InMotion Hosting is great! I have been with them for almost 2 years now. I started on the power plan which is one of their shared hosting plans. I have since grown and now have several sites getting good traffic so it was time to upgrade to a VPS. The transition was smooth and quick and everyone there was very helpful. Ill be a customer for life if they keep this up!!
InMotion Hosting Support system went like a breeze. Even from Japan where I run my business, I could chat within seconds with someone and we could quickly agree on the next steps for resolving a technical issue in few minutes. Whole problem solved without any trouble in an hour. Definitely recommended.
Customer service is very knowledgeable, friendly, and fast. I called twice and both times we had resolved my problems. I would recommend InMotion Hosting to all my friends.
We have used InMotionHosting for about 10 years now, and only had one problem when they upgraded their servers. They have great support and were able to fix the problem while I was on the phone.
Great provider!
I had some problems with your online chat . It started up then drop. This occurred for two days. But when I finally called Bob was able to correct the log on issue I was having with cpanel pretty fast. Overall things are going good. I have been a costumer for less than week. Other than the initial hiccup everything is going fine.
InMotion Hosting is amazing. Firstly because its web hosting is top notch. Websites load quickly and are never down. But most importantly for its customer service. Whether you call at 8am in the morning or 11 p.m. at night or even 3am in the wee hours of the morning, you get a customer service professional who is smart and amiable who always fixes the problem. You can't beat that type of quality.
When my site was hacked, customer support quickly found the file and resolved the situation. Customer support was knowledgeable and friendly. What else can a business owner ask for?
We have been thoroughly satisfied and impressed with the service provided by Inmotion Hosting. We never experience downtime. Their customer service and technical assistance
are second-to-none. Their plans are full-featured and support everything we are currently doing and plan to do in the future. As a small service business we depend on a reliable and low-maintenance internet presence. We couldn't be more pleased. We have been recommending Inmotion to others and will definitely continue to do so.
i think it has been very good all round from service to support
never had an issue and time frames have been good for support, there seems to be someone available for help live also if needed which is very good
ROCKS!!!
jamie
If possible, all service packages on each category can be more easier to be selected.
Online chat for question is a wonderful experience for users.
I switched to Inmotion from yahoo, because of the price. Inmotion has a great price per package that you can't argue with. Whenever I've had any questions or concerns, be it technical or otherwise, there seems to always be someone available to talk to on-line or on the phone, with little or no wait times. What's even better is that the person you end up talking to is extremely knowledgeable and can answer you questions right away, no need to be transferred to anyone else. I find their web hosting to be second to none, that coupled with there awesome support, will have me as a customer for a long time.
I have had only positive experiences with InMotion Hosting. I have lost track of how many years I have used their services, but I think it has been about 8. Why change when you are getting what you need?
InMotion Rocks. It is easy to make contact with a rep and they're knowledgeable, friendly, and articulate.
Their overall price is very good but you’ll be highly disappointed with their service. I’ve had numerous downtime scenarios with InMotion and lost a lot of traffic due to this. It really sucks when there are over 20,000 visitors per day that visit my website and want to know why it’s down…. yet again.
If you don’t care about your website’s visitors, then go with InMotion . They say that good news travels to 7 people while bad news goes to 15. InMotion is “bad news”. Go elsewhere, NOW!!!!
As for my new plan, I've already signed up for HostGator's dedicated server.
I have had uptime issues with inmotion from day 1. they could not fix, so they moved me to a new server that was "less crowded" (their words). that worked for 3 weeks. It's been having downtime issues again. I installed pingdom to report and track downtime. It had 9.5 hours of downtime, this week! they said they "don't see that on their side" and that pingdom's servers could be the one at issue. (note: i verify its down when i can, its always been correct).
When I attempted to troubleshoot the new server downtime issues, chat reported that they were having problems with that server and couldn't troubleshoot at the moment. During a 6 minute downtime period today, I got on chat and waited for someone. By the time he got on, the site was back up. he said, "o.k. it's fixed. anything else i can help you with"? Upon reporting my having nearly 90% uptime instead of the promised 99.9%, he said, the 99.9% was calculated on a yearly basis. Well, they are going to have to show 110% uptime in order to get it back to 99.9% at this point. PLEASE DO NOT WASTE YOUR TIME HERE! They do not care about you once you pay them for a year hosting upfront (thats your only option).
It sucks as a good host, they got downtime more than uptime, their email service is so poor, it bounced several times, while even testing mail from localhost to localhost still get into spam, their Website design service sucks, throughout the last 2 month, my website was down for almost 7 times...While pinging brings back Request Timed Out, tracing brings back no specific result, my visitors were complaining...
...But, what can i do?, i had to move on to Godaddy.com
I was very happy with inmotion hosting until recently, without warning they will make your websites unavailable, no warnings, just boom they'll shut you down, I've now been 1 day without access to my websites, e commerce sites and my Email, is this the way inmotion should be treating loyal customers? truly shocking, I've requested my sites by put back up but until now they are still down.
The cause? It seems they don't like one of the programmes offered through their Cpanel (Gallery) use it and expect to be shut down just like that, no warnings, no care about your loss of work, loss of income, incredible.
the worst provider yet. site has been down over 20 times in the last 6 months. stay away from this provider. totally unreliable. it seems that mst of the positive reviews are written by the inmotion hosting staff. worst ever
I took a deep breath... didn't help one bit! I've been a client for one year. I manage a corporate account which I will personally shut down first thing tomorrow and I also manage a personal account. Several hours ago Inmotion decided that my personal website is pulling too much resources. My traffic hasn't changed, it has always been between 2 and 4 thousand visitors per day, which isn't small but it's nothing new. So what do they do?
Without ANY WARNING they shut down my account until I spoke with a representative! I called them as fast as I could, only to hear that there aren't any representatives on the phone until the next business day!!!! INSANE! DO NOT RELY ON INMOTION HOSTING!
For the record, my personal account is (WAS) using a VPS 1000, this is not the type of account which sucks resources without paying!!!!
I have been with many hosting companies but I tell you Inmotion Hosting is the worst. Everyone else have implemented the new updated Cpanel and they still running the old with a lot of security risks. I have had a number of websites that had been hacked and they kept blaming Wordpress and Joomla with vunerability even though I have same versions in other hosting.
My site is down all the time and all our clients always calls and complaints. Who wants that? Their 99.9% uptime advertised is not true and someone needs to point that to them ASAP.
Horrible hosting all around. Careful when giving your financial information because it is virtually IMPOSSIBLE to remove it. Also, their account management is ridiculous. Everything for the most part is still done via EMAIL. They even ask you to include your master password in emails to verify that it is you? Talking about security BURP 101? Horrible. Don't use these guys.
I know nothing about IT. If you know how to make a website, the features are all there. I used the sitebuilder and the website I have is way better than the one I had through Microsoft. I wish that CPanel was as intuitive. The customer service is amazing. I have used the 24/7 chat several times and they always resolve any issues I have immediately. My issues have been only my own limited knowledge of how to make a website work the way I want it to- lol. So far, I am only a month in to my web experience with inmotion, but I am quite pleased with my decision.
I have been with inMotion Hosting after switching from 2 other major hosts. I have had a much better experience with inMotion. They are great with support and provide good hosting. They were a little bit more than some of the other hosts, but I think I need something a little bit more as I host several websites. They also had a great option for Email.
I am giving a minimum overall rating due to the reliability problems with Inmotion. When signing up for their service, I had not noticed the disclaimer in their terms and conditions, which states that they can cancel an account at anytime as they wish. And exactly this is what they did: from one day to the other, our sites were offline and our access to files and mail blocked. They did this after accessing an email addressed to us without permission; the email was from an attorney asking us to make changes to our website for copyright reasons. Note that this was a regular email sent to us - NOT a DMCA notification, and NOT sent to Inmotion! Our desperate emails to customer service remained unanswered, and instead somebody who called himself an 'external counsel' (Christopher Gonzalez) emailed saying that he was forced to suspend our account due to this DMCA notice - though there was no DMCA notice, not even an informal request to Inmotion (I doubt that this person has a background in law due to his lack of understanding of the DMCA process etc). But it gets worse! When threatening legal action against Inmotion, this 'external counsel' accessed our account with domain registry that earlier worked as subcontractor of Inmotion, modified the name server settings so that all our websites (which were in the meantime hosted elsewhere) would no longer be accessible, and then locked the domains preventing us from making changes or transferring the domains to another registrar. Though this action was clearly illegal, he used it to effectively blackmail us: we had the choice of (1) signing a guarantee not to sue him or Inmotion and he would immediately release our domains, or (2) we could start an expensive legal process which would have released our domains after about 4 weeks and a huge legal bill.
I hope that sharing our horrible experience with Inmotion will save others from a similar fate. They could do it to us, they can do it to you.
They appear to overload their servers. We bought the "Business Class" hosting expecting higher quality than your typical shared web host. We were wrong, dead wrong. Constant downtime on the ecbiz83.inmotionhosting.com server. Suffered from MySQL being down to the entire site being offline.
I have been with Inmotion Hosting for about 2 years. Laziness on my part for not leaving them during that time. I should have done a better job researching hosting sites. Their customer service is non-existent. As a novice (website), I wanted my site up-dated so I contacted their design service, biggest mistake ever! All they did was promise a site (for 5 months) when they finally produced a mock site it was my same site in a different format (wordpress vs drupal). 5 MONTHS all I got was my same site. When I objected they put me off for another month. I finally cancelled and lost several hundred dollars of my money (had to pay every month while they did nothing) Satisfaction Guaranteed ? Thats a joke. I guess if your reading this your all ready skeptical about this company. There other hosting sites out there that DONT have the word "SUCKS" when you google them.
I agreed to transfer my site to inmotion 3 weeks ago, worst decision ever. I was told a down time of 2 hours but had no emails for 2 days, two weeks later website doesnt work but inmotion managed to delete all my email accounts which i had to reset. As soon as I started sending emails they were bouncing due to poor reputation.
Terrible customer support, website was turned off due to a billing issue with the company that started my website. They were hung-up on several times by inmotion while trying to resolve the issue, even hung-up on a Bank of America representative that was trying to resolve the issue. Very rude with no compassion for the customers issue. Had to move website to get it back online.
Yes, InMotion offers a good value, and initially I was very pleased.
But I am afraid that they may be falling at the seams, as, in our experience, little by little things are breaking down and are not being fixed. Instead of addressing issues, we are told: we're aware of the problem, and we do not know when it will be fixed,
Specifically:
* Automatic logging has been broken for a 5 weeks. If I want the logs refreshed, I have to put in a tech support call, and ask someone to run the logging script manually (and that only works half the time).
* For the last 2 days, sending emails works 1/3 of the time; the other times we get a time out.
* Tech support emails are answered no faster than 2 days, and as slow as 5 days.
Oh, they are very nice and apologetic, which is nice, but they are not fixing the problems!
I am writing this as I have been waiting (now 15 minutes) for someone at InMotion's tech support to pick-up the phone.
Hello Manager,
I spoke with Mike, Carlos and Zach H. for some help today.... and just chatted on line with Anthony E. They all did a great job trying to understand what I was saying - and that is a ton since I was out of my element in this conversation I was thrown into. I was asked to make the contact and get information that was completely not my comfort level. They each handled themselves professionally and aimed me in the right direction to get answers that I needed.
Thank you each for your patience and I appreciate it.
Inmotionhosting is the worst host i ever worked with. Sites are always down. Monitor.us reports 91% uptime on my site, worst than 1and1 and Bluehost shared hosting (and i'm on a VPS with inmotion!)
I would not recommend IMH, unless you like having your websites down, and up, and down, and up...
They were ok until a few months ago, but i don't know what they changed, but uptime and speed are the worst... 0/10
I have been very satisfied with IMH's services and in particular their support. I have been able to resolve any issue, whether it was something I did not understand in configuration or other more serious problems we had, in very short order.
In particular I really like the Chat Support in Real Time as I only have a small part of my time to run IT (mostly sales and marketing) and when I need an answer I need it fast. The Chat Support team has always been very responsive and don't ask me a bunch of "is it plugged in" type questions before getting down to brass tacks. If needed they quickly elevate to level 2 while I wait which is a breath of fresh air.
I would recommend IMH to any business who needs to control their hosting and in particular if they need to have simple control over their features.
I have been very pleased with InMotion on a number of different levels.
First, the level of support is nothing short of outstanding. I particularly like chatting since I can get answers very quickly.
Second, my site is responsive and suffers very little downtime.
Third. The price is right.
This is a very high level of customer service for a company that provides inexpensive hosting services. Service is everything, and these people provide 24 hour service that is expert and patient. I highly recommend their services.
Hi,
I recently purchased inmotion hosting.
Bad:
Constantly going down. Can't use it for anything serious. Constant issues with Wordpress submissions and editing due to server problems.
Good:
Great Cpannel
Conclusion:
if you have a coupon for their power plan and you aren't using it for anything but fun...
Other wise try ANYTHING other than godaddy.
This company is very difficult to work with, they changed my pricing from $10.00 a month to $250 a month. Then they will not release my domains even after I bring my account current. I lost my business domain names to this company.
Don't recommend them at all.
I read their reviews which is why I shelled out more than $200 a month for their premier web server.
Unfortunately I was extremely disappointed with their service. There has been more than one occasion where their entire datacenter (including inmotionhosting.com) went down! They also didn't provide root access which caused a huge headache.
To top it off I had an alleged DMCA violation from a website I owned that was not even hosted with them. The alleged copyright holder contacted inmotionhosting and they shutdown my entire server without even verifying that the DMCA violation existed nor without giving me any warning at all. It has been nearly 20 hours and I have still not been able to get in touch with legal to get my websites running. I lose around $1000 a day every day the site is down.
I was willing to pay top dollar for reliable service. With Inmotion hosting, I was paying top dollar for CRAP. EXTREMELY disappointing.
Avoid at all cost
Support at InMotion is amazing. I used to host my sites at network solutions and have to wait 45 minutes to speak to someone who had no idea how to fix my problem. I'm never on the phone with Support for more than 2 minutes, and it's always something I've done...never their fault.
Feature and price are good, but they have some really severe availability problems, with long outages every few months. We've been on them several years, and I have found other providers are much more stable. If all you need is a website, they are fine, but if you need solid availability look elsewhere.
In motion hosting is outstanding because the customer service is on point.The system is turn key. There is no long hold time when waiting for help and the process is very user friendly.
InMotion's customer service is top notch! So far they have resolved every issue I have ever had in one phone conversation. They are accessible, professional and speak clear American English! I can't say enough good about them!!
I was receiving an error message on our website's calendar. The error message indicated I had to change the magic_quotes_gpc = ON in the php.ini file. The setting was already as required. I called tech support and after about 15 minutes, they made a minor modification to the .htaccess file. All is well.
spoke to a woman who walked me through cpanel phoned back for further instructions "don't know what i am taking about can't help". support staff really hit and miss i just wanted to add meta tags to a template. finally gave up and talked to another provider.
i asked for my domain to be moved and the tech screwed it up. hours wasted. i phoned back again and got another tech who knew how to do it. time wasted!!! do the whole thing all over again only right this time. my main complaint is sometimes you call and get someone who knows what they are doing and sometimes not.
frustrating!!!
now billed for service after i have already moved. july 2010 just phoned now to let you know. past 30 day service guarantee what service i moved??? i didn't have service!!! kept my payment but assured that you won't charge me again for a service that i don't have.
hostgator, godaddy with all the competition i won't be back
Well. It is my second day with your hosting service, so I have really not a time to review all the functionalities. The only one puzzling detail I have already found is the inactive application for reviewing statistics of my web site (the icon on the right side of the cPannel ) .
My first impression about the cPannel is that its appearance is a bit "old fashioned" and childish. I understand that simplicity is very important and appreciate it. However, I would prefer a more modern, professional (technical) look of the cPannel with the same simplicity of use. I am very sensitive for aesthetics of the user interface. Is should be light, spaing and elegant.
Hope to provide more feedback in a few days. I am going to explore your service deeper and it is very likely I will send at least a few questions to your consultants. So far, I am very a satisfied your customer. Thank you.
I have had a web site with In Motion for approx the last 5 years. Bottom line = Excellent in every way. We could not happier with the entire relationship and staff we have worked with.
Because of our experience we are now going to create another new web site with In Motion with the shopping cart capability as well as upgrade our current web site to also include the shopping cart.
I would like to mention a couple of folks I worked with to start our second web site. Adam Bozeman was a pleasure to work with. He answered and explained every question in a clear, concise, and professional manner not to mention gave me a deal I could not refuse. Annie was also very helpful and "very" patient. With people like this In Motion will go along way.
So I guess all I can say is "Hell of a Job"
InMotion Hosting support has been fantastic!!! I am at the point of getting our website and domain transferred and our situation has been a bit more complicated than other transfers.
I have had to call live support several times and each time the wait was short and the questions that I had were answered clearly.
I am looking forward to being a long term customer!
Pastor Phil Ace
Milwaukee Baptist Church
As a web developer, I have used and dealt with a number of hosting companies over the last ten years. Hands down, InMotion Hosting is the best company I've dealt with. I have been hosting all my own websites with InMotion and recommending them to All my clients.
I would not hesitate recommending InMotion and look forward to dealing with them for years to come.
K.M
Victoria, BC
I host a few scripts as backends for iPhone apps, as well as occasional temporary sites. Never had any problems with the hosting, uptime, or emails. Excellent service, everything I need and the customer support is always there to help. Thanks, InMotion!
Just signed up a little while ago and really haven't had time to explore all features / uptime - etc..
To date however, I have contacted support many times and 95% of the time they were **great** except for when one gal tried to help out - she must have been brand new as she didn't seem to know a whole lot. Otherwise it was very, very good!
I must say that I have been very pleased with the products and service I have received from InMotion. I am a school teacher and I manage several web sites. This is not easy, but this company makes it easier! I wouldn't shop any where else for hosting.
Yours truly,
Ricardo García
I'm pleased with InMotion as we have several accounts with them now across different companies. The system is easy to use and is very straightforward with good features at a cheap price.
Staff are on the ball and respond with correct, knowledgeable answers in a timely fashion.
both times i've need assistance, chat support was there (even though it was really late at night)....the support staff was very knowledgeable and helped me through my issues. I'm really impressed with the support over chat!
Professional and reliable Website host
Courteous, reliable and approachable staff
Patient and great communicator people
Reasonable rates
Best Tech Support, with fast answering and detailed explanations not just standard templates.
We managed together to install a SSL certificate in just two days after exchanging around 10 precise emails which is a proof of real tact when dealing with undecided or less informed customers (like us).
We recommend InMotion Hosting services after and entire year of very good services.
I never have to worry with InMotion Hosting. I've been with other hosts in the past and I was in a constant state of worry because of frequent issues. I haven't had a single problem with InMotion and couldn't be happier with their service.
Fastest online tech support I ever had. BUT, about HALF the time, the tech support chat link fails and the session is automatically terminated. So I need to start all over again with the next support guy. Can be tiresome after a while.
Regarding email protection, their anti-spam module has the worst instructions I've ever seen. Here's a sample:
"Assign scores (the number of points for a hit) to a given test. Scores can be positive or negative real numbers or integers. "SYM-BOLIC_TEST_NAME" is the symbolic name used by SpamAssassin for that test; for example, 'FROM_ENDS_IN_NU'. If only one valid score is listed, then that score is always used for a test. If four valid scores are listed, then the score that is used depends on how SpamAssassin is being used. ..."
Completely unintelligible.
I wish they had email anti-virus filtering, like Postini offers. But here I need to rely on my own anti-virus software, which would certainly not be as good. If inmotionhosting subscribed to a Postini-like anti-virus filter service, then I would give these guys a 100% score.
But, I give them only 95%.
I signed up for a Launch package with InMotion based on positive reviews I saw online. I signed up last Saturday night. Today is Tuesday. Since the time I signed up, Support has botched the information I entered online to sign up to the point that they DIDN'T EVEN REGISTER THE CORRECT EMAIL ACCOUNT!
So what I mean is, let's say you walked through all the steps to sign up for service with Inmotion online on their webiste, and you go through all the steps and you pay with your credit card and you start getting emails at the email account you entered stating the standard messages ("Congratulations on signing up with Inmotion, blah, blah, blah..").
But when you go back to the site to log in and actually start building your website you can't log in. No matter what you do the username and password don't work, and every time you click the little link to reset your password (the one you JUST ENTERED) no emails show up in your email box.
Then you contact Support, and they write you back saying, no, we're sending you all those emails to reset your password and they tell you the emai laddress they are sending it to and it's NOT EVEN CLOSE to what you gave them! Like, not only is the name of the email account completely wrong, it's NOT EVEN THE SAME EMAIL PROVIDER!
This just happened to me. I am furious at the moment. I just wrote the support person back and told them to either fix my account tonight immediately, or to refund my money so that I can hire an actual professional hosting company.
I think the service you provided was exactly what I needed last year:
e.g., (i) I needed an SVN, I could get one, (ii) server rarely down.
However, I'm not really a beginner, and I think some users might have some difficulties to experience the more advanced things. It is of course not your responsibility to provide users with kind of online tutorials on more advanced stuff and so, in my opinion. However, it has surely some added value for certain kind of users.
I've had no problems with InMotion. Every question I've had has been answered, every issues fixed. The staff is knowledgeable, friendly and patient with those of us who don't know that much.
The customer service with this hosting company is awful. They informed 8 times within 4 days that my service needed renewed. Called several of those times after hours; sent a fax with my credit card info - that wasnt' good enough - needed to give them my password - which I did not know - they emailed it to me to give to them - go figure. Sent me a receipt - called me again to tell me the account was past due; then just called me again to tell me that the credit card form - which is there's was not good enough - I have to regive them the info via phone. And the lady was snippy while I made her wait while I checked my credit card account on line to make sure it hasn't already been charged.
I will be telling my IT person to find me a new host service.
Frankly I have had little reason to interact with InMotion. I am not technical but somehow I got in charge of our website stuff!
On the plus side the couple of times I needed some sort of help you guys were GREAT!
i love inmotion hosting primarily because of the support that i get, whenever i have a issue and need help i don't think twice about using live chat and my issues are solved in a matter of minutes. Since I've started hosting and building websites I've learned a lot from my interactions with live support.
the back office interface is easy to use, i love unlimited space and the features provided are more than i have jet been able to fully utilize.
I'm a happy costumer so i recommend inmotion to any and everyone i come across.
Usually have good luck with IMH support on those rare occasions that I need it, but my most recent experience leaves me scratching my head. I bought a Samsung Mesmerize and wanted to set it up to get my emails that come to my IMH service. The woman was very helpful, but my phone is still "loading" new messages nearly five days later. I talked with US Cellular and of course they tell me it's something IMH needs to help me with. Not sure if IMH can help, and it's a moot point - the phone is being returned later this week. My disappointment in both companies has risen higher than I thought possible because of the respect I've had. People at work have iphones and use a different phone company and a different ISP. I am considering the switch!
These guys are awesome! I recently switched away from GoDaddy due to speed and uptime issues. I inquired about what they could do for me, they answered immediately and honestly. The immediacy was astounding - their live support answered me instantly with exactly the right answer. They even had answers to questions about the open source software you can install on their servers, even though technically they have nothing to do with the code or development. They just knew what to do. The speed and uptime have both been extremely professional, I haven't had a reason to contact them about anything not working and bandwidth has not been an issue. Their implementation of cPanel is far, far better than GoDaddy's confusing, sluggish interface. I'll never look for another webhost again.
I'm very impreesed with your fast and professional response. I appreciate it very much and try to recommend you to my friends whenever I can.
Provided great deal on dedicated server, had the server set up in under two hours. Impressed with friendliness of customer support and sales staff. Server and network performance is great. InMotion takes security seriously too.
I've been with InMotion Hosting since 2004, and I cannot think of a single interaction with their support staff or others that has not been top notch. As has happened in the past, they not only helped me quickly with my recent problem, but looked for ways that would make things even better in the future. Their service has enabled me to pursue my human rights efforts on the web without having to spend my time on web hosting matters.
Michael at InMotion helped me on a chat support inquiry. I was uploading my very first html website and was having problems (my errors, not InMotions) and he had it all figured out in less than 2 minutes. Saved me tons of time and I am super happy so far with the support - good deal too!
Every time I have a question and contact support, I get excellent service and my questions are answered, problems solved, professionally and courteously. Since I am not a professional web designer or webmaster expert, having this kind of support is critical to my being able to update our website and maintain it efficiently and effectively.
I recommend your services whenever I can simple because of this outstanding service, the easy website editor interface, the professional looking templates, and the affordability of your service. Without the excellent support and customer service, however, the rest would be meaningless. You make it possible for me to get my critical work done quickly.
Your services are perfect for professionals like myself who don't have a professional web designer to rely on or a team of web-talented staff.
In my mind and experience, you rock!
Everything went smooth setting up. Ran into my first glitch and had to contact support for the first time. Turned out to an issue with my isp blocking a port. Entire chat (diagnosis and work-around) took 45 sec! Awesome.
InMotion Hosting is amazing. They have the most professional and quick response customer service in the business hands down. The servers have quick download and upload times, CPanel and WebBuilder are user friendly and quick to learn even for newbies such as myself. Their pricing is very competative and the deals are a great value. Overall I must say the best is their quick customer service. When you really need them, they'll be there. If it's a big emergency they will send your ticket to first priority. A+ for them.
The customer support person was very help and sent a follow up email to check if everything was set up and working properly. Very professional customer service.
Great to work with. Staff is always very cooperative and helpful. Thus far, no problems with downtime. Very pleased with your services.
Good support staff and explained well to me and thoroughly. Calmed me as I was upset. Thank you.
Sincerely,
Susan
I think your support is great and have only used it a few times but am very happy with the service. The only problem I had yesterday when chatting with someone from the billing department was that I got cut off from the Internet but not because of you. I have WiFi and located in Shenzhen China so it was the problem from my end. The good thing was that I got everything taken care of before I was disconected.
I just moved my sites to InMotion Hosting this week, and I`ve been interacting with the support team every day (even several times a day lol). And I must say I am totally satisfied with their service. The Support Team guys are always patiently and clearly responding to my questions and if there`s need for an email - I don`t have to wait for it - they do send it on time!
I used to host my sites on Bluehost and at least 3 times a month there was a downtime on the server my account was associated with. And the support team guys at Bluehost were just shutting down their Alive Chat window or would tell me that "there is a problem on YOUR server and we`re trying to fix it, while YOU are just complaining here"... But in fact it was their server and they were running it in the way that caused so many downtimes...
And last after I moved my wordpress site to InMotion Hosting it became faster, though guys in Bluehost were telling me that the speed was slow because of "YOUR website structure" but as it happens it was slow because of their SLOW servers and their lack of desire to help their customers...
So if you want to run a fast wordpress site on a shared hosting then I recommend InMotion Hosting.
I thought the "talk live" support would be a computer like some other businesses I have wanted technical support from. You know, I type in a question and I get an unrelated question as a response. But if it was a computer answer...it fooled me. The response was quick, correct and to the point. My question was probably uncommon and not worded too logically - but I got an answer with no problem. Thanks InMO!
I have been using InMotion Hosting for about four months to host a dating site. The reason I chose them was because I found out that another site that ran the same dating site script as me was also hosting with them, and so I knew that they would be fully compatible with my chosen software (including the ioncube loader, an anti-piracy script that few hosts run).
The tech support been good. The live chat is usually answered within 1 minute and the telephone support was friendly and efficent on the one occasion that I opted to use it.
The basic shared hosting packages that I initially took out were somewhat restrictive in terms of the number of emails I was able to send to my customers per hour (250 limit I believe from memory although that may have changed so don't quote me on that) and because I run a dating site I had to move up to a VPS with fewer limitations.
Since then I have had no real problems with emailing my membership, so it was worth the extra cost. I don't host with anyone else so I can't give a comparison but I'd say InMotion Hosting are definitely worth checking out if you run a small-mid sized site.
InMotion Hosting offers a broad range of services, from three different shared hosting hosting plans to VPS through to dedicated hosting. The company ethos is to provide a first-class service from well-trained staff without cutting corners on support or overselling server space.
Getting good response speed is a big selling point. As such, their packages are mainly aimed at business and corporate users - people who can afford to pay a little more for reliability and support.
InMotion Hosting was founded in 2001 and is employee-owned. The company has a data centre in downtown Los Angeles and a secondary location in Virginia Beach, VA (the Los Angeles facility was the world’s first ever ‘green’ data centre, according to the InMotion Hosting blog). If you choose to buy a VPS or Business Class package, you can choose which data centre your site is hosted in, depending on where your clients are located - a nice touch.
InMotion Hosting Plans
InMotion Hosting only offers Linux web hosting, but they offer a range of packages which cover all bases pretty comprehensively. Throughout this review, bear in mind that Value Class and Business Class are InMotion Hosting’s name for shared hosting.
Value Class isn’t promoted on the site, but it is there. It’s an incredibly basic plan which offers limited options and restricted features. Value Class doesn’t feature much on the website, and you’ll probably find that Business Class is a better option.
There are three different Business Class plans: Launch, Power and Pro. Only the Pro plan offers unlimited domain hosting for multiple sites and unlimited FTP; unlimited disk space and bandwidth is included on all Business Class plans. These are still affordable compared to the competition, although they’re not aimed squarely at the budget market.
In terms of VPS and dedicated plans, InMotion offer all the higher-spec options you’d expect. Plenty of support information is available for new users, including help on installing Django (this does cost extra however). A VPS package is ideal for those who wish to become InMotion resellers.
InMotion Hosting’s servers run Linux CentOS across all plans. The company doesn’t offer cloud hosting at the time of writing this review.
InMotion Hosting Uptime/Downtime
InMotion Hosting offers a 99.9% uptime guarantee, and their highly capable network is monitored round the clock by staff and by a unique Proactive System Management tool. The company don’t publish any data on their uptime.
As mentioned in the introduction, customers who choose a VPS or Business Class hosting package can choose which data centre they wish to use to host their site. There’s one located on the east coast of the US and another on the west coast. On the InMotion hosting website, you can download dummy files to find out which one will provide the best speeds for you. In addition, come customers enjoy very fast speeds in certain areas. InMotion Hosting calls these areas Max Speed Zones.
InMotion Hosting has N+2 or N+1 battery and diesel power backups in place and a BG4P network to protect against hardware faults. All servers are backed up every 36 hours.
InMotion Hosting Support
InMotion Hosting places a great deal of emphasis on highly-accessible support. Their online support portal boasts thousands of knowledge base articles and tutorials. In terms of technical support, all their technical support staff are located within the US and are available via email, live chat and telephone. There’s no charge to use any of these support options.
InMotion staff also have an active social media presence on Facebook, Twitter, Google+ and their own company blog. Complaints are best directed via official channels, however.
InMotion Hosting in the News
In September 2011, notorious hacker TiGER-M@TE succeeded in compromising security at InMotion Hosting’s data centres. Up to 700,000 users were affected. The problem was limited to the index files on customers’ websites, but they were restored within a matter of hours.
InMotion Hosting Control Panel
InMotion Hosting provide Business Class package users with Cpanel 11 which is set up free of charge on all one and two-year plans. Cpanel provides all the usual features, including webmail, email settings, FTP login information, DNS configuration, logs and addon domains, and it’s relatively easy to set up Google Apps and Gmail for your domain. The VPS service provides Cpanel 11 as well, but also offers WHM to make it easier to manage multiple entities or clients.
Dedicated server customers are given a complimentary licence for Cpanel and WHM at no extra charge.
In terms of billing, InMotion Hosting provide an Account Management Panel via a different login screen. This is an additional tier of management and gives users tools to manage their domains, change their hosting plans and access billing information through one account login.
InMotion Hosting Extras
All users are provided with $100 in Google Adwords credits, and US users are also given $75 in credit on Bing and Yahoo! Search - a useful discount if you haven’t used either before. In addition, shared hosting customers receive a free domain name for one year. As previously mentioned, dedicated server users receive a free ongoing licence for Cpanel and WHM with no surcharge.
InMotion Hosting also provide Fantastico which gives users the chance to easily install and experiment with a wide range of scripts and applications. Each one can be installed in a couple of clicks. The selection includes WordPress, GeekLog, Joomla, Drupal and more. If you want to run Magento, you’ll need to purchase a dedicated or VPS plan.
Those who wish to build their own website from scratch can use InMotion Hosting’s website builder, a web-based tool which can be used to create rich content and interactive features. This includes basic sites, Flash animations, blogs, forums, galleries, ecommerce functionality and more than 500 templates and themes.
InMotion Hosting Money Back Guarantee / Cancellation Policy
By default, there’s no free trial. However, InMotion Hosting offer two guarantee tiers should you wish to cancel service with the company and get your money back.
The first is a 90-day money back guarantee and applies to 1 or 2 year Business Class hosting signups and 6 or 12 month Virtual Dedicated signups. Monthly, 6 month or 12 month dedicated packages, and Value Class packages, are eligible for a shorter guarantee period of 30 days.
As is normal with money back guarantees, domain name fee are non-refundable. InMotion Hosting will deduct the cost of the domain from your refund, plus a small administration fee.
If you’ve already used more than 500mb of bandwidth, you may be asked to pay a surcharge.
In order to action a cancellation, you’ll need to fill in the right form on their website. If you ask to cancel via a normal support channel, such as their support phone number, you won’t be allowed to. Make sure you check the information on how to cancel via their support pages.
InMotion Hosting Summary
At the start of the review, we noted that InMotion Hosting barely mentions the Value Class package. The budget end of the market isn’t their strong point; this is a hosting company more suited to business use.
InMotion Hosting are a good choice if you’ve had bad experience with a shared host, or you’ve placed top-notch support at the number one spot in the wish list. Likewise, if you have a need for speed, InMotion Hosting are worth checking out - particularly if you’re in the US and you fall inside one of their Max Speed Zones.
Their website is rich in detailed information and specs, unlike some hosting companies which provide only the basics, and the freebies they provide on sign-up are generally valuable. Anyone new to web hosting may feel a little overwhelmed by the myriad of options, but if you’re looking for a robust web hosting package which you may want to grow over time, InMotion Hosting are an excellent choice.
| Hosting Plan | Disk Space | Bandwidth | Price | |
| Personal Starter | View Plan | |||
| Personal Basic | $4.00/month | View Plan | ||
| Personal Max | $5.00/month | View Plan | ||
| Business Launch | Unlimited | Unlimited | $5.59/month | View Plan |
| Business Power | Unlimited | Unlimited | $5.59/month | View Plan |
| Business Pro | Unlimited | Unlimited | $13.99/month | View Plan |
| VPS Hosting 256MB | 40GB | 500GB | $49.95/month | View Plan |
| VPS Hosting 768MB | 80GB | 1000GB | $89.95/month | View Plan |
Fast growing shared hosting provider, BlueHost, offers a plan with plenty of features and unlimited domains.
Read our BlueHost Reviews
Web Hosting Hub offer an incredible deal: unlimited bandwidth & disk space, plus phone support, for $4.95/mo. What's not to like?
Read our Web Hosting Hub Reviews
InMotion Hosting was founded in 2001 and is co-owned by Sunil Saxena and Todd Robinson. Today, the company trades under the company name of InMotion Hosting.
Read our InMotion Hosting Reviews
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I have been using inMotion for about 5 years now. I have never had any problems with my site. The best thing I can say about them is almost never have to call them about anything. I did give them late last night and yes they were there and solve my problem in minutes.