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I have used InMotion Hosting for around 10 years. The technical documents are very good and suprisingly, most of the time I can figure out what to do by the online instruction. However, if I am unable to understand what to do and need to call, the guys at inMotion Hosting absolutely provide the best customer service.
I don't know as much as I should about dot coms and hosting. And I am awful at explaining what I need. The people at inMotion are so patient and have the unique ability to explain how things work. Yesterday, I worked with a guy, who explained the VPN over shared hosting, provided pricing, filled out the form my developer needed, and otherwise took care of me as if I were the only person submitting a support ticket. And this is the type of customer service I get EVERY time I call or write. A couple of months ago, my husband decided to use Wix for one of his sites and honestly, I was making a mess of things trying to set it up--pointing servers and such. This amazing young man at inMotion fixed everything. A. So if you are looking for a new hosting provider, I highly recommend inMotion Hosting.
I have been with Inmotion hosting since 2005 and have at various times had to call on their support and/or technical knowledge. I figured after 9 years of excellent service I should write a review! In that time I can not think of a problem that support did not attend to promptly. I am also happy with uptime and their pricing and have often recommended them to friends and business associates.
We've used InMotion hosting for several years now. During that time, not only have we had almost zero downtime, but the support has been fantastic as well -- the live 24/7 chat is a great feature, and the service reps are knowledgable enough to help and adept enough to explain solutions in a way that less experienced users can understand. I'd definitely recommend InMotion to everyone.
I have made plenty of bad decisions in my life BUT... When I moved my clients in November 2014 to InMotion, I can say with confidence, It was surely my best decision I have ever made!! I can honestly say that I have not looked back once, not even to see if my original hosting company is still in business...
When i made contact with InMotion the first time, their sales assistant had an online chat for longer than 40 minutes answering all my questions and giving me peace of mind! If there is anything technical we need advice with we can get in touch with InMotion regardless what time of the day it might be!!
We have a 99% up-time and with downtime it does not take longer than 5 minutes to be sorted out!!
I would recommend InMotion to anyone because I have never met a company so service delivery orientated as InMotion!!
I've been using InMotion for over a decade now, but am sad to say that I am now moving my sites to another hosting provider. The sole reason for this change is in due to their downtime issues. Every three months or so my server will go down for anywhere from a half an hour to a couple of hours. Many times this happens in the middle of a work day when all of my clients are actively using my site. Now, having downtime is one thing, but how InMotion responds to it is the most frustrating. They update their support webpage and their twitter account with some kind of vague "We're having a problem" message. The problem eventually gets fixed. And then any evidence of the problem disappears. It never happened.
Except it did happen. I just spent an hour fielding phone calls from angry customers and have nothing to tell them. I'd like at least some explanation from InMotion about the cause of the outage and what they are doing to assure it doesn't happen again.
I understand why they don't do this. If they were to announce they had a problem, then suddenly WAY more people would know there was a problem than just the handful of sites with web admins who are active enough to notice a downtime. So why make your company look bad to the 95% of people who didn't know there was a problem?
But with me being in the 5%, this is unacceptable. So I'm moving to a platform where I have a lot more control. If there's downtime it will be my fault and I will have something to explain to my clients.
Just a quick word to express my gratitude to the online support operator Ashely N. who did a great job guiding me through the email registration of my Pro account for the domain channelways.com.
Everything worked like a charm thanks to Ashley’s help.
Thank you again.
I have been with InMotion Hosting for about two years. I haven't been able to devote much time to the several sites I host with InMotion as I have two businesses I run that I get paid for!
However, I am just now getting into the whole thing and upgraded my account. I was having trouble upgrading, so I contacted customer service. WOW! First of all, InMotion has chat help - my FAVORITE way to get help. Secondly, Annie W helped me and within minutes had helped me accomplish what I set out to do.
I am just learning about websites, etc and I use WYSIWYG design software (now creating responsive design websites) so I had to ask Annie what the difference was between AMP and CPanel. She was helpful there as well.
InMotion is laid out very well - I've used other companies and wanted to pull my hair out. The available online help tutorials, etc are wonderful. Best of all, however is still the customer service - very impressed. I am probably going to move my other two businesses I get paid for (!) over from iHostStudios (I was with them way before InMotion) over to InMotion.
Thank you so much and keep up the good work!
I use InMotionHosting for hosting Joomla sites. By and large, I'm extremely pleased by the service and support I've received with InMotionHosting:
- I've had nothing but good experiences with getting support from them. They have extensive online support documentation - but, if I can't answer my question there - my preferred support path is via chat - and tends to be on the technical side. Generally, I connect with a support advisor almost immediately. The support people are very knowledgeable and I've always found my questions answered quickly and correctly. I can honestly say I've never experienced better support.
- Their uptime and system response has always been good.
- Their hosting plans and prices are reasonable
On the other side of the ledger, my account was hacked recently. InMotionHosting moved all my files to a quarantined area so I could examine them and restore as needed (turned out to be because I was using an older version of PHP - which was my fault, not InMotion's - all I had to do was to request to move to the newer version). The downside to this, though, was that they had only a single backup of my account - which they take every 24-36 hours - and overwrite the previous backup - so, if I'd wanted them to restore my account from a week previous - I wouldn't be able to do it with their backup. This wasn't a big issue for me because I take responsibility for backing up all my web sites myself and store them offline. Some hosts provide more backups than that.
I find InMotionHosting's support to be phenomenal - so I'm likely to be their customer for life - but I do think they should consider beefing up their account backup policy.
InMotion has fantastic customer service. My issues were handled right away!! When I was looking to move to them I read a ton of reviews, and they were mainly all positive! It was a great move! super happy. Great job so far InMotion!!
They seem like a great web host at first, and they were, until their new terms of service. They give you unlimited storage, but expect e-mails asking for it's removal when your stored files get too large. You also will find that what you can host is up to them. No security camera websites for example. No video images, no files you create and want to share like linux distributions or code or libraries. You want to put videos on your website? too bad because most are a violation. Everything you could do with their service is now a violation of their terms of service. They even state that you cannot 'use inmotionhosting for the archive, retrieval, or storage of electronic files or media' which is almost the exact definition of a webpage.
I switched to InMotion Hosting without huge expectations, but they have proved to be a superior service. Their primary virtues from my ponit of view are: strong technology, excellent features, and above all superior support service. They answer questions quickly and accurately, they resolve problems, and they are always available. A first rate enterprise.
John V. Lombardi
This is my first time here, I've been developing sites since 1996 and I thought that if I want a good support I have to pay a lot of money for it (like in Amazon or Azure), you guys really rock!!!
Excellent support, patience and make me feel that I'm making the best decision working with you guys.
THANKS A LOT AND KEEP THE GOOD WORK!!!! :-D
We have had a great customer experience with InMotion Hosting ! Prompt response , hands-on approach , courteous , polite , friendly , attention to detail , follow-up and knowledgeable among many elements off customer service .
In line with objectives they adopt a very flexible approach and initiate dialogue to reach out to meet client needs and requirements and deliver great support to ensure the success of a client's business .
Highly recommended !
InMotion Hosting offers a broad range of services, from three different shared hosting hosting plans to VPS through to dedicated hosting. The company ethos is to provide a first-class service from well-trained staff without cutting corners on support or overselling server space.
Getting good response speed is a big selling point. As such, their packages are mainly aimed at business and corporate users - people who can afford to pay a little more for reliability and support.
InMotion Hosting was founded in 2001 and is employee-owned. The company has a data centre in downtown Los Angeles and a secondary location in Virginia Beach, VA (the Los Angeles facility was the world’s first ever ‘green’ data centre, according to the InMotion Hosting blog). If you choose to buy a VPS or Business Class package, you can choose which data centre your site is hosted in, depending on where your clients are located - a nice touch.
InMotion Hosting Plans
InMotion Hosting only offers Linux web hosting, but they offer a range of packages which cover all bases pretty comprehensively. Throughout this review, bear in mind that Value Class and Business Class are InMotion Hosting’s name for shared hosting.
Value Class isn’t promoted on the site, but it is there. It’s an incredibly basic plan which offers limited options and restricted features. Value Class doesn’t feature much on the website, and you’ll probably find that Business Class is a better option.
There are three different Business Class plans: Launch, Power and Pro. Only the Pro plan offers unlimited domain hosting for multiple sites and unlimited FTP; unlimited disk space and bandwidth is included on all Business Class plans. These are still affordable compared to the competition, although they’re not aimed squarely at the budget market.
In terms of VPS and dedicated plans, InMotion offer all the higher-spec options you’d expect. Plenty of support information is available for new users, including help on installing Django (this does cost extra however). A VPS package is ideal for those who wish to become InMotion resellers.
InMotion Hosting’s servers run Linux CentOS across all plans. The company doesn’t offer cloud hosting at the time of writing this review.
InMotion Hosting Uptime/Downtime
InMotion Hosting offers a 99.9% uptime guarantee, and their highly capable network is monitored round the clock by staff and by a unique Proactive System Management tool. The company don’t publish any data on their uptime.
As mentioned in the introduction, customers who choose a VPS or Business Class hosting package can choose which data centre they wish to use to host their site. There’s one located on the east coast of the US and another on the west coast. On the InMotion hosting website, you can download dummy files to find out which one will provide the best speeds for you. In addition, come customers enjoy very fast speeds in certain areas. InMotion Hosting calls these areas Max Speed Zones.
InMotion Hosting has N+2 or N+1 battery and diesel power backups in place and a BG4P network to protect against hardware faults. All servers are backed up every 36 hours.
InMotion Hosting Support
InMotion Hosting places a great deal of emphasis on highly-accessible support. Their online support portal boasts thousands of knowledge base articles and tutorials. In terms of technical support, all their technical support staff are located within the US and are available via email, live chat and telephone. There’s no charge to use any of these support options.
InMotion staff also have an active social media presence on Facebook, Twitter, Google+ and their own company blog. Complaints are best directed via official channels, however.
InMotion Hosting in the News
In September 2011, notorious hacker TiGER-M@TE succeeded in compromising security at InMotion Hosting’s data centres. Up to 700,000 users were affected. The problem was limited to the index files on customers’ websites, but they were restored within a matter of hours.
InMotion Hosting Control Panel
InMotion Hosting provide Business Class package users with Cpanel 11 which is set up free of charge on all one and two-year plans. Cpanel provides all the usual features, including webmail, email settings, FTP login information, DNS configuration, logs and addon domains, and it’s relatively easy to set up Google Apps and Gmail for your domain. The VPS service provides Cpanel 11 as well, but also offers WHM to make it easier to manage multiple entities or clients.
Dedicated server customers are given a complimentary licence for Cpanel and WHM at no extra charge.
In terms of billing, InMotion Hosting provide an Account Management Panel via a different login screen. This is an additional tier of management and gives users tools to manage their domains, change their hosting plans and access billing information through one account login.
InMotion Hosting Extras
All users are provided with $100 in Google Adwords credits, and US users are also given $75 in credit on Bing and Yahoo! Search - a useful discount if you haven’t used either before. In addition, shared hosting customers receive a free domain name for one year. As previously mentioned, dedicated server users receive a free ongoing licence for Cpanel and WHM with no surcharge.
InMotion Hosting also provide Fantastico which gives users the chance to easily install and experiment with a wide range of scripts and applications. Each one can be installed in a couple of clicks. The selection includes WordPress, GeekLog, Joomla, Drupal and more. If you want to run Magento, you’ll need to purchase a dedicated or VPS plan.
Those who wish to build their own website from scratch can use InMotion Hosting’s website builder, a web-based tool which can be used to create rich content and interactive features. This includes basic sites, Flash animations, blogs, forums, galleries, ecommerce functionality and more than 500 templates and themes.
InMotion Hosting Money Back Guarantee / Cancellation Policy
By default, there’s no free trial. However, InMotion Hosting offer two guarantee tiers should you wish to cancel service with the company and get your money back.
The first is a 90-day money back guarantee and applies to 1 or 2 year Business Class hosting signups and 6 or 12 month Virtual Dedicated signups. Monthly, 6 month or 12 month dedicated packages, and Value Class packages, are eligible for a shorter guarantee period of 30 days.
As is normal with money back guarantees, domain name fee are non-refundable. InMotion Hosting will deduct the cost of the domain from your refund, plus a small administration fee.
If you’ve already used more than 500mb of bandwidth, you may be asked to pay a surcharge.
In order to action a cancellation, you’ll need to fill in the right form on their website. If you ask to cancel via a normal support channel, such as their support phone number, you won’t be allowed to. Make sure you check the information on how to cancel via their support pages.
InMotion Hosting Summary
At the start of the review, we noted that InMotion Hosting barely mentions the Value Class package. The budget end of the market isn’t their strong point; this is a hosting company more suited to business use.
InMotion Hosting are a good choice if you’ve had bad experience with a shared host, or you’ve placed top-notch support at the number one spot in the wish list. Likewise, if you have a need for speed, InMotion Hosting are worth checking out - particularly if you’re in the US and you fall inside one of their Max Speed Zones.
Their website is rich in detailed information and specs, unlike some hosting companies which provide only the basics, and the freebies they provide on sign-up are generally valuable. Anyone new to web hosting may feel a little overwhelmed by the myriad of options, but if you’re looking for a robust web hosting package which you may want to grow over time, InMotion Hosting are an excellent choice.
InMotion only uses Unix servers. They don't offer Windows hosting.
No, for most plans your monthly rate will stay the same after renewal. InMotion does offer up to 50% discounts on the first year of service for some hosting plans, with the regular rate kicking in after renewal.
Yes, InMotion Hosting can manage your servers and customize and maintain them to fit your specific website needs.
If you purchase a 12 or 24-month shared hosting plan, you will get one domain free for one year.
Yes, you can purchase domains through their website if you're not an InMotion Hosting customer, or through your Account Management Panel if you already have an account with them.
InMotion Hosting offers a 90-day money-back guarantee for shared hosting packages. The refund is for hosting costs only, not domain purchases. After the guarantee period ends, they do not provide refunds upon cancellation.
InMotion has three different levels of VPS hosting plans with free SSDs. They come with a 90-day money-back guarantee.
Yes, InMotion has 24x7x365 phone support, as well as live chat and email. They only provide support in English.
InMotion Hosting has offices in Los Angeles, CA and Virginia Beach, VA, in the United States. They have two data centers: one in Los Angeles and one in Herndon, Virginia. With shared hosting and VPS hosting plans, you can actually choose which one you'd like your website to be hosted at with their Max Speed Zone feature.
InMotion's servers run the latest versions of Apache, MySQL and PHP. They also support common programming languages such as Python, Ruby, Perl 5, and others. Languages that require Windows servers, such as ASP, are not supported.
Yes, They offer three different levels of reseller hosting plans, all of which include free SSDs and a free dedicated IP.
InMotion does have an affiliate program with features like tracking and analytics, custom landing pages, and 2nd-tier commissions.
After purchasing a hosting plan from InMotion, you can request that they move your website for you. Whether or not they can move it for you and whether there will be a fee for the service is determined on a case-by-case basis. InMotion's support center also has several articles, slideshows, and webinars to walk you through several different methods of transferring your website to InMotion by yourself.
Yes, they have WordPress hosting plans with WordPress already preinstalled, making it ideal for beginners to start a self-hosted blog.
The first two levels of InMotion Hostings's shared hosting plans come with 2 and 6 websites respectively. All other plans include unlimited websites for no extra fee.
Yes, they have several tools you can use to build websites without any coding knowledge. Their own proprietary website builder, Premium Web Builder, has over 500 themes to choose from.
They monitor their servers 24/7 and provides backups and technical support for user who are the targets of hacking attempts.
They offer one-click installations of PrestaShop through Softaculous in your cPanel, and also has the most up-to-date versions of Apache, MySQL and PHP in order to support the software.
They have Joomla hosting plans that come with the CMS already pre-installed. The plan includes a no-downtime website transfer that will move your databases, domains, site files, and emails.
Their WordPress hosting plans include free transfers with zero downtime. All your databases, domains, site files, and email addresses will be transferred over at no additional cost.
All of InMotion's shared hosting plans come with access to a shared SSL. You can also purchase an SSL certificate through your AMP (Account Management Panel). InMotion also provides one-click installation of the most popular e-commerce software, including PrestaShop, OSCommerce, and Zen Cart. Most of these have options for setting up a merchant account to accept payments online.
InMotion Hosting is ideal for hosting a lot of images since all of their plans include unlimited disk space.
In order to install Magento, you must have either a VPS or dedicated server hosting plan. Once you've purchased your hosting plan, you can contact InMotion to request a transfer of your existing website. Once they've evaluated your existing website, they'll tell you whether they can perform the transfer and if there will be a fee for the service.
Yes, cPanel is included with all its hosting plans. They also have an Account Management Panel (AMP) to manage your account details, billing, and domains.
InMotion accepts payment via Visa, MasterCard, American Express and Discover, by check or money order, or via Paypal.
InMotion has a 99.9% uptime guarantee for their top level shared hosting plan. Customers with this plan can contact InMotion once every 30 days to check for physical downtime. If InMotion finds that there has been downtime that exceeds 0.1%, you may receive a one month credit to your account. There are some restrictions, so be sure to check the policy for details.
InMotion monitors their servers 24/7, and provides automatic backups and technical support with all their plans. Shared hosting plans all include access to a shared SSL certificate, and you can purchase your own SSL certificate through your InMotion account.
No. At this time, they do not offer any CDN services.
InMotion offers monthly billing options for VPS or dedicated server hosting plans, but not for shared hosting plans.
Domain privacy is available for an additional yearly fee per domain.
InMotion automatically performs backups of most websites every 24-36 hours. This service is included for free with all hosting plans. You can request a restore from backup at any time. However, if your website takes up an unusual amount of storage space, you will have to contact InMotion for additional backup options.
For managing multiple websites, you will probably want to purchase at least a top level shared hosting plan, which comes with unlimited websites. VPS and dedicated server hosting plans also allow unlimited websites.
All of InMotion plans include unlimited email addresses and unlimited email storage.
They offer unlimited storage and bandwidth for all of their hosting plans. However, the space is intended for running a website, not for file storage or sharing. If you exceed "normal" usage, you may be asked to reduce your usage.
Students with a valid .edu email address can get a 50% discount on hosting plans, while educators can get shared hosting for free. InMotion Hosting does not offer any special plans or discounts for nonprofits at this time.
All new customers receive a coupon for free Google Adwords services.
InMotion servers do support the implementation of streaming media.
A2 Hosting Reviews
Well words are not enough to describe how happy I am that i joined this big family here.
I was in many other hosting companies maybe their service/products were 3/5 but their support was 0/5 and i hate it.
Even if we know how to fix that, we didn't had access to do it. So they would charge us just for that stuffs. Anyway.
InMotion fills our needs for products/pricing is 5/5 its not expensive and its amazing.
About Support i never saw and would never see this kind of support, 10/5 :)
I definitely suggest anyone that is reading this review to join this Big Happy Company that would give you amazing service/support.
Hands down the best tech support in the field. I have tried several hosting sites but Inmotion hosting out beats them all. Not only is uptime excellent, the value for what you get is incredible. But what really makes them stand out is the support team. they are helpful, courteous knowledgable and quick!!
In the beginning i thought they were great. After having them awhile i constantly get resource overage notifications. I had to remove my paid auto backup service. disable all worthwhile options in wordfence security and have performed all instructions they asked. I cannot keep up on manual backups for my sites with constant blogging and now have a screwed up site. I am still receiving resource warnings and seeing them high even after diabling everything but removing my websites. I feel inmotion is trying to force me into a very expensive vps plan. They have become a nightmare!!!
I have been an InMotion hosting customer since January of 2014. I have my MCSA and MCTS-DBA but am really just an above average user when it comes to managing my host and developing a front end website. Before switching to InMotion I paid for a dedicated VPS with another provider and given the technological upgrades over the years was looking for something more affordable.
I was referred to InMotion through a technical blog and took advantage of a discounted yearly sign-up option. During that first year nothing really stood out for me in terms of my host. It was cheap, dependable and offered me everything I needed. When I realized that my introductory price was about to expire I actually took a minute to shop around. It was at this point I realized just how good my service was.
We were looking to migrate our site to WordPress and as we looked for answers to our questions we found almost everything we needed in the InMotion Hosting support area. Even when doing more general Google searches, InMotion forums and knowledge-bases were constantly referenced. When we needed more specific answers we were able to call or email InMotion and every time they responded quickly and competently.
Over the course of a week we evaluated a dozen host sites and were often enamored with all of the "Unlimited" features along with very low monthly fees. But of course the small print makes "Unlimited" far more subjective. It also appears that many of the very low cost sites are on auto-pilot or provide customer service only through email or tickets. While I may not often need service, I want to be sure that my Host is there when I need them and certainly this is the case with InMotion.
The truth is that InMotion offers a very comprehensive host package that is backed with exceptionally good customer service that is well worth the small price premium especially, as in our case, your business depends on it.
I'm terrified of the disasterous support that inmotion just gave me.
Yesterday I asked to restore my data, and they just completely ruined my hard work and resist to assist me with any solution.
They just erased my site, and didn't do anything about it.
Complains and requests for help just didn't do anything. And manager feedback is for beauty or make you feel good, because they just don't do anything.
InMotion Hosting gets a 5 Star rating for quality technology and real-time customer service, as also best competitive price rates. I've been with InMotion Hosting since 2011. I wouldn't change to any other hosting company for one simple reason... Customer Service! Whenever I experience troubleshooting issues, InMotion staff get those problems solved in real-time. This is what makes a company reliable and deserving of customer loyalty.
In Motion Hosting is my first time setting up a website. A friend strongly recommended them and I'm so glad he did! The site that has my domain name tried to convince me they had a great website deal for me right up until I told him what I had with in Motion Hosting. He told me to stick with In Motion Hosting! My host also has great customer service and I know what I'm talking about when it comes to customer service. I'm looking forward to working with In Motion Hosting as I set up my new site.
Well, I was getting really upset because I couldn't imagine that anyone could connect to the MySQL database that I had created via cPanel....I thought I had tried every logon / password / server name option without success and was getting really pissed-off because I could never connect. I called the tech support at inmotionhosting the fellow that helped me was incredibly patient and he walked me through the process for connecting to the MySQL database.
XM Hawaii, LLC
Hi, I have using Inmotion hosting starting from 2008 and it is great solution for our business. They are fast and proffesional, they do all the best for their users. Support very fast and qualified. Most valuable way for using this hosting is that security is in high level. Buying hosting from this company a little expensive but it is not big problem for such service.
InMotion is a great hosting. Their support are fast, helpful and always available! Best support I've ever seen from an hosting. I'm running few website using a VPS and the performance is great, even if I'm not a US citizen. Again, InMotion's support team have ALWAYS be helpful. Never seen that level before...
I transferred my weekly blog to Wordpress.org using InMotion Hosting and I'm very happy with it. I'm really not an expert in that kind of thing, and InMotion was easy to use. The support service is AMAZING. Available 24/7 by phone or chat, they were able to help me very quickly and were always helpful and polite.
I was very very Disappointed by my experience with inmotion hosting. I chose them after a thorough review, hoping to replace my currently hosting provider. They showed up as best on speed, price, and value and their sales team also provided the best service from sahort survery I conducted (I actually asked the posed the same set of questions to several providers and compared the answers).
From the moment I paid things started going down hill.
First the payment system was down and I had to manually give my details to the support team who later opened my account and that took 24 hours.
Then the website transfer took longer then expected and when it was done the site did not work at all. Nobody bothered testing this. Nor did they remember to tell me that the DNS records have not been changed, so even if the transfer would have worked - I was loosing user-generated information on my blog every day. When I contacted support about this they were unable to help, directed me to different departments told me to send emails etc. When I said I wanted my account cancelled I had to spend an extra half an hour on the chat while they tried "troubleshooting my issues", very visibly without any knowledge or experience. They had no idea what was going, they didn't test if the site worked, kept asking irrelevant questions, did not let me speak with a manager and only after about half an hour agreed to cancel. Due to the way domain registration works I am still stuck with the domain name registered through inmotion. I feel like I have wasting too many hours on really crappy service.
It really is worth paying a little more for great service and support; in this business, bottom feeding just doesn't work. Case in point: today I was thrilled to hear that my purchase of an SSL certificate includes all the annoying server configuration that would have cost me at least a couple of hours this evening. I highly recommend InMotion as a hosting solution.
After 5 years of adequate service I have been down for 4.. going on 5 days. Inmotion was performing an upgrade on a sever and it went WAY wrong. Instead of getting their clients up and running while they worked on the issue on the back end, they have held every one of those websites/emails etc hostage. I haven't been able to communicate with clients for 4 days. And they still have no ETA for when their equipment will be back online. REALLY!!! I know a NEW server could have been built and an option to import my own data could have been done in less amount of time. I don't understand why they are so committed to resurrecting old equipment to the detriment of their clients businesses. I NEED MY CURRENT INCOMING EMAILS!!!!!!! This is sad..
Over 4 years with inmotionhosting and for the most part no significant problems. Their service is good and they keep you informed of scheduled maintenance. But today, I'm going on almost 24 hours of downtime. This is killing my business and I'm now looking for other service providers. Upon contacting inmotionhosting, all they can tell me is they are working on the problem with no ETA on a solution. I'm having communication problems with my customers and my vendors which is causing my business problems. I'm reluctant to leave due to the hassle, but I can't afford to have this problem.
I recently moved my sites from Bluehost to InMotion and I've been greatly impressed by the speed their servers, their tech support and the fact that they are an employee owned business that isn't going to be bought out by some larger corporation like Bluehost was.
So I wrote this post today: http://wellnesswordpress.com/wordpress-hosting-with-bluehost-is-slow/
I know that others are having similar experiences. This is a performance analysis on WPSiteCare which proves that InMotion offers the fastest servers for WordPress sites:
Spread the word. InMotion is the best WordPress web hosting company.
I am very happy with InMotion Hosting service, the highest mark, definitely, deserves technical support 24/7. More than once I had a problem during the migration my web sites and later, every time they helped me as soon as possible. I wish them all best.
InMotion Hosting Rocks! They were very helpful with my problem and very pleasant to talk to. They are there when you need them
Disappointed in Inmotion Hosting.
The major problem is that our websites are down quite often. We were told that is because our server was old and unstable. They moved us to a supposedly newer server but they did not "push" the DNS out (i,e they forgot) and now our websites and related email accounts have been down for over 6 hours.
Reviewing alternative Web hosting companies
Costs may not be a little high, but I believe in you pay for what you get, and we get a lot from InMotion Hosting. The uptime is 99% and support for any situation has been on the spot, and nearly immediate, even in email.
Support chat was immediate, no wait time. And very professional. Very explanatory, and helpful.
Keep up the good work.
Munro & Company, Inc.
Check us out. http://www.munroshoes.com
I had an SQL access problem and the live tech support (Edward P) was able to quickly answer my question! Just wanted to give feedback on him and his professional attitude and knowledge. He informed me to get access from the shell, not via the GUI, and that worked, so problem solved. Great service! Thanks!
Inmotion Hosting have been fulfilling all my needs, great support and response on my request. All my Question always have an answers.
I would highly recommend this hosting provider. There 24/7 customer support is very helpful and friendly!
I had a problem where email clients that had performed flawlessly for years were now generating security exceptions. No configuration change were made at the client end. Email to support@ got a rapid and clear response. In the end it was a clog somewhere in the internet pipes and got cleaned out. No changes were made, but the reassurance from support caused me to pause before making changes I'd later regret. I can't ask for better!
Great Service, is the best of the best, the chat support is awesome
They always be there to help, and also advice you, i tried other hosting before,
but no one is so good than inmotionhosting
I have resale sites since 2002 in Brazil and already had accounts in Brazil's largest providers and was always poorly , unstable , confused in support, etc.
The mioria sites are in Joomla and Wordpress and could never turn the Friendly URLs in Joomla due misconfiguration on the servers.
Since January 2015 I went to sign a resale in InmotionHosting and everything is in place and working PERFECTLY .
It seems that in Brazil go playing hosting sites and the like.
If everything continues as I hope, do not go over InmotionHosting .
Upward and onward !
www.resolvemicro.com.br - São Paulo - Brasil
I just wanted to tell you that I just finished working with Annie W. to get my billing information updated and my account up and running for the next year. Annie is a breath of fresh air and a pleasure to work with. Most online chat agents are just a matter of fact, what do you need, and let’s get this over with so I can move on to my next task! This is definitely not the case with Annie. She is awesome, charming, and you can tell that her goal is to provide World Class customer service to her clients. If you had 100 more like Annie...you would have a lot more emails like this to pass on to your employees.
Thank you so much for Annie and for InMotion Hosting.
Take care and God Bless,
I was impressed with in motion price and performance initially. And there response time - the time it took them to answer the phone or web chat was very good. But after I joined, I found out they aren't very good.
First, their support is WORTHLESS. Every problem is answered by sending you a link to an article on their website. No explanation and no real support. I also found their administration system confusing. They have an AMP and a cPanel. It's a lot of overhead to do a simple task. But I could tolerate all this except for one thing. Lousy security. I've operated a website for years on another hosting company. I never had it hacked. I moved to inmostionhosting and I've been hacked 3 times. Twice I got a notice that my code had been changed and quarantined. The third time their scanner didn't even catch anything. So much for their surveillance system that watches code. It's greatly hurt my business' reputation. My website is now posted as a a phishing site because someone highjacked it. I'm having to sort this out. And inmotionhosting has been zero help.
InMotionHosting.com has been my email provider for over 10 years now. I think they do a pretty darn good job of keeping my business email up and running. The few times that I did have to call support they have been very fast and helpful. I would recommend them for any business as a good service provider! :-)
I have tried a few different hosting services and I keep coming back to InMotion Hosting. The main reason is that their tech support is easily reached 24/7 via chat or phone, and they have always been able to help me in a professional, polite, and effective manner. With other hosting services I have found this not to be the case. InMotion Hosting's support is AWESOME. Now I am moved all my websites over to InMotion for this reason.
I've given one star for all categories because overall the company has let me down so badly. Yes I have had fair to good - not 'great support' as some reviewers suggested. My issue is the company's failure to renew three of my five domains although these were on auto-renew. They took payment however. When I brought this to their attention they got two of the three back, but one had been sold to a Korean firm. Luckily they didn't drop the domain carrying my web site, but this could as easily happened to that domain as well. They acknowledge that they made an error but say that the domain they failed to renew now belongs to the the other party and there is nothing they can do. I've called and spoken to several people at IMH - all of whom have said they would organize a refund for the payments they took. Amazingly nothing has been done. They promise to call me back and no one does. Customer service and billing show a degree of incompetence that is truly amazing. I would very strongly recommend that this company be avoided. I see other reviewers have given IMH very high scores. But I want it noted that their cynical response to my complaints could be as easily given to others. As soon as I have time to identify a new host and design a new web site, i have to leave these people. They just cannot be trusted.
After reading all of the glowing reviews here, I decided to purchase a managed dedicated server plan at Inmotion Hosting. Worst. Decision. Ever. Inmotion Hosting is the fourth hosting company that we have used for managed dedicated server (over a 12 year time period), and Inmotion Hosting has the worst service by far. Several websites were not functioning properly after the Inmotion team migrated our sites from our old server to the new Inmotion Server. Instead of fixing their mistakes, I was told that I had used up all of my free migration time and had to pay for them to fix the sites they botched. I ended up having to pay a programmer to fix a website that was botched by their migration to their server because they could not or would not fix it. A week after migrating to Inmotion hosting, our server crashed and in the process erased our largest website. Upon contacting support, we were horrified to learn that Inmotion Hosting does not do automatic backups on managed dedicated servers (something they never bothered to mention) and the site had to be rebuilt from scratch. Any support request that I have submitted has been responded to with mediocre responses, which 50% of the time are just plain incorrect. There is nothing "managed" about an Inmotion Hosting dedicated server as support refuses to do much more than send you a link to a forum explaining how to set up a cron job, or whatever it is that needs to be done. I can only guess that the 5-star reviews here are for hobby sites on their shared servers, but if you are looking for a dedicated server for business use, stay away from Inmotion Hosting. Their approach to "managing" dedicated servers is negligent at best.
I've been with InMotion for several years after my previous hosting company closed down, and currently use their Power hosting plan for several small business websites. I've found that most of the tasks associated with my websites I can handle myself easily, and the few times I've run into problems, InMotion support has been very helpful in resolving them quickly. I recently had an issue with the cpanel themes being wrong (my fault), which I was unable to correct myself. InMotion's live chat support was able to reset things for me, and the whole process only took about 15-20 minutes till I was back to work on my website. So far, I have absolutely no complaints, and would definitely recommend InMotion to anyone looking for a web host with reasonable costs and great tech support.
I just switched one of my domains from bluehost to inmotion. One of the first great features inmotion offers is migrating all sites for free. When i signed up for bluehost they said i could migrate 5 sites free. When time came to migrate, they said it was 100.00 for 5 sites. Migrarting can be a real pain with wordpress. Inmotion tech said go here on site and request migrating just one site at theis time. I filled it out and the next moring which was about 7 hours later, site was migrated. I do not know of other hosting companies that do that. But best of all, there speed is amazing. My site is 70 on mobile and 100 on desktop. For wordpress that is unbelieveable. I constantly spend lots of time speeding up my sites. This particular sites best desktop speed i could aquire with bluehost was 76. I ran it 3 times because i could not believe it. I then ran the gtmetrix test and it came up 99 page speed and 100 yslow. I am having a hard time believing a hosting company can be that different from another. Inmotionhosting has great pricing and your first year is an unbelievable deal. I recommend them over any other hosting company. Great job InMotionHosting!
Awesome service and great customer support for and size problem. Have had multiple occasions where I've missed something in a setup of a website or in a deployment of a new upgrade that they were not only to troubleshoot for me but also assist with fixing, often times they would even do whatever they suggested themselves and all of their tech support people are actual tech people, capable of doing almost any repair or trouble shooting themselves and not simply passing you on to a 'how to fix your problem' website.
Feature set is about on par with any other cpanel based web host, the installs are easy and always up to date with very minimal downtime. The nice part about the scheduled downtime they do rarely have is they notify you plenty in advance and try to keep it during non-peak hours.
we have been using In motion Hosting services for more than a year now. Haven't faced any single downtime, Great Support and Service.
I wanted give a review on how much I love InMotion! Until you've experienced a really poor server you will never appreciate all they do. I moved my site from a bad server to InMotion about 6 months ago and have never been happier. Mostly, it is the quick and detailed service I get when I have a problem. When you are having a site problem you don't want to have to wait days to fix it. In addition, the main reason I went with InMotion was that they are a USA based server. My former was not and it is not a terrible thing not to be unless there are communication problems with them not understanding, especially for a novice.
I'm so glad I did my homework and found InMotion, couldn't be happier with their hosting.
InMotion Hosting has been great so far. I decided to switch after using the same host for 5 years because of the lack of phone support. InMotion hosting has several options and I have found that I have not needed the actual phone support as much as I expected because their email support is very fast. I am very thankful to have a company I can call, email, or chat with. The flexibility is top notch and worth the money. I hope their prices don't go up any time soon so I can continue to be competitive.
InMotion customer support is superb. I'm a newbie at doing my own site, but the website help center -- with its many videos and how-to's arranged by subject -- is invaluable. All new customers receive a welcome phone call; Jennifer called me and, though I'm sure she had plenty of other welcome calls to make, answered all of my questions and send me follow-up instructional emails. When I called in with a question, Michael McD was not only extremely helpful but seemed to genuinely enjoy helping. The price is great, and I feel that I've made the right hosting decision.
I read a lot of online reviews about business web hosting companies before choosing InMotion Hosting. From the time I spoke to the Sales Department I was impressed with their responsiveness and customer service. The sales person listened to how I wanted to build my blog, yourcancertreatmentplan.org and sent me links on plug-ins I may find helpful - even before I committed to using them as my hosting company! Later I had to call support and emailed them about a second question and every time I kept getting blown away at how quickly they responded and answered my questions. All that plus website software, tools and features that make me confident I'm with the right Host.
I have hosted a lightweight wordpress blog for my wife with InMotion hosting for several years now. I find their service to be great. It's reasonably priced and, for the most part, is something I don't really have to manage much.
However, for those times when something does go south or there is an issue that comes up I'm usually able to resolve it in short order via email and/or chat.
I'm certainly not adverse to switching providers, but I have had no reason to over the years.
I just recently switched to Inmotion because I was unhappy with the speed of my former hosting provider.
I took advantage of a special deal they had to get a pretty advantageous rate for the next two years. As expected
there were some (smaller) issues while switching over my business blog and my private photo blog. However, the
support until now has been outstanding. The waiting time for the initial contact via chat never took more than 2 or
3 minutes and afterwards they kept me up to date on how long it would take. So far everything has been resolved
under 30 minutes and the people I dealt with where very helpful and professional. Asides from that my site is
snappier - I am very happy with the choice I have made!
I use InMotion hosting not in a long time, but the support for an a "fresh" webmaster like me is excellent. The tech support team is always there, and they're courteous, ready to help, and knowledgable. Thank you inmotion hosting .. Keep up the great service!
After Hostgator's big outage in October of 2014 I started a search for a new reseller host. I narrowed it down to InMotion and heard a lot of great comments from them. They also offered a 90-day 100% money back guarantee. Or so I thought, from the banner on their reseller page. Turns out it's only a 30 day guarantee.
I had several problems during my trial period. Biggest was that their procedure for setting up SFTP support for an account is ridiculously complicated compared to what Hostgator offers.
They didn't even get my WHM set up correctly. The first time I went into it to add a new account, that option and most of the other features of WHM were nowhere to be found.
It seemed that everything I tried to do during my trial required one or more support tickets either because they didn't document the steps correctly on their web site, or they didn't configure everything right from the beginning. Sadly, the bad experience was worsened when they didn't refund 100% of my money as their reseller page promised they would.
I have been using inMotionHosting for 6 months for a french professionnal eCommerce website with a blog. Here is what I can say:
1. Good performance.
2. A lot of services and script…I always found out what I needed.
3. Awesome technical support…I had several technical issues and it was always fixed in 5 to 10 minutes whathever the time/day I contacted them.
I don't know how is it possible to provide a such great service at a so competitve price ?
I've had a number of different web hosts over the years, for 3 different websites, and inmotionhosting.com have easily given the best customer service yet. They're fair, well priced and exceptionally diligent about ensuring their customers get the service we need. Nothing but thumbs up from me.
I really recommend Inmontion Hosting for the experienced or even the beginners, they are awesome.The support is very helpful and the 24/7 chat is a great tool, any time of the day you can chat with someone. I'm using a shared hosting for a few months and I never had downtime for my websites. They are committed with open sources, so you can install the most popular programs just in a few clicks.
This is the company to use. They have reasonable prices, great service ( I have never had to wait more than a couple minutes to talk with tech support.) There are no gimmicks and no games like you find with other companies. Great integration with Opencart - which I find is and easy to use shopping platform.
Nothing but the best with these guys.
If you want to see how opencart can be set up with your website, then check out my site: www.lazylambert.com.
This should also prove to you that this is a real review..
All the best!
I am writing specifically about InMotion's support and how impressed I am with it. Not being the most technically savvy person in the world, I appreciate good and honest technical support. One reason why I chose InMotionHosting was because of their pledge to easily transfer websites to their servers. I had two Wordpress.com accounts that I felt like I had outgrown. While comfortable using the software, but not comfortable transferring it from one server to another, I was pleased when InMotionHosting customer service did the brunt of the work for me. All of my files were moved successfully (pdfs, pictures, etc) and I did not have to create new links to them again.
Their customer support was superb while helping me transfer my websites to their servers without any additional charges.
I have been with InMotion Hosting for several years, after sticking with inferior service at Verio far too long. I can't imagine a better web hosting service than InMotion Hosting. Their tech support is always knowledgeable and courteous, and often you don't have to wait on hold more than a minute or two. I recently had a very frustrating experience with my photo gallery installation, which had stopped allowing uploads. We tracked the problem down to an issue caused by the latest upgrade of ImageMagick. IMH had one tech support person after another working on it around the clock until it was fixed. Who would believe that kind of support on inexpensive shared hosting?
What most impressed me about them is that last year, when my wifi network was hacked and the hackers broke into my web hosting account using my own user ID and password and started wreaking havoc, In Motion Hosting clamped down the security and stopped them. These hackers/ID thieves were persistent, and repeatedly called companies I did business with impersonating me, trying to get my passwords by giving out identifying information. They repeatedly got into my email at Comcast, but InMotion Hosting foiled them completely -- week after week. I can't imagine another other corporation's customer service department doing something like that. This is a model company.
I couldn't be happier with InMotion. I run a boutique digital marketing and web design agency, and we use InMotion VPS for our sites, as well asseverate client sites. They have a robust platform with plenty of horsepower, and their competitive pricing makes it a great value. We (and our clients) noticed SIGNIFICANT performance increases on websites and email since moving to InMotion's infrastructure. But perhaps the biggest differentiator is their service and technical support. I have worked with other hosting providers, using other VPS solutions, and you are on your own when you have VPS. Not so with InMotion! They have some of the most knowledgable AND friendly support staff I have ever encountered, which makes it a pleasure to work with them.
We regally recommend our clients to InMotion for their hosting needs, and each one of them has come back to thank us for turning them on to InMotion, because they are as pleasantly surprised as we were.
Readers may notice that the only area we did not give 5 stars is in the features section, and I will explain: The only reason we did not rate InMotion 5 stars in features was the lack of CDN options/reduced-rate partnerships - InMotion (and their customers) would benefit greatly from some strong partnership with some solid CDN providers. Customers could enjoy faster, more secure websites and the other benefits of CDN (at a reduced rate), while InMotion could benefit from reduced load on their servers, thus reducing the need to invest in more architecture.
Overall, I would strongly recommend InMotion to ANYONE looking for a hosting solution. You will NOT be disappointed!
Prompt, live customer service is vital to me to move ahead with my business. Inmotion hosting customer service is well educated, local US, around the clock available. Super important to me to get answers whenever I need them and talk to a knowledgeable expert.
SeanC helped me out today and answered multiple questions about some of the finer points of moving a dev site live. Along with helping me get squared away with sub directories under my space for the two sites we are working on.
Good guy, quick and knowledgeable about your products.
I switched to InMotion Hosting from Verio about 3-4 years ago after using Verio for over 15 years. What an incredible difference!!
The tech support team at InMotion Hosting is always there, 24/7 and they're courteous, ready to help, and knowledgable. I write and run some pretty heavy duty web apps for small businesses and they've helped me with some fairly deep technical issues. I tried two other web hosts before I found InMotion Hosting and neither could offer the support required for me to get my software up and running on their platforms (APlus was one, I can't recall the other).
I have to mention that the billing department at InMotion Hosting has been great too. They've went well above my expectations to help me out on several occasions.
I've been very happy with InMotion Hosting and making the move to them from Verio was absolutely brilliant on my part :D
Inmotion hosting was recommended to us for hosting years ago and we have never considered another company. They have designed websites for us and worked with us when we created our own websites. Answers to questions are very clear, personal help is readily offered and if there is a problem, they are quick to fix. The pricing is excellent especially considering the support. There are no hidden charges.
Their customer service is responsive and helpful. I've used them for years and have always had a great experience. Stable, well-priced, and easy to navigate admin. Thanks IMH!
I find it difficult to find as much value in most things as I get from InMotionHosting.com. In August, I called to see what it would take to purchase a new domain and set it up with WordPress. I've never used WordPress, so they did it all, added the domain, installed WordPress and everything.
I've worked with InMotionHosting.com for years and rarely had to call them because the system never went down. Then this fall, it happened. The email server went down and I started getting weird messages. They had already fixed the problem, but like an idiot, I did not read the email they sent telling me I needed to change the server address on all the email clients. When I called, they were right on the spot helping me get everything back up. No small task because I use several different devices and each has a different way to update the server. When I called back for the next device, they just helped. I am so happy I use InMotionHosting.com. I never get this kind of service from the cable or phone company.
I needed a good reseller plan for my company, and after listening to a talk from Jeff M. at Inmotion at WordCamp Maine 2014, I decided to check it out, and I'm glad I did. My clients' sites are quick, easy to set up, and easy to manage. When I needed help figuring out an issue with email, their support chat helped me fix my issue within a couple minutes. Great service!
I use InMotion hosting not in a long time, but the support for an a "fresh" webmaster like me is excellent. I hope that this service will be continued in the future.
I transfered my site to Inmotion Hosting about 2 months ago, they transferred our site. As the site give always "Internal Server Error" we contacted the support but tosy after 1 month and half we still have the same problem. Very bad support.
1. The company got off on the wrong foot with this customer by shutting down my site twice after I used up a certain amount of backup space - without warning.
2. About a mouth or two later, my site suddenly did not exist. I asked tech support and they were uncertain about what was going on. Days later, I was told that the files for the site no longer existed. I was told that it did not look like anything nefarious caused the problem as far as they could see. They said the database existed but no pages. I asked them to restore the site and they asked for my copy of a backup as they did not have one stored. That was unbelievable. Before giving them my backup, I decided to leave the host and return to the host company where I had backups. Inmotionhosting did not have the database at the point after I requested it.
3. They blamed it on me by stating that I was responsible for maintaining the site and that they were not responsible if the site content vanishes without any explanation. I understood the terms and conditions - I was simply flabbergasted at the lack of apology for it happening under their watch and their not having a single backup.
We are into the business of website and web application development, we are using InMotion hosting from few months now, and receiving the speed they promised. Online Chat support is really good. I have been suggesting this to my customers also as InMotion is providing a very good speed and support with good features than the other 2 of the hosting service providers we used for last 3 years. So InMotion Rocks!
I have several domains hosted by InMotion Hosting and have been with them for over six years. I have had extremely positive experience with their customer support and that's really important to me as I am not a professional. The customer support folks are really patient with a klutz like me.
I have never worked with a company that offered such fantastic customer service round the clock. Their staff has always been right on-target and supremely helpful, even when I come in with a question like "I can't access my blargety-blarg, and I'm getting this squirrelly message about the ding-fraxel - what can it mean?" They are never EVER condescending, and each and every time I've engaged their chat support, I've come away with Problem Solved.
Plus, the value here is just ridiculous. You get so much for so little, and it's so easy. My company has helped dozens of small businesses get started on-line, and InMotion Hosting is the only host service we ever recommend. I couldn't be happier with this company!
I switched to InMotion a few months ago after I had a lot of lengthy downtime with my previous host. My experience with InMotion was quite the opposite. My site has hardly been down at all. My site's response time is also very fast. Pingdom tests have shown it to rank in the top 9% of sites tested! InMotion's customer service has been excellent. I have made use of their Live Chat feature a few times. CS agents were usually talking to me within 60 seconds, very helpful, and got my issues sorted out fast. I would definitely recommend InMotion!
Very prompt answers, very clear explanations and friendly chatting. Good job, InMotionHosting Support !
Edward M. did a fantastic job of handling a complex situation with me.
I initially was going to cancel my subscription due to my domain being
in redemption. Edward helped me cancel that request and retrieve my
domain. I appreciate his positive attitude throughout the whole
process. It is operators like him that even when a customer is upset
with the process we choose to remain.
I worked with Harry J. on 7/21/2014 to resolve a WordPress SMTP question. Even though it isn't InMotionHosting's responsibility to solve my WordPress problems, Harry J took the time to point out the issues I had to deal with in order for me to solve my WordPress SMTP problem. That was extremely helpful because it gave me the information that I needed to research to start solving my issue. Harry J. was very knowledgeable and helpful. I've always had this kind of experience with InMotionHosting tech support. Thanks Harry J. for your help!
It's all about uptime and support for me - and InMotion is the best I've used with both! On the rare occasions when I've need help and/or support they have been phenomenal. They are easy to reach, easy to understand and always take care f the issue quickly! The best!
I did software engineering for 30 years before I shut down my business in 2008, so I’ve had contact with an awful lot of tech support outfits. Inmotion’s tech support is the best I’ve ever encountered.
InMotion Hosting is by far the best hosting company I have used. I was using another company exclusively but after they got bought out and their service went downhill, I looked for another company and found InMotion Hosting and I'm glad I did!
I now use them for all my clients. I have to make sure we get good customer service and support because if I use them for a client their service reflects on me. They are available 24 hours a day with a real person. Their support is excellent, whether it be via chat or on the phone. I’ve never had to wait long for an agent either. My clients and I are very happy with their service. We also have never experienced any down time.
Their prices are very reasonable. The Launch plan I use includes 2 domain names and the other I use includes six so you don't need to purchase separate hosting for every domain.
This company is very professional, has great customer service and support and reasonable priced so you can’t go wrong using InMotion Hosting!
I would like to thank your InMotionhosting worker Robert H. for a great work he did and for finding solution to the problem i had. Service was quiet fast and nice!
Inmotionhosting is just perfect ! Customer support is always there to resolve any issues! AAA+ for inmotionhosting
I was provided support for one of issue I was facing. I'd similar issues with different Hosting vendor which really wasted lots of my time. This time, I only want to say Fantastic support. Just because of their support I moved all of my hosting packages towards inmotionhosting.
I am very new to webpage creation, design, and development. I was initially very unsure which hosting company to use, but I have been absolutely amazed at the product and support provided by InMotion. Their technical support chat has been extremely helpful in every way. From site start-up, to development, to back-up and recovery, InMotion has been there for me whenever I needed them - often providing assistance and insight above-and-beyond what I actually pay for! Just recently their technical support crew helped me fully recover a hacked/defaced website, install better security, and provide suggestions on further webpage improvements. Not only are their prices amazingly affordable, but their customer service is absolutely phenomenal. I highly recommend InMotion.
InmotionHosting isn't a great hosting which i thought they are. First, when i actually contacted them before pre-sales, everything was great etc. and i opt for a reseller hosting for my business.
Once i get all my 31 clients into the reseller hosting, things starts to go haywire.
There's quite a frequent short downtime, which lasted 20-30 minutes 3 to as much as 10 times a week. Furthermore, for some of my clients that are e-commerce site, the loss is quite huge.
I wouldn't want to make a big deal out of it at the moment, but today - the server was upgraded and causes 25 of my client's site to be down! All having internal server 500 error. Stating about PHP version not stable. The site was alright, until they made the upgrade, and they told me to actually do it i.e manually updating all 25 clients with the steps they provided.
It's so absurd that it takes so long for the email support team to get me an answer, and feedback, and after 5 hours it's still not sorted out.
They ask me which site is down on my reseller hosting, which you actually can check it when logging in, and clicking list accounts, and open each account in a new tab, and you can easily know which site is down. Yet, they ask me that question and ask me to provide all the account even though i've stated that more than 20 accounts are down.
I moved the hosting of my website to InMotion Hosting about a year ago, after almost 20 years with another well-established hosting firm. I have had nothing but excellent service and support from InMotion's US-based technical support organization, and it is lightyears ahead of the script-driven support provided by "Beyonce" from the other firm's offshore support contractor.
When I have needed some special tuning of services to make my applications run better, it has been done on-the-spot, while I was on the phone or online with technical support chat. The other guys would take "24 to 72 hours" - if they agreed to do so at all.
It is easy to get excited about such support, 100% uptime, a tremendous array of features, scripts and programs - all at a fraction of what I had been paying!
I'm loving these guys.
While I was researching a platform for a client's site—WHMCS—I came across InMotion's R-2000 account which comes with a WHMCS and eNom reseller license. The rate seemed reasonable, and I saw they have cPanel and Softaculous to automate script installations like WHMCS (and WordPress, etc.) too, so I snuck behind my previous host's back and setup an account for my client and I have been very impressed.
They're based in Virginia, so there's no language barrier for support which is available 24/7 via chat. The ping is 1/3 of my previous host. The panels are easy to use. I'm in the process of migrating all of my sites, and closing my other hosting account.
I recommend you do the same.
I would like to congratulate you for your exceptional customer service and specially your agent Jackie M, very professional.
I contacted you because I received a renewal reminder of my domain and hosting but I'm no longer in the business, and wanted to cancel it but never have used your AMP.
She said it's all clear and she has set my account to expire so it will not renew.
Thank you very much for all your help and if in the future I need again your services you can be sure I will look for you guys.
I have been using Inmotion for nearly 2 years...I have encountered few problems but resolved quickly but the technical team..good exchange..Review from France.
So glad I moved my sites over to Inmotion Hosting. This is the third web host that I've had over the years and the reason I've stayed so long and will continue to stay is the support. Whenever I've called or chatted with tech support, they have been fast to solve my problems and super friendly! Even better, I'm not shipped off to some call center where there is a language barrier. Plenty of features for the Drupal and WordPress sites I host here and installation and customizations could not be easier! Definitely one happy camper here.
I have used a number of hosting companies in the past, but none have come close to the service provided by InMotion's support staff. No long hold times, No rude techs, no confusing advice. They just work with you until the job is done, regardless of your tech level. In all the calls I have made, I have gotten nothing but friendly, knowledgeable, and professional service. I'm sure I could save a few bucks over the year, but honestly, why would I? Their Support is great, they have all the apps I could ever use and the site has not been down once since we began using them.
I called in late one afternoon this week for an e-mail issue. The tech who helped me didn't seem rushed or distracted (in other words, it didn't seem to me that he was juggling four or five other calls at the same time). He stayed with me through several layers of possible solution and gave me all I needed. Great job!
inmotion Hosting just Rocks. Their support is fast and accurate! Did i mention that they just upgraded their shared hosting to ssd? :) AAA+
Using inmotion since 2012, not any issue great support at all times! I am hosting 5 domains with thousands of visits and all good!
I just wanted to send a quick note thanking you for a great support experience. I've had several chat support sessions over the last few years and they've always been very helpful. Today was no exception with Carlos E. Keep up the great service!
I've never had an issue with spam emails, ever. Suddenly, I'm getting inundated with nonsense. When I went to the InMotion site to inquire about it, I was immediately met by Laura S. in LIVE customer support. She quickly and efficiently responded to my inquiry and BAM!, no more spam. Responsiveness. Review. Results. What more could you want from customer service?
InMotion Hosting has helped me greatly with any questions I had at startup. The prices are fair and the services they offer are plentiful. I'm new so I. Can't say much about uptime but I suspect it will be equally satisfying.
We have maintained a large business website since 1998 and have hosted it with many providers, including some big names. Over the years, we have experienced reliability and support issues with every one of them. Out of frustration, we moved to Inmotion two years ago and have never looked back. So far, the service and support has been flawless. As an engineer myself, I can appreciate the dedication towards quality that this level of performance dictates. Keep up the good work, we don't want to ever have to move again...
I have been with inmotionhosting for a few years now, a relationship that is ending this week. They started out with reasonable prices and reasonable up time, but their reliability has been going downhill for a while now. The final straw for me was my business website being down again for the 3rd time this month, and after being down for 6 hours they were still unable to give me any information on eta for the site being up, for all they knew it could be down for another 24hrs. Their unwillingness to provide an estimate after 6hrs of work tells me that either they don't care about the customers needs, or their equipment, which has been experiencing outages frequently, is in a poor state which is causing the issues.
I won't list who I am moving over to as I don't want this to be an advertisement for anyone, but please be forewarned on inmotionhosring. They have a slow server response time, poor support, and now poor reliability. I would strongly recommend that you look elsewhere for your hosting needs.
I'm pretty sure they are one of the best company in the hosting market , maybe the best , they are fast , clever and provide the best support for every issue , thank you for everything
I was a customer since 2010 hosting several web sites on their virtual server (VPN). Within the past few days the IP address they assigned me for this hosting came under attack (DDOS), Distributed Denial of Service. Nothing we did, and nothing we could do to stop it. But instead of working to locate the source of the attack and to stop it, THEYCANCELED OUR ACCOUNT.
I've been a customer for about three years. No problems. Customer service is always quick and ready to help me via chat or via phone, 24 hours a day, 365 days per year. At times they've bent over backward to help me and even given me help they weren't supposed to give. I came from a host before them that was unresponsive and downright rude at times. If you want great customer service and good quality shared hosting at a good price, Inmotion is the way to go. Not only is all this true, but they're recently upgraded their shared hosting to Dell SSDs. That's a nice selling point. There are affiliates offering discounts so search them out!
I'm not entirely sure how the other recent reviews of Inmotionhosting can differ so much from my own experience... Don't get me wrong, when I signed up a few years, they were first rate and I was heaping praise (and new customers) on them. But really, they have fallen hard and fast since then.
Support - generally excellent in terms of being available 24/7, but there's a huge spectrum range in terms of ability and service-mindedness. A couple are top notch, and bend over backwards to help. A few more are completely useless - with a seeming unwillingness to go to the trouble to help, and a finger on the shortcut for pre-composed replies. At one point I wrote to the manager about the lousy service, only to get a reply from the rep in question asking how they could help.
Uptime - well, I've got 3 services monitoring uptime on my sites, and I'm not quite sure how people can claim it to be great... they must be missing all the 5 minute downtimes that my monitoring services agree on. 2 of my sites have been down over an hour so far today, and are still showing significant load times after the fact, making them just as useless for me now. IM acknowledged a major issue, but never adjusted their online server status to reflect this.
Services - yes they bundle a nice package in Cpanel. But as they have told me - just because they offer these services doesn't mean they will work on your hosting plan. I had major issues with a couple of their "offerings" only to be told I had to upgrade my plan to be able to use them without any problems! In essence, they are offering some services they can't support without an upgrade. I've had 3 separate developers tell me that there are clearly server-side issues affecting my sites, and an equal number of IM techs tell me their servers are fine (well, 1 IM tech saw the problems himself, and promised to get it followed up and resolved... nothing happened).
Value - well, based on the above, I don't see it. They are not the cheapest, and they are no longer ranked in the top lists as top webhosts. When my current payment period ends, I'll be transferring to another host in a flash. A shame though - like I said, they were top notch when I joined.
I signed up for InMotion on a shared hosting plan just over a year ago at the promotional half price; I have just renewed at full price as a happy customer. In my opinion, their greatest strength is excellent technical support and customer service. The hosting service itself has deliver me fast, responsive websites; the communication has been great; the features are full-fledged and convenient; and the uptime has been good. I have submitted them positive feedback directly more than once before, so decided to write this review.
The level of service I have experienced with InMotion has kept me as a loyal customer; I have found that to be a rarity in today's business world.
InMotion Hosting is a great company. I "inherited" the service in my current position as Director of Communications & Technology. At first I was reluctant and wished I was with "the other guys" (the more popular hosts by name recognition). After experiencing their customer service and seeing that they did make many of the "Top 10" list... I remain. This is the most technically involved website I have managed, and often I need to seek support. 80% of the time I receive a representative to whom I am confident is guiding me to the correct resolution. I have had some frustrating experience, I suppose it's not unusual in this industry, though the amazing support I get other times makes up for the confusion. I would honestly refer them to others!
Inmotion used to be a solid host but the last 6 months or so their server have become really crappy, weekly downtime, long wait at the service desk. Also the first tier is not bothered by too much knowledge out servers, 9 out of 10 times problems are moved to tier 2 and above. I had a problem with my database (cause by an server upgrade by inmotion) which caused 3 days downtime (of course during my vacation), while the fix was the first hit in google and it took me 5 min to fix (I could only do this after they had kept me waiting for days)
definitely a hosting provide you want to avoid at all costs.
Current plan: Dedicated Server (essential)
Excellent services and support at all time. Professional, friendly and knowledgeable team at In Motion. Excellent value.
i can reach every time support team and they are very quick. And they compatible with many open source great application like Wordpress, prestashop, opencart.
InMotion has been an excellent host to my small businesses website. Each and every time I seek out help via their live tech support they are courteous and knowledgeable. We generally arrive at a solution quickly, and with minimal down time. They are available 24/7. InMotion Hosting continues to win my business as they are committed to keeping my site safe and live. I would recommend InMotion to anyone who wants hassle free hosting.
I sort of stumbled upon InMotion Hosting a few years ago when I was needed to find a reliable hosting service that specialized in WordPress hosting. A colleague had used InMotion for a site or two and suggested I check them out. I did, and I haven't regretted it. Their prices are very reasonable but they deliver great value, and the few times I've needed support I've gotten very quick answers. No complaints here.
Inmotion really impressed me with there support and true interest in solving problems. Very happy i made the move to inmotion.
Great customer service, with people who knows what they are talinking about, and great hardware. I thank them for all their good advices and support.
Every time I have had the need to call support my first impressions of InMotion are reinforced. Yet again one of their support staff just gave me MORE customer service than I expected…and that is the greatest feeling in the world! We are quite happy we have moved to InMotion and look forward to working with all of their support people in the future!
As a young friend of mine says, "InMotion rocks monkey socks!" I’m not sure exactly what it means but it sure sounds happy and it's how I feel whenever I have an interaction with their support staff--on the phone or via chat--they deliver!
The assistance I received from the support staff was first rate, prompt and very friendly. Even though I was closing my account for reasons that had nothing to do with Inmotion's service & product
Just switched to this company. Support is great, they helped me set everything up and any time I need help I know I can count on them. My site was up and running in less than an hour. I would recommend InMotion for anyone looking for a hosting company.
I'm a new Inmotion hosting customer, and I've just launched my first site. The pre-sale and set up support was absolutely perfect. My agent on the phone was patient, and emailed me links to text and video tutorials to guide me through the setup process.
When I've contacted their tech support, questions were answered promptly and comprehensively. The only time I really needed tech help was when I was transferring over my domain name to my new site. Terminology used by my domain service didn't match how Inmotion described it, but one 2 minute phone call resolved it, and my site was live in less than a day.
I'm glancing at them now as I'm planning on re-selling hosting services to some clients of mine.
I would fully recommend Inmotion to anyone looking for a solid hosting service.
I moved my personal stuff to InMotion Hosting last year after suffering through a webhost who had gotten too big for their own good and let their customer service deteriorate to nothing. InMotion has done nothing but impress me ever since I signed up. They are right there with a chat window, ready to help. They've always got an answer and usually a link to a video or at least instructions on whatever it is I'm needing to do. If I don't understand the instructions, a quick click, chat, and I'm off running again. These guys really are unbelievable. Seriously. I'm hard to impress; I've become an old cynic. But I've been impressed enough with InMotion to have my workplace move our stuff to them. The webhost we used at work didn't know the meaning of customer service. They think the customer only exists to upsell to. Ugh. We're a non-profit, so that got old real quick. Within the first day with InMotion I already had more resources at my fingertips than I knew what to do with. And look at all the FREE applications you have access to! We'll be moving the work website this weekend and hopefully it will all go well, but I do like the idea that I can have the InMotion guys at the click of a mouse if something should go wrong. They've been making me look good all week! How can I find fault in that? I just hope they stay as good as they are now and don't develop that "too big for their own good" syndrome as they grow. Here's hoping to many more years with InMotion Hosting.
Took over my company's web site and design so I jumped into inmotion hosting after my technologically-challenged boss hadn't touched it for quite some time. Needless to say I've had a few times where I was a bit lost with what was going on with our site and every time I use the chat support I only have to wait at most 10 minutes, the people are always friendly, add no stress to your problems, thoroughly answer your questions and supply you with resources. Overall a great experience, the chat support is invaluable.
Terrible support. Stay away. We have thousands invested and now have to move. They cannot even provide Management Panel login without using social media because they can't fix what's broke in their own technology.
Terrible... stay away.
I am in Calgary, Alberta Canada. I have been using Inmotion Hosting for many years.
Today I had a few minor problems with the website builder, these problems were fixed.while I was on a call with the support team.
Calgary Lock Police
I recommend InMotion Hosting unconditionally. It is excellent! And their customer service is courteous, professional and knowledgeable. You may find a cheaper host, but you will not find one with as much quality and reliability as InMotion.
I've had many websites over the decades hosted by a variety of companies. InMotion hosted one of my sites about 5 years ago; that website didn't work out, but InMotion was the best hosting company experience I had in terms of phone support, online self-help tools, web site management software. The cheaper hosting companies end up costing me more in hidden fees. Bottom line is I'm a returning customer, and when I needed help in getting my site published, I got it - promptly.
By far, this company has the most helpful and knowledgable employees I’ve worked within this industry.
The support for transitioning my client to Google Apps was awesome. I spoke with Corey P. & was able to get all of the exact settings I needed to run the Google Apps migration tool. In Motion stayed on the line with me & patiently waited while I ran this tool to make sure all went well. Thanks, you did a great job.
I'm not good at using the web hosting services. By that, I mean I'm not very experienced and I'm not in it very often. When I do go there, I've usually forgotten everything I thought I knew. Today I inquiring why my new domain wasn't showing up when I typed in my domain in my browser. Alicia H discovered my problem (I'd purchased the domain but I hadn't added the domain to the host). She was quick, correct and gave me instruction to get it fixed. Each time I've contacted support there when I do something only newbies do, I get a great technician. Today was no different.
I've been with InMotion for two years now and have several websites hosted with them. My company (http://www.linkertsolutions.com) relies on them for all of our web hosting and emails needs. Aside from being an incredibly good value, I'm always impressed by their service. I have never had to phone them when I have an issue as they are always online and always willing to help with any issues I have. I have never come away from any conversation upset as they are always able to fix my issues when I have one (which is rare and usually the result of something stupid I did.) I would certainly recommend them to anyone looking for a quality host, at a great price. Thanks!
InMotion Hosting was referred to me by a family member who has had their website hosted through them over 10 ten years. He said their customer service was great. I have found this to be true. I can call and get a live, cheerful, knowledgeable person on the phone....and right here in the USA. For me, being able to call and speak with someone about technical issues means everything. Reading through FAQs, blogs, and groups to find solutions is very time consuming, so having my account with InMotion Hosting is a great pleasure and relief knowing that I can live chat or make a phone call and get immediate help.
I love the support chat- i get a problem i don't know how to work out and then any time 24 hours a day i just click support and i have someone that i write my problems to- they respond then and there immediately- i get it sorted promptly and it truly helps every single time I have used it.
For someone who is learning to build their own web site for the first time this is of extraordinary value. Without it I would have given up. Thank you
If you are a person who's on the fence of whether or not to go with InMotion Hosting, especially if you have experienced frustrating support issues with other hosting companies, I wrote this testimonial just for you. IMH is the most reliable web host that I have used since 2004, and I've tried several of the most popular ones out there. Most of them have not invested into a proper support staff like InMotion Hosting clearly did. InMotion Hosting was the first web host to not only help me troubleshoot problems, but sometimes even proactively take care of problems for me, and they gave me a call on my cell phone to tell me what happened and how they fixed it. As a former IT guy, I really appreciate how well their support staff is able to explain what happened during a support issue. For people like me, it's just an added benefit when you can speak to someone that can actually explain how the problem occurred and eventually how it was remedied. It's that extra little touch of professionalism that has kept me a loyal customer. You will get your money's worth with IMH and they have the capability to grow with your business seamlessly, so you don't have to suffer the shock of outages due to overloaded servers from a business growth spurt.
I'm trying to use the Inmotion webmail with Horde engine and it's being a big big headache.
I'm complaining with their support many times and they couldn't solve the problem with Horde.
Horde has a good options for spam filter and black list, but everytime my inbox havs more than 10 emails it return an error and I can read my emails using the webmail.
I'm thinking to find another hosting.
This is the error:Internal Server Error
Could not find function Cpanel::LegacyLogin::error502! at cpsrvd-ssl line 8985, line 2.
Always the same error!
Thank-you to everyone at InMotion!
You've handled everything related to my websites with ease & expertise .. from sales & billing .. technical help when moving to a different hosting platform .. to website optimization.
Your staff is friendly & knowledgeable .. and very much willing to help .. no matter what knowledge level I had with the subject at hand.
I couldn't be happier
After having numerous problems with Inmotion hosting, we specifically asked before our last renewal if they would refund any used portion of the hosting fee since they charge a year in advance. We were told yes. After having ongoing problems with our website being down, no follow up from in motion to figure out the problem, we switched hosts. Now we have sent our 8th request for a refund. No response. This is a company to avoid at all costs. Their service is very poor.
InMotion has great customer support. One of my clients recently had a problem with blocked email and I didn't know if it was on her end or mine. Not only was it great to receive an email response within a reasonable amount of time, but InMotion also answered my question about what had happened more thoroughly than my client's own service provider!
I have been very impressed with the Customer Support of InMotion Hosting. Whenever I had issue, I knew all I needed was just to get across to customer support and the issue would be resolved. More so, I have never needed to wait long time on queue on the live chat.
I just wanted to take the time to let you know that the following technicians have provided me with outstanding customer service support over the past month. I have received outstanding support from every technician that I have chatted with and I want to personally thank InMotion and them for the outstanding support. I’d like to personally recognize and thank these technicians. I appreciate the outstanding service that each of you have provided to me.
Edna - Billing Customer Service Rep - Edna was one of the most Awesome Customer Service Reps I have ever encountered. She was patient during the whole time, She help me without hesitation and I wanted give kudos to her for such professionalism and great customer service. Thanks!
My website has been hacked and brought down several times. But InMotion has been great at bringing me back online with a minimum of fuss and delay. Particularly for non-builders, support of this caliber is essential and is one of the best features of InMotion Hosting. I would strongly recommend them.
As a hosting company the service has been excellent based on my few months experience with InMotion. The support is top notch and the 24 technical support helps me keep moving forward without that long wait for the answers. I have dealt with may technical supports people and have had a positive experience with each one. They are very knowledgeable and really care about the job and the customer. This is hard to find in a hosting company. Past experience with others were not close to this type of support. Bottom line, this is a company that I would recommend to all of my business associates and friends.
Cory P. was incredibly helpful and patient in helping me connect my mail account to my Outlook. All your specialists should be as thorough and helpful! Thanks Cory P.
I needed a web hosting with a good support for my Drupal sites. I found it in InMotion Hosting. Good tutorials and good live support.
I have been a customer of InMotion Hosting for only two weeks. Despite my minimal experience I put the website online in just a few clicks. Less than a day for all the necessary operations thanks to a technical support fast and effective.
I would like to give my feedback in regards to my experience with your customer support team.
I'm very glad that I moved my hosting and transferred my domain to you guys. Your customer support / customer service is outstanding. Your team knowledge and step by step explaining how to do what I need to get done is beyond my expectation . Zach H is being very helpful , showing/ explaining me everything and answered all my questions very professionally .
I do recommend webhostinghub.com to all of my friends and to any business who will be looking for reliable hosting service & excellent customer support.
Thanks again for your team support. I look forward to a very long term relation.
Reston Coach Transportation
The few times I have needed technical assistance from inMotion, all problems were solved via chat within 5 minutes. Great service!!!!
InMotion hosting has great support. We recently purchased an SSL license and it was activated in less than an hour. Thanks!
InMotion so far has been the fantastic with their support. We are in the process of switching our servers. With their support team being very knowledgeable, it makes the transition that much easier.
I had been having a number of hassles with another major host and when I decided to make the switch to dedicated hosting with InMotion I was absolutely amazed by the technical ability, the courtesy, and the level of customer service I received. There is even a direct line for managed hosting which immediately gets you to an expert who can help you through any aspect of operations. Imagine not having to go through endless silly menus of dial 1 for this dial 2 for that when you get tech support! InMotion's dedication to customer service is unlike any I have ever experienced before and I've only been building websites for a mere 21 years!
Julien resolved my problem quickly, and he was very professional. I explained the problem with logging in. He researched it, fixed it, and sent me an email when the job was done.
In my three years with InMotion Hosting I can honestly say it has been nothing but a positive experience. They have excellent support whether live chatting or over the phone. Their servers support all of the latest technology and services. Their prices have been incredibly reasonable.
I will be renewing my service with them for the 4th year next month and am looking forward to it.
Anytime I have had a question or concern regarding my website it has been taken care of, even when its not their responsibility. For instance one time my Wordpress installation updated and some compatibility issues crashed my site. They were able to restore my previous installation from their backups and wait out the Wordpress dependency updates.
If you are looking for a great web host consider InMotion Hosting.
The support is great. Quickly got connected to someone on chat, and he was quickly able to resolve an issue I had been trying to solve myself for many hours.
InMotion Hosting is the only place you should go to for your domain services. Great service, excellent support!
InMotion Hosting has incredible hosting and tech support. Their tech support team has always been very helpful and quick to respond, the online chat is very helpful. I'm also impressed by how they keep you updated on service, i get an email from them far in advance when they will perform maintenance even if its only going to be down for a couple minutes. overall i would highly recommend InMoition Hosting :)
InMotion hosting has some of the best, most professional, customer service of any company I ever worked with. I really mean that. They are always ready to help with either mine, or my customers questions. They never talk down to you or make you feel inferior. And if they don't have the answer, they'll point you in the right direction. In addition, their pricing structure is very reasonable. I'm a huge fan!
I run a small business, and three years ago I signed up for InMotion Hosting because of the positive reviews. All of this time, it's worked flawlessly. And then I broke something. I downloaded something on cPanel which made my site disappear. I panicked, because people use my site to find me, contact me, and schedule appointments. It's never been down before, and it's almost midnight. I contact their online support, saying my website is gone, I need help. I did not expect an immediate live answer, but that's what happened. Alicia opened a chat window, and in my layman's terms, I tried to explain what I thought I had done. She not only told me how to fix it, but when I asked her more specifics, she went in and fixed the code (or something like that). My site was up and running, and I was able to sleep.
You never know when you are going to need their 24/7 support. I certainly didn't think I would. I'm not a tech person. I just happened to press the wrong button and boom, the website I worked so hard on and rely so much on was gone. With web hosting, customer service is HUGE, because my website is my everything right now. InMotion proved themselves to me. I'm hoping I won't need to make a midnight crisis call, but if I do, I know someone who knows their stuff will help me.
Yes- InMotion hosting rocks- why? I'm 52 and this tech thing is killing me. I have no idea what I'm doing- I thought I was running my business just fine but now I find out I need a website, need to learn about search engines and facebook and frankly, it's all a little much. So , I really appreciate the support I got at InMotion- they were patient, didn't try to oversell and explained everything -nice and easy-step by step. They weren't condescending at all and I'm thankful they were there to help me without any attitude-the tech that I spoke with, Casey, made some great suggestions and made very sure that I knew to not overshare with my web designer.- I feel he really had my best interests in mind.
I just used the support chat and had a great experience. The person helping me was getting right down to the problem and solving it in a few minutes. I’m not good with tech stuff but it seemed easy even to me! All responses were clear, timely and friendly. Very helpful, problem solved!
Inmotion appeared to be good but after 2 years we are looking for another hoster. Inmotion states on their website that they backup your files automatically but after the sale they say they have no obligation to do so. Our website has not been backed up automatically in a month and the only backup Inmotion has is corrupt. Inmotion was totallly indifferent at our loss and were unwilling to help us. Additionally, our website is unusable during peak times like Friday night, Sat, etc. Do yourself a favor and find someone else.
We used InMotion for several years. Initially the service was fine. Then it became very troublesome. Our website would be down and we would plea with them to figure out the problem and get the site working again. Usually it would take them more than a day to respond other than sending an automated message saying they would get to it. Finally we had too many customers complaining about not being able to access the website or the slowness in loading. We cancelled the service.
I believe that our account with basic service was not considered important enough for them to address our problems on a timely basis. Once when they switched servers we were down for more than a day. After repeated emails we then had intermittent service for the next 3 days.
Mostly we were pissed about the poor service and complete lack of any apology.
Now we are asking for a refund for 4 -5 months of unused service but they continue to ignore our requests. Request number 5 went out this morning. They stated earlier that they would return any unused service fees since they bill a year in advance. This review is prompted by their lack of response to this refund request.
I just switched over to Inmotion and I'm very glad that I have. The first thing I noticed was the increase in speed. I installed OpenCart in less than 5 minutes using there Softaculous addon! Everyone I've talked with at Inmotion has been very nice, but, the best part is that they all have knowledge and can answer my questions with having to go check with someone else for the answer! Everything goes better when you know what your talking about! Part of the reason that I switched ISPs is because Inmotion gave me better support as a potential customer, than I received from my regular Host!
As a web administrator, I've dealt with a fair number of hosting services over the last 15 years or so. Inmotion is absolutely hands down the very best. From a technical standpoint, they offer all the bells and whistles. You can get as down and dirty as you like technically, or you can use one of the hundreds of available pre-coded modules that install with a single click. Their customer service is beyond anything I've seen from a company in the past 15 years. Every time I speak with them, I feel like I'm speaking with someone who understands the problem, and can find a solution fast. Incidentally, the reason I feel this way is because that has always been the case. To get service this good elsewhere, you're going to pay at least four or five times as much to another host. Inmotion is at the low end of the spectrum for cost on all of their packages. Frankly, if I were paying them any less, I'd be worried that they weren't feeding their coders, or making their interns run on giant hamster wheels to power the servers. I am in the process of migrating all of my clients over to Inmotion as their contracts with lesser hosts expire, and I'd recommend them to seasoned professionals, new designers, and everything in between. - Chad D. Lippincott, Ratchet Design Studio - Hightstown, NJ
Helpful in explaining, although was on the phone for a very long time before i spoke to anyone. As far as customer service and hosting, its the best around. I always tell people about inmotion hosting.
I had a good experience with InMotionHosting tech support. I did an online chat with Edward P. He resolved my issues quickly and efficiently.
I was recently hired by one of InMotion's customers to rebuild their website. Unfortunately, their previous web dude wasn't very forthcoming with information so I had to contact the support team to unravel the mess that was left of all of the logins and setup.
Cory P. was very patient and swift to clarify details and take swift action which helped me get to the real work at hand ... building a great new website.
I love, I said LOVE InMotion Hosting. Best technical support, 24/7, they are totally knowledgeable, very responsive and just amazing. I only work with IMH for all my clients or else my clients pay me for my tech support time!!!
I made the switch almost 4 years ago and would never, I mean never, host anywhere else. You tech people rock!!!!
I recently had my website go down. Within a minute I had a live person via chat helping me. He quickly identified that it was a hack and within two minutes had my site up and running again. He then gave me information on how to increase the security on my website. In a world of inefficient customer service, and as someone who is not tech savvy, I appreciate the easy and efficient customer service to quickly solve my problem!
A client of mine was recently subjected to brute force attacks against her Joomla administrator login. Because of the high cpu usage InMotion intervened and blocked the login and then sent an email which, while baffling to my client, was crystal clear to me. It included information on how to get around the temporary block they had instituted and suggestions for Joomla add-ons to stop the attacks. Very thorough, very efficient. Sorted.
In Motion Hosting have helped me work through setting up my website. Their support is excellent and I've been successful in getting things up and running even though I have no prior experience in this field.
I recently attempted to initiate transfer of a domain from another hosting service over to InMotion Hosting in order to consolidate my domains in one place. I initially made a mistake in entering the transfer code which caused the process to error out and I needed to contact customer service for help in proceeding. A service tech very rapidly stepped in and took care of the transfer for me manually. Everything proceeded very well after that and I much appreciate the good and rapid attention to help!
Just a note to say that Edward did a good job helping me downgrade my account (to "Launch" and also answering questions about how Microsoft 365 works in conjunction with InMotion hosting.
I have had nothing but a positive experience with InMotion. The customer service is great, and for someone like myself, who has little experience with website management/maintenance, I have received the benefits of their knowledgeable staff. My most recent experience included my misconfiguration of a webpage, which was fixed within seconds by InMotion. I would recommend InMotion to someone else.
We've used InMotion for years now and I'm always perplexed by the negative reviews. No matter who you host with there is always the possibility of issues, technical and personality etc... Support has always been very good in our experience, given that it may take different language to explain to different people whatever issue you're facing, sometimes my current mood/frustration is the issue - it may not be on their end. There are many factors that go into being a GOOD customer service environment and some of that must be owned by the client as much as by the host. In truth if we all knew the intricacies of building a 100% infallible hosting environment then we'd be doing it not InMotion or any other company. Allowing grace is not an altogether well known benefit in our society but when we're realistic with things we must see that if we're working together towards a resolution then it can be reached. InMotion has the potential to hire the wrong people from time to time just like any company, we've run into a couple of people that were there a pretty short period of time from what I could gather and that is business. Dealing with them in the window of their employment shouldn't be the basis of my view of the company overall, that's the risk we all run being employers. Overall InMotion has exceeded our needs and has been pretty quick to get resolution for issues, I'm well pleased with our business relationship and am more than happy to express that here. Well done InMotion! Thanks for your efforts to be good at what you do.
We've been using InMotion Hosting for several years now. Uptime has always been excellent, and their prices are competitive. I've had the need for technical support infrequently. But when I've needed help they've been great.
The truth is that I don’t use assiduously InMotion’s Technical Support and the reason is that usually everything works wonderfully. But when I have the need to do so, I have the pleasure of meeting a staff who devotes its time and effort to solve my problems. The feeling is not that I’m chatting with someone who only does his job, but with real people who care about what they are doing 24/7. And that is priceless! This is my personal experience.
So, if you are looking for a hosting with good support service, look no further.
I have had two sites hosted by InMotion for almost ten years and have never had any complaints, and have never needed any help with my sites.
I recently changed a subdomain to an add-on, and needed help with both
changing the root for the add-on domain so that I didn't have to transfer
all the files over, and then I couldn't see the changes because I wasn't
familiar with how to get my new browser to do a complete refresh.
InMotion support by David O. and Carlos E. helped me resolve both issues
within a 24 hour period, and kept my site offline for the shortest time
possible. I'm very pleased with the hosting and the support,
and intend to continue to do all my web hosting with them.
I have had several other hosting arrangements before, and I consider InMotion the best.
The support at InMotion is one of the best I have encountered so far in the hosting services. The agents are friendly and willing to help. Adding the addons was simple and easy. The instructions was easy to follow. So far, I am a fan of Inmotion hosting. I haven't set up my sites yet, but if going by the instructions is anything like the ones I have done so far, I don't foresee a problem.
I've been with InMotion for a couple of years now. Apart from a few minor problems (which were mostly my own fault) it's been a real smooth ride. Excellent support (fast and efficient), good performance lots of features and all that at a fair price. I changed to Inmotion because I was unhappy with my previous provider and it turned out to be a great move. So if you need value for money provider, go InMotion !
I receive quick responses regarding my issues and the answers are always right on. I appreciated the work and result of my custom website designed specifically with my business needs a priority. I would recommend InMotion Hosting to anyone who desires a professional and seamless website design and operation.
I've been running my xenforo webforum with inmotion for the past year. Recently we had a surge of new visitors and upgraded to a VPS plan. Inmotion has been a great host, and honestly I have nothing but good things to say. Every time I've called I've had great experiences with customer services, and even their chat support service was easy, I didn't wait long, and my problem was solved every time. I've never had any down time on my vps server that wasn't my own fault either. Great host, and their pricing is on par with well established web hosts. I had the option of going with cheaper vps solutions, but I've had a webhost fold on me, taking my content with them and with no warning. I wanted a host that had been in business for a substantial time, leading me to inmotion. Great host.
Inmotion hosting support is outstanding. Not only do they offer 24 hour support, their representatives are knowledgable, patient, and friendly. Not only do the representatives help you while you are on the phone with them (and the wait times are very reasonable), they provide additional resources by email. They also ave great tutorials in their help section.
InMotion Hosting was the 2nd Host of our web site since we launched it in 2006 and hopefully they will be the last!
I cannot express how helpful all the Technical Support Staff have been when any problem has arose with our site. They are patient & knowledgeable and available 24/7 via Live Chat.
Other than for server maintenance, We have experienced basically NO downtime on our site since transferring to InMotion Hosting. They continually seek and provide customers with devices to help their sites run smoothly including spam control.
If you are looking for a Hosting Provider that will support YOU and your site, I would suggest taking a look at InMotion Hosting.
Monty R. Pennington
I have been with InMotion Hosting for about a year. Support and uptime have been great. In particular, I am taking time to give them a good review because just recently I was very impressed with their SSL renewal process. It was automatic. I was notified of the renewal on Wednesday and notified that it was installed on Thursday. With other hosting companies, it has been like jumping through hoops - submit a request, verify ownership, even copy SSL certificate keys. Just a pain. It's definitely a breath of fresh air and relief not to have to go through that with InMotion. They also have good support with regular requests for updates for PCI compliance. I highly recommend them for their customer service.
Normally, I never believe that 24/7 online chats will get anywhere...but today when I reached out after getting a 403 Error that was locking me out of my website, I reached out and Robert Ba was a HUGE help. Fast. Capable. Polite. Geez, I might just change my mind about online support.
I have had a very good experience with InMotion Hosting. My website was recently hacked - InMotion was quick to react and to notify me of the problem. I am in the process of rebuilding my site and the support group have been very helpful in offering advice. I recommend this firm.
I decided to switch server providers after 4 years with the competition. I'm happy I did! The tech support has been flawless, very responsive and professional. The people I talk to understand my questions and if they don't have the immediate answer they find the answers for me. The wait time is flawless. The speed of the server and the reliability have also been super! I was on a shared server before and the D/L times with InMotion have cut the time down by a magnitude of 10!! So a file that would D/L on my old server in 30 minutes only takes 3 minutes on the Shared Server from InMotion. I have been busy migrating my files and databases to the InMotion and their help files and support have been awesome! Not to mention the competitive pricing too! A++++ A perfect example of you don't know the value of your hard earned dollar until you begin to shop around.
InMotion has always had my back. They take the time to ensure you have the tools you need to succeed and provide the highest level of support. Whenever I have to contact them they are always willing to resolve my issue, even when my issue is not a common or simple matter. I rehost and InMotion has stood behind me all the way, helping me achieve success. I've been with them many years and will continue to use them for my hosting and server needs.
This has been 1st class service, thanks for answering my specific question in a prompt and courteous manner!
I was mandated to use inmotion hosting by my professor for a management class. Never have I had the misfortune of dealing with a more unprofessional and irritating company. I was forced to give my credit card information through an email, rather than a database like every other website, which made me extremely uncomfortable. That uncomfortableness when I had to send the information for two additional credit cards because of "invalid billing information." The information I sent through email was 100% correct every time. Even worse, I would not hear back from the employee "Adam" for sometimes over a day, and often very late at night. I would recommend that no one ever do business with this company.
Ive been with them for over 4 years and until the last month I've had good service (4 1/2 star). I have one of their dedicated servers they've gone from a 4 1/2 star company to about 1 star over all. If your server is down it down. Phone support has been poor and doesn't always put in notes their conversations with you. That's a big problem if you ask me. Being told that your server is being rebooted and will be up in less than 20 minutes and 2 1//2 hours later it's still down. BAD news. No emails, no phone calls back, just left empty handed. Remember this all started about 1 month ago for me and I don't know whats different there.
In my current problem contacted support via chat for a follow up and they had no record of the earlier conversation, now I've lost valuable time and clients. Looking to move, I would reconsider using their services if they can't keep accurate records of support issues. I've email management and left my number twice today with support for management to contact me about the issues and yet no reply either.
It's a costly mistake on my part. I should have move last month when the issues began to start.
I didn't like how they treated me as a customer compared to BlueHost... BlueHost gives me a free domain, has great features, etc...
This host didn't have very good uptime, but I did get my money back when I requested to do so..
I highly recommend In Motion Hosting. I recently requested support via Live Chat and as always, I received excellent technical support from In Motion Hosting. I've been a customer for 6 years. In Motion Hosting is one of the few hosting companies that provides excellent Technical Support in a timely manner with 24/7 Live Chat.
Your tech support has been very good. You're staff is knowledgeable and usually resolves my issues quickly or explains to me what needs to be done. Good tech support is vital for my business since I run my own site. You have a good team. I hope you keep it going and get even better. Wishing you continued success.
A couple of nights ago, I needed assistance from the InMotion customer care team.
The response was immediate and my customer care rep., John, was so very helpful, professional, kind, and understanding. He exemplifies the superb In-Motion customer service mission that makes me a return customer. Thanks!
- Omer Alptekin
For many years, I used IPowerWeb for my website hosting needs. For a long time, they did well. They got bought out, and suddenly customer service went south, or should I say, east. Far east, as in Asia with people who couldn't speak English well enough to understand, and who were clearly just following a script, and couldn't actually give real answers. My problem was simple; they had begun allowing spammers on their system, and as a result, my emails were getting constantly blacklisted, even though I had never once sent out a single spam. IPowerWeb was no help whatsoever.
So, I began shopping for a new hosting service. At the time, InMotion Hosting was rated #1, their prices were fair, and they offered all I need. Actually, they offered more than my old host did, for about the same price. I switched over to InMotion. Their customer service people were knowledgeable, friendly, and very helpful in making the transition to their company and system. Their set-up was different than what I was used to, so I had lots of questions and some serious confusion. Their customer service guys (who are Americans and DO SPEAK ENGLISH!) were very patient with me, and saw to it that not only did I get set-up, but that I actually understood what I was doing.
That was several years ago, and since then, I have had very few problems, and they are still just as friendly and just as helpful at solving the few problems I do have from time to time. I host three domains through InMotion, and can honestly say that I am very happy with trusting my business to them. In fact, I just renewed my hosting service for another year, and renewed one of my domains, if that tells you anything.
I would highly recommend InMotion Hosting to anyone. You may find cheaper services, but you get what you pay for. If dependable quality service and good customer service is what you want, you can't do much better than InMotion Hosting.
I was having some issues with my domain site, I had no idea what was wrong until probably 3 support chats with 2 different companies. When I finally connected with Nick K., he provided exceptional customer service…through the chatroom. He put me "on hold" and gave me estimated times when my service would be done and checked in periodically throughout that time to keep me updated on the progress. Something that others would never do. I have never been on any other site, anywhere for anything, that has provided this type of service. The problem was resolved and I am happy. I wouldn't think of any other hosting site because of this level of service. Thanks again!
The service and support at InMotion Hosting is far superior to the same service and support at other hosts.
Quick and easy solutions to any problem we have encountered.
Greatly recommend InMotion Hosting.
To whom it may concern
Angelo helped me today and responded in a quick and timely manner. He was very courteous and helpful. He did a great job and is an asset to you!
As a web designer I love InMotion hosting for me and for my clients. They have GREAT service and GREAT support.
In Motion Hosting tech ninja "Malcom" went above & beyond in helping me solve a "brute force attack" issue we were experiencing today. IMH, I sincerely thank you for employing such knowledgable, professional and courteous support staff as Malcom... excellent service!!
I have to say that it's the service provided by folks like Malcom that persuade us to continue our dedicated server subscription with IMH.
Seriously, nearly anybody can provide decent "hosting" but high quality SERVICE is what sets apart the average from the exceptional!!
Whether you need simple hosting on a shared server or your own dedicated server with advanced features, I suggest putting In Motion Hosting to the test and judge for yourself.
To be brutally honest, if IMH were to ever start slipping in regarding to serving their customers with integrity... I'll be the first to put them "on notice" and I wouldn't hesitate to search for an alternative.
That said, as long as IMH continues to keep tech support super stars like "Malcom M" on board, I'll remain a happy, satisfied customer for many years to come!
Harry J and Jake J helped me transfer my website from an outside server to InMotion Hosting's server. I was very confused as to how everything worked and concerned that I would be able to move everything over and have it look the same. Harry J explained everything to me and worked quickly to get the job done. He forwarded the temporary website where I could check on his progress and he sent me an update e-mail when he was finished. I called back after I looked at the transferred site and Jake J helped me to change the server names and my passwords. Together they were an awesome team and were very committed to making sure that I had a good experience. They made sure that I had no more questions or requests and put my mind at ease. They reminded me that InMotion Hosting tech support is open 24/7 which makes me feel great as problems usually arise in the middle of the night!
Thanks for everything Harry J and Jake J! My experience was awesome!! :)
Support Team is vigilant,technically sound, and focused on customer care. I think its important to appreciate them for the services they are giving.
Edward and the other folks on the support team were excellent. Very professional and got to the heart of my issues - and fixed them - remarkable fast. Great support. Thanks.
I have been a customer of InMotion Hosting for a number of years and they have had excellent uptime for my needs. When I needed more features for my web site they moved me to a new server with no issues and in a timely fashion. When a DNS problem kept me from my emails they worked quickly to get me functional again, pushing updates to the DNS servers and getting me access again in a few hours.
I am a satisfied customer and have also recently recommended this service to a friend who is also happy with the service they are receiving.
On December 27, 2013 at 8am I purchased a domain through Inmotion Hosting I had been waiting for to become available. It was available for purchase and I proceeded to purchase it from Inmotion Hosting online. At 8:07am I called Inmotion Hosting to confirm my purchase of the domain. It was confirmed. At 8:15 am I received an email confirmation from Inmotion Hosting I purchased the domain.
Tonight I found out that Inmotion Hosting failed to process the order and now someone else has purchased the domain I was assured by Inmotion Hosting was owned by me.
Badly done Inmotion Hosting, very badly done!
not so much speed and features. I used this hosting before but the sql queries and multiple connection are so limited for the shared hosting. I know shared hosting are all limited in resources contrary to what they say "unlimited" data transfer "unlimited" bandwidth.
But this hosting is good enough if your website traffic 1k pageviews.
Support is ok too.
InMotion Hosting has always been a reliable home for all of our websites. I can't remember ever having hosting issues and if any questions come up they are handled efficiently and professionally. What is not to like? The cost is very fair on top of top shelf satisfaction. I highly recommend InMotion to anyone I come in contact with when they have web hosting needs.
Wow, I have not seen anything like this in years. From start to finish my experience was frustrating. My first experience with in motion (after they took my money), was when I tried to register my account by phone. Their menu kept repeating itself, and would not accept my key pushes from my phone. Finally got through with my cell phone. Next I was off to their AMP page to set the password for my account- this didn't work either. No problem, I clicked on the support link. That didn't work either ! Error 503..... After 2 hours of frustration, I went with blue host and had my site up in 5 minutes. Tried to get money refunded and only got a litany of excuses. Buyer beware.
Been with Imotion for over 10 years.
Last year has been hell.
The server we were on became blacklisted,
took 10 days and dozen of phone calls to convince them
to move us to another server.
This morning our site was down because their system lost our IP?
We had to advise them the site was down. It took over 12 hours to
get it up again and it went down 3 hours later.
I"m hold with their tech support chat, for 20 minutes.
I call them and say our site looks like it is "partially" working.
LOL what a joke they are
Never use InMotion for your hosting service. They are affordable, but that translates to unreliable service and incredibly poor tech support with super long wait times for help. TWICE they have unknowingly dumped our website when they switched servers. TWICE they have taken days to get it back up. Our new year's resolution? Stay away from InMotion. You should, too.
customer service is where they stand out. let's not lie, most hosting companies can promise you damn good hardware and servers...but they can't help you as instantly and reliably as InMotion. the "live chat" feature is something I use and abuse...and whoever is on the other end has always hooked me up - everything from domain parking, to redirects and even some minor WordPress help (which goes above their call of duty). i have, and will continue to, recommend InMotion to many people and contacts of mine.
Thanks to everyone who handled my calls about getting my email up and running on my iPhone, which involved an upgrade to my account and a subsequent move to a different server.
My phone calls were always answered very quickly, and everyone I spoke to displayed a lot of knowledge and patience. The whole thing was taken care of very briskly indeed.
Your customer support rocks!
I was very impressed with the customer service I received from this group. The gentleman that helped me on the phone was very helpful and considerate of my concerns. And now that I have sent an email about the issue I was having, the Inmotion team has been very attentive and thorough in their communication process with me. I'm very impressed!
Just a short thank you to you and your Tech Support. My site was recently hacked and I thought I was royally hosed! I contacted Tech Support to see if they could do anything before I did a "delete all" and recreate.
Thanks to the Tech Support I didn't need to. 15 minutes of checks and replacements and my site is running again. I've submitted a trouble ticket to run a malware scan of the site to make sure there are no nasty surprises left, but the 15 minutes saved me literally days worth of work.
I have my account (domains, hosting plans, emails plans, etc) in Godaddy. I'm working in a project with an associate of mine who has his account in InMotion. Today I had a problem with WordPress installation and Juan T. from support understood me and what my problem was very fast. He also solved it very fast. So he was very quick and efficient.
In addition I work a lot with Moodle and I found out that InMotion not only that works with the latest Moodle but also works with the latest PHP and MySqQL version qhich is great because otherwise you need a VPS.
I'm seriously considering moving my account to InMotion now.
Keep the good work!
I am not very good with websites and my site got hacked. When I IM the support desk, Edward P got rid of the hacker page. He also helped me get my site to post. He sent me a few articles that was in an easy language to understand. Very helpful and very nice. I appreciated him not talking over my head.
InMotion Hosting rocks!
Every time, I remain stunned for your quick response and troubleshooting.
Services you offered are very exhaustive.
Thanks for existing, InMotion Hosting!
I recently had issues with someone trying to hack my Wordpress site. Working with three different support techs, i was able to set up several items that should prevent this problem. I am not a knowledgeable person when it comes to websites so they even went into the site to do some set ups that would prevent future problems.
I have found InMotion to be very helpful any time I've contacted them. I would recommend InMotion Hosting for others who don't know it all and are looking for support that will help them through anything.
We had been at HostGator for about 3 years with a VPS with WHM panel. HostGator was bought by another company and their service was long and tedious, with alot of down time. So we carefully analyzed other hosting company and chose InMotion Hosting. WHAT A TERRIBLE MISTAKE. First, trying to migrate was a nightmare, and InMotion did the migration. For the next month we were down. Then we got all kinds of spam and our emails were blacklisted on all of our 19 website (we think we got a dirty IP address from ImMotion, because we were not blacklisted before the move). And then after about 30-40 hours on the phone trying to fix this...it was enough. We moved to Green Geeks...it was so smooth and we've been up 100% since the move, AND all our emails are working. The only good thing I can say about InMotion, is they refunded our money.....BUT NOT OUR TIME, NOT THE MONEY IT COSTS US TO MOVE, NOR THE TIME OUR WEBSITES WERE DOWN. And they have this very screwy 'AMP' (account management program) that even Green Geeks didn't understand, that is suppose to manage everything. If you figure it out...we didn't, nor did Green Geeks. I don't write alot of reveiws, but I want others not to go through the terrible experience we had.
InMotion Hosting support is OK, as long as nothing is broken. They are good at hand-holding and doing simple tasks. However, when something goes wrong on their end, there is no hope. Their tech support crew is clueless when the problem is their own. YOU can't talk to tier 2, they have to do it for you. Takes forever. Finally, when they figure out they can't fix it, they tell you to write (not call) to "manager feedback." Don't bother. Took them 2 weeks to get back to me.
Along the way, they screwed up my SSL certificate. Took them 3 weeks to straighten out that mess. I finally sat on the phone with them and waited while they took care of their problem instead of "waiting 24 hours and we'll have it done."
Google Analytics reports outages on my website every few weeks. When I call to complain, they say the problem is the Google bot. (Usual response - its anyone's problem but theirs.
My email started doing very strange things - intermittently could not send or receive emails - they just got lost in the ether(net) with no error message generated. We actually caught one in the act while I was on the phone with tech support, trying to send them headers from another problem email. The mail I sent to them never arrived. The tech saw the problem, documented it, and sent it up to his supervisors. Even though the problem was well documented by their own tech, nothing ever came of that. First they wrote to tell me that the problem was Comcast - my local machine was on a blacklisted IP address. That turned out not to be true. Had Comcast support talk to their support, who had to admit that Comcast was correct. Continued to have problems, was told to write to "manager support" (see above) who did nothing, and finally I moved my email elsewhere. Will be moving my website after the first of the year.
In short, don't host here. Completely unreliable and horrible tech support. When they have a problem they can't fix, they just blame everyone else and don't bother trying. Stay far away.
I had previously been a customer of InMotion Hosting but suspended my program because I wasn't sure I wanted to commit the time and energy necessary to publish a decent blog. Recently, I've decided I do want to blog and therefore I returned to InMotion. My "return" to InMotion has been an incredibly positive experience. They made it so easy and were even having a promotion at the time that saved me $169 the first year!. There was a technical issue with a conflict between my old and new accounts but it was handled smoothly and with great courtesy -- all in about 10 minutes time which I believe was reasonable. Their introductory support materials e-mailed to me were excellent and made it easy to get started. I haven't had to made a technical assistance "how to?" call yet.
The thing I find most rewarding about doing business with InMotion is that absolutely everybody on their team is so positive in their attitude and dealings with the customer. Its not only "can do for you" but its "can do" with a smile and a little humor thrown in.
All I can say is, "Its great to be back with InMotion Hosting!"
When my husband asked me to build a website for our restaurant, I thought he had gone insane. I'm not the most computer savvy person. I began by searching for a company to host, and found InMotion Hosting. So glad I went with them, their builder is easy to use and whenever I experience a problem they are always there to help me. I've had to "chat" with a technician a few times and they are professional, quick, friendly and extremely knowledgeable. Give them a try, you won't be disappointed! Thanks guys.
Managed support is very good. They ask the right questions and try to understand our requirement and then help us in that direction. I was very happy working with Geoff F. who was very experienced and works very professionally.
I had a very positive and productive chat support session with “Cory P”. He went above the normal call of duty to help resolve a server issue and basically saved my having to move my 6 domains to a different host.
Don't use Inmotion Hosting. Their service used to be good, but now it stinks. Twice all my Wordpress sites disappeared mysteriously and Inmotion claimed absolutely no responsibility nor did they help me. This cost us 5 hours of emergency work to restore our sites.
Terrible customer service!
I recently upgraded our plan and had a lot of newbie questions and fretting about it. The staff was very helpful during this process.
Each time, a different guy responded to my questions but they all were on the same page about the situation. I never had to repeat myself, which is greatly appreciated. They are a good group of guys.
I moved from my initial hosting provider to Inmotion hosting as I was regularly timing out. The reviews I read on Inmotion were mixed, I do realise that there will be some sort of issues no matter who you choose to host. It has been pretty good over the past year and a bit, but over the past 3-5 months some issues have started to arise on a regular basis.
For instance, over the past 4 days my website timed out for 35 hours, then it was up for around 4 hours and then it went down again and it is still down after another 26 hours.
Inmotion's 24/7 on-line support is a great feature but in terms of what the support staff can do is very limited. I kep/keept getting the run around as to why my site was timing out and it was due to attack on their server supposedly.
Now I'm no computer geek but isn't there a solution to minimise downtime when a host/server is attacked? To cut a long story short the IP address of where my site was being hosted had to be changed. Apparently this has caused another issue. I was told that "Yes, it looks like the server problem was compounded with a difficulty in updating your domain settings after a change on the server." So why didn't inmotion do something to resolve the problem, why is it that there is no flag that goes off to alert them? Why is it that I am the one having to contact them. Would my site time out indefinitely if I did not question. Yes, I get it, it's your website so you need to check on it regularly. I still think it is the responsibility of the hosting company who I am paying money to monitor.
I also got told "Thanks for your patience Stewart(this was after my site had been down for 35 hours). Unfortunately, I'm unsure why your domain was not recognizing the new IP address, however I have repaired the database and pushed out DNS for the domain. It can take up to 4 hours for this to propagate, but may show up shortly for you. I apologize for any inconvenience." Ah guess what, it's still down after another 26 hours. Not to mention the 35 hours before that.
All in all I would not recommend inmotion hosting as with my dealings their technical support is re-active not pro-active.
The site seldom works correctly, when You call tech support they usually know less than you. Their tech support uses caned responses for your inquiries and usually do not fit the problem You are having, but that is what you get anyway. I get paid to build websites for people I ran one test website with inmotion hosting and it was more time comsuming than
any 5 of my other hosts, I went 13 days with no contact information for the buisness I built the site for, No email , no address and no phone number.
I have over 20 sites and originally they were hosted with InMotion in several small chunks (i.e. I had several package plans purchased in order to spread my websites out over many servers as opposed to one server). In 2013, I decide this was a waste of time and money and decided to consolidate all of my sites into one "master" plan at InMotion.
I cannot even begin to describe how this was butchered by InMotion. They set up the new plan--no problems there--but they didn't cancel the old ones, resulting in countless calls to their billing office to try and get over $500 in billed fees removed from my checking account. I finally got someone in billing who cared enough (and was knowledgeable enough) to make sure the amounts got credited back into my account.
I thought that was the end of my problems, but I discovered it was only the beginning. Even though InMotion assured me that everything (including Cpanel data) would be transferred over seamlessly, that never happened. To top it off, when you call them, they make you verify your identity (understandable), but they do it by asking for either your AMP password (which I do not use) or the last 4 digits of the credit card you have on file with them. BUT, when I had the billing issues, I pulled my credit card because I didn't trust that they wouldn't over-bill me in future years. So, now when I give them the 4 digits, they tell me it's wrong. (It's not.) Every time I have to call for support (and thanks to their incompetence, it's a lot), it's a nightmare to verify my account and they never fix it.
And forget about getting support via email--they take hours to get back to you--only to ask--you guessed it--for you to verify your identity.
And round and round it goes.
I stuck with them longer than I normally would because I have so many websites (and over 500 redirects) that the thought of transferring to a new host is too overwhelming. However, they've hit the last straw--even the pain of transferring is worth getting rid of these folks. I recently discovered--and they can't explain why it happened--that two of my websites, rather than redirecting to my newer site, simply produce 404 No such website errors--EVEN THOUGH THEY ARE CHARGING ME TO HOST THEM!
"Gee, we don't know why the DNS didn't get changed." What the heck am I paying them for?
This morning I was told by a quasi-competent tech support person there that the issue would be address within 3 hours. That they were "escalating" my request.
Al I got was an email about 8 hours later, asking me for--you guessed it--the last 4 digits of my credit card number.
I'm done. Run, don't walk away from this company of you value your sanity.
Do not waste your time with this hosting company! They pulled my website down at least 3 times because some how i was going over my unlimited limit. When i called in they were extremely nasty to talk to. I switched to GoDaddy and have had no problems. I live chatted with inmotion hosting about canceling my account and recovering some of my money which was a waste of time because they will not refund any of my money.
I wanted to pass along a thanks and job well done for Muhammad A. in his helping me with my technical issues. Not only was the design team great to work with in building the site, tech support has been excellent in answering my questions as I expand and work with the site.
Inmotion support is superior in every tech. Their speed and knowledge in service matters is second to none. Their dedication to their clients is not just lip service and it shows. I have never experienced long waiting times or techs reading mindlessly from a script. Excellent tech support, what a refreshing concept!
I have the Pro account and host websites for many non-profits in our area. Their support has been very helpful on the few times I've needed it. I haven't used all the programs they have available, since I build websites using code.
Their customer support has been very patient with me when I have a problem understanding how things work.
Also, their billing department was quick to reply to my question regarding being double billed for 1 domain.
InMotion rocks! My previous host would take three or more days to return a phone call (they never answered an e-mail) and then several more days to solve the problem. InMotion replies to my e-mails promptly and helpfully. Thanks!
I can't compare Inmotion to other hosting sites, and I have had some issues over the years, but I most recently used online chat support to straighten out email issues and Edward P. helped me out. There was very little wait to be connected and Edward handled my questions as well as my bitching like a champ. It's not often that I get through with any tech support interaction and think "Yes, that's how it's supposed to go," but that was definitely the case here. If you need help with your account, use the online chat. Don't know what the odds are of you getting connected to Edward P but, if you do, you are in great hands.
InMotion's service offerings are competitive with more established providers and I have no issue with those things.
However, their support is so abysmal that I simply cannot recommend them in any case.
Due to their negligent and careless support, in the past 24 hours, I have permanently lost nearly seven months of blog posts (between 40 and 60) that I might be able to reconstruct from local files.
Backing up one's one database is absolutely essential and/or it's always worth paying a bit extra to ensure the ISP will backup your files on a daily basis.
If you love having your email and website constantly shift servers and go down for days at a time, InMotion is the company you're looking for! Tired of experienced website developers and designers working on your page? Look no further, InMotion has rooms full of high school students standing by!
Jokes aside, this company is absolutely awful to work with. I scouted several companies before taking the plunge and was impressed with their operations in Virginia Beach. Unfortunately, after I had paid for their highest priced, full support package, everything went downhill. I was stuck with Special Ed as my site's designer, who was laid off for unrelated matters about a month after he finished "designing" the site in the loosest sense of the word. Just to give you an idea, on the work order you fill out at the beginning, they had a box that said, "What would you like us to pull from your previous website?" to which I responded, "Nothing." Ed decided to instead pull almost EVERYTHING from the old site. After about 3 months of working with them and another 6 months of tweaks, the site was finally passable. Getting it to this point was like pulling teeth and thankfully, I have design experience so I was able to provide them with all the assets.
About 4 months later, things on our site randomly started breaking so I called them to discuss. After getting tossed around from support agent to support agent and having to submit various tickets using only an email address, no form, I was told that the plan that I was on was not available the second year so I would have to either pay for another year of "very limited" support or and hourly rate that was through the roof. At this point, only 1.5 years from the build, my site is completely non-functional and customers are not able to make purchases. Luckily, the did manage to get the phone number right so customers are able to call when they realize payments won't go through. We're now in the process of looking for a new website designer and hosting company to start from scratch. To put it bluntly, InMotion Hosting is so terrible that nothing can be salvaged. It was simply a huge waste of time and money.
I had a situation where my site went down due to a ton of traffic. Matthew M. was very helpful. I appreciate him taking the time to figure out and help me solve my problem, and explain it in a way that I could understand.
Skytvcard.com has been a client of InMotion Hosting since the past 4 years and we would not replace this company with any other online.
InMotion Support has gone out of their way to even help with third party modules, which is not an obligation of theirs. Yet they never refuse to help make a client feel cared for and go the extra mile to accommodate all issues that make a website work properly.
Apart from professional, kind and courteous service, their tech support are real when it comes to consideration and understanding.
I recommend InMotion Hosting to anyone who depends on a well-run organisation that always delivers when it counts, 27 / 7.
Edward P. helped me get back into my site and did some re set on some functions. very good at what he does. very time i have had problem they are always there to help and I am treated very well . a good no I should say great company. everybody there is great!!!1
There is a lot about Web Hosting that I don't know and I don't want to know. I love InMotionHosting because they take care of all the tough and scary stuff with grace and style. It is always a pleasure working with them.
I'm very happy with InMotion Hosting. I've received fabulous customer service. They put my old hosting company to shame.
I applied several hosting services in different hosting companies over the world, most 24x7 support are just online forum, email, etc. Today business is global business. As a foreign customer who is living in different time zone like me, I am very appreciated InMotion's 24x7 "real live" support. It provides me the support when I need no matter in day time or night time. Thank you InMotion.
852ebiz Consulting Services
InMotion Hosting has been a great hosting company for our website and they also have Great customer service by Casey. Keep up the Awesome work.
Thank you, Kyle
Just wanted to send a quick review after having a chat with an employee on InMotionHosting (Cory P).
He was quick on his answers, straight forward, and was really friendly. Even had the guts to ask about what country uses .ws (because that's what my client's url ended with) and it was nice to know that he would ask such a thing because it's the personal level of connection that makes it feel like I'm not talking to a robot but a human. It's what made me feel super comfortable to be exact, haha!
Pretty much a disaster. Always have trouble logging in. Tech support guys say it's because of an "authentication loop" and they've asked their folks to fix it. But it isn't fixed, and when I try to log into C-Panel end up calling InMotion, being put on hold listening to crappy music, and having my password reset for the umpteenth time.
They also have had the gall to shut down our site claiming some issue with it without alerting us in advance (it's a news site and needs to be live 24/7).
Good luck calling the guy who supposedly runs the place. Customer service says they don't know where he's based and don't have a telephone number for him.
I'm guessing the positive reviews are from their employees, who I feel sorry for given the crazy number of customer service calls they must get. AVOID!
We switched from Hose er... I mean HostMonster because of the HM email server being blacklisted every other minute. Since being with InMotion, there has been NO blacklisting at all and all emails flow freely! InMotion chat support can be tiresome and tricky but calling in is always a great help. My only advice is to help make the chat support more effecient and knowledgeable. Since we are all busy doing 10 things at a time, chat support can be a great help when working on those 10 things.
We've had inmotion for a couple of years now, and like the previous reviewer, they too moved my site to another server (which resulted in significant downtime) and recently simply shut down the server without my knowledge. Their claim was there was no alternate email address they could alert me with, but my number has been on there and they did not bother to call me and let me know. I had several clients complain they were not receiving our emails and/or unable to send them to us. This service is RIDICULOUS and detrimental to every business. They are terrible with their support; more often than not, they will just post some link to an article that doesn't address your specific question. I wouldn't waste my time or money. I would not recommend inmotion to ANYONE!
I just finished a Chat Session with Edward M. He answered my question promptly and professionally. I had reached out to have our website restored with InMotion; as we just signed up with your company today for Web Hosting. I appreciate the kind and fast response.
I am a customer since a long time, and our center (ICIE) has a large number of activities around the world. Sometimes, you find yourself in a country where you need your hosting service to be available to help you to overcome some issues. Then, you could judge if you made the right choice or not, and consequently you feel happy or sad.
In my case, I am very happy and feel supported whenever I need help and support; because I made the right choice and made the hosting of our websites with InMotion Hosting. This post is just to acknowledge the efficient support services they offered the International Centre for Innovation in Education (ICIE).
For example, during the last week, I have experienced a problem in one of our websites. It took just few hours to communicate it with their staff at the support section, and to get solved.
I appreciate your support, help and cooperation. I would like to make use of this opportunity to thank Matthew G. for his effort and contribution, and thanks to all your staff. With best wishes and warm regards.
Prof. Dr. Taisir Subhi Yamin
General Director, ICIE
Ulm - Germany
Inmotionhosting’s service is very very poor. Please read the fine print before signing up. When I first signed up for their service to host our business server, the web says it is unlimited disk space. But once our server start using more than 10G, they moved our web site to some other server they claim supports larger accounts. Since then, the service is so bad I have to call daily to see what is doing on. All support can tell me is the server is experiencing heavy load. We can’t send or receive emails and our business web site of course is down. When I asked to speak to a supervisor, I was told there is no one on duty and I have to write. They suggested that I upgrade my service to a dedicated server.
I feel like this is a bait and switch where Inmotionhosting is falsely advertising their service of unlimited storage for a share server service and then they will move you to a server where the performance is so bad that you have to either upgrade or move to another provider.
If you are thinking of hosting your service with Inmotionhosting, read the fine print as they will also suspend your account if the server takes up “too much” CPU. And the only way to unlock your account is to call them.
I've been using InMotionHosting for almost a year now. I migrated my VPS from another hosting company that was having frequent down time. So far everything has been great with InMotionHosting with the exception of one thing.
Every time I have tried calling or using their chat system the amount of wait time has been ridiculous. They are very knowledgeable and always helpful but the wait times are off the charts. Even submitting a ticket request for an additional IP address took days rather than hours.
Fortunately I don't have to contact them often because I am happy with the service, but come on guys, staff up a little and answer those questions a little quicker.
In motion is the perfect example of a company that I like to work with. Intuitive, smart, fast, easy and excellent value. They make the others look very low grade in comparison. If I didn't need to host anything with in motion hosting I'd probably just send them money anyway. They are that cool.
Tech support was efficient and to the point and took a few extra steps to save me some hassle later. I am accustomed to getting vague, time-consuming responses from other companies’ tech support staff, so this was a welcome experience.
I recently caused a catastrophic failure in my sites (I'm using a single CMS to hose several sites) hosted on my InMotion VPS. I contacted customer service in a panic. I was not easy to deal with, but they we nice, professional and attentive. My files were fully restored within 4 hours. I'll admit I was a bit pushy, but the InMotion crew was very patient.
I've tried other hosting companies, but so far InMotion has been the best. Their support is great too specially the Live Chat. I usually get any issues solved right away. Thanks so much.
The customer service experience was great. The representative was really patient with me, I didn't understand a lot of technical terms so he took his time explaining nicely breaking down everything to me. I really appreciated his patience.
Last night I had to call tech support because a piece of functionality had ceased to function. The hold time was about 5 mins. I was connected with a fellow named Kyle. As we went thru the issue he was courteous, friendly and very professional. He covered all the bases and we found out what the problem was. It was a recent change to a setting on the server.
Bottom line we got it fixed, Kyle was great to deal with and did a outstanding job.
This is my first time dealing with inMotion tech support and I came away feeling positive about the experience and confidant in the relationship I have with inMotion. And it is ONSHORE!!
I recently purchased a VPS with inmotion and was having some issues connecting to my server while working on the site this morning. I hopped onto the chat support system and connected with Nick W. who helped me quickly and easily fix the problem. He was very helpful and knowledgeable. I just wanted to write and tell you how much I appreciate the good work and customer service. I'm glad I made the switch to inmotionhosting.
First off I have to admit I'm new to Blogging...that being said, there was a time I wrote html code 'in the raw' before fancy software came available. At the time I was working for a small Internet startup attached to our local telephone company. I was a Unix sysadmin and trouble shooter as well as customer support and webpage coder.
Even with my background I found that the WordPress learning curve was 0 to 100 in the first 5 minutes. Because of that, I've had more than my share of interaction with the customer support people.
They have been MORE than helpful and considerate to me with all my questions and problems. Thanks to them I now have what I consider a nice Blog up and running.
I would especially like to commend the support team for making a 'chat' feature available to those of us who require support....it is so much nicer that going through umpty ump levels of a 'conversant' system and then being put on hold with some scratchy music.
I would highly recommend InMotion Hosting for anyone who is looking to establish a web presence.
Tech. phone support has been extremely professional, friendly and skilled. I am not a computer geek so technical support is very, very important to me. They are available 24/7 too.
I have moved 4 times during past 2 months from one hosting company to another hosting. The website was receiving a huge amount of traffic and most hosting companies did not want to deal with that or even offer the quality expert help that InMotion Hosting offers. Even thought you or I can find cheaper hosting, I have decided to go with InMotion Hosting just because of their support team. Their support team has answered already 10 of my questions past two days. The support is nice, knows their stuff, helpful, and understanding when speaking to a person that does not know a lot about hosting.
InMotion Hosting ROCKS!
I found InMotion hosting about 18 months ago. I moved several sites to their VPS server and have been extremely happy with their service and support. The support staff really try to understand what the problem is and try hard to rectify it. In my case i usually only call with the more ODD needs, and in my previous hosting company, i could expect a good full work week to get the issue resolved. Not so with InMotion. Their support staff usually gets me the information i need in the first few minutes without having to put me on hold and ask someone else. Their techs speak real English, and i don't have to guess what they are trying to say. The staff really tries at every level to understand needs, rather then try to read a script at every turn. The value of the VPS hosting is the real kicker. I had been paying 99.00 per server (i had 2 servers) at another company and the hardware was very very old. Very limited in storage options, and i couldnt "upgrade" my storage at all.If i needed more storage i had to add a server to my account!
My Single VPS server is an awesome machine and runs my websites flawlessly at less than half the price! I have five times the storage to boot!
I can and do recommend InMotion to anyone looking for hosting option that is powerful and easy to use. The VPS server is a good option for anyone that wants to host some websites and have more control than the site in a box services, not to mention to make a little money.
They really dont have control of their systems. I have been unable to send emails due to a user with a compromised account. The tools they supply dont. When I say they dont work, I mean you input correct/legitimate values and the return data is null, which is impossible based on values inputted. They wont change your IP. They will give you poor and incorrect information. If your not sure if this is hyperbole I can assure it's not. Just amazement and frustration. Email me if you are not sure. I will show you the email threads. Email me. It's crazy.
These guys really really really suck. My company owns or manages 200 websites for clients so I went with a dedicated server. The song and dance I got upon sign up quickly turned into a nightmare. 20-50 minute hold times, incompetence on every call, and my complete server has gone down 3 times in less than 3 weeks for hours on end. I notice it with my monitoring, and they have no clue the sites were ever down and cannot tell me why.
Also, they don't offer backups, even if you're paying $175/mth. You have to pay for it. They recommended using Amazon S3, so I signed up and then they refused to help me at all with getting set up with it after they initially said they would. I have emails that won't work and the MX records are set up correctly.
Just stay away from them - far, far away.
inmotion sucks. I wish i had known that my website would crash almost every other day. They have horrible uptime, the server would literally be unavailable for a few hours every day. The customer service for tech support is horrible as well, they give you the same generic answer every time you inquire about why the web server is down.
They need to improve their up time most of all.
I just ordered and paid for my new domain and thought the rest should be pretty easy. The following day I received a voice message to call and I guess verbally confirm my account? However, I had to travel for a big family wedding and wasn't able to call back within a few days. In the meantime I felt as if I were being harassed by all the calls from them! They even called me at 7:00am on a Saturday morning, woke me up, and asked if I had a half an hour to confirm my account. I nicely let them know that it was 7am my time (which is MST) and that I would call back next week. So on Monday my account had been deactivated. I called back and was transferred 5 times to the same few departments and had to explain each time why I was calling. Then the last person I talked to kept apologizing for the time it took to reactivate my account and said he was going to give me a discount...but then oh, it was working so he essentially took back the discount! Wow. I've never had such a horrible experience with Blue Host and deeply regret trying out this hosting company.
You guys have the worst hosting service I have encountered. The outages are absurd and there is never any customer support in a timely manner. My Web site is down right now. again...
I have had numerous downtime issues over the past two years. way more then with my previous host. ive spent hours waiting online as the customer service is horrible. after calling in 5 times in two weeks a manager finally contacted me. Site ran great for appx. 4 months after that but now the final straw. Its tuesday and my site has been down since friday. ive spent 5-6 hours waiting on hold to get the problem fixed. same response every time. "we are working on the problem". i called toady to talk to a manager, after asking for the manager i waited on hold for 45 minutes and finally hung up. horrible uptime and horrible customer service.
Used to be a good host, but I think they are overloaded now that they've mounted such a huge advertising campaign.
Support, when you get it, is pretty good, but I've had a lot of attacks on my websites and lots of unexplained failures especially with Wordpress.
Right now I'm waiting for a support operator to answer my call. I'm told my wait time will be 82 minutes!!
Easy hosting, excellent customer service I always received a quick and helpful response to any queries.
I've been with InMotion Hosting for about 3 months now and I am definitely moving my site to a different provider. The main reasons: too much unplanned downtime and overall very slow performance when the site is actually up. I subscribe to pingdom for monitoring and it reported 233 incidents of downtime in the past 3 months. Many of them are 5-10 minutes long, others are 30 min or more. The last and the worst outage lasted for 24 hours and I am fed up.
The worst part is their support structure is completely opaque. You get to front-line support and all they can do is tell you a standard response: "Thank you. Systems administration has identified an issue with the server that houses your account which requires their immediate attention. They are working diligently to resolve this issue which we hope shouldn't take long. Unfortunately, we are limited on details and do not have a time frame for resolution, but you are welcome to check back with us every so often. We sincerely apologize for any inconvenience this may be causing you and appreciate your patience." - that's a quote from the actual chat with one of their support folks.
Every time I pressured for actual reason of downtime, they'd tell me that "Any sort of past downtime would require an in-depth resource review of the server, which doesn't lend itself well to chat. I would recommend you submit these pingdom results to us, and ask what the cause for the downtime was via email to [email protected]
The root cause of the problem, of cause, is that their admins are either careless or simply don't know how to keep services consistently up and running. They also don't listen to their customers' recommendations. I actually ran Unix and Linux-based hosting for large outfits for over 10 years and I know that if your site consistently gets the error message "Error establishing a database connection" it's time to check the MySQL server for any software misconfigurations or hardware issues. Unfortunately, their answer is always "Our admins have restarted the server". They never bother to do any sort of in-depth troubleshooting, so if you do run into an issue, it will never be fixed.
In short: Highly urge to stay away from Inmotion Hosting
It seems that the only reviews I find for InMotion hosting are positive. I have not had that experience with the host. Yes, their support is good, but I really didn't expect to have to contact them almost every other week because our website was down. I cannot login to our WordPress site in Chrome with this host, only Firefox (I'm on a Mac).
I have had technical problems that were solved, but only after hearing a lot of words I didn't understand, and after my request they fixed the problem, only to have it reoccur over and over again.
I do not recommend InMotion hosting.
MULTILINGUAL SITE WOULD BE PRACTICLE, ESPECIALLY FRENCH FOR ME.
Custumer service too, would be nice to have some multi lingual representant.
We've been clients of InMotion with an Elite Dedicated server for about 6 years now. In the last 1 to 2 years, InMotion has managed to lose all of our trust. Between "accidentally" deleting private keys associated with SSL certificates (and then telling us it's an unsolvable problem), last year's Tiger M@te attack and the wall of support, we've taken it upon ourselves to move all 60 of our clients away from InMotion and to Nexcess.net.
Tony @ InMotion: You're awesome. You have saved our clients on multiple occasions.
I want to be able to do something very simple and crucial. I want to write in LaTeX. I could use it in WordPress, for free, but it seems you guys won't let me use LaTeX.
Please let me use LaTeX on a shared network.
I just want to say that I am amazed with the fast and quality answer I received from your team in regards to our sites (lack of better performance issues). Dustin P. performed an analysis and provided us with insight to initiate a set of steps toward the improvement of the overall performance of our sites.
We really appreciate to have a responsive and professional team at inmotion that can support us at any time.
As an employee of InMotion and a customer at the same time I see the two sides of the coin. We take very good care of our staff and at the same time make every attempt possible on our part to make sure our customers stay happy. We spend a LOT of money on support and administration. Customers have NO idea what we do to keep everyone behaving. On one hand we have to keep the quality of service high. So a customer starts using 100%+ core cycles on a shared or VPS server. We have no choice but to take them offline, IMMEDIATELY, otherwise the 100+ other angry customers who share that server will call in asking, "WHAT THE HELL IS GOING ON? My site is down." We don't have the resources to kill your individual processes on the site, we have countless other customers who need our assistance at all times. Everyone at InMotion pitches in to help, nobody spends a second idle. On the other, we have the value "The customer is always right." and if we suspend an account because of abuse, then we have failed to provide adequate resources for a customer. But considering what customers pay, we do the best we can. When you pay $9/month for a spot on our server, we cannot inconvenience and slow down the other customers. And finally, for the customers as an employee, if you make it hard for us it makes us look bad. You CANNOT verbally abuse the staff. We stand for the customer, nobody else.
As a customer I manage a small personal blog website on the shared server. I don't get many visitors, I use security measures to help prevent hacks and I rotate my passwords and use optimizers to prevent my site from breaking the server. I've never not been able to access my site.
I've seen angry customers leave because of their naiivete, trying to run their income earning sites on a shared server or VPS when, if you don't want to experience downtime, pony up for a dedicated server. That way it is virtually impossible for you to experience downtime unless YOU did something. These customers always come back and say, "You know, I was wrong. All I want is your help, I'll listen."
I have also seen people say "Why does my site keep getting hacked?" or "Why did the domain transfer fail?" 99.9% of the time, you didn't follow our instructions. You, the customer, are responsible for your site and it's security. We ensure your data doesn't get lost, as long as you do what we say. We make everything as clear as we can, and on more than one occasion I go beyond my duties to explain every last detail for someone or to fix their site when the problem lies with them. I love every customer that I successfully help, even those who get angry at me for doing my job, you are why I have a job and I thank you. All I ask is you read this, before you sit and bash our company for poor service, reflect on what I have just wrote, and if we have done something to upset you, please just call, email or chat with a tech one more time and see what we can do. I don't want anyone to leave the company at all, and I work hard on your behalf to get this done, and if I happened to handle anyone who got angry and left, I am very sorry I failed you.
InMotion Hosting sucks! I have been doing business with inmotion for about 4 years. Until this time there have been no issues to talk about. I own a music store and on my website I have a news and events page where I list any projects that my music teachers might be involved in and one of the teachers played on a music cd that I listed as one of his many credits on my News Page! The women that owns the company who recorded the cd sent a letter to in motion saying that I used her name to promote my business and that I was infringing on her trademarked name. My lawyer said that her claim is ridicules and that it would be like asking coco cola's permission to state on my news page that i drank a can of coke yesterday. In Motion preceded to take sown my website without even notifying me that they were going to do it and not even asking me my side of the story. They are negligent and costing my business money by taking down my website for a bogus claim that they didn't even ask my side of the story and I am their customer not this crazy women. I immediately switched to another hosting company and they saw no problem with the content of my site. Stay Away from this company all all costs!
No complaints whatsoever, I used the service for a school project and simply didn't need the services any longer. I was helped by James (if I remember correctly) who was extremely helpful in ceasing the payment on my account. I plan to use InMotion in any future projects.
I have the lowest tier VPN account with inmotionhosting. I went with them because they're pretty cheap considering they provide shell access with optional sudo access, which was important to me because I do lots of backend scripting. They run CentOS on their machines. If you're used to Ubuntu, you will probably find CentOS annoying. I certainly did. Ubuntu seems to have a larger online user base, so if you run into problems installing/updating programs, I almost always find Ubuntu solutions before CentOS solutions.
Running scripts on the CentOS has been pretty annoying overall but doable. They have a mechanism which will kill your process if you consume too much memory. This is frustrating and can make you feel like you don't have total control over your VPN. Of course, you could go for a dedicated server, but that's a huge step up price wise. It wasn't worth it for me, so I just stuck with inmotion and just make sure my scripts don't consumer too much memory or they'll just fail (without notification I might add).
Overall, their support is not bad. But I wouldn't call it great. I think they handle far too many customers to spend much time with any one customer. I've frequently had problems with my mysql server fixed, without any info on how to avoid the problem in the future. Naturally the problem happened again, causing my site to be unavailable for a few hours. I was able to fix the issue on my own, but it wasn't without spending considerable time digging into random online sources. There have also been problems with the nameservers that I had nothing to do with and caused my website to be offline for an entire week. This was really unacceptable, and I considered switching to a different company.
My overall verdict: inmotion is a pretty good choice if you need a cheap VPN. However, don't expect to have very competent support for backend issues. Inmotion has some good people that fix backend issues, but in my experience they are hard to reach and you can only reach them after some less competent people try to fix your problem. If you're going to do lots of backend scripting, make sure you really know what you're doing, or else you'll run into trouble and it can take half a week to a week for a real sysadmin to step in and help you out.
Support took over 90 mins to get on phone, email down for 3 days and service rep does all he can do to keep me away from supervisor and level 2 support, can't get the same answer twice. No one seems to really knows whats going on, web site says all is normal
tech 1 says east coast serve down
tech 2 says they don't support ios devices.
looking for better host...
They were knowledgable enough to fix my problem without being transferred five different times, oh and u can understAnd what they say AND you were not on hd long!
I called on a Friday night, got the account set up quickly. Uploaded my files in the early am, and all was well.
Responsive and clear instructions.
I have overall had a good experience with InMotion and with uptime but entered technical support chat as my website was down for the second day in a row (for a short period) I was on hold more than 10 minutes before someone logged on. That person's response was a link to plan that cost more money. We do not have much site traffic and do not need to pay more money for what we don't need. I thought the upselling tactic instead of actually addressing my problem was very inappropriate. When I said that it was not satisfactory he said that he would connect me with someone more qualified to help. 5-10 minutes later he came back on saying that it was reset and should be back up. I did not find the experience satisfactory. Otherwise InMotion has been fine.
I just moved my website to InMotion Hosting and have been very pleased thus far. Here's a copy of a message I sent to one of their Support managers:
"I am writing to express my appreciation for the exemplary support services I received today from Juan, one of your support techs. He was courteous, patient, professional, diligent, and proficient as he worked to resolve the evidently complex problems with my website.
I migrated my site only yesterday after having become increasingly frustrated with the tech support offered by my previous hosting provider. One of the primary reasons that I elected to move to InMotion Hosting was the promise of excellent tech support, and in his efforts today, Juan certainly fulfilled that promise.
Please convey my thanks to Juan for his assistance today. In my opinion, he represents InMotion Hosting exceedingly well, and you are lucky to have him on your team."
In Motion support "sucks" as you put it because they do NOT READ my support emails -- or if they do they don't understand.
I asked for an INVOICE to be produced for me in respect of a bill automatically paid by credit card.
First I get a copy of the receipt (I already have)
Then I get a totally unformatted email as an invoice - and it's also the wrong invoice!
Please train your support staff to read emails from customers, and actually provide what is asked for.
I even asked for the invoice giving the precise invoice number and date - and still they couldn't get it right.
Good customer service. People are always friendly, polite, professional and solved Ny issues or questions we would have.
Inmotion sucks because it takes at least 30 minutes on hold to reach support. From there, they drop the ball many times when you have urgent issues. Then, you have to call them back to let them know what they messed up. They have a front line staff that does a really bad job of communicating with the system admins. They rely too much on email. Their security is pathetic--ask you to send passwords via email. Their prices are reasonable, but when you have an urgent issue, forget it.
Their customer support is the best I've experienced anywhere. This is one of the main reasons we stay with InMotionHosting. Website management is easy, and their support people are knowledgeable, available 24/7, and have always answered by questions and resolved any issues I've had.
Recently, Michael L. helped me resolve a systems resource issue with our Wordpress site by referring me to the super cache plugin. Since April I was slowly moving our blog pages over to Wordpress, and didn't realize I needed to install a caching plugin. When we turned it on live, it suddenly used up too much of their system resources and that shut our entire website down, including email. In a matter of minutes, Michael identified the issue, steered me to the cache plugin, and sent me a step-by-step article which walked me through how to install it and get it working.
Then today I needed to figure out how to delete the comment box that was showing up under each blog article (to prevent spammers from posting garbage on the blog). Another support person steered me to yet another article on their support site with step-by-step instructions for editing the html code to do this. No - it didn't work to simply un-check the comments boxes in the WP them options area.
Their online support site is awesome as well!
If you're looking for a web host, I definitely recommend them highly!
Lance provided exceptional customer service through his patiences and clears explanations of features within the c-panel such as the auto installer feature and resource usage feature in reinforcing why I enjoy using inmotion hosting for my websites. He was a real pleasure to talk to. I wouldn't choose any other hosting provider. Inmotion always exceeds my expectations with every call 24/7!
This is just a note to say thank you for being there. Your tech support team is awesome.Today I had the privilege of speaking with John M. and one other tech support rep and both were very professional, friendly, and knowledgeable. My problem was resolved quickly. Thank you, William O'Neal www.williamoneal.com
I went to their support site to get help with a DNS issue. I saw the "Support Chat" feature and thought I'd give it a shot. Was greeted within seconds of the window opening. Asked my question and got exactly the information I needed right away [Craig H - very helpful]. Was back to getting my real work done fast - couldn't have asked for more.
I always have a pleasant experience with their knowledgeable staff. They are always very helpful and willing to do research for me on the issue I have to deal with. I love that I can call, email, or chat to speak with their support staff. It makes it easier to conduct business in the appropriate manner for the situation.
Keep away of these guys. They were great until the fall of 2012. After that I had multiple problems with them. After they moved my web sites to a new server on June 14 2013 one of my web sites had a problem with encoding and all the information in the database became unreadable. Two weeks from then the problem has not been solved yet, my multiple calls and emails to tech support have no effect and seems that they just ignore me. I cannot even dump my database and transfer it to a new hosting because all the info in the database is corrupted. So I do not know what to do and seems that all the information collected in the database during the last seven years has been lost. I strongly do not recommend anyone to use this hosting.
Edward P did a great job helping me out...Just wanted to let you know that i am a satisfied customer
Website was down more than up first week I had it, they said they had to move the server. Seems to me it should have been caught before I called as it had been going on for days.
Edward P was understanding me very well...and he helped me clearly and also suggested me some page to help me get better with my website....thanks for the support...in-motion hosting is one of the better hosting i found so far and its faster then other hosting service...i hope u guys keep continuing your best service...
I had a very good support experience with Cory R. He was very imformative and answered all of my questions quickly and politely.
The support was, polite, efficient, and effective. Overall, Excellent+. I have been a customer for a couple of years and have found InMotion to be very responsive.
I have dealt with inmotionhosting.com for many years now and only on about 3 occasions did I ever feel the need to ask for their help! I am able to have many church related sermon videos on site without any downtime whatsoever! I came from a nightmare web hosting company before trying inmotionhosting and I did my homework as far as reading reviews and checking out their BBB ratings! It has paid off as I have now been with them for approximately 8 plus years! I have recommended many people to them over the years and will continue to do so because people need to know that they can depend on a hosting company and not have to stay on phone support more than they stay online! As far as their tech support, you can call them up and they do their best to take care of any problem you are having! Also you can understand their language which means a lot to me in this day and time! So much that I just purchased another site hosting lease for a year on top of the church site they host for me!!! Thank you very much and keep up the work inmotion!!!
I think that InMotion Hosting is a great wesbite money well spent they give you a lot of options to choose from and there customer support is awesome.
I wouldnt use this company again if they were the last ladder from a burning building - had multiple accounts for a decade and service and reliability just gets worse and worse. on our fully paid up pro account:
we made no changes to our working sites but suddenly their pointed to a non-completeing dns - almost 2 days of lost email and websites
"we didn't want to call you as it was after 8pm" so we suspended your sites instead
"your using too much unlimited disk space, please download by ftp and remove some files" complying with request and downloading by ftp only to have account terminated. 10 years of website content/links/structure etc lost. All the small direct links that customers have made to our content wiped out.
Use at your own risk, used to be good but now a nightmare - not worth the stress/hassle/aggravation
Probably one of the worst web hosting I ever used.
Moved last year the web site on InMotion hosting in order to find the website after 2 weeks blocked and not accessible.
After four days of trying to reach the support team, they told me that the web site used to much of the CPU so it was blocked. Instead of killing the offending process they blocked the whole website. (We bought the most expensive web hosting package from them.)
Few weeks after that they blocked the web site again, this time too much memory used. Again four days to resolve the issue.
The only web site that can run on Inmotin hosting is pure html that is not accessed very often. This is probably the only setup that will not cause you any problems.
Support team is a disaster. They wanted to know all my passwords, credit card numbers before they wanted to provide any sort of help.
Security of the clients seems to mean nothing to them.
Cannot wait to move to another provider.
Been with Inmotion for almost 8 years now...but I am definately moving elsewhere this year. Their customer service is absolutely awful. Its funny, because 8 years ago when I signed up it was the reason I stayed. But now I couldn't say enough bad things about it. Their customer service is completely useless. They can't help with anything. They will bill you for things that are supposed to be included in your package without asking and refuse to refund you when you complain.
The hosting quality itself is fine...nothing special, not bad. But no reason to pick them over any other inexpensive host with the lackluster quality of their customer service. I'd look elsewhere.
Not to be trusted. On the first sign of problems they become uncooperative.
When our site, hosted at InMotion, suffered a wave of spam attack they disabled the site and refused to bring it back up without us finding some 3rd party service that would shield the site from spam attacks.
And I am not talking about capcha and other such measures because those were set up on the site.
They asked of us that we use some 3rd party service to block the spamming servers because they do no offer that service and refused to reactivate our account.
Also, customer service is not their strength. We tried contacting the 24/7 service and were told that we need to talk to a system administrator but.. they are not in so it would be best to contact them by email. So we had to wait for hours for a response pe email.
I've been a customer for many years and wouldn't recommend inmotion if they were the last ladder out of a burning building.
in the last two months alone they chose to insert a non-connectable random dns so my sites and email were un-locatable for almost 48hours
and today with my account paid up until 2015 - i have a "unfortunately this website is currently unavailable". when i contacted customer support to find out why my website was unavailable his response was a :-) yes really his response was a smiley face that my website was unavailable
avoid at all costs, the aggravation is just not worth it
Design services = SUCK.
Hosting seems fine. Do not use these people to build a website. After 6 months, I still do not have a wordpress website with good SEO visibility, nor a funcitoning ecommerce. I'm stuck with a porrly functioning site, support staff that won't finishin it, no more startup funds. They recommended I set up my own banking terminal, misleading me to think Paypal wouldn't allow me to take credit cards on my site. They told me I had to set up my own payment gateway if I wanted to accept credit cards. Now I have banking fees every month to pay, while I still have an ecommerce site that doesn't work. When I showed them paypal advanced, and that paypal does in fact allow you to take credit cards, they were perplexed as to why I was upset. They either do not understand ecommerce, or only know enough to recommend bad options. Everything that could have been done badly or wrong was done terribly worng. It will cost me another thousand dollars to cancle the banking services and sign up for a paypal advanced account.
Also, they advertise SEO specialists. THEY DO NOT HAVE SEO SPECIALISTS!!! they told me so over the phone. They have a webdesign service that installs plugins that breaks the basic META tag information. So angry.
Again, do not give these people your money.
As someone new to website hosting and building. Had a little difficulty getting started. But the staff were always VERY quick and extremely helpful. No hesitation recommending them. They've also updated the site, so it's much easier to use.
Tried to simply setup account and got a continual error. Finally gave up and called company to see about a refund on my credit card. They said my card did not actually get charged. Well guess what was on my card when the statement came in. That's right a charge for $47.70. Tried from October through 1st week of April and finally got a email that said they would send me a check because it was to late to refund to card. Then they did not do that. SO I filed with Better Business Bureau and the company contacted me to resolve the issue. They left a message to call a particular person and gave that extension saying they only had a few days to respond to BBB. I have left multiple messages. Now my BBB file says they did not respond to first request and BBB shows they have now sent a second request. They are supposed to be members of the BBB. Bad business practices. Be Aware.
I have been with theme for 3 years, but the last 6 months the service became to good at the worst thing that ever seem.
All the days are errors sending emails, your server are on SPAM lists so you can't send because there's a block, the support service is the worst, they answer your question and CLOSE the ticket, heeey, an answer is not a solution, their char on line is always busy and always answer, check your config on outlook.
In resume, if you need a serious service don't even think to get in with them
Awful, constantly down, constantly screwing up. I mean they can't even get the correct renewel dates for things like your SSL certificate. My sites always take a lot longer to initially load than they're supposed to and it goes down at least once a month.
In the process of switching now.
I have been with this company for 5 years now and have given many 5 star reviews in the past. I am writing this less than perfect review due to the several times in the last 12 months they have made some real headaches for me.
Last week they did some updates to their servers because of the Wordpress security problems. Well this somehow did something to all my Joomla sites and they were all showing errors and some pages not working anymore.
I was on vacation when a client contacted me saying their site was riddled with php errors all over the place. I started checking and all my sites were malfunctioning. Contacting them took a half hour and then they were adamant that it could not have been that update. After being told by the online chat that they don't support this anyway I had to call them. I finally convinced them they had screwed something up and they said they would fix it and send me a notice it was done. Well they did fix it but never sent me a notice. Pretty annoying to say the least. Not even a sorry for the inconvenience.
The week prior to that another upgrade to the system had stopped the httpd service on my VPS account. I contacted support and the guy actually just gave me a link to the WHM instructions. I almost hit the roof. I told him all my website were down and now you are telling me to go read up on how to fix it myself. $40 a month for hosting and I should go fix it. Who knows how long they were down either. After I got somewhat agitated with the guy he finally just explained where to do it. It was like a 2 step process and I made him wait until I got there and tried it. Well it didn't work. Whatever they had done was more than restarting the service. He sent it to the second level and they were able to get it fixed. Just glad I was persistent. I have learned over the years to not take their first answer.
Six months ago there was some major issues and I was back and forth with level 3 support for over 2 weeks and it was a disaster. I got a different answer every single time I got a reply from them. Each was a different support guy. Eventually it appeared to be working again but they never admitted to anything and they all sounded like excuses to me. A bunch of technical explanations that were obviously meant to confuse me.
Bottom line here is, be careful to some extent. Be ready for some unexpected twists and turns if they make changes to anything. Also do NOT expect any apologies from them either. I guess they would have to admit the did something to warrant an apology. To be fair, I have had some excellent support form some of the agents. These experiences even prompted me to write to their managers to tell them about it. So it's not all bad when something goes wrong.
I'm very disappointed in my move to in motion hosting. I have a company with around 70 website clients. I worked with Hostgator for over a year without a single problem, but I was starting to outgrow my account with them. I decided to switch to In Motion Hosting to get a dedicated server, and because I thought I might get faster customer support. I was wrong.
The support team can only handle very simple questions. If it's something they don't know how to do you get sent to a higher level and they never tell you what's going on. The server that they put me on crashed for an entire day about a week ago and I woke up again today to find it has crashed again.
I addition to this I have been on the phone on a weekly basis with them trying to fix strange problems that seem to occur each week. My IP address got black listed somehow, random sites lose their DNS settings and go down. Pretty much one disaster after another.
I would expect a refund, but I'm sure that won't happen. I can submit a support ticket for it though I bet :)
Didn't know how to "rate" them by stars. I have been very happy with them for 5 years. BUT, when I signed up I received a "free domain name for life" and now they say sorry it's no longer free. And check our "agreement" we are allowed to do this. I don't know what part of "for life" they don't understand. This is a breech of trust. I will go elsewhere.
They used to have a team that could answer your calls within 10 minutes..now without fail and regardless of the time of the day I wait 20 minutes just to talk with someone. I'm sorry I went with this company and would definitely go with a cloud base system. Stay clear away.
Inmotionhosting claim 99.9% uptime on share hosting on sale page, but after buying plan I got 16 times down time in a weak.
When I complaint the issue with website monitor report they said to upgrade VPS for better uptime, their is no uptime guarantee on shared hosting plan.
When you buy shared hosting on inmotion, you will get good service for 3 month, after they will send you a "Server shift" email and transfer to another server where you will have downtime every day.
So don't buy inmotionhosting.
I cannot believe all the positive reviews I see of this company. My website is often so slooowww to respond... Once again (seems monthly) I am on the phone with InMotion (and waiting a good 15 minutes to get a live person) with them telling me there is a problem with the server and it is being worked on.
I can't stand their message "your satisfaction is guaranteed'. I ask what that means but cannot get an answer.
InMotion has destroyed my business with their slow shared server response time. People click on my AdWords ad to find nothing on the other end many times.
I don't know what happened to this company. They use to be great, but I'm leaving. Spent thousands of dollars with them and all they can do is tell me that my server is, "Actually very fast and isn't showing errors." I have lost thousands due to downtime!
A year ago they got hacked. My webpage showed up with a big "This Site Hacked." At first I thought maybe it was just my site. Turns out that many of the servers at Inmotion were simultaneously hacked.
They went up on my billing last month.
They forgot to pay the registration fee on my domain!!!
My email didn't work for a week. I had to call several times and each time they said we will fix it soon. Then they sent me an email to my alternate address saying that the problem was fixed. Guess what, it wasn't.
Every time I have an issue that is on their side, they respond without fixing the problem and treat me like I'm an idiot.
I told the tech support I was getting 503 errors. The technician replied, "Whats that mean?"
Like I said, they were great for years and I hope they get their act back together, but it's to late for me. I am gone!
I went through all the reviews and saw only goood reviews about InMotion.
Badly i cannot say the same thing.
-They claim to offer you VPS plan but it s not.You even don t have your own nameservers.
-They claim to give you 2 IP Addresses they don't. You have to ask and if you re lucky or maybe nice to them they will set up that for you.
-My website on their "VPS plan" was slower than my plan on my shared-hosting Plan.
-I made a few tests on my Prestashop install and the server already crashed that never happened to me before
-You pay a high price for what you get. Better to go with myhosting.com at least it s very cheap and you receive more things.
-Oh ya and when you ask to cancel it takes them 72Hours to send you a confirmation of the good reception of your cancellation.
I can only say not cheap not necessarily means good hosting company.
I chose InMotion Hosting because of good reviews. Unfortunately, I have not had a good experience. They have suspended our site twice. The first time without any notice, the second time with 6 hours notice after close of business EST. The reasons for the suspensions varied with every email. After the first suspension, we did everything they asked for (except 1 minor thing).
I suspect the real reason is the site is too popular. Don't be fooled by having unlimited disk space and transfer. They have limits in other ways.
Of the 4 hosting companies I have used over the years, I have had more problems with them.
I'm not very experience, but support people have guided me through everything I needed to do in plain and specific language.
Great 24hr support. Affordable hosting. No bandwidth or storage limitations. And the servers support all the languages that I need.
For me InMotion Hosting was a very good match. I did not run an online store, but a small personal portfolio site for job hunting purposes.
The loading times for people accessing the site were very good, and I experienced no downtimes during my two years of using the site.
Whenever I had a support question their support staff would always be very helpful and managed to get me the solution I needed, they were also very polite.
I've since cancelled my site since I had no need for it, but if/when I get another site I'll most likely go with InMotion Hosting again since my experience was nothing but good.
Great technical service team, very polite and professional. Always willing to assist to expedite diagnostics to errors and fulfillment of a properly working website and uptime. Very happy to have my sites hosted through inmotionhosting.
I recently had two experiences with InMotion.
The first was a call from InMotion to help me design and develop my website. I did not get spammed, but there was appropriate follow-up. The InMotion employees were respectful of my having employed other website designers, but still took the time to explain their value proposition and ways to benefit my website. Effectively met my needs with no attempts to upsell and badger the customer.
The second was a chat session for technical support. I needed to understand some privacy settings for my website and the support staff graciously answered my question promptly. Friendly and efficient, what more could a customer ask for?
My reason for writing is that it seems that every time I go to check my websites or emails, I'm locked out. Inmotion support tells me it's because I'm over using system resources, but then they tell the cause is coming from an application tool that they provided (and that's after sitting on hold for 20 minutes waiting for a sysadmin to switch back on my sites.). This is getting old.
Support has always been there, and they have been courteous, friendly, knowledgable, and competent. ** and this last sentence is to fulfill the stupid requirement that reviews be at least 100 characters long. **
I built my site, iweb, visited your site, set it up and was online the next day, great support, thank you!
I have been using inMotion for about 5 years now. I have never had any problems with my site. The best thing I can say about them is almost never have to call them about anything. I did give them late last night and yes they were there and solve my problem in minutes.
InMotion Hosting is great! I have been with them for almost 2 years now. I started on the power plan which is one of their shared hosting plans. I have since grown and now have several sites getting good traffic so it was time to upgrade to a VPS. The transition was smooth and quick and everyone there was very helpful. Ill be a customer for life if they keep this up!!
InMotion Hosting Support system went like a breeze. Even from Japan where I run my business, I could chat within seconds with someone and we could quickly agree on the next steps for resolving a technical issue in few minutes. Whole problem solved without any trouble in an hour. Definitely recommended.
Customer service is very knowledgeable, friendly, and fast. I called twice and both times we had resolved my problems. I would recommend InMotion Hosting to all my friends.
We have used InMotionHosting for about 10 years now, and only had one problem when they upgraded their servers. They have great support and were able to fix the problem while I was on the phone.
I had some problems with your online chat . It started up then drop. This occurred for two days. But when I finally called Bob was able to correct the log on issue I was having with cpanel pretty fast. Overall things are going good. I have been a costumer for less than week. Other than the initial hiccup everything is going fine.
InMotion Hosting is amazing. Firstly because its web hosting is top notch. Websites load quickly and are never down. But most importantly for its customer service. Whether you call at 8am in the morning or 11 p.m. at night or even 3am in the wee hours of the morning, you get a customer service professional who is smart and amiable who always fixes the problem. You can't beat that type of quality.
When my site was hacked, customer support quickly found the file and resolved the situation. Customer support was knowledgeable and friendly. What else can a business owner ask for?
We have been thoroughly satisfied and impressed with the service provided by Inmotion Hosting. We never experience downtime. Their customer service and technical assistance
are second-to-none. Their plans are full-featured and support everything we are currently doing and plan to do in the future. As a small service business we depend on a reliable and low-maintenance internet presence. We couldn't be more pleased. We have been recommending Inmotion to others and will definitely continue to do so.
i think it has been very good all round from service to support
never had an issue and time frames have been good for support, there seems to be someone available for help live also if needed which is very good
If possible, all service packages on each category can be more easier to be selected.
Online chat for question is a wonderful experience for users.
I switched to Inmotion from yahoo, because of the price. Inmotion has a great price per package that you can't argue with. Whenever I've had any questions or concerns, be it technical or otherwise, there seems to always be someone available to talk to on-line or on the phone, with little or no wait times. What's even better is that the person you end up talking to is extremely knowledgeable and can answer you questions right away, no need to be transferred to anyone else. I find their web hosting to be second to none, that coupled with there awesome support, will have me as a customer for a long time.
I have had only positive experiences with InMotion Hosting. I have lost track of how many years I have used their services, but I think it has been about 8. Why change when you are getting what you need?
InMotion Rocks. It is easy to make contact with a rep and they're knowledgeable, friendly, and articulate.
Their overall price is very good but you’ll be highly disappointed with their service. I’ve had numerous downtime scenarios with InMotion and lost a lot of traffic due to this. It really sucks when there are over 20,000 visitors per day that visit my website and want to know why it’s down…. yet again.
If you don’t care about your website’s visitors, then go with InMotion . They say that good news travels to 7 people while bad news goes to 15. InMotion is “bad news”. Go elsewhere, NOW!!!!
As for my new plan, I've already signed up for HostGator's dedicated server.
I have had uptime issues with inmotion from day 1. they could not fix, so they moved me to a new server that was "less crowded" (their words). that worked for 3 weeks. It's been having downtime issues again. I installed pingdom to report and track downtime. It had 9.5 hours of downtime, this week! they said they "don't see that on their side" and that pingdom's servers could be the one at issue. (note: i verify its down when i can, its always been correct).
When I attempted to troubleshoot the new server downtime issues, chat reported that they were having problems with that server and couldn't troubleshoot at the moment. During a 6 minute downtime period today, I got on chat and waited for someone. By the time he got on, the site was back up. he said, "o.k. it's fixed. anything else i can help you with"? Upon reporting my having nearly 90% uptime instead of the promised 99.9%, he said, the 99.9% was calculated on a yearly basis. Well, they are going to have to show 110% uptime in order to get it back to 99.9% at this point. PLEASE DO NOT WASTE YOUR TIME HERE! They do not care about you once you pay them for a year hosting upfront (thats your only option).
It sucks as a good host, they got downtime more than uptime, their email service is so poor, it bounced several times, while even testing mail from localhost to localhost still get into spam, their Website design service sucks, throughout the last 2 month, my website was down for almost 7 times...While pinging brings back Request Timed Out, tracing brings back no specific result, my visitors were complaining...
...But, what can i do?, i had to move on to Godaddy.com
I was very happy with inmotion hosting until recently, without warning they will make your websites unavailable, no warnings, just boom they'll shut you down, I've now been 1 day without access to my websites, e commerce sites and my Email, is this the way inmotion should be treating loyal customers? truly shocking, I've requested my sites by put back up but until now they are still down.
The cause? It seems they don't like one of the programmes offered through their Cpanel (Gallery) use it and expect to be shut down just like that, no warnings, no care about your loss of work, loss of income, incredible.
the worst provider yet. site has been down over 20 times in the last 6 months. stay away from this provider. totally unreliable. it seems that mst of the positive reviews are written by the inmotion hosting staff. worst ever
I took a deep breath... didn't help one bit! I've been a client for one year. I manage a corporate account which I will personally shut down first thing tomorrow and I also manage a personal account. Several hours ago Inmotion decided that my personal website is pulling too much resources. My traffic hasn't changed, it has always been between 2 and 4 thousand visitors per day, which isn't small but it's nothing new. So what do they do?
Without ANY WARNING they shut down my account until I spoke with a representative! I called them as fast as I could, only to hear that there aren't any representatives on the phone until the next business day!!!! INSANE! DO NOT RELY ON INMOTION HOSTING!
For the record, my personal account is (WAS) using a VPS 1000, this is not the type of account which sucks resources without paying!!!!
I have been with many hosting companies but I tell you Inmotion Hosting is the worst. Everyone else have implemented the new updated Cpanel and they still running the old with a lot of security risks. I have had a number of websites that had been hacked and they kept blaming Wordpress and Joomla with vunerability even though I have same versions in other hosting.
My site is down all the time and all our clients always calls and complaints. Who wants that? Their 99.9% uptime advertised is not true and someone needs to point that to them ASAP.
Horrible hosting all around. Careful when giving your financial information because it is virtually IMPOSSIBLE to remove it. Also, their account management is ridiculous. Everything for the most part is still done via EMAIL. They even ask you to include your master password in emails to verify that it is you? Talking about security BURP 101? Horrible. Don't use these guys.
I know nothing about IT. If you know how to make a website, the features are all there. I used the sitebuilder and the website I have is way better than the one I had through Microsoft. I wish that CPanel was as intuitive. The customer service is amazing. I have used the 24/7 chat several times and they always resolve any issues I have immediately. My issues have been only my own limited knowledge of how to make a website work the way I want it to- lol. So far, I am only a month in to my web experience with inmotion, but I am quite pleased with my decision.
I have been with inMotion Hosting after switching from 2 other major hosts. I have had a much better experience with inMotion. They are great with support and provide good hosting. They were a little bit more than some of the other hosts, but I think I need something a little bit more as I host several websites. They also had a great option for Email.
I am giving a minimum overall rating due to the reliability problems with Inmotion. When signing up for their service, I had not noticed the disclaimer in their terms and conditions, which states that they can cancel an account at anytime as they wish. And exactly this is what they did: from one day to the other, our sites were offline and our access to files and mail blocked. They did this after accessing an email addressed to us without permission; the email was from an attorney asking us to make changes to our website for copyright reasons. Note that this was a regular email sent to us - NOT a DMCA notification, and NOT sent to Inmotion! Our desperate emails to customer service remained unanswered, and instead somebody who called himself an 'external counsel' (Christopher Gonzalez) emailed saying that he was forced to suspend our account due to this DMCA notice - though there was no DMCA notice, not even an informal request to Inmotion (I doubt that this person has a background in law due to his lack of understanding of the DMCA process etc). But it gets worse! When threatening legal action against Inmotion, this 'external counsel' accessed our account with domain registry that earlier worked as subcontractor of Inmotion, modified the name server settings so that all our websites (which were in the meantime hosted elsewhere) would no longer be accessible, and then locked the domains preventing us from making changes or transferring the domains to another registrar. Though this action was clearly illegal, he used it to effectively blackmail us: we had the choice of (1) signing a guarantee not to sue him or Inmotion and he would immediately release our domains, or (2) we could start an expensive legal process which would have released our domains after about 4 weeks and a huge legal bill.
I hope that sharing our horrible experience with Inmotion will save others from a similar fate. They could do it to us, they can do it to you.
They appear to overload their servers. We bought the "Business Class" hosting expecting higher quality than your typical shared web host. We were wrong, dead wrong. Constant downtime on the ecbiz83.inmotionhosting.com server. Suffered from MySQL being down to the entire site being offline.
I have been with Inmotion Hosting for about 2 years. Laziness on my part for not leaving them during that time. I should have done a better job researching hosting sites. Their customer service is non-existent. As a novice (website), I wanted my site up-dated so I contacted their design service, biggest mistake ever! All they did was promise a site (for 5 months) when they finally produced a mock site it was my same site in a different format (wordpress vs drupal). 5 MONTHS all I got was my same site. When I objected they put me off for another month. I finally cancelled and lost several hundred dollars of my money (had to pay every month while they did nothing) Satisfaction Guaranteed ? Thats a joke. I guess if your reading this your all ready skeptical about this company. There other hosting sites out there that DONT have the word "SUCKS" when you google them.
I agreed to transfer my site to inmotion 3 weeks ago, worst decision ever. I was told a down time of 2 hours but had no emails for 2 days, two weeks later website doesnt work but inmotion managed to delete all my email accounts which i had to reset. As soon as I started sending emails they were bouncing due to poor reputation.
Terrible customer support, website was turned off due to a billing issue with the company that started my website. They were hung-up on several times by inmotion while trying to resolve the issue, even hung-up on a Bank of America representative that was trying to resolve the issue. Very rude with no compassion for the customers issue. Had to move website to get it back online.
Yes, InMotion offers a good value, and initially I was very pleased.
But I am afraid that they may be falling at the seams, as, in our experience, little by little things are breaking down and are not being fixed. Instead of addressing issues, we are told: we're aware of the problem, and we do not know when it will be fixed,
* Automatic logging has been broken for a 5 weeks. If I want the logs refreshed, I have to put in a tech support call, and ask someone to run the logging script manually (and that only works half the time).
* For the last 2 days, sending emails works 1/3 of the time; the other times we get a time out.
* Tech support emails are answered no faster than 2 days, and as slow as 5 days.
Oh, they are very nice and apologetic, which is nice, but they are not fixing the problems!
I am writing this as I have been waiting (now 15 minutes) for someone at InMotion's tech support to pick-up the phone.
I spoke with Mike, Carlos and Zach H. for some help today.... and just chatted on line with Anthony E. They all did a great job trying to understand what I was saying - and that is a ton since I was out of my element in this conversation I was thrown into. I was asked to make the contact and get information that was completely not my comfort level. They each handled themselves professionally and aimed me in the right direction to get answers that I needed.
Thank you each for your patience and I appreciate it.
Inmotionhosting is the worst host i ever worked with. Sites are always down. Monitor.us reports 91% uptime on my site, worst than 1and1 and Bluehost shared hosting (and i'm on a VPS with inmotion!)
I would not recommend IMH, unless you like having your websites down, and up, and down, and up...
They were ok until a few months ago, but i don't know what they changed, but uptime and speed are the worst... 0/10
I have been very satisfied with IMH's services and in particular their support. I have been able to resolve any issue, whether it was something I did not understand in configuration or other more serious problems we had, in very short order.
In particular I really like the Chat Support in Real Time as I only have a small part of my time to run IT (mostly sales and marketing) and when I need an answer I need it fast. The Chat Support team has always been very responsive and don't ask me a bunch of "is it plugged in" type questions before getting down to brass tacks. If needed they quickly elevate to level 2 while I wait which is a breath of fresh air.
I would recommend IMH to any business who needs to control their hosting and in particular if they need to have simple control over their features.
I have been very pleased with InMotion on a number of different levels.
First, the level of support is nothing short of outstanding. I particularly like chatting since I can get answers very quickly.
Second, my site is responsive and suffers very little downtime.
Third. The price is right.
This is a very high level of customer service for a company that provides inexpensive hosting services. Service is everything, and these people provide 24 hour service that is expert and patient. I highly recommend their services.
I recently purchased inmotion hosting.
Constantly going down. Can't use it for anything serious. Constant issues with Wordpress submissions and editing due to server problems.
if you have a coupon for their power plan and you aren't using it for anything but fun...
Other wise try ANYTHING other than godaddy.
This company is very difficult to work with, they changed my pricing from $10.00 a month to $250 a month. Then they will not release my domains even after I bring my account current. I lost my business domain names to this company.
Don't recommend them at all.
I read their reviews which is why I shelled out more than $200 a month for their premier web server.
Unfortunately I was extremely disappointed with their service. There has been more than one occasion where their entire datacenter (including inmotionhosting.com) went down! They also didn't provide root access which caused a huge headache.
To top it off I had an alleged DMCA violation from a website I owned that was not even hosted with them. The alleged copyright holder contacted inmotionhosting and they shutdown my entire server without even verifying that the DMCA violation existed nor without giving me any warning at all. It has been nearly 20 hours and I have still not been able to get in touch with legal to get my websites running. I lose around $1000 a day every day the site is down.
I was willing to pay top dollar for reliable service. With Inmotion hosting, I was paying top dollar for CRAP. EXTREMELY disappointing.
Avoid at all cost
Support at InMotion is amazing. I used to host my sites at network solutions and have to wait 45 minutes to speak to someone who had no idea how to fix my problem. I'm never on the phone with Support for more than 2 minutes, and it's always something I've done...never their fault.
Feature and price are good, but they have some really severe availability problems, with long outages every few months. We've been on them several years, and I have found other providers are much more stable. If all you need is a website, they are fine, but if you need solid availability look elsewhere.
In motion hosting is outstanding because the customer service is on point.The system is turn key. There is no long hold time when waiting for help and the process is very user friendly.
InMotion's customer service is top notch! So far they have resolved every issue I have ever had in one phone conversation. They are accessible, professional and speak clear American English! I can't say enough good about them!!
I was receiving an error message on our website's calendar. The error message indicated I had to change the magic_quotes_gpc = ON in the php.ini file. The setting was already as required. I called tech support and after about 15 minutes, they made a minor modification to the .htaccess file. All is well.
spoke to a woman who walked me through cpanel phoned back for further instructions "don't know what i am taking about can't help". support staff really hit and miss i just wanted to add meta tags to a template. finally gave up and talked to another provider.
i asked for my domain to be moved and the tech screwed it up. hours wasted. i phoned back again and got another tech who knew how to do it. time wasted!!! do the whole thing all over again only right this time. my main complaint is sometimes you call and get someone who knows what they are doing and sometimes not.
now billed for service after i have already moved. july 2010 just phoned now to let you know. past 30 day service guarantee what service i moved??? i didn't have service!!! kept my payment but assured that you won't charge me again for a service that i don't have.
hostgator, godaddy with all the competition i won't be back
Well. It is my second day with your hosting service, so I have really not a time to review all the functionalities. The only one puzzling detail I have already found is the inactive application for reviewing statistics of my web site (the icon on the right side of the cPannel ) .
My first impression about the cPannel is that its appearance is a bit "old fashioned" and childish. I understand that simplicity is very important and appreciate it. However, I would prefer a more modern, professional (technical) look of the cPannel with the same simplicity of use. I am very sensitive for aesthetics of the user interface. Is should be light, spaing and elegant.
Hope to provide more feedback in a few days. I am going to explore your service deeper and it is very likely I will send at least a few questions to your consultants. So far, I am very a satisfied your customer. Thank you.
I have had a web site with In Motion for approx the last 5 years. Bottom line = Excellent in every way. We could not happier with the entire relationship and staff we have worked with.
Because of our experience we are now going to create another new web site with In Motion with the shopping cart capability as well as upgrade our current web site to also include the shopping cart.
I would like to mention a couple of folks I worked with to start our second web site. Adam Bozeman was a pleasure to work with. He answered and explained every question in a clear, concise, and professional manner not to mention gave me a deal I could not refuse. Annie was also very helpful and "very" patient. With people like this In Motion will go along way.
So I guess all I can say is "Hell of a Job"
InMotion Hosting support has been fantastic!!! I am at the point of getting our website and domain transferred and our situation has been a bit more complicated than other transfers.
I have had to call live support several times and each time the wait was short and the questions that I had were answered clearly.
I am looking forward to being a long term customer!
Pastor Phil Ace
Milwaukee Baptist Church
As a web developer, I have used and dealt with a number of hosting companies over the last ten years. Hands down, InMotion Hosting is the best company I've dealt with. I have been hosting all my own websites with InMotion and recommending them to All my clients.
I would not hesitate recommending InMotion and look forward to dealing with them for years to come.
I host a few scripts as backends for iPhone apps, as well as occasional temporary sites. Never had any problems with the hosting, uptime, or emails. Excellent service, everything I need and the customer support is always there to help. Thanks, InMotion!
Just signed up a little while ago and really haven't had time to explore all features / uptime - etc..
To date however, I have contacted support many times and 95% of the time they were **great** except for when one gal tried to help out - she must have been brand new as she didn't seem to know a whole lot. Otherwise it was very, very good!
I must say that I have been very pleased with the products and service I have received from InMotion. I am a school teacher and I manage several web sites. This is not easy, but this company makes it easier! I wouldn't shop any where else for hosting.