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Is Host Metro the host for you?
Last reviewed Mar 23, 2016
$ 4.45 / Month
I have been with Host Metro for just over two years. I was hosting a small business website and a Wordpress website. The reason I changed to them was because of price. It would be hard to beat their pricing. However, you do get what you pay for. I recently began hosting with them a third Wordpress website that was a bit more extensive than the first one I had. It was more complicated, but not all that many pages. Apparently, their hosting is not all that compatible with Wordpress because I have had nothing but problems. Pages were loading so slowly that I had them move me to another server. That didn't work. I had problems getting past their CAPTCHA security on pages that were password protected. Sometimes it worked, other times it didn't. Their CAPTCH password protection did not work with iPads or iPhones so those users were locked out of certain pages. I was also locked out of my website a number of times because they said I had too many logins attempts. This happened even when I wasn't logging in. Although they were always quick to respond to tickets, they often were not all that helpful. It had become so frustrating trying to deal with the continuing problems that I finally had to go to another ISP. If you have a basic website and want cheap, give them a try, but don't too expect much in the way of performance. If you want to host a Wordpress site with them, use caution. The problems and frustration may not be worth the cheap price.
In the past, I've set up a few non-profits on this site, because of low prices, etc. Service is okay, not on the par with iPage or InMotion, but it's price point is compelling. So this evening, I start to set up a friend's site- poetry, light weight, he'll use WP. I go in and use the Softaculous Installer and it says install is successful. Go to the admin page and all I get is a 404. Give it some more time, same 404s. So I try to get into the account page- not possible. Says the correct password is incorrect. I'm just using what was sent- so it's a cut & paste. So I call them up because they advertise 24/7 Support. An automated message says phones are down due to renovation? What? But not to worry, I can use their chat function. So I do. Because they have 24/7 support. After filling out everything and giving a precise snapshot of the problem, this is the message I get: "Unfortunately, agents are unavailable at this time. Please leave a message with a valid email address and we will get back to you shortly. Thank you." So NO. NO HostMetro does NOT offer 24/7 support. And the meeting I was going to have today is shot- because I cannot get a hold of them to problem solve what has to be one of the simplest installs out there. So on this account? What's good? Low price. What's bad? EVERYTHING else, because I have a problem that keeps me from setting up a simple web site.
I've managed websites with Host Metro for over two years. Price-wise, they're great as they hold to their host plan prices. Host Metro would be a good choice for individuals who don't need a lot of support to build and maintain their website. Where Host Metro fails, however, is that they only offer two shared host plans (with fewer Softaculous script options in the basic plan). If you build a site that is resource-heavy or have multiple websites, be prepared to experience limits on resources, typically virtual memory. Keep in mind that spammers can hit your site and push the resources to the limit even if you never anticipated needing more than the resource limits (an IP blocker is included). When you hit your resource limits, be prepared to migrate to a hosting service that offers more. In my experience, Host Metro responds quickly if the site is down and they will state why (seldom down). I don't find them that helpful with technical management issues. A good first hosting service for the budget minded who don't require a lot of support.
No rating they are totaly useless they are not worth it everything they advertise is BS. They say 99% uptime well that should be the other way around.
I've been suspended 3 times now and I'm getting sick and tiered of what they say is happening.
I will not recommend Hostmetro to all of you...
Their price is cheap But the server performance also sucks! My website got suspended again again and loading very slow.
If you want to run real online business, please do not choose Hostmetro...or You will be regret!
I was at first happy to have found Host metro especially when I saw their price I was more then trilled to apply.
But I was a total fool, you buy cheap you get cheap performance!!!.
Their support is OK, but they don't know more then using pingdom.com when there is a problem.
My website is very slow and I spent day and hours trying in many other ways to resolve the issue,
till I realized that the problem was on there end.
What ca I say, lost 66$ for the 3 years that I signed up. I am looking for another alternative and
this one I will use for testing purposes.
They are superb in reviews and customer help and information they deserve 5 star from my side, 99.9% uptime and nice quick support 24/7
I moved my website to hostmetro from another host. From the get go they have been really helpful. Tim transferred the account for me so I didn't have to do it myself. Every time I have had to call them for help they've been more than helpful. The most recent time I wasn't able to see my website or get to my control panel. It turned out that it was because of my own stupidity. I was blocked because I forgot my password and tried too many wrong ones. The support guy (forgot his name) reset my password and unblocked me and I was able to get on again. Always super helpful and a joy to work with.
Host Metro is the most disappointing host that I have ever dealt with - and I have had a few hosts, from tiny ones to big names, over the past 10 years.
- The staff is extremely unhelpful, rude and dismissive. They have not been honest about my server uptime, as confirmed by several independent uptime monitoring services. They have no technical knowledge.
- They deleted my files without warning or confirmation.
- They locked me out of my account for no reason. There was absolutely no breach of any terms and conditions or any issues on my part.
- They refuse to co-operate or answer emails. I have given them numerous opportunities to sort out many of the issues with my hosting, but they have just been rude, ignorant and extremely unhelpful, unreasonable, often providing completely inaccurate and conflicting advice.
- My emails were not working, because of their IPs being blocked all the time.
My experience with them was one of the most frustrating customer experiences of my life, and they did everything possible to make it difficult for me to switch hosts - from locking me out of my account after I complained, to not offering a refund.
I am now with another host, who is a joy to deal with.
this company sucks big time. Cancel my account despite i had already prepaid for two yrs of hosting. Emailed but no reply. Technical support is the worse I have ever come across. Pls avoid this company.
Host Metro is a privately owned and managed web hosting company. The business was launched in 2003 and the management team have a combined total of over 50 years experience in the web hosting industry.
Host Metro is specialised in shared web hosting only. It has a decade of experience in this niche, so we can assume customers are in safe hands.
Host Metro Hosting Plans
The shared hosting plans from Host Metro are easy to understand. There are just two options, the Mega Max Hosting plan and the Business Max Hosting plan. The longer the length of your contract, the cheaper the monthly fee.
On both plans, customers get ‘maximum’ disk space and bandwidth. This is a bit of a strange clause. It actually means customers are set a quota, and Host Metro says that the quotas are enough to satisfy 95% of their customers’ needs. Customers can request more space if they need it, but they will be turned down if 15% of the existing space is taken up by files that aren’t used to build the website. This is all rather vague; it’s designed to prevent customers from using the service as a file storage facility, but some people won’t feel comfortable without figures to rely on.
Both hosting plans include unlimited FTP accounts, MySQL databases, weekly backups and site builders. Customers can use unlimited domains and set up unlimited email accounts. The Business Max Hosting plan comes with an SSL, dedicated IP and a few other minor bonuses.
Host Metro Uptime/Downtime
Host Metro’s hosting plans are covered by a 99.9% uptime guarantee, but it has an important get-out clause for the host. It will compensate customers if uptime falls below 99.9% over the period of a year - not a month. In this situation, customers are given an extra month of hosting for free, but it’s highly unlikely that any period of downtime would trigger the guarantee in the first place. If it did, would you remember to claim?
There is little information regarding the Host Metro data centre on its website. The company says that its facility is one of the most efficient in the world; perhaps this is because of its odd approach to resource allocation. I managed to deduce that the data centres are redundantly powered and networked. There also feature security, fire suppression, HVAC conditioning units and backup power.
Host Metro Support
Host Metro’s support options include US-based 24/7 live chat, email and telephone channels. There is also a knowledgebase for self help purposes, and it includes articles, guides and frequently asked question lists.
Customers can follow the Host Metro Facebook page and Twitter account. While the Twitter feed is lively, the Facebook page is barely used.
Host Metro in the News
Host Metro is a relatively small hosting company, so its lack of press is unsurprising - and a good sign.
Host Metro Control Panel
cPanel is offered across all Host Metro plans, which is always a plus point. As there are no advanced hosting options, cPanel is the one and only option here.
Host Metro Extras
Host Metro offers a range of freebies and extras to tempt customers to sign up. These include a free domain name, free access to SSL certificates and a Google adwords coupon worth $100.
The host supports a range of e-commerce features including Google checkout, PayPal, Zen Cart and OSCommerce. Softaculous is also installed as you’d expect.
Host Metro Money Back Guarantee / Cancellation Policy
It’s good to see that there is a 45 day money back guarantee available for anyone who signs up for a Host Metro plan. This is slightly longer than the average money back guarantee on shared hosting generally. The guarantee does not cover add-on services (such as the cost of registering domain name or an SSL certificate). It’s also only available to genuine, new customers, although there is a 5 day guarantee which covers any future renewals.
Host Metro Summary
Host Metro is no-fuss shared hosting company. It’s clear that the plans are designed to be as straightforward as possible, although that has its drawbacks.
Whilst many companies offer unlimited space and bandwidth with strings attached, Host Metro only offers customers the space they need. This may be great for anyone getting started on the web, but if you need more space it can be restrictive, especially if you sign up for a three year term. Who’s to say your site won’t breach the rules in future? We prefer to see terms set in stone. But despite our scepticism, there is something to be said for a low cost hosting provider that doesn’t blind its customers with technical jargon.
Host Metro is a specialist in Linux (Cent OS) hosting products.
Consistent pricing at Host Metro means no big surprises when it comes time to renew.
They offer 4 Linux services and 4 Windows services on managed services and dedicated server platforms.
You can get up to four included domains with Host Metro hosting.
Domain registration services are available.
Host Metro has a 30 day money back guarantee.
They do not offer Virtual Private Servers.
Always ready to assist customers with their issues, their support team is reachable by phone around the clock, 24x7.
The support team only provides support in English.
The company is based in the United States out of Arlington Heights, Ilinois.
Their data center is located in Elk Grove Village, IL.
PHP, Perl, Ruby, and Ruby on Rails are the supported programming languages that are available on Host Metro.
They do not offer hosting reseller options.
The Host Metro affiliate program features among other things, 365 days of tracking.
Host Metro offers migration help through guides and tutorials, but you can always call on support for help.
As a web host, WordPress is one of the most popular installations on their services. It is well-supported on their platform.
From one to an unlimited amount of sites, you can configure as many sites as you need to a single account.
They offer the popular RVSite Builder site building software that helps sites get built quickly and easily.
Their security measures include state of the art firewalls, anti-spam measures and malware scanning.
PrestaShop is a popular application that is easily installed on Host Metro systems, as it is fully supported.
The popular CMS platform Joomla is well supported on their platform as all the prerequisites exist on the system. You will also find there is a lot of information available for users.
Migrating WordPress installations is simple with the common tools and configurations in your control panel.
e-Commerce support is available on Host Metro, complete with features such as SSL and shopping carts.
If you are looking to run image-heavy sites, they are well-supported on most of their plans.
Magento software is a popular hosted application. The entire platform is supported as well as easily installed on your own services.
The web-based cPanel control panel allows customers to manage and control their environments.
Payment options include major credit cards like Visa, MasterCard, and PayPal.
Host Metro has a 99.99% uptime guarantee that credits customers in the event of an outage.
There are no additional security services available as they are all included as a standard feature of their infrastructure.
CloudFlare CDN services are available through a third party arrangement.
Host Metro is flexible to your needs and can sign up for the year, or get on a monthly basis depending on what you are looking for.
WHOIS privacy for domains are available.
Backups are made on a shared basis, and it is retained at the discretion of Host Metro. It is important to back up your own data.
To run five sites, any of the Host Metro plans should be enough to accommodate that operation.
You can have unlimited email accounts under their highest plan levels, with unlimited data.
Their unlimited options are actually named “Max” and it means no practical restrictions to the disk and bandwidth on their packages. They call it Max because they report that their systems are more than enough for more than 95% of their customers.
There are no standing discounts for students or non-profits.
$100 in Google AdWords credits are offered for new account sign ups.
It is not recommended to run such an application on their shared web hosting option, as video streaming is very much resource intensive. It is recommended to use VPS or dedicated services.
InMotion Hosting Reviews
Host Metro has gone "Above and Beyond" and has truly made me rethink what customer service is. Normally, I am prepared for a fight with the "online chat box" when something goes wrong but HOST METRO quickly stepped in and corrected all the issues that I created my self. Not only did they reach out to me via the support portal, but I got a PERSONAL email sent to me with questions and instructions hand holding me thru the process of moving away from my previous ISP. They also followed up and made sure my sites were configured correctly. The initial sign up costs for 3 years was also an unbeatable value (Price was cut in half).
I expect this service level to continue and this being the differentiation factor in a sea of choices, HOST METRO truly stands out. So far, my sites are responding quickly and I see "minimal" ads for "upgrades" that I would normally be bombarded with from other ISP's. Please consider them as the money back guarantee, the ISP move assistance and the unbeatable customer service make this host number one in by book!
I've dealt with several hosting sites before from small hosting companies to major ones like Godaddy, by far and I say this without hesitation, Hostmetro is the best! From the price to the key features to the customer support, it totally ROCKS!!! I had over 1gb of data to transfer from my old host to Hostmetro. And they not only transferred everything single page and picture over for me, but they had it up and running within the hour. Accessing their cpanel and using Filezilla was a breeze. I contacted customer support twice to ask a question and assistance on uploading files and I got a reply within the hour. And at 11pm at night? That is top-notch in my book. I can’t speak for anyone else’s review, but Hostmetro is up there in price, value, customer service and functionality.
There’s really a lot more to say about Hostmetro, but on a personal level. I would rank them as a hosting site that I would not regret. They say that 1st impressions are lasting impressions, so from the 1st time I signed up with them, since the very last time I made contact with them, it has been a 5 star superior experience.
As most people these days research, read and compare price, functionality and reliability, just as I did before choosing Hostmetro, I have to say that the time, money and effort I have made in choosing them is well worth every single penny. It’s not just what they deliver….. but how the overall experience in their deliver is what sets them apart! Keep up the great work, Hostmetro. You guys and gals ROCK!!!!!
Here’s my two sites:
Couldn't even get a simple script working. The support does not communicate with each other. I had five different agents tell me five different things. I cancelled the service as per supports instructions and never received a refund. After I disputed with Paypal they didn't even know I cancelled and threatened me with a collection agency. Horrible service, horrible support, horrible company...
Thankfully, I was able to leave Host Metro within the 30 day no quibble money back guarantee period, though they have not refunded yet.
Had two problems;
1) My emails were being blocked, because Host Metro's mail server was blacklised because of a spammer / spammers on the same server.
2) The server went down at least once; when it did, they said it would be up and running again in 30 minutes, but it was down for a number of hours.
Having also signed up different domains with My True Host at the same time and having received excellent results from them, I had no hesitation in switching when Host Metro support did not reply to my "It has been over two hours now, you said the server would be down for 30 minutes" (bear in mind, the server was down for about an hour before I contacted them.
I really would not bother with Host Metro; save yourselves the time and trouble.
I have tried various hosts and so far Host Metro is the best one! their customer service is great cause they answer all your problems with 24hours. The uptime is pretty good so far cause I haven't gotten any downtime for the past 5 months. Their plan pricing isn't too expensive so I think anyone can afford to buy any of their plans. Overall if you need a cheap & quality host I recommend Host Metro.
We have been with HostMetro for about a year now. We are frustrated with the level of support and downtimes.
Some of the issues we have faced, resulting in lost business and advertising dollars:
1) Email's don't work consistently, the SMTP is almost always unavailable.
2) IP gets blocked, this has caused most of the downtime.
3) Customer Support is tardy
4) The $100 Google Adwords credit, is a farce, its only available if you first spend $25
After this horrid experience we are now moving to a bigger hosting provider, with perhaps more resources to help perform consistently.
Hope this helps,
I have had my sites hosted by about four hosting companies over a period of ten or more years. Most recently I was with Bluehost. Now, after a couple of months with HostMetro, I can say without hesitation that HostMetro is the best of all of them. The features are as comprehensive as the others, the speed is faster, and the support is as good as the others. Needless to say, I am quite happy with HostMetro.
Host Metro has a cute super hero as their trademark logo. They promise really cheap services for a very great product. However, only one portion of that is actually true. There product and plans are extremely cheap. You can get hosting as low as 2 dollars a month (for the first year) and I have to say that is extremely cheap compared to other top named hosts such as dreamhost, bluehost, godaddy, and other name brands. However, due to their low price, it has a really big drawback to their services. For one, I will give a list of what harms them:
1. Their servers are moderate speeds. They have server ups and downs frequently where you may experience sort of slow downs. You do get what you pay for, but I wouldnt say they are terrible at all. Compared to other hosts who go upwards of 8 dollars or more a month, I would consider Host Metro a great product for its value, but now a great value for its product if you get what I mean!
2. Customer service isnt as dedicated as you would get from corporate leaders in hosting. That is also to be expected from the low sticker price. They get your problems sorted out, but expect to take quite a time for it to happen. That is pretty much how I would describe their customer service.
3. Usability is smooth and easy. For a beginner, the easy to use one click installers will get your site up pretty fast and install scripts, and is a decent addon for its sticker price. Although I do have to include that most other host services do indeed have such features as well. But it doesnt hurt, and the user friendly cpanel will earn beginners to web hosting a great way to learn.
If I would know one thing about Host Metro before becoming a customer, it would be to actually research how speedy its servers are. Its decently fast, but I have seen free hosts even, that can nearly match its server speeds. However, I do love the fact that it offers unlimited data transfers and data for the cheap sticker price. Since its cheap, you wouldnt have to worry about not using most of it, since if you are a small business, you wouldnt have to worry in the beginning anyway.
I would recommend this host on several conditions. If you are a beginner to hosting, Host Metro is a great way to start with a cheap service. As you grow however, you might have to change hosts to accomodate such traffic with better hosts although the price will be higher.
HostMetro rocks! They have amazing customer service that is very helpful and always there. I haven't had any issues with them and I've been a customer for over 2 years. I started off as a beginner, but gradually became an intermediate blogger. I've referred about 3 friends to HostMetro and they've only said good things about them as well. Keep up the good work HostMetro!
I signed up with HostMetro a few days ago and I have to say that I'm pretty impressed of how good this company operates. They have 24/7 support, which is good for me because my website isn't done getting designed yet. 1 con though: their hosting package is a little pricey, but I was told that it includes add-on features that will be beneficial to me. Hopefully this company stays as helpful/reliable as they have been!
I travel a lot for my job and it needed a reliable host for my website because certain IP addresses wouldn't work..which was very frustrating! I switched to Host Metro because they had good reviews, and I'm so glad I did. My website is never down (they have an up-time guarantee) and they have 24/7 support, who are very nice! Their cPanel is very easy to use, too.
I have to say, I am surprised that there's no reviews for this awesome hosting company on here! I've been with Host Metro for 2 years and they've been amazing. They're support department always helps me out when needed, which is very assuring because my website brings all my business in. Host Metro is a wonderful host! I recommend them.
I transferred to this hosting company because I heard on reviews that it was reliable and cheap. So far, it has been! My old host was bad and the servers sucked, but HostMetro has been amazing. I plan on staying with them for a long time! Cheap and reliable hosting, what more could you ask for??
Hostmetro's prices are very reasonable. Their plans come with these add-on features, including a free domain. I signed up with them about a week ago to get my website started (which is still under construction) but every question I had about the set-up and the cpanel area were answered within minutes by their support department. So far this company is wonderful and I plan on sticking with them for a while!
So far so good!! I travel a lot for work and I'm always afraid that I won't be able to access my website when I'm out of town..i've had NO downtime with hostmetro and I couldn't be more grateful. I depend on my website so having a good host is a plus. Keep up the awesome work Hostmetro!
I signed up for a hosting plan about 3 weeks ago with host metro because my friends and I wanted to start a small business. We've been quite busy and needed a reliable host so we can have our website up all the time. Due to family issues, I had to travel to Toronto for a few days. I wasn't sure if I was going to have connection to my website or if it'll even work out here but it has been! Its up and running just as fast as it was in the US. Thank you to HostMetro for being so reliable! Very good hosting company.
HostMetro is awesome! I transferred from another hosting company because their server downtime was horrible and since transferring to HostMetro, I haven't had a problem with my website at all! If I do have a question, they respond back to my tickets within minutes. Very reliable. They have been the best host I've used thus far and I will definitely be sticking with them!
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