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Is Heart Internet the host for you?
Last reviewed Mar 4, 2016
$ 4.17 / Month
Can't stand this company. They're awful! Used them for 5 years and they were easily the worse service I've ever resold. They can't keep their systems online (they go out for days at a time). They break servers when "maintaining" them. Their backups never work. They're also very expensive and have terrible support services (asked for help 4 days ago and still waiting for a reply from them).
Almost 24 hours our website does not work as their servers are down they state that emails should be working which don't work, we are now way out of pocket and have lost £££s in sales. Surely some sort of compensation should be in place??? This is not the first time this has happened, we are definitely looking at other companies NOW!
I have been using Heart as a reseller for the past 5 years and have been very impressed with reliability of servers and also response time to support questions. Personally I prefer to deal with support via their online system rather than phone as there is then a record of what has been said and done. I know some people hate that, but that is the way it is and for me it works.
There are some negative reviews about Heart support, but I have always found them very good from a technical point of view and problems are rarely left unsolved for more than an hour. That said, looking at my account I only have to contact support maybe once every couple of months and I host almost 200 sites with them.
Heart Internet are extremely well organised, they have extensive terms and conditions as most hosing companies will I suppose. From my experience however they are only concerned with using these to take payments and will not speak on the phone and enter into a conversation in which some one ( myself) who is not tech savvy can ask questions and get answers in a fluid way. Instead they offer a very impersonal ticket service. This allows their keyboard warriors ( customer service) to quote terms and conditions at you and beat you over the head with them. This is the most impersonal service I have ever used and will not be continuing to do so, if you are. Totally on top of everything and don't mind paying the premium then perhaps they are the company for you. If you have other things to worry about and occasionally need a conversation to sort an issue like a human being with a bit of compassion or understanding I would take my lead and look elsewhere.
Heart Internet does not provide any telephone support for their clients and prefers to employ a ticket based system using text messages only. This method is not fit for purpose as it is far too slow and difficult to convey messages accurately when dealing with complex technical issues.
After a particularly bad experience with this dreadful service, I looked elsewhere for a hosting plan and was able to find a much cheaper hosting alternative that also provides proper telephone support 24 hours a day, seven days a week.
im disgusted with heart internet. they are very expensive and do not value their customers. i can not wait to move from them. they take too long to answer tickets and do not offer support over the phone. when i call them they hate it for security you have to discuss via ticket. what a nonsense company you have to raise ticket about anything apart from sales. do not sign up with them they are waste of time.
i have been with Heart Internet since 2008. Today i am having to wait over 24hours for my domain to be activated. They never informed before De-activating the domain. When i contact them they take few hours to repose back to my support ticket. I am very disappointed and lost trust with them. if its not fixed tomorrow i will be moving from heart internet.
This review is based on my experience in May 2014. I was paying for a dedicated server which suddenly went offline. They had no idea it was off; I had to contact them by raising a web ticket. They were very slow to respond to my queries, often taking 30 minutes to respond to each question. They wouldn’t update me on what was being done, so I had to keep prodding them every 30 minutes in desperation.
It took them two hours to power cycle the machine. I had to prod them to tell me what was wrong with my server. I was promised for a whole day that my server would be fixed shortly. It was blue-screening and stuck in a reboot cycle.
The Heart Internet people were instructing the data centre on how to get my server started. They said they would PXE boot my machine into Linux with the NTFS partition mounted, and I would be able to SFTP my files off it. I connected to the machine, they had not mounted the partition. When I mounted the partition, there were errors being reported. The Heart Internet ticket handler wouldn’t believe me and continued to waste my time repeating these failing steps.
After a whole 24 hours the next day I rang their telephone line. I asked to be put through to the last person handling my ticket. I was told that under no circumstances could I speak to the technical staff! I said OK, I just want to arrange a visit to the data centre so I can fix my server. I was told that is not possible. Disappointed, I updated the web ticket and asked to have the server hard disks released to me so I could recover my data. I was told that I could collect them from the data centre the next morning (this was the end of the second working day of downtime).
The next morning came. I was suddenly told that I could not pick up the hard disks from the data centre because of ‘security issues’. Not to worry, the data centre staff would ship the server from Leeds to Nottingham, where the Heart Internet staff could have a stab at recovering my data.
More hours wasted whilst my website is down. I was paying for my data to be backed up to an external hard disk drive, but no backup was provided. By now, my busy website had been down for more than 36 hours.
Eventually the incompetent Heart Internet technical staff gave up on recovering my data. They told me NOW I can go collect my disks from Nottingham! Nottingham being further away from me! The mysterious security issue disappeared! By the way I have to pay £150 for the privilege of Heart Internet spending time trying to recover my data UNSUCCESSFULLY. I didn’t even want or ask them to do it!
So I am forced to pay the £150 and I drive 2 hours on a Saturday morning to the tiny Heart Internet headquarters in Nottingham. Everything began to make sense: Heart Internet is just a middle man. Chris handed me two disks without any protective packaging to me and shut the door on me. Not even an offer of a hot drink after I'd traveled hundreds of miles on my weekend because of their time wasting.
I asked if he had the server on the premises, he said yes. I explained the quickest way this will work is if he allows me to plug the disks back in the server, and I can hook it up anywhere, in a meeting room, conference room, or hallway even. I’ll spend an hour attempting to get my data, and if that doesn’t work I’ll be on my way. Chris replied "We don’t have any meeting rooms".
Exasperated at the complete indifference shown by Heart Internet, I returned and attempted to recover my data. Surprise! The disks were in a RAID array. No mention of which RAID configuration, or which disk was the first in the array. Another web ticket and a few more hours (literally) for them to discover what RAID configuration was in use.
The problem was that one disk in the array had physically failed. The other disk was reporting warnings. Eventually I sent the disks to a data recovery company who charged a fortune to recover my data. All because the staff failed to monitor and replace hardware or even perform the backup I was paying for.
When I cancelled my order with Heart Internet, they were desperate to keep me from leaving. They refused to offer any monetary compensation for the 48+ hours of downtime as contained in my SLA contract. They finally asked is there anything we can do to keep you with Heart Internet? Yes. Some customer service.
The one single issue I have with Heart Internet is support. The support SUCKS!!
Like any other service, while there are no problems, you believe that you have a good product. Only when you need support do you know get a true feel for the company.
We had an issue with our previous IT guy (stopped responding for a few months) - he had set up an exchange hosted email with heart internet as a reseller.
As he had stopped responding we were worried that he had also stopped paying Heart Internet and we may lose our emails etc.
We contacted Heart and went through a few months (and several responses via there 'support ticketing system' ) of very poor support.
Getting the same person to answer a ticket more than once was almost impossible (the new person having very little idea about what has previously happened), they made us jump through all sorts of hoops as 'we did not own the data' (our email or email address) as the reseller owned it. (the one that had not responded for 4 months now)
finally after agreeing that we owned everything (getting certificates from Nominet), we were unable to pay for the continued hosting without first deleting the existing account and recreating it. this (we were told) needed us to remove the mail box, backup and delete everything from our PCs.
We followed everything they said (the support was sporadic, and incomplete - we would leave an update on the ticket and wait a few hours for a response, often with misleading, incomplete or incorrect directions).
A few months later (after we had done all they had asked and been told we are now good to go) - we noticed that we had not been charged for the hosting.
back to the ticketing system (which by the way closes the tickets after 24 hours as a resolved case once you have had any sort of response from the support group) - it appears that the last time - Heart did not in fact do anything and all our backing up, deleting and recreating was in vain.
fortunately - it only too a week and 40 odd ticket responses to arrange the same work to take place.
Service and support - TERRIBLE.
I have been with Heart for about 5 years and have had little issue until now. They just don’t listen to customers. They misread emails all the time and you will find yourself explaining the same issue over and over again. If you want sanity, choose someone else.
I asked a question about cancelling my reseller account, and had the account deleted. Ended up with weeks of data recovery and issues. Never offered any form of compensation.
Unfortunately the customer is wrong when dealing with Heart-Internet.
Heart Internet is a UK based web hosting company focused on reseller hosting. In fact, their founders claim to be one of the first people to pioneer the reseller package in 1998 (as a part of Webfusion).
Heart Internet also offers a wide range of other web hosting plans including shared hosting, VPS and dedicated hosting.
Heart Internet was founded in 2004, after its founders left Webfusion. Now, like Webfusion and other hosting companies such as 123-Reg, they are a part of the Host Europe Group which claims to be one of the largest privately owned hosting companies in the EU.
Heart Internet says it’s the largest reseller hosting company in the UK, offering a level of flexibility ‘unlike anything any other hosting company offers.’
Heart Internet Hosting Plans
Heart Internet offer Linux-based shared hosting under three different plans, all which also allow for some customisation.
● The Starter web hosting plan is designed for small websites. It provides 5,000 MB of web space, 30,000 MB bandwidth and allows for one website. It attracts a setup fee, though. For an additional fee you can get larger mailboxes, a virus scanner, a mobile website builder, StopTheHacker website security, multiple domain mappings and so on.
● The Home Pro web hosting plan is designed for websites that also need blogging, database and ecommerce functionality. It provides unlimited web space and bandwidth and allows for one website only. You can also purchase add-ons, as above, if you want to beef up the plan.
● The Business Pro web hosting plan is designed for larger organisations and small businesses. It provides unlimited web space and bandwidth and allows for three websites. You can purchase add-ons, but a virus scanner and other bits and pieces are included.
Reseller hosting through Heart Internet can be either Windows or Linux-based. It provides unlimited space and bandwidth and allows for unlimited domains. You can also purchase advanced search engine submission, larger mailboxes and an email virus scanner if you wish.
Heart Internet have three VPS plans. Each is customisable, and the company allows you to purchase up to 12 cores, 500 GB of hard drive space and 32 GB of RAM. You can also choose from a variety of Windows or Linux based operating systems.
● The Base plan provides 1 core, 50 GB disk space and 1 GB RAM.
● The Plus plan provides 2 cores, 100 GB disk space and 3 GB RAM.
● The Pro plan provides 4 cores, 150 GB disk space and 6 GB RAM.
There are five types of dedicated servers to choose from with Heart Internet. Each provides unlimited bandwidth and a 100 Mbps connection. The servers range from a 2.33 Ghz dual core processor with 4 GB RAM up to a 2.8 GHz processor and 32 GB RAM. Again, you can choose from Windows and Linux based operating systems.
Heart Internet Uptime/Downtime
The Heart Internet data centre is based in the UK and is manned by the team round the clock. It’s also monitored by CCTV at all times. The server farm also has backup power systems should the main power fail.
Heart Internet doesn’t make any uptime promises on its shared web hosting plans, but the VPS hosting product comes with a 99.99% SLA and dedicated hosting comes with a 99.9% SLA. The company will credit your account with one free day of service for every additional hour of downtime beyond four hours.
Heart Internet Support
Heart Internet has a UK-based support team providing support 24 hours a day, 7 days a week, 365 days a year. However, there is no phone support. Technical support is provided through an online customer service system only.
Heart Internet has a customer charter outlining the service you should expect from their staff. They don’t make any promises regarding support response time, but they aim to respond to support requests within minutes of them being raised.
The Heart Internet Facebook, Google Plus and Twitter pages are very active and the team take time to interact with their customers. However, customers looking for support appear to be directed to the online ticketing system, so there are no short-cuts if you choose to contact them via social media.
Heart Internet in the News
There have not been any obvious scandals surrounding Heart Internet in the news. We can only assume that they provide a fairly stable and reliable service.
Heart Internet Control Panel
Heart Internet provides its own in-house control panel, eXtend, for their shared hosting and reseller plans. The bespoke control panel has a neat and tidy look and isn’t too dissimilar to cPanel at first glance. The company does provide access to a useful demo through their website for prospective customers to try before they buy, which is always a good sign. Heart Internet’s eXtend also provides customers with a useful iPhone or Android app, providing access to website control panels whilst on the move.
VPS hosting allows for a choice of cPanel or Plesk to administer your site. Dedicated hosting allows for a choice of cPanel or WebMin.
Heart Internet Extras
Heart Internet’s plans come with ‘one-click’ installs for WordPress, Joomla, Concrete5, Drupal, Nucleus CMS and more, all installed through its eXtend control panel. PrestaShop, OpenCart, ZenCart and more eCommerce tools are also available, along with phpBB, BuddyPress and Vanilla forums and AWStats, OpenX, Open Web Analytics tools to see who’s been visiting your site. Heart Internet also provides Ruby on Rails hosting.
Web hosting and reseller accounts are also provided with a Google Adwords voucher to sweeten the deal.
The company are keen to highlight their green credentials on the site. It operates a paperless office, and is also committed to carbon offsetting through the planting of trees and sponsorship of the International Tree Foundation. Its data centres have a cold aisle containment system to improve cooling efficiency, plus a managed power system to help minimise power consumption across the facilty.
Heart Internet Money Back Guarantee / Cancellation Policy
Heart Internet offers a 30-day ‘no fuss’ money-back guarantee for customers dissatisfied with its service. This doesn’t include the cost of any domain names that you have purchased through them, although you still retain the rights to these. The refund policy does not cover any add-ons that you may have purchased in addition to your basic hosting plan.
Heart Internet Summary
Heart Internet’s focus on reseller hosting will appeal to customers who need to provide space to clients who are located in the UK. The eco-friendly efforts made by the company are commendable, and the company will appeal to those who prefer to know exactly where their site is hosted.
Customers who are keen to stick with cPanel may not see Heart Internet as a good choice. However, the bespoke control panel they offer appears slick, user friendly and reasonably good at what it needs to do.
All in all, Heart Internet compares quite favourably against many other web hosting companies. Its services are fairly comprehensive, and the ability to customise most of the plans to your liking is a bonus that is not often available at the low-cost end of the market.
The 30-day money-back guarantee is fairly standard for web hosting and provides peace of mind. If you’re not sure about using a custom control panel, this offers a risk-free way to give it a try without commitment.
Both! Heart Internet offers a variety of Linux and Windows-based services via shared, VPS, hybrid and dedicated plans.
Their pricing is consistent, even at renewal.
Heart Internet has many dedicated options giving you complete control over your server, but no managed services.
No. They do not offer a free domain with their shared web hosting services.
Yes. Domain name services are available on their site at a low per-year fee.
Heart Internet offers customers a 30-day money back guarantee.
They offer three Virtual Private Server options on Linux, and three options on Windows.
Heart Internet is available if urgent through the phone number on their site.
The support team provides support in English only.
The company is based in the United Kingdom, out of Nottingham, England.
Their data centers are based out of Derby Leads in the UK.
They support several programming languages including PHP, Perl, Ruby on Rails, and Ruby.
Yes. Heart Internet offers a white-label reseller plan that is packed with specialized features.
Yes. Heart Internet's affiliate program offers competative CPAs, 365-day cookies, plus a variety of tools and resources.
They do not offer any migration services, but do offer documentation and tools that help clients migrate their services.
Yes. Heart Internet is a suitable host for WordPress sites.
It depends on the hosting package you choose. On some accounts, you can host unlimited domains.
They offer Serif WebPlus 7 as their site building solution for an additional fee.
Proactive security options like Stopthehacker and Siteguard are available.
Their platforms support PrestaShop installations and they have all the requirements you need on their platform.
You can install Joomla on their systems as all the requirements are satisfied. Moving sites over to their services is simple with guides or support.
WordPress installations and migrations are simple to do with a variety of included tools and documentation.
E-commerce site deployments are supported and include features like SSL, shopping carts and more.
If you have image heavy sites, they are easily supported on all their plans.
Your Magento installations are supported and migrating these installations from another host can be accomplished with basic tools.
Their control panel is a custom tool called eXtend, giving the user full control and management over their environment. They also offer a smartphone control panel app.
Payment options include all major credit cards, Maestro and Solo payment systems.
Heart Internet offers a 100% uptime guarantee and credits 1 day for every 4 hours of outage experienced.
CDN services are a directly available feature with their packages, but 3rd-party CDNs like Cloudflare are easily integrated.
If you require monthly, yearly or multi-year contract terms, that can be accomodated.
Heart Internet retain backups for up to thirty days, but recommend clients to back up their own data.
Their basic shared plans only allow 1 website to be hosted, but their premium shared, VPS and dedicated plans offer multiple domains and website hosting.
With Heart Internet, you can choose from 1,000, 10,000, and unlimited email accounts, depending on which package you choose for service. You also have access to whatever storage is available under your plan of choice as well.
Their top packages offer unlimited disk and bandwidth, bound to their terms of service.
No. There are no discount programs for non-profits.
Google AdWords credits are offered for new account sign ups.
Yes. their dedicated servers and VPS offerings are ideal for resource intensive video streaming websites.
Heart Internet has a lot of promise, its well set up for sure, however the execution and willingness to listen to its customers is not good, I have a site on one of there servers that clearly under performs and has done for several weeks. They are yet to solve the problem, as a reseller it has cost me in time, reputation and stress. None of which the "customer service" team seem to care about.
I'm really sad I cant use them any more they tick a fair few boxes, but they have failed over several weeks to resolve a simple scenario which was lift and shit the site, job done.
If you want to offer your clients a professional service avoid Heart Internet at all costs.
Hearth Internet rock because it is the great hosting. It is the best website and full of feature than another website.
Firstly - contrary to the introduction to Heart Internet - they do not offer any SLA or uptime guarantee. Be warned!
Support (ticket only) was fast and good, but increasingly its slower and the staff are less knowledgeable (I often seem to know more about their systems than they do - through experience) and I am a designer - not a technical person. The seem to cater for the really simple support queries only - the kind the staff can read off a sheet!
The downside for me is that they don't provide managed VPS or dedicated servers, after you find that their shared hosting is seriously unreliable for professional / ecommerce use they cajole you into upgrading to VPS / Dedicated solutions. However you are left high and dry as after they move your account/s there they say you are on your own as they don't provide support for these services.
I would be happy to pay more for hosting if the shared hosting were more reliable (I use host-tracker and pingdom and I get outages most days - and certainly at least once a week on average) I believe they could achieve this by reducing the number of hosting accounts per server.
I have used other reseller accounts in the past and although better than our previous supplier - but the service could certainly be improved, I have submitted great deal of feedback to Heart Internet - just hope some of it is acted upon - sometime.
I was with heartinternet for over 4 years as reseller. They once canceled one of my customers account because his website was busy even though they say unlimited bandwith, unlimited storage etc, he went to 1and1 and its has been with them without any problem and his visitors has even increases. I requested to cancel my reseller account 2 times but they are refusing and asking to pay for another months because apparently you need to reply to them and explain why you want to cancel!!!!!! so my suggestion is avoid avoid avoid.... you can be better off with 1and1 managed dedicated server which will be at about same peice and you can have as many websites as you want on your own server and it will be much faster and not shared with 100s of other websites.
I have a reseller account with Heart and moved to them some years ago after a series of bad experiences with so-called professional hosting companies. I accept that they do not have telephone support, but their ticket support is very good. Compared with hosting firms we have used in the past, they respond quickly, work hard to resolve issues and are very helpful.
I have used heart for many years as a reseller and the ONLY thing that really lets them down is their support. There is NO telephone support and they pretty much always fail to deliver just when you need them most. It really does pain me to write this but time an again their customer support is seriously lacking. A real shame...I am tending to use another reseler now for my new hosting as they have phone support and an equally good setup.
Heart Internet failed to help me when I had simple questions about their reseller API and the example code they have in their documentation. I was really looking forward to reselling their web hosting but they couldn't help me at all when it came to the API. This is extremely disappointing because if something goes wrong, people can't and won't get the help they need. As far as I can tell, they have no plans to work on addressing this issue either. So, would I recommend this service to you? No, not at all.
This webhost is very good. It has uptime upto 99%. I have used this host and it made my website very faster than my previous free hosting- Hostinger. I liked their services and the plans and pricing is very good. They provide high performance servers and the loading time is amazing. They provide PHP, MySQL, Apache etc. which is awesome. I rated the good webhost as this.
I would never recommend them to anyone regarding their VPS service, still haven't solved one problem of mine that's been active for at least a year. If you require any technical support forget it.
I really like heart internet because the price is really cheap while it still has many features other hosting services have that are more expensive. Hybrid servers sound great, but might be a little bit more pricy as well as might not be for locations other than the UK. One of the features I think is great is the VPN system, which is really interesting and really good. In my opinion, they should expand, and I really recommend the service.
I signed up for a VPS account with Heart Internet and after a week of constant downtime I decided to cancel. The process involved a phone call lasting twenty minutes and five emails. I had to confirm that I wanted my account closed a total of six times.
They continued to take money from my bank account for four months after I cancelled.
I had to cancel the directs debit multiple times because Heart Internet would setup another one without my permission.
I wouldn't recommend Heart Internet to anyone.
On the basis of you get what you pay for, they may not be the cheapest but you get the value, the support is great. Be aware there is no telephone support but email support is normally excellent and quick.
We offer hosting to clients so it has got to be great and reliable and it is. I recommend heart to all our SME clients without hesitation.
I have used Heart Internet for a few years but always gone to others to host my websites, I am not sure why I did this. I moved to Heart Internet this year for hosting/email/SEO and wish I had just done this when I started on my sites. The service has been fantastic, I have never had such excellent and quick support as what they have given to me and every issue I have had has been resolved within 2 communications, normal its first time, in some ways I have been trained by them the support is that good. Prior to Heart I was with another hosting service (I wont mention names) and had awful experiences with them, my only regret is that I didn't stay with Heart Internet when I first started. I would recommend these guys to everyone, THEY ROCK!
Moving over a website from one host to another can be very daunting and nerve wracking, but Heart Internet and their Customer Service team provided such amazing support during my move that it was seamless. Every question I asked was answered in record time in a really friendly way and I couldn't recommend them enough!
I liked the service. However, my account was automatically billed after a year without notifying me. This then lead to me being told I was notified and should have known it would be a recurring bill. There was no mention of a refund for services I hadn't used.
I can't fault their features, but their customer service leaves much to be desired.
I would avoid this host if you can't afford to account for their billing errors.
The support are completely apathetic and skim over your issue and don't address all if any of the points raised.
Their VPS upgrade service allows you to reconfigure your VPN, add/remove RAM or Cores, upgrade or downgrade operating system on a prorated basis. I used this to Add 1GB RAM and 1 core and change from Windows 2012 to Debian resulting in a net change of £0 per month. It said there would be £0 charge and then I was later charged for something by direct debit which was not planned for and was rejected. I incurred £41 bank charges for their billing system acting up. They acknowledged the fault a few times and then closed the ticket, when I enquired as to why it was closed they said there was no fault and operating systems aren't prorated (despite the page saying everything is prorated and no sight of any terms)
The website is quite unusable. It has a box to remember your login but doesn't on mac, linux, windows using firefox, IE, Chrome or Safari. There is no way to see your monthly payments with them either. You just have to accept by faith that it is set up somewhere.
One member of support seemed quite rude also.
Their IT Manager checked me up on LinkedIn after I raised the ticket again so your privacy isn't exactly considered either.
Basically they would rather lose years of business than cough up a few pounds for damages incurred by their errors.
excellent uptime, nice support , just one problem i got when using wordpress cms, their shared hosting show recaptcha login to users
The package that Heart internet delivers is quite comprehensive and their support when I had problems was fine. However when I came to cancel my annual subscription then all clarity and ease of use disappears. It is no easy task to figure out how to cancel the web hosting package, even though it is very simple to not re-new the domain name. I was left in the position of not having a website (domain name) but having a web hosting service for a non-existent website.
By the time I finally figured out how to cancel all the services, which involves numerous emails and a questionnaire, they had taken another years subscription from my account even though I had deleted my payment details!
I contacted customer services and despite the fact that they had not in anyway earned the money they took from my account just one day before, they refused to give me a refund.
I would stay away from this company.
Heart internet have been a great hosting provider! They are fast and reliable! - I am very impressed with their reseller control panel and has aided me as a freelance developer to provide a good reliable service to my clients with competitive pricing.
Their support team is especially helpful and always willing to go the extra mile!
I would recommend Heart to anyone looking at setting up a reseller hosting package or just host singular websites..
I am extremely busy but am making a special effort to take time to write this review
I have been with Heart internet for just a few months. I currently have 2 websites and am in the process of building a third. I have had a few web hosts in the past ranging from reasonable to dreadful!
I have to say that Heart Internet has been the best service I have come across.
The support staff are friendly, helpful, and extremely knowledgeable.
The cost of the service is a little more than I was paying before but I would not change now as it is well worth the money.
The control panel has been designed to make life simple for the user and it all works very smoothly.
I have not experienced any downtime since I hosted my sites with Heart.
There is an easy option to back everything up via the control panel.
My overall feeling is that I am in safe hands. I know my sites are being looked after and that if I have any problems all I have to do is submit a support ticket and it will be answered promptly.
As someone who has been in business for several years and as a psychologist I am very aware of how people communicate and market themselves. Heart Internet have obviously worked extremely hard to provide the "wow" factor in their business and continue this with their ongoing support and communication with customers.
I have strong boundaries in business and these days do not waste time on low standard companies. I am so impressed with this company that I am intending to set up their affiliate scheme on my new website.
I have already recommended them to my many followers on social networking sites.
Well done Heart !
Heart Internet just totally ROCKS! Their customer service and support is just sublime!
You could have the best website, user interface, and uptime but if your customer service and support sucks, then it all just falls apart. I've been with them almost 3 years, and I wouldn't even consider changing. I recently had to help a customer transfer from BT to using my services via Heart, and BT's service is utterly appalling.
GO HEART INTERNET!
Heart Internet have been my go to partner for all my personal, and client hosting needs. I've been with them now for over 7 years and can hand on heart say their customer service is something to be admired. When I look around and see bad reviews it makes me think there's something more ambiguous going on- because I've never even had a run-in with their customer service that I'd class as even nearly satisfactory. All have excelled my expectations and over the course of this time I've learned their support is second to none. That's not just in the web industry. I genuinely believe a lot of companies could take a leaf from Heart Internets book and do customer service in the UK how it should be. I never hesitate to recommend heart to friends, family or work colleagues. They're good enough for me, and I hope you take the chance on them too- cos you won't regret it. You need a host that cares.
Even though I have been with heart internet for a couple of years now, I still have no reason to complain about the Uptime of the servers or the control panel you use to manage your website. The support is great and leaves little to be desired. Any questions you email them with they will be open and tell you the full story without much pushing.
I have recommended Heart Internet to anyone who has asked me for a good web hosting provider, their selection of options caters to most needs, but compared to other companies it may seem expensive, but you certainly get more Bang for your Buck.
Absolutely dreadful customer service - possibly the worst I have ever used.
We have been a customer for about 3 years and have seen their customer service go from good to abhorrent. The "technical" people have absolutely no idea what they're talking about.
The last three technical issues we have had have taken WEEKS to get resolved - they will refuse to admit that there is an issue and try and blame it in ANYTHING ELSE. Browser settings, ISPs, coding, etc.
I have never encountered such an incompetent shambles in my life. They are cheap, and may be sufficient for anyone wanting to host a simple, static website. For agencies looking to use them for their clients - STAY AWAY! Do NOT be tempted by their cheap prices and dishonest claims of fast support.
Ok, this'll sound like I'm being paid to write this, but I can honestly say that Heart Internet seem to do everything right.
Their features are spot on, pricing is about right for the quality of service and their support is outstanding.
On the odd occasion where there's been a technical wobble (as all hosting companies have but few admit to) they're up front about it and it's usually sorted before I've noticed.
I use them both personally and for my clients as a reseller - so I'd say I trust them!
I've no hesitation in recommending them.
I have been with Heart for a couple years, initially using a reseller package before recently switching to a dedicated server.
My dedicated server was quite dear in my view however the excellent support I have been given during my time meant I couldn't risk going elsewhere.
I do not often need help however on the five or so occasions I've had queries I have had a response within the hour. Once I raised a ticked at 1:00AM and it was solved ten minutes later. The web tickets are so good I consider it preferable to phoning.
This experience leaves me with the belief that if something bad does happen, they'll be there to help right away and ultimately that's all I need. I also fully understand the value of the SLA they commit to and think this speaks volumes.
Heart is the fourth host I've used and now I've found them I will stay at any cost.
I got my first dedicated server with Heart 4 years ago and it has performed brilliantly. I now run 4 servers with them. Their prices are some of the best I have found and their support is great. Granted it can sometimes take up to 2 hours for a problem to get fixed (depending on the problem) which can be be hard when I have clients I host websites for but in the grand scheme of things a 2 hour support turn around for the price I pay for dedicated servers is pretty spectacular all things considered.
I would highly recommend Heart Internet with the advisory that you must consider the price you pay for the hosting against the level of support you get. You can get better hosting with better support and better uptime elsewhere but you will pay a great deal more for it.
I wish i hadn't spent so long reviewing hosting companies in the beginning (and gone straight to heart internet instead!).
Heart Internet pretty much have the whole package. Having technical knowledge is one thing but the level of customer services you get as well..... like i said the whole package. whenever i show someone technical the control panel they love it (always though it was standard but obviously not!).
I wouldn't recommend heart internet to anyone (because they are my little secret and i don't want anyone else to know! ;-)
Thanks you to all the team at heart Internet and keep doing a great job.
Heart Internet is the worst hosting on the web, thankfully i have now switched to godaddy who provide a much better service.
The server uptime is terrible, everyday i constantly receive time out errors when visiting my site, definitely not 99% as advertised more like 66%.
The customer service is worse than the server uptime. A few month ago I asked them to cancel the renewal on my domain and hosting and then spent a week arguing with them after they misread the support ticket and deleted my account. Finally i got my account reactivated, got no discount or apology, and my renewal never got cancelled. Total waste of time.
I have no complaints about the features or cpanel, the cpanel is very easy to use and there are loads of features.
I cant say they offer great value for money, whilst the features and cpanel are good, the server uptime and customer service is shocking. My hosting package runs out at the end of this month, i've switched to godaddy and will never be recommending or returning to Heart Internet.
Been a customer for about 10 years.
Recently purchased a new domain and encountered some problems transferring some items from my original site to the new site.
I am not in the first flush of youth but the technical guys at Heart were patience personified when answering my queries.
Most of my mistakes came from lack of computer savvy, but in the end everything worked out fine and the site is up and running.
If there is a better provider than Heart Internet I would be very surprised !!
Regards - Tony Booth - Doncaster - UK.
* I purchased a resellers hosting package on a special offer. There was a reduced rate for the first month and then a regular rate thereafter. However, it was not clear that the 'shortfall' of the first month would be spread over the remaining 11 months which made the cost of those 11 months more than I expected.
* The support I have received has been really really good. They also fix the problem or explain to me how to fix it and they do it very speedily. It is nice knowing that if I have a problem, I can email them and expect a reply within an hour or two.
* I do not find the dashboard/panel on the RHS very easy to use. It is confusing and ambiguous. As such, I use very few options which limits my experience of Heart's full offering.
* Heart do expect a fairly competent level of expertise from their customers however they are very happy and willing to explain to 'beginners'. On occasion they have even helped me with IT matters outside of hosting.
* I would definitely recommend Heart to others
support has always been excellent - polite, courteous, quick and accurate ! noticed some downtime in the past 6 months or so, which I'd never noticed before - if that didn't happen, they'd have a clean slate from me. good for experts as well as newbies. I have recommended them in the past, but now feel obliged to tell people about small amount of downtime.
Missed the deadline for cancelling hosting that no longer used. Firstly they sent me emails asking to log in and update my card details, stating that if I didn't pay the product would be deleted. Which was fine by me as I thought I had asked them not to renew anyway. They then started sending me emails to say that if I didn't pay, they would pass my 'debt' on to a debt collection agency, which concerned me and was a change from previous emails. They don't have a call centre, apart from the sales team which would not help with this enquiry. So I opened a ticket with customer services who refused to help and explained that I had missed the deadline for cancelling and again if I didn't pay, my debt would be passed on etc... After a number of requests from me to simply cancel my account, and them refusing, I decided to pay as I didn't want debt collectors coming round, nor do I want my credit rating affected. It seems to me they just wanted my money and had no interest in being reasonable. They give you no option to cancel your account on the control panel, and the only way to do it is to open a ticket with customer services and await their reply. The website was no longer live and what product I was paying for I am still not sure. I am still awaiting confirmation that they have now cancelled my account. I wouldn't go near them again.
Used to be ok, now can't wait to leave, unreliable web hosting and rude support...
Have had more downtime in the last 3 months than the previous 3years
The ticketing system for customer service is absolutely appalling and I am considerig closing my account after issues take literally hours to resolve.
I urge everyone and anyone not to touch this outfit,
Heart Internet is a great hosting service based in the UK. The sales and support staff are all UK based and they NEVER outsource to 3rd world countries. Response to support requests is quick and issues are resolved in an acceptable amount of time.
The packages on offer are extremely cost effective, however the lack of offering Microsoft Operating systems limits their services.
Their most interesting package is the "Reseller Package". They offers an interesting API which you can integrate into your companies website which allows you to order and manage services through heart internet ie. domain names, hosting services etc... This makes it ideal if you are a web designer and want to have a website where someone can easily choose a hosting package and domain, maybe a template, pay for it and the Heart Internet API handles the rest!
If you want value for your money, along with good customer services I would suggest looking at Heart.
I had a Heart Internet reseller account for three years. At first they were fairly good but I think they were overselling, the server speed got slower and slower.
To have your own namedservers they charge £100, this is a free service I offer my clients now. They over price all of their addons, Dedicated IP's and SSL are priced very high. I requested a DNS zone change to a domain as their DNS management pages were giving errors, £50 they wanted for this.
The unlimited disk space and transfer is their problem, it stretches server resources. Any company that promises you unlimited bandwidth are counting on the fact that you will not use it.
The customer support is speedy one but I do question the quality of advice given.
I am now on a Litespeed server and the performance is about 10 times faster than Heart.
I recommend that you stay away from Heart Internet if you are looking for 'fast uk hosting' hunt down instead 'litespeed uk hosting'.
Having been on the web for over a decade I have been through quite a few hosting companies in my time. I have been with HeartInternet for over 2 years on the reseller package and can't fault them. They offer many options are good value, but most importantly have excellent customer service.
I have had quite a lot of questions regarding my hosting over those two years from mysql databases to DNS issues and the response from HI has been quick and informative allowing me to resolve problems quickly.
I have recommended their service to many friends and colleagues and have heard no bad reports from them either.
I signed up for a reseller package with Heart Internet when I needed affordable hosting for multiple domains and this was by far the best value option I could find. The reseller package offers hosting for unlimited domains and unlimited bandwidth, I assumed there was a catch but I'm yet to find it! The interface is simple to use and there is a wealth of tools, features & scripts available making life very simple for newbies or seasoned pro's alike. For example Worpress can be installed in just 2 clicks. I've heard some people moan about the customer support at Heart Internet, but I haven't used it yet as I've not had any problems with the service.
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