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316 HostPapa Reviews:

Is HostPapa the host for you?

Last reviewed Mar 9, 2017

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Key features

  • Free '.com' domain
  • 99.9% uptime guarantee
  • 24/7 technical support
  • Unlimited traffic, emails
  • 90-day money-back guarantee
  • WordPress integration
  • One-on-one support

Great reasons to choose HostPapa

  • Over 200,000 websites being hosted worldwide.
  • WhoIsHostingThis users rate HostPapa as 4.0 out of 5 – Excellent.

Most Helpful Customer Reviews

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We've used HostPapa since 2009. Initially we chose them because of their Canadian location, but very quickly chose them for their ease of doing business - with a few clicks you can register a domain, get the hosting account setup and receive a welcome email with all the key information for cpanel and ftp and billing etc. Before working with my current employer, I developed websites for small business owners and found Hostpapa's pricing to fair and competitive and the big selling feature as a self-employed person at the time was the great technical support. Over the years, I've put together dozens of websites and HostPapa is my hosting company of choice. The one-click application of Wordpress to the account, the one-click website backup, the ease of creating emails and re-directs - makes it feel like I have an IT Department backing me up. Their BUSINESS MODEL is fair and customer-centric.

I had the unfortunate experience of dealing with GoDaddy when working on a client's website and found their constant upsell and re-sell irritating and their website navigation / information architecture incredible confusing and I think designed to get you to buy services you don't need or that you already have (was billed more than twice for a service the account had!).

In comparison, I find HostPapa's website and their cpanel clear and easy to navigate - this makes selecting the right products and services fast and easy and time is money so being able to quickly perform needed tasks enables me to use my time efficiently. HIGHLY RECOMMEND HostPapa and in fact have to many times over.

Susan Mills
Grand Bend & Area Chamber of Commerce, Ontario, Canada
www.grandbendtourism.com / www.grandbendchamber.ca

 
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When I first found HostPapa I couldn't believe I was getting everything my old host offered for a fraction of the price, and figured there had to be a catch. So far I can say the only downsides I have found are that FTP access is a little slow and there have been maybe 2 or 3 instances I've noticed in the first year that my sites were briefly inaccessible (which happened on my old host anyway). This hasn't happened for a few months, however. On the upside, there is the price, the great customer service, and the fact I have everything I need at my fingertips to host several small sites for my friends' businesses & take care of their emails. Overall, very pleased.

 
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I am so very impressed with the quality and also the personal support I receive from HostPapa. I have never been phoned before to notify me of an issue with my hosting (my fault as well, way over data) until I changed to HostPapa. They rang me and explained the situation, gave me some solutions, and gave me a little time to sort it. I was extremely impressed.

 

User Reviews - Total: 316

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After 2 years with HostPapa i have to tell you, that the service was alright. I only have 2 days of downtime in 1 year.
I had troubles with some plugins and even a virus, but the support was understanding with me, and help me alot, and the response were fast enought <30 min of waiting.
I have to recommend you, my website have like 5000 visits at day. I love Hostpapa, im not moving from here.

 
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I have been with hostPapa since 2003 that is 14 years of great service and hosting. I never need to look anywhere else as they are very competitive for what they offer. I am very happy with HostPapa and will recommend them to anyone and everyone.

Cheers
Wade Razella
Wade Razella Online Solutions
Winnipeg Canada

 
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as business person in NZ, i love that the support is 24/7 and i don't have to worry about when i can and if i will get the support when i need it when i need , plus i like the reliability of the service and the use friendly features which give me greater control of the web-hosting and management services.

 
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We have been with them for years and have had some occasional issues. The past few weeks the issues have got a lot worse. We were locked out of our account for one morning because they didn't monitor the hard drive space left on the server and let it run out. Tech support is hard to deal with, which normally is OK as they have decent up-time. Lately though it has been fairly problematic.

 
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I am very happy with HostPapa as both my host and as my domain registrar, because although my site is picture and video heavy it is hosted by these at very competitive rates. I am also very happy with the way I was guided through a process whereby I had allowed my former domain to expire, and consequently lost it, but I was assisted by Hostpapa staff to at least retrieve the name if not the domain ending.

 
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I think the HostPapa website is very well set up. It is easy to navigate and it has very clear and comprehensive instructions, easy to understand even for a computer illiterate. I am very please with the prompt, courteous and convenient service provided by the technicians, who are very knowledgeable and friendly.

 
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HostPapa is a very good service. Few international providers bother offering support in spanish and in mexican pesos, but hostpapa does. here in mexico you have 2 choices really: a local hosting provider who offers ok service and crappy support or godaddy who is now available in spanish and with mexican peos, but who charges a ton of money and sells you stuff at any opportuity. HostPapa came to change that. good support in spanish, reasonable prices in mexico. that's all we wanted

 
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I have been using HostPapa Starter plan for the past couple of months for a small project I have been working on.

I used it for a survey platform which in the end got about 350 responses (there were over 50 questions so I consider it a big number). The survey was online at all times. It was perfect for it and flawless.

When the survey ended, I had to export the data to my PC and this is where things got tricky. The survey platform was eating more RAM and CPU power than a small website would require so I had a lot of problems.

The support staff was excellent and they helped me get the results. They proved to be friendly and helpful, unlike some others I have had the opportunity to deal with.

The general uptime was very good and there has not been more than a couple of minutes downtime since I removed the survey platform and installed WordPress.

All in all, HostPapa is a great host for personal or small sized websites but I wouldn't host a company website or a big eCommerce site there. The price range is relatively about the same with other big name hosts out there but what it offers to small website owners through the great support and helpfulness makes up for any option the big hosts provide. The advertising credit is a great addition too, not all hosts provide it and it is needed when you start a new website.

 
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Hostpapa is truly one of the best wordpress web hosting companies on the Internet. I've been using them for years and this is after disasters I experienced with other hosts such as Green Geeks and Bluehost. Their servers are fast and the people are very friendly and knowledgeable. I had an issue with a plugin and they helped me fast. Highly recommended.

 
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I am unhappy Hostpapa client. When the service is running, no complains in general. Sometime short glitches, but I am fine with it. But if there are some technical issue- you are in big troubles. First answer in many cases - it is a problem with your computer/internet provider etc. You have to be knowledgeable to proof the your ISP is not blocking certain ports, that your email program is running fine and your ISP not blocking your port :-)
There is no way to speak to someone knowledgeable more than customer service, who is telling you that your ticket in process.
Would I recommend it? if you need a reliable service - think twice. Low cost service - just keep in mind, that you are getting what you are paying for.

 
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Hostpapa provides reliable, cheap hosting with very bad customer support.
Customer support is really terrible. Really bad. I haven't seen such a bad support anywhere else.
I should wait 24-72 hours till customer support replies and even more till Hostpapa support solves an issue. Even critical issue when sites are down.

 
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Hello,

I have 3 sites hosted on hostpapa and the truth I liked the service because when I had doubts and I opened some ticket, I have responded in less than 24 hours. Besides what I like is that I chose (hostpapa) package allows me to accommodate all the sites you want, as I have had experience with another host in smaller which could only accommodate a limited number of sites.

 
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There are many reasons why I am with HostPapa. Currently, I am having a blogging site with them, plan to host more websites with them soon.

First thing I love about HostPapa is their server speed. The speed is important. Every second that people wait for your website to load means more people leaving.

Second thing I love them are their customer support! I contacted them several times at every problem and they quickly given me response. Mostly, I had live chat with them. I also happy with their uptime, they do a pretty good job with industry-standard uptimes with 99.99% uptime.

Thanks HostPapa!

 
★★★★
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HostPapa is a Canadian based web hosting. It provides the fast and quality hosting. There are some issues in the support but that is not the big matter. This hosting provides one of the best UPTIME and that is really important for any website. As if you want to start the micro niche site then it will be a good chance for you. It is affordable with all the important features in it. C-Panel is easy to use and fast. No hang and no stuck point in making the site.
I hope it will HELP you !

 
★★★★★
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I couldn't ask for a better hosting company than HostPapa in my work as a web designer! I'm over the moon delighted with their service and packages. As a Canadian company, their packages are well-priced, the cpanel interface is easy to navigate and the service second to none. Thanks HostPapa!

 
★★★★★
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I use Hostpapa for my wordpress website. Excellent hosting and quality technical support. They helped me out when I did not update my wordpress themes and had malware on my website, I purchased sucuri and it removed it from my website. I left ipage as they suck and their people are rude. I really like the people at hostpapa and recommend using them if you are using wordpress.

 
★★★★★
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I'll tell you my experience with HostPapa, I had a web until recently with a friend and was the hosting we use.

Hosting: HostPapa
Plan chosen and price: The price is € 2.95 per month, plus you have a free domain for life. The truth is a fairly inexpensive option and offers very good condition.
Features: This plan offers unlimited disk space, unlimited data transfer also, up to 100 MySQL databases and email accounts also infinite.
service: I've never had any problems, but if you have any arises a support center available 24 hours, both by phone and by email. They also have basic tutorials on common tasks, all help is in English, and if you do not understand the language the truth that little will serve.
Control Panel: The control panel is cPanel, what good is it is very easy to use and quite intuitive. For me it's my favorite.
Uptime: In the time that we were using had no problems, maybe he hung us once but it was very short time. It is not something that happen to us every week or every so often, was a case in point.
Overall experience and conclusions: I would totally recommend, if you like the quality of US hostings this is perfect, because the support is in Spanish.

Back guarantee is 30 days, and also something that caught my attention HostPapa is that it uses renewable energy, so if you like care for the environment this is another option to choose this hosting.

I hope my experience helps

regards

 
★★★★
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till now its the 2nd month on hostpapa my micro niches sites are hosted on it.Still not facing any such problem a
except a bit of hazy customer reviews
as it promise 99.99% uptime rate it also provides that
overall conclusion we can say its quite good..
hope it improve it support

 
★★★★★
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HostPapa, I would say, is the father of all hosting websites, as the name itself suggests. I would recommend it to everyone that wishes to have a web host that is not only highly efficient but allows easier and better management of the domains. In the past few years, as a regular blogger with many blogs, I have used other hosts but all of them have failed to provide the kind of service I expected out of them. Hostpapa, on the other hand, exceeded all of my expectations by providing service as smooth as knife through butter. In the time I have used the website, I haven’t even needed help of their tech team,and to top it all off, it is an extremely affordable web host.

 
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I think what HostPapa offers is the best around and the cost is awesome! I looked around and read a ton of audits before settled on my choice. I am novice, not a technically knowledgeable and they have the persistence to comprehend and alter the issue rapidly for me. The issue began when my web engineer redesign my site stage. Well it was not HostPapa's; oversight but rather their technical support went the distance to ensure it was altered and functioning admirably - two thumb up! As I probably am aware, the greater part of tech staff will simply give you the data and instruct you to settle it yourself.

 
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I've been pretty happy with Hostpapa since switching over to them. There has never been any downtime on my sites, across 2 years of being a customer. They have all the normal features you would expect in cPanel, such as speedy installation of Wordpress and direct access to creating all the email accounts you'll need. One of the coolest things in my experience is that despite being on one of their cheaper hosting plans... they still have awesome support which is quick to respond and very polite (something I prize highly in customer service).

 
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This is the Worst hosting organization we have each run over. They are serioulsy DOWN all the time and they simply couldn't care less. When you call them for bolster, hold time is between 30 minutes to 60 minutes! This is simply crazy, and more often than not when you do at long last get somebody on the telephone, they can't help you and all they will say is they are down and they have no ensured evaluated time of when they will be go down. Anybody, I guarantee you, you will help yourself out by NOT joining with HostPapa and go to some other hosting organization - Some other organization will have a superior record than them. They are simply down time and again and have the most noticeably awful backing and they simply couldn't care less that their downtime influences their clients' business bigly. We will scratch off our administration with them. It has quite recently taken a toll us an excessive amount of lost business and the disappointment in managing them is likewise not justified, despite any potential benefits.

 
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As i have a very less knowledge about setting up things in cpanel i contact their support and they never disappointed me and helped me solve my problem. Till now i didnt faced any problem with them and their price is also cheap when compared to other hosts. Good quality and Good value. Thanks Host papa

 
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Last year, i was researching various provides and found HostPapa and decided to use their services.

Even for a beginner like myself their cPanel was easy to use and was filled with features for both beginners and advanced users.

Their support team helped me get started too and were very friendly.

I have never had any noticable downtimes or glitches and i am more than happy with their service which they provide for such a low price.

I will recommend hostpapa to everyone.

 
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I think what HostPapa offers is the best around and the price is great! I searched around and read a lot of reviews before made my decision. I am newbie, not a tech-savvy and they have the patience to understand and fix the problem quickly for me. The problem started when my web developer upgrade my website platform. Well it was not HostPapa;'s mistake but their tech support went all the way to make sure it was fixed and working well - two thumb up! As I know, most of tech staff will just give you the information and tell you to fix it yourself.

I am very pleased with their support (in fact beyond their support scope) and will be staying with them!
Go on give Hostpapa a try, you will not be disappointed!

 
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I'm using HostPapa few years ago, and indicate my observations about the service I use.

- Economic Plans, zero problems with web falls, and good support.

Before hiring a hosting, I care about the support and response time offered. I was surprised because they always solve all my doubts, I have learned some things since it also has a forum where you guide to lighten the load web, images and achieve a good SEO of your website.

On the issue of making Backup, enter the cpanel, I moved something, and my site was offline, I asked for help to support the minute they restored my website, I did not lose visitors because everything solved soon.

I started with the most economical plan and now climbed above certain levels. I have 2 sites with them and continue to use the service, my new projects without hesitation be there.

I hope I have still help

 
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Just imagine being able to create a professional website in under 2 hours (PS: I am using WordPress).

Choosing HostPapa to host my website few years ago is my best decision ever. I could save money, create a better website faster, and spend more time where it matters – creating more content, driving more traffic, and generating more leads and sales.

HostPapa is a amazing Web Hosting Company. They have always been easy to work with, always ready to help and are very quick and efficient when it comes
to fixing a problem.

HostPapa offers : Unlimited Web Hosting Space & Monthly Bandwidth, 1 FREE Domain Name for LIFE!, Professional 24/7 Phone & E-Mail Support and 30 Day Money Back & 99.9% Uptime Guaranteed.

 
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Hostpapa provide a fast response time on enquiries, as well as support questions (vital or non-urgent). They have a strong but easy to navigate platform set up to deal with questions, not just a referral back to support pages or user forums as some providers do. That said you can browse support pages if you prefer, and most easy solutions are listed, built up over the years of service. Still happy after over 8 years of uptime.

 
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First time seeing hosting cpanel is not easy! I had no idea how everything works and I was amazed how fast their support ticket system response to my issue! I even phoned them related to domain transfer and everything was clearly explained and I got help all the way until it was completed. Another issue was I couldn't connect to my server through ftp so I phoned them and as always someone seems to always be available to help(no waiting!). As I mentioned earlier, I am new to this hosting and website thing so it is very scary for me but I find hostpapa very helpful and even had someone from their tech fixed my script to correct my database credentials. I have opened more than 5 tickets asking for help and all of those were resolved very fast. All the staff I spoke to so far were very friendly and seem to know what they are doing. To be honest the only reason I was upset was when my website was crawling to load which I suspected it was to do with the new website I just bought that was filled with plugins! I removed some plugins and updated like at least19 wordpress plugins which seemed to solve the issue. I have 5 websites running on the server with 3 eCommerce with no issue at the moment. I am so glad I chose them! Keep up the good work Hostpapa!

 
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I have used Host male parent for the location of a non-profit organization for the past four years and located it reliable – I do not assume it ever went off-line there in time. I even have currently emotional my very own website to them too, with some issues concerning the procedure for transferring associate degree existing domain. Initially, the starter tariff gave unlimited disk space. However, it's currently 100GB. A nightly backup service to revive any or all of the location if it's corrupted prices additional. It's a pity that this can be not enclosed within the original package. I even have not used their support a lot of thus cannot incredibly discuss it. They provide you the tools you wish to run your website and expect you to be able to use these. They are doing have numerous video tutorials, and quite a heap of free (public domain) code, that I take advantage of for a photograph gallery and e-commerce website. HostPapa does not offer a particular recommendation on these packages, which have their support systems. Alternative hosts could also be able to provide additional careful hand-holding advice if you wish it.

 
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I've been with HostPapa for more then 6 years now with my own personal site. During this time the site has never been down, technical help when requested was answered and corrected with in minutes. I was happy with the cost and service that HostPapa provided to my personal site that I moved over several other organizational sites that I managed to HostPapa from more expensive IP/Web Hosting Suppliers with half the support and added features and more then triple the cost.
I am not one to write reviews or suggest services to friends and family, but with HostPapa they do deserve recognition as one of the best if the not the best Web Hosting services around.
Thanks HostPapa,
Rob.

 
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Im a new customer to hostpapa of 1 week and i found there price to be fair and the website building was easy for a novice like me and the 2 questions i had was answered overnight as i understand diff timezones.Would i recomend Hostpapa to my friends ? YES I WOULD

 
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Over the lat several years, as an owner of several small businesses i have used a small number of domain hosts. I came across HostPapa following dissatisfaction with my other providers. I have found HostPapa to be a very supportive host - to the extent that i have now transferred all my current domain names (bar one - where i am locked in) to HostPapa. From experience i would strongly recommend HostPapa over those other providers i have previously used.
Greg Strong
Lammermoor
Queensland
Australia

 
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Attractive pricing options and a one-stop-hosting-shop are backed up by a superb support structure. From the initial transfer of my domain name to complex PHP/MySQL issues, the HostPapa customer support service has been magnificent. Issues are either resolved rapidly by first contact support, or escalated immediately to higher levels for swift resolution with the customer kept in the loop the whole time. I cannot fault the customer service levels. The website building tools and security features that come with the various packages are very easy to use. To summarise, my experience with HostPapa has been one hundred percent positive and I would not hesitate to recommend them to anyone; from the website building novice all the way up to the professional developer.

 
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Someone recommended Hostpapa to me around 5 years ago. Since I signed up with them I have been very happy with their prices and service. They offer promotions and good deals and I have had no issues with my website in any respect. I strongly recommend Hostpapa and have no need to look elsewhere. Thanks

 
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I have been with Hostpapa for approx 5+ years and in all that time I have only had one tech that frustrated me! I have opened many tickets and called in and the support and response time have been excellent! I think what they offer is the best around and the price is great! I searched around and found them and like I said was only frustrated with one tech so that says a lot for this company I think! I am not technically inclined and don't understand tech jargon and they have the patience with me to help me understand and fix the problem quickly for me. I haven't had many problems just not understanding tech things and they responded very timely. Just last week for instance the tech I got went above and beyond to help me when my security company told me they couldn't backup my site and to contact Hostpapa . Well it was not Hostpapa 's mistake but their's however it was Hostpapa 's tech that went all the way with me to make sure it was fixed and working properly. How many other companies would do that I wonder! Not many, as they just give you the information and tell you to go fix it!
I an extremely pleased with all aspects of Hostpapa 's service and will be staying with them!
If you are looking for an honest, reliable company that actually cares about its clients then for sure you want Hostpapa .
For us in Canada it is right here close by and there is one in the states as well I am told.
Their customer service is great as well!
So look no further just get yourself over to Hostpapa and see what they are able to do for you! You have nothing to lose and everything to gain!
Go on give Hostpapa a try, you will not be disappointed!

 
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I have been using HostPapa for more than 6 years and have been very happy with its service.
- Very reliable service. Never had any issue with any downtime.
- Lots of useful features and tools.
- Great support. I had to contact support a few times over the years. The response time (both email and online support ticket) was great and very helpful.
- The online video tutorial and knowledge base have lot of useful information.

Highly recommended!

 
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Based on my experience, I would say that HostPapa rocks!
I have been hosting my sites for 4 years with them and had no issues at all.
Whenever I opened a ticket, I got a positive response in no more than 24hs. Regarding pricing I think it is just fine.
The most important thing that I would take in consideration about HostPapa is that I have never had issues regarding stability and sites down.
So if have to, I would recomend HostPapa as a hosting service.

 
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I am new to building a website and web hosting and I joined Host Papa in February 2016 after researching online for best offers. I found their price for a three year plan was very reasonable for what was included.
Once I joined they sent out a welcome email with all the important information I would need to log in. I have flagged that email and refer to it quite often. The first time I logged in to the C panel they had some step by step video's to make the whole process easier to learn. Now I have a website up and running Bellabogo.com.
When I had to transfer my domain from another provider I was able to figure out how to do that by just reading the instructions available on the site. I have had to contact support on two other occasions when I was getting a 404 error on one of my pages. I sent in a support ticket and by the next morning someone was contacting me to get more information to help me, then my problem was fixed.
I would highly recommend HostPapa for quality web hosting at a reasonable price.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I run a Travel Blog and I decided to move to Hostpapa from another provider nearly 2 years ago.
I upload a lot of pictures for my blog and needed unlimited storage. I needed up time. I needed reliability. I needed to know that I was going to get fast support when needed.
Hostpapa had the best price on the package that I needed and good reviews.
I had no problems signing up with Hostpapa and found their self help tutorials perfectly adequate; Their initial set up support was also excellent.
I was up and running within 1-2 days.
The free software provided was perfect for my needs.
When I have needed support, they have responded quickly.
I have been very happy with them.
They are definitely worth a look.

 
★★★★★
Support
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Features
★★★★★
Uptime
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Value
★★★★★

HostPapa is a great host for several reasons: 1. immediate response or service to customer problems using host. 2. quality of the host product the best. 3.speed
of transversing in all applications unmatched. 4. customer priority . Finally when issues occur, and are found to be by customers error, support people are very
friendly, and helpful.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
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Value
★★★★

I have been using hostpapa since beginning 2016. Their service is brilliant, who solved my issue right on spots. Hostpapa also setup dedicated 0800 number service New Zealand local customers available 24/7/365. All payment currency is NZD. I am very happy on their services. Hostpapa has got very powerful Cpanel as well as fast connection. I would advise others to use Hostpapa service instead of NZ local hosting services. Hostpapa offers the best value for money. Thanks

 
★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

I found HostPapa on a comparative website that put them on top for the services they offered for the price charged. I can confirm that my choice to purchase their service for the next three years has been a good one. Their approach is basic and precise and their turnaround time for assistance and inquiries is fast. I have had no problems with any of the services that I am using. I would however urge them to consider providing a slightly wider range of styles and web functionality which I believes have now become basic to attractive and appealing websites. In other words, step off the Powerpoint approach into the creative space.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

HostPapa are the second company to host my blog, and the difference compared to my last host (Webcity) could not be more stark.

I'm pretty much clueless when it comes to websites, and when I changed my host I made a cack-handed job at backing up my wordpress-based blog and the access was broken from the get go (my fault). I submitted a ticket, which was answered within the hour (the only two tickets I submitted to my last host were never answered, let alone resolved), and after a few simple questions the tech went above and beyond fixing my issue.

I coul not be happier with Hostpapa for their service. Really recommended for people like me who need hand-holding.

 
★★★★★
Support
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Features
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Uptime
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Value
★★★★★

Everyone knows stress is a killer. I gave Hostpapa a 5 star rating across the board without even blinking. It's been almost a year and being a new site owner I've had to interact with various departments during that time. I know I made the right choice as I still have my hair. Thank you Hostpapa for extending my life!

 
★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

i was looking to move my domains to a Canadian provider and was encouraged recently to move my domain and hosting services to Hostpapa,having read feed back form existing clients and i am glad i made the move and am not disappointed. So far i am very satisfied with the service and support i have received. from the Hostpapa squad. thank you.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
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Value
★★★★★

As this is my first website I have am still have much to learn. I have found the tutorials and support very helpful, they have help me make the best choices to support my website and information to develop a eCommerce site in particular.

Well constructed and supported Host provider, thank you very much Host Pappa

 
★★★★★
Support
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Features
★★★★★
Uptime
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Value
★★★★★

Host Papa provides everything I want in a web hosting company - fabulous phone support with people who walk me through wherever I am, a simple cpanel to access all the tools I need, an option for website security so my client's sites are safe and everything else to make my web hosting experience amazing.

 
★★★★★
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Features
★★★★★
Uptime
★★★★★
Value
★★★★★

To Host Papa from Jake stories Publishing 2016

Many Thanks for a good Job done.

Our team at Jake Stories Publishing was very impressed with the patient, efficient help we received after forgetting our password information.

WE needed to check on our renewal time and make other changes in our website access.
All went well and all our problems were solved by a professional member and problem solver of the Host Papa team, Jason R.

I recommend their service and support and look forward to continuing our relationship with them to rebuild our website and gaming capabilities.

Thanks again Jason.

Charles LaBelle
Jake Stories Publishing,

 
★★★★★
Support
★★★★
Features
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Uptime
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Value
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After several years of hosting with them I've finally been driven away by their miserable support. So many issues I hardly know where to start but basically I think they don't have enough support staff and few workshops being offered for training.

Phone service is non existent and even worse than that is you are on hold listening to the numbers climb until, 15 minutes later, you reach 'you are caller #1, a representative will be with you'... then 'please leave a message...' this happened 5 or 6 times.

The 'ticket' responses are confused and only seem to 'muddy' the waters, requiring more time and explanation... Honestly AVOIED them like a bad nightmare. And for two 'premium' glitch plagued sites I was paying $60 plus a month... just send me the 'sucker' stamp would you...

 
HostPapa logo

HostPapa

hostpapa.com Location: Canada Founded: 2006

HostPapa Introduction

HostPapa was founded in 2006, and is headquartered in Canada. It uses various datacenter facilities across North America, and markets its plans at small business users. The company has additional offices in the UK, USA, Germany, and Australia.

On its shared hosting plans, it includes unlimited resources in practically every respect, except for the cheapest shared plan on its roster. All plans include a site builder, which is a key feature that HostPapa likes to promote.

What's On Offer

HostPapa's shared hosting plans all include SSD storage and a range of one-click installers, including WordPress, b2evolution, Coppermine, Joomla!, and more. The entry level plan is limited in almost all respects, and is really designed for a small startup that only needs to host one website. This plan doesn't include built-in support for CloudFlare CDN.

Choose one of the better-equipped plans, and you'll take advantage of that "unlimited everything" promise; databases, domains, email accounts, disk space, bandwidth, and websites are unmetered. All shared hosting includes cPanel and a free domain name for the first year.

The site builder is a feature of all shared accounts, although only the top plan provides unlimited pages. If you prefer, you can sign up for the separate site builder packages, which cut out all the shared hosting features. By skipping those features, you also lose access to email and cPanel.

HostPapa also has reseller and VPS hosting services. These are less of a priority, but offer a route for expansion if your business outgrows a shared plan. VPS packages are fully managed and include free external migration, and cPanel is provided with all plan types.

In addition, HostPapa provides an email-only hosting service, and an upgrade called HostPapa Advanced Email. This appears to be HostPapa's answer to Office 365, and G Suite (formerly Google Apps), which HostPapa also sells. You can also buy domain names directly from the HostPapa website, and it sells additional hosting services like SiteLock.

Many of the plans at HostPapa renew at higher rates than the introductory price. So at your renewal, the price you pay may effectively increase.

Infrastructure and Locations

HostPapa uses at least one datacenter in the Toronto area, but it isn't too candid about the exact facilities that it uses. It certainly appears that all of its servers are located in North America, so customers in other continents may find that transfer speeds are higher than with other hosts.

HostPapa does say that its servers are powered by 100% renewable energy. However, rather than utilizing green energy to power its facilities, it purchases renewable energy credits (which are sometimes called Green Tags, certificates, or RECs). This is a form of offsetting; money is transferred back to the green energy provider, but the host itself may be powering its plant via other means.

Customer Service and Tech Support

HostPapa has a 24/7 customer support team, and it's available every day of the year. If you have a problem with its service, you can contact the team on one of its localized numbers, use its live chat system, or raise a new support ticket. In total, HostPapa has phone numbers for 17 countries, plus one general line for customers in Europe that are not covered by a specific number.

HostPapa's support information and knowledgebase is hosted in a separate domain to its main website. It has more than 1,700 knowledgebase articles, mainly on basic and intermediate topics, with some articles more aimed at marketing its services. The company also has a blog, which is updated at least weekly.

Guarantees and SLAs

In its Terms of Service, HostPapa says it'll use "reasonable effort" to maintain 99.9% uptime, measured monthly. On VPS plans, the uptime guarantee increases to 99.99%. HostPapa does not promise any credits or refund if this SLA is breached, so it's unclear how the guarantee would work in practice.

If your plan is eligible for a money-back guarantee, this will be valid for 30 days from the moment you sign up. If you choose to cancel, you must alert HostPapa using the correct method, and your refund will not include setup fees, third party services, or fees related to domain names.

Summary

HostPapa's focus on small business hosting is likely to be a boost for growing companies. Even the smallest business could build a professional website with its huge range of site builder hosting options. At the same time, shared and reseller customers have room to grow into a VPS. The lack of credits on the uptime guarantee is disappointing, and HostPapa could benefit from additional server locations, particularly since it has so many other localized features. But accessible pricing, and the inclusion of cPanel, will be enticing for many small business hosting customers.

Last updated: 2017-02-20

HostPapa Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Business Web Hosting WordPress PHP Dedicated IP Linux cPanel Perl Unlimited Unlimited $3.95/month
Usual price:
VPS-PLUS WordPress VPS Dedicated IP Linux cPanel Perl 50GB Unlimited $49.99/month
Usual price:
VPS-PRO WordPress VPS Dedicated IP Linux cPanel Perl 100GB Unlimited $79.99/month
Usual price:
VPS-PREMIUM WordPress VPS Dedicated IP Linux cPanel Perl 200GB Unlimited $149.99/month
Usual price:
Bronze Reseller Hosting WordPress PHP WHM Dedicated IP Linux cPanel 50GB 500GB $19.95/month
Usual price:
Silver Reseller Hosting WordPress PHP WHM Dedicated IP Linux cPanel 80GB 700GB $27.95/month
Usual price:
Gold Reseller Hosting WordPress PHP WHM Dedicated IP Linux cPanel 120GB 1TB $39.95/month
Usual price:
Platinum Reseller Hosting WordPress PHP WHM Dedicated IP Linux cPanel 160GB 1.2TB $59.95/month
Usual price:
Titanium Reseller Hosting WordPress PHP WHM Dedicated IP Linux cPanel 200GB 1.4TB $79.95/month
Usual price:

HostPapa Frequently Asked Questions

  • Where is HostPapa located?

    HostPapa is headquartered in Oakville, Ontario in Canada. It has offices in the UK, Australia, Germany, and the US.

  • Does HostPapa offer dedicated hosting?

    No. HostPapa does not offer dedicated servers.

  • Does HostPapa offer Windows hosting?

    Yes. Both Linux and Windows VPS hosting plans are available. Linux servers use the CentOS distribution, and both Windows and Linux plans are fully managed. There is no Windows shared hosting, though.

  • What programming languages can I use?

    PHP and MySQL are fully supported on all shared hosting plans. Python, Ruby, and other programming languages are not supported on shared hosting plans, but can be used on VPS plans and higher.

  • Where are HostPapa's datacenters?

    Its primary datacenters are located in Toronto, Canada. It uses additional facilities across North America, but does not specify the exact location.

  • Will HostPapa help me to migrate my site?

    Yes. HostPapa offers free migration for all new customers.

  • What support is available to me?

    Customers benefit from phone, email and live chat support from its technical support team, the PapaSquad. All support is available 24/7. Additionally, all new customers can book a free 30-hour session with a technical support person at HostPapa. This is included free on some plans, but is a paid extra on others.

  • What languages do support staff speak?

    HostPapa offers support in English, French, and Spanish via live chat and email. Multilingual support is not available by phone.

  • Will I get a free domain name?

    Yes. Anyone registering for at least a one-year plan will get a free domain name for one year.

  • Does Hostpapa offer a money-back guarantee?

    Yes, on shared and reseller plans only. HostPapa offers a 30-day money-back guarantee, less setup fees, domain registration fees, or domain transfer fees.

  • Is there an uptime guarantee?

    Yes. HostPapa offers a 99.9% uptime guarantee. However, its Terms of Service does not say that customers would be credited if it failed to meet this figure. It simply says it will make reasonable efforts to meet it.

  • What if I need to run multiple websites?

    There are no added fees for running multiple websites from one HostPapa account. The only exception is the cheapest shared hosting plan, which is limited to two websites only.

  • Does HostPapa provide a sitebuilder?

    Yes. The HostPapa Starter Edition sitebuilder is included with all plans, allows you to build a single website with three pages for free. Some plans include the upgraded Unlimited Edition. You can pay to upgrade further if you need additional features or templates.

  • Can I get an SSL certificate?

    Yes. HostPapa provides SSL certificates for an additional fee over your hosting plan. 

  • Is there a web hosting control panel?

    Yes. All hosting is provided with cPanel. 

  • How can I pay for my hosting?

    HostPapa accepts payment by credit card (Visa, MasterCard or American Express) and by PayPal.

  • What is the minimum length of a hosting contract?

    You must pay at least a year in advance. They have 1, 2, and 3 year plans available.

  • Is bandwidth and storage really unlimited?

    HostPapa, like many providers of shared hosting plans, advertises "unlimited" hosting plans. For average or casual users, this will be fine. For high-traffic websites, your account may hit their "soft" limits. These internal limits are not defined anywhere, but they can be a problem when a site is receiving tens of thousands of visitors a day.

HostPapa Features

All Features

  • 4images
  • Access Logs
  • AccountLab Plus
  • Advanced Poll
  • Analog
  • anyInventory
  • AWStats
  • b2evolution
  • Business
  • Catch-all email
  • CGI Access
  • CloudFlare
  • Coppermine
  • Credit Card
  • Custom Error Pages
  • Custom MX Records
  • Dotclear
  • dotProject
  • Drupal
  • Email Forwarding
  • File Manager
  • FormMail
  • Free Shopping Cart
  • FrontPage Extensions
  • Gallery
  • Geeklog
  • Green Hosting
  • Help Center Live
  • Image
  • IMAP Support
  • Joomla
  • LimeSurvey
  • Live Chat Support
  • Magento
  • Mambo
  • Moodle
  • Multiple Domain hosting
  • Noah's Classifieds
  • Nucleus
  • OpenBiblio
  • osCommerce
  • Password Protected Directories
  • PayPal
  • PayPal Shopping Cart
  • PHP 5
  • PHP-Nuke
  • phpAdsNew
  • phpBB
  • phpFormGenerator
  • phpList
  • phpMyAdmin
  • Pligg
  • Plog
  • POP3 Support
  • PowerPay
  • PrestaShop
  • Proxy SSL Encryption
  • Raw Files
  • Serendipity
  • Server Side Includes
  • Shared Hosting
  • Shockwave
  • SMTP
  • Softaculous
  • Soholaunch
  • Spam Filter
  • SpamAssassin
  • Streaming Audio/Video
  • Support Logic Helpdesk
  • Tiki Wiki
  • TYPO3
  • Unlimited Sites
  • Web Architect
  • Webalizer
  • Webmail
  • Website Builders
  • website-x5
  • XOOPS
  • Zen Cart
  • Zenphoto
  • Zikula
  • Zurmo

How does HostPapa compare to their competitors?

Overall ★★★★
Support
★★★
Features
★★★★
Uptime
★★★★
Value
★★★★
Visit HostPapa
Overall★★★★
Overall★★★
Overall★★★★
Overall★★★★
Overall★★★

Price Comparison

HostPapa$3.95
SiteGround$3.95
BlueHost$2.75
iPage$1.99
InMotion Hosting$2.95
HostGator$3.40

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