I started my own businesses in 2003, and was a web programmer previously so a good website was important to me. From 2003 to 2006 I tried host after host, only to be disappointed each time. They'd often start off great, but then they'd get too big for their britches and service, uptime, and features would decline to the point of completely unbearable. Downright painful actually - every single time.

In 2007 I tried ICDsoft on a whim - chose them randomly off of a review site. I figured if I picked one that was not on page 1, 2, or 3 maybe they'd stay off the radar.

Almost 6 years later not am I still with them, but I've moved ALL my websites to them. And I constantly recommend them to the 8000+ members of my online association.

I was shocked last month when someone said the site had been down - for about 2 minutes - but was back up. Shocked because the last outage before that was... geez I can't even remember one!

Since I signed up I've asked at least 40 questions (I counted then - did I mention their support system is really easy to navigate and you can refer back to old questions at any time?). They always answered my questions within hours. Every single time.

And you can tell they actually read the questions thoroughly before they answered. No canned or stock blow off answers. Real answers that work.

Some of my questions were very dumb, and others were very complicated and unusual. ICDsoft helped me with each one, even then I was getting my accounts here mixed up with accounts elsewhere. And often instead of just pointing me in the right direction, they'll actually do alot of the work for me.

I even accidentally deleted my entire site one day (doh!!!). I wrote to them completely freaking out, and they pulled it off a backup tape and had it back up I think in less than 1/2 an hour, no questions asked.

I do have some complaints. Their service is a couple dollars more than the bargain basement services (and I literally mean a couple as in around $2 USD). They don't have every feature in the world you could ask for - for example, you can't park different domain names to your subdomains. There are some things they don't offer related to dedicated IPs and some of those server settings that help spam programs decide if mail from you should be filtered or not (like dedicated ip/reverse DNS or something like that - I can't exactly remember). And you can't buy just a domain name - they only offer domains with hosting (which is fine since goDaddy is usually cheap for domain name registration anyways). And their Hong Kong and Europe servers are more expensive now then they were a couple of years ago. USA price has never gone up I don't think.

Their interface seems proprietary (?). However I've found it far more robust and useful than stock cpanels elsewhere. It is very easy to find what I'm looking for, and to use it.

They are also always improving the service. More space, new web design program, more tools with easy installs, etc. I'm a web programmer and last night I decided to try their beta web tool instead of making my own site from scratch or templates, or using Joomla, like I always have done in the past. It came out great, and I had a complete website done in one night. Then I asked them how to move it to another account (instead of the subdomain where I created it), and they pretty much did it for me. Today I have another new, completely worry free website. I hope I didn't just jinx myself!

On my original account there I now actually pay for the "Business" account for $10/month I didn't need the extra space, but I felt that $6 a month just wasn't fair for the quality of service they provided and the least I could do was give them an extra couple dollars a month (sounds crazy when I say it that way, doesn't it). Now I think I have enough space to host every file I've ever owned if I wanted to.

Seriously if you are frustrated with crappy service elsewhere, consider ICDsoft.

I have been with ICDSoft since 2002 and have been completely satisfied. They don't have the one click CMS install like the big name hosts, but they stick to what they do best which is to keep your site up. Their support team responds in less than 10 minutes via online support forum. No phone call is needed. I love this hosting company. They are awesome!