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503 InMotion Hosting Reviews:

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Last reviewed Nov 28, 2016

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InMotion Hosting screenshot

Key features

  • Free '.com' domain
  • 24/7 technical support
  • Unlimited disk space
  • 90-day money-back guarantee
  • Free data backups & SSDs
  • WordPress integration

Great reasons to choose InMotion Hosting

  • Over 500,000 websites being hosted worldwide.
  • WhoIsHostingThis users rate InMotion Hosting as 4.1 out of 5 – Excellent.

Most Helpful Customer Reviews

★★★★★
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★★★★★

I am a volunteer for a charitable organization and was recently handed off the responsibility of managing the website, email server and all other aspects of technology. It was frustrating trying to gather all of the missing information from various parties to manage gaining access to the necessary resources. I started a chat with an InMotion customer service representative and problems started getting solved. I was able to regain access to my host and the administration panel in about ten minutes. From there, I was walked through how to get to each of the items I needed. In the end, I was 100% in control and supporting the organization. The price may sway some from starting with InMotion as there are cheaper options, but in my opinion, some things are worth paying for, namely customer service.

 
★★★★★
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★★★★★

I have used InMotion Hosting for around 10 years. The technical documents are very good and suprisingly, most of the time I can figure out what to do by the online instruction. However, if I am unable to understand what to do and need to call, the guys at inMotion Hosting absolutely provide the best customer service.

I don't know as much as I should about dot coms and hosting. And I am awful at explaining what I need. The people at inMotion are so patient and have the unique ability to explain how things work. Yesterday, I worked with a guy, who explained the VPN over shared hosting, provided pricing, filled out the form my developer needed, and otherwise took care of me as if I were the only person submitting a support ticket. And this is the type of customer service I get EVERY time I call or write. A couple of months ago, my husband decided to use Wix for one of his sites and honestly, I was making a mess of things trying to set it up--pointing servers and such. This amazing young man at inMotion fixed everything. A. So if you are looking for a new hosting provider, I highly recommend inMotion Hosting.

 
★★★★★
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★★★★★

I have been with Inmotion hosting since 2005 and have at various times had to call on their support and/or technical knowledge. I figured after 9 years of excellent service I should write a review! In that time I can not think of a problem that support did not attend to promptly. I am also happy with uptime and their pricing and have often recommended them to friends and business associates.

 
★★★★★
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★★★★★

We've used InMotion hosting for several years now. During that time, not only have we had almost zero downtime, but the support has been fantastic as well -- the live 24/7 chat is a great feature, and the service reps are knowledgable enough to help and adept enough to explain solutions in a way that less experienced users can understand. I'd definitely recommend InMotion to everyone.

 

User Reviews - Total: 503

★★★★★
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★★★★★

Since my very first call InMotion Support has been great!

The team has consistently been nice, speaks English, are knowledgeable on the products (technically adept), do not rush our call, take time to explain things to me (HUGELY important because it helps me identify and resolve issues on my own), and go the “extra mile” to resolve issues. I believe this is driven by their focus on the goal of providing great customer service to enable a small business to have a great online presence. And to boot, this has been consistent across team members.

 
★★★★★
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★★★★★

I am a user of inmotion hosting for 2 years now, in the past I had a different service provider and they lacked on customer support, not providing solutions when i really needed them. With Inmotion hosting I am really very happy with the support we receive. Each time I have en inquire or want to make a change a find possitive and friendly atitude. The support team on chat is always friendly and capable to help on my various issues, sometimes even beyond the area of the hosting, ie solving other website problems.
Definitely I am going to keep working with them

 
★★★★★
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★★★★★

InMotion Hosting ROCKS since they offer 24/7 support that actually offers 24/7 support and it doesn't stop there. They have helped me with 3rd party software and templates more than once and think out of the box when they try to come up with solutions instead of the standard "Read The Manual" or "Sorry Our Support Doesn't Cover That" answers.

So far, 0% downtime after more than a year of having multiple sites online, 100% positive answers on my support questions and 0 trouble with my hosting so far. Personally, I don't know what a hosting company can do more. And btw, their pricing, as far as I can say, is more than reasonable for what you get.

 
★★★
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★★★★

I signed up for this service because of good reviews. I was sold on redundancy, backup, speed, support...etc by their sales team.

All was well for a few months but then suddenly it all went wrong. There was a server outage, the promise of short downtime when I signed up quickly vanished. The promise of redundancy vanished as well.

Day 1... Apologies, no answers
Day 2... Apologies, no answers
Day 3... Threats of a legal intervention was met by canned replies that absolve responsibility. No answers
Day 4... more of the same, sites are still down, request for backup is met with vagueness of delivery
Day 5... Stronger requests for backup are requested again met with a response of a ticket creation and no timeframe of resolution.
Day 6... Strong request for backup is acknowledged and I was given an end of day delivery. I got the backups. No database. Turns out the database is corrupt.. there is no redundancy... there is only disbelief of trusting this company.

You have been warned... buyer beware.

 
★★★★
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★★★★

BEWARE! I had been with inmotion for a few months on a VPS without issue. Recently they had a VPS "outage" as they explained it. They must have lost a server, no idea as you can't get any straight answers from them. Just check their twitter and you'll see all of the happy customers. After two days of my sites being down, they were able to finally get the sites back up. I sighed, and assumed everything was good to go. Fast forward two more days, and the sites go down again. Now they are claiming that my original issue was not with their previous VPS issues, (after one of their "top tier" reps told me it was) and that someone got into my account and "deleted everything". Not sure exactly how that is done, but I am positive it wasn't done. So in short, buyer beware. I will never be using their services again.

 
★★★★★
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★★★★★

An attacker defaced all my websites and data recovery was necessary.
Samuel from Support was freaking awesome!

To give some perspective: The attack happened one day before pitching my idea outngo.ca to angel investors. Samuel's quick reaction to my data restoration request saved the day.

Thank you guys. Great Service as always!

 
★★★★★
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★★★★

I purchased a VPS from inmotion, after bouncing around several different hosting companies which didn't provide the experience I was expecting, but it's been different with inMotion. From day one, their tech support team has been more than willing to help me with all kinds of issues. The VPS server has been behaving as expected too, the website's loading speed is pretty decent and I also have to say that having the VPS bundled with cPanel and WHM has made my life so much easier (and my clients).
Overall so far I'm loving inMotion and will definitely renew 1year subscription when it's due if it continues to play out this well.

 
★★★★★
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★★★★★

We've recently started to migrate from our previous host to InMotion Hosting and they have been a huge help and with every request, small and large the difference in quality and knowledge is as clear as day when compared to our previous host, very pleased with the support, the techs and well just everything.

 
★★★★★
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★★★★★

As someone who considers themselves nowhere near expert level with site building etc., I have come across more than a few problems where I needed some guidance. I have always found Inmotion Hosting to go the extra mile to help customers. I did come across an instance where someone wanted to send me to read endless pages of script, but other than that one instance I can honestly say I will not be seeking new hosting in future.

 
★★★★★
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★★★★★

InMotion Hosting Rocks! I've been using InMotion for over a year now and they have helped me every step of the way. I run my two small business and have two part time jobs so I'm very limited with time. Also, I've only had a year of experience making my own websites. So when my novices web skills lack and I'm pressed for time, InMotion Hosting is always there to bail me out. They are just an online chat away. I'm all about service and they exceed my expectations every time. Their support team are all very knowledgeable and courteous. Thank you InMotion Hosting.

 
★★★
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★★★★★

I am leasing 2 InMotion dedicated servers: the servers themselves are a great value, and everywhere I've seen rates the service top 1 or 2.

The servers are down more than up: don't know if it's their internet pipe, or what. I do know that my main site (and smaller ones we host) are down at least 3 times a month for up to several hours. How this service can be top-rated utterly escapes me.

 
★★★★★
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★★★★★

Two months trying to get a VPS running and I give up. Maybe they are OK if you don't have special needs (but then, why would I need a VPS?). In the beginning, I was impressed by the speed and friendliness of their support team. But what is the use of this if the information you get is contradictory? I've wasted US$ 400+ and too many hours.

So, if you need a VPS with anything non-standard, don't try InMotion Hosting.

 
★★★★★
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★★★★★

A noticeable global presence is a prime element of business life. InMotion Hosting has shown to be more than capable of meeting the standards required for my company to keep ahead of the game by hosting and maintaining a continuous, reliable and visual website presence on the internet. A recent glitch could not have happened at a more critical moment for us just prior to a presentation to overseas NGO's of our company products. This has been the one single instance over the last 10 months and to which InMotion responded and resolved within hours. That is service.

 
★★★★★
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★★★★★

I just wanted to say that I have had experiences with many companies and I have to say that at in motion the tech support is awesome. One tech in particular was extremely helpful and patient with me and I hope that he gets recognized for his exceptional customer service. Thank you William H

Donald Adams

 
★★★★★
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★★★★★

InMotion Hosting is the first hosting service I am using, but I need to say that they make my life really easy with their awesome support, as I am a complete newbie to all of this! One time they checked on the internet for a solution for my problem (altough it was not their area of knowledge) and last time they even did the changes I was not able to in my cPanel! Simply amazing :)

 
★★★
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★★★★

I have been with Inmotion since late last year. Initially I was pleased with the speed of their support, unlike in Hostgator wherein the latter made us wait for 30 mins and the reply for tickets took 2 days at least. Everything was okay until last 2nd week of August wherein the website was down for TWENTY TWO HOURS. Worse, technical support kept insisting it was beyond their control and it was because of my internet service provider. Tell me how could I have chatted with them if my internet was down???

After 22 hours maybe their engineers got back from their insanity and was able to reroute their network. My website is a B2B eCommerce and I CANNOT afford to be down even for a minute. Awful tech support.

 
★★★★★
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★★★★★

I am NOT alone, anymore…

Now things have changed. Wow, have they changed!

I am now happy to say I am a proud customer of InMotion Hosting. YAY!

I bought a WordPress Template and chose InMotion Hosting to keep my files safe and sound.

Needing to ask many questions about "simple little issues" relating to uploading files; set-up; log-in; WordPress; cPanel; email; terminology; and all those tricky little things formerly foreign to me.

"Simple little issues"? Yeah, to the tech gurus at InMotion Hosting, but not to me. These matters were, most important and were causing me anxiety!

InMotion Hosting make it so easy to ask a question. Literally, everywhere I ventured on their Site I would find a button to click on where I could either launch "Chat" or submit a "Ticket".

Their “Chat” is great! Very helpful, with an expert team of consultants who have either answered my "pressing" question or passed me on to someone who could satisfy my query within minutes, leaving me content and able to move on with my great adventure.

“Submitting a Ticket” is so simple and InMotion's informed Consultants get back to me via email within an hour or so. Leaving me time to make a cuppa and mentally review my issue.

InMotion Hosting also boast a busy “Forum” with many people ready and willing to assist.

There has not been a single issue I have not been helped with. I have "bugged" at least twenty Consultants and every time am answered with enthusiasm and knowledge.

InMotion Hosting have a wonderful team representing their great products and services. I gladly recommend them to you and all your friends.

Thank you InMotion Hosting.

Previously the people I had chosen to host my websites have been aloof and remained distant; an entity I had difficulty dealing with. Subsequently, I left many of my questions unaddressed or researched them myself with google. Sometimes not very well, they remained a problem.

 
★★★★★
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★★★★★

IMH is great. As a dedicated server customer, other ISP provides very limited tech support. IMH not only keeps updating our software - cPanel but provies very prompt technical support. I have had used 1and1, Godaddy and others in the past, but IMH is the best among all of them.

 
★★★★★
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★★★★★

I have to admit I am always very skeptical of any kind of "chat help" and usually use it only as a last resort. I am very new to website design and was using BOLDGRID and I made a big mistake modifying my site and also in backing it up and pretty much lost all of my work. So I hit the tech support chat button and was quite surprised when an actual person responded in less than 20 seconds! So I figured I'd get the usual scripted questions with typical scripted and often not very helpful answers. But I was wrong. The person (actually its been 3 times now I've needed help so all three people) were very helpful, knowledgeable and eager to help no matter how long it took or how late at night. It was much different from other chat tech support I've received from other companies. So I was very glad they could help me (at the HTML code level) out of my troubles and seeing my site and all my work back up and running. I've gotten better at it so probably won't have to use tech support as often but glad to know its there if I need it. And the only reason I gave it 4 stars on features is there are some tweaks I'd like to make to my site such as use a different font not shown in the list but I haven't figured out how to yet. But I guess that's the usual trade-off with simple non-html website generation software. But when I'm at that point I'll probably ask them for help modifying the html to get the last tweaks in. So with great pricing I'm very glad I chose InMotion Hosting.

 
★★★★
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★★★★

I am on hold with imh (again) while I write this review. I have been a long time customer, more than 10 years. There have been bumps in the road, and they take some sorting out. Last time it was because they moved my account to a busy server that was constantly having security issues, so my mails would not send. Although the first 10 or so calls and emails were handled poorly, I finally got someone who admitted this problem and moved me to a smaller server.
Things were fine until today, a Saturday, when I get a very obnoxious email telling me that I am using my space as a backup and that's against their TOS. They give me 48 hours to remove my files or they will suspend my account.
I am not using my space for back ups.
48 hours is ridiculous, on a weekend to boot. I just happen to be home, but how could I even deal with this if I was traveling?
I reply as much and then call them.
No one in that department will come to the phone.
No manager or supervisior is available, not until Monday, that is, after their deadline for me to remove files that don't exist.
After spending half an hour with this, they finally say they found my email and department involved will reply to me.

The reply is only them saying that I have to remove these files and they might give me more time.

I call back and once again, get the run around from the agents on the phone. Not my department. No supervisors or managers will talk to me the new thing now is not to even admit that there are no supervisors or managers only to say they will transfer me to someone who will help me IF I give them all the details, then I do, and they put me on hold and say that department will not come to the phone, only email me, and their supervisor is too busy to take my call.

Basically, its just a rip off. Accusing customers of doing something they did not do, giving them only the time that there aren't any staff to reach, holding site and your data hostage, refusing to address their concerns on the phone. Oh and of course this is a fully paid up account. Someone somewhere decided to give me a hard time and there's no recourse.

All this i am on hold, trying to reach someone who will take some responsibility.

What good is it to pay for an account and service that they will arbitrarily shut down?

 
★★★★★
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★★★★★

Inmotion Hosting is the PERFECT for the website having the heavy traffic. You can host your website in low rates and can have the best features for your website.
All is easy to set-up! no experience needed to start your site.
They are providing the 99.9% uptime, that is the PERFECT for the site to start. It can have all the features that are necessary for the starting site.
There support is also best. They providing the phone call, skype and also the live chat, these are the things that i am attracted.
If you are looking for the BEST hosting within affordable price. Then i recommend the Inmotion hosting.
Hope it Helps!
Thanks

 
★★★★★
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★★★★★

No hosting company is perfect. And I’ve always maintained that there is no such thing as a “best” hosting company – it all depends on your goals and preferences.

Personally I love InMotion - what you buy is exactly what you get + some extras! Their customer service is amazing, they have saved me both on time and website issues. They don't send you from one tech support to another. They look at your issue and try their best to solve it! I feel very comfortable using InMotion. They keep me informed and help me whenever I need. Most of the time, I do not really understand what they are talking about. I just do whatever they told me and it works!

Second reason why I choose InMotion is their features, they are giving free domain, 90 days money back guarantee, advertising credits, and much more.

 
★★★★★
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★★★★★

I gave 5 out of 5 for everything they offer even though I was their customer for only a few days. They are quick and very supportive. I have more than 10 questions and with their live chat I was able to get answers for them as fast as 10 minutes or less.
They even helped me process the payment and they were with me the whole time. Even after a day, they sent an email to make sure everything was okay and it was a personalized email based on my last chat with them.

Anyways, their support is 7 out of 5. That's how good they are. I enjoyed their other services as well but unfortunately my company asked me to cancel the purchase for some unrelated reasons (internal). Imagine a happy customer like me wants to cancel and ask for a refund. A full refund. It took me 4 minutes or less using their live chat and it was done!

I will 100% recommend them to any one who cares about high quality services and patient but quick support.

 
★★★★★
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★★★★★

I'm in the process of transferring my site from another hosting company that had horrible customer service. I've either chatted or emailed customer support every day since we began and I LOVE this company! No canned answers on live chat and they have been so helpful. They definitely go above and beyond. So far they are superior to HG.

 
★★★★★
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★★★★★

I love inmotionhosting they have a great services and great support. Unlike godaddy.com, inmotionhosting has a great support I can easily use live chat and get support very quick. the prices are almost affordable but services are great. I've got VPS from them. Thanks to the team of inmotionhosting.

 
★★★★★
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★★★★★

InMotion Hosting is amazing - not only are they fairly reasonable in price - you don't have to buy all the extras that some hosting providers make you do - like Go Daddy. There isn't any throttle to the data you bought or unforeseen issues - everything just works with InMotion. Hosting providers like Go Daddy or Network Solutions, there always seems to be a catch with those guys, and no where does it say on there website or in the fine print until you buy there services and start building your website you begin to realize that what you bought - isn't what you got.

With InMotion - what you buy is exactly what you get and then some!! There customer service is amazing, they have saved me both on time and actual website issues. They don't send you from one tech support operator to another. They look at your issue and realize its very important to you and they will solve it! Rather then going "oh we can't do this for you - you need to find a programmer or whoever to help" or "your problem we cant deal with at this level, let us transfer you to our expert techs".

InMotion realizes that 1. not everyone is a programmer or a web expert. 2. that peoples time is valuable and they get the fact that you just want your website to work - and they will make that happen.

I hate having to work on other hosting providers cause my client already bought a hosting providers services. But when I get to make a recommendation to my clients - it will always be InMotion Hosting.

The customer support alone is worth it!

 
★★★★
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★★★★★

I am not a techie who is knowledgeable about the technical aspects of the serves provided by In Motion. I feel very comfortable using In Motion. They keep me informed and help me often even though half the time I do not really understand what they are talking about. I do what they tell me and it works!

I am very comfortable with In Motion's security level. I have the sense that security is important to them.

I did not rate the features because most are technically over my head. I am very happy with their web hosting and email. with the web hosting I am pretty much technically uninformed but they have helped me through all of my confusions and corrected my many mistakes.

I have been an Apple fan for many years, but I feel Apple is technically slipping and opting more for social-media, selfie stuff.

On day I hope to take the time to study the Helps In Motion provides.

 
★★★★★
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★★★★★

As part of running a web development agency, I'm involved in 100+ sites, most of which I host on behalf of clients, and most of which run Joomla. I've long considered Inmotion among the top three hosts for Joomla-based web sites. When I first got into web development, they were actually my #2 go-to host. But, I've learned slowly over the years that there are some technical advantages to Inmotion, so they have become my #1 hosting company. This is because their servers are, IMHO, better than their competition's, proven to me over the years by the capabilities available to users as well as the uptime that exceeds the other companies in this space. Also, when I do need support, those guys are ON it, and that seals the deal for me.

 
★★★★★
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★★★★★

I've used InMotion for several years now and I've never had anything but a positive experience.

Their superior customer service begins as soon as you click buy for their services. They'll help you setting up your site and if you have any technical difficulties, they're there to help you through it all. I've changed domains several times and they're always willing to work with me about transferring and/or cancelling domains and websites.

Best of all, the technical support is always great. You tell them what's wrong and they'll fix it. Period. I've backed myself in some nasty corners with my websites and they have always fixed it just right.

I'll never use another service. I'm a loyal InMotion customer through and through.

 
★★★★
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★★★★

InMotion are amazing. I've had three previous hosting companies (who shall remain nameless, all of which have let me down in one way or another. I know that with technical things like this there will always be times when things go wrong, it's just unavoidable, so for me the most important thing is customer service and a quick response when anything does go wrong. There was an issue with email deliverability that came up suddenly and they responded immediately... and solved the issue within 10 minutes. Not only that but the price is competitive and the page load speeds I get are top notch.

 
★★★★★
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★★★★★

Very pleasantly surprised by how easy it is to reach someone when I need assistance and how competent and professional the assistance is. Was unhappy with assistance on one brief occasion but it was quickly taken care of the next day. Really happy with InMotion Hosting and with all the tools I was provided.

 
★★★★★
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★★★★★

InMotion's support is on top their game. Whether via chat or phone they quickly grasp whatever my issue is get me to a solution fast. Their services "just work" and in this day and age, that's how hosting should be. No downtime, no frustration, and support that's there when you need them. Highly recommended.

 
★★★
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★★★★★

For my brand i tested many services for years , and now with Inmotion for 2 years , Their prices are reasonable ,and get 99% uptime as i use pingdom to monitor my website , Every time i contact support for help i get fast reply ,The Shared hosting is goot for any start website . But You have to monitor You resources to not affect their other users , The website load very fast , some time it become slow when i send alof of visitors via PPC ads, but it become normal after that . It recommend for All StartUp because of their Prices ,Support and Speed.

 
★★★★★
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★★★★★

By the time we were deciding on what hosting company to use, Hostgator and Bluehost were the most popular in the industry. We did not want to compromise hosting as business and we were looking for a good host with good support. I have heard a lot of negative comments from the hosts I mentioned on most hosting forums so we decided to choose another one. In Motion did not do their hype homework, but they did a great job on serving us so far. Using Adwords I was able to advertise my business with zero downtime and In Motion was one of the factors that I want to mention. Thank you.

 
★★★★★
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★★★★★

Being a designer it's important for me to focus only on what I'm good at and what I can do. It was very difficult for me at first to have my site hosted without a hassle. I always get through a lot of problems with my previous host over the course of one year. I had several offers on different hosts and I took one local company who said that having my site hosted on a server located to where my market is will greatly increase my uptime, but after 3 months I had several problems with them.

I took another chance and a good look at In Motion and I'm impressed. Inmotion has helped me run my business smoothly without having to think too much on the tech side of things. I hired a developer to work on my site and they have had back and forths with the customer support that all went well.

I always recommend Inmotion to all those I know who are looking to gain exposure online through their website. I highly recommend this to everyone!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I've had more negative experiences with InMotion Hosting customer support than I have had with other hosts I use. Despite this, I continue using their Shared Busines Hosting Power Plans because of the resources vs. price point. Originally I started using their services after a family members bought hosting and a website prior to my recommending them a better solution. Since then, I host a few sites which are targeted traffic and they don't receive major traffic spikes. In this way, I can say they have reliable uptime. My #1 gripe is that I have found their support to be lacking when I needed them, long wait times on the phone. This may be different with higher priced packages but they should not differentiate in my opinion.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

We’ve found InMotion Hosting to be one of the fastest and most reliable web hosting providers on our list. They became our top choice for hosting a website and we highly recommend them for professional businesses of all sizes. They offer high-performance web hosting with exceptional customer support.

If you’ve never hosted a site before, there’s always a bit of a learning curve. Regardless of which hosting plan you purchase from them, you’ll first log in to their AMP (Account Management Panel). The AMP is where you’ll manage your overall account with InMotion Hosting; such as update billing & contact info, purchase add-ons, upgrade or downgrade features, contact tech support, read tutorials, etc. We really love the InMotion Hosting AMP, and it feels very efficient and well organized.

After you purchase a hosting plan from their website, you’ll need to be verified by phone. This means that after checkout, you won’t be able to log into your account and start settings things up until after the verification. A staff member from InMotion Hosting will call you to verify that you are a real person who is intending on hosting an actual site that is not spammy or contains any illegal activities. They are very strict about spam, which is a good thing.

 
★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

I was facing many hosting problem in the past and thanks god everything working perfect once I've switched to InMotion.
InMotion offers Auto WP Installation (I love this feature very much) ....

Thanks to InMotion built-in "1-click WordPress installation". It makes the process of WordPress Installation *ridiculously* easy. You just login to your cPanel and select auto-install, follow the prompts, and in a few minutes – you’re done.

I would recommend their service to everyone especially those running WordPress website.

InMotion also offers FREE domain. Their server is very stable, low downtime, fast and pre-installed with SPAMSafe Email feature. Two thumb up!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have been with InMotion Hosting since "2008", and from the very first call back then until my most recent calls the service has always been super! However, last week I not only called for tech support once that week but three times in the same day, and even though I spoke with different technicians it was like I was speaking to the same one.

You see, each previous tech took such great notes that each one that followed knew exactly where to pick up with my concerns. Some of my recalls were for new concerns and some was simply to make sure I was following the expert advise that was given to me verbally or by way of the follow-up links that were sent to me.

The voices on the other side of the phone were always up beat, professional, kind, and gave such great patience to my many questions.

Let me just say in short...InMotion Hosting tech support Rocks!!! Peace and Love, Hadiah

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Josh as Support Specialist is great: Professional and friendly. We resolved my issue, a client side user error problem. Support like his represent InMotionHosting well.

Josh and I worked well together as we figured out that the problem with my web site application was a problem in Linux's /etc/hosts file.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have recently changed servers and joined InMotion. I could not have made a better decision. I could not believe, that when I phoned for some advice it took no longer than about a minute to be connected to a member of the Support team. The boys are everything one could wish for. Courteous - Helpful – and what’s more is that they are highly expert and knowledgable on any subject confronted with. Nothing seems too much trouble. I am a novice in this area and truly appreciate not being talked “down to”
My compliments to InMotion and the whole team.
Best of good wishes.
Kurt Alice Springs. AU

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I've had InMotion for around 3 years now. I've been extremely impressed with their service. I've not had a single time in the 3 years that I've ever had any downtime. My sites always run smoothly and quickly which makes everything seem very top notch and professional to prospective clients who visit.

I also think their pricing is very fair and competitive. There are a few who might be a little bit cheaper, but not by much. And I would not sacrifice the great product they offer just to save a couple of dollars.

I've not used customer service often, but the few times I've had to deal with technical support, they have been extremely kind, knowledgeable, and very quick with their service.

 
★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

Pros:
• I can always get through to them for help speaking to someone here in the USA for tech support. Any issues I've ever had have always been resolved in a very timely fashion with expert help and guidance.
• Customer service is very responsive and very helpful.
• I have had absolutely no problems with Inmotion Hosting in the 5 years that I have used them.

Cons:
• Cost at another hosting company I use for a different business is less expensive VPS hosting and is also WP specific. However, I am very pleased with the service I receive from InMotion no matter.
• Loging into the contriol panle can be confusing for me. I rarely need to modify my sites, so I sometime forget the process.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Service started out really good, then came the server down times and only after a hand full of complaints an offer to relocate to another (not new) server. No guarantee of reliable service in the end unless you go to a dedicated server and pay a huge sum of $$. Same story as virtually all the other service providers in my experience. Might as well stay with GoDaddy for the lower rates and great customer service.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Of all the services my business relies on--phone, internet, and other utilities--InMotion Hosting has been by far the best to deal with. The idea for me is to not have to deal with tedious stuff once you get things set up. The phone and isp providers may have services that I can easily understand and choose accordingly, but it can be a big hassle to make a simple change just because of the menus and runaround of getting any kind of service. InMotion has been a very welcome change from that. I can remember the number, get through to someone quickly, and they'll answer my dumb questions and set me straight on the rare occasions I need it. They upgrade their technology regularly, and even let me know if there'll be a brief outage, which they schedule in the dead of night anyway. I've only needed hosting, so there's a lot more I can use to help my business. Either way, it's been good to know that I have a reliable and responsive service supporting my business.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

I would 100% recommend InMotion Hosting to anyone looking for hosting services. I have transferred over many accounts from other providers because we prefer to work only with InMotion to host the websites we build. Their staff is kind, courteous, and knowledgeable - and in my experience in speaking with customer service, I have never spoke with anyone that is not helpful. Thank you so much, InMotion, for providing our small business fantastic service!

Pros:
• Their control panel is fairly intuative

Cons:
• The webmail email options and setup is not great

 
★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

I am using Reseller Power Plan.
I've been with Inmotionhosting more than one years and totally happy with their services.

Although I have hosting in several providers and I have to say that InmotionHosting is one of the best options.
With lot of features bring my website:
Loading fast includes SSD,
Easy to integrate Google Apps for Business.
Nginx web server with caching optimized.
I got one domain free when purchased their hosting.
Easy Cpanel control panel as well as CloudFlare free are the good features too.
You have the option to install wordpress with one click, which saves me a lot of time.

90 Days Money Back Guarantee is the very good guarantee for everybody, most of hosting provider allows only 30 days money back guarantee but I never get cancel with Inmotionhosting.

Will continue use Inmotionhosting for sure and I height recommend them to all.

 
★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I was looking for a host and my friend told me about InMotion Hosting first i thought it was an ord. hosting company but when i tried it i liked it.Whenever i m having any issue related to hosting InMotion Hosting Staff is there to help me.There uptime is really good i never saw my website down after choosing them.Their features are great aswell.I simply loved that hosting! You guys should try it too!

 
★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

Relatively new to InMotion Hosting, but right off the bat, I can attest to the quality of hosting, customer service and overall support they offer! After dealing with sudden spikes in downtime from my old favorite host, I gave InMotion Hosting a shot after a friend highly suggested them as an alternative. Within hours, I realized why InMotion was my friends host-of-choice! Finding consistant, stable, high-performance hosting at an affordable price rate has become a signficant challenge recently, as the web becomes easier and more friendly for people to start adding onto it. This influx of new sites, although great in the longrun, has had a surprisngly bad effect on some of my old go-to hosting services, as downtime increases, performance decreases, and prices rise ever steadily. All these unfortuante side effects have not even made a dent in InMotion Hosting however! Performance is king here, and the specs of the servers alone (Solid State and RAID 6 Drives standard, 20 gigabit uplink, Dell-branded servers - all while maintaining the coveted "Green Hosting" label I might add!) are enough to back that up, let alone the obvious boost in performance and speed of my websites. I'm almost upset I waited so long to find these guys! Thanks for taking me in InMotion Hosting, glad to be here!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have been with InMotion for four years. In that time, all of my sites go down at least 4 times a year for an extended period of tim. All I hear from them is that they are having issues and have no resolution time. This is not acceptable for a business. I spend a lot of money and expect that downtime will be at a minimum. I don't know who is reviewing this vendor and giving it 5 stars but obviously they are not trying to run a business. I am currently looking for a new web host.

 
+ See More Reviews
InMotion Hosting logo

InMotion Hosting

inmotionhosting.com Location: US Founded: 2001

Pros: Free SSDs , 90 Day Money Back Guarantee , Data Backups

Cons: No Windows-based Plans

InMotion Hosting Introduction

InMotion Hosting offers a broad range of services, from three different shared hosting hosting plans to VPS through to dedicated hosting. The company ethos is to provide a first-class service from well-trained staff without cutting corners on support or overselling server space.

Getting good response speed is a big selling point. As such, their packages are mainly aimed at business and corporate users - people who can afford to pay a little more for reliability and support.

InMotion Hosting was founded in 2001 and is employee-owned. The company has a data centre in downtown Los Angeles and a secondary location in Virginia Beach, VA (the Los Angeles facility was the world’s first ever ‘green’ data centre, according to the InMotion Hosting blog). If you choose to buy a VPS or Business Class package, you can choose which data centre your site is hosted in, depending on where your clients are located - a nice touch.

InMotion Hosting Plans

InMotion Hosting only offers Linux web hosting, but they offer a range of packages which cover all bases pretty comprehensively. Throughout this review, bear in mind that Value Class and Business Class are InMotion Hosting’s name for shared hosting.

Value Class isn’t promoted on the site, but it is there. It’s an incredibly basic plan which offers limited options and restricted features. Value Class doesn’t feature much on the website, and you’ll probably find that Business Class is a better option.

There are three different Business Class plans: Launch, Power and Pro. Only the Pro plan offers unlimited domain hosting for multiple sites and unlimited FTP; unlimited disk space and bandwidth is included on all Business Class plans. These are still affordable compared to the competition, although they’re not aimed squarely at the budget market.

In terms of VPS and dedicated plans, InMotion offer all the higher-spec options you’d expect. Plenty of support information is available for new users, including help on installing Django (this does cost extra however). A VPS package is ideal for those who wish to become InMotion resellers.

InMotion Hosting’s servers run Linux CentOS across all plans. The company doesn’t offer cloud hosting at the time of writing this review.

InMotion Hosting Uptime/Downtime

InMotion Hosting offers a 99.9% uptime guarantee, and their highly capable network is monitored round the clock by staff and by a unique Proactive System Management tool. The company don’t publish any data on their uptime.

As mentioned in the introduction, customers who choose a VPS or Business Class hosting package can choose which data centre they wish to use to host their site. There’s one located on the east coast of the US and another on the west coast. On the InMotion hosting website, you can download dummy files to find out which one will provide the best speeds for you. In addition, come customers enjoy very fast speeds in certain areas. InMotion Hosting calls these areas Max Speed Zones.

InMotion Hosting has N+2 or N+1 battery and diesel power backups in place and a BG4P network to protect against hardware faults. All servers are backed up every 36 hours.

InMotion Hosting Support

InMotion Hosting places a great deal of emphasis on highly-accessible support. Their online support portal boasts thousands of knowledge base articles and tutorials. In terms of technical support, all their technical support staff are located within the US and are available via email, live chat and telephone. There’s no charge to use any of these support options.

InMotion staff also have an active social media presence on Facebook, Twitter, Google+ and their own company blog. Complaints are best directed via official channels, however.

InMotion Hosting in the News

In September 2011, notorious hacker [email protected] succeeded in compromising security at InMotion Hosting’s data centres. Up to 700,000 users were affected. The problem was limited to the index files on customers’ websites, but they were restored within a matter of hours.

InMotion Hosting Control Panel

InMotion Hosting provide Business Class package users with Cpanel 11 which is set up free of charge on all one and two-year plans. Cpanel provides all the usual features, including webmail, email settings, FTP login information, DNS configuration, logs and addon domains, and it’s relatively easy to set up Google Apps and Gmail for your domain. The VPS service provides Cpanel 11 as well, but also offers WHM to make it easier to manage multiple entities or clients.

Dedicated server customers are given a complimentary licence for Cpanel and WHM at no extra charge.

In terms of billing, InMotion Hosting provide an Account Management Panel via a different login screen. This is an additional tier of management and gives users tools to manage their domains, change their hosting plans and access billing information through one account login.

InMotion Hosting Extras

All users are provided with $100 in Google Adwords credits, and US users are also given $75 in credit on Bing and Yahoo! Search - a useful discount if you haven’t used either before. In addition, shared hosting customers receive a free domain name for one year. As previously mentioned, dedicated server users receive a free ongoing licence for Cpanel and WHM with no surcharge.

InMotion Hosting also provide Fantastico which gives users the chance to easily install and experiment with a wide range of scripts and applications. Each one can be installed in a couple of clicks. The selection includes WordPress, GeekLog, Joomla, Drupal and more. If you want to run Magento, you’ll need to purchase a dedicated or VPS plan.

Those who wish to build their own website from scratch can use InMotion Hosting’s website builder, a web-based tool which can be used to create rich content and interactive features. This includes basic sites, Flash animations, blogs, forums, galleries, ecommerce functionality and more than 500 templates and themes.

InMotion Hosting Money Back Guarantee / Cancellation Policy

By default, there’s no free trial. However, InMotion Hosting offer two guarantee tiers should you wish to cancel service with the company and get your money back.

The first is a 90-day money back guarantee and applies to 1 or 2 year Business Class hosting signups and 6 or 12 month Virtual Dedicated signups. Monthly, 6 month or 12 month dedicated packages, and Value Class packages, are eligible for a shorter guarantee period of 30 days.

As is normal with money back guarantees, domain name fee are non-refundable. InMotion Hosting will deduct the cost of the domain from your refund, plus a small administration fee.

If you’ve already used more than 500mb of bandwidth, you may be asked to pay a surcharge.

In order to action a cancellation, you’ll need to fill in the right form on their website. If you ask to cancel via a normal support channel, such as their support phone number, you won’t be allowed to. Make sure you check the information on how to cancel via their support pages.

InMotion Hosting Summary

At the start of the review, we noted that InMotion Hosting barely mentions the Value Class package. The budget end of the market isn’t their strong point; this is a hosting company more suited to business use.

InMotion Hosting are a good choice if you’ve had bad experience with a shared host, or you’ve placed top-notch support at the number one spot in the wish list. Likewise, if you have a need for speed, InMotion Hosting are worth checking out - particularly if you’re in the US and you fall inside one of their Max Speed Zones.

Their website is rich in detailed information and specs, unlike some hosting companies which provide only the basics, and the freebies they provide on sign-up are generally valuable. Anyone new to web hosting may feel a little overwhelmed by the myriad of options, but if you’re looking for a robust web hosting package which you may want to grow over time, InMotion Hosting are an excellent choice.

InMotion Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Launch SSD WordPress PHP PostgreSQL Python Linux cPanel Unlimited Unlimited $2.95/month
Usual price:
Power SSD WordPress PHP PostgreSQL Python Linux cPanel Unlimited Unlimited $4.49/month
Usual price:
Pro SSD WordPress PHP PostgreSQL Python Linux cPanel Unlimited Unlimited $7.49/month
Usual price:
Business Launch WordPress PHP PostgreSQL Python Linux cPanel Unlimited Unlimited $2.95/month
Usual price:
Business Power WordPress PHP PostgreSQL Python Linux cPanel Unlimited Unlimited $4.49/month
Usual price:
Business Pro WordPress PHP PostgreSQL Python Linux cPanel Unlimited Unlimited $7.49/month
Usual price:
VPS-1000 WordPress PHP PostgreSQL VPS WHM Dedicated IP 60GB 2TB $29.99/month
Usual price:
VPS-2000 WordPress PHP PostgreSQL VPS WHM Dedicated IP 130GB 3TB $49.99/month
Usual price:
VPS-3000 WordPress PHP PostgreSQL VPS WHM Dedicated IP 200GB 4TB $74.99/month
Usual price:
Reseller R-1000 WordPress PHP PostgreSQL WHM Dedicated IP CentOS 80GB 800GB $13.99/month
Usual price:
Reseller R-2000 WordPress PHP PostgreSQL WHM Dedicated IP CentOS 120GB 1200GB $19.99/month
Usual price:
Reseller R-3000 WordPress PHP PostgreSQL WHM Dedicated IP CentOS 160GB 1600GB $27.49/month
Usual price:
Dedicated Server Essential WordPress PHP Dedicated Server PostgreSQL WHM Dedicated IP 1TB 6TB $99.99/month
Usual price:
Dedicated Server Advanced WordPress PHP Dedicated Server PostgreSQL WHM Dedicated IP 1TB 10TB $159.99/month
Usual price:
Dedicated Server Elite WordPress PHP Dedicated Server PostgreSQL WHM Dedicated IP 1TB 8TB $229.99/month
Usual price:

InMotion Hosting Frequently Asked Questions

  • Does InMotion Hosting offer shared hosting?

    Yes. InMotion refers to it as Business Hosting.

  • Does InMotion Hosting offer a reseller package?

    Yes. InMotion Hosting has several reseller plans which come with WHM, cPanel, a dedicated IP address, and an eNom domain reselling account.

  • Can I buy managed hosting?

    Yes. You can purchase hosting for an hourly rate whenever you need help with your server. Alternatively, you can subscribe to a managed hosting package for discounted rates.

  • Where is InMotion Hosting based?

    InMotion Hosting has offices in Los Angeles, CA and Virginia Beach, VA, in the United States. The company has two datacenters: one in Los Angeles, and one in Herndon, Virginia. With shared hosting and VPS hosting plans, you can choose which one you'd like your website to be hosted in. Check the speeds through Max Speed Zone.

  • What programming languages are supported?

    InMotion's servers support Python, Ruby, Perl, and PHP.

  • Will InMotion Hosting help me to migrate my website?

    When you buy a new InMotion Hosting plan, you can request a free site transfer. Your site will be assessed by its technical team, and they'll tell you if you need to pay. InMotion's support center offers good quality migration tutorials if you want to migrate your website yourself.

  • What one-click installers are provided?

    Shared hosting plans come with more than 300 one-click installer scripts. You can also ask the technical support team to install WordPress, Joomla! or PrestaShop for you.

  • Can I host multiple websites on one shared hosting account?

    The first two levels of InMotion Hostings's shared hosting plans allow you to host 2 or 6 websites, respectively. All other plans include the ability to host unlimited websites. 

  • Does InMotion hosting provide a free sitebuilder?

    Yes. It provides BoldGrid, a website builder tool built on WordPress. It has a drag-and-drop interface to make site creation simple. You can use one of its predefined HTML5 themes, or create your own layout from scratch. If you want to use BoldGrid, be sure to check the appropriate option when you buy your hosting package.

  • Will I get a refund if I cancel?

    InMotion Hosting offers a 90-day money-back guarantee for shared and reseller hosting packages paid for 6 months or more. It offers a 30-day money-back guarantee for VPS hosting and dedicated servers, as well as reseller hosting that's paid monthly. The refund is for hosting costs only, and does not cover domain purchases. If you got a free domain, the cost will be deducted from your refund. After the 90-day guarantee period ends, InMotion Hosting may refund you for unused months, providing you haven't violated its terms.

  • Does InMotion Hosting offer SSL certificates?

    All of InMotion's shared hosting plans come with access to a shared SSL certificate. You can purchase a private SSL certificate through your Account Management Panel. 

  • Which control panel is provided?

    cPanel is included free of charge with all its hosting plans. Reseller plans, VPS packages and dedicated servers also include WHM.

  • What payment options does InMotion Hosting accept?

    InMotion accepts payment via Visa, MasterCard, American Express, Discover, check, money order, and Paypal.

  • Is there an uptime guarantee?

    InMotion has a 99.9% uptime guarantee for their top level shared hosting plan. Customers with this plan can contact InMotion once every 30 days to check for physical downtime. If InMotion finds that there has been downtime that exceeds 0.1%, you may receive a one month credit to your account. There are some restrictions, so be sure to check the policy for details.

  • Does InMotion Hosting accept monthly payments?

    InMotion offers monthly billing options for VPS or dedicated server hosting plans. Shared hosting can be paid for monthly on the higher cost plans. The cheaper plans must be paid for one year or longer.

  • Will my website be backed up?

    InMotion Hosting automatically backs up data for customers on shared hosting, VPS, and reseller hosting accounts, providing the account uses 10 GB disk space or less. Backups are made every 24-36 hours. InMotion stresses that these backups are only intended to cover emergencies. If your data exceeds 10 GB, or you have a dedicated server, you will need to organize your own backups.

  • Are there special hosting plans for educational users?

    Yes, but only if you attend school in the US. Students with a valid .edu email address get a 50% discount on shared hosting, while educators can get shared hosting free. These discounts are only available to new customers, and can only be renewed once. InMotion Hosting does not offer any discounts for non-profits.

InMotion Hosting Features

All Features

  • 24/7 Support
  • Access Logs
  • Announcement Lists
  • Apache
  • AWStats
  • Credit Card
  • Credit Card Payment Gateway
  • Dreamweaver
  • Drupal
  • Free Shopping Cart
  • FreeType
  • Gallery
  • GTChat
  • Help Center Live
  • Hotlink Protection
  • IMAP Support
  • Invision Board
  • Joomla
  • LAMP
  • Laravel
  • Live Chat Support
  • Magento
  • Mambo
  • Mantis
  • markItUp!
  • MaxCDN
  • Mercurial
  • Mod-rewrite
  • MODx
  • Moodle
  • Multiple Domain hosting
  • MyBB
  • MySQL Web Interface
  • Noah's Classifieds
  • Open-Realty
  • OpenBiblio
  • OpenX
  • OrangeHRM
  • osCommerce
  • osTicket
  • Oxwall
  • paFileDB
  • Password Protected Directories
  • Phar
  • PHP 5
  • PHP Auction
  • PHP Groupware
  • Php Pro Bid
  • PHP Support Tickets
  • PHP-Fusion
  • PHP-Nuke
  • phpAdsNew
  • phpBB
  • phpCOIN
  • phpCollab
  • phpESP
  • phpFormGenerator
  • phpFreeChat
  • phpLD
  • phpList
  • phpMyAdmin
  • phpMyChat
  • phpMyCounter
  • phpMyFAQ
  • phpMyVisites
  • PHProjekt
  • phpShield
  • PHPSurveyor
  • phpwcms
  • phpWebSite
  • PhpWiki
  • Pligg
  • Plog
  • PmWiki
  • PrestaShop
  • Private SSL
  • Ruby
  • RVSiteBuilder
  • Shared Hosting
  • SMTP
  • Softaculous
  • Soholaunch
  • Spam Filter
  • SpamAssassin
  • SSD
  • SSH Access
  • Streaming Audio/Video
  • Student
  • Support Forum
  • Trouble Ticket Express
  • Web Architect
  • WebCalendar
  • Webmail
  • YaBB
  • Zen Cart
  • Zurmo

How does InMotion Hosting compare to their competitors?

Overall ★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★
Visit InMotion Hosting
Overall★★★★
Overall★★★
Overall★★★★
Overall★★★
Overall★★★★
Overall★★★

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