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We started using Hostmonster about 8 years ago. At that time, hardly anyone new of them, and the service was impeccable. Support personnel really seamed to care. About 3 years ago things began to change and tech support began to wane. In the past year, support is basically non existent. For example, we relied on Hostmonster Webmail, and in the past few months webmail is broken, and there seems to be no interest in fixing it. Whenever we call for any type of help, hold time is at minimum 45min to 2 hours and then the tech person doesn't have an answer. I've been a loyal customer, however it is now time to change. My concern is the ease of making a change, how to avoid the pitfalls associated with Hostmonster with a new provider, and how to find a provider that really wants to be a provider. Also confusing are the associations. For example, Hostmonster is the same as BlueHost, and even this site rates BlueHost as a reasonable provider whereas in reality they are one and the same as Hostmonster.
I have been with Hostmonster for five years and recently ran into a problem when I found out that someone was able to change my password through the password reset option. So it has to go through billing who informs me that I have to provide the financial document from 5 years ago to prove I am who I say I am. Seriously? I have 619 emails over those years with hostmonster but that first one with the order info was not there. Surely they could have used other billing amounts on other dates for the many domain renewals, hosting renewals etc. Nope. They have no problem to even suggest I contact the credit card company for them to provide me a paper copy of the statement from five years ago. Yet, the person who gained access to my account can move along with no problem. Lock him out? No way. It has been a very unpleasant experience and continues to be so. I am removing all of my domains from their control as fast as possible.
Bottom line: I found their help for most typical situations to be fine. But have someone steal your access code and they are the most unhelpful people on the planet. If your're running an ecommerce site or need access all of the time, run away from these people. Or decide for yourself .... I know I have.
I have been with host monster quite a few years and been quite happy but customer service has got so bad over the last year that I am looking elsewhere. I am also have some problems with their server not running my cron job and terminating my scripts before they have finished, no help or explanation given
I've been with HostMonster for many years. For the most part I have nothing to complain about, uptime was amazing, it had all of the features that I needed, price/value was good, and technical support was snappy. Then we look back at the last 18-24 months, and it feels like a different company. Tech support wait times have become much longer, with the techs visibly multitasking between tickets. The techs have also gotten worse in their knowledge of the system. I have to teach them the basics, and their scripts are insufficient. The majority of their responses to problems are an upsell to some new feature or package. If I didn't know any better, I would say that they fired the techs and moved sales into the tech support position.
The worst problems have been in the last 12 months. E-mail deliverability has become abysmal. They have signed on so many spammers, that their mail servers are blacklisted around the globe. We are a business that relies on guaranteed email delivery, and the 2 or 3 times we had a flood of bounces, we had to go to our personal gmail accounts just to be able to keep working. They have no answers, leaving us to shop around for a new host.
I've had an account with HostMonster for six or seven years. Early on I was reasonably happy with the features and technical support they offered, but their value for money in the last few years has gone downhill rapidly.
The most annoying thing about their approach to customer service is their aggressive pricing strategy. Their approach is to try to lock customers in and hope that the inconvenience of switching hosts will prevent customers doing so, even if their prices spiral out of control. Right now they are advertising the service that I use with them for $3.95 a month on their homepage. So what's the special price they offer me as a veteran customer? $11.98 if I sign up for another 3 years! If I want to pay a month at a time, it's $17.99.
Their approach of offering discounts for 3-year contracts should also be a warning: any host that has faith in its own level of customer service and satisfaction shouldn't demand that you lock yourself in for 3 years in order to get a competitive price. It signals to you that they are going to do pretty nicely if you abandon them in disgust after the first few weeks.
They also advertise a lot of "unlimited"s -- unlimited storage, unlimited transfer. They don't mean it. They repeatedly complain about moderate usage based on a terms of service that is designed not to be read.
Altogether, a host that certainly is not interested in keeping its customers happy.
Hostmonster is exactly that : A " MONSTER" to deal with. They have absolute "zero" level of service. The minimum wait to get tech support is over 30 minutes. TheIr chat has a wait of 19 minutes! . I have lost 3 weeks of email service with them and they don't know how to fix the problem. They even do not host my website properly as it loads very slow and my search engine marketing campaign is suffering as a result since the "pay per clicks" take long to upload and connect. Unfortunately I paid three years of hosting and I cannot even get a customer service person on phone to get my money back. THEY ARE HORRIBLE IN EVERYASPECT. TECHNICAL AND CUSTOMER SERVICE.
I have been with hostmonster for many years. The early years were great, smart people, quick resolutions.
HOWEVER....now is a whole new world. Server problems poorly resolved, email for clients disrupted.
Tickets ignored, or at best dumb answers, like read the help section. The most recent online chat was a disaster, I think the guy must have been a passing cleaner who sat down at the PC. He had no idea what I was talking about and was as close to being plain rude and dismissive as it gets and terminated the chat when he got fed up.
For Gods sake DON'T sign up. Feel sorry for me who was suckered into another 3 years before I released what was happening.
It would be nice for an insider to let us know what went wrong there, must have been something big.
Same as most here.
Hostmonster were good for the first coupe of years. Now it's all falling to pieces.
Email problems galore. Clients incoming mail is missing, being rejected as spam. This is largely because the spamassasin tool is badly managed, if at all. If you look at a rejected mail, to see why it was rejected, it is using an old blacklist database. Which if you visit their site plainly says 'this database in no longer working and is now set to always return a positive' That's why we have all been getting missing mail.
As they are selling a 'premium email tool' wouldn't surprise me to find its neglected with a purpose.
I have repeatedly told them this in 'Tickets' which have all been either, ignored or answered by someone who seems to be on drugs, who doesn't even respond to the question.
If you are looking for a host RUN elsewhere.
I have been having problem with there system all the time and charging you for site doctor to fix problems, when its there work to fix their own problems, it suck!!
Don't spend or waist your money with them.
HostMonster - *VERY POOR technical support!
We have had technical errors on our hosting server for almost 2 months without proper resolve - Technical staff are friendly/ etiquette, but simply cannot fix the technical issues and are very quick to try and pass technical related issues back to the client without root cause fixes in place. We have followed ever request and yet technical staff are quick to claim they've 'tested' the issue and all is fine, but as soon as we try what should be a very simple once-click install for software via their MOJO solution, various errors occur (Numerous emails have been sent with screen shots). After holding the line for a fairly long time (*South Africa to USA) and testing with tech staff to no avail... We requested technical staff contact us after their "thorough investigation", which never happened and we had to follow-up again due to the lack of feedback. We then requested a senior technical manage contact us, but have yet to hear anything. HostMonster is quite happy to charge a monthly fee, but seem to think its more than satisfactory to keep client's website solutions down for months (*first call was logged in early December 2014) - Would your business want this from a so called "Top" hosting company?
HostMonster specialises in competitively-priced shared web hosting. The team present their services around a simple package with the option to upgrade and get additional features. The company was launched in 1996, so that makes it a well-established web hosting company compared to some newcomers.
HostMonster is an American company based in Provo, Utah. It is a sister company to BlueHost and FastDomain. Like its sister companies, HostMonster appears to have been acquired by the Endurance International Group, a huge web hosting organisation with over 2 million customers and 40 different hosting brands under one roof.
HostMonster Hosting Plans
HostMonster’s servers run Linux and, as you’d expect, the team utilise Apache web server software to host their customer’s websites. The servers are regularly updated with the latest versions of PHP, Python, MySQL and other software to keep on top of security issues.
There is no indication that HostMonster offers VPS hosting, dedicated server hosting or cloud hosting; their focus is on shared hosting. It does have an affiliate programme to reward people for referring new customers.
The basic HostMonster hosting plan is advertised at a competitive price and provides unlimited space, unlimited space for domain names and unlimited email accounts. You can upgrade to the Pro Package if you need even more: this gives you the fastest possible speed and a dedicated IP. The Pro Package also provides a site backup facility, SSL, Postini Anti-Spam protection and Domain Whois Privacy. Instead of the full Pro Package, you can choose to bolt on different parts of the services on offer.
HostMonster’s servers are located in Utah. The data centre is monitored 24 hours a day and 7 days a week and by technicians. Like many other companies, it boasts 99.9% uptime for your site, although I’ve not been able to find any historical uptime data to back this claim up.
The data centre makes use of a balanced, synchronised power system that will keep them running at an optimum level should any power outage occur. They also use a UPS backup power supply and have 24/7 live system monitoring in place. There is a an automatic backup system which covers customers for accidental loss of data to some degree.
The HostMonster Help Centre is available on the website, and this gives you access to knowledge base articles, tutorials, user forums and getting started guides. Technical support is available 24/7 via email, telephone and live chat, as well as providing access to the server status and helpdesk ticket history. There are a wide range of options for you to get the information you need.
The helpdesk team are also based in Utah in the USA and their service is free to use for all customers. Other support, such as billing enquiries, offers more restricted opening hours.
HostMonster also has a fairly active Twitter account. We noted regular tweets, and their team seem to respond quickly to followers. The HostMonster facebook page is not as active; at the time of writing this article, the last post was over a year old. The HostMonster fans’ Facebook pages are updated more regularly, as you might expect.
HostMonster in the News
HostMonster appears to have avoided any publicity, good or bad, despite being established for a number of years. We can only conclude that they provide a solid service which is - to date - free from controversy.
Host Monster Control Panel
Users can log in to the control panel through the front page of the website. HostMonster makes use of cPanel for site administration purposes, which is more or less the industry standard. That’s good news if you’re migrating and want to stick with a control panel you know well.
The HostMonster plan gives you one free domain name and a $100 Google Adwords credit to tempt you to sign up. You get plenty of one-click install options for over 70 scripts, including Wordpress, Joomla, Drupal and so on. There’s also a simple drag-and-drop website builder, Weebly.
HostMonster Money Back Guarantee / Cancellation Policy
You can cancel your agreement with HostMonster via email, phone or online chat, although you need to confirm that your files, emails and databases are all backed up and verify that you own the account/domain. You can cancel within 3 days of opening your agreement and receive a full refund with the exception of any additional packages including SSL, backup, SEO, SiteLock, domain names and domain privacy. If you cancel between 3 and 30 days after your agreement, you will be charged for any free domain names as well as and Postini or Dedicated IP fees.
On the face of things, HostMonster appears to be a fairly standard shared web hosting company with few features that make it shine out above the others. The service is well integrated and provides most of the standard website tools you’ll need, and their highly competitive prices will attract many potential customers.
The services they provide seem to be reliable and have a solid support network to back them up. American based support teams will also appeal to customers who want English-speaking support, particularly those in the US.
HostMonster is a Linux only web host services provider.
They offer a promotional price that is for the first term only and renews at the regular rate. They also offer progressively lower prices in longer contracts.
HostMonster provides both dedicated servers and VPS servers with managed services.
Every plan comes with a free one-year domain.
Domain name services are available for $11.99 for the standard TLD domains, and you have the option for whois privacy protection, which will cost you and additional $10.99 a year.
HostMonster provides an ‘anytime’ 30-day money back guarantee on their hosting services.
Four levels of Virtual Private Servers (VPS) are available for customer’s specialized needs.
24x7 support is available by phone.
They only have support in English.
HostMonster is based in the United States out of Orem, Utah.
Their datacenter is a state of the art facility located in Utah.
Available programming languages on their plans include PHP, Ruby on Rails, Python, Ruby, and PERL.
HostMonster announced in late 2014 that it will no longer be accepting new shared Reseller hosting signups.
HostMonster reports that they have one of the most rewarding Affiliate Programs available on the web today.
This hosting provider features an optional Website Transfer service that will migrate up to 5 websites and 20 email accounts from a single account with your old hosting company.
Wordpress installations are completely supported on all their plans.
Unlimited domains can be hosted on their service plans.
To help users create sites easily and quickly, Weebly, a drag-and-drop solution for building websites is provided.
HostMonster takes steps in their security to protect your site with features like password protected directories, Hotlink protection, Leech protection and more.
Hostmonster hosts countless Prestashop installations as it fully supports the requirements needed to set this up.
You can move your Joomla installs easily with FTP, guided help articles or purchase optional migration services.
WordPress installations are easily migrated with standard export/import from your existing hosts. The steps can be found in Hostmonster’s forums and help files or you can call on their optional migration services for assistance.
Complete e-commerce support is available with features like SSL, shopping carts, certificates and more.
Including images, this host offers unlimited bandwidth and disk space.
Magento is fully supported by Hostmonster’s service and you can easily migrate an existing installation or engage their premium migration service for help.
cPanel is provided as the default control panel, and it provides numerous applications and management features for the user.
HostMonster accepts credit cards including Visa, Master Card, American Express and Discover. They also accept PayPal, Checks (USD) and Money Orders (USD).
They offer an uptime guarantee of 99.9% and an anytime money back guarantee. They also prorate any unused amount of service.
HostMonster provides around the clock monitoring and a suite of protection protocols for security.
CloudFlare CDN services are available for their hosting plans.
HostMonster offers monthly plans without a contract, but they do offer discounts for longer packaged deals.
Whois privacy for domains is available for an additional $10.99 per year.
HostMonster backs up their systems at their discretion, and those backups are kept for a maximum of 30 days.
Their hosting plans can host an unlimited amount of websites.
HostMonster’s email policy is unlimited on accounts and storage.
HostMonster offers unlimited bandwidth and disk space.
They do not offer advertisement credits of any kind.
VPS services and dedicated servers are best suited for high resource applications like video streaming.
InMotion Hosting Reviews
Initially, i liked the price and features they were offering for a VPS. Until yesterday afternoon the website was working perfectly. After i returned from lunch the website got screwed up with database connectivity issues. I have been calling them repeatedly but they are neither giving a time line nor a solution.
The support technicians are not able to answer two simple questions
1.) When everything was working perfectly why did the website go down
2.) If you say, the files are altered why don't you restore them to the previous state i.e., 1 day back
I call them and they put me on hold for half an hour. Really Disgusting.
HostMonster has to improve its support to stay in the market.
Hostmonster was excellent when we first signed up about 6 years ago. In the past 2-3 years, I feel like it's a completely different company. It almost takes a talent to be that bad in customer service, reliability and indifferent attitude. My biggest issue is recently all of our company's email are being flagged as SPAM. The explanation I got was that we are on a shared server and when other clients spam, we get affected by the server's IP address. They offered a dedicated server option to us for almost $100/month which defeats the purpose of using them in the first place b/c at that price I can manage our own server on location.
My advice: is to stay away from them and look else where.
Hostmonster is not a good option. They charged my PayPal long after I cancelled my account. Their rep put me on infinite hold. Their servers are really slow. I would avoid them at all costs.
Hostmonster is a great place to host your site. I'm being completely honest, my website had an error once, and their great support team helped me RIGHT AWAY. I mean they SERIOUSLY put customers first. In fact, every now and then i get an e-mail asking if the site is running well. And hostmonster is the most reliable host i've ever used. There have been 0 files lost.Their price is unbeatable for that type of service. They have products for basic sites and e-commerce websites. You can use third party tools of course. Wordpress is available. Their tools are all up to date. I would definitely encourage you to try out, you wont regret it. Take my word for it, they are #1. I tried to make this review short. But the service is better than it sounds.
Long time client and as a small business owner, they did a great job for me in the inital five years. In the past couple of years, it seems I'm a tadpole in Lake Erie. First, emails were blacklisted because of others on the same email server Spamming and for over a month my emails were periodically being blocked by other servers but no one informed me this is happening. My solution was to go with Office 365 which works great. Next issue, I use an html editor to manage certain pages and now they have changed it and the new one doesn't have all the same features. I'm now going to have to go fine another host. HOSTMONSTER SUCKS!
Hostmonster is an AMAZING host for people hosting anything from a personal/E-Commerce site, to a business site. They provide all tools needed for a great website. Personally, i've never had a problem with HM and whenever i had a question, i got a solution. Their prices are unbeatable for that type of quality. They have many plugins such as Wordpress. They even have a MARKET! This all sounds awesome but its even better having it. Trust me they've hosted me for 4 years.
I should have read the reviews before purchasing service from HostMinster. HostMonster SUCKS, and here's why.
I purchased service from them one week ago. after spending the time it takes to give them my CC information, choose a user name, password.. FTP files.. etcetera ...Everything seemed fine. WRONG. They wait a few days then ask me to send them a copy of my Identification, along with a copy of my credit card. They ask for all of the numbers of my credit card to be blacked out except the last four digits. Are they serious? I tried to call them, and was on hold for around fifteen minutes before I somehow got disconnected. So I responded to them explaining that this was not going to happen. What they did was to shut down my site, and replace my html with their ads with a note to call customer service. Hopefully this review will save someone precious time before wasting time with HostMonster. It turned out to be a blessing in disguise, because after this incident, I researched them further and found out that they are a sub par hosting company, nothing like I expected.
So if you don't care about service, and you don't mind sending a copy of your drivers license and credit card info to complete strangers.. Then this may be the hosting company for you.
I have used this host for several years. Lately I began getting spam emails that came from third party vendors and I contacted Hostmonster about this. They do distribute emails to third party vendors without permission. If you like email spam, this is your company.
I have no idea who is posting these other reviews by my experience has been completely positive with Hostmonster. I have used a couple of competitors and had issues primarily with downtime. I host about 10 different domains currently with Hostmonster and the only downtime I have ever had was planned and they would send emails in advance notifying me of the planned outage including dates, times, and expected length. My traffic is low and I don't need to utilize too many features, however I have no complaints at all as compared with other more expensive providers I have used in the past. I have never had to contact support because I have never had problems.
Hostmonster started out really great for my needs; hosting a small business webpage with low traffic. When our requirements changed and we started hosting small databases; the hosting was impossibly slow. We were encouraged to upgrade to a shared hosting server (shared with fewer customers). This again was far too slow and we were encouraged strongly to move to a VPS at a cost of around $500/yr... again, this was too slow. Tech support advised us that its slower than the service we first had, just that it was a private resource.
Then came the downtime - we had to close our online part of the the business for ten days with their company wide outages, we lost thousands of dollars.
Tech support gave no answers, no ETA's - literally a 'keep waiting' style response. Once the network was back online - customers received a 'sorry we messed up' email; no explanations, no compensation - nothing.
Hostmonster is good if you want to host a family album or a hobby website; but its just not fit for businesses of any size
Hostmonster has turn off my account for several times with no announcement first. Then I must buy sitedoctor to clean my sites from malware (they said). If they want to sell such services, why don't they including the cost in the hosting package cost? I ran an online business and my hostmonster account contain at least 5 websites, don't they think about what lost I got? I won't recommend this host again to my clients. I plan to move all of my sites to other hosting company. Is anyone could give me recommendation??
I run a web development company and always host client's as well as my own company's site with Hostmonster (over 6 years now). Quite frankly, I don't understand the negative reviews here. Over the past 6 years I have had very little trouble with this hosting service and when I have a question, Tickets and Live Chat are prompt and on-point. No issues here. In fact, we routinely move clients' over from other hosting services who nickle-and-dime them for resources and features that are already included with the basic HM service (*cough* GoDaddy *cough).
CON: The basic hosting service can be a little slow when it comes to First-byte page loading, but that's the price for a shared hosting service. I have also experienced the same with Powweb and GoDaddy. However, once you bump up to Pro Hosting, the speed of your site increases tremendously.
I would highly recommend over GoDaddy or similarly-priced web hosting service.
My company used this service for several years, but in the last 6 months, they've had nothing but problems!
I moved our entire company site to another hosting company and no problems since!!
However, today my boss asked me to contact HostMonster and find out why one of our oldest web pages would not load. Customer service was just downright RUDE and ignorant. They even had the gall to keep regurgitating the SAME sentences when I asked several questions!!
The final straw was when the representative on Live Chat told me to find the problem myself!
We've cancelled every subscription with this horrible hosting company and will NEVER recommend them!!
If this is how they treat long term customers they will soon be out of business and well deserved too!
Don't go with BlueHost either...they are owned and run by HostMonster!!
Absolutely Terrible. Do not waste your time and money! I have several domains and hosting accounts with them. My sites are down regularly for hours at a time. When I ask technical department when they will be up, I get short sharp response that they have no idea and cannot give me a timeframe, as they are working on their servers and no apologies.
I cant even transfer my sites now to a new host as the files and databases cannot me accessed. For all I know its all been wiped. There technical department are useless, don't care at all that the services you are paying for don't work, my customers can't access the sites, and no one can work on them.
Do not waste your money and time!
I have moved my personal hosting, and that of most of my clients away from Hostmonster.
Unfortunately, I have one client left there.
I went in today at 10:00 am est 2014-04-16, and .........you guessed it........they went down!!
It is 4:07 pm est as I write this.........they are still down. When they come up I will move my last client, and be rid of this black hole of a hosting company.
DONT BUY THEIR SERVICES!!!!!!!!!!!!!
When I put up my site in 2011, everything ran great, I had no observable downtime and phone tech support was fast. For about the last year and a half, the decline has been swift. I'm on the phone with them about every 2-3 months. One day in 2013, the entire Bluehost family went dark for almost an entire business day, including phone support. I had to google my problem before I could find out the situation. Then I found out the ugly truth-they run 4 companies out of the same data center with no redundancy and no separate communication systems. And no letter of apology to customers for the extreme inconvenience. My email went down just the other day, the wait for tech support was over 30 minutes and all they could say is that they were working on the outage and had no ETA on when service would return. It was down 8 hours, but back up by noon my time. I just don't trust them, this is my business. I'm looking for a better host.
I just left hostmonster(really sucks, rated Zero) after 4 years. Thru the 4 years, I have over 3000 emails from intersee stating my site was down anywhere from 1 hour to 3 days as i believe they meddle with the server too often, what isn't broke doesn't need fixing. Aside from that, i have word press sites that they recommend with the one click but wordpress is total garbage, it is the easiest hacking site on the internet and hostmonster doesn't protect its customers from malware or virus attacked, yes, they are getting through the website but they are hacking your server and you should have protection on your servers. I just called other hosting like 1and1 and they provide free malware protection with sitelock, all hostmonster wants is money, they tech support staff is the worst, i know more of what problems are then they do. i have told they so many times that my site was down do to php configurations and they would say no, no one meddle with the server today, just garbage and stay away from them.
They chose to lose me as a customer rather than just run a program to fix the malware they allowed to happen due to no protection, just shows they do not care about you as a customer, very poor communication skills as well
hostmonster is by far the biggest crap hosting company you can find on this planet.
I changed my websites to hostmonster because I wanted to diferentiate my business websites to reduce 100% downtown and thus no income...
Jezus, there is nothing more that I regret in my life than changing my money websites to hostmonster!
since I use hostmonster my life is a mess. My websites are more offline than online. I get constantly 500 errors! I have been hacked 4 times in 2 months which I NEVER had before in 3 years of online affiliate marketing ventueres.
this joke costed me over 450$ to restore 22 of my websites. When you see that your website is offline and you contact the support the real trouble starts.
All they do is blame you for their mistakes and problems. Your website is offline sire? perhaps you should buy site security? WTF, I already bought sitedoctor for all of my 22 websites which costed me a fortune and afther 1 month all my websites got offline again... BUT you would need to buy sitedoctor again since it is a one time service.
talking about quality...
the support members are mostly rude and not helpfull, waiting times are super long and 1 minute is 10 minutes in reality.
I am going to change all of my domains to another host and am looking forward again to a good night rest while my affiliate sides pay my rent. At this moment I spended severial $100's of dollars to this bullshit company.
My advice: don't work with them! EVER!
I have been with Hostmonster for about 7 years. At the beginning it was OK and they provided a great service - fast, reliable, and with a great support. But about 3 years ago I started experiencing slow loading, too many down times (at first, they claimed fire in the server room, then a failure of a router and today DDoS attack). Many times when I complained about a speed time, they blamed me for unoptimized websites and many other stuff. Today I lost my patience when my whole account was down since 11 am and it is now 9 pm and it is still down. All my domains, websites, email accounts are dead. At first I called them and they told me that it is OK and that they could load everything on their end. And they blamed my ISP provider using wrong routing tables. I had to argue that even third party ping services such as isitdown.com couldn't ping the server and whether they also used wrong tables. After arguing for some time, they found out that their server I was hosting on was under DDoS attacked, so they shut it down. Can you imagine it? They simply shut down the server. They do not care about businesses of their clients.
So, if you want a reliable service, run! Run fast away from this company.
Worst Hosting Company. They mess up all the time, and try blame it on you. My websites have been up and down for 5 days straight....very unreliable and the staff is rude and inconsiderate! I do not know how such a company can run with so much down time. Absolutely not worth the hundreds of dollars ive spent to get VPS! Someone needs to restructure this company and get top admins to make sure their servers are running ALL the Time, NOT SOME OF THE TIME!
If you're looking for a cheap host for a small site, go ahead.
If you have any interest in uptime, kept promises, or halfway decent support, look elsewhere. After hitting limits on what their front page said was unlimited, we upgraded to their VPS service for considerably more money. This was a mistake. Their VPS servers are even more unreliable, and go down on an almost weekly basis taking our email offline with them.
When contacting support, you have about a 50/50 chance of getting someone competent, and for most issues, it takes forever to fix, and they never admit fault, even when it's obviously theirs.
If you're considering HM for a commercial site or email, think again and save yourself a world of pain.
Host Monster sucks because they lie about providing unlimited space, unlimited databases, and unlimited email accounts. On their home page they list those items as a main feature but actually on the terms of service they stipulate limits for number of mysql tables, limits on total number of files, and so every email you receive is counted as a file, so actually there is no unlimited email space.
My account has been deactivated - taking all of my sites down - twice. Once because I had too many mysql tables, and the second time because One of my email accounts had too many emails on it.
I think if they were a honest company they should remove those highlights from their home page as they are deceiving people, or at least put a big asterisk on each one of them and a copy at the bottom letting people know that those features are not actually real.
Switched to Hostmonster.com three years ago. Having come from a number of other terrible hosts (Bluehost, Dreamhost), I was very happy for at least a year, possibly 18 months. Nonetheless, Hostmonster eventually fell into the same disrepair as my previous hosts: hosting too many sites on a server and blaming their users for installing computationally intensive scripts and not performing optimizations (site was running Wordpress,the blogging software Hostmonster goes out of its way to tout the virtues of on their front page). Solicitations of support result in canned responses at best, misplaced blame on you at worst. I look forward to taking my business elsewhere.
I have hosted 4 or more domains on my HostMonster account for over 5 years.
I have a high level affiliate account for the amount of referrals I bring in.
Since the new ownership, I have seen nothing but downhill management. Although the front line support reps are great, the people managing them have poor business skills when it comes to service. Not only has 2013 been full of constant down time while they upgrade their servers and fix ongoing issues, which they acknowledge, I have had multiple directories disappear from my server. After searching the limited server access logs my own personal FTP logs, I have evidence of now file or directory removal activity. Their advanced support teams found the same results, yet insist it something I "must have done", even though I'm sending them evidence of otherwise, and they cannot find their own history.
I really do not like making accusations but it's extremely ironic that my account on my shared server always goes down when I have high bandwidth traffic. In addition, I always receive incentives to upgrade to their Backup Pro service whenever I have an entire website directory disappear! I was to be their number 1 customer when they had beta testing on their VPS and Dedicated hosting before it's public debut. Unfortunately I am so far away from paying them any more money to upgrade, that I've just the cancellation process.
Hostmonster, Blue Host, HostGator, and JustHost are all owned by EIG. I definitely no longer recommend any of their service. If the customer service reps were not compensated so well for doing their dirty work, I am sure they would move on as well.
I just found out that there are
more than 500 Domains hosted
on the same IP address that I
have with HM and I"m paying
top dollar for my hosting....
My sites were hacked - malware
put on them and HM just shut
RUN... there are many other
hosting companies that don't
overcrowd IP addresses and
charge you up the wazoo to
I got an email which announce that my web hosting has been deactivated with reason listed in spamhaus blacklist. And I am sure that I did not did something which break their rules.
Then I contacted them and they suggest me to purchase their Site Doctor to clean my site. After around six hours from the purchase, my hosting was activated but it deactivated again in the next few hours. I don't understand what was happen? My server was deactivated 2 times in 24 hours. You can imagine what will happen to your online business if this kind of problem appear in that frequency.
I hope Hostmonster team could improve their services to their customers if they want to exist in web hosting business.
all my sites are down..have been for 24 hours..support doesn't know when they can get them back up because it is a "server issue" that needs to be fixed. If I want to get off the broken server they want me to send in a "ticket" request and that takes 24-48 hours. "there is nothing I can do" response from the support staff. Quick research online shows hostmonster really is a horrible option
Hostmonster sells it's Unlimited Hosting Plans and then tells you that it is actually a limited hosting plan and the limits are so low that it is hard to run a normal joomla, wordpress or ecommerce website.
I do not recommend HostMonster at all because they surprize you by deactivating your account when you cross these unknown limits and then take weeks to reactivate it after you comply by their limits.
This company is a complete JOKE. If you don't care if your site is down for hours on end, hostmonster.com is for you. On the other hand, if you're like me and trying to build a business and require your site to be up and running, avoid HostMonster.com at ALL costs.
I wouldn't use HostMonster.com again if they paid me.
As a piece of interface software, the Hostmonster c-panel is poorly designed and dated. I can live with that. But what is unacceptable is that the excellent tech support that the company promised and delivered when it began has, as others here point out, degraded. In its quest for more lucrative 'advanced' users, Hostmonsters appears to have reduced its support staff by about 60 percent for those of us basic users who helped the company get its start. The best 40 percent have been moved to the high end support echelons, leaving us with 30 minute wait times for online chat (but no wait time to interact with sales), and worse if by phone. More seriously, the quality of phone techs is dangerously uneven.
It's difficult and time consuming for a basic user to move to another hosting company once they've invested in building a site or two -- this is probably what Hostmonster is counting on as it grows its business at our expense. While I don't know enough about Hostmonster's competitors to compare them, I wouldn't recommend Hostmonster to anyone as a first hosting platform. Such a cynical business plan doesn't deserve one's business.
I have used HostMonster for many, many years, but I am now considering changing to another host. The shared server just keeps coming down and i do not get any explanation. Wait time for customer service has increased ten-fold. Something has changed at Hostmonster and they have stopped taking care of their customers.
Was great one two and 3 years ago. Today it's horrible. the last 3 weeks all sites go up and down. Customer services take houres just to take the call. I WAS so happy with this people before. Sad they don't invest on customer support
I have been with HostMonster about 4 years now. During the last year downtown has been an ever increasing issue. Way too many server down problems which means that the website and the email service is unavailable, meaning in addition to the website, there is no outgoing or incoming email.
More recently email that is sent gets rejected by receiving-end protection services that have blocked HostMonster to protect their clients from excessive spaming from HostMonter's IP address. Support has always been polite and helpful to my simple inquiries, but they can't change the way the techs maintain the service. I used to recommend this service. Now feel bad that I did.
My site is on hostmonster since 2009. Another person make the website and I don't understand much about this. Anyway, the issues that I have at the moment, the support was very good. Of course, I've took the phone and talk with them. This works. Not sure if I open a ticket (don't have good reviews on the web).
Hope my websites will be on today again. (let you know). :)
It sucks! I've suspected my web developer was looking for excuses when he has complained about Hostmonster being very slow. I've called Hostmonster's tech support 3-4 times, they tried to convince me that I was crazy and everything was working just fine. I switched today to IPage and my website is running very smoothly at last.
I signed up for HostMonster somewhere around 2009-2010, and I loved everything about them. Their support was amazing, my sites were fast even despite large amounts of traffic, and when I had a problem, they helped me fix it.
Fast forward to 2011. I had the opportunity to renew my service for a great price, so I went with it even though it meant switching servers. At first I noticed just a little bit of slowness, but it was still acceptable. It's been over two years now, and my sites have slowed WAY down to the point of not even loading. And that's despite having handed off the biggest site I ran when I quit being the webmaster.
I've spent way too much time on the phone with support only to have them imply that these issues aren't on their end. They've told me it's my plug-ins or my photos or WordPress or something else they can't pinpoint. They told me to delete files I didn't need, remove mySQL databases I didn't use anymore, and disable all of my plug-ins and that it would speed up within a few days. I did all of that, but two months later, things are even slower than before.
We spent over an hour on the phone with support today, and they said the same things as before. They said the only thing they could recommend that would speed up my sites for certain was upgrading to their Pro plan for $20/mo. Other than that, they couldn't offer any solutions.
I am going to change Web hosts just as soon as I can, and I will no longer recommend them to my Web design clients. I'm sad to have to do this, as I know what HostMonster used to be. If they still maintained the level of service and support that I experienced for the first year or two after signing up, there's no way I'd be changing.
Email server is always going down and I use for business. They have cost me a lot of Money and created a ton of aggravation! I get different answers when I complain. They told one of my employees that they changed our email server. The next time services went down and I called they told me they don't change servers that they move around according to usage and for more money (i.e. $200.00 + ) they could upgrade my service. This last time the CSR said he would submit a request to change email server. Sounds like they say anything they like and the results are the same. Nothing improves!
I have been developing websites for over 10 years, and Hostmonster is the worst overall hosting company I have used. Their servers are constantly being rebooted (sometimes 5 times a day) which causes alot of angry customers, and decreased site traffic. The value would be on par with other companies had Hostmonster not been so poor in the uptime department.
I've done development on dozens of server but used Host Monster for my personal development server for about a year and a half. I have had a half dozen problems that I've never had elsewhere, which hostmonster claims are not caused by them. Examples, resetting the php.ini to turn off error reporting (3 times asking support - finally resolved by adding code to each page I was debugging), Displaying ads on my site due to a bug in my code that made them think the page not in use. (3 times asking support - they swore it was not them until it was finally resolved by turning off a cPanel option...the rep finally addmitted it must be them, also later fixed my code). My NaviCat connection went bad, they claimed I'd have to reinstall my NaviCat even though it still worked fine on the 6 other servers I tested it on (2-3 times with support, they stopped responding, unresolved). Every few months there is a new issue, only one unique to my experience with Host Monster.
TLDR; It's worth it if you need a cheap way to start, plan on moving on asap. Their support is not knowledgeable in their product, you'll have to contact them multiple times for any resolution, if you get one at all.
I never got anywhere with them. I opened an account, logged on to the dashboard and submitted a ticket, they didn't reply for over ONE WEEK!!! They still sent me the invoice LOL but never gave me any service.
Luckily after 36 hours of waiting for a reply from them, I went elsewhere and got what I was looking for.
DO NOT USE THEM IF YOU ARE IN A HURRY OR NEED RELIABILITY. IF YOU HAVE TIME TO KILL AND LIKE DISTRACTION, THEY ARE PERFECT.
I have been using Hostmonster to host my company for over a year with no problems at all. Just this past month I redid a friends website and recommended to switch to hostmonster. She followed my advice and within the past two weeks everytime I have checked to make sure the website is up it is down with server issues. Today it has also created a problem with my company website. I am really annoyed and feel horrible that I recommended them to a friend. Not sure how to proceed now...
When I first started with HostMonster in 2008 they provided good service. Now in 2013 they suck.
I have a lot of domain names, and a couple websites I've had them host. HostMonster are always taking money from my credit card. I get emails about the withdrawals with no explanation as to the charges. I have to contact them to find out.
I later found out I was being charged for hosting services I wasn't using because no one there explained that they don't allow you to just park a domain name. You HAVE to pay for server space with every domain name you register with them. This is not the norm with domain name registration.
In addition to ripping you off, their customer service is awful. When you ask them a question via their "open a ticket" format, you NEVER get a response.
I am using another company for my website hosting and I'm glad I switched.
I wouldn't recommend them. This company has gone from one of the best to being one of the worst.
Not sure why or how people can give these guys glowing reviews. Fact of the matter is that over the past couple months, our business is without a website or email on the average of 2-3 times a WEEK. The end of 2012, they changed something in their email system to where we are now getting about 10% of our emails bounced back as reported SPAM. Emails that have been successful to the same email addresses for the past two years.
When their technical support department is contacted, they pass the problem on to others or shrug their shoulders and indicate they don't know what the problem is.
This isn't a one-off situation. Every time we have a bounced email reported back as SPAM, we contact HostMonster and are told the same thing "Contact the ISP of the company who is responsible for their email processing and report it to them." Who here knows who the ISP is for all the outbound emails they are sending.
Website and email outages have been running at a rate of about 2-3 a week. When we call their technical support department, it is like the first time they heard their was a problem and simply give us an "I don't know answer".
I completely do not recommend Hostmonster because of their support.
I really want to be fair with Hostmonster. I have been with them for over 6+ years. It's the nature of hosting that when it works, it works, and it'll work for a reasonably long time. They have lots of services and the have a updated cPanel and their support is great ONLY AS FAR as access to someone over the phone.
But as some other reviewers say, if something doesn't work, you're screwed. After tons of problems over the last months (late 2012 early 2013) I can't deal with the downtime (often exceeding 2 weeks) anymore.
Obviously such downtime is intolerable, but that's not my total complaint. When you call HostMonster, you are getting a American call center with reps that know just enough. Some know a little more, but none really know who the server works nor can really deal with your issue. If things get a little tough, they go into a chat with a L2 or even L3 rep, so you really can't talk with the people that really can do anything.
But that's not all - I'm not a server guy, but I know a certain amount just from the experiences I get. But the types of solutions I get from even the L2 or L3 reps indirectly never solve the problems; in fact, I could swear they don't even read the issues. Most of the time they assume and make their recommendations assuming it's your fault or there's something you can do. In my case it wasn't, and in the last problem I had I actually logged over 9 hours (and counting) over the phone.
Let me make this clear: if there was anything I could do about my issues, I would love to do it. I google and do lots of research. If I'm misunderstanding HostMonster, I want to be the first to admit it. I just want my site(s) up, if I'm right or wrong means nothing to me.
I can tell if technical support is flawed just as a fluke or if it's systematic. With HostMonster, there's no question in my mind that it's systematically incompetent. I know this because I have had several different issues over time, and all of them have taken weeks to resolve, and all of them have the same pattern - they assume the problem is on your end, you take 10-14 days breaking them down that it's not on your end, and then finally they do something and - look at here, it was a IP they were blocking by accident or a misconifigured server entry!
All those issues - from Day One - could have been fixed if they would just been thorough and stopped blowing me off. I understand many customers may not know what they are doing. But in every case I was always kind and polite and tried to bring out the facts in a clear and concise way. But none of that ever helped. I always was humiliated and exhausted by the number of incorrect options they suggested that never worked.
Plus every time you call up you are essentially starting over.
Their tech support is very nice and friendly, but that's NOT what I ultimately need. I need results. I never got that from HostMonster.
They used to have great Live Chat service, but they've switched to a different Live Chat format, and the wait time for Tech help is approximately 30 minutes. After finally getting Jason A. to chat with me, I was disconnected! This is after trying to work out a problem that, after almost 40 minutes, was not yet resolved when we got disconnected. So here I sit waiting another 30 min. just to get someone to talk to me again. Also, when I emailed the Live Chat transcript to myself, I got a transcript, but all it said was: [Initial Question]
That's not almost 40 minutes of chat time! This really sucks.
I very rarely have a problem and when I do (which is usually caused by me) they are quick to respond, friendly, and knowledgable. I cannot imagine changing hosting providers it is that simple
Yeah there are good things about Hostmonster, as long as you don't need any support.
Things break, like backups and logging, which are beyond a user's control. But getting support on these things is frustrating and sometimes impossible. Their techs read the first 1-3 sentences and supply a stock answer that may or may not have anything to do with the issue.
I made the mistake of asking 3 questions in one support ticket, and after three emails on the ticket they just barely answered the first question. Other tickets have gone ignored for days. Simply no response for 3 days. (So far.)
So Hostmonster is good when things work, but when something doesn't work you are screwed. Good luck.
Server issues in a daily basic. My website has been down temporary almost every day. HostMonster says "They have a server issue" but they don't solve the problem.
My website has reach more than 20.000 daily visitors, I don't think their server can handle websites with so much traffic. Now Google is penalizing my site because it is down so many times.
What a rip of!!! Unlimited space, unlimited bandwidth... such a lie!!!
The bozos at HostMonster shut my business site down with no warning on Thanksgiving-Eve. When I tried to contact them to determine what the problem was, they were unavailable via phone, email or chat due to the holiday. When I did finally reach them, they claimed that my site was over-using the server and that caused them to shut it down. No Warning? No Phone Call? Not professional.
They found hackers on my cpanel and hopefuly I don't lose my files any more.
There usually quick to respond and help out to the best of there knowledge.
Hostmonster has been great. Customer service quick and very efficient and helpfull. Continuosly adding new products and services.
Nice and friendly user interface.
Would recommend it for friends and businesses.
What makes HostMonster a great provider is, number one: it works. I don't recall ever having any unscheduled downtime. When I have run into a problem, I've either found the answer on the FAQs or forum, or they've responded within a very reasonable time. Being appropriately self-centered, I'd love to have them respond immediately, but generally within a couple of hours and normally, whatever it was is fixed on that call (notwithstanding user-error...).
It is great, because it is stable,and the surport is effective and rapid. But it can be better if the fee can be reduced a little for five-year user like me.
I have been using Host monster for a few years, and I am generally really happy with them. I wish however, they would also offer some deals for their older customers (when you re-new your hosting for another year for instance).
Hostmonster is excellent, because of there prompt support. They provide very fast service and the way of guiding to their clients for any type of queries and resolve it without delaying.
Well, I am a software engineer basically and I know what it takes to keep things going on your end, though, I have few points as a user and I know that would help
1. I see some blur, ghost image kind of display at time, which code editor.
2. I find entire thing bit slow and I am aware of the fact that a speed of service is subjective
3. May a more user friendly interface would do great for people I guess, I personally have no issues with existing UI to get things done.
4. I host three domains, I received a wordpress subscription notification with no domain information. I didn't know which domain got that user registered. Not sure if this is an issue with hostmonster.
The MySQL database was crashing almost every day, bringing down an entire website (of course). Technical support was horrible. My site used to be down for days before I contact them to report the issue. They really should check it regularly (every couple of minutes, or even realtime).
I've been a Hostmonster customer for 14 months and have been very pleased with their service. I've never noticed any downtime, although there have been a few days in the past year where the connection was a little sluggish (but still useable). I also use them as my primary email provider now, as well as having my domain registered through them. The scripts are very easy to use and include many things from chat, to blogs, to hosting an online helpdesk. I'd like to see more support for Python, which you can use, but doesn't have the level of support that Perl/PHP/Ruby does.
The price per value is exceptionally good in my opinion. However, I have heard complaints that they sometimes throttle traffic to websites with large volumes of traffic (thousands of hits per hour), although I haven't seen this myself. I'd highly recommend them for a personal website, or even if you just want email at your own domain, it's well worth the price.
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