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$ 2.99 / Month
Some background: I'm not a webmaster who is in charge of 20 websites nor am I making a living through setting up web hosting, installing WP, designing websites, etc. I am someone that started looking for a web hosting company to build a site for myself to host my photography portfolio.
1. Value - amazing. As everyone probably knows already, GoDaddy has the cheapest for everything most of the time. I signed up my Economy web hosting through an affiliate link and it only costed me $1/mo. for the first year! You will not find anything for this price for the features.
2. Uptime - 99.9%, which is today's industry standard. I've heard some bad things about GoDaddy's uptime when I was researching and before I signed up. But from my own personal experience, I have not had any downtimes at all. None (I use Pingdom to track my site's uptime). Downtime differs from server to server. But I've not experienced any downtime. Maybe I'm just lucky.
3. Features - eh… GoDaddy uses "cPanel" - in other words, their own customized version of cPanel. If this is your first time signing up for hosting, I do not think you'll care since you will get used to it pretty quickly. I did try the standard cPanel but I find that I actually liked GoDaddy's version much better. It looks much organized to me and easier to find things.
4. Support - this is the one thing that GoDaddy sucks at. They representatives do not seem to know much about web hosting. As a newbie, I learned most, if not all, about hosting, WP, SQL databases, etc. from Google or YouTube.
I have not tried out their other services like SSL certificates or reseller hosting.
The help they gave me when I was first starting to build my wordpress blog was fantastic, I was pleasantly surprised to reach someone late at night who not only was easy to understand, but knew how to fix the problems. Thank You Godaddy.
GoDaddy.com suck especially
1. they didnt reply my email - where i want to re-activate my account which i wrongly deleted previously.email them already over than 1 month from this review..till now no feedback yet received from either i can reactivate or not.im only using that website builder for only 1 day
2. Not suitable for Malaysia - 24/7 service support using call types in not helpful..you need to pay extra just for calling them?its insane.suppose you have 24/7 support by using online chat.
3. not suitable for beginner like me..so many thing to edit..
4. limited theme.difficult to change/adjust all the layout
I have been with GoDaddy for almost 15 years and through many different web sites and projects. I have always been extra happy with their customer response time. I do not like their c-panel, I find it very hard to understand and move around in, but whenever I have to go in there and can't find what I'm looking for in the first few minutes, I call. They answer the phone 24/7. I have called mid-day and in the middle of the night, they are always there and quickly help navigate me to what I'm looking for. I had a site with multiple SQL databases and complex on-demand quoting, it never failed me. I have a couple sites with lots of music and videos, they are always operational and never any problems with bandwidth. In 15 years, I can't think of one time that any of my sites had been down.
I currently use Go Daddy and I have had a few issues with multiple stores. For one store, I changed the name of my domain to better target my demographics. At first the new domain worked but after a few weeks, the site would not open. I have contacted Do Daddy three times in the last week and they continue to say "We are working on it" and "I'm sorry we do not have any information for you on what the problem is". It has now been seven days since my website has been down. It is killing my business and I have not received a single order. I do not know when my website will be back up and it is very frustrating, so I rate their service as a one star.
I have issue with email send, When i sent email it bounce back to me. Issue is till 2 months and daily i call to Godaddy Support and i talk with support 1 hour and not issue resolved.
Godday does not have proper support it and does not have email or live chat support so i have to call him and wait on call to talk. it is fur stating. If there is email or live support then it would be great.
Godday says they have award winning support team it is totally wrong i will rate support team to 0 out of 5.
Firstly, let me start by saying that I have noticed a lot of bad reviews on GoDaddy. True, their interface may seem a little overwhelming at first sight, but you get used to it. True, once you start using them it is hard to "get rid" of them.
But, I have been using GoDaddy for months and for multiple websites and never had a problem with them. I had a few support questions, which were answered in a couple of hours (not too bad for a host that is hosting literally millions of websites). I have only had that one experience with their support, but the answer was timely and professional.
My websites were unavailable only once for a couple of minutes. Other than that, I have never seen any other downtime (and I use shared hosting). Speed is very good. Few times the loading was a little slow, but nothing major that I have noticed. You get a free e-mail address and free hosting with a domain name purchase, which is awesome.
People swear other hosts are much better and that they had nothing but bad experiences with GoDaddy, but in my case, that is far from true. So, in conclusion, I am very satisfied with GoDaddy and would recommend it to anyone looking for an excellent host.
I have been using Godaddy for about 4 years, It has the worst customer support, every time you need to take support, have to wait for 30-40mins, one call for me took 213 minutes, seriously! Godaddy server maintenance really sucks. They will ask you pay for most of the requests. I have paid for a service issue to get fix, they took 48 hours to revert back, ended up saying wrong service sold to you. Godaddy hardware is really slow and outdated. Down time is very high and they are least bothered about it.
I have never seen them updating servers in 4 years. I would personally suggest not to go for Godaddy.
I started a new windows hosting yesterday and still shows error: service unavailable. I can't access to support team neither live chat or telephone. Help documentation is not clear and it is also outdated. I paid for unavailable service :) and no one care this on godaddy!
I can not start my website. They do not know which services out of run! Please use monitoring service on your side.
Buy your domain names from godaddy, ok, but never buy hosting. I am a software developer. If the last company will be godaddy, i will quit my job and deal with agriculture.
As a young staffing outsourcing company, we did a lot of homework to find who the best hosting option for our business would be. The one thing everyone kept coming back to when talking about GoDaddy was its customer service. Whenever we needed help with our initial site setup, domain name purchases, and eventual hosting growth we found, time and again, that the personnel at GoDaddy we talked to consistently went out of their way to spend as much time as they could to help us out. Whenever we looked at expanding our hosting needs we never ran into a hard sell; their staff not only exhaustively went through our options but also asked several questions to ensure they knew exactly what we were needing. We have also talked to them several times for technical support, and each time found the techs very knowledgeable and willing to take time to help us. Other services we have used in the past always wanted to get us off of the phone as fast as possible; GoDaddy seems to really value the time spent on the phone to make sure things are handled right the first time. We cannot talk enough about how pleased we've been with the service we've received for around three years now and look forward to doing even more with them in the future.
I like their services and what they have to offer. their prices are a little high but you you do get a lot for that price. i do have to say that because their prices are high i have toyed with the idea of moving my services somewhere else.
the biggest issue i have with them is i once tried out a website template from from and i wanted to change more on the template than what is allowed. i would like to have more control over templates for the prices i pay for their services.
overall good products but their prices are not worth it IMO.
Re Audio Recorder (lack of fast forward feature) I recommend GoDaddy.com to all my clients (new authors) because the Website Builder is so easy to learn. Support people are helpful and I rarely have to wait very long. I only wish that they could help me upgrade the audio recorder to one that can fast forward. We have people who can't get to church but want to listen to the services and especially want to fast forward to the sermons. Anyone have success inserting html on their websites? I only do very basic html and not sure how to do this.
Go Daddy’s primary focus is domain names and domain auctions. Web hosting is offered alongside domain registrations, but the entire front page of the website (apart from the images of Go Daddy Girls) is dedicated to the registration of domains - hardly surprising, really, since they manage 53 million of them. Although domain registration is an important part of their business, we’re primarily going to look at their web hosting services.
On their website, Go Daddy claims that it’s the “largest hosting provider of secure websites” with more than 10 million customers hosting 5 million websites between them. Founded in 1997 under a different name, it’s one of three companies under the same umbrella (Blue Razor Domains and Wild West Domains are the other two). The company currently use facilities in five US states and in India, and the headquarters are in Scottsdale, Arizona.
Go Daddy are known in the US for their outrageous Superbowl ads; the videos are archived on their site in a special ‘commercials’ showreel (or on YouTube in ‘uncut’ form).
Go Daddy Hosting Plans
Domain name customers are offered InstantPage, but in terms of hosting, Go Daddy has four main web hosting services. It’s probably fair to say that Go Daddy’s hosting priorities are firmly in the lower-cost price plans; perhaps these are easier to upsell along with a domain name purchase.
The Website Builder package is aimed at absolute beginners. Website Tonight is an equivalent service to the SiteBuilder-type software other hosting companies provide (and the kind of thing you may have seen on sites such as Weebly). Website Builder allows non-technical customers to build a website using pre-defined templates and drag-and-drop interactive forms. The final product is limited to five pages on the Economy Plan, 10 pages on the Deluxe plan and 999 pages on Premium. All plans have strict limits on resources, with the basic plan offering a measly 1GB of disk space.
The next plan type on the site is simply called Web Hosting, and it’s equivalent to the shared hosting plans we’ve reviewed from other providers. Customers get access to a Linux or Windows server with a limited amount of space, database allocation and email addresses. There are three divisions in the Web Hosting category: Economy, Deluxe and Ultimate (the names are the same regardless of the OS you choose). Only Ultimate truly comes close to providing unlimited resources, although email accounts are still limited. Note that shared hosting plans don’t support Java, and they don’t appear to offer reseller options.
Go Daddy offers virtual and dedicated servers for competitive prices, with a choice of OS for both. VPS options are split into five price bands, with a choice of CentOS, Fedora or Windows operating systems. Dedicated servers are offered on six price bands, with CentOS, Ubuntu, Fedora and Windows on offer.
In addition, Go Daddy also offers cloud hosting with a pay-as-you-use price model. Customers who choose to pre-pay monthly have to commit to a fixed fee.
Go Daddy Uptime/Downtime
Data centres for Go Daddy customers are based in the US, Europe and Asia, covering more than 70,000 square feet. They use redundant UPS power and N+1 air conditioning, fire protection and 24/7 on-site monitoring. They make passing mention to being eco-friendly, although this isn’t given the prominence you might expect.
Website Hosting customers’ sites are backed up incrementally at predefined intervals, alongside full backups on a less frequent basis. Go Daddy specify that backups are stored away from the data centre in case of any problems on-site.
In terms of uptime, Go Daddy offers a fairly standard 99.9% guarantee. The company don’t appear to publish any data about uptime on their site.
Go Daddy Support
Go Daddy has 500 developers that all work in-house, as well as 3,300 employees. Their support department is open 24/7, every day of the year. Tech support is provided via phone (in the UK, the phone number is an 0207 number rather than a free or premium rate number) and also via email. Local numbers are also provided for Australia, Canada, France, Germany, Italy, the Netherlands, Spain and - of course - the US, although they all route through to the same staff. Live chat isn’t provided.
Customers have their own busy forums and groups which act as a key part of the technical support service. Go Daddy also hosts several staff blogs on the site. IdeaShare is a suggestion box for new features and product updates.
Hosting Concierge is an extra support option that’s designed to get websites up and running quickly. For the first 30 days, Hosting Concierge is provided free of charge on the Website Hosting and cloud hosting plans. Dedicated server customers can choose the Assisted Service or Managed Hosting plans for extra support (at extra cost). Note that virtual and dedicated server help is only free if Go Daddy is at fault.
Go Daddy in the News
In September 2011, a password breach on Go Daddy’s servers caused nearly 500 sites to be compromised. Edited .htaccess files redirected users to another site that was infected with malware. Go Daddy said that phishing was most likely the cause and claimed the damage was limited -:
Go Daddy also caused outrage by controversially supporting the US Stop Online Piracy Act (SOPA). Angry customers announced a ‘Dump GoDaddy Day’ on December 29, 2011. The company later retracted their support on the grounds that their customers failed to show a “lack of consensus” on the issue. Go Daddy lost several high-profile customers regardless, including Wikipedia -:
Bob Parsons, owner and founder of Go Daddy, hit the headlines in March 2011 for posting a video online in which he was seen shooting and killing an elephant. The incident outraged customers and animal rights organisations -:
Go Daddy Control Panel
Go Daddy offers its own custom control panel which gives users a plethora of customisation and configuration options. Rather than being handled via a separate login, the control panel is part of the main Go Daddy website. Users can control their domains and hosting plans to varying degrees through the Control Panel, depending on what they’ve signed up to. The screens are complicated and absolutely crammed with information, links and hidden menus (much like the main GoDaddy website), so it takes a while to get used to the layout. It’s not as visually pleasing as Cpanel, but it does the job if you have the patience to learn where things are.
On virtual and dedicated servers, customers are also provided with a product called Simple Control Panel to manage the server itself.
Go Daddy Extras
If you choose the Website Builder plan, you’ll be given free stock images, $100 in Google Adwords credits, $50 for Bing and Yahoo!, £32 for Facebook advertising and 10 Fotalia credits.
Customers on GoDaddy’s Website Hosting (i.e. shared hosting) and VPS plans get £32 in Facebook ad credits and 10 Fotolia credits. Clients on dedicated server plans also get the Adwords and Bing/Yahoo! Credits. VPS and dedicated server customers are given one free SSL certificate.
Cloud hosting customers receive access to a range of server images.
One-click installation is available through Hosting Connection, Go Daddy’s own library of 4.1 million applications and scripts. All the usual suspects are included: WordPress, Drupal, Joomla, Zen Cart, ecommerce sites, social networking tools and more. Go Daddy also provide WordPress templates directly through Hosting Connection. It’s fair to say that this is a much bigger and more comprehensive one-click service than Fantastico.
Go Daddy Money Back Guarantee / Cancellation Policy
There’s nothing on the Go Daddy website that pertains to a money-back guarantee, and their Terms of Service state that “all prices and fees are non-refundable”. If you’re looking for a host that offers this kind of refund/ cancellation policy, it’s probably best to look elsewhere.
Go Daddy Summary
Go Daddy places emphasis on selling domain names. That’s obviously their core business model. While they do offer a large number of web hosting plans, these are not that obvious on the website and don’t feel particularly competitive. In addition, I really had to dig deep and navigate several pages to get all the information I needed.
It’s not just the expensive plans that didn’t impress. Go Daddy’s Website Builder - the cheapest hosting plan - struck me as poor value. It costs about the same as a low-cost shared hosting plan; the only difference is that Go Daddy removes all of the technical jargon and simply concentrate on getting the user online. With a 5-page limit on the lowest price band, it seems silly to spend money on this when you can easily build a good WordPress website or template site elsewhere for free.
If you want to keep all your domain management and hosting in one place, Go Daddy will probably cut you a pretty good deal, and their massive capacity is not to be sniffed at. However, you sacrifice live chat customer service tools, and you don’t get access to industry-standard control panels. While they market their products at budget users, the ridiculously confusing website layout and lack of a money-back guarantee are major minus points.
GoDaddy specialises in Linux hosting and tends to offer a range of different plans. They also provide shared, dedicated and VPS Windows hosting, along with customised WordPress hosting packages.
Yes. On most GoDaddy hosting plans the intro price is 40-50% lower than the renewal price. The intro discounts are higher on costlier packages.
GoDaddy offers several packages of fully managed private servers, as well as dedicated Linux servers. Numerous price tiers are available for both.
As one of the market leaders and a major domain registrar, GoDaddy offers free domains with its hosting plans. The offer applies to 12, 24 and 36-month plans, but an $0.18 ICANN fee is not included.
GoDaddy is a leading domain registrar, so yes - it offers domain registrations. Pricing varies.
GoDaddy offers a limited 45-day money back guarantee, so it does not apply to all products and services. Please check the fine print with every purchase.
A number of managed virtual private server plans powered by cPanel are available. Self-managed and managed plans are available.
Yes. GoDaddy has a 24x7 support hotline. However, there is no online chat support, which may be a problem for some users.
GoDaddy customer service is available in English, Spanish, French, Portuguese, German, Dutch, Turkish, Russian and a number of other languages.
GoDaddy is incorporated in the US. Its headquarters is in Scottsdale, Arizona. GoDaddy's primary data centre is located in Phoenix, Arizona, United States.
GoDaddy supports PHP 5.4, 5.3, 5.4 and 5.5 custom PHP.ini, PERL, and Python.
Yes, GoDaddy offers a number of reseller options. Two tiers are available, with 20-40% discounts over retail prices, a ready e-commerce storefront, credit card processing, and 24x7 support.
GoDaddy has an extensive affiliate program. The company offers domain and hosting affiliate programs.
GoDaddy offers limited support for website and domain transfers. Comprehensive documentation covering both processes is available online.
There are a few WordPress hosting packages. Three WordPress managed hosting plans are available.
Depending on the hosting plan, multiple websites can be managed. Entry level plans support one site, while others can cope with more.
GoDaddy has a site builder and offers hundreds of customizable designs. Three different tiers are available, with additional themes and mobile-friendly templates.
There were a few highly publicized security incidents involving GoDaddy, which is to be expected with big hosting providers. As a result, the company is constantly updating its security policies.
Prestashop can be installed on GoDaddy platforms. The company also offers alternative e-commerce solutions on some hosting plans.
GoDaddy has a step by step gude for transfering installs, but there is no autotransfer functionality. Additional migration documentation is available on Joomla.org
Yes. Since GoDaddy has a few specialised WordPress hosting plans, and encourages customers to use this particular CMS, the company also offers a built-in migration tool. It will move your site from another host to your GoDaddy managed WordPress account.
GoDaddy provides SSL certificate plans starting at $59.99. There are also a number of different options if you want to accept credit card payments, or create a complete e-commerce solution using various GoDaddy hosting plans. Professional e-commerce design services are available as well.
Entry level hosting plans on GoDaddy are limited to 100GB, but others are not, and many offer unlimited storage. GoDaddy also has a number of image oriented features, including support for photo and video galleries in its site builder.
Magento can be used on GoDaddy shared hosting plans, but this is not recommended. The company advises customers to use VPS or dedicated servers for Magento. You will have to sort out the migration on your own.
GoDaddy relies on cPanel on its Linux-based accounts and servers, used in conjunction with WebHost Manager (WHM). WHM is used on dedicated or VPS servers. Windows plans use the PLESK control center.
Major credit cards are accepted in all regions and accepted currencies, while PayPal and Skrill are available in most currencies.
GoDaddy offers a 99.9% up-time guarantee.
In addition to SSL certificates, and code signing certificates, GoDaddy also offers Sitelock website security, designed to identify malware and monitor your site.
GoDaddy introduced a content delivery network (CDN) in early 2013. Dubbed Website Accelerator, the proprietary service is somewhat limited compared to alternative solutions, but it can be activated with a single click.
A number of different contracts are available, ranging from 3 to 60 months. Payments are on a monthly basis.
Domain privacy is available, but not free. Protecting your identity will cost you $7.99 per year, or more depending on your requirements.
GoDaddy offers a number of different backup procedures, including automated and managed backups. Secure cloud backup options are available as well.
Due to the wide range of different hosting plans offered by GoDaddy, you should have no trouble finding the one that best suits your needs. The exact package you'll need depends on your storage, bandwidth and platform requirements, so you will have to do your own research.
It all depends on the hosting plan you choose. Entry level plans offer 100GB of storage and up to 100 email addresses, while mid-range and top tier shared hosting plans offer 500 and 1,000 email addresses respectively.
Nothing is truly unlimited, so neither are the bandwidth and storage. You need to carefully study the terms and conditions of your contract. Like most hosts, GoDaddy reserves the right to review your account if excess bandwidth or storage use is detected.
The short answer would be no, but GoDaddy does have some community outreach programs designed for charitable organizations. You can check out the GoDaddy Cares program for details.
GoDaddy teamed up with Google to offer $100 of AdWords credit, but the offer expired on December 31, 2014. It is possible that similar promotions will be available sometime in the future, but currently there is no AdWords credit program.
GoDaddy offers video streaming, but it’s not available on shared plans. Shared servers can still be used to embed video from other sources like YouTube. If you want to use GoDaddy servers to stream videos, you will need a dedicated server plan.
InMotion Hosting Reviews
We purchased a VPS from GoDaddy. It's extremely slow. It's bloated. The software it came with was extremely outdated. The support is non-existent, which is especially worse considering they've won awards for it but even more so because their VPS are part of their "PRO" product line, which includes "pro's only support". Some special support thing only for you and those like you. We never got any help from anyone.
Since we purchased this VPS, we've wasted who knows how many WEEKS trying to get things to work with them. I can't stand it anymore.
I didn't even notice the "free domain" bit until I was ready to hit "next step" and I don't even want it. I'm 1000% sick of GoDaddy and even the thought of trying to get any support from them just infuriates me. They need to go bankrupt and they can't do it quick enough.
Godaddy is amazing with the quality features it provides against such a low cost. I have been working with godaddy since last 3 years and I have had no problems with it! I have over 10 sites hosted by godaddy and even the domains at godaddy are so cheap!
The customer care is good as they provide 24/7 call and chat customer services, it has nothing to worry about!
Godaddy rocks and is the best host i have seen!
I have 24/7 100% uptime with godaddy and never faced any downtime and google penalty for it.
The speed is ok and with some codes one can rocket up the speed.
GoDaddy.com Sucks : The Wrong Choice For Your Business
Beware of Godaddy Services: We have an e-commerce website running on Godaddy Server and on 9th Sept'2015 due to an technical issue, the Godaddy Customer Executive suggested to go for Backup & Restore Option. Since then our website is down and it has been more than 4 days and no effort is being done by Godaddy Team to resolve the issue.On contacting Godaddy Team today, they have asked to Wait for another 7 days for our website to get Up. As a temporary solution, we requested them to atleast provide the backup but they have denied to do so even. Looks like Godaddy is no more interested if they lose their clients becoz of their unprofessinal behaviour and pathetic services.Its High Time to switch to another Server.
Ive been working online for a number of years and using good hosting providers with good tech support. Today i contacted godaddy because i had a problem
with a directory script. The problem ( Access denied for user ''''''''''''''''''''''''''''''@'localhost' (using password: YES) ) this is simple if you have root access godaddys tech support told me it was a scripting problem and they don't support 3 party scripts WHAT A JOKE all there tech support can handle is push button installs. What happened to those tech guys and gals that were just anything you asked they fixed not like that no more. Godaddy is good for 5 page websites
and push button installs. If you are going to run any production sites stay away goddady does not know what there doing. TECH SUPPORT no way guaranteed
they all they do text the world is having lack of communication and people and bushinesses hiding behind there cell phones.
A great brand with some awesome products BUT if you are stuck with a problem it is to stay for long, verrrry long like forever, as the support team does not seem to care about any of its clients issues.
I had a VPS with them for over a year but then suddenly my emails sent to Hotmail/MSN/Live started to bounce because the relay server was BLACK-LISTed.... weeks past and they were still working on it..... being a business, we could not afford like not getting in touch with 5-10% of our customers with Hotmail and associated emails... I was told all this time that the problem is 'known' and it not because of any of my fault 'we are working on it' but with no proof as there seems to be NO TICKETING SYSTEM where you can check the status. When I requested to move me to a different relay server I was told that "ALL OUR VPS ARE HAVING THIS PROBLEM"..... can anyone believe this ????? for weeks???. Its good to have someone to talk to but how about a 20 MINUTES wait time on average for every call just to hear that "I have talked to the admin and they are working on it...."
And so was the end of my experience with GoDaddy
The worst company I have ever had. Our site was done 9 days, because of error in moving the hosting to new server. We had to move to a new hosting service. I would not recommend this company under any conditions.
The company is great for buying Domaines. Great for putting together a one page basic site is you never had one before or your just happy with a very poorly put together one page site. If you choose to go further with there "Design Team professional Website builders" be prepared they act very immature and are very unprofessional. You will not get any say tech person to deal with. You will not get a creative person who understands websites. You will not get some one that is capable of working on your site or knows what the heck they are doing. You can get much better service and professional guidance with many other companies. I would have left one the first week but they would not refund my money. They trap you in and keep half of your money when they have not completed more than five minutes on your site. Very disappointed. I met over 100 people at a business convention and was warned not to waste my money with them.. what a regret.
Throughout my 5 years of experience on web designing and development I have encountered many hosting providers, starting with free website builders, free website hosting, paid shared, resellers and even dedicated servers. Godady is one of the latest shared hosting providers I have used. With Godaddy being most of all a domain name provider I recommend Godaddy to everyone who wants to get a personal website/blog or a website for small businesses. What I like most about Godaddy is that it is a popular company. That brings better customer service, better interface and a reasonable price, especially if you use a coupon code which are really easy to find. As all large companies Godaddy offers a great support which I have given 4/5 stars because the phone support is sometimes extremely busy and it might take up to 30 minutes to connect to a specialist. As for the in-site support, it is one of the best I have encountered so far. The uptime of the site is great for the price but I expected more website speed judging that I am hosting a small website on GPEasy (an easy to use lightweight CMS).
All in all, Godaddy is my choice for small websites and I will continue to host there, and recommend more people as well.
It's weird, I have been using GoDaddy for a client site and have found it fair to good. However, until now I had no reason to contact their tech support until today. After experiencing their so-called "customer support" I can no longer suggest the service to anyone. I have never felt more disrespected by a tech in my life than how I feel today! I experienced trouble with my personal site and began calling their customer support line around 6m this morning. For hours I received a message saying "this person is not accepting calls at this time." Finally around 10:30am, I connected with a tech. What followed was one of the most frustrating and maddening encounters I've had with any company. I made a comment about not being able to access support and was told this was impossible and I must have dialed the wrong number. (I have the number listed in my phone of calls made and it is CORRECT) He then preceded to refute everything I attempted to say - implying I must be lying. It was my fault that the site could not be accessed and on his end everything was good. He was incredibly rude and insulting. He could offer no meaningful assistance and suggested I just remake the site from scratch. I explained I had used their backup utility and received confirmation the backup was good. I must of been lying because he couldn't see what I saw on my end - yeah. For everything there was an excuse and blame on me, the customer. I must be inexperienced and stupid or lying or all of the above. It was truly outrageous and beyond anything I've experienced anywhere. Bad enough I plan to contact Corporate concerning this experience. Yeah - GoDaddy sucks big time!
I am godaddy-INDIA customer for the past 5-6 years.
I have not faced any downtime in my website.Customer support is very good.Little bit waiting is there,but is more quicker than when u call a telecom helpline.
Superb service by their staff.You call up any time and they respond.
I had choosen a VPS plan and when i wanted to cancel it they did it immediately with no questions.I cancelled it because i wanted a server solution in INDIA and they did'nt have servers in INDIA.Their pricings are also very low when compared to any other hosting provider.
Support is awesome.
Go For It!!! Dont get fooled by lots of negative comments found on the net regarding GoDaddy.
Since February of this year I have built 13 websites on GoDaddy using the website builder 7. The following list is my personal experiences with GoDaddy.
1.Since day one a few of my sites don't display traffic stats.
2.Template page names may NOT be changed. In website builder 6 you could change page names
3.There is a known bug that is causing pages to randomly add numbers into the page name. Such as “Services2”. Of course this causes “404 errors” do to pages being indexed by Google before the numbers were added to the names. In an effort to fix my affected sites they “escalated the ticket”. Ten days later, GoDaddy performed a “restore” from backup. This feature absolutely does NOT work. Restore function loses data, changes color of templates, and more. GD left my sites crashed and did not inform me. One site they crashed was left with all pages renamed “home”.
4.Customer service is always very nice. However, most of these people are strictly sales people with little or no knowledge. You must tell them the problem and then they relay your problem to an actual tech. I have spent countless hours on the phone with these people I have never gotten any help from them. It is impossible to speak to anyone that has knowledge.
5.They removed my “Google verification text” from my DNS. This disables Google webmaster tools. However, Google simply reloads the verification on their next visit..lol
6.GoDaddy severed ties with Google on June 6th. One sales/tech told me they think it is Google adding numbers to website names and are responsible for sites crashing, etc.
7.If you switch templates you lose all data.
8.Godaddy does not offer any sort of compensation for countless hours to rebuild sites that their techs crashed. In fact, the sales/techs find it all very amusing.
9.Their SEO tool is a bad joke. The SEO forces you to chose a line of business that is not exactly what the site is promoting. The SEO writes non sense over the top of the writing in your headings. The non-sense reads like you are from some other country than the USA. The SEO is narrowed down to two irrelevant sentences. To top it off the SEO does not perform well.
10.Today 7/18/2015: I built a website on Wednesday of this week. In “site-wide settings there is a head and a body window to enter tags. I entered my tags and they deployed into the website and then disappeared from the window? I add and remove tags all of the time in my other sites because the tags stay in the Head and Body windows. They do NOT disappear. I was held on the phone for 52 minutes today. The rep had me copy and paste the tags and email them to him while I was on the phone. He could not understand that he could do that from his computer in less than a minute? He was irritated that my email took 20 minutes to get to him. He asked if I had pressed the send button on my email! On minute 52 after a 26 minute hold I was told that this is a “known issue”. Since there is no FTP access to website builder, there is no way to edit tags. All of my sites are page #1 or #2 on relevant Google searches. This is not possible if I can not edit tags.... I am now moving all sites that I manage as far away from GoDaddy as possible.
Got my sites down for more than a day and all CSR said it was my local issue - even I proved the sites were not traceable from different lSP, different PC/Tablets.
And the worst is - I can not download my contents now, even I have setup a new site from another hosting provider, I can not set the DNS server to my new site due the the internal error in Godaddy (Looped ).
Now all my customers are out of websites., and as for award wining support - I have to wait 31 minutes to talk to them, what a joke!
Initially I was very pleased with the website builder and loved my site. The BIG problem was my website was not searchable!!! That does me no good. I called support and the person I spoke with was condescending and basically placed blame on search engines and provided me with no help except to help me cancel my account. What a colossal waste of time and money.
I have many problems with godaddy.
1.They don't give what you pay for.
2. Their customer support is pathetic.
3. Their technicians are not skilled.
Because i had a database error and called them and they said they have resolved the issue but they simply restored the backup of my database and they keep on arguing that they just changed a string which was not correct. But how this could be that change in a string lost my last 40 posts. This is not first time before too there was cpanel error which took them around 5 hours to resolve. They have connectivity issues too. After paying around $20 per month my websites are sluggish with just max 50 visitors per day and using cdn. I request you not to buy godaddy hosting. Please see dreamhost or any other which are better and cheaper.
I'm not sure how anyone can give GoDaddy's support anything less than 5 stars. I run an online marketing company and have called GoDaddy roughly a hundred times over the years and their service is always better than anywhere else I've EVER called in ANY industry. Always so helpful, it's free, never a long wait, they are pleasant, and they are Americans who speak good English that's easy to understand. I absolutely stay with GoDaddy and use GoDaddy for all my clients because of their support and their cPanel configuration which makes my life as a web designer MUCH EASIER. Only thing I've ever seen with GoDaddy that I could complain about is that I've seen lag a couple times on our websites on their shared hosting. That's about it. I love GoDaddy and the services they provide. It makes my life a lot easier and it starts with their features/prices and ends with their out-of-this-world customer service and tech support. Well done guys, well done.
GoDaddy is the first host I bought for one reason, their prices are cheap. I'm a full-time college student and I don't have a lot of money to use so I thought switching to GoDaddy would be a step up from the free hosting I was using. It was, I installed WordPress and transferred all of my files over so easily and my site ran a lot faster (duh, old host was free). I could only remember a couple of times that my site was ever down, and even then it was usually back up a day at the latest.
I didn't use their support because I'm the type who usually tries to look up the problems I'm having before actually asking anyone. My one complaint is that their help pages were very outdated, I had to roam around just to find what they're talking about in their pages. But other than that, GoDaddy is a pretty good first time host, uptime is pretty good and their prices are cheap, especially with their frequent discounts.
I'm beginner in IT field and I have used two other hosting service providers before I came up with Godaddy.I really impressed with their reliable 24x7 service and reasonable prices. Also you can have all services at one place for the best price with good service. (hint : they have lots of promotional codes always)
I'm sure I dont need to search for another service provider again.
I have used multiple hosts in the last 5 years and now I am stick with Godaddy because I love its features and I am purely satisfied with its customer support. The best thing is Godaddy offers multiple cheap and discounted offers every month which is very beneficial for a regular customers and for new ones as well. I am also happy with uptime and their pricing and have often recommended them to friends and business associates. Go with Godaddy and you will love it.
I have been working with GoDaddy for several years - the biggest reason why I work with them is because of their customer support, knowing that they are on the other end of the phone in a few seconds 24/7 as a web developer is delightful when working at 5 am tediously on a website. Another thing about their customer support is that they know what they are doing and you can tell they are more than just a paid telecom guy in the middle east.
GoDaddy has great affordable prices and is always giving out great deals and coupons, GoDaddy always has a bang for your buck and is always creating new exciting features such as the new domain extensions!
GoDaddy is the best domain and hosting service ever in my opinion.
Been with godaddy.com since 2001. I've had several domains and websites. I have transferred a couple of domains to godaddy with no problems. The big problem with godaddy is support. If your a newbie your in big trouble if you run into problems. I've attempted to use their chat or phone support and the people are lacking in knowledge concerning their products. I think they just thumb through their script and look up their suggested answers. The online help files are poorly written and often wrong. You are definitely on your own. I've been working with domains and websites for 15 years and godaddy is not your partner. They just babysit the pretty blinking boxes and collect the money.
I am absolutely appalled with the quality of this site and the customer service I received. I was a beginner in the 'domain world' and made the huge mistake purchasing from this host, mainly because they were the top result in my search engine enquiry. After selecting the website address that I wanted, I proceeded to enter all of my personal information and eventually my payment details (big regret)... Please take note: the MONEY BACK GUARANTEE is only available for payments taken within the last THREE DAYS - also, their monthly payment option is not paid via direct debit, in fact they keep your card details and charge your card once per month, thus making the direct debit guarantee invalid when requesting a refund. So technically they're doing nothing wrong. Anyway, after perchasing my website (on a pay monthly basis), I also purchased their website builder package. I was ready to get started straight away... Only, I couldn't log in to my domain nor my website builder!! I looked through their help pages etc and found that it could take upto 24 hours, a little frustrating. 24 hours later I had 1 welcome to godaddy email; 1 domain welcome email; 1 website builder email; 1 sorry there has been a mistake email (explaining that the domain Id purchaced wasn't actually available); 1 email confirming Id be given a full refund... I was annoyed but at least I was getting a refund. Two months later and I realised godaddy were still taking payments from my bank account. I emailed their support (found on their web page saying: need help? EMAIL US) one week later I recieved an email back saying that this support email isn't for godaddy... Confused, I revisited the site and emailed them again (via their website) quoting my previous email and the response... I got the same reply! I then decided to phone the customer support (I dispise calling any kind of customer services)... The gentleman was VERY polite, I felt sorry for him, I could tell he genuinely wanted to help me, but couldn't - due to the three day money back guarantee he couldn't refund me anymore than the recent deduction... He apologised many times and I couldn't bare to waste any more of my time speaking to these cowboys trying to get the rest of the money back... I wouldn't reccomend this company to anyone.
I try many different free web hosting services for my website and this is the first time that I buy a hosting service which is Godaddy. I am very happy with the Wordpress Hosting because it is fast and reliable and when I need some help, their customer service representative is always their to answer my questions. I host my site for almost 1 year and I am planning to renew it this june. I am confident with my site because of Godaddy.
I've been with GoDaddy for several months and I'm finally leaving because of their incredibly poor customer support. To start with, they don't provide an email address to send support questions to. They force you to use their Chat or call on the phone. Although chat and phone are good some times, they mostly can only answer the questions that I could have found in the FAQ. I love using chat when I need an immediate response, but I'm usually not in a hurry on some of my tougher hosting issues. When I use their chat, though, I have to wait several minutes just to connect (today it was over 15 minutes, even though a message appeared every minute saying the wait time was only 1 minute), then when I do get connected, I'm given a text box that is only one line tall to type in. It's so difficult to describe my problem with only a single line of text. After entering my text, I have to wait several minutes for a reply. Clearly the technician is multitasking. To make things worse, when I do get a response, it's usually wrong because the technician didn't read my question carefully; and, if I ask them a question about their service (e.g., why don't you accept email?) I get an evasive response that requires yet another posting and several minutes delay. This went on for 30 minutes, and in the end, I never did get my questions answered. Why can't I send them an email where I can describe my problem better and even provide screenshots where appropriate? GoDaddy considers themselves to be an industry leader, but they can't even handle something as simple as email. Clearly they don't care about their customers. Most other on-line businesses allow both chat and email as a way to get support.
I focused my comments on their customer support, but I also find their service incredible complicated and cumbersome to use. If their service made sense, I probably wouldn't have to depend on their customer support. I have a master's degree in Computer Engineering from a prestigious university, and have been a successful network/web/software/hardware designer for many years. If I'm having this much trouble, I can only imagine what others must be going through.
Only problem that i have seen that they will permanently deactivate your account without informing you if they get any copyright claim regarding to site .... otherwise they are best ...
Godaddy sucks. Wasted 5k. no solution. ZERO tech support, 0 knowledge of techies. They ask you & then ask chat support from US and then answer you. Almost like relay calls. Worst BIGG Worst company. Dont waste money & time they wont give you any solution and there errors are unimaginable even with admin access. Like Hostname would disappear & even they couldnt get it back in 1 month for me. They just advertise good THATS IT. Not worth trying
You get what you pay for. At first, when I first signing up everything was great. As soon as they got my money, everything started to decline. I have constant issues with my email server, through my domain. I had 100s of spam coming to my inbox daily and all tech support could say is "this is the world we live in." Well. I NEVER had that issue with yahoo- domain/email. Never had a glitch, spam was filtered well. After nearly a decade of using the same email address for WORK I had to change it all together to avoid the spam. THANKS GD!
You have to be a tech MASTER to set up the spam filters correctly in GoDaddy. Spam Assassin is confusing and complicated. Tech support couldn't even tell me how to set Spam Assassin "spam rating" to be stronger.....they said the higher the rating the more spam is filtered, but the Spam Assassin website says the complete opposite. It is completely modifiable..again if you are a tech master. I pride myself in knowing way more than the average person about technology but trying to create personalized spam filters is way over my head. It was like trying to create my own spam filter program.....not my line of work people.
Go Daddy is not user friendly. I really feel badly for all the users less tech savvy than myself, they must really be struggling.
Customer service was good, again up until they got my money.
Also, be aware that if you sign up for 2 years.....they still charge you at the 1 year mark...you have to KNOW and REQUEST to only be charged every 2 years. Don't be fooled by "auto renew".....they call it "extended" and its just a tricky way GD can charge you EVERY year. No one told me this when I signed up. I did not discover this until my CC was charged. NOT COOL. The rep I dealt with on this issue was a condescending prig. Sorry but no other way to describe him.
BUYER BE WARE...there are web hosting services that get way better reviews than GD. It's too late for me...but save yourselves!
I am a first time web builder. Overall I found godaddy functionally user friendly and from research I did is a great value for your dollar.
My biggest issue with godaddy is their poor support. I worked off and on over a period of a couple months and was ready to publish. After doing so I was unAble to retrieve my website. ( even after48hrs). I figured this had to be a domain issue but couldn't figure it out on my own. Over the next week I spent over 6 hrs on 5 different occasions and agents with godaddy support and I still can't get my website on a search or using the domain name.
I am now in the process of hiring a web designer. I've waisted my time and money, not to mention had marketing scheduled ( to sync with my web launch) the cost of which has now been lost as well, all because godaddy support could not support.
USERS BEWARE !
Purchased the economy hosting package after one of their "product experts" told me I could host unlimited domains on it. Went to add my 2nd domain...cant add any more unless I upgrade. Went to speak to support about it, estimated wait time 4 minute, 40 min later gave up. Gave in and upgraded the package so I can add more domains, trying to use a domain from another registrar and I can't find on their website what name servers to use. All the support is jumbled about, never had these problems before. not happy.
Godaddy is a good host with speedy servers, below are the Pros and Cons I noticed
- SSH Access
- Cron Jobs
- Good Speed
- Limits Server capabilities links bandwidth, HDD read-write access, Database Numbers
- Not good support
I am a GoDaddy reseller. One of my customers bought GoDaddy Hosted Exchange through me. When the product expired, his credit card on file was no good. No problem, I called my customer and explained the billing was due so he provided me with a Paypal account. I used that account over the phone, everything renewed as expected, all good, right? 5 days later, an email was sent that the Paypal charge was denied and the account was closed! I mean, BAM, gone! No warning, just gone. So I called on my customers behalf and explained the situation, gave them a new card, and verified the billing went through. Few, all set right? Wrong! They deleted the Hosted Exchange product from the account and all the mailboxes. This is Hosted Exchange, business class email being used by an online business to run their business! GoDaddy's response? 72 hours to restore service! 72 HOURS! This is an online business that has to go 72 HOURS without email over a transaction error that was paid in good faith! I do not recommend GoDaddy for anything mission critical. A website for your pet? Sure. But run your business on their platform? You may want to reconsider.
Because their online help pages are not accurate, they are way out of date.
Their on-line chat always says no-one is available.
Their website management software is not just pathetically slow but it is not even close to intuitive
I receive 404 errors often while using their tools
I have used IPower, Network Solutions and BlueHost for other sites and all of them are so far superior. I regret that I now have to work on NO go daddy.
This is just a Pathetic ISP.
After 20 years our love relationship has turned to hate. Our sites, bay-master.com & crash-writer.com are constantly being trashed even though they are on different severs and constant password change. GoDaddy is useless in addressing these issue. I am so $%^&*( that I have going to add Google Adwords to tell people how bad they are.
Godaddy sucks because after adding payment options as credit/debit or something we can't remove it. I called their customer care to remove the payment option. They tried but unable to remove and said that we can't have any access to customer's account. We only read them and doesn't edit it. So, I must say don't add any credit/debit option to godaddy, instead buy it with internet banking or paypal.
Okay so after doing a bit of research on managed vs unmanaged WordPress hosting for my new blog, I finally decided to go with GoDaddy's Managed WordPress hosting. I bought a 3-month plan to try it out first and I'm glad that I didn't buy the 6-month or annual plan. I never received complete uptime even for two days and the problems just continued. Every now and then a 500 Internal Server error pops up for no apparent reason and it just doesn't just go away. The 500 error wasn't resolved for HOURS at times and that really irritated me and finally I called the support team. The technical support team never do pick up the call. Tried 6 times and finally got to a technical support representative after a long wait of around 20 mins. After going through the normal formalities of all the Account number, pin, info, etc. I was made to wait another 15 mins after telling me it would take another 6-7 mins to take out the info so my call will have to be put on hold. I still haven't yet resolved that issue and the tech support don't seem to care. I have asked them for a refund now and that too is a pain in the a**.
If you don't want problems, STAY AWAY FROM GODADDY!
After several years after hosting my website with GoDaddy, I am overall very pleased with their service.I have experienced virtually no downtime, only the rare maintenance break that last for a few minutes. They were helpful and friendly when I was designing my website with them and never hesitated to contact me back if I email them. They are above the industry standard. Good value for money. Definitely would recommend them!
Go daddy is Awesome. I have hosting my website there for almost 1 year now. They have never had any down time, they are always lisatening for feed back, support is great, and I could go on and on with this list.
Go daddy has helped me get my website to where it needs to be.
I'll keep this simple. Most of the people on here are writing reviews for blogs or a page where they can post their pictures. The only upside to godaddy is the cost. Besides factoring cost the hosting site is terrible. Between design capabilities to functionality it's absolutely horrid. Not to mention, any time that we have called for "support" the only thing we get is, "sorry it's a new platform, so we're trying to figure it out."
Honestly, it's a huge pain to do anything on this platform and in the end you'll end up with an amateur looking site no matter how hard you try. I'm actually using this host for a store, not just a blog. I've used multiple platforms and I must admit that GoDaddy is the worst. You're better off finding another platform that is actually designed around creativity and functionality, rather than how cheap they can offer it -- you get what you pay for!
I waste much time looking for great VPS hosting online, and search deeply for best choice for me.
and visited reviewing websites looking for best choice for others and asked a lot of engineers. but I was exhausted i visited godady many times and compared it
with many other VPS hosting sites like bluehost, hosgator, mochahost, cloudways and many others. and talked to all supportes over phone and chat online many times and times.
but finally I discovered that godady is my best choice and solution. for support and features and every thing to invest and deal with costumers.
I thank their team very much for convenience solutions.
I am shocked at how bad thier customer support is and how rude most of there support staff is. I have delt with Godaddy for over a year and purchased all my domain names from them, also purchased a VPS from them for our sites and recomended them to others.
I found the sales memeber to be very helpful and looked to find me the best price so I thought this was a good company to go with.
I was surprised to find that in my few dealings with their server support staff how unfriendly they were. Dont get me wrong many of them were a lot of help and one even went above and beyond. But my most recent chat and bad service lead me to leave this review to help others when looking for a hosting provider.
An example of the customer service would be that normally when you enter a live chat the operator introduces themself and then asks how they can help you. The chat window conected to the operator and they ignored me, I asked if anyone was there and all they typed to me was "Hello" I explained that I was confused as normally the support staff send a general greeting so you know to type your question to them and I had not got that so was waiting for the operator to acknowledge me and ask how they can help, the operator replied with " that is usally when most people explain what thier issue is".
Their customer support and customer service is not what it used to be and its shocking at how bad they now are. They are quick to help you with finding a good price to host with them, but once you have paid and you need support the help is not there.
Overall Good product but bad support.
Can't use any email client to send email, can only receive emails. The technical support was useless, saying that it was the email client i was using fault, i tried 4 of them they all come back with the same error code "Authentification failed".
Godaddy does not care or wish to help their customer.
Worst service ever.
On their website, Go Daddy claims that it’s the “largest hosting provider of secure websites” with more than 10 million customers hosting 5 million websites between them. Yes is true, and maybe this is why on my host plan, i found that on the server where i was being hosted, there was other 2800 websites.
In less words, i always had problems with godaddy:
Very slow hosting
Hawful support, you can reach them only via Phone, and not 24/7.
Just simply want you sign up for new products and promises you more than they are really offer !!!
I don't trust them anymore!!!
Before they are told me will be free to transfer domain names to my reseller account now they are charge $8 for each I have 44 domains.
I will cancel all my services and domains soon.....
Good luck !
I have been hosting 1 of my site for about 6 months now, and yeah its an adult site. I use their managed WordPress plan and I got it at an over of just $2 a month for 1 year. And I have to say that i am 100% satisfied from how the site is working and how i am getting help from them. Let me list everything in a series.
Their support is the best part of why i am still doing business with them. Everytime I have a problem with my account I call them directly and get support from them, and trust me they have not hired people who don't know anything about scripts and PHP. Anything i ask them i get answers and a in depth explanation of why and how it happened and how i can prevent it in future.
I use there cPanel too, its customized and yeah that's just why people don't like it. Else if you are just planning to host a simple website with no extra techy features then you might want to chose them. And oh, Managed WordPress with them is really a different experience. They have their own caching plugin and free themes to get you started.and man the site respond in less them 200ms that's it.
I have a Pingdom account and my site has not gone down for even a second since i started hosting with them.
I should say that they are fairly cheaper and better then the other Managed WordPress hosts out there. And about hosting your other websites its kinda high at price but again, you get what you pay for right ? i am very happy with them. Best of luck to you.
I an absolutely frustrated with the hosting and the service that GoDaddy provides. A couple of days ago I called them to fix my slow sites and they said there is a new cPanel hosting they have that's going to fix the problem. I upgraded to this new hosting plan, went through the whole process of merging my websites from my old hosting to the new one (when I called them for help they offered me another "service" to make it merge quicker and easier, I refused). After I completed the merge, I ran the website speed tests and my speed went to up to 38seconds to load the sites!!!! When I called them again they said they are having an issue with this cPannel and offered me another upgrade! I couldn't believe it!!! I just upgraded my hosting and it slowed down everything, and instead of fixing the problem they offered me to spend even more money ?! I'm searching for another hosting now.
-It offers the cheapest service in the market of hosting. It can get you started with little money. I recommend their services to small companies and Entrepreneurs.
-Preferred choice for countries with no dollar currency (which is my personal case Venezuela).
If you are the kind of person to find it a bit hard to get your hands in a few dollars, then godaddy can definitely help you out. Its marketing campaigns offer enough coupons to get your first domain for free + the cheapest hosting for a whole year. The cheapest sale I have personally got is 12,18$ one year hosting with controlpanel + a free .com domain
-There are many users of godaddy so it is easy to find help by googling
-Since its such a big company, then your little business is not going to be at the top list of godaddy's concerns, however they do offer a quality support by phone
-According to many blogs it is not the fastest one around. But for your startup company it should suffice
due to slow speed we were emailed again and again and same thing reminded every time we chat we customer support, asked to upgrade one level and pay to get in next level where the Cpanel / developers speed would increase and customers can browse faster also as the pages would load faster but nothing happened at all and even the downtime was very high so we switched to other hosting and we are very happy so far. Godaddy has to many advertisements and one of the best looking websites and cpanels but nothing is worth without fast speed and less down time.
bad time with godaddy. Their Chat support option is somewhat limited. They say that they'll provide 99% uptime , but our site goes down every day. We host wordpress site on there server, We had shared hosting plan of resource level 3 , and the load time was terrible.Our site load time is 12 to 20 sec which is really frustrating for our business, for customer too.
So we finally decided to move our site to other hosting providers.
I've been using GoDaddy for a while now, and have mixed feelings about their hosting. As I write this review my website which is being hosted by GoDaddy is down, so let that be a warning in of itself.
Features are okay, they have the essentials such as PHPMyAdmin, etc.
Their support is garbage, unfortunately. They only offer sales support, not technical support, meaning if something goes wrong with your actual host you have to submit a ticket via email and wait DAYS for a response.
Needless to say the uptime is fairly unreliable, especially if you actually care about your website. Right now is when I usually gain most of my traffic, being 5 PM, and all that traffic has gone down the drain. Thank GoDaddy.
The pricing isn't too bad just NEVER PAY RETAIL when it comes to GoDaddy! I payed a year's worth of hosting, the Economy package running a shared Linux host for only $12 CAD, so I guess I can't complain.
Good for the price, but not worth the risk if you value your website.
This company USED to be okay, not even great but okay! There support is really not interested in helping you. I have been a loyal Godaddy customer for a few years now, and come to my surprise when its time for renewal, now we knew it was coming because we know when we signed up, however, what we didn't know was that they decided to raise the prices and NOT NOTIFY us! The last time we payed it was $79 this time around it increased to $148!!! That is way to big of a jump to not inform your customers! I am terribly unsatisfied and displeased with Godaddy! Sure they claim they sent emails, but I do not delete emails I sort them and I searched my entire inbox, every folder and no such email exists, the only email is the one if our "confirmation order" Which is ridiculous because we did not ok such a large increase! We are a small business and watch our account very closely, We know when deposits will happen and make sure we always have enough to cover our use, we had enough to cover the $79 we were expecting, our next account deposit isn't for another 2 days, so of course when the $148 charges there isn't enough transferred in, so what happens, thats right our account is not only -$ negative but we are now charged the $36 overdraft fee! I called to sort this out, they offered nothing helpful, sure eventually refunded me "partial" but it will of course take 7-10 business day to go back to our account! So by then we've already been charged the overdraft fee! Just a horrible company! No communication and all the employees just act like they could care less about helping you! I DO NOT RECOMMEND!! Go elsewhere, ANYwhere else for your hosting needs! So beyond disappointed!!
GoDaddy lost a customer who had been with them for 10 years and just couldn't take it anymore.
There is a difference between a company that will set up purchases to protect their customers and others that put themselves first. GoDaddy really puts themselves first on all counts. They will never touch their 1 billion a year in revenue to give anything back to longterm customers even when the error could be on their end. They are the cheapest company I have dealt with in my 36 years on planet earth.
If you want to renew or purchase a domain name they make the default 5 years (the maximum cost to the customer) and if you wrongfully purchase this and don't actively change it to 1 or 2 years, they will say they are charged by the registry company and cannot refund your money. It is understandable because they do have to pass money onto the register but they make no attempts to help you recover any capital or offset your loss in anyway. The first time this happened to me, I sadly accepted the error and owned up to my error but was disheartened they couldn't help me in any way as many businesses would. I did, of course, not intend to make the purchase and I was new to the domain registry game. Out of there $1 billion a year in revenue I thought there might be a place to help a customer in some way.
What they did the second time was unforgivable.
I renewed a domain name for 3 years for 39.03 for a single domain name. Apparently, they say a minute later the same charge was made and it was a user click. I was charged another 39.03. Non-refundable. I caught the charge on my bank account a few days later when reviewing it. I called them back. I told them what had happened and exactly what my intention was. It was not hard to see that the same purchase made a minute later could be an error in the system. Instead of them having a system in place to alert a customer of the exact same purchase made 1 minute later, or accepting it could be an error on their end because I did not make the click, they said it's my problem. Sorry. Nothing they can do.
Advice: when all of this occurs to one of your valued customers, take the loss or offer a way to offset it to the customer. If not you will lose them. I recommend staying away from this company for life if you can. They do whatever they can to get your money often in a sneaky way. It is so sad that they have been able to get away with all the complaints from customers over the years just by overshadowing suspect practices with a high volume of customers due to all their advertisements. Because what they do is often so simple, most customers don't have a problem. If they do good luck getting a penny back from Godaddy. It won't happen.
Until they admit their mistakes, change their management and start to honor their customers I advise you stay to stay as far away from this company as you can.
I have been with godaddy for 4 years. For the most part I have no complaints except for their support in restoring our sql server databases. We have had two cases where needed a restore.
The first time took over two weeks to get back up. This second time it took over a week, after they supplied me with corrupted backups that did not work. Who gives a customer a fix and does not test it first? Fortunately I only had one table that I was concerned with, and I recreated it.
Go Daddy charge me 50$ in december 2014 for unknown card penalty at first i just pay even i didnt know what the charge and now this feb 25 2015 they charge me again for the same penalty if you looking for a good hosting now go daddy they have a unknown charges.
I'm a Web Developer and have been a Go Daddy customer for years. I've tried most of their products, and have even been a reseller for quite some time. I must admit that their prices are good, and their customer support seems great at first glance. They used to Rock, but now they SUCK. I've been experiencing what feels like more and more downtime as of late, but they have taken away so many of the incentives they used to have to continue doing business with them. Even the main email package has been divided in half (even though the price has remained the same).
I converted my Wordpress site to their specialized Wordpress hosting because I was sold on the "fact" that my site will operate faster AND be more secure. I've run the tests, and that's certainly NOT been the case for my site. When confronted, all customer support has done is shrug their shoulders. Their customer service used to be fabulous, but now my experience has taught me otherwise. As a busy business owner, my workflow is CRUCIAL, and good customer support is an important factor in my workflow. What's going on Go Daddy?!
Their email blocking system has caused so many issues, causing me to lose MAJOR contracts with big customers. Customers consistently complained about my team not responding to their messages. I couldn't figure out why we were having so many complaints from different customers about emails we simply were not receiving. I later found out that their domain blocking system somehow caused some of my customers' emails to be blocked based on the domain they were emailing from. Of course their support department knew nothing about this. Thank God for freedom of information, and their former customers' willingness to share research they have done in the past.
I'm not even going to get into the problems I've had with their shopping cart system and Paypal integration. Ugh...such a major inconvenience.
I'm tired of the constant problems, and I'm now in the process of transferring all my sites and my clients' sites to another host. I've had an overall better experience with this other host, but I'm not a salesman for any hosting company, so this hosting company will remain nameless. My fingers are crossed that they can continue giving me and my clients great service over the long haul.
Thank you for the years of service, Go Daddy, but I must move on to greener pastures with a hosting company that will allow me to give better service to my customers.
All my best,
Bad experience, bought domains, they failed to register them and refunded only half of my money, and this happened 2 times, like they say - fool me once shame on you fool me twice shame on me, well i guess I had to feel it for the second time, won't use again.
I have been a loyal Godaddy customer for years. I always valued thier reasonable prices and high reliability but as of this year I have noticed that they have reversed those two attributes. Now they offer high pricess and unreliable service, furthermore their technical support staff are largely incopetent. I am leaving Godaddy after 10 years of being a loyal customer.
This hosting site is absolutely the biggest pain I've ever had to deal with. There is hassle at every corner and I have never been able to do ANYTHING (even change my password) without having to call customer service. And then, when all is said and done and I'm ready to sever all ties with the company, I can't even do that easily! You would think there would be a way to shut down, clear out, cancel, close, or just generally completely wipe out all my account information... but no! I, personally, have to go in and delete EVERY... SINGLE... THING. I have to cancel each domain individually, delete each payment option individually, and essentially every single product I purchased from them because the account will stay open for life.
I'm taking my business elsewhere - to a much more user-friendly platform because I have a business to run and GoDaddy is essentially a whiny child that I have to take care of. Good riddance!
Customer support has seen better days at Go Daddy. It's now been two hours of waiting with the customer representatives on phone and I'm still to understand why a small change in one file (web.config's custom error setting) has brought the website down. Now the url returns a 500 internal server error. It's also the fourth representative that is trying to help me find this answer. I've had to call back four times. The third one simply hung the phone up unable to help. She tried to bluff her way at one point telling me she was able to see the website at her end. Surprised, since I could not see it up, I asked to tell me what was on it, and she was corndered into admitting she could not see the site. Keeping my finger crossed this fourth lady is able to help resolve the matter.
IF you are an EU business trying to validate your VAT no.. bad luck.
They will ask you to call support and email the certificate to the very person you are talking to.
This is basically a huge hassle and it is a clear sign that godady is 1 9th century company.
incredible bad customer service.. they DO NOT WANT YOU to buy their product
We were planning to move all our websites to godaddy.co.uk -> they lost our business...
They probably never heard of checking your VAT no online.. or automatically.. as normal business do..
Like amazon for example..
Horrible processes.. lack of respect for your customers. stay away.
Really disappointed with all the aspects, but especially the support, yes it is cheaper but you pay for what you get. I called in about hosting my site with them and just felt like I was being up sold on everything else.
It is the perhaps the best & cheap site. Being a member of a middle class family I wanted to have site of my own through which I could express my words. at the same time I wanted a cheap host. GoDaddy.com met my expectations. No problem faced till now. Their support is full. Uptime is almost 100%. I am fully satisfied. Its value for money.
… I upgraded or so I thought from godaddys "shopping cart" store to their new "online store" Only to find it is missing lots of features that I need to operate..
and when I call in they say sorry can't do anything about it. These are the two basic things that are easy fixes and they can't/won't help;
- to make certain products purchased online for Pick up only.. the site won't allow me to take the shipping option away from certain product that are pick up only
- for payment it will not allow a " print and call " option ..meaning someone can send me their order and I can call them for payment
I had these options before with go daddy.. I was talked into this new online store by one of their sales agents and now am losing customers..
Godaddy.com Is probably one of the cheapest solution on the net but dont be fooled. They are not to be trusted as a compnay and do not take any resposibility for any offers made by their own reps. I had called in for a hosting plan. And had specifically asked if there was any difference between going with a certified hosting company (thats certified with my platform) or going with go daddy. The rep clealrly stated no difference and offer me a great deal if i signed up for 3 years. Sigen up and found out that there is a huge difference in performance of your website etc. And anyone in the industry would know that. Godaddy would not take resposibilty for being wrongly advised and would not refund payment. They only offer a credit. TAKE RESPOSIBILTY FOR YOUR REPS ACTIONS.
They forced me to upload an ID because of using paypal. I did, and then they started pushing asking me to take pictures of my Paypal credit card (both sides) and my paypal account. While doing this, they took down my account and removed all my files, and refunded my payment. Afterwards, without my permission they issued a new payment to my paypal account and gave me an empty server. The support is terrible, wait is huge and all you get is automated responses. They do not give a dime about their clients.
Great tech support, it is just a shame I have had to move my main domain over to TSO host as you are so unreliable with uptime. just over 80 percent and did nothing about it when I asked you too. Even though I had six weeks of pdf reports to back me up. When my time is up with up I will be off.
Couldn't be happier with my domain service from godaddy, reroutes and sub domains always work. Setup is very easy even someone with zero knowledge about servers can make a redirect using the domain you buy from them using their service and easy to use dashboard in less that 10 minutes. If your looking for a webhost or a fast domain setup godaddy is the best i can recommend.
I first signed up for GoDaddy in July 2014 , and from then i am their regular customer mostly because of their excellent support and customer care.
I am from India and like all Indians my English is not very good (Thanks to MS-Word). And what amazed me most was the tech guy speaking Hindi !!!. As i was a newbie, their support guided me through the process. He was with me on the phone line for about half an hour and answered my all stupid questions.
The control Panel is very well organised and installatron really saved my time.
What confused me most was too many CMS's and functions ready to be installed , as i was a newbie i had never heard about most of them, So i wasted about a week installing and uninstalling each one to try and find the best one.Still now, i don't understand much of them.
Currently i have three domains with Godaddy using one for blogger , one for my eCommerce store and the third one is for live testing.
I would also like to mention about the low prices.
The first domain i registered was for 99 Rupees (1 $ = 65 Rupees) for a year.
Overall , GoDaddy is an excellent registrar. and i would give 10/10.
I am just an average user and blogger. I find that GoDaddy.com is very user friendly, and affordable. The website is easy to navigate and it's never been easier to search for a domain name. It's convenient to be able to register a domain name, get your web hosting, and design a website all at Godaddy.com. The hosting is some of the best in the industry! The support is unprecedented compared to all the other servers. Godaddy.com Rocks for sure.
I have used Godaddy last year and I must say my site did not go down for the whole year.I have never needed to use support so that is good and they always have the cheapest deals on their hosting plus they offer a lot of features like Google Ads that costs $100 and this comes to the end of my review.
We have a hosted server with GoDaddy and I have become more and more disappointed with their support. Today I have been on hold with "hosted support" for over 45 minutes so far. Started a chat while waiting and have been waiting 10 minutes while it continues to repeat the wait time is 7 minutes. Their website says "0 wait time". As an IT person I have other things that need addressed.
This seems to be the norm for GoDaddy these day.
I am a professional web developer and most of the time I need to work on different hosting services, but I like godaddy most. there is just one drawback of their hosting and that is there dashboard is bit confusing we have to search for things if we search a thing first time 2nd time it will take almost same time to search it again.
But I use godaddy most because of their support and uptime.
When I needed a domain hosting I turned GoDaddy.
Never any problems - worked great for my needs.
However for the past couple of years I have not needed my website and had 'abandoned it' waiting for it to just 'Expire'.
Unbeknownst to me it was apparently set to 'auto-renew' with my credit card.
A month BEFORE the auto-renewal an actual person from GoDaddy CALLED ME concerned that the account looked unused and they were wondering if I wanted to cancel the 'auto payment' ... before it even took place.
So impressed in the customer service I wish I did need a website still so I could keep using GoDaddy!
GoDaddy is just simply amazing. Their support team helps you 24/7 no matter what. This is great for users who want to start a website or blog or even an e-commerce site. There's nothing that they can't assist you with. The speed is great, reliability, and anything else you need, is all there. You will *NOT* regret using GoDaddy. They have sales all the time so their prices are affordable and unbeatable. I used it to start a website that 100s of people visit. What will YOU use it for?
I am a user of Godaddy managed wordpress hosting. I am new to online website creating, so I wanted to try cheap hosting 1st. Godaddy was offering a ridiculous discount in their 1st invoice so I thought I can give them a try. I opt for the starter plan, and I have to say that their set up was super easy. I had heard many bad reviews about godaddy, like frequent down time, slow speed but I experience nothing like that. Although their support option is somewhat limited ( no chat), the phone support was good. You can even speak native language with them. I do not have much experience with other hosting but I am happy with GoDaddy. But I think the site speed is not the best what you can get.
I have been designing web sites since 1998 and used a lot of different hosts. Godaddy servers are extremely slow and their support system is very bad. There is no email support. Phone support and chat support wait time is over 20 minutes. Support staff (if you wait and can reach them) has very little knowledge and they act like receptionists. They can't solve most the issues. Godaddy tech support is the worst I have ever seen.
GoDaddy.com sucks!! they have sales people who are nice, but dealing with any type of problem is the biggest hassle for the reps. It's like I was put on earth JUST to bother them, that's why godaddy sucks, you get what you pay for and even having a premium account is still considered an economic product for them and the customer service is terrible either way. I'm a developer, rarely need help, competent when it comes to operating computers and rarely need help from them , I'm by no means the customer who needs every thing explained eight times and they act like I am when I deal with them. godaddy sucks! read the "great" reviews and listen how canned they sound.
GO DADDY IS THE BEST!! They will help you till you are satisfied. I have never seen a company which does that. Highly recommend. They have a person for everything. They'll even tell you how to have a baby if you as them. thats how good they are
GoDaddy is the largest domain name registrar in the world, and offers one of the most comprehensive set of website building tools to its customers. Whether we can build a good website with their tools is a completely different discussion.
GoDaddy has good prices, a great website with a beautiful interface, and good server hosting support.
There's just one thing they don't have: customer support. They will send you emails, but you can't reply to any of them. If you need to contact them, you can either try their "live chat", which will tell you there are too many customers for you to chat, or you can call them on the phone and be put on hold for half an hour.
Goddady is very good for people who are new to website creation, wordpress or one click installer. But it's not good for who want to go pro. Their supports is very active but they only know about hosting's features. If you ask about how suit a script with their host, how to make a script work or what config I have to change if I want bla bla, you will never get a clear answer. As a php developer, I am not recommended my clients to use GoDaddy but the value is really cheap, it's a good host with high paid/performance.
When talk about uptime. Godaddy uptime is really 99%-100% There were no problem with server up time. Godaddy have problem with customer support and resoruces.
I'm hosting my sites with godaddy since 2011. I really like the up-time of Godaddy. There was only one major downtime and godaddy payed money with an apology for it.
I run Wordpress and Codeigniter powered web sites in this hosting.
I had 2 websites hosted by Godaddy. I decide to ask them to help me with one of my sites, they offered me to do it from scratch, I had wasted 3 weeks with them I have no website I had sent emails with pictures, codes, writing and they mix up everything, I had choose the template and still getting emails asking me for the same questions over and over, I got tired and frustrated with there service, I thought that they were good but now I have different view of them. My websites are a way of income for me, I havent had any since they suppose to start working on it 3 weeks ago, Yes today I got my money back, well in 5 to 7 business day over 1,7000.00 dollars but I have no website, which i had before I decide to seek help with them I end it with NO wesbsite and of course I have NO income from it now.
I would not advice anyone to go there, you talk to different people all the time and no body knows nothing, they keep repeating the same thing, am sorry but with that I do not pay my bills and with that you just show that you dont know what the previous customer service is doing. No responsibility!
I would only recommend godaddy for domain registration but not for hosting.They have some cheap plans but don't be fooled by it, not much of worth.
Very good service, only cons lots of promos when your trying to get checkout the cart. Great price and up-time performance!!!
Just one tipp: Never go to godaddy. Worst Hosting provider experience I ever made.
Setup is very easy but then comes the pain. Very unclear structure about managing your stuff. You don't really see what you actually need and what the want to upsell you. You loose a lot of time to get things done. And as I wanted to move my stuff away I they did NOT let me. I had to mail them, to phone many times and more.... Imagine that.
The service stuff does not care. They will just tell you to write back to this mail or phone again later or wait.
Do youerself a favor and if you have the choice then get a provider that does not cost you that much time.
I have been with GoDaddy for about 4 months now and I will have to say that their Customer Service is absolutely amazing! 24 Hours 7 Days a week, if I run into trouble, they are more than willing to try to help. Even when I have had trouble in an area they do not typically give support in, if they can help, they will. I would recommend GoDaddy to any one and every one who has their own website. You will not find better support anywhere. They have helped me in so many different situations that I have been in with this being my first website.And also that they provide special offers and their pricing is resonable and affordable to everyone and their products fit into everyone's budget. I could not have done it without them!!
I have my website hosting and domain name with GoDaddy. I've had it for about a year now, and I've never really had any bad experiences. Support has always been very helpful, response times were always fast, and support has good grammar (it doesn't feel like they're outsourcing to India where their overall English is terrible). At one point, I had an issue with Outlook deleting emails by itself and a GoDaddy walked me through the entire process of fixing it. She was very knowledgeable about it. I was never put on hold.
Overall, GoDaddy is a good hosting company. They have great prices and I definitely would buy from them again.
GoDaddy has been nothing but helpful my entire process of setting up hosting with them, I bought the wrong product and signed up for the wrong promotions here or there and their staff was nothing but understanding and helpful towards me, they credited my accounts and switched me over asap. They are always going out of their way to help me when I need it or even have just a silly question. The service it self is easy to use, functional, and operates well. Accessing your hosting service here is quick, easy, and before you know it your sites up and running, so far no issues with their service, I've been a godaddy for 3 years and at this rate I will be for much longer.
Oh and the prices are really great too, low cost, for big productivity.
The webbuilder is really easy, nice and simple to use but I don't fancy it as much since I myself am a web developer and enjoy having full control over whats going onto my site and I enjoy building everything that will be using it.
I've been a GoDaddy customer for 4 years now. Recently, we've begun to experience problems with email and application response times. Calls to support just get the call center script questions and no results. They don't appear to have any way to look back 30 minutes for performance problems, and no email diagnostics at all. If you're having mail problems and are using MS Exchange, well, there's the problem! Never mind that the other four mail hosts that Exchange contacts run just fine. App running slow? Must be the web. Run a trace route! Never mind its affecting customers in different cities. No acknowledgement that anything tangible even exists at GoDaddy which might contribute to the problem. Bottom line: My customers are complaining, and I have no visibility to fix it. They are unresponsive or unable to fix it. Time to move on ...
After being with go daddy for a bit, I Could not get good support when I had questions about their domain or website builder. When I decided not to refresh my domain for another year, I suddenly became bombarded daily with emails to refresh the domain. Every email kept saying things like last warning before you lose all rights to your website, even though it had already been weeks past. It felt like I was being harassed for leaving. They also automatically put your account into refresh mode so unless you figure it out yourself (quite difficult) then you will be paying for it for the rest of your life!
GoDaddy is known mainly for their offers, not for their mainstream services. For instance, they have an offer called "Get Online Today" which is good deal giving the money you pay: 1 euro per month. These are included in that offer: 1 domain name, 1 email account, and a websie builder (CMS, if we can call it that). Considering that you have to pay at least 4 euros per month for an Google Apps email (which you have to, if you get a ordinary domain name from GoDaddy), that's a good deal in my opinion. Another example of their offers is this 1.95 euros domain name for the first year. If a domain name is all you need, and you don't need an email at your domain name, that's a great opton. But I certainly suggest think about having an email address at your domain name, since otherwise you look like an amateur, in my opinion. This 1.95-euro offer however does include an "email forwarding" feature (no real inbox, just forward any incooming email to your personal email, say Gmail). I couldn't figure out how to set up the "email forwarding" though, because there was no place for setting it up in GoDaddy's control panel, and there wasn't any guide on the entire Internet about how to do it. So, for my next domain, first I will look at the offers that include at least 1 email account, because spending 12x4=48euros annually only for having one email account, isn't so wise, if you can get it for a more reasonable price (if you're setting up a website for your startup company or a mid-size company, think about more email accounts, preferably unlimited email accounts, since each team member needs an email address). Having said that, I am satisfied with their uptime (although I use DigitalOcean as my host/VPS provider).
I am from india. I am using Godaddy for past 6 months.
Its worth for my money.
When it comes to uptime and resource allocation they did a great work.
The only issue is Godaddy don't have Live chat or email support they only want us to call.
and for payment methods i can use my indian bank debit card its a good for me.
Nickle & Dime tactics for domain renewals and technical support for hosted domains is very poor.
Email is the worst and yet they charge for it! Every time I've needed to call support it's usually taken over an hour with no answer to the issue(s) and the person who's working with you to resolve your issue is clueless and needs to put you on hold "over-and-over" to repeat your words to someone else!
I have hundreds of personal email accounts and manage thousands of accounts for clients using Google, AOL, Mail, Outlook, Hotmail, Yahoo, etc and the only one that consistently has issues is GoDaddy's Workspace (Secureserver.net). You can do so much more with Google!
Their shared server are so slow and I asked to change the server where my website was hosted but it's not possible.
I took the deluxe package.
Also, it's very difficult to communicate with them because there is no support ticket, no email, you can just call. But most of the time the personn you call doesn't have any answers to your questions.
I do not recommand them at all
I am a godaddy customer from 2011. I was really happy with their service earlier before they introduce new Cpanel Hosting. My website run very well. Buy on their New CPanel Hosting had many problems. They have strictly limit resources for hosting.
Godaddy customer chat support is very poor. They just telling basic thing for users problems without finding what is the real reason for it. I had some problem with sites in new Cpanel hosting when I contact godaddy chat they say lot of story first and say fault is in your site. But finally 2 times fault was on their server and they correct it. I have still problem with abnormal CPU usage problem although my cordings and files are work fine on other hosting account. Godaddy chat people saying basic thing like that check codes and file they have no issues.
I just love the Godaddy! Not recommend another hosting company because it offers everything I need. I own over 500 domains in this company, most of my clients. I had not even yet a problem that was not resolved.
Marcio Rocon / Brazil
I have been using Godaddy up to 6 years registering domains I think thy are the best domain registrar in the world and I'm so happy to be a part of them as a customer, There are 4 reasons make me saying this
1- very easy to use account manager for all products
2- Excellent support & live chat support
3- Thay always offers great discounts for all products
4- thay have several payment options such as Credit Card - paypal - skrill - Gift Card - Wire transfer
I HAD been a Godaddy customer since 2006 and had built and maintained several websites for others through my Godaddy account. I also had a website on this account that I had built and was maintaining for my son. My son and I had a disagreement about his website and he thought I had intentionally done something to change his site without his permission. And that was not true. I love my son and would never do anything to harm him. However, he was mad and talked to Godaddy. As a result of this talk, he convinced Godaddy to DENY me further access to my account that I had had for years, and give MY account to him. All Godaddy had to do was give him his own FREE account and transfer his website for FREE to his account. But they did not do that. Blew my mind. And I later found that my customer account number that I had had since 2006 was no longer valid. Talk about upset! Add to that I had other websites on that account that I no longer had access to. I talked to Godaddy but they were not receptive and did not give me access to MY account. So all I can say, folks, is caveat emptor. You have been warned!!!!
I am a user of Godaddy since 3 Years. In Between I use some another host also. But the features, Support and value I got there. I never got from any other host. One of my site was hosted woth another host and I always receive notification about "you site is using more resources so that we are taking down you site"
But I have hosted 5 Website with GODADDY but never get any issue. .
Excellent I have 10 sites on one hosting and works fine without any problem. I hope to continue like that for ever
I have had a VPS with GoDaddy for just under a month. (Registered for 6 months) and am absolutely impressed by this company. My website loads 75% faster than all websites tested on PiingDom's speed check. In other words, GoDaddy is one of the FASTEST web hosts on the net. What impressed me more was on September 24th it was announced that Shell Shock was a serious vulnerability. Not only did they alert me as soon as it was discovered but they provided me with the root commands to fix the patch.
What's impressive is on two occasions I've had to use Live Chat the first time was because I got myself banned from cphulk due to brute force attempts, and the second was when I misconfigured my IMAP server. On both occasions Chris & Scott went above and beyond. My site uptime has been 100% thus far unless I've rebooted the server on my own and I love the fact that unlike the other guys godaddy gave me 3 dedicated ip's instead of just 1 and they provided me with a FREE SSL certificate for the year.
If you are comfortable managing your own server I highly suggest you go with godaddy as you won't find a server with more resources for less than these guys. Believe me ,I looked around everywhere for a "cheap cpanel vps" and majority of the other guys were charging $15.00 for just a cpanel licence per month where as you get it free with GoDaddy.
All in all, I am impressed and have no plans to move www.theviplounge.net from the godaddy network anytime soon.
Go daddy talk the talk and offer much for little, but when you want something to work you always seem to need something else that requires them to sell you an upgrade. I had several domains registered with another host, I used them fore mails only no websites. I bought their premium hosting package after being advised this would be good. Incoming emails would sometimes get through but at least 50% would bounce saying no mail exchangers. I called support several times and all they could say was they didn't support Cpanel based email and if I wanted email support I needed to buy office 365 for a further £75 making the price more than double what I previously paid at previous provider.
Support are very polite and friendly but sell sell sell.
I have been setting up two websites and running into delay aftter delay.
I keep going in circles and the problem of not being able to load images hasn't changed in 3 weeks.
I have run into an issue where I cannot load images. - the system will not recognize the images I have it- tells me I have no images and it won't upload or change images.
Fist they told me I have too mamy images. I told them I haven't used 1%, they checked, confirmed and sent it to a higher level.
then I was told system was down gloabally - that it wasn't me and and they cancelled my ticket.
When I called back 2 days later I was told my problem was not a global problem, they had to refer it to a hgiher leve.
The higeer level techy said I needed to use jpgs. I asked they how many of my mages inthe system were jpgs and they said most of them. I told them I was loading jpgs. and couldn't get to the point where I could choose the type of file because it was telling me I didn't have any images. and wouldn't load. they agreed this was a problem and said they would send it to a higher level techy.
each time they made me go trough the whole issue with a lower level techy and then when they realized they couldn't handle it sent the problem to the upper levely techhy
The sent me a response to an entierely different problem.
I called to tell them that wasn't the problem and asked them to open the ticket again, it wasn't resolved.
I told them again, the sytem tells me I don't have images. and It won't load.
then they told me the problem was my browser. to load chrome. I loaded chrome.
then the told me not to use chrome. to use firefox.
i loaded firefox.
it didn't work, I called and they said stop using internet explorer. I told them I never used internet explorer. I had safari, chrome and firefox.
this is half of the conversation., it has been going in the same repetative circle.
when I asked if this was the type of service I could expect from Go Daddy the girl said I'm doing eerythign in my power.
I told her it wasn't working it hadn't been for 3 weeks., she repeated I'm doing everything im my power.
I asked who I cold call to compalin about customer service, she said "m doing everthig in m power, I said, it's been three weks, it's not working
I asked again who is above you, a manger, etc that I can call, she said there is a survey you get when you make a call. or you can contact us online.
When I tried to go to the next step, on the write our review system it offered me a free domain name,,then free web hosting, then lost my review entirely...so I had to re-write it...
I haven't been able to login for 5 days in a row now (server problems). I haven't been able to check my emails for 5 days in a row now. I haven't been able to get in touch with anybody with Godaddy for 5 days in a row now. I have lost all my emails in the past because of Godaddy. I wish I had something positive to say about go daddy, but until now the only thing that has been very positive is the payment methods. I have never had any troubles paying godaddy until now.
I hope all the problems get sorted out as fast as possible and I hope you will have email support and chat support soon and that in the future somebody picks up the phone at your help desk. Kind regards, Haroun
I have several domains hosted by GoDaddy. I am preparing to drop two domain names as I am not longer interested in pursuit of those businesses. I have stopped automatic renewal on one by they are saying the second one is "protected." I believe I may have protected that domain name. I now wish to stop automatic renewal on it, but cannot until the protection is removed. They are refusing to budge on that issue. I have provided documentation to show that I own the business that owns the site, which they are refusing to acknowledge. The bottom of their emails to me lists a telephone call if I wish to discuss with anyone, but when you call the number they tell you the only way you can contact them is via email; comply with what the email requires or else. I believe this is an attempt to make me renew payment on the domain name whether I want it or not.
GoDaddy is principally known for being a domain name registrar, and is one of the largest in the industry. I used GoDaddy's domain name registrar services and ttried out there economy web hosting plan. First of all, the plan costs $7.99 a month when you register for 3 months, and $3.99 a month when you register for 12 or more, which isn't bad at all and is comparable to other web hosts.
In terms of what you're getting for the money, GoDaddy is a mixed bag. They offer help getting started with your hosting service which most other hosts don't provide and the features aren't bad at all for what GoDaddy is charging (100 email accounts, 100GB of space for your files and unlimited bandwidth). When dealing with GoDaddy support, they are reasonably helpful and I don't have any specific complaints. For $3.99 a month, it's definitely not a bad plan but GoDaddy as a web host is not a host that I would recommend to anyone who thinks their site is going to have a fair bit of pages and/or traffic. They have unlimited bandwidth on almost every single one of their plans, but it really isn't going to stand much traffic, and if you're looking at GoDaddy's more expensive plans, they just can't compete with a good VPS from another host.
In conclusion, if you're a small business looking to get started and want to host in the same place you're registering your domain name and want 24/7 support and help getting set up, GoDaddy isn't a bad host and can get you started fairly cheaply, but if you want to scale up or are running a more demanding website there are better deals elsewhere.
I am a blogger and I was looking for a Wordpress Hosting.When i saw Wordpress offer (1$/month) sincerly I was really suprised.I registered a free domain to.
Every beginner needs a good and cheap plan.The features are great.Some people don't like this offer becouse it can only support 25000 monthly visitors.So ask yourself,would you have any profit if you had 25000 monthly visitors.Yes and then you can go in another plan.
Support.I rated support 3 points.Why? They have a bad live chat but their phone support is great.I phoned them 3 times and they helped me.It is more proffesional if you call them.
Feature.What can i say.The wordpress is installed.You get a free domain,have backups,FTP acces.
My website is always up.Never got down.
The value is great.I paid 12$ for a year.Very nice.
Godaddy is a serios company and i recommand them do anybody that starts blogging.
They made me love them.
I've been satisfied if GoDaddy for years for my personal use as well as a dozen or so clients! Recently they called me that they are dropping prices because they are creating a new line of product, and asked if i would be interested in saving $100 a year. The rest of the companies try to keep as much of my money as possible! GoDaddy made sure I wasn't screwed by their upgrades. The rest of the people who's sites have issues, make sure your using the right firm-ware, software versions and not mixing scripts. The advent of press to play websites made everyone believe they were professionals web developers. If it's not working its probably a bad script or a conflict script.
Hope this helps and brings up the rating of GoDaddy in the long run.
GoDaddy provides great do it yourself tools to novices. While their support is helpful, there are better sources for learning how to build websites and manage servers. I have had my websites and email with them for almost two years now and always move over to the next best product and never have any issues. I would suggest those having problems get a developer that can help with managing a server, website, and email.
I have experienced legitimate down time on hosting and was given a month of service free.
The experience was fast and enjoyable. Got my website up in less than 2 minutes. They also have a great support team that helps you at fast speeds!
I have used Godaddy products and services for going on 10 years now. I have been developing my online business while working full time so it takes me a bit longer to determine what direction I need to go. I finally have everything in place and only lack a few steps to launch my site and determined that I really do not need a Reseller account at this time. I called Godaddy and I was shocked when they refused to issue me a refund. I have switched paths in the past with them and have been issued refunds and I was even able to locate sites where GoDaddy.com states they will refund you "Anytime." Not true! They will issue you store credit which is not the same as a refund! I call them from time to time for support and that is a hit and miss too. I usually have to hang up and call back a couple of times until I get a rep who will go above and beyond and really help you out. They have them, just have to waste time redialing and staying on hold to find one.
I was really upset today when I was told I could not get a refund, not even a partial refund as I was trying to switch products so I am leaving Godaddy.com and going with a hosting provider that is at least honest so I know what to expect. Not once, the several times I was issued a refund and switched products, was I told they had a 45 day refund policy and I just discussed my plans with one of their reps last week. Very Disappointed!
IT SUCKS!!!! Three days of being on hold and nothing better than "we're working on it." They have hijacked my entire week with their ineptness and their only solution is to upgrade the account. Only 20 customers ahead of my call - that should tell you something right there!!
The up time,Support and Interface of Go daddy is very nice. But It is good for only IIS It wouldn't give much support for others.
very bad support in India, I bought vps here. But it takes 4 days to setup. When I call their support, they always says wait for 5 minutes but they make me hold for 1 hour and then no solution. Then I hired a technical networking person and he setup all thing. Now whats the profit for your paid support. Really dny buy anything from them
I have been a loyal GoDaddy customer for years, until now. After being pushed to upgrade to their new cPanel linux hosting and having nothing but nightmares with how their servers send emails only to be blacklisted by Google and being told it's not their fault I found the fix. Whitelist all IP addresses of the GoDaddy servers so Google doesn't blacklist emails being sent from our form submission on our website. Now per GoDaddy there is a glitch when switching from the old hosting to the new hosting, the DNS records sometimes drop. Our website and emails have been down for 4 days and we have lost approximately $40,000.00. GoDaddy's response? Sorry it's a glitch in our system but you have to wait. Long story short we are looking for new hosting options as soon as our site comes back online. I really hope our page rank hasn't been too affected by this mess, goes to show GoDaddy does not care about their customers or how much money they lose because of a fault in their system. Very, very poor service....
For godaddy, I have no words of praise , it took only input but no output worth my money was given. My company website, was down for about 3-4 hours
. as being a financial company that time during office hours cost me a lot.
Its been months since I am dealing with these problems. Very poor service, and if I wouldnt have switch, it would have taken my business go down with the website.
GoDaddy's incredibly stupid customer service caused my site to be down for 11 hours. We added a Cname and it took down our entire website. When we called to fix it, the customer service person said that it would take several hours to fix (in reality, instant). The next morning, the site was still down. I called CS again and a very rude person told me it had to do with my server, not GoDaddy. Wrong. Finally, my CTO got it fixed instantly by talking to soemone else at GoDaddy. Unbelievably messed-up customer service--incompetent and rude. No compensation for lost down time. Hours on hold to try to talk to someone. A total disaster. DO NOT USE THIS COMPANY.
Paid for a renewal of a premium SSL cert two weeks before the due date on 12th May. My shopping cart provider informed me it had a week before it expired on the 19th of May. What ??? That was when I found out I had to go through the whole renewal process as if I was a complete new customer. Ok, not happy but it's a premium SSL CertI so I jump through all the Godaddy hoops again and supply them with all the documentation including a professional letter from my accountant.
At no point prior to renewal did Godaddy say they would require every detail again, which was very poor communication on their part.
Since then the EVdocs department has failed to communicate with me on every level. The said they had called my accountant but my accountant says this never happened.
The Godaddy website is completely inaccurate and things that I have given them are listed as yet to be completed. They have had all info for over 16 days, yet I do not have a cert yet. As this is a renewal I can say from experience that the. EVdocs department standards have dropped significantly in the last two years.
In a nut shell - paid for a premium SSL cert on the 12th of May, still dont have it by the 6th of July. This is simply unacceptable.
To Whom This May Concern:
I have always received amazing customer support from the Go Daddy Crew. But, today was taken to the highest level of excellence by a guy named Nick Brouwer. My Website Crashed and it was a mess. Nick was not only friendly and cordial, but fixed the problem and was sympathetic and empathetic to every need I had. As a business owner I have never in my life came across such outstanding customer service. This Guy named “NICK” just blew me away. He was detailed in everything he told me, and even though I told him I knew a bit, he made sure I understood everything he was telling me. I just am still in disbelief that this just happened. This not only made my week, but made my year. That’s how ecstatic I am about this service provided by Nick. There is no word in the Human dictionary that explains the level of customer service, knowledge, and straight empathy that was provided by Nick Brouwer. My whole Team overheard the conversation and they just couldn’t believe it either. Their Jaws dropped when he fixed everything in such a small time frame. I truly believe there has never been such a perfect experience in the history of mankind’s customer service, knowledge and communication.
The communication between Nick and I was outstanding. I not only understood and was explained everything but was given amazing advice in which I asked for. I asked for his personal opinion as well as Go daddy’s policies and they were both right on. Perfection. fulfillmentintegrity starprecision starquality starvirtue starcompletion starsublimity starwholeness starachieving starperfectness star excellency star….these are all words that describe My encounter with Go daddy, and Nick. Astonished. Astonishment! This all describes Go Daddy. I don’t even know what else to day but today will stick in my mind and spirit for as long as I live and this just set a precedent to my whole staff who got to hear the whole conversation. I think I got my point across and I could go on for 802 more paragraphs about this day, service and just Go Daddy in General. If I had just 1 Nick on my Team I would be the most successful company in San Diego California. If you have a place or some guidelines you use to train your employees, please send it to me.
Thank you Go Daddy TEAM. Thank you Go Daddy Company. And Most of all, thank you to Nick Brouwer. I would of lost so much money, Time and Stress if I wouldn’t of been greated by Nick Brouwer today. I don’t even think I can do anything but think about how amazing you guys are. I will never ever leave your hosting and services, and as a matter of fact, I am building 3 new sites over the next 6 months. I have 10 domain names and am purchasing many more. I am putting a Ping and Star out through my Social Media sites (27) and may very well make a video just about Go Daddy and your customer service. I own a Cinematic Video Production Company, and this is the first of many many amazing reviews about go daddy and Nick. You guys Rock! That is an understatement. I am going to make up a new word for all of you. Precisionperfectionestality! Keep up the awesome work and expect many many more sales coming your way through my Blog, Facebook, Social bookmarking, Twitter, Facebookbusiness, google places, yahoo local, bing local and a million more. Then, on each post, I will repost it to each of my sources making it a web of Perfect Complimatary reviews.
Thank you to everyone over there at Go Daddy, especially Nick Brouwer.
I have been with Go Daddy for just under a year now. I have multiple email addresses set up for my company using their online webmail. Generally the service from them has been ok. No issues. Until now that is! As you cannot directly archive your emails/accounts from within the admin workspace console, you need to use an email client to connect and download the mails so that you can archive them to a pst file. That bit I can live with, although it does require you to know the passwords for all your mail users. Anyhow, something went wrong with the downloads which resulted in most of the email being deleted from their servers. When I called them to ask for a restore on the mailboxes, they informed me that due to my accounts being held on their european servers (pod 7), they don't keep any backups on these servers. Quoted EU laws preventing them from retaining data. I find that totally unacceptable that a company offering business web mail don't / can't provide backups. Had I of known this when I was picking a hosting company I would have went elsewhere. And will go elsewhere in the future. I feel totally let down by Go Daddy!
Go Daddy's email stinks. Multiple bounce back and all Go Daddy Support can say is add users to allow list which doesn't resolve. We have been dealing with this issue for months now without resolution. Very poor service.
I hate GoDaddy. Whoever is running it - if it is a human at all - is the worst customer service example on earth. No matter how many times I have clicked off on the auto renew, they somehow turn it on in time to bill me yet again. When I protested, they wrote me by email to give me instructions how to remove the domain, and said in their email "Once cancelled, please reply to this email with your confirmation to process the credit or refund..." But after following all their instructions, I replied to their email and they responded with the usual machine-canned-response about having to visit their website and "do not expect a reply to your previously sent email." Geez, how do these idiots stay in business. I'm going to cancel all my accounts, and since they make it totally impossible to actually get a refund as promised (by obscuring their contact info and bouncing my email even though sent exactly as they told me to), it's worth losing the money to get these bums out of my life forever. STAY AWAY FROM GO DADDY UNLESS YOU WANT TO FEEL LIKE YOU'RE STANDING IN LINE AT MOTOR VEHICLE EVERY TIME YOU WANT HELP. I just tried the chat line - at 11:15pm on a Saturday night, and there is a 50 minute wait. I won't phone in because their reps are clueless and the company isn't honorable enough to live up to verbal promises. I want it in writing.
Well it is a while, 10 years or more, since I made a web site, and in the olden day we used to have to wait at least a few few days to get the domain registered and get up and running so how surprised was I to get the web site published within 10 or less mins. After saying that we now seam to be having problems connecting, uploading etc etc but we will wait and see, so far so good
Support and sales is very inconsistent in their knowledge, recommendations and passion for GoDaddy products. It is obvious that training is done under fire. One admitted to having only 2 weeks of formal training before taking the test to go on the phone. He has been with the company for 3 years now and never been trained except through trouble shooting or building his own websites at home. Another could not tell me a single new product or update that I might expect in the future. If this is the public face with users (not race car fans), then GoDaddy will soon be out of the products business and be in server space providing business only. The cancellation of QuickBlog and the suggestion to migrate to WordPress platform I think is an indication of their future plans. I am moving my products (web-builder, newsletter, on-line store, email) to those who are focused on developing these on-line tools. I'll use the reimbursement to keep my domains with GoDaddy, ad nauseum.
People don't choose for godaddy! We made this mistake. The only department that works well is the sales department (before you know it you have 3 different email plans, etc). If you want to loose hours and hours on their "customer help desk", loose all your emails, overpay for bad working services (their business emails are a disaster) then choose for godaddy!!!
The worst domain registrar company ever seen.
There is almost no customer services, all emails come from noreply email addresses and you have wait at least 40 minutes to be able to speak to a representative.
In addition, they are extremely aggressive in selling to you...
I will transfer all my domains from them soon
Godaddy.com rocks because of its support, 99% uptime service, offers and ease of use. I am using Godaddy for 3 years and I am very satisfied.
I am a web developer and have used many various web hosts. Godaddy is by far the worst. At least once a week my sites were down for several hours at a time. I would go days without getting any work done and having to tell my clients that I just stared at my computer screen all day because godaddy wasn't working again. Do not ever get web hosting through go daddy.
Godaddy is very good in terms of the features/support/uptime offered by them but its relatively expensive. Just like any other premium service, need to pay little extra for using one of the best in the class. The features are relatively easy to use and godaddy being one of the most popular one, you can easily find solutions/help on the internet on a variety of things without needing to contact support. Highly recommended as the little extra is well paid off with the quality delivered.
They are great at sales and getting your domain switched.
After that it all goes away. 4 months to get me live after I learned to build the website myself and had to beg them for help the whole way.
I was told they could do it FOR me for a few thousand dollars.
I have had them for a year and had NO business, and now towards the anniversary, they are prank phone calling me instead of wanting to see
how they could improve my business to improve theirs.
The only good thing about it is that their supervisors have had to correct and refund half of what I was charged in the 1st two months last year.
I am looking for someone else who will show me how to use the features they offer, and how to set up and maintain the site for myself.
They certainly are not looking out for their clients.
Sorry. But they cannot even register a domain name. After calling 3 times, they still have not idea. Yet I registered via another website provider and it was instant. . Sorry but they are hopeless. If you have any problems they won't be able to fix it! Go with a different provider is my advice
Great Web Hosting! I had ever seen. I had really rid of my previous hosting company with their often downtime. So, I decided to change my hosting provider and came up with Godaddy. I have sign up with their managed wordpress hosting and The transfer of my site is really flawless and very quick. Now i had never faced any single downtime and my site loads very fast. Excellent customer support, Great features and services. I really recommend this hosting to every one.
I am the owner of Longmont Website Solutions (http://www.longmontwebsite.com) and I'm taking time out to write this because I feel so strongly about the experiences that we have had with Go Daddy and our clients.
The first thing to make clear is that if you work with Go Daddy, under no circumstances should you allow their pre-checked 'Domain Protection Service' to be added to your cart. The only thing that this 'service' seems to do is make it virtually impossible for you to transfer your domain at a later date.
We recently had a client - a mid-sized contractor - who needed to transfer his domain. First, and perhaps unsurprisingly, Go Daddy will not speak to you as his webmaster - they will only speak to the named individual from the account. If he happens to be the CEO and GD keeps you on hold for 50 minutes, you can imagine that this is tough. But at least it makes SOME sense.
Next he was asked to fill out some forms. He did so, there was no response for a week. He had to call - and hold - again, to be told that he needed to fax his business license to Go Daddy. And his driver's license. He did this - a week later, after no response, there was another call. This is getting ridiculous.
Overall it took six weeks, multiple calls, multiple faxes, and large amounts of personal and confidential business information to wrest control of his domain from Go Daddy. When he did - is this a coincidence? - the domain expired in 13 days, meaning we had to pay for another year before we could transfer it due to the two week domain lock.
We went through a less horrific, but similar situation with a floral designer, and a very bad one with a non-profit (who eventually had to get a new domain).
I recommend strongly against using Go Daddy. Their business practices seem designed to confuse the layperson, and are very hard for even an experienced firm to navigate. Beware.
Patience and Compassion reign...
I am so impressed by the patient and compassionate customer service. I have been a GoDaddy's customer for quite a few years now.
And I love it.
Especially how you relate with your clients/customers.
My most recent experience, just today, was to update my registration of my business domain, as well (update) my new, current last name.
Both Chris and Tim did a wonderful job helping me out. I especially appreciate Tim's wonderful sense of humor, patience, kindness and compassion, as he guided me along how to update my password and last name change.
Thank you so much for everything.
Keep up the amazing work of connecting with your customers in such a beautiful way. The ultimate success of any business lies in how we relate to each other, regardless of what the product be.
Have a beautiful day.
Godaddy has great marketing and it used to have decent support. Recently the support has been the worst I've ever received. I sent an email to their support department and I received a response stating I should not expect a response. The email referred me to a phone number status. I called the "24/7" phone number and got a message that they are not taking calls at this time. I can however read their articles - which are not helpful to me because I need technical support.
The reason I need to speak to them is because my clients are unable to pull up any tabs on my website. They are only able to view my home page. I found the same problem when I tried to pull up my information. This is not the first time I've had this exact problem with my Godaddy website. Before, it was determined the problem was on their end and they fixed it. I should add that took two days! Now, I can't even reach them. Godaddy is very hard to work with if you experience a problem. It's obvious they are more than happy to sell services. However, don't expect support. They DON'T want to hear from you once they've sold you a product. I cannot recommend them. I've lost two clients due to Godaddy. GO ELSEWHERE!
There are certain departments withing GoDaddy that are only reachable via email. This presents an issue for online businesses when there are technical hosting problems that needs to be be resolved immediately.
Our online site was down for more than 36 hours and after numerous unanswered emails we decided to call their customer support. In short we were told that there is nothing can be done and we just have to wait until someone from that department decided to email us back. Well, we are not in the business of losing money so we took our business elsewhere. We will never work with GoDaddy in the future.
I absolutely hate the change that they made to website builder a few years ago the new one is clunky, not user friendly and overly complicated- a complete waste of my time. you cannot even cut and paste don't bother buying it, I am sorry i did :(
I actually had great customer service, although it took a very long time to get through. Attempting to set everything up was a nightmare, however.
Ended up canceling my order because of ongoing issues. Very off-putting via selling rep, she put way too much out there and pressured us to buy things we did not need, this made us uncomfortable, and reduced our trust. She was not listening to what our needs were, and seemed more interested in just getting more dollars. Are there ANY web hosting sites that do a good job?
GoDaddy's refund policy sucks! They charged my account twice for the same renewal and when I called and asked for 1 of the charges to be refunded they informed me that refunds are not permitted outside of a 5 day window, even if the oversight is on their part! So now I am screwed into being tied to them for another 2 years. If i choose to cancel my service with them they would give me 1/2 back but would hold on to my domain name for a while so that I cannot keep it and use it with another hosting company. It's bad business to over charge and then keep the money! I will be taking my business elsewhere.
I hate these guys. My website has been down four times in the last month because these idiots can't figure out how to keep their servers running.
When they do get them up, the servers are so slow that my site barely loads.
- the service is very fast up and with cpanel one can chose the own user name
- the service works fast
- ssh access
- no transfer help with cpanel, hostgator has good transfer help
- no possibility to submit tickets
- long waiting time even for chats of more than 15 minutes (chat option only in the US, not in Europe, and customer service there is between 12 and 6 during weekdays, so this is the worst I can get for that price).
The customer service has been amazing with GoDaddy.
Unfortunately though, great customer service doesn't make up for their complete lack of uptime.
Multiple times a week I run into issues with not being able to access my websites. Either through my ftp uploader, or just through visits on my browser.
Everytime I contact them about it, they say its up fine.
I host 6+ websites through them, and all run into the same issue.
I know I don't pay a lot for hosting, but I would really like to see more uptime.
I purchased a domain and a premium hosting from GoDaddy. From the first day I was experiencing downtime, lags and timeouts in the site and their cpanel. I used their ticket system to submit a ticket because I am from Greece and I don't want to pay for international call to UK.
I sent them three tickets, day after day for three days. There was no responce.
I canceled my purchased products after a week. I had to do it because on their help articles they said that "in order to get a refund you have to cancel your products". After that I was supposed to make a ticket in order to get a refund because a cancel is not enough for them... But the last 2 days the support system ticket is disabled...!!! So now I have the option to wait and see.. or make a 30 min international call and get charged 15-20 euro in order to get my 80 euro back,
Nice refund policy!
There isn't anything lower than one star??
My beef with GoDaddy centers on their customer "service," which was worse than anything I have ever experienced anywhere. It began when I wanted to cancel a series of domain names I created only to find one of the terms was copyrighted. (I created the domains in anticipation of starting a business using that name, only to find out later I couldn't.)
To cancel, their customer service wanted me to provide them with a tax number and address of my business. I made the mistake of thinking I was dealing with reasonable people, so I explained that I never did start the business, that I could not use the domains I registered.
Then came back with a request that I provide them more information on the business. I explained, again, that the company does not, nor did it ever exist.
They then asked me to provide them with government ID, such as a passport, driver's license, etc. I sent them a copy of my passport. They responded saying they could not read it clearly, despite the fact I checked the jpg before I sent it to them.
I sent it again. The responded that it wasn't any good because it did not show my address.
I sent them a copy of my driver's license. They responded that it was not clear. I sent it again. They responded that they could not open the file and requested that I send it in jpg format. (It had been sent in jpg format.)
And that's where I am today. Please, if you value your sanity and put any kind of premium on how your time is spent, do not deal with these guys. Again: What they call customer service is a death of a thousand cuts.
Worst Support Ever :
I am have hosting with many hosting providers. Godaddy support is the worst I have ever come across. The emails in one of my accounts is not working for more than a week now. Everytime I call support I have to repeat the story to each agent.
Also, the phone agents are just billing support. They are not technical people and will keep me on hold for 10 - 15 Mins.
Still no resolution.
Dont know what sort of world class support they provide.
The worst of the worst! Stay far far away of this company
My website was a joomla website about cheapest product of a market. Nothing illegal or for adult. Nothing wrong with my content. THis is what happened with this very bad hosting company Godaddy:
1) You buy a web hosting.
2) You spend time to set it up
3) You start to promote it
4) They put down your website without any reason
5) They don't inform you at all
6) You cannot login in cpanel anymore
7) You cannot fix anythign
8)They don't have livechat support
9) You send a mail and you wait...wait....wait....
I have over 45 domains with GoDaddy. Never had any problems, the site is user friendly, whereas some of my clients host with other companies and it is a nightmare trying to figure out how to change name servers, etc. Of course I only use Homestead to build my web sites. So I cannot comment in that area for GoDaddy. Their prices for their domain names are up and down, but competitive with the other companies. All in all...I am very happy with them.
Support (once you actually reach them) is friendly but after calling 5 days straight (and always talking to different people) I got 5 different answers to the same questions. There's no follow up, once you hang up they forget you exist (in spite of what they say) and nothing is simple. Their templates are fine, but their navigation (buttons, links etc) is a nightmare to use. I never had any issues with up time. But the hours I spent trying to find simple tools and the hours I spent either on hold or waiting for them to call back? no thanks. Once my subscription is done, I'm done too.
As a designer and I always recommend GoDaddy to my customers. They consistently offer excellent services. There have been a few times that I've needed technical assistance and their customer service representatives have gone above and beyond to help me. A+ to GoDaddy and I recommend them highly.
I have nothing but good support and good uptime from Godaddy They have always been great and they have all the tools built in. Most importantly it works and does not crash or flake out when you need it to work. http://www.hometownvintage.com/ has been running great for over a year now with godaddy.
They have the WORST customer service! They treated me like I was trying to steal domains because I wanted my password reset. They were very rude and put me on several holds. I would not use them if I was paid to do so!! GO ELSE WHERE IF POSSIBLE.
I use their bookkeeping service and it's been a life saver for me. Highly recommend this feature for sole proprietors or small businesses.
I called GoDaddy about 5 days ago and talked to a salesman and gave him a code for a discount for a renewal. He told me that I could just checkout in my
basket and pay my fees. I called this evening, was told that they were busy and would call me back in x minutes. They called me back and put me on hold
longer than what the waiting time was for when I originally called.
I finally talked to a salesman who told me that the coupon was only good for my .com not my .org. I asked to speak to a supervisor and he refused.
After serveral more attempts, I finally was able to reach a supervisor. She said that her records showed that I had not talked to anyone at Go Daddy for over 30 days. She said that she was trying to help me but needed the code which I did not keep becasue their represenative said that he had put it into my cart.
I have used Go Daddy for over 10 years and am fed up with their long waits, incompetence, and lack of professionalism.
Godaddy charged me $20 for invalid contact information. When I check the contact information, I found that the country code for the phone number is missing (+1 for America). I am sure there is no such field when I register for my domain on the registration form several years ago. They changed the format and they charge me $20. That really sucks. Bad, bad GoDaddy.com.
Email support takes days to receive a reply and even then they don't properly answer your question meaning you have to wait even longer for a proper response. They try and fob you off with links to support documentation. I wouldn't have emailed if i hadn't already read through all of that beforehand, so thanks for sending me links to these articles again GoDaddy!
After various emails to their support department I gave in and decided to call them to fix my issue. Never have I spoken to such passive aggressive and rude support staff. I'm a competent web developer and the issue was with Godaddy itself, however they were blaming me saying I was deliberately wasting their time. Eventually they realised the issue was on their end and fixed it for me. Took longer than it should have though.
In summary don't go with GoDaddy if you might ever need any form of support. What a joke.
I have never written a review before but I was so angry at how I was treated that I felt compelled to let others know how poor they are.
Support severely lacking for key applications like Joomla, Drupal and Word Press as well as Plesk. General server query handled well. Response that third party applications not supported even though provided does not settle well especially since problem occurred during routine update.
Go Daddy was my first hosting company I was with them for many years when they first came out. Later after getting more popular, they started getting to big for their servers and they would always crash. When I'd call support asking them if there was an outage they would be very condescending insinuating I must have down something to my site to make it go down, Insulting my intelligence, telling me to clear your cache, Never once did they ever own up their servers were down when I would be on the phone with support. It would only be hours later when I would call back to complain again I would get a status alert on their hold message stating they were down, The servers were down for days at a time. I finally ditched them but transferring all my data was awful.
I am very upset with godaddy. I needed to change over one of my many domains with them to a different hosting company. This domain was up for renewal in about a month and a half. Before shifting the domain over, I needed to update some very old contact information that godaddy had for this domain. I made the changes, and NO WHERE did it tell me or warn me that updating contact information would result in a 60 day holding period on my domain. AFTER I made the changes, it then tells me that the domain can not be transferred for 60 days. I called customer support and there was nothing they could do. The customer support guy had no suggestions, and did not sound like he even cared. So basically, I am forced to renew with godaddy for another year, otherwise I will lose my domain. Godaddy is a complete joke of a hosting company, and I will be moving everything I own away from them as my domains come due. Never again will I use Godaddy and neither should you!
Stay away of this website.
This is waste of money. you'll end up with a restarted page that will not allow you to put even your facebook page or twitter account.
You can't do anything you want. everything is not working.
I am stuck with this garbage for a year.
We switched our hosting to Go Daddy which included our corporate email. The hosting part has been fine and our site is working better than it ever has. However, the email is awful - seriously awful (this is paid email - not a free version). Email was faster and more reliable in 1999 with dial-up service. It takes multiple attempts to attach the most basic 1 page WORD document. We regularly have to resend emails because they don't go through the first time. Some days it takes several minutes just to load an email even if there are no attachments. We have experienced these frustrations at all of our locations on a variety of computers and networks. Go Daddy email is no respecter of venue - it sucks every where. Oh and when we call tech support, do you know what they tell us? They tell us that we should upgrade to a more expensive package and that will fix the problem. That's like buying a Honda, having it break down and then being told by the dealer that the problem is that we didn't buy an Acura. Thanks Go Daddy - way to take care of your customers.
LOVE their website builder! I own InternetGuru4u.com and build sites for my clients and it couldn't be easier for them. First all your fees are paid upfront so now more scamming by website companies charging big monthly fees.Second, its easy to use and they have some great templates. In reality every website is built with a template and theirs are easy to add content and pics.
All the complaints I see are from people who are just frustrated because they dont build websites. Besides that their Customer Service is very easy to call and speak with knowledgeable reps. I've called multiple times and always been helped.
Other sites like wix, weebly and 1 & 1 which offer free services well like they say you get what you pay for. The only reason I like thos sites is I get paid to fix them or upgrade them to a real website.
If you want a great website would highly recommend GoDaddy! But know something about what your doing you can just build a website in 5 minutes like those other sites say! Be patient and you can get a fantastic site!
Sent a link to a customer who said Godaddy has it parked? I called and they said everything renewed except my hosting domain. I was charged for web site, calender, emails and SSL but Domain didn't go through? They said they could recover it if is wasn't parked for more than 30 days. I just found this out and we are at day 35. After 30mins of trying to recover it. The customer service rep said its was lost for good. I don't depend on my website to find me work but more to showcase my company. They didn't even say they were sorry. Not that it would change anything but they call me once every 3 months to up-sale me features but they can't tell me my domain was close. I'm moving on and will have my credit card company refund there charges last month. Stay away from godaddy! New owners and service sucks. JP
Godaddy is definitely a non customer oriented company! Its main purpose is to get money from customers by all the ways possible.
I've just bought one Office 365 license that gives me the website and emails boxes I need, so I cancelled these services at Godaddy, I had for longtime.
I had also bought 5 domains and all with expire dates of end 2014 and one till 2015! Now they say I "deleted" the domains and they got expired!
After several support tickets exchanges they insist that I most recover the Domain I wanted more (with expire dates in 9/14), and pay 80 $ for that.
One of us (me or Godaddy) is stupid!
I would be stupid if I wanted to delete registered domains I paid in advance and not expired
Godaddy is stupid to think their customers want to drop money away.
Godaddy site allows to delete already paid registered domains ... and after they ask money for recover. This is stupid and non ethical!
I am a 61 years old economist and former CIO in important companies where Customer Relationship Management (CRM) was priority number one.
CRM is a word that Godaddy does not know!
(non English native)
Whatever you do, do NOT use GoDaddy's Website Builder. It is nonsensical and a HUGE time waster. I cannot tell you how many times I have had do the SAME WORK THREE TIMES OVER BECAUSE THE BUILDER SAYS IT SAVED but it didn't. I have had the service confirm that changes are published and then proceed to revert to old versions! This is not a user error, I wish it were that easy to explain away. This is easily, hands-down the most frustrating service I have ever used. I'm your friend when I tell you: don't do that to yourself--there are WAY better services out there.
I registered a .Plumbing domain.
Payment was recieved, processed and the domain was entered into my account.
Name-servers, sub domains and email addresses were set-up and used.
I called GoDaddy several times during the day for other domains and errors I was seeing on their site and this .Plumbing was also Assured as registered with me as the legal owner.
I took that check to the bank and cashed it. I got agreements with clients, print media, magnets.
I called them and sealed deals.
I posted and shared my domain and plans across the internet, even in the reseller forum.
I spent thousands, with the assurance that the domain was mine and the clients I'd already attained would be making payment.
Today the domain was removed from my account.
I was told another person registered it at the exact moment I did.
No explanation was given as to how the owner was determined.
Not only has my business suffered financial loss, but a loss of consumer confidence.
Already, several lost clients refer to this as a 'fraud' I attempted.
They've spread the word that I try to get payment for domains I don't even own.
This isn't just going to be OK.
My family has suggested lawsuits and non-sense.
It seems apparent that there is no way I can keep the domain?
All of the money I spent in advertising will be a loss to me and a gain to whoever got it.
Any ideas how to resolve this?
Isn't it reasonable that they atleast replace this with another gTLD of my choice that is in the landrush phase?
GoDaddy.com sucks because:
I have been trying to simply set up a new contact form on my website using their new shared hosting plan. At first all their online help files stated I needed webformmailer.php, which is standard for many hosting companies. Great, I'll just copy it to my sites root folder and my form should work. WRONG, they have done away with webformmailer and gone to cgi files. After no reply to my email support ticket after waiting 72 hours, even thought they claimed they would respond within 24 hours, I called customer support. After a 25 minute wait, a tech answered. It took him 10 minutes to realize they no longer use webformmailer, he then finally sent me a link to instructions on using cgi email published by MIT??????
What they failed to do was put the cgiemail and cgiecho files in my cgi bin. So now I'm looking at another 30 minutes or so of wait time on the phone to get a simple web contact form working. Absolutely stupid waste of my time. I will never recommend Go Daddy to anyone.
They are terrible. All I needed was a blog that worked. First off there is no templates that are decent in the Quickblogcast that have any real threads and it is a pain for people to even leave a comment. Then the comment is off to the side and doesn't even follow the articles in a concrete fashion.
Then I had four friends try to register to my blog sent to their email. They kept getting bounced back. I'm a writer so the blog is primary for me. I called them repeatedly and the answer was all four of my friends must have "put the wrong email address in." Sure all four did it. They run an internal check and tell you all is working fine when it isn't. I put one of my friend's email in and it doesn't go through. Call them again--they say it is working fine. I'm not a computer expert. But christ, something is obviously wrong with their software.
I was wondering why with the number of post views I'm getting why only a few dozen subscribers have actually signed on--I think they can't--probably try once, get kicked off like my friends and then people aren't going to spend all day on it--they leave. Because I've gotten 400 post views a day but a subscriber only every few days at best. And I think the site isn't up a lot because suddenly no one is looking at my recent posts----when I've had 400 a day.
Building their website via templates totally sucked. It would change the font all the time after you clicked it, it would move the lettering around and just absolutely sucked. Then what it looked like on preview wasn't exactly the alignment on the site.
Good God I thought I was the only one. No wonder I'm not getting any permanent members to my blog. Apparently everyone is having problems with them. I mean really, 90% of these comments say you suck. What does that tell you. Godaddy, we are done. Will contact squarespace tomorrow.
Any of the reviews on here giving 5 stars have to be fake.
The website won't allow me to change my domain to another registrar - it blocks that 'functionality.' I have emailed customer service with no response. It's clearly intentional and maybe illegal that they do this.
If I'd known they'd block me from transferring to another registrar I would have gone elsewhere.
Briefly, two main problems to date: The reseller package does not work on the latest browsers. For example, create an account at my reseller website, VATFreedomains, and buy a domain name. First problem is that your control panel will have faults. While Godaddy has made sure it's own camp is in order, the reseller's websites have been trashed. The second problem is with email. Again, the control panel will not work with the latest browsers. Ergo, my business is now trashed and I will have to abandon it, or try and transfer to another host.
I can also add that last year I had a spam filter on one account and set it to keep my 'spam' for 30 days before I chose to manually delete. Godaddy trashed all my emails they considered spam before they even reached my email account. Interestingly, the Godaddy-defined 'spam' emails were from an established competitor. Perhaps Godaddy do not like competition? Did they trash my emails to try and stop me transferring a domain name?
On ALL occasions, Godaddy's attitude (and I've experienced this over several years) is that they cannot fix a problem, then they don't give a damn. Worse still, they are adamant they never have problems there end (*with one recent exception) and think they are God's gift to humanity.
*On the note of that recent exception, I tried to renew a domain with them - one of two, in fact. The first domain did renew, but the second did not. Both were on the same order / receipt and it defies explanation why the second domain did not renew. On this solitary occasion, Godaddy did admit the problem was at their end.
Overall, the customer support is pathetic. Yes, you can telephone and speak to a 'human being', but what use a human being who is badly trained and couldn't care less about your custom?
been with go daddy since 2006. they have gone down hill in reliability. they do not alert for any new features. they no longer offer refunds or prorated refunds. so now they hold over 300$ in store credit, that I will probably never use in my lifetime. I talked to supervisor, who offered the new features-hello, if you would have alerted me! just kidding- I'm done with go daddy.
anyway, i don't believe it came as any surprise to the supervisor nor the support tech that I was leaving my host in to someone else.
I wish I could upload some phone screen shots of how long Ive waited for support! I have one that is 45 minutes long. today i just opted to have them call me back in 25 minutes. Yesterday, the tech forgot to put me on hold as I listened to him help another customer while is was supposed to be looking something up for me. DUH!!
long story long,
they are still BEST for domain registry, but they SUCK at hosting and they SUCK at customer support. next stop BBB maybe they can get go daddy to release my cash!!
I've used GoDaddy for years to host my personal domains, and to be fair, that service is great and good value.
However, I decided to move my email hosting to them as well when I saw prices were creeping up with my existing provider; almost right away I regretted my decision.
Email to one account showed up in the spam folder of a completely different account. I emailed their support and was told to forward an eml file of the mail in question; the provided instructions showed no such option. It was only after 3 or 4 to-and-fros and wasted time that I was told this only worked in the 'classic' view. The problem, however, was never resolved, but it did just stop of it's own accord.
Then, emails just started bouncing from a very, very regular sender (10-20 a day) and business colleague. Again, I emailed support, and the response was some platitude about links and spam. Why didn't it end up in my Spam folder? Surely, I'm the one who should determine what is spam and not. Another email to support later and I'm told to forward the email to them again, as an eml file. When I point out the email bounced, so how could I possibly have it, they asked for a forwarded copy from another account, which in fact I had provided from my Yahoo account with the very original support request.
Then they had the temerity to say that this was best done with 24 hours of the bounce (network reasons); at this point we are now 4 days into the problem!
I don't know if the email support people are under some kind of time constraint, but it seems to me that they don't actually read and digest fully the content of emails to them, and rely instead on 'form letter' responses.
Another huge bugbear is that insist on 'wrapping' the support response in Spanish even though my account is in the UK and I use the UK/US support email; I'm a Brit living in Spain (hardly unusual!) so I get that my IP address with be Spanish, but surely it's not beyond the whit of man to respond to English customers in English no matter where they live?
In summary, fine for hosting (where you'll rarely need support, arguably) but shockingly bad for email hosting, especially if you need support.
Bad. And Bad again. Firstly, there's something ludicrous about a web hosting company that can never present logical, navigable websites to its customers so that they can administer their own websites efficiently. They are MUCH more concerned with getting new customers. (And their CEO shoots big game for fun, but that's a tangent.) I have been using GoDaddy for several years and the only reason that I stay with them is that they haven't managed to f*ck up all the site files I have personally created and uploaded for them to host. Periodically I have to call them to see how I can perform what should be elementary tasks via their customer webpages, but I justify this by appreciating that I can (rightly) use their countless phone operators as punching bags, in hopes that my complaints might be escalated to someone within that organization who has a clue. And it's cheaper than hiring a shrink!
Especially if you are looking for domain forwarding. Its been over a week and something as simple as pointing a new domain to my current website has not been done, despite them saying it would take 24-48 hours. I have been in contact with them on 3 separate occasions to get this sorted and each time they baffle you with bullshit. I since then registered the .co.uk version of the domain with another provider and it was forwarded within the hour.
I tried to cancel the service as now I no longer need this domain name as its for an event which has now been advertised with the .co.uk domain but they are refusing to refund me as its been more than 5 days.
The only reason it has been more than 5 days is because they kept giving me excuses as to why the forwarding is not working. If I had known it would be such a struggle I would not have bothered with them in the first place.
I am still determined they owe me a refund as I did not get what I bought in the first place. A domain that forwarded within 48 hours!!! I have recalled the payment through my credit card and now I am just waiting to hear. It not much money in the grand scheme of things but I have spent so much time corresponding that it is now the principle of the matter!
Godaddy has NO support and the forums list places to go for help that don't even exist. The features that are available are minimal. The only way it can look "professional" is by a generic template. Hire a graphic designer! Don't waste your time and money on Godaddy.
GoDaddy increases its prices hugely at the time of renewal. They must figure customers are locked in with prior email records, etc. so it is difficult to change. They also accidentally all of my sent email history and could not recover the data.
I feel so sorry that we bought the hosting service for a full year, just going by the brand name. Pathetic customer services. Called the customer services for resolving very slow site speed. Site load of above 8 seconds. Was put on hold for almost an hour and a half and given extremely silly reasons from - "Clear your cahce"... to "Your domain is not hosted with us"... to "check with your ISP".
The site opened in less than 4 seconds on a test server with low ISP connectivity.
We are probably going to dump this for life, write off our years subscription and just tell whoever we know about never calling godaddy again.
Refreshingly superb customer service! Recently I called GoDaddy's customer service line to cancel my account because of a recent job loss and not being able to afford my site anymore. Of course, I dreaded this because I have contacted companies in the past and canceling is always a hassle; since past companies (normally) never make it easy on you. As the phone rang, and my anxiety of what the customer service representative was going to say grew a man answered the phone. He politely introduced himself promptly asked me for my customer number and what he could help me with. I replied "I would like to cancel my account due to a recent job loss". The man replied "Of course", he proceeded to ask me if there was anything else he could do for me and I responded with a pleasantly surprised, and relieved, "No".
This absolutely hands down was the least complicated canceling of a product I have ever encountered. Not only did it take me about two minutes to cancel my subscription, there was not one harassment, not one question of why, or what can we do to keep you. Just a simple "of course" and I was on my way.
Thank you so much GoDaddy, not only for your last year of providing me with a wonderful host for my website, but for not being a pain in the butt when I needed you the most. Great Host, Great Company!
You asked me how I would rate go-daddy? Well, you don't offer a zero star. That's how I would rate them. I used them for hosting - THEY LOST MY ENTIRE DATABASE! That's after THEY HAD MY WEBSITE DOWN FOR AN ENTIRE WEEK!
After doing more research - which I should have done in the first place - developers told me that no one would take me seriously if I used go-daddy for hosting.
DON'T EVER USE GO-DADDY!
Direct Approach Solutions
DO NOT USE THEIR WEBSITE BUILDER --- One of my organizations has been using the Website Builder for over a year. Recently, when the guy that maintains that website logged in to update some photos, he was given an option to "upgrade the Website Builder from v6 to v7". The message indicated there would be minor changes. He clicked yes. What he did NOT know was that there was no migration approach other than to START OVER FROM SCRATCH. This isn't just an UPGRADE! It's a new product and their instructions are to go to the existing website, copy and paste the text into NOTEPAD documents and then paste the text back into the new website you MUST design.
Godaddy is worst service provider and even more worst kind of web hosting provider.
Godaddy's customer call support looks like waste of time to me.
Every time the call representative says "SORRY SIR WE DO NOT HAVE RIGHTS TO DO THIS OR THAT".
My website backhand site have some permanent issue because of godaddy hosting configuration.
It's nice that I can call the GoDaddy tech support # and get a human within a few minutes. But I had a problem recently that they didn't have the proper training to help me with -- and they should have.
I have an IMAP email account. My emails were being deleted after 60 days. Twice I called tech support. Each time I was told that the problem had to be in Mozilla Thunderbird since I have an unlimited account and the GoDaddy server would never delete my emails. I spent about eight hours trying to fix the problem in Thunderbird. I uninstalled the program and reinstalled the program. Over and over I looked in my Inbox "Folder Properties" and saw that the Retention Policy was set to "Don't delete any emails". Still my emails were being deleted after 60 days.
I called tech support for the third time. The nice gal again told me that there is no way the Go Daddy server would delete my emails. We went around and around, and finally she put me on hold and spoke to someone else. When she came back, she had me log in to the server and right-click over "Inbox". I finally discovered that Auto Purge was set to 60 days. I didn't know that I could right-click over a folder. I thought that if I wanted to change a setting, I should click on "Settings". Silly me.
Three out of three GoDaddy tech support employees did not know about the server's Auto Purge function. I wasted eight hours chasing a red herring when a simple suggestion would have solved the problem instantly.
I sent them a message suggesting they tell their tech support employees about Auto Purge. I received a form letter reply.
Great package for a small business.
Price is very good for a web domain registration and yearly subscription.
Cheap compared to other web hosts. Many useful tools to enable better search engine optomization.
Web builder is easy to use for a novice like myself. I have created a great website in little under a day.
Package is easy to use.I have created a website with music and animations.
Has all the benefits,cant find faults.
See for yourself www.london.gasboilerquote.com
I had no problems with the hosting other than the typical learning curve due to the differences between GoDaddy and my previous hosting company. Then, 15 of my 17 domains went down. I called customer support and they said that "We provide the platform but other than that you're pretty much on your own." I called back & they said your domain is forwarded away from GoDaddy. Hang up & unforward it and call back. I hung up & tried to unforward it but it wasn't forwarded and it was never forwarded. They guy just wanted me off the phone. I called again and this time the woman said that she could get my settings "straightened out" but that it would cost me $150. I filled out the survey after each call and then went online & filled out the feedback survey. So call #1, survey #1, call #2, survey #2, call #3, survey #3, and feedback survey #4 makes SEVEN attempts at ME trying to solve my own customer service problems. The book "How To Provide Outstanding Customer Service says that the worst thing company can do is to force their customers to solve their own customer service problems right there on page #74. I tried 7 times but couldn't so I'm now on page #75 I QUIT and canceled my account and I'm going to use the refund to find better hosting company. ABSOLUTELY NOT impressed with GoDaddy. On top of that they are REALLY annoying with their buy this, buy that, buy this nonsense when you're simply trying to pay for the one item you have in the shopping cart. Basically they tacky-ed me and customer-service-failed me to death. I'm GONE!
The website builder is painful to use!!
Very minimal features; no alignment tools. The template is so loose, it's very easy to completely loose the style. The page display is so large I can't see the entire design at once. The navigation menu widget has no vertical text placement, and the navigation highlight buttons are going out of boundary, and I don't see a tool to fix it.
The navigation has other inconsistencies, so it looks very unprofessional.
I think this is best time write some review about godaddy because that much I hate those crap company at this moment. For that last few weeks or month their F***** server is down almost whole day.. I dont know how much complains I've heard from my Customers... my request is never go for godaddy for those who is looking for good hosting. There is lots of choices.. today Im frustrated badly because of their support too. My 10+ client websites are down today and I was trying to contact their pity customer care which they marked as 24/7. But from the morning to till this evening I didnt get them connected atleast one time. The IVR always saying please wait for the next available representative.. Total crap hosting company...
I recently spent about 12 hours on the phone with Godaddy support as they attempted to create a simple plan for, for my simple blog website. After hitting dead end after dead end, they finally just dropped my call and told me all the problems were fixed. If you want to host ANY form of revenue generating website, stay FAR, FAAAAR away from Go Daddy.
I'm moving my site to AWS this week.
Website Builder is impossible to use. It is unstable and completely worthless.
Buyers Beware! I would not purchase Website Builder again and I would NEVER recommend it to anyone.
Purchased a year package with web builder 7
This is what I have found
1 took two days of playing around with chrome and it still doesnt load on chrome they say add ons etc preventing the builder from loading after 2 days and jumping through hoops still didnt work, so i finally decided to use iexplorer which i havent used in 5 years..fine strike 1
2. finally get a chance to load the webbuilder since they dont give you examples of websites until you buy i was excited to see the templates very much a let down I am a restaurant owner and it is for a restaurant, maybe 10 different templates to choose from, with no bells and whistles or add ons, they have partnered with locu with will display your menu in htlm not PDF but for a price $299, no reservation software no real useful apps for a resto website.
3. functions and add ons or lack of:
no streaming banners availaible
you can not ad a video unless it via youtube.
you can not copy and paste
you can not underline
you have a choice of less then 10 fonts
no email marketing or email datebase capabilities unless you purchase an additional email marketing plan which does not allow you to keep track of birthday etc.
after adding all my text for my first page when i went back in to edit it does not allow me to edit unless I clear my internet history (which took 2 emails and a day to support to figure out) in which they replied change your inet browser- I told them i have run out of browsers to choose from. I wish i could blame my own computer but I have a very good one.
So now i am stuck with test i cant edit, no way of showing my menus, no way of adding reservation software
Oh how I wish I had read the reviews first. We have spent thousands of dollars and many hours, upgrading from one GoDaddy server to another only to find that we "need" something different. We even upgraded to the "expert hands" service. You might think that a company could migrate data from one server they own, to another server they own, after they are paid to do so. But no. Impossible.
Be smarter than I was. Stay away. Read the other reviews and go elsewhere.
GoDaddy is very unfriendly to business.
They charge huge amounts of money for very limited service. Especially email. They charge per email, literally. There is no possible way to host a modern web application that uses email as a regular way to communicate with customers without paying A LOT of money. Other companies give you this for free.
GoDaddy may be fine if you want to host some silly blog, but if you want to host a robust web app, GoDaddy is just here to fleece you, fleece you, and fleece you.
I moved my successful running website to GoDaddy and had a hard time to make my website run in the new environment, since basic stuff like sending email is blocked. I managed to bring the website up and it was running fine for few months. Then GoDaddy moved it to a new environment, without telling me what has changed, just blaming that my code was the problem, when the site did not run anymore. I spent months and ten thousands of USD just to figure out what they did. In the end I gave up.
Their support is practically none existent. The support guys have no idea of ASP.NET, but they don't let you contact any technical guy. They always blame you, the customer, for the problems they cause. Their documentation is pathetic, support mostly providing links to Microsoft and StackOverflow. Hosting with GoDaddy was one of my most frustrating experiences in my life.
Version 7 Website Builder was released too soon. Within 2 hours, I have called tech support numerous times. Multiple problems encountered with creating a new site as well as trying to edit an existing site. Some of the initial problems encountered are:
(1) will not allow copy and paste from a word processor, other web pages, etc.
(2) will not transfer templates like version 6 does. It wipes out all your information.
(3) does not respond to normal simple commands like widening or re-sizing a text box.
(4) Icons don't operate as one would expect. They require tech suppport .for explanation.
Tech support acknowledges the problems and says there is not a lot they can do about it.
I hate to find out what happens in the next hour.
Using the website and webstore builder via Go Daddy has been the most unpleasant experience. It is not user-friendly. Options are extremely limited. And to accomplish even the simplest of tasks takes hours, due to the constant glitching and absolutely ridiculous format rules for websites. I have had to call for support several times--usually with there being no solution to my problem, simply because the entire program is impossible. My options are usually "do it the default way--or not at all" there is zero flexibility with the functions that are most important. I have built better, more attractive sites with higher functionality with FREE programs such as Wordpress. The entire GoDaddy site builder program is a complete joke. You all should be embarrassed at the sad quality of this product. I will NEVER recommend any GoDaddy service to any client, friend, OR STRANGER. They should consider hiring people to write software programs that ACTUALLY WORK--or don't offer the service at all. I have never been more frustrated ATTEMPTING to build a website. This is the absolute WORST place to build a site. We should get a refund in full for the joke of a service GoDaddy has so miserably failed to provide.
Migrated our mail service (528 users) to a GoDaddy Hosted Server solution. The folks seem knowlegable and almost everyone there is friendly.
The problem started when we found we were not getting our mail consistently and even though we were set up to allow 20MB attachments, the largest we could send or receive was closer to 10MB.
The real issue is the server they supplied us with could not handle the amount of spam coming in and would delay sending and receiving mail for up to two weeks. They worked on the issue for days and resolved part of it.
The thing that really made me take pause was I had asked to be contacted by a manager so I could talk about the situation. We are a business and we get penalized by our franchise if we don't communicate quickly with our clients. This mail account costs us tens of thousands of dollars in CSI money. I called and asked to have someone call me twice and even though they said someone would, no one did.
The only conclusion I can make is that GoDaddy doesn't really care about the client or their business.
They are a good company when you get started. However they will rip you off in renewals. I talked to one of their customer representatives and requested a discount since their 1-year renewal is equivalent to 3 years from another host. Even a 10% discount, I would have stayed. They didn't budge; so I switched.
They called me later and when I mentioned that I am switching, they cut my email off right away even though I had 2 weeks left with them. I was left without email for several days and lost potential clients; not to mention support for my business. That just shows how mean they are if they find out that you are switching.
Very poor customer service.
Some are nice but lack the knowledge to help.
Some are snippy and impatient. For example saying "Lady I'm not going to design your web site for you" overlooking the face that I had a complete website running but found I need help - GoDaddy let me access my account - I could upload successfully but the new files did not run. There is no excuse for not accepting new files.
Godaddy does not issue refunds as it advertizes. It takes down the domains without warnings even if 36 cents are not paid. Live websites disappear for minor disputes. Control panel is aweful.
Avoid godaady at all costs.
There is no technical support at all. The installation on hosting environment is not clearly spelt out . There are so many issues that come up during installation and import of files.
To add to it you have no where to look for help. No representative to walk you through on their call center number as they are also not tech savy and can only pass information that is available on net which is useless.
Even if you raise incidents, they dont care to reply too..
All in all " Its the worst hosting site" Stay away from it
Support is great, everything is absolutely amazing and brilliant!
Although now they are doing a sale 69 pence is the cheapest, I can tell you now don't go with the 69 pence one as it hardly does anything. I had to change from the 69 pence one to the £3.09 one as it does way more and I could only fit in one item in my shop and now I can fit over a hundred.
I recommend it, but I totally don't recommend the 69 pence!
The web builder is difficult to use and not intuitive.
The renewal payment tab is confusing I was trying to renew all of my domains and accidentally purchased a new one for 2 years- .co. As a result I did not renew my .com. Customer service was "unable" to return the .co or provide a deeper discount to my renewal to .com.
As a result I had to pay another $25 for a 2 year renewal for the .com. I will not be coming back to go daddy or encouraging others to use this company.
$150 to restore your website files if your hosting expires??? The most I have ever been charged! I have many clients and I have hosted with many sites--I have never paid anything more than $25 for a restore fee. There are many companies out there. Do your research. Don't go with Godaddy, you will regret it in the long run.
Here are hosts I can recommend:
I am so disappointed I ever chose Go Daddy!! I have been with them only since August and several things have gone wrong. I also get HORRIBLE customer service replies- it's like they are taught to just send off a canned email response without even reading the nature of the problem. For instance, I had an email problem yesterday- and the first customer rep emailed telling me it MUST be something with my email settings. Then, I received a second response saying GoDaddy was aware of a problem and it was fixed. So it wasn't even on MY end yet customer service was quick to think I was stupid and after 2 months, I just happened to change my email settings out of the blue. I also had an on-going website issue where my website just changed the way it looked. GoDaddy support kept blaming ME saying it was something I did when I didn't change one thing to the site. After several days and several emails, someone admitted it was on their end!
I have 2 other websites on 3ix.org which is only $1 month!!! I have had SO MUCH better customer service from this cheap foreign company than GoDaddy!!! And to beat this- after one year with you, GoDaddy is going to raise my price past the introductory price that I am paying now. I will be OUT before then!!!
Customer service reps can range from very helpful to very condescending and nasty, making you feel like you should have been born with a computer in your head. As for the website builder, before they updated a year ago, it was mediocre once you learned how to do it, but it always left you deleting things you wanted and being unable to make adjustments or recover information that was lost. Once they "improved" their website builder tools, it was just a disaster--wrong fonts, inability to move text around so that it ends up in the right place, just plain disappointed. Finally, they eliminated a website I had held for two years with no email, no nothing. Offered to reinstate it, but I said, no thanks. Customer service was totally unhelpful though some were nice about it.
Their support is really bad. If they have an issue with the system, they will never admit it and say it works fine. Only if you have technical skills and can prove to them it does not work they will check it and start fixing. For me it took 5 hours speaking with supervisor and office of the CEO just to say yes they have an issue and will work on fixing it.
No apology, nothing, like it is the way it should be.
Somehow I wound up with a protected domain name. I never would have opted for it. I wanted only private registration. Now they will not allow me to cancel the domain. They billed me for it even though I did not have it on auto renew, and they tell me I can't get out from under unless I cancel the protected registration.
In order to do this, I must send them a photocopy of my government issued ID. No other option. So here I am with a domain I don't want, and them renewing the whole mess for two years at a time regardless of my wishes.
I am not sending such personal information to persons I do not know. This sucks. They are blaming me, but I note their fine print also says that if you do not renew in time you will automatically be put on "protected" status. This may work for some people, but not for me. Now they have their hands in my pocket indefinitely. I have other domain names I want to keep, so any time I update my billing credit card, they can hit me again for this domain name I don't want.
I am going to have to move all my domain names from GoDaddy in order to protect myself from future such billings.
Oh, and while I'm at it, their tech support is so bad I moved my website from them over two years ago. I get treated much better at another provider.
I would never recommend GoDaddy to anyone.
Bad way to do business.
This fb is specific to email hosting by godaddy. I have been using Godaddy email service for my company for the last 2 years without problems (apart from a poor user interface!) However, in the recent few weeks, the service has been poor.
Several customers have complained that their emails to me get bounced back. Even their reply to my email gets bounced back!!! When I called Godaddy tech support, they want me to ask my customer to save a .eml file and send it to them for analysis! What bs! As it is, my customer is unhappy. Now, they want some strange file which no one would have heard of to figure out why people are unable to reply to my emails!
I am considering moving on to a different email provider. Any suggestions?
Got Godaddy linux hosting, and after 24 hours i face a downtime of around 8 hours.
Then when i contacted godaddy they said it is maintenance issue and nothing serious.
After that everyweek there was a seious downtime of 8-10 hours per week.
Then all of sudden after 20 days emails didnt work. We were not able to receive emails. When contacted godaddy they said yes they are facing issues in mail server and " no need to worry emails are all in queue and we will with some delay of 8-10 hours.." I was surprised and i told them that my website have visitors who want instant quotes and details and they will be all gone in 8-10 hours. To which they responded that " i need to get some scripts developed in which once any body contacts via our website the copy of message gets store on server and we can see them "...such a ridiculous response.
I cancelled the same and was told that in 5-7 days refund will be done.
It has been 20 days and no response. When i called go daddy support they said
the amount was added to my godaddy store and i can purchase anything...
what the hell is that, i asked for refund to my account and they said i need to make fresh request and it will take 6-8 weeks to get refund by cheque...
What the hell and pathetic company is godaddy. I warn everybody if Godaddy is the last option on earth even then think twice before going with them. They give you nothing and screw your money...
I am suffering myself... dont know whether i will get any money or not..
Their PHP and MySQL are outdated. The PHP 5.5 was finally released but still they are using PHP 5.3 and no option at all.
Very disappointed, Very Bad support from godaddy,com
I am very disappointed with godaddy.com after my account have been locked from their site, I tried to retrieve my passwords, customer ID etc from their self-support site but get an error email not found! I don't know how this happen as I still receiving their email a month ago but the everything gone!
I post a ticket to the "LIVE support" site, but guest what! No reply at all after 2 days. I create another account an post it again, get a machine response which indicate those methods I have already tried.
I have no choice post into their forum, get a response ask me to CALL. For those who can't afford international call how can we get the problem to resolve? Very very disappointed with godaddy support.
I've stayed with Godaddy because the array of hosting choices is staggering, and figuring out how and where to move is time consuming. But after weeks now of missing emails, after being charged for a domain I never used and certainly NEVER put on "auto renew," after calling Godaddy and being scolded for not receiving the notifications that I was going to be charged for said site...I've had it.
I'll happily pay twice the price for a hosting company that works.
The worst web hosting service on earth, I was creating a simple wordpress site, while uploading images i got http-error, I submitted a request at the support forum within an hour i got an automated type of reply saying that paste some code in .htaccess file, i did that but that led to another internal server 500 error, now its has been more than 12hrs and no response from them........Its my fault for trying godaddy.com its UI is confusing besides this kind of problems, a web host that cannot handle a top website publishing platform like Wordpress is useless according to me. Go for some other web host not this one.
I'm a designer who has worked with several clients with websites on GoDaddy. Their hosting sucks. Their domain name services are OK, but I would never, EVER recommend them as a web host. There are numerous reasons why GoDaddy's hosting is terrible, but these are the most common problems I've encountered:
1) Slow servers with Wordpress. Usually my clients want to run Wordpress or a Content Management System so they can manage their sites themselves. What usually happens, particularly with Wordpress, is once the system is installed on my client's hosting account, the entire thing slows down noticeably. On average, I see my client's formerly static website slow down at least 70-80% from what it used to be. It gets so bad that some of my clients can't even update their own websites. The instant my clients move off of GoDaddy and onto practically any other host, their websites load up much faster. I've brought up this issue with GoDaddy several times. Each time they insist that their servers aren't the problem and that it's because Wordpress takes more resources to host than a static site so it's naturally going to be "slower". While this sounds reasonable, it's not entirely true because the same slow Wordpress sites hosted on another service (Bluehost, HostGator, Dreamhost, etc.) loads up significantly faster.
2) Speaking of server overloading. I've never seen a shared host overload a server as much as GoDaddy. When you're on a shared hosting plan, you have to take whatever server the provider gives you. Most of the time, I see shared hosting websites loaded on a server with a few thousand other sites. It's not usual to see this. What is unusual to see is that GoDaddy actually loads your site on a server with tens of thousands of other sites. One of the worst I saw was a client who was sharing a server with 30,000 other websites! Her site loaded up horrendously slow.
3) Back to the topic of Wordpress. I've had clients who wanted to run Wordpress on their GoDaddy accounts and each and every time, when GoDaddy would be allowed to handle the installation, they would take hours to install. I've done fresh installs of Wordpress on other hosts. It takes me maybe 10 minutes, including the downloading, uploading and installation of Wordpress itself and setting up the MySQL database. There is no reason (none) for a company as large as GoDaddy to have to take hours to install Wordpress on any account. For goodness sake, there are cPanel programs specifically meant to install things like Wordpress in a manner of seconds. I've had one client's Wordpress installation take as long as 32 hours. The real trip here is that once you start GoDaddy's Wordpress installation procedure, you cannot stop it until they finish. You can't cancel the installation process and if you try to contact support to cancel it for you, they either won't respond or tell you that they can't.
4) GoDaddy charges you for an email address with your domain name on it. This is stupid because you can pick any of the other major shared hosts and they have an option for you to set up your own branded email as a part of your hosting package. In fact, pick any non-major shared host and most of them will give you the same thing. Don't pay GoDaddy for their email service because it should be free to begin with.
5) No resolutions to problems. I've dealt with GoDaddy for over five years and all of the problems they have today were also problems they had back then. Terribly slow servers, overcowded shared hosting accounts, and on and on. I've contacted their support countless times and to this day, nothing has gotten better. In fact, it's actually gotten worse in some cases. What disturbs me the most is they're quick to blame others for issues with themselves. For example: If your Wordpress website is ridiculously slow, it's because you're on a shared account and slowness is expected, or Wordpress was programmed to be slow, or your theme is slowing you down, or you need to use a caching plugin otherwise things are slow. It's stupid that they can't admit their own shortcomings and improve their services for their own customers. Instead, they'd rather stick their heads in the sand and point fingers at someone else.
I have a lot of other problems with GoDaddy. Their account management system isn't traditional cPanel, making it unintuitive for experienced designers and developers. Their software is outdated. Their support is slow or non-existent. Their marketing is distasteful. I could go on, but the 5 major problems I outlined are more than enough to express my frustration with GoDaddy.
I HATE HATE HATE GoDaddy. It was recommended to me when the free microsoft website service we had was shutting down. FREE. And it ROCKED! We had the same type of website along with use reports and very easy and well working website builder, FOR FREE. Damn them for shutting it down. I am a very small business owner who knows nothing about websites or website building. So when I was told I had to move my website, it was mass confusion for me. After making frantic phone calls and trying my best to research what I had to do, I went with Go Daddy when they assured me I could just move my website over to them without having to rebuild it. THEY LIED. And they promised all kinds of help, they didn't deliver that either.
Now I pay $15 a month, with no usage reports, and the absolute worst website builder ever. It is so slow I could go on vacation and come back just to add one more picture. That is if it doesn't kick me off entirely while I'm trying to use it. As little as I know, I know enough that I would not recommend this site to anyone.
The one and only good thing I can say is that it comes with a mobile site. Of course I didn't even realize it for the longest time, and once I did I had to go in and fix how it looked. Horrors that people may have been looking at it before I even knew it existed and it looked a mess as you have to adjust everything to fit to a phone screen.
I am a business owner and was with Godaddy for a number of years. I am dreadfully sorry for that. I had to spend many hours on the telephone helping the Godaddy support people to do things they should have already known how to do. I think when customers have to help support, something is terribly wrong with the support! In addition, I got a LOT of spam email from Godaddy and there was no way to stop it without also stopping product renewal notices. When I am paying a company for service, I don't expect to be spammed by them, or I at least want to be able to option out. Another major expense was having to have a separate hosting subscription for each of my domains. While Godaddy does allow you to have subdomains, they don't allow your primary domains to share a single hosting account. Others places (such as Hostgator) do. I have never been so glad to end a service as I was to end my business with Godaddy. Godaddy doesn't make it easy for people to leave, though, as they have a way of locking your domain if they sense you are leaving. If you plan to be in business for a long time, Godaddy is not the company you want to choose when there are so many better choices out there!
This product is terrible. The email that I have deletes my emails from my inbox and I have now called go daddy on two separate occasions to figure out what is going on. Each time they offer to restore my email for 30 days back but cannot restore any email that was deleted more than 30 days ago and also offer NO SOLUTION. I literally had a rep tell me this afternoon that there was nothing they can do for me. Their customer service is terrible and I would never recommend using go daddy for any product but especially not for email.
I received a trademark claim against my web site via godaddy. GoDaddy dutifully shut my entire site down before the problem could be remedied. Hence we were forced to make changes and remove a logo from our site. Five hours later Godaddy re-activated my website. A few days later, without prior notice, Godaddy took my site down again. I assume it is because I left the name of the complaining company on the web page but removed the logo, trademark terms and any language that might be confusing to customers. the only thing I received from Godaddy was a copy of the original email, without any further explanation. This time I removed the offending term from my web site entirely. The site has been down for nine hours so far with no word from Godaddy. The cost in terms of lost revenue, expenses, and good will is significant with no apparent means of redress. We are at the mercy of faceless, voiceless (I cannot even talk to a representative on the phone) bureaucracy. I used to be a fan but after being treated so poorly I will tell everyone to stay away from Godaddy. A smaller more customer focused provider would definitely be worth looking in to.
Terrible service! Don't use them.
I applied for multiple domains. I got an emails saying I needed to upload my passport details and a host of other info for 'my security'. I was in India at the time and scanning facilities were limited. Also worried about ID theft, so I let their 48 hr 'deadline' lapse, I went and changed the domains I wanted to register. After a week I checked my bank and saw I had been charged for ALL domains. Despite non-compliance with the 'security' regs. And them telling me that they would not approve the purchase. I was travelling all over India at the time, so when I got to somewhere stable I contacted them asking for my money back. They said they have a 120 hr refund policy and I was stuck with them. I can 'cancel' them, but no refund!!! Then I went on the site to view my now useless domains and tried to change emails and password, website crashed, now I can't access that either. Am locked out! Customer services just keep cutting and pasting information from the FAQ section of their website and sending it to me. 'Hello' - I CAN read FAQ sections'! My complaint isnt there!! DO NOT USE THESE PEOPLE!!! HOPELESS. Am seeking legal advice!!!
Have been with GoDaddy for years and suffered though a lot of unnecessary downtime due to internal migrations, performance issues and "features" which break your sites. Had my sites moved from one shared server to another numerous times due to performance issues. Had databases accidentally removed during internal migrations. Had files be removed etc.... The last straw was when they decided to change my IP address for my sites which is hosted using their shared hosting solution. When I phoned in that my sites were down I was informed that the shared hosting included a dynamic ip address not a static one. I could purchase a static IP if I needed one. Again this is GoDaddys shared hosting package. I have had hosting with them for years and had never seen a them or another provider offer a dynamic ip address for hosting. What a joke. Was told that if I used there DNS hosting there would not have been an issue either. Thanks but no thanks. Moved all my sites to hover for register and now host using 1and1. Would not recommend them as they have been heading down hill fast.
We have a corporate email account with Go Daddy (small company, 3 users only). Last week we discovered that the whole email correspondence for over a year disappeared without a trace, and Go Daddy have no idea what happened! This is just absolutely unacceptable. They must have all sorts of system logs and back-ups, but apparently they don't work in practice. I'll never have an account with them again and strongly discourage anyone else to have it, unless you are ok waking up one day to see that all your correspondence has gone.
I'm pretty disappointed because godaddys host does not support the latest version of Joomla! Why wouldn't they? Not even manually uploading the files throught File Manegment for FileZilla. I called for support and the only answer they gave me was that they weren't supporting the latest version of Joomla for the moment. So.i installed Joomla 2.5 and everything was extremely slow! My site wouldn't load and even the control panel it took forever to install a templet. It wasn't my Internet connection nor my laptop I have a Mac book pro and high speed Internet. I got so frustrated that I decided to just cancel everything with godaddy (hosting and domain). THE GOOD THING about all this is that when doing this they have me great support service and I was able to get a full refund back to my bank (not just credit store) I guess I was able to do this because I was still under my first 30 dayas of Perchuse
Price is good, services is good but OMG service is complete worst! If you have problems they will not help. I have had several issues trying to setup a website and all they can do is copy and past stuff from the help forum. Ask them a question and you get definitions. They will make no effort to even know who you are, the site, what package you have, what you can or cant do or anything.
Initially I was going to give Go Daddy 1 star, but then rethought it. First off I will state that the actual up time of my site has not been an issue, so credit there. The support has also been good when I have called in. So both stars go to the up-time and the support. Credit where credit is due.
Go Daddy is a paid hosting site which includes an email account. With email being as critical as it is today, I would think that my emails would be delivered and received in a timely manner. Go Daddy support states that you should not wait more than two hours. Two hours, when you are operating a business is and unacceptable amount of time to wait for an email to be delivered from a vendor. In the meantime, plenty of spam gets through while I wait for my actual email that I'm waiting for.
The focus here is email, which is paid, and why it can't perform up to even the BASIC level of any of the free email providers? Typically when you are offered a paid product vs one that is free you expect at the very least a mildly better level of performance or service. But instead I have found myself, twice now emailing clients from my free and personal GMAIL account when my Godaddy Webmail account was not functioning at all, or functioning slowly.
And when your account is not functioning and your login not working, then the solution is to log in to Godaddy and contact support. However a simple notice of an outage would suffice as well! Instead you wait in queue for them to check your username and say "there's an issue with the server, we have no ETA at this time". Rather than me taking time from the workday to sit in queue to hear that, a plain and clear message on the home page after login would be perfect.
But instead after logging in you are prompted to buy even more products and services. They can sell sell sell...but their reaction to issues is that of a turtle which was impacted by a vehicle at high speeds. Perhaps if Go Daddy moved some of that cash flow from Danica Patrick being the spokesperson and invested it into, oh I don't know... ANYTHING ELSE THAT'S ACTUALLY USEFUL TO CLIENTS, then we wouldn't be facing some of these issues?
I transferred to Go Daddy for my web hosting recently purely because their prices appeared to be so much more competitive than many others, and it was a name I was familiar with. What a headache this turned out to be!
I would not by any means class myself as a professional web designer but for the last 10 years I have switched between a number of different hosting providers and have never had any issues publishing my sites directly through the web design software I use. With Go Daddy all I got was a blank page when I published my sites, despite following their rather complicated instructions and in desperation trying my own way of doing things when this didn't work.
As there is no live support I tried posting a question in the relevant section of their forum which resulted in no reply. An e mail to the support team did result in a reply, but not a solution and I was advised to contact the telephone support team. After 10 minutes on the phone, (which cost me £1.50) the adviser finally told me there must be something wrong with the software I was using and she could not tell me how to rectify the problems I was facing.
I continued to try and upload content through Go Daddy for one more day, and I even resorted to using two different web creation programmes to see if this made any difference. All of my attempts resulted in a blank page, no matter what I tried to do.
At this point I admitted defeat and asked for my money back.
To be fair to Go Daddy, I was refunded immediately. However what annoyed me slightly was that as part of my hosting package I was "given" one domain name of my choice. When I asked what was going to happen to the domain name after cancelling my hosting they told me the cost of the free domain would be deducted prior to refunding me. I was more than a little annoyed when I realised that the the cost of the "free" domain was in fact double what I could have paid for it elsewhere.
Thankfully I have found an alternative web hosting package through 000webhost,com, where everything is kept nice and simple and they even offer a free hosting option for those who only need the basics. I managed to publish my site through them instantly without any issues. Had I looked a little beyond the well known name of Go Daddy in the first place I could have saved myself a lot of hassle and a little money too.
My advice to anyone like myself who does not need an all singing all dancing hosting package and who prefers to use their own web design software, is to stay well clear of Go Daddy.
go daddy's customer support if awful!!!!! Our Office Manager abruptly left our company and did not leave us with any ID or password info regarding our go daddy account. This meant nothing to go daddy. We were required to follow every process as if we had the required information they asked for. I am the owner of my company and had no access to our account. I would not recommend go daddy to anyone and was not at all shocked to see the very low reviews provided by go daddy's customers.
GoDaddy got rid of my website because I failed to pay for my domain name. I was out of the country on an international tour and when I got back they got rid of all my data. They offered to give me the domain name for a payment of 80 dlls, a joke!
I will not recommend godaddy to anyone and I will send a mass email to all the people I recommended this company to. Their excuse for not calling me on the phone to let me know that they would be getting rid of my business was, "we have too many clients to be calling everyone!" Well, you should get rid of some clients, instead of being so greedy so you can really take care of all your "business partners."
Why in the heaves would I consider this company a Business partner? They put my business down because they weren't able to pick up the phone and call me to let me know that they were going to do that.
After so many years I ended my relationship with this company. The supervisor, Virgil, didn't really care. "We have too many clients to be calling everyone" he said. Be aware, if you don't pay your domain, 14 bucks, because you are busy outside of the USA, they will get rid of your site and charge you 80 more dollars to be able to put it back up, a JOKE!
GoDaddy is not good. My web stats have been down now for over 3 weeks. As said by other reviewers, most of the time they will tell you that of all their customers, you are the only one experiencing problems. They have no credibility.
I am definitely switching away from GoDaddy. How do you know whether your web site is functioning or not.
Again, there is no credibility.
I purchased three domains. Everything is great. They leave a message the next day saying they have to verify something or in the interest of security or some such. They never explained exactly what the problem ( and the purchase went through okay). I get the message two days later and try to login in to my account. It's locked. I email what's going on?!? they respond they need a copy of my ID so I scan and email them my ID. My acct is still locked. I call and they say the dept that unlocks only operates by email and they can't transfer me. They will submit a request to unlock. They finally unlock and say I can purchase again. I try to purchase and the domains are already in use. They say sorry, we only reserve them for 5 days if there is an issue. We were on day 6. So, no, I won't ever use GoDaddy again.
I've had nothing but problems with GoDaddy over the years.. The servers are always slow and the interface is badly designed. I've had costumer support tell me shared hosting is supposed to be slow. I'm guessing there load balancing is bad. I use Hostgator and Bluehost for my clients sites now, they have much better packages, speed and user interface.
Very bad customer service team, I asked that 'Why can't I change domain to another account?' They replied 'you need to have two account, one to push, the other one to accept'! This is insane! They never go straight to the point like the other companies, and the reply of email is slow.
MySQL still at version 5.0, which is far behind.
The control panel for domain name and web hosting failed several time. How comes the largest domain name and hosting provider perform like this?
Their mobile device pages are really lacking and very outdated. They also do not support video or several other widgets on their mobile hosting site. The customer service was frustrating and took days to get a simple issue resolved. In the meantime prospective customers that visited my dysfunctional site were most likely not interested. Go Daddy only seems interested in selling as many domain names as they can. I would never recommend them to friends. I will hire a professional web designer to handle my affairs in the future. Your business is too important to entrust your entire web presence to a faceless indifferent company.
I used to COMPLETELY love GoDaddy, until my site outgrew the shared hosting service they offered. Now I am on their Virtual Private Server plan and I've had problems ever since. I'm still working on them but if things don't get better real soon I may have to look for a better host that can handle my site!
I have never ever seen such a hopeless hosting server. My site used to remain down with server error for many hours most of the time and there has never been a single reply to my complaints.
The support is thus almost zero.
FTP doesn't work from inside a corporate network behind firewall, it aborts just after uploading 2-3 MB.
The control panel is confusing to the highest possible level, you can hardly access things.
They suspend the account the day it expires, no grace period at all even to move your site.
Please do not choose this host ever. I am feeling relived as soon as i moved my site elsewhere.
I moved my email hosting to them but lost my password. When I tried to retrieve it they sent the password to the email account I can't access because I don't have the password. I then contacted them and was told to fill in a form that would not submit because I didn't have a go daddy domain name. I then got told that I needed to provide a pin that I don't remember. So far I have told them this 3 times and had he same standard replies telling me to do the same thing 9 times. I have begged to speak to a manager, or someone with the brains to sort this out, so far to no avail.
As a business owner, I understand when problems arise. This will happen. The question that arises next is how will the problem be addressed. In my recent experience, the phone staff were polite. However, the representatives can not give any solutions or timelines. Just responses like "we do not know when the website will be back up and running", "too bad your losing money - but nothing we can do even though this issue is on us" and "we have no solutions for you, you will just have to wait this out for however long this takes". I explained that I am losing about $3k daily and we are a seasonal business during our busiest season and this is really impacting us. The site has been down for 2 days - 6 k in loss revenue and just made my third call. Still no solutions. I ask for some type of credit or help changing the server. I was denied any compensation for the loss of income and any help to changing servers. I was informed I could change the server but that would be about 4 hours of my time programming the migration at 3:30 am and then the site will still be down for another 24 hours.
Time to look for another web hosting company.......
I had over 35 domains with GoDaddy, now when they come up for renewal I move them to another registrar. Save yourself a lot of stress and use another company.
GoDaddy's features rocked it for my advanced needs, I could have heaps of domains co-hosted and heaps of DNS records for each domain - every other "multi-domain" solution I came across allowed you to point as many domains as you wanted at ONE site. This is a true multi-domain offering. Unfortunately as my needs became more complex, the service got in my way more than helped. 'Clever' automated steps behind the scenes were 'helpfully' cleaning up data and settings for me that were still in use, causing significant remediation work, downtimes, AND some embarrassment when I had to explain to my customers where there small business sites had disappeared to and why.Support kindly explained that the process was working as expected, when you stop using this feature it will delete the related DNS information despite the fact I was still paying for that particular service to use with a 3rd party.
In the end I will not be recommending GoDaddy, I see their major value in the reseller space where a number of smaller customers would band together to buy one good hosting plan. They're bad value for small needs, and horribly broken for my complex needs. If you have a half a dozen different websites that want to share the load, go for it but keep it simple.
I am a web developer and part of my job is setting up client sites on their own hosting accounts. Some clients choose GoDaddy... it makes me sad.
1. Their support is terrible. They are slow to respond and when they do they are rarely helpful. I cannot remember the last time GoDaddy support actually resolved an issue. Compare this to say Site5 or Media Temple where live chat usually resolves issues in minutes.
2. Terrible performance. If you have to use GoDaddy use them for static html sites only. The server performance is terrible. If your database starts to grow or you start to accumulate a lot of content the performance drops through the floor. This is with minimal traffic.
3. Quirky Servers. Random errors and poor feature support. Today I had to try to deal with an issue where if you are looking for a file on their server which doesn't exist it throws a server error instead a 404 page not found message.
There is no reason to use GoDaddy ever. Choosing them to host your website will resolve in lost business because slow response times will lead to people giving up on your website. Avoid!
Godaddy has a horrible support.
js: "We've received your question. You can expect a response within 8 hours."
email (at the same time): "We've received your question. You can expect a response within 24 hours."
latest email:"We couldn't resolve your issue. Please contact our 24/7 phone support at (480) 505-8877"
phone: can't dial, it's busy the whole day
chat: "Please wait 5-15 minutes for checking your issue."
chat (after 24 mins): "It seems that your DNS records are properly set up."
(you don't say? the problem was completely unrelated to DNS)
chat (after like 40 mins): "Let me look into this"
chat (way later): "We've reset the redirections, please return if it does not get solved in 24 hours"
It was 24 hours later and it still gets stuck in a redirection cycle involving a file (default.html) that does not even exist.
That's just one story. I've had more like this. Currently I'm stuggling for days because they have bad FAQ's, no help, no support. I don't think the world's biggest hosting company and registrar should be this lame at solving problems.
I have used Go Daddy for three years for my business. After their latest performance improvement, my site crashed. I called them, they admitted their error. They said it would be ready in 24 hours. It wasn't. I called again. They said it would be ready in 24 hours. It wasn't. I called again. It still wasn't ready, but they offered me two months free service. However, the amount of revenue lost was much more substantial. Now, three days later, it is still not better, and they said it will be ready tomorrow. Not holding my breath.
There are a lot better options in the same price range. It seems to be inexpensive at the beginning, but in reality, it is a case worse than "you get what you pay for" since you get less than that.
The lack of advanced features or customization is expected for an inexpensive service, but having to put up with technical support personnel that yell at you and do not even have the technical knowledge to help you is really something. Hiring unqualified people to help you (to make the service cheap I guess) only translates into these poor guys passing their frustration to you as a customer.
Unfortunately I like nothing about their service and I will be changing to other options in the same price range that I have found to work a lot better for me.
Godaddy took my money, applied it to the wrong account and my site has been down for almost a month. Now they are adverstising my site for sale on their web site. My site is Codeforeblog.com .. see for yourself. Im gonna get a lawyer.
This site never works. It freezes and sends you somewhere "black" when you click on links. I am upset that I used this site to host my business. I would not recommend.
GoDaddy gets in their own way from being a good company.
1) Customer service has two modes the first is to up sell. The second is to treat you as an adversary instead as a client or customer.
2) To access your account information you have to locate the hidden buttons within all the adds. This has only gotten worse over the years.
3) updates OS software with no notification causing your site to crash. You are left with fixing unsupported update issues just to get your site back.
4) They claim unlimited bandwidth, but if they feel you use to much, they will shut down the site before communicating their concerns. When calling customer service, you are forced to communicate through e-mail. Then when you email, they don't respond days.
My site had no changes and worked fine for 6 months, then unexpectedly they cut off the data base causing the site to crash. After 72 hours I still cant get any responses.
I'be been using GoDaddy for over 2 years. When
one of my websites started getting some real
traction, I noticed access failures.
I contacted goDaddy support. First, they flat
out denied it and said it was my problem.
Then I did network testing and presented them
the results. 9 out of 10 accesses to their
Honestly, I am not making the next part up.
GoDaddy told me:
1. Your problems are an aberration
2. "Don't do
that". As in don't test their network. That 1
out of 9 successful accesses are good enough!
My point if no one access your network, or they
do a couple reloads you'll never know.
But if you're doing real business this means
unknown lost sales.
STAY AWAY FROM THEM IF YOU ARE DOING REAL
Stay away from GoDaddy if you want to build a dynamic website! I am their client for years and until several months ago I had websites coded with simple HTML that worked pretty well. After that, I started to switch them to complex WordPress platforms and then started my nightmare! The new sites are very slow, a lot of time are down while I get 500 internal server errors, and the support sucks by all means - they always tell me there is nothing wrong or they cannot duplicate the issue! Make yourself a BIG service - don't host ever with GoDaddy!
TERRIBLE SERVICE. Staff doesn't care about taking care of your needs, only selling new service. I went through the expense of purchasing a domain and then Godaddy let it expire and transfer to someone else without contacting me. The icing, though, was that they simply quoted their poor policies and admitted that this was a regular occurrence with them.
Godaddy is good till today for me... I am very sorry to say now... it sucks
I have hosted 42 domains on my account, I submitted a ticket for a domain status pending they played with messages saying please wait for 10-12 days and then they told that they were migrating the account after that they said they were shifting the account to another server, and suddenly this morning they mailed me that my account was cancelled from my side. Why should I cancel my account which is hosting 42 domains.
Now they are asking to purchase a new plan and they will restore the data in 10 to 15 days.. This is a joke for me no ftp access, no hosting account All my 42 sites will be down,,
I am in a terrible situation my clients will kill me and ruin my small business ...
I only says godaddy is a piece of shit for me from now on..
I don't like the service I get from Go Daddy. I don't like the software and find it hard to adjust some features of my site. The Go Daddy service is over priced. I should have had a site built privately and then I could move it if I was unhappy. If I move from Go Daddy now I must start again.
The site design is unimaginative. I created an image for every page. I gave them references to similar sites. They came up with something that was totally different.
I was told to e-mail them changes. I did this. Later I called to see if they had the e-mail (because they are not big on returning e-mails). I called off & on for weeks. The guy who got me to renew my payment plan assured me they had the e-mail. After 7 weeks, they said they didn't have it and asked me to start again. 7 WEEKS WITH NO UPDATE!!
When they finally did the update they only did about 1/2 the work.
Next update was done quicker but again about 1/2 the requests were ignored. No explanation. They just ignore it. I create a visual in Photoshop of what I want and THEY DO NOTHING!
One good thing is that if you threaten to leave they will negotiate the price.
DON'T EVEN START WITH THEM. After a year you will need to throw everything away and start again. Go Daddy is really bad.
Godaddy has incredible features and site-builders and code-editors and such...BUT... THEY ARE SO SLOW. The up-time is terrible and I have constant connection errors. Upon questioning the support team about the speed, they merely stated that sometimes the service is slow when other sites have high traffic. I transferred my ENTIRE website to a FREE hosting site and it loaded at least twice as fast throughout the whole day. If you want pretty-looking user interfaces and terrible performance, then Godaddy is the host for you.
My company switched servers over the weekend and instead of renewing a new certifcate from DigiCert. I switched to GoDaddy for the security certificates due to the low cost. However, I am seriously regretting the decision.
I submitted the CSR to them 2 days ago on Friday night Singapore time and this is multiple domain certificate. The approval for all domain users have been completed over 10 hours ago and till date, I have not received my certificate from them.
As a comparison, DigiCert is able to issue the certificate within an hour of the completion of the authorization process. Despite multiple emails to them, there no sign of when the certificate will be issued.
Seriously, I would not use them ever again.
GoDaddy service can look interesting because they support Ms Sql Server, .NET Framework, and they offer many databases (while a lot of other companies don't), but don't do the mistake of choosing them.
Customer service sucks, and it is completely useless. They answer questions without reading emails at all, and with useless instructions like: How to configure web.config to see exceptions details, or links to Microsoft Msdn on how to do basic things like how to setup routes in ASP.NET MVC.
But if somebody is about to publish a website, already knows these things!
GoDaddy service is really expensive if compared to the qualiy they offer: websites are really slow in loading.
My judgment is terrible and I won't never again pay for them.
I currently have two websites with them, but I will change.
I've been a Godaddy customer for over six years, and I'm actually pretty happy with them. Downtime is reasonably occasional on my site, price is all right, and they've never knocked me around too much. Last year I did a major site overhaul. Not only did GoDaddy support help me troubleshoot my phpBB software when I messed it up, but they also walked me through a slight change to my account that got me on a better server with SSH access.
I understand their Super Bowl commercial was terrible, and I'm often told that they're horrible sexist people, and that's probably true. But until they really screw me over, I think I'm sticking with them.
Godaddy is the worst hosting site. It isn't user-friendly and the formatting is a hassle to change. After using Weebly, this company seems primitive. I was disappointed because this is overpriced. Uploading files is not easy unless you have help. I had to Youtube almost everything. Overall, this site is not adequate for my needs. I am switching to Weebly as soon as my contract is up.
They cannot stop people from stealing your smpt relays.
I have totally clean system and can change password by other peoples computer and still, daily, all smpt relays are gone by 8AM in the morning.
Their tech dept doesn't believe me and will do nothing about it.
I think they must have a hole or no good authorization.
Tech support says they have no control over relays! WHAT, you mean you can't make people authenticate to take my relays??? Ridiculous!
Customer Service recording is the first line of interaction you have with this company. Every time I've called in the first thing you hear is, "due to increased call volume you can expect longer than usual wait times."
I must say I've had success in building a website both on my own and with their support/guidance to troubleshooting...BUT when you convert your website over to the mobile version the formatting goes haywire and does not re-format correctly.
Even in their web builder module when you edit the mobile version to re-format, the changes do NOT carry over to the "preview pane" nor to the actual mobile phone version of your site.
Fixing this is beyond GoDaddy's control so you have to live with it. Wish they had told me this upfront. Why? As an interior designer who works quite a bit on the road with vendors I always have to rely on not being near a laptop and using a mobile phone to show Clients & vendors my site. But with GoDaddy's mobile formatting errors - I can't show prospective Clients at all. VERY disappoint and frustrating!!!
i got a windows hosting with goDaddy.com and the website was running so slow. it takes 30 sec to resolve to the host!!
i tried contact support and the answer was optimize your content!! even if my problem is the domain is not resolving to the host quick! i don't know what does this has to do with the content. I removed all the content and replaced it with a static 1kb html file. and still the same. i contact them again and they told me talk to your ISP !
I tested from a friend computer using another ISP and still same problem, also asked a friend in another country to test it and still same. so i contact them again and the answer was : optimize your content !!! AGAIN!!!
it seems like they have a set of replies that they just copy and paste and they don't really take issues seriously .. they just copy/paste pre made replies.
i really don't recommend this service and i am already moving to another provider.
This is the worst company ever, I have been working with them for 5-6 years but in the last months,I lost over 70 percent of my customers. I had a friend telling me that they are rubbish, but I dint beleive untill it happened to me
Customer support is annoyng, all they say is that they can't duplicate the issues in the first instance, if you keep telling them that not the website is the problem, but the hosting, they'll finally admit that they have an issue , and they'll tell you they are working to sort things out(after a month of mails and phonecalls). the issues will be still there, and you have to start allover again, the same answers, the same waiting time
I did not beleive that I could get so frustrated, because of them, they are advertising average WP page upload of 3.4 seconds, I have over 10 WP websites on different godaddy hosting accounts , average page load time is 90 seconds, every second page gives a server error and so on, and they are telling me everithing is OK..... I WONDER IF IT WOULDN'T BE OK, HOW LONG WILL IT TAKE FOR A PAGE TO LOAD
THEY ARE CHEAP, BUT ALSO THE SERVICES PROVIDED
I bought the most expensive plan 2 days ago, my site is still down. No customer service and I 'm trying to get my money back. Cause this really is the worse product i've ever bought online.
I've been using GoDaddy.com for over 15 years. I purchased my first domain name back in 1999 or so, and quite frankly, I chose GoDaddy.com through shear ignorance and their good exposure.
I still use GoDaddy, but as a website designer and especially an SEO Consultant, I have many concerns about not only the ethics and motives behind GoDaddy's services, especially their starter page, parked domain sites and customer service alerts, but I generally have felt for a while that GoDaddy is not watching out for my customers.
In fairness, I do not realize all the components of each situation, nor do I claim to have thoroughly looked into all aspects. I could be wrong. I hope I am. But for now, since you asked, I'm sharing my experience in the hopes it will help someone else and/or get GoDaddy to at least pay attention.
I have contacted GoDaddy on MULTIPLE occasions concerning most of my listed concerns and questions. As a whole, the staff is very helpful. As a company, however, my concerns and statements of outrage at certain policies have gone virtually unnoticed or acknowledged. That would be my first complaint. If you care about customer satisfaction-regardess of the size of muscle power of your client, then act like you care. Don't say how great you are or how much you care-show me. How? Respond to my emails, customer service registered problems, phone calls to your live staff, where hopefully, if they took notes as promised, the company couldn't miss the urgency or level of concern I expressed. I find I face the same challenges over and over again with GoDaddy's non-responsive attitude and no changes in the areas I contact them about. I have not have one customer yet that found GoDaddy easy to manipulate or understand, and they felt they had to buy things they didn't need in order to be safe.
Examples of challenges. From the simple log in to account process when you own multiple godaddy.com services. As I mentioned, I've owned domain names with godaddy for over 15 years. For the first ten or so, I had little problem accessing my account or providing my password. All that changed when I expanded my GoDaddy usage to include things like starter page, instant page and hosting. Suddenly, I needed a separate username/password for each, and when attempting to access sites directly was often shut out of my entire account. I've had to change my password over 10 times, more after I began accumulating client information. I contacted GoDaddy so many times with no resolution except to change password, even when I knew the current password.
In regards to the starter pages they offer free or at little charge, this simple additional feature has caused such headache and confusion. I cannot recall once even that I was offered the option of choosing/changing username/password of each feature, so if they do offer it I would suggest making it clearer and easier to do as I certainly would have taken advantage of it. Suggesting the easiest route to access this data would be nice.
Getting too long, so I will bullet:
-instant page is a terrible and unfair product for website owners, especially those who would typically utilize this service-naive website owners. Everything about this page-and yes-it is ONE page, is so wrong I can't list everything, but here are a few highlights:
-it has absolutely no value. It doesn't even allow for minimum standards of being SEO compliant-not even text space to meet minimum standard, no SEO features unless you pay separately by the month. Linking to features that are essential-photo storage, maps, etc. are dictated by godaddy. Flickr pics link will only allow general access, not specific links to your pics. MapQuest is the only option for a map choice. MapQuest was terrible when it first came out, and it remains a less than valuable source or site people want to use. Thank you, GoDaddy.
-simple techniques-like linking are made difficult especially for novices. I had to write in the words, "if this link does not work, please cut and paste the url into your browser directly" because the client couldn't get their words to link following all instructions provided by godaddy.
-any postings done using their social media links promote..GODADDY! not your site
-keyword analysis?? Godaddy is getting great exposure, but not your website
-no control over links, SEO, meta-tags, etc. Consumer has no benefit
The only good thing I will say is that if you choose a minimum amount of info or features, like just using the contact form, then it can be helpful for a business card type website presence.
Maybe this is just a question rather than complaint. I've witnessed this happen on several occasions though, so I'm very concerned.
My domain name can be automatically renewed using the same payment method originally used. That's great if I am sticking with my plan at the time of purchase, but not so great when I buy names for a specific reason or a "great" idea down the road that no longer makes sense for me. It's set up automatic as default, so you have to un-check it if you don't want your credit card automatically billed. This warning is sent out to customers, but in the form of alerts or warnings about your site during their "courtesy" evaluation on how your url is doing. Other friendly warnings include paying extra for services not necessarily to your advantage as claimed. In an attempt to be "safe" and get the green light from GoDaddy's evaluation, customers buy all kinds of extras they don't need, and often make it impossible for them to have access or to contact those "in charge" of their accounts. Warnings sent out months and months in advance about my site "being in danger" due to pending renewals are just annoying. And why when I do go to renew do I see a posting asking buyers if they want to "buy" my site? Backup buyers should I somehow screw up and forget to renew? It's unsettling. If i have a great name, auctions can sell it for incredible amounts. How's about a head's up to the existing owner, GoDaddy? Tell me I have a valuable name. Help me auction it if I want.
I've also had more than a handful of clients who lost their domain names, only to find out they were being held "hostage" by webmaster's who were listed as the webmaster or IT person. The owner section, which one would assume meant "owner" means nothing. GoDaddy seems to encourage this behavior and will do little to help distressed consumers when reported to them. A simple disclosure at beginning would be very helpful.
I still use GoDaddy to register most of my domain names. That's only because they offer good sales on some site names. I would suggest that customers purchase their names, especially when on sale, but other than that I provide a cautionary warning when purchasing anything additional.
Webmaster and SEO Organic Marketer
Prices are ok, but then the upsale hits hard. The site is tough to navigate because they try to sell you some "much needed" service at every single turn over and over and over, making you uncheck boxes and decline other services.
Then, the reseller plan. This is where they have created money from nothing. People are constantly creating and buying domain names thinking they will resell them for a nice profit. But, most try to sell them on the go-daddy site. Now, they can charge for advertising because it will be hard to find your item without paying for ranking. Their search tools are brutally in favor of those that pay to list and you don't get your money back if it doesn't sell.
If you fail to sell your domain and don't buy another year of hosing(which they prompt you to buy constantly) , your domain will be resold. Now they take your traffic count and resell it and only go-daddy owned accounts can show traffic counts.
Although this is where I first registered my own domain I would have to say my overall thought they are very low on the "support" end they still are hard to get in touch with, I have never used such a unfriendly user based support area, And I would rather another site to be honest that actually handles support with live chat and faster replies. they don't always want to listen and the technical area is not always up. what a shame for a business owned by someone who doesn't care for their customers.
I want to say I wish I never have decided to do any business with your company. I have paid 300 bucks to have you build my site and told it would be completed in no more than 2 weeks. I paid for the order on FEB 14th and it is not March 27th. No results. Not happy. Every time I call I am on hold for at least 15-30 minutes and the person who gets on the phone has no record of whom I talked to in the past. Do you people not communicate with your employees? The worse customer service. You have not help up your end professionally and it is sad that I am stuck with you continuing to have someone call me and try to address the issue. Just do what you say! I am so unbelievably annoyed at this point you should be compensating me in some way.
Server is down but tech support has no idea when it's gonna be fixed. All they are saying is "wait indefinitely, or go to another hosting service." In the meantime, we are losing customers who could not care less about GoDaddy's problem.
I began the process of domain name transfer (from Register.com to GoDaddy, due to high costs at Register.com) about 4 weeks ago. I would love to describe to you in detail the horrendous experience I have had.....but you don't want to hear it. This should be a relatively simple process, but there are 3 main reasons it is an exercise in near-fatal frustration: (1) you have to get the blessing from the original domain name register, and that took me over two weeks of emails to both companies. Register.com was very slow and their end of the process is clumsy. (2) transfer of domain name registration is simply very hard due to the lack of stringent oversight by whoever is governing the process (3) GoDaddy has an incredibly cumbersome system for getting the transfer made, although on the plus side they have low cost and are somehow able to bill your credit card instantaneously (in a fraction of thme it takes them to actually provide the service)....AND do have an amazing spokesperson (Danica) who I know wants to date me. The number of steps necessary are many, and when you go through the process at their website you simply will not believe how involved it is....and navigating the process via the website is nearly impossible. However, I did receive emails from support (many were sent in a timely fashion) with as many as 20 separate step listed out quite clearly. I have had at least 15 email exchanges with their support team in trying to make this happen. What should happen in several mouse clicks has taken a month and my domain name has not yet been transferred....amazing.
I am very annoyed with GoDaddy. Please note if you choose to build your website with them and invest a lot of time that work may be for nothing. They are a big company and it shows evidently that they do not care about their customers.
ISSUE #1: Something constantly does not work, you cannot upload your pictures, videos. The WebSite Builder tool often freezes and loses your work.
ISSUE #2: When you call them at their customer support service line the average wait time is 15 MINUTES, I have been on hold waiting for someone for as long as 32 MINUTES!
ISSUE #3: They do not have a TOLL FREE NUMBER. How cheap for a million dollar company. The long distance charge of speaking to them can accumulate rather high depending on your business bottom line.
ISSUE #4: Due to the constant glitches in their WEBSITE BUILDER it will take you a really long time to do simple tasks such as add a picture, video, tables, or a content block, etc. GoDaddy's constant glitches can delay you for hours. Yes I mean hours. It can be very frustrating and not worth the time.
They are perhaps good to use if you are into building a 5 page site, however, if you are looking for a professional reliable website that has many graphics, pics and videos and does not have constant delays over the WebBuilder not working this may be an option for you.
Otherwise, I must say I am dissatisfied; especially with the long distance charges.
Hope this helps, all the best.
Horribly slow loading times for my law firm website. When you contact GoDaddy support, they tell you it's not them, it's you.
From doing a good bit of research online, it seems I'm not the only one GoDaddy is lying to.
Do yourself a favor and stay away from this company.
I registered with godaddy a while ago but never ordered anything, this week I re-registered as I didn't know which log in details I had used, I ordered a hosting package and a domain, there were issues with that but when I began or tried to begin using the service I couldn't find my domain, I rang their lovely American people and spent so long on the phone decided to do it by email. Even though I set up a new account and paid they applied the products to my oriiginal account. which i can't log in to they send me new ways to log in and merge the two accounts, which all fails.
I've requested a refund but have to log into the original account to apply for it but the dimwits can't understand I can't log in.
This automated way of doing business is great for them, but hopeless for us when things go wrong, there's even issues with their own websites which doesn't really bode well for anyone using them. Hopeless!
Avoid GoDaddy.com like the plague. There are tons of other and better alternatives in the same price range.
1. Downtime: I used GoDaddy for exactly one month. After three multi-hours downtimes - one lasting a whooping 20 hours - I had enough and moved to another hosting company.
2. Slow loading time: Watching your webpage load will make you feel like its1995 again. Remember modems?
3. Sell, sell, sell. Go Daddy only cares about one thing, selling you more stuff.
There is absolutely NO REASON to choose that hosting company. NONE.
the support here is terrible. my site has been down 3 days and they tell its a tech support issue and tech support says its a billing issue. I have been calling to figure this out for 3 days and no luck
To put it bluntly: Godaddy sucks.
They massively oversell shared hosting. The server my site currently runs on, hosts over 2000 other websites. Result: even a snail is faster than your website. The SQL-servers of GoDaddy seem to be the biggest issue they've got. These servers are so incredibly slow, that a simple SQL-query can take up to ten seconds to complete; you can all but forget about making a database backup using the GoDaddy control panel. It simply will not work most of the time (!).
When you contact support, they flat out lie to you about the cause of the issues. It's always a customer problem. Support is dishonest, untrustworthy and absolutely useless.
Slow website loading times get penalized by Google (and other search engines) and you miss out on business. GoDaddy harmes your business by providing a horrible service.
They're also quite expensive, spam you to death and their control panel is next to unusable (also because they ALWAYS try to upsell you).
To summarize: Stay away from GoDaddy and find yourself a decent hoster. GoDaddy is simply put a dishonest company.
their customer services is superb but the quality of their hosting is very bad. all of my websites that are hosted my godaddy.com are at least once per week down and that's very bad cause it's not reliable at all. as soon as i get some free time i will take some other hosting company.
I recently heard from a key customer (The US department of energy) that godaddy was rejecting their emails to me. I called godaddy support, and they indicated that mail was rejected because of a small error in the way the DOE set up their mail servers. Apparently, the mailserver needs to be listed in the domain's SPF and it was not so godaddy rejected the mail even though it was from the US government. Godaddy indicated they cannot do anything about it. So this means that I am not receiving mail from a major customer if I continue to use godaddy to process my mail.
The same messages are fine when they go to my gmail account.
My conclusion is that godaddy's mail service is unreliable.
go daddy used to be among the best. Not anmore. The tech support blows and continous UNresolved problems with their web side designer. A few months back it was yet another problem on their end.
I am n ow on the phone AGAIN with godaddy due to the same UNresolved issues and to ad insult to injury, I was sent a renewal notice in which I was informed that my domains will auto renew 3/31/13 when they renew 6/1 and not auto.
Go daddy is really on their way down down down and I would not refer or recommend them at this time.
I am not writing this to be vengeful, I need to state that right away. The reason I am writing this review is because, after my experience, I want to insure that no one else loses their money the way I did.
My troubles with GoDaddy began shortly after I first purchased a years worth of hosting. I had an install of WordPress fail, and from there the nightmare began. Multiple attempts to get GoDaddy to just "nuke it from orbit" resulted in patronizing messages explaining how to uninstall WP from the control panel. My repeated explanations that this was not working were ignored. Phone calls made to the customer support number would end in hangups after wait times that were absurd by any standard, and e-mailed tickets would always result in the same worthless "advice" of previous attempts. This was a server level error, and my actions were not what caused the error.
But it does not end there. I also purchased web mail accounts for my business through GoDaddy. They worked fine... for about a week. Once they were listed all over my site (Which is hosted with one of their competitors now, my purchase price for the hosting was a complete waste as I can not host anything on a broken database) I was setting up my Paypal and went to verify the e-mail account. Guess what? The e-mail wasn't there, so I did some tests from multiple accounts. I can send e-mail using GoDaddy's webmail, but I can not receive it. Attempts at getting customer service resulted in more patronizing e-mails.
If you want to lose business, customers, time, energy, and hair, then by all means, use GoDaddy, If you want some function for what you have paid (I am out hundreds of dollars. I may as well have burned the money, there is no value to dead hosting space and e-mail accounts that can't receive e-mail.) then go elsewhere. GoDaddy sells a terrible product, has awful customer service, and does not give refunds even when you get no use out of your purchase.
Very Frustated Server. I have been very much issues in FTP / SFTP Login, mail problems, even the data loading . The server is not uptime many many hours.
I had heard from many professional software Engineer that Godaddy is just messing up with emotions. but now i have practical experience with it and please don't waste your time and emotions using Godaddy server.
Ihavehad constant problems with slow performance and not being able to access various control panel feature resulting in my not being able to update my website. Online Supportis quick but it can'tmake up for lack of uptime and access. If you are running a business you can't rely on Godaddy
I would be perfectly happy with Godaddy if the server performance records were better. I have 21 wordpress sites, and they all load a tad slow.
Having said that, I may not switch because I get friendly knowledgeable help when I call, any time of day or night, and once you get used to their odd interface it's not difficult to use.
Godaddy forces all outbound email to route through a limited number of proxy servers, even for their virtual dedicated servers. Their proxy servers are constantly being blacklisted, which means that if you send email to any recipient whose email provider subscribes to blacklists like spamhaus or spamcop, your email will get bounced. I get at least one bounced email a week.
Their solution to the blacklisting is to churn the network address of their proxy servers rather than trying to identify exactly where the emails are originating that are causing the blacklisting and stop that... or try to work with spamcop et al to whitelist godaddy servers.
Personally, I don't believe blacklisting is a technically valid way to block spam, certainly not through the RBL (realtime black list) like spamcop who hate Godaddy and take great joy in blacklisting Godaddy's servers. Unfortunately Godaddy customers like me take the hit. Godaddy could fix this by eliminating the email proxy servers -- that way individual servers that are producing spam would get blacklisted, rather than ALL of their VDS's. They don't seem to be technically adept enough to realize the email proxying is causing problems.
I purchased website builder from you guys, and it said it came with a domain name. I chose recyclacaps.com, and it was available. I went through, made my template pages, and published. I waited 48 hours, and it wasn't up. I then purchased hosting, and still nothing. Then I noticed the domain name I purchased was still for sale!.... I am not able to contact phone support because it is long distance (which I advice getting a toll free number for a big business), so I decided to repurchase the domain name.... (So I don't know if I spent my money twice now)... Then I proceed to set up hosting again, (this time it was working) and it published my site, however it published another template and not the one I was using in website builder. So, I need to know if I spent money twice, if I am able to use the website builder I purchased for my domain name I had to repurchase, and how soon I can get my website up on the web.
-When I e-mailed them this, they replied back on how to cancel service, not how to fix my problem.... It was an automated reply, and I did just that. I don't do business with people whom take your money and run-
I was shocked that hours after paying them they called me to make sure every thing was ok and that I was happy with the service so far. And I have to say I am. There was the one small problem of the 500 e-mails as stated in the add were not there. By the time I went from my phone to get my laptop and back the gentleman on the phone had the issue resolved. I am very happy with the start of my service. If they keep up the great work they will have my business in the future for sure.
I've been with GoDaddy for some years and have had endless technical problems. Today was the final straw. In general, their web site builder has always been unstable to use. I've wasted so much time editing only to have it crash on me and have to start all over again. Uploading images can be difficult with inexplicable ghosting of buttons, sometimes, a blank spot where there should be options. Since the 'enhanced' their web site building program I find when I'm trying to update a page, suddenly everything shrinks and I can't even read the text. If I check other web pages when this happens, all is okay. I tried to submit a support ticket today only to find myself being passed from one page to another, on a loop. I phoned someone at my expense only to be told he didn't know why I was having this problem. He asked me to see if the problem existed using another computer. I don't have a bank of computers at my disposal. In the end he suggested the problem might be with my Internet connection. Not what I'd call technical support. Quite honestly, I've been offended by the 'babe' pictures long enough.A babe on a motorbike. A babe with a rugby ball. What on earth is that all about? Please folks, avoid Godaddy.
I have had a web hosting ccount with godaddy before and cancelled it due to it never working correctly. Here I am a year later trying them again, because they have my registered domain names, but things are the same. I had my site working fine and deleted a file. Was instructed how to restore the file, now my entire site is a blank white page. Nothing. I've had it with go daddy.com!!!
What can you say about Godaddy? Quite frankly if you value your sanity you will avoid Godaddy like the plague?
1. Downtime - Site is forever down. Only for 1 minute, maybe 2 most of the time but it makes your website unusable and customers don't come back.
2. Page load time - Type in your url. Now go and make a coffee whilst the page loads. I made copies of my site and uploaded onto other servers and it loads in less than half the time.
3. Support!!!!!!!!!!!!!!! - Don't make me laugh. There isn't any. Send them a support ticket and you will get the usual "reply within 22 hours" rubbish. I submitted an urgent support ticket on Monday as my site had become unusable due to server issues. It's now Friday and I'm still awaiting the reply!
4. Their reviews on social networks are screened by them. They remove any negative comments immediately so that only positive reviews are left.
5. User Interface - What exactly is that all about? It's awful. 27 clicks to do anything simple.
6. DNS changes - Don't ever try to update your DNS with them. My God they must do it by carrier pigeon.
Worst hosting company ever! I have been dealing with a problem with Go daddy for a year now. We had our old company website hooked up by someone who is now MIA. We wanted to cancel this old site to create a new one. By doing this, we needed to provide government documents to prove we are the owners of the company and domain. And so we did just that. We provided them with all the legal government documents that prove we are the owners and provided all business information. Go Daddy did not recognize these documents and did not accept them. They asked for documents that only the united states government uses. Go daddy should not be providing their services in Canada if they do not understand how the Canadian system works! I had to fight with Go daddy in order for them to accept the documents. They were not understanding that the Canadian government works differently from the American government and we have different business documents! That's how dumb they are! So once they finally accepted the documents, they cancelled the website and also cancelled my work email without any notice. I lost all of my work contacts and emails! Now I have been fighting with them to get it back so I can at least get my contacts and info back! They said that I had to prove I was the owner of the email account too now!!!! After all the fighting back and forth with them, they finally sent all the info and documents to the legal department for me to gain access my my email account again. Because it was "their fault for not notifying me that they were going to cancel the email account". I am still waiting for my email to reactivate! Please do not go with this company even if you live in the states! The people working there have no idea what they are doing. Yesterday I spoke to someone and he sounded like he was on drugs!
Aside from the terrible technical, down-time and customer support, as a female business owner/blogger that has an affinity for animals, I find the pathetic "commercials" and macho actions of the founder sad, tired and insulting. Ultimately, impossible to ignore and so I moved outta there! Anyhow, there are a number of good choices out there - Do yourself a favor by not supporting this backwards culture and getting a better host for your site...........
I have been using godaddy's service for about 3 months now. Personally, I use the service for business reason. What troubles me the most from their services is the fact that I can't send out files larger than 200kb. This is ridiculous! I bought the email address for my business, so that we look professional. But every time I have to send files that are larger than 200 kb (very small) I have to revert to my gmail (free email); This is very unprofessional. The deal says that I can send out files up to 30 MB per email. I don't know what's going on with my acc., but apparently, I am not the only one having this problem.
Bad service! I am very dissappointed
Go daddy used to be great with customer service- it felt like you were calling up someone who actually cared. However, there customer service is AWFUL now. I accidentally double paid for my domain and instead of refunding me one of the payments they simply took it and gave me one more year. Well that would have been fine if I cared to keep my domain for that long but since I didn't, I just wanted refund on one of the payments and one less year. They were unapologetic or understanding and have me robot-like answers. Thankfully one of the payments made was through Paypal and I was able to get my that money back through them - but Godaddy went ahead and canceled my entire domain! So now I still paid them for one year, and got nothing. Wow thanks a lot for taking my money and giving me nothing in return.
Everything at godaddy has the undertones of the soft sell, when you try to do anything on their website with your products they take you around in a circle. At the same time they keep any action needed obscure and hard to understand. You will keep clicking in order to find out what to do and they will lambaste you with more marketing. This hosting is not for people who lack experience, I have spent hours trying to get a domain name up on my hosting there, and usually I have to make a $20.00 long distance phone call for support. If you have to spend 2 hours on youtube trying to find videos that explain things on Godaddy then this hosting is not for you. I'm stuck with these people until 2018 don't make the same mistake, if you are a novice try someone else.
Previously registered domain and was trying to set up parameters when, due to the inadequate interface, accidentally deleted domain on their server. Called to have reinstated but was told I was SOL (rats would not give a refund or reinstate) I have used a computer since 1989 and had training in Visual Basic and HTML programming (A grades). I have not used their service and have told everyone I know to avoid them. Now have multiple domains with APLUS.com and very happy.
If someone is not sure where to take webhosting, and want basic or advanced hosting package, maybe he should know that e-mails will not work properly or will be delayed for hours at godaddy.
GoDaddy definitely has the worst control panel I've ever seen. Full of bugs, VERY very slow...
Advantage is that the servers uptime is 99% .
Support is good, but sometimes very slow.
I definitely would not recommend GoDaddy , especially because of the very slow Control Panel and major problems with e-mails.
I can no longer recommend GoDaddy's online services due to their unethical billing practices. I was a loyal customer since 2005 (an eternity, by internet standards), but after the experiences I've had with their "customer service" (or lack thereof) over the last month, I have terminated my account and am no longer doing business with them. I have never encountered such rude, condescending, curt, unhelpful people in my life!
godaddy is the most fantastic hosting provider company i love godaddy. it's really daddy of all hosting companies i recommend to every one only choose godaddy hosting.
I had a GoDaddy account for years and liked it well enough, so I used them when I created an account for a client. For some reason, GoDaddy linked our two accounts so I kept getting his annual renewal notices. Each year I forwarded his renewals to him so he wouldn't lose his account. I called Godaddy and he called, multiple times each year for about seven years. Every year they assured us it was "fixed." We of course had to take their word for it until the renewal notice got messed up the following year. Finally, one year someone actually DID something, and managed to link MY account to HIS account so HE received the annual renewals. He didn't forward them to me, so I woke up one morning to find my account and my site were both dead. I tried to put the site back up, and found that my domain name had been purchased by someone else, and I couldn't get it back. I still can't. I had had the website and domain name for 10 years, and got thousands of hits a day. I had to switch from [that domain].com to [that domain].net. This morning I checked, and my site had had 3 hits. They did this to me two weeks before a MAJOR release, and essentially shrugged and said, "Not our problem." They said they couldn't even discuss anything with me because my account was now in my client's name. Since my client had moved on to another host, and this really wasn't his problem (and he wasn't interested in continuing to do this year after year) I was on my own. GoDaddy would not help me after being incompetent in the handling of this problem for seven years. Needless to say, I wouldn't go near them if I were you. Not ever.
Very confusing to choose products. I was trying to renew my website hosting. It displays several options to buy products . I expect to see only the product I need to review and may be a a button/option to see other offers. Too confusing to navigate!
They should have designed simple .!
We hosted with GoDaddy and while the server was slow at times we didn't have downtimes or any major issues.
I would never host any of my websites with GoDaddy. Their servers are super slow, but you get what you pay for. They lure you in with the easy CMS setup and extra low price. Don't fall for it. Pay a little more for better service.
Stick to GoDaddy for domain name registrations.
Terrible. Everything set up fine then after having the account for 3 days they decided my bank card was fraudulent and blocked and cancelled the account. They then wanted me to send pictures of my driving licence and bank card. What a joke. Tried emailing but just got the exact same email back.
once a company is becoming big enough
they stop treating people like people and we become numbers!
that is where godaddy is at right now!
i will NEVER do ANY BUSINESS with godaddy ever again!
they feel that they can ask for any personal details from you
and ignore you with their automatically generated letters.
Godaddy is the worst hosting server that you can find on the market.
They locked my account, removed all my data and asked me to pay again.
I had to wait 7 days to get my data back.
The support is the worst.
So I have godaddy hosting now. I have their shared hosting, the deluxe. THIS SUCKS!! I have a Pay Per click campaign and want reliable loading times. YOU WILL NOT GET THIS with godaddy Shared Hosting. When you call to order their shared hosting they will swear up and down that they monitor the server and if a site uses excessive bandwith, they will switch you etc. And that they don't overload sites like other host providers. Well were on shared and when we call they say "we cant control traffic spikes and were sorry that your loading time exceeds 15 seconds" So i got pingdom to monitor the site, it found its down alot!! Dont get their shared server!
They have a web page called Godaddy Auctions and they are not auctions because the high bidder does not win. Once you bid they will take it as an offer and they the owner of the domain will decide if they want to accept it. So the Bid is not a bid (although that is whay they claim)
Nothing. Support has been good. Good support for Noobs. No problems with problems this year. Had some years ago, but no problems this year. They are suitable for any customer. I would recommend Godaddy.com along with other hosting companies as being affordable and capable.
I have been a GoDaddy user for several years. I signed up for their online web storage and their support was almost nonexistent. I emailed them to cancel the service and they sent back a set of instructions that I had to do myself to cancel the service. BUT when I signed up for the online storage all I did was call them, but when I wanted to stop it they make me work for them! I followed the instructions and a few days later I tried going onto my web site and all I got was the ‘parked domain’ display screen from GoDaddy. I emailed them and they said there was no web site online because I had cancelled my hosting services with them. BTW – I am fully paid with them for all my hosting services through the end of 2013 so why would anyone at GoDaddy think I would want to cancel all my services when I had just emailed them to cancel only their useless Online storage!!?? They have no direct phone support and their email support has been just a series of scripted ‘canned’ responses almost every time I have needed assistance. Now with this monumental screw up where they totally took down my web site I am positive the place is run by a total group of IDIOTS! I am looking for another web hosting company and my lawyer will deal with the money I lost by them taking down my site etc. My suggestion… stays as far away from GoDaddy as you can unless you like being ‘screwed by idiots’!!!
Most of my business is online so selecting a domain, hosting, ssl certifiicates, domain security, etc which is required to keep my business going was a very tough job. I found all ny online requirements on GoDaddy.com . First I purchased my domain name and I was so impressed by their interface and support that I decided to buy other services from GoDaddy. The prices are extermely reasonable and the quality of service they provide is simply amaizing. I never worry obout my online identity security as I use GoDaddy services. I would recommend GoDaddy.com to others.
I only use Godaddy for web email and domain name host(no particular reason why I only use them) but in my 3 years with them, I never had a single issue and the customer service is amazing.
Their email marketing is very hard to use compare to its competitor. Email dash board very old and hard to understand.
I have their shared cloud hosting account. Our site is slow. It is down at least once every week. Don't waste your time emailing them...their email support is a joke. Their phone support is quick, but its always goes the same way. First they want to blame the issue on you. They look to see if some script is the issue. Even after you tell them you have not made changes in months. Then they put you on hold while they speak with the real tech support behind the scenes. Then they come back with BS. They say is just a loading issue and everything should be back up shortly. When you confront them with the fact that the Cloud should never have a loading issue, they play stupid. Do yourself a favor, avoid godaddy. Their pricing is good, but its not worth all the down time and frustration.
EVERYONE has to start somewhere. My first site. I was sooo excited. Go Daddy has lots of pluses for the newbie. Some cautions, too. WHY no toll free calling to purchase a site and for support? Really irritating and a nuisance. Site building, not so easy, even with their web builder "help." A detail rich environment, so much so that be careful or you will miss things, have to call in. . .
Up time great, no complaints. Customer service can be iffy, mostly fairly good, ask for up the ladder if necessary. Be persistent.
Sum total: very good with room to move up to outstanding.
I'm customer of godaddy from 4 years, this is a best service I never know on web for domain registration and hosting. Really you can trust on this service. Excellent customer support
Only thing to remember about Godaddy.com is that you need to keep up the renewals (or transfer your domain away.) Failing to renew opens you up to basic bolted down tactics. They'll throw your domain up for auction and ask you to pay to become a bidder in order to pay to get it back. Whatsmore they'll keep holding onto your old domain as long as they like and sell it to whoever they please.
In terms of price they are very good, but there are many strings to consider.
That the control panel is easier to use for both the hosting and the domain, FTP file manager is complicated to change permissions on files. and also have to wait long for service personnel, it is difficult to find the root directory CPanel personally prefer the traditional.
I love GoDaddy.com I have multiple domains associated with them. I have used it basically for domain names, SSL certifies, domain protection. The good thing is that they have almost all the things you need to start a website or hosting something else. So you don't have to go to other providers for different things. The pricing is reasonable. I would recommend GoDaddy to individuals, small business and corporates.
It definitely Sucks:
We sunrisetelecom.com had been hosting our corporate website at Godaddy for more than 6 years now, and had two instances when our website was down for more than 4-5 hours, we are a world wide company and we need our website up 24 X 7.
The first outage was in Aug 2011, when our credit card expired ...they gave away the Static IP address assigned to us to someone else. The second outage happened yesterday the 20th of August, we has three payment methods active with Godaddy but just one credit card had expired all of a sudden they ended up allocating our static IP address to someone else just because the credit card that was used to buy that static IP had expired without even considering that we still had one credit card and our Paypal account still active with them. Inspite of all pleading our web site went down.
I beleive we made a smart move last night and moved our hosting to rackspace cloud, although is was a bit costly but atleast we would not get this cheap treatment anymore.
GoDaddy.com was my registrar for about a year. 10 days before my domain expired I attempted to transfer the domain. Instead of transferring, they put the domain in something like a registration holding area where they said I would have to pay $95 to get it back and transfer it.
They basically held my domain hostage and their support was completely unable to help in any way.
GoDaddy's hosting is fine if you only have a static site, but even then there are many other hosts that offer equally good prices with better features. My biggest issues have come from trying to run WordPress on GoDaddy. It often runs so slow it is unusable, sometimes causing my browser's connection to timeout. It is also extremely difficult to manage databases and multiple domains on a hosting account. It also bugs me that they make you wait for changes which should be instant (e.g. adding a subdomain). In general the control panels are very difficult to use, even for advanced users. Not recommended.
When I purchased my domain name through godaddy.com, it was highly recommended that I also purchase privacy registration through Domains by Proxy. I was told it would increase security on my site. I purchased it, but then a few days later when I needed to transfer my domain to another hosting service, I was told I would have to cancel that privacy registration, and that I would receive no refund. If the non-transferable nature of the product had been made known to me I would not have purchased it. I do not appreciate dishonest business tactics that include taking someone's money, giving no value, and then refusing a refund. I thave written to godaddy.com to request that they stop suggesting to their customers that they register through Domains by Proxy, or other similarly-practicing privacy providers. It is not wise to cheat your customers, and such cheating practices will send them away. I will not be purchasing future domains with godaddy.com because of this experience.
GoDaddy is a company that we have all probably heard of by now. Whether it be from their numerous TV commercials and internet advertisements – or via word of mouth. Fact is everyone has probably heard of them by now – and I am sure most people thought GoDaddy when they first needed hosting, or a domain name. Weirdly enough I had always steered away from GoDaddy – even though I had no personal experiences with them and no real reason to do so. Their main site never seemed to load fast enough for my liking so I had always dismissed them due to that and never looked back. A recent job however had changed that – for roughly the past 6 months I had been developing a series of sites on 2 different GoDaddy shared hosting accounts. Both accounts are on GoDaddy‘s Deluxe Linux Shared Hosting plan – now running on their GRID setup for the past 2 months (think GoDaddy‘s version of Cloud Shared Hosting). Below is my review. It’s honest. It’s not sugarcoated. It’s not here to tell you to buy from GoDaddy or to avoid them. Below is simply my experiences and my thoughts.
Using GoDaddy‘s control panel I immediately noticed one thing: I really miss cPanel. Those good old days when your control panel was a mere www.mywebsite.com/cpanel away. Now you go to GoDaddy‘s main website. Login at the top. Then select My Products. Then click on Hosting. Then click on Launch to open the hosting control panel. 5 steps as opposed to the usual 2.
Moving on we notice most changes are not done instantly. Remember when you would create a MySQL database in cPanel – create a user – and everything was done ready for you to work with in phpMyAdmin within seconds? Forget that. Most functions such as creating email accounts, ftp accounts and databases get placed into a queue. For example I once waited 45 minutes for a new database to be created – which did not exactly fit well into my time schedule for that day. Lets rewind a little bit to those FTP accounts. Usernames for FTP accounts are checked against the server or cloud you’re in – so no-one on the server can have the same username. This has never really bothered me – but I suppose it plays a role in the queue time when setting up a new FTP account. I can see this getting annoying later on – sometimes its just simpler to have a familiar username across your domains.
Soon after I joined the team a co-worker asked me if I could setup for him a quick eCommerce site he could play around with. I remembered how great Fantastico was with cPanel and quickly went to see what GoDaddy offered.GoDaddy offers its own share of one-click installations – once again everything goes through a queue so when you press install – go for dinner. We decided to go with ZenCart this time around. About 25 minutes later the install was finished and we loaded up the fresh install. For a while I thought the load time might rival how long it took for the script to install. While a basic page with some minor PHP coding would load perfectly fine – a database driven website seemed to be too much for the server to handle. A call to technical support offered up two explanations and solutions.
(The Usual) We are on a shared hosting plan and would most likely benefit from having a more dedicated solution where we would be able to utilize more system resources.
We were on their “regular” setup – however they now offered GRID hosting – which “pools” the resources of several servers allowing your site’s content to reside on multiple servers – thus decreasing resource use and increasing reliability.
There was no extra charge for going to GRID from “regular” so we went ahead with it. There was no downtime we noticed – but most of the use these accounts get is developmental or for internal applications. All our domain names worked perfectly fine following the change however adding new domains from other registrars was now another hassle. You see with the GRID setup the nameservers constantly changed – any old domains continue to work but to set up a new one you have to call in to tech support – again – and ask for the current name server to use.
The next day we went back to the ZenCart install we had yet to work with. Loading. Loading. Loading. I can’t truthfully say it wasn’t a tiny bit faster – but it was still not even average. We did a ZenCart install on our other account at this point and noticed it to be much faster. Maybe the pool our other account is in isn’t as full as this one? Maybe I had become spoiled by smaller hosting companies over the years and have grown to expect too much? Another call in to tech support let us know that our only other available solution was to upgrade to a VPS or our own dedicated server. Neither were viable solutions at the moment so we simply moved our database driven applications onto the other account in the meantime.
A few weeks after we were working on an online ordering system for a local restaurant when we encountered the queue once more. It seems mail sent from the server also goes through a queue – however this queue had a whole new wait time. We had experienced moments where our contact forms and ordering forms would take up to 10 hours to make it through. Here came another call to tech support – who politely told me if I do not use their formmail script – they cannot help me. So I quickly grabbed their script – and set up a contact form using it. Submitted it. 40 minutes later I got the email. I wanted to be sure though – this time around I was covering all my bases. I jumped onto my personal hosting account – with a different company we will not be naming. It is a simple shared hosting account – also linux. I uploaded my original contact form – the one that did not use GoDaddy‘s formmail. Pressed submit – and immediately saw the new email. I tried it again on GoDaddy. Nothing. I assume it is important to note that the contact form being used for these tests was an extremely basic mail() script. Nothing fancy, just a name and a message and submit.
*calling tech support again*
We didn’t really reach a solution here either. GoDaddy said there was a problem with the queue currently and they are working on it – however their servers are setup to only send out a certain amount of emails every 15 minutes – which sometimes causes a queue to build up. I explained that for our online ordering system the client needs to be able to get their notification emails instantly so as to confirm and check on orders. Let’s say someone is running a newsletter system for their website and has to send out their newsletter to 400 of their users at the same time as a customer is placing an order on you’re website. Good luck getting that email in a reasonable timeframe. Once again the only solution offered was to switch to a more dedicated solution. I guess it took them roughly a month to get this “queue problem” fixed – or at least that’s how long it took for our mail() forms to start functioning within the 15-minute queue period. In-fact for the past few days most submissions come instantly.
Now to some point I can understand why some of these things are the way they are. GoDaddy is a huge hosting company and a large part of their customer base has no idea about SQL injections and website security – so GoDaddy has to implement extra safety measures to double check each action and limit certain things. Let’s say someone’s website on your server gets hacked and is used to send out several thousand spam messages. This will not only bog down the server for everyone on it – it will delay any emails (longer than usual anyway) – and it runs the risk of having the server blacklisted as a spam server – causing future problems for all of the clients on that server. As such emails go through queues and each shared account has a daily limit of 500 emails (it could be 1000 – I need to double check).
Continuing with the size of the company and the amount of people on each server – that also explains the need for queues when performing various actions. GoDaddy has to allot for the fact that 15 people might be online at the same time trying to make a new FTP account, email address, or add a new subdomain. To maintain server stability they implement such actions.
In the end it really comes down to your personal preference. If my cousin calls me one day and says he wants to build a small website for his pizza place – assuming he has absolutely no idea what he’s really doing – I’d be sending him over to GoDaddy. Chances are he won’t have my problems because he won’t be using the services to such an extent. He won’t need the email to be immediate – and chances are he won’t ever make a nother FTP account to care how long it takes. He’ll grab a template – put up a simple website – maybe put a little blog – and be happy everytime he see’s his words on the internet. When he gets lost in their control panel he’ll call up tech support – be walked through what he needs – and chances are get off the phone purchasing some addon product you are pitched after almost every call. In the end – he’ll be happy. Now tell me you’re a PHP developer and have decided the internet is long overdue for the next big community scripting project – I’d probably recommend something else.
Go Daddy is awesome. It is very basic but it has a lot of options. I bought WebSite Tonight and i LOVE it. I was at WEBS.com but they stopped HTML coding so i left to find Go Daddy. I had know clue who they were until i watched a NASCAR race and saw there car so i pulled up there website and it is wonderful. Go Daddy has a very simple, east-to-use checkout and i will never go anywhere else. Thanks Go Daddy
Started with a shared server which was so slow it was unusable. Godaddy advised me to use a VPS so I switched.
This is where the problem started - no support. I was told this is an unmanaged machine. In short bog off and leave us alone, we will not help. So, I paid a freelancer $300 to change the things I needed (php dowgrading etc). 1 week later the website went down and the freelancer could not fix it (in spite of spending many hours). I was left with a freelancer bill, and a server that has had to be abandoned because Godaddy just don't give a damn.
I would suggest webfusion as an alternative they are much more helpfull.
So my billing expired on one of my web hosting accounts, and the billing rep told me I had 30 days to renew it without losing my files. I went to renew it today, within 30 days, and the files were all gone. I called the tech support line and the guy told me it must have been a "miscommunication", and that they could restore my files for a $150 fee. I asked if they could waive it because I was given misinformation, and they said there was nothing they could do for me. I lost 6 months worth of work. Godaddy will surely lose more than $150 because not only will I never use this webstie again, but I will advise my associates and clients to also never use this website. This company really needs to focus on training their employees.
I have economy hosting for Godaddy. Its good, but not good at the same time. It's good because its cheap and its go daddy (reliable). But its not good, because if I have more than 2 people on the site, the site doesn't load fully for the new user. Basically, the server is okay, but if u have a site that is going to get a lot of visitors, get dedicated!
I love the customer service - I have had to call them a couple of times and they were excellent, polite and ever so helpful and it was a refreshing change to speak to someone in the US instead of India. Would definitely recommend them.
GO Daddy's Website Tonight is VERY limited. They sell you on being able to give technical help, yet their support personal DO NOT know the program. (for example, I had to explain to the tech where to go to build a table!) I was then told that their support was limited and that Website Tonight is a "Do it Yourself Program"
They are not interested in helping you, they are only interested in selling you more products!
When calling you, you are asked a variety of questions to get to the tech support you need (email, domain, website tonight) but when they answer the phone they answer it SALES and Support. They review your account and try to sell you more crap YOU don't need!
They do not know their product. Many times I have hung up the phone frustrated and call back hoping to get a more knowledgeable person. I would strongly urge you to find another company.
Love GoDaddy .. always the best choices and best products for the money. I explicitly use GoDaddy for all hosting needs. I have tried others, but nothing compares to the quality, and easily navigated back end platform that GoDaddy has to offer.
I love their website builder. It is easy and fast.
Godaddy does have its problems however, so much so, I am looking elsewhere to host my site. It seems their service only works well on small websites. My site has 300 pages and Godaddy simply cannot handle it even though the package I have with them allows me 999 pages.
I have not been able to back up my site in months. At least 75% of the time, I get kicked out of their servers while working on the site and have to log back in, sometimes several times to be able to resume working. This has also been going on for months. I have tried different computers from different locations with different providers, always the same result. I have tried different browsers. Chrome seems to work the best, but just have the same problem less frequently.
Their customer service basically consist of the following line....... Its not us , it's you.
I am looking around for another cloud hosting provider that can handle larger websites, even though it means rebuilding my site from scratch, it will be worth it to finally be rid of Godaddy once and for all.
Godaddy's servers are the best. There domain control panel and hosting panel is also awesome. I love there uptime.
GoDaddy actually worked fine for me for about 2 years. Then I switched from HTML to Wordpress so I can edit my site myself, without my developers help. Saw its a common problem with GoDaddy, since you typically share a server with 6000 other sites, that WordPress is just too much for it and therefore load times are around 10 seconds. Tried all the cache add ons you're supposed to try to fix it, but no help. Customer support has never really been helpful, only interested in upselling your hosting needs when you call with problems. Only solution they have is deal with it or pay for a dedicated server. Instead, I switched to Host Gator (which is cheaper) and it handles to demands of Wordpress without a hiccup. What I learned, friends dont let friends host with GoDaddy...
Im in between, they have great domain name and everything like premium dns and such. But i hate their other services such as vps and servers. It's an ripoff!
They are in between the pff rating i don't know.
Go Daddy may be a good hosting site for the experienced user. For those of us who know nothing about the Meta tags, Robotx, etc. they are of no use. I subscribed to Go Daddy 11/2011. I have repeatedly called and ask why my site is not showing up on the search engines and I hear the same story: your keywords. I find (5 months later) that it must be the meta tags, etc. I am told that they can't fix it, just walk you through it. Here is the problem, the reps don't know how to fix most things. I had an experienced computer tek. talk with them and he was outraged at the lack of cooperation. Apparently, you need to know that there is a huge difference in Website tonight and the regular sites. This sucks. I've paid close to 1,000.00 and if you don't know the name of my company, your not going to find me. Good bye Godaddy!!!! Would not recommend!!
GoDaddy is a really helpful site in the support side. Generally I get a reply to my emails within 24 hours which is great for the size of the company.
The domain creation and management is easy and works great.
Only downside is they charge for whois privacy.
Cons: Worst (rude, condescending, arrogant, insulting) customer support I've ever experienced. Not helpful if you have a troubleshooting issue. Tremendously swagger and little knowledge. Go Daddy's "tech support" is only that in name, not in practice.
Score: 2 on a scale of 1-10.
Recommendation: Look past all the money they spend on cheesy superbowl ads, and find a good host (e.g. any others out there).
Godaddy has one of the worst customer support out there. They locked my account asking for Identification and even though I did provide it they still had it locked.
I'm already a customer with multiple domains. When does the owner will stop killing elephants?
The support is awesome.
It's needed a medium level of technical expertise.
They have been very helpful solving my troubles.
Is a service for medium/high level users, with no concience for nature.
I would rater recommend other services before godaddy.
Go Daddy is Ok if you're hosting a website that doesn't matter much to you, otherwise you're going to be disappointed and frustrated.
* Go Daddy is cheap to get a small website going - but be aware of the lock-ins and other disadvantages.
* Lock-ins: 1. Twice as expensive to renew as to buy new. 2. Transfers are expensive 3. Never forget to renew on time, because they will charge you a fortune to do so (eg. my one domain cost over $100 to get back).
* The User interface is massively confusing, which means that I have to contact the customer service people every time I want to do pretty much anything I haven't done before (and wait a day for a canned response) - Worst still is that I'm a techie so this stuff should be easy for me.
* Performance Sucks, even a basic website will be slow to very slow. Google and other SEO sites often randomly have problems accessing my sites because of timeouts and other random http 500 errors - this even happens for my simplest 1 page basic html 'website'. You need to pay to get the logs.
* FTP doesn't always work properly. It sometimes times out, and your files will get locked on the server leaving your website in a broken state for days.
* If you're behind a corporate firewall GoDaddy will probably be blocked, and your site may also get blocked because of the DNS lookups.
* I can't seem to backup my DBs. Apparently I don't have permissions in SSMS. And I haven't been able to find a place in the User interface to do so.
* The DBs are tiny and can't be expanded, even with all the space available to you.
You have the most reliable servers ever. Great value and great features.. Allsoe great support. The prices is good both for serversand domains .. Love GoDaddy.com. Have several domains here and have hade lots of domains here