Add Your Review for ICDSoft

13 ICDSoft Reviews:

Is ICDSoft the host for you?

Last reviewed Oct 28, 2015

Key features

  • PHP
  • WordPress
  • Perl
  • Linux
  • Python
  • Shared Hosting

User Reviews - Total: 13

★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I have had continuous issues renewing my account each year. This year neither 2checkout nor PayPal authenticated a credit card that I new to be usable. I speck 90+ minutes trying to get it to work. Then, the PayPal with credit card option charged my checking account instead. Support channels were used.

This is the support response, "We regret that you are unable to submit your payment right now. Kindly note that we use the services of third-party payment processors, so we cannot assist with such issues directly. Please allow half an hour, and try submitting your payment again"

Terrible support, awful renewal process, find another host!

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Back in 2004 when I had my first UK business web site, I was continually swapping from one Host Provider to another endeavouring to find one that was not continually down at busy periods, or ridiculously slow and with non existent support. Then in late 2006 I had the good fortune to meet a business owner who was using ICDSoft and early in 2007 I duly signed up with them and have never looked back since as I never had any more problems and have never needed to complain to them.
I now have 17 web sites hosted with ICDSoft ranging from simple five page HTML ones, two very busy Internet auction ones and six PHP MySQL database driven ones.
Support is out of this world with knowledgeable staff who have gone more than the extra mile, in that some times they have even recoded my errors.
I have no connection with them other than as a client and have no hesitation in recommending them.

★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have been using ICDSoft for over 11 years. I am very happy. SureSupport ™ is really sure: swift, professional, friendly. Flexible personal approach. There are two problems: they do not accept Webmoney (www.wmtransfer.com) and there are CPU limits as Jay Warren pointed out. I have had trouble with the stupid CPU indeed. But I was able to solve it. Google is the culprit! However, that is just an episode. The rest is great.

★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

I have a business account with ICDSoft for 3 years. I am quite satisfied with overall performance, very good value for the money.

However not without a fly in the ointment.

Their technical staff are a bit paranoid that some customers on a shared hosting may be using PHP scripts that would cause abnormal load to MySQL server thus affecting MySQL response time for other users on a shared system.

I was just debugging my PHP scripts with the help of phpMyAdmin in ICDSoft Control Panel.

One of the MySQL queries I sent through phpMyAdmin took about 20 seconds to respond.

ICDSoft technical staff received an alarm from their MySQL server and without going deep into investigation they just blocked public access to my website which is a popular Online Store. This caused havoc among my customers. As a result I lost some new orders and lost revenue.

This is what they write about this:

"You could refer to the "Resource" part of our Terms of use:

"ICDSoft reserves the right to alter the above limitations and to place additional limits without prior notice if an account endangers the stability or the performance of the hosting server due to intensive resource usage. The additional limits may include, but are not limited to MySQL, memory and CPU usage limitations, and stopping access to directories."

We understand that modifications and upgrade procedures to the website structure are necessary; however, that particular query caused errors within the PHP interpreter and caused extremely high load on the server.
We offer shared hosting services, and the stability of our servers is our top priority. If we allow a single user to occupy too many system resources, this will affect all the users on the server as well.

We have now re-enabled the public access to your website. However, if it causes such high load on the server again, we would have no other choice but suspending it again. Instead of automatically suspending the service, we prefer to make our customers aware of any high load issues and give them enough time to resolve them. However, in this particular case, these operations on your account had taken almost all of the available resources. Thank you for your understanding.

Best Regards,
Abuse Department
SureSupport.com"

★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

I have had an account with ICD Soft for about two years now.
IF you have SINGLE web site that runs UNDER the bandwidth, CPU AND "mySql" Limits, then ICDSoft is an OK hosting service,
BUT IF you have anything 'outside the normal' dont expect to be happy when it finally gets resolved.
I went over the UNDISCLOSED limits for 'my sql' time' 3 times in a month period.
They would not help me to resolve which queries were causing the problem and they refused to renew my account.
Thank goodness there are so many other choices for hosting.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Wescott Electric Co. has used ICDSoft since the 2002. We our a bigger commercial electrical construction company specializing in competitive government contracts. This is an excellent hosting company. We use ICDSoft mainly for company email services and FTP file transfer. I can assure anyone reading this review that we have never experienced any down time ever. This company communicates with us well in advance whenever they have any service and upgrade planned downtime and even then we have never it impacted our production day. I have recommended ICDSoft to several business associates that have had bad experiences with their hosting services. They are not all equal.

★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

I've 2 accounts with them for 2 year and I never had any big issues with them other than some feature missing - addon domain (they let add a domain as parked domain) & I couldn't make ZIP my files using the file manager.

But they are really better than the big shots like Host Gator (It sucks, I had an account there - it's slow like hell), Hostmonster (They have so many restrictions - files limit, database, database size no of table limit etc).

I hope they will be like what they are now :)

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Had tried a number of hosting companies over the years. ApplieI was the best, but too expensive. IDCsoft is probably one of the best value hosting options. Have not had any problems with service. When my site was pulling too much bandwidth, they did not shut me down, but helped me to find a work around. Great technical support and nice feature set. I highly recommend ICDSoft.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have been with ICDsoft for about three years now. When I started with them I had just begun to study web design and development. My skills have developed quite a bit since then. I am building websites now for a living (of sorts).

Since my clients almost always have a hosting service they are presently using and want to continue using I have had to deal with many hosting support services ICDSoft has undoubtedly the best support I have encountered. They will respond to your problems, questions or concerns within fifteen minutes, usually quicker, 24/7, and then work with you until your problem has been solved, your questions have been answered, and/or your concerns have been relieved.

ICDSoft is a no nonsense service provider. I never hear from them except once a year when my contract needs to be renewed or I have contacted them needing support, and then as I said above it is almost immediately by knowledgeable, helpfully staff. Never any spam emails wanting me buy this or that upgrade

Their control panel is also nonsense, everything a professional needs, with everything easy to find, and uncluttered with junk you have no use for.

I highly recommend them

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I am a teacher and belong to multiple organizations. I always agree to be the one to start up the web sites. (Right now, I have 6 different sites with them)

Since I have multiple sites with ICDSoft - I get a great price on each one.

BUT - what has been most important to me is the ease of use and the speed in which they help me. Even this morning, I had a question at 4 am - and they answered my question in less than 5 minutes.

Now - the "weird" thing is - Every time I pay them, I get a message from my credit card company because ICDSoft is operated out of Hong Kong (according to my card company). This is not a big deal to me.

I have had an account with them for more than 10 years.

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ICDSoft

icdsoft.com Founded: 1993

ICDSoft Introduction

ICDSoft was originally a software company until it expanded its business to include web hosting. Today, they offer a wide range of hosting solutions that include shared hosting, private servers and much more. These services are designed for websites of all shapes and sizes and are made for both consumers and businesses to create and host sites with relative ease.

ICDSoft History

ICDSoft was originally founded as a software company in 1993. Beginning in 1999, the company expanded its business to include web hosting. Since that time, the company has grown and now hosts more than 100,000 websites for thousands of companies in over 140 countries.

Services

ICDSoft provides a large assortment of hosting options designed to meet your specific needs. Whether you are a small business looking to get started online or a large company that needs access to more powerful servers for efficient hosting, ICDSoft has the technology and a plan that is right for you.

Shared Hosting – ICDSoft offers several types of shared hosting options that are designed for small businesses and individuals that are just starting their journey on the web. These plans all come with a diverse range of features and services based on the needs for your website. These plans are perfect for new website owners looking to start up their own blog or even businesses that need to host a small portal for their customers.

VPS Hosting – Designed for websites that need more power, faster speeds and perfect for users and businesses that seek greater control over where their site is hosted, ICDSoft provides virtual private server hosting. This hosting is faster than the shared hosting options and allows you full control over your part of the server allowing you to configure your server to your specific needs.

Reseller – Created for users that also want to setup their own domain hosting business, ICDSoft’s reseller program makes it easy for web entrepreneurs to begin their business selling and hosting websites for others. It features an easy to use interface and customizable tools so you can begin selling and managing other businesses or users websites for them while you enjoy reaping the extra profits as a reward.

Network Infrastructure

ICDSoft maintains data centers in the United States, Europe and Asia that are designed to provide high quality and fast data speeds to their customers across the world. The company maintains a dedication to hardware and thus is constantly upgrading and improving their server technology across all of these data centers.

Security and Uptime

Like many hosting providers, ICDSoft boasts a 99.9% uptime for their servers. The company uses an automated monitoring system designed to discover any potential problems with their servers and network so they can fix them before they become a problem. This monitoring helps them maintain a healthy network so they can provide their end users with reliable service every single day.

Customer Service and Support

ICDSoft places an emphasis on customer service and support and claims that 70% of their customers come from referral of current customers because of this commitment. The company offers support 24 hours a day, 7 days a week through its ticket support system and guarantees a 15 minute response time on all support tickets. It should be noted that they do not offer live chat or phone support for their customers. This means that some, more complicated issues may be more difficult to work out quickly because of the communication medium they have chosen.

Billing Procedures and Policies

ICDSoft offers several different tiers of service all with their own unique price. All of the company’s pricing is based off a yearly subscription and they do not offer a monthly option meaning you will have to commit to them for one year if you want to use them as your provider. At the same time, ICDSoft also charges a yearly fee for the registration of your domain. Although this price is somewhat lower than standard registration fees, you will be forced to pay this fee each time your subscription renews. 

Currently, they do offer a discount if you renew after your first year and they offer a 100-day money-back guarantee on all services excluding any extra fees you may incur.

Conclusion

While they don’t offer as many different options for users and businesses, their plans are divided in such a way so that they are a good fit for a website of virtually any shape and size. 

Their support is fast and their team is knowledgeable, but the lack of live chat and phone support could be a hindrance if you are working on a particularly difficult problem. It’s networks and fast and reliable and with its 100-day money-back guarantee, you can cancel at any time without worrying about losing your hard earned money if it takes you longer than a month to determine that their services aren’t right for you. 

If you are looking for friendly and reliable service with fast support and quick transfer speeds, ICDSoft is a worthwhile contender and should be on anyone’s list when they are shop for reliable and fast hosting for their website.

ICDSoft Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Economy WordPress PHP Python Linux Perl TCL 1GB 20GB $6.00/month
Usual price:

ICDSoft Features

How does ICDSoft compare to their competitors?

Overall ★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★
Visit ICDSoft
Overall★★★★
Overall★★★★
Overall★★★
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More ICDSoft reviews

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I started my own businesses in 2003, and was a web programmer previously so a good website was important to me. From 2003 to 2006 I tried host after host, only to be disappointed each time. They'd often start off great, but then they'd get too big for their britches and service, uptime, and features would decline to the point of completely unbearable. Downright painful actually - every single time.

In 2007 I tried ICDsoft on a whim - chose them randomly off of a review site. I figured if I picked one that was not on page 1, 2, or 3 maybe they'd stay off the radar.

Almost 6 years later not am I still with them, but I've moved ALL my websites to them. And I constantly recommend them to the 8000+ members of my online association.

I was shocked last month when someone said the site had been down - for about 2 minutes - but was back up. Shocked because the last outage before that was... geez I can't even remember one!

Since I signed up I've asked at least 40 questions (I counted then - did I mention their support system is really easy to navigate and you can refer back to old questions at any time?). They always answered my questions within hours. Every single time.

And you can tell they actually read the questions thoroughly before they answered. No canned or stock blow off answers. Real answers that work.

Some of my questions were very dumb, and others were very complicated and unusual. ICDsoft helped me with each one, even then I was getting my accounts here mixed up with accounts elsewhere. And often instead of just pointing me in the right direction, they'll actually do alot of the work for me.

I even accidentally deleted my entire site one day (doh!!!). I wrote to them completely freaking out, and they pulled it off a backup tape and had it back up I think in less than 1/2 an hour, no questions asked.

I do have some complaints. Their service is a couple dollars more than the bargain basement services (and I literally mean a couple as in around $2 USD). They don't have every feature in the world you could ask for - for example, you can't park different domain names to your subdomains. There are some things they don't offer related to dedicated IPs and some of those server settings that help spam programs decide if mail from you should be filtered or not (like dedicated ip/reverse DNS or something like that - I can't exactly remember). And you can't buy just a domain name - they only offer domains with hosting (which is fine since goDaddy is usually cheap for domain name registration anyways). And their Hong Kong and Europe servers are more expensive now then they were a couple of years ago. USA price has never gone up I don't think.

Their interface seems proprietary (?). However I've found it far more robust and useful than stock cpanels elsewhere. It is very easy to find what I'm looking for, and to use it.

They are also always improving the service. More space, new web design program, more tools with easy installs, etc. I'm a web programmer and last night I decided to try their beta web tool instead of making my own site from scratch or templates, or using Joomla, like I always have done in the past. It came out great, and I had a complete website done in one night. Then I asked them how to move it to another account (instead of the subdomain where I created it), and they pretty much did it for me. Today I have another new, completely worry free website. I hope I didn't just jinx myself!

On my original account there I now actually pay for the "Business" account for $10/month I didn't need the extra space, but I felt that $6 a month just wasn't fair for the quality of service they provided and the least I could do was give them an extra couple dollars a month (sounds crazy when I say it that way, doesn't it). Now I think I have enough space to host every file I've ever owned if I wanted to.

Seriously if you are frustrated with crappy service elsewhere, consider ICDsoft.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have been with ICDSoft since 2002 and have been completely satisfied. They don't have the one click CMS install like the big name hosts, but they stick to what they do best which is to keep your site up. Their support team responds in less than 10 minutes via online support forum. No phone call is needed. I love this hosting company. They are awesome!

★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

ICDSoft is the hidden jam of Internet when it comes to web hosting service.
I have tried so many big, well known web hosting companies that offer much more hosting resources but they all felt short over 1 year period of time but ICDSoft consistently provides the same top notch quality and reliable service.

If you were burnt from hosting providers like me, you will know that what's important is not the amount of hosting resources but its performance, reliability, and customer support. ICDSoft has been increasing and offering very generous resources as well.

I don't know how they do it but their servers are super fast. And do you know what else is super fast? Their support ticketing system! All of the tickets are guaranteed to be answered within 1 hour but all of my tickets were answered within 8 minutes!!!!, averaging less than 5 minutes per ticket.
They provide very detailed and real answers, not like other hosting support team.
They also have the most slick custom control panel that's really user-friendly and does exactly what you expect it to do. It's so simple and intuitive that there's no confusion. I wish the CPanels were as intuitive as their control panel.

I'm a hard core php and mysql web developer. I design and write all my websites from scratch with all database driven content with custom php codes. When my websites were hosted with ICDSoft, I NEVER had a downtime!

There are only two things that ICDSoft does not provide (that's why they are 2 stars short in my Feature rating): 1) VPS or dedicated hosting, and 2) multiple domain hosting in one account. The multiple domain hosting is not a big deal since their pricing is so affable that I can just buy more hosting from them but I do wish that they provide VPS option.
Even though I was very satisfied with ICDSoft hosting service, I left ICDSoft because the number of websites I hosted kept growing and I was looking for cheaper solution by looking for hosting provider that supports multiple domains/websites in one account. However, that's when I realized and reminded me how amazing ICDSoft is when other hosting providers came short and not even close to the quality and reliability of services that ICDSoft provides. So I keep coming back to ICDSoft and just sign up new accounts with them. They do give discounts on additional accounts and renewals so that helps.

If the two things I mentioned above are not your concern then I guarantee you that you will never look back and elsewhere once you experience ICDSoft hosting service.
These guys really know what they are doing and they do it really well. I truly hope that they don't forget their core value and continue to provide the amazing hosting service that no one else can match.

I recently left ICDSoft because the number of websites I had was growing and I wanted to host all of them in a reliable VPS and save some money. If ICDSoft ever provides VPS solution or multiple domain/website solution then they can count on me for coming back to them. However, I continue to refer my friends and families to ICDSoft as the BEST shared hosting provider with minor limitation of supporting only one website per account.
Again, this is not that big deal especially if you consider the quality, speed, and reliability of their services that no one else seem to be able to match.

If you like what they have to offer, you can even get 25% discount when you sign up with this link. Enjoy. http://icdsoft.com/promo-code/handymango
-- David

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