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$ 3.25 / Month
Why to Choose Ipage Web Hosting Review
Quick (24 x 7 ) Support
Free Marketing Services
Easy Auto Installer
FTP ( File manager Protocol )
1 GB Free Cloud Space
Ipage web hosting Review Features :
1. Quick ( 24 x 7 ) Support : No matter how expert you are, you are going to need this. Ipage features excellent and instant support over live chat, the support is also available on “ticket” system. In the two month time period I’ve contacted them more than 30 times and had a live chat more than 14 times. Each and every time, their support was friendly and quick.
2. Affordable Services : The Pricing of ipage was quite affordable and none of the features were compromised ! If you look at the maths, they cost you $2.25 for a month which translates to $27 per year, this was good when compared to other web hosting services. Although it would sound if some features were compromised, but none of the features were compromised.
3. Free Marketing services :
I know, content is the king, but marketing can’t be ignored either ! Most of the great blogs/websites spend a part of their precious time and capital in content marketing. If you invest your money in Ipage’s web hosting you need not to worry about extra expenses for marketing services. Ipage offers several marketing services to upgrade your blog / website rank. The marketing services offered by Ipage’s web hosting are :
Bing Ad Credits : 90% of you would know Bing, Don’t you ? Bing is a search engine from microsoft. If you think spending time on Bing webmasters tool to rank up your blog is not worth, you can quickly get in their eyes with these ad credits.
Facebook Ad Credit : Don’t say “What is Facebook ?” Facebook is considered to be the #1 Social networking website. Facebook can provide your website/blog with traffic which would mostly consist of people who actually want to read your blog posts. If you have a long list of friends sharing your blog posts will also increase your traffic, but not everyone has a long list of friends, with facebook ad credits you can advertise directly on Facebook and get the much needed traffic.
Free Toll Free number ! Having a toll free number for your website/blog support is never a bad idea, your clients and readers can contact you directly and you can offer live assistance to them too. A large number of websites offer consulting over phone, several websites charge a fee, several are free too. It is important that your readers stick with you, offering consulting over toll free numbers, forums, and live chat can help you make them happy and stick with you.
Google Adwords : I’ve done an article on google indexing web pages, google is the most used search engine, and if you aren’t visible on google, you’ll certainly miss a lot of traffic. And on the opposite side if you invest on advertising on google by google adwords, you are sure to receive organic as well as referral traffic. Google products such as my buisness, adwords external tool are also worth using.
Site Lock : With the package you buy at Ipage’s web hosting you receive free 911 credits (12 months ) for site lock to protect your site from malware and spam attacks. The feature also offers CDN/Firewall support to maximize your security and performance.
4. Auto Installer ( Simple Script Installer ) : Ipage makes it easy to work, even if you don’t know how to install wordpress on your domain, let it be wordpress or any other CMS, you can select from a wide list of applications which can be installed easily on your domain within a few clicks. Script installer makes it easy to import/export your installations too , you can manage your installations, edit / remove your installations whenever you want. If you are planning to install wordpress’s self hosted on your domain, then Ipage pre -configures w3 total cache ( Best caching plugin recommended by most of the bloggers )
5. File transfer protocol : Wondering what goes behind your site ? Through a FTP ( File transfer protocol ) account and a FTP software, you can easily see what is going on your servers. Ipage comes with a pre-installed file manager which makes working even more easier.
6. 1Gb Free Cloud Space : The list of freebies include 1GB free cloud space too ! you can store your files, documents, images and many more things online. I save almost every article of mine on cloud to access them quickly as back up in case my blog meets with a crash.
7. Webmail : It is important to have a webmail when you have a website, so that you can tell your professional email to clients , readers if they wish to contact you. If you don’t know what it is , it looks like “[email protected]
I've been using iPage for several years to host a number of sites. The back end is packed with services but it's still very easy to use. The support is available around the clock and the staff provide courteous and helpful assistance with anything from technical difficulties to help with Wordpress. The billing details make it easy to keep track of spending too.
I have been an iPage customer for 8 years, I picked them because of their extensive list of products and their availability of help! I have not been disappointed! In fact they have exceeded my expectations on both fronts, they continually bring new products to the control panel, many are free some are fee based. Having the products in one location rather than on different sites really makes my work flow much easier and time efficient.
iPage support is second to none, I am not an expert at Web design and I have had many questions, iPage support answers in a timely manner, has capable friendly staff and always takes the time to help me understand the solution!
iPage is perfect for novice to experienced, I recommend them for your web page hosting and design.
The hosting service of ipage, is really bad, unable to send or receive emails, the support team got the ticket for more than a week and weren't unable to fix it don't hire it is really crappy i got like 5 diferent accouts with ipage i'm start to cancel it all, every time i contact support team, they answer the most ridiculous explanation about why is not working, the time frame to fix it always drops and never get fix. The service was ok and beginning but today is really bad, not even worth to try it, dont waste your money and time.
I used iPage to set up and host my first business website. I found their online and telephone support pretty good throughout my initial two year term, and the Weebly drag and drop builder was very user friendly for a novice like myself. I did have one recurring problem in that emails sent to my website address didn't always get forwarded to my outside email, so I did miss some important communications there. Al in all, iPage was fine for the money, and I renewed for a two year term over the summer.
About a month later, I was at a trade shoe and found a web host that was really tailored to my business and offered much more robust features than iPage could. So, I signed up with them and cancelled my iPage account. That's when it got nasty. IPage refused to honor their own written User Agreement and cancellation policy, which essentially guarantees a pro-rata refund of the unused portion of my contract. They told me they had changed that policy, though their website still shows an Agreement which promises me a refund. They refused to budge, and I had to file a dispute through my bank to get a refund.
So, buyer beware!
If you want a website that works, run away from IPage.
They are cheap because they sell more than they are capable of hosting.
I've been with IPage for almost two years, and it has been a nightmare from the second month on. I'm paying a lot to leave IPage because I can't stand it anymore. The website is always down, when you ask for support seems like you talking to a computer, it is something like:
"Hi, how can I help?"
"Hi, my website was down again today from 2 to 3 PM. Could you please check?"
"It seems to be working now."
"It is, it was down from 2 to 3, and has been going on for months"
"But it is working now."
"Yes, but it wasnt before. And it will be down again. It has been going down for months. Can't you check it?"
"Everything is fine from our end."
And it goes on and on untill you can't take it anymore. And then the website goes down again. And again. And again.
It is worth paying a little more for a better host.
I was creating a website for my resume/portfolio. The iPage company seemed to offer an inexpensive package with "30-Day Money-Back Guarantee ".
I purchased the basic package and started to build my website. Their user interface was EXTREMELY hard to use and time-consuming. After struggling for more than 2 hours I decided to cancel my account. I called the customer service twice and after a long wait time I was able to talk to an agent. They cancelled by account but deducted $15 for the domain registration. When I inquired about this they told me to scroll down to the bottom of the page. To my surprise, at the very end of the page, right above the page footer, there was a note for this term.
I found their policy very dishonest and their customer service very poor. Considering the terrible UI part of their website builder I will never deal with this company ever again.
I've Been Using Ipage for more than two years and never been let down by Ipage.
Ipage Certainly Rocks, Some of the awesome features due to which I stand with Ipage are :-
Rock solid customer support, Integrated mojo marketplace support, uptime and speed. The customer support is ultra friendly and is always online for help. It has happened a hundred times when my site got down due to my mistake and they took it back within an hour.
Integrated Mojo marketplace makes it easy to install CMS and scripts. One can also easily buy other things such as logo from there too.
The page loading time and uptime are awesome as well. I never found my website offline. They have a in built CDN as well.
In conclusion - Ipage is awesome.
I know iPage is cheap but its not worth it. I have had multiple issues including files that are utilities used by millions of people getting detected as viruses and having to be moved to another server because they disabled my account until I did as they required. Even though I talked to them before I signed up and made sure it would be ok, and had talked to them the first time they scanned my site and found those files and they reactivated it and said the files were fine.
The most recent run in with them is I went to install something from simple scripts and it failed so I contacted them and after 2 days of being run around they informed me that it was a bug and they sent it to their engineers and they could not tell me when it would be working but I could manually install what I wanted, and instead of offering to install it for me to provide good customer service they said if I could not do it they would. I chatted in and asked if the tech I was working with could install it himself and he said yes we can install it and sent it over to someone else to install and told me they would start on it in 2-4 hours
I have hosted sites on several providers over the years and iPage is by far the worst.
WORST CUSTOMER SERVICE EVER. DO NOT USE.
Cheap at first but later it gets expensive. I started my website in 2013 for a great price at 1.99$ a month and i payed for 2 years. And i must say i got a chok after checking my bank account 299$ for 2 new years and NO email reminding me about this. So price going from 24$ to 299$ over night. Right now im just thinking shutting down the site, its no.1 in google but i just made it for fun.
Thank you ipage for using my time to turn up the price :-(
I've used other web hosts in the past and iPage is clearly the friendliest and easiest to use. I created websites many years ago and written my own code but I was very impressed with the ease of using iPage's templates. I have a very simple website and have had very few problems but when I've needed support, I appreciated the tech assistance. Pros: ease of use. Cons: I use a Mac & Safari and they sometimes do not play well with iPage.
Here is my honest review regarding IPage. I have been a loyal customer of IPage
since 2013, and since becoming a customer, IPage has done a terrific job in
hosting my website "Potshot Boxing.com." My website loads faster than a lot of
the other hosting sites out there and the customer service is fantastic.
Whenever I run into a problem with my website, the technical support team was
very knowlegdeable and promply helped me resolve any problems that my website
experienced. IPage is a really good hosting company for anyone who is thinking
about starting a website or if you have a website and want to transfer your site
to this one.
One con to IPage, however, is that the CPanel is a little different from other
hosting sites. Overall, IPage is a good hosting company that has serviced
"Potshot Boxing.com" for 2 years now and I plan on staying with IPage for a long
I was looking for a host and my friend told be about iPage, At first I thought it was an ord. hosting company but when I tried it I liked it. Whenever I m having any issue related to hosting iPage Staff is there to help me. There uptime is really good i never saw my website down after choosing them. Their features are great aswell. I simply loved that hosting! You guys should try it too!
iPage is a web hosting company that specialises in shared hosting plans. They offer a range of freebies and bonuses on signup, and an unusual ‘Anytime’ money-back guarantee. Both of these seem to be their specialist area, along with shared web hosting.
The company have been providing website hosting since 1998, and they currently have one and a half million domains on their books with more than a million websites hosted on their servers. They’re US-based but have customers in 150 countries and have six offices worldwide (although they’re not very clear on where these offices are located).
Originally founded by Thomas Gorny, iPage is now owned by the Endurance International Group: the same company that own FatCow, BlueHost and other well-known web hosting providers. They mention on their site that they purchase Renewable Energy Credits (RECs) to offset their carbon emissions.
iPage Hosting Plans
The web hosting services offered by iPage are fairly straightforward. It’s not easy to find information though.
The cheapest plan is Website Hosting, and it seems as though the service is geared towards non-techies. For a flat monthly fee, iPage’s Website Hosting plan offers unlimited MySQL databases and domains, plus “loads” of disk space and bandwidth. The company don’t specify how much but state on their website that the vast majority of their customers fall within normal limits, and anyone who doesn’t is probably using their web hosting space for something they shouldn’t be doing (such as file sharing). The ToS states that “normal operation” of a website will be problem-free, but if you need guarantees on space, iPage may not be the best option.
In order to dig deep into the technical detail, you’ll need to click the ‘Features for Geeks’ links on the Hosting Features page. This still doesn’t reveal much. From the specifications, we’d guess they offer Linux hosting, but the actual word ‘Linux’ doesn’t appear anywhere on the page or even in their knowledge base.
Note that the prices they display are introductory rates; the renewal rates are higher.
The iPage website claims that the company also offers shared Windows Hosting on Windows 2003 servers. When I followed the link, I got a 404 page, so it’s probably safe to assume this has been discontinued. Likewise, their VPS hosting link took me to a 404 page, so again, it looks like they don’t offer VPS hosting any more.
I also found a reference to reseller hosting, but this link took me to another hosting company, JustHost. Reseller plans do offer Cpanel.
No plans appear to offer Zend Optimizer or Zen Cart.
Websites created by iPage customers are hosted in two data centres in Boston, MA. Across the two facilities, they have 800 Dell servers. Each data centre offers round-the-clock security, N+1 AC and DC power and both have identical infrastructure. Customer data is mirrored across clustered servers to protect against downtime, and they also run UPS backup and have diesel generators too.
There are no details about uptime, and they don’t claim to have an uptime guarantee. Their servers are backed up daily using NetApp Snapshot.
Unlike most other hosting companies, iPage is very clear about the location of their support team. All staff are located in North America. They boast that calls are answered within approximately one minute, 24/7.
Although support is free, users can upgrade to Premium support for a hefty fee. This speeds up resolution time, but the expense is worth balancing against other hosts.
The support centre, although fairly sparse, is accessible by all customers and non-customers, with a range of knowledge base articles and tutorials. I found these to be on the basic side, although some of the video tutorials for applications such as their file manager, Joomla and WordPress (a CMS/ blog application) are enough to get you started if you’re a beginner. Web hosting clients can also use free live chat or submit tickets through an online system.
iPage in the News
It seems iPage have dodged controversy in the last decade, and I didn’t find any negative news reports about them. There’s anecdotal evidence of problems such as occasional hacks, but that’s to be expected with any web host. There doesn’t appear to be any headline stories to confirm this.
iPage Control Panel
The control panel on iPage is a custom-built application utilising a combination of scripts and tools to present information. Access to phpMyAdmin is available, but you’ll have to use iPage’s own control panel to get there.
The help information about the control panel in the knowledge base is basic at best (for example, a search for ‘control panel’ brings up a few articles about which browsers to use and how to find your way to the admin area - nothing more). There’s no working demo on the site, so it’s hard to say how much control users actually have over things like PHP resources.
New iPage customers are treated to a host of incentives, although some of these are arguably a standard feature of web hosting services anyway.
● There’s a free Security Suite which includes a “highly secure data centre” and daily spam and malware scans. This is fairly standard, although iPage values it at $100.
● There’s also a Marketing Suite package which includes $100 in Google Adwords credit, $25 in Yahoo!/Bing ad credit, $50 in Facebook ad credit, a free listing on YellowPages.com, analytics software and an authentication seal. iPage values this at $300.
● The third package is the Support Suite, which includes 24/7 phone, chat and email support, tutorials and help. This is valued at $50, rather dubiously, since help is part and parcel of a hosting plan.
● Finally, the Design Suite is valued at $50 and basically covers the installation of scripts and software (blogs, galleries, ecommerce stores and website builders) plus Google Webmaster Tools. Again, these are normally provided free with other hosts.
In addition, anyone signing up for two or three years receives access to a free mobile site builder application, SiteDelux, complete with templates.
iPage Money Back Guarantee / Cancellation Policy
The 30 day money back guarantee policy is quite standard. A non-refundable domain fee of $15 will be deducted from any refunds if you obtained a domain through the host. The guarantee only applies to web hosting services, not additional bolt-ons.
iPage prides itself on being flexible and easy to use. However, the information on the website is slimmed down to such an extent that finding any solid facts was actually quite difficult.
If you want guaranteed North American technical support, iPage offer this (and they’re proud of it). With no dedicated or VPS plans - and readily-available explanations of basic terms such as webmail - it seems the company is focused mainly on personal, nonprofit and small business sites run by people with low-to-medium resource requirements. Pricing is fairly competitive.
The front page of the site certainly markets iPage to people with no prior experience, so iPage could be a good choice if you want solid support and a guarantee without the technical jargon. Remember that Premium support is pretty expensive.
They only offer Linux-based web hosting services.
They offer introductory prices that do go up on renewal and also offer discounts on two and three year plans.
They do provide fully managed dedicated server hosting services.
Yes. Free domains are featured with their hosting plans.
You can get whois protection on domain names separately and it will cost you about 10 dollars a year.
Yes. They provide VPS services with a variety of options built to satisfy depending on customer needs.
They feature 24-7 live sales and support by phone.
iPage offers support in the English language only.
They're based in the United States out of Burlington, MA .
They run a cutting edge datacenter in Boston Massachusetts.
PHP and Perl Programming Languages are supported by their hosting platform.
A number of hosting reseller programs are available based on what you are looking for.
A commission affiliate program is provided by the company.
iPage allows users to fully move files for self-migration, but does not have specialized migration services available. They do offer support, a forum and a knowledgebase.
Yes. WordPress installations on their hosting services are supported.
iPage allows unlimited domain hosting, including data and bandwidth.
iPage offers a Drag and Drop Site Builder (6 Pages) and a free Template-Based Site Builder.
This host offers an 'enhanced security suite' feature throughout their products.
These hosting services are optimized for Prestashop, which can be installed with one click.
iPage supports Joomla but you will have to migrate your files personally. Help is easily found in forums, through support, and through available tutorials.
You will have to move your WordPress files and data to migrate to their hosting service.
They offer e-commerce features like shopping cart, SSL, and payment processing through PayPal.
Yes. iPage supports sites that are heavy on images under its unlimited bandwidth and disk space policy.
iPage does not support Magento, but customers do install it as the prerequisites for installation are available on their platform.
They provide cPanel control panel services with VPS and dedicated hosting packages.
They accept major credit cards such as MasterCard, Visa, American Express, and Discover. They also accept PayPal.
They do offer guarantees on customer satisfaction with a money back promise, but do not explicitly limit this to uptime.
They implement SiteLock advanced security features with their plans, preventing malware, breaches and other security issues right on the site.
CDN services are offered with their hosting packages as a standard feature.
Yes. They offer monthly plans without any contracts, but they do offer better pricing with longer service terms.
Whois privacy for domain name services is available for about 10 dollars a year.
iPage takes daily backups and they are retained for 24 hours.
You can easily host multiple websites on their services as they support unlimited domains.
They allow unlimited email accounts and unlimited storage space under its general TOS.
They offer 'unlimited' bandwidth and disk space, under their Terms of Service.
Their discount and promotions are universal and not specific to non-profits, students and other organizations.
On signup, They provide a $100 Google Adwords Voucher with new accounts.
They recommend a VPS plan for resource intensive application like video streaming.
Yes. iPage offers a standard 30-day money-back guarantee.
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A2 Hosting Reviews
iPage, a great web server because....
We chose iPage as a server for our website because, before, we had a good experience with them. With very basic knowledge but great desire to learn, with technical support iPage and found no difficulty in assembling our first page and upload it to the web. From the beginning, to choose the type of service needed, followed by facility for payment for the same and then design and assemble the website with the tools offered, and despite some difficulties for our lack of knowledge, We do not hesitate to contact the support service by finding a quick and timely response to our concerns. The page ran without a glitch or interference and with good response rates. We do not hesitate to reapply the service iPage to mount a new page which, so far, we are very satisfied and recommend 100% iPage as a server
iPage is very versital that it is easy to use and has Bang for the Buck! My website REOBOXERS.COM has come a long way from what it was a few years ago!
The ability to update and change things on the fly without hard coding things in is a time saver.
The support is great and everyone is very helpful. I know that because I worked in the IT field. It's nice to get a hold of someone that can speak english too!
I love the Weebly Drag and Drop feature. So easy to replace and update the look and feel of you website. To keep things interesting and fresh, this is great!
I have also recommended iPage to others that want a professional look, without the hassle of trying to find someone to do the content management for them.
Great Job iPage!
I have been with iPage for two years and I find them to be professional and very reliable. I have tried other companies in the past and find iPage to be number one, in my opinion. Support is second to none with expert knowledgable staff. Keep up the great work, iPage.
I used ipage for a year which was a good experience but wasn't that good to renew for another year.
- Good Server Speed
- Less/No downtime
- Offer Free domain registration/Transfer
- Gives Advertisement Credits
- No Cron Jobs
- Doesn't use cpanel
- Support sometimes get creepy when you ask them in depth questions especially about terms and conditions.
The awful web hosting service I have ever used. Instead of having this cheap account, you better go for any free web hosting is better than iPage. I continuously encountering server downtimes since I singed up for iPage and the support guys don't care how many time we request them. Please never waste your money, instead go for freehostia than going for iPage
When I first got iPage I was quite happy with them. But over time their server slowness got more noticeably and pingdom, an uptime monitoring service, would send me emails of downtime multiple times a week. What finally upset me enough to cancel was their autorenew at 750% higher rate at whatever annual/multi year plan you were at. I understand promo pricing doesn't last but 750% is ridiculous. I cancelled and a month later still haven't been refunded any of what they charged.
I have given Ipage another chance but have to say that I regret it already again, because I got told that to transfer and migrate my existing Site to their Server I have to pay $150 and that it will be done within 3 Days, maximum 5.
However within the first 5 Days nothing happend, when I contacted Support and complained about it, they gave me a credit of only $1.99 to make up for the wait and apologised for the Delay. Plus I can only use the credit once my Renewal in 3 Years is due when the normal pricing applies, which means I have no use for it.
I expected them to at least give me a credit of $30 to make up for the Delay they have and to give me an Answer to when the Technical Department will finally do the transfer of my Site.
However no such luck, instead I just have to wait and see what happens. I am very unhappy with them and most likely will cancel my 3 Year Hosting with them and get also a refund of the Transfer as they do not deliver what they promise.
I would highly recommend iPage to anyone but especially if you're on a budget. I've found iPage to be very reasonably priced compared to other providers. Tech support is very helpful and friendly. Their patient for those like me who aren't real familiar with the technical side of web hosting. I really appreciate their 24 hour support.
I recently transferred my domain to iPage from another service and they made the process very simple and I saved money by doing so. If you're shopping for a hosting service I highly recommend considering iPage. You'll be glad you went with them.
More less all about iPage are almost superb. Support are perfect. Services also. Installation of WP pack goes smooth.
Only problem I have is 2-3 second delay when upload my content to server. My Internet speed is 100/20 Mbit so that's why I gave 4 stars there.
Easy startup and tools provided for setting up the website. CS is helpful when I had problem with lost forum, they used backup files to restore the forum for me.
I started working with iPage when the Netfirms account I had used for years, changed their product line-up and the options did not work with my business. The move to iPage was a great deal easier than I anticipated. The team at iPage did most of the heavy lifting for me, transferring the domains (I had quite a few) and with very few issues, got everything back up and running quickly.
The times I have had to call in for support have been few, but when I have needed help, they were only a phone call away. Text chat support is helpful also when the issue is simple.
The best thing about iPage is the price, the cost of keeping domains registered is the lowest I have found with the services they provide. It seems every time I think of a service that would help me get things done better or faster, iPage is ahead of me and they introduce them before I get a chance to ask!
There are 3 other hosting companies I have worked with, and a few I still have accounts with, and iPage has been the best in overall service, support and price. When renewal time comes, I’ll be sure to move them as well to iPage.
It took me so long to find a host that would suit my budget but after some long time deliberations i saw an online advert about i Page and this caught my attention and specifically the price package for hosting a domain. I immediately contacted their support and without hesitation I registered my domain and some months later I registered another domain with them. I have renewed one of the domains and I am yet to renew the other domain when it expires. So far I would not be hesitant to recommend any one with the need to host their domains with i Page. I like everything about i Page from their tech support and features such as the free Facebook and Google ad credit, these features offer excellent avenues to market one's website.
I was looking for a host and my friend told be about iPage first i thought it was an ordinary hosting company but when i tried it i liked it.Whenever i m having any issue related to hosting iPage Staff is there to help me.There uptime is really good i never saw my website down after choosing them.Their features are great aswell.I simply loved that hosting! You guys should try it too!
I have used page twice. The first time I closed my business and closed my account with them. They were very helpful during that time. Now I have another page up dealing with my photography and everything is going great. Alway up-and running with no problems. I would recommend iPage to anyone and the price is great. I live in Japan and to use a hosting service that is in English is God sent.
I have used Ipage for my websites for some times now. Websites:
Tech support in US they speak English, what a novel idea. They give you the best support and the price is great.
Ease of use is one great thing. I use FTP to upload my pages. I hate to use tools at other web hosting sites. It is slow and lack features.
Thanks Ipage for being the best.
I have been with iPage for a year and contacted the support on two occasions. The first time was when there was some issue with my payment for the new plan and they helped me really fast - everything went well. The second time my website was down for some reason and they didn't admit it was the MySQL which seemed to be out of memory but they restarted it behind the scenes and everything went well again, so no big complains at all. It's a shared hosting so there are limitations but for the moment I have a web gallery with ~12k photos and rising + WordPress and it's okay for my needs at the moment.
I had a positive year-long experience with iPage. My site was easy to set up and ran flawlessly. I noticed no downtime. Support was always prompt, courteous, and helpful. The price was right. I signed up for three years, but my site did not work out - my fault, not iPage's - and I shut it down after one year. iPage promptly honored their anytime money-back guarantee on the remaining two years. The negatives were minor: 1) Upselling - not as bad as GoDaddy or some others but still annoying; 2) Less than ideal server response time - not unexpected from a low-cost shared hosting service; and 3) I really prefer the real cPanel, which iPage does not offer.
It amuses me to see iPage beaten up on some forums for being owned by EIG. The number one factor on my list is the quality of service provided. Few factors matter less to me than which company owns which other company.
I've been using iPage for three years and I'm completely satisfied. I was initially draw by the price. Next was the ease with which I was able to create an attractive web page. My desire was to have an internet presence. I don't buy or sell over the internet so my needs were relatively simple. This is why I like iPage. I was able to have my web page up and running in minutes. What few problems I encounter were quickly resolved by iPage tech support. I would recommend iPage to anyone who doesn't want to spend a lot of money or time working on a web page.
I use iPage to host my Weebly site. Everything has gone smoothly and the few time glitches arose, iPage came right to my rescue,
If you want a blog for yourself, that is ok.
If you want a a professional site because you want to build a busines forget it. The email is a joke (no security), it doesnt work often (sometimes we didnt even realize people were not reeiving our emails), website very slow to be a professional sitte, and the tools are messy and some of them (apart from being "free", ie. extremely limited-or-pay) and in some case (wordpress, weebly) well it presents corrupt info (images disappear, others appear shitfted, version for mobile show other images...).
This is a no-go if you want to do something a bit serious or if you just want to trus email (the mostt basic of basic features).
If you are just playing to build a sitte and it doesnt matter because you dont expect more than a couple of visitors, then, yes, this is a cheap way to solve it.
I have being using the IPAGE hosting service for more then 4 years and I feel quite happy about it. They have been reliable and helpfull when I needed it.
I am very surprised by the excellent support that I get from iPage team. They are very polite and they help me quickly when I have a problem. Excellent quality of services with excellent prices.
I highly recommend them.
I have hosted my website on different Hosting providers but I was really disappointed with their services they provided but then after i came know about iPage any now It has been years hosting my website on it and till now i am happy with their service they have provided When I had some problems I used to go their Live support and they fix the problems very frequently.I am satisfied by their service really iPage Rocks.
I learned about iPage through the internet and was attracted by the lowest cost for hosting a web page: only $2.25 monthly; of course, after 3 years the renewal price for other 3 years of renewal increased to $323.64 once the mentioned term expired, but is still a reasonable cost. However, when I mentioned that other hosting companies are less costly, they reduced my renewal price to $244.33.
Our contacts with iPage were very rewarding, smooth, hassle free; our questions were efficiently answered. They accepted our completed web page, without trying to impose one created by them. Our format, colors, and links were faithfully preserved and reproduced.
My son and I are private persons that have no primary financial interests through this media, but mostly to explain and disseminate a novel medical computer program to correctly diagnose diseases and avoid the ordering of futile tests in lieu of recommending the best cost benefit ones.
iPage happened to be an extraordinary way to express opinions about the current situation of medical practice and to introduce ourselves to the community. Surely, there are many other people and institutions with the same interests as ours that may greatly benefit with iPage.
iPage is great for new businesses or for the people who work with new businesses. As they offer great bonus offers for online marketing stuff, you can easily rise up any new web project with them. iPage support rocks indeed! I had joined happy customers list last year and never looked back, any issues or drama can be solved quickly using live support chat. For wordpress they do offer custom hosting package or if you wish you can just activate that custom service as addon for your current hosting package. They do love to spoil customers with many great threats like 1usd p/m hosting offers for family and friends periodically.
This is my first time hiring a web host. I wanted to make a personal site. I had zero experience in site building. I had little knowledge about HTML and MySQL. Even that I managed to build a site with the help of tech support. They even taught me how to solve problems and fixed every mistake I made. The help came quickly and in a understandable language.
The server was always working. My site is not very heavy but I could access it very fast.
The cons: Once, some wordpress update messed up my site. Tech support solved it very fast.
I was move to iPage from my old hosting provider when my site reach maximum disc bandwidth. I was looking for new hosting provider and I start googling. Among many hosting I found iPage which offer unlimited disc space what is primarily imported for me. There is other benefits like unlimited sites, bandwidth.. so I make up one's mind and chose iPage. Month ago I was renew hosting plan and what I could say after one year experience is that I am very satisfied . Support is OK, I was couple times contact support and respond was efficient. What I didn't like is that in renewing process is separated hosting account and domain (main domain) , but it's negligible considering all aspects of this hosting provider. Generally iPage is great place for host your site.
Overall its a very confusing site, very poorly performing, but I had hosting with them for a couple of years and got used to it. Until 1 day they blocked all my sites due to malwares or infected files there. Ok, everything been removed, 10 hours later they tell that there are still infected files (websites are still down). It was removed, but then they say there are still infected files (websites are still down), and so on. The bottom line that after a long time of websites being inactive, they offered a great solution- their own product SiteLock, that magically removes everything and then my sites can go back live. ta-dam. I couldn't have websites being down for so long, so I bought it, and later on found out from many other users that its a common practice for ipage to do it, to sell you extra product.
When I originally decided to go with iPage I was concerned that the quality of hosting was going to be poor. I wasn't really looking for all the bells and whistles so I needed something less expensive. I found just the opposite to be true. They provide impeccable service at an awesome price. I am iPage for life!!
This is the best web hosting service. It's very safe, fast, unlimited and have great support.
they have many helpful options for beginners in web hosting, like easy way to start and create website.
I started using iPage last year fro my church web site. because I am a very busy IT professional (what my boss says) I didn't have a lot of time for building or maintenance. of the site. With the tools that are provided and the ease of use, I was able to delegate the day to day administration of the site to others who may not have had experience before. Tech support is great in that they have contacted me themselves from time to time to see if we had any questions or needs. Stability has been 100%. No down time in a solid year.
Extremely user friendly even for the technologically handicapped. Friendly, human customer service. Site is always up and running. Very simple, reliable and economical.
Ipage is wonderful I started with another host that was hard, slow and there was no tech support then I found Ipage and have recommended Ipage to many that are now using it. It's very user friendly to create and from the basic to advanced it has all the features you could ask for. I didn't know anything about how to create a website, it was great,
We have been with iPage now for over a year. We have had no technical issues, we had one billing question that was quickly handled and easily explained. I have recommended this site to others and plan on doing so again.
CEO Lytchgate Inc.
I created my first website with iPage, and so far my experience is very good.
I always wanted to create my own website, but the price always hold me back because many hosting site are very expensive. But when I found iPage and saw their low price, I started to host my first website there. And since then I have good experience with iPage, and their service and their price is good, plus my website is also running well and fast.
For me, iPage is very good hosting site for low budget guy like me.
I do hope iPage can offer more bonus or fee bonus for their loyal customer, because I planning to stay here for long.
I've had various websites during the past 25 years and once I have my website(s) up and running, I loathe it when my hosting company start to add more and more fees for stupid little things, and try to siphon what little dollars I have.
So three years ago when my former hosting company went that route, I was not amused in the least. At the same time, I accepted the voluntary position of Website Content Manager at my church - initially it felt more like I was drafted into it. When one of my fellow "website committee members" asked me if I knew anything about iPage.com I went into "research mode".
After researching iPage.com, for our church and for this same friend who was helping another church start up their website, I was so impressed with iPage.com that I ended up moving my own website, and I've never looked back.
In making my move, iPage.com's customer service staff were incredibly helpful and patient with all my questions and concerns. I find the prices very reasonable. Their servers are completely reliable. I couldn't be happier with a web hosting company than I am with iPage.com.
iPage offers me a good price for domain names. The tech support is excellent, they always help me solve my problems. The hosting seems to be very reliable, I have never seen downtime on my site. They offer promotional deals to help customers get more for their money. I bought and host 10 sites with iPage for over 3 years and have never had a complaint. I like that iPage has paypal.
Great hosting and service
iPage rocks because their support is always helpful and attentive. They resolve an issue and dont quit on you. I use their live chat service for my setup issues and they fixed the problem without a hitch. These guys are great!
I am currently hosting several different websites at iPage and I am totally satisfied with their hosting capabilities and support. I host Joomla sites, WordPress sites, PHP sites, and DHTML websites on the iPage servers and all respond fast and flawlessly. The prices are great and iPage also offers many services to help you if you lack the expertise to complete a job. The tech support crew is knowledgeable and responds quickly to help you resolve any issues. I know this personally because over the years I have contacted them with my problems several times and those issues were resolved quickly and to my customer's satisfaction. Great Prices, Great Offerings, and Great Service.
I am the user who used ipage for website hosting since 2013, i am satisfied with their pricing and service. In these times i faced many problem , as i was newbies. ipage customer service is really awesome, instantly they solved any types of problem. Thanks ipage.
Our non-profit pet rescue organization has been using Ipage.com as both a web host and to obtain our domain name for the past several years with minimal issues until recently when I attempted to log on to our website and to the Ipage.com site, to no avail.
After speaking with a very unhelpfull telephone representative, I was told that our domain name and website had expired less than one month ago. I was also told that our domain name is currently in a redemption period whereby we could redeem our name for a $160 fee, however, we could not restore our web page.
I spent numerous hours building our organization's web page. Not only did our web page have information pertaining to our rescue organization, it also contained photos of all of the dogs we previously adopted, a paypal button, a Facebook button, and much, much more.
Our organization was never sent a renewal notice or any other type of notice warning us that our web page and domain name were in jepardy of expiring. We were never sent any email notices, never received any phone reminders or hard copy notices through the mail.
After speaking to the telephone representative for about 20 minutes, I received absolutely no resolve. I was not offered a discount for future services, not offered assistance in rebuilding our web page, not offered an apology, not offered empathy. In fact, I was not offered anything at all in terms of helping our non-profit pet rescue organization re-establish our web page. I was merely told that our website was gone.
I am disgusted with the lack of assistance from Ipage.com and the lack of customer care that I would have liked to receive. If the rep I spoke to showed the least bit of customer service, I may not have written this report.
I have been an iPage customer for almost two years and I am very happy with their services, pricing, and support! I recommend them to everyone I know. Very satisfied!
Being new to web building, I wasn't sure which web hosting site to choose. After researching the various web hosting sites I chose iPage. I have been with iPage for about a year now and I am soooooo grateful that I chose iPage! Their support has been awesome and they are available 24/7/365. I wanted to learn how to build a site myself and so I started with their basic weebly drag and drop builder and then graduated to WordPress. They were there with me every step of the way and answered everyone of my questions to my satisfaction. Their packages are excellent and they have many add ons. They are reliable as well. I have not had one problem with them at all. I recommend iPage to anyone who is looking for a web host. Whether you want to build your website yourself or have their expert design personnel build it for you, you cannot go wrong with iPage.
As a very small independent business with less than spectacular IT skills it can be quite intimidating to tackle the thought or process of entering the Web World.
The process of establishing contact with iPage through setup and ongoing editing could not be easier and in honesty quite enjoyable.
iPage has been fantastic for me, the beginner, and the cost had been very reasonable, again, great for me, the beginner. The site is easy to use with great tools, and if you get stuck they will help you along the way! If I had it to do over again I would definitely use iPage again to host my website!!! PGregory, gregoryideas.com
I recommend to take service from ipage, it gives you everything for a website and the charge is nominal. They providing attractive offers to all the web hosting people. ipage technical support, sales and services are extremely good. One valid opinion is they are not supporting illegal activity like pirated license product etc.
When I decided to bring the Sheriff explorer program to the 21st century, I first used another known brand. It was difficult for an old guy that was not hip. I then discovered IPAGE and made the switch. First, it was much better, had a better look, and the response and remarks have been great. I encourage everyone who asks, to use IPAGE.
iPage is a most excellent web host. They have prompt tech support to resolve issues.
They offer a large number of features for their low per month cost. I easily recommend
them as the web host of choice to those who are building web sites.
I have used iPage for many years and they have excellent support for trouble shooting. iPage offers a lot for it's low cost. I would prefer stronger features on the email. I easily recommend iPage to my friends who want to try personal web sites.
Been using iPage hosting service for a year now. I must say I am quite pleased with the features and the value of their service for money.
I recommend their service for smal to medium companies, for its low cost and ease of use.
Only downside is their webmail service which is slow and not user friendly.
I started a small business in Belfast just over a year ago and new I needed a website but didn't have the funding to spend thousands of pounds to create an online presence. I saw adverts online for ipage and initially thought it was too good to be true that you could get a website published for less than £50 but the reviews all seemed very positive. So I gave it a chance one evening. Within about 2 hours I had a proper business website. OK I still work at it and I like to think it's much better now but I did it, I can promote my products when and how I want to, immediately stay a new campaign and people can believe I did this myself. The secret is the power of ipage. The hosting service and features make it simple. The chat support had been brilliant. Some times I have messed up but the support team had me going again in no more than 15 minutes. I can honestly say I never remember my website being down for a minute. So from my point of view image rocks.
This web host is great. I was new to web building and ipage wasn't the first web host I tried. I stayed with ipage because tech support was patient and didn't try to make me feel stupid, even when they had to fix mistakes that I made.
After researching several web hosting providers, I chose iPage because of the reviews, the price, and because I felt extremely comfortable talking with their representatives.
For the past three years, iPage service has been "Rock-Steady" in a respects. My page is always up and working. The three times I had to call Tech Support, the service was outstanding, quick and easy to follow. Each time my problem was fixed and questions answered thoroughly and completely.
I highly recommend iPage to everyone who asks about them. They SUPER!!
I have been using iPage for over 2 years and have had no problems at all. My site has never been down. The prices are great. I get compliments on my site from others all the time and have had many people ask me how to get their own site using iPage. I love that I can make changes, additions, deletions, etc. to my site any time and as often as I want to without incurring any additional charges. I highly recommend iPage.
OK, iPage Rocks and here is why...
iPage has great performance for a small price. Don't we all want that?
iPage has relatively good tech support (used to be better) We can't all be perfect.
iPage has really good speed even on a shared server plan.
iPage has really great pricing (Oh wait, I'm being redundant) yup !
Just an all around great hoster.
I have tried some web hosting services, but the most reliable one has been Ipage, the support team has literally saved my site. They are fast, nice and I had never had to wait too long for their answer. Great team!!!
I am a web programmer from Armenia. I have tried many web hostings for my clients from different countries. I am very satisfied working with ipage. It is very easy to use ipage. I like it's support service too much.
I can suggest all profesionals to try ipage it is really proffesional web hosting.
I absolutely love iPage. I have been a customer for years and would highly recommend them. They have weebly drag-n-drop builder which makes it super easy for beginners to create a fantastic and professional website. They also have more advanced features of course. They always have great coupons and promotions and even offer an affiliate program. I couldn't be happier with them!
i started with iPage around 4 year ago with a personal website and now i moved to a business account its pretty easy and there is a bunch of freebies you can grab once you enroll, it actually help me to boost my business, the My dog could manage the cPanel, and setting corporate email on my devices was easier than any other provider. i love iPage
The amazing price of $1.89/ month (£1.19/ month for fellow Brits) to host unlimited domains with unlimited bandwidth was the first thing that attracted me to ipage.com. Add to that free Sitelock software worth $100. Free super easy to use Weebly sitebuilder (free for 7 pages) and a free domain (for the first year) and these guys had to be checked out. I already had hosting with bluehost.com whom I had no problems with but they were charging $6.95/ month. I was slightly worried in case ipage proved to be slow at loading my book shop site, but the price was so cheap (and they had a moneyback guarantee) so I figured I had nothing to lose.
I'm glad I chose them, I've never had an issue with speed or service and I can't find a better value package any where on the net. My only criticism would be that the control panel for this price is not all encompassing as some other hosts such as bluehost for example, having said that I never used any of the extras included in bluehosts cpanel anyway, so I was paying for redundant programs. The websites I build are all wordpress based and the cheapest ipage package runs these sites no problem (personally I've found no need to pay for the more expensive wordpress package offered by ipage).
Service wise ipage have always responded to my ticket requests promptly and helpfully their real time virtual response hasn't been as efficient as Bluehost or Hostgator. Hostgator's online real time support was the best I've come across but ipage will not leave you floundering in trouble, it just might take a little bit longer to get your query dealt with, if you go the live chat route.
In summary then, ipage provide reliable solid webhosting at a budget price. If you don't need all the mega frills of a full hosting cpanel (and 99% of you won't) sign up for ipage. I thoroughly recommend them. I haven’t been disappointed and you won't be either.
I would not recommend iPage to anyone I know.
I've used iPage for about 2 years after buying the essential plan from them. Once it can around time to renew, I made sure to check on my account and see that I had around a month of the plan left. At the time, I was looking to renew with iPage, but they charged me a full month early for a new year of the Essential plan. I called customer service about why I had been charged a full month early and the only response I got was "we're not sure." I had to talk to customer service 2 times (with a horribly long wait each time) before I could finally get issued a refund (which arrived about a week later). At this point, I took my business elsewhere.
It's been about a month since I switched from iPage and they STILL send me emails. I have unsubscribed from all their mailing lists and have even submitted a ticket to delete my account because I was done with their bull shit but have yet to get a response. I find their customer service and their constant spam emails to be completely unprofessional.
I chose iPage in 2010 because of their prices and liked that it was a Green company. I've stayed with them because I have been very pleased with their hosting service and even more so, their customer service. Whenever I've had a question, wait time is very short and they clearly walk me through what to do. I like the fact that "I" am in control of my website. It is easy to use and I can change things around whenever I want, without having to pay huge fees to web developers and wait on their schedule. Thumbs up iPage.
I like this web host because it is so easy to use. It saves me a lot of time and that is the reason it is my favorite. I rarely have any problems and if for some reason I do tech support always helps me out quickly. I used to use GoDaddy and I just had to spend so much more time trying to get things done. This host is just so much more user friendly for me. The only thing I think would be better is if you could have a choice of paying monthly or once a year for the hosting. I also am unable to compare them to anyone else because I actually like this host so much that I haven't tried any others.
I've had experience with a large number of hosting providers in Europe and the US.
Ipage is my favourite concerning price, reliability, features and support. 5STARS!!
Ipage is the best web hosting I have ever come across. Their support is really great and their up time is something I can guarantee at 99.9%.
I have had a website hosted through iPage for over a year and have been very satisfied with their service, especially their response time when I had a question. My website is http://commissionyourpainting.com
I've been using iPage hosting for some months, and I'm quite happy. The main negative thing is that my website is often pretty slow in loading. Anyway, the site is just a little more than a landing page, so in my personal case it's not such a big problem. I suppose it may be worst for big companies' sites. So I will keep on hosting my website with iPage, also because their prices are very competitive (I purchased both domain and hosting with an offer at a very small price) and you have a lot of basics included for your website (and your webmail too). And the support service is quick and people there are willing to answer all your questions.
I had not been an ipage customer for more than three days. I was attracted for their hosting price and took up an yearly plan, pointed my name servers and installed wordpress with defualt themes and plugins. The speed is about 4-7 seconds just for about 280 kb on pingdom. I contacted their support THRICE and they said they increased my website limits THRICE. I tried all the time for three days and with no speed increase. Lucky for me, they got the 30 day money back Guarantee. I requested their support for a refund which was transferred to my account promptly. If there is one thing positive about them, its that their support is 24/7 online and is friendly enough. I would only recommend it for small blogs with low traffic.
Hii, Ipage is really good for personal, small business websites for those who are looking for low budget cost, Ipage offers the very low cost prices and was offering the many freebies, but the only thing on ipage which bothers me was, i have multiple accounts on ipage, So for secure purpose i using different passwords for them, But when ever i enter wrong login details for more then 3 times them my ip address from ipage get blocked and it does not even unblock me after 24 hours like many hosts do, So i always need to contact their support to get me unblocked, And the average page loading speed of ipage is bit low, and the ipage partners / affiliate links around my cpanel makes me lol, So You Need to really care on them before using their free trails either else you get billed with recurring services that which you actually not need.
Ipage use to be a good hosting company, but in the last few years they have gone downhill. Sure support is available 24 hours a day but youl will spend at least 1 hour on the phone waiting to take to support and online chat takes longer. Beware of what you sign up for, this is a company that will try to nickel and dime you to death, including after your purchase. When you log into your control panel you will be presented with several offers to purchase addition services, You will need to decline these offers before you can get to your control panel. Also be careful where you click in your control panel because the control panel is littered with ads for additional services. In the last month I have had several problems with ipage on multiple domains I manage.
BEWARE: When I was renewing my ipage hosting, my domains showed an expiration that was good for another year. At this point I’m thinking "ok, I must have purchased the domains for 2 years instead of 1 year" so because the expiration dates showed the domain was good for another year I did not renew yet. 30 days later I discovered my sites are all down and unreachable. While calling support (after waiting for 72 minutes before customer support picks up) I was told that the domain expired 30 days prior and the expiration dates are wrong so the domains are in redemption and it will cost $160 per domain to remove them from redemption. Once paid it will take 24 to 48 hours before the sights come back up.
Ipage stated that this issue was my fault for not renewing the domains even though their system was wrong and the domains displayed an expiration date of December 2015.
After researching ipage and their redemption fees, I discovered that I am not the first one to have this problem. It would seem ipage purposely displays the wrong expiration dates in order to raise extra capital.
So let this be a lesson for anyone who is thinking of using ipage to host their site. BUYER BEWARE!
If you are wondering if I paid the $160 per domain to get them out of redemption. Yes, because the business I lost outweighs the fees charged.
Worst people to work with, well let me tell you the story. I purchased their unlimited shared hosting plan for 2 years and they offered me free domain to register. and was doing some development and didn't use for couple of months.
1) When my product was ready I had couple of small issues and every-time support took atleast 10-12 hours to reply.
2)Since my product was developed in php5.4, I have asked them to upgrade the php5.3 to 5.4 and they directly said no that's not possible. I argue them 5.3 is already gone from the market i think 5 years ago. Well, they told me sorry we can't upgrade your account to higher package to get php5.4 and pay more every month
3) Since I had already lost my trust and I didn't want to pay extra I told them ok either you offer me free upgrade or please recalculate my amount with upgraded package and let me use it. they told no since you have two years contract please pay extra for two years (remaining amount for higher package) will not slatted this.
4) I told to cancel the account. They charged me 15 $ for the domain they offered for free, I told them this domain in useless for me please cancel and give my money back (SINCE THIS WHOLE CONVERSATION TOOK ALMOST A WEEK, THEY DELETED (not closed) THE SUPPORT TICKET ITSELF)
5) Every time i get new support replying the same thing in same ticket.
I wish I could copy and paste ticket content, but they have deleted the ticket i don't have that option as well.
In summary, guys don't look at money, get the good service hosting with upgraded technologies.
thanks and don't recommend this to anyone... worst worst people and service..;
I was new to creating and maintaining a website and was using another host that was terrible, Its was a matter of finding another hosting site or close my website, then I found IPAGE, It was so easy to create and has been so wonderfully easy to maintain. Now, my photo club is using it and we are going to upgrade. Even now if I have question they are just a phone call away and very helpful,, I know this review sounds text book gleeful, but it saved my website from the junk pile
iPage is very slow speeds. Cloud flare is a must if you use them. For the price, I guess it's okay but some free website hosts are better.
I heard about iPage from a friend with a great site. On her advice I signed up for a small site to showcase my animal recue books. Perhaps I should be asking for more fancy features, but with my limited knowledge, this site suits me just fine. I am able to easily navigate the site (a big plus for me), I don't have to pay anyone to upload things for me, and if I get stuck I send a request, which is answered very quickly. I'd recommend it for technologically challenged people like myself who want a nice creative menu of features to choose from, but a site that is manageable. I give iPage a big thumbs-up.
I maintain several domains using IPage and have found it to be the best web hosting service I have used. The user interface is easy to use for Email, Web Page Hosting, MySQL and PHP. The absolute best feature in my opinion is the online chat service. I have not yet had a question go unanswered - and some of my questions are quite complex. Great job IPage.
I did not find anything particularly 'rocking' or outstanding (in a positive way) about hosting on iPage vis a vis other providers that I use.
However, there are two negatives I faced.
(a) Unethical billing practices
iPage will sneakily charge you products that you have not bought. _And_ they will ensure that you are _not_ notified of this by email.
You will get to know about it once your credit card statement shows you an entry of almost one fifty dollars, which you cannot account for, because you never bought that product. Troubled by the slow speed I had decided to move on from iPage, so I cancelled my hosting with them in Dec 2014 (it was supposed to expire/renew by Jan 2015). I however, did renew my domain since I needed at least 10 days on it to get it successfully transferred to another provider.
So I payed $ 15.99 and I duly got an email with the receipt, as is expected. I am good (or so I thought) and moved my site to a different provider.
Meanwhile, no emails from them except requesting me to confirm if I really want to cancel my hosting with them (yes, I do. Really.)
And then my credit card statement arrives, and I have been charged $ 131 for hosting my site (which I cancelled) + $16 for siteLock (which I did not ask for). And here's the interesting part - no email notification from iPage ever reached me to inform me that I have been charged almost $ 147 ! When I talked to support staff they told me this appears to be an error - this sounds very convenient. In todays times, you send out an email and it doesn't reach me ? OK maybe one email somehow got lost in the fibre, but two ?!
With iPage, you have to watch your back. For me this is a fundamental breach of trust. Unless you like to live on the edge, I'd suggest go for someone else.
(b) Slow speeds
Accessing my site from India, I always found the site to be very slow. I installed wordpress plugins for caching etc, but to no avail. Even the administrative panel was slow for me. When I talked to the support, they just told me "No, we don't find it slow". This was my primary reason for moving to a different provider. I have read a lot of reviews which say they are quite fast - somehow, I did not have that experience.
Overall, iPage is a "me too" provider, with nothing quite outstanding in its offering. That would be fine, but (a) above is something that you should think about.
iPage has been a very reliable, cheap, and fast host for me. Along with being inexpensive, iPage offers many extra services even the more expensive services fail to include, such as Wordpress, free website protection, and so on. I highly recommend iPage if you're looking for a cheap web hosting service that provides all you need to run a website and more.
This web site is excellent for its user-friendly set-up. Also the technical support is awesome. I never feel any difficulty in operating this site hosting. But I suggest there must be a consideration for non-profitable site like mine by giving 50% charge to utilize and recommend to others in better way. Apart from that this is the only excellent website to my knowledge.
Fast, efficient and excellent service. I have been using iPage to host our business site for over two years and I never have to worry about my web site. I could not ask for anything more. If you are a small business owner then you do not have time to waste on worrying about your site host. Put your site with iPage and focus on your business.
I'm really happy to go with iPage. I was comparing them with other web hosts and they offer the best value. Their hosting is very nice. Its been a 2 Years With Ipage and I've noticed no downtime, but sometimes my site will load a little slow. This is the only con, but for the price, I'm really happy
I started with iPage a couple of years ago, but don't be fooled - the $2.25 a month doesn't cover much of anything. If you want sitelock support, SEO, or any other addons expect to pay big. I purchased a premium package on my domain which would allow me to host subdomains. It wasn't cheap, but it included SiteLock protection and eCommerce, so I agreed. Well, one of the subdomains got hacked, and I was told it didn't have the SiteLock attached to it, so - oh, well - the only way I could fix it was to add SiteLock at $49.99 a month. Seriously? When I've already paid almost $500 for two years of web hosting?
I despise being told I have no choice but to purchase something that should have already been on the site to begin with. I tried to call my rep, but his number was changed. I called the new number, but when I entered his five digit extension, their phone system dropped my call...FIVE TIMES. I tried calling again and hitting "0" for the "next available rep" and it went to someone's voice mail. I tried again, thinking this was a fluke, but it happened again. "Next available rep" MEANS SOMEONE ANSWERS THE BLEEPING PHONE!
That's only part of the trouble. I can't get the RSS feed for my primary domain to work in any RSS feeder system. I always get a "this is not a valid RSS feed" message when I try. After spending hours online with my sales rep and support, I was told they show it is a "valid" RSS feed, so there must be something wrong with the 10 or so places I needed to add it. (Again - seriously??)
Now my primary domain is down until SiteLock gets it up and running.
I have been using iPage for over one year. I won't say it's the best hosting ever, but definitely better than goDaddy. I had to switch from goDaddy to iPage because you can't even send email from the goDaddy server as most of the mail server has block the goDaddy IP addresses.
- I was originally attracted by the massive number of features and the low price
- But little did I know that after one year, that low $3 / month suddenly became $20/month. And they didn't even tell me at the point of signup.
- The support is OK. Not the most technical person, but then it's pretty fast and responsive. It does take a little of my brain with their help to solve some problems.
- The number of features there were huge, but it gets a little confusing as to what to use. Because there are multiple options to do the same thing.
- iPage has a lot of documentation. In general, I can pretty much self help.
- The statistic page is useful, I can see the site statistic
- The mail can hook up with my gmail so it's pretty convenient
- I have not experience any downtime since my page was up
- I used the website performance tool on my website, it's performing decently well.
Overall, it's good, just that I got tricked by the one year price increase which they should have told me about it before I signup. But I don't plan to cancel the website and transfer to another hosting service since I can't be sure if the other hosting service is better or worse than iPage. I can live with what I have right now.
I've been using ipage hosting for a few website I did for my clients and working on the websites while connected to ipage server(s) I had not one time but many times problems disconnecting from the database server and had to stop working. Customer Service doesn't really know why this was happening, that's why I would not recommend getting this service (not really reliable), there are others better for share hosting. My suggestion would be to get a vps if you have the knowledge to maintain it. Hope this helps.
Ipage is excellent, simple to manage and really, easy touch icon for everyone to see easily, with improved view and less graphic which normally cause slowness in opening up most control panel
I purchased a 3-years hosting package at a very special price (1.99$ per month). In general, iPage's prices are pretty good - but that doesn't mean that the service is as good as well. The website I hosted with iPage was in fact pretty slow (up to 5-10 second to load a page): I had to contact the support many times to ask for help. They were always kind and patience, and (after a while...the support service was a bit slow too) the site was speeded...but the loading time was still longer than usual.
I don't think that the competitive prices justify this: what's the point in saving some money on the hosting service, if then people get tired of going on my website because it takes ages to load? I really hope they can work on this and offer a more powerful hosting.
iPage sucks! Customer support is badly let down by silly young engineers (so called specialists!) They don't understand or have very little knowledge of ecommerce. When I have issue, raise a ticket and it will take days to have a silly response, get nowhere. If you talk to them, the so called specialist react negatively, behaving badly with intention to suspend, to stop your online business if you reasoning with them. What kind of customer service is that? iPage Sucks!
I have been with iPage long and suffering enough, will not recommend iPage for any one.
Business people, please stay away from iPage, otherwise you will cry later.
I have been with iPage for two years. Last year I started receiving notifications (notice that was plural) that my hosting was set to expire. As I did not wish to renew I did nothing. My account automatically renewed and it is non-refundable. After that I went in and set my hosting preferences to NOT auto-renew. This year, same story. I started receiving notifications, I double checked and yes, I was set to NOT auto-renewal. (Their emphasis.) Guess what... my domain automatically renewed again. The domain renewal and the hosting renewal are two separate areas. Again, they will not refund my renewal fee. My only suggestion to whoever reads this, I have no complaints with the actual hosting, just understand how their billing is set up. While I am computer literate and I believe fairly intelligent, I am a novice when it comes to this aspect of the internet. Hopefully my lack of knowledge will help someone else.
I run a high school website and needed a solution that allowed me to create my own site...template free. Ipage presented a great price so I purchased it for three years. Well my site was taken down, the first time, because of our announcement video was getting too many hits. So I moved it off site and linked to it. My site was restored. Then about two weeks later it was taken down again because of PDF documents that we provide to parents/students was causing an issue. When I told them I purchased and unlimited bandwidth..the said that is true but...you have a soft cap. They then told me it would be better if I upgraded my site to a much more expensive plan.
Well my account rep, who said I could call at anytime...has gone missing in action. Does not return my calls. We are a public high school providing a service to our community and they treat us like this...what will they do to you?
I have been a client of iPage from 2011. My site is really small, it's a community site, no any commercial things, no selling or buying, no ads, nothing. It' just an informational site for our community who are interested in activities, including religious activities. I have paid for hosting myself and that was my contribution and charity. I have putt small audio files there (max 20-30 MB), which are the community meetings, lectures, seminars recordings and the like. There were 2-3 big video files of 270-280 MB from some of our activities, but that's all. Now my site was blocked by administration of iPage saying that I should remove all audio and video files because the traffic of their downloading disturbs other users. They tried to tell me that downloading of such small files 2-3 times per day creates a huge load on their server, which is nonsense. I've tried to negotiate with them but to no avail. Eventually, I've removed all my files from the site and moved them to free clouds and abandoned that site and iPage. So I'm writing this review to warn other users. And my sincere advise is to look for other hosts and hosting solutions. I think that if iPage cannot make the business from your hosting they are not interested in it anymore.
Really incredible services found i am running many sites on ipage. Really cheap and best ever services found. Uptime is awesome. I never found my site down in anyways. Support is good enough. And features are too awesome. iPage is one of the best hosting services which i am experiencing. If you want a good hosting services. I will always prescribe you iPage.
Thought we'd try iPage (we have many hosted accounts running a couple hundred websites). My advice is don't bother using iPage because their servers labor and are very slow when there are more than 5 users on your website. We are going to move back to Bluehost as soon as we can.
The other major issue is iPage's email policy. We send newsletters to our customers (these are 100% legitimate emails), but iPage says they don't permit this and that we have to get a VPS which is utterly absurd for a few thousand emails per week... really iPage? you must be joking.
In our opinion iPage is a waste of money and time and are not serious contenders with such slow servers and draconian policies.
Don't try to cancel your account. I had built two student websites and had no need for them once I finished the class. I turned off the auto bill but they billed me anyway. I reached out the their customer service via phone and the representative was nasty when I asked why they billed me. He said he would take care of it and even sent me a confirming email but the accounts remained open and I was billed. (Remember how I said I had turned off auto bill!) Now a year later I just received a reminder that my account is up for renewal so here we go again.
I'm an iPage user since 2009 and I believe iPage is THE best hosting company you can get for a cheap price. Their back-end allows you to use lots of stuff which are just a click away, like installing WordPress, setting up email accounts etc. I've found that if you want to have a cheap domain and good hosting the combination to go is GoDaddy + iPage, since both have great support and reliable servers on the ipage side
I have been with iPage for 2 years now.
I have also been with Hostgator and Bluehost. Now if I have to compare these hosts, I would say that iPage is by far the best. They have great support that will always help if you have any difficulties.
I have had issues with slow loading times, however that has been resolved almost immediately after talking to support. What I really like about iPage is the the cPanel and support. They give great service for a low cost!
I give iPage 9.5/10 GREAT SERVICE
We've been using iPage since July and I can say all features are good easy to navigate, user-friendly site and most of all it's cheap when I comes to hosting. I just have some problem. First, chat support was good enough to satisfy your questions regarding a problem that you encountered but, response time was taking so much time. And second, the most disappointing part of this hosting is the email system that they have. We've been reporting a number of incident since we chose this hosting site and still they got the same problem from time to time. Email system run slowly and sometimes the delay of receiving email can take over a day! How frustrating it is when the most important part of your business is based majorly on your emails.
POOR! NOT RECOMMEND, support is not very helpful at all, they only know creating tickets that's all! I have two hosting accounts on ipage, at first my site where really fast, but after a couple of weeks it speed is ancient, I file several tickets to fix the issue but to date nothing is fixed so I'm dropping off them for good. Poor customer service and knows nothing other than creating a ticket, poor hosting speed, took so much to load a page! ipage SUCKS!
I have been using iPage since few months. Feature wise it is good however I encountered a strange behavior which I assume that all webmasters might encounter over a time.
I have one website built over Joomla which I decided to take backup of and put everything on download including userfiles using Filezilla client. Everything went fine for few minutes but suddenly ipage ftp server started to decline the connections. Most unfortunate thing happened afterwords, they blocked the IP address without any notice or intimation on suspicion due too many failed attempts. These guys have no system to detect if the failed connection was due to their server policy or unauthenticated attempts.
More painful was the process of getting the IP unblocked. There is no automatic system which unblocks the IP after a time. You have to request them to get it unblocked. I raised a support ticket and it was answered after two days and I was told that your IP is unblocked however it was still blocked. It took yet another couple of days to get the IP unblocked.
The support is terrible. Support people behave like a machine and ignore everything. I suspect if they even read the support request carefully. If you are running something which is critical and must not stop, I highly recommend do NOT go with iPage. The support is senseless and unprofessional.
I've had iPage for over a year now and am extremely unhappy with them. The load times for a low content page are horrible and always have been. The time from read to loading the first byte is far too long. Ran pingdom which showed the site is "slower than 85%" of those tested. Webpagetest.org shows "F", "F", "A", "F", "F". GTmetrix overall rating was a "C". I've complained to iPage and always get prompt responses that don't address the problem. I'm running Wordpress with caching and that doesn't help either. Will be moving my domain somewhere else.
I have been a customer of iPage for a while now. I have had multiple accounts for multiple sites. They called me up after my purchases and ask if there was any questions or help needed to get my new site up and running. There user interface is east to use and reliable even for a beginner. There are so many features that I can't even use them all on one site. The site up-time has been 100%! The billing is all explained and detailed with the billing pages. The price and features are just right for me and what I need. I have tried other hosts and iPage is the best in my opinion. I suggest them all the time. I will always stick with iPage!!
I had my first experience with iPage within the last year after deciding I wanted to step away from using my own reseller host. Having hosted a large number of my own domains as well in addition to a decent client base, iPage's draw-dropping price and decent reputation looked like a much simpler option. While I wasn't necisarily impressed by the features iPage offers, the generously low yearly rates they offer and the consistant uptime were well worth the risk. The staff was amazingly friendly, and the signup and registration process was one of the fastest transactions I've ever had with a host! iPage is perfect for those looking for personal hosting, short-term SEO landing pages and mid-to-low traffic and resource requirements. The customized hosting panel they provide is simple and effective for a wide variety of customers, but I found it lacking for other online ventures I am involved with. The uptime and features iPage provides will also work nicely for a lot of customers, but again they lack the quality and capability some "power users" might need. Simply put, for the low price, free domain and expediante support, iPage is perfect for smaller businesses and personal hosting. I am happy to say I have registered for another annual plan with iPage for a small number of my websites, and highly suggest them to those with limited hosting needs!
Worst support I have ever come across in my 16 years of development...customer service a close 2nd. iPage SUCKS.
Recently noticed a charge on my bank account of $131.88 that I did not recognize from iPage. Upon contacting "Support" they said that it for hosting my account. Only problem is my only auto-pay was for my domain...not my hosting. I advised them that would not be paying that amount because 1. I can get cheaper else where and 2. I did not authorize that to be charged to my account. I told them to cancel my account and refund my money. Support told me that they would cancel my account and refund the money in 10 working days. No problem. Now 3 days later not only is my account still not closed, my bank has notified me that they have now charged my account another $131.88 which means I just paid over $263.76 for one year of hosting on account that I closed. As soon as I can get this resolved I will never do business with iPage again.
For for my WordPress pages, iPage appears to have above average wait times with CSS files. Be sure to test your site on gtmetrix.com and tools.pingdom.com to find ways to speed up your site. To decrease my page load times from unbearably slow to moderately fast, I had to create a custom CSS stylesheet and modify some theme files - something I didn't have to do when I used other web hosts. If you're confident in your ability to custom code and optimize websites, then give iPage a shot.
iPage is really an economic hosting provider but .... the loading times for a Wordpress site are inacceptably slow. Now the offer an additional faster Wordpress package, which makes the pricing advantage go away. I would not sign up again.
I do not recommend Ipage. There are too many problems with very slow servers and in some cases Gateway Timeouts or other errors that cause webpages to not display at all. If you have something for sale on your website you can expect lost sales because of this. Another problem is with the W3 Total Cache plugin recommended by Ipage. This plugin cannot tell the difference between edit mode pages and the ones visitors to the site are supposed to see. Changing settings has no effect on the problem. The sad reality is that there are many complaints against nearly all the webhosting companies. But since some people are getting these websites for a commercial purpose it matters greatly if the webpages don't load within 3 or 4 seconds.
Well, iPage is the best web hosting.
First, the support. In just seconds they help you to resolve a problem. (5/5)
Second, the value. 1.68$ p/month. And about 20$ the year. Some hostings give you a month for 20$. But iPage a year. (5/5)
Also, they have a lot of tools to make a better web. About 450$ of free tools for your web. (5/5)
I don't have to talk about the uptime, its 99.9%, and it's real. (5/5)
So, this is the best hosting. Try it, i'm really happy with them.
Ipage.com is a very nice web hosting company among those I have hosted websites. They have many features as required by customers, they have on time support through live chat and this is very helpful for customers in need of instant help. The only thing I am not proud of ipage hosting is hosting prices out of offers. The prices are high especially for starters and i recommend they set the regular prices to that they give in offers.
Before choosing my domain and hosting provider, I did a lot of research as I am a technical person and I wanted to have the best for me. I chose iPage as the initial costing was very low which I felt very good for me. But their support is very annoying. They have a lot of non technical staffs and each staff deals a same problem in different ways and makes more problem. They wasted a lot of my time and for small issue they take a lot of time to solve, even they can't solve it. They carry on apologising to me but it is time and stress what matters. I will never recommend such a rubbish service to anyone. If anyone don't agree with me, please contact me and I will supply the evidences. Thanks.
I love iPage
Their customer support is great, they respond immediately and quickly.
This might be possibly the greatest value hosting of all time. Free .com domain. It's everything to love.
The only downside I had was slow website speeds, but I contacted them, and they fixed them right away
They are very good in selling their product. The price is excellent, and the offered adds on the contract are very good.
The first difficult problem I had was the lack of SSH(SCP), only web filemanger and deprecated FTP is available. This is what a consider a bad point, I usually use my hosting as development environment, and on that case I can't do many tasks. I became obligated to upload files from my local environment, and just move there when it's ready for production.
The support is very good, even using online chat, phone or ticket system the response, investigation, and resolution is very fast. They usually understand your need and give you a solution. I had problems with PHP setup using .htaccess and they configured it to me. I also had DNS setup problems and they configured it to me too.
The control panel is a little bit messed, and offers to user many options. Some screens are hidden and I had to use the support to discover.
In summary all the problems I had on migration from other hosting service were solved with the great support they have. Considering the price I pay today, it was a great idea move to ipage.
I have ipage and have experienced very poor service. Today i've had to take my website down as ipage haven't been able to protect my copyright by allowing another company to suggest my pictures are, someway, related to another company, which they are not. Ipage, seemingly, haven't been able to remove this link issue. Then my site went down, 3 times and now i can't even start from scratch using wordpress. I am not the only person having major issues with a company that advertises something that is untrue.
I used iPage few monthes before. It is better than any other hosting sites. I bought hosting from here for 2 years at only $55 usd. So it took much less money from me.
I have been extremely satisfied with iPage. I appreciate their technology, their easy-to-use website, but most of all their customer service. I have chatted with customer service several times with questions, and always gone away satisfied. I have used other hosts, but none have compared with iPage in my book.
For me I think Ipage is a hosting just for the beginner her is my reasons:
500$ of coupons, but if you're looking for speed unfortunately ipage is too slow
As in my experience with ipage my website has stopping 10 times in just two months!
Apart of great features Ipage is a good and solid business killer on a shared hosting. For 3 month periodically they has uptime issues of a very strange kind - only parts of the website were not loaded, like images and CSS files. So site is unusable as main CSS is simply NOT LOADED when they have overuse, but they do not claim it as a downtime as ping and trace are OK.
Overall support is not bad, it is plainly stupid (apart of higher guys in USA). When problem is on their side they will waste days saying check browser and all the crap and only after you escalate them they will confirm the problem, apologize for it and fix it. ... Temporary.
And all the time they would just advice to move to VPS, which I read here it is just the same.
So over all do not even think of spending your time. Money here is not a factor at all, you would loose much more working with them. Hope a lot of present customer who experience the same would not stick to them just because it is hard to move - make that step, choose a good company from this website and really hope that in future Ipage stop existing. The companies like this in 21st century are for nothing only making life harder.
1.) My 1 year of Experience
I purchased their $2 per month on 2013. I paid whole for the total of 24 months (2 years) and a few Add-on which cost more. Now, my hosting expired June 2014 which is supposed to expire in 2015. I tried contacting them yet but no reply for the moment.
Things that I noticed is that my $45.36 payment of online receipt is GONE MISSING (Good that I kept their email with purchase) but my add-on payments are there, and now I saw in my BillingCentral (ControlPanel) that I have a $215.76 pending to be paid (4x more expensive than your first plan) PLUS my add-on payments that can SUM UP to $250 and more to continue my hosting for another 2 years, and while that happen they put my domain name on SALE!
If you will look carefully into it, I am so lucky that I changed Credit Card and turned off my AUTO BILLING before this happened, if not so, they will CHARGE me that $215.76 PLUS $50 or more from add-on that is ridiculously different from your first payment plan!
2.) Customer Support Review
In my 1 year experience in iPage, I asked few things and all was replied, but not everything is solve with their solutions. There are times that their reply will be longer than a day or two, but they will surely reply if you ask small things they can handle.
They have good features and scripts to be used, and their User Interface are good to be called user friendly. I didn't have a problem with it as long as they host my website 24/7.
They keep my site 24/7 with no problem. But there are times that my site is down for maximum of 30 minutes as far for my experience, maybe once a week.
With my bad experience of iPage, I wouldn't recommend them to people who lacks in knowledge on the internet. I don't know If i'm the only one who experience loosing my hosting, and if others experience this too, then I can advise not to go with this.
EVEN THOUGH THE HOST IS CHEAP, IF THAT'S THE PLAN/BUNDLE, I STILL DESERVE A GOOD SERVICE!!
I page sucks when it comes to getting help. They will not answer your question when asked. I had problems with the spam and never was given an answer to why I received the e-mail.
I signed up with iPage to fine-tune my web delevoping skills. Upon registering, I signed into the control panel to start editing my homepage. After making changes, none of the changes I made took effect on my homepage. I called customer support, who told me there were a problem with the DNS server, and the change would take 15 minutes to update and the problem would be gone. 40 minutes later, the problem still existed. I called to get more help, and the customer service representative told me that I did not make any changes to the homepage. When I tried to explain to him that I did, he told me he could not help me any further because he had no knowledge of html.
I then asked for a refund, and he processed the refund but told me that because I got my domain name for free, that I would not get a refund for that. I asked him to process the whole refund and that I did not want the domain name anymore, and he told me he could not do that and if I tried to contact the domain company that they would refer me back to iPage, which was already telling me they would not want to give me a refund.
I asked to speak to a supervisor, and he told me he could not do that but he would submit a ticket for further investigation.
This service is horrible. I am going to spread the word. Bad customer service, very discouraging, and horrible knowledge of the product. Do yourself a favor and find another hosting website.
iPage technical supports suck! I have been trying to create 2 SRV records to use Office 365 Lync server. My first complain is the end user cannot create the record themselves like with other providers ( godaddy or namecheap. etc). You have to contact the support team. Second issue is I have provided all the info from Microsoft to create the records. But these rocket scientist cannot seem to be able to create the records correctly. iPage it is not that difficult!!! All you have to do is enter "TYPE SERVICE PROTOCOL PORT WEIGHT PRIORITY TTL NAME TARGET"! I have had to contact their support team 8 times. Funny thing is they have already created the record correctly for another one of my domains. But then again, it took them 3 days to get it right for that domain. I am on day two hopefully it will be fixed today!
Stay away from iPage if at all possible. I am moving all my domain ASAP!!!!
Ipage sucks, full stop. I bought hosting with them, prepaying a years worth. After a few weeks, i needed to add a domain to my account, and the control panel (while on this topic, it sucks. It is unintuitive and hard to use) would not let me. I contacted their support and 3 times, they told me there was nothing wrong, when i even included screenshots of the error. I did some detective work, a found out the reason was that ipgae and network solutions are the same company, and hence i could not add the domain to my ipage account, because it was on my network solutions (who thought this was a good idea?) so i contacted both companies, and during the (what you think would be simple) process of transferring my between sites, it was accidentally deleted. Records on both sites threw errors, yet ipage told me again nothing was wrong. Then, a few day later, it disappeared from both my accounts, and both supports team told me the domain did not exist, even after linking them to the WHOIS showing it was registered with them.
DO NOT USE IPAGE/NETWORK SOULTIONS
iPage has exceeded my expectations with customer service every time. The value is amazing. I paid less than $15 for a whole year of service and someone has spent about an hour with me to find out my needs and what features I may be interested in using. They welcomed me as soon as I joined and let me know that they have an appointed person to look after my account. They basically made me feel important and valued every step of the way. I was not treated as just another customer but a respected person with a small business in mind. Thank you iPage for making every customer service moment with me a golden one!
I loved Ipage for a while, because their customer support is so great. They helped me a lot, especially in the early stages of developing my wordpress website (I had no prior experience).
However, the shared hosting was slow and the server kept cutting out completely - at least once every other month. I thought that maybe the VPS hosting would be better, so I coughed up some more money and upgraded. It was definitely faster, but within a month there were server errors again, this time lasting over 24 hours. Customer support tells me I will just have to wait until the technical difficulties are fixed.
Looking for a new server now. The site is for a business and we can't be turning people away for 24+hours at a time due to "tecnhical difficulties" that we have no control of.
Dont waste time and money signing up with them. I can’t even install the wordpress. Webmail don’t work. Database creation failed. Takes a long time to reply the tickets. Go find some other hosting provider.
I'm really disappointed about iPage.
The speed is fine however there were many down times.
They promise me to resolve the problem but nothing changes.
iPage offers Sitelock services, however Sitelock does not work at all.
My sites still get infected by malwares.
And iPage disable my account for that.
I removed infected files but i still have to wait for them in a long day to enable my account again.
Nothing to say with iPage. Goodbye forever.
1. I couldn't test the up-time because the support provided was so disorganized that I couldn't get a simple WordPress installation up even once in 7 days. I am a moderate to heavy user of WordPress with pretty good knowledge of the working of the WordPress core. I have tested on the local servers and am trying to get it up on a webhost.
2. The initial problem was with a database import which didn't work; but the support system works through tickets. Each time you consult a live chat operator, even if the issue is simple, they "escalate the issue on a ticket". What this means is that it will be reviewed by specialists who are working behind the scene. And each time your ticket is created it will be viewed by a different specialist. And your response to their answer in the ticket will be viewed again by another different specialist. Finally, to confound this method of their support management, the specialists do not read the requests properly.
In my case, about four different specialists managed to ruin my fresh WP installations, failed to provide a backup for just 1 day prior and deleted all my plugins and themes twice. Why? Probably not because they intended to, but because they failed to follow a few rules:
a. Make a backup of the site and database before you actually perform any changes on it, preferably on a duplicate copy.
b. When there are several tickets issued at a time, the above method works even better. (I later realized that several specialists(!) were working together in my case; so one ended up reinstalling my WP while deleting themes and folders; another installed another copy of WP inside the existing WP directory; a third one provided a backup of these fresh installations by his colleagues)
c. Have a working etiquette. Be responsible for what you do. You cannot say "Sorry, we do not have the backup for yesterday!"
3. Not all features are not supplied as offered. For example, backup offer is claimed to be free for 7 days for site-files and 3 days for database. As mentioned above, they couldn't provide a backup for 1 day prior.
The free antivirus/anti-malware etc are just equivalent to trial ware. When I asked the live operator, he told me "we do not provide trial version", but continued in the same breath "it will scan files, but to remove the infected files you will have to upgrade!".
4. Live chat operators can be rude and may disconnect you in the middle of the chat. Not all of them of course. I had to contact upto 10-15 operators, and about 4-5 of them lied, threatened to disconnect, actually disconnected, ruined my installation, disappeared after putting me on hold for several minutes etc. And when they do that, none of them will ever be reconnected to you, when you get into the live chat again, although this is a feature. Because they lack the courtesy to complete the chat, you will have to start all over again or ask the current operator to read the previous chat; and that is where most of them will lie again. They will probably read only the title of the previous issue, even though they might put you on hold while pretending to read it.
Finally, while cancelling the account, the rude chat operator closed the account without informing me to back up my files. Fortunately, I hadn't uploaded anything of importance to the server and had backed up the updated plugins and themes to my local folder.
Here are some of the important questions that you should ask live chat operators before you decide to host at iPage (For any host in general, you should check out some posts for an exhaustive questionnaire):
1. Can your freebies be upgraded? If so what are the features available in basic versions? If your AV can scan but not remove the files, of what practical use is it, other than advertising your product? (Remember, they will try to tactically answer this question. I joined because I didn't want their freebies. There are plenty of free plugins which do all this: backups, antivirus etc. But first you have to get the site going to get these working!!)
2. How does your support system work? Will three different specialists work on a case if 3 tickets are opened?
3. What happens if you people do not have my backup for the mentioned period (3-7 days) ?
4. Do you refund immediately or take some time? (Anytime Money Back is actually only for 30 days; It is three days since, and even though I am being promised that the refund will be done to my paypal within 6 hours everytime I connect to the chat, it hasn't been processed yet. )
5. Do you provide an email address and telephone contact support? (This is necessary, or else you have to get to them only by chat! Happy Chatting!)
Reasons for my rating:
1-star for uptime. Couldn't use, cannot judge!
2-stars for the features because they use a control panel which works. I didn't get the opportunity to test if the freebies work. But then, what will you do even with the best of the features, if the support keeps ruining your work.
1-star for value: No value for money, no matter how cheap, if the endeavor fails in the end. If support fails, everything is risky!
1-star for support: Completely mismanaged and disorganized!
....Yes, this could have been a post! But my site is not up yet!
We started using iPage, based on their good reviews and value.
Very short after moving our website to iPage we noticed our mistake.
slow loading times and continuous server outages, the site was offline, 3 and 4 times a week, and usually right after we had sent a Newsletter.
Our clients and Google can't trust us anymore, because we have a website that offline very often. also, limited email quotas, and unexpected server maintenance, have made our business a lot more difficult.
On the other hand the support has been continually improving and they usually find the answers to our tickets, within 12 hrs. But we shouldn't have to spend good 3-4 hours a week contacting their technical support
I had a very bad experience with my previous web host with regards to poor support and I had the feeling many times that they didn't care about my issues in particular to how my website was hacked and as a result, virtually slowing my business to nil. After much research, calls, and faith, I decided to give iPage a try and I am so happy that I did! The staff were friendly, knowledgeable, and able to speak to me in terms that I could understand and they were more than willing on several occasions to go the extra mile to make sure that I was a happy customer. I often receive follow-up calls asking if I need support which is GREAT as sometimes I'm too busy to reach out. If you're ever in doubt, please do not hesitate to give iPage a chance. I'm glad that I did.
As a Web Developer i always need a live web site to test how my work will actually perform in real life, and that's where iPage cheap prices and great support came in handy!
I started learning web development since about 7 years ago, and after learning some basics i found the need to see how real web sites work and understand web hosts and domains and control panels, these terms i used to encounter in online forums but never understood, so a friend of mine recommended iPage for their cheap prices and their great support whether be it online chat or help articles and knowledge base.
After my first web site, and then another successful 15 or more projects ranging from freelancing projects to projects during college for some student activities, to personal web sites for my friends and family, i can't but recommend iPage blindly !
What's great about iPage is that any one can use their service, if you are a beginner, or have no technical background, or a professional web developer, all the help you might need is there, simple yet powerful tools are there for beginners, live chat and technical support is there if your professional and like to tweak everything to your liking.
As a freelancer and a fresh graduate, cost can be a great burden, but thankfully iPage has cheap prices, and always has great offers during the year, also their referral credits always cheered me up and helped me run my web site free for years.
They have excellent technical support system. Very quick answers to questions as well.
Provided free tools are fun to create basic good-looking pages. I would recommend them, especially to non-technical customers
iPage is packed full of features for a decent price that does not break the bank. I would consider myself between a beginner to an intermediate when it comes to techy stuff. The website building tools are very user friendly and the few times I have had to reach out to them for personal help they are right there. I have used online chat and I have called. I only remember one time the online chat was not able to help me so they sent a ticket to the next technical help and everything was fixed within a few hours.
iPage is great because of cost, basic ease of using Drag and Drop Site Builder, & responsiveness when a problem arises. iPage is not so great because I use a Mac and it appears that many of the problems I experience is centered around this issue. I question if the designers consider this. The recent upgrade to Weebly has made editing my 2 sites very frustrating. I have tried using 4 different browsers and some problems continue.
iPage has delivered on their advertised features and support. There has been no experience that would drive me to find another ISP.
I have used other hosting companies over the past 8 years. iPage offers only one web hosting plan, rightly called the "Essential Plan" It comes with Unlimited disk space, Unlimited transfer/bandwidth, Unlimited domains, Unlimited MySQL databases, Enhanced security suite, Site traffic reporting, High-performance load balanced servers, and so much more for the best price I have ever seen.
iPage offers 24/7,customer support via phone, live chat and email.I found the support fast and very helpful. iPage also offers an intuitive Help Center complete with tutorials, a knowledgebase, and a FAQ section.
iPage is a worthy competitor in the website hosting industry, especially given the immense reputation it has managed to build within the last few years. If you are looking for the best look no further than iPage.
they do what they say and I expected. Got dreamweaver as a html editor and had to get the settings right. They helped me get my email away from godaddy
Worse hosting I ever came across
My site get suspended for 3 days in a row, all they can say is security flaw without evidence!
Got recommended to take up their costly virus protect plan! Isn't it a big scam then?!
Went to support to ask for help, nothing been done at all, their support is the most dull creature you ever seen!
Everything I got suspended I have to ask them before they email me. Worse notification ever.
Speed sucks, way below any other US hosting.
If you want to really run a business, do not use ipage. It is for kids and losers
iPage is a tremendous value for the money. I signed up hesitantly, thinking no reasonably priced site could offer the services and support I needed, but I was wrong. Within a day of sign-up, I received an email from a person who volunteered to help me through the process of getting my site up and running -- though I had already been to the full-featured control panel and worked out all the logistics of moving my site on my own. Everything was simple, straightforward, and worked flawlessly right out of the box. Uptime is great. Speed is no issue.
I've had no support questions, but it's nice to know issues can be resolved with a phone call. The service is suitable for nearly every need, from a beginner to a commercial entity looking for a quality hosting service at a reasonable price. I would definitely recommend iPage to friends and associates (and have already). They've done a great, professional job for me.
I searched all the major website review boards prior to selecting iPage. I needed a site builder that was easy to set up, quick, had great customer service and was reasonably priced. I was very happy deciding to go with iPage! All my major areas of concern were covered and my site looks great! Plus, I am a beginner and my site looks pretty darn good!
1. They have the latest features, security, and marketing options for all types of websites.
2. Their introductory rates are satisfactory.
1. Their "essential" hosting plan is NOT unlimited. An agent said if I used too much space/bandwidth they'll throttle my traffic or shut down the account.
2. The next time you renew your hosting plan it will be TWICE AS EXPENSIVE. Clearly everyone else has this problem also, but it's actually in the terms if you read them.
3. They can - and will - charge whatever card you have on file with all renewals without sending an invoice.
4. You can opt for manual renewal on domains, but they don't notify you when it's due and will charge you a reinstatement fee the instant it lapses.
5. Many of their customer service personnel are outsourced. The language barrier makes calls last longer and sometimes they don't understand complex issues so you can expect to get transferred frequently.
6. The control panel and site navigation is poorly organized and not very intuitive. This may be due to the amount of features, but still not an excuse for a massive enterprise.
Moral of the story:
You really have to have a complex website for this service to be worth the money.
For the time I used it, there were great features which were exactly what I was looking for in a web host with amazing value, but the customer service on offer was horrendous. I started a live chat with one of their operators, but it got inexcusably cut-off after I got the operators first message. The operator just disappeared and left me high and dry. That alone has put me off their services.
I've been using iPage for a couple of years now. I was originally attracted to them for my personal site because the cost was low. Initially I was a bit disappointed because performance seemed pretty poor. However, this seemed to pick up after a few weeks and now my site performs as well as I would expect on a shared service. You could always do better - but for the price it's pretty good. Recently I've been working on a big project and have been using my personal iPage account to host the domain while development takes place. With a very light load the site seems to be working well but there are odd times when the performance just drops through the floor and I'm left waiting for a response for up to 1 minute. This is no good for a production site and so I'm now in the market for another host that will give me better guarantees for performance. However, I've noticed that 'for a fee' you can get a performance boost from iPage. The details are very difficult to tease out of them so I'm not sure whether to give that a go first.
Whenever I've had a problem I've found the support team to be friendly and the response is pretty quick (only ever contacted via email) and they do seem to know what they're doing.
iPage is the best hosting service provider i ever saw. I search for many hosting services, also i have done a survey about hosting service providers. i saw many many companies with many features, but i didn't see any of company except ipage, that giving the services what i need. i saw many specialist service of iPage, it is,
lowest price, server uptime, specially i am so much appreciate about their customer support. it's awesome. they helping me every time when i got stuck. Finally i can say only
Thank you so much iPage, keep your service up
iPage has been a great hosting site for my pages. They have many tools to create and maintain my site, along with other tools to see track visits. I am glad to have found iPage and will recommend them every time.
My experience with iPage has been absolutely amazing. From the first day the support staff was supportive and friendly. They guided me in how to set up my site and clarified any questions that I had. What I love about iPage is that the set up is very easy and the benefits from the iPage service is awesome . I love my website. I would definitely recommend iPage to everyone because they rock.
Ipage is the only web hosting company that was web hosting and support that our website needed. Most of the other web hosting companies were unwilling to host a website they didn't build. Also, they provide a 24/7 support service.
I have had two domains ( http://www.brian-scott.co.uk) (http://www.brian-scott.net) hosted with ipage.
Originally when finding my way around the world of own web site developing and maintaining
I would cause unforeseen problems for myself and then needed to contact ipage to help me sort out the error I had caused.
Their help system worked without a hitch and the response times to my query was always within 24 hours usually much shorter.
When I first started making my own web site I tried a variety of tools available directly through the ipage control panel without difficulty.
I cannot remember one occasion when my site went down in the 3 years I have had it running.
I don't think it would be possible to find another Hosting company that could offer more than ipage do for a very reasonable price.
I am currently editing to websites through iPage. The Weebly drag-and-drop feature for web page items is very easy to use. If HTML language is needed, there is also a feature to allow this.
The IPage support system is very effective, also. Response time is very fast and in every case has satisfactorily solved the problems I have had.
I use the slideshow feature frequently. It would be helpful if this could be used for the homepage lead graphic. I have not spoken to anyone from iPage about this so this feature could be in the works as I write.
Given its low expense and ease-of-use I am considering developing a third website for another group with whom I work.
I came to ipage after the previous failure of two other web hosts/designers. Worse than the substantial loss of money, or more correctly waste of money, was the inability to retrieve access to my own website for which I had paid several thousand pounds to set up and host (twice!!).
I found ipage on a web search and instantly liked what I saw. My first site was set up quickly with only a rudimentary knowledge of computing. I was able to download my own text and photos onto my chosen ipage dummy. Nothing could have been easier and the result is highly professional, far better than the sites previously 'professionally' designed.
I now have three sites on ipage and I will shortly be setting up a fourth site for a new company that I am establishing. I have recommended ipage to friends and will do so again in the future.
Nothing could be better. I have excellent sites which I can add to and change myself immediately without the help of hosts or web designers. At the same time I have slashed my web site costs and now pay one tenth of what I was previously being charged.
I have had business web sites for 15 years and only since ipage do I feel that I have control of my web sites. Thank you ipage.
Support is fantastic. Immediate solutions and explained for people who are not expert in webs.
Alternatives to build the sites are great. Inclusion of drop and drag resources and explaining videos are great.
Offered possibilites to combine services according to the costumer's pocket allow better planning.
iPage has always been there for me. I have never attempted to go to their site and found them down. Could be luck, but I'm betting it is because of good iPage management. The support is excellent and I have always found the answer I needed whether by 'chat, phone call, or online help.'
I also love the 'Visitor Stats' available on iPage. I am however, hopeful I will be able to get the country names rather than just ip addresses soon.
I am so delighted I chose iPage for my host for the three websites we have.
Great costumer service and love the features, is easy for de web designers when we are beginners, I definitely will recommend Ipage for all friends
I'm ok at building drag 'n' drop websites but all the hosting and domain names stuff is still a bit of a mystery. I used to have a site and domain hosted all free by MS, but they closed down their offer so I switched over to iPage.
I have to say, this was a really difficult thing to do as I knew nothing about the process and it took me about a month to work out who to even ask what to do
iPage were really great from the start with free 24/7 phone access to the US (I'm in the UK) explaining what I needed to do. I often started my calls with 'I'm not even sure what the question is I need to ask let alone what the resolution might be' and from there they have helped me along the way.
They helped with the installation of WP and ironed out a couple of wrinkles in my site, kept my old sites' information and domain linked up and running whilst I changed platforms and have simply made my life quite easy, so far. Whenever I have faced issues, I thought they were well beyond my level of competence, but the support has been great. The tech staff just sit and listen until you have finished and then calmly offer some advice or ask a few more questions, never stumbling when I tell them I really don't understand, it's very calming - a bit like a tech paramedic
As to costings, I think they are very competitive and I have already recommended them to friends and business associates
As to the full options available, I only use a tiny proportion at the moment, but I keep learning new stuff all the time
I hope anyone choosing iPage will have similar experience to mine and feel equally satisfied
iPage makes it very easy for the average internet user to setup and maintain a web site. I have had to contact support a couple of times in the last few years and they have always been helpful and quick to respond to my needs. iPage gives you many tools to help with your web site. Their email works very well!
iPage has been so easy to use it is incredible. I am a return web page publisher from the 90's. Then I used MS Frontpage to publish my website. Now, iPage is all a person needs. I do use a third party software to write my website. It may not be the best software but it works for me. However, iPage is extremely professional and really easy to use and provides all that is needed to publish and excellent website. They have templates and forms for whatever your needs are.
For beginners they have Weebly Web Page builder. My dad would find Weebly Builder easy to use and he doesn't even know how to use email. It is extremely simple to say the least, with it's drag and drop options.
The best thing I like about iPage is the technical support, I found this as a plus and a surprise. Customer service is hard to find in businesses these days. Many businesses talk the talk but don't have the walk. Not the case with iPage, they lead by example. You call in and in moments your talking with an English speaking person. Typically, I have quick questions about navigation but, there are times when I get stuck with files or more complicated task that I'm trying to perform. For this feature alone is a great value.
The cost at iPage is what really attracted me, it is why I switched from our last web hosting service and we cut our cost by 50%. We are a Boy Scout Troop and a non-profit organization. All the leaders volunteer their time and money to guide boys to becoming Eagle Scouts.
Check Us Out: www.bsatroop727.org
Scoutmaster and WebMaster
love the im tech support available 24x7
tech support is awesome at answering any/all questions quickly and efficently
uptime on all my sites is way better than any other hosting i have used
control panel is easy to navigate
Excellent service, low price and easy to use and administer. I have never experienced downtime. I travel often and I page is fully accessible everywhere.
I've had a great experience with ipage, both for my personal use as for business. Customer service is probably their strongest point, and live chat is very functional in that regard. Features are numerous, the only boundary I have encountered is the lack of postgresql support. Email is reliable enough, domain management is very simple, security is good, price/quality is amazing.
I have found them very helpful when I had a problem. Communication was quick and helpful. Their prices, especially for a start-up business like mine, are very reasonable.
Overall I am very satisfied with their services and support.
Customer service is the best I've ever encountered. The ease of using the service is a great plus. I've worked with other hosting sites and, since I found iPage, I'll never consider using one of those other sites again.
My 2 cents. iPage seemed to be good but after only a month or two with a new website, iPage fails to be up and running on a continual basis. They seem to have a lot of trouble with their end. Servers are off line a lot or they are so slow that they never connect. Other sites are working well but iPage is slower than Pond Water. Accessing emails or even the control panel is pointless at some points in the day.... on any given day. I will be looking for either a refund and a better server or for them to fix their business. It will be up to them at this point.
Good luck with these unprofessional,unethical business people. Trying to cancel after one year of service is next to impossible, they never answer the phone literally on hold for hours, if you set up for auto renewal good luck trying to get your money back they say they will cancel it on live chat but guess what I was charged anyway, talked to them a second time got a ticket number and was told again I would get a full refund will not hold my breath on this one, never never never again will I do business with this company, people it's real simple if they don't answer the phone look to someone that will. Trust me or waste your money your call!!!!
Terrible hosting. Reminds me of GoDaddy. Initially on sign-up it felt really fast and seemed fine. It seems just a trick to fool you. After a few hours, the site does little else but hangs. So they basically move your order to another server...
In addition, they use MOJO for installs. Couldn't be a worse combo. Anyone familiar with Mojo will know how bad the script service truly is.
The control panel is infantile and divided in a confusing mess.
I would not recommend iPage to anyone.
Yep, iPage is the best hosting service out there. I've hopped around several hosting services; GoDaddy, BlueHost, you name it. But iPage is the most affordable, and the most feature rich. GoDaddy is too expensive and they take forever to get a hold of. BlueHost is more expensive and they don't have as much features as I would like. The only downside is iPage is a little slow when dealing with a lot of traffic. I got iPage for my first website, because it only cost $12 for a entire year. I would have been crazy to miss out on that. I canceled my subscription due to second thoughts; got my money back within a week. I would recommend iPage, especially for your first website.
I have used iPage for two years and here are the things that have bothered me the most.
- One time, my website went completely offline and iPage did not even attempt to call, email, or otherwise notify me. Completely unacceptable.
-They offer a cheap first year price, but then nearly double the price the next year. They get people to join by offering a fairly low rate the first year, but people don't realize that their rate will nearly double for year 2.
-Customer support sucks. Internal communication is awful. I was offered a discount on my renew on year but the discounted price wasn't appearing in BillingCentral so I inquired about it the next day. Once again the rep assured me that the discount would be applied even though it wasn't appearing on the invoice under BillingCentral (a place where you can review your upcoming charges). In the end, not only did I get charged the non-discounted rate, I ALSO got charged an additional charge for the amount of the discounted rate. I GOT TWO CHARGES ON MY ACCOUNT AND AM STILL WAITING FOR THE REFUND. Needless to say, I am not happy with iPage right now.
Ive been started using ipage on last year. For so long im quite happy with their service.
I appreciate if they could improve their support team. Since have to wait for ages for their chat support. Support is around 70% compared to host gator
vDeck Is quite easy than I thought. but some features are lacking from cPanel i THINK.
Ipage sucks from a technical support perspective. My webpage/ipage account has been hacked because ipage's customer service backend system was not linked to the admin information for my account and it got hacked. Ipage has been very non responsive in regards to fixing this issue. Promise after promise of a call back and it doesn't happen.
Ipage rocks for shared hosting. Their Up time is great and have dedicated staff to help customer. I have not used their VPS, so i can' tell about it, but overall its a nice one and able to compete.
Just coming out of a 2 year contract with them. iPages gets a not so great. Performance has tanked, especially recently. How bad: I had metrics showing that first-byte load times was in the area of 10-15 seconds. That is 10-15 seconds BEFORE the page even starts to load.
I was running three Wordpress sites and one Gallery 3 site. All were victims of poor performance and lost visitors.
I will state that plain HTML pages loaded rather quick, so I suspect iPages had issues with php or sql. In any event, support could not improve the situation after a number of tickets.
As a small business owner, I work on a tight budget and I do not have money to throw around. One way I save money is to create my own websites. Ipage has been very instrumental in helping me achieve this and do it well! My website features my upcoming events, my Life Coach Profile, pictures, links, payment windows, scheduling options... pretty much if I want it there is a way to get it. Whenever I have a problem or question the agents are more than happy to help me out and work to solve my problem or teach me the correct way to do the task. I have recommended Ipage to many of my friends and colleagues because of its easy to use, yet fully customizable features and all of the added bonuses you get with your site! Ipage is key to my business success!
iPage "sucks" because their support has deteriorated to the point that it is nonexistent. Over the past week, I have made several attempts to reach them by phone, online chat, and by creating a support ticket; Every attempt has been unsuccessful. This is unacceptable and unprofessional.
Addtionally, their website has become extremely slow. Today, I tried to sign up for "Premium Support" to the tune of $30/month, but their site timed out before the payment process could finish, so I cannot even reach them via "Premium Support." Quite frankly I don't think I should have to pay an additional $30/month to reach a support staff member, but I'm getting desperate.
Unfortunately, nothing seems to work and they have provided zero support to me for over a week. Ergo - iPage SUCKS!
I reviewed a number of hosting suppliers before selecting and agreeing the use of iPage with the Mid Devon Crafts Guild (a craft association based in the county of Devon in the UK www.middevoncraftsguild.co.uk ) for their first website. Although I’m an experienced IT user my major consideration was that whoever became responsible for managing the site at a future date did not have to be an ‘IT techy’. ‘Weebly Drag and Drop’ and a knowledge base provides all the function and support needed by the Guild to build and manage the site. All at a competitive price!
Availability of the service and that of the Support team (one occasion during set up) has been good. My only concern was with a problem trying to manage the site with Microsoft Explorer. I was assured that there was no problem using that browser. The ‘problem’ disappeared when I used Google Chrome, which I have used ever since without further problems.
From my experience, for a simple site, for those with limited technical knowledge, for a quick and easy set up and support I would recommend iPage.
iPAGE definitely ROCKS! I've been with 2 local hosting companies and 2 other offshore hosting companies and they all suck. Everything I need from 99% uptime, 24/7 customer support, flexible c-panel, flexible email service feature, easy ftp, storage and many more are provided by iPage to the max. The programmers who have set up online services for me also didn't have any problems with iPage. If ever I had 2 or 3 problems these were resolved instantly and what's important is that the problems did not recur.
I came to IPage after having a couple of terrible experiences with other popular web hosting agencies. One hosting charged a fee to transfer. Both had horrible customer service and couldn't figure out how to fix issues that THEY had created. I have 4 websites on IPage, several in which I built myself without ANY web design training. It was easy and the customer service department was extremely helpful and knowledgeable every time I have called.
My experience with iPage has been wonderful. As a small business owner, I look for value and good customer care and have received both with my web hosting from iPage. Their customer service people are prompt and knowledgeable, the administration of the my site through iPage is easy and fairly intuitive for a non-web designer/manager. I was able to produce a nice, simple, well received web site without much difficulty. I highly recommend them.
it is very easy to use. I am not a computer whiz bang, so this is important. My website looks great. And, whenever I need help, it is easy to get rapid response to my support requests and inquiries. I am a small business owner so I do it all. Ipage is really easy and what's more it's fun to use.
I am not the sharpest tool in the shed when it comes to technology. So I very nervous about building my own webpage. I am so glad I found IPage. They have answered all of questions even walking me through some of the steps. And the online help is just that helpful. I would and have recommended IPage to my friends. It is so easy to use. I have not had any problems with the site. I am even thinking about upgrading because it is so easy to use. Thank you IPage!
I cut my teeth in the call center/customer support industry, and I love iPage's customer support. Of course, you will get the occasional bad rep, and when this happens, I just call back and get a different rep. But that rarely happens. Even when the problem I am having is "not their area", they help me anyway.
I design sites and am an affiliate for them and work with them constantly. I love, love, love their service!
I have called iPage 8 times over a two week period and I literally can't get them to pick up the phone!! The online chat service works but takes forever. Their advertising says 7/24 support. They truly have NO support!!
I did not receive the $99 monthly refund from ipage for the seo service. I tried to do this by contacting ipage and the bank (Bank of America), but it turns out it is not possible to dispute a refund for someone you are in business with. So in the end, although I did not use ipage seo service at all, but I did not receive the refund, and it appears impossible for me to receive the refund. Do not subscribe to this service, because if you are unsure, you will not be able to receive refund, and you may spend many hours on trying to get the refund without avail.
Support is crap!!!! They are soooooooooo unprofessional and unhelpful that it hurts that I wasted money on them. A simple question on why I cant unpublish my website on weebly was answered with a very annoying "unfortunately we can not provide you with that option".
a week and a half and im already fed up with them!!!! The weebly support team on the other hand apologised (even if it wasnt their fault) but also said because im using ipage they dont have access to the backend and as such cant rectify the problem.
Wish I never joined.
I wanted a simple, clean web hosting service provider for my small business, and I found it with iPage. I set my page up quickly, in February 2010, and have happy since. The one, or possibly two times I've needed help with my page, they were responsive and handled my request(s) in an efficient and timely manner. I'm a very satisfied customer.
Two years ago I switched from a competitor's hosting service after 10+ years to iPage. They offered better pricing, the same up time, (In two years my site has NEVER been down), and best of all... better support. I've had to contact their support team twice. Not for a problem but for information. Both times the call was answered by a human being who, of all things, spoke English and handled it professionally! What a surprise!
I support them on my site and recommend them to my friends and clients. Keep up the good work and service i-Page. I'll be with you for quite some time.
iPage is an awesome company with a great product!
I got 2 years of iPage for $24... TOTAL COST!
When I saw this I almost passed it up, see I had 1 and 1 and just got out of that contract because the service was terrible, they tried to charge me for services I never requested ext...
I thought for $1 a month, I would receive the same, if not worse service. But I was completely wrong.
Nothing but good as come from this company, they are so helpful, and switching my domain name was easy! They provide excellent customer service and thats the most important thing in my book. Not to mention the up time of my site has been great.
It was my first expérience with a Web site. Il did not have much time to spend on learning to handle the tools, and i needed space to store the material.
Ipage is Just that, immediate results easy to set up. Immediate access on smart phone. No downtime no hassle.
Recently I paid for web hosting for a customer and got a message that the sight will be up in a matter of minutes only to be told that i;ll have to wait for between 24-48 hours for the url to propagate in the DNS. This has not been the case with other five site that I have with Ipage. I waited for 48 hours and still I could not access the server. On contact the help support, I was informed the the server had not been configured correctly. It had to be configured again but this time I did not wail for long. If possible let the server be accessible asap or do not sent the message that this site will be up in a matter of minutes.
First of all, ipage is AMAZING! I have had AWESOME customer service, in fact they called me personally the day after I bought my website domain. They called to make sure I had no problems with the order and they assigned a young man in their tech support to me. I can call him to help me design my page, like ALL day. I knew nothing but this guy walked me through it all.
You get 6 pages free….by free I mean you pay around 10-15 bucks for the site name and then 6 pages. If you need more than 6 pages its STILL less to upgrade to premium hosting than it is even to use wordpress (18$ for a wordpress hosted domain is a lie, they don't tell you that they up'ed the price at wordpress to 99 bucks! ipage sells you the domain for less AND you get free hosting for 6 pages) Its takes the ipage site time and money to host you, and they provide SO much for you to build with that they must start charging after 6 pages. I haven't even needed 6 pages yet lol so I dont care about that. If I need more i'll gladly buy a premium hosting plan which is still less than every other site with this many tools that i have found. WordPress charges MORE for a domain name and then another 70 bucks to host.
I have used several domain hosting sites in the past, but this one offers EXTENSIVE website building platforms, tools and services. Mine even has a built in SITE MAP and its made to work with Google webmaster tools so everything integrates perfectly. ipage offers the Weebly site building tool and their customer service is so awesome that in TEN minutes I had my sitemap, header codes and meta codes for Googlesearch inclusion! If customer service gets any better than that, I don’t know how. I freaking love this ipage host and i seriously recommend them…
I've been a customer of iPage for just one year now and they have continuously served the Greatest customer support I have ever before get from any company. I'm an IT professional on my own and believe me, I realize what good quality service is when I get it.
For quite a few things, can do, or figure it out on my own. However for those rare occasions where I have an issue or need to put a request to update a service feature, I really feel very confident once I get in touch with to iPage, their technical support people will resolve it perfectly and very quickly.
There's the old project management saying,
"Good quality, within budget, or on schedule: you can pick two."
I don't have a clue how, but with iPage, you don't need to pick two, they give you all three. Now I am extremely satisfied with their reliable and absolutely consistent service feature advancements and prefer to remain a customer of theirs as long as they'll have me.
I hardly ever give a straight 5 stars for anyone or anything but these people should have it. I have chosen these people as my web host from August 2013 and have experienced absolutely no down time (I had been with Rochen Host, GoDaddy and Webhostingpad for quite some time before I switched to iPage). I've had some few issues and all were resolved on time and thoroughly. Their online chat works great and there's normally no delay or a very short delay. I had been dealing with an issue making use of their online chat. The technical guy remained with me for way much longer than I would be expecting and in the end that, the issue was resolved and all the things managed to work excellent.
Their expert services are also remarkable with no limit on just about everything you would need in a web host. All for a really good price range, more competitive with others in the marketplace. Particularly if you subscribe long term.
The value is great, my web site is really fast, and the people have been exceptional as well.
All in all, I definitely RECOMMEND this iPage hosting company; the money will be very well-spent.
I started with ipage for the great prices. I have always received excellent customer service and technical support. Building my site was also very easy.
I wish I had known about iPage before I set up my first website! I have had nothing but great experiences with iPage since I joined over four years ago, from ease of setting up an account all the way to getting friendly and knowledgeable expert support around the clock for my sites. I have multiple domains, primarily for business, and the price I pay is honestly not even really fair (to iPage) for the value I get in return so I am more than happy and recommend them to anyone who asks me for the services iPage provides. If I had to think of something that needed improvement, I would say that it would be helpful to have visitor stats broken down per domain as opposed to an all-inclusive grand total of all domains. As long as iPage is around, I will never look for another provider!
I never imagine that hosting a web will be so easy. The stuff of iPage are really profetional, everytime I need a help they was there, I never tell my friends about the advantage of someproduct tillI tell them about iPage. It really the best solition for hosting.
Conection speed 10/10.
Support with chat 10/10.
The only negative is thaey haven't google promotion for europe, the 100$ is promotion only for USA users.
Ipage support is the best, the site is easy to navigate and with simple script you have all the tools to have a website up and running in minutes
Mainly their customer service and support is quite excellent. The support staff take time to understand the issues and never talk down to you if you are finding it difficult to sort out the problem. Having said that - I haven't actually had that many problems!
I have messed up my website a couple of times. ipage support staff has been super nice about fixing it for me on a timely basis. I really appreciate that their good attitude.
Great experience with this Company. Never a problem and great support! Communication is always on time and the answers are always correct!
It is great. Easy to use. Great customer service. I can call at anytime and get help. My friend recommend it to me and he was right . Simple cheap awsome. Nice job ipage
I have been trying to cancel a product (seo service) for a week. I spent many hours writing emails to ipage and to the seo service asking for the cancellation. I did not use the service at all, but they continue to ask me if I want to use the service and will not cancel it and provide the full refund to me. They write different emails stating about my concerns about the service and continues to pair me up with the service. I am a very poor person, and I need to pay for my daily necessities, and work. I need the refund and the cancellation, and I can not spend my time at work on hours of writing emails to cancel this service. If I had known how difficult it would be to cancel this service, I would never have subscribed to it. I will never subscribe to the seo service at ipage again in the future.
i really like the ease of using ipage, and its great value. it's the cheapest website host. however, at this time, i wanted to use seo service, and after contacting the support, i got the seo but they took several days, and there was nothing. then i cancelled the service, but after several days, they still haven't cancelled it. although they promised to cancel it from the beginning, but they still didn't. i contacted them several times to cancel, and each time with the same promise of a couple of hours, but i'm still waiting for it to be cancelled. i hope and pray that my website visibility will increase greatly, and that the service will be cancelled soon.
i read online before i started using ipage, that they do not allow too much traffic. so my website is ranked in the 100,000th. but currently i like to increase my traffic, and i hope they will allow me to increase my traffic. my website does not need as much traffic as the google homepage or msn and so forth, because i only have a small ministry right now. i am only aiming for 25 - 100 members at the most the first year. so i hope and pray that the seo service will be cancelled soon, and that my website traffic can be increased to the goal levels with other help.
iPage's best feature is their customer service. I have had a couple questions/publishing issues and the ease of access to their reps is unmatched. I would recommend iPage also b/c of their decent pricing.
This is my first hosting site. It was easy to setup and upload my site.
The only issue I have had is adding a shopping cart to my site. Ipage provide an expensive add on. I tried downloading an open source cart and managed to take my site offline. Easily rectified by uninstaling the open source programme.
My site appears to have been up 100% of the time. Ipage issue monthly stats which are easy to understand.
iPage rocks because of the following reasons:
1. It is cost effective.
2. You can have unlimited sub-domains. For example, I have one sub domain for different kinds of computer source code books and technologies that I am using. I have one subdomain for Java 7, another for my collections and generics and a few for my friends and family members at no additional cost.
3. I have unlimited space and I can upload all my pictures and vidoes and then embed them in any webpage or post.
4. Easy control panel to manage any thing.
5. Can install Wordpress that makes it easy and saves time to concntrate on the content instead of technical HTML or other technology to develop pages.
I am a web developer and I've hosted different websites with iPage.Since they Have unlimited space, bandwidth and free domains, also they have 24/7 support that is a great feature, because whenever i got a problem without waiting for hours i can quickly go an chat with the friendly ipage team so that is great.I like to recommend Ipage to any one as they are the first and best hosting provider.
What do you wish you'd known before becoming a customer?, how much i´ll have to pay after the first years,
How have they handled your support queries? I've asked two times with a ticket, and answers got too late
What level of technical expertise do their customers need? No necessary experiencies, but i miss some tools in CPanel
How have iPage handled any problems? Inmediately when I call support phone, or chat.
What kind of customer is this host suitable for? Specially Beginners.
What kind of customer is this host suitable for?
Would you recommend iPage to friends? In fact I've done it to all my friends
We used to host our own website and mail servers. We have moved everything to iPage. Now we don't have to worry about infrastructure or downtime. Everything just works. During the swithover, wheniver I had a question, or couldn't figure out how to do something, I was able to get somebody on the phone to talk me through the issue. I never had to wait more than a couple of minutes, and I always got my questions answered in plain English. I have recommended iPage to several of my customers.
As a novice web site owner, iPage was very helpful and self-explanatory. I was able to design my own website, www.AutismAtTheParks.com in a very short time and have been very pleased with the results.
iPage is absolutely terrible. I used GoDaddy for 8 years and never had issues. I've been at iPage a little over a month and have had nothing but issues! I've had 6 support tickets filed by live chat representatives.. all regarding THE SAME ISSUES!
The live chat reps are mostly incompetent foreigners who don't know anything about web design and they constantly put you on hold and come back with no answers and lie to you telling you that "iPage doesn't normally operate like this and your problem has been given the highest priority. It will be resolved in 2-4 hours." I contacted them after 5 hours since I hadn't heard anything and it was like Deja vu! The reps say the same thing every time and nothing is ever resolved.
Their answer is "it's your scripts, not our host servers." Yet I used the same scripts unchanged for months at GoDaddy and they worked flawlessly for the first 3 weeks on iPage.. Now all of a sudden database, server, and connection errors are all due to my single script that I have yet to modify. They edit your files to "fix" problems rather than actually resolve anything.
Speed is pathetic. I've had better free hosts that provide faster more reliable hosting servers with decent customer support. Emails never make it to my hosted email service they provide and I have to enter my email/pass at least twice every time I want to login because the first attempt always shows an error.
Google will analyze my website loading speed at 91, and I'll instantly check again and it will be as low as 30, or "unavailable." Nothing is consistent and I constantly have to redo parts of my site because of timeouts when trying to submit changes.
I had great customer service from ipage. Being a small business owner that is of utmost importance. I will always use and recommend them.
The support is fantastic. Though I've not yet done a lot with my website, the courteous and very helpful support the IPage team provides is exceptional.
It seems that IPage is a good all-around host though I use it for a personal website - with a small business emphasis going forward.
I would (and have) recommend IPage to others.
MY fine art site has been getting great reviews from my friends. I did not have any problems with my site. I have recommended ipage to other fellow artists
I read a lot of reviews of this hosting companies, and I stopped at iPage. I started with iPage recently and was pleasantly surprised by the price and quality. I was particularly pleased with the technical support - first time I had a lot of questions, which helped me to quickly resolved. Hosting is fast and stable, which is very important for me and for my clients. This is good and fast hosting, with very good support.
I have 2 websites in this host.
I chose to go with iPage because of their low price and reliable hosting according to all the online reviews I read. So far, they were right and I have not been dissapointed yet. The load time is pretty fast on my site and they even called me to see if I needed any help building my site. I used a 3rd party program and then directly upload to the FTP. I also like the fact that I get a domain name along with the hosting, makes things much easier. I get an email from iPage about every week with discount codes and technical support email to see if I need help with anything, so that shows they care about their customers, they even assign a special person you can contact him/her about any problems.
iPage is a great company I've been hosting some websites in other places and I never received the tech support or the prices that iPage give.
I've already recommended iPage to a couple of friends and they are happy hosting there their projects.
What do I wish I'd known before I became a customer of Ipage
1) That when I had a disaster, my wordpress website disappeared, in my hour of greatest need with no warning from ipage, they would have no explanation
2) That to add insult to injury their customer support teams actually tried to sell an upgrade Site Lock Premium to me before they'd even looked into my problem
3) That the site backups facility which I'd paid for was utterly useless
4) That when the database behind my website simply disappeared ipage would offer no explanation as to what caused it
5) That they only keep SQL backups for 3 days and then overwrite them
6) That you must, must must take your own backups of database
7) That they wouldn't offer a single practical bit of help to allow me to piece together my vanished website - I had to get help from web designer friends who suggested to use google cache - in fact directly on my customer support ticket instead of updating with resolution they even put an auto sales message on there about new wordpress installs
8) That even after all my suffering when it finally got escalated, I was offered a £10 host credit- took significant further intervention to get a full hosting refund
Lesson learned - its a cheap and nasty service that simply cannot be trusted - end of story.
Hosted on Ipage using Joomla within the first month their server went down they had to reload from back up one of my websites hosted there would not upgrade from Joomla 2.5.14 to 2.5.16 because of this they tried a manual upgrade and botched it the website was down for 13 hours whats more they tried to load the full version over top of the current files. I know they did this because it was requesting the install folder which all joomla upgrades DO NOT INCLUDE because they are upgrades. They tried to say I provided them with a bad file but the file I provided and used upgraded other websites without a problem. Their servers are extremely slow there are free servers which perform better. Their cPanel is a joke they use some generic panel that is lacking features I will not host with them again I will check to make sure any webhost I sign with uses the real cPANEL not some generic knock off as for the money for their unlimited account it isn't worth what they charge even being as cheap as they are for $50 a year I can do much better
We have used an IPage website for almost two years and really love how easy it is to use. Set-up is a snap and changes are easy to make. We have used many of the design feature options and like the options available. We get compliments on the site all the time and are very happy with our site. No complaints here!
iPage is really basic. Their advertising makes a big deal about them having a lot of features (and value) for very little money. However, the truth is that if you actually want to use the Python or Perl scripting even for quite simple stuff you'll find they're not properly configured and are on very old (and unsupported) versions.
For example, even without shell access most other providers will provide a workaround so that you use Perl's extensive CPAN library such as copying the modules to another locations under your home directory. iPage don't do this (or don't do it well). CPAN is the real strength of that language but without the ability to use it, then the Perl scripting feature is severely crippled. iPage's Perl version is also old and unsupported. This makes a mockery of their claim that Perl is available as part of the plan. Their claim is outright misleading and maybe their should be asterisks next to it highlighting the limitations.
The support team isn't much help. They don't provide any assistance apart from using it as an excuse to try bumping customers up to a much more expensive plan.
We recommend iPage to all our clients that need Domains and web hosting for its value and its inexpensive rates. You get more for your money with iPage.
The staff made it easy to set up my account, and email. Fees are reasonable. I would like iPage to help with advertising. Google adsense will not work with me.
iPage are the third website host I have used over more than a dozen years. I found them after poor service from my old host and I'm glad I did. For the same cost as before I now have unlimited webspace and can host more than one site. Their service is fantastic and they always get back to me in a few hours. Highly recomemded.
We all know the true cost of web hosting is nothing to do with the initial cost of the service but the long term costs involved with downtime, problem fixing etc are what really matters. In the past with other web hosting companies i have experianced ridicule even rudeness from their support staff for not understanding all of the technical jargon, which does not help anyone meaning you loose so much time and therefore money trying to find a way forward. With iPage i have only ever received professional helpful advise from customer support staff who quite obviously understand and care about your problems no matter how obvious it may seem to some. I don't usually bother writing reviews as usually it would be negative which tends to sound like sour grapes but i rarely experience such good customer service that i feel i should recommend iPage to anyone wanting an excellent product with the reassurance that any problem encountered will be dealt with very quickly leaving you to get on with your own work. 5 Stars.
I started out by purchasing a domain from another company. After a lot of research I decided to transfer my domain to ipage. I had no idea on how to do that. I contacted ipage via email and got a response in record time. I also have spoken with tech support on the phone a few times and all my concerns were solved and everything was explained in terms I could follow. The prices are great and they offer numerous web hosting packages to suit your individual needs. I have been extremely satisfied with iPage for that year and a half I have been using them.
I researched different website hosting packages and found that iPage was the most bang for the buck. It is easy to use and for a low cost I have many features. I can upgrade if I like and increase my abilities.
I really love my iPage account because the site was very easy to put up and the templates I used were easy to alter where I wished. It looks very professional and the site loads quickly. Clients using the site and the contact page are happy with how it works and looks. My site www.willowpondspirit.com looks nice and all the links work well. When I have used the support to change something or talk with billing, the service was quick and professional. I will continue to use iPage for all my future websites I plan on building.
I chose to use iPage because they were the cheapest and did not limit me on things like disk space, bandwidth, & email addresses.
iPage rocks because they are invisible. Reliability and competence with a hosting company should be that you never have to contact them about anything and everything always works, and this is what iPage is about. No spam, no getting filled with email ads about the company and no problems. They just are there and it works. You don't need anything else. It is like a car without a bonnet. You know the engine is there inside but you never have to look into it because something is not quite right. It just works and the manufacturer has decided to not add a bonnet because they know you will never need to open it.
I got into iPage because it had a good price at the time, and it promised many features. nevertheless, when you need to use some sort of scripting you are on your own.
Support is little and you find out after the fact by other users that they have been frustrated when trying to set up web applications built in python for instance.
I am hosting my page here, but I think that for not mucho longer since they don't seem to care about supporting interactive content, even if the web is becoming more and more interactive.
AutoRenewed for two years at ridiculously high price, recognized large fee on the credit card statement and started researching. Chatting with the customer service rep, I received three offers, each lower than the next with the final offer actually being reasonable. Decided to switch because it shouldn't be that hard to get a market rate.
That's when the fun started.
They immediately cancelled the account before I was able to complete the transfer request. The new host can't transfer because the site's are then inactive and in limbo. I no longer have an account with iPage because it's deleted. Customers can't access the site, nor can I. Have to actually create a NEW account with iPage, re-entering all info and then ask them to "park" the sites so that you can actually request the transfer.
This little merry go 'round seems to be corp policy as they then reiterate that you must "specifically ask" them to park your account (vs cancel) so that you can continue to transfer the site. Wow. Feels extremely dishonest and disingenuous.
I WOULDN'T RECOMMEND iPage to anyone based on these practices alone.
Please, I beg, you dont use this company.
TWICE they have damaged the site to the level of requiring external IT support to fix. they won't pay for this. It's in their T&C's if they break it they dont pay.
The have no customer support - they ignore compaint emails.
Technical support - it is a techncial damage team.
The T&C's say they wont overwrite code - yes they will.
How hard is hosting? Copy data to a disk - leave it alone. If only.
Extremely slow servers, extremely slow on WP.
I sent them you tube clips to show them how to move the WP database cos they didnt have a clue when i was paying them to move the site.
Save your money, save your stress, host with anyone but Ipage and fatcow as well.
Utterly, utterly uselss company.
Ipage served my purpuses well. However, while my initial one year price was about $25 or so, they charged me automatically $150 at the end of the year. I find such practices despicable.
These are real issues with iPage hosting Moodle:
1. iPage has version release = '1.9.10 (Build: 20101025) - not 2.3 as it said
2. SimpleScripts Moodle installation failed, so support fixed it for me
3. This version of Moodle has bugs that prevent to show attempts for quiz and assignment, you need to check later 1.9 versions to fix mod/quiz/lib.php and mod/assignment/lib.php
4. It was no latex, dvips and aspell installed. Support installed it for me. Still TEX filter doesn't work properly yet, trying to figure out how to fix it - so Math formulas will have proper view.
5. HTMLarea text editor doesn't work for Chrome and Safari, installed patch to fix this issue. Still have an issue with active cursor in this area
6. Course import/export doesn't work properly - from all tags removed < and >, so text became unreadable. Still trying to resolve this issue
7. Moodle notification has an error about "You must set register_globals=off". So by default it was not set.
iPage support is helpful, though about some of issues should be reminded.
So as a result of all of this: Moodle on iPage is only for an experienced Moodle developer.
Ok I joined ipage on the 11th of September 2013.
I am acting as a webmaster for a friend who wanted a website for his business.
My friend purchased the hosting package with ipage and also registered an domain with his credit card.
After I had built my site, I was pretty chuffed with what I had achieved so I decided to buy another domain of my own to host on the same account and wanted to pay with my credit card which is different from the one already on my ipage hosting account.
The price of the domain reg would not convert from dollars to GBP so I started a live chat to purchase my domain with the ipage Live Person chat service to explain that their domain registration charges would not convert from dollars to GBP..
The ipage Live Person operator said he would register the domain for me.
I gave him all my details for the registration of my domain which where different from the one which the hosting account was registered in.
After I had give him my details for the domain that I wanted to register the chat went quite from the chat operator even though I made several attempts to get his attention but to no avail.
After about 17 minutes of no interaction on my chat transcript from the ipage customer support all of a sudden the customer support on ipage live chat started typing again with the words the "domain is registered". But I had not give him my credit card details to register the domain, so I asked him immediately have you taken payment from the credit card on file which is different to my details and not my credit card, he said NO.
He also did not ask me for any security questions with regards to taking payment from the credit card on account. So to my dismay when I checked the statement in billing central on ipage, there it was ipage customer support had taken payment from the card I asked him not to.
So I instantly got back into a chat with ipage to try to rectify the mistake, but before they would refund the credit card they had wrongly taken payment from, ipage Live Person customer support first wanted me to give them my credit card details to take payment for the domain I wanted to register, before they would refund the wrong credit card.
I wasn't going to give them another credit card which they could take payments with out authorization and without asking for any security questions.
So the following morning I phoned the customer support via the toll free phone number ipage have in text on the statement for my hosting account in billing central in ipage.
I had to investigate the incident myself as when I complained to the head office in USA they said that the ipage Live Person customer support had asked me all the relevant security questions whilst I was in Live Person chat whilst trying to register my new domain, but the questions the ipage Live Person customer support operator asked me after he had asked me for my details which I understand to be a canned macro did not come through to my side of the Live Person chat transcript.I had never used Live Person chat to purchase any thing before and have not used it as an app, so I did not know how it worked.
So after the ipage customer support where adamant that they had asked all the relevant security questions regarding taking payment from the credit card on account. I was adamant that they had not so I asked them to send me the Live Person chat transcripts which ipage did.
When I reviewed the chat transcripts that ipage had sent me. From when ipage asked me for my details which is a canned response from ipage up until he had registered my domain there was about 17 minutes of chat there from ipage that was not there when I was in the actual chat.
I immediately assumed that ipage had doctored the chat transcripts to suite what they wanted me to believe, that they had acted within their terms and conditions.
I was furious with ipage so I had to investigate what had happened and went to the Live Person website and read the full instructions on how to use Live Person chat and there it was about half way through about 'canned macro' The ipage customer support had left his Live Person admin panel in 'canned macro' mode so whatever he had typed back to me after the canned macro for my details up until he realized when he had registered my domain with the words "I have registered your domain" .
ipage have not and will not accept responsibility for this mistake.
ipage would have known what happened but at no point did ipage offer an explanation.
I had to phone the USA customer support 7 times in order for them to actually listen to what I was saying.
Every time that I complained to ipage USA customer support I have encountered a barrage of infections on my pc after being logged into ipage cPanel.
All my email,and social media account have had numerous attempts by people in Russia, India, and UK to hack into my accounts,I have had more attempts to hack into my accounts this last week than I have had in 10 years.
Thank you ipage.
iPage has deceptive marketing. The features that are offered at no cost are of little to no use. Their "security" packages are not needed by many developers but are offered and attempted to be sold quite avidly initially. A friend of mine who did purchase them ended up with a site being exploited within a couple of weeks - thought this is not my major complaint.
The features that would to many developers be of use are advertised as free and then not supported. I am told by support that Django is not part of a shared hosting package. Fair enough but - after my payment cleared, within my control panel it was explicitly shown I could Django with my plan - now it no longer shows this. Support for Django was one of the main reasons -if not the primary reason- for going with iPage given the price.
Regardless of overhead required to run Django vs a shared plan and the requirements to make this possible the site should not say within my cpanel that it supports Django, then no longer state this, and then have support inform me that it never was supported to begin with.
A hosting site should be able to code and market their pages to represent clearly and honestly what you have paid for. The site stresses to educate yourself prior to purchase. I did and despite this I was mislead by the listed features within my personal cpanel. It now simply states "Python". Which can be used - but not with Django. This company is full of pointless fluff with deceptive marketing practices, though the cpanel is otherwise very coded on their part in terms of functionality.
I actually have only one complain: It is really slow!!! :(
I got the server two years ago, when I built my first website. It was really slow, I decided to change my portfolio to another server, and use this when I want to test things. If the speed keeps being slow like this, I will cancel the whole thing soon or later.
Iipage was my first hosting solution but unfortunately not the last one.
Here are the most pressing issues I faced that made me look for another solution:
First and foremost, server performance. I have to say that their servers are incredibly slow and as many other reviewers have also mentioned, they don't support cron jobs.
iPage might be a good solution for sites that don't handle large traffic. But if you are thinking of setting up a blog or a business landing page, just to name a few sites that drive traffic, the slow server response time may prove to be an issue quickly.
Another very peculiar experience that I only had with Ipage ever since is that my links on my pages acted up in a weird way while being hosted by them. My links kept misbehaving in that they occasionally sent pop-up ads from akamai.hd. After contacting Ipage's help center with a screenshot of the issue and after ensuring them them that I didn't code the pop-up ads myself, they advised me to empty my browser cache. I emptied my browser caches but the problem remained. At this point they said the problem had nothing to do with them. Akamai being one of their affiliate products as you can see on their website, I made the frustrated decision to cancel my subscription. I was looking forward to the "100% Money-back Guarantee" that they promised when I signed up.
Unfortunately, the money-back guarantee was not a 100%. As many other reviewers also attest, a free domain name registration fee ($15) is automatically deduced rom the refund even if you never heard of it before. This transaction wasn't noted on my billing central page and I paid full price for my domains so I am at a loss as to what it is.
I was also disappointed to find out that they don't refund taxes. At the end of the day my refund fee was exactly $0 even though I cancelled my subscription 6 months ahead of time.
If you need a hosting soluton for a vanity site and would like a user-friendly control panel with a lot of automated features to hold your hand while building your site, iPage could be a good solution.
But for anyone with projects more complicated than that, you might be better off with a more durable hosting solution.
Great staff like Gerry go the extra mile, overcome every obstacle with immense patience & as a beginner, I genuinely couldn't have asked for more. My website is working fantastic & I am very pleased I chose iPage.
Uptime is a biggy and iPage is the worst I have seen. DB connection problems daily and web server response time is horrible at sometimes 20 seconds to respond! I have multiple accounts and all the same. I can't believe that they could all be on the same server?
The servers are the slowest - extremely slow even slower in fact i can't express how slow. it takes a minute to get to your site on most days and the same to browse it add to that the fact that its down with database errors etc every 3 days guaranteed - STAY AWAY from ipage.com
iPage might be good for people that want to use their SimpleScripts program, or for some reason can not understand cPanel, but other than that, iPage is what you get for what you pay for.
I have a degree in Web Development and over 7 years experience working in that field for big companies. I'm not an expert, and don't even work in that field anymore, but I'm not an idiot on computers, and I know how to use a search engine and troubleshoot.
But when a side-client asked me to transfer the hosting to iPage, what normally takes me 5-10 minutes, has taken 4 days. Everything is transferred, both the domain company CSR, and iPage host CSR have verified (wrong) that everything is in order and should work; instead I get this error from every computer and browser (even after cleared cache/cookies).
You don't have permission to access / on this server.
And I know what 403 is.
And yes the name-servers and the domain are pointed to iPage, (both are visible on host), and I have successfully uploaded the sites files in /public_html
And for the fifth time, everyone I talk to at customer service is a complete idiot that doesn't know what I'm even talking about, or knows how to edit a .htaccess file. And most of the time I'm just stuck on hold waiting for the one management person in the office wandering around between cubicles to show up and attempt to answer my question.
This is all for a client. I've always used BlueHost, and their sister site HostMonster. When I use to call them on issues it sounded like some woman just woke up with TV running in the background. And she fixed whatever problem, or told me what to do in 5 minutes and never put me on hold.
I guess my point is; outsourcing to a few actual people that know what they're doing is better than paying an hourly wage to idiots in cubicles.
Oh, and iPage sucks!
Servers are TOOOOO SLOWWWWW!
If your website is just a few html created pages you'll be ok, but it will still take maybe 5 to 25 seconds to resolve.
But if your trying to use WordPress, Presta Shop or any other MySQL/PHP database type web script you will be up set! The price is right but what can you do with a web host that takes so long to resolve your web address!?!! NOTHING BUT WAIT!!!
Also it lacks a lot of server side features offered by other web host. Like for one you cant use Magento do to a certain database service it doesnt offer because your on a shared host and it will slow down the other shared host!???? Seems like it's already tooooo sloooowwwwwwwww!
NOTHING BUT WAIT!!!
I signed on with iPage about 5 years ago for a small webpage and my email server. The webpage hosting has been fine, since it's not a heavily used site, but I've had on and off trouble with their email service. Their servers go down or get buggy, and I can't get my email. Sometimes, the email servers have been down for over a day, and that's too long in a profession like mine (law). When I call, they admit they have a problem on their end, but they never know when they will get it fixed. When I ask why they don't have redundancy built in (so that other working servers take over), they don't know how to answer. They're heavy with the apologies, but the problems keep on happening. They must be trying to provide services on the cheap is the only explanation.
Every time this happens, I vow I'll switch companies, but being a small office with no tech support, I lose interest because changes always cause new problems, even if only temporary.
So, find someone else with a better history and who will spend the money to provide top notch uptime. It's not iPage.
After comparing domain hosts, I decided to try iPage.com, especially for the $1.99/ mo. domain hosting fee. Looking at my invoice, I don't see anything CLOSE to a $1.99/ mo. fee! It was my intention to setup an online store to market my dietary supplements. As it has turned out, I do not have enough inventory to make available to the internet as of yet. I was willing to accept a pro-rated refund for the services which haven't been rendered. The contract was good until 2015. Imagine MY surprise to see that the "anytime money back guarantee" has turned into "we may charge You one hundred percent (100%) of all charges for all Services for each month remaining in the then-current Term (other than basic hosting fees as provided in (ii) above)." MAYBE iPage.com is a legitimate domain host, but without a doubt, they have some shady billing practices!! PLEASE learn from my mistake and LOOK TWICE before you leap!! Even WHEN I do get my online business established, I will be SURE to stay AWAY from iPage.com
The website crashed. They claimed to have lost all backups. It took them a month to get a terrible website back up. We started a routine project to move the site. I've been on the phone for over 2.5 hours so far and all I've accomplished is the website is down for 2 hours now. Unbelievably bad. There's a reason why they are cheap. JUST SAY NO if your website matters to you.
My review? wow! I had been with IPAGE for about 2 or 3 years with a couple fo different domains. They had good customer service throughout that time. I had called in a couple of months back to cancel a domain on their shared service. I told the customer service person that I had a great idea for a video streaming site, and that I would be streaming videos. He told me no problem, I would just need to know the code to make them stream. I repeated the inquiry because I knew this would take a lot of bandwidth. So.. I thought this was a steal, and opened up a new domain with them. The 3rd day I had all the videos uploaded and was test streaming them. Next thing I knew, I had an email stating that I had been suspended because of the bandwidth usage. WOW! Not a warning, a suspension (which they announced to my customers when they tried going to my site). I spoke with a rep there who brought up their VPS service. I thought, ok, I will give them another chance. Got everything all set up. Got my emails welcoming me, blah blah blah.. I clicked on the link to set up my password, got into the control panel, and was happy because now I could re-upload everything, and get my business going again. I left the computer for a while and came back and tried to log in again... WHAT!? It wouldn't let me, stating invalid user name-password. So I called and got a VPS rep on the phone. He worked with me on getting the password set up again. Did the same thing. He then said the problem was on their side, that it would be fixed. I was sent another email a while later to do this again. I tried again, same thing. I am getting outraged by now. The next morning I received an email, which is automatically sent when trying to log in multiple times, that I could be locked out if I tried logging in 5 different times. Ok... I understand the security, but THEY told me to try this. It was THEIR fault. Ok... well, the password issue was finally resolved a while later. Got in and thought YES! FINALLY!. REALLY?! NO! NO! NO! ... When trying to get into the cpanel to set up some configurations, it would say "connecting".. but never connected. I called back to speak with their VPS reps again. They told me that this problem was on their side, so they would have to send it up to the engineers because this is an issue that they can't fix. WHAT!? Oh well... it's been 3 DAYS and still isn't fixed. I call 2 or 3 times a day and they continue to give me the runaround. Apparently the engineers are in a different building. They will all tell you the same thing.. "I will see what I can do to get this done"... YA! RIGHT!! ... Still waiting. People, this company isn't worth your toilet bowl water. They don't care that you are losing business. They are still making their money from you. This is the most pathetic bad service company I have dealt with in a long time. I personally think they have sat my business site on the back burner and really don't care to get it fixed. I do not see how they are rated #1 for hosting... WOW! "0" at best. I told one of the management staff that I can usually find a way to give a company at least a "5"... but theirs? NO WAY!! I am thinking of moving my name to another hosting company that can actually have me up and running! I have left some items out, so there is more.... but hopefully they will have me up and going again soon so that I can call them an awesome company once again. But that will take a long time now.
This being my first attempt at hosting, I had a look online at 'Top 10 Wordpress hosts' type sites, many of which rated iPage highly with a low cost. After my experience of their service I have reason to believe many of these sites are populated by biased and inaccurate ratings.
Setting up the sites was easy and the iPage cPanel is good, but from the word go they performed terribly. I tested them on multiple connections and computers and always had a'wait' of between 10 and 60 seconds before the sites even started to load. Their support was quick to respond but poor in quality and after the first few suggestions (like installing caching plugins and optimising database tables) didn't work I started to get the feeling this was a more serious problem than I'd first anticipated, so tried to find out its cause. I had no luck and iPage's support were terrible, simply telling me they were working fine and if I didn't like it should upgrade to an incredibly expensive dedicated account. This issue was never resolved so, after seeing that Bluehost are the top host recommended by Wordpress.org, I decided to switch provider – the sites perform as expected on Bluehost. I've recently been informed that the issue with iPage was most likely caused by a poorly managed server trying to share too many resources with too many users.
I was able to get a full refund from iPage but it took time due to their shoddy service system. They also withheld my money for a number of days after confirming the refund, another issue they were unwilling to help with.
All in all, terrible service from a dodgy company.
It sucks because,
you will be repeatedly disconnected - showing database errors
you will stuck in process, because even with fast internet to save one thing will last up to 5 min.
you will repeatedly referred to technical specialist within support, ending up moving in circles like a hamster.
Well ipage hosting was running well for the first 3 months, untill i ran into a issue with my wordpress theme. My theme provider had upgraded features on my theme to newer version. Now theme installation on wordpress is fairly simple, after i finished installing the theme. I got a error that ioncube loaders had to be upgraded. So i contacted ipage about this issue and put a support ticket in, they responded in a timely fashion. But the responds they gave me was this:
Currently we support the ionCube PHP Loader v3.1.25 and Zend Optimizer v3.2.0. I find that the theme installed in your application is using the higher version which is causing the issue. I request you to use the supported version on our platform and let us know if the issue persists. I suggest you to install the theme which is compatible with the Zend Optimizer v3.2.0.
Now i would consider that a dumb responds from tech support, considering that a web hosting as large as them would have the ioncube loaders updated all ready to the lastest version 4.1 and how do you tell a client to not upgrade your wp theme and stay with the version that works with their system. I mean want kind of "BS" is this, since i paid for a years hosting in advance. But then i noticed the got a racket of some sort going, that if you want premium support you can pay 24.95 a month and would take care of any issues may occur. So you tell me, is their customer service really good. only for the one's that pay monthly for it. Basically i;m moving my website at the end of my hosting term to a better hosting service.
The terms and conditions regarding pricing and refunds are very tricky. They won't refund your money as they "guarantee", plus, once you ask them to cancel your account, they will stop responding your emails, even if you are writing to request the refund you are titled to receive according to the terms and conditions you accepted. I don't recommend using it, I had a really bad experience.
My webpage went down for a week before I was informed that I needed to pay $160 to have it put back up even though the customer support person acknowledged that the mistake was made on their behalf. They bargained down to $80 but I refused leaving them the only option to cancel my account and switch to another provider.
I saw a website with a good review on iPage. I wish i had read USER reviews first! This company is an absolute joke. I have never seen a website so slow and full of internal errors. All my family and friends, even from other countries all complained of the same thing.
Each time i complained, iPage said there was never a problem. 20+ seconds to open a webpage then to get errors? I'd say there was a big problem. But naturally they kept on ignoring and ignoring and passing the blame to me. I argued that 100's of people getting the same errors and slow site could not be coincidence but iPage said it was. I couldn't believe it!
They also offered me a free domain name AFTER i bought the webspace and then when i wanted to cancel they said they were taking it off what they owed me. (i didnt buy a url at the time) This was outrageous.
If you want a really good host and fast website DO NOT go with iPage. 100's of unsatisfied customers is not a coincidence iPage.
I was with iPage 3 years ago and cancelled back then. I had hoped after 3 years things would have improved so people can't say i never gave iPage a chance. I'm done with iPage now. They havent changed and i sure wont be going back. Good riddance!
Please dont listen to the reviews by other big websites praising iPage, get user reviews first. Dont make the same mistake as me.
I have recently joined ipage and was with dreamhost previously but changed as ipage was so well listed. From day one I could not get a simple wordpress site to be functional and spent the following three day un-installing and reinstalling while dealing with support. I had no issues like this from Dreamhost and it goes to show you get what you pay for. I also cannot wait half a day for support replies nor call America from Europe.
I've used iPage for half a year, I hate it.
I had no idea how to transfer my domain and have found the process painful but needed to do it because the servers are just too slow. It takes 20 seconds on average for my site to load (horrible for SEO) and the support isn't great. I traced the problem down to the hosting servers.
This is a real issue for me and it means that it takes forever for me to upload and change any posts via wordpress. I've found the whole experience incredibly frustrating and can't wait to be rid of iPage for good!
Any time I go onto the support chats, I feel like the operators want to kick me out as soon as possible and don't actually want to help to resolve the problems (guessing their performance metrics are based on the amount of users they "help").
I've also been using DreamHost for another site and have found them really responsive and the website performance has been good. I'd recommend using them.
You have been fortunate if you are reading this right now. DON'T make the mistake and host with these people. I have lost my ranking because of their slow servers and failure to provide fast servers. Everything you optimize, they somehow manage to get it loading at snail pace again. Save yourself the trouble! I'm looking a new host now.
I have a simple site with iPage and now looking to change hosting providers. The main problem is that iPage doesn't support everything I want to have and sites on their shared servers load very slow even when using CDN caching servers.
The pricing of iPage is very misleading as they increase prices by %400 after the first year.
I was also paying for a CDN to get reasonable performance, so overall not very good value for money.
On the plus side, iPage's support has been pretty good at helping resolve most of my issues.
The sales team at iPage is great. Very knowledgeable about the services they offer and very patient with answering questions. The problem lies with their servers. We are a business and literally were not receiving emails from our clients due to iPage server problems. We were only made aware of the existence of said emails when a client would call and yell at us for not replying to them. It was quite embarrassing having to deliver a new excuse each month as to why we were having email problems. After 7 months of dealing with this problem, we cancelled our iPage account.
Before closing our iPage account, we called tech support numerous times, only for them to do the "test email" troubleshooting and then say there is no problem and everything is working fine. The tech team is not tech saavy and even the supervisors are extremely ignorant.
iPage is mediocre when it comes to ease of use. GoDaddy is confusing to navigate, iPage is a little easier, and I've found JustHost to be the easiest being a beginner/intermediate in skill.
The biggest gripe I have with iPage is their cancellation and transfer process. They gave me attitude when I asked to cancel my hosting account and transfer my domain. They threatened that they would close my account IMMEDIATELY and delete all of my files. Luckily I had already transferred my files, but I was shocked at the fear tactic! I initiated the transfer, but now iPage will not "accept" the transfer so now I have to wait for 7 days for the transfer to go through. So in essence they are hijacking my account for 7 days so it is now down and not broadcasting for 7 whole days.
In shocking contrast, GoDaddy has no advertised cancellation policy (I also had a domain that I was transferring from them to consolidate all of my domains onto one hosting plan on JustHost) so I was fearful that they would give me a hard time, but that wasn't the case at all. They gave me no attitude or fear tactics. They simply said, "We're sorry to see you leave. You're prorated refund is..." And the representative asked me if I had already transferred over all of my files and ready for me to fully close the hosting account. I said I hadn't yet, and he just told me to call back when I was ready. Very friendly and helpful! I initiated the transfer of my domain and was sent an email from GoDaddy asking me to "accept or deny" the transfer of the domain. I "Accepted" it and my domain was fully transferred immediately. So I know that it's possible for the transfer to occur in 2 hours.
I just contacted iPage again to please let me "accept" the transfer. They just kept pushing it back to my new company saying that they did not need to "accept" the transfer.
Shame on you iPage for hindering the transfer process the 7 full days when it could take as little as 2!
So if you do want to transfer from iPage learn from my mistake. wait for the transfer to fully process, which will take 7 days because iPage will not release it quicker, and then cancel your hosting package. And Bravo GoDaddy for your stellar customer service and cancellation process when you don't advertise it at all!
I found Ipage very good at first, customer support was excellent, always available and resolved my problem. However, where this site falls down is the speed. I use word press and removed all widgets, my average page download time was 18s! this was unacceptable and their was nothing they could do to resolve it. I was actually told not to use any of the widgets, the things designed to help my site! What I did find very strange is that when the time came to renew my subscription, amazingly the page download had changed from 18s to under 5s. I have no proof this was done on purpose, but for the whole year it was so slow, it was more or less unusable and everyone using my site complained!
I have 't had any of the problems I've read about here. The biggest downfall I've experienced is having to subscribe to a plan for subdomains.
Ipage SUCKS because the max you can transfer is 300kb a second. 1mb page? 300 users? 1000 seconds to load. Who would want to wait 15 minutes to load a web page?
Absolutely hopeless. They have too many support staff and every time you have a problem it is dealt with by someone different every time. I had a simple issue that was confused out of all proportion by the amount of support tickets I had to raise. 40 support tickets in a week. Finally I had enough of the incompetence and changed to a UK based provider. Okay it cost me twice as much but no headaches and resolved in minutes. If you have a one page simple script website then Ipage is probably good value. If you have a few curve balls in your website, forget it as they don't have the knowledge or expertese to resolve any issues.
ipage is no go below see my chat history with ipage they took 96 hours to resolve my issue and our customers where complaining :-(
Their call center support team is useless as they dont have any web knowledge at all.
It takes ages for responses and most of the times there is miscommunication between the call center staff and the specialist support team.
And if you persist to question the call center staff they will disable your chat and you will need to start from scratch again.
also they call themselves with all these weird names .
iPAGE IS A NIGHTMARE DONT DARE
I wouldnt really recommend them. stay away.
They were not a bad company when I dealt with them. After the first year I elected to not renew my page because I gave up my business. Unbeknownst to me, a few months after I gave up the domain, my former partner restarted the website and had them charge me for it. For two years iPage was charging an expired credit card with an invalid billing address. When I finally realized what was happening I called iPage and cancelled the page. They were kind enough to cancel with no problem, but had no interest in refunding me any money despite the fact that they should not have been charging me in the first place. There are to many good choices for web hosting to go with a company that would pull this. DO NOT USE this company.
The support on ipage is a joke. I have had numerous issues. Many times I have had an issued resolved just to have it happen again. The support folks like to try to trouble shoot using your real live site which is soooo not cool. Recently I have had no luck just trying to setup a Word Press blog. Finally was able to get it installed but then I can't access the admin site. After waiting for some time and repeatedly asking about the status of the issue the ticket was closed as resolved. It is not resolved. Apparently they never even bothered to check.
I am seriously pondering migrating to another hosting site.
Please read**** so opened an account with ipage and purchased the optimization (helps put my website on the first pages of google/yahoo/bing) feature for $200 a month but this would be a terrible mistake! They told me that my page should be in the first pages of google/yahoo/bing within the first 3 months. I went with the purchase of this plan. After the 3 months, I searched for my website and I found it in the 50th page of google and even farther down on yahoo and bing. I called but they kept on giving me excuses and I gave them a chance. After 9 months and $1,800, I still couldn't find my website in the first 30 pages on google/yahoo/bing. I was so mad, I cancelled the service and I was charged a penalty of $300 for doing so. $2,100 of my hard earned money went down the drain :(. Please look for a better server with a good reputation and avoid this 'garage' based company.
For me I am an ipage user for almost two years now and their system sucks, especially for wordpress, if you have a good visitors maybe more than 5,000 a day, your website will be down i wasted a lot of time and money,avoid this provider at all cost. Dont waste your money and time setting your website,not worth the less cost of their hosting and domain
Avoid them like the plague if you know what's good for you. I've dealt with my fair share of companies before, and had my share of problems with support teams, but iPage's support team takes the cake hands down as being the single most useless, entirely awful team of people that ever existed. They're seriously worse than my telecom, and that's saying a lot. How they are still in business is beyond me. It's more complexing to me than the meaning of life.
Over the past two years I've been with them, I've had to contact their support team on a variety of issues, most of them very simple. Every. Single. Time. I contact them and explain the issue, I get back a bunch of copy-pasta.
Last night is a good example. I purchased a new domain from them 2 days ago and went to update the DNS servers to point to my hosting (because I've moved all hosting from them already, now I just have domains). I could not update the DNS servers for the domain. I got an error message telling me iPage had to do it for me.
So I contact them.
"Hey, I just bought a domain from you guys and I can't update the DNS. It displays an error and tells me to contact you."
Pretty clear, right?
Apparently not. She responds back with a 10 step copied and pasted tutorial lifted straight from their FAQ on how to go about updating a DNS.
Ignoring the fact that this is an insult to my intelligence, I'm pretty sure absolutely nowhere did I say I didn't know how to go about doing it. I'm fairly certain I have 10+ other domains with DNS records pointing to my host already, and I'm fairly certain I said their system isn't allowing me to do that with this particular domain. Keywords here: "this particular domain"
Honestly, what you think is a 30 second chat/phone call turns out to be a marathon run in attempting to get the agent to slow down and actually READ or LISTEN to you. They seem to skim over what you have to say very quickly and pick up on one or two keywords like "DNS" and "Update" and go "oh! I know how to solve this!" and then head on over to the FAQ to search for "DNS update" and copy it to you, meanwhile it's got nothing to do with your stated problem, which they'd know if they actually bothered to read it.
I can understand when you get a bad agent, or someone is new. I am a really understanding person when it comes to these things. But this isn't a one-off, this is the norm. This is literally EVERY time I chat or call, it never fails. Out of the 6-12 times I've had to contact their support, this has happened each and every time. One time it even lead to an agent deleting the MySQL database behind one of my customers sites - a database I stupidly did not have a back up for. I had to recreate the entire site and did not receive compensation, reimbursement, or even so much as an apology.
They are hands down the worst. I figured I'd leave my domains where they are simply because the effort involved in moving all of them probably outweighs any issues I'd have with iPage after I'd moved my hosting, but boy was I wrong! I'll be moving my domains as soon as I can.
iPage.com is the worst web hosting service. I had an account with them where I hosted all my a lot of stuff - my blogs, websites of my company and my friends' companies - mostly wordpress sites. Their renewal date was 20th March 2013. However, on 19th March, they arbitrarily DELETED ALL MY STUFF - WEBSITES, DATABASES, EMAILS, DOMAIN SETTINGS - EVERYTHING. Since then I have been struggling with them - trying to get my account restored. Their service guy told me if I buy a new account, everything will be restored. So I bought a new account. Then they said that it will cost additional 75$ to restore my stuff. I got that waived after fighting with them. Now almost 2 days have passed. My settings have not been restored. A lot of our emails are bouncing - sites are inaccessible. :( iPage is the absolutely WORST web hosting service - My advice to everyone is - DO NOT USE IT.
I page is web hosting company for newbies, novices, and people who are not serious about running a business. So in my opinion Ipage Sucks.
- After I signed up I have a sales person call me trying to sell me web design, seo, and a load of other stuff. I do this for a living.....
- The site is slow all the time.
- They have 1 option for email with your site and it sucks. Open Xchange is still new and has a lot of issues, is slow, cumbersome, and unreliable. Not good for dealing with customers.
- They are always trying to sell you something. May be good for newbies that do not know and need hand holding but for more advanced people it is annoying.
- If you edit a page file the changes do not appear because of a cache. So you can not edit code and check on the fly.
- Overall not good for business. If I had a site with pics of my dog it would be ok for the price but not for business purposes.
iPage has done eveything I could ask of it. I had no web experiance at all but was able to put together an attractive and effective site with their web builder tools in no time. The learning curve is very manageable and all of the options you have to choose from are awesome. I would recommend iPage to anyone considering a website, be it for information / referrals or web commerce it is a great way to go. Dennis www.BaileyQSP.com
iPage is my best Host of choice. It provides all the features that a website needs. it gives a great offers and take care of all its clients. The support system is very fast, polite, well-informed.
The problem with ipage is the renew cost only.
They shut down my web site because they think it falls under virtual private server tier.
Why advertise unlimited bandwidth when its not unlimited.
Their customer service keeps you on hold forever, and when they shut down my site, they did not restore it for a long time, causing loss of many customers.
Their contract / policy says that if they shut down a site, they will inform at least 48 hours in advance. For me that happened over night when everyone was asleep and they shut it down immediately.
We purchased a 2 year hosting account with iPage. we thoroughly searched around and ask many questions with every hosting company we looked into. iPage sales and tech support claimed their MySQL could run the script we just had spent $1400 usd on social engine 4 for a licensed copy and several add on's so we could start a social networking site for underground music that had a Facebook feel to it so when users signed up they where using something that was fairly similar to what they use Facebook wise. Since iPage assured us that their MySQL was set up to run the script since the first 2 years of hosting was less than $80 usd we went with them over our original choice of host gator since a 2 year plan with them at the time was just about $280 usd and our funding by that point was just about spent.
We go to instal social engine 4 and to our surprise the MySQL iPage offers was not set up to work at all with se4. we contacted support and ask why a specific engine that se4 needs on in MySQL was not on and how to get it on. Support then tells us that they do not provided that engine for MySQL even though we even attached the copy of transcripts with the support tech and sales person we spoke with before stating we would have no issues installing se4 and running it. the tech went on to say see if the developers of se4 would change the script to work with their MySQL setup.
we did as requested by tech support at iPage and contacted the developers of se4 and they got back to use saying running se4 under iPage's MySQL current set up would make se4 extremely unstable and slow and offered to return what we spent. we looked into other options and went with WordPress with BuddyPress added in and was going to be a temporary fix till we could find a Facebook like script that would work on iPage.
well after getting that set up we experienced frequent down time with lots of apologies with iPage saying everything will clear up. well even with down time our visitors enjoyed our temp solution so we keep with it. well one day as we neared our one year mark iPage had another problem on their end and said we needed to pay for an additional service if we wanted to be able to restore our site and database. we paid the $25 usd for the 1 year back up and restore service. but they delayed on the restore and claimed they only keep 3 days worth of data backed up and were unable to restore our data base. we were left to start over from scratch.
thankfully content wise we were able to piece together and re post from archived emails but our user count had to start again from the ground up. several times after that our files and data base became corrupted every time iPage had an issue but iPage was able to restore our data base with out a problem. till one day they said if we wanted our data base restored it would be a $50 usd fee and insisted we pay up and pointed out where in the tos this fee was listed till i sent a copy of the transcript the day we where made to pay for the complete back up and restore service and the tech stated that the service covered files and data base restores for a year which still was not up yet as it had only been 4 months since we purchased it and then still had to rebuild. Tech support reluctantly restored our files and database.
this was when we realized that iPage was really a scam and not what they claimed. we planed on trying to stick it out the last 8 months at that point and move to a new hosting company. 2 months into that iPage received a complaint and tells us that in 48 hours they are canceling our account and why by attaching the compliant made which stated we were harassing some one by a news post we had yet it did not state what news post or a link to such post. we responded back to iPage stating we do not understand the complaint yet even know what to take down if we are not even given a reference to what it was. iPage contacted us back almost 4 days latter with a generic response but did not cancel our account but still insist we remove the content but still with no reference to what it was. we replied back with out knowing what the offending content is we can not remove it with such a broad compliant it could be taken as our entire site to just an image and with out knowing what it is we will not take any actions till we are given a specific area to look at to even begin any removal.
at this point we took what earnings we made and went to a new host. the move was miserable as iPage did not cooperate with our new host and we had to manually transfer every thing over. after moving and deleting every trace of our existence on iPage they email us to say due to our failure to remove the offending content our account was canceled yet we had no files or databases left and already awaiting the refund of $16 usd due. this just proves how ignorant they are and even after trying to work with them deal with the lies scams and so forth why no one should purchase a hosting account with iPage. the old adage is correct you get what you pay for you go cheap you get crap you pay for quality you will get that.
I've been hosting my websites (only 2) on Ipage for a couple years now and have very few problems - that is until now. THey recently added the Open Xchange e-mail client as an option. This should be a great feature - but I question their testing of the implementation.
As a user, you can't do the porting of your email accounts yourself,it throws errors every time. So their support said they would do it. Great! Then they crossed the credentials on my two main accounts, making it impossible to get my email online. They have supposedly been fixing this for a week now. Toady I find the support ticket as closed and fixed. I'm lucky I guess as I haven't needed much support from them, and the initial contact was quick and complete, not so this time.. I'm not happy that its been a week and they still haven't fixed the issue. I left my last ISP for less.
I have been using iPage for several years hosting 3 websites with them. They are easy to use for the novice user and have advanced capabilities for the more advanced user. I have never experience any down times and get many compliments on my sites look and setup. I have used drag and drop for creating one website, wordpress for another.
When I have any questions they are very easy to get on the phone (US not foreign based help ). I have always been helped the first time around from very knowledgeable consultants. I love the ability to call and not have to wait then get a person who is patient and knows the products. Kudos to iPage, I have and will continue to highly recommend them!
It was so easy to start with!!! We are from Brazil, but Ipage get my confidence to share my busisness information with such a professional and well organized company.
IPage's highly trained support team was fantastic not only with their professional manner but also with their expedience in getting back to me with some questions I had setting up my hosting account. Instead of waiting days as with my last hosting company, I only waiting an hour or so and hey came back with a solution.
I would recommend IPage to anyone who needed hosting at a great price, stellar service and rock solid support.
I'm extremely surprised to read reviews which say that iPage has no or limited e-commerce tools. I had an very positive experience with iPage. I selected them after reading four different comparisons among hosting services specifically to host a basic e-commerce site. They offer ShopSite Manager which not only has shopping cart capabilities but also inventory management and integration with Quickbooks. It's a no-frills application that offers a template-based, attractive "get 'er done" e-commerce package which is what I needed. What really clinched it for me is the support. For $50/month you can have a "Web Concierge" to help you build your site and teach you to maintain it and it's a month-to-month service so you can drop it you no longer need it. They offer business development and marketing services. They're very proactive about telling you what's available and how to use their services. As for uptime, it was always available and responsive when I accessed it. None of the reviews here mention whether they tested against other sites and pages when they experienced slowdowns. (i've worked extensively with networks, a slowdown can be due to a number of factors that may have nothing to do with the host). Alas,due to illness and family issues I'm having to put my e-commerce venture on hold so I'm just using their domain parking right now, but will return to them once I'm able. So all in all I personally recommend them.
Biggest mistake I ever made was moving my SMF forum to iPage.
Installation worked fine and for the first month everything was okay.
But for the past few months the performance is awful. It takes up to 40 seconds to load a page on the forum. It is absolutely clear that their SQL servers are oversold and cannot cope (my own site only has about 10 active users so it isn't us causing the problem!).
Technical support are (generally) quite responsive but ALWAYS claim nothing is wrong and close the ticket! There is no logic or reason with them... asking if they think I constantly open tickets for fun gets you nowhere. I have HUNDREDS of ticket responses from them - all of which start 'We apologize blah, blah, blah..." and all of which are useless.
One day they suggested that I used Pingdom to monitor the site - so I did. This is a typical Pingdom report: -
Yet they STILL insist that everything is working fine and that it must be my ISP, clear my cache, etc.
Perhaps if you have a simple HTML website iPage are okay - if you need to access a database server with them - FORGET IT!
When I searched for a UK hosting provider these came up. All looks good until you ask the right questions. Their servers are packed with features which are no good if you try to run them on their 64 meg servers. These features like Typo3 need 128 meg to run smoothly or they will take 30 seconds to load on an empty database and by that time you can say goodbye to your customer. They are not based in the UK! So big time difference. There are too many like this now, Hostpapa is another one and it would not surprise me if this is sold under them as the green site.
Overall be warned.
I started using iPage on December 28th 2011, for the price you pay you can't expect anything better but still there needs to be some improvements, MySQL errors are constant which is just plain annoying especially if your site uses MySQL mainly (which mine does) also getting MySQL errors while trying to just browse the page is very annoying, but nothing can be done on our end, Support says to clear the cache yet even if you do it's still a MySQL error. The support is better and if you are looking for good support iPage is good for you, they handle them very fast and are quite helpful. iPage are quick to handle the problems though sometimes you wonder if they are actually doing anything or just waiting for it to be fixed, it's 50/50 on that front, sometimes you can tell they've done something to help fix the problem sometimes you wonder if they are just trying to put the blame on you, so the support is good but I'd say be knowledgeable about computers/internet at least a little bit if you are going to go with ipage. It's suitable for all, but as mentioned I'd say search around, the price isn't bad so if your looking for cheap hosting then this is the host for you, would I recommend it? depends, if its a small website yes, if it's getting a couple thousand a week of hits then I'd say go somewhere else, if you're starting up then use ipage to start up and then go somewhere else later.
First: Sketchy uptime
Most irate about their flip flopping with their original agreement. I signed up for one thing and they charge me for something else.
I am disappointed because first they did not even apologize for their error and continued to push for a different cost than what was agreed.
It was not so much the cost but how they conducted themselves and the fact they did not even acknowledged they did any false advertisement or error.
Doing business with groups like that does not make feel good about doing anymore business in the future nor would I feel comfortable recommending them.
I use Ipage 6 months ago. And I am completely satisfied with the quality of service. Cheaper than many other sites. My site rarely lose connection. The installation process is easy website for utility installation is simple. While working with the hosting, if there is any problem do not understand, I will ask direct support staff. And the staff will help you really enthusiastic and science. I really like Ipage
I page can go from mediocre rocks to really rocks. It depends on what type of Ipage program you are using. None of the reviews I have seen in various places notes the type of program they are commenting on. IPages basic website, with no store aspects functions(shopping cart or credit card services) is very easy for a luke warm beginner to web sites as I was. Then I created another web site using Shop Site Mgr, which has a shopping cart. Quite tough to deal with . For instance, when you "edit" text on a " page", the only way you can create a bold word, or get a paragraph break where you want it, is to use HTML in the text. However, on one of the "product" pages, you can vary the text to 3 different sizes....but why not have that also on the "page" edit function? The tech reps do not know HTML and clearly they often don't know the Shop Site Mgr. , without putting you on hold. But, if you just want a basic web site, no Ecommerce, it is quite easy for an inexperienced person to post text , pics and links. Ipage, from my research and experience, is a very good co. to go with and to save a lot of money for a pro to do it for you, but plan on spending a LOT of hours making it happen (ref. the E Comm. type) 1-21-12
Not being a web person, I just managed to scrape together a page. Somehow I lucked into iPage and they took it from there. They answered all my questions and solved all the problems. Tech support was ALWAYS available, always knowledgeable and always nice.
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