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Last reviewed Oct 12, 2016
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I am a volunteer for a charitable organization and was recently handed off the responsibility of managing the website, email server and all other aspects of technology. It was frustrating trying to gather all of the missing information from various parties to manage gaining access to the necessary resources. I started a chat with an InMotion customer service representative and problems started getting solved. I was able to regain access to my host and the administration panel in about ten minutes. From there, I was walked through how to get to each of the items I needed. In the end, I was 100% in control and supporting the organization. The price may sway some from starting with InMotion as there are cheaper options, but in my opinion, some things are worth paying for, namely customer service.
I have used InMotion Hosting for around 10 years. The technical documents are very good and suprisingly, most of the time I can figure out what to do by the online instruction. However, if I am unable to understand what to do and need to call, the guys at inMotion Hosting absolutely provide the best customer service.
I don't know as much as I should about dot coms and hosting. And I am awful at explaining what I need. The people at inMotion are so patient and have the unique ability to explain how things work. Yesterday, I worked with a guy, who explained the VPN over shared hosting, provided pricing, filled out the form my developer needed, and otherwise took care of me as if I were the only person submitting a support ticket. And this is the type of customer service I get EVERY time I call or write. A couple of months ago, my husband decided to use Wix for one of his sites and honestly, I was making a mess of things trying to set it up--pointing servers and such. This amazing young man at inMotion fixed everything. A. So if you are looking for a new hosting provider, I highly recommend inMotion Hosting.
I have been with Inmotion hosting since 2005 and have at various times had to call on their support and/or technical knowledge. I figured after 9 years of excellent service I should write a review! In that time I can not think of a problem that support did not attend to promptly. I am also happy with uptime and their pricing and have often recommended them to friends and business associates.
We've used InMotion hosting for several years now. During that time, not only have we had almost zero downtime, but the support has been fantastic as well -- the live 24/7 chat is a great feature, and the service reps are knowledgable enough to help and adept enough to explain solutions in a way that less experienced users can understand. I'd definitely recommend InMotion to everyone.
Two months trying to get a VPS running and I give up. Maybe they are OK if you don't have special needs (but then, why would I need a VPS?). In the beginning, I was impressed by the speed and friendliness of their support team. But what is the use of this if the information you get is contradictory? I've wasted US$ 400+ and too many hours.
So, if you need a VPS with anything non-standard, don't try InMotion Hosting.
A noticeable global presence is a prime element of business life. InMotion Hosting has shown to be more than capable of meeting the standards required for my company to keep ahead of the game by hosting and maintaining a continuous, reliable and visual website presence on the internet. A recent glitch could not have happened at a more critical moment for us just prior to a presentation to overseas NGO's of our company products. This has been the one single instance over the last 10 months and to which InMotion responded and resolved within hours. That is service.
I just wanted to say that I have had experiences with many companies and I have to say that at in motion the tech support is awesome. One tech in particular was extremely helpful and patient with me and I hope that he gets recognized for his exceptional customer service. Thank you William H
InMotion Hosting is the first hosting service I am using, but I need to say that they make my life really easy with their awesome support, as I am a complete newbie to all of this! One time they checked on the internet for a solution for my problem (altough it was not their area of knowledge) and last time they even did the changes I was not able to in my cPanel! Simply amazing :)
I have been with Inmotion since late last year. Initially I was pleased with the speed of their support, unlike in Hostgator wherein the latter made us wait for 30 mins and the reply for tickets took 2 days at least. Everything was okay until last 2nd week of August wherein the website was down for TWENTY TWO HOURS. Worse, technical support kept insisting it was beyond their control and it was because of my internet service provider. Tell me how could I have chatted with them if my internet was down???
After 22 hours maybe their engineers got back from their insanity and was able to reroute their network. My website is a B2B eCommerce and I CANNOT afford to be down even for a minute. Awful tech support.
I am NOT alone, anymore…
Now things have changed. Wow, have they changed!
I am now happy to say I am a proud customer of InMotion Hosting. YAY!
I bought a WordPress Template and chose InMotion Hosting to keep my files safe and sound.
Needing to ask many questions about "simple little issues" relating to uploading files; set-up; log-in; WordPress; cPanel; email; terminology; and all those tricky little things formerly foreign to me.
"Simple little issues"? Yeah, to the tech gurus at InMotion Hosting, but not to me. These matters were, most important and were causing me anxiety!
InMotion Hosting make it so easy to ask a question. Literally, everywhere I ventured on their Site I would find a button to click on where I could either launch "Chat" or submit a "Ticket".
Their “Chat” is great! Very helpful, with an expert team of consultants who have either answered my "pressing" question or passed me on to someone who could satisfy my query within minutes, leaving me content and able to move on with my great adventure.
“Submitting a Ticket” is so simple and InMotion's informed Consultants get back to me via email within an hour or so. Leaving me time to make a cuppa and mentally review my issue.
InMotion Hosting also boast a busy “Forum” with many people ready and willing to assist.
There has not been a single issue I have not been helped with. I have "bugged" at least twenty Consultants and every time am answered with enthusiasm and knowledge.
InMotion Hosting have a wonderful team representing their great products and services. I gladly recommend them to you and all your friends.
Thank you InMotion Hosting.
Previously the people I had chosen to host my websites have been aloof and remained distant; an entity I had difficulty dealing with. Subsequently, I left many of my questions unaddressed or researched them myself with google. Sometimes not very well, they remained a problem.
IMH is great. As a dedicated server customer, other ISP provides very limited tech support. IMH not only keeps updating our software - cPanel but provies very prompt technical support. I have had used 1and1, Godaddy and others in the past, but IMH is the best among all of them.
I have to admit I am always very skeptical of any kind of "chat help" and usually use it only as a last resort. I am very new to website design and was using BOLDGRID and I made a big mistake modifying my site and also in backing it up and pretty much lost all of my work. So I hit the tech support chat button and was quite surprised when an actual person responded in less than 20 seconds! So I figured I'd get the usual scripted questions with typical scripted and often not very helpful answers. But I was wrong. The person (actually its been 3 times now I've needed help so all three people) were very helpful, knowledgeable and eager to help no matter how long it took or how late at night. It was much different from other chat tech support I've received from other companies. So I was very glad they could help me (at the HTML code level) out of my troubles and seeing my site and all my work back up and running. I've gotten better at it so probably won't have to use tech support as often but glad to know its there if I need it. And the only reason I gave it 4 stars on features is there are some tweaks I'd like to make to my site such as use a different font not shown in the list but I haven't figured out how to yet. But I guess that's the usual trade-off with simple non-html website generation software. But when I'm at that point I'll probably ask them for help modifying the html to get the last tweaks in. So with great pricing I'm very glad I chose InMotion Hosting.
I am on hold with imh (again) while I write this review. I have been a long time customer, more than 10 years. There have been bumps in the road, and they take some sorting out. Last time it was because they moved my account to a busy server that was constantly having security issues, so my mails would not send. Although the first 10 or so calls and emails were handled poorly, I finally got someone who admitted this problem and moved me to a smaller server.
Things were fine until today, a Saturday, when I get a very obnoxious email telling me that I am using my space as a backup and that's against their TOS. They give me 48 hours to remove my files or they will suspend my account.
I am not using my space for back ups.
48 hours is ridiculous, on a weekend to boot. I just happen to be home, but how could I even deal with this if I was traveling?
I reply as much and then call them.
No one in that department will come to the phone.
No manager or supervisior is available, not until Monday, that is, after their deadline for me to remove files that don't exist.
After spending half an hour with this, they finally say they found my email and department involved will reply to me.
The reply is only them saying that I have to remove these files and they might give me more time.
I call back and once again, get the run around from the agents on the phone. Not my department. No supervisors or managers will talk to me the new thing now is not to even admit that there are no supervisors or managers only to say they will transfer me to someone who will help me IF I give them all the details, then I do, and they put me on hold and say that department will not come to the phone, only email me, and their supervisor is too busy to take my call.
Basically, its just a rip off. Accusing customers of doing something they did not do, giving them only the time that there aren't any staff to reach, holding site and your data hostage, refusing to address their concerns on the phone. Oh and of course this is a fully paid up account. Someone somewhere decided to give me a hard time and there's no recourse.
All this i am on hold, trying to reach someone who will take some responsibility.
What good is it to pay for an account and service that they will arbitrarily shut down?
Inmotion Hosting is the PERFECT for the website having the heavy traffic. You can host your website in low rates and can have the best features for your website.
All is easy to set-up! no experience needed to start your site.
They are providing the 99.9% uptime, that is the PERFECT for the site to start. It can have all the features that are necessary for the starting site.
There support is also best. They providing the phone call, skype and also the live chat, these are the things that i am attracted.
If you are looking for the BEST hosting within affordable price. Then i recommend the Inmotion hosting.
Hope it Helps!
No hosting company is perfect. And I’ve always maintained that there is no such thing as a “best” hosting company – it all depends on your goals and preferences.
Personally I love InMotion - what you buy is exactly what you get + some extras! Their customer service is amazing, they have saved me both on time and website issues. They don't send you from one tech support to another. They look at your issue and try their best to solve it! I feel very comfortable using InMotion. They keep me informed and help me whenever I need. Most of the time, I do not really understand what they are talking about. I just do whatever they told me and it works!
Second reason why I choose InMotion is their features, they are giving free domain, 90 days money back guarantee, advertising credits, and much more.
I gave 5 out of 5 for everything they offer even though I was their customer for only a few days. They are quick and very supportive. I have more than 10 questions and with their live chat I was able to get answers for them as fast as 10 minutes or less.
They even helped me process the payment and they were with me the whole time. Even after a day, they sent an email to make sure everything was okay and it was a personalized email based on my last chat with them.
Anyways, their support is 7 out of 5. That's how good they are. I enjoyed their other services as well but unfortunately my company asked me to cancel the purchase for some unrelated reasons (internal). Imagine a happy customer like me wants to cancel and ask for a refund. A full refund. It took me 4 minutes or less using their live chat and it was done!
I will 100% recommend them to any one who cares about high quality services and patient but quick support.
I'm in the process of transferring my site from another hosting company that had horrible customer service. I've either chatted or emailed customer support every day since we began and I LOVE this company! No canned answers on live chat and they have been so helpful. They definitely go above and beyond. So far they are superior to HG.
I love inmotionhosting they have a great services and great support. Unlike godaddy.com, inmotionhosting has a great support I can easily use live chat and get support very quick. the prices are almost affordable but services are great. I've got VPS from them. Thanks to the team of inmotionhosting.
InMotion Hosting is amazing - not only are they fairly reasonable in price - you don't have to buy all the extras that some hosting providers make you do - like Go Daddy. There isn't any throttle to the data you bought or unforeseen issues - everything just works with InMotion. Hosting providers like Go Daddy or Network Solutions, there always seems to be a catch with those guys, and no where does it say on there website or in the fine print until you buy there services and start building your website you begin to realize that what you bought - isn't what you got.
With InMotion - what you buy is exactly what you get and then some!! There customer service is amazing, they have saved me both on time and actual website issues. They don't send you from one tech support operator to another. They look at your issue and realize its very important to you and they will solve it! Rather then going "oh we can't do this for you - you need to find a programmer or whoever to help" or "your problem we cant deal with at this level, let us transfer you to our expert techs".
InMotion realizes that 1. not everyone is a programmer or a web expert. 2. that peoples time is valuable and they get the fact that you just want your website to work - and they will make that happen.
I hate having to work on other hosting providers cause my client already bought a hosting providers services. But when I get to make a recommendation to my clients - it will always be InMotion Hosting.
The customer support alone is worth it!
I am not a techie who is knowledgeable about the technical aspects of the serves provided by In Motion. I feel very comfortable using In Motion. They keep me informed and help me often even though half the time I do not really understand what they are talking about. I do what they tell me and it works!
I am very comfortable with In Motion's security level. I have the sense that security is important to them.
I did not rate the features because most are technically over my head. I am very happy with their web hosting and email. with the web hosting I am pretty much technically uninformed but they have helped me through all of my confusions and corrected my many mistakes.
I have been an Apple fan for many years, but I feel Apple is technically slipping and opting more for social-media, selfie stuff.
On day I hope to take the time to study the Helps In Motion provides.
As part of running a web development agency, I'm involved in 100+ sites, most of which I host on behalf of clients, and most of which run Joomla. I've long considered Inmotion among the top three hosts for Joomla-based web sites. When I first got into web development, they were actually my #2 go-to host. But, I've learned slowly over the years that there are some technical advantages to Inmotion, so they have become my #1 hosting company. This is because their servers are, IMHO, better than their competition's, proven to me over the years by the capabilities available to users as well as the uptime that exceeds the other companies in this space. Also, when I do need support, those guys are ON it, and that seals the deal for me.
I've used InMotion for several years now and I've never had anything but a positive experience.
Their superior customer service begins as soon as you click buy for their services. They'll help you setting up your site and if you have any technical difficulties, they're there to help you through it all. I've changed domains several times and they're always willing to work with me about transferring and/or cancelling domains and websites.
Best of all, the technical support is always great. You tell them what's wrong and they'll fix it. Period. I've backed myself in some nasty corners with my websites and they have always fixed it just right.
I'll never use another service. I'm a loyal InMotion customer through and through.
InMotion are amazing. I've had three previous hosting companies (who shall remain nameless, all of which have let me down in one way or another. I know that with technical things like this there will always be times when things go wrong, it's just unavoidable, so for me the most important thing is customer service and a quick response when anything does go wrong. There was an issue with email deliverability that came up suddenly and they responded immediately... and solved the issue within 10 minutes. Not only that but the price is competitive and the page load speeds I get are top notch.
Very pleasantly surprised by how easy it is to reach someone when I need assistance and how competent and professional the assistance is. Was unhappy with assistance on one brief occasion but it was quickly taken care of the next day. Really happy with InMotion Hosting and with all the tools I was provided.
InMotion's support is on top their game. Whether via chat or phone they quickly grasp whatever my issue is get me to a solution fast. Their services "just work" and in this day and age, that's how hosting should be. No downtime, no frustration, and support that's there when you need them. Highly recommended.
For my brand i tested many services for years , and now with Inmotion for 2 years , Their prices are reasonable ,and get 99% uptime as i use pingdom to monitor my website , Every time i contact support for help i get fast reply ,The Shared hosting is goot for any start website . But You have to monitor You resources to not affect their other users , The website load very fast , some time it become slow when i send alof of visitors via PPC ads, but it become normal after that . It recommend for All StartUp because of their Prices ,Support and Speed.
By the time we were deciding on what hosting company to use, Hostgator and Bluehost were the most popular in the industry. We did not want to compromise hosting as business and we were looking for a good host with good support. I have heard a lot of negative comments from the hosts I mentioned on most hosting forums so we decided to choose another one. In Motion did not do their hype homework, but they did a great job on serving us so far. Using Adwords I was able to advertise my business with zero downtime and In Motion was one of the factors that I want to mention. Thank you.
Being a designer it's important for me to focus only on what I'm good at and what I can do. It was very difficult for me at first to have my site hosted without a hassle. I always get through a lot of problems with my previous host over the course of one year. I had several offers on different hosts and I took one local company who said that having my site hosted on a server located to where my market is will greatly increase my uptime, but after 3 months I had several problems with them.
I took another chance and a good look at In Motion and I'm impressed. Inmotion has helped me run my business smoothly without having to think too much on the tech side of things. I hired a developer to work on my site and they have had back and forths with the customer support that all went well.
I always recommend Inmotion to all those I know who are looking to gain exposure online through their website. I highly recommend this to everyone!
I've had more negative experiences with InMotion Hosting customer support than I have had with other hosts I use. Despite this, I continue using their Shared Busines Hosting Power Plans because of the resources vs. price point. Originally I started using their services after a family members bought hosting and a website prior to my recommending them a better solution. Since then, I host a few sites which are targeted traffic and they don't receive major traffic spikes. In this way, I can say they have reliable uptime. My #1 gripe is that I have found their support to be lacking when I needed them, long wait times on the phone. This may be different with higher priced packages but they should not differentiate in my opinion.
We’ve found InMotion Hosting to be one of the fastest and most reliable web hosting providers on our list. They became our top choice for hosting a website and we highly recommend them for professional businesses of all sizes. They offer high-performance web hosting with exceptional customer support.
If you’ve never hosted a site before, there’s always a bit of a learning curve. Regardless of which hosting plan you purchase from them, you’ll first log in to their AMP (Account Management Panel). The AMP is where you’ll manage your overall account with InMotion Hosting; such as update billing & contact info, purchase add-ons, upgrade or downgrade features, contact tech support, read tutorials, etc. We really love the InMotion Hosting AMP, and it feels very efficient and well organized.
After you purchase a hosting plan from their website, you’ll need to be verified by phone. This means that after checkout, you won’t be able to log into your account and start settings things up until after the verification. A staff member from InMotion Hosting will call you to verify that you are a real person who is intending on hosting an actual site that is not spammy or contains any illegal activities. They are very strict about spam, which is a good thing.
I was facing many hosting problem in the past and thanks god everything working perfect once I've switched to InMotion.
InMotion offers Auto WP Installation (I love this feature very much) ....
Thanks to InMotion built-in "1-click WordPress installation". It makes the process of WordPress Installation *ridiculously* easy. You just login to your cPanel and select auto-install, follow the prompts, and in a few minutes – you’re done.
I would recommend their service to everyone especially those running WordPress website.
InMotion also offers FREE domain. Their server is very stable, low downtime, fast and pre-installed with SPAMSafe Email feature. Two thumb up!
I have been with InMotion Hosting since "2008", and from the very first call back then until my most recent calls the service has always been super! However, last week I not only called for tech support once that week but three times in the same day, and even though I spoke with different technicians it was like I was speaking to the same one.
You see, each previous tech took such great notes that each one that followed knew exactly where to pick up with my concerns. Some of my recalls were for new concerns and some was simply to make sure I was following the expert advise that was given to me verbally or by way of the follow-up links that were sent to me.
The voices on the other side of the phone were always up beat, professional, kind, and gave such great patience to my many questions.
Let me just say in short...InMotion Hosting tech support Rocks!!! Peace and Love, Hadiah
Josh as Support Specialist is great: Professional and friendly. We resolved my issue, a client side user error problem. Support like his represent InMotionHosting well.
Josh and I worked well together as we figured out that the problem with my web site application was a problem in Linux's /etc/hosts file.
I have recently changed servers and joined InMotion. I could not have made a better decision. I could not believe, that when I phoned for some advice it took no longer than about a minute to be connected to a member of the Support team. The boys are everything one could wish for. Courteous - Helpful – and what’s more is that they are highly expert and knowledgable on any subject confronted with. Nothing seems too much trouble. I am a novice in this area and truly appreciate not being talked “down to”
My compliments to InMotion and the whole team.
Best of good wishes.
Kurt Alice Springs. AU
I've had InMotion for around 3 years now. I've been extremely impressed with their service. I've not had a single time in the 3 years that I've ever had any downtime. My sites always run smoothly and quickly which makes everything seem very top notch and professional to prospective clients who visit.
I also think their pricing is very fair and competitive. There are a few who might be a little bit cheaper, but not by much. And I would not sacrifice the great product they offer just to save a couple of dollars.
I've not used customer service often, but the few times I've had to deal with technical support, they have been extremely kind, knowledgeable, and very quick with their service.
• I can always get through to them for help speaking to someone here in the USA for tech support. Any issues I've ever had have always been resolved in a very timely fashion with expert help and guidance.
• Customer service is very responsive and very helpful.
• I have had absolutely no problems with Inmotion Hosting in the 5 years that I have used them.
• Cost at another hosting company I use for a different business is less expensive VPS hosting and is also WP specific. However, I am very pleased with the service I receive from InMotion no matter.
• Loging into the contriol panle can be confusing for me. I rarely need to modify my sites, so I sometime forget the process.
Service started out really good, then came the server down times and only after a hand full of complaints an offer to relocate to another (not new) server. No guarantee of reliable service in the end unless you go to a dedicated server and pay a huge sum of $$. Same story as virtually all the other service providers in my experience. Might as well stay with GoDaddy for the lower rates and great customer service.
Of all the services my business relies on--phone, internet, and other utilities--InMotion Hosting has been by far the best to deal with. The idea for me is to not have to deal with tedious stuff once you get things set up. The phone and isp providers may have services that I can easily understand and choose accordingly, but it can be a big hassle to make a simple change just because of the menus and runaround of getting any kind of service. InMotion has been a very welcome change from that. I can remember the number, get through to someone quickly, and they'll answer my dumb questions and set me straight on the rare occasions I need it. They upgrade their technology regularly, and even let me know if there'll be a brief outage, which they schedule in the dead of night anyway. I've only needed hosting, so there's a lot more I can use to help my business. Either way, it's been good to know that I have a reliable and responsive service supporting my business.
I would 100% recommend InMotion Hosting to anyone looking for hosting services. I have transferred over many accounts from other providers because we prefer to work only with InMotion to host the websites we build. Their staff is kind, courteous, and knowledgeable - and in my experience in speaking with customer service, I have never spoke with anyone that is not helpful. Thank you so much, InMotion, for providing our small business fantastic service!
• Their control panel is fairly intuative
• The webmail email options and setup is not great
I am using Reseller Power Plan.
I've been with Inmotionhosting more than one years and totally happy with their services.
Although I have hosting in several providers and I have to say that InmotionHosting is one of the best options.
With lot of features bring my website:
Loading fast includes SSD,
Easy to integrate Google Apps for Business.
Nginx web server with caching optimized.
I got one domain free when purchased their hosting.
Easy Cpanel control panel as well as CloudFlare free are the good features too.
You have the option to install wordpress with one click, which saves me a lot of time.
90 Days Money Back Guarantee is the very good guarantee for everybody, most of hosting provider allows only 30 days money back guarantee but I never get cancel with Inmotionhosting.
Will continue use Inmotionhosting for sure and I height recommend them to all.
I was looking for a host and my friend told me about InMotion Hosting first i thought it was an ord. hosting company but when i tried it i liked it.Whenever i m having any issue related to hosting InMotion Hosting Staff is there to help me.There uptime is really good i never saw my website down after choosing them.Their features are great aswell.I simply loved that hosting! You guys should try it too!
Relatively new to InMotion Hosting, but right off the bat, I can attest to the quality of hosting, customer service and overall support they offer! After dealing with sudden spikes in downtime from my old favorite host, I gave InMotion Hosting a shot after a friend highly suggested them as an alternative. Within hours, I realized why InMotion was my friends host-of-choice! Finding consistant, stable, high-performance hosting at an affordable price rate has become a signficant challenge recently, as the web becomes easier and more friendly for people to start adding onto it. This influx of new sites, although great in the longrun, has had a surprisngly bad effect on some of my old go-to hosting services, as downtime increases, performance decreases, and prices rise ever steadily. All these unfortuante side effects have not even made a dent in InMotion Hosting however! Performance is king here, and the specs of the servers alone (Solid State and RAID 6 Drives standard, 20 gigabit uplink, Dell-branded servers - all while maintaining the coveted "Green Hosting" label I might add!) are enough to back that up, let alone the obvious boost in performance and speed of my websites. I'm almost upset I waited so long to find these guys! Thanks for taking me in InMotion Hosting, glad to be here!
I have been with InMotion for four years. In that time, all of my sites go down at least 4 times a year for an extended period of tim. All I hear from them is that they are having issues and have no resolution time. This is not acceptable for a business. I spend a lot of money and expect that downtime will be at a minimum. I don't know who is reviewing this vendor and giving it 5 stars but obviously they are not trying to run a business. I am currently looking for a new web host.
There are many reasons why I am with InMotion. Currently, I am having a blogging site with them, will host more websites soon ;)
First thing I love about InMotion Hosting is their customer service! I contacted them several times at every problem and they quickly given me response. Mostly, I had live chat with them. Whenever, I have a question, I just start a live chat and talk to them.
Once I was doing some editing on my site, I accidentally made a mistake in .htaccess file. My site suddenly went down. It was my mistake! I was thinking what to do! what to do! Then, I thought InMotion might help me. Time was about 12:30 AM at my side. I started live chat and explained about my issue. Their agent solved the issue within 10-15 minutes.
Second reason is their features, they are giving free domain, 90 days money back guarantee, advertising credits, and much more with their service. Well, I love the money back guarantee, I think 90 days are enough to test the quality of a service or product.
Trust me, choose the right web hosting is very very important if you want to do a real, long business. You may lost your data, money, waste your time if choosing a bad hp. Few years ago I didn't have any experience when choosing a web hosting for my directory site, I have chosen Yahoo but they're using old PHP version and my developer require newer version and they're unable to upgrade their PHP version, I lost a week or more to find the solution but got no luck.
Then developer suggest me choose Inmotion, the up time is very good, last year Inmotion upgraded all hard drive to solid state drive and my website even work faster than before.
Ticket respond is always under 20 minutes, multiple location to choose includes
Inmotion is using Nginx web server, some people telling me that Litespeed is the best but in my experience, Nginx web server is the best
There is no best web hosting, there is only best web hosting fit your need. I always remember that (an expert told me). And that's true for me.
I've been with Inmotionhosting more than two years and totally happy with their services. I am using POWER package with lot of features bring my website loading fast includes SSD, Nginx web server with caching optimized. I got one domain free when purchased their hosting.
Easy Cpanel control panel as well as CloudFlare free are the good features too.
I have been with Inmotion - Hosting for couple of years. I had a good experience with them with the VPS but I decided to downgrade more than 1 year ago. They told me that I was switched to shared plan. 6 months later that (around July 2015), without telling me, they attempted to move my sites (apparently not moved from VPS to the shared server for all that time), all of my sited went down. (I host 5 sites with them). All the sites remained down for many days, I was so frustrated and decided to change my hosting company but finally they fixed some of the issues and I gave another chance to them and I wrote an email about my terrible experience with their service. They did not reply to me even as a courtesy or thank you message for my decision of staying with them. I kept on with them without any problems until last week. All of my sites went down again and one of them more interestingly was showing 8 month old blog entries. I called the customer service about what is going on. They told me that I was being moved from VPS to shared server. My reaction was `What! You did it 8 months ago and you cost me 1 week of downtime or pain. I thought you were done with this. Some one said, `no sir, we just did it last week`. I said `hold on, I am just seeing my web site data is 8 months old, (3 WP sites and 2 joomla sites, one has a Kunena forum of approx 3000 users). More weirdly, I just posted a blog entry in my blog site that day and it was gone the other day!. They did not believe it, I sent facebook links of my entry which was not accessible any more. They had no explanation of the data loss. I have called them almost 20 times over the weekend, each time someone else picked the phone and I had to explain the entire situation from the beginning. I awaited emails from their technical support for hours, was exhausted , and finally to hear that they made an error and possibly deleted the past 8 months data with the VPS sync which was 8 months old. More tragically they overwritten my recent backups with the VPS files , and lost my 2 weeks old backups for all of my sites and databases. They just apologized for what they have done. They told me that someone will call me from the customer service to compensate me. At this point I am about to cry for the loss that cannot be recovered.
Summary of events :
1-I was on the VPS for years with them until about January-February 2015, I gave an order to downgrade
2-They did not execute this order until about July 2015 for some `stupid clerical error` (that is what the supervising technician referred to when he was talking about this error)
3-In July 2015, some technician decides to do this move, and breaks all sql connections, everything goes down for many days
4-I get furious, but I get over it and fix all of my websites from my personal backups without getting any help from them (they could not fix)
5-Time passes until last week, almost 8 months of time!
6-Some other technician gets an order from some other clerk and checks my old VPS online which was supposed to be shut down almost more than a year ago and they go ahead and synced all of the VPS with my current files and sql data wiping out 8 months of data, basically going back in time
7-It took 5 days for them to figure this out , and to tell me that I lost the data and they apologize.
...and here I am...Lost the entire weekend worrying and hearing that I lost my data and backups.
I believe what they have done to me is unacceptable by any standards of the hosting business in anywhere in the world. They are very polite which masks a lot of high level incompetence.
Been having trouble with support for the 2 months I've had them so far. If you remind them daily of your issue, they will help. The value and features are second to none as far as I can tell. Security is strict and staff is nice. I'm learning to be very specific in what I need done. Otherwise, this company is great!
Great service, they just need to fix their chat response time. But don t get me wrong you may have to wait a bit longer but then the service is awesome and friendly. Even if your problem is a bit complex or nasty. The reps have high technical skills and the like to help in real
Great support from chat and technicians, it's efficient and fast. Same thought from last year "It seems everyone there is always willing to help".
Also it has a great reseller hosting plan with too many usefull tools as well as many hosting plans (business, VPS, dedicated) to choose from accordingly to my needs.
I switched to inmotion dedicated server when bluehost killed their reseller program. I was looking for a company that provided USA phone support. I think their motto is "Put nothing in writing" as services and agreed upon pricing structure completely changed from what the sales person initially quoted. I am now 4 months into my 1 year hosting contract and the service is horrible. Each time I requested to have 1 of my 10 ip's issued to an account, I had to battle with them. They argument being that there "IPs are scarce" and that I don't need it. Even though I am requesting it for SSL support...and didn't the sales team say that 10 were included? There is also has been a problem with 1 IP that never works, (perhaps their IP tables are misconfigured, or that one isn't assign to my box correctly.. but each request they give me the same bad IP. Today I woke up and my site was down, I logged into whm and noticed that the dedicated IP was no longer assign to it and the default box IP had been assigned. (I assume they inadvertently reassigned it to a different customer.) I contacted them and explained the issue, and they assigned the bad IP to it. I said that this one never works and have called them 8 times pleading to get them to assigning me a different IP of the 3 I still had available. 12 hours later they still have done nothing. InMotionHosting sucks.
This is going to be a bit of a lengthy review, but I am sure that like me, people doing research will want as much information as possible. I am specifically talking about Business hosting in a shared environment, their “Power” offering. Up to this point, I have only been a customer for about a week and a half. So, this is mainly about the initial signing up for service and the transfer of an existing website. So, here it goes......
I had my website hosted with a provider for 7 years before finally deciding to move my site due to the provider not keeping underlying software updated like they should have done. I run an ecommerce site built with Magento and wanted to upgrade to a newer release. New releases of software a lot of the time means enhanced security, as well as other enhancements. Anyway, they refused to upgrade their PHP and MySql because other users in the “shared” environment might break since they may not want to upgrade their web sites. Maybe I am missing something, but that makes absolutely no sense!
I researched different hosting providers, going to this “Best Hosting Provider of 2016” to that “Best Hosting Provider” website, reading reviews, looking on forums and looking at Better Business Bureau ratings and complaints. Pretty much an exhaustive effort that by the time you are done, you are spinning and aren’t sure what to believe and what not to believe. Finally, I decided on InMotion Hosting to provide the hosting platform for my little ecommerce site. Now comes the fun, getting everything lined up in order to make the transition.
InMotion’s website states several things that really aren’t quite true, you need to read the fine print and some of the fineprint turns out to just be incorrect! By their website, their offering appears to be fairly good, but turns out the massive amount of upcharges for items that you think are free add up rather quickly! The comparison chart shows free this and free that. For example their “free domain registration or transfer”, which turns out is not free and costs to transfer and they also procure an additional year for the domain name registration that you will be charged for and expected to pay. Another example is their “free no-downtime website transfers”. The website clearly states free for 3 or fewer cPanel accounts, SQL databases and/or websites. Anything OVER that will be charged $10 to transfer. When you go through the ordering of your new hosting capability, you are asked the necessary questions in order for them to make the transfer. There is a statement that someone will contact you in 30 minutes to start the process. Once complete with ordering you think you are on your way, but nothing happens. You call hours later to find out they are doing nothing and are told there is a link in your account management panel that you need to click on to actually start the transfer process. You then shake your head, go to the link, answer all the questions you answered initially during signup for the transfer to occur. You then are hit with $10 for every little thing to get transferred over!
During all of this mess, you are trying to talk with them. You send them emails or submit a ticket and wait and wait. You may reach out again and send another message. You may call in and will be told “Yes, I see where your issue is documented in our system, we are working on it and will email you as soon as we are done”. And so you wait some more. I have found it best to not waste time ever typing anything, just call to get help. You may not get help and may get told “we are working on it”, but calling will at least get you to a person. Email and a contact forms seem to go in to a black hole for quite a while. You will get a response in a day or two but it will not be a helpful response. I want to point out that this has been my specific experience with them during this last week. One week and I still do not have my simple ecommerce site operational.
It is now to the point of just needing to get my SSL certificate installed. Fairly simple process to accomplish and have been waiting a whole day for that to happen. I called in and was told someone was working on it and they would send an email when complete. After a few hours I received an email stating the cert was wrong and I had to go back and have it rekeyed! So, I call back in and am told that Comodo had keyed it for the wrong server. Wait a minute, Comodo has been doing this for quite a while, it is an automated process they have that is pretty well flawless and InMotion immediately points the finger at Comodo, can’t be us that did something wrong so they told me. Fine, so I took the new CSR they had generated and had Comodo key a cert again. This time I call in and talked to Kyle at tech support and in just a mere couple minutes saw the SSL certificate installed correctly. A whole lot of waiting for such a quick task!
Sometime along the way I asked for this to be escalated and wanted to talk to a supervisor. Unfortunately, I just missed the call from the manager and had a voicemail, which I immediately returned his call. As you probably guessed. No answer and still no callback after leaving several messages for a couple days. A supervisor, Mike, called but I couldn’t talk to him much right then and wanted to talk later. Still never have received a call back from a supervisor.
They really sale the fact they have “Free SSD Drives”. This will help some, but certainly won’t matter depending on how the rest of their IT infrastructure is setup. I certainly see no improvement and sometimes see slower response in sometimes when using my website.
Bottom line is do the best shopping around that you can do and take reviews with a grain of salt. I think several are paid or actual company employees doing the reviews. There are good hosting providers and there are bad. I certainly have not been impressed with InMotion up to this point. I was very close to cancelling the service and looking elsewhere, but was down to just a couple days before my old hosting ran out, so I was in between a rock and a hard spot! I will see how things go and may still take them up on their 90 day money back guarantee. I hope this helps someone out there!
Just started with inMotion. I'm very happy so far. Fast, reliable, reasonably priced. What is most important for me, however, is always customer service. Before and after signing up I had very responsive and helpful support (with the exception of the transfer of my wordpress blog taking a week; but it was free and I was too nervous to do it myself). What prompted me to write this review was a recent phone call to support after I made a mistake and managed to "break" my own website. The person I talked to was extremely helpful and solved my problem completely. They were very friendly and knowledgable (*not* working from a script). I was particularly impressed by how they managed to quickly catch on to my middling knowledge level and operate at that level. It made the call efficient and pleasant.
I know giving a 5 star rating to a company may seem a bit much. But InMotion Hosting has provided me with exceptional customer and technical service when I have needed it. There has always been excellent communication from them. I have had no problems with their hosting service. There have been a couple of times scheduled maintenance was to be performed, I was notified well in advance, which when complete resulted in faster service. You can not go wrong with InMotion Hosting.
InMotion Hosting offers a broad range of services, from three different shared hosting hosting plans to VPS through to dedicated hosting. The company ethos is to provide a first-class service from well-trained staff without cutting corners on support or overselling server space.
Getting good response speed is a big selling point. As such, their packages are mainly aimed at business and corporate users - people who can afford to pay a little more for reliability and support.
InMotion Hosting was founded in 2001 and is employee-owned. The company has a data centre in downtown Los Angeles and a secondary location in Virginia Beach, VA (the Los Angeles facility was the world’s first ever ‘green’ data centre, according to the InMotion Hosting blog). If you choose to buy a VPS or Business Class package, you can choose which data centre your site is hosted in, depending on where your clients are located - a nice touch.
InMotion Hosting Plans
InMotion Hosting only offers Linux web hosting, but they offer a range of packages which cover all bases pretty comprehensively. Throughout this review, bear in mind that Value Class and Business Class are InMotion Hosting’s name for shared hosting.
Value Class isn’t promoted on the site, but it is there. It’s an incredibly basic plan which offers limited options and restricted features. Value Class doesn’t feature much on the website, and you’ll probably find that Business Class is a better option.
There are three different Business Class plans: Launch, Power and Pro. Only the Pro plan offers unlimited domain hosting for multiple sites and unlimited FTP; unlimited disk space and bandwidth is included on all Business Class plans. These are still affordable compared to the competition, although they’re not aimed squarely at the budget market.
In terms of VPS and dedicated plans, InMotion offer all the higher-spec options you’d expect. Plenty of support information is available for new users, including help on installing Django (this does cost extra however). A VPS package is ideal for those who wish to become InMotion resellers.
InMotion Hosting’s servers run Linux CentOS across all plans. The company doesn’t offer cloud hosting at the time of writing this review.
InMotion Hosting Uptime/Downtime
InMotion Hosting offers a 99.9% uptime guarantee, and their highly capable network is monitored round the clock by staff and by a unique Proactive System Management tool. The company don’t publish any data on their uptime.
As mentioned in the introduction, customers who choose a VPS or Business Class hosting package can choose which data centre they wish to use to host their site. There’s one located on the east coast of the US and another on the west coast. On the InMotion hosting website, you can download dummy files to find out which one will provide the best speeds for you. In addition, come customers enjoy very fast speeds in certain areas. InMotion Hosting calls these areas Max Speed Zones.
InMotion Hosting has N+2 or N+1 battery and diesel power backups in place and a BG4P network to protect against hardware faults. All servers are backed up every 36 hours.
InMotion Hosting Support
InMotion Hosting places a great deal of emphasis on highly-accessible support. Their online support portal boasts thousands of knowledge base articles and tutorials. In terms of technical support, all their technical support staff are located within the US and are available via email, live chat and telephone. There’s no charge to use any of these support options.
InMotion staff also have an active social media presence on Facebook, Twitter, Google+ and their own company blog. Complaints are best directed via official channels, however.
InMotion Hosting in the News
In September 2011, notorious hacker [email protected]
InMotion Hosting Control Panel
InMotion Hosting provide Business Class package users with Cpanel 11 which is set up free of charge on all one and two-year plans. Cpanel provides all the usual features, including webmail, email settings, FTP login information, DNS configuration, logs and addon domains, and it’s relatively easy to set up Google Apps and Gmail for your domain. The VPS service provides Cpanel 11 as well, but also offers WHM to make it easier to manage multiple entities or clients.
Dedicated server customers are given a complimentary licence for Cpanel and WHM at no extra charge.
In terms of billing, InMotion Hosting provide an Account Management Panel via a different login screen. This is an additional tier of management and gives users tools to manage their domains, change their hosting plans and access billing information through one account login.
InMotion Hosting Extras
All users are provided with $100 in Google Adwords credits, and US users are also given $75 in credit on Bing and Yahoo! Search - a useful discount if you haven’t used either before. In addition, shared hosting customers receive a free domain name for one year. As previously mentioned, dedicated server users receive a free ongoing licence for Cpanel and WHM with no surcharge.
InMotion Hosting also provide Fantastico which gives users the chance to easily install and experiment with a wide range of scripts and applications. Each one can be installed in a couple of clicks. The selection includes WordPress, GeekLog, Joomla, Drupal and more. If you want to run Magento, you’ll need to purchase a dedicated or VPS plan.
Those who wish to build their own website from scratch can use InMotion Hosting’s website builder, a web-based tool which can be used to create rich content and interactive features. This includes basic sites, Flash animations, blogs, forums, galleries, ecommerce functionality and more than 500 templates and themes.
InMotion Hosting Money Back Guarantee / Cancellation Policy
By default, there’s no free trial. However, InMotion Hosting offer two guarantee tiers should you wish to cancel service with the company and get your money back.
The first is a 90-day money back guarantee and applies to 1 or 2 year Business Class hosting signups and 6 or 12 month Virtual Dedicated signups. Monthly, 6 month or 12 month dedicated packages, and Value Class packages, are eligible for a shorter guarantee period of 30 days.
As is normal with money back guarantees, domain name fee are non-refundable. InMotion Hosting will deduct the cost of the domain from your refund, plus a small administration fee.
If you’ve already used more than 500mb of bandwidth, you may be asked to pay a surcharge.
In order to action a cancellation, you’ll need to fill in the right form on their website. If you ask to cancel via a normal support channel, such as their support phone number, you won’t be allowed to. Make sure you check the information on how to cancel via their support pages.
InMotion Hosting Summary
At the start of the review, we noted that InMotion Hosting barely mentions the Value Class package. The budget end of the market isn’t their strong point; this is a hosting company more suited to business use.
InMotion Hosting are a good choice if you’ve had bad experience with a shared host, or you’ve placed top-notch support at the number one spot in the wish list. Likewise, if you have a need for speed, InMotion Hosting are worth checking out - particularly if you’re in the US and you fall inside one of their Max Speed Zones.
Their website is rich in detailed information and specs, unlike some hosting companies which provide only the basics, and the freebies they provide on sign-up are generally valuable. Anyone new to web hosting may feel a little overwhelmed by the myriad of options, but if you’re looking for a robust web hosting package which you may want to grow over time, InMotion Hosting are an excellent choice.
InMotion only uses Unix servers. They don't offer Windows hosting.
No, for most plans your monthly rate will stay the same after renewal. InMotion does offer up to 50% discounts on the first year of service for some hosting plans, with the regular rate kicking in after renewal.
Yes, InMotion Hosting can manage your servers and customize and maintain them to fit your specific website needs.
If you purchase a 12 or 24-month shared hosting plan, you will get one domain free for one year.
Yes, you can purchase domains through their website if you're not an InMotion Hosting customer, or through your Account Management Panel if you already have an account with them.
InMotion Hosting offers a 90-day money-back guarantee for shared hosting packages. The refund is for hosting costs only, not domain purchases. After the guarantee period ends, they do not provide refunds upon cancellation.
InMotion has three different levels of VPS hosting plans with free SSDs. They come with a 90-day money-back guarantee.
Yes, InMotion has 24x7x365 phone support, as well as live chat and email. They only provide support in English.
InMotion Hosting has offices in Los Angeles, CA and Virginia Beach, VA, in the United States. They have two data centers: one in Los Angeles and one in Herndon, Virginia. With shared hosting and VPS hosting plans, you can actually choose which one you'd like your website to be hosted at with their Max Speed Zone feature.
InMotion's servers run the latest versions of Apache, MySQL and PHP. They also support common programming languages such as Python, Ruby, Perl 5, and others. Languages that require Windows servers, such as ASP, are not supported.
Yes, They offer three different levels of reseller hosting plans, all of which include free SSDs and a free dedicated IP.
InMotion does have an affiliate program with features like tracking and analytics, custom landing pages, and 2nd-tier commissions.
After purchasing a hosting plan from InMotion, you can request that they move your website for you. Whether or not they can move it for you and whether there will be a fee for the service is determined on a case-by-case basis. InMotion's support center also has several articles, slideshows, and webinars to walk you through several different methods of transferring your website to InMotion by yourself.
Yes, they have WordPress hosting plans with WordPress already preinstalled, making it ideal for beginners to start a self-hosted blog.
The first two levels of InMotion Hostings's shared hosting plans come with 2 and 6 websites respectively. All other plans include unlimited websites for no extra fee.
Yes, they have several tools you can use to build websites without any coding knowledge. Their own proprietary website builder, Premium Web Builder, has over 500 themes to choose from.
They monitor their servers 24/7 and provides backups and technical support for user who are the targets of hacking attempts.
They offer one-click installations of PrestaShop through Softaculous in your cPanel, and also has the most up-to-date versions of Apache, MySQL and PHP in order to support the software.
They have Joomla hosting plans that come with the CMS already pre-installed. The plan includes a no-downtime website transfer that will move your databases, domains, site files, and emails.
Their WordPress hosting plans include free transfers with zero downtime. All your databases, domains, site files, and email addresses will be transferred over at no additional cost.
All of InMotion's shared hosting plans come with access to a shared SSL. You can also purchase an SSL certificate through your AMP (Account Management Panel). InMotion also provides one-click installation of the most popular e-commerce software, including PrestaShop, OSCommerce, and Zen Cart. Most of these have options for setting up a merchant account to accept payments online.
InMotion Hosting is ideal for hosting a lot of images since all of their plans include unlimited disk space.
In order to install Magento, you must have either a VPS or dedicated server hosting plan. Once you've purchased your hosting plan, you can contact InMotion to request a transfer of your existing website. Once they've evaluated your existing website, they'll tell you whether they can perform the transfer and if there will be a fee for the service.
Yes, cPanel is included with all its hosting plans. They also have an Account Management Panel (AMP) to manage your account details, billing, and domains.
InMotion accepts payment via Visa, MasterCard, American Express and Discover, by check or money order, or via Paypal.
InMotion has a 99.9% uptime guarantee for their top level shared hosting plan. Customers with this plan can contact InMotion once every 30 days to check for physical downtime. If InMotion finds that there has been downtime that exceeds 0.1%, you may receive a one month credit to your account. There are some restrictions, so be sure to check the policy for details.
InMotion monitors their servers 24/7, and provides automatic backups and technical support with all their plans. Shared hosting plans all include access to a shared SSL certificate, and you can purchase your own SSL certificate through your InMotion account.
No. At this time, they do not offer any CDN services.
InMotion offers monthly billing options for VPS or dedicated server hosting plans, but not for shared hosting plans.
Domain privacy is available for an additional yearly fee per domain.
InMotion automatically performs backups of most websites every 24-36 hours. This service is included for free with all hosting plans. You can request a restore from backup at any time. However, if your website takes up an unusual amount of storage space, you will have to contact InMotion for additional backup options.
For managing multiple websites, you will probably want to purchase at least a top level shared hosting plan, which comes with unlimited websites. VPS and dedicated server hosting plans also allow unlimited websites.
All of InMotion plans include unlimited email addresses and unlimited email storage.
They offer unlimited storage and bandwidth for all of their hosting plans. However, the space is intended for running a website, not for file storage or sharing. If you exceed "normal" usage, you may be asked to reduce your usage.
Students with a valid .edu email address can get a 50% discount on hosting plans, while educators can get shared hosting for free. InMotion Hosting does not offer any special plans or discounts for nonprofits at this time.
All new customers receive a coupon for free Google Adwords services.
InMotion servers do support the implementation of streaming media.
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