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Last reviewed Sep 25, 2016
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I would recommend HostPapa to commercial customers who want reliability efficiency and easy management of their domain / website. I have been dealing with other host in the past and they could not offer the bandwidth Hostpapa is givving me. Also, HostPapa is really affordable and is my choice for our community fire department website.
Only time I needed their support is setting up my domain and website and they fulfilled my expectation with their great support.
I have been using host papa now for quite some time and I must say that they are the most reliable web host that I have used. In the past I have used a couple other web host and they both seem to have the same tools and the problems with them keeping my website up and running on their servers. Just like with any business it is imperative that your site remains up and running and I never have to worry about that with host papa, they are fantastic. I wanted to post this review to help many others that are looking for a reliable web host to save you some heartache from trial and error.
I am so glad that I have finally found a positive web host so that I can keep my mind on my business and not waste time searching for a good provider. You will be happy with their tools that they offer because they are very easy to use and easy to find and everything that I installed as far as apps are great and installs without any flaws or errors. Host Papa is the one for my business and should be for yours too.
Hostpapa is truly one of the best wordpress web hosting companies on the Internet. I've been using them for years and this is after disasters I experienced with other hosts such as Green Geeks and Bluehost. Their servers are fast and the people are very friendly and knowledgeable. I had an issue with a plugin and they helped me fast. Highly recommended.
I am unhappy Hostpapa client. When the service is running, no complains in general. Sometime short glitches, but I am fine with it. But if there are some technical issue- you are in big troubles. First answer in many cases - it is a problem with your computer/internet provider etc. You have to be knowledgeable to proof the your ISP is not blocking certain ports, that your email program is running fine and your ISP not blocking your port :-)
There is no way to speak to someone knowledgeable more than customer service, who is telling you that your ticket in process.
Would I recommend it? if you need a reliable service - think twice. Low cost service - just keep in mind, that you are getting what you are paying for.
Hostpapa provides reliable, cheap hosting with very bad customer support.
Customer support is really terrible. Really bad. I haven't seen such a bad support anywhere else.
I should wait 24-72 hours till customer support replies and even more till Hostpapa support solves an issue. Even critical issue when sites are down.
I have 3 sites hosted on hostpapa and the truth I liked the service because when I had doubts and I opened some ticket, I have responded in less than 24 hours. Besides what I like is that I chose (hostpapa) package allows me to accommodate all the sites you want, as I have had experience with another host in smaller which could only accommodate a limited number of sites.
There are many reasons why I am with HostPapa. Currently, I am having a blogging site with them, plan to host more websites with them soon.
First thing I love about HostPapa is their server speed. The speed is important. Every second that people wait for your website to load means more people leaving.
Second thing I love them are their customer support! I contacted them several times at every problem and they quickly given me response. Mostly, I had live chat with them. I also happy with their uptime, they do a pretty good job with industry-standard uptimes with 99.99% uptime.
HostPapa is a Canadian based web hosting. It provides the fast and quality hosting. There are some issues in the support but that is not the big matter. This hosting provides one of the best UPTIME and that is really important for any website. As if you want to start the micro niche site then it will be a good chance for you. It is affordable with all the important features in it. C-Panel is easy to use and fast. No hang and no stuck point in making the site.
I hope it will HELP you !
I couldn't ask for a better hosting company than HostPapa in my work as a web designer! I'm over the moon delighted with their service and packages. As a Canadian company, their packages are well-priced, the cpanel interface is easy to navigate and the service second to none. Thanks HostPapa!
I use Hostpapa for my wordpress website. Excellent hosting and quality technical support. They helped me out when I did not update my wordpress themes and had malware on my website, I purchased sucuri and it removed it from my website. I left ipage as they suck and their people are rude. I really like the people at hostpapa and recommend using them if you are using wordpress.
I'll tell you my experience with HostPapa, I had a web until recently with a friend and was the hosting we use.
Plan chosen and price: The price is € 2.95 per month, plus you have a free domain for life. The truth is a fairly inexpensive option and offers very good condition.
Features: This plan offers unlimited disk space, unlimited data transfer also, up to 100 MySQL databases and email accounts also infinite.
service: I've never had any problems, but if you have any arises a support center available 24 hours, both by phone and by email. They also have basic tutorials on common tasks, all help is in English, and if you do not understand the language the truth that little will serve.
Control Panel: The control panel is cPanel, what good is it is very easy to use and quite intuitive. For me it's my favorite.
Uptime: In the time that we were using had no problems, maybe he hung us once but it was very short time. It is not something that happen to us every week or every so often, was a case in point.
Overall experience and conclusions: I would totally recommend, if you like the quality of US hostings this is perfect, because the support is in Spanish.
Back guarantee is 30 days, and also something that caught my attention HostPapa is that it uses renewable energy, so if you like care for the environment this is another option to choose this hosting.
I hope my experience helps
till now its the 2nd month on hostpapa my micro niches sites are hosted on it.Still not facing any such problem a
except a bit of hazy customer reviews
as it promise 99.99% uptime rate it also provides that
overall conclusion we can say its quite good..
hope it improve it support
HostPapa, I would say, is the father of all hosting websites, as the name itself suggests. I would recommend it to everyone that wishes to have a web host that is not only highly efficient but allows easier and better management of the domains. In the past few years, as a regular blogger with many blogs, I have used other hosts but all of them have failed to provide the kind of service I expected out of them. Hostpapa, on the other hand, exceeded all of my expectations by providing service as smooth as knife through butter. In the time I have used the website, I haven’t even needed help of their tech team,and to top it all off, it is an extremely affordable web host.
I think what HostPapa offers is the best around and the cost is awesome! I looked around and read a ton of audits before settled on my choice. I am novice, not a technically knowledgeable and they have the persistence to comprehend and alter the issue rapidly for me. The issue began when my web engineer redesign my site stage. Well it was not HostPapa's; oversight but rather their technical support went the distance to ensure it was altered and functioning admirably - two thumb up! As I probably am aware, the greater part of tech staff will simply give you the data and instruct you to settle it yourself.
I've been pretty happy with Hostpapa since switching over to them. There has never been any downtime on my sites, across 2 years of being a customer. They have all the normal features you would expect in cPanel, such as speedy installation of Wordpress and direct access to creating all the email accounts you'll need. One of the coolest things in my experience is that despite being on one of their cheaper hosting plans... they still have awesome support which is quick to respond and very polite (something I prize highly in customer service).
This is the Worst hosting organization we have each run over. They are serioulsy DOWN all the time and they simply couldn't care less. When you call them for bolster, hold time is between 30 minutes to 60 minutes! This is simply crazy, and more often than not when you do at long last get somebody on the telephone, they can't help you and all they will say is they are down and they have no ensured evaluated time of when they will be go down. Anybody, I guarantee you, you will help yourself out by NOT joining with HostPapa and go to some other hosting organization - Some other organization will have a superior record than them. They are simply down time and again and have the most noticeably awful backing and they simply couldn't care less that their downtime influences their clients' business bigly. We will scratch off our administration with them. It has quite recently taken a toll us an excessive amount of lost business and the disappointment in managing them is likewise not justified, despite any potential benefits.
As i have a very less knowledge about setting up things in cpanel i contact their support and they never disappointed me and helped me solve my problem. Till now i didnt faced any problem with them and their price is also cheap when compared to other hosts. Good quality and Good value. Thanks Host papa
Last year, i was researching various provides and found HostPapa and decided to use their services.
Even for a beginner like myself their cPanel was easy to use and was filled with features for both beginners and advanced users.
Their support team helped me get started too and were very friendly.
I have never had any noticable downtimes or glitches and i am more than happy with their service which they provide for such a low price.
I will recommend hostpapa to everyone.
I think what HostPapa offers is the best around and the price is great! I searched around and read a lot of reviews before made my decision. I am newbie, not a tech-savvy and they have the patience to understand and fix the problem quickly for me. The problem started when my web developer upgrade my website platform. Well it was not HostPapa;'s mistake but their tech support went all the way to make sure it was fixed and working well - two thumb up! As I know, most of tech staff will just give you the information and tell you to fix it yourself.
I am very pleased with their support (in fact beyond their support scope) and will be staying with them!
Go on give Hostpapa a try, you will not be disappointed!
I'm using HostPapa few years ago, and indicate my observations about the service I use.
- Economic Plans, zero problems with web falls, and good support.
Before hiring a hosting, I care about the support and response time offered. I was surprised because they always solve all my doubts, I have learned some things since it also has a forum where you guide to lighten the load web, images and achieve a good SEO of your website.
On the issue of making Backup, enter the cpanel, I moved something, and my site was offline, I asked for help to support the minute they restored my website, I did not lose visitors because everything solved soon.
I started with the most economical plan and now climbed above certain levels. I have 2 sites with them and continue to use the service, my new projects without hesitation be there.
I hope I have still help
Just imagine being able to create a professional website in under 2 hours (PS: I am using WordPress).
Choosing HostPapa to host my website few years ago is my best decision ever. I could save money, create a better website faster, and spend more time where it matters – creating more content, driving more traffic, and generating more leads and sales.
HostPapa is a amazing Web Hosting Company. They have always been easy to work with, always ready to help and are very quick and efficient when it comes
to fixing a problem.
HostPapa offers : Unlimited Web Hosting Space & Monthly Bandwidth, 1 FREE Domain Name for LIFE!, Professional 24/7 Phone & E-Mail Support and 30 Day Money Back & 99.9% Uptime Guaranteed.
Hostpapa provide a fast response time on enquiries, as well as support questions (vital or non-urgent). They have a strong but easy to navigate platform set up to deal with questions, not just a referral back to support pages or user forums as some providers do. That said you can browse support pages if you prefer, and most easy solutions are listed, built up over the years of service. Still happy after over 8 years of uptime.
First time seeing hosting cpanel is not easy! I had no idea how everything works and I was amazed how fast their support ticket system response to my issue! I even phoned them related to domain transfer and everything was clearly explained and I got help all the way until it was completed. Another issue was I couldn't connect to my server through ftp so I phoned them and as always someone seems to always be available to help(no waiting!). As I mentioned earlier, I am new to this hosting and website thing so it is very scary for me but I find hostpapa very helpful and even had someone from their tech fixed my script to correct my database credentials. I have opened more than 5 tickets asking for help and all of those were resolved very fast. All the staff I spoke to so far were very friendly and seem to know what they are doing. To be honest the only reason I was upset was when my website was crawling to load which I suspected it was to do with the new website I just bought that was filled with plugins! I removed some plugins and updated like at least19 wordpress plugins which seemed to solve the issue. I have 5 websites running on the server with 3 eCommerce with no issue at the moment. I am so glad I chose them! Keep up the good work Hostpapa!
I have used Host male parent for the location of a non-profit organization for the past four years and located it reliable – I do not assume it ever went off-line there in time. I even have currently emotional my very own website to them too, with some issues concerning the procedure for transferring associate degree existing domain. Initially, the starter tariff gave unlimited disk space. However, it's currently 100GB. A nightly backup service to revive any or all of the location if it's corrupted prices additional. It's a pity that this can be not enclosed within the original package. I even have not used their support a lot of thus cannot incredibly discuss it. They provide you the tools you wish to run your website and expect you to be able to use these. They are doing have numerous video tutorials, and quite a heap of free (public domain) code, that I take advantage of for a photograph gallery and e-commerce website. HostPapa does not offer a particular recommendation on these packages, which have their support systems. Alternative hosts could also be able to provide additional careful hand-holding advice if you wish it.
I've been with HostPapa for more then 6 years now with my own personal site. During this time the site has never been down, technical help when requested was answered and corrected with in minutes. I was happy with the cost and service that HostPapa provided to my personal site that I moved over several other organizational sites that I managed to HostPapa from more expensive IP/Web Hosting Suppliers with half the support and added features and more then triple the cost.
I am not one to write reviews or suggest services to friends and family, but with HostPapa they do deserve recognition as one of the best if the not the best Web Hosting services around.
Im a new customer to hostpapa of 1 week and i found there price to be fair and the website building was easy for a novice like me and the 2 questions i had was answered overnight as i understand diff timezones.Would i recomend Hostpapa to my friends ? YES I WOULD
Over the lat several years, as an owner of several small businesses i have used a small number of domain hosts. I came across HostPapa following dissatisfaction with my other providers. I have found HostPapa to be a very supportive host - to the extent that i have now transferred all my current domain names (bar one - where i am locked in) to HostPapa. From experience i would strongly recommend HostPapa over those other providers i have previously used.
When I first found HostPapa I couldn't believe I was getting everything my old host offered for a fraction of the price, and figured there had to be a catch. So far I can say the only downsides I have found are that FTP access is a little slow and there have been maybe 2 or 3 instances I've noticed in the first year that my sites were briefly inaccessible (which happened on my old host anyway). This hasn't happened for a few months, however. On the upside, there is the price, the great customer service, and the fact I have everything I need at my fingertips to host several small sites for my friends' businesses & take care of their emails. Overall, very pleased.
Attractive pricing options and a one-stop-hosting-shop are backed up by a superb support structure. From the initial transfer of my domain name to complex PHP/MySQL issues, the HostPapa customer support service has been magnificent. Issues are either resolved rapidly by first contact support, or escalated immediately to higher levels for swift resolution with the customer kept in the loop the whole time. I cannot fault the customer service levels. The website building tools and security features that come with the various packages are very easy to use. To summarise, my experience with HostPapa has been one hundred percent positive and I would not hesitate to recommend them to anyone; from the website building novice all the way up to the professional developer.
Someone recommended Hostpapa to me around 5 years ago. Since I signed up with them I have been very happy with their prices and service. They offer promotions and good deals and I have had no issues with my website in any respect. I strongly recommend Hostpapa and have no need to look elsewhere. Thanks
I have been with Hostpapa for approx 5+ years and in all that time I have only had one tech that frustrated me! I have opened many tickets and called in and the support and response time have been excellent! I think what they offer is the best around and the price is great! I searched around and found them and like I said was only frustrated with one tech so that says a lot for this company I think! I am not technically inclined and don't understand tech jargon and they have the patience with me to help me understand and fix the problem quickly for me. I haven't had many problems just not understanding tech things and they responded very timely. Just last week for instance the tech I got went above and beyond to help me when my security company told me they couldn't backup my site and to contact Hostpapa . Well it was not Hostpapa 's mistake but their's however it was Hostpapa 's tech that went all the way with me to make sure it was fixed and working properly. How many other companies would do that I wonder! Not many, as they just give you the information and tell you to go fix it!
I an extremely pleased with all aspects of Hostpapa 's service and will be staying with them!
If you are looking for an honest, reliable company that actually cares about its clients then for sure you want Hostpapa .
For us in Canada it is right here close by and there is one in the states as well I am told.
Their customer service is great as well!
So look no further just get yourself over to Hostpapa and see what they are able to do for you! You have nothing to lose and everything to gain!
Go on give Hostpapa a try, you will not be disappointed!
I have been using HostPapa for more than 6 years and have been very happy with its service.
- Very reliable service. Never had any issue with any downtime.
- Lots of useful features and tools.
- Great support. I had to contact support a few times over the years. The response time (both email and online support ticket) was great and very helpful.
- The online video tutorial and knowledge base have lot of useful information.
Based on my experience, I would say that HostPapa rocks!
I have been hosting my sites for 4 years with them and had no issues at all.
Whenever I opened a ticket, I got a positive response in no more than 24hs. Regarding pricing I think it is just fine.
The most important thing that I would take in consideration about HostPapa is that I have never had issues regarding stability and sites down.
So if have to, I would recomend HostPapa as a hosting service.
I am new to building a website and web hosting and I joined Host Papa in February 2016 after researching online for best offers. I found their price for a three year plan was very reasonable for what was included.
Once I joined they sent out a welcome email with all the important information I would need to log in. I have flagged that email and refer to it quite often. The first time I logged in to the C panel they had some step by step video's to make the whole process easier to learn. Now I have a website up and running Bellabogo.com.
When I had to transfer my domain from another provider I was able to figure out how to do that by just reading the instructions available on the site. I have had to contact support on two other occasions when I was getting a 404 error on one of my pages. I sent in a support ticket and by the next morning someone was contacting me to get more information to help me, then my problem was fixed.
I would highly recommend HostPapa for quality web hosting at a reasonable price.
I run a Travel Blog and I decided to move to Hostpapa from another provider nearly 2 years ago.
I upload a lot of pictures for my blog and needed unlimited storage. I needed up time. I needed reliability. I needed to know that I was going to get fast support when needed.
Hostpapa had the best price on the package that I needed and good reviews.
I had no problems signing up with Hostpapa and found their self help tutorials perfectly adequate; Their initial set up support was also excellent.
I was up and running within 1-2 days.
The free software provided was perfect for my needs.
When I have needed support, they have responded quickly.
I have been very happy with them.
They are definitely worth a look.
HostPapa is a great host for several reasons: 1. immediate response or service to customer problems using host. 2. quality of the host product the best. 3.speed
of transversing in all applications unmatched. 4. customer priority . Finally when issues occur, and are found to be by customers error, support people are very
friendly, and helpful.
I have been using hostpapa since beginning 2016. Their service is brilliant, who solved my issue right on spots. Hostpapa also setup dedicated 0800 number service New Zealand local customers available 24/7/365. All payment currency is NZD. I am very happy on their services. Hostpapa has got very powerful Cpanel as well as fast connection. I would advise others to use Hostpapa service instead of NZ local hosting services. Hostpapa offers the best value for money. Thanks
I found HostPapa on a comparative website that put them on top for the services they offered for the price charged. I can confirm that my choice to purchase their service for the next three years has been a good one. Their approach is basic and precise and their turnaround time for assistance and inquiries is fast. I have had no problems with any of the services that I am using. I would however urge them to consider providing a slightly wider range of styles and web functionality which I believes have now become basic to attractive and appealing websites. In other words, step off the Powerpoint approach into the creative space.
HostPapa are the second company to host my blog, and the difference compared to my last host (Webcity) could not be more stark.
I'm pretty much clueless when it comes to websites, and when I changed my host I made a cack-handed job at backing up my wordpress-based blog and the access was broken from the get go (my fault). I submitted a ticket, which was answered within the hour (the only two tickets I submitted to my last host were never answered, let alone resolved), and after a few simple questions the tech went above and beyond fixing my issue.
I coul not be happier with Hostpapa for their service. Really recommended for people like me who need hand-holding.
I am so very impressed with the quality and also the personal support I receive from HostPapa. I have never been phoned before to notify me of an issue with my hosting (my fault as well, way over data) until I changed to HostPapa. They rang me and explained the situation, gave me some solutions, and gave me a little time to sort it. I was extremely impressed.
Everyone knows stress is a killer. I gave Hostpapa a 5 star rating across the board without even blinking. It's been almost a year and being a new site owner I've had to interact with various departments during that time. I know I made the right choice as I still have my hair. Thank you Hostpapa for extending my life!
i was looking to move my domains to a Canadian provider and was encouraged recently to move my domain and hosting services to Hostpapa,having read feed back form existing clients and i am glad i made the move and am not disappointed. So far i am very satisfied with the service and support i have received. from the Hostpapa squad. thank you.
As this is my first website I have am still have much to learn. I have found the tutorials and support very helpful, they have help me make the best choices to support my website and information to develop a eCommerce site in particular.
Well constructed and supported Host provider, thank you very much Host Pappa
Host Papa provides everything I want in a web hosting company - fabulous phone support with people who walk me through wherever I am, a simple cpanel to access all the tools I need, an option for website security so my client's sites are safe and everything else to make my web hosting experience amazing.
To Host Papa from Jake stories Publishing 2016
Many Thanks for a good Job done.
Our team at Jake Stories Publishing was very impressed with the patient, efficient help we received after forgetting our password information.
WE needed to check on our renewal time and make other changes in our website access.
All went well and all our problems were solved by a professional member and problem solver of the Host Papa team, Jason R.
I recommend their service and support and look forward to continuing our relationship with them to rebuild our website and gaming capabilities.
Thanks again Jason.
Jake Stories Publishing,
After several years of hosting with them I've finally been driven away by their miserable support. So many issues I hardly know where to start but basically I think they don't have enough support staff and few workshops being offered for training.
Phone service is non existent and even worse than that is you are on hold listening to the numbers climb until, 15 minutes later, you reach 'you are caller #1, a representative will be with you'... then 'please leave a message...' this happened 5 or 6 times.
The 'ticket' responses are confused and only seem to 'muddy' the waters, requiring more time and explanation... Honestly AVOIED them like a bad nightmare. And for two 'premium' glitch plagued sites I was paying $60 plus a month... just send me the 'sucker' stamp would you...
I am very new to creating a website as Host Papa support team found out, when I called, they answered the phone, they were very patient and helped me along with helping me with the many tools and templates that Host Papa offers. I was with One.Com, now they sucked you couldn't even call them and they took over three days to respond by email, so I know the difference between a good host and a bad one, thanks again Host Papa.
Being new to webhosting and the value that it may bring to my business, I was looking for a provider who was flexible regarding the term, cost effective and hopefully supportive after I signed up. My analysis made the selection of Hostpapa on the first two items; however it was a leap of faith regarding support. Honestly, all providers will claim great support. But once you sign and commitment it may be too late.
Hostpapa has a 30-day money back claim mitigating the leap.
That being said, I have needed their support three times and each time, I was provided direction and guidance to resolve my issue. I was really impressed after not emailing back to one of their response, someone contacted me asking if the issue was resolved. Awesome.
I have my website up, emails flowing and ftp site active. I made my decision to go with Hostpapa and don't regret that decision. I am very happy.
I have been had website online form the mid 1990's with various web hosting companies, both in the USA and Australia.
Just over 2 years ago, I came across HostPapa. I had my doubts about this Web Hosting business, but afte reading about them, I decided to give them a go with a new site I was developing.
Well thats all history, I have found HostPapa to be very good, are better than the other companies I was using. I have now moved all of my sites to HostPapa for hosting.
HostPapa offer fast hosting, easy web based menu options, and great back up and support.
I would recommend then to anyone.
Enjoyed my interaction with the host papa team. The training videos are also very good. I am now up and running and it is great. Thanks for all the support.
The cpanel is working great and I have a team from all over the world working on my site. I have recommended the service already. Keep up the good. Work.
I have used HostPapa as my service provider for quite a few years now. I have had trouble in the past with another provider and HostPapa was recommended by a friend. As a very inexperienced webmaster, I have found the support department to be outstanding. I usually use email to contact them and I always have a thorough answer within hours. By phone, I find their support staff to be extremely patient, friendly and knowledgeable. They've never left me without solving my issues. I would highly recommend this fine company to anyone looking for a service provider. The cost is reasonable and service is outstanding.
I've created my website for the first time with Host Papa, I only found it on the internet and rang the customer service to check if anyone would answer my call before contracting them. My call was answered in less than 5 min and their price was competitive, so I chose them to host my website. It's been 3 years now. I never had any problems with my website, they alwysy remind me via email when I need to renew my licence , they never took any money from my account as automatic renewal. Every time I nneded somecustoemr support I had a very helpfull person at the other end of the phone line and my queries have been solve3d everytime. The custoemr support is excellet and the product is excellent too. I recommend Host papa 100%.
HostPapa is a Canadian based web hosting company with a focus on providing environmentally friendly shared web hosting. It was founded in Oakville with a goal to provide fully-featured web hosting packages backed up by green energy. The privately-owned company was set up in 2006.
HostPapa is a privately owned company and a leader in high-value, low cost web hosting services
Their Motto: “Let Papa take care of you” – is a reflection of their commitment to help customers at each step to develop and get the most out of their web presence
HostPapa Hosting Plans
HostPapa provides Linux and Windows based hosting via shared, VPS and reseller plans. They also offer website builder as an optional add-on.
HostPapa's Unlimited Shared Hosting The shared hosting plan provides unlimited disk space and bandwidth and the ability to host unlimited domain names with your account. The plan is priced based on the number of years web hosting you buy. Customers can sign up for one to three years, with a three year contract working out as the cheapest.
Reseller Plans There are 5 reseller hosting plans: Bronze, Silver, Gold, Platinum and Titanium.
Each allows for unlimited domain names, MySQL databases and 3 IP addresses, and plans are priced based on how much disk space and bandwidth you need.
VPS Hosting Plans Host Papa’s VPS hosting plans are available for Windows or Linux and three different plan options are included:
The Pro and Premium VPS plans offer more in CPU power, server memory, storage, and WHMCS. All plans offer cPanel and unlimited bandwidth.
In addition to the basics the plans include, HostPapa also offers marketing credits, should you want these for your website.
VPS plans offer you more resources than a shared plan at a significantly lower cost than a dedicated plan. HostPapa does not currently offer a dedicated plan.
Website Builder Plans HostPapa’s website builder plans give you the option of creating a professional-looking website yourself without technical / coding knowledge required. The site builder tools offer drag and drop capabilities and a variety of themes are offered to make your website theme match your niche. There are free and tiered monthly plan options:
Plan pricing and features vary depending on the size of your site and the features you want. The personal site is just 3 pages but all other website builder plans offer unlimited pages. All website builder plans from HostPapa are SEO-friendly, offer web analytics to help you analyze your site’s traffic, offer mobile-friendly sites, and they are all e-commerce enabled.
HostPapa offers a 99.9% uptime guarantee, although it do not offer any refunds should that promise be broken.
The HostPapa data center is located in Toronto and manned with security 24/7. It has a UPS power system backed up by diesel generators. Hostpapa also has round-the-clock network monitoring at their data centre.
Servers are backed up backed up regularly, but these backups are for use by HostPapa in the event of a system failure, so they’re not available to customers. Like many other web hosting companies, HostPapa recommends that customers back up their sites regularly, just in case.
HostPapa provides 24/7 live chat, phone and email support for customers. Staff are also able to provide multilingual support including English, Spanish and French, suggesting that the host could be a good choice for clients who need multilingual support, although there is no indication of where the technical support staff are physically located.
Hostpapa offers free-phone numbers for a host of countries, plus country-specific help desk contacts and snail mail addresses. This is a nice touch and suggests that their support staff are capable of serving a wide range of non-English speaking users.
Customers can submit and review support tickets, search a knowledge base and access a variety of video tutorials (all multi-lingual) for a number of features and plugins. There is also a status page and a forum for users to share information.
There is a HostPapa Facebook page which is regularly updated articles, blogs and other information. Staff use a Twitter account and quickly respond to customer issues and queries. There is a HostPapa YouTube channel which includes ‘how to’ videos and user reviews. Finally, HostPapa has a Google+ account.
HostPapa Control Panel
HostPapa uses the cPanel control panel as standard for their plans. The reseller plans also make use of WHM alongside cPanel.
HostPapa provides a free domain name for life as well as free website setup when you sign up for an account. It also offer a wide range of marketing credits including Facebook, Google, Amazon, Bing/Yahoo!, Miva and Bidvertiser.
Web hosting includes free SEO tools and the Fantastico script installer supporting Wordpress, Joomla, wikis and more.
HostPapa also offer a goMOBI application to help create a mobile version of your site. There is a free 30 day trial available, but after that, you’ll pay for the service.
HostPapa has also partnered with Google Apps for business. This provides users with easy access to Google Apps and straightforward integration options.
Importantly, HostPapa is 100% green energy backed and offers green tags to place on customer websites.
There is a highly rewarding affiliates program available at HostPapa which provides customers with a dedicated program manager and access to marketing support.
HostPapa Money Back Guarantee / Cancellation Policy
HostPapa offers a standard 30 day money-back guarantee which covers both shared and reseller hosting fees, although domain names, privacy, set up fees, mobile fees and other add-on features are not included. Your account can be cancelled using the web based tool provided by HostPapa.
HostPapa is a web hosting company with a very international feel to the services they provide. Their website, support and tutorials are available in a variety of languages, which is a really nice touch. Its focus is on unlimited shared web hosting, branching out into VPS, and reseller hosting. The reseller hosting plans also offer more flexibility than many other shared hosting companies.
The company purchases green energy tags from solar and wind energy suppliers to account for 100% of their energy consumption, including office computers, laptops and office space. This boosts their green credentials; other companies purchasing wind energy credits only do this to cover their data center.
These services offered by HostPapa will definitely appeal to many small and medium sized businesses, particularly those which span different countries, and are ideal for those who are keen to incorporate Google Apps or try out a new tool to build mobile websites.
Both Linux and Windows hosting are available. The Linux servers use the CentOS distribution. Windows hosting costs more than the Linux plan.
The advertised price for HostPapa plans are all for the first-period only, and are deeply discounted from their "regular" pricing. You will experience a price increase at renewal time.
No. HostPapa does not offer dedicated or managed servers.
Yes. Anyone registering for at least a one-year plan will get a free one-year domain name registration.
HostPapa offers a 30-day money-back refund period. Reviewers have noted that they charge additional fees during the cancellation process.
Yes. They offer VPS hosting along with their shared hosting plans.
Yes, they offer phone support. Their support team is known as the "Papa Squad".
HostPapa offers support in English, French, and Spanish.
HostPapa is based in Canada.
Their datacenters and servers are primarily located in Toronto, Canada. They also have centers in England and Australia.
The only fully supported scripting language on their shared hosting plans is PHP. You can also use MySQL databases. Python, Ruby, and other programming languages are not supported.
Yes. HostPapa has reseller plans available in several pricing tiers.
Yes. They offer commissions of up to $200/sale, depending on the plan purchased.
HostPapa provides detailed video tutorials for domain and website transferring, with special instructions aimed at users moving from specific web hosting companies.
They also provide a 30 minute "ask us anything" one-on-one training session for new customers.
They have an easy one-click installation procedure for WordPress. It should be no problem to get a WordPress site up and running.
There are no added fees for running multiple websites from a single HostPapa account.
They have a sitebuilder tool built into their hosting plan. It allows you to build a single website with three pages for free.
Larger sites built with the tool carry fees. The tool is very easy to use and comes with thousands of templates.
HostPapa does not provide managed hosting services for WordPress sites, which means you will be responsible for upgrading the WordPress core as new releases are made available.
Non-upgraded sites running deprecated versions of WordPress are the biggest security risk of that application, so this is an area to pay attention to. However, if you keep your WordPress installation up to date, HostPapa is reasonably secure, and comparable to most other web hosting companies.
Yes. They provide a one-click install for Prestashop through Softaculous, and additionally provide over $500 in marketing freebies and offers to help you launch your store.
No. They do not provide any special tools for migrating Joomla sites automatically. However, it is relatively easy to do manually, and they provide step-by-step instructions for this procedure in their knowledge base.
No easier or harder than any other host. They provide no special tools for accomplishing this task. However, it is easy to install a new WordPress site, copy theme files over, and import content through the WordPress admin panel.
HostPapa provides SSL certificates for an additional fee over your hosting plan. These are issued immediately and require no special setup to take effect. Once these are in place, the hosting environment is secure enough for credit card processing.
Yes. They have several image-gallery scripts for building a photo-centric website. Additionally, they have built-in support for CloudFlare CDN, which will greatly speed up the delivery of images and other media assets.
HostPapa is probably not a great fit for Magento. Although it is offered as a one-click install through Softaculous, some users have experienced problems with HostPapa's memory limits and the specific requirements of Magento.
Yes. They provide the popular cPanel control panel.
HostPapa accepts payment by credit card (Visa, MasterCard or American Express) and by PayPal.
They advertise "99.9% uptime guarantee." This does not include scheduled maintenance windows. It is not clear what kind of restitution, if any, is made for downtime exceeding .1%
HostPapa provides security certificates from SiteLock.
Yes. HostPapa provides easy support for CloudFlare CDN. The only setup required is enabling it.
You must pay at least a year in advance. They have 1, 2, and 3 year plans available.
Whois Privacy is available for an additional fee.
HostPapa has automated backup tools that can be added to your hosting package for an additional fee.
For small, low traffic sites -- yes. But, if you have multiple existing websites with a lot of traffic and content, the shared hosting plan may not be quite enough for you. Check out their VPS services.
Yes, and the email account number is unlimited.
HostPapa, like many providers of shared hosting plans, advertises "unlimited" hosting plans. For average or casual users, this will be fine. For high-traffic websites, your account may hit their "soft" limits. These internal limits are not defined anywhere, but they can be a problem when a site is receiving tens of thousands of visitors a day.
Yes. HostPapa provides over $500 in marketing benefits to new hosting customers, including credit for Google Adwords and FaceBook ads.
They provide the needed software support for streaming audio and video files. You may find that, with their shared plan, streaming media causes performance issues and maxes out HostPapa's soft limits on bandwidth.
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