Wanted simple hosting for website/blog for private family matters. Was not going to work so I canceled with-in 30 days, in writing via correspondence with their rep. Jasen. Never happened, no refund.
Turned off Auto-Renewal...twice. It's seems to have decided on its own that I was just kidding the first time and that I'd really be better off paying for a hosting account that I never use.
I can not remove my credit card information. So, if Auto-Renewal again decided that I was only kidding about non-renewal, they will have my CC info readily available for their use.
Aaarrrr, matey. Da be pirates.

I tried to cancel with Fatcow in their 30 day cancellation period but they continued to send me delaying emails asking me to confirm that i really wanted to cancel and offered other perks if I stayed. On the 31st day they said they would not refund me because 30 days had passed. I was advised however that i would not be charged a $35 early cancellation fee (as if i should feel grateful).

I had already organised another host and had logged into my cPanel a few days prior to requesting cancellation and, under domain settings, had clicked to unlock my account. I followed this up with a request for a domain authorisation code to facilitate transfer which they emailed to me.

My attempt to transfer my domain failed because the domain had once again somehow become locked. I approached Fatcow's support advising that i wanted my domain unlocked and they refused, stating i would need to purchase a hosting package or purchase a domain parking package.

No one person followed through on any of my requests to cancel and instead i received emails from multiple people delaying my cancellation attempts and asking pointless questions.

I cannot fault the package they offer and, if this project had not required window components that they were unable to deliver I would most likely still be with them. But isn't that what a cancellation period is all about? An opportunity to find out if the facilities are a good fit or not. The way they have renegged on their cancellation policy and held my domain to ransom demonstrates this host to be dishonest and mean.

After comparing prices from Godaddy with Fatcow and Justhost, I decided I would move one of my domains to Fatcow and one to Justhost. Here is my experience thus far:

The Fatcow transfer is still not complete. After contacting service via their webchat function, I got an outsource provider that was utterly useless. Essentially they said that the process was automatic and it will be done when it done. 36 hours after the domain was released from Godaddy, the site is still pending.

The Justhost transfer was lightning fast. It was completed within 5 minutes of Godaddy releasing the domain. IMAP e-mail set up was a snap and when I had to call to verify the domain, the call was answered promptly.

For what it is worth, the reason I left Godaddy was due to their antiquated IMAP pricing policy. Here are my conclusions:

Fatcow - horrible domain transfer process with awful support during the process.

Justhost - great domain transfer process with, so far, so good support.

Godaddy - uncompetitive pricing but service, tools are very good.

I hope this helps others in evaluating a potential host. Would love to hear what others have experienced.

Support doesnt know English and very slow to respond forcing you to buy their premium support for $15/month extra.
Even then they couldnt help me and i had to cancel my service to switch to another provider. I asked for my money back because it was their fault but they said its past 30 days and too bad.

Uptime is complete garbage. I have little to nothing on my webpage now after trying to figure out what was causing my website to be 4.61 seconds of average loading time.
-Made most if not everything .PNG files, also took a slider feature and translator feature off (hurt my international audience) and still I get slow loading times.

Called support who seemed to be very polite and helpful. However, after a few hours of speed being faster, it was then progressively getting slower throughout the day. Called and sent E-Tickets 5 times or more and still get the same result.

I will be looking for a new host provider as soon as I can, but this is incredibly unethical and downright terrible service despite how nice the support has been.

Like: your affordablity, ease of use
templates
Quickly get email and a website going
Always been helpful

Don't like: How you try to charge and I have to focus just to not get any add ons.
That you cant do more with the templates through wysiwyg, like manipulate the actual art files
Been down a few times
Cut off my email for sending one email to an aol customer

I have been really happy with Fat Cow.com webhosting. I am a novice, and had never created a website before. It was amazingly easy to get a website up and running using their Drag and Drop Site Builder. I was contacted one time by phone to see if I needed any help, and the representative was extremely helpful in answering the few questions I had. I have found that they are available, but do not overwhelm me with too many calls or emails to promote other products. I am really happy with Fat Cow, and would highly recommend them to anyone starting a new site.

Dear fatcow

I wish I knew the different in The Cpanel between the godaddy and fatcow. I switch from godaddy because of the prices and the space fatcow promoted in they ads. I contacted tech supports about the API in the USPS. The techs couldn't help with the issue. I don't think they tech support is 100 percent. I think this is great hosting service if they can keep up with they advertisement.

I was sold a site and two DNS. One of the DNS was already purchased and a second remains free to purchase. Tickets, calls, calls and horrible wait times and more tickets and I cannot build the site or get to it.

Paid, get the notice I paid then am told that I need to figure out what they did.

I need to go to work. So I may just flush the money down the toilet, turn it over to the lawyers and go on with life.

Thanks FatCow for a really horrible experience.

Chao cow you are a udder failure.

Fat Cow has been very good to me. I do not know much about building a web site but they have helped me with every problem I ever had and have done so in a courteous, fast manner
Dan Jensen, www.lago-colony.com

Horrible hosting company. Bad for Wordpress. Let me rephrase it is horrible for Wordpress. Customer service is great if you are dumb and don't know anything about web design or technical problems. I rather not have a website.

I've had my fatcow account for about a month now, and my website has been down about a half-dozen days so far. After the last time the site went down, I started receiving an error message when Outlook tried to retrieve my messages (although I have still been able to send messages). I contacted tech support via the chat option, but the instructions they gave me for setting up an imap account (not the same instructions as found in their control panel, mind you) just substituted one error message for another, so now I am waiting for an email response. Overall, I am finding my entire experience with the company to be a monumental headache.

Every 3-6 months they go down. Not just for an hour, but often at least half a day!! This is really a MAJOR issue to any company. They went down again today, I cannot get in touch with anyone, I know clients are sending me emails and I cannot respond...

I am a 3 year costumer of Fatcow. And I didn't see this kind of nasty and down support and service. Some days ago I changed my old account with new one and got multiple problems regarding domains, folders and databases transfers. I still trying to resolve those problems.

FatCow hosting are one of the major web-hosting services that attracted me after i shifted from bluehost. I was using bluehost for 2 years and so the shifting experience was not so pleasant. I primarily opted for fatcow due to the low pricing and also the excellent customer service that they provide.
The first major problem that i had to face was that they couldn't transload my backup files from my previous servers. It was a big issue because i was hosting a dozen small wordpress sites in bluehost and the backup file was pretty big.
The second issue that i faced with them was with their customer care executive, the didnt knew what transload means. I mean i had to ask them to search for the meaning fof the word in wikipedia/google to make them understand.
Secondly when they finally understood that i had to "transfer" my backup files from the old host, they said that it would cost me extra for downloading and installing the old backup.

These problems actually made me to rethink about my shift to fatcow. Also after using Cpanel for 4 years, to use the fatcow controlpanel was bit difficult or i could say confusing.

FatCow may be good for those who are hosting small biz websites which doesnt get updated regulary or for those who just want a simple web presence.
I defenitely wont refer it to those using wordpress or other php based application as i had to face lot of issues regarding that.

I still have my account with them but i just use them for testing purposes and for small sites.

Great Value for the dollar. All of the uptime that they say and there is an added bonus for them to use green energy! The support I have not used much but when I need to ask questions there is a person to talk to.

I'm using fatcow to host my second site and I wish I had gone elsewhere. I've had so much downtime it's unbelievable. Speaking with customer support is like running in circles "I've recreated the problem and will create a ticket" - this has happened three times this week!

Eeeeshh....stay away from fatcow.

I have signed up for FatCow to host my business website. It is a small business and has a moderate traffic. My reason for choosing FatCow was obviously the compelling price.So a quick review of the features:

The Good:
- Price
- Awesome Support: Their Live Chat work amazingly well and the support reps. are very well informed.
- The goodies that come along in the form of ads for Google & Facebook
- Their Go Green Policy

The Bad:
- Their File Manager can undergo a lot of improvement. With no standalone extractor, you have to queue your file for extraction and this is very slow. Looks like small point but believe me, it sucks to wait long.
- No SSH
- Sometimes, the traffic spike abruptly, the site goes down.

What I should know before buying:
- Any offer they give out is valid only for the first year. The next year, you will have to pay the standard price.
- Check out their affiliate conditions. Some traps there!

Our web page developed a problem when the flash pictures were acidentally deleted. We paid Fat Cow for back-up restoration service but never used the feature. Now when we need it to restore the problem pages, we have been waiting for 5 days. All we get are excuses, not results. We wait and wait for a supervisor to call back. We are frustrated, as you would be in similar circumstances. They tell us how we can fix the problem, but we are not tecnicians. If it is so easy, why don't they just do it?? I asked for the contact info the Fat Cow President. No one knows who that is or how to reach him (her). Also, even though they tell us that they backup daily, the last file backup is from Sept 3. Today is Sept 23. They call that good service?? Buyer beware.

There support is excellent but the website some time loads slower than usual but i contacted customer care and have solved my problem. There support are online 24X7 so there are very quick with solutions. They provide full feature Control panel with all necessary scripts. They gives advertisement credit which worth the lowest price. i surely recommends to our friends.