Add Your Review for Hivelocity

2 Hivelocity Reviews:

Is Hivelocity the host for you?

Last reviewed Apr 10, 2013

Key features

  • Uptime Guarantee
  • Phone Support
  • Support Forum
  • Live Chat Support
  • Help Center Live

User Reviews - Total: 2

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Since switching to Hivelocity in 2005, I have had incredible uptime. I went from iPowerweb and continuous uptime issues (back then I had a small VPS), to hosting with Hivelocity.

It took a little while for me to decided on a host since I did a lot of research before choosing a host.

One of the first things I did during my research was to call each of the hosts I was considering (Hivelocity, Softlayer [known as ThePlanet back then], iWeb, and LiquidWeb), to see who answered the phone fastest.

Even back then, Hivelocity was smaller, and they answered first before any of the other guys -- and that was one of the deciding factors for me.

I have since built up a really good relationship with Hivelocity, and most of their tech support reps know me on a first name basis (they even know my voice when I call!), as well as their sales and billing department.

What I liked most of all is that initially when moving away from iPowerWeb, I had called Tech Support (for an unmanaged VPS at the time), and they took ownership of the problem, even though they could have told me it wasn't their problem since my machine was unmanaged. Nothing has changed with that to this day, almost 10 years later. I now have 12 servers, and manage around 50-60 for my various clients who are also now hosted with Hivelocity as well.

Hivelocity does shared hosting as well for customers who aren't as experienced as I am managing their own servers and I can't speak for the tech support on a shared environment since all of my servers are dedicated, but I can say for sure they always take care of me and my clients.

In 2009, aside from the economic crisis our country was experiencing, I also went through a tough divorce, and my business almost imploded -- if it weren't for the offerings I could make as a Hivelocity reseller, and hosting provider, I think that would have put the last nail in the coffin for my business back then.

My business has come raging back, and I now host over 4,000 websites on the 12+ servers I have with Hivelocity (some of them are virtualized and I now can offer VPS's to my clients as well), and have been able to turn my business around, where I am now back in the black.

I have since visited the data center since I now live in Florida (http://ericgpl.us for pics of my visit to the data center), less than 90 minutes from the data center, and they treat me very well.

What I like most about Hivelocity is that even though they easily rival large hosts who have data centers like their data center, they have a "individual" feel in that they know you by name and treat you like you a friend instead of just a customer.

I honestly wish I enjoyed the same kind of relationship with my bank or other providers that I've experienced with Hivelocity -- it seems that they never got that "large host" mentality as they grew over the last 10 years.

I'm always seeing them compared to hosts like HostGator for example, and I always explain to the people I speak to, that HostGator is does not have a data center, they simply lease machines from ThePlanet -- they are basically what I am to Hivelocity but on a larger scale.

I've seen reviews from others where they say Hivelocity didn't deliver or whatever the case is, but based on my own experience, I find reviews like that hard to believe quite honestly, because I receive nothing but the best from them -- every time without exception.

I had a billing issue with them once in the past (where they accidentally charged me twice or something), but they quickly rectified and even returned the funds back to me via PayPal!

I could not ask for more from a host.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

A very nonsense and irresponsible web host. One of their user is using my copyrighted material. I requested them many times, but they didn't give any response.

 
Hivelocity logo

Hivelocity

hivelocity.net

Hivelocity Hosting

Offering a range of enterprise hosting solutions, Hivelocity lets you watch your server’s first
deployment via live webcam feed. Founded in 2001, the company is headquartered in Tampa,
Florida where they have an N+1 data center.

Support

Hivelocity maintains a knowledge base of walk-throughs and videos. Support is available 24/7
via phone, live chat, or trouble ticket.

Features

Your servers are housed in a secure N+1 data center in Tampa, Florida.

  • 100 percent network and power uptime since 2011
  • Redundant Uninterruptible Power Supply (UPS)
  • Four days' worth of diesel backup
  • Statement on Standards for Attestation Engagements (SSAE) 16 compliant
  • Payment Card Industry (PCI) certified
  • Health Insurance Portability and Accountability Act (HIPAA) compliant
  • 'Round-the-clock monitoring and guards
  • Key cards, pin codes, and closed circuit camera
  • Fire detection and suppression
  • Cloud storage available for storage and backup

Dedicated Servers

You may choose from among myriad server options to configure the perfect one for you.

  • Choice of operating system (OS)
  • One to four processors
  • Up to 128 gigabytes (GB) double data rate (DDR) 3 memory
  • Up to 500 GB Serial ATA (SATA) III or 480 GB Solid State Drive
  • Four-hour deployment, except quad processors
  • Four-day deployment for quad processors
  • Quad, hexa, and octo-core Xeon central processing unit (CPU)
  • Upgradeable
  • 10 GB self-managed cloud storage
  • Intelligent Platform Management Interface (IPMI)
  • Domain name server (DNS) management interface
  • Network layer intrusion detection
  • IPv6 support
  • Fully managed services:
    • Server migration
    • Proactive monitoring
    • Security detection and protection
    • 20 GB cloud storage

Colocation

In addition to the security and physical features of the data center, you’ll enjoy other premium
features with a colocation plan.

  • MyVelocity account panel; create alerts, monitor bandwidth, ticket management, and so
    on
  • Managed storage for backups, data replication, and high availability storage
  • Free Virtual Private Network (VPN) access; transfer data between servers or data
    centers at no charge
  • Colocation lounge so you can take a break when you’re working on your servers
  • Lab space to work on servers
  • Hardware on hand
  • Network optimization with six tier 1 transit providers

Cloud and Virtualization

Choose from several cloud server configurations or create a custom solution.

  • Onapp, Proxmox, Openstack, VMWare, and custom solutions
  • Up to 3 hypervisor servers, depending on configuration chosen
  • Up to 4 storage nodes, depending on configuration chosen
  • One storage area network, depending on configuration chosen
  • Up to two controller nodes, depending on configuration chosen
  • Up to one onapp server, depending on configuration chosen
  • Up to one backup server, depending on configuration chosen

Pros

  • Premium support
  • Custom builds
  • Top-notch security

Cons

  • No budget hosting plans
  • No site builders

The Verdict

Hivelocity has a secure, modern data center located in the United States. All customers get
premium support and knowledge base access. You won’t find inexpensive, shared hosting plans
here. No site builder or quick blogging platforms. These are serious, enterprise-level servers
and cloud servers. If you want large-scale resources, management options, and security,
Hivelocity probably has a solution that fits your needs.

Hivelocity Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Xen 1GB Uptime Guarantee Help Center Live Live Chat Support Phone Support Support Forum 50GB 3000GB $19.95/month
Usual price:
Xen 2GB Uptime Guarantee Help Center Live Live Chat Support Phone Support Support Forum 100GB 5000MB $49.95/month
Usual price:
Xen 4GB Uptime Guarantee Help Center Live Live Chat Support Phone Support Support Forum 200GB 5000GB $79.95/month
Usual price:
Xen 8GB Uptime Guarantee Help Center Live Live Chat Support Phone Support Support Forum 500GB 5000GB $139.95/month
Usual price:
Windows 1GB Uptime Guarantee Help Center Live Live Chat Support Phone Support Support Forum 50GB 3000GB $19.95/month
Usual price:
Windows 2GB Uptime Guarantee Help Center Live Live Chat Support Phone Support Support Forum 100GB 5000GB $49.95/month
Usual price:
Windows 4GB Uptime Guarantee Help Center Live Live Chat Support Phone Support Support Forum 200GB 5000GB $79.95/month
Usual price:
Windows 8GB Uptime Guarantee Help Center Live Live Chat Support Phone Support Support Forum 500GB 5000GB $139.95/month
Usual price:

Hivelocity Frequently Asked Questions

  • About Hivelocity, do they host Windows or Linux services?

    Hivelocity offers both Windows and Linux hosting in the form of dedicated, VPS and colocation options.

  • Will the price go up at renewal?

    Consistent pricing is one of the customer-friendly features that make it easy to do business with this company. Prices do not change at renewal as they are designed to be the same as the introductory price.

  • Do they offer managed dedicated servers?

    Hivelocity specializes in dedicated managed servers. Managed services include migration for moving sites.

  • Do their hosting plans come with a free domain?

    Their plans do not include free domains.

  • Do they provide domain registration services and how much is it?

    There are no domain registration services available on their site.

  • Does Hivelocity have a money back guarantee?

    The company does not provide a money-back guarantee with their services.

  • I need Virtual Private Server (VPS) services, do they have that?

    The company features a cloud-based Virtual Private Server (VPS) type of service known as SparkNode that is based in the cloud and features a SSD, high performance features and other dynamic deployment options.

  • Do they offer phone support?

    Support is available to assist customers 24 x 7 by phone, ticket or live chat.

  • What language is their customer support available in?

    Languages officially available from the support team only includes English.

  • Where is this company located?

    The company is based in the United States and headquartered in the city of Tampa, Florida.

  • Where are their datacenters located?

    The company's data centers are based out of Tampa, Florida.

  • What Programming Languages do their services support?

    Depending on whether customers have chosen a Linux or Windows hosting platform, availabe supported programming languages include PHP, Perl, Ruby, Ruby on Rails, ASP and ASP.NET.

  • Do they have reseller options?

    Hivelocity has a reseller program, with huge incentive discounts. As resellers grow their business, their savings will increase and they enjoy 24 x 7 access to support teams.

  • Does Hivelocity offer an affiliate program?

    Their affiliate program pays ten percent for the length of a customer’s service.

  • Can they help with transferring an existing site/domain name?

    Yes, Hivelocity's migration services are part of their "Impressive Support" team's scope of work.

  • Can I host WordPress on their services?

    Absolutely, many customers install WordPress and it is well-supported throughout their environment.

  • Will they allow more than one domain per account on their service?

    Customers can run any number amount of sites from a single account on most of their plans.

  • Does Hivelocity include any software so that I can easily build a website?

    Their support offers some services to help build sites, but there are no software solutions that are provided for this.

  • Are their hosting products secure?

    The company's data centers are watched around the clock for intrusions, issues and security matters as an included service. They even have a live cam that is broadcasted on their site.

  • Is their platform suitable for a Prestashop installation?

    PrestaShop installations are supported and completely suitable to run on their systems.

  • Would I be able to auto-transfer Joomla installs with their services?

    Joomla is a very popular Content Management Systems (CMS) software platform that can be found in installations throughout their environment. It is supported, migrations are part of their migration services and there is support for migration that comes from the community.

  • Is it easy to migrate WordPress installations to Hivelocity services?

    Migrating WordPress installations is an easily accommodated task, even in bulk. Their support team can assist with such a directive.

  • Is their platform suitable for an e-commerce site with features like SSL?

    The company features a specialized e-commerce package that includes a number of ancillary features and integrations such as SSL, plugins, shopping carts and more.

  • Could I host an image-heavy site on their services?

    You can build an image heavy site on their platforms as they run first class hardware and have package offerings that help accommodate these requirements.

  • Do they support Magento or help migrate existing Magento installations?

    The e-commerce system known as Magento is easily migrated to their service plans. It is well-supported and installed throughout their platform.

  • Do they provide a control panel?

    Hosting CP is the main hosting control panel they use for their servers. It is powerful, flexible and allows for easy modifications as well as management. On the servers themselves, cPanel and WHM allow for specialized management on each system.

  • What payment options does Hivelocity offer? How about PayPal?

    A variety of payment options that include options like Visa, MasterCard, wire transfer and PayPal make paying for services easy.

  • Do they have an uptime guarantee and do they pro-rate for downtime?

    Should any customer experience anything less than 99.9% uptime of the company's network, a credit will be added to the account upon request. The definition of network downtime is critical in this matter and it is defined as the inability to transmit or receive data due to the failure of company owned network equipment. Customers receive a 5% credit to the affected server or shared account for each hour of downtime beyond 0.1% per month.

  • Are there any special security features that come on their hosting

    The company's data center is ultra-secure and only their employees have access to any of the server rooms. Customers can gain escorted access to systems when necessary. DDoS, Firewall, and SSL security are components overall withing their security protocol and it is packaged into the standard plans.

  • Do they have CDN services available?

    The company does not offer Content Delivery Network services integration on their plans, however customers may choose to bring in a third party provider and utilize their services without restriction.

  • Is there a minimum contract or can I get monthly terms?

    Both monthly and yearly contract plans are available. Longer plans are constructed to offer price advantages in exchange for longer commitments.

  • Do they offer whois domain privacy at Hivelocity and what is the cost?

    There are no WHOIS domain privacy services available from this company.

  • What does their backup policy look like?

    The company runs Idera backups daily, these are retained for thirty days. They formally recommend that customers back up their own systems.

  • Which of the Hivelocity services would be suitable to host my five websites?

    Their service plans are each capable of hosting requirements for five average websites.

  • How many email addresses do they allow and how much storage do they allow for email?

    You have total control and choice in regards to email accounts and the storage that it uses.

  • Do they offer unlimited bandwidth and space?

    The company's service plans actually cap storage at 2 TB.

  • Does Hivelocity offer any discounts for students, non-profits or schools?

    They do not offer free services or discounts to these audiences in particular.

  • Can I get Google Adwords credit with my signup?

    Google AdWords credits are not offered for new account sign ups.

  • I want to run a video streaming site, will they support that?

    Hivelocity does provide video streaming support on their VPS and dedicated server plans.

How does Hivelocity compare to their competitors?

Overall ★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★
Visit Hivelocity
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