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Is HostPapa the host for you?
Last reviewed Aug 6, 2016
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All HostPapa plans include a money-back guarantee
I would recommend HostPapa to commercial customers who want reliability efficiency and easy management of their domain / website. I have been dealing with other host in the past and they could not offer the bandwidth Hostpapa is givving me. Also, HostPapa is really affordable and is my choice for our community fire department website.
Only time I needed their support is setting up my domain and website and they fulfilled my expectation with their great support.
I have been using host papa now for quite some time and I must say that they are the most reliable web host that I have used. In the past I have used a couple other web host and they both seem to have the same tools and the problems with them keeping my website up and running on their servers. Just like with any business it is imperative that your site remains up and running and I never have to worry about that with host papa, they are fantastic. I wanted to post this review to help many others that are looking for a reliable web host to save you some heartache from trial and error.
I am so glad that I have finally found a positive web host so that I can keep my mind on my business and not waste time searching for a good provider. You will be happy with their tools that they offer because they are very easy to use and easy to find and everything that I installed as far as apps are great and installs without any flaws or errors. Host Papa is the one for my business and should be for yours too.
I am unhappy Hostpapa client. When the service is running, no complains in general. Sometime short glitches, but I am fine with it. But if there are some technical issue- you are in big troubles. First answer in many cases - it is a problem with your computer/internet provider etc. You have to be knowledgeable to proof the your ISP is not blocking certain ports, that your email program is running fine and your ISP not blocking your port :-)
There is no way to speak to someone knowledgeable more than customer service, who is telling you that your ticket in process.
Would I recommend it? if you need a reliable service - think twice. Low cost service - just keep in mind, that you are getting what you are paying for.
Hostpapa provides reliable, cheap hosting with very bad customer support.
Customer support is really terrible. Really bad. I haven't seen such a bad support anywhere else.
I should wait 24-72 hours till customer support replies and even more till Hostpapa support solves an issue. Even critical issue when sites are down.
I have 3 sites hosted on hostpapa and the truth I liked the service because when I had doubts and I opened some ticket, I have responded in less than 24 hours. Besides what I like is that I chose (hostpapa) package allows me to accommodate all the sites you want, as I have had experience with another host in smaller which could only accommodate a limited number of sites.
There are many reasons why I am with HostPapa. Currently, I am having a blogging site with them, plan to host more websites with them soon.
First thing I love about HostPapa is their server speed. The speed is important. Every second that people wait for your website to load means more people leaving.
Second thing I love them are their customer support! I contacted them several times at every problem and they quickly given me response. Mostly, I had live chat with them. I also happy with their uptime, they do a pretty good job with industry-standard uptimes with 99.99% uptime.
HostPapa is a Canadian based web hosting. It provides the fast and quality hosting. There are some issues in the support but that is not the big matter. This hosting provides one of the best UPTIME and that is really important for any website. As if you want to start the micro niche site then it will be a good chance for you. It is affordable with all the important features in it. C-Panel is easy to use and fast. No hang and no stuck point in making the site.
I hope it will HELP you !
I couldn't ask for a better hosting company than HostPapa in my work as a web designer! I'm over the moon delighted with their service and packages. As a Canadian company, their packages are well-priced, the cpanel interface is easy to navigate and the service second to none. Thanks HostPapa!
I use Hostpapa for my wordpress website. Excellent hosting and quality technical support. They helped me out when I did not update my wordpress themes and had malware on my website, I purchased sucuri and it removed it from my website. I left ipage as they suck and their people are rude. I really like the people at hostpapa and recommend using them if you are using wordpress.
I'll tell you my experience with HostPapa, I had a web until recently with a friend and was the hosting we use.
Plan chosen and price: The price is € 2.95 per month, plus you have a free domain for life. The truth is a fairly inexpensive option and offers very good condition.
Features: This plan offers unlimited disk space, unlimited data transfer also, up to 100 MySQL databases and email accounts also infinite.
service: I've never had any problems, but if you have any arises a support center available 24 hours, both by phone and by email. They also have basic tutorials on common tasks, all help is in English, and if you do not understand the language the truth that little will serve.
Control Panel: The control panel is cPanel, what good is it is very easy to use and quite intuitive. For me it's my favorite.
Uptime: In the time that we were using had no problems, maybe he hung us once but it was very short time. It is not something that happen to us every week or every so often, was a case in point.
Overall experience and conclusions: I would totally recommend, if you like the quality of US hostings this is perfect, because the support is in Spanish.
Back guarantee is 30 days, and also something that caught my attention HostPapa is that it uses renewable energy, so if you like care for the environment this is another option to choose this hosting.
I hope my experience helps
till now its the 2nd month on hostpapa my micro niches sites are hosted on it.Still not facing any such problem a
except a bit of hazy customer reviews
as it promise 99.99% uptime rate it also provides that
overall conclusion we can say its quite good..
hope it improve it support
HostPapa, I would say, is the father of all hosting websites, as the name itself suggests. I would recommend it to everyone that wishes to have a web host that is not only highly efficient but allows easier and better management of the domains. In the past few years, as a regular blogger with many blogs, I have used other hosts but all of them have failed to provide the kind of service I expected out of them. Hostpapa, on the other hand, exceeded all of my expectations by providing service as smooth as knife through butter. In the time I have used the website, I haven’t even needed help of their tech team,and to top it all off, it is an extremely affordable web host.
HostPapa is a Canadian based web hosting company with a focus on providing environmentally friendly shared web hosting. It was founded in Oakville with a goal to provide fully-featured web hosting packages backed up by green energy. The privately-owned company was set up in 2006.
HostPapa is a privately owned company and a leader in high-value, low cost web hosting services
Their Motto: “Let Papa take care of you” – is a reflection of their commitment to help customers at each step to develop and get the most out of their web presence
HostPapa Hosting Plans
HostPapa provides Linux and Windows based hosting via shared, VPS and reseller plans. They also offer website builder as an optional add-on.
HostPapa's Unlimited Shared Hosting The shared hosting plan provides unlimited disk space and bandwidth and the ability to host unlimited domain names with your account. The plan is priced based on the number of years web hosting you buy. Customers can sign up for one to three years, with a three year contract working out as the cheapest.
Reseller Plans There are 5 reseller hosting plans: Bronze, Silver, Gold, Platinum and Titanium.
Each allows for unlimited domain names, MySQL databases and 3 IP addresses, and plans are priced based on how much disk space and bandwidth you need.
VPS Hosting Plans Host Papa’s VPS hosting plans are available for Windows or Linux and three different plan options are included:
The Pro and Premium VPS plans offer more in CPU power, server memory, storage, and WHMCS. All plans offer cPanel and unlimited bandwidth.
In addition to the basics the plans include, HostPapa also offers marketing credits, should you want these for your website.
VPS plans offer you more resources than a shared plan at a significantly lower cost than a dedicated plan. HostPapa does not currently offer a dedicated plan.
Website Builder Plans HostPapa’s website builder plans give you the option of creating a professional-looking website yourself without technical / coding knowledge required. The site builder tools offer drag and drop capabilities and a variety of themes are offered to make your website theme match your niche. There are free and tiered monthly plan options:
Plan pricing and features vary depending on the size of your site and the features you want. The personal site is just 3 pages but all other website builder plans offer unlimited pages. All website builder plans from HostPapa are SEO-friendly, offer web analytics to help you analyze your site’s traffic, offer mobile-friendly sites, and they are all e-commerce enabled.
HostPapa offers a 99.9% uptime guarantee, although it do not offer any refunds should that promise be broken.
The HostPapa data center is located in Toronto and manned with security 24/7. It has a UPS power system backed up by diesel generators. Hostpapa also has round-the-clock network monitoring at their data centre.
Servers are backed up backed up regularly, but these backups are for use by HostPapa in the event of a system failure, so they’re not available to customers. Like many other web hosting companies, HostPapa recommends that customers back up their sites regularly, just in case.
HostPapa provides 24/7 live chat, phone and email support for customers. Staff are also able to provide multilingual support including English, Spanish and French, suggesting that the host could be a good choice for clients who need multilingual support, although there is no indication of where the technical support staff are physically located.
Hostpapa offers free-phone numbers for a host of countries, plus country-specific help desk contacts and snail mail addresses. This is a nice touch and suggests that their support staff are capable of serving a wide range of non-English speaking users.
Customers can submit and review support tickets, search a knowledge base and access a variety of video tutorials (all multi-lingual) for a number of features and plugins. There is also a status page and a forum for users to share information.
There is a HostPapa Facebook page which is regularly updated articles, blogs and other information. Staff use a Twitter account and quickly respond to customer issues and queries. There is a HostPapa YouTube channel which includes ‘how to’ videos and user reviews. Finally, HostPapa has a Google+ account.
HostPapa Control Panel
HostPapa uses the cPanel control panel as standard for their plans. The reseller plans also make use of WHM alongside cPanel.
HostPapa provides a free domain name for life as well as free website setup when you sign up for an account. It also offer a wide range of marketing credits including Facebook, Google, Amazon, Bing/Yahoo!, Miva and Bidvertiser.
Web hosting includes free SEO tools and the Fantastico script installer supporting Wordpress, Joomla, wikis and more.
HostPapa also offer a goMOBI application to help create a mobile version of your site. There is a free 30 day trial available, but after that, you’ll pay for the service.
HostPapa has also partnered with Google Apps for business. This provides users with easy access to Google Apps and straightforward integration options.
Importantly, HostPapa is 100% green energy backed and offers green tags to place on customer websites.
There is a highly rewarding affiliates program available at HostPapa which provides customers with a dedicated program manager and access to marketing support.
HostPapa Money Back Guarantee / Cancellation Policy
HostPapa offers a standard 30 day money-back guarantee which covers both shared and reseller hosting fees, although domain names, privacy, set up fees, mobile fees and other add-on features are not included. Your account can be cancelled using the web based tool provided by HostPapa.
HostPapa is a web hosting company with a very international feel to the services they provide. Their website, support and tutorials are available in a variety of languages, which is a really nice touch. Its focus is on unlimited shared web hosting, branching out into VPS, and reseller hosting. The reseller hosting plans also offer more flexibility than many other shared hosting companies.
The company purchases green energy tags from solar and wind energy suppliers to account for 100% of their energy consumption, including office computers, laptops and office space. This boosts their green credentials; other companies purchasing wind energy credits only do this to cover their data center.
These services offered by HostPapa will definitely appeal to many small and medium sized businesses, particularly those which span different countries, and are ideal for those who are keen to incorporate Google Apps or try out a new tool to build mobile websites.
Both Linux and Windows hosting are available. The Linux servers use the CentOS distribution. Windows hosting costs more than the Linux plan.
The advertised price for HostPapa plans are all for the first-period only, and are deeply discounted from their "regular" pricing. You will experience a price increase at renewal time.
No. HostPapa does not offer dedicated or managed servers.
Yes. Anyone registering for at least a one-year plan will get a free one-year domain name registration.
HostPapa offers a 30-day money-back refund period. Reviewers have noted that they charge additional fees during the cancellation process.
Yes. They offer VPS hosting along with their shared hosting plans.
Yes, they offer phone support. Their support team is known as the "Papa Squad".
HostPapa offers support in English, French, and Spanish.
HostPapa is based in Canada.
Their datacenters and servers are primarily located in Toronto, Canada. They also have centers in England and Australia.
The only fully supported scripting language on their shared hosting plans is PHP. You can also use MySQL databases. Python, Ruby, and other programming languages are not supported.
Yes. HostPapa has reseller plans available in several pricing tiers.
Yes. They offer commissions of up to $200/sale, depending on the plan purchased.
HostPapa provides detailed video tutorials for domain and website transferring, with special instructions aimed at users moving from specific web hosting companies.
They also provide a 30 minute "ask us anything" one-on-one training session for new customers.
They have an easy one-click installation procedure for WordPress. It should be no problem to get a WordPress site up and running.
There are no added fees for running multiple websites from a single HostPapa account.
They have a sitebuilder tool built into their hosting plan. It allows you to build a single website with three pages for free.
Larger sites built with the tool carry fees. The tool is very easy to use and comes with thousands of templates.
HostPapa does not provide managed hosting services for WordPress sites, which means you will be responsible for upgrading the WordPress core as new releases are made available.
Non-upgraded sites running deprecated versions of WordPress are the biggest security risk of that application, so this is an area to pay attention to. However, if you keep your WordPress installation up to date, HostPapa is reasonably secure, and comparable to most other web hosting companies.
Yes. They provide a one-click install for Prestashop through Softaculous, and additionally provide over $500 in marketing freebies and offers to help you launch your store.
No. They do not provide any special tools for migrating Joomla sites automatically. However, it is relatively easy to do manually, and they provide step-by-step instructions for this procedure in their knowledge base.
No easier or harder than any other host. They provide no special tools for accomplishing this task. However, it is easy to install a new WordPress site, copy theme files over, and import content through the WordPress admin panel.
HostPapa provides SSL certificates for an additional fee over your hosting plan. These are issued immediately and require no special setup to take effect. Once these are in place, the hosting environment is secure enough for credit card processing.
Yes. They have several image-gallery scripts for building a photo-centric website. Additionally, they have built-in support for CloudFlare CDN, which will greatly speed up the delivery of images and other media assets.
HostPapa is probably not a great fit for Magento. Although it is offered as a one-click install through Softaculous, some users have experienced problems with HostPapa's memory limits and the specific requirements of Magento.
Yes. They provide the popular cPanel control panel.
HostPapa accepts payment by credit card (Visa, MasterCard or American Express) and by PayPal.
They advertise "99.9% uptime guarantee." This does not include scheduled maintenance windows. It is not clear what kind of restitution, if any, is made for downtime exceeding .1%
HostPapa provides security certificates from SiteLock.
Yes. HostPapa provides easy support for CloudFlare CDN. The only setup required is enabling it.
You must pay at least a year in advance. They have 1, 2, and 3 year plans available.
Whois Privacy is available for an additional fee.
HostPapa has automated backup tools that can be added to your hosting package for an additional fee.
For small, low traffic sites -- yes. But, if you have multiple existing websites with a lot of traffic and content, the shared hosting plan may not be quite enough for you. Check out their VPS services.
Yes, and the email account number is unlimited.
HostPapa, like many providers of shared hosting plans, advertises "unlimited" hosting plans. For average or casual users, this will be fine. For high-traffic websites, your account may hit their "soft" limits. These internal limits are not defined anywhere, but they can be a problem when a site is receiving tens of thousands of visitors a day.
Yes. HostPapa provides over $500 in marketing benefits to new hosting customers, including credit for Google Adwords and FaceBook ads.
They provide the needed software support for streaming audio and video files. You may find that, with their shared plan, streaming media causes performance issues and maxes out HostPapa's soft limits on bandwidth.
InMotion Hosting Reviews
I think what HostPapa offers is the best around and the cost is awesome! I looked around and read a ton of audits before settled on my choice. I am novice, not a technically knowledgeable and they have the persistence to comprehend and alter the issue rapidly for me. The issue began when my web engineer redesign my site stage. Well it was not HostPapa's; oversight but rather their technical support went the distance to ensure it was altered and functioning admirably - two thumb up! As I probably am aware, the greater part of tech staff will simply give you the data and instruct you to settle it yourself.
I've been pretty happy with Hostpapa since switching over to them. There has never been any downtime on my sites, across 2 years of being a customer. They have all the normal features you would expect in cPanel, such as speedy installation of Wordpress and direct access to creating all the email accounts you'll need. One of the coolest things in my experience is that despite being on one of their cheaper hosting plans... they still have awesome support which is quick to respond and very polite (something I prize highly in customer service).
This is the Worst hosting organization we have each run over. They are serioulsy DOWN all the time and they simply couldn't care less. When you call them for bolster, hold time is between 30 minutes to 60 minutes! This is simply crazy, and more often than not when you do at long last get somebody on the telephone, they can't help you and all they will say is they are down and they have no ensured evaluated time of when they will be go down. Anybody, I guarantee you, you will help yourself out by NOT joining with HostPapa and go to some other hosting organization - Some other organization will have a superior record than them. They are simply down time and again and have the most noticeably awful backing and they simply couldn't care less that their downtime influences their clients' business bigly. We will scratch off our administration with them. It has quite recently taken a toll us an excessive amount of lost business and the disappointment in managing them is likewise not justified, despite any potential benefits.
As i have a very less knowledge about setting up things in cpanel i contact their support and they never disappointed me and helped me solve my problem. Till now i didnt faced any problem with them and their price is also cheap when compared to other hosts. Good quality and Good value. Thanks Host papa
Last year, i was researching various provides and found HostPapa and decided to use their services.
Even for a beginner like myself their cPanel was easy to use and was filled with features for both beginners and advanced users.
Their support team helped me get started too and were very friendly.
I have never had any noticable downtimes or glitches and i am more than happy with their service which they provide for such a low price.
I will recommend hostpapa to everyone.
I think what HostPapa offers is the best around and the price is great! I searched around and read a lot of reviews before made my decision. I am newbie, not a tech-savvy and they have the patience to understand and fix the problem quickly for me. The problem started when my web developer upgrade my website platform. Well it was not HostPapa;'s mistake but their tech support went all the way to make sure it was fixed and working well - two thumb up! As I know, most of tech staff will just give you the information and tell you to fix it yourself.
I am very pleased with their support (in fact beyond their support scope) and will be staying with them!
Go on give Hostpapa a try, you will not be disappointed!
I'm using HostPapa few years ago, and indicate my observations about the service I use.
- Economic Plans, zero problems with web falls, and good support.
Before hiring a hosting, I care about the support and response time offered. I was surprised because they always solve all my doubts, I have learned some things since it also has a forum where you guide to lighten the load web, images and achieve a good SEO of your website.
On the issue of making Backup, enter the cpanel, I moved something, and my site was offline, I asked for help to support the minute they restored my website, I did not lose visitors because everything solved soon.
I started with the most economical plan and now climbed above certain levels. I have 2 sites with them and continue to use the service, my new projects without hesitation be there.
I hope I have still help
Just imagine being able to create a professional website in under 2 hours (PS: I am using WordPress).
Choosing HostPapa to host my website few years ago is my best decision ever. I could save money, create a better website faster, and spend more time where it matters – creating more content, driving more traffic, and generating more leads and sales.
HostPapa is a amazing Web Hosting Company. They have always been easy to work with, always ready to help and are very quick and efficient when it comes
to fixing a problem.
HostPapa offers : Unlimited Web Hosting Space & Monthly Bandwidth, 1 FREE Domain Name for LIFE!, Professional 24/7 Phone & E-Mail Support and 30 Day Money Back & 99.9% Uptime Guaranteed.
Hostpapa provide a fast response time on enquiries, as well as support questions (vital or non-urgent). They have a strong but easy to navigate platform set up to deal with questions, not just a referral back to support pages or user forums as some providers do. That said you can browse support pages if you prefer, and most easy solutions are listed, built up over the years of service. Still happy after over 8 years of uptime.
First time seeing hosting cpanel is not easy! I had no idea how everything works and I was amazed how fast their support ticket system response to my issue! I even phoned them related to domain transfer and everything was clearly explained and I got help all the way until it was completed. Another issue was I couldn't connect to my server through ftp so I phoned them and as always someone seems to always be available to help(no waiting!). As I mentioned earlier, I am new to this hosting and website thing so it is very scary for me but I find hostpapa very helpful and even had someone from their tech fixed my script to correct my database credentials. I have opened more than 5 tickets asking for help and all of those were resolved very fast. All the staff I spoke to so far were very friendly and seem to know what they are doing. To be honest the only reason I was upset was when my website was crawling to load which I suspected it was to do with the new website I just bought that was filled with plugins! I removed some plugins and updated like at least19 wordpress plugins which seemed to solve the issue. I have 5 websites running on the server with 3 eCommerce with no issue at the moment. I am so glad I chose them! Keep up the good work Hostpapa!
I have used Host male parent for the location of a non-profit organization for the past four years and located it reliable – I do not assume it ever went off-line there in time. I even have currently emotional my very own website to them too, with some issues concerning the procedure for transferring associate degree existing domain. Initially, the starter tariff gave unlimited disk space. However, it's currently 100GB. A nightly backup service to revive any or all of the location if it's corrupted prices additional. It's a pity that this can be not enclosed within the original package. I even have not used their support a lot of thus cannot incredibly discuss it. They provide you the tools you wish to run your website and expect you to be able to use these. They are doing have numerous video tutorials, and quite a heap of free (public domain) code, that I take advantage of for a photograph gallery and e-commerce website. HostPapa does not offer a particular recommendation on these packages, which have their support systems. Alternative hosts could also be able to provide additional careful hand-holding advice if you wish it.
I've been with HostPapa for more then 6 years now with my own personal site. During this time the site has never been down, technical help when requested was answered and corrected with in minutes. I was happy with the cost and service that HostPapa provided to my personal site that I moved over several other organizational sites that I managed to HostPapa from more expensive IP/Web Hosting Suppliers with half the support and added features and more then triple the cost.
I am not one to write reviews or suggest services to friends and family, but with HostPapa they do deserve recognition as one of the best if the not the best Web Hosting services around.
Im a new customer to hostpapa of 1 week and i found there price to be fair and the website building was easy for a novice like me and the 2 questions i had was answered overnight as i understand diff timezones.Would i recomend Hostpapa to my friends ? YES I WOULD
Over the lat several years, as an owner of several small businesses i have used a small number of domain hosts. I came across HostPapa following dissatisfaction with my other providers. I have found HostPapa to be a very supportive host - to the extent that i have now transferred all my current domain names (bar one - where i am locked in) to HostPapa. From experience i would strongly recommend HostPapa over those other providers i have previously used.
When I first found HostPapa I couldn't believe I was getting everything my old host offered for a fraction of the price, and figured there had to be a catch. So far I can say the only downsides I have found are that FTP access is a little slow and there have been maybe 2 or 3 instances I've noticed in the first year that my sites were briefly inaccessible (which happened on my old host anyway). This hasn't happened for a few months, however. On the upside, there is the price, the great customer service, and the fact I have everything I need at my fingertips to host several small sites for my friends' businesses & take care of their emails. Overall, very pleased.
Attractive pricing options and a one-stop-hosting-shop are backed up by a superb support structure. From the initial transfer of my domain name to complex PHP/MySQL issues, the HostPapa customer support service has been magnificent. Issues are either resolved rapidly by first contact support, or escalated immediately to higher levels for swift resolution with the customer kept in the loop the whole time. I cannot fault the customer service levels. The website building tools and security features that come with the various packages are very easy to use. To summarise, my experience with HostPapa has been one hundred percent positive and I would not hesitate to recommend them to anyone; from the website building novice all the way up to the professional developer.
Someone recommended Hostpapa to me around 5 years ago. Since I signed up with them I have been very happy with their prices and service. They offer promotions and good deals and I have had no issues with my website in any respect. I strongly recommend Hostpapa and have no need to look elsewhere. Thanks
I have been with Hostpapa for approx 5+ years and in all that time I have only had one tech that frustrated me! I have opened many tickets and called in and the support and response time have been excellent! I think what they offer is the best around and the price is great! I searched around and found them and like I said was only frustrated with one tech so that says a lot for this company I think! I am not technically inclined and don't understand tech jargon and they have the patience with me to help me understand and fix the problem quickly for me. I haven't had many problems just not understanding tech things and they responded very timely. Just last week for instance the tech I got went above and beyond to help me when my security company told me they couldn't backup my site and to contact Hostpapa . Well it was not Hostpapa 's mistake but their's however it was Hostpapa 's tech that went all the way with me to make sure it was fixed and working properly. How many other companies would do that I wonder! Not many, as they just give you the information and tell you to go fix it!
I an extremely pleased with all aspects of Hostpapa 's service and will be staying with them!
If you are looking for an honest, reliable company that actually cares about its clients then for sure you want Hostpapa .
For us in Canada it is right here close by and there is one in the states as well I am told.
Their customer service is great as well!
So look no further just get yourself over to Hostpapa and see what they are able to do for you! You have nothing to lose and everything to gain!
Go on give Hostpapa a try, you will not be disappointed!
I have been using HostPapa for more than 6 years and have been very happy with its service.
- Very reliable service. Never had any issue with any downtime.
- Lots of useful features and tools.
- Great support. I had to contact support a few times over the years. The response time (both email and online support ticket) was great and very helpful.
- The online video tutorial and knowledge base have lot of useful information.
Based on my experience, I would say that HostPapa rocks!
I have been hosting my sites for 4 years with them and had no issues at all.
Whenever I opened a ticket, I got a positive response in no more than 24hs. Regarding pricing I think it is just fine.
The most important thing that I would take in consideration about HostPapa is that I have never had issues regarding stability and sites down.
So if have to, I would recomend HostPapa as a hosting service.
I am new to building a website and web hosting and I joined Host Papa in February 2016 after researching online for best offers. I found their price for a three year plan was very reasonable for what was included.
Once I joined they sent out a welcome email with all the important information I would need to log in. I have flagged that email and refer to it quite often. The first time I logged in to the C panel they had some step by step video's to make the whole process easier to learn. Now I have a website up and running Bellabogo.com.
When I had to transfer my domain from another provider I was able to figure out how to do that by just reading the instructions available on the site. I have had to contact support on two other occasions when I was getting a 404 error on one of my pages. I sent in a support ticket and by the next morning someone was contacting me to get more information to help me, then my problem was fixed.
I would highly recommend HostPapa for quality web hosting at a reasonable price.
I run a Travel Blog and I decided to move to Hostpapa from another provider nearly 2 years ago.
I upload a lot of pictures for my blog and needed unlimited storage. I needed up time. I needed reliability. I needed to know that I was going to get fast support when needed.
Hostpapa had the best price on the package that I needed and good reviews.
I had no problems signing up with Hostpapa and found their self help tutorials perfectly adequate; Their initial set up support was also excellent.
I was up and running within 1-2 days.
The free software provided was perfect for my needs.
When I have needed support, they have responded quickly.
I have been very happy with them.
They are definitely worth a look.
HostPapa is a great host for several reasons: 1. immediate response or service to customer problems using host. 2. quality of the host product the best. 3.speed
of transversing in all applications unmatched. 4. customer priority . Finally when issues occur, and are found to be by customers error, support people are very
friendly, and helpful.
I have been using hostpapa since beginning 2016. Their service is brilliant, who solved my issue right on spots. Hostpapa also setup dedicated 0800 number service New Zealand local customers available 24/7/365. All payment currency is NZD. I am very happy on their services. Hostpapa has got very powerful Cpanel as well as fast connection. I would advise others to use Hostpapa service instead of NZ local hosting services. Hostpapa offers the best value for money. Thanks
I found HostPapa on a comparative website that put them on top for the services they offered for the price charged. I can confirm that my choice to purchase their service for the next three years has been a good one. Their approach is basic and precise and their turnaround time for assistance and inquiries is fast. I have had no problems with any of the services that I am using. I would however urge them to consider providing a slightly wider range of styles and web functionality which I believes have now become basic to attractive and appealing websites. In other words, step off the Powerpoint approach into the creative space.
HostPapa are the second company to host my blog, and the difference compared to my last host (Webcity) could not be more stark.
I'm pretty much clueless when it comes to websites, and when I changed my host I made a cack-handed job at backing up my wordpress-based blog and the access was broken from the get go (my fault). I submitted a ticket, which was answered within the hour (the only two tickets I submitted to my last host were never answered, let alone resolved), and after a few simple questions the tech went above and beyond fixing my issue.
I coul not be happier with Hostpapa for their service. Really recommended for people like me who need hand-holding.
I am so very impressed with the quality and also the personal support I receive from HostPapa. I have never been phoned before to notify me of an issue with my hosting (my fault as well, way over data) until I changed to HostPapa. They rang me and explained the situation, gave me some solutions, and gave me a little time to sort it. I was extremely impressed.
Everyone knows stress is a killer. I gave Hostpapa a 5 star rating across the board without even blinking. It's been almost a year and being a new site owner I've had to interact with various departments during that time. I know I made the right choice as I still have my hair. Thank you Hostpapa for extending my life!
i was looking to move my domains to a Canadian provider and was encouraged recently to move my domain and hosting services to Hostpapa,having read feed back form existing clients and i am glad i made the move and am not disappointed. So far i am very satisfied with the service and support i have received. from the Hostpapa squad. thank you.
As this is my first website I have am still have much to learn. I have found the tutorials and support very helpful, they have help me make the best choices to support my website and information to develop a eCommerce site in particular.
Well constructed and supported Host provider, thank you very much Host Pappa
Host Papa provides everything I want in a web hosting company - fabulous phone support with people who walk me through wherever I am, a simple cpanel to access all the tools I need, an option for website security so my client's sites are safe and everything else to make my web hosting experience amazing.
To Host Papa from Jake stories Publishing 2016
Many Thanks for a good Job done.
Our team at Jake Stories Publishing was very impressed with the patient, efficient help we received after forgetting our password information.
WE needed to check on our renewal time and make other changes in our website access.
All went well and all our problems were solved by a professional member and problem solver of the Host Papa team, Jason R.
I recommend their service and support and look forward to continuing our relationship with them to rebuild our website and gaming capabilities.
Thanks again Jason.
Jake Stories Publishing,
After several years of hosting with them I've finally been driven away by their miserable support. So many issues I hardly know where to start but basically I think they don't have enough support staff and few workshops being offered for training.
Phone service is non existent and even worse than that is you are on hold listening to the numbers climb until, 15 minutes later, you reach 'you are caller #1, a representative will be with you'... then 'please leave a message...' this happened 5 or 6 times.
The 'ticket' responses are confused and only seem to 'muddy' the waters, requiring more time and explanation... Honestly AVOIED them like a bad nightmare. And for two 'premium' glitch plagued sites I was paying $60 plus a month... just send me the 'sucker' stamp would you...
I am very new to creating a website as Host Papa support team found out, when I called, they answered the phone, they were very patient and helped me along with helping me with the many tools and templates that Host Papa offers. I was with One.Com, now they sucked you couldn't even call them and they took over three days to respond by email, so I know the difference between a good host and a bad one, thanks again Host Papa.
Being new to webhosting and the value that it may bring to my business, I was looking for a provider who was flexible regarding the term, cost effective and hopefully supportive after I signed up. My analysis made the selection of Hostpapa on the first two items; however it was a leap of faith regarding support. Honestly, all providers will claim great support. But once you sign and commitment it may be too late.
Hostpapa has a 30-day money back claim mitigating the leap.
That being said, I have needed their support three times and each time, I was provided direction and guidance to resolve my issue. I was really impressed after not emailing back to one of their response, someone contacted me asking if the issue was resolved. Awesome.
I have my website up, emails flowing and ftp site active. I made my decision to go with Hostpapa and don't regret that decision. I am very happy.
I have been had website online form the mid 1990's with various web hosting companies, both in the USA and Australia.
Just over 2 years ago, I came across HostPapa. I had my doubts about this Web Hosting business, but afte reading about them, I decided to give them a go with a new site I was developing.
Well thats all history, I have found HostPapa to be very good, are better than the other companies I was using. I have now moved all of my sites to HostPapa for hosting.
HostPapa offer fast hosting, easy web based menu options, and great back up and support.
I would recommend then to anyone.
Enjoyed my interaction with the host papa team. The training videos are also very good. I am now up and running and it is great. Thanks for all the support.
The cpanel is working great and I have a team from all over the world working on my site. I have recommended the service already. Keep up the good. Work.
I have used HostPapa as my service provider for quite a few years now. I have had trouble in the past with another provider and HostPapa was recommended by a friend. As a very inexperienced webmaster, I have found the support department to be outstanding. I usually use email to contact them and I always have a thorough answer within hours. By phone, I find their support staff to be extremely patient, friendly and knowledgeable. They've never left me without solving my issues. I would highly recommend this fine company to anyone looking for a service provider. The cost is reasonable and service is outstanding.
I've created my website for the first time with Host Papa, I only found it on the internet and rang the customer service to check if anyone would answer my call before contracting them. My call was answered in less than 5 min and their price was competitive, so I chose them to host my website. It's been 3 years now. I never had any problems with my website, they alwysy remind me via email when I need to renew my licence , they never took any money from my account as automatic renewal. Every time I nneded somecustoemr support I had a very helpfull person at the other end of the phone line and my queries have been solve3d everytime. The custoemr support is excellet and the product is excellent too. I recommend Host papa 100%.
I have been with HostPapa for about a month now. My previous website was awful. I didn't ever want to refer clients there as I was embarrassed. I was in the past, paying somebody to look after this. Now with HostPapa I have a website that I designed and can maintain easily. Support has been nothing but polite and very helpful. I now have something to be proud of AND my dollars are staying in Canada!! Thank you for the user friendly designs!!
I looked around for a domain name provider and website builder at a reasonable price for a small business. I am computer literate but had never designed a web page. HostPapa was fantastic. Easy to join. Easy to build and then revise the site. Outstanding technical support - which I needed probably half-a-dozen times. Very quick to respond, with answers which were easy to follow. I recommend it without reservation!
I have used other hosting companies, but have really enjoyed the benefits from HostPapa. My original focus was on their 'green' technology but once using their services was very impressed with the rest of the business.
Any time I required instant assistance, a phone call is all it took and I was up and running immediately. The staff were great to talk to on the phone, understood my concerns/problem and fixed them immediately.
I am very impressed with their customer services and the entire package. I would highly recommend HostPapa!
Hi, I must admit that I found a discount promotional code for hostpapa, and planned to only use it for a year and then move over to a local hosting company, since being from South Africa the exchange rate is 16:1 against.
To cut a long story short, I had such a good experience - as in totally uneventful, that I have just renewed for another year at the full price, support was very prompt and efficient during the only time that I had an issue with trying to install a SSL certificate.
The bottom line is that the service just works, no problems ever and the only way that I can show my endorsement for hostpappa.com is to say that I am willing to pay 16 times more for the service that they offer.
I hope someone reads this before posting,,, I do like hostpapa I do like the fact that you can talk to someone,, and price is reasonable.
but,, everything I tried got screwed up.... migration was difficult,,, changing DNS go even worse... my requests for assistance were answered OK but seems they were upgraded and took a day or so to get answers,,, I went along time with out my domain/site/blog working,, and found that,,, ( with help from another hosting company that hostpapa was actually redirecting my most important domain/site/blog back to the hosting company I was trying to get away from,, I had proof in a file and support said, no you just need to add it as a subdomain,, I did not want to explain or argue with tech support,, as they are tech support after all,,
so moving everything away,,, I am sure not everyone will experience what I did, but I will tell you they were helpful and prompt in closing my hosting account but now the one domain I purchased from them is now blocked,,,,, Jezz it never seems to end. hope you experience is better than mine,, I will not finish this and get on the phone and see why my domain is not working.... best to all.. Corky
As a newbie to blogging, I was appreciative of the quick and thorough responses the support people at HostPapa provided. I was up and running in no time at all. I have had no issues with anything of a technical nature. So long as the price remains competetive, I'll stick with them.
Hi, I'm an IT Professional and I do web design more as a hobby, I like the challenge of coding some if not most of my web pages, and I also like to have more control over what I do. I have been with HostPapa for a few years and everything so far has worked the way I wanted. I am currently working on an OpenSource picture gallery template which HostPapa offers (Piwigo), and because I have full access to the code of the template I can modify it to my liking. In other words the automatically installed OpenSource template installed the bulk of the code, and all I have to do is follow it and modify what I need; this saved me months of work. I tried other web hostings prior and there was always something I could not do or modify to my liking. I recommend HostPapa, and if you have the knowledge to dive deeper in web page design and coding,or would like to do a bit more domain name mechanics, you can do it there. Thanks, Marc B
Very accommodating and easy to reach via email or live feeds for any of your needs. The price is right and the people are personable. I would consider HostPopa one the best places I have been a customer over the last numerous years and I look forward to continuing my business with HostPopa!
I would recommend HostPapa to anyone that needs quality hosting for personal or business websites. Why? Because it's good!
Their Starter package is great for 1 or 2 websites. Their price is fair enough for what they offer and finding a coupon or a discount is as easy as it can be. The disk space of 100gb is plenty for 1 or 2 websites and I personally haven't used more than 2gb of disk space for my websites. I run some simple scripts that don't actually use much space but they use bandwidth.
I have also run Joomla and Wordpress and although these two CMS don't use much resources, their plugins and themes can sometimes tire out many servers.
It has never happened on HostPapa. The servers are blazing fast, never overloaded, never oversold and most important of all, they are protected by great firewalls and blazing fast connection.
I also like the fact that I got $225 worth of paid advertisement and that not only helped me get more users at first, but it improved my search rankings and overall SEO.
The conclusion is that HostPapa is a great webhost and the only reason it didn't get full points for support is the fact it doesn't offer technical support for some not well known scripts and things not closely related to server problems.
The set up was a little different compared to the previous hosting's setup i've been used to, however, their support is far better than most companies I worked with. I own a deal website and was just not able to install it on my existing host - My dev guys were dealing with my previous hosting company's support and just could not solve the problem. With HostPapa it was a breeze - really patient support staff. Excellent service
I absolutely love Hostpapa's website builder. I have been with them for a few years and originally built my website with the free tool provided called Soholaunch which I hated and sucked. But, last year, I rebuilt my site using the Hostpapa website builder which is AWESOME! Not only is it easy to use but I love my website, it looks great. I can also make changes when I need to and don't need any help or assistance. I was going to switch to Wix or Weebly but who needs them when I have this tool and my understanding you don't get much else from those companies including email as everything is an upgrade. I also only had one issue with technical support and the guy was really helpful. I would highly recommend Hostpapa if you need a good hosting company that gives you a great website builder..
In the beginning, a solid provider, and I recommended and referred people to them often. Seems the larger they got, the more their service quality declined. Just got worse and worse. In the end, emails were bouncing, being delivered full days after being sent, and no matter how much I complained, they acted as if it wasn't a priority, my problem, and took no steps to really address it. Even though I had been a customer for years and offered to take my domains and the hosting of 10+ clients to another host, they refused to even own the issue, so I called their bluff and did just that. They really need to get their support in check. It could be their downfall.
I was facing a renewal with another hosting firm and primarily due to the cost differential between the Canadian and US dollar I decided to look about before doing the renewal of my contract. I am glad I did! I looked at several providers but picked HostPapa for a couple of reasons. First, the price, a great offer for a three year commitment, secondly as a .CA site I was billed in Canadian dollars so the worry about exchange rates was out of the picture and thirdly the feature set was as good as what I was getting with my old provider, I lost nothing from that perspective. So really it was a no-brainer! HostPapa is going to be my on-line home for the foreseeable future. I was impressed by their online support, both the chat service and the ticket service were fast and accurate and were very helpful even though the change over of all three of my domain was happening on the January 1 weekend.
Every time I've asked a question, I've received a good answer in no time! Customer service is great! The site is really easy to use and understand. The only thing is it would be nice to be able to create more than one website template before making one go live other than that, the site is awesome!
I would characterize myself as an amateur webmaster, so my websites aren't overly complex. My primary site is stock-photos.ca and I have a genealogy site oneillclan.ca and a non-profit site kwikb.com as well. I have been a hostpapa customer for over five years. To a great extent I have used my three sites hosted at HostPapa as learning platforms. Now that I am retired I am rebuilding my sites and spending much more time trying to get things really working. As a result I have experimented with a lot of their software bundles. The video tutorials are quite helpful, although some could be updated. I have never experienced any down time or problems with their services. Their servers do the job for me. From time to time I have had some technical difficulties with my sites and so I have contacted HostPapa by phone, by chat and by submitting a ticket. In all cases I found their response time quick and their answers were right. In all cases I was able to resolve issues. They have helped me resolve email problems and other various technical issues with websites and wordpress. Overall I am very satisfied, feel that value is reasonable, and I plan on staying with them when it is time to renew.
I have been in the web design business since the early days of 1996. I'll admit that financial concerns about the disparity between the the US and Canadian dollar was what initially had me do a search for a new Canadian Hosting provider. I was working with a new client and as I googled for reliable alternatives to US web hosting I was pleasantly surprised to find that there were a number of options available that I had not considered. Among them I saw that HostPapa being ranked among the top available and when I went to their site I saw an unbelievable introductory offer for the first three years that was certainly worth exploring. I signed my client up and did a number of initial tests for web streaming video media to confirm that HostPapa was up to snuff. Everything seemed to come up faster and snappier than I was accustomed to, even considering I was exploring their most basic hosting package, FTP was lightning fast and overall it was a noticeable improvement over services I had been using, mostly located in California.
In time as the Canadian dollar regrettably went down further (2015) I decided to move my personal websites over to HostPapa and opened a another hosting account. As I traditionally run a number of different website domains under a single account, I was pleased to see that that option was available unlimited in their basic Business plan and opted for that package. Although I made an initial mistake and set up the account under my existing main domain name, customer support at Hostpapa was quick to fix the problem and I was able to change the main account domain to a new one after I signed up.It is complicated to explain further but I recommend when moving from one host to another to register the new host with a different main account domain, it allows some extra cross comparison of performance while you still have the old service up and running.
I will say that security at HostPapa was the first thing that confronted me with a personal phone call to verify my signup as my IP address is quite a distance from my residence and they caught the anomaly and wanted verification. At first one can react to security checks as an annoyance but I realised it was important to them to confirm that I was who I said I was and ultimately I appreciated this as a sign that I had chosen wisely.
Since joining HostPapa customer service has been pleasant and friendly and everyone I have been in contact with knows the business and has been very helpful. All my personal websites are now migrated over to my HostPapa account and while I realise all my eggs are in one basket, I am confident that should something go wrong with the main account, it will likely be fixed and back up and running in short order. I am now recommending that all my clients, particularly in Canada consider availing themselves of this highly affordable, local and professional web hosting option. It is rare that fair prices actually reflect such excellent service and performance. I am hoping HostPapa is here for the long haul. It is a five star service as many have said.
I have hosted my website on Hostpapa for a year now and I have to say they are phenomenal with respect to pricing, transparency of information, level and quality of service and ensuring my website is up 100%, problem free (so far). And every time I have called in with a problem, which is not often, I get the most helpful and patient representatives who do not seem to mind answering my million-and-one questions in clear non-tech speak. This kind of service is important to me and is why I remain with HostPapa and recommend them others.
The one area where I feel strongly that they could do better is on their email software. Among my many frustrations, the software only provides rudimentary functions, do not allow for HTML editing, do not sync up with other systems, and is awkward to use at best. This can be difficult to adjust to after you have been using Outlook for a long time. I urge HostPapa to upgrade their email software and if they do, I will be an ever so thankful, loyal customer! Thank you in advance.
I have been using HostPapa for over two years now, and I never had any issue with anything, or any negative experience. I've been with two or three hosting companies before switching to HostPapa, and I always had either some bandwidth problem, storage problem or uptime issues. And I can say that in the years I've been with HostPapa, they are definitely keeping their uptime at 99.9%! Therefore I would recommend it to anyone who's looking for a reliable host at a reasonable price. The only tickets I had with HostPapa were technical questions that were all responded in less than an hour. The quickest answer I received to my ticket was 9 seconds - and it actually solved my problem (Thank you Santosh Sag, of the support team).
The downside of HostPapa is the price of their domain name. I'm not sure why but it's a little pricier than other hosting companies. But as a workaround, you could buy a domain name from another company and simply point it to your host on HostPapa.
I have been using HostPapa's services for about 10 years to host my blog kananaskisblog.com and during that time I have created sub-domains and a couple of databases without any problems. I can't remember the last time the site was down—it's happened so infrequently. I have only had to contact them twice for support and on both occasions the problem was resolved quickly by their friendly tech support folks. What more can you ask from a service provider?
With 4 sites being hosted on HostPapa since it started, I stuck with it through a few early turbulent years. HostPapa has matured into a stable, reliable partner in my online presence. Tech support folks are patient and knowledgeable. The online Chat option always gets me a clear answer to any questions. Very satisfied!
I have been a HostPapa client for a few years now. Recently I decided I wanted another domain name, a shorter one, that would simply send my visitor to the existing site. I am not a developer or tech person; I am a woman sole proprietor. I had no clue what to do in my cpanel to make this work and I didn't use the jargon that is the language of websites and domains etc. when asking Support for help. HostPapa support replied to my ticket promptly. The information provided was accurate, understandable and very complete. In the end hit my Staples easy button! "That was easy" Thank you HostPapa
I have been hosting my company's website on HostPapa for about a year now, and I have had an almost entirely pleasant experience. My website's customer portal is how many of my customers pay my company for our services, so its important that my site is always up and running; with our last host, customers were definitely frustrated that our site wasn't always the most stable. It gave people concerns about how secure our website could really be if our host couldn't even keep our site live. People would go to our website with the intent of paying an invoice, only to get frustrated an forget to check back. Since we've begun hosting on HostPapa, we have had no such issues. Support has been decent--not 100%, but pretty good and reliable. I would definitely recommend them to my friends and fellow business owners.
I have used Host Papa as my personal site’s web hosting for years after failed attempts with other companies like Godaddy. Unlike the other 'big name' web hosts; Host Papa is easy to use, they offer a variety of tools and have competitive prices. For the most part, the server handles high traffic and data spikes well which is very important for any website. Customer support is second to none, with quick response and problem solving skills I know I’m in good hands. I would recommend Host Papa to a friend who is looking for a dependable web host.
I started hosting one of my websites on HostPapa a couple of weeks ago because I was disappointed by my old hosting provider.
Unfortunately, I have to say I am even more dissatisfied with HostPapa. I started building a website for my client by putting it's domain name as an add on domain name to my Starter plan account, hoping to not have any problems with that. I liked the fact that you could host 2 websites in their cheapest plan and an unlimited number of them in the other, better, more expensive plans. HostGator didn't offer that, nor did it offer the features HostPapa did. I was really glad I choose HostPapa as my new hosting provider, until 5 days ago, that is. The websites (my client's and mine) started to show signs of a speed decrease. It would take ages for me to connect to the websites. To be sure this was the server's fault and not my internet connection, I used Pingdom Tools to check the site speed. It took 25 seconds to load a wordpress site that was still under construction and didn't have much content in it.
I immediately contacted support and the answer I got was: "Nothing seems wrong in our end. Maybe CloudFlare is causing the problem". Really? I have been using CloudFlare for a long time and all it does is make my websites better, faster, more secure and spamproof. Well this wasn't all. The following day I woke up to see an error 523 page from CloudFlare saying: "Origin is unreachable". I contacted support once again, this time by phone and, after 30 minutes of waiting for somebody to response, all I understood was that the support team wasn't going to take things in a hurry. Apparently, this was a rare occurrence and would take the support team some time to fix.
I am still in the process of getting a refund from them, which they will hopefully be willing to give. I would not recommend HostPapa to anyone that needs his website to be online, at top speed, waiting for visitors to rush in 100% of the time. If getting close to 90% uptime (in the long term) is alright with you, HostPapa offers some really great tools for you.
Horrible company. Do not use these guys. Pathetic customer support, slow server speeds. Upper management doesnt even get back to you when you email them. My site had a virus and then they took my site off line and blackmailed me and said if i didnt pay they would destroy the data. I'm currently transfering over my data to another provider and it's cost me a bit of money to do this so far - i would suggest getting a decent solid hosting company the first time, otherwise it can cost a massive amount of money. RANT over, bye bye host papa
As a web designer, I have recommended Host Papa to my clients when choosing a web hosting company. I have been using HostPapa for a number of years for hosting multiple websites and am very satisfied with their level of service and low costs. I like supporting Canadian based businesses and appreciate that the company is powered by renewable green energy. Their online support is helpful, friendly and courteous. I usually find the wait period for HostPapa support to be reasonably short. A recent issue resulted in a ticket number and a tech support representative who was prepared to go that “extra mile”. Thank you!
I will continue to recommend HostPapa to my clients as a company that provides great website solutions.
Hostpapa is fine if you have a simple website that needs no maintenance.it's cheap and is shared.
they do not offer shell access for advanced users, which is a real pain in the ass.
Their support is crappy, and they are understaffed so if you have issues, you go to the bottom of the list.
In addition, all support personel are instructed to read from a script that upsells you. They are not state of the art on any front and they do not offer any proactive services of any kind.
If you do business on the web, avoid them.
if all you want is a blog for personal reasons, they're cheap.
I wish I had read some of the negative reviews before changing my domain host to Hostpapa. I transferred my business domain and email last weekend, and was informed on 28/9/15 that the service was active. I used set up wizard to get started. I have not been able to access or send any emails whatsoever, except one which I successfully sent to myself as a test via webmail, then hit 'reply' but the mail was returned. This is really embarrassing for my business. I have no idea how many emails or invoices might have been sent to me, which will have been returned as unable to send, or disappeared into the ether! I have asked for help on several occasions and am not getting responses to all of the questions I am asking, and there is a long wait for any replies. I have had excellent support from Google Apps support, whom I want to use for my emails now. However, I am being told by support staff that my request for them to modify the DNS settings, and add TXT record needs to go to a supervisor. Apparently the supervisors do not take phone calls or emails. I had a simple request- to propagate the TXT record- but Hostpapa are just not doing it. I need to find out my legal rights on this. I could be losing customers.
Hosting my website with this service has been great! After a string of bad hosting sites that I had to go through, I was lucky to have found this one. Their servers are extremely fast and are never down. Every time I have a question, customer service is fast, friendly, and efficient, getting the problem solved immediately. Thy even supplied tips on how to improve my experience. My other company took days to respond, which really affected my business. These guys respond within minutes! Great rates, too. Would recommend this site to all who need affordable, yet quality hosting that they can count on.
I work on affiliate marketing and HostPapa is my business partner I can rely on. The customer support has been great from day 1 and the availability is high and consistent. The loading speed is fast and they are the reason why my CTR has been consistently high. I have used a few hosts and I split test to see which is reliable. So far HostPapa ranks above the top 3. Other than my affiliate business, I am also running blogs and some landing pages. I have referred Host Papa to other business partners and friends and I have been getting positive reviews regularly. I hope Host Papa can keep up the high service in the long run.
Used HostPapa for my blog and I absolutely love it. The customer service is wonderful, they helped me from the very get go in setting up my site and making sure I completely understood everything that needed to be done. They made it really easy to host my first site and walked me step by step in doing it, and I couldn't be happier with the overall experience. The people with the company really want their customers to be happy and satisfied to stick with them for the long-term and that is exactly what I plan on doing. The site is really fast as well, several of my regular readers have commented me on that.
HostPapa has been a pretty decent web host for the last couple of years. I initially chose them because of their affordability and Canadian connection, but I haven't had many problems since then. Customer support has always been very attentive, and quite knowledgeable. I haven't experienced many issues with downtime, and I find they do a pretty good job updating their site building tools. I have no problem recommending them, and have done so a number of times in the past.
Hostpapa support is HOPELESS!
I applied to have my reseller account upgraded to a VPS on 25 July 2015 and paid $49.99. By 10/08/2015 my patience had worn thin and I decided to cancel the upgrade. I then noticed that hostpapa had deducted $99.99 from my credit card and yet there was no invoice in my dashboard!!
I have had endless problems with my reseller service and have routinely waited between 3-8 days to get support to get back to me. Online chat support are hopeless and generally only open tickets for you.
I will NEVER go back to hostpapa, even if they pay me!!
I am new to HostPapa and I already had a domain name. There where a few hicups transfering my Domain, But HostPapa where so helpfull and available.. even though I live in Australia they where there to help when I was awake :) Unlike my last provider who took a week to anwer an email with the response contact us ??? So now I am up and running and I know there is help just a click away if needed.
Simple easy to use hosting service. The included software is superb and the service just gets better and better. Highly recommended.
Hostpapa is great value for money, they offer reliable hosting service with little cost. They also give free domain for one year and a website builder to make the website easy. Top of my list for value for money
I got a deal of $12 for a 12 month hosting in hostpapa,
So I felt that in such price I can't lose, and thought I'll probably use it for development and testing.
I'm using their hosting 3 months, and I can say it's a production quality, I'm planning to move my website there soon,
since my current hosting (for production) is not as reliable as Hostpapa.
The only two downsides are the support which is located in India, and the outdated version of php in their servers (which is 5.4).
However, with all those disadvantage, Hostpapa is a very good choice
I started with hostpapa with a basic plan for my two websites: www.screenz2fix.com and www.instantdomainssearch.com and so far no problem at all with hostpapa services. I only wish they had a better customer service with their chat. A part from this everything runs perfectly! Oh, I picked hostpapa because it's Canadian and also because of their prices :) You won't regret it.
The good: Excellent uptime (99.97% so far this year), plenty of features active in CPanel (including backup/restore, phpMyAdmin, Softaculous Installer) and several useful benefits (including Google Adwords and Facebook Ads vouchers). Plus the quality of the hosting was good at the start.
The bad: The server (shared hosting environment) has become extremely slow in the last year or so. Running a PHP benchmark test (string and array manipulation), the results were 4x slower than other shared hosting providers. The customer support has also been poor in my case, having to wait 30 minutes to get a response from the online chat and being given a solution that had no connection to the problem at all. The hosting is not cheap, so considering the problems encountered, I would not recommend HostPapa.
I have used hostpapa now for several years, and finally got tired enough of the hassle to look around for alternatives. There were several main reasons that I was not impressed with them. The services and setup can be quite clunky, but I suppose several providers are in this bracket. The support is slow to answer - up to a few days between email replies on a critical issue via email where my author site was down. They don't seem to care a great deal about the issues, although I did have a redirect popped into a .htaccess file for me which they said they don't normally do, so that was appreciated. However, on average the support response time and content is very sub par.
The final straw was the most recent incident where support gave me terrible advice when I wished to replace a domain name, remove hosting and point to a self hosted site. I had two domains registered, and I wanted to lose an old domain name, and buy a newer better one related to my writing - this is alongside the domain redirect to the other site they had set up for me. They informed me I had to buy this first before transferring, which was fair enough, and then specifically (as I asked) told me via chat that I should allow the old registration to expire as it was already paid for even though they replaced it. I asked specifically if I should then ignore the repeated hosting renewal emails and was told yes.
This was fine, until a few weeks ago I found that both my sites no longer worked. On contacting them, I was told that since I had not paid my hosting fee, they had removed the domain, and because I had mentioned I wanted to hosting cancelled, they removed everything. They also had not told me that my redirect for the other domain was linked to the hosting, which they should have knowing full well what I was requesting. The upshot was that suddenly I had no websites for my publishing site or my author site, which has made me look very unprofessional.
I contacted them urgently and expllained everything, and they essentially told me it was all my fault. I asked them why I would request a domain replacement and purchase a new domain and then immediately cancel everything, and said it was clear what I wanted (I made sure I had been explicit and their replies were likewise on chat). They finally did reactivate the missing domain name. This gave me back the newer domain I needed and the publishing one I still had.
At this point I realised that neither domain was pointing to my self-hosted sites any more, and went back requesting a method to do this, and was told that I could buy domains from them but to redirect them to another site required me to buy the FULL hosting package again. They blankly told me that my domains were locked and NOT eligible for transfer, and that I had to cancel or contact Tucows (who apparently host the actual .co.uk domain) to take things further - appalling service.
I am extremely unhappy and unimpressed at the cost, the demands, the support time and the attitude - they demanded nearly £80 per year for 2 domains to be pointed to wordpress sites hosted on my nas. They were not really very fast, although I can't say the uptime was that appalling. I'll be moving my parent's B&B site off their hosting ASAP as well as re-registering my domains as soon as they become available after cancellation again. This means that I will have, through no fault of my own, had no websites for my work for nearly two months - and I pay money for this
After enquiring and looking around, and due to the ongoing support interactions, I have cancelled all domains and will not use them again. There are far cheaper, far higher rated, far better supported and far fairer services out there (it seems nearly everyone else supports redirects on just domain ownership. I believe they are poor in attitude and care towards clients, extremely expensive, money grabbing, and lax, and would not recommend them to anyone.
If you want hassle free hosting, go elsewhere.
I had a hostpapa acccount, and applied to have the domain transferred to another provider. The fact that my application online to transfer the only domain I had with them, did not constitute a written request to terminate services, can be argued, but that is not my point.
At the end of the contract time, I received notification they were going to charge my card for renewal, but not for the entry level service that I had previously, but a much increased amount. Over £100 more.
I emailed them to complain and was told, tough!
I asked for a further complaint route, and if they were regulated by anyone. I was told they could not help me further. I emailed again with the same request as well as contact details for the owner/chief executive and email was ignored. Not answered!
Apart from the "we don't care" school of customer service they quite obviously follow, my concern is how many small businesses just continue to pay inflated bills without checking.
If this is not illegal, it is certainly immoral, and this "green" service provider is not worth considering
I am in the process of trying to sign up to Hostpapa in New Zealand and am having a very frustrating time. I signed up twice, because when I went to read the terms and conditions/privacy t&c's the site dropped. So I re entered my information and was sent an email straight away stating that I owed them $0 due on 22 May. I figured this was wrong as the website said I owed $84 so I attempted to send a support ticket to advise them of the problem. This came up on my computer as an untrusted site and 'do not connect'. So I tried to ring them on their 0800 number and had to leave a message. I have not yet heard back from them. I am now on 'hold' with their online chat service, I've been number one in the queue for about 40 minutes now and still waiting. My alarm bells are going off as they have my credit card number. All in all a very time consuming and frustrating experience that I want sorted out.
Their technical support is very poor, there are lots of promises but they just don't deliver. With statements such as "Yes it will be fine, we will do all of it for you" turn out to be down time of 2 days. You very quickly loose faith. I started off by loving hostpapa but now am moving away very quickly. They will be great for simple websites but you try and move to a more complex site or multiple sites then don't bother.
I had a virus with my e-mail. HOSTPAP support service was horrific with my e-mail accounts all unavailable for four weeks and no support provided at all. Inconsistent email from different people. No phone support at all. I paid for the web site backup but when I tried to use it they could not provide any backup files. Still trying to transfer my domain but they are providing an invalid password and after communicating this for four weeks now they keep sending the same EPP that is invalid. This has been the worst support service ever encountered in thirty years of IT. I would not use HOSTPAPA ever again. Everything worked fine for two years until there was a problem and that will be the beginning of your nightmare!!!1
Support is terrible. Takes 9 or 10 days to be upgraded to a better server. Billing department is disconnect from other departments. Chat system you will wait an hour if you are number 3 in the queue. Representatives don't really have answers, just tell you what you already know.
I have recently changed my hosting over to Hostpapa and I am delighted that I did. I find they are very helpful and responsive to my email. Their price is unbeatable as far as I can tell & I've done a lot of searching and Hostpapa is definitely the best deal out there. The reason I gave 4/5 for support is that I find their online chat system tends to be quite slow. But what theymay lack in online chat they totally make for with their very responsive email support.
Hostpapa hosting is very perfect for simple business websites. i registered last month. very low cost with unlimited hosting.. Now my website running superb and nice. Very nice service from host papa.. Thank you
I am currently building an e-commerce website. I have chosen Hostpapa because it has been recommended to me by an expert as a fast and reliable service in Canada. I did not have to test their support yet but I can tell you that everything from subscription to adding services, buying new domain names or setting up an email is as simple as it gets....and the price cannot be beaten!
i have recently purchased a hosting plan from Hostpapa. After several hours that i spent searching the most valuable offer, i found that hostpapa was the perfect one form me.
Prices are cheap, but the service is perfect. And with the tools available at hostpapa, several hours were enough to realize and publish my website.
HostPapa Rocks! I am a total newbe to website building and upolading but using HostPapa has made it so easy to upload and edit our website and I am really enjoying seeing the website expand and improve using HostPapa's server. I would highly recommend hostPapa to any business looking for a host for their website.
First of all, I have been with Hostpapa for 5 years now. The first 3 years have been good. I had a recent issue of my site being hacked. I was trying to move to a VPS server to solve this issue. Its been 5 days and my issue is still not solved. The billing department would take 3 days to send a bill.
Regarding support I had to give a star. I would have given negative points if they have it.
They don't seems to understand how important your business is to you. They would not expedite what so ever. Could be because they have a lot of complaints.
If you are even considering to get a hosting service, please please please avoid them. They might be cheaper but its not worth in the long run.
Good luck folks.
I've used other hosts in the past 15 years, but I needed one based in Canada for some business sites. I signed up for the 3-year plan, which meant that after 30 days they had my money no matter what. Needless to say, things worked swimmingly in the first 30 days. By day 31 however, it was a different story. Slow load times, server errors, server time-outs, database errors, you name it, I had it.
So, I contacted support. The support was as slow and unreliable as the hosting was. Naturally everything that was going wrong was my fault. I hadn't optimized my site (caching and Cloudflare notwithstanding, I guess); my database wasn't optimized (yeah, it was), there was never anything wrong at their end. They checked all the logs, and everything was working perfectly. Yes, they used the word "perfectly" when my site monitoring service (and a number of clients) had reported a 7-hour (yep, SEVEN HOURS) down time when all my sites were unreachable. I guess their definition of "perfectly" differs somewhat from the one that everyone else uses.
I then, foolishly, tried to buy an SSL certificate from them. The first time around they issued it for the wrong domain entirely. Amazingly, support responded to that ticket in a mere 3 days and gave me a refund. I then, even more foolishly, tried again. Yes, they issued it for the right domain, but it wasn't a certificate, as advertised, it was a voucher for a certificate. The certificate wasn't created until the voucher was activated. And where, I hear you asking, can that voucher be activated? Certainly not on the host that the relevant website is on, so I guess they expect me to move my flagship site from a working host to their crappy service. We're currently sitting at 10 days of ignored support tickets (except to merge the second one I created after the first had been ignored for a full week). The phone is just an answering machine that essentially says, "Leave a message and we'll call back. No really, you can trust us!". Is anyone surprised that I'm still waiting in vain for a response there, too?
If I could give a rating lower than 1 star, I would. My advice to anyone considering HostPapa is, "RUN AWAY! RUN AWAY VERY FAST AND DON'T LOOK BACK!!"
I run several websites using services such as wix, godaddy and since a few weeks hostpapa. Out of the three options mentioned Hostpapa is the worst and I can only recommend not to use it.
Let's start with the positive. Unlimited email addresses as a big plus if you need it. But that's about it.
Support: Not really a support. You start an online chat and it says you're first in line and even after one hour, you don't get into a chat. I'm actually waiting for someone to answer right now while I'm writing. I've been waiting for about 30 min now and it still says I'm first in line. Phone support: You just can't reach anyone or if you can, they hang up if the case is too complicated.
I've had so many issues with the website already. It won't publish, it won't save, it changes without you doing anything, and the list goes on and on. They are using the yola site builder and I knew that one sucks and if I had known that this is the site builder they're using I wouldn't have signed up. If you want to use the yola builder, just sign up with yola - it's cheaper.
Anyway, Hostpapa is a company to avoid especially if you want to use with a site builder. There is a lot better out there.
HostPapa has competitive pricing and great features. My sole complaint, but it is a substantial one, is that it advertises bold statements like 'you'll have your website up and running within minutes!' Granted that hyperbole and exaggeration about ease of use is a common fault of many companies, but I didn't jump in blind. Nonetheless that is a huge overstatement unless you are expert already or have the most basic of needs.
I went on to their help line before I started. To put this in context I can use basic HTML but no other coding systems. I knew how to design all of my pages except for a file upload, which was essential to my site. I asked their help person if that would be something I could easily put up there.
You know they said 'yes.'
After I paid my money and couldn't figure out how to do that very thing, I went back and asked for help on how to set up such a page and was told they didn't do any page coding, that was my problem. Their help was only for server issues.
After complaining that this was not the information I was given in the beginning they directed me to a huge variety of self-teach sites on the web and managed to insinuate that I was lazy for not figuring this out on my own.
Specifically, I feel they were very dishonest about this, especially when I asked directly. Had they simply said, we will be capable of hosting such a page but you will have to know how to code it on your own, I feel it would have been much more honest and realistic.
In summary, if you have an extremely simple web design in mind or you already know the coding information required, HostPapa will work very well for you. If you need any assistance, don't expect anything from HostPapa, because it isn't going to happen.
I moved from godaddy > siteground > hostgator > hostpapa and all I can say is I'm appalled... I only went with them as the reviews were pretty good on here. Firstly, the site states a "FREE TRANSFER", once I purchased hosting and tried to initiate this free transfer (and failed to find anything). I waited for a long time for live chat support for them to tell me I had to do my website transfer myself, after getting quite mad the chat representative said they would do it, but I had to e-mail them the file. I then went on to tell them my site was 30gb+ and I can't email a file that large. Eventually she said to e-mail support and they would sort it, but apon e-mail support they said the same thing - they wouldn't do it. I had to! Anyways, long story short I paid someone on fiverr to transfer my site.
After I finally changed my namesevers to point to their hosting I am horrified to find my site throwing up error after error and taking some 20 seconds to load a page. I contacted support who were trying to tell me it was optimisation issues and it was due to my website (and their advice was to spend more money hiring a developer ....) which worked PERFECTLY and loaded in less than 2 seconds on my old hosting. Beforehand I had contacted godaddy (who is in charge of my domain) and they said it was a hosting issue due to very slow and old servers.
I will be moving immediately to another hosting company!!
Hostpapa Web Hosting rocks/sucks is great due to the stability of bandwidth and speed especially for small businessmen like me. It also provides a good care and good support to customers. Thank you indeed for your supports
I had a friend who is a computer programmer and he highly recommended host papa . I,m not into computers to much but with what little i know and from what i've seen i'm happy e recommended hostpapa , everything runs smoothly and the way a hosting company should , from now on will always use hostpapa and i have recommended host papa to others . You folks have delivered what you promised . i give you ten out of ten
I've never had any problems with the HostPapa service provider. They are always on, and never down. They have tons of features. They have a lot configuration settings and allow you to customize your HostPapa account for many different uses. The options are very cool. However, the interface can be quite overwhelming, and you need to have a basic idea what you are doing. Some technical knowledge really helps, so I wouldn't say it is for a beginner - so some technical assistance is definitely required.
I accidentally purchased services that I didn't want and Host papa refunded me their cost, leaving me only the services I needed. That was really great of them. I've had no issues at all with my service.
I did my research before I picked a host for my business website (www.wilsonsfinewoodworking.ca). After reading Hostpapa seemed to be the best out of all of them for price and customer service. Well after I year or so I am extremely pleased with them. My site has never been down and customer service from the get go was top notch. I highly recommend them.
Had a few problems starting my adventure on the web. But great support from the hostpapa team to help me get online.
Enjoying the experience so far.
My recommendation is for hostpapa!
HostPapa is excellent because I don't even know it's there...no blips, glitches or rotten things happening to my website. Just smooth sailing. Great value for money. When I did need help at the beginning because I was a newbie, the phone service was top-notch. I've recommended HostPapa to a bunch of people. Oh, and I like the fact that it's Canadian. Like me.
I have had my site hosted by Hostpapa for 4 years. In that time, I've made mistakes and support calls. Everytime I have asked, they have helped me out, often going above and beyond to make sure I was OK and could do what I needed to do. The pricing is very fair, beating a lot of prices I've seen advertised by others. I don't understand why people would want to pay more for the same service with less support. I trust Hostpapa and frequently recommend them to others.
I have used the HostPapa and its amazing. I am very happy with it. The service of HostPapa provides uninterrupted experience. I am very happy with it. I would recommend it to everyone. Thanks
By and large my experience with Host Papa has been excellent, albeit with a few issues. I run a gaming website that has recently begun to to receive an explosion in traffic, so I looked for an upgrade to my hosting capabilities that would meet my need for greater bandwidth and reliability. I purchased a very reasonably priced package that gave me unlimited space, which is absolutely awesome, and even on pique traffic days there is no issue at all with stability. I did have a few small issues with the software during the designing phase of my website, and when I emailed the support team for help I did not get a response for days. Fortunately, they did eventually get back to me and were extremely helpful, and once you get a hang of the software that comes built inside the package, you can design websites on par with pro work even if you aren't that experienced with web design. I have decided to change domain names recently, after purchasing a more desirable one, so I guess I'll be seeing how easy it is to do this on Host Papa while i undergo this change.
I would definitely recommend Host Papa for both the price and the quality.
Hostpapa continues to impress me with their support any time of day.One of the Hostpapa techs, just helped me solve an email send issue on some new accounts I set-up, and not only did he fix the issue, but showed me where and how I can fix them myself, if I see the issue in the future. With my previous hosting company I was used to waiting 2 days for a tech to get back to me, and then wondering what they did to solve my problem. I would usually just get an email saying it was resolved, or they needed more information. Hostpapa techs are there when you need them, and do their best to solve your problem on the spot. Thank you Hostpapa for awesome customer service. 5 stars from me!
Overall, I'm very happy with HostPapa! I have a few issues with speed occasionally, but it's never anything major and it's only very rarely. And they're still much better than the host I was with before them. That's really my only complaint! Everything else is great - customer service always replies ASAP if you have problems or questions, it has a lot of good features to utilize, and it's very user friendly. I use it for the business I run from home, and it's been great so far, much better than other hosts I've used, and definitely much better than free hosting websites like Wordpress. They've been excellent and I would recommend them over other hosts any time.
I am running several websites on HostPapa and I'm extremely satisfied with their service. Some of the are WordPress The uptime, speed and stability are flawless. I own both complicated websites that contain tons of banners and information, and simple websites with only photos, and everything runs smooth and fast. The email system is working great as well. You will get reasonable number of emails with each hosting you buy. On top of that their customer service is top nudge. They respond very fast and are eager to solve every issue you have. I work on the Internet for over 5 years and I'm HostPapa customer for the last year and I will definitely be their customer for a long, long time. This is one of the best hosting services that you can find on the Internet.
After three years as a freelance journalist, I decided to take the plunge and start my own targeted blog/website. I've branded myself as such and was ready to show the world what I could do, but knew next to nothing about web hosting. To be honest, I had to teach myself to learn WordPress (which I love, by the way) but the rest was foreign to me.
I was referred to HostPapa by one of my clients, someone who successfully operates three domains, all of which are hosted through them. The price was more affordable than other places I'd looked at so I decided to give it a shot. Turns out, this was a great decision for many reasons.
-Easy to get started
-Great site support
-Great selection on manageable add-ons
It can sometimes take a minute to get through to HostPapa support, but once you do you're met with friendly, knowledgeable people who definitely have your website's best interest at heart.
I know there are some negative reviews about them, but honestly? I've never had an issue with either my site or service. They've been there when I needed them the most, and even though I've got little experience with web hosts (other than HostPapa), I'm definitely giving my recommendation for others.
I'm so glad to use HostPapa's webhosting service. Their customer support is excellent. They are prompt to respond and very knowledgeable. The uptime is high, I never found my personal website down till now. Even the loading speed of my website is fast.
I'm pleased to experience this web hosting service. Their control panel is easy to use and the tools are great for my website. Even the backup facility is an awesome addition. I can't recommend enough to use this web hosting service.
I have a site running buddypress on wordpress, hosted by HostPapa, and unfortunately it takes 10-20s to load the first page. We don't have many users (and never will with this level of service). And I've used proper diagnostics to establish which plugins are causing the delay and yet still hostpapa's support treat me as a luddite and fill my inbox with yet another answer book. While the features are good, the level of care is dire. I can only advise you steer clear.
HostPapa SUCKS. Sadly we renewed with Host Papa Jan 30 and feb 5 I get an email titled spam telling me to change my email password cause my emails where sending out spam and that they had to shut down the site after I changed the password I should contact them. I tried to contact there phone support all day no luck at all. I change the passwords and crossed my fingers I did it right... I tried all day to get a hold of anyone at Hostpapa Support services all I got was a busy signal. The next day I have an emailed from Hostpapa as a reply to asking them to call me I get an even more confusing letter that I need go into the cPanel and reboot my website...Tried calling again and busy signal. Now there site is saying that their phone support services are down. So I emailed them again and I am waiting for their email cause their phone is not working. Sad that I just paid them and it sounds like I might as well kiss my money goodbye right now and my website cause they have it under lock and key.
I left GoDaddy for Hostpapa and it was a BRUTAL experience!! took me 3 weeks to get my site back up and no thanks to hostpapa. I had to use my website provider (which i dont know personally) and give them my password to hostpapa since i had zero support from them. My website provider was glad to help me out and got me up in 15 hrs. Hostpapa is crap crap crap. takes for EVER to get an answer back from them and they beat around the bush. very difficult to use and i am leaving them as soon as my "contract" is up. NEVER recommend these guys to anyone!!!!
Hostpapa are a terrible provider. I signed up for a year. Within a day I ran into problems when the couldn't manage to transfer my domain properly.
Then all wordpress sites i had slowed to a snails pace. when i tried to get them to have a look they just kept sending the same pre template response ticket time after time, my sites had gone that slow some were taking a muinute to load if at all.My web sites heve been down litrily dosens of time over the space on 10 months. Any time i was using ftp i was getting a resource reached limit on my websites. Half the time i couldn't even use the admin area. After about 2 months of sending tickets i finally got someone from teck support to half fix the problem.
About a month later my site gets hacked. Hostpapa then shut down my account telling me i have to agree to delete my whole account and start all my websites from scratch before they will reopen it.
I have hosted a number of domains on HostPapa. I moved one of them because it was constantly being hacked, with the hackers being able to replace all of my site even though I had specifically set directories and files as read only.
I decided to move a second site when they wanted to more than double the cost of hosting. I attempted to cancel the site but all my attempts to do so have been ignored by the support group. I have raised numerous tickets with the support, billing and sales groups. Where I have got a response it is obviously a standard script. Many of the tickets have either been ignored or closed without response. In some cases the tickets have simply been removed from the queue, so it appears that they never existed.
Needless to say I will be moving other sites from HostPapa as soon as possible.
My site has been down for over three weeks now as they are "FIXING" a server problem. I have called on 5 occasions with no answers and also sent through numerous support tickets to no avail.
SUPPORT is awful - do yourself a favour and pay for good support elsewhere and STAY AWAY from HOSTPAPA!!!!!
We tried to move one WordPress site and its associated emails to HostPapa three days ago. It's policy to maintain the domain names at the original host while testing the new installation using the temporary IPaddress/~custname/wp-admin. Once we had the new site functional, we changed the DNS at our domain registrar and continued testing. Email was erratic; one out of three mails sent using the WordPress hosting failed. It was a gmail address, and the technician said we'd simply have to whitelist all of the failing incoming addresses, which is out of the question. So we changed the DNS back to the original, but found that the IPaddress/~custname/wp-admin was no longer functional. Called support back and the clown at the other end of the line told me we'd never actually been sent the "Welcome to HostPapa" email (which had arrived 10 hours earlier) and that I couldn't possibly be using the the CPanel that I was using at the time. Behind the scenes, we had been billed twice for the same transaction. They had "no idea" how that could have happened, so unless you're watching, expect them to "inexplicably" overbill you for their incompetent excuse for customer support.
I have one pack hosting on hostpapa,and after a few months using,i decided to stay with HostPapa. It's the best web host I've had and has everything I need. It's dependable and the customer support (only used it once so far) was quick and knowledgeable.
HostPapa does not have good support. Doesn't matter if you call, email, online chat, or start a ticket. Usually wait 5 to 24 hours for support. There server went down quite often and so we moved our website hosting to another company, after being with them for 3 months.
HI! I dont recommend them. I have signed up with them 2 years (as min). Uploaded my simple webshop (woocommerce) to their hosting with less then 20 product, no variation, not even prices yet. Each click took me 2-3 mins to react and they didnt give any servie or help to improve it. I wanted to cancel the subscription and they canceled my account, but no refund, so now I am with no service, no refund, no website and they even dont even want to help me. Only answer "you should upgrade to dedicated server". The worst experience in Australia for sure
Hostpapa provided exactly what I needed - an easy to use hosted server. I used it while attending web development courses in school. It's a great platform both for learning and deploying personal and professional sites once you're ready for that. I don't have demanding needs for a web server, so I can't speak about technical strengths of Hostpapa's services, but I can say that I didn't have any problems or notice any downtime.
I don't remember the details, but I did have an issue with something once - how to configure something perhaps, I really can remember - and their support was easy to find, quick to respond, helpful, and - most importantly - effective. Using live chat somebody helped me out, we solved that problem, and "that was that."
Also, there's pretty good documentation available about using the services, using cPanel, and if I recall correctly even some general knowledge regarding where it interacted with hosting.
There were many feature I didn't use, but I was very happy with those I did use. CPanel is a dream to use and great for beginners as it makes things "discoverable." You don't have first learn how to do something, you can quite often just play around and figure things out. The file manager was surprisingly useful, as in combination with the other features of cPanel I could do anything needed on any of my sites through the browser. Don't have you computer, but want to put up a quick site, quickly add a page, or make changes? No problems.
The only thing I didn't like was the adwords and marketing features in hostPapa's implementation of cPanel that were always at the top and could not be moved. They couldn't be moved and where just a bit of annoying visual clutter that I was not pleased with being unable to remove along with other links/icons I didn't need/want.
Every time I have had to call in to Host Papa due to my limited knowledge, there has been someone to talk to and walk me through what I needed to do. I really appreciate talking to a human person with their support department.
I have been hosting my site erikafarkas.com for more than 2 years now with HostPapa, and so far, I only have good things to say about them. Good quality, good value...I have been recommending them to all my friends and colleagues.
This is the worst hosting provider I have ever tried next to crazydomains! Their support is so unreliable and it would take another day for them to reply and when they reply, you have to tell them the issues again because different agents are replying... geez! And I never get my REFUND back! They said if I would cancel all my services, they'll send the refund back, but when I cancel everything, I couldn't log-in to my dashboard and guess what? bye bye refund.. Go try host papa yourself if you want to be on the same situation.
Hostpapa is definately a world class support company. From the day I have signed up with Hostpapa they have been nothing but god to me. We have had hurdles however. Anytime there is an issue with Hostpapa there is usually a problem with my server. In most cases this is attributed to load. I know that im working in a shared hosting environment and this is usually what the problem is, as this is a problem with any host i have been with. However, I do have to say, Hostpapa has some of the best client service around. I was moved at one point to a different server as I was having slow speeds and have not had a problem since. As a long time client of Hostpapa, I have noticed a change in service in the last 1 - 2 years. It went from terrible to world class.
Yes, I came from an opposition web hosting company that was very indifferent about the SERVICE they provided! I have been with three other web hosting companies in the last 10 years before I stumbled upon HostPapa. I must say, I am so glad I tried them out. I now have three domains with them and will be brining all my other clients over to them as their web hosting are up for renewal.
I usually get a reply within 24 hours if I email them my problem or question. I can go online with their chat if I am in a really desperate hurry for an answer and have it answered in a polite, helpful way. I love that they keep me posted on my problem solving by emailing me if they have to send my enquiry to another department. I am always kept in the loop.
My websites have not been down in the three years I have been with them. The pricing for their hosting is very competitive. I can't say enough good about them. In fact, i don't have anything negative to say about them at all. I am only sorry I didn't find them 10 years ago. It certainly would have saved much grief when I had been hacked into with some overseas hosting providers. :(
Very happy to refer them to anyone else in the future. :)
I like to use a Canadian provider for my website, and they have been generally easy to use and make changes on my site.
I've been with host papa for a few years now, and I have several (small) sites hosted on a single host papa account.
Service: So far as I can recall, in the years I've been with this host, I have had no reports of the site being offline.
Support: I have not needed to make use of the support team often, but I had trouble setting up my first site and wrote up a ticket. I was promptly (within the day) informed on how to set it up.
Overall: I am very pleased with the tools provided for seo, site maintenance, and domain name registration. I have successfully recommended this host to several others, and I would do so again.
Pricing is great and CPanel is offered at the base level. The speed is nice a fast. The only thing that's missing is SSH access.
HostPapa has been our web hosting service of choice going back to 2008 because of its excellent service and reasonable price. As a developer, I need to be able to get service 7 days a week and 24 hours a day. Like many developers, a lot of my work gets done between 10pm and 4am when it is quite and I can concentrate free of telephone calls and distractions. Besides being able to get prompt service in English from someone who is technically knowledgeable, it has been important to several of our customers that they be hosted in Canada by a Canadian based company.
HostPapa has been great for us and now hosts about a dozen websites for us including AusPostalHistory.com, CADAmmunitionDisposal.com, Cindy-Cook.com, and BreastFeedingHelpHamilton.ca. Our most recent addition was UnityOfMississauga.com and that transition, like the others, went very well.
I have been using HostPapa for many years. They offer complete hosting solution for very reasonable price.
their support center is very efficient and accessible. I particularly like the way their CPanel is build. They also offer third party solution deployment through Softaculous and it works like a charm. thank you!
I have used Host Papa for the last 5 years and they have been great. I broke my site a couple of times and they helped me to get it up and running within a couple of days. I have never had any downtime. I do webdesign as a hobby and recommend all my clients to use Host Papa.
I have been with HostPapa for just over three years now. Their initial offering to me of web hosting, domain registration and unlimited storage and throughput on my family website for $3.99 per month seemed extremely competitive and fair. But from the beginning I found that their customer service was difficult to access (no phone service) and seemingly inept at dealing with routine problems. Nevertheless I put up with this because of the low price and the unlimited services. When renewal time came last July I was shocked that they now wanted 6.99 per month for the same services - an almost doubling of the price for renewal. But it seemed too difficult to change horses in mid-stream so I signed on for another 3 years. Only afterwards did I discover that they were still offering the same package of services for $3.99 to new customers. When I brought this to their attention they refused my request for a price adjustment because they pointed out that their policies clearly stated that renewal would not be at any promotional rate then on offer to new clients. In addition, through a miscommunication on their part, when I asked them to update my home address on my domain registration they did so on all three registrant, administrator and manager addresses and then told me that since I was now the administrator and not them I would have to pay for the annual registration that was supposed to be included as part of my package. There was no flexibility or apparent concern for the customer on their part in these matters. I cannot cancel my service because they have another written policy that they will not prorate the amount paid up to the time of cancellation but will keep the entire three years of fees. I am left with no alternative than to not renew my service at the end of the second three year term in 2017, which of course is what I will do. Meantime I am stuck with a company which seemingly has no moral or ethical standards and cares little for its existing customers.
Just dreadful support, your queries are not answered unless you chase them, you wait ages on the live chat and in the most recent case the tech department was unable to follow a very simple instruction and my website has been down for 24 hours and counting.
Would not recommend.
Our business has suffered due to Hostpapa's dreadful uptime. Uptime Robot has clocked it at 93% at some points during the week, with our site being down for upward of 30 minutes at a time. Support queries take more than 24 hours (and live chat doesn't work at all.) Moving to another provider today.
Their software and support sites and uptime are so good, I rarely have to call them or access tech support. When I do (once or twice many eons ago) they were very helpful. Plus, I never I have to worry about exceeding any limits. They have a lot of software I can try out. It's fun to try, and I'll probably use some of it later. It's nice to know extra features are there even if I'm not using them right now. Great work!
HostPapa is a hosting service that wins for it's value of price-per-month charges. All the essential features are included, and uptime is acceptable.
Issues with Email servers, no longer free domain registration charges have given me reason for pause, but I have built several websites for clients and always recommend HostPapa for their hosting needs.
HostPapa is about customers. Every time I had questions, either technical or about my account, the staff was always dedicated and eager to help.
With the live chat function, it makes it easy to ask simple questions without having to pickup the phone :-)
I am a really satisfied customer and recommend HostPapa to anybody looking for reliable hosting.
- Ellie, Good Bird Aviary
Mail server is never working properly, mostly it is in timeout, our company has to respond to the incoming mails rapidly but it is impossible thanks to the service, the timeout lasts often a day or at least 6,5 hours. Horrible service! not recommend to anybody!
I thoroughly enjoy my websites being hosted by HostPapa. When there's a problem of any kind and there are not many. HostPapa support team are a great bunch of guys they are always ready to help and the plus factor is: HostPapa support team always solve problems in good time.
I have been using HostPapa for close to 6 years now. My website has never experienced any downtime and is always fast and the customer service is always friendly and helpful. I would not think of switching hosting providers. They have been the best hosting provider I have ever used and I recommend them to everyone I talk to about web hosting.
I have been using HostPapa for 7 years now and during that time I had no issues at all.
- great support (numerous FAQ database and quick respond to direct questions)
- great uptime (don't remember a time when it was down when I needed it)
- numerous add-ons to help manage our site
- very competitive pricing
I have had nothing but troubles with host papa. I've managed two hosting accounts over the last year and a half and am now moving to a new provider. I have been trying to transfer my domains for over a month. Every authorization code they've given me hasn't worked. I've been emailing them constantly. With one company their emails were constantly not going through and not receiving them. Went to support and they couldn't help us.
I thought maybe they weren't THAT bad, but now all the troubles I've been having getting these domains transfered it's been an absolute NIGHTMARE!! STAY AWAY FROM HOSTPAPA!!!
1) The worst possible support. Tickets are looked at after 48 hrs. Chats are not possible since you can be the first in the line and nobody responds at all.
2) MYSQL is offered but sites running with JOOMLA function on and off since the Databases do not connect with the JOOMLA Sites.
3) I have the impression that the administrators and technical Staff of Hostpapa make changes in the configuration of PHP, MySQL, etc on the fly without informing the customers. The result is that websites which use databanks are off line and do not work for a longtime.
4) The claim of 99.9 % uptime is incorrect. Our websites have been down for more that 6 days last year mainly because nobody took the time to read the tickets.
HostPapa is a trouble free hosting service at a great price. It offers lots of application plug-ins if desired. HostPapa utilizes cpanel gui/menu which is easy to navigate and understand.
HostPapa support has always responded within 24 hours of email submission and I have used livechat once with immediate response. HostPapa support deals only with questions regarding working within their Linux/Apache operating system - do not ask them specific questions on getting your page or app to work. You need to know how to modify your own htaccess and ini files. They have hundreds of how-to documents and videos to support frequently asked questions.
I found it easy to upload data/images, take pages from test to production.
I would recommend any customer to HostPapa for new website development.
A lot of free apps
When i use chat window, support is not very experimented. Have to open a ticket
I have been hosting my company's joomla website on HostPapa for 4 years. It is definitely the best value for my buck. I have had no downtime in all those years. I now host a couple of other sites on my account as well - one as a way of sponsoring a concert series. The support has been fantastic. When comparing to other hosts - their package only included one email for a domain - with HostPapa I can create as many emails as I want for unlimited space. As I've updated my site over the years the support has walked me through various steps. I plan to stay with with HostPapa!
I'm using HostPapa to host my Graphic Design site www.scorpiongd.com. They offer all the premium features of the top-end managed sites, but at a fraction of the cost. In the HostPapa Plan, you get unlimited disk space, monthly bandwidth and add-on domains.
They are Toronto based and I love to be able to "buy Canadian" when I can and they make it very easy to do so.
One of their best attributes is the support. They boast very fast response time to their tickets, and that's no idle boast. The last two tickets I submitted were responded to in an average of 7 minutes, and both of them resolved immediately.
You'll get the most out of HostPapa with a bit of technical knowledge (it's not fully managed, after all), but you don't have to be a genius, and the support is truly second to none.
I've had a couple web hosts over the years, and I've been satisfied with all of them, and delighted with most - but so far, HostPapa surpasses them all.
Scorpion Graphic Design
Easy to use, excellent price and fantastic service. A great place to get started and host your own domains, blogs, and other websites.
I originally signed up as they advertised as green web hosting.
Had lots of options and configurations available.
A charge was made to my account.
I was quite sure I removed my details and turned off auto billing.
Their email alerts even stated things along the lines of Act now or your account will expire!
After spending sometime on the phone I went and hit the cancel button.
For a partial refund. The amount remaining?
About 16 dollars. Really it comes down to the principle of the thing.
I have received Terrible customer service.
I was hung up on, I was refused receipt numbers for calls, Supervisor calls I was promised never called back.
At this point I don't care if i made a mistake or they did.
Maybe I didn't remove my credit card or turn off billing.
Perhaps their emails stating take action now or your account will expire were sent out incorrectly.
Of course with no way of tracking calls with receipt numbers we'll never know.
My issue doesn't matter.
But they way they addressed it does.
I couldn't call billing. I had to email them.
I chased them across facebook, their 24/7 chat, phone support.
No-one offered receipt calls, nor would they provide one when asked. They couldn't open a ticket, I had to go and do that online. Hard to open a ticket once you process the cancellation and close the account just to get a partial refund.
I certainly spent far more than 16 dollars making phone calls.
If you are looking, or know someone thats looking for web hosting don't use this company.
I have not received any recognition of the terrible service, the inability to provide receipt numbers, even their 24/7 chat person claimed they wouldn't send out chat logs, even though the system asked for an email. Surprisingly I did get a chat log. This is the ONLY recognition I recieved when chasing these guys.
Their own staff don't understand their systems.
You will be bounced from call center to call center, to staff with generic names, and a complete inability to do anything.
Except of course sell you a web hosting package.
I've been with HostPapa for years and having a number of domains running, uptime is important for me. I've only seen their services improve over time. Ive tested others but got the best services for my dollar at HostPapa.
I've had a good experience with hostpapa as was with a previous company and moved to hostpapa due to issues with the previous provider. In terms of hosting the instructions are easy to use and is good value however I would prefer that all emails were more integrated with outlook so that you can use all the benefits of outlook and the options to upgrade are costly.
When I originally set up my website, I had problems with the page loading correctly. The staff took the time to answer my questions and I was able to resolve the issues. It was also important to have a company with a Canadian background to it as well and the service has been reliable. I have never been "down" in the 2 years of running the site.
HostPapa is one of our preferred hosts. They respond to all issues professionally and in a timely fashion. I would, and do, recommend them to many of our clients.
Host Papa is great. I searched the web before I chose Host Papa and found it to be very popular. Host Papa was easy to get set up with and supplies you with reminders if you need to update your settings etc, so that your website is found more easily through searches. Host Papa is the only Hosting sight that I use or will be using in the foreseable future.
Hostpapa is by far the best host I've ever used, and prior to my current service that I have with them, I've used two or three different companies. Their service is phenomenal. Their prices are more than reasonable, they're a fully green company, and not to mention, their affiliate program has basically been responsible for paying my hosting service on multiple occasions.
I cannot say enough great things about Hostpapa. You won't regret signing up with them!
I have been using HostPapa for 5 years now and have no hesitation in recommending their services for shared web hosting. I have submitted many service request tickets and without exception they have resulted in quick responses. Whether the questions are technical or related to billing, the answers are always friendly and helpful. I believe HostPapa is a great choice if you are looking for great value for your limited budget!
I would never recommend this hosting company to anyone. I've been with hostpapa for 2 years and all I got was trouble. To start with, I was offered a free domain with my hosting account so I decided to transfer my domain to hostpapa. Every year, when it's time for domain name renewal, although it was free, they did not renew it. This happened twice in the two years that I was with them. It took more than 5 days in each time to get the domain active again.
This at least was fixed, to move to the worst problem, I received one day an email from them saying that my account was hacked and the files were compromised. They said my account was suspended and they need my authorization to reset my account which means deleting all my files. I refused to give them authorization and kept asking to get access to my files which they refused to do. I asked to speak with a manager. Someone called me claiming he's the manager but all I got from him was the same response, the only way to get my account back is to reset it.
I still didn't give them authorization, I am hoping I could get the files back one day.
As a small business web designer, I have recommended Host Papa to many clients as the hosting company of choice. All have hosted with them and I host with them as well. 5-star service for sure! Great hosting rates and package additions too. I highly recommend Host Papa to anyone looking for a secure, reliable host.
As a first time user, HostPapa was able to get me started immediately. my site has since gone through considerable changes and HostPapa gave me the help I needed to exact such changes. In fact we spent almost an hour initiating one of these changes. The representative was patient and helful and never made me feel like I was wasting their time. My site is always up and ready for action. Thank you HostPapa, I am glad I chose you. I am a well and truly satisfied customer.
These guys are extremely quick and friendly. The hosting packages are extremely affordable and unlimited so am able to host large files and not worry about space. Sometimes a bit of downtime, but what can you expect for such a great quality price!!
Incredibly terrible customer services, and problem solving... They attempt to make no direct telephone contact (owing to profit maximisation I am sure) when they've not understood something, or when something has dragged on, no accountability, their instructions around domain transfer are written for professionals (and do not cater for people with disabilities)... I wouldn't recommend them to anyone _ i would advise against....
Their social media is very smart though - and I'm not convinced the "real" feedback is representative of overall feedback - I've found many other horror stories on-line and yet on their sight.. everybody whom has written a review sounds as if they are doing cartwheels...
My problem has gone on for three months now, and whilst I have a responsibility in part, all of the issues would have been resolved if they used a) primary english speakers, b) called customers, c) trained staff
This company sucks, please do not do business with them. They are very hard to get a hold of and they outsource some of their staff. All they do is create tickets but no one actually helps you. We have been waiting several days for them to help us with our business website. I'm disgusted with their company and I hope they go out of business. We had opened several tickets but still no help, we left messages for call backs and even requested a supervisor. This company completely sucks, forgot about hostpapa for your hosting needs.
HostPapa is awesome. Everything goes so smoothly, they are great to deal with and help in any way possible. Their fees are affordable and competative. They get your site up fast and correctly and it looks like it is supposed to look wen you created it. Have never had any problems with my page or their hosting abilities. Would recommend to everyone that they should use HOSTPAPA for their website either for business or personal use as they will be very happy they did!
Host Papa sucks. It does not offer site back up as part of its features. You have to pay extra if you know about it. Our web site was wiped our and destroyed
during some MySQL updates taking place on their server where our site was hosted. Also their call centre is very ineffective and slow to respond to urgent matters. I had to wait 24 hours to be contacted by a low level manager. I asked to speak to senior management and was told that was not possible. Host Papa is a slick marketing machine but lack management accountability and IT savvy. They offered me a year of free web hosting which I declined given the site cost several thousands of dollars to develop and is a major part of our outreach strategy. I was asked why we did not have it backed up and my response was simply almost all other host providers offer this as part of their core services and we did not back up to the C Panel. Lesson learned on our part. I have to say in fairness the site ran smoothly for two years so we had gained a comfort level with them. That was not good thinking on our part. Please be very careful in who are selecting as prompt customer service and backup processes with a strong commitment to IT are critical should an incident happen. I would not recommend Host Papa. Pay a few extra dollars per year and go with a provider that has your best interests top of mind.
I have been using HostPapa now for two years, and compared to the previous hosting company - which shall remain un-named - HostPapa is a dream. They are very available for any kind of assistance, and they are excellent at walking me through their systems. They are very inexpensive, consistent, and have provided me with safe web hosting and email services. Ease of use, availability, and price would normally have me happy, but the fact that they are also good corporate citizens and committed to environmental leadership in their business model and, ahem, Canadian are both big-deal reasons for my loyalty to them. Proof that home-grown companies can compete, show a triple bottom line, and do well.
HostPapa has been awesome for our church website! The content management system is user friendly and easy to use. When we first signed up, we did not understand all of the policies and billing info so I called their customer service and received excellent support. We have barely had any downtime on our website, and it always seems to be working at top speed. HostPapa also offers various add-ons such as an email marketing tool, which is a fun and creative way for us to stay in contact with our members. The site also allows us to upload various types of content (videos, audio clips, etc) which was very important for us. It has been very easy to manage our account with HostPapa's online system as well, we can add/cancel features with ease! I would highly recommend HostPapa to anyone looking to create their own website. Whether you have extensive or minimal experience, HostPapa can help you!
HostPapa has been very reliable and they are always improving their service.
Their Customer Service reps are a hit and miss though.
Overall, very comparable to the other big hitters in the hosting business.
I have been with hostpapa for over 8 years. Up until about 6 months ago I had very little to complain about, other than the website speeds being a little slow. Then I lost over 3 months of work across 4 different websites (under one hostpapa hosting account). All websites were reset back over 3 months including the backups. Despite asking for explanations and assurances that this would not happen again, I got nothing - not even an acknowledgement of any problem their end. Their stock response was 'well it is working now', and use the backups to restore (that had also been reset).
Over the past six months I have had so many 'timeouts' where my sites have been offline, and such little support or even response from Hostpapa that I have now changed my hosting company. I moved two hosting packages - both were experiencing downtime every single day (around 10 different domains/websites all experiencing the same problems).
A charitable organisation that went with hostpapa (on my recommendation), has also had the same time-out problems and a really slow loading website. On Friday we experienced a 500 server error - and after numerous amounts of telephone calls and support tickets, we still have a a site that is not working. They basically say sort it out yourself - this is despite sometimes being completely locked out of the cpanel, with time-outs on any processes that we run from cpanel, such as table repair and optimization. Pretty much everything we do comes up against a brick wall. The telephone line says 'well all we can do is....' and some of the telephone support team are rude and condesending. The email support is a joke, with emails arriving at a 24 hour period with pretty much the same response - sort it out yourself!
We are in the process of migrating to another hosting company, as we have no other way of resolving our 500 server error this end, and they refuse to do any work their end, but even this is meeting a brick wall as we are locked out of the control panel. We are at a point of probably rebuilding the whole site again as we have no way around their total lack of co-operation or support.
Basically if you have a slightly larger than normal site, or if you have more than a handful of websites on your hosting package - prepare for problems; problems that they will not help you with. They will not budge when it comes to PHP memory allocation, PHP time limits, sending more than 50 emails in one hour, and lots of other settings that are too low. They are not unlimited, and watch out if you go over their HIDDEN limits.
Poor poor poor Hostpapa !!!
Lots of included features with the cPanel interface. Online support is usually pretty quick; phone support is also pretty good (though surprisingly slower than the online chat). Every time I've submitted a trouble ticket, the issue has been resolved and usually fairly quick. Price is great and lots of bandwidth/storage.
Hostpapa is a great hosting service. It has good features, good security and they deal any issues very quickly. I have been using them for several years and haven't had any problems that specifically applied to my site.
Presently HERE IS A COMPANY WHO KNOWS ITS BUSINESS! (furthermore esteem its customers!!!)
I have been working with Hostpapa for not many years now. This facilitating organization ought to be a model for all others - they are well worth my time composing. Beginning from their super kind and understanding US based client help, proceeding onward to their 100% up time, information, reported help, huge amounts of characteristics, including all fundamental reinforcements, autoinstallers, and so on. Don't simply take my assertion - provide for them a testdrive - put one of your spaces on their servers and go insane - in a matter of moments you'll accuse yourselves for squandering your time and disappointments with all different hosts! Disclaimer - I'm not partnered nor paid by Hostpapa - I'm their client and an exceptionally upbeat camper!
I have never had any problems with Hostpapa. My website has never experienced any downtime and runs smoothly 24/7. Hostpapa prices aren't bad either, although I'm not too experienced with price shopping for web hosting services.
HostPapa gives Great service and a Great Price! I've used hosting sites before but HostPapa is my new favourite... HostPapa Rocks!
I was looking for a place to host my photography blog and came across Host-papa as a result of that. I was fed up with my old hosting service provider and HostPapa impressed me with their amazing service. I was able to set my Wordpress website easily with less hassle and manage it according to the way I want. The 24 hour customer support service is icing on the cake and I got the opportunity to get a quick response for all my concerns. I like the overall options they have and highly recommend Hostpapa to everyone out there, who are looking for a trouble free hosting service.
Support is useless - can't even setup a simple cron job within 7 days. Takes 20 hours for a reply to a critical ticket. Online support can not do anything - all has to go through trouble ticket system. AVOID!!! There are many better and cheaper companies out there!
I have been using HostPapa for over 7 years. I am currently operating 4 websites with them and I am extremely satisfied with their service and the value for money. The websites are always "up". They are hosted in Canada which is important for me. They have a good selection of of tools in the control panel. There are plenty of email and domain forwarding options to handle a variety of website configurations. They are also very responsive to all customer service request. Recently, when the heartbleed bug came to light, HostPapa was proactive in letting us know immediately that the appropriate patches were put in place for our continued safety.
Having a great experience with HostPapa. I really appreciate their fast customer support and friendly behavior. My site is never down till now, the up-time and the speed is great. Speed and up-time are essential to run a business perfectly, HostPapa did it for me. I got all the required scripts and features from their cPanel. I will surely recommend this hosting to anyone.
I am new to HostPapa and am experiencing email synchronisation issues between Hostpapa and my email client Outlook (several times a day there are connection issues to the HostPapa servers). The Support is very unprofessional and they just provide script answers that are not solving the real issue. They also close your ticket with each reply, not when they provided a solution. They seem to have infrastructure issues with servers that are not reliable. As this is my business's website, I will be moving to another provider. They are cheap but that's about it I am afraid. Very disappointed.
HostPapa works great, I have been using this since the past 8 months or so to run my new company website and I have nothing to complain about. It is much better than the previous hosting I used. The website never had any downtime, it has been running smooth 100 percent and "Attracta" service enables the web site to be well indexed on the search engines. It is easy to navigate and manage with great features. The customer service is professional and punctual, I had a few queries in head to have resolved before hitting off and everything was sorted and I was confident to go ahead with HostPapa.
This should be a great hosting experience for anyone trying to select one, give HostPapa priority, you would be so glad that you got your hands on it.
HostPapa is a great host it's like a father to me! I was a newbie at choosing web hosts cause I didn't understand most of the specs that the web package offered. I gave HostPapa a try and asked support to help me setup my website which they kindly did. They helped me how to setup the domain & upload content to my site in the most easy way. I totally recommend you try HostPapa if you're new to setting up your website.
I've been trying to resolve email problems with Hostpapa and their support is slow. It takes them sometimes days to respond. A different person each time. Sometimes the responses are disrespectful or condescending. I'm new to this world and would have appreciated a little more patience. They still have not resolved my problem nor have I received the phone call I was promised. I'm looking for a new hosting company. Very disappointing.
I have used Host Papa from a fair number of years, to host about 6 difference sites that I have been involved with. The value is outstanding, the communication is great, and the limited times I have needed to seek support they have been direct and helpful in a timely manner. Simply nothing negative to say. Have and would again recommend to others.
I have been using Hostpapa for my hosting services since 2008 and have not experienced any problems.
My site has been up 100% of the time.
I appreciate the "Attracta" service, that enables my web site to be well indexed on the search engines.
i knew there is a bunch of other services I could be using when I have time for that.
I appreciate the fact that they are using Green Energy.
Price is very competetive
They are located in Canada and my business also.
HostPapa is simply amazing, the amount of features they provide is breath-taking, their free advertising credits are very kind and all this for an incredibly cheap amount. They advertise how green they are which also makes me feel more conformable when buying more hosting from them. Their support is pretty good, not the best, but being a big company means they must have a lot of emails to go through. Buying from HostPapa was well worth my money, hopefully it will now be worth yours.
If you are looking for a hosting provider without any problems, just go with hostpapa as I did since I upload my website, never look back to any other offer.
Always up, fast access 24/7 for my clients, I'm happy!
I am not a tech savvy person and when I started my business, a friend recommended I use HostPapa for my website. I am so happy I did, it was so easy to use, I got my webpage up and running in no time and when I had a problem HostPapa's tech support was awesome - the attendant was friendly and very helpful.
Thank you so much for running such as great service. I have recommended you to everyone!
HostPapa is a very good host. Every time i got trouble they are there night and day every hour. It's nice to have people who can help when trouble arrive and it's your first time having a website. They offer a very good price, and they offer to buy the domaine name directly on there website, and that's pretty cool. I've been refer to this host and i will refer people to them. It's nice to know they are ecologically responsable. They can handle every document whitout trouble, they just take it.
The customer support is extremely unhelpful. Some rude guy even sent me a link to an incomplete blog post as an answer to my question. My website was down for two days and I had to solve my database issue myself because live support could not help me and e-mail support didn't even try to look into my issues.
Price is good, though. But if you want to stay away from grey hair, choose another host.
I needed a web host for my blog, and decided to check out hostpapa. I chose them because they have better rates, and offer more than other host sites that I looked into. I am completely satisfied with their service. I was especially impressed by the 24 hour customer service. This was my first time using a web host and I had a few minor questions. Customer Service thoroughly helped me with my issues and gave me a better understanding of their services. Hostpapa is a professional company, and I recommend anyone who wants to take their blog up a notch to try them out. They are truly dependable.
I really like all the program options available to assist with web design. The menus are clearly understood and easily accessed. I like that they have tutorials.
As a very environmentally conscious citizen, I was looking for a web hosting company that had similar globally-friendly views. Luckily, I found Hostpapa.com and couldn't be happier. Not only do they use 100% green renewable energy to run their data centers and offices, but their extras and customer service are exceptional. In the past, other web hosts I've used give only an automated "customer service" (yeah, right) hotline, then take hours and sometimes days to return my calls. Hostpapa.com offers multiple ways to seek support: telephone, video tutorials, a knowledgebase, and even live customer support. I love everything about this service and definitely recommend.
From past few months I've been looking for a web hosting service that is reliable and pocket book friendly as compare
to my previous so called web host I've had - '1&1 Hosting' - It was a total disappointment.
After a lot of search on internet I came across 'http://www.hostpapa.co.uk' web hosting services that not only
provided the basic needs but an unlimited package, where I got unlimited disk space, emails, bandwidth and so much more.
Fantastic tools & SO EASY TO USE. I had my site hosted in what seemed like minutes and I now have a fully functional
website that includes 7 email accounts, 24x7 support and huge web space. Not only they provided
with fantastic customer service but also with great video tutorials that were immensely helpful in
providing step by step guidance. So far I've had no downtime And I must say that you cannot beat the price!.
I look forward to returning to Hostpapa for future sites.
I'm extremely happy and would Definitely Recommend it to everyone.
Keep up the great work :).
Host papa provided me with everything I needed for my new company website and even more. I haven't tried the many bonuses I got when I purchase the domain, but to get some goodies for free is always good especially if you need some advertising or marketing help.
The price was the lowest I could find for a .ca and .com website.
I used the support once, because I did a mistake when launching the site and I could chat quickly with someone that was really helpful and everything was in order in 15 minutes.
I am absolutely amazed by the customer service I received while signing up for my HostPapa account. I was referred by a friend to try the hosting. I must say the the service alone far exceeds the previous company I was with for my website hosting. If you are still wondering if HostPapa is a good I would recommend them for you to try.
I used HostPapa for my Travel blog/website and I must say I am extremely impressed with the outcome. I have managed to create a wonderfully attractive website using the tools that HostPapa provided for me. I had their customer service phone me up when I signed up and they took me through everything from building the website to certain designs that tend to be successful and some to avoid as they usually end up with little to no traffic. The uptime is brilliant and my website has been up for 100% of the time since I put it online. The webhosting size is great and I can fit all my information about places of the world, photos and videos. It can host some good traffic amounts too. My fairly popular website is continuing to grow and though the help of the HostPapa service I have been taking it to the next level. I recommended this to my brother too as he was also wanting a website that can hold a lot of content on it. He too has had a brilliant time and his website is now up and flourishing on the internet.
I can only speak from what I know but 2 successful websites out of 2 makes for a strong hosting company and one that is professional and reliable.
To Whom it may concern
I have been a Host Papa customer for about 4 years now.
I have gone through a few learning cycles trying to figure out the ins and outs of web sites and the lingo.
Your help centre has always been prompt and very courteous when assisting me through the issues I was faced with.
I highly recommend Host Papa as a web service provider.
Systems Strategies and Sales Limited
1727 Highpoint Sdrd.
Caledon, Ontario L7K 0J8
Tel: 519.938.9305 Fax: 519.307.2137
E mail: [email protected]
Support is disgusting and VERY UNHELPFUL. Just want to reset your account when it has been hacked, so you loose all your websites and information.
Online support can't do anything - everything has to go to tech support via email. Takes day to have the simplest tasks completed.
My account has been hacked 4 times in 6 months, even with random passwords.
Don't waste your time with this company!!!
I originally signed up for HostPapa to be able to have a separate Email for personal use. I have had such a great experience dealing with HostPapa`s customer service that I have decided to build a webpage and use them for hosting. The setup for the website hosting was a snap. If you are needing a great hosting provider I would strongly suggest you consider HostPapa.
Hostpapa shared hosting simply sucks, uptime is below 97% and really slow in general. When I asked for refund because it did not respect the 99.9% uptime guarantee, they just told me that that was subjetive...
Hostpapa are great. They provide the best support when needed. Downtime is always minimal. Customer service staff are second to none. I have two domains with them and will be using them for all future services. They are also great value for money (likely the best in Australia). The cPanel is packed full of features. Highly recommended
I used HostPapa for about half a year, and didn't have many issues. As I started having more visitors, I realized I was having a strange issue where sometimes my website just wouldn't load, but it would eventually load if you kept refreshing the page.
I've now had to open 3 support tickets about this as they haven't resolved the issue, but they keep closing the tickets when they tell me they're "looking into it." Now I can't access my site or its control panel at all, and it seems to have started right after I reported the issue for the second time, so I really have no idea what's going on. I'm very disappointed and will definitely be switching hosts.
I've setup many websites with HostPapa. The uptime and price were the main consideration. HostPapa gives us good value for our money. I've only had to contact the help desk a few times - the tickets were promptly answered. I highly recommend this host.
HostPapa is the best ! The price is right, the features are more than enough, the service is great and the uptime is far far better than my previous web hosting company. I highly recommend hosting your website with HostPapa.
HostPapa is a great hosting service. Im HostPapa customer since 2012 and I really get all that I needed since that time, like online customer support. Thanks HostPapa.
HostPapa is my first foray into running my own website. Been with them for over 3 years and have never had to call support, because there has not been a problem as yet. I have not noticed any downtime either. They made managing my website quite easy using the Control Panel and I did not need to be a techie to make things happen. Thank you guys and I have been recommending you to my friends.
Using HostPapa has been a fantastic experience for my business and me, I can't afford to have any downtime doing what I do and HostPapa is very reliable and always up. I have never had any problems with my website being down and having a reliable web host is important. I have used other web hosts in the past and have had some bad experiences with my sites going down and staying down for an unlimited amount of time.
The tools here at HostPapa are very easy to use and they offer more tools than my former provider. There customer service is top notch here and I don't have to wait forever to speak to an agent when I have questions. I do have to say that I have had very little to asks since the control panel is simple to use. I highly recommend HostPapa to use for any business big or small, you will be satisfied.
One other thing that I love about them is my website loads quickly and their servers do not lag and cause my site to load slowly. My experience so far has been great and I see myself using HostPapa for a very long time, forever as long as I am in business.
Good features but absolutely dreadfull, very slow, useless support, both sales and technical support. Therefore beware for sites that need to be up >99%of time.
HostPapa provides all the services that you need at a reasonable cost. You can choose to use some or all of these services, depending on your Website needs and your Website building skills. In any case, the HostPapa interface to all services is simple, straight-forward, easy to understand and easy to use. The powerful cPanel interface is standard, which eliminates the learning curve for Website creation and maintenance. HostPapa support is excellent; they have provided detailed answers to questions and how to do things, which is beyond the call for support. All your support "tickets" can be reviewed at any time. If you have a team working on your Website, adding and managing users with different authority levels is easy enough to do. Billing and invoices are available at a glance. Transferring Website domains into HostPapa is fairly easy to do. The fact that all of these services - Website creation, cPanel, billing, users management, transferring - are available from a single interface is positive for HostPapa users.
Very reliable, easy to operate.
Excellent applications to know who visits your website in real time or with montly datas.
Support is very easy to access both by phone and message. I've never been on hold for an unreasonable amount of time, which is impressive for a company of their size. HostPapa's support staff is both professional and knowledgeable. The only problem is that some customer service agents have heavy French-Canadian accents, making it difficult to understand them. But, this has never prevented me from getting a problem resolved. No doubt they think my Texas accent is heavy too!
I used to think HostPapa could do a better job with their support documentation (too hard to locate topics, too few topics, and not enough step-by-step detail), but I think it's improved since they upgraded their website with the new dashboard and other features.
I have four websites (soon to be six) with HostPapa. I've been a customer for two years, and I highly recommend them.
Just simply the best web host provider 24/7 ready to help you ask they answer and also walk you through steps. Also i am simply having fun just playing around with different features on this host server they are the best i started asking alot of people to switch
Host Papa has been very fast/successful at handling any of our issues! That being said there has not even been that many issues. The user interface is also very easy to figure out.
We just got a mail saying: "Take 5 minutes, submit your positive HostPapa review to one of the sites below, and in return we'll give you up to $36 worth of HostPapa services!"
Unfortunately we just left HostPapa. We had weeks of complaining when we had 500 errors, and being told the issue was resolved. The fourth time we contacted support, we were told instead: "Your account has way to many connections for shared host you will need to looks at moving to a VPS or dedicated hosting account. Unfortunately at this time we only provide Shared hosting accounts."
I've been with HostPapa for over 5 years and highly recommend them for anyone looking for a company that will actually talk to you and work to understand your needs.
I moved to HostPapa after a very frustrating, and costly experience with another hosting company, and have never looked back.
I was paying for backup services only to find out after the site got hacked that the backup was being done to the same harddrive on the same computer as the rest of my data. On further investigation, this was not the only thing I was paying for but not really getting. The sad truth is, it is very difficult sometimes to know what you are and are not getting until its too late.
I looked all over for a replacement hosting company and HostPapa has been great.
- The support is friendly and quick.
- If they don't support something they are up front and tell me (very important!)
- When I have unusual requests I never get the "that's not our policy" speech. They are always helpful and work with me to find a solution with them or appropriate hooks to an alternate method.
- The price is very good.
The only downside was that I had to move my video hosting to another site, but this is understandable given the low price I pay for my hosting. Even with this, they worked with me through the transition to keep my business running while I found a more suitable solution.
Two thumbs up for HostPapa.
I have several sites hosed with HostPapa after moving my domains to them from a bad web host. I have now been with HostPapa for over 4 years and have never had any issues with their service or costs.
I have had to contact support on very rare occasions, and the issues have always been dealt with quickly.
Most of the sites I host with HostPapa are small sites with low traffic, however, I do run two very large sites with medium traffic (1 site on average 400-500 visitors per day, other site between 1000-2000 visitors per day) and have not had any access issues, or issues with the speed of the sites, etc.
I also test various types of Open Source software on a sub-domain, from CMS, mapping software, directories, etc. and have had no problems running the various software.
One of the domains run an SSL certificate, again no noticeable problems. The only thing I do not host with HostPapa is video content seeing as it is shared servers as I would not like to affect any other sites sharing the hosting server, but then there is the option for uploading video content on YouTube, Vimeo, etc. to handle videos.
The last two points I would like to make why I continue to host with HostPapa is with regards to security of the servers, blacklists, etc. I used to run an URL shorten service which was then abused by spammers, this led to a complaint being registered with HostPapa that the domain was spamming. Of course the domain wasn't responsible for the spamming, but HostPapa took immediate action and suspended my account after notifying me of the issue.
I provided feedback to HostPapa, who quickly investigated the case and re-activated my account whilst I took measures to prevent the spammers abusing the site.
What I appreciated about this, is the fact that the company were proactive in making sure one of their clients would not affect their other clients and were quick to isolate an issue that could be problematic for their other clients, and the fact that they were approachable and helpful in getting this issue resolved for me.
The second point, is that at some point one of their clients had a compromised WordPress site which resulted in the server IP address being blacklisted, which affected other sites sharing the IP address. I reported the site to HostPapa and the blacklist status. HostPapa took immediate action against the compromised site (the details which I do not know) and the blacklisting of the IP address was removed on the same day I made the report.
These two incidents, showed to me that HostPapa are proactive in protecting the reputation of their clients that choose to host sites with them and are proactive in investigating sites utilising their servers, especially if sites are compromised, or rogue malicious sites. I am comfortable on the shared hosting knowing that any bad website will be dealt with quickly without it having a negative impact on the sites I manage.
Overall, I have used several hosting companies, and so far, HostPapa has provided me with a hassle free service, so I am happy to give them my recommendation.
About 5 years ago, I had been researching various providers and was a bit overwhelmed at the options. Then I found HostPapa, and their "green hosting" appealed to me, as did their pricing. The first few years, I did not do much with the space. In the last 1-2 years, I decided to finally put up some content. I am not an avid updater - the web content is for my photography which is mostly hobby. When my renewal came up in December 2013, I started searching for another provider to see if I could find a better price. Nothing to do with their products and services, I was just looking to cut some of my costs. When I asked HostPapa to close my account, they inquired as to the reason, and I was honest with them. They then offered to match the pricing I had found with my new provider, so I decided to stay with HostPapa. They were very prompt and courteous, and I appreciate their wanting to keep me as a customer. :)
I have been with Hostpapa for 2 years without any problems. The support team are prompt and all questions are answered in a timely fashion. I am very pleased with this service and would and have recommended Hostpapa.
I have two accounts with host papa. The first I have had for several years, has several domains and sub domains. The configuration was extremely easy to do. In the several years that I have been with host papa, I do not recall any downtime. There have been some glitches to do with making multiple calls to a webpage (loading 15 assets at a time, these were resolved very quickly.
The cPanel is packed with feature for beginners and advanced users alike. For those wanting to host something simple like a wordpress, droople or joomla site this is dead easy. The support team will help a complete novice get started.
For those more advanced users setting up SSL certificates, creating MySQL databases and so on is a very basing process. You can access everything that you could need as an administrator and have a platform capable of virtually anything in terms of lamp development.
And I think that the prices are reasonable too.
I have been with Host Papa for several years and in that time I have never had a problem. For the price you can't beat the value. Amazing storage space, zero down time and tons of useful features. I'm always kept in the loop when new technology is added and I have full control over everything. The scripts work flawlessly and upgrading is simple. Speed is never an issue and it's super easy to check web stats and email - any time!
I've switched hosting companies this year, and have been very pleased at the product HostPapa provides for a great price! Customer support (via telephone) were able to rectify a transition problem I was having, and made it right.
I would definitely recommend HostPapa to my friends.
I have been a HostPapa customer for a few years and while I have one of their basic hosting packages, it gives me everything I could want and more. I have the room to experiment with new CMS's to see if they are suitable for my site, I have room to store lots of images and videos, which is great for a photographer.
While they have created a backend that is very user friendly, and can instantly install programs for you, it is possible to go in and tweak or build your own files. Most importantly their customer service is always able to help, or point me in the right direction for information I'm looking for.
I am in the middle of moving a site I work on for a group, over to Hostpapa, because the current provider cost more and has less space.
I have been a Host Pap customer for over 6 years now and I could not imagine looking for a new provider. I run a Rock and Metal Music Magazine online and Host Pap has been there with me 100% of the way! If you are looking for excellent customer service, a value for your money and a hassle free company then sign up with Host papa!
I have been using HostPapa for over 5 years, Their uptime is fantastic and they have on the rare occasions I have had a problem replied and resolved any issue quicker than some of my more local hosting companies.
The running costs might not be the cheapest out there but when you look at what you get compared to the cheaper ones you really do get value for you money.
and to put the icing on the cake they use 100% Green energy which I think that alone is worth paying a little extra for.
If you're looking for a great and reliable hosting company for your site look no further than Hostpapa.
In the two years of hosting my website with HostPapa I have been a very happy customer. Everything works and performs as promised. I view the hosting service from HostPapa represents excellant value and positive way to grow my website.
I have to say, the thing that I value about HostPapa the most is that I cannot remember a single time there my website has been down. I have been using them for more than 3 years and have never received an interruption in service, something that is essential because all of my business is generated through my website.
Decided downtime and companies attitude dismal,they make changes without first letting you know,then you wonder why your site is down,when I decided to pull out it took weeks to get the info I needed to move, if you are not careful you will loose your domain when you try to leave,services I had paid for annually they just cancelled with no chance of a refund,they do not back anything up,they will sell you a product that automatically backs your site up,but what they don't tell you is,once you filled your quota you cannot delete it only buy more space,which on a busy site could cost you £1000's a year. Page loads speeds are terrible and when you question why,they blame your site,so not a honest company to deal with and I am so pleased I left when I did
I love hostpapa, they have given me the best support when I needed it, they advised me on the best way to do things and have given me the best service. Downtime is minimal to a point where i barely notice it and the customer service staff are second to none. I transferred my domain name and it was simply effortless... As for value for money, you could not get better.. In the C panel there are so many options, web page builders and more. Hostpapa is the best I have ever used...
Although I agree with what Hostpapa is trying to do (CO2 neutral, green, etc.), their equipment just isn't up to the task. The hosting is very slow, and the emails are near on impossible to move to other folders within outlook.
I like the company and really hope that they spend a little cash to sort this issue out for the sake of not only their customers, but also their business. Vodafone in Australia provided a terrible service to their customers....and the majority of them left. They are now having to spend millions of dollars to try to regain what they once had, why didn't they just sort out the issue then when they had the cash coming in?
Set up a page with them which was taken offline due to spam within 5 minutes. The dashboard was locked as well and the support did not reply to e-mails. Then it was up for a few days just to be shut down again without notice. The live support doesn't know what they are talking about and ask to contact the inresposive e-mail support.
Worst company ever, trying to get away from them.
No tech support for 3 days, no reply to any of 3 tickets, 2 tickets deleted without so much as one reply, 2 phone calls with information having been left on an answering service and again no reply.
Just made another phone call to tech support and got through (amazing) don't get too excited , got told the system for tech support is down,....so again no tech support and issue still not fixed!
Run from this company as fast as you can.
Worst service ever!
We have been with Hostpapa for over 4 years with no issues. There support is always very friendly and helpful. Last year we even got a free SSL certificate which we used for our new online store and second website with Hostpapa. I would highly recommend them to anyone looking to purchase web hosting.
hostpapa ! their mysql server is off at least 50 percent of the time, that makes the website down for the same period of time. No message, no information, when you look at their support webpage about network, only one information: everything is working fine !
So it seems that if you are not a valuable customer for them, nobody will care about you, your website, your job nothing at all.
The online support just recommend to submit a ticket.
If you do, you receive an email: sorry for this problem ! Have a good day !
Terrible. if you didn't pay yet, stay away from them !
Im a brand new customer, I could not log in with any of the codes as copyed and paisted to me. I then changed it and changed it again, it still failed to work. I used there HELP interactive and gave up waiting. So In short if have totally waisted my money and cant get my domain name back to place it with a better company.
This is the worst company I have ever dealt with. We have been trying to transfer to a new host, and transfer the domain from Hostpapa. They waited 9 days to send the auth code to us, and made us cancel the account before they would start the process. Now, because we are canceled and can't access our account, we can't change the nameservers to point to the new site. They have been unresponsive, we even tried waiting on hold for over an hour. The staff are unaware of what they are talking about, and have made this whole process a nightmare. While all this has been going on, our business site has been down. I hope that everyone reads the reviews on this site and never has to use this company. They should be put out of business.
They promise the earth, but don't understand what they doing. Support is confused and sporadic. I required SSL email, which they said that they provided. Then they stopped it. When I reported the fault, they said that they had NEVER offered SSL email. So I spoke to their support supervisor, who said that they did provide it. Worse still, the email set-up pages that they show, which are the standard one which come with the Cpanel package, 'recommend SSL', but they count not be bothered to edit these pages to say that they don't offer SSL email. Many times around this bouy later I have given up and gone elsewhere.
On my other site there was an offer for a FREE SSL upgrade, which of course never worked, but they didn't know why, so I gave up. This years, they have asked for money to KEEP the SSL upgrade. WTF.
Useless, utterly uselss.
If you have simple needs, don't care whether it is succure, want to be Green, and save money too. HostPapa is probably OK. If you know what you are doing, and want a professional hosting service, stear clear.
Hostpapa wiped my entire hosting after finding one hacked file which could have been removed individually.
They didn't warn me, and in fact gave me no notification.
I lost a number of websites immediately, and they don't backup their servers, so they were gone for good.
Their technical tools for domain management are extremely limited (can't change a nameserver without waiting on their slow support) and their attitude towards me asa customer was downright awful.
You will regret choosing hostpapa as a host. Don't.
I had to move my site to HostPapa because the previous ISP was having too many problems. It's a fairly complex site with e-commerce, database, and trouble-ticket system. I found HP support to be very helpful and patient while I set up and adapted the site to their server. It's running well, and I have only praise for their support team.
Not only are their fees much lower than my previous ISP, they offer more tools and services to make my job easier. I would certainly recommend them.
Promise the earth deliver little .. as with any company it's when you have a problem that they show their true colours
Customer support promotes a telephone number but makes you deal via email and tickets
and the support and help is woeful! Just sending out links to articles instead of helping you resolve your query
As a previous review mentioned trying to cancel a service even when dealing with them directly on the phone is impossible
If you are any sort of business steer well clear
Hostpapa was our provider for several years. While our site was custom developed we had a good experience with no problems. However, we opted to go with a hosted membership management application and website about 18 months ago, so only needed domain hosting/redirection going forward.
Hostpapa's support staff were not able to help our volunteer staff to set up the redirection of our domain A and CNAME records, and instead suggested that we move our hosting to another provider that offers these minimal services. It took me about 30 minutes to figure out how to make the changes in cpanel myself to at least utilize the remaining time on our Hostpapa account. Strike 1.
Our volunteer staff member called Hostpapa to figure out how to transfer our domain to a new provider that will charge much less for a simple domain hosting/redirection service. Hostpapa support staff assured her this was not necessary, and that they could provide this service for us without charging us for a full hosting service. Two months later, our website became inaccessible via our domain name. Strike 2.
I called Hostpapa to resolve the problem. The first person determined that the problem was that we hadn't paid our $254 bill for a full hosting service. (the one we had a cancellation email for from two months prior) The second person explained that our account on the server was deleted, and could not be reinstated without a supervisor's approval. I indicated that I would be transferring the domain to another provider and needed to understand the procedure for doing so. They couldn't engage tech support until the original volunteer that set us up added my email to the authorized email list. After having my email added, hours later another support agent assured me that we would have "911" priority, and that our newly engaged domain provider's needs would be met in short order. Over 24 hours later, after follow up calls at 2, 3, 4, 14, 20, and 22 hours past the time when we were given 911 priority, we finally had what we needed to ensure our website was available again. We were one of two 911 priority calls at the 14 hour mark. Strikes 3, 4, 5, 6, 7, ...
The lack of understanding from the support staff of the capabilities of their own systems, the poor response time to resolve critical problems caused by their actions, and their unwillingness to provide a reasonable solution for a loyal customer of several years, earns Hostpapa this terrible review.
I don't really recommend Hostpapa...
Hostpapa offers you unlimited (bandwidth and disk space), but don't believe that! When you start getting lots of traffic and making money, BOOM! Your account is suspended. I didn't know what I did to my website, but one day when I logged in it just told me that my account was suspended and the Hostpapa staff were not helpful at all with my situation. When you look at their website, it looks like it's great value, but many of the things there are fake or hard to get, for example the $100 Google Adsense Credits is only after you spend $25 yourself. If you are a blogger starting out or a small business, I'd recommend you to stay away from Hostpapa, but if you really like this host, remember to backup your stuff regularly. Hostpapa really does provide good value, but it's load speeds are slow and the customer support is bad.
The site I worked on was very easy to upload and set up, lots of on-line features, have had no down time issues at all, technical support is a live person and quick. Great value for money when buying a three year option, only thing that I can say that is negative is that most of the free extras ( like Facebook credits ) are no use to a UK business. I would recommend host papa to other businesses
Good services, good value, but it´s down too much time, and their costumer services is really poor. I´m not 100% unsatisfied, but I expected a lot more from them.
I changed to them recently after much suffering from Crazy Domains who are if you are contemplating using them an absolute DISASTER and a MUST avoid.
I have found HP efficient in terms of answering queries all be if i know we have gone off line for a short period of time a couple of times but by and large they have been OK and Certainly made Crazy Domains look even worse.
What i have found that has frustrated me despite many discussions is what seems their inability to stop or filter spam mail?
Do others have the same issue or for that matter have any suggestions as to how to stop it as i is getting out of hand?
Absolutely dreadful. Customer service is awful and unhelpful. Steer well clear of these people.
Cancelling a service is made close to impossible.
Absoloutly terrible service from HostPapa
Even trying to leave them was difficult, 5 days to change an IPSTAG???
Steer well clear!
Host Papa has a great value for price. Almost each time I had to call tech support, I did get a live person who was helpful with my problem. The tech support has gone above and beyond in answering my questions and explaining the answers .I have been using Host Papa now for about 2 years now, and have had no major problems.My experience using HostPapa has been great over the past 2 years. I have not had any issues with reliability and the hosting control panel is very easy to use.considering the price, Its a great value for the service they provide. I have recommended them to my friends who are also using them now.
We set up an account with them because we understand they are canadian and we are under some pressure to move from american to canadian hosts. We set up 1 account to host a wordpress driven site. Their hosting was horrible, the load times were almost always slow and the site was functionally down for 2-3 days. It made us look really bad in the eyes of our client.
Their support amounts to shoulder shrugs and canned answers. They acknowledged that they were having server issues but offered no help or compensation of any kind.
We've since elected to try another canadian host.
If you are outside US (they have the datacenter there)
Stay away, we hosted our site with them and it is slow as hell from outside US, after a research on the server, we found that the IP address has 886 websites in it!!!
They are overselling.
Aint speak abot support, it's very poor.
I have been trying to gain access to my site files for 1month as I have switched web hosts.
There has been nothing but problems. The support staff cannot or refuse to track my emails and complaints. My solicitor will be called very soon if they cannot get their stuff together
having serious intermittent connectivity issues.
Their system is not straight forward to use like some others.
there is a reason their services are cheap - they have absolutely zero customer support - these guys are useless!!
They claim to have unlimited emails unlimited space and pretty much everything unlimited. However this is a lie, as i found out the hard way. Emails are limited to a maximum of 5 connections per ip (thats only 5 accounts can use email per internet connection) so if you have an office that has more that 5 users then you'll be in trouble.
When you query this they point out it is mentioned on their support pages. Which is crazy as when im buying why would i look at the support pages, I look at the sales pages.
Then after a few emails backwards and forwards with me saying that i may cancel my account, they went ahead and cancelled it. That meant I lost my emails and website. It took them 2 days to get them back.
To sum up, don't believe them when they unlimited, speak to an sales rep and ask every possible question you need (in fact use the chat and get yourself a copy emailed in case you need it). If you do with them and need support all i can say is may god be with you.
They say emails are limited but actually they say a maximum of 5 per ip address. Customer service is very poor, your are constantly sending email and they keep repeating the same thing over and over again even if you asked them to explain further because you don't understand technical terms.
They were good as long as the going is good but once the site was compromised (Google thought it was an attack site) there was completely no response from them no matter how many times I tried to contact them.
I had to redirect my dnsname to another site and abandon usage. I decided not to renew the contract with them.
One of the worst customer service experiences of web hosting companies in my experience.
Sad to say, I will not be going back to them.
They only advertised so much with the word "Unlimited" BUT they forget to tell you that you are ONLY limited to sending 50 emails an hours yes that's right (fifty) which is far too limiting if you consider that most Hosting would give you immediately 500 which is much more generous... I wonder who these days would be able to cope with 50 emails and hour especially when you can create "unlimited" email addresses? It's a joke!!!
Wanted to give less than one star for support but couldnt. There is just no point in them being there. They reply to emails in a reasonable time but never actually say anything helpful. Live chat just waste your time for 20 minutes and then say to submit a ticket. If you have submitted a ticket they cant help you with it.
Everyone should avoid.
95% of the time it is excellent. Always responsive. Very affordable and I love how it is eco-friendly.
5% of the time: Unsatisfactory. I have had issues with the web serverfor some reason and did not recieve any response or acknowledgement from customer service for the disruptive change.
Overall though, very good.
Hostpapa is the best web host on the planet. I have been using them for years without any issues. I don't believe some of these negative reviews, i think they are put there by the competition. I plan on putting a new website up using Wordpress and I know that Hostpapa has lots of help videos and such to help me out.
i do not find HostPapa’s hosting deal attractive. Hidden cost, bad customer support, fishy refund policy… these are not something we usually see in a good web host. If all you need is a low-cost, green, multi-domain hosting and need little technical support, then HostPapa seems like an okay choice. i believe that there are other better choices that cost more or less the same – iPage and GreenGeeks, for examples, are two great substitutes if you want affordable green hosting.
HostPapa do have a good customer service, however they do not advertise the fact that they limit you to 50 outgoing emails an hour which is ludicrous!
Most hostings providers will allow up to 300 and even 500 outgoing emails an hour so... if you are looking to send more than 50 emails an hour, which is not that difficult to do so with a Domain name when you can have "unlimited" email addresses DO NOT choose HostPapa!
HostPapa offers many features.It is great.The bandwidth and cost is affordable.The way it uses natural resources to obtain necessary power is just great.By using HostPapa we can literally help the environment a little.Normal customers might want to test all the stuff it offers.So,it's better to give them some experience without taking the necessary credit card details.That might make a lot of difference to the customer.Customers might need simple answers rather than technical answers.It offers great tools though which saves us so much of our time.I would recommend HostPapa.
HORRIBLE PRODUCT. HORRIBLE SERVICE. Take your business someplace else. Several things to keep in mind: that 100% money back guarantee is more like a 40% money back guarantee after they deduct for the services that are - well, non-refundable. (Caution - find a magnifying glass to read that teeny, tiny print.) Okay - so then after you get to keep your domain name that you paid for, and which is non-refundable, and find yourself a new web host, they CAN'T OR WON'T redirect your traffic to your new webhost. Actually that's not exactly true: you can change the A Record until they delete it. Terrible, awful, no good, very bad company.
I've been using HostPapa for about 6 months now and they've been fine. I also signed up a client to them for their website with no probs.
I had an issue with trying to link my Outlook to the Cpanel email address I'd created and a couple of other questions about installing a CMS. However, they responded to my tickets within 24 hours and everything was resolved. I also used chat to talk to them a couple of times and the support guy was very helpful.
They are located in Canada (as far as I am aware) which means there is a slightly longer delay in my site loading up on the East Coast of Australia compared to New York for example, but nothing major.
As a web designer, they also have great free tools such as shopping carts and content management systems to use.
I have read about security issues with Hostpapa in old forums but I have had no experience with hackers to date.
Overall, cheap and recommended.
I've signed up with Hostpapa on 4 different occasions in the course of 5 years. Two were Wordpress sites, two were Joomla.
At first, all seemed well across the board; uptime was great, support was available to answer questions, and everything seemed to function as described. However, it wasn't long before server lag forced me to start tearing out my hair. E-mails consisting of pure text would take 20 minutes to send (sometimes my e-mail would be down for over 12 hours with little to no response from support), website load times started to average between 30 seconds and 2 minutes across all 4 sites, and support began to ignore me (I could go days without receiving a response from anyone).
Do NOT sign up with this hosting service. They have no concept of how to run this kind of business.
Their reviews must all be fake. 4-5 seconds for every webpage to load... before I even installed anything.
Random downtimes for a few minutes at a time..... And now their servers are down for a few hours. All within my first 2 months.
Servers go up and down, but if you say 99.99% uptime... you better mean it.
The only people that would rely on these guys would be people that don't know any better. Unfortunately, I didn't know any better, followed some amazing reviews (probably paid affiliates) and got scammed.
Host papa is is really bad Zero on customer, what they promise they don't deliver, every site you go the tell host papa is giving away domain for life but the scenario is different they are just giving it for 1 year and then they are charging more then the regular price be ware guys they are charging 15.06 $ for renewal for 1 year. better you register your domain separately and read T&C carefully
Service from hostpapa has become horrible in the past year.
I've used hostpapa for years with multiple accounts. They used to be great, but in the last year service has become very bad. There are many times I've had database connection issues, and then once my hosting was offline for 5 days before they fixed teh problem.
Now the database server has been off for 3 days, they are trying to fix it. still have not, and customer service is now hours to get a hold of anyone.
For years my sites were never down. Now they are always down. Avoid Hostpapa, the support people don't care either, they just tell you to be patient and they will fix it.
support is pathetic...world class is a joke and spam
the live chat have no idea, point you to the email,
I would describe the phone staff best as rude/sleepy, certainly not helpful
Email staff - hopeless, ask 3 simple,clear questions
get half an answer to 1.
took me over 20 emails to get 3 problems solved...a joke.
It's now day two with HostPapa. By this point, you generally know if the company is professional or not. I can certainly say this, HostPapa SUCKS! I have been reading many, many reviews on this company and all support to what I have experienced thus far.
I purchased both a domain and a 1 year hosting plan. After completing my purchase, I received an email stating "your account will be activated shortly". It's been hours now, and after many attempts of contacting customer support on their website via "Live Chat", I finally got through to an operator. He stated "Hello my name is Mac How can I help you?". I stated my message: "I am just wondering when my account will be activated"... NO REPLY. After waiting for more than 10 minutes, I finally stated "Hello?" to see if that would get his attention; still nothing! I gave up and closed chat.
This morning I phoned them. I managed to get ahold of support in a reasonable time frame. After giving him my order information, he simply stated that he would send it off to billing and that my account SHOULD be activated within an hour.
It's now reached PAST the hour mark - still no email from them stating that my account has been activated. I plan on calling shortly and requesting a complete refund. This is the WORST web host service that I have ever dealt with. Completely unprofessional. Avoid at all costs - it's not worth the head ache!
If you have a simple static site or a site with a very few users and database usage, HostPapa may be an option for you.
What we've hit is
1) maximum 15 MySQL simultaneous database connection limitation - users get mysql error once they hit 16th connection
2) maximum 50 emails that can be sent from your web site which is a very serious limitation for any more or less low-medium size business. Hosp Papa admin couldn't get approved our 9000 emails per month max request (only 300 emails a day!) saying this is too much for a shared hosting. And, since HostPapa is not offering any VPS or dedicated hosting either, once you hit the limit you will have to start looking for a different provider having all this site migration headache, not mentioning the downtime and possible migration issues.
Stay away from HostPapa if you expect your web site to grow.
Buggy useless, support is non-existent, support reps respond to complaints relating to serious website issues by:
- hanging up on you when you are on the phone
- not responding on online chat
- explaining to you that what you are complaining about "does not exist"
I have two accounts in Spain. Most of the time one of my webpages faces performance problems; often they are even not accessible. For one year now, I am writing to Hostpapa asking them to solve the performance issues. They solve it, it is ok for 1 month and then it starts again. It looks like they don't monitor their servers. Hostpapa and its service definitely sucks!
Zero on customer support...3 weeks and 5 tickets to get my WHOIS details update. Just a small example of the lack of customer service processes. When they tell you after weeks drag on, that a manager will contact you soon...they mean NEVER.
Prior to that I had 2 months of agonizing outages, which prompted me to move my site to another VM...so now I'm paying them to be the registrar and DNS server...and even this they are brutal at....
I wish I'd never heard of hostpapa...but at minimum I would have liked to have know that customer service is almost none existent...I can't think of 1 ticket that I have opened that was resolved promptly or properly on the first attempt.
If you're putting up a simple page and NEVER requiring any changes maybe then you can use Hostpapa...and hopefully you'll never need to speak to them
Dependable, professional, and unobtrusive is how I would describe my experience with HostPapa. Up times are more or less what is promised, although there was one unforeseeable circumstance that did see problems. HostPapa kept me updated with information before I even noticed systems were down, and was kindly notified when the problem was resolved. Although I know of other hosts with lower prices, HostPapa is one of the few hosts that comes with so many features and perks (ie. green energy use). After a few years, I've realized that I'd rather pay the slightly (totally reasonable) higher price for a reliable service. I've hosted a few sites, and like how HostPapa has been the quiet but dependable friend in the background
We were recommened to use HostPapa by a volunteer of our organization. Our experience with HostPapa has been trouble-free and our web traffic volume continues to increase. I would recommend HostPapa to anyone contemplating a web site
HostPapa has been excellent all the way around at a great price. I would highly recommend it to others as I have already done. Plus they care about our environment.
When things are going well then of course Hostpapa does the job of hosting perfectly well. When you need support then all goes to pot. I tried resetting passwords using Cpanel and at no time did their system work - I tried over 2 days. I tried calling for support and their phone system didn't work - it said press 2 for support, you press 2 and nothing happens- you are stuck in a menu loop. I tried on different phones - same result (the support lines are Canada based I believe). I then try online support and have been stuck at 6th on the cue for 30mins with no sign of progress. What a waste of time! Grrrrr.
I have made many attempts to reach a real person, only through live chat I got a response. I was just trying to update billing info and speak with a person on the telephone after 24 hours of trying discovered it to be impossible .
I'm surprised there so may PRO hostpapa reviews here. I would have to say everything is pretty good with them EXCEPT for customer support and quick response times. If you are used to, or expect issues to be resolved promptly then look elsewhere. Tickets take days to be handled. Live Chat in many cases (for reseller accounts) aren't equipped to handle your issues. Technical know how just doesn't seem to be there. If you're a reseller? Go elsewhere!!!!!!!
Experience has been great. Very fast customer service. Reliable up time. Amazing deal for hosting and domain reg. Couldn't want anything more... And in Canada!
I have been using HostPapa for several years and have multiple accounts, there customer service and the tech support I have received has been top notch.
Tech support is quick and responsive although one email address problem seems unsolvable. I would gladly recommend HostPapa's Hosting Services to everyone.
Great service and deal! More cPanel features than my previous provider!
I would recommend HostPapa to anyone!
In three years as a HostPapa customer, my site has only been down once – and that was last week, for maybe 15 minutes. The best thing? They let me know what the issue was and when it would be resolved. Then they beat their own estimate. Now that's intelligent customer service. Brilliant.
This is my first experience with web hosting. So far it's been great. Your tech services seem to know what they are doing. They helped set me up and answered all of my questions. Great job guys
Finding a web hosting company that really does put customers first is so rare – and that's why I love HostPapa. They don't just talk the talk.
It took me a long time to get up the nerve to leave my previous host, even though I knew I had to do it. I'm so glad I picked HostPapa as my next hosting home! My site transfer was easy, with barely a blink of downtime.
HostPapa makes it easy – to set up your site, to make it look good, to include all the features I wanted. That's it! Perfect!
We always jump to call a company out for their mistakes but rarely do we comment on what they do well. I want to thank HostPapa for quality service for the past year and a half. I honestly feel I have found the best value out there. They have put in that extra, offering green services, 24hr support (north american!) and unlimited everything (databases, bandwidth, email accounts etc). I will be a lifetime customer!
Go Canada! Go HostPapa! Thanks for always being there when I need you!!!! II am very new to web hosting but all my support tickets have been answered quickly and I find the video tutorial helpful. Whenever I hear about a script or a feature and want to try it out, HostPapa seems to offer it already. I feel like i”m in the know.
My online gallery is hosted with HostPapa, it’s a personal site but I tend to get many visitors. Hostpapas servers are very fast and so far I haven’t have any issues or complaints about loading time, downtime, or ever seeing an unexpected error page. =) Thanks HP!
The video tutorials are magnificent! I haven’t come across a host that has such helpful assistance before. Some things, we as clients can fix ourselves and learn instead of calling support every two seconds frustrated. Hostpapas online help also is very prompt and serves its purpose.
I'm going to break it down - The price is as low as you're gona get, the features are above the standard for shared hosts, support is surprisingly helpful and actually polite AND uptime is at least 99%. They now offer unlimited MySQL databases, and they use cPanel! I don't know what's left...it's a YES for me!
HostPapa treats their customers like family. They offer friendly and reliable customer service and support. In fact, customer support is available 24/7. There is both email and telephone support. The staff works hard to assist their clients as quickly as possible. A troubleshooter option and knowledgebase can also be accessed from the support page to offer further assistance to customers.
Every business could benefit by having a motto like the for HostPapa, â€œlet papa take care of you.â€ Treating customers like family is good business and is at the heart of HostPapaâ€™s philosophy. HostPapa is an award winning Canadian hosting company. They offer an affordable hosting solution that can serve individual websites as well as small and even medium sized business websites. The hosting plan is reliable and secure.
HostPapa clients can count on reliable hosting solutions all the time. In fact, hosting plans are backed by a 99.9% uptime guarantee. HostPapa has taken all possible measures to provide a powerful and reliable hosting solution. All the latest innovations in hosting technology are used. They use many bandwidth providers and a Cisco network not to provide further security and reliability. Only high quality and performance servers are used. Backup power systems are found in the data center. There are also more than one data backup facilities servicing HostPapa. The network is monitored 24/7 to ensure quick response if a problem does arise. Finding such a reliable hosting service at such a low cost anywhere else would not be an easy task.
The HostPapa hosting solutions are easy to use even for novice webmasters. Panel provides easy access for management of the hosting features as well as many great templates. SohoLaunch is also available for free to any HostPapa customers. This software makes is a breeze for anyone to get a great site online with no hassle and without advanced web design knowledge.
HostPapa is an excellent hosting provider for small to medium sized businesses. Their hosting solution is reliable and secure but does not skimp on function and power. Customers can also depend on reliable hosting solutions as well as great customer service throughout the life of their hosting plan.
* What do you wish you'd known before becoming a customer?
THE SPEED (not as fast as I'd like)
* How have they handled your support queries?
THEY ARE VERY QUICK IN REPLYING
* What level of technical expertise do their customers need?
HOSTPAPA IS GREAT FOR THE BEGINNERS
* How have HostPapa handled any problems?
RECEIVED TIPS ON IMPROVING OWN WEBSITE
* What kind of customer is this host suitable for?
PERSONAL WEBSITES & VERY SMALL COMPANIES (with simple websites)
* Would you recommend HostPapa to friends?
ONLY IF THEY HAVE LITTLE MONEY
Hostpapa has many good features but I have found my own website (Joomla CMS enabled) performing slowly and unfortunately was forced to look around for a faster performing host provider after only being with them less than a month!
I have also used IXwebhosting for a few years but their systems seem to be out of date and slowly leaving them, been with 2globalmart for a few years too and their package was no longer attractive so I left them, recently tried Rochen which is fast but expensive (received immediate refund - great people there) and I have now just signed up to try out a Jumpline VDS solution... fingers crossed.
VERY USEFUL TIP FROM ME: Do host checks by testing out their own site and one of their customers especially on a package that you are interested in, perhaps by using a free online tools.
and if necessary do a world wide ping test to check if the hosts web site data packets deliver okay around the earth!
Please note most host providers are generally very good and the saying 'you get what you pay for' is very very true.
Also think of out of the box questions to ask e.g.
What file size upload limits do you impose?
Hostpapa currently is 32MB, Rochen is 50MB..... it can be an inconvenience as I did a website backup zipping to a little over 200mb and I unexpected found restoring a site was a real unnecessary problem - I did find a temporary work around after tearing some hairs out!
Good luck in finding the right provider!
And a big thank you to 'whoishostingthis' website for a place where I can post my comments :-)
Email support is very poor. Telephone support is patchy and not during the hours listed on the website. Consistant problem with servers being down.
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