I was receiving an error message on our website's calendar. The error message indicated I had to change the magic_quotes_gpc = ON in the php.ini file. The setting was already as required. I called tech support and after about 15 minutes, they made a minor modification to the .htaccess file. All is well.

spoke to a woman who walked me through cpanel phoned back for further instructions "don't know what i am taking about can't help". support staff really hit and miss i just wanted to add meta tags to a template. finally gave up and talked to another provider.

i asked for my domain to be moved and the tech screwed it up. hours wasted. i phoned back again and got another tech who knew how to do it. time wasted!!! do the whole thing all over again only right this time. my main complaint is sometimes you call and get someone who knows what they are doing and sometimes not.

frustrating!!!

now billed for service after i have already moved. july 2010 just phoned now to let you know. past 30 day service guarantee what service i moved??? i didn't have service!!! kept my payment but assured that you won't charge me again for a service that i don't have.

hostgator, godaddy with all the competition i won't be back

Well. It is my second day with your hosting service, so I have really not a time to review all the functionalities. The only one puzzling detail I have already found is the inactive application for reviewing statistics of my web site (the icon on the right side of the cPannel ) .

My first impression about the cPannel is that its appearance is a bit "old fashioned" and childish. I understand that simplicity is very important and appreciate it. However, I would prefer a more modern, professional (technical) look of the cPannel with the same simplicity of use. I am very sensitive for aesthetics of the user interface. Is should be light, spaing and elegant.

Hope to provide more feedback in a few days. I am going to explore your service deeper and it is very likely I will send at least a few questions to your consultants. So far, I am very a satisfied your customer. Thank you.

I have had a web site with In Motion for approx the last 5 years. Bottom line = Excellent in every way. We could not happier with the entire relationship and staff we have worked with.
Because of our experience we are now going to create another new web site with In Motion with the shopping cart capability as well as upgrade our current web site to also include the shopping cart.

I would like to mention a couple of folks I worked with to start our second web site. Adam Bozeman was a pleasure to work with. He answered and explained every question in a clear, concise, and professional manner not to mention gave me a deal I could not refuse. Annie was also very helpful and "very" patient. With people like this In Motion will go along way.

So I guess all I can say is "Hell of a Job"

InMotion Hosting support has been fantastic!!! I am at the point of getting our website and domain transferred and our situation has been a bit more complicated than other transfers.
I have had to call live support several times and each time the wait was short and the questions that I had were answered clearly.

I am looking forward to being a long term customer!

Pastor Phil Ace
Milwaukee Baptist Church

As a web developer, I have used and dealt with a number of hosting companies over the last ten years. Hands down, InMotion Hosting is the best company I've dealt with. I have been hosting all my own websites with InMotion and recommending them to All my clients.

I would not hesitate recommending InMotion and look forward to dealing with them for years to come.

K.M

Victoria, BC

I host a few scripts as backends for iPhone apps, as well as occasional temporary sites. Never had any problems with the hosting, uptime, or emails. Excellent service, everything I need and the customer support is always there to help. Thanks, InMotion!

Just signed up a little while ago and really haven't had time to explore all features / uptime - etc..

To date however, I have contacted support many times and 95% of the time they were **great** except for when one gal tried to help out - she must have been brand new as she didn't seem to know a whole lot. Otherwise it was very, very good!

I must say that I have been very pleased with the products and service I have received from InMotion. I am a school teacher and I manage several web sites. This is not easy, but this company makes it easier! I wouldn't shop any where else for hosting.

Yours truly,

Ricardo García

I'm pleased with InMotion as we have several accounts with them now across different companies. The system is easy to use and is very straightforward with good features at a cheap price.
Staff are on the ball and respond with correct, knowledgeable answers in a timely fashion.

both times i've need assistance, chat support was there (even though it was really late at night)....the support staff was very knowledgeable and helped me through my issues. I'm really impressed with the support over chat!

Professional and reliable Website host
Courteous, reliable and approachable staff
Patient and great communicator people
Reasonable rates

Best Tech Support, with fast answering and detailed explanations not just standard templates.
We managed together to install a SSL certificate in just two days after exchanging around 10 precise emails which is a proof of real tact when dealing with undecided or less informed customers (like us).
We recommend InMotion Hosting services after and entire year of very good services.

I never have to worry with InMotion Hosting. I've been with other hosts in the past and I was in a constant state of worry because of frequent issues. I haven't had a single problem with InMotion and couldn't be happier with their service.

Fastest online tech support I ever had. BUT, about HALF the time, the tech support chat link fails and the session is automatically terminated. So I need to start all over again with the next support guy. Can be tiresome after a while.

Regarding email protection, their anti-spam module has the worst instructions I've ever seen. Here's a sample:

"Assign scores (the number of points for a hit) to a given test. Scores can be positive or negative real numbers or integers. "SYM-BOLIC_TEST_NAME" is the symbolic name used by SpamAssassin for that test; for example, 'FROM_ENDS_IN_NU'. If only one valid score is listed, then that score is always used for a test. If four valid scores are listed, then the score that is used depends on how SpamAssassin is being used. ..."

Completely unintelligible.

I wish they had email anti-virus filtering, like Postini offers. But here I need to rely on my own anti-virus software, which would certainly not be as good. If inmotionhosting subscribed to a Postini-like anti-virus filter service, then I would give these guys a 100% score.

But, I give them only 95%.

I signed up for a Launch package with InMotion based on positive reviews I saw online. I signed up last Saturday night. Today is Tuesday. Since the time I signed up, Support has botched the information I entered online to sign up to the point that they DIDN'T EVEN REGISTER THE CORRECT EMAIL ACCOUNT!

So what I mean is, let's say you walked through all the steps to sign up for service with Inmotion online on their webiste, and you go through all the steps and you pay with your credit card and you start getting emails at the email account you entered stating the standard messages ("Congratulations on signing up with Inmotion, blah, blah, blah..").

But when you go back to the site to log in and actually start building your website you can't log in. No matter what you do the username and password don't work, and every time you click the little link to reset your password (the one you JUST ENTERED) no emails show up in your email box.

Then you contact Support, and they write you back saying, no, we're sending you all those emails to reset your password and they tell you the emai laddress they are sending it to and it's NOT EVEN CLOSE to what you gave them! Like, not only is the name of the email account completely wrong, it's NOT EVEN THE SAME EMAIL PROVIDER!

This just happened to me. I am furious at the moment. I just wrote the support person back and told them to either fix my account tonight immediately, or to refund my money so that I can hire an actual professional hosting company.

I think the service you provided was exactly what I needed last year:
e.g., (i) I needed an SVN, I could get one, (ii) server rarely down.

However, I'm not really a beginner, and I think some users might have some difficulties to experience the more advanced things. It is of course not your responsibility to provide users with kind of online tutorials on more advanced stuff and so, in my opinion. However, it has surely some added value for certain kind of users.

I've had no problems with InMotion. Every question I've had has been answered, every issues fixed. The staff is knowledgeable, friendly and patient with those of us who don't know that much.

The customer service with this hosting company is awful. They informed 8 times within 4 days that my service needed renewed. Called several of those times after hours; sent a fax with my credit card info - that wasnt' good enough - needed to give them my password - which I did not know - they emailed it to me to give to them - go figure. Sent me a receipt - called me again to tell me the account was past due; then just called me again to tell me that the credit card form - which is there's was not good enough - I have to regive them the info via phone. And the lady was snippy while I made her wait while I checked my credit card account on line to make sure it hasn't already been charged.

I will be telling my IT person to find me a new host service.

Frankly I have had little reason to interact with InMotion. I am not technical but somehow I got in charge of our website stuff!

On the plus side the couple of times I needed some sort of help you guys were GREAT!

i love inmotion hosting primarily because of the support that i get, whenever i have a issue and need help i don't think twice about using live chat and my issues are solved in a matter of minutes. Since I've started hosting and building websites I've learned a lot from my interactions with live support.

the back office interface is easy to use, i love unlimited space and the features provided are more than i have jet been able to fully utilize.

I'm a happy costumer so i recommend inmotion to any and everyone i come across.

Very happy with Inmotion support team. They are very fast, very efficient and very courteous. Thank you.

Usually have good luck with IMH support on those rare occasions that I need it, but my most recent experience leaves me scratching my head. I bought a Samsung Mesmerize and wanted to set it up to get my emails that come to my IMH service. The woman was very helpful, but my phone is still "loading" new messages nearly five days later. I talked with US Cellular and of course they tell me it's something IMH needs to help me with. Not sure if IMH can help, and it's a moot point - the phone is being returned later this week. My disappointment in both companies has risen higher than I thought possible because of the respect I've had. People at work have iphones and use a different phone company and a different ISP. I am considering the switch!

These guys are awesome! I recently switched away from GoDaddy due to speed and uptime issues. I inquired about what they could do for me, they answered immediately and honestly. The immediacy was astounding - their live support answered me instantly with exactly the right answer. They even had answers to questions about the open source software you can install on their servers, even though technically they have nothing to do with the code or development. They just knew what to do. The speed and uptime have both been extremely professional, I haven't had a reason to contact them about anything not working and bandwidth has not been an issue. Their implementation of cPanel is far, far better than GoDaddy's confusing, sluggish interface. I'll never look for another webhost again.

I'm very impreesed with your fast and professional response. I appreciate it very much and try to recommend you to my friends whenever I can.

Provided great deal on dedicated server, had the server set up in under two hours. Impressed with friendliness of customer support and sales staff. Server and network performance is great. InMotion takes security seriously too.

I've been with InMotion Hosting since 2004, and I cannot think of a single interaction with their support staff or others that has not been top notch. As has happened in the past, they not only helped me quickly with my recent problem, but looked for ways that would make things even better in the future. Their service has enabled me to pursue my human rights efforts on the web without having to spend my time on web hosting matters.

Michael at InMotion helped me on a chat support inquiry. I was uploading my very first html website and was having problems (my errors, not InMotions) and he had it all figured out in less than 2 minutes. Saved me tons of time and I am super happy so far with the support - good deal too!

Every time I have a question and contact support, I get excellent service and my questions are answered, problems solved, professionally and courteously. Since I am not a professional web designer or webmaster expert, having this kind of support is critical to my being able to update our website and maintain it efficiently and effectively.

I recommend your services whenever I can simple because of this outstanding service, the easy website editor interface, the professional looking templates, and the affordability of your service. Without the excellent support and customer service, however, the rest would be meaningless. You make it possible for me to get my critical work done quickly.

Your services are perfect for professionals like myself who don't have a professional web designer to rely on or a team of web-talented staff.

In my mind and experience, you rock!

Everything went smooth setting up. Ran into my first glitch and had to contact support for the first time. Turned out to an issue with my isp blocking a port. Entire chat (diagnosis and work-around) took 45 sec! Awesome.

InMotion Hosting is amazing. They have the most professional and quick response customer service in the business hands down. The servers have quick download and upload times, CPanel and WebBuilder are user friendly and quick to learn even for newbies such as myself. Their pricing is very competative and the deals are a great value. Overall I must say the best is their quick customer service. When you really need them, they'll be there. If it's a big emergency they will send your ticket to first priority. A+ for them.

The customer support person was very help and sent a follow up email to check if everything was set up and working properly. Very professional customer service.

Great to work with. Staff is always very cooperative and helpful. Thus far, no problems with downtime. Very pleased with your services.

Good support staff and explained well to me and thoroughly. Calmed me as I was upset. Thank you.
Sincerely,
Susan

I think your support is great and have only used it a few times but am very happy with the service. The only problem I had yesterday when chatting with someone from the billing department was that I got cut off from the Internet but not because of you. I have WiFi and located in Shenzhen China so it was the problem from my end. The good thing was that I got everything taken care of before I was disconected.

I just moved my sites to InMotion Hosting this week, and I`ve been interacting with the support team every day (even several times a day lol). And I must say I am totally satisfied with their service. The Support Team guys are always patiently and clearly responding to my questions and if there`s need for an email - I don`t have to wait for it - they do send it on time!

I used to host my sites on Bluehost and at least 3 times a month there was a downtime on the server my account was associated with. And the support team guys at Bluehost were just shutting down their Alive Chat window or would tell me that "there is a problem on YOUR server and we`re trying to fix it, while YOU are just complaining here"... But in fact it was their server and they were running it in the way that caused so many downtimes...

And last after I moved my wordpress site to InMotion Hosting it became faster, though guys in Bluehost were telling me that the speed was slow because of "YOUR website structure" but as it happens it was slow because of their SLOW servers and their lack of desire to help their customers...

So if you want to run a fast wordpress site on a shared hosting then I recommend InMotion Hosting.

I thought the "talk live" support would be a computer like some other businesses I have wanted technical support from. You know, I type in a question and I get an unrelated question as a response. But if it was a computer answer...it fooled me. The response was quick, correct and to the point. My question was probably uncommon and not worded too logically - but I got an answer with no problem. Thanks InMO!

I have been using InMotion Hosting for about four months to host a dating site. The reason I chose them was because I found out that another site that ran the same dating site script as me was also hosting with them, and so I knew that they would be fully compatible with my chosen software (including the ioncube loader, an anti-piracy script that few hosts run).

The tech support been good. The live chat is usually answered within 1 minute and the telephone support was friendly and efficent on the one occasion that I opted to use it.

The basic shared hosting packages that I initially took out were somewhat restrictive in terms of the number of emails I was able to send to my customers per hour (250 limit I believe from memory although that may have changed so don't quote me on that) and because I run a dating site I had to move up to a VPS with fewer limitations.

Since then I have had no real problems with emailing my membership, so it was worth the extra cost. I don't host with anyone else so I can't give a comparison but I'd say InMotion Hosting are definitely worth checking out if you run a small-mid sized site.