The MySQL database was crashing almost every day, bringing down an entire website (of course). Technical support was horrible. My site used to be down for days before I contact them to report the issue. They really should check it regularly (every couple of minutes, or even realtime).

I've been a Hostmonster customer for 14 months and have been very pleased with their service. I've never noticed any downtime, although there have been a few days in the past year where the connection was a little sluggish (but still useable). I also use them as my primary email provider now, as well as having my domain registered through them. The scripts are very easy to use and include many things from chat, to blogs, to hosting an online helpdesk. I'd like to see more support for Python, which you can use, but doesn't have the level of support that Perl/PHP/Ruby does.

The price per value is exceptionally good in my opinion. However, I have heard complaints that they sometimes throttle traffic to websites with large volumes of traffic (thousands of hits per hour), although I haven't seen this myself. I'd highly recommend them for a personal website, or even if you just want email at your own domain, it's well worth the price.