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230 GreenGeeks Reviews:

Is GreenGeeks the host for you?

Last reviewed Aug 28, 2016

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Key features

  • Powered by renewable energy
  • Free '.com' domain
  • 30-day money-back guarantee
  • Free nightly backups
  • WordPress integration
  • Unlimited traffic, databases

Great reasons to choose GreenGeeks

  • Over 300,000 websites being hosted worldwide.
  • WhoIsHostingThis users rate GreenGeeks as 4.2 out of 5 – Excellent.

Most Helpful Customer Reviews

★★★★★
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★★★★★

I've been with Greengeeks for years now, both personally and for other clients... they have been flawless in my humble opinion. Their customer service is fantastic and very accessable from different timezones. I am writing this purely because of how helpful their staff have been as my sincere thanks for helping me, once again, when in a bind. I highly recommend them!

 
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GreenGeeks rocks because their service is fast and friendly!

GreenGeeks reduced the cost of our server by 2/3rds, saving us hundreds of dollars a month! We moved from a dedicated, managed server to an unmanaged vps server. The migrated the largest 30 sites FREE for us.

They have different levels of support so complex requests go to higher level techs. We could not be happier.

We recommend GreenGeeks VPS servers for any web designer or developer interested in adding hosting to their offerings. The steady monthly income from hosting helps a small business keep the doors open.

 
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It was important for me to find a Green web host, a core value of my business and I was looking for a green host with a lot of software options, this is 2014 and the more efficient we are the more we can get done.

I needed it:

- Be Green!

- Not too expensive, startup business
- Project management features,
- Emails, forums, blogs,
- Online store,
- Unlimited bandwidth
- Security *important*
- A few other features..

FOUND them ALL with GreenGeeks.

The easy to use cPanel is fantastic! Very intuitive, you just look and find what you were looking for.

The support and sales team are great, I had MANY questions before buying and contacted them at many occasions. Always got my answer and documentation if I wanted to know more.

The support team is great too, I sent a support ticket (which was EASY) and they replied rapidly and with a professional attitude.
Not to mention they answered IMMEDIATELY through the chat service when I used it.

Pros of using GreenGeeks:
- Huge software options and they are GREAT!
- Inexpensive hosting for a green service! I took the 3 year, worth it!
- Green service!
- Email features are great and we have choice of different interfaces
- Website builder does good work
- Security is excellent

Cons:
- Website builder takes time to learn but is great. This isn't really a con.
- None so far after 1 month of intensive use.

I am totally satisfied!

 

User Reviews - Total: 230

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Great Service and Documentation

GreenGeeks has a complete range of hosting and VPS plans, fast implementation and responsive, professional service. I was signed up and configuring a reseller account in minutes (not 2-3 days as with other reseller accounts). Completely satisfied with response time on questions, plus they provide good documentation (this reducing the need for questions).

 
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I have had a reseller account, the most basic level, with GreenGeeks for over 1 year now. I have a few small business clients for whom I provide hosting services. On the occasions it has been needed, tech support has been timely, responsive, courteous, and informative.

Uptime has been excellent. I have not been aware of a single outage in over a year, Any outages that may have occurred would have to have been very brief not to attract the attention of myself or any of my clients.

The value is excellent. Instead of paying to have my domain hosted, I am getting paid to provide hosting services, making my domain hosting requirements a profit point instead of an expense.

 
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Watch out for their policies on renewals and customer service when trying to cancel an account with Green Geeks. My account was suspended, so I sought to terminate my account because of the economic circumstances currently happening in my country and businesses are just not spending on web presence any more and having this hosting was not feasible at this time. The email I had listed was a hosted email through my domain which when the account was suspended that email became inactive, I subsequently added another working email to have this problem rectified which by the way never registered as my primary email even though I tried. During the cancellation process i submitted a ticket and they responded by sending a link to submit another request to cancel, which I submitted. Thinking that this is end of the process i did not check my green geeks account, (BTW there was no indication during the cancellation that I would need to confirm my cancellation). This was a grave error because a few days later to my surprised I was charged on my credit card for the service that in my opinion was cancelled and email was sent to the new email indicating that I in fact had been charged. To make a long story short after several attempts to rectify the problem the company personnel said it was my fault and even though I contacted them immediately after to being charged that I will not be refunded. The customer service representatives both via live chat and over the telephone were completely rude and showed no empathy to my problem nor offered an amicable solution. I have cancelled services with other companies and never had this kind of problems before, namely hostmonster, bluehost and others and I never experience poor customer service like this nor was I treated with disdain and in one case I received a full refund and discounts on products and services with these companies. I will continue with the service until it expires next year but I will NEVER RECOMMEND GREEN GEEKS NOR WILL I EVER HAVE ANY OF MY CLIENTS USE THEIR SERVICE, because their lack of compassion, distasteful customer service, poor refund policy (even though I contacted them immediately after about the issue), inability to be flexible or their iron clad policies which does not take into account that their customers are humans and sometimes problems happens with processes which can lead to serious issues. I must commend their customer service personnel for making me feel like crap and not once accepting that they were part of the problem. I will be happy to provide anyone with the transcripts of my interactions with this company.

 
★★★★★
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★★★★★

So I joined a startup as the lead web developer and that was the first time I heard about GreenGeeks. The UI was good and live chat was helpful for small trivial issues and I really enjoyed fixing issues and had no problems with the hosting for the first month.
A month later all of our websites were down and my manager got an email saying resource limit exceeded for root.Yeah just a line with that text and IP address. We contacted them via phone, he opened a ticket for us. He didn't knew what was going on. We contacted the live chat, he just escalated the ticket to higher level.

For 30-40 minutes we had no idea what was going on with our websites and clients were calling on. They took an hour and replied that a site had a lot of fae traffic which it couldn't handle and so our server was down (this was after an hour of opening the ticket). They fixed it and gave us some tips to avoid it.

One of our client's website went down 3-4 times in the next 3 weeks. Since we had shared hosting it was exceeding the resource and the support ticket wasn't really explaining anything. It was a nightmare. I had to personally ask them to increase the resources allocated to website until we move it to vps.

We implemented MaxCDN on that site and it broke a couple of hours later. Turned out greengeeks server was blocking all MaxCDN IP addresses. We contacted them to unblock it and they again opened the ticket. It took them 3 hours just to whitelist a bunch of IP addresses which we provided just because our ticket was in queue the website was broken for 3 hours.

We decided to move it to VPS and they were happy to help with migration. We filled out the migration form. It took them 6 days to migrate the website they claim to do in a day. They updated us the first time saying wp_head() function broke. We fixed it right away and told them to try again and they didn't respond for 2 days. We had put the client on hold for the whole time because the new content wouldn't be migrated. Tired of waiting we told clients to make changes and requested them to re-do the migration with new copy and we've fixed the wp_head() function.
No response for next 2 days. I contacted the live chat and they said a guy is working on you. I REQUESTED them to keep us updated because I have to answer to my manager. He said we'll do so and we never hear back from them until the next day when they finished the migration.

I am really not a fan of it anymore. Sometimes they do a great job but most of the times they take a lot of time to reply to the ticket. I mean A LOT.
If you just wanna put a static website, go for it. If you wanna keep updating the website and make major changes, avoid greengeeks.

 
★★★★
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★★★★

In all honesty GreenGeeks is good, but I was a bigger fan of BlueHost. As for response time from support? Eh....About 2 days by mail. You can surely do better Geeks! Their uptime speed is good...which is nice. As far as features are concerned, I also think BlueHost had a better offering. I don't think they're the most responsive and my question required followup but overall ok.

 
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We had an issue because we make some mistakes in our company that affects our service. The support team of greengeeks solve the problem by hearing us. The issue was not an ordinary one, they really read and scalate and were not happy until they found a solution. We recomend them to everyone, specially because we feel that we are talking to human beings and not with robots that are programed to repit a speech. THANK YOU SUPPOR TEAM, specially Galvin.

 
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★★★★★

We're a customer of GreenGeeks for years and no complaint about their service, particularly their Support (Mr. Vance K) a very helpful guy and always courteous and approachable to all concerns. I wish more years to be your customer, I am with your service not the amount of service. Very important to our business is fast and accurate support from you guys.

So, I rate it to 9/10.

GreenGeeks rocks!

 
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Avoid greengeeks at any cost, awfull support and borderline scam.The registration page shows you the cheapest monthly price but you are actually billed 2 years worth of their hosting. The total price is actually well hidden. And then comes cancellation. Oh god, what a ride! Bounced between departments, long response time, and finally, they still keep a 15$ fee for a subscription that was cancellled the same hour it was registered. Seeing how they treat (new) clients, I would never trust my business there!

 
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My experience with GreenGeeks it's really bad. After been their customers for three years I've asked them for another service but since the service wasn't enough good I've decided to cancel it.
Since then I've sent 20 emails, chats with them, phone calls in order to have my money back and they first offer a refund with other services that I've declined after when I've asked for my money back they never reply back to me.
If you read the review on different websites you will notice that this always happen with them.

It's really a bad service, stay away!

 
★★★★★
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★★★★★

Me and my partner have been using GreenGeeks reseller hosting for over a year now. First fun fact was the free customer management system ClientExec licesnse they provide to all of their customers for free ($12/month value). Next fun fact was their support - very fast and efficient. We usually received an answer within the first hours after submitting a ticket. They helped us with every aspect setting up our reseller hosting. We actually had a major problem after using them for about a year - one of our clients files were accidentally deleted, that's where GreenGeeks nightly backups come in handy - they restored everything. That was a relief! Friendly, fast, efficient and green - that's what GreenGeeks are! Thank you for all the hard work and a wonderful first year, looking forward working with you the next year too!

 
★★★★★
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★★★★★

Very good and responsive customer service. I also find that their documentation for setting up my hosting is friendly and good.
I would recommend it to any one looking for a cheap but reliable web hosting.

In my experience with them they have been very helpful and generous with features . You will get a free billing software from clientexec

 
★★★★★
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★★★★★

I moved our group of sites to a greengeeks VPS 5 years ago, and have never looked back. Support has been responsive and polite, willing to help with problems which had nothing to do with their services. We just did an OS upgrade, and instead of doing like most hosts who upgrade and leave you on your own, they have helped through all the little bugs that an upgrade causes, even identifying and fixing software issues.
At no time have I had any issues with their services, and I was pleased when I was told by a programmer who is doing some custom work for one of the sites that he's shocked at our server's speed -- he actually had to change the code in his app because the page was refreshing faster than the code could execute.
If you need a VPS, this is the host to use. Nobody in the 12 years our site group has been in existence has ever provided this kind of service, and they've got our business for life!

 
★★★★★
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We've been using Green Geeks for 4 /12 years now and are picky since we ran our own regional data center and network from 1997-2005. Great technical support and excellent value. If your still hosting your sites on a provider that takes 72 to respond to a request WHY ARE YOU?

Great Price and Good Value, plus they are carbon neutral,

 
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I am not computer savy at ALL! I ask a lot of questions and do not understand a lot of programs on the computer. Kurt G is very professional and quick to respond. He answered all my questions and was extremely patient. He walked me through all the issues I had and even sent a screen shots of the most difficult tasks. I really appreciated his patience and kindness. I have asked a few people on the support to help me and a lot of them just left without saying a word. Kurt stayed until the end and was very eager to help me in every way he could. Thank you Kurt G., you have made my experience with GreenGeeks professional and productive.

 
★★★★★
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GreeGeeks totally, most definitely and completely ROCKS!!! Seriously, their sales, customer support and technical are all amazing. They exceed every expectation I have about customer support and value for your money. I swear I have never waited more than 10 minutes for response to my question or support ticket request (even at 3:30am). The account management features easy access to all your accounts with a single sign-on and the WHM/cPanel has everything I need to support my customers. So glad I made the change from JustHost (who shouldn't even be considered at all)... I definitely am a customer for life!!!

 
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First time I approached Support Service as I am new to Green Geeks. Yes rocks. Excellent and my issue was resolved under 6 minutes. Great job!
I was having issues with logging in as the password I received was not working.
I got in touch with Support team (David) and told him what the issue was.
He asked me to try again and give him the error message and I did so.
He reset the password and sent me a message in under 2 seconds.
I tried the new login and Bingo! it worked.
So now, I can meet my dead line with the University!!!!

Really Appreciate it.

 
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GreenGeeks is good...until you try to leave. We were auto-charged for another 3-year contract. When we asked if we could cancel they said they don't do prorated refunds; we'd lose over $100! They suggested we keep the account open since we had already paid for it.

So we asked them to turn off auto-renewal. They said they can't do that either. They said we must remember in three years to cancel the account before renewal. Or we go again.

Either their system is so far out of date that it can't handle these things, or they are maliciously imposing these rules. Either way, there are other hosts out there that give refunds and allow you to disable auto-renewal.

 
★★★★★
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Yes, i am VERY satisfied with my changing to GreenGeeks, is the best hosting company ever!!!

I had too much problem with resseller accounts here in Brazil, i tried 3 of the biggest hosting companies in Brazil, but the problem is that their reseller accounts, is trash!!! Sites offline, my clients getting mad with me, their emails offline, and other problems.

I was trully thinking on purchasing a personal web server here in brazil, but whenever I realized it would be SO expensive, it would not fit on my company`s budget, i realized that this would not be the solution.

So then i asked myself, why not try on a Hosting Server outside Brazil? Then i began to search on google about the best Web Hosting Company out there, and then i found GreenGeeks.

And all of these problems i faced here with Brazilian Companies of Web Hosting, i did not find here in GreenGeeks.

I wish to continue your client for a 100 years!!!

Just always keep this good quality on your service forever, please!

In my humble opinion of a professional web developer with almost 10 years on the market, I think GreenGeeks is simple the best partner you want for your Hosting Needs...

 
★★★★★
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I have been with Greengeeks a little over three years. So far, I have had no complaints. Even when my site has had hiccups, when I seek support, they are pretty quick to respond, and find someone to help, if the first level of help doesn't quite cut it. I love how many options there are, and the fact that they are a green provider. I will definitely be staying with them as long as I want a presence on the web. So far, I am hosting three domains on the space, and the only problem I've had with any seriousness was a DDoS attack, which they were pretty quick about fixing. I definitely suggest trying them out, to anyone. They are definitely a lot of bang for the buck.

 
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I decided to host with greengeeks based on price, and their commitment to green energy. But I had no idea they'd also offer tremendous support and such a wide range of features. I think it's the best value for the money out there. Live support happens in seconds, with expertise that solves issues immediately. Furthermore, company management is easy to access, and frequently checks in to make sure everything is okay. So the support is both proactive and reactive. I've never experienced any access or speed issues. And their unlimited data transfer and unlimited storage is just the icing on the cake. I'm glad my domains live here.

 
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I can't say enough positive things about Green Geeks. Their chat support is unbelievable. It's like having your own IT tech guru available at a moments notice. I will be moving all of my business to them. I spent about 3 days looking into different hosting companies since it's an important decision. Definitely glad I chose Green Geeks. Look no farther! They are the best! Website panel is easy to use and I'm a complete beginner. Easy install with various built in themes got me up and running quickly. An added bonus is knowing that they are a Green Sustainable company which is in line with my own values. Thank you Green Geeks!

 
★★★★★
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Green Geeks. Have been fantastic.

I use them to host my hostel site www.myokopowderhostel.com, and they have been able to fix any problem I have asked.

These problems include messing up my whole wordpress database taking my site down. I used web chat and within minutes they had fixed it and got my wordpress site back online.
I tried installing an SSL ticket but it failed, again within minutes of a webchat they had fixed it.

They answer the webchat 24/7 which is great given I live in Japan.

Their site migration tool is extremely useful and they will migrate your full site from your current provider onto their servers and make sure it works ( I did this from hostgator)

The SEO tools are very useful and help increase the site rankings, some of these tools are free.

The cost for 3 years of hosting and domain name registry is excellent value.

All in all they have been fantastic which no problems and almost a year of hosting with them now. Since I host a business with them it is very important the site is never down and this has never been the case, so I have full confidence in them.

Best selling points are their quick webchat and best of all 300% green!!!

Amazing

 
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I've been using Greengeeks for about a year. I have registered a domain name from them and I've also had a hosting package with them. I've been impressed consistently with the quality of their customer service. Especially, I've been surprised at how quickly they just did all the work of mapping a domain name for me, making it so much easier for me than receiving links to pre-written instructions,which many other companies tend to do. I've also used their chat line quite often, and my problem has been resolved quickly and satisfactorily. I recommend them to anyone who asks. I'm Yvon Ouellette from Ottawa, Ontario, Canada.

 
★★★★★
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I've hosted websites with many different web hosting companies over the years. Sometimes things start out great, then go sour as soon as I have to contact support. Or, sometimes it's just an awful experience from the get-go. GreenGeeks, however, has been awesome from the beginning and each time I contact support they respond quickly and don't try and blame me even if it may be my fault that my site crashed. Ugo and Galvin are the two support folks that helped me recently. I feel like I'm running some major site and they are my personal on staff support team. Even though I just have a small shared hosting site. Seriously, it feels really good working with GreenGeeks support. On top of all that, the design of their site is nice, plus it doesn't cost much to host with them. I almost forgot... they are green too! So you get awesome, fast support and you get to help save the planet.

 
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I've been a Green Geeks Customer for a few years now. I'm a developer and put a LOT of strain on the servers I use and GreenGeeks consistently keeps them up and running for me. It took a little while to get in the groove, as their one weakness is "recommending" the right product for the task. This may be a case of not wanting to "over promise". This is refreshing once you get used to it as this field is nothing but non-stop challenges and I want people who actually solve problems rather than "promise" to solve problems. Green geeks delivers. Once I got a set-up that worked for me, it's been hassle free with very quick response to my needs. I like what they stand for and gave them 5 stars across the board because they have taken care of me on a regular basis.

 
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First off, knowing that Green Geeks is using renewable energy is a big win. It always feels good to know that my website is being housed by an environmentally conscious company. Secondly, they have AMAZING customer service. They are extremely patient and extremely knowledgeable. Thirdly Green Geeks is always up and running, reliable, and safe. It's the kind of company that works for you without you knowing and they are there for you when you need them. I have had to use support for simple things regarding uploading as well as difficult things and the team has been outstanding. I could not be more pleased with this company, products and service.

 
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Studio Spirito is a website design and development company based in New York City since 1997. We have loyal and highly demanding clients. We have used GreenGeeks since they were a start-up. How satisfied are with GreenGeeks? Well, we keep moving our clients to their services. That is the bottom line. I would also like to compliment them on the quality of their customer service work. GreenGeeks seems to train their team well. Every person I have spoken to has been competent and, just as important, they all seem proud to be a part of the company. Happy client Pei Y. Spirito, Director at Studio Spirito

 
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Just had an issue with my Cpanel that brought down the whole website, the 'Chat' feature in support had me back up and running in under a minute!

I started a 'ticket' through the 'support' section and they actually walked me through the issue and had it all done before 'Support' even answered my email!

I can't believe the speed, no wait time on the 'Chat', he was their almost instantaneously and knew exactly what I had done without a long explanation.

Everytime I have had an issue Green Geeks has responded fast and corrected it immediately!

Thank you guys!

 
★★★★★
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★★★★★

I started with Greengeeks last August and so far I find their support and the hosting provided excellent.

I have a reseller account and have a number of clients using them. No complaints from my clients makes me happy. Performance I see no issues as it uses SSD disks, which reduces any lag.

Any time I changes completed if they dont do this themselves I am always pointed to the correct web page to let me do it myself. Perfect when your on a deadline :)

Would I recommend them, yes. I am now considering using their VPS servers as I want to look at building out the business more

 
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I've been a Green Geeks costumer for over 5 years.

Over the last year, their support has gone down the tubes. It started with a change on their end that blocked my IP from accessing my own FTP. Although this was not clear at the time. The error message given by FTP clients was "Disconnected due to 20 seconds of inactivity..."

Support asked for me "login creditials" and so I told them my account/user name, and connecting server information.

I got asked for more detail, and after a couple of back and forths, I was directly asked for my username & password combination. Whoa! Who asks for that? They already had the capability to connect as me with super-user access, without knowing my password. After some delay, I decided that if this was necessary, alright, let's be safe. I changed my FTP password to a temp password I could share. Soon after doing this, but before sharing even this password, I decided to try all available routes. A 10 minute live-chat was able to figure out what days of back-and-forth could not. They had blocked my IP (which was dynamically allocated by the ISP), and just needed to add it to the whitelist.

Seems like things got sorted in the end, right? No. Changing my password caused a whole host of problems. One of the core ones was the ability to change my password back to a secure password of my own choosing. When you set up an account, they allow passwords of a great length, which facilitates great security. However, this is only true during account creation. When you change a password, the connection is broken, and the two accounts become treated as if they are separate. Determining which password works for which system becomes a nightmare. cPanel access is no longer granted by a single log-in, and they have an IP blocking system so stringent, that just a couple of tries provokes a block, necessitating a support ticket to resolve, compounding delay after delay.

After months (Aug-Oct) of back and forth, we determined that although their account-management would allow me to have passwords of great length, for server-management, they were limited by cPanel's "secure" password algorithms (which, in the case of the version GG has installed, rates "password1000" as 80/100 in security, but passwords over 20 characters as 0/100 without an increasing mix of non-alphanum characters - and as anyone with basic security knows, password length is more important than random complexity, and forcing passwords that are impossible to memorize only ends up making them less secure).

During this process, they continued to put blame onto me for changing my password (and refused to admit any responsibility for the breach of trust by support, even when prompted), and the ticket was handed off to different people, at each time I would have to re-explain the problem we were trying to solve. It became clear their support staff does not even read ticket history! In the end, I lowered my standards to simply wanting them to accept responsibility for allowing support to cross the line of asking for a customer's password, especially over a plain-text-and-emailed support ticket system, but instead, I would be handed off to the next support person, and we started over with "did you try turning it off and on again."

On top of this, their servers are often slow, and although rarely down, I would regularly get up to 1-minute load times before a connection would be made to my hosted websites and date began to get pulled. This sluggishness has grown severe over the past year, and was made more apparent the more monkeying around in the cPanel was asked of me.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

So far, I have been nothing but pleased, all the way around. I came to GreenGeeks after spending what turned out to be an extremely expensive (for me!) year with GoDaddy. The staff at GreenGeeks made the transition extremely smooth and painless. It is amazing all that you get for $3.96/month, and how you don't get nickled and dimed for every little add on, like email, etc.

Anytime I have had a tech support issue no matter how minor or major (in my mind), the support staff have been nothing but stellar and helpful. And there truly is 24 hour support for the most part. Some things may require that you call in, but that's understandable.

I would and have definitely recommend this service to all of my friends and family. The price is affordable and the staff knowledgeable to help you regardless of your level of expertise. GreenGeeks Rock!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★

pretty good. their service is what sets them apart. there always there and they don't mind helping... which is more than i can say for a lot of the hosts I've used. Special thanks to Vance. But there is one thing... their terms on the 100% money back guarantee aren't as simple as they state... there's actually a setup fee that they don't return. I emailed about them about one of the services that I'm returning and they might refund me the setup fee.. but let's see. They used to be amazing. Vance is still good though. Good luck guys. Peace!

 
★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

I heard Greengeeks from a friend who is using them for years. I am very happy with the services!
I am at my 2nd year going to 3rd and I will be with them for more years to come.

The SUPPORT is AWESOME! Very fast, very friendly, Hands up guys!
There is a live chat, you can contact them easily and give you details on how to solve your problem.

The up time is 100%. If they will have a maintenance or something, their email support will let you know ASAP.
I am using the shared hosting plan and the sites are fast, even with many things going on and on.

The Price is good. Worth the money. They know how to serve their costumers.

More power guys!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

So Happy!

Well, recently "moved" to GreenGeeks, so my review is still from a relatively fresh start with them.

I can only be honest here, and that is why I've rated so high. As I would never be dishonest rating too High, I wouldn't equally rating too low just for the sake of it.

So here is my rating explanation:

· Support, to this date has been Dedicated, 24/7 (I'm based Overseas, in Europe), Polite, Careful and Patient (and very nice).
· Features, just the same (and maybe more with the crazy amount of apps - Softacoulous, etc...), plus a Client Management System for free: GREAT!
· Not a single trouble in asking for domain transfer, for setting up things and making my way through their Interface, which takes me to the following:

· DELICIOUS UX! One of the most important! No mess, no chaotic comp0licated steps or procedures in myr overall User Experience THINGS ARE SIMPLE, STRAIGHTFORWARD in Everything GreenGeeks, which at my current level of CMS management is PARAMOUNT!

And of Course, to end with, my satisfied soul by thei personal values of being involved with making good things for the planet.

I could not feel more happy as for now!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I was doing like at least 6 things at once + thinking about 2 days ahead what i have to do and i purchased vps at them without even focusing that i need windows one.
I opened the ticket in very same moment to explain to them my error. (yes i am an idiot ... paying something i do not need).
And they responded ASAP like no questions asked. No bad feeling like >> your fault idiot << nothing.

Really supreme fast support. If i will need a good linux vps with even better support? Count me in!

I usually do not write reviews because i let other geeks to do it but in this case i would feel ashamed without doing it.

Thank you for great exp greenGeeks

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

I was searching for a host then i found GreenGeeks. First I thought that It was an ordinary host, but then i came to know that I was wrong after I tried it. GreenGeeks is simply super duper awesome host. Their uptime is great, and whenever I'm having problems/issues related to any of the service provided by GreenGeeks their customer support is always there to assist me. Features provided by GreenGeeks are pretty good aswell and they are cheap at price. In the end, I would whole heartedly recommend GreenGeeks to others. Try it and you will love it for sure!

 
★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

Hello,

i have vary bad experience with them. i purchase reseller account and they told me i have 30 days money back guarantee. i applied for cancellation and they did't reply my ticket and so talk to their support for more than 30 times and they say yes we will reply you soon but never got reply. after that i got reply sorry your money back period expired cause they did't reply for 15 days. its mean there is not really money back.

second they don't have cPanel backup option which i think every one need it to take backup of their websites.

also they will suspend your domain any time without any notice or any thing just saying your website is using more resources. i never had this kind of problem in any other hosting company.

also their IPs are always black listed and when you ask them they will reply , please wait or pay more for dedicated IP.

my over all experience with them was really bad :(

 
★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

GreenGeeks, a name that for me has been associated with pain.

We are developers with decades of experience between us and encountered GreenGeeks though a client we develop for. Since the pain is fresh, I apologize if my vitriol comes through; I will try to stay objective.

GreenGeeks is a budget host, so we expected the usual site slowness and less-than-ideal email delivery. It’s GreenGeeks’ business practices we have a problem with.

SSL CERTIFICATE

Our first encounter was setting up an SSL certificate for what had just become an ecommerce site. There was no means to purchase an SSL except by contacting support. Buying SSLs is wearisome with many hosts and this was no exception. About a week after purchasing the certificate and Dedicated IP, the site went down. GreenGeeks had failed to change the DNS to point at the new IP.

The SSL certificate itself was plagued with problems, requiring all kinds of coding work by us to get it to work on mobile devices. GreenGeeks’ usual response to this was “there’s nothing we can do”.

Much later on, when we wanted to transfer the SSL files to another host, we were told it would not work unless the site was hosted with GreenGeeks. This untrue as it worked this way for quite some time.

CANCELLING GREENGEEKS

As we moved to the new host, we began talking to GreenGeeks about the usual cancellation policy. Most hosts will give you a pro-rated refund or an account credit if you cancel before your term is over, but not GreenGeeks. They refused to even give credit for any of the services we wished to cancel, but the real nightmare was yet to come.

We cancelled the hosting, SSL and Dedicated IP just before the renewal date but NOT the domain registration. Suddenly, the site went down. When we went into domain management and could not change the DNS records, we were told finally that you have to have a hosting plan to do that. No registrar we’ve ever worked with insists on hosting with them to manage your domain. As still-paying customers in a bind, they would not change the records for us.

We transferred the domain to another registrar only to be told that approval, which normally takes a few hours, would take a full week. We found a workaround that required they cancel the transfer but they refused to do so, trying to pass the buck to the new registrar.

In the end, we were forced to buy a new domain and use it to keep the site up, waiting for the domain transfer to complete, then switch it back.

AFTERMATH

After all this, I encountered an interesting line item on a paid GreenGeeks invoice:
Domain Renewal - xxxxxxx.com - 1 Year/s (09/17/2014 - 09/16/2015) + DNS Management ($28.95)
This was a glimmer of hope to restore the site fast. It turns out though that GreenGeeks charges nearly $30 for a $10 domain and you still don’t get access to DNS records without hosting. Alas, their products are strangely and invisibly intertwined, assumably to maximize profit.

IN SUMMARY

GreenGeeks has good and fast service, superficially. Even in my most frustrated moments, the front line tech support people calmly did what they could.

However GreenGeeks’ business policies are extremely possessive. Even with our decades of experience, our workarounds and the hard work of tech support, the people behind the scenes would not budge an inch to accommodate us at any point.

GreenGeeks is an average host technologically but really shines if you enjoy being locked tightly into your hosting services. Their polices are outside the industry norm. Sooner or later, you’ll want to change or cancel something; then get ready to be stonewalled.

Better yet, don’t sign up in the first place.

 
★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

I'm really not a geek and their team has been able to help through some of my mistakes, quickly and really clearly. Customer service has been really helpfull and nice with me. I'm a vegetable farmer and I feel in peace knowing there's an efficient geek just an email away ready to help in this field I really don't master.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Three years with this host - and one minor problem that was entirely a misunderstanding on my part - resolved very quickly. Good notice of potential maintenance downtime. Customer service very prompt and friendly. Shared server keeps costs down - but has always been fast and reliable. Company has great attitude and is proactive regarding security issues.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Green Geeks rocks indeed. I'm a web hosting newbie and these guys walked me through every step, the support is awesome and I have zero down time and all are systems nominal 24/7 These guys are a vital part of my daily business and I have zero worries about there product and support. One of the best things is the fact that as my business grows the have they can handle increased volume and give me even more options to expand. There is really no comparison for the price.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Here's the specifics. The primary domain I chose for my reseller account was wrong. I realized my mistake and thought "crap"... now I have to wait on these guys to get the problem fixed. I emailed customer support and their reply came back in less than an hour. From there we went back and forth on some details, almost as fast as an online chat. Pretty amazing... they stuck with it until the issue was fixed. Galvin and the gang are Customer Service Superstars! Many thanks!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have used SO MANY web hosting companies over the last decade, but GreenGeeks is the one I have settled on for the last two years. Great support, the features I need, cPanel, and notable uptime make GreenGeeks the choice for me. The bargain hosting companies aren't really a bargain when you run into trouble or find they do not support the latest PHP or database or Softaculous installation you have built your website plan around.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

GreenGeeks rocks. I am a volunteer webmanager, learning drupal as I go, maintaining the website for a small, low budget nonprofit that can't afford a professional. We've been with GreenGeeks for about five years and they have always rocked. Not only do we not have any complaints, we love them.

Live chat support triages issues and recommends opening a support ticket when needed. Support tickets receive a response from a real person within an hour and are escalated rapidly if needed. Tech support staff are knowledgeable and thorough. They always walk me through issues that a "real" webmanager/developer would probably know about and are never condescending.

When we upgraded to ecosite premium earlier this year, they were detailed and thorough about their recommendations for service that would give us what we need. There was never an effort to get us to upgrade beyond what we needed.

Website is always up. Features are perfect for us. The fact that they are GREEN makes them even better. Doubt we could ever be lured away.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I recently launched an online graphic novel and accompanying wordpress blog. This project is my magnum opus (or one of them, anyway), and it is a pillar of my independent art practice, so it's a pretty big deal.

Coding and managing an online presence is a steep learning curve for me, so the process was slightly intimidating at first - but GreenGeeks support staff are stellar. I know I can always count on them to answer me clearly and quickly, and to coax coherence out of me when I know something isn't working but am not entirely sure what my question is.

I chose Green Geeks initially because I want my business practice to reflect my values. Turns out they're also just really good at what they do. I am very happy with my decision!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Really love the online chat feature that allows any site problems to be solved immediately. When I discovered that there was an error in loading my site, the online technician (Galvin) had it solved in 2 seconds! Thanks for the great service GreenGeeks!

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

GreenGeeks email server went down. They never advised me of the fact, I just quit getting emails. When I went to support they merely said the server was down but they were working on it. They never told me server was up. When server was days later operating, I still did not receive emails and they told me the problem was then at my end and they suggested a few "fixes" that "may" work. I was without important email service for a week.

I had switched to GreenGeeks because of sometimes spotty email at my other service. When I got spotty email with GG, they told me it would be better if I paid for "dedicated IP" for extra money.

The BEST part: GG makes it almost impossible to cancel services. It cannot be done online. Reminds me of Verizon, Comcast and all the other "service" providers. To me, "Green" is an ethic to which they do NOT live up to. You must create a "service" ticket. When you do, the responder says it is being processed -- not that the service is cancelled, merely that it is being "processed."

 
★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

Greengeeks saves me time and money. The support is second to none! Love the chat feature. I can usualyy clear up a problem in a matter of 15 minutes. It makes me look like a genius to clients :)

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

If your on the fence concerning who to host your business websites with like I was, let me give you a very honest opinion...

I chose Green Geeks as my hosting and let me tell you my experience so far. It''s the Best Move I've Made with my business.
I had to contact support 3 times so far, due to problems with me installing new and interesting wp plug-ins to my site, only to find my sites disappearing all together, or now working properly, or seeming to contain a virus. Nothing from Green Geeks hosting, but my stupid mistake of installing new wp plugins to my sites.

Every time I've contacted Green Geeks Support team, they responded asap. in real time, and were the most helpful and reliable support staff I have every come across. Every single time, they pinpointed the problem right back to mis-behaving wp plugins that I had installed. Once the culprit plug in was removed from the hosted site, my business sites were back like nothing ever happened...So watch out everyone when you install unknown new wp plug-ins, they can wreck havoc with your website, but it's reassuring to know Green Geeks Support Team has your back... Triple A ++

Scott Zappo
http://localwebconsultant.com

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

The best web hosting experience ever. The support is fast, email phone and chat-wise, the service is solid and smooth and they always find better ways to improve your experience. I recommend them to anyone that asks for a web hosting provider and will continue to do so.

 
+ See More Reviews
GreenGeeks logo

GreenGeeks

greengeeks.com Location: US Founded: 2006

GreenGeeks Introduction

GreenGeeks specialises in shared web hosting and claims to be the world’s number one green energy web hosting company. The company was founded in 2006 with a goal to become the best green energy web hosting company in the industry.

Whilst GreenGeeks is relatively new, founder and CEO, Trey Gardner, has worked in the industry for nearly 15 years with companies such as iPowerWeb and Lunarpages. After discovering that the web hosting industry is on track to become one of the world’s biggest contributors to pollution, he decided to form GreenGeeks.

GreenGeeks started by offering shared web hosting services with a goal to attract small and medium sized businesses. It has since introduced reseller, VPS and dedicated hosting for larger businesses.

Interestingly, GreenGeeks also advertises an acquisitions programme for hosting companies who are looking to exit the business.

GreenGeeks Hosting Plans

All of GreenGeeks servers run on Linux/Unix. The company does not support Windows hosting that would require ASP or .NET support.

  • GreenGeeks has one simple and competitively priced plan for shared web hosting. This includes unlimited disk storage space, bandwidth and allows for unlimited domains.
  • For potential resellers, GreenGeeks offer s5 different plans. The plans all come with unlimited disk space and bandwidth, but are priced based on the number of resold accounts you have. The accounts begin with the Seed account, which allows for 10 resold accounts, Sprout allows for 25, Plant 50, Tree 100 and Forest 250.
  • There are 5 different VPS hosting plans, which range from 25 GB of RAID-10 storage space, 500 GB of bandwidth and 512 MB of memory, up to 125 GB storage 1,500 GB bandwidth and 2,048 MB of memory.
  • The GreenGeeks website does indicate that they offer dedicated server hosting, but they only offer this on a case-by-case basis and you need to email them for a quote.

GreenGeeks Uptime/Downtime

GreenGeeks has a 99.9% uptime guarantee, but like most other web hosting companies, it has not published any uptime statistics on their site to back it up. There is a 99.9% uptime service level agreement in its terms and conditions, but there is no indication of any refund should this be breached.

The GreenGeeks data centre is located in Chicago, IL in the US. The servers are based on Supermicro rack-mountable servers with the latest power-efficient Intel quad-core processors, and they are are monitored 24/7 and backed up on a nightly basis. The data centre also has 24/7 onsite security and utilises a UPS system.

GreenGeeks Support

GreenGeeks provides 24/7/365 live chat and email support, with technicians spread across North America and employed directly by GreenGeeks. The support departments are based in Toronto, Chicago and Los Angeles and staff also provide telephone support, although this isn’t 24/7.

The Help Centre on the GreenGeeks website provides a huge amount of video tutorials, covering many aspects of cPanel, Drupal, Wordpress and more. There is also a knowledge base and FAQs which provide additional information.

There is also an Education Centre which provides regular articles and ‘how to’ information. GreenGeeks has a blog which features regular articles and offers. The company also has an active Twitter account and Facebook page, both of which are used for support and proactive engagement with customers.

GreenGeeks in the News

GreenGeeks is relatively new in the web hosting industry, being only 6 years old at the time of writing this article. As such, there has been little news publicity, either good or bad.

However, an article on the Zdnet site refers to GreenGeeks in a positive way. The writer was searching for a hosting company that do not host pornography sites.

GreenGeeks Control Panel

Every GreenGeeks hosting plan comes with the latest version cPanel rather than a custom control panel of their own design. The majority of people with website management experience will be familiar with it, so in this respect, there’s nothing new to learn if you’re used to Cpanel already.

GreenGeeks Extras

One of GreenGeeks biggest selling points is, obviously, the eco-friendly stance. The company purchases 300% wind energy credits to offset its energy use three times over, and employs a variety of green policies in its offices to ensure a minimum carbon footprint for the entire company.

It also regularly supports causes tsuch as the World Vision organisation who provide clean drinking water to Africa and Haiti. It matches 10% of customers’ donations.

GreenGeeks supports ecommerce features such as SSL secure server, OS Commerce Shopping Cart and Zen Cart. It also provides Fantastico and Softaculous script installers, supporting ‘one-click’ installs of PHP 5, Perl, Joomla, Python, Wordpress, Joomla and more.

GreenGeeks offers a free domain name for the duration of your GreenGeeks account, free website builder and offer a free website migration service. It also gives customers free marketing credits when they sign up.

GreenGeeks provides an affiliate programme which gives rewards for any successful referrals. The programme is based on how many referrals customers make per month.

GreenGeeks Money Back Guarantee / Cancellation Policy

GreenGeeks offers a 30 day money-back guarantee for their hosting services, although this does not include the cost of registering a domain name. Customers just need to contact the customer services team if they wish to cancel their plan.

GreenGeeks Summary

GreenGeeks offer a competitive shared web hosting service with a unique eco-friendly slant. With the option to purchase reseller, VPS and dedicated hosting, the list of services is very comprehensive (although cloud hosting is not yet available).

The green credentials of the company give it an edge over many other companies and will appeal to businesses and individuals who are keen to support green initiatives. Community programmes and drives to support charitable organisations are also another big selling point.

GreenGeeks’ interaction with its customers through social media tools also suggest that they are a very modern and forward-thinking hosting company in terms of customer support.

GreenGeeks Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
EcoSite Starter WordPress PHP Anonymous FTP PostgreSQL CentOS Python Unlimited Unlimited $3.95/month
Usual price:
Seed Reseller Hosting WordPress PHP PostgreSQL WHM CentOS Python 50GB 500GB $19.95/month
Usual price:
Sprout Reseller Hosting WordPress PHP PostgreSQL WHM CentOS Python 80GB 800GB $24.95/month
Usual price:
Plant Reseller Hosting WordPress PHP PostgreSQL WHM CentOS Python 120GB 1200GB $39.95/month
Usual price:
Tree Reseller Hosting WordPress PHP PostgreSQL WHM CentOS Python 160GB 1600GB $59.95/month
Usual price:
Forest Reseller Hosting WordPress PHP PostgreSQL WHM CentOS Python 200GB 2000GB $99.95/month
Usual price:
1 GB VPS Hosting WordPress PHP PostgreSQL VPS WHM CentOS 25GB 1000GB $39.95/month
Usual price:
2 GB VPS Hosting WordPress PHP PostgreSQL VPS WHM CentOS 50GB 1500GB $59.95/month
Usual price:
3 GB VPS Hosting WordPress PHP PostgreSQL VPS WHM CentOS 75GB 2000GB $79.95/month
Usual price:
4 GB VPS Hosting WordPress PHP PostgreSQL VPS WHM CentOS 100GB 2500GB $99.95/month
Usual price:
8 GB VPS Hosting WordPress PHP PostgreSQL VPS WHM CentOS 125GB 3000GB $159.95/month
Usual price:
Entry Server WordPress PHP Dedicated Server PostgreSQL WHM Dedicated IP 500GB 10TB $169.00/month
Usual price:

GreenGeeks Frequently Asked Questions

  • Does GreenGeeks sell Windows shared hosting?

    No. GreenGeeks only offers Linux shared hosting services.

  • Where is the company located?

    GreenGeeks is based in the United States out of Santa Monica, CA.

  • Where are its datacenters?

    GreenGeeks uses three different datacenters. They are located in Chicago, Phoenix, Toronto and Amsterdam.

  • Can I get a VPS from GreenGeeks?

    Yes. There are various VPS options offering different combinations of disk space and memory.

  • Does GreenGeeks offer any reseller hosting options?

    Yes. GreenGeeks allows resellers to create their own hosting packages for clients. Five reseller plans are available.

  • Will GreenGeeks help me to transfer an existing site?

    Yes. When you sign up, you can have your site transferred free of charge.

  • Will GreenGeeks allow more than one domain to be hosted per account?

    Yes. GreenGeeks allows unlimited domain aliases, so you can set up as many websites as you like.

  • Can I host a site with a lot of images on a shared hosting account?

    Yes. The service supports unlimited bandwidth and disk space, so your website will be fine as long as it is not an intensive file download site.

  • Will the renewal price be higher than the introductory price?

    No. GreenGeeks' plans renew at the same price as the intro price.

  • Does GreenGeeks have a money-back guarantee?

    Yes. It provides a 30 day money-back guarantee for all hosting plans, except dedicated servers. If you received a domain free when signing up, $24.95 will be deducted.

  • Which programming languages are supported?

    Its hosting environment supports PHP 5, Perl 5, CGI-Bin, and Python.

  • What control panel options does it provide?

    All customers get cPanel with their account.

  • What payment options does it accept?

    Major credit cards such as MasterCard, Visa, American Express, and Discover, plus PayPal.

  • Does GreenGeeks have an uptime guarantee?

    Yes. GreenGeeks has a 99.9% uptime guarantee, and backs that up with a money back commitment.

  • What is GreenGeeks' backup policy?

    GreenGeeks takes nightly backups, and they are retained for 24 hours.

  • How many email addresses can I create?

    You can create unlimited email accounts on all plans.

  • Will I be able to reach tech support by phone?

    Yes. Sales and support are available by phone.

  • What languages do GreenGeeks' support team speak?

    The support team speaks English only.

  • Are there any special security features on offer?

    Yes. GreenGeeks implements advanced security features like Advanced Real-Time Security Scanning, as well as Apache & MySQL Security Tweaks.

  • Can GreenGeeks customers use a CDN?

    Its services are CloudFlare-ready, and there's an easy 1-click integration feature in cPanel.

GreenGeeks Features

All Features

  • 24/7 Support
  • AccountLab Plus
  • Agora Cart
  • Ajax
  • Anonymous FTP
  • Apache
  • BBClone
  • bbPress
  • Beehive
  • Brim
  • BSDs
  • BuddyPress
  • CakePHP
  • CGI Access
  • CodeIgniter
  • Coppermine
  • Credit Card
  • Credit Card Payment Gateway
  • Crontabs
  • CubeCart
  • cURL
  • Custom Error Pages
  • Daily Access Statistics
  • DocFaq
  • DokuWiki
  • Dolibarr
  • Dreamweaver
  • Drupal
  • Elgg
  • Email Forwarding
  • Exif Support
  • Fantastico
  • File Manager
  • FlatPress
  • FormBuilder
  • FormMail
  • Free Shopping Cart
  • FreeType
  • FrontPage Extensions
  • FuelPHP
  • Gallery
  • GD Support
  • Geeklog
  • Green Hosting
  • Help Center Live
  • Image
  • IMAP Support
  • Instant Activation
  • Joomla
  • LAMP
  • Live Chat Support
  • Mac
  • Mailing Lists
  • Mailman
  • Mambo
  • MariaDB
  • MediaWiki
  • memcached
  • Merchant Account Support
  • Moodle
  • MySQL Web Interface
  • OrangeHRM
  • osCommerce
  • osTicket
  • Password Protected Directories
  • PayPal Shopping Cart
  • PerlDesk
  • Phone Support
  • Phorum
  • PHP 5
  • php-7
  • PHP-Fusion
  • PHP-Nuke
  • phpAdsNew
  • phpBB
  • phpCOIN
  • phpCollab
  • phpESP
  • phpFormGenerator
  • phpFreeChat
  • phpLD
  • phpList
  • phpMyAdmin
  • phpMyChat
  • phpMyCounter
  • phpMyFAQ
  • phpMyVisites
  • phpPgAdmin
  • PHProjekt
  • phpShield
  • PHPSurveyor
  • phpwcms
  • phpWebSite
  • PhpWiki
  • Pligg
  • Plog
  • Plone
  • POP3 Support
  • PunBB
  • PyroCMS
  • Railgun
  • Ruby on Rails
  • Server Side Includes
  • Shared Hosting
  • Shared SSL
  • Shockwave
  • Simple Machines
  • Snapshot Backups
  • Softaculous
  • Spam Filter
  • SpamAssassin
  • SQLite
  • SquirrelMail
  • SSD
  • SSH Access
  • Streaming Audio/Video
  • Support Forum
  • Symfony
  • TomatoCart
  • vBulletin
  • Webalizer
  • Webmail
  • Website Builder Software
  • Yii
  • Zen Cart

How does GreenGeeks compare to their competitors?

Overall ★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★
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