be entirely focused on shared hosting, although it provides a wide range of services and support to complement it. Its selling point is simple: simple hosting facilities and simple to use services, eliminating the need for technical fiddling.
There are two plans available, The Original FatCow Plan and The Minimoo. The company offers a variety of professional services which can be added on (at extra cost).
FatCow has been operating for well over 10 years now. The company was founded in 1998 in Albuquerque in the USA but it has since been bought by Endurance International who also own a number of other web hosting companies, such as Bluehost. Endurance International provides online solutions for 2 million customers through 40 different brands, many of which they have acquired over the last few years.
FatCow Hosting Plans
Both of FatCow’s shared hosting plans run Linux on a server farm utilizing Apache server software. The company only offers shared hosting and gives no mention of VPS, dedicated or cloud hosting. It does offer partnership options for resellers and bonuses for referred customers who sign up.
The MiniMoo hosting plan offers a low-cost, single page, single email account solution to get started on the web, whilst the Original FatCow Plan gives you the chance to go much further with your site. Whilst this gives you unspecified ‘oodles’ of space and bandwidth, customers may be asked to reduce their usage should they exceed the normal level of resources, i.e. if they are using their accounts for storage and file sharing. The Original FatCow Plan plan entitles you to unlimited domains and unlimited email accounts.
FatCow has a Registrar Transfer tool to allow you to automatically transfer your existing domain name. The tech team will also manually transfer it for you if necessary.
FatCow does not publish their uptime or downtime statistics and it doesn’t give any uptime guarantees. However, the data centre combines round the clock systems management with onsite personnel and each server is clustered with another, which means if one goes down, another takes over. These servers are in turn are backed up to another set of servers to ensure that your data isn’t lost.
The data centre is located in Boston in the USA and provides half a petabyte of storage space across over 800 servers. The servers are protected by 2 firewalls and the data centre is monitored by security personnel 24 hours a day, 7 days a week.
If you want your site to be backed up automatically, you can purchase a backup package which gives you daily backups and a backup and restore tool. Otherwise, you’ll have to perform your own backups as and when you need to.
The FatCow website provides a number of support facilities including a knowledge base, user guide and tutorials. The company also offer 24/7 telephone, email and live chat support, all of which are free. However, if you are looking for help from other users, there is no obvious forum or message board. There doesn’t appear to be a FatCow wiki either, so it seems like they are keen for customers to go directly to their technical support department with any complaints or problems. It is not clear where the support services are based and whether they are outsourced or a part of the company.
There is a FatCow blog, but at the time of writing this article, the last entry was nearly six months old. The FatCow Facebook page is slightly more active, as is their Twitter account.
FatCow has included a completely unique ‘HeiferCratic Oath’ to deliver a positive support experience. If the oath is broken, the company will award an account credit worth one month of hosting. It’s a nice touch and fits in nicely with their light-hearted approach.
FatCow in the News
Despite being around for nearly 15 years, there’s a lack of news articles about FatCow, whether related to downtime or hacks. As such, we must conclude that FatCow provides a relatively solid service that’s been free of controversy so far.
FatCow Control Panel
FatCow provides its own custom control panel for site admin purposes. When you log in to the control panel, you’ll notice that it isn’t anywhere as near as slick as Cpanel. However, it does appear to be fairly simple to use and it is customisable to a point. FatCow also provides a handy video tutorial for their control panel, and it’s available to customers before they consider purchasing a hosting plan. If you’re not sure about a custom panel, take a look. On a side note, it is not clear whether you can run cron jobs using the control panel.
To attract customers, FatCow will give new users a $100 Google Adwords credit, $25 Yahoo!/Bing search marketing credit and a $50 Facebook advertising credit. You can also earn more credits through the referral and affiliate programmes.
The site tools include a neat drag-and-drop website builder, web analytics, FrontPage extensions, FTP access and Google custom search and webmaster tools. There are a number of applications available in a one-click installer including Wordpress, Joomla, phpBB and GBook. Shared SSL, PayPal Shopping Cart are also integrated into the site, along with other online payment options.
For additional fees, FatCow offers a wide range of bolt-on services such as Facebook and web site design, premium support, SEO services and more.
FatCow Money Back Guarantee / Cancellation Policy
To cancel your subscription to FatCow, you need to provide 30 day written notice and will incur a $35 early cancellation charge. There is a money-back guarantee if you cancel within 30 days of signing up, although this doesn’t include money back for domain registration fees and additional services you’ve purchased. If you have received a free domain name, they will deduct the cost from your refund unless you do not want to keep it.
All in all, FatCow compares favourably with many other shared web hosting companies out there on cost. It has a competitive and simple price structure which novices are likely to appreciate. Its key focus seems to be getting small to medium sized businesses online with the right kind of support which makes this service ideal for internet newbies. The simple and effective site builder and support structure will appeal to those who have little experience of building a website, whilst the ability to install Wordpress and other applications make it versatile enough to attract more experienced customers.
Importantly, additional services allow their customers to tailor their support and service needs based on their own terms. For example, many companies may have little experience of SEO; the ability purchase this service will be a useful option to help their site compete well in the search engines.
However, this bare bones approach, an exclusively shared service and no apparent possibility of upgrading to VPS, dedicated or cloud hosting - as well as potential restrictions on storage - may put established businesses off.
All hosting plans available from FatCow come with a CentOS operating system. Since CentOS is a Linux-based distribution, you won't find any hosting plans built on Windows servers at FatCow. Because they use open source platforms, FatCow is able to keep its costs down compared to other hosting providers that offer Windows-based solutions.
FatCow offers three dedicated server hosting options - Startup, Professional, and Enterprise. Each plan comes with cPanel, CentOS, and a free domain name included. Depending on the plan you choose, RAM, storage, bandwidth, and IP addresses vary as you go up each level. Fully managed server support is also included.
FatCow doesn't always provide free domains as part of their hosting solutions. However, when they are available, the following hosting solutions often come with a free domain included: FatCow Plan, Wordpress Hosting, VPS Hosting, and Dedicated Hosting.
Domain names can be registered through FatCow. Depending on the hosting plan you select, your domain name could be free for the first year. Pricing for domains from FatCow ranges from as little as $12.99 to as much as $108.99 per year, depending on the TLD you select.
FatCow offers all of its new hosting customers a 30-day money back guarantee on all credit card-based transactions.
Virtual Private Server (VPS) hosting from FatCow is available in three different package plans - Basic, Business, and Optimum. Each comes with a free domain, CentOS, and cPanel included. Plans vary based on the amount of CPUs, RAM, storage, bandwidth, and IPs you require.
FatCow offers customer support 24 hours a day, 7 days a week by phone, chat, and email on all of its hosting packages. Dedicated and VPS hosting plans include managed support for the server installations, and their 'WP Essential' Wordpress hosting plan includes WP Expert support.
According to the support options offered on their website, US-based support in English appears to be the only available language option for support from FatCow.
FatCow's corporate headquarters is located in Albuquerque, New Mexico.
FatCow powers its shared web hosting from two data centers located in the Boston, Massachusetts-area that are 100% wind-powered. VPS and dedicated hosting services operate out of Salt Lake City, Utah.
Hosting solutions from FatCow support 13 different coding and scripting languages. In addition to streaming video and music, FatCow can also support scripts like CGI, SSI, JSP, Cron and Perl and programming languages like PHP and Ruby On Rails.
Yes. FatCow offers a reseller program that provides hosting, domain registrations, search engine submissions and more web services to companies that are capable of providing billing and technical support to their customers.
Yes. They offer an affiliate program that provides a standard commission payout for new registrations of their FatCow shared web hosting, VPS hosting, and dedicated server hosting services.
No. FatCow does not offer site migration assistance to customers that need to move their website or domain from one hosting provider to another. Make sure you have a technical contact who can support you if site migrations are not something you can take of yourself.
FatCow does offer Wordpress hosting services. They have two packages - 'WP Starter' and 'WP Essential'. WP Starter includes site hosting, cPanel, pre-installed themes, pre-installed plugins, and support. WP Essential includes all of those features plus super speed, enhanced security, and WP Experts support.
FatCow permits its customers to host an unlimited amount of domains inside their hosting accounts.
FatCow does include a 'Drag and Drop' Site Builder platform for non-technical customers. With their site builder, you can customize theme colors, template layouts, and upload videos, images and forms to your page with a simple drag and drop interface.
FatCow provides a variety of security features for its hosting customers, based on need. For websites selling products, they offer Shared SSL. For customers using their email services, they provide spam filtering. They also run daily server backups and have facility monitoring at each of their data centers.
As part of its 'Original FatCow' hosting plan, FatCow includes ShopSite as a content management system, PayPal shopping carts, and PowerPay for credit card processing. Other options for an online store hosted by FatCow include adding the WP eCommerce or WooCommerce to a Wordpress hosting plan or installing a platform like Shopify or Magento to an appropriate VPS or dedicated hosting service.
No. FatCow does not offer site migration assistance to customers that use Joomla as their content management system. Actually, they don't offer migration assistance to any customers.
No. While FatCow does offer Wordpress hosting services as one of its feature programs, it does not offer site migration assistance to customers that use Wordpress as their content management system. Actually, they don't offer migration assistance to any customers.
FatCow offers solutions for both PCI compliance hosting and SSL requirements. PCI compliance is included in the SiteLock Enterprise Package - more information can be found on that package through contacting FatCow directly. Shared SSL solutions are available to all FatCow customers as a standard part of their hosting packages.
Since there are no limitations on disk space with FatCow hosting plans, there are no limitations on image hosting.
No. FatCow does not offer site migration assistance to customers that use Magento as their content management system. Actually, they don't offer migration assistance to any customers.
Yes, cPanel is included with all dedicated and VPS hosting packages. For its other hosting solutions, FatCow Control Panel is available to manage your hosting needs.
FatCow accepts payments via PayPal and credit card.
No. FatCow does not offer an uptime guarantee.
FatCow provides a content delivery network solution through its control panel in a program called SiteLock.
For customers signing a new hosting contract with FatCow, the introductory rate normally lasts for 12 months. After 12 months, the rate jumps to regular monthly price. Make sure you review your contract terms before committing to a length longer than 24 months.
FatCow offers domain privacy for the following TLDs: .com/.net/.org/.biz/.info/.name/.cc/.tv. Domain privacy costs an additional amount per year.
Yes. They provide daily server backups for all of its hosting customers at no additional cost. For an additional fee, customers can automatically restore lost files, maintain version control and also download their backups to a .zip archive.
All hosting plans available from FatCow include unlimited domains and subdomains.
They offer unlimited email accounts and POP email hosting on all of his hosting plans.
Disk space and bandwidth are not limited on any of its shared hosting plans. Bandwidth for VPS and dedicated hosting plans starts at 1TB and grows from there, based on the plan.
Non-profits can contact FatCow Support for special rates. Educators and students do not appear to be eligible for special reduced hosting rates.
When customers spend a minimum of $25 in Adwords, FatCow will provide them an additional $100 in ad credits. In addition, they also offer Yahoo!/Bing advertising credits, Facebook advertising credits, and a free YellowPages.com listing to new customers.
Video streaming is one of 13 pre-installed scripts that comes included with VPS and dedicated hosting plans.
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