Much more expensive than similar suppliers.

Technical support ranges from clueless to deliberately obstructive.

Outages are becoming an almost daily occurance.

There are regularly issues which take over a MONTH to fix.

I've been with them for years. I'm currently moving to TSO Host. I expect the odd glitch. I expect the odd clueless tech support monkey. I don't expect to have almost daily problems and noone capable of fixing them.

Gradwell used to be a reliable and solid provider but as they have grown and moved into other areas they have put less and less effort into their web-hosting to the extent that uptime is unsatisfactory, a recent hacking incident resulted in almost all customers files being hacked and then the fix broke many websites. Support is poor to useless, a recent incident needing five seperate contacts with front line support and then escalation to the director of customer services before a simple fix could be made. Their web logs have been unavaliable for over a month and any requests for an update result in "we don't know what's wrong or how long it will take to fix".

They're expensive, unreliable and have very poor support.