InMotion Hosting Introduction
InMotion Hosting offers a broad range of services, from three different shared hosting hosting plans to VPS through to dedicated hosting. The company ethos is to provide a first-class service from well-trained staff without cutting corners on support or overselling server space.
Getting good response speed is a big selling point. As such, their packages are mainly aimed at business and corporate users - people who can afford to pay a little more for reliability and support.
InMotion Hosting was founded in 2001 and is employee-owned. The company has a data centre in downtown Los Angeles and a secondary location in Virginia Beach, VA (the Los Angeles facility was the world’s first ever ‘green’ data centre, according to the InMotion Hosting blog). If you choose to buy a VPS or Business Class package, you can choose which data centre your site is hosted in, depending on where your clients are located - a nice touch.
InMotion Hosting Plans
InMotion Hosting only offers Linux web hosting, but they offer a range of packages which cover all bases pretty comprehensively. Throughout this review, bear in mind that Value Class and Business Class are InMotion Hosting’s name for shared hosting.
Value Class isn’t promoted on the site, but it is there. It’s an incredibly basic plan which offers limited options and restricted features. Value Class doesn’t feature much on the website, and you’ll probably find that Business Class is a better option.
There are three different Business Class plans: Launch, Power and Pro. Only the Pro plan offers unlimited domain hosting for multiple sites and unlimited FTP; unlimited disk space and bandwidth is included on all Business Class plans. These are still affordable compared to the competition, although they’re not aimed squarely at the budget market.
In terms of VPS and dedicated plans, InMotion offer all the higher-spec options you’d expect. Plenty of support information is available for new users, including help on installing Django (this does cost extra however). A VPS package is ideal for those who wish to become InMotion resellers.
InMotion Hosting’s servers run Linux CentOS across all plans. The company doesn’t offer cloud hosting at the time of writing this review.
InMotion Hosting Uptime/Downtime
InMotion Hosting offers a 99.9% uptime guarantee, and their highly capable network is monitored round the clock by staff and by a unique Proactive System Management tool. The company don’t publish any data on their uptime.
As mentioned in the introduction, customers who choose a VPS or Business Class hosting package can choose which data centre they wish to use to host their site. There’s one located on the east coast of the US and another on the west coast. On the InMotion hosting website, you can download dummy files to find out which one will provide the best speeds for you. In addition, come customers enjoy very fast speeds in certain areas. InMotion Hosting calls these areas Max Speed Zones.
InMotion Hosting has N+2 or N+1 battery and diesel power backups in place and a BG4P network to protect against hardware faults. All servers are backed up every 36 hours.
InMotion Hosting Support
InMotion Hosting places a great deal of emphasis on highly-accessible support. Their online support portal boasts thousands of knowledge base articles and tutorials. In terms of technical support, all their technical support staff are located within the US and are available via email, live chat and telephone. There’s no charge to use any of these support options.
InMotion staff also have an active social media presence on Facebook, Twitter, Google+ and their own company blog. Complaints are best directed via official channels, however.
InMotion Hosting in the News
In September 2011, notorious hacker TiGER-M@TE succeeded in compromising security at InMotion Hosting’s data centres. Up to 700,000 users were affected. The problem was limited to the index files on customers’ websites, but they were restored within a matter of hours.
InMotion Hosting Control Panel
InMotion Hosting provide Business Class package users with Cpanel 11 which is set up free of charge on all one and two-year plans. Cpanel provides all the usual features, including webmail, email settings, FTP login information, DNS configuration, logs and addon domains, and it’s relatively easy to set up Google Apps and Gmail for your domain. The VPS service provides Cpanel 11 as well, but also offers WHM to make it easier to manage multiple entities or clients.
Dedicated server customers are given a complimentary licence for Cpanel and WHM at no extra charge.
In terms of billing, InMotion Hosting provide an Account Management Panel via a different login screen. This is an additional tier of management and gives users tools to manage their domains, change their hosting plans and access billing information through one account login.
InMotion Hosting Extras
All users are provided with $100 in Google Adwords credits, and US users are also given $75 in credit on Bing and Yahoo! Search - a useful discount if you haven’t used either before. In addition, shared hosting customers receive a free domain name for one year. As previously mentioned, dedicated server users receive a free ongoing licence for Cpanel and WHM with no surcharge.
InMotion Hosting also provide Fantastico which gives users the chance to easily install and experiment with a wide range of scripts and applications. Each one can be installed in a couple of clicks. The selection includes WordPress, GeekLog, Joomla, Drupal and more. If you want to run Magento, you’ll need to purchase a dedicated or VPS plan.
Those who wish to build their own website from scratch can use InMotion Hosting’s website builder, a web-based tool which can be used to create rich content and interactive features. This includes basic sites, Flash animations, blogs, forums, galleries, ecommerce functionality and more than 500 templates and themes.
InMotion Hosting Money Back Guarantee / Cancellation Policy
By default, there’s no free trial. However, InMotion Hosting offer two guarantee tiers should you wish to cancel service with the company and get your money back.
The first is a 90-day money back guarantee and applies to 1 or 2 year Business Class hosting signups and 6 or 12 month Virtual Dedicated signups. Monthly, 6 month or 12 month dedicated packages, and Value Class packages, are eligible for a shorter guarantee period of 30 days.
As is normal with money back guarantees, domain name fee are non-refundable. InMotion Hosting will deduct the cost of the domain from your refund, plus a small administration fee.
If you’ve already used more than 500mb of bandwidth, you may be asked to pay a surcharge.
In order to action a cancellation, you’ll need to fill in the right form on their website. If you ask to cancel via a normal support channel, such as their support phone number, you won’t be allowed to. Make sure you check the information on how to cancel via their support pages.
InMotion Hosting Summary
At the start of the review, we noted that InMotion Hosting barely mentions the Value Class package. The budget end of the market isn’t their strong point; this is a hosting company more suited to business use.
InMotion Hosting are a good choice if you’ve had bad experience with a shared host, or you’ve placed top-notch support at the number one spot in the wish list. Likewise, if you have a need for speed, InMotion Hosting are worth checking out - particularly if you’re in the US and you fall inside one of their Max Speed Zones.
Their website is rich in detailed information and specs, unlike some hosting companies which provide only the basics, and the freebies they provide on sign-up are generally valuable. Anyone new to web hosting may feel a little overwhelmed by the myriad of options, but if you’re looking for a robust web hosting package which you may want to grow over time, InMotion Hosting are an excellent choice.