Much more expensive than similar suppliers.

Technical support ranges from clueless to deliberately obstructive.

Outages are becoming an almost daily occurance.

There are regularly issues which take over a MONTH to fix.

I've been with them for years. I'm currently moving to TSO Host. I expect the odd glitch. I expect the odd clueless tech support monkey. I don't expect to have almost daily problems and noone capable of fixing them.

Gradwell used to be a reliable and solid provider but as they have grown and moved into other areas they have put less and less effort into their web-hosting to the extent that uptime is unsatisfactory, a recent hacking incident resulted in almost all customers files being hacked and then the fix broke many websites. Support is poor to useless, a recent incident needing five seperate contacts with front line support and then escalation to the director of customer services before a simple fix could be made. Their web logs have been unavaliable for over a month and any requests for an update result in "we don't know what's wrong or how long it will take to fix".

They're expensive, unreliable and have very poor support.

Slightly more expensive than your average shared host but uptime has been good. A really confusing control panel offers control over every single part of the configuration which is good in some ways but took me a long time to get my head round. Support is fairly good but it's definitely not a web host for newbies.