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Is Gradwell the host for you?
Last reviewed Mar 28, 2016
Joined Gradwell in 2002 when they were about the best you could get. I have recommended them to many people. They stayed that way for a decade, with 24/7 support including with difficult or custom matters. Since 2010 they made a move to Voip mainly and appear to lost interest in hosting. Outages went from unheard of to daily, and they seem to be unaware of these issues when they happen.
Last month my site was down for 5 days. They fixed an issue and my site never recovered. Not only that, I couldn't persuade gradwell support that the problem was not my site itself until I wrote a script to demonstrate that one of their platforms was down. I have enough issues running a business without having to train their support staff.
Anyway, according to pingdom (and note this doesn't show the 5 day outage as it was on one server of their shared servers:
Month start Uptime Outages Response
2006-02-01 96.84% 53 1009ms
2016-01-01 99.24% 70 915ms
2015-12-01 99.15% 34 554ms
etc. The last time I got above 99.9% was august 2014. Now I am a bit embarrassed that several people i know have sites on gradwell due to my recommendation.
Great in all areas. Cannot complain with the price or service I have received. Dedicated Technical Account Managers make a huge difference. I have never had an outage & I have been with Gradwell for almost 2 years now. Gradwell’s pricing and features are very straightforward. They can also provide the whole package should you be a small start up, like myself. What hit me on day one and has hit me ever since and carries on right to this day is their support. They have given us fantastic support over the years – better than any other company that I know. I’ve always been happy to recommend Gradwell.
Much more expensive than similar suppliers.
Technical support ranges from clueless to deliberately obstructive.
Outages are becoming an almost daily occurance.
There are regularly issues which take over a MONTH to fix.
I've been with them for years. I'm currently moving to TSO Host. I expect the odd glitch. I expect the odd clueless tech support monkey. I don't expect to have almost daily problems and noone capable of fixing them.
Gradwell used to be a reliable and solid provider but as they have grown and moved into other areas they have put less and less effort into their web-hosting to the extent that uptime is unsatisfactory, a recent hacking incident resulted in almost all customers files being hacked and then the fix broke many websites. Support is poor to useless, a recent incident needing five seperate contacts with front line support and then escalation to the director of customer services before a simple fix could be made. Their web logs have been unavaliable for over a month and any requests for an update result in "we don't know what's wrong or how long it will take to fix".
They're expensive, unreliable and have very poor support.
Slightly more expensive than your average shared host but uptime has been good. A really confusing control panel offers control over every single part of the configuration which is good in some ways but took me a long time to get my head round. Support is fairly good but it's definitely not a web host for newbies.
More than just a hosting company, Gradwell is a communication technology company that
provides services, such as broadband. It offers Web hosting packages (with email), as well as
dedicated email hosting packages. Premium email hosting packages include support for
Accessible via the Gradwell website is a live chat support feature. You may also log into your
control panel to request support. You’ll find a knowledge base in the support menu, as well.
Because Gradwell’s offerings are all plan-specific, you won’t find a universal feature set, but
there are a few important things to note.
Choose from four email hosting plans, each with robust features.
Choose from three hosting plans each with different storage limits.
Gradwell is not a typical web hosting provider. You won’t find extravagant site building software
or massive e-commerce plans here. Nor will you find dedicated servers, developer tools, or in
depth support. Gradwell’s pricing and features are very straightforward. If you’re looking for
simple web hosting and email, Gradwell is a great solution.
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