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Is HostWay the host for you?
Last reviewed Apr 1, 2016
I have been using Hostway to host my e-commerce site since about 2008. I originally had myfreemerchant.com (I think?) and then bigstep.com.
Both of those had their pros and cons. The first one stopped being free, and really wasn't that great for my growing business, so I went with bigstep. They had product limits, and lots of downtime.
Hostway rarely has downtime. I think only once since I started using them, did they have an outage of more than an hour. And they rarely have any at all. less than a handful in all these years
I use the provided Merchant Manager, and it is good, if a little slow. No products limits. I can accept Paypal and all credit cards, take payment from any country, etc.
No complaints here.
I don't know what is wrong with this company. They haven't upgraded anything since 2012 (at least that is how it feels).
Their support is by far the biggest joke I've ever ran into. They can't solve even basic issues. I ended up walking them through what they had to do to fix things.
Their security is a nightmare. My clients site got hacked, yet they blocked my IP when I tried to FTP new files into place.
I have around 50 website clients I deal with frequently. This is the first that has used Hostway since 2005, so I didn't know they had gone downhill so far. I have a few take aways:
- When dealing with Hostway, use early 2000s settings and tech. Any modern setups will probably lead to your IP being blocked
- If you need support, figure it out yourself and then call support and tell them what you need done.
- Most importantly... Don't use Hostway.
Have been installing a website for a client. The web panel is next to useless. Could not find PHPMyAdmin, could not change PHP version. It took HostWay days to install a SSL cert and days to switch the site to PHP 5 from their default PHP 4.4. (Have not switched it as I am writing this even now). After some useless correspondence, their support went to Easter holidays, leaving the setup un-functional, and making us days and days behind schedule to deliver the web site. Very frustrating. As a developer, i have worked with many a hosting, but have never seen such a lack of client service ethic as at HostWay.
I am a customer since 2012, when I only had 1 website. Now I have about 4, that are hosted on shared environment and I got a virtual private server last month. I am very happy with their services.
At the end of 2012, I had my website down for about a day and then I called to their billing department very angry about that. I was very surprised to hear that they were wiling to compensate me, even before I asked about such thing. Well, have nothing bad to say about the guys. I hope the service will continue to be the same, would recommend the company to anyone!
I'have been using 3 hosting companies to host my website for the past 4 years and I can compare all of them.
My first host was godaddy as this is the most famous and with very good prices when you sign up, however when you renew the services every year, they are with higher prices and also the support is horrible... there is no support at all.. I don't know the situation now, but back in 2010 there was no support or phone number, just an e-mail, but you can't get any response from them for 3 weeks and in the meantime your website/emails are down!!! That of course was happening very often...u can imagine that... paying $2 a month, you can't get a big quality...
Then I decided to move to NetworkSolutions, the support was fine, but it was a too expensive... again, just like godaddy, you pay some cheap domain transfer like $10 and the hostign is like $4-5 and then on the next year, the renewal of the domain is $36! the same with the hosting..
Then a friend referred me Hostway and I checked the prices and thought they were quite acceptable, as this is $12.95 for the domain and $12.95 a month for the hosting... I didn't really know what to expect, but I am quite content now. I am with them since 2012, I had an issue with the website just once, but they have a 24/7 support phone line, so we were able to fix it at the time. I hope I won't have any issues in future, but for now, by experience can be described as excellent, especially compared to the previous 2 companies that I have been working with.
I am an IT consultant. I provide IT services to a small number of customers. I have a customer who has used Hostway for email services for about 7-8 years and they and I are both very satisfied with their uptime. In the past year there has not been one problem with the email servers. It might even be the last two years. The number of problems in those 7-8 years is less than 5.
I used another hosting company (iPower) for my email and web site and another one of my clients used the same company as I was using. We were both being put on RBL (Black lists) a few times a year and it was causing some of our emails to be rejected by the recipient. It was because we were on a shared IP address and the company wasn't doing a good enough job of catching spammers that shared the IP address with us. We also had their email servers go offline multiple times a month. I and my client needed a change so I moved us both to Hostway because my other client had such a good experience with them.
I have only needed tech support a couple of times; when I was switching over form iPower, and they were very helpful.
Of the three of us, I am the only one using Hostway as my web site host. The otehr two use the hosts dictated by their web site designers. My site is minimal and has no ecommerce. Therefore, I cannot give a fair recommendation on Hostway as a web hosting company; I can only say that my web site works fine all the time.
I recommend Hostway.
Hostway update is outstanding and customer services have steadily improved of the past ten years.
The only reservation I have with Hostway is the costs of hosting plans; for small and mid-tier businesses that have in-house expertise, there are other hosting companies at lower costs,
Hostway has been my provider for almost 15 years. We have never had an unscheduled outage in all of that time and the customer service has always been very responsive and knowledgable when we've needed help with changes. There support systems are all automated and provide an easy to use interface for the most common needs. I highly recommend them for anyone needing hosting and/or email services.
Totally shady company! Offers absolutely no refunds. Automatically bills you in advance even if you have requested them to stop. Never do business with them if you can avoid it.
Called in February to cancel all of our services. Was told we couldn't get any kind of a pro-rata refund (!) but that everything would expire in October.
Received an email this morning (17 Sep) that our automatic renewal had been "successfully" processed today and we had been billed for another year. Called in and was told that their system is "automatic" and that there's nothing they can do about it once a payment has been processed.
It seems we have no other recourse but to dispute the charge with the credit card company and file complaints with the Bureau of Consumer Protection and the Better Business Bureau.
I deal with several hosting companies - Hostway has by far the worst support. The problem is that their first-tier support can't solve anything but the most trivial problems. Anything complicated gets sent to tier 2. In addition, they have an entirely separate business unit that handles domain problems, so again, first-line support can only forward your problem.
BUT - you can't talk to the people who really know what's going on. So the class response to your problem is: "we've submitted a problem report, and you should hear back within 24 hours."
Except you don't. So you call again, talk to a new person, go over the issue, and they then "escalate it" and again tell you that it should be resolved "in just a few hours." Sometimes it is - sometimes you need to make a third call.
Oh, and if your problem is domain related, don't expect anything to happen outside of business hours, because the domain operation doesn't have a 24-hour support staff.
Hostway Corporation has been operating a successful US based web hosting business since 1998.
Company and Services
Hostway has offices in five North American locations: Chicago, Illinois; Austin, Texas; Tampa and Fort Lauderdale, Florida and Vancouver, British Columbia. A truly international company, Hostway has European offices in Belgium, France, Germany and the Netherlands; Asian offices in Korea and India and an Australian base.
With around 600,000 customers Hostway is a good sized web host, and has registered more than 400,000 domains during its 11 years. The company’s range of hosting packages covers shared and dedicated server options. It also offers bespoke website design, e-commerce software and website marketing solutions.
Hostway's plans are designed to meet the needs of both individual and large businesses alike. It sets out to provide a solution for everyones from total website beginners through to veterans site developers. All of Hostway’s plans come with a promise of 99.9% uptime and auto backup system, as well as a 30 day money back guarantee. Hostway offers a wide variety of features and optional extras. You can take advantage of multiple email accounts, shopping cart software, data protected online backup and much more. If you don’t want a bespoke website you can use the free SiteBuilder software. Hostway also lets you choose from a variety of marketing tools.
Customer satisfaction is a stated priority for Hostway. To this end it provides support 24/7 by both phone and email.
For more than a decade Hostway has been gathering awards. Most recently it was selected as Find My Host’s Editor’s Choice in May, June, August, September and October of 2008. Also in 2008 it was judged to be the best ‘Unix Web Hosting Provider’ (March) by Web Host Directory.
Hostway can boast several famous clients including Disney, Coca Cola, Sony Music, Bank of Montreal and McGraw-Hill.
Hostway has 11 data centers across North America and Europe. Its latest facility was opened in September 2008 and is located within the Boeing Building in Chicago, Illinois.
| Company news
Heart Internet Reviews
Being using Hostway since 2006 and found it to be very reliable. Whenever I have a question tech support can resolve it in the shortest possible time. I would recommend Hostway for it's excellent service both in it's reliability and tech support.
If you use Hostway you will never be disappointed.
i never had any need to contact hostway untill 2 months ago. my business with them are simple. they are just the registrar of my domains.
2 months ago i tried to update the contact information on one of my domains. it just didnt work. i contacted support around 15 times or so. they only tell me it is escalated to their advanced teams. their support is very poor. they are like politicians with shallow answers which is not solving anything. they are simply telling me to wait for domain contact info to be updated for the last 2 months.
I could not be more DISSATISFIED! HostWay created my website with some efficiency, however, once the site was uploaded, they offer no support. My site is now offline, and I am unable to get anyone to respond.
I've used Hostway since 2001 for hosting a non-ecommerce site which says a lot. They've always resolved my issues or provided a reasonable explanation when they couldn't. Admittedly, I've had some instances where I've communicated with more than one rep and received different answers but overall they've done good by me and I doubt that my needs will ever tax their service. I also use Hosted Exchange via Hostway and like their service offerings and would recommend them to anyone who asks me.
What a terrible, terrible company. Apart from the fact that their servers and support suck they are also hopelessly disorganized and incapable. Months ago I ordered some services with them. They said they couldn't charge my credit card - which is used for 20-30 online transactons each month elsewhere without a single problem - and advised me to pay via Paypal which I did. I sent them all of Paypal's transaction details - not only once but about 10 times since they kept sending reminders about "non-payment". Now, after 4 months they have suddenly charged my credit card for the same amount, saying that they never received my Paypal pament which is of course nonsense - I have all proof that it was paid. And their billing support doesn't even bother to reply anymore.
STAY AWAY - under all circumstances. Hostway means trouble on all levels!
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