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Is Hivelocity the host for you?
Last reviewed Apr 10, 2013
$ 19.95 / Month
Since switching to Hivelocity in 2005, I have had incredible uptime. I went from iPowerweb and continuous uptime issues (back then I had a small VPS), to hosting with Hivelocity.
It took a little while for me to decided on a host since I did a lot of research before choosing a host.
One of the first things I did during my research was to call each of the hosts I was considering (Hivelocity, Softlayer [known as ThePlanet back then], iWeb, and LiquidWeb), to see who answered the phone fastest.
Even back then, Hivelocity was smaller, and they answered first before any of the other guys -- and that was one of the deciding factors for me.
I have since built up a really good relationship with Hivelocity, and most of their tech support reps know me on a first name basis (they even know my voice when I call!), as well as their sales and billing department.
What I liked most of all is that initially when moving away from iPowerWeb, I had called Tech Support (for an unmanaged VPS at the time), and they took ownership of the problem, even though they could have told me it wasn't their problem since my machine was unmanaged. Nothing has changed with that to this day, almost 10 years later. I now have 12 servers, and manage around 50-60 for my various clients who are also now hosted with Hivelocity as well.
Hivelocity does shared hosting as well for customers who aren't as experienced as I am managing their own servers and I can't speak for the tech support on a shared environment since all of my servers are dedicated, but I can say for sure they always take care of me and my clients.
In 2009, aside from the economic crisis our country was experiencing, I also went through a tough divorce, and my business almost imploded -- if it weren't for the offerings I could make as a Hivelocity reseller, and hosting provider, I think that would have put the last nail in the coffin for my business back then.
My business has come raging back, and I now host over 4,000 websites on the 12+ servers I have with Hivelocity (some of them are virtualized and I now can offer VPS's to my clients as well), and have been able to turn my business around, where I am now back in the black.
I have since visited the data center since I now live in Florida (http://ericgpl.us for pics of my visit to the data center), less than 90 minutes from the data center, and they treat me very well.
What I like most about Hivelocity is that even though they easily rival large hosts who have data centers like their data center, they have a "individual" feel in that they know you by name and treat you like you a friend instead of just a customer.
I honestly wish I enjoyed the same kind of relationship with my bank or other providers that I've experienced with Hivelocity -- it seems that they never got that "large host" mentality as they grew over the last 10 years.
I'm always seeing them compared to hosts like HostGator for example, and I always explain to the people I speak to, that HostGator is does not have a data center, they simply lease machines from ThePlanet -- they are basically what I am to Hivelocity but on a larger scale.
I've seen reviews from others where they say Hivelocity didn't deliver or whatever the case is, but based on my own experience, I find reviews like that hard to believe quite honestly, because I receive nothing but the best from them -- every time without exception.
I had a billing issue with them once in the past (where they accidentally charged me twice or something), but they quickly rectified and even returned the funds back to me via PayPal!
I could not ask for more from a host.
A very nonsense and irresponsible web host. One of their user is using my copyrighted material. I requested them many times, but they didn't give any response.
Offering a range of enterprise hosting solutions, Hivelocity lets you watch your server’s first
deployment via live webcam feed. Founded in 2001, the company is headquartered in Tampa,
Florida where they have an N+1 data center.
Hivelocity maintains a knowledge base of walk-throughs and videos. Support is available 24/7
via phone, live chat, or trouble ticket.
Your servers are housed in a secure N+1 data center in Tampa, Florida.
You may choose from among myriad server options to configure the perfect one for you.
In addition to the security and physical features of the data center, you’ll enjoy other premium
features with a colocation plan.
Choose from several cloud server configurations or create a custom solution.
Hivelocity has a secure, modern data center located in the United States. All customers get
premium support and knowledge base access. You won’t find inexpensive, shared hosting plans
here. No site builder or quick blogging platforms. These are serious, enterprise-level servers
and cloud servers. If you want large-scale resources, management options, and security,
Hivelocity probably has a solution that fits your needs.
Hivelocity offers both Windows and Linux hosting in the form of dedicated, VPS and colocation options.
Consistent pricing is one of the customer-friendly features that make it easy to do business with this company. Prices do not change at renewal as they are designed to be the same as the introductory price.
Hivelocity specializes in dedicated managed servers. Managed services include migration for moving sites.
Their plans do not include free domains.
There are no domain registration services available on their site.
The company does not provide a money-back guarantee with their services.
The company features a cloud-based Virtual Private Server (VPS) type of service known as SparkNode that is based in the cloud and features a SSD, high performance features and other dynamic deployment options.
Support is available to assist customers 24 x 7 by phone, ticket or live chat.
Languages officially available from the support team only includes English.
The company is based in the United States and headquartered in the city of Tampa, Florida.
The company's data centers are based out of Tampa, Florida.
Depending on whether customers have chosen a Linux or Windows hosting platform, availabe supported programming languages include PHP, Perl, Ruby, Ruby on Rails, ASP and ASP.NET.
Hivelocity has a reseller program, with huge incentive discounts. As resellers grow their business, their savings will increase and they enjoy 24 x 7 access to support teams.
Their affiliate program pays ten percent for the length of a customer’s service.
Yes, Hivelocity's migration services are part of their "Impressive Support" team's scope of work.
Absolutely, many customers install WordPress and it is well-supported throughout their environment.
Customers can run any number amount of sites from a single account on most of their plans.
Their support offers some services to help build sites, but there are no software solutions that are provided for this.
The company's data centers are watched around the clock for intrusions, issues and security matters as an included service. They even have a live cam that is broadcasted on their site.
PrestaShop installations are supported and completely suitable to run on their systems.
Joomla is a very popular Content Management Systems (CMS) software platform that can be found in installations throughout their environment. It is supported, migrations are part of their migration services and there is support for migration that comes from the community.
Migrating WordPress installations is an easily accommodated task, even in bulk. Their support team can assist with such a directive.
The company features a specialized e-commerce package that includes a number of ancillary features and integrations such as SSL, plugins, shopping carts and more.
You can build an image heavy site on their platforms as they run first class hardware and have package offerings that help accommodate these requirements.
The e-commerce system known as Magento is easily migrated to their service plans. It is well-supported and installed throughout their platform.
Hosting CP is the main hosting control panel they use for their servers. It is powerful, flexible and allows for easy modifications as well as management. On the servers themselves, cPanel and WHM allow for specialized management on each system.
A variety of payment options that include options like Visa, MasterCard, wire transfer and PayPal make paying for services easy.
Should any customer experience anything less than 99.9% uptime of the company's network, a credit will be added to the account upon request. The definition of network downtime is critical in this matter and it is defined as the inability to transmit or receive data due to the failure of company owned network equipment. Customers receive a 5% credit to the affected server or shared account for each hour of downtime beyond 0.1% per month.
The company's data center is ultra-secure and only their employees have access to any of the server rooms. Customers can gain escorted access to systems when necessary. DDoS, Firewall, and SSL security are components overall withing their security protocol and it is packaged into the standard plans.
The company does not offer Content Delivery Network services integration on their plans, however customers may choose to bring in a third party provider and utilize their services without restriction.
Both monthly and yearly contract plans are available. Longer plans are constructed to offer price advantages in exchange for longer commitments.
There are no WHOIS domain privacy services available from this company.
The company runs Idera backups daily, these are retained for thirty days. They formally recommend that customers back up their own systems.
Their service plans are each capable of hosting requirements for five average websites.
You have total control and choice in regards to email accounts and the storage that it uses.
The company's service plans actually cap storage at 2 TB.
They do not offer free services or discounts to these audiences in particular.
Google AdWords credits are not offered for new account sign ups.
Hivelocity does provide video streaming support on their VPS and dedicated server plans.
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