I have 't had any of the problems I've read about here. The biggest downfall I've experienced is having to subscribe to a plan for subdomains.
Ipage SUCKS because the max you can transfer is 300kb a second. 1mb page? 300 users? 1000 seconds to load. Who would want to wait 15 minutes to load a web page?
I'm requesting a refund immediately. iPAGE haven't been able to fix their servers and I have no trust in iPAGE. I've given you 6 days and you can't fix a simple issue. My website has been down for 6 days now and you refuse to fix your servers.
We went with iPage about a month ago. The performance was very slow, but working. Our site went down two days ago, due to a Zend Optimizer error. There is no end in site and we have no choice now but to go with another hosting service. Very disappointing.
Absolutely hopeless. They have too many support staff and every time you have a problem it is dealt with by someone different every time. I had a simple issue that was confused out of all proportion by the amount of support tickets I had to raise. 40 support tickets in a week. Finally I had enough of the incompetence and changed to a UK based provider. Okay it cost me twice as much but no headaches and resolved in minutes. If you have a one page simple script website then Ipage is probably good value. If you have a few curve balls in your website, forget it as they don't have the knowledge or expertese to resolve any issues.
ipage is no go below see my chat history with ipage they took 96 hours to resolve my issue and our customers where complaining :-(
Their call center support team is useless as they dont have any web knowledge at all.
It takes ages for responses and most of the times there is miscommunication between the call center staff and the specialist support team.
And if you persist to question the call center staff they will disable your chat and you will need to start from scratch again.
also they call themselves with all these weird names .
iPAGE IS A NIGHTMARE DONT DARE
I wouldnt really recommend them. stay away.
They were not a bad company when I dealt with them. After the first year I elected to not renew my page because I gave up my business. Unbeknownst to me, a few months after I gave up the domain, my former partner restarted the website and had them charge me for it. For two years iPage was charging an expired credit card with an invalid billing address. When I finally realized what was happening I called iPage and cancelled the page. They were kind enough to cancel with no problem, but had no interest in refunding me any money despite the fact that they should not have been charging me in the first place. There are to many good choices for web hosting to go with a company that would pull this. DO NOT USE this company.
The support on ipage is a joke. I have had numerous issues. Many times I have had an issued resolved just to have it happen again. The support folks like to try to trouble shoot using your real live site which is soooo not cool. Recently I have had no luck just trying to setup a Word Press blog. Finally was able to get it installed but then I can't access the admin site. After waiting for some time and repeatedly asking about the status of the issue the ticket was closed as resolved. It is not resolved. Apparently they never even bothered to check.
I am seriously pondering migrating to another hosting site.
Please read**** so opened an account with ipage and purchased the optimization (helps put my website on the first pages of google/yahoo/bing) feature for $200 a month but this would be a terrible mistake! They told me that my page should be in the first pages of google/yahoo/bing within the first 3 months. I went with the purchase of this plan. After the 3 months, I searched for my website and I found it in the 50th page of google and even farther down on yahoo and bing. I called but they kept on giving me excuses and I gave them a chance. After 9 months and $1,800, I still couldn't find my website in the first 30 pages on google/yahoo/bing. I was so mad, I cancelled the service and I was charged a penalty of $300 for doing so. $2,100 of my hard earned money went down the drain :(. Please look for a better server with a good reputation and avoid this 'garage' based company.
For me I am an ipage user for almost two years now and their system sucks, especially for wordpress, if you have a good visitors maybe more than 5,000 a day, your website will be down i wasted a lot of time and money,avoid this provider at all cost. Dont waste your money and time setting your website,not worth the less cost of their hosting and domain
Avoid them like the plague if you know what's good for you. I've dealt with my fair share of companies before, and had my share of problems with support teams, but iPage's support team takes the cake hands down as being the single most useless, entirely awful team of people that ever existed. They're seriously worse than my telecom, and that's saying a lot. How they are still in business is beyond me. It's more complexing to me than the meaning of life.
Over the past two years I've been with them, I've had to contact their support team on a variety of issues, most of them very simple. Every. Single. Time. I contact them and explain the issue, I get back a bunch of copy-pasta.
Last night is a good example. I purchased a new domain from them 2 days ago and went to update the DNS servers to point to my hosting (because I've moved all hosting from them already, now I just have domains). I could not update the DNS servers for the domain. I got an error message telling me iPage had to do it for me.
So I contact them.
"Hey, I just bought a domain from you guys and I can't update the DNS. It displays an error and tells me to contact you."
Pretty clear, right?
Apparently not. She responds back with a 10 step copied and pasted tutorial lifted straight from their FAQ on how to go about updating a DNS.
Ignoring the fact that this is an insult to my intelligence, I'm pretty sure absolutely nowhere did I say I didn't know how to go about doing it. I'm fairly certain I have 10+ other domains with DNS records pointing to my host already, and I'm fairly certain I said their system isn't allowing me to do that with this particular domain. Keywords here: "this particular domain"
Honestly, what you think is a 30 second chat/phone call turns out to be a marathon run in attempting to get the agent to slow down and actually READ or LISTEN to you. They seem to skim over what you have to say very quickly and pick up on one or two keywords like "DNS" and "Update" and go "oh! I know how to solve this!" and then head on over to the FAQ to search for "DNS update" and copy it to you, meanwhile it's got nothing to do with your stated problem, which they'd know if they actually bothered to read it.
I can understand when you get a bad agent, or someone is new. I am a really understanding person when it comes to these things. But this isn't a one-off, this is the norm. This is literally EVERY time I chat or call, it never fails. Out of the 6-12 times I've had to contact their support, this has happened each and every time. One time it even lead to an agent deleting the MySQL database behind one of my customers sites - a database I stupidly did not have a back up for. I had to recreate the entire site and did not receive compensation, reimbursement, or even so much as an apology.
They are hands down the worst. I figured I'd leave my domains where they are simply because the effort involved in moving all of them probably outweighs any issues I'd have with iPage after I'd moved my hosting, but boy was I wrong! I'll be moving my domains as soon as I can.
iPage has the worse service ever it shouldn't be in top ten hosting company. I will not recommended this to anyone. The service is very very bad, you raise a ticket for a very simple thing and it takes days for them to fix
I read some good reviews and look at the pricing so I gullibly signed up for ipage for this was the first website that I designed. The process took so long, because ipage's Weebly features are inadequate. It's not as good and user friendly like wix.com or other site. I had to learn html coding to edit and build my website. When my website has issues, all the chats reps are from India and not able to understood me. They BS around and wasted my time. I am going to cancel my account ASAP.
I have been with iPage for about two months, using them to host two different websites, both running Wordpress. Initially I was impressed with the easy to use interface and available options and applications. However, as I built out the sites, I became more and more frustrated with the slow load times (often more than 10 seconds for a page). I have done numerous things to speed things up, including installing and optimizing the W3 Total Cache plugin. It has become obvious that the speed problem is with their servers. When I have complained to their customer service, they always apologize, but then point the finger at me instead of acknowledging their own shortcomings.
I should clarify that my sites are not monstrosities, nor do they receive an inordinate amount of traffic. One site is a rather simple blog that has about 80 posts and about 200 page views a day. The other is a more extensive commercial website that has upwards of 500 pages and receives about 3000 page views per day. I believe the latter website would receive substantial additional use if the site just loaded faster.
I am in the process of looking for other web hosts. The iPage price looks hard to beat, but once you use it, you will realize there is no value there whatsoever as their hosting is horrible and their customer service is responsive yet completely useless.
iPage.com is the worst web hosting service. I had an account with them where I hosted all my a lot of stuff - my blogs, websites of my company and my friends' companies - mostly wordpress sites. Their renewal date was 20th March 2013. However, on 19th March, they arbitrarily DELETED ALL MY STUFF - WEBSITES, DATABASES, EMAILS, DOMAIN SETTINGS - EVERYTHING. Since then I have been struggling with them - trying to get my account restored. Their service guy told me if I buy a new account, everything will be restored. So I bought a new account. Then they said that it will cost additional 75$ to restore my stuff. I got that waived after fighting with them. Now almost 2 days have passed. My settings have not been restored. A lot of our emails are bouncing - sites are inaccessible. :( iPage is the absolutely WORST web hosting service - My advice to everyone is - DO NOT USE IT.
I page is web hosting company for newbies, novices, and people who are not serious about running a business. So in my opinion Ipage Sucks.
- After I signed up I have a sales person call me trying to sell me web design, seo, and a load of other stuff. I do this for a living.....
- The site is slow all the time.
- They have 1 option for email with your site and it sucks. Open Xchange is still new and has a lot of issues, is slow, cumbersome, and unreliable. Not good for dealing with customers.
- They are always trying to sell you something. May be good for newbies that do not know and need hand holding but for more advanced people it is annoying.
- If you edit a page file the changes do not appear because of a cache. So you can not edit code and check on the fly.
- Overall not good for business. If I had a site with pics of my dog it would be ok for the price but not for business purposes.
iPage has done eveything I could ask of it. I had no web experiance at all but was able to put together an attractive and effective site with their web builder tools in no time. The learning curve is very manageable and all of the options you have to choose from are awesome. I would recommend iPage to anyone considering a website, be it for information / referrals or web commerce it is a great way to go. Dennis www.BaileyQSP.com
iPage is my best Host of choice. It provides all the features that a website needs. it gives a great offers and take care of all its clients. The support system is very fast, polite, well-informed.
The problem with ipage is the renew cost only.
Ipage sucks!
They shut down my web site because they think it falls under virtual private server tier.
Why advertise unlimited bandwidth when its not unlimited.
Their customer service keeps you on hold forever, and when they shut down my site, they did not restore it for a long time, causing loss of many customers.
Their contract / policy says that if they shut down a site, they will inform at least 48 hours in advance. For me that happened over night when everyone was asleep and they shut it down immediately.
We purchased a 2 year hosting account with iPage. we thoroughly searched around and ask many questions with every hosting company we looked into. iPage sales and tech support claimed their MySQL could run the script we just had spent $1400 usd on social engine 4 for a licensed copy and several add on's so we could start a social networking site for underground music that had a Facebook feel to it so when users signed up they where using something that was fairly similar to what they use Facebook wise. Since iPage assured us that their MySQL was set up to run the script since the first 2 years of hosting was less than $80 usd we went with them over our original choice of host gator since a 2 year plan with them at the time was just about $280 usd and our funding by that point was just about spent.
We go to instal social engine 4 and to our surprise the MySQL iPage offers was not set up to work at all with se4. we contacted support and ask why a specific engine that se4 needs on in MySQL was not on and how to get it on. Support then tells us that they do not provided that engine for MySQL even though we even attached the copy of transcripts with the support tech and sales person we spoke with before stating we would have no issues installing se4 and running it. the tech went on to say see if the developers of se4 would change the script to work with their MySQL setup.
we did as requested by tech support at iPage and contacted the developers of se4 and they got back to use saying running se4 under iPage's MySQL current set up would make se4 extremely unstable and slow and offered to return what we spent. we looked into other options and went with WordPress with BuddyPress added in and was going to be a temporary fix till we could find a Facebook like script that would work on iPage.
well after getting that set up we experienced frequent down time with lots of apologies with iPage saying everything will clear up. well even with down time our visitors enjoyed our temp solution so we keep with it. well one day as we neared our one year mark iPage had another problem on their end and said we needed to pay for an additional service if we wanted to be able to restore our site and database. we paid the $25 usd for the 1 year back up and restore service. but they delayed on the restore and claimed they only keep 3 days worth of data backed up and were unable to restore our data base. we were left to start over from scratch.
thankfully content wise we were able to piece together and re post from archived emails but our user count had to start again from the ground up. several times after that our files and data base became corrupted every time iPage had an issue but iPage was able to restore our data base with out a problem. till one day they said if we wanted our data base restored it would be a $50 usd fee and insisted we pay up and pointed out where in the tos this fee was listed till i sent a copy of the transcript the day we where made to pay for the complete back up and restore service and the tech stated that the service covered files and data base restores for a year which still was not up yet as it had only been 4 months since we purchased it and then still had to rebuild. Tech support reluctantly restored our files and database.
this was when we realized that iPage was really a scam and not what they claimed. we planed on trying to stick it out the last 8 months at that point and move to a new hosting company. 2 months into that iPage received a complaint and tells us that in 48 hours they are canceling our account and why by attaching the compliant made which stated we were harassing some one by a news post we had yet it did not state what news post or a link to such post. we responded back to iPage stating we do not understand the complaint yet even know what to take down if we are not even given a reference to what it was. iPage contacted us back almost 4 days latter with a generic response but did not cancel our account but still insist we remove the content but still with no reference to what it was. we replied back with out knowing what the offending content is we can not remove it with such a broad compliant it could be taken as our entire site to just an image and with out knowing what it is we will not take any actions till we are given a specific area to look at to even begin any removal.
at this point we took what earnings we made and went to a new host. the move was miserable as iPage did not cooperate with our new host and we had to manually transfer every thing over. after moving and deleting every trace of our existence on iPage they email us to say due to our failure to remove the offending content our account was canceled yet we had no files or databases left and already awaiting the refund of $16 usd due. this just proves how ignorant they are and even after trying to work with them deal with the lies scams and so forth why no one should purchase a hosting account with iPage. the old adage is correct you get what you pay for you go cheap you get crap you pay for quality you will get that.
I've been hosting my websites (only 2) on Ipage for a couple years now and have very few problems - that is until now. THey recently added the Open Xchange e-mail client as an option. This should be a great feature - but I question their testing of the implementation.
As a user, you can't do the porting of your email accounts yourself,it throws errors every time. So their support said they would do it. Great! Then they crossed the credentials on my two main accounts, making it impossible to get my email online. They have supposedly been fixing this for a week now. Toady I find the support ticket as closed and fixed. I'm lucky I guess as I haven't needed much support from them, and the initial contact was quick and complete, not so this time.. I'm not happy that its been a week and they still haven't fixed the issue. I left my last ISP for less.
I have been using iPage for several years hosting 3 websites with them. They are easy to use for the novice user and have advanced capabilities for the more advanced user. I have never experience any down times and get many compliments on my sites look and setup. I have used drag and drop for creating one website, wordpress for another.
When I have any questions they are very easy to get on the phone (US not foreign based help ). I have always been helped the first time around from very knowledgeable consultants. I love the ability to call and not have to wait then get a person who is patient and knows the products. Kudos to iPage, I have and will continue to highly recommend them!
It was so easy to start with!!! We are from Brazil, but Ipage get my confidence to share my busisness information with such a professional and well organized company.
IPage's highly trained support team was fantastic not only with their professional manner but also with their expedience in getting back to me with some questions I had setting up my hosting account. Instead of waiting days as with my last hosting company, I only waiting an hour or so and hey came back with a solution.
I would recommend IPage to anyone who needed hosting at a great price, stellar service and rock solid support.
I'm extremely surprised to read reviews which say that iPage has no or limited e-commerce tools. I had an very positive experience with iPage. I selected them after reading four different comparisons among hosting services specifically to host a basic e-commerce site. They offer ShopSite Manager which not only has shopping cart capabilities but also inventory management and integration with Quickbooks. It's a no-frills application that offers a template-based, attractive "get 'er done" e-commerce package which is what I needed. What really clinched it for me is the support. For $50/month you can have a "Web Concierge" to help you build your site and teach you to maintain it and it's a month-to-month service so you can drop it you no longer need it. They offer business development and marketing services. They're very proactive about telling you what's available and how to use their services. As for uptime, it was always available and responsive when I accessed it. None of the reviews here mention whether they tested against other sites and pages when they experienced slowdowns. (i've worked extensively with networks, a slowdown can be due to a number of factors that may have nothing to do with the host). Alas,due to illness and family issues I'm having to put my e-commerce venture on hold so I'm just using their domain parking right now, but will return to them once I'm able. So all in all I personally recommend them.
They removed all my features because I wanted half of my money back. Since they didn't fulfill my contract they had an excuse that it's one year host and one year renew.
"I signed up for 2 years hosting but it's only one year hosting. So I paid 71.76/2 for a year but you guys tell me it's for 2 years account renewal and 1 year hosting. When I signed up I did 2 year hosting for that amount. If you guys are only giving me 1 year refund the other year back. The amount when I sign up for this was 2.99/ a month. You do the math. Please refund me the other half of the amount for the domain. I do not want account renewal. It has no purpose."-BT
After that they removed all the features including uploading to ftp, and removed my SQL, and disable my forum but not my html. They are not worth the time to invest in. A little situation like that but they want to be cheap and disable my forum. When I signed up it says theres unlimited everything now they took back what the special was and then gave me back empty handed. I still have not received half my money back. If you invest in a better host, you'll save some time and money.
Biggest mistake I ever made was moving my SMF forum to iPage.
Installation worked fine and for the first month everything was okay.
But for the past few months the performance is awful. It takes up to 40 seconds to load a page on the forum. It is absolutely clear that their SQL servers are oversold and cannot cope (my own site only has about 10 active users so it isn't us causing the problem!).
Technical support are (generally) quite responsive but ALWAYS claim nothing is wrong and close the ticket! There is no logic or reason with them... asking if they think I constantly open tickets for fun gets you nowhere. I have HUNDREDS of ticket responses from them - all of which start 'We apologize blah, blah, blah..." and all of which are useless.
One day they suggested that I used Pingdom to monitor the site - so I did. This is a typical Pingdom report: -
http://i96.photobucket.com/albums/l194/markfrank19/speed7.jpg
And...
http://i96.photobucket.com/albums/l194/markfrank19/timeout.jpg
Yet they STILL insist that everything is working fine and that it must be my ISP, clear my cache, etc.
Perhaps if you have a simple HTML website iPage are okay - if you need to access a database server with them - FORGET IT!
When I searched for a UK hosting provider these came up. All looks good until you ask the right questions. Their servers are packed with features which are no good if you try to run them on their 64 meg servers. These features like Typo3 need 128 meg to run smoothly or they will take 30 seconds to load on an empty database and by that time you can say goodbye to your customer. They are not based in the UK! So big time difference. There are too many like this now, Hostpapa is another one and it would not surprise me if this is sold under them as the green site.
Overall be warned.
I started using iPage on December 28th 2011, for the price you pay you can't expect anything better but still there needs to be some improvements, MySQL errors are constant which is just plain annoying especially if your site uses MySQL mainly (which mine does) also getting MySQL errors while trying to just browse the page is very annoying, but nothing can be done on our end, Support says to clear the cache yet even if you do it's still a MySQL error. The support is better and if you are looking for good support iPage is good for you, they handle them very fast and are quite helpful. iPage are quick to handle the problems though sometimes you wonder if they are actually doing anything or just waiting for it to be fixed, it's 50/50 on that front, sometimes you can tell they've done something to help fix the problem sometimes you wonder if they are just trying to put the blame on you, so the support is good but I'd say be knowledgeable about computers/internet at least a little bit if you are going to go with ipage. It's suitable for all, but as mentioned I'd say search around, the price isn't bad so if your looking for cheap hosting then this is the host for you, would I recommend it? depends, if its a small website yes, if it's getting a couple thousand a week of hits then I'd say go somewhere else, if you're starting up then use ipage to start up and then go somewhere else later.
First: Sketchy uptime
Most irate about their flip flopping with their original agreement. I signed up for one thing and they charge me for something else.
I am disappointed because first they did not even apologize for their error and continued to push for a different cost than what was agreed.
It was not so much the cost but how they conducted themselves and the fact they did not even acknowledged they did any false advertisement or error.
Doing business with groups like that does not make feel good about doing anymore business in the future nor would I feel comfortable recommending them.
I use Ipage 6 months ago. And I am completely satisfied with the quality of service. Cheaper than many other sites. My site rarely lose connection. The installation process is easy website for utility installation is simple. While working with the hosting, if there is any problem do not understand, I will ask direct support staff. And the staff will help you really enthusiastic and science. I really like Ipage
I page can go from mediocre rocks to really rocks. It depends on what type of Ipage program you are using. None of the reviews I have seen in various places notes the type of program they are commenting on. IPages basic website, with no store aspects functions(shopping cart or credit card services) is very easy for a luke warm beginner to web sites as I was. Then I created another web site using Shop Site Mgr, which has a shopping cart. Quite tough to deal with . For instance, when you "edit" text on a " page", the only way you can create a bold word, or get a paragraph break where you want it, is to use HTML in the text. However, on one of the "product" pages, you can vary the text to 3 different sizes....but why not have that also on the "page" edit function? The tech reps do not know HTML and clearly they often don't know the Shop Site Mgr. , without putting you on hold. But, if you just want a basic web site, no Ecommerce, it is quite easy for an inexperienced person to post text , pics and links. Ipage, from my research and experience, is a very good co. to go with and to save a lot of money for a pro to do it for you, but plan on spending a LOT of hours making it happen (ref. the E Comm. type) 1-21-12
I would not recommend ipage to anyone. I went with them because of what I had read (they must write the reviews themselves) but they are constantly down. I will go to my site and will be told "internal server error" at least once a week. Sometimes they will be down for 3-4 days. When you ask their support all they say is they are working on it, no reasons. I actually told them I would be switching hosts last time I contacted them and they said, "I understand." They didn't even try to keep me! If you have problems they are never handled, just "we are working on it" and you are never given any reasons for why they are down constantly. I would not recommend them to anyone.
Ipage isn't very reliable. I've been with them since 25 jan and since then (2 months) i've had two server downtimes lasting for 4 hours or more.
They oversell their servers and it shows.
Avoid if you need reliability.
Not being a web person, I just managed to scrape together a page. Somehow I lucked into iPage and they took it from there. They answered all my questions and solved all the problems. Tech support was ALWAYS available, always knowledgeable and always nice.
Today: 11/16/10
Since September, 5,2010, we have had nothing but problems with ipage.
Our website is constantly down due to SQL and Driver Errors.
The technicians and engineers can't seem to resolve the problem with their servers.
As I write this, the site is down again for the SAME reason. Two days ago, my website was down for more than 9 hours.
THIS IS TOTALLY UNACCEPTABLE.
i HAVE A TICKET PAGE for the SAME PROBLEM OVER & OVER & OVER AGAIN, ad nauseum as long as your arm. Answers to my Tickets to Support go unanswered for sometimes more than 24 hrs.
To get any kind of an immediate action, you have to call them & you always get, 'we are experiencing a high volume of calls' & you get put on hold, sometimes for as long as 10 minutes. After you discuss the problem, they put you on hold again & then they always come back & tell you, they are 'working on it'. When you ASK WHEN the problem will be resolved, they can't tell you.
I WOULD NOT RECOMMEND IPAGE TO MY WORST ENEMY!
iPage is a web hosting company that specialises in shared hosting plans. They offer a range of freebies and bonuses on signup, and an unusual ‘Anytime’ money-back guarantee. Both of these seem to be their specialist area, along with shared web hosting.
The company have been providing website hosting since 1998, and they currently have one and a half million domains on their books with more than a million websites hosted on their servers. They’re US-based but have customers in 150 countries and have six offices worldwide (although they’re not very clear on where these offices are located).
Originally founded by Thomas Gorny, iPage is now owned by the Endurance International Group: the same company that own FatCow, BlueHost and other well-known web hosting providers. They mention on their site that they purchase Renewable Energy Credits (RECs) to offset their carbon emissions.
iPage Hosting Plans
The web hosting services offered by iPage are fairly straightforward. It’s not easy to find information though.
The cheapest plan is Website Hosting, and it seems as though the service is geared towards non-techies. For a flat monthly fee, iPage’s Website Hosting plan offers unlimited MySQL databases and domains, plus “loads” of disk space and bandwidth. The company don’t specify how much but state on their website that the vast majority of their customers fall within normal limits, and anyone who doesn’t is probably using their web hosting space for something they shouldn’t be doing (such as file sharing). The ToS states that “normal operation” of a website will be problem-free, but if you need guarantees on space, iPage may not be the best option.
In order to dig deep into the technical detail, you’ll need to click the ‘Features for Geeks’ links on the Hosting Features page. This still doesn’t reveal much. From the specifications, we’d guess they offer Linux hosting, but the actual word ‘Linux’ doesn’t appear anywhere on the page or even in their knowledge base.
Note that the prices they display are introductory rates; the renewal rates are higher.
The iPage website claims that the company also offers shared Windows Hosting on Windows 2003 servers. When I followed the link, I got a 404 page, so it’s probably safe to assume this has been discontinued. Likewise, their VPS hosting link took me to a 404 page, so again, it looks like they don’t offer VPS hosting any more.
I also found a reference to reseller hosting, but this link took me to another hosting company, JustHost. Reseller plans do offer Cpanel.
No plans appear to offer Zend Optimizer or Zen Cart.
iPage Uptime/Downtime
Websites created by iPage customers are hosted in two data centres in Boston, MA. Across the two facilities, they have 800 Dell servers. Each data centre offers round-the-clock security, N+1 AC and DC power and both have identical infrastructure. Customer data is mirrored across clustered servers to protect against downtime, and they also run UPS backup and have diesel generators too.
There are no details about uptime, and they don’t claim to have an uptime guarantee. Their servers are backed up daily using NetApp Snapshot.
iPage Support
Unlike most other hosting companies, iPage is very clear about the location of their support team. All staff are located in North America. They boast that calls are answered within approximately one minute, 24/7.
Although support is free, users can upgrade to Premium support for a hefty fee. This speeds up resolution time, but the expense is worth balancing against other hosts.
The support centre, although fairly sparse, is accessible by all customers and non-customers, with a range of knowledge base articles and tutorials. I found these to be on the basic side, although some of the video tutorials for applications such as their file manager, Joomla and WordPress (a CMS/ blog application) are enough to get you started if you’re a beginner. Web hosting clients can also use free live chat or submit tickets through an online system.
iPage in the News
It seems iPage have dodged controversy in the last decade, and I didn’t find any negative news reports about them. There’s anecdotal evidence of problems such as occasional hacks, but that’s to be expected with any web host. There doesn’t appear to be any headline stories to confirm this.
iPage Control Panel
The control panel on iPage is a custom-built application utilising a combination of scripts and tools to present information. Access to phpMyAdmin is available, but you’ll have to use iPage’s own control panel to get there.
The help information about the control panel in the knowledge base is basic at best (for example, a search for ‘control panel’ brings up a few articles about which browsers to use and how to find your way to the admin area - nothing more). There’s no working demo on the site, so it’s hard to say how much control users actually have over things like PHP resources.
iPage Extras
New iPage customers are treated to a host of incentives, although some of these are arguably a standard feature of web hosting services anyway.
● There’s a free Security Suite which includes a “highly secure data centre” and daily spam and malware scans. This is fairly standard, although iPage values it at $100.
● There’s also a Marketing Suite package which includes $100 in Google Adwords credit, $25 in Yahoo!/Bing ad credit, $50 in Facebook ad credit, a free listing on YellowPages.com, analytics software and an authentication seal. iPage values this at $300.
● The third package is the Support Suite, which includes 24/7 phone, chat and email support, tutorials and help. This is valued at $50, rather dubiously, since help is part and parcel of a hosting plan.
● Finally, the Design Suite is valued at $50 and basically covers the installation of scripts and software (blogs, galleries, ecommerce stores and website builders) plus Google Webmaster Tools. Again, these are normally provided free with other hosts.
In addition, anyone signing up for two or three years receives access to a free mobile site builder application, SiteDelux, complete with templates.
iPage Money Back Guarantee / Cancellation Policy
An unlimited, unrestricted money-back guarantee is certainly a rarity, but that’s just what iPage offers. If you’re unhappy, just contact them to cancel your account and you’ll get a refund for the remaining term on your contract via their billing system.
The refund policy is quite standard. A non-refundable domain fee of $15 will be deducted from any refunds if you obtained a domain through the host. The guarantee only applies to web hosting services, not additional bolt-ons.
iPage Summary
iPage prides itself on being flexible and easy to use. However, the information on the website is slimmed down to such an extent that finding any solid facts was actually quite difficult.
If you want guaranteed North American technical support, iPage offer this (and they’re proud of it). With no dedicated or VPS plans - and readily-available explanations of basic terms such as webmail - it seems the company is focused mainly on personal, nonprofit and small business sites run by people with low-to-medium resource requirements. Pricing is fairly competitive.
The front page of the site certainly markets iPage to people with no prior experience, so iPage could be a good choice if you want solid support and a guarantee without the technical jargon. Remember that Premium support is pretty expensive.
| Hosting Plan | Disk Space | Bandwidth | Price | |
| Essential Plan | Unlimited | Unlimited | $3.50/month | View Plan |
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I found Ipage very good at first, customer support was excellent, always available and resolved my problem. However, where this site falls down is the speed. I use word press and removed all widgets, my average page download time was 18s! this was unacceptable and their was nothing they could do to resolve it. I was actually told not to use any of the widgets, the things designed to help my site! What I did find very strange is that when the time came to renew my subscription, amazingly the page download had changed from 18s to under 5s. I have no proof this was done on purpose, but for the whole year it was so slow, it was more or less unusable and everyone using my site complained!