The ticketing system for customer service is absolutely appalling and I am considerig closing my account after issues take literally hours to resolve.
I urge everyone and anyone not to touch this outfit,
Heart Internet is a great hosting service based in the UK. The sales and support staff are all UK based and they NEVER outsource to 3rd world countries. Response to support requests is quick and issues are resolved in an acceptable amount of time.
The packages on offer are extremely cost effective, however the lack of offering Microsoft Operating systems limits their services.
Their most interesting package is the "Reseller Package". They offers an interesting API which you can integrate into your companies website which allows you to order and manage services through heart internet ie. domain names, hosting services etc... This makes it ideal if you are a web designer and want to have a website where someone can easily choose a hosting package and domain, maybe a template, pay for it and the Heart Internet API handles the rest!
If you want value for your money, along with good customer services I would suggest looking at Heart.
I had a Heart Internet reseller account for three years. At first they were fairly good but I think they were overselling, the server speed got slower and slower.
To have your own namedservers they charge £100, this is a free service I offer my clients now. They over price all of their addons, Dedicated IP's and SSL are priced very high. I requested a DNS zone change to a domain as their DNS management pages were giving errors, £50 they wanted for this.
The unlimited disk space and transfer is their problem, it stretches server resources. Any company that promises you unlimited bandwidth are counting on the fact that you will not use it.
The customer support is speedy one but I do question the quality of advice given.
I am now on a Litespeed server and the performance is about 10 times faster than Heart.
I recommend that you stay away from Heart Internet if you are looking for 'fast uk hosting' hunt down instead 'litespeed uk hosting'.
H.E. ex-reseller.
Having been on the web for over a decade I have been through quite a few hosting companies in my time. I have been with HeartInternet for over 2 years on the reseller package and can't fault them. They offer many options are good value, but most importantly have excellent customer service.
I have had quite a lot of questions regarding my hosting over those two years from mysql databases to DNS issues and the response from HI has been quick and informative allowing me to resolve problems quickly.
I have recommended their service to many friends and colleagues and have heard no bad reports from them either.
I signed up for a reseller package with Heart Internet when I needed affordable hosting for multiple domains and this was by far the best value option I could find. The reseller package offers hosting for unlimited domains and unlimited bandwidth, I assumed there was a catch but I'm yet to find it! The interface is simple to use and there is a wealth of tools, features & scripts available making life very simple for newbies or seasoned pro's alike. For example Worpress can be installed in just 2 clicks. I've heard some people moan about the customer support at Heart Internet, but I haven't used it yet as I've not had any problems with the service.
Heart Internet is a UK based web hosting company focused on reseller hosting. In fact, their founders claim to be one of the first people to pioneer the reseller package in 1998 (as a part of Webfusion).
Heart Internet also offers a wide range of other web hosting plans including shared hosting, VPS and dedicated hosting.
Heart Internet was founded in 2004, after its founders left Webfusion. Now, like Webfusion and other hosting companies such as 123-Reg, they are a part of the Host Europe Group which claims to be one of the largest privately owned hosting companies in the EU.
Heart Internet says it’s the largest reseller hosting company in the UK, offering a level of flexibility ‘unlike anything any other hosting company offers.’
Heart Internet Hosting Plans
Heart Internet offer Linux-based shared hosting under three different plans, all which also allow for some customisation.
● The Starter web hosting plan is designed for small websites. It provides 5,000 MB of web space, 30,000 MB bandwidth and allows for one website. It attracts a setup fee, though. For an additional fee you can get larger mailboxes, a virus scanner, a mobile website builder, StopTheHacker website security, multiple domain mappings and so on.
● The Home Pro web hosting plan is designed for websites that also need blogging, database and ecommerce functionality. It provides unlimited web space and bandwidth and allows for one website only. You can also purchase add-ons, as above, if you want to beef up the plan.
● The Business Pro web hosting plan is designed for larger organisations and small businesses. It provides unlimited web space and bandwidth and allows for three websites. You can purchase add-ons, but a virus scanner and other bits and pieces are included.
Reseller hosting through Heart Internet can be either Windows or Linux-based. It provides unlimited space and bandwidth and allows for unlimited domains. You can also purchase advanced search engine submission, larger mailboxes and an email virus scanner if you wish.
Heart Internet have three VPS plans. Each is customisable, and the company allows you to purchase up to 12 cores, 500 GB of hard drive space and 32 GB of RAM. You can also choose from a variety of Windows or Linux based operating systems.
● The Base plan provides 1 core, 50 GB disk space and 1 GB RAM.
● The Plus plan provides 2 cores, 100 GB disk space and 3 GB RAM.
● The Pro plan provides 4 cores, 150 GB disk space and 6 GB RAM.
There are five types of dedicated servers to choose from with Heart Internet. Each provides unlimited bandwidth and a 100 Mbps connection. The servers range from a 2.33 Ghz dual core processor with 4 GB RAM up to a 2.8 GHz processor and 32 GB RAM. Again, you can choose from Windows and Linux based operating systems.
Heart Internet Uptime/Downtime
The Heart Internet data centre is based in the UK and is manned by the team round the clock. It’s also monitored by CCTV at all times. The server farm also has backup power systems should the main power fail.
Heart Internet doesn’t make any uptime promises on its shared web hosting plans, but the VPS hosting product comes with a 99.99% SLA and dedicated hosting comes with a 99.9% SLA. The company will credit your account with one free day of service for every additional hour of downtime beyond four hours.
Heart Internet Support
Heart Internet has a UK-based support team providing support 24 hours a day, 7 days a week, 365 days a year. However, there is no phone support. Technical support is provided through an online customer service system only.
Heart Internet has a customer charter outlining the service you should expect from their staff. They don’t make any promises regarding support response time, but they aim to respond to support requests within minutes of them being raised.
The Heart Internet Facebook, Google Plus and Twitter pages are very active and the team take time to interact with their customers. However, customers looking for support appear to be directed to the online ticketing system, so there are no short-cuts if you choose to contact them via social media.
Heart Internet in the News
There have not been any obvious scandals surrounding Heart Internet in the news. We can only assume that they provide a fairly stable and reliable service.
Heart Internet Control Panel
Heart Internet provides its own in-house control panel, eXtend, for their shared hosting and reseller plans. The bespoke control panel has a neat and tidy look and isn’t too dissimilar to cPanel at first glance. The company does provide access to a useful demo through their website for prospective customers to try before they buy, which is always a good sign. Heart Internet’s eXtend also provides customers with a useful iPhone or Android app, providing access to website control panels whilst on the move.
VPS hosting allows for a choice of cPanel or Plesk to administer your site. Dedicated hosting allows for a choice of cPanel or WebMin.
Heart Internet Extras
Heart Internet’s plans come with ‘one-click’ installs for WordPress, Joomla, Concrete5, Drupal, Nucleus CMS and more, all installed through its eXtend control panel. PrestaShop, OpenCart, ZenCart and more eCommerce tools are also available, along with phpBB, BuddyPress and Vanilla forums and AWStats, OpenX, Open Web Analytics tools to see who’s been visiting your site. Heart Internet also provides Ruby on Rails hosting.
Web hosting and reseller accounts are also provided with a Google Adwords voucher to sweeten the deal.
The company are keen to highlight their green credentials on the site. It operates a paperless office, and is also committed to carbon offsetting through the planting of trees and sponsorship of the International Tree Foundation. Its data centres have a cold aisle containment system to improve cooling efficiency, plus a managed power system to help minimise power consumption across the facilty.
Heart Internet Money Back Guarantee / Cancellation Policy
Heart Internet offers a 30-day ‘no fuss’ money-back guarantee for customers dissatisfied with its service. This doesn’t include the cost of any domain names that you have purchased through them, although you still retain the rights to these. The refund policy does not cover any add-ons that you may have purchased in addition to your basic hosting plan.
Heart Internet Summary
Heart Internet’s focus on reseller hosting will appeal to customers who need to provide space to clients who are located in the UK. The eco-friendly efforts made by the company are commendable, and the company will appeal to those who prefer to know exactly where their site is hosted.
Customers who are keen to stick with cPanel may not see Heart Internet as a good choice. However, the bespoke control panel they offer appears slick, user friendly and reasonably good at what it needs to do.
All in all, Heart Internet compares quite favourably against many other web hosting companies. Its services are fairly comprehensive, and the ability to customise most of the plans to your liking is a bonus that is not often available at the low-cost end of the market.
The 30-day money-back guarantee is fairly standard for web hosting and provides peace of mind. If you’re not sure about using a custom control panel, this offers a risk-free way to give it a try without commitment.
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Used to be ok, now can't wait to leave, unreliable web hosting and rude support...
Have had more downtime in the last 3 months than the previous 3years