iPage Reviews

172 User Ratings

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Features
Uptime
Value
Support

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User Reviews – Page 1 of 29

We've 172 iPage reviews from real users. Unlike many hosting user review sites, we go for quality - not quantity - and take a tough line on fake reviews. Learn why we're different, or read on to see what our users think of iPage…

Earnest Mendoz whaminfo.com

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1. I couldn't test the up-time because the support provided was so disorganized that I couldn't get a simple WordPress installation up even once in 7 days. I am a moderate to heavy user of WordPress with pretty good knowledge of the working of the WordPress core. I have tested on the local servers and am trying to get it up on a webhost.

2. The initial problem was with a database import which didn't work; but the support system works through tickets. Each time you consult a live chat operator, even if the issue is simple, they "escalate the issue on a ticket". What this means is that it will be reviewed by specialists who are working behind the scene. And each time your ticket is created it will be viewed by a different specialist. And your response to their answer in the ticket will be viewed again by another different specialist. Finally, to confound this method of their support management, the specialists do not read the requests properly.
In my case, about four different specialists managed to ruin my fresh WP installations, failed to provide a backup for just 1 day prior and deleted all my plugins and themes twice. Why? Probably not because they intended to, but because they failed to follow a few rules:
a. Make a backup of the site and database before you actually perform any changes on it, preferably on a duplicate copy.
b. When there are several tickets issued at a time, the above method works even better. (I later realized that several specialists(!) were working together in my case; so one ended up reinstalling my WP while deleting themes and folders; another installed another copy of WP inside the existing WP directory; a third one provided a backup of these fresh installations by his colleagues)
c. Have a working etiquette. Be responsible for what you do. You cannot say "Sorry, we do not have the backup for yesterday!"

3. Not all features are not supplied as offered. For example, backup offer is claimed to be free for 7 days for site-files and 3 days for database. As mentioned above, they couldn't provide a backup for 1 day prior.

The free antivirus/anti-malware etc are just equivalent to trial ware. When I asked the live operator, he told me "we do not provide trial version", but continued in the same breath "it will scan files, but to remove the infected files you will have to upgrade!".

4. Live chat operators can be rude and may disconnect you in the middle of the chat. Not all of them of course. I had to contact upto 10-15 operators, and about 4-5 of them lied, threatened to disconnect, actually disconnected, ruined my installation, disappeared after putting me on hold for several minutes etc. And when they do that, none of them will ever be reconnected to you, when you get into the live chat again, although this is a feature. Because they lack the courtesy to complete the chat, you will have to start all over again or ask the current operator to read the previous chat; and that is where most of them will lie again. They will probably read only the title of the previous issue, even though they might put you on hold while pretending to read it.

Finally, while cancelling the account, the rude chat operator closed the account without informing me to back up my files. Fortunately, I hadn't uploaded anything of importance to the server and had backed up the updated plugins and themes to my local folder.

Here are some of the important questions that you should ask live chat operators before you decide to host at iPage (For any host in general, you should check out some posts for an exhaustive questionnaire):

1. Can your freebies be upgraded? If so what are the features available in basic versions? If your AV can scan but not remove the files, of what practical use is it, other than advertising your product? (Remember, they will try to tactically answer this question. I joined because I didn't want their freebies. There are plenty of free plugins which do all this: backups, antivirus etc. But first you have to get the site going to get these working!!)

2. How does your support system work? Will three different specialists work on a case if 3 tickets are opened?

3. What happens if you people do not have my backup for the mentioned period (3-7 days) ?

4. Do you refund immediately or take some time? (Anytime Money Back is actually only for 30 days; It is three days since, and even though I am being promised that the refund will be done to my paypal within 6 hours everytime I connect to the chat, it hasn't been processed yet. )

5. Do you provide an email address and telephone contact support? (This is necessary, or else you have to get to them only by chat! Happy Chatting!)

Reasons for my rating:
1-star for uptime. Couldn't use, cannot judge!
2-stars for the features because they use a control panel which works. I didn't get the opportunity to test if the freebies work. But then, what will you do even with the best of the features, if the support keeps ruining your work.
1-star for value: No value for money, no matter how cheap, if the endeavor fails in the end. If support fails, everything is risky!
1-star for support: Completely mismanaged and disorganized!


....Yes, this could have been a post! But my site is not up yet!

Premadasa Gangadeen playuyoga.com

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I had a very bad experience with my previous web host with regards to poor support and I had the feeling many times that they didn't care about my issues in particular to how my website was hacked and as a result, virtually slowing my business to nil. After much research, calls, and faith, I decided to give iPage a try and I am so happy that I did! The staff were friendly, knowledgeable, and able to speak to me in terms that I could understand and they were more than willing on several occasions to go the extra mile to make sure that I was a happy customer. I often receive follow-up calls asking if I need support which is GREAT as sometimes I'm too busy to reach out. If you're ever in doubt, please do not hesitate to give iPage a chance. I'm glad that I did.

Oleg Tkachenko itracoon.com

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iPage sucks. You even cannot imagine how. I was caught for the low price. But it doesn't cost a cent. From the very beginning I had issues with my websites. First was, in their special Cache system on their server, so I was not able to see just simple CSS edits for hours. When I tried to access support by Chat, I was waiting for about 35 minutes, and was struggling with support guy for another 40 minutes trying to explain what is the problem. It seems that he even doesn't know English. And after that they are telling that their support is in US.....Next, I was not able to upload .less files in any possible way, and just received answer to the ticket that "I can do it on my machine, please try once again".....awful....very awful....After that, in a week, the problem with caching appeared once again for no reason.....So, finally, I decided to ask for a refund, as they just were keeping make me mad with their service. I entered chat support once again, requested refund, and verified that it can be done to another card (same my name and billing address, only different number as card was stolen). And after 3 days, I'm receiving email from their billing dpt, asking to provide copy from the bank, that old card is no more active. It's all just crazy.

So I would never recommend this hosting to somebody, as their services and support is so awful, as I have never seen.

And, btw, few times I was getting error 500, when was trying to access my newly created website.

Pan Tsiak commis-ict.eu

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They have excellent technical support system. Very quick answers to questions as well.
Provided free tools are fun to create basic good-looking pages. I would recommend them, especially to non-technical customers

Patty Clarkson pinegrovecandle.com

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iPage is packed full of features for a decent price that does not break the bank. I would consider myself between a beginner to an intermediate when it comes to techy stuff. The website building tools are very user friendly and the few times I have had to reach out to them for personal help they are right there. I have used online chat and I have called. I only remember one time the online chat was not able to help me so they sent a ticket to the next technical help and everything was fixed within a few hours.

Diane Ballard ramonaclassof63.com

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iPage is great because of cost, basic ease of using Drag and Drop Site Builder, & responsiveness when a problem arises. iPage is not so great because I use a Mac and it appears that many of the problems I experience is centered around this issue. I question if the designers consider this. The recent upgrade to Weebly has made editing my 2 sites very frustrating. I have tried using 4 different browsers and some problems continue.

Don Bryant Hargis redwavetechnologies.com

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iPage has delivered on their advertised features and support. There has been no experience that would drive me to find another ISP.

Rod Walters shikokutours.com

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I've been using iPage for several years to host a number of sites. The back end is packed with services but it's still very easy to use. The support is available around the clock and the staff provide courteous and helpful assistance with anything from technical difficulties to help with Wordpress. The billing details make it easy to keep track of spending too.

Jerry Plumlee market-this-biz.com

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I have used other hosting companies over the past 8 years. iPage offers only one web hosting plan, rightly called the "Essential Plan" It comes with Unlimited disk space, Unlimited transfer/bandwidth, Unlimited domains, Unlimited MySQL databases, Enhanced security suite, Site traffic reporting, High-performance load balanced servers, and so much more for the best price I have ever seen.

iPage offers 24/7,customer support via phone, live chat and email.I found the support fast and very helpful. iPage also offers an intuitive Help Center complete with tutorials, a knowledgebase, and a FAQ section.

iPage is a worthy competitor in the website hosting industry, especially given the immense reputation it has managed to build within the last few years. If you are looking for the best look no further than iPage.

Jim Campbell

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they do what they say and I expected. Got dreamweaver as a html editor and had to get the settings right. They helped me get my email away from godaddy

Aloysius Chan xchangeinfo.com

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Worse hosting I ever came across

My site get suspended for 3 days in a row, all they can say is security flaw without evidence!

Got recommended to take up their costly virus protect plan! Isn't it a big scam then?!

Went to support to ask for help, nothing been done at all, their support is the most dull creature you ever seen!

Everything I got suspended I have to ask them before they email me. Worse notification ever.

Speed sucks, way below any other US hosting.

If you want to really run a business, do not use ipage. It is for kids and losers

G.K. Nelson banjofish.com

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iPage is a tremendous value for the money. I signed up hesitantly, thinking no reasonably priced site could offer the services and support I needed, but I was wrong. Within a day of sign-up, I received an email from a person who volunteered to help me through the process of getting my site up and running -- though I had already been to the full-featured control panel and worked out all the logistics of moving my site on my own. Everything was simple, straightforward, and worked flawlessly right out of the box. Uptime is great. Speed is no issue.

I've had no support questions, but it's nice to know issues can be resolved with a phone call. The service is suitable for nearly every need, from a beginner to a commercial entity looking for a quality hosting service at a reasonable price. I would definitely recommend iPage to friends and associates (and have already). They've done a great, professional job for me.

Nelson Magana

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I searched all the major website review boards prior to selecting iPage. I needed a site builder that was easy to set up, quick, had great customer service and was reasonably priced. I was very happy deciding to go with iPage! All my major areas of concern were covered and my site looks great! Plus, I am a beginner and my site looks pretty darn good!

Haywood Jabloame listentofi.com

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__The Good:

1. They have the latest features, security, and marketing options for all types of websites.
2. Their introductory rates are satisfactory.

__The Bad:

1. Their "essential" hosting plan is NOT unlimited. An agent said if I used too much space/bandwidth they'll throttle my traffic or shut down the account.
2. The next time you renew your hosting plan it will be TWICE AS EXPENSIVE. Clearly everyone else has this problem also, but it's actually in the terms if you read them.
3. They can - and will - charge whatever card you have on file with all renewals without sending an invoice.
4. You can opt for manual renewal on domains, but they don't notify you when it's due and will charge you a reinstatement fee the instant it lapses.
5. Many of their customer service personnel are outsourced. The language barrier makes calls last longer and sometimes they don't understand complex issues so you can expect to get transferred frequently.
6. The control panel and site navigation is poorly organized and not very intuitive. This may be due to the amount of features, but still not an excuse for a massive enterprise.

Moral of the story:
You really have to have a complex website for this service to be worth the money.

Junaid Ahmed

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For the time I used it, there were great features which were exactly what I was looking for in a web host with amazing value, but the customer service on offer was horrendous. I started a live chat with one of their operators, but it got inexcusably cut-off after I got the operators first message. The operator just disappeared and left me high and dry. That alone has put me off their services.

Martin Brant teachersplanner.org

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I've been using iPage for a couple of years now. I was originally attracted to them for my personal site because the cost was low. Initially I was a bit disappointed because performance seemed pretty poor. However, this seemed to pick up after a few weeks and now my site performs as well as I would expect on a shared service. You could always do better - but for the price it's pretty good. Recently I've been working on a big project and have been using my personal iPage account to host the domain while development takes place. With a very light load the site seems to be working well but there are odd times when the performance just drops through the floor and I'm left waiting for a response for up to 1 minute. This is no good for a production site and so I'm now in the market for another host that will give me better guarantees for performance. However, I've noticed that 'for a fee' you can get a performance boost from iPage. The details are very difficult to tease out of them so I'm not sure whether to give that a go first.

Whenever I've had a problem I've found the support team to be friendly and the response is pretty quick (only ever contacted via email) and they do seem to know what they're doing.

Thushara Krishantha srilankaforvacation.com

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iPage is the best hosting service provider i ever saw. I search for many hosting services, also i have done a survey about hosting service providers. i saw many many companies with many features, but i didn't see any of company except ipage, that giving the services what i need. i saw many specialist service of iPage, it is,

lowest price, server uptime, specially i am so much appreciate about their customer support. it's awesome. they helping me every time when i got stuck. Finally i can say only

Thank you so much iPage, keep your service up

cheers

Benjamin David Lunt fysnet.net

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iPage has been a great hosting site for my pages. They have many tools to create and maintain my site, along with other tools to see track visits. I am glad to have found iPage and will recommend them every time.

Ben
http://www.fysnet.net

Theresa Lynn appliedlifesavingconnections.com

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My experience with iPage has been absolutely amazing. From the first day the support staff was supportive and friendly. They guided me in how to set up my site and clarified any questions that I had. What I love about iPage is that the set up is very easy and the benefits from the iPage service is awesome . I love my website. I would definitely recommend iPage to everyone because they rock.

Liz Kukulka hawaiivacationrent.com

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I have been an iPage customer for 8 years, I picked them because of their extensive list of products and their availability of help! I have not been disappointed! In fact they have exceeded my expectations on both fronts, they continually bring new products to the control panel, many are free some are fee based. Having the products in one location rather than on different sites really makes my work flow much easier and time efficient.

iPage support is second to none, I am not an expert at Web design and I have had many questions, iPage support answers in a timely manner, has capable friendly staff and always takes the time to help me understand the solution!

iPage is perfect for novice to experienced, I recommend them for your web page hosting and design.

Mr Olaseni Fuwa bkgiftangels.com

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Ipage is the only web hosting company that was web hosting and support that our website needed. Most of the other web hosting companies were unwilling to host a website they didn't build. Also, they provide a 24/7 support service.

Brian Scott brian-scott.co.uk

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I have had two domains ( http://www.brian-scott.co.uk) (http://www.brian-scott.net) hosted with ipage.
Originally when finding my way around the world of own web site developing and maintaining
I would cause unforeseen problems for myself and then needed to contact ipage to help me sort out the error I had caused.
Their help system worked without a hitch and the response times to my query was always within 24 hours usually much shorter.
When I first started making my own web site I tried a variety of tools available directly through the ipage control panel without difficulty.
I cannot remember one occasion when my site went down in the 3 years I have had it running.
To summarise.
I don't think it would be possible to find another Hosting company that could offer more than ipage do for a very reasonable price.

Russ Roper hopewg.org

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I am currently editing to websites through iPage. The Weebly drag-and-drop feature for web page items is very easy to use. If HTML language is needed, there is also a feature to allow this.

The IPage support system is very effective, also. Response time is very fast and in every case has satisfactorily solved the problems I have had.

I use the slideshow feature frequently. It would be helpful if this could be used for the homepage lead graphic. I have not spoken to anyone from iPage about this so this feature could be in the works as I write.

Given its low expense and ease-of-use I am considering developing a third website for another group with whom I work.

Charles Mackintosh

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I came to ipage after the previous failure of two other web hosts/designers. Worse than the substantial loss of money, or more correctly waste of money, was the inability to retrieve access to my own website for which I had paid several thousand pounds to set up and host (twice!!).

I found ipage on a web search and instantly liked what I saw. My first site was set up quickly with only a rudimentary knowledge of computing. I was able to download my own text and photos onto my chosen ipage dummy. Nothing could have been easier and the result is highly professional, far better than the sites previously 'professionally' designed.

I now have three sites on ipage and I will shortly be setting up a fourth site for a new company that I am establishing. I have recommended ipage to friends and will do so again in the future.

Nothing could be better. I have excellent sites which I can add to and change myself immediately without the help of hosts or web designers. At the same time I have slashed my web site costs and now pay one tenth of what I was previously being charged.

I have had business web sites for 15 years and only since ipage do I feel that I have control of my web sites. Thank you ipage.

Claudia Vega Islas cuentamealgo.com

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Support is fantastic. Immediate solutions and explained for people who are not expert in webs.

Alternatives to build the sites are great. Inclusion of drop and drag resources and explaining videos are great.

Offered possibilites to combine services according to the costumer's pocket allow better planning.

Bill Williamson books-4him-free.com

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iPage has always been there for me. I have never attempted to go to their site and found them down. Could be luck, but I'm betting it is because of good iPage management. The support is excellent and I have always found the answer I needed whether by 'chat, phone call, or online help.'

I also love the 'Visitor Stats' available on iPage. I am however, hopeful I will be able to get the country names rather than just ip addresses soon.

I am so delighted I chose iPage for my host for the three websites we have.

Miguel Rafa artevivoartschool.com

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Great costumer service and love the features, is easy for de web designers when we are beginners, I definitely will recommend Ipage for all friends

Mike Temple behaviourmanagement.org

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I'm ok at building drag 'n' drop websites but all the hosting and domain names stuff is still a bit of a mystery. I used to have a site and domain hosted all free by MS, but they closed down their offer so I switched over to iPage.

I have to say, this was a really difficult thing to do as I knew nothing about the process and it took me about a month to work out who to even ask what to do

iPage were really great from the start with free 24/7 phone access to the US (I'm in the UK) explaining what I needed to do. I often started my calls with 'I'm not even sure what the question is I need to ask let alone what the resolution might be' and from there they have helped me along the way.

They helped with the installation of WP and ironed out a couple of wrinkles in my site, kept my old sites' information and domain linked up and running whilst I changed platforms and have simply made my life quite easy, so far. Whenever I have faced issues, I thought they were well beyond my level of competence, but the support has been great. The tech staff just sit and listen until you have finished and then calmly offer some advice or ask a few more questions, never stumbling when I tell them I really don't understand, it's very calming - a bit like a tech paramedic

As to costings, I think they are very competitive and I have already recommended them to friends and business associates
As to the full options available, I only use a tiny proportion at the moment, but I keep learning new stuff all the time
I hope anyone choosing iPage will have similar experience to mine and feel equally satisfied

Larry Cooper nebraskawindandsolar.com

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iPage makes it very easy for the average internet user to setup and maintain a web site. I have had to contact support a couple of times in the last few years and they have always been helpful and quick to respond to my needs. iPage gives you many tools to help with your web site. Their email works very well!

Julian Adkins bsatroop727.org

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iPage has been so easy to use it is incredible. I am a return web page publisher from the 90's. Then I used MS Frontpage to publish my website. Now, iPage is all a person needs. I do use a third party software to write my website. It may not be the best software but it works for me. However, iPage is extremely professional and really easy to use and provides all that is needed to publish and excellent website. They have templates and forms for whatever your needs are.

For beginners they have Weebly Web Page builder. My dad would find Weebly Builder easy to use and he doesn't even know how to use email. It is extremely simple to say the least, with it's drag and drop options.

The best thing I like about iPage is the technical support, I found this as a plus and a surprise. Customer service is hard to find in businesses these days. Many businesses talk the talk but don't have the walk. Not the case with iPage, they lead by example. You call in and in moments your talking with an English speaking person. Typically, I have quick questions about navigation but, there are times when I get stuck with files or more complicated task that I'm trying to perform. For this feature alone is a great value.

The cost at iPage is what really attracted me, it is why I switched from our last web hosting service and we cut our cost by 50%. We are a Boy Scout Troop and a non-profit organization. All the leaders volunteer their time and money to guide boys to becoming Eagle Scouts.

Check Us Out: www.bsatroop727.org

Julian Adkins
Scoutmaster and WebMaster

kjerstan eilers fincatresanillos.com

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love the im tech support available 24x7
tech support is awesome at answering any/all questions quickly and efficently
uptime on all my sites is way better than any other hosting i have used
control panel is easy to navigate

Jacques Chevrier

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Excellent service, low price and easy to use and administer. I have never experienced downtime. I travel often and I page is fully accessible everywhere.

Mathijs Moonen cedemartelinville.com

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I've had a great experience with ipage, both for my personal use as for business. Customer service is probably their strongest point, and live chat is very functional in that regard. Features are numerous, the only boundary I have encountered is the lack of postgresql support. Email is reliable enough, domain management is very simple, security is good, price/quality is amazing.

Cherylanne Brooks

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I have found them very helpful when I had a problem. Communication was quick and helpful. Their prices, especially for a start-up business like mine, are very reasonable.
Overall I am very satisfied with their services and support.

Dorothy Lafferty chatterchopz.com

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Customer service is the best I've ever encountered. The ease of using the service is a great plus. I've worked with other hosting sites and, since I found iPage, I'll never consider using one of those other sites again.

Paul McGuinness greenhomesproductguide.com

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My 2 cents. iPage seemed to be good but after only a month or two with a new website, iPage fails to be up and running on a continual basis. They seem to have a lot of trouble with their end. Servers are off line a lot or they are so slow that they never connect. Other sites are working well but iPage is slower than Pond Water. Accessing emails or even the control panel is pointless at some points in the day.... on any given day. I will be looking for either a refund and a better server or for them to fix their business. It will be up to them at this point.

James Shelton pestcoindiana.com

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Good luck with these unprofessional,unethical business people. Trying to cancel after one year of service is next to impossible, they never answer the phone literally on hold for hours, if you set up for auto renewal good luck trying to get your money back they say they will cancel it on live chat but guess what I was charged anyway, talked to them a second time got a ticket number and was told again I would get a full refund will not hold my breath on this one, never never never again will I do business with this company, people it's real simple if they don't answer the phone look to someone that will. Trust me or waste your money your call!!!!

Bill Mandelson

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Terrible hosting. Reminds me of GoDaddy. Initially on sign-up it felt really fast and seemed fine. It seems just a trick to fool you. After a few hours, the site does little else but hangs. So they basically move your order to another server...
In addition, they use MOJO for installs. Couldn't be a worse combo. Anyone familiar with Mojo will know how bad the script service truly is.
The control panel is infantile and divided in a confusing mess.
I would not recommend iPage to anyone.

Charles Foster chakeda.com

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Yep, iPage is the best hosting service out there. I've hopped around several hosting services; GoDaddy, BlueHost, you name it. But iPage is the most affordable, and the most feature rich. GoDaddy is too expensive and they take forever to get a hold of. BlueHost is more expensive and they don't have as much features as I would like. The only downside is iPage is a little slow when dealing with a lot of traffic. I got iPage for my first website, because it only cost $12 for a entire year. I would have been crazy to miss out on that. I canceled my subscription due to second thoughts; got my money back within a week. I would recommend iPage, especially for your first website.

Heath Church heathchurchmusic.com

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I have used iPage for two years and here are the things that have bothered me the most.
- One time, my website went completely offline and iPage did not even attempt to call, email, or otherwise notify me. Completely unacceptable.
-They offer a cheap first year price, but then nearly double the price the next year. They get people to join by offering a fairly low rate the first year, but people don't realize that their rate will nearly double for year 2.
-Customer support sucks. Internal communication is awful. I was offered a discount on my renew on year but the discounted price wasn't appearing in BillingCentral so I inquired about it the next day. Once again the rep assured me that the discount would be applied even though it wasn't appearing on the invoice under BillingCentral (a place where you can review your upcoming charges). In the end, not only did I get charged the non-discounted rate, I ALSO got charged an additional charge for the amount of the discounted rate. I GOT TWO CHARGES ON MY ACCOUNT AND AM STILL WAITING FOR THE REFUND. Needless to say, I am not happy with iPage right now.

Dilesha de Mel dzinetek.info

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Ive been started using ipage on last year. For so long im quite happy with their service.
I appreciate if they could improve their support team. Since have to wait for ages for their chat support. Support is around 70% compared to host gator
vDeck Is quite easy than I thought. but some features are lacking from cPanel i THINK.


Todd Parent

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Ipage sucks from a technical support perspective. My webpage/ipage account has been hacked because ipage's customer service backend system was not linked to the admin information for my account and it got hacked. Ipage has been very non responsive in regards to fixing this issue. Promise after promise of a call back and it doesn't happen.

Imran Khan ifarcry4.net

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Ipage rocks for shared hosting. Their Up time is great and have dedicated staff to help customer. I have not used their VPS, so i can' tell about it, but overall its a nice one and able to compete.

Will Licata

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Just coming out of a 2 year contract with them. iPages gets a not so great. Performance has tanked, especially recently. How bad: I had metrics showing that first-byte load times was in the area of 10-15 seconds. That is 10-15 seconds BEFORE the page even starts to load.

I was running three Wordpress sites and one Gallery 3 site. All were victims of poor performance and lost visitors.

I will state that plain HTML pages loaded rather quick, so I suspect iPages had issues with php or sql. In any event, support could not improve the situation after a number of tickets.

Raini Bowles rainisplace.com

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As a small business owner, I work on a tight budget and I do not have money to throw around. One way I save money is to create my own websites. Ipage has been very instrumental in helping me achieve this and do it well! My website features my upcoming events, my Life Coach Profile, pictures, links, payment windows, scheduling options... pretty much if I want it there is a way to get it. Whenever I have a problem or question the agents are more than happy to help me out and work to solve my problem or teach me the correct way to do the task. I have recommended Ipage to many of my friends and colleagues because of its easy to use, yet fully customizable features and all of the added bonuses you get with your site! Ipage is key to my business success!

Douglas Dick

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iPage "sucks" because their support has deteriorated to the point that it is nonexistent. Over the past week, I have made several attempts to reach them by phone, online chat, and by creating a support ticket; Every attempt has been unsuccessful. This is unacceptable and unprofessional.

Addtionally, their website has become extremely slow. Today, I tried to sign up for "Premium Support" to the tune of $30/month, but their site timed out before the payment process could finish, so I cannot even reach them via "Premium Support." Quite frankly I don't think I should have to pay an additional $30/month to reach a support staff member, but I'm getting desperate.

Unfortunately, nothing seems to work and they have provided zero support to me for over a week. Ergo - iPage SUCKS!

barf you braedenco.fatcow.com

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i read the description of this website and it said unlimited FREE web hosting. WHAT A LIE!
there is nothing on actual page that says free. this website is terrible you lyres

Stephen Jackson middevoncraftsguild.co.uk

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I reviewed a number of hosting suppliers before selecting and agreeing the use of iPage with the Mid Devon Crafts Guild (a craft association based in the county of Devon in the UK www.middevoncraftsguild.co.uk ) for their first website. Although I’m an experienced IT user my major consideration was that whoever became responsible for managing the site at a future date did not have to be an ‘IT techy’. ‘Weebly Drag and Drop’ and a knowledge base provides all the function and support needed by the Guild to build and manage the site. All at a competitive price!
Availability of the service and that of the Support team (one occasion during set up) has been good. My only concern was with a problem trying to manage the site with Microsoft Explorer. I was assured that there was no problem using that browser. The ‘problem’ disappeared when I used Google Chrome, which I have used ever since without further problems.
From my experience, for a simple site, for those with limited technical knowledge, for a quick and easy set up and support I would recommend iPage.

jane frances mediakomph.com

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iPAGE definitely ROCKS! I've been with 2 local hosting companies and 2 other offshore hosting companies and they all suck. Everything I need from 99% uptime, 24/7 customer support, flexible c-panel, flexible email service feature, easy ftp, storage and many more are provided by iPage to the max. The programmers who have set up online services for me also didn't have any problems with iPage. If ever I had 2 or 3 problems these were resolved instantly and what's important is that the problems did not recur.

Love McPherson lovelifeconnection.com

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I came to IPage after having a couple of terrible experiences with other popular web hosting agencies. One hosting charged a fee to transfer. Both had horrible customer service and couldn't figure out how to fix issues that THEY had created. I have 4 websites on IPage, several in which I built myself without ANY web design training. It was easy and the customer service department was extremely helpful and knowledgeable every time I have called.

Stan Conston medterials.com

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My experience with iPage has been wonderful. As a small business owner, I look for value and good customer care and have received both with my web hosting from iPage. Their customer service people are prompt and knowledgeable, the administration of the my site through iPage is easy and fairly intuitive for a non-web designer/manager. I was able to produce a nice, simple, well received web site without much difficulty. I highly recommend them.

Sheila M Campbell alacartecolumbus.com

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it is very easy to use. I am not a computer whiz bang, so this is important. My website looks great. And, whenever I need help, it is easy to get rapid response to my support requests and inquiries. I am a small business owner so I do it all. Ipage is really easy and what's more it's fun to use.

Mary Anne Edwards maryanneedwards.com

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I am not the sharpest tool in the shed when it comes to technology. So I very nervous about building my own webpage. I am so glad I found IPage. They have answered all of questions even walking me through some of the steps. And the online help is just that helpful. I would and have recommended IPage to my friends. It is so easy to use. I have not had any problems with the site. I am even thinking about upgrading because it is so easy to use. Thank you IPage!

Melinda Martin helpyhelpervaservices.com

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I cut my teeth in the call center/customer support industry, and I love iPage's customer support. Of course, you will get the occasional bad rep, and when this happens, I just call back and get a different rep. But that rarely happens. Even when the problem I am having is "not their area", they help me anyway.

I design sites and am an affiliate for them and work with them constantly. I love, love, love their service!

Eric Peterson victormedical.com

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I have called iPage 8 times over a two week period and I literally can't get them to pick up the phone!! The online chat service works but takes forever. Their advertising says 7/24 support. They truly have NO support!!

Wenjue Hu hopelearn.org

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I did not receive the $99 monthly refund from ipage for the seo service. I tried to do this by contacting ipage and the bank (Bank of America), but it turns out it is not possible to dispute a refund for someone you are in business with. So in the end, although I did not use ipage seo service at all, but I did not receive the refund, and it appears impossible for me to receive the refund. Do not subscribe to this service, because if you are unsure, you will not be able to receive refund, and you may spend many hours on trying to get the refund without avail.

ADEDOYIN AKINOLA handoutportal.com

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Support is crap!!!! They are soooooooooo unprofessional and unhelpful that it hurts that I wasted money on them. A simple question on why I cant unpublish my website on weebly was answered with a very annoying "unfortunately we can not provide you with that option".

a week and a half and im already fed up with them!!!! The weebly support team on the other hand apologised (even if it wasnt their fault) but also said because im using ipage they dont have access to the backend and as such cant rectify the problem.

Wish I never joined.

Dr. Jeffrey D. Strain jeffreydstrainphd.com

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I wanted a simple, clean web hosting service provider for my small business, and I found it with iPage. I set my page up quickly, in February 2010, and have happy since. The one, or possibly two times I've needed help with my page, they were responsive and handled my request(s) in an efficient and timely manner. I'm a very satisfied customer.

Paul E. Broseman pebroseman.com

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Two years ago I switched from a competitor's hosting service after 10+ years to iPage. They offered better pricing, the same up time, (In two years my site has NEVER been down), and best of all... better support. I've had to contact their support team twice. Not for a problem but for information. Both times the call was answered by a human being who, of all things, spoke English and handled it professionally! What a surprise!

I support them on my site and recommend them to my friends and clients. Keep up the good work and service i-Page. I'll be with you for quite some time.

Kevin Woodruff kevinwoodruff.com

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iPage is an awesome company with a great product!

I got 2 years of iPage for $24... TOTAL COST!

When I saw this I almost passed it up, see I had 1 and 1 and just got out of that contract because the service was terrible, they tried to charge me for services I never requested ext...

I thought for $1 a month, I would receive the same, if not worse service. But I was completely wrong.

Nothing but good as come from this company, they are so helpful, and switching my domain name was easy! They provide excellent customer service and thats the most important thing in my book. Not to mention the up time of my site has been great.

Nicolas Simon transitpoissy.org

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It was my first expérience with a Web site. Il did not have much time to spend on learning to handle the tools, and i needed space to store the material.
Ipage is Just that, immediate results easy to set up. Immediate access on smart phone. No downtime no hassle.

Patrick Owoche synergiesltd.com

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Recently I paid for web hosting for a customer and got a message that the sight will be up in a matter of minutes only to be told that i;ll have to wait for between 24-48 hours for the url to propagate in the DNS. This has not been the case with other five site that I have with Ipage. I waited for 48 hours and still I could not access the server. On contact the help support, I was informed the the server had not been configured correctly. It had to be configured again but this time I did not wail for long. If possible let the server be accessible asap or do not sent the message that this site will be up in a matter of minutes.

jennfier hyndman creepypastalegends.com

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First of all, ipage is AMAZING! I have had AWESOME customer service, in fact they called me personally the day after I bought my website domain. They called to make sure I had no problems with the order and they assigned a young man in their tech support to me. I can call him to help me design my page, like ALL day. I knew nothing but this guy walked me through it all.

You get 6 pages free….by free I mean you pay around 10-15 bucks for the site name and then 6 pages. If you need more than 6 pages its STILL less to upgrade to premium hosting than it is even to use wordpress (18$ for a wordpress hosted domain is a lie, they don't tell you that they up'ed the price at wordpress to 99 bucks! ipage sells you the domain for less AND you get free hosting for 6 pages) Its takes the ipage site time and money to host you, and they provide SO much for you to build with that they must start charging after 6 pages. I haven't even needed 6 pages yet lol so I dont care about that. If I need more i'll gladly buy a premium hosting plan which is still less than every other site with this many tools that i have found. WordPress charges MORE for a domain name and then another 70 bucks to host.

I have used several domain hosting sites in the past, but this one offers EXTENSIVE website building platforms, tools and services. Mine even has a built in SITE MAP and its made to work with Google webmaster tools so everything integrates perfectly. ipage offers the Weebly site building tool and their customer service is so awesome that in TEN minutes I had my sitemap, header codes and meta codes for Googlesearch inclusion! If customer service gets any better than that, I don’t know how. I freaking love this ipage host and i seriously recommend them…

Karthik Narayanagandhi carsedge.com

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I've been a customer of iPage for just one year now and they have continuously served the Greatest customer support I have ever before get from any company. I'm an IT professional on my own and believe me, I realize what good quality service is when I get it.

For quite a few things, can do, or figure it out on my own. However for those rare occasions where I have an issue or need to put a request to update a service feature, I really feel very confident once I get in touch with to iPage, their technical support people will resolve it perfectly and very quickly.

There's the old project management saying,

"Good quality, within budget, or on schedule: you can pick two."

I don't have a clue how, but with iPage, you don't need to pick two, they give you all three. Now I am extremely satisfied with their reliable and absolutely consistent service feature advancements and prefer to remain a customer of theirs as long as they'll have me.

I hardly ever give a straight 5 stars for anyone or anything but these people should have it. I have chosen these people as my web host from August 2013 and have experienced absolutely no down time (I had been with Rochen Host, GoDaddy and Webhostingpad for quite some time before I switched to iPage). I've had some few issues and all were resolved on time and thoroughly. Their online chat works great and there's normally no delay or a very short delay. I had been dealing with an issue making use of their online chat. The technical guy remained with me for way much longer than I would be expecting and in the end that, the issue was resolved and all the things managed to work excellent.

Their expert services are also remarkable with no limit on just about everything you would need in a web host. All for a really good price range, more competitive with others in the marketplace. Particularly if you subscribe long term.

The value is great, my web site is really fast, and the people have been exceptional as well.

All in all, I definitely RECOMMEND this iPage hosting company; the money will be very well-spent.

Nailah Quintana body-nectar.com

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I started with ipage for the great prices. I have always received excellent customer service and technical support. Building my site was also very easy.

Kelly P. Kearny kearnyenterprises.com

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I wish I had known about iPage before I set up my first website! I have had nothing but great experiences with iPage since I joined over four years ago, from ease of setting up an account all the way to getting friendly and knowledgeable expert support around the clock for my sites. I have multiple domains, primarily for business, and the price I pay is honestly not even really fair (to iPage) for the value I get in return so I am more than happy and recommend them to anyone who asks me for the services iPage provides. If I had to think of something that needed improvement, I would say that it would be helpful to have visitor stats broken down per domain as opposed to an all-inclusive grand total of all domains. As long as iPage is around, I will never look for another provider!

Mohamed BOUZID concierge-elite.com

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I never imagine that hosting a web will be so easy. The stuff of iPage are really profetional, everytime I need a help they was there, I never tell my friends about the advantage of someproduct tillI tell them about iPage. It really the best solition for hosting.
Conection speed 10/10.
Support with chat 10/10.

The only negative is thaey haven't google promotion for europe, the 100$ is promotion only for USA users.

Perfect solution

Omar Fernandez

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Ipage support is the best, the site is easy to navigate and with simple script you have all the tools to have a website up and running in minutes

Tony Platt platinumtones.com

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Mainly their customer service and support is quite excellent. The support staff take time to understand the issues and never talk down to you if you are finding it difficult to sort out the problem. Having said that - I haven't actually had that many problems!

Tammie Cook 1industrialsource.com

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I have messed up my website a couple of times. ipage support staff has been super nice about fixing it for me on a timely basis. I really appreciate that their good attitude.

German Soza turntablepro.com

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Great experience with this Company. Never a problem and great support! Communication is always on time and the answers are always correct!

Jacek Stryjewski trimassagetherapy.com

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It is great. Easy to use. Great customer service. I can call at anytime and get help. My friend recommend it to me and he was right . Simple cheap awsome. Nice job ipage

Wenjue Hu hopelearn.org

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I have been trying to cancel a product (seo service) for a week. I spent many hours writing emails to ipage and to the seo service asking for the cancellation. I did not use the service at all, but they continue to ask me if I want to use the service and will not cancel it and provide the full refund to me. They write different emails stating about my concerns about the service and continues to pair me up with the service. I am a very poor person, and I need to pay for my daily necessities, and work. I need the refund and the cancellation, and I can not spend my time at work on hours of writing emails to cancel this service. If I had known how difficult it would be to cancel this service, I would never have subscribed to it. I will never subscribe to the seo service at ipage again in the future.

Wenjue Hu hopelearn.org

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i really like the ease of using ipage, and its great value. it's the cheapest website host. however, at this time, i wanted to use seo service, and after contacting the support, i got the seo but they took several days, and there was nothing. then i cancelled the service, but after several days, they still haven't cancelled it. although they promised to cancel it from the beginning, but they still didn't. i contacted them several times to cancel, and each time with the same promise of a couple of hours, but i'm still waiting for it to be cancelled. i hope and pray that my website visibility will increase greatly, and that the service will be cancelled soon.
i read online before i started using ipage, that they do not allow too much traffic. so my website is ranked in the 100,000th. but currently i like to increase my traffic, and i hope they will allow me to increase my traffic. my website does not need as much traffic as the google homepage or msn and so forth, because i only have a small ministry right now. i am only aiming for 25 - 100 members at the most the first year. so i hope and pray that the seo service will be cancelled soon, and that my website traffic can be increased to the goal levels with other help.

Ben Sterling sterling-fitness.com

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iPage's best feature is their customer service. I have had a couple questions/publishing issues and the ease of access to their reps is unmatched. I would recommend iPage also b/c of their decent pricing.

Paul Barker cheztantemabel.com

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This is my first hosting site. It was easy to setup and upload my site.
The only issue I have had is adding a shopping cart to my site. Ipage provide an expensive add on. I tried downloading an open source cart and managed to take my site offline. Easily rectified by uninstaling the open source programme.
My site appears to have been up 100% of the time. Ipage issue monthly stats which are easy to understand.

Ajmal Khan codopedia.com

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iPage rocks because of the following reasons:
1. It is cost effective.
2. You can have unlimited sub-domains. For example, I have one sub domain for different kinds of computer source code books and technologies that I am using. I have one subdomain for Java 7, another for my collections and generics and a few for my friends and family members at no additional cost.
3. I have unlimited space and I can upload all my pictures and vidoes and then embed them in any webpage or post.
4. Easy control panel to manage any thing.
5. Can install Wordpress that makes it easy and saves time to concntrate on the content instead of technical HTML or other technology to develop pages.

Dinusha Silva slprogear.com

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I am a web developer and I've hosted different websites with iPage.Since they Have unlimited space, bandwidth and free domains, also they have 24/7 support that is a great feature, because whenever i got a problem without waiting for hours i can quickly go an chat with the friendly ipage team so that is great.I like to recommend Ipage to any one as they are the first and best hosting provider.

Rober Sanchez dentalcorp.ec

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What do you wish you'd known before becoming a customer?, how much i´ll have to pay after the first years,

How have they handled your support queries? I've asked two times with a ticket, and answers got too late

What level of technical expertise do their customers need? No necessary experiencies, but i miss some tools in CPanel

How have iPage handled any problems? Inmediately when I call support phone, or chat.

What kind of customer is this host suitable for? Specially Beginners.

What kind of customer is this host suitable for?

Would you recommend iPage to friends? In fact I've done it to all my friends

Mark Hislop video-impressions.com

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We used to host our own website and mail servers. We have moved everything to iPage. Now we don't have to worry about infrastructure or downtime. Everything just works. During the swithover, wheniver I had a question, or couldn't figure out how to do something, I was able to get somebody on the phone to talk me through the issue. I never had to wait more than a couple of minutes, and I always got my questions answered in plain English. I have recommended iPage to several of my customers.

Maureen Deal autismattheparks.com

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As a novice web site owner, iPage was very helpful and self-explanatory. I was able to design my own website, www.AutismAtTheParks.com in a very short time and have been very pleased with the results.

Justin Geis populariosapps.com

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iPage is absolutely terrible. I used GoDaddy for 8 years and never had issues. I've been at iPage a little over a month and have had nothing but issues! I've had 6 support tickets filed by live chat representatives.. all regarding THE SAME ISSUES!

The live chat reps are mostly incompetent foreigners who don't know anything about web design and they constantly put you on hold and come back with no answers and lie to you telling you that "iPage doesn't normally operate like this and your problem has been given the highest priority. It will be resolved in 2-4 hours." I contacted them after 5 hours since I hadn't heard anything and it was like Deja vu! The reps say the same thing every time and nothing is ever resolved.

Their answer is "it's your scripts, not our host servers." Yet I used the same scripts unchanged for months at GoDaddy and they worked flawlessly for the first 3 weeks on iPage.. Now all of a sudden database, server, and connection errors are all due to my single script that I have yet to modify. They edit your files to "fix" problems rather than actually resolve anything.

Speed is pathetic. I've had better free hosts that provide faster more reliable hosting servers with decent customer support. Emails never make it to my hosted email service they provide and I have to enter my email/pass at least twice every time I want to login because the first attempt always shows an error.

Google will analyze my website loading speed at 91, and I'll instantly check again and it will be as low as 30, or "unavailable." Nothing is consistent and I constantly have to redo parts of my site because of timeouts when trying to submit changes.

robert dooley sonoransalsacompany.com

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I had great customer service from ipage. Being a small business owner that is of utmost importance. I will always use and recommend them.

William Frye quiltingonthefarm.com

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The support is fantastic. Though I've not yet done a lot with my website, the courteous and very helpful support the IPage team provides is exceptional.
It seems that IPage is a good all-around host though I use it for a personal website - with a small business emphasis going forward.
I would (and have) recommend IPage to others.

Donald felich donsfineart.us

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MY fine art site has been getting great reviews from my friends. I did not have any problems with my site. I have recommended ipage to other fellow artists

Alexander Demyanov alestemplestudio.com

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I read a lot of reviews of this hosting companies, and I stopped at iPage. I started with iPage recently and was pleasantly surprised by the price and quality. I was particularly pleased with the technical support - first time I had a lot of questions, which helped me to quickly resolved. Hosting is fast and stable, which is very important for me and for my clients. This is good and fast hosting, with very good support.
I have 2 websites in this host.
Highly recommended.

Kenneth Gunter gregorygunterlaw.com

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I chose to go with iPage because of their low price and reliable hosting according to all the online reviews I read. So far, they were right and I have not been dissapointed yet. The load time is pretty fast on my site and they even called me to see if I needed any help building my site. I used a 3rd party program and then directly upload to the FTP. I also like the fact that I get a domain name along with the hosting, makes things much easier. I get an email from iPage about every week with discount codes and technical support email to see if I need help with anything, so that shows they care about their customers, they even assign a special person you can contact him/her about any problems.

armando franco~guevara aguilar creativebox.mx

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iPage is a great company I've been hosting some websites in other places and I never received the tech support or the prices that iPage give.
I've already recommended iPage to a couple of friends and they are happy hosting there their projects.

Paul wilson prwilsonmedia.com

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What do I wish I'd known before I became a customer of Ipage


1) That when I had a disaster, my wordpress website disappeared, in my hour of greatest need with no warning from ipage, they would have no explanation

2) That to add insult to injury their customer support teams actually tried to sell an upgrade Site Lock Premium to me before they'd even looked into my problem
3) That the site backups facility which I'd paid for was utterly useless
4) That when the database behind my website simply disappeared ipage would offer no explanation as to what caused it
5) That they only keep SQL backups for 3 days and then overwrite them
6) That you must, must must take your own backups of database
7) That they wouldn't offer a single practical bit of help to allow me to piece together my vanished website - I had to get help from web designer friends who suggested to use google cache - in fact directly on my customer support ticket instead of updating with resolution they even put an auto sales message on there about new wordpress installs
8) That even after all my suffering when it finally got escalated, I was offered a £10 host credit- took significant further intervention to get a full hosting refund

Lesson learned - its a cheap and nasty service that simply cannot be trusted - end of story.

Julio berrios mcp.cl

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Yesterday at the morning I paid for a webhosting in ipage, until now i still waiting for a mail with the instructions to activate my domain, nobody answer the phone or livechat, im ver y dissapointed because i was thinking that the activation is ready in 2 hours or less, like others hosting companies.

John Cherish wrldnet.com

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Hosted on Ipage using Joomla within the first month their server went down they had to reload from back up one of my websites hosted there would not upgrade from Joomla 2.5.14 to 2.5.16 because of this they tried a manual upgrade and botched it the website was down for 13 hours whats more they tried to load the full version over top of the current files. I know they did this because it was requesting the install folder which all joomla upgrades DO NOT INCLUDE because they are upgrades. They tried to say I provided them with a bad file but the file I provided and used upgraded other websites without a problem. Their servers are extremely slow there are free servers which perform better. Their cPanel is a joke they use some generic panel that is lacking features I will not host with them again I will check to make sure any webhost I sign with uses the real cPANEL not some generic knock off as for the money for their unlimited account it isn't worth what they charge even being as cheap as they are for $50 a year I can do much better

Amy Wasson imfitnesstraining.com

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We have used an IPage website for almost two years and really love how easy it is to use. Set-up is a snap and changes are easy to make. We have used many of the design feature options and like the options available. We get compliments on the site all the time and are very happy with our site. No complaints here!

Andrew Mercer baldwhiteguy.co.nz

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iPage is really basic. Their advertising makes a big deal about them having a lot of features (and value) for very little money. However, the truth is that if you actually want to use the Python or Perl scripting even for quite simple stuff you'll find they're not properly configured and are on very old (and unsupported) versions.

For example, even without shell access most other providers will provide a workaround so that you use Perl's extensive CPAN library such as copying the modules to another locations under your home directory. iPage don't do this (or don't do it well). CPAN is the real strength of that language but without the ability to use it, then the Perl scripting feature is severely crippled. iPage's Perl version is also old and unsupported. This makes a mockery of their claim that Perl is available as part of the plan. Their claim is outright misleading and maybe their should be asterisks next to it highlighting the limitations.

The support team isn't much help. They don't provide any assistance apart from using it as an excuse to try bumping customers up to a much more expensive plan.

Michael Micucci rattleberry.com

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We recommend iPage to all our clients that need Domains and web hosting for its value and its inexpensive rates. You get more for your money with iPage.

Mark Guthner theangrygrapes.com

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The staff made it easy to set up my account, and email. Fees are reasonable. I would like iPage to help with advertising. Google adsense will not work with me.

Tony Sellick fork-lift-training.co.uk

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iPage are the third website host I have used over more than a dozen years. I found them after poor service from my old host and I'm glad I did. For the same cost as before I now have unlimited webspace and can host more than one site. Their service is fantastic and they always get back to me in a few hours. Highly recomemded.

alan brown oil-painting-restoration.com

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We all know the true cost of web hosting is nothing to do with the initial cost of the service but the long term costs involved with downtime, problem fixing etc are what really matters. In the past with other web hosting companies i have experianced ridicule even rudeness from their support staff for not understanding all of the technical jargon, which does not help anyone meaning you loose so much time and therefore money trying to find a way forward. With iPage i have only ever received professional helpful advise from customer support staff who quite obviously understand and care about your problems no matter how obvious it may seem to some. I don't usually bother writing reviews as usually it would be negative which tends to sound like sour grapes but i rarely experience such good customer service that i feel i should recommend iPage to anyone wanting an excellent product with the reassurance that any problem encountered will be dealt with very quickly leaving you to get on with your own work. 5 Stars.

Jessica Gubachy onestoptreasureshop.com

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I started out by purchasing a domain from another company. After a lot of research I decided to transfer my domain to ipage. I had no idea on how to do that. I contacted ipage via email and got a response in record time. I also have spoken with tech support on the phone a few times and all my concerns were solved and everything was explained in terms I could follow. The prices are great and they offer numerous web hosting packages to suit your individual needs. I have been extremely satisfied with iPage for that year and a half I have been using them.

Anastasia Brunetti coastalfs.net

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I researched different website hosting packages and found that iPage was the most bang for the buck. It is easy to use and for a low cost I have many features. I can upgrade if I like and increase my abilities.

Catherine Denton willowpondspirit.com

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I really love my iPage account because the site was very easy to put up and the templates I used were easy to alter where I wished. It looks very professional and the site loads quickly. Clients using the site and the contact page are happy with how it works and looks. My site www.willowpondspirit.com looks nice and all the links work well. When I have used the support to change something or talk with billing, the service was quick and professional. I will continue to use iPage for all my future websites I plan on building.

Jonathan Grant windsweptlawncare.com

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I chose to use iPage because they were the cheapest and did not limit me on things like disk space, bandwidth, & email addresses.

Sebastian Morgan bluebutterflymedia.com

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iPage rocks because they are invisible. Reliability and competence with a hosting company should be that you never have to contact them about anything and everything always works, and this is what iPage is about. No spam, no getting filled with email ads about the company and no problems. They just are there and it works. You don't need anything else. It is like a car without a bonnet. You know the engine is there inside but you never have to look into it because something is not quite right. It just works and the manufacturer has decided to not add a bonnet because they know you will never need to open it.

Jorge Torres towertech.ca

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I got into iPage because it had a good price at the time, and it promised many features. nevertheless, when you need to use some sort of scripting you are on your own.

Support is little and you find out after the fact by other users that they have been frustrated when trying to set up web applications built in python for instance.

I am hosting my page here, but I think that for not mucho longer since they don't seem to care about supporting interactive content, even if the web is becoming more and more interactive.

Scott Below factoryfreeoats.com

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AutoRenewed for two years at ridiculously high price, recognized large fee on the credit card statement and started researching. Chatting with the customer service rep, I received three offers, each lower than the next with the final offer actually being reasonable. Decided to switch because it shouldn't be that hard to get a market rate.

That's when the fun started.

They immediately cancelled the account before I was able to complete the transfer request. The new host can't transfer because the site's are then inactive and in limbo. I no longer have an account with iPage because it's deleted. Customers can't access the site, nor can I. Have to actually create a NEW account with iPage, re-entering all info and then ask them to "park" the sites so that you can actually request the transfer.

This little merry go 'round seems to be corp policy as they then reiterate that you must "specifically ask" them to park your account (vs cancel) so that you can continue to transfer the site. Wow. Feels extremely dishonest and disingenuous.

I WOULDN'T RECOMMEND iPage to anyone based on these practices alone.

Edgar careeroftheday.com

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1. Our website has been down three time during the last 5 days. Whenever we contact the customer service, their answer is that their engineers are working on the issue.
2. the unlimited email accounts, means mailboxes of only 250MB and you have to pay in order to get 2 gigs.
3. It is impossible to find the configuration to save sent emails from any account.
4. the page loading speed are very slow, even after paying more to expect faster loading speeds

Doug Robson

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Please, I beg, you dont use this company.

TWICE they have damaged the site to the level of requiring external IT support to fix. they won't pay for this. It's in their T&C's if they break it they dont pay.

The have no customer support - they ignore compaint emails.

Technical support - it is a techncial damage team.

The T&C's say they wont overwrite code - yes they will.

How hard is hosting? Copy data to a disk - leave it alone. If only.

Extremely slow servers, extremely slow on WP.

I sent them you tube clips to show them how to move the WP database cos they didnt have a clue when i was paying them to move the site.

Save your money, save your stress, host with anyone but Ipage and fatcow as well.

Utterly, utterly uselss company.

Radu Jianu tangowavemiami.com

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Ipage served my purpuses well. However, while my initial one year price was about $25 or so, they charged me automatically $150 at the end of the year. I find such practices despicable.

Ser Tor schoolplus-online.com

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These are real issues with iPage hosting Moodle:
1. iPage has version release = '1.9.10 (Build: 20101025) - not 2.3 as it said
2. SimpleScripts Moodle installation failed, so support fixed it for me
3. This version of Moodle has bugs that prevent to show attempts for quiz and assignment, you need to check later 1.9 versions to fix mod/quiz/lib.php and mod/assignment/lib.php
4. It was no latex, dvips and aspell installed. Support installed it for me. Still TEX filter doesn't work properly yet, trying to figure out how to fix it - so Math formulas will have proper view.
5. HTMLarea text editor doesn't work for Chrome and Safari, installed patch to fix this issue. Still have an issue with active cursor in this area
6. Course import/export doesn't work properly - from all tags removed < and >, so text became unreadable. Still trying to resolve this issue
7. Moodle notification has an error about "You must set register_globals=off". So by default it was not set.


iPage support is helpful, though about some of issues should be reminded.

So as a result of all of this: Moodle on iPage is only for an experienced Moodle developer.

Anthony Williams sparesareus.com

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Ok I joined ipage on the 11th of September 2013.
I am acting as a webmaster for a friend who wanted a website for his business.
My friend purchased the hosting package with ipage and also registered an domain with his credit card.
After I had built my site, I was pretty chuffed with what I had achieved so I decided to buy another domain of my own to host on the same account and wanted to pay with my credit card which is different from the one already on my ipage hosting account.
The price of the domain reg would not convert from dollars to GBP so I started a live chat to purchase my domain with the ipage Live Person chat service to explain that their domain registration charges would not convert from dollars to GBP..
The ipage Live Person operator said he would register the domain for me.
I gave him all my details for the registration of my domain which where different from the one which the hosting account was registered in.
After I had give him my details for the domain that I wanted to register the chat went quite from the chat operator even though I made several attempts to get his attention but to no avail.
After about 17 minutes of no interaction on my chat transcript from the ipage customer support all of a sudden the customer support on ipage live chat started typing again with the words the "domain is registered". But I had not give him my credit card details to register the domain, so I asked him immediately have you taken payment from the credit card on file which is different to my details and not my credit card, he said NO.
He also did not ask me for any security questions with regards to taking payment from the credit card on account. So to my dismay when I checked the statement in billing central on ipage, there it was ipage customer support had taken payment from the card I asked him not to.
So I instantly got back into a chat with ipage to try to rectify the mistake, but before they would refund the credit card they had wrongly taken payment from, ipage Live Person customer support first wanted me to give them my credit card details to take payment for the domain I wanted to register, before they would refund the wrong credit card.
I wasn't going to give them another credit card which they could take payments with out authorization and without asking for any security questions.
So the following morning I phoned the customer support via the toll free phone number ipage have in text on the statement for my hosting account in billing central in ipage.
I had to investigate the incident myself as when I complained to the head office in USA they said that the ipage Live Person customer support had asked me all the relevant security questions whilst I was in Live Person chat whilst trying to register my new domain, but the questions the ipage Live Person customer support operator asked me after he had asked me for my details which I understand to be a canned macro did not come through to my side of the Live Person chat transcript.I had never used Live Person chat to purchase any thing before and have not used it as an app, so I did not know how it worked.
So after the ipage customer support where adamant that they had asked all the relevant security questions regarding taking payment from the credit card on account. I was adamant that they had not so I asked them to send me the Live Person chat transcripts which ipage did.
When I reviewed the chat transcripts that ipage had sent me. From when ipage asked me for my details which is a canned response from ipage up until he had registered my domain there was about 17 minutes of chat there from ipage that was not there when I was in the actual chat.
I immediately assumed that ipage had doctored the chat transcripts to suite what they wanted me to believe, that they had acted within their terms and conditions.
I was furious with ipage so I had to investigate what had happened and went to the Live Person website and read the full instructions on how to use Live Person chat and there it was about half way through about 'canned macro' The ipage customer support had left his Live Person admin panel in 'canned macro' mode so whatever he had typed back to me after the canned macro for my details up until he realized when he had registered my domain with the words "I have registered your domain" .
ipage have not and will not accept responsibility for this mistake.
ipage would have known what happened but at no point did ipage offer an explanation.
I had to phone the USA customer support 7 times in order for them to actually listen to what I was saying.
Every time that I complained to ipage USA customer support I have encountered a barrage of infections on my pc after being logged into ipage cPanel.
All my email,and social media account have had numerous attempts by people in Russia, India, and UK to hack into my accounts,I have had more attempts to hack into my accounts this last week than I have had in 10 years.

Thank you ipage.


yodofitch

John Vardanian

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iPage has deceptive marketing. The features that are offered at no cost are of little to no use. Their "security" packages are not needed by many developers but are offered and attempted to be sold quite avidly initially. A friend of mine who did purchase them ended up with a site being exploited within a couple of weeks - thought this is not my major complaint.

The features that would to many developers be of use are advertised as free and then not supported. I am told by support that Django is not part of a shared hosting package. Fair enough but - after my payment cleared, within my control panel it was explicitly shown I could Django with my plan - now it no longer shows this. Support for Django was one of the main reasons -if not the primary reason- for going with iPage given the price.

Regardless of overhead required to run Django vs a shared plan and the requirements to make this possible the site should not say within my cpanel that it supports Django, then no longer state this, and then have support inform me that it never was supported to begin with.

A hosting site should be able to code and market their pages to represent clearly and honestly what you have paid for. The site stresses to educate yourself prior to purchase. I did and despite this I was mislead by the listed features within my personal cpanel. It now simply states "Python". Which can be used - but not with Django. This company is full of pointless fluff with deceptive marketing practices, though the cpanel is otherwise very coded on their part in terms of functionality.

Sarah Wang green-itea.com

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I actually have only one complain: It is really slow!!! :(

I got the server two years ago, when I built my first website. It was really slow, I decided to change my portfolio to another server, and use this when I want to test things. If the speed keeps being slow like this, I will cancel the whole thing soon or later.

Dániel Szeredy fionaluvell.com

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Iipage was my first hosting solution but unfortunately not the last one.

Here are the most pressing issues I faced that made me look for another solution:

First and foremost, server performance. I have to say that their servers are incredibly slow and as many other reviewers have also mentioned, they don't support cron jobs.

iPage might be a good solution for sites that don't handle large traffic. But if you are thinking of setting up a blog or a business landing page, just to name a few sites that drive traffic, the slow server response time may prove to be an issue quickly.

Another very peculiar experience that I only had with Ipage ever since is that my links on my pages acted up in a weird way while being hosted by them. My links kept misbehaving in that they occasionally sent pop-up ads from akamai.hd. After contacting Ipage's help center with a screenshot of the issue and after ensuring them them that I didn't code the pop-up ads myself, they advised me to empty my browser cache. I emptied my browser caches but the problem remained. At this point they said the problem had nothing to do with them. Akamai being one of their affiliate products as you can see on their website, I made the frustrated decision to cancel my subscription. I was looking forward to the "100% Money-back Guarantee" that they promised when I signed up.

Unfortunately, the money-back guarantee was not a 100%. As many other reviewers also attest, a free domain name registration fee ($15) is automatically deduced rom the refund even if you never heard of it before. This transaction wasn't noted on my billing central page and I paid full price for my domains so I am at a loss as to what it is.

I was also disappointed to find out that they don't refund taxes. At the end of the day my refund fee was exactly $0 even though I cancelled my subscription 6 months ahead of time.

If you need a hosting soluton for a vanity site and would like a user-friendly control panel with a lot of automated features to hold your hand while building your site, iPage could be a good solution.

But for anyone with projects more complicated than that, you might be better off with a more durable hosting solution.

Zarine Bedford dzbdesign.com

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Great staff like Gerry go the extra mile, overcome every obstacle with immense patience & as a beginner, I genuinely couldn't have asked for more. My website is working fantastic & I am very pleased I chose iPage.

Kelly Montana hydronkellymontana.com

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Uptime is a biggy and iPage is the worst I have seen. DB connection problems daily and web server response time is horrible at sometimes 20 seconds to respond! I have multiple accounts and all the same. I can't believe that they could all be on the same server?

Ted St brice creativerayn.com

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The servers are the slowest - extremely slow even slower in fact i can't express how slow. it takes a minute to get to your site on most days and the same to browse it add to that the fact that its down with database errors etc every 3 days guaranteed - STAY AWAY from ipage.com

Jordan Dempsey complex.com

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iPage might be good for people that want to use their SimpleScripts program, or for some reason can not understand cPanel, but other than that, iPage is what you get for what you pay for.

I have a degree in Web Development and over 7 years experience working in that field for big companies. I'm not an expert, and don't even work in that field anymore, but I'm not an idiot on computers, and I know how to use a search engine and troubleshoot.

But when a side-client asked me to transfer the hosting to iPage, what normally takes me 5-10 minutes, has taken 4 days. Everything is transferred, both the domain company CSR, and iPage host CSR have verified (wrong) that everything is in order and should work; instead I get this error from every computer and browser (even after cleared cache/cookies).

403 Forbidden
You don't have permission to access / on this server.

And I know what 403 is.

And yes the name-servers and the domain are pointed to iPage, (both are visible on host), and I have successfully uploaded the sites files in /public_html

And for the fifth time, everyone I talk to at customer service is a complete idiot that doesn't know what I'm even talking about, or knows how to edit a .htaccess file. And most of the time I'm just stuck on hold waiting for the one management person in the office wandering around between cubicles to show up and attempt to answer my question.

This is all for a client. I've always used BlueHost, and their sister site HostMonster. When I use to call them on issues it sounded like some woman just woke up with TV running in the background. And she fixed whatever problem, or told me what to do in 5 minutes and never put me on hold.

I guess my point is; outsourcing to a few actual people that know what they're doing is better than paying an hourly wage to idiots in cubicles.

Oh, and iPage sucks!

Dan Gates chitowndown.com

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Servers are TOOOOO SLOWWWWW!
If your website is just a few html created pages you'll be ok, but it will still take maybe 5 to 25 seconds to resolve.
But if your trying to use WordPress, Presta Shop or any other MySQL/PHP database type web script you will be up set! The price is right but what can you do with a web host that takes so long to resolve your web address!?!! NOTHING BUT WAIT!!!

Also it lacks a lot of server side features offered by other web host. Like for one you cant use Magento do to a certain database service it doesnt offer because your on a shared host and it will slow down the other shared host!???? Seems like it's already tooooo sloooowwwwwwwww!

NOTHING BUT WAIT!!!

Paul Jacobsen jacobsenlaw.com

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I signed on with iPage about 5 years ago for a small webpage and my email server. The webpage hosting has been fine, since it's not a heavily used site, but I've had on and off trouble with their email service. Their servers go down or get buggy, and I can't get my email. Sometimes, the email servers have been down for over a day, and that's too long in a profession like mine (law). When I call, they admit they have a problem on their end, but they never know when they will get it fixed. When I ask why they don't have redundancy built in (so that other working servers take over), they don't know how to answer. They're heavy with the apologies, but the problems keep on happening. They must be trying to provide services on the cheap is the only explanation.

Every time this happens, I vow I'll switch companies, but being a small office with no tech support, I lose interest because changes always cause new problems, even if only temporary.

So, find someone else with a better history and who will spend the money to provide top notch uptime. It's not iPage.

Brian Jefferies downforthecount.com

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After comparing domain hosts, I decided to try iPage.com, especially for the $1.99/ mo. domain hosting fee. Looking at my invoice, I don't see anything CLOSE to a $1.99/ mo. fee! It was my intention to setup an online store to market my dietary supplements. As it has turned out, I do not have enough inventory to make available to the internet as of yet. I was willing to accept a pro-rated refund for the services which haven't been rendered. The contract was good until 2015. Imagine MY surprise to see that the "anytime money back guarantee" has turned into "we may charge You one hundred percent (100%) of all charges for all Services for each month remaining in the then-current Term (other than basic hosting fees as provided in (ii) above)." MAYBE iPage.com is a legitimate domain host, but without a doubt, they have some shady billing practices!! PLEASE learn from my mistake and LOOK TWICE before you leap!! Even WHEN I do get my online business established, I will be SURE to stay AWAY from iPage.com

Sincerely Disappointed,

Brian Jefferies

Richard Byrd higgshydrographictek.com

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The website crashed. They claimed to have lost all backups. It took them a month to get a terrible website back up. We started a routine project to move the site. I've been on the phone for over 2.5 hours so far and all I've accomplished is the website is down for 2 hours now. Unbelievably bad. There's a reason why they are cheap. JUST SAY NO if your website matters to you.

Brandon Galindo favoritestream.com

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My review? wow! I had been with IPAGE for about 2 or 3 years with a couple fo different domains. They had good customer service throughout that time. I had called in a couple of months back to cancel a domain on their shared service. I told the customer service person that I had a great idea for a video streaming site, and that I would be streaming videos. He told me no problem, I would just need to know the code to make them stream. I repeated the inquiry because I knew this would take a lot of bandwidth. So.. I thought this was a steal, and opened up a new domain with them. The 3rd day I had all the videos uploaded and was test streaming them. Next thing I knew, I had an email stating that I had been suspended because of the bandwidth usage. WOW! Not a warning, a suspension (which they announced to my customers when they tried going to my site). I spoke with a rep there who brought up their VPS service. I thought, ok, I will give them another chance. Got everything all set up. Got my emails welcoming me, blah blah blah.. I clicked on the link to set up my password, got into the control panel, and was happy because now I could re-upload everything, and get my business going again. I left the computer for a while and came back and tried to log in again... WHAT!? It wouldn't let me, stating invalid user name-password. So I called and got a VPS rep on the phone. He worked with me on getting the password set up again. Did the same thing. He then said the problem was on their side, that it would be fixed. I was sent another email a while later to do this again. I tried again, same thing. I am getting outraged by now. The next morning I received an email, which is automatically sent when trying to log in multiple times, that I could be locked out if I tried logging in 5 different times. Ok... I understand the security, but THEY told me to try this. It was THEIR fault. Ok... well, the password issue was finally resolved a while later. Got in and thought YES! FINALLY!. REALLY?! NO! NO! NO! ... When trying to get into the cpanel to set up some configurations, it would say "connecting".. but never connected. I called back to speak with their VPS reps again. They told me that this problem was on their side, so they would have to send it up to the engineers because this is an issue that they can't fix. WHAT!? Oh well... it's been 3 DAYS and still isn't fixed. I call 2 or 3 times a day and they continue to give me the runaround. Apparently the engineers are in a different building. They will all tell you the same thing.. "I will see what I can do to get this done"... YA! RIGHT!! ... Still waiting. People, this company isn't worth your toilet bowl water. They don't care that you are losing business. They are still making their money from you. This is the most pathetic bad service company I have dealt with in a long time. I personally think they have sat my business site on the back burner and really don't care to get it fixed. I do not see how they are rated #1 for hosting... WOW! "0" at best. I told one of the management staff that I can usually find a way to give a company at least a "5"... but theirs? NO WAY!! I am thinking of moving my name to another hosting company that can actually have me up and running! I have left some items out, so there is more.... but hopefully they will have me up and going again soon so that I can call them an awesome company once again. But that will take a long time now.

Matthew Dixon matthewdixon.me.uk

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This being my first attempt at hosting, I had a look online at 'Top 10 Wordpress hosts' type sites, many of which rated iPage highly with a low cost. After my experience of their service I have reason to believe many of these sites are populated by biased and inaccurate ratings.

Setting up the sites was easy and the iPage cPanel is good, but from the word go they performed terribly. I tested them on multiple connections and computers and always had a'wait' of between 10 and 60 seconds before the sites even started to load. Their support was quick to respond but poor in quality and after the first few suggestions (like installing caching plugins and optimising database tables) didn't work I started to get the feeling this was a more serious problem than I'd first anticipated, so tried to find out its cause. I had no luck and iPage's support were terrible, simply telling me they were working fine and if I didn't like it should upgrade to an incredibly expensive dedicated account. This issue was never resolved so, after seeing that Bluehost are the top host recommended by Wordpress.org, I decided to switch provider – the sites perform as expected on Bluehost. I've recently been informed that the issue with iPage was most likely caused by a poorly managed server trying to share too many resources with too many users.

I was able to get a full refund from iPage but it took time due to their shoddy service system. They also withheld my money for a number of days after confirming the refund, another issue they were unwilling to help with.

All in all, terrible service from a dodgy company.

Martin Tauer rooftop-capestang.com

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It sucks because,
you will be repeatedly disconnected - showing database errors
you will stuck in process, because even with fast internet to save one thing will last up to 5 min.
you will repeatedly referred to technical specialist within support, ending up moving in circles like a hamster.

Reyes Baez ipinfashion.com

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Well ipage hosting was running well for the first 3 months, untill i ran into a issue with my wordpress theme. My theme provider had upgraded features on my theme to newer version. Now theme installation on wordpress is fairly simple, after i finished installing the theme. I got a error that ioncube loaders had to be upgraded. So i contacted ipage about this issue and put a support ticket in, they responded in a timely fashion. But the responds they gave me was this:

Currently we support the ionCube PHP Loader v3.1.25 and Zend Optimizer v3.2.0. I find that the theme installed in your application is using the higher version which is causing the issue. I request you to use the supported version on our platform and let us know if the issue persists. I suggest you to install the theme which is compatible with the Zend Optimizer v3.2.0.

Now i would consider that a dumb responds from tech support, considering that a web hosting as large as them would have the ioncube loaders updated all ready to the lastest version 4.1 and how do you tell a client to not upgrade your wp theme and stay with the version that works with their system. I mean want kind of "BS" is this, since i paid for a years hosting in advance. But then i noticed the got a racket of some sort going, that if you want premium support you can pay 24.95 a month and would take care of any issues may occur. So you tell me, is their customer service really good. only for the one's that pay monthly for it. Basically i;m moving my website at the end of my hosting term to a better hosting service.

bli redbarnmontessori.org

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We created our website free through weebly, but when we realized we did not need ipage to host our website, they gave us a total runaround, so we essentially could not point our info to the weebly address. Their customer service was mostly terrible, with very few helpful people that seemed to care about truly helping. Ipage finally closed our account, even though our domain is registered through them, which shut down our website. This has truly been a huge inconvenience and affected our business. We are currently transferring to GoDaddy.

Mariana Montoya

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The terms and conditions regarding pricing and refunds are very tricky. They won't refund your money as they "guarantee", plus, once you ask them to cancel your account, they will stop responding your emails, even if you are writing to request the refund you are titled to receive according to the terms and conditions you accepted. I don't recommend using it, I had a really bad experience.

Paul Tipping performancebartending.com

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My webpage went down for a week before I was informed that I needed to pay $160 to have it put back up even though the customer support person acknowledged that the mistake was made on their behalf. They bargained down to $80 but I refused leaving them the only option to cancel my account and switch to another provider.

Steven Ford holidaysnaps.org

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I saw a website with a good review on iPage. I wish i had read USER reviews first! This company is an absolute joke. I have never seen a website so slow and full of internal errors. All my family and friends, even from other countries all complained of the same thing.
Each time i complained, iPage said there was never a problem. 20+ seconds to open a webpage then to get errors? I'd say there was a big problem. But naturally they kept on ignoring and ignoring and passing the blame to me. I argued that 100's of people getting the same errors and slow site could not be coincidence but iPage said it was. I couldn't believe it!
They also offered me a free domain name AFTER i bought the webspace and then when i wanted to cancel they said they were taking it off what they owed me. (i didnt buy a url at the time) This was outrageous.
If you want a really good host and fast website DO NOT go with iPage. 100's of unsatisfied customers is not a coincidence iPage.
I was with iPage 3 years ago and cancelled back then. I had hoped after 3 years things would have improved so people can't say i never gave iPage a chance. I'm done with iPage now. They havent changed and i sure wont be going back. Good riddance!

Please dont listen to the reviews by other big websites praising iPage, get user reviews first. Dont make the same mistake as me.

Kingdez Borejszo kingdez.com

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I have recently joined ipage and was with dreamhost previously but changed as ipage was so well listed. From day one I could not get a simple wordpress site to be functional and spent the following three day un-installing and reinstalling while dealing with support. I had no issues like this from Dreamhost and it goes to show you get what you pay for. I also cannot wait half a day for support replies nor call America from Europe.

Sam argutori.com

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I've used iPage for half a year, I hate it.

I had no idea how to transfer my domain and have found the process painful but needed to do it because the servers are just too slow. It takes 20 seconds on average for my site to load (horrible for SEO) and the support isn't great. I traced the problem down to the hosting servers.

This is a real issue for me and it means that it takes forever for me to upload and change any posts via wordpress. I've found the whole experience incredibly frustrating and can't wait to be rid of iPage for good!

Any time I go onto the support chats, I feel like the operators want to kick me out as soon as possible and don't actually want to help to resolve the problems (guessing their performance metrics are based on the amount of users they "help").

I've also been using DreamHost for another site and have found them really responsive and the website performance has been good. I'd recommend using them.

K. Jemise timeinjamaica.com

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You have been fortunate if you are reading this right now. DON'T make the mistake and host with these people. I have lost my ranking because of their slow servers and failure to provide fast servers. Everything you optimize, they somehow manage to get it loading at snail pace again. Save yourself the trouble! I'm looking a new host now.

Barrie bduncanltd.com

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I have a simple site with iPage and now looking to change hosting providers. The main problem is that iPage doesn't support everything I want to have and sites on their shared servers load very slow even when using CDN caching servers.

The pricing of iPage is very misleading as they increase prices by %400 after the first year.

I was also paying for a CDN to get reasonable performance, so overall not very good value for money.

On the plus side, iPage's support has been pretty good at helping resolve most of my issues.

denise snicker wshh.com

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The sales team at iPage is great. Very knowledgeable about the services they offer and very patient with answering questions. The problem lies with their servers. We are a business and literally were not receiving emails from our clients due to iPage server problems. We were only made aware of the existence of said emails when a client would call and yell at us for not replying to them. It was quite embarrassing having to deliver a new excuse each month as to why we were having email problems. After 7 months of dealing with this problem, we cancelled our iPage account.

Before closing our iPage account, we called tech support numerous times, only for them to do the "test email" troubleshooting and then say there is no problem and everything is working fine. The tech team is not tech saavy and even the supervisors are extremely ignorant.

TAMARA LEI sourcetechnique.org

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iPage is mediocre when it comes to ease of use. GoDaddy is confusing to navigate, iPage is a little easier, and I've found JustHost to be the easiest being a beginner/intermediate in skill.

The biggest gripe I have with iPage is their cancellation and transfer process. They gave me attitude when I asked to cancel my hosting account and transfer my domain. They threatened that they would close my account IMMEDIATELY and delete all of my files. Luckily I had already transferred my files, but I was shocked at the fear tactic! I initiated the transfer, but now iPage will not "accept" the transfer so now I have to wait for 7 days for the transfer to go through. So in essence they are hijacking my account for 7 days so it is now down and not broadcasting for 7 whole days.

In shocking contrast, GoDaddy has no advertised cancellation policy (I also had a domain that I was transferring from them to consolidate all of my domains onto one hosting plan on JustHost) so I was fearful that they would give me a hard time, but that wasn't the case at all. They gave me no attitude or fear tactics. They simply said, "We're sorry to see you leave. You're prorated refund is..." And the representative asked me if I had already transferred over all of my files and ready for me to fully close the hosting account. I said I hadn't yet, and he just told me to call back when I was ready. Very friendly and helpful! I initiated the transfer of my domain and was sent an email from GoDaddy asking me to "accept or deny" the transfer of the domain. I "Accepted" it and my domain was fully transferred immediately. So I know that it's possible for the transfer to occur in 2 hours.

I just contacted iPage again to please let me "accept" the transfer. They just kept pushing it back to my new company saying that they did not need to "accept" the transfer.

Shame on you iPage for hindering the transfer process the 7 full days when it could take as little as 2!

So if you do want to transfer from iPage learn from my mistake. wait for the transfer to fully process, which will take 7 days because iPage will not release it quicker, and then cancel your hosting package. And Bravo GoDaddy for your stellar customer service and cancellation process when you don't advertise it at all!

Diana swapvn.com

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iPage don't keep word. It says unlimited space. Don't believe on it. Before I purchased my hosting plan. I asked customer service about disk space for my website, He said no problem. Now what? .They deleted all my files on server without my permission with the reason abnormal disk space that mean I use too much space. .

Brandon Crosbie elevateestateagents.co.uk

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I found Ipage very good at first, customer support was excellent, always available and resolved my problem. However, where this site falls down is the speed. I use word press and removed all widgets, my average page download time was 18s! this was unacceptable and their was nothing they could do to resolve it. I was actually told not to use any of the widgets, the things designed to help my site! What I did find very strange is that when the time came to renew my subscription, amazingly the page download had changed from 18s to under 5s. I have no proof this was done on purpose, but for the whole year it was so slow, it was more or less unusable and everyone using my site complained!

Kristopher Starliper localseostar.com

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I have 't had any of the problems I've read about here. The biggest downfall I've experienced is having to subscribe to a plan for subdomains.

Lachlan Wright none

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Ipage SUCKS because the max you can transfer is 300kb a second. 1mb page? 300 users? 1000 seconds to load. Who would want to wait 15 minutes to load a web page?

Tony Albrich linuxsecrets.com

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I'm requesting a refund immediately. iPAGE haven't been able to fix their servers and I have no trust in iPAGE. I've given you 6 days and you can't fix a simple issue. My website has been down for 6 days now and you refuse to fix your servers.

James protelica.com

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We went with iPage about a month ago. The performance was very slow, but working. Our site went down two days ago, due to a Zend Optimizer error. There is no end in site and we have no choice now but to go with another hosting service. Very disappointing.

John Flowers flowtechheating.co.uk

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Absolutely hopeless. They have too many support staff and every time you have a problem it is dealt with by someone different every time. I had a simple issue that was confused out of all proportion by the amount of support tickets I had to raise. 40 support tickets in a week. Finally I had enough of the incompetence and changed to a UK based provider. Okay it cost me twice as much but no headaches and resolved in minutes. If you have a one page simple script website then Ipage is probably good value. If you have a few curve balls in your website, forget it as they don't have the knowledge or expertese to resolve any issues.

luke jennings accesstomusic.co.uk

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ipage is no go below see my chat history with ipage they took 96 hours to resolve my issue and our customers where complaining :-(

Their call center support team is useless as they dont have any web knowledge at all.

It takes ages for responses and most of the times there is miscommunication between the call center staff and the specialist support team.

And if you persist to question the call center staff they will disable your chat and you will need to start from scratch again.
also they call themselves with all these weird names .

iPAGE IS A NIGHTMARE DONT DARE

I wouldnt really recommend them. stay away.

Jeff Rose florencedayspa.com

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They were not a bad company when I dealt with them. After the first year I elected to not renew my page because I gave up my business. Unbeknownst to me, a few months after I gave up the domain, my former partner restarted the website and had them charge me for it. For two years iPage was charging an expired credit card with an invalid billing address. When I finally realized what was happening I called iPage and cancelled the page. They were kind enough to cancel with no problem, but had no interest in refunding me any money despite the fact that they should not have been charging me in the first place. There are to many good choices for web hosting to go with a company that would pull this. DO NOT USE this company.

Beverly McCormack glassnclass.com

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The support on ipage is a joke. I have had numerous issues. Many times I have had an issued resolved just to have it happen again. The support folks like to try to trouble shoot using your real live site which is soooo not cool. Recently I have had no luck just trying to setup a Word Press blog. Finally was able to get it installed but then I can't access the admin site. After waiting for some time and repeatedly asking about the status of the issue the ticket was closed as resolved. It is not resolved. Apparently they never even bothered to check.

I am seriously pondering migrating to another hosting site.

Abi Gonzalez aie-autojunk.com

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Please read**** so opened an account with ipage and purchased the optimization (helps put my website on the first pages of google/yahoo/bing) feature for $200 a month but this would be a terrible mistake! They told me that my page should be in the first pages of google/yahoo/bing within the first 3 months. I went with the purchase of this plan. After the 3 months, I searched for my website and I found it in the 50th page of google and even farther down on yahoo and bing. I called but they kept on giving me excuses and I gave them a chance. After 9 months and $1,800, I still couldn't find my website in the first 30 pages on google/yahoo/bing. I was so mad, I cancelled the service and I was charged a penalty of $300 for doing so. $2,100 of my hard earned money went down the drain :(. Please look for a better server with a good reputation and avoid this 'garage' based company.

John Maatubang yahoo.com

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For me I am an ipage user for almost two years now and their system sucks, especially for wordpress, if you have a good visitors maybe more than 5,000 a day, your website will be down i wasted a lot of time and money,avoid this provider at all cost. Dont waste your money and time setting your website,not worth the less cost of their hosting and domain

Mark Rawlingson mirrorfinish.ca

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Avoid them like the plague if you know what's good for you. I've dealt with my fair share of companies before, and had my share of problems with support teams, but iPage's support team takes the cake hands down as being the single most useless, entirely awful team of people that ever existed. They're seriously worse than my telecom, and that's saying a lot. How they are still in business is beyond me. It's more complexing to me than the meaning of life.

Over the past two years I've been with them, I've had to contact their support team on a variety of issues, most of them very simple. Every. Single. Time. I contact them and explain the issue, I get back a bunch of copy-pasta.

Last night is a good example. I purchased a new domain from them 2 days ago and went to update the DNS servers to point to my hosting (because I've moved all hosting from them already, now I just have domains). I could not update the DNS servers for the domain. I got an error message telling me iPage had to do it for me.

So I contact them.

"Hey, I just bought a domain from you guys and I can't update the DNS. It displays an error and tells me to contact you."

Pretty clear, right?

Apparently not. She responds back with a 10 step copied and pasted tutorial lifted straight from their FAQ on how to go about updating a DNS.

Ignoring the fact that this is an insult to my intelligence, I'm pretty sure absolutely nowhere did I say I didn't know how to go about doing it. I'm fairly certain I have 10+ other domains with DNS records pointing to my host already, and I'm fairly certain I said their system isn't allowing me to do that with this particular domain. Keywords here: "this particular domain"

Honestly, what you think is a 30 second chat/phone call turns out to be a marathon run in attempting to get the agent to slow down and actually READ or LISTEN to you. They seem to skim over what you have to say very quickly and pick up on one or two keywords like "DNS" and "Update" and go "oh! I know how to solve this!" and then head on over to the FAQ to search for "DNS update" and copy it to you, meanwhile it's got nothing to do with your stated problem, which they'd know if they actually bothered to read it.

I can understand when you get a bad agent, or someone is new. I am a really understanding person when it comes to these things. But this isn't a one-off, this is the norm. This is literally EVERY time I chat or call, it never fails. Out of the 6-12 times I've had to contact their support, this has happened each and every time. One time it even lead to an agent deleting the MySQL database behind one of my customers sites - a database I stupidly did not have a back up for. I had to recreate the entire site and did not receive compensation, reimbursement, or even so much as an apology.

They are hands down the worst. I figured I'd leave my domains where they are simply because the effort involved in moving all of them probably outweighs any issues I'd have with iPage after I'd moved my hosting, but boy was I wrong! I'll be moving my domains as soon as I can.

angela albert genaam.co.uk

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iPage has the worse service ever it shouldn't be in top ten hosting company. I will not recommended this to anyone. The service is very very bad, you raise a ticket for a very simple thing and it takes days for them to fix

mike seekingalpha.com

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I read some good reviews and look at the pricing so I gullibly signed up for ipage for this was the first website that I designed. The process took so long, because ipage's Weebly features are inadequate. It's not as good and user friendly like wix.com or other site. I had to learn html coding to edit and build my website. When my website has issues, all the chats reps are from India and not able to understood me. They BS around and wasted my time. I am going to cancel my account ASAP.

Timothy collegestudyguides.com

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I have been with iPage for about two months, using them to host two different websites, both running Wordpress. Initially I was impressed with the easy to use interface and available options and applications. However, as I built out the sites, I became more and more frustrated with the slow load times (often more than 10 seconds for a page). I have done numerous things to speed things up, including installing and optimizing the W3 Total Cache plugin. It has become obvious that the speed problem is with their servers. When I have complained to their customer service, they always apologize, but then point the finger at me instead of acknowledging their own shortcomings.

I should clarify that my sites are not monstrosities, nor do they receive an inordinate amount of traffic. One site is a rather simple blog that has about 80 posts and about 200 page views a day. The other is a more extensive commercial website that has upwards of 500 pages and receives about 3000 page views per day. I believe the latter website would receive substantial additional use if the site just loaded faster.

I am in the process of looking for other web hosts. The iPage price looks hard to beat, but once you use it, you will realize there is no value there whatsoever as their hosting is horrible and their customer service is responsive yet completely useless.

Manas Rawat ipagedeletedallmydata.com

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iPage.com is the worst web hosting service. I had an account with them where I hosted all my a lot of stuff - my blogs, websites of my company and my friends' companies - mostly wordpress sites. Their renewal date was 20th March 2013. However, on 19th March, they arbitrarily DELETED ALL MY STUFF - WEBSITES, DATABASES, EMAILS, DOMAIN SETTINGS - EVERYTHING. Since then I have been struggling with them - trying to get my account restored. Their service guy told me if I buy a new account, everything will be restored. So I bought a new account. Then they said that it will cost additional 75$ to restore my stuff. I got that waived after fighting with them. Now almost 2 days have passed. My settings have not been restored. A lot of our emails are bouncing - sites are inaccessible. :( iPage is the absolutely WORST web hosting service - My advice to everyone is - DO NOT USE IT.

Philip Lion furniturelion.net

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I page is web hosting company for newbies, novices, and people who are not serious about running a business. So in my opinion Ipage Sucks.
- After I signed up I have a sales person call me trying to sell me web design, seo, and a load of other stuff. I do this for a living.....
- The site is slow all the time.
- They have 1 option for email with your site and it sucks. Open Xchange is still new and has a lot of issues, is slow, cumbersome, and unreliable. Not good for dealing with customers.
- They are always trying to sell you something. May be good for newbies that do not know and need hand holding but for more advanced people it is annoying.
- If you edit a page file the changes do not appear because of a cache. So you can not edit code and check on the fly.
- Overall not good for business. If I had a site with pics of my dog it would be ok for the price but not for business purposes.

Dennis Bailey baileyqsp.com

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iPage has done eveything I could ask of it. I had no web experiance at all but was able to put together an attractive and effective site with their web builder tools in no time. The learning curve is very manageable and all of the options you have to choose from are awesome. I would recommend iPage to anyone considering a website, be it for information / referrals or web commerce it is a great way to go. Dennis www.BaileyQSP.com

Moreed alAttar nemehgroup.com

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iPage is my best Host of choice. It provides all the features that a website needs. it gives a great offers and take care of all its clients. The support system is very fast, polite, well-informed.

The problem with ipage is the renew cost only.

zubair khan apps4av.net

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Ipage sucks!
They shut down my web site because they think it falls under virtual private server tier.

Why advertise unlimited bandwidth when its not unlimited.

Their customer service keeps you on hold forever, and when they shut down my site, they did not restore it for a long time, causing loss of many customers.

Their contract / policy says that if they shut down a site, they will inform at least 48 hours in advance. For me that happened over night when everyone was asleep and they shut it down immediately.

Joel Dinovo underthelotus.com

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We purchased a 2 year hosting account with iPage. we thoroughly searched around and ask many questions with every hosting company we looked into. iPage sales and tech support claimed their MySQL could run the script we just had spent $1400 usd on social engine 4 for a licensed copy and several add on's so we could start a social networking site for underground music that had a Facebook feel to it so when users signed up they where using something that was fairly similar to what they use Facebook wise. Since iPage assured us that their MySQL was set up to run the script since the first 2 years of hosting was less than $80 usd we went with them over our original choice of host gator since a 2 year plan with them at the time was just about $280 usd and our funding by that point was just about spent.

We go to instal social engine 4 and to our surprise the MySQL iPage offers was not set up to work at all with se4. we contacted support and ask why a specific engine that se4 needs on in MySQL was not on and how to get it on. Support then tells us that they do not provided that engine for MySQL even though we even attached the copy of transcripts with the support tech and sales person we spoke with before stating we would have no issues installing se4 and running it. the tech went on to say see if the developers of se4 would change the script to work with their MySQL setup.

we did as requested by tech support at iPage and contacted the developers of se4 and they got back to use saying running se4 under iPage's MySQL current set up would make se4 extremely unstable and slow and offered to return what we spent. we looked into other options and went with WordPress with BuddyPress added in and was going to be a temporary fix till we could find a Facebook like script that would work on iPage.

well after getting that set up we experienced frequent down time with lots of apologies with iPage saying everything will clear up. well even with down time our visitors enjoyed our temp solution so we keep with it. well one day as we neared our one year mark iPage had another problem on their end and said we needed to pay for an additional service if we wanted to be able to restore our site and database. we paid the $25 usd for the 1 year back up and restore service. but they delayed on the restore and claimed they only keep 3 days worth of data backed up and were unable to restore our data base. we were left to start over from scratch.

thankfully content wise we were able to piece together and re post from archived emails but our user count had to start again from the ground up. several times after that our files and data base became corrupted every time iPage had an issue but iPage was able to restore our data base with out a problem. till one day they said if we wanted our data base restored it would be a $50 usd fee and insisted we pay up and pointed out where in the tos this fee was listed till i sent a copy of the transcript the day we where made to pay for the complete back up and restore service and the tech stated that the service covered files and data base restores for a year which still was not up yet as it had only been 4 months since we purchased it and then still had to rebuild. Tech support reluctantly restored our files and database.

this was when we realized that iPage was really a scam and not what they claimed. we planed on trying to stick it out the last 8 months at that point and move to a new hosting company. 2 months into that iPage received a complaint and tells us that in 48 hours they are canceling our account and why by attaching the compliant made which stated we were harassing some one by a news post we had yet it did not state what news post or a link to such post. we responded back to iPage stating we do not understand the complaint yet even know what to take down if we are not even given a reference to what it was. iPage contacted us back almost 4 days latter with a generic response but did not cancel our account but still insist we remove the content but still with no reference to what it was. we replied back with out knowing what the offending content is we can not remove it with such a broad compliant it could be taken as our entire site to just an image and with out knowing what it is we will not take any actions till we are given a specific area to look at to even begin any removal.

at this point we took what earnings we made and went to a new host. the move was miserable as iPage did not cooperate with our new host and we had to manually transfer every thing over. after moving and deleting every trace of our existence on iPage they email us to say due to our failure to remove the offending content our account was canceled yet we had no files or databases left and already awaiting the refund of $16 usd due. this just proves how ignorant they are and even after trying to work with them deal with the lies scams and so forth why no one should purchase a hosting account with iPage. the old adage is correct you get what you pay for you go cheap you get crap you pay for quality you will get that.

S. Retze retzcat.com

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I've been hosting my websites (only 2) on Ipage for a couple years now and have very few problems - that is until now. THey recently added the Open Xchange e-mail client as an option. This should be a great feature - but I question their testing of the implementation.
As a user, you can't do the porting of your email accounts yourself,it throws errors every time. So their support said they would do it. Great! Then they crossed the credentials on my two main accounts, making it impossible to get my email online. They have supposedly been fixing this for a week now. Toady I find the support ticket as closed and fixed. I'm lucky I guess as I haven't needed much support from them, and the initial contact was quick and complete, not so this time.. I'm not happy that its been a week and they still haven't fixed the issue. I left my last ISP for less.

liz kukulka hawaiivacationrent.com

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I have been using iPage for several years hosting 3 websites with them. They are easy to use for the novice user and have advanced capabilities for the more advanced user. I have never experience any down times and get many compliments on my sites look and setup. I have used drag and drop for creating one website, wordpress for another.

When I have any questions they are very easy to get on the phone (US not foreign based help ). I have always been helped the first time around from very knowledgeable consultants. I love the ability to call and not have to wait then get a person who is patient and knows the products. Kudos to iPage, I have and will continue to highly recommend them!

Eduardo Hilgert PEreira camarimmovel.com

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It was so easy to start with!!! We are from Brazil, but Ipage get my confidence to share my busisness information with such a professional and well organized company.

Basil Ginas bwginas.com

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IPage's highly trained support team was fantastic not only with their professional manner but also with their expedience in getting back to me with some questions I had setting up my hosting account. Instead of waiting days as with my last hosting company, I only waiting an hour or so and hey came back with a solution.
I would recommend IPage to anyone who needed hosting at a great price, stellar service and rock solid support.

Patricia Leeb southwestreasures.com

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I'm extremely surprised to read reviews which say that iPage has no or limited e-commerce tools. I had an very positive experience with iPage. I selected them after reading four different comparisons among hosting services specifically to host a basic e-commerce site. They offer ShopSite Manager which not only has shopping cart capabilities but also inventory management and integration with Quickbooks. It's a no-frills application that offers a template-based, attractive "get 'er done" e-commerce package which is what I needed. What really clinched it for me is the support. For $50/month you can have a "Web Concierge" to help you build your site and teach you to maintain it and it's a month-to-month service so you can drop it you no longer need it. They offer business development and marketing services. They're very proactive about telling you what's available and how to use their services. As for uptime, it was always available and responsive when I accessed it. None of the reviews here mention whether they tested against other sites and pages when they experienced slowdowns. (i've worked extensively with networks, a slowdown can be due to a number of factors that may have nothing to do with the host). Alas,due to illness and family issues I'm having to put my e-commerce venture on hold so I'm just using their domain parking right now, but will return to them once I'm able. So all in all I personally recommend them.

BT bt.com

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They removed all my features because I wanted half of my money back. Since they didn't fulfill my contract they had an excuse that it's one year host and one year renew.

"I signed up for 2 years hosting but it's only one year hosting. So I paid 71.76/2 for a year but you guys tell me it's for 2 years account renewal and 1 year hosting. When I signed up I did 2 year hosting for that amount. If you guys are only giving me 1 year refund the other year back. The amount when I sign up for this was 2.99/ a month. You do the math. Please refund me the other half of the amount for the domain. I do not want account renewal. It has no purpose."-BT

After that they removed all the features including uploading to ftp, and removed my SQL, and disable my forum but not my html. They are not worth the time to invest in. A little situation like that but they want to be cheap and disable my forum. When I signed up it says theres unlimited everything now they took back what the special was and then gave me back empty handed. I still have not received half my money back. If you invest in a better host, you'll save some time and money.

Mark Lipscombe virtual-pub.com

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Biggest mistake I ever made was moving my SMF forum to iPage.

Installation worked fine and for the first month everything was okay.

But for the past few months the performance is awful. It takes up to 40 seconds to load a page on the forum. It is absolutely clear that their SQL servers are oversold and cannot cope (my own site only has about 10 active users so it isn't us causing the problem!).

Technical support are (generally) quite responsive but ALWAYS claim nothing is wrong and close the ticket! There is no logic or reason with them... asking if they think I constantly open tickets for fun gets you nowhere. I have HUNDREDS of ticket responses from them - all of which start 'We apologize blah, blah, blah..." and all of which are useless.

One day they suggested that I used Pingdom to monitor the site - so I did. This is a typical Pingdom report: -

http://i96.photobucket.com/albums/l194/markfrank19/speed7.jpg

And...

http://i96.photobucket.com/albums/l194/markfrank19/timeout.jpg

Yet they STILL insist that everything is working fine and that it must be my ISP, clear my cache, etc.

Perhaps if you have a simple HTML website iPage are okay - if you need to access a database server with them - FORGET IT!

Nigel Wood ils.com

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When I searched for a UK hosting provider these came up. All looks good until you ask the right questions. Their servers are packed with features which are no good if you try to run them on their 64 meg servers. These features like Typo3 need 128 meg to run smoothly or they will take 30 seconds to load on an empty database and by that time you can say goodbye to your customer. They are not based in the UK! So big time difference. There are too many like this now, Hostpapa is another one and it would not surprise me if this is sold under them as the green site.
Overall be warned.

Matthew Greenwood-Wright 13thhour.net

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I started using iPage on December 28th 2011, for the price you pay you can't expect anything better but still there needs to be some improvements, MySQL errors are constant which is just plain annoying especially if your site uses MySQL mainly (which mine does) also getting MySQL errors while trying to just browse the page is very annoying, but nothing can be done on our end, Support says to clear the cache yet even if you do it's still a MySQL error. The support is better and if you are looking for good support iPage is good for you, they handle them very fast and are quite helpful. iPage are quick to handle the problems though sometimes you wonder if they are actually doing anything or just waiting for it to be fixed, it's 50/50 on that front, sometimes you can tell they've done something to help fix the problem sometimes you wonder if they are just trying to put the blame on you, so the support is good but I'd say be knowledgeable about computers/internet at least a little bit if you are going to go with ipage. It's suitable for all, but as mentioned I'd say search around, the price isn't bad so if your looking for cheap hosting then this is the host for you, would I recommend it? depends, if its a small website yes, if it's getting a couple thousand a week of hits then I'd say go somewhere else, if you're starting up then use ipage to start up and then go somewhere else later.

Etheline Cimatu ethelinecimatu.com

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Support

First: Sketchy uptime

Most irate about their flip flopping with their original agreement. I signed up for one thing and they charge me for something else.

I am disappointed because first they did not even apologize for their error and continued to push for a different cost than what was agreed.

It was not so much the cost but how they conducted themselves and the fact they did not even acknowledged they did any false advertisement or error.

Doing business with groups like that does not make feel good about doing anymore business in the future nor would I feel comfortable recommending them.

do quang tuan freesoftdaily.com

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Support

I use Ipage 6 months ago. And I am completely satisfied with the quality of service. Cheaper than many other sites. My site rarely lose connection. The installation process is easy website for utility installation is simple. While working with the hosting, if there is any problem do not understand, I will ask direct support staff. And the staff will help you really enthusiastic and science. I really like Ipage

steve davis davisropeandcable.com

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Support

I page can go from mediocre rocks to really rocks. It depends on what type of Ipage program you are using. None of the reviews I have seen in various places notes the type of program they are commenting on. IPages basic website, with no store aspects functions(shopping cart or credit card services) is very easy for a luke warm beginner to web sites as I was. Then I created another web site using Shop Site Mgr, which has a shopping cart. Quite tough to deal with . For instance, when you "edit" text on a " page", the only way you can create a bold word, or get a paragraph break where you want it, is to use HTML in the text. However, on one of the "product" pages, you can vary the text to 3 different sizes....but why not have that also on the "page" edit function? The tech reps do not know HTML and clearly they often don't know the Shop Site Mgr. , without putting you on hold. But, if you just want a basic web site, no Ecommerce, it is quite easy for an inexperienced person to post text , pics and links. Ipage, from my research and experience, is a very good co. to go with and to save a lot of money for a pro to do it for you, but plan on spending a LOT of hours making it happen (ref. the E Comm. type) 1-21-12

Alex ladybug-blessings.com

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Support

I would not recommend ipage to anyone. I went with them because of what I had read (they must write the reviews themselves) but they are constantly down. I will go to my site and will be told "internal server error" at least once a week. Sometimes they will be down for 3-4 days. When you ask their support all they say is they are working on it, no reasons. I actually told them I would be switching hosts last time I contacted them and they said, "I understand." They didn't even try to keep me! If you have problems they are never handled, just "we are working on it" and you are never given any reasons for why they are down constantly. I would not recommend them to anyone.

Andy bbdkp.com

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Ipage isn't very reliable. I've been with them since 25 jan and since then (2 months) i've had two server downtimes lasting for 4 hours or more.

They oversell their servers and it shows.

Avoid if you need reliability.

Adam Dowis adamdowis.com

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Not being a web person, I just managed to scrape together a page. Somehow I lucked into iPage and they took it from there. They answered all my questions and solved all the problems. Tech support was ALWAYS available, always knowledgeable and always nice.

pk

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Uptime
Value
Support

Today: 11/16/10
Since September, 5,2010, we have had nothing but problems with ipage.
Our website is constantly down due to SQL and Driver Errors.
The technicians and engineers can't seem to resolve the problem with their servers.
As I write this, the site is down again for the SAME reason. Two days ago, my website was down for more than 9 hours.
THIS IS TOTALLY UNACCEPTABLE.
i HAVE A TICKET PAGE for the SAME PROBLEM OVER & OVER & OVER AGAIN, ad nauseum as long as your arm. Answers to my Tickets to Support go unanswered for sometimes more than 24 hrs.
To get any kind of an immediate action, you have to call them & you always get, 'we are experiencing a high volume of calls' & you get put on hold, sometimes for as long as 10 minutes. After you discuss the problem, they put you on hold again & then they always come back & tell you, they are 'working on it'. When you ASK WHEN the problem will be resolved, they can't tell you.
I WOULD NOT RECOMMEND IPAGE TO MY WORST ENEMY!

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iPage : Our Expert Opinion

iPage Introduction

iPage is a web hosting company that specialises in shared hosting plans. They offer a range of freebies and bonuses on signup, and an unusual ‘Anytime’ money-back guarantee. Both of these seem to be their specialist area, along with shared web hosting.

The company have been providing website hosting since 1998, and they currently have one and a half million domains on their books with more than a million websites hosted on their servers. They’re US-based but have customers in 150 countries and have six offices worldwide (although they’re not very clear on where these offices are located).

Originally founded by Thomas Gorny, iPage is now owned by the Endurance International Group: the same company that own FatCow, BlueHost and other well-known web hosting providers. They mention on their site that they purchase Renewable Energy Credits (RECs) to offset their carbon emissions.

iPage Hosting Plans

The web hosting services offered by iPage are fairly straightforward. It’s not easy to find information though.

The cheapest plan is Website Hosting, and it seems as though the service is geared towards non-techies. For a flat monthly fee, iPage’s Website Hosting plan offers unlimited MySQL databases and domains, plus “loads” of disk space and bandwidth. The company don’t specify how much but state on their website that the vast majority of their customers fall within normal limits, and anyone who doesn’t is probably using their web hosting space for something they shouldn’t be doing (such as file sharing). The ToS states that “normal operation” of a website will be problem-free, but if you need guarantees on space, iPage may not be the best option.

In order to dig deep into the technical detail, you’ll need to click the ‘Features for Geeks’ links on the Hosting Features page. This still doesn’t reveal much. From the specifications, we’d guess they offer Linux hosting, but the actual word ‘Linux’ doesn’t appear anywhere on the page or even in their knowledge base.

Note that the prices they display are introductory rates; the renewal rates are higher.

The iPage website claims that the company also offers shared Windows Hosting on Windows 2003 servers. When I followed the link, I got a 404 page, so it’s probably safe to assume this has been discontinued. Likewise, their VPS hosting link took me to a 404 page, so again, it looks like they don’t offer VPS hosting any more.

I also found a reference to reseller hosting, but this link took me to another hosting company, JustHost. Reseller plans do offer Cpanel.

No plans appear to offer Zend Optimizer or Zen Cart.

iPage Uptime/Downtime

Websites created by iPage customers are hosted in two data centres in Boston, MA. Across the two facilities, they have 800 Dell servers. Each data centre offers round-the-clock security, N+1 AC and DC power and both have identical infrastructure. Customer data is mirrored across clustered servers to protect against downtime, and they also run UPS backup and have diesel generators too.

There are no details about uptime, and they don’t claim to have an uptime guarantee. Their servers are backed up daily using NetApp Snapshot.

iPage Support

Unlike most other hosting companies, iPage is very clear about the location of their support team. All staff are located in North America. They boast that calls are answered within approximately one minute, 24/7.

Although support is free, users can upgrade to Premium support for a hefty fee. This speeds up resolution time, but the expense is worth balancing against other hosts.

The support centre, although fairly sparse, is accessible by all customers and non-customers, with a range of knowledge base articles and tutorials. I found these to be on the basic side, although some of the video tutorials for applications such as their file manager, Joomla and WordPress (a CMS/ blog application) are enough to get you started if you’re a beginner. Web hosting clients can also use free live chat or submit tickets through an online system.

iPage in the News

It seems iPage have dodged controversy in the last decade, and I didn’t find any negative news reports about them. There’s anecdotal evidence of problems such as occasional hacks, but that’s to be expected with any web host. There doesn’t appear to be any headline stories to confirm this.

iPage Control Panel

The control panel on iPage is a custom-built application utilising a combination of scripts and tools to present information. Access to phpMyAdmin is available, but you’ll have to use iPage’s own control panel to get there.

The help information about the control panel in the knowledge base is basic at best (for example, a search for ‘control panel’ brings up a few articles about which browsers to use and how to find your way to the admin area - nothing more). There’s no working demo on the site, so it’s hard to say how much control users actually have over things like PHP resources.

iPage Extras

New iPage customers are treated to a host of incentives, although some of these are arguably a standard feature of web hosting services anyway.

● There’s a free Security Suite which includes a “highly secure data centre” and daily spam and malware scans. This is fairly standard, although iPage values it at $100. ● There’s also a Marketing Suite package which includes $100 in Google Adwords credit, $25 in Yahoo!/Bing ad credit, $50 in Facebook ad credit, a free listing on YellowPages.com, analytics software and an authentication seal. iPage values this at $300. ● The third package is the Support Suite, which includes 24/7 phone, chat and email support, tutorials and help. This is valued at $50, rather dubiously, since help is part and parcel of a hosting plan. ● Finally, the Design Suite is valued at $50 and basically covers the installation of scripts and software (blogs, galleries, ecommerce stores and website builders) plus Google Webmaster Tools. Again, these are normally provided free with other hosts.

In addition, anyone signing up for two or three years receives access to a free mobile site builder application, SiteDelux, complete with templates.

iPage Money Back Guarantee / Cancellation Policy An unlimited, unrestricted money-back guarantee is certainly a rarity, but that’s just what iPage offers. If you’re unhappy, just contact them to cancel your account and you’ll get a refund for the remaining term on your contract via their billing system.

The refund policy is quite standard. A non-refundable domain fee of $15 will be deducted from any refunds if you obtained a domain through the host. The guarantee only applies to web hosting services, not additional bolt-ons.

iPage Summary

iPage prides itself on being flexible and easy to use. However, the information on the website is slimmed down to such an extent that finding any solid facts was actually quite difficult.

If you want guaranteed North American technical support, iPage offer this (and they’re proud of it). With no dedicated or VPS plans - and readily-available explanations of basic terms such as webmail - it seems the company is focused mainly on personal, nonprofit and small business sites run by people with low-to-medium resource requirements. Pricing is fairly competitive.

The front page of the site certainly markets iPage to people with no prior experience, so iPage could be a good choice if you want solid support and a guarantee without the technical jargon. Remember that Premium support is pretty expensive.

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Hosting plans start at $3.36 / month

iPage Hosting Plans

Hosting PlanDisk SpaceBandwidthPrice 
Essential PlanUnlimitedUnlimited$3.36/monthView Plan
Basic VPS Hosting40GB1TB$19.99/monthView Plan
Business VPS Hosting90GB3TB$47.99/monthView Plan
Optimum VPS Hosting120GB4TB$79.99/monthView Plan
Startup Dedicated Hosting500GB5TB$119.99/monthView Plan
Professional Dedicated Hosting1000GB10TB$151.99/monthView Plan
Enterprise Dedicated Hosting1000GB15TB$114.95/monthView Plan
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iPage Features

Looking for specific features? This host offers...


  • Backups
  • Email Support
  • Live Chat Support
  • Money-Back Guarantee
  • MySQL
  • Online FAQs
  • Perl
  • Phone Support
  • Shared Hosting
  • Uptime Guarantee
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