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Is iPower the host for you?
Last reviewed Apr 5, 2016
$ 3.25 / Month
I have been using iPower for basic website set up, hosting, and recently a business Facebook page and received good service until January when I followed one of their ads and decided to get them to help with SEO. They provided no service, charged $600, and I spent hours on the phone only to be able to get them to cancel the SEO service but no refund for the $600 they took and provide no results for.
IPower hosted by website on Irish Genealogy since 2005. I should have migrated to a different host but didn't want to go through the trouble of moving mysql databases, the gallery application and all the pages etc to a new host. I have had various issues with IPower over the years from double billing my credit card, billing for services I didn't use and reading about my site being down on facebook. Last week they took my site down claiming the gallery application was causing some issues. They refused to let me troubleshoot the problem and I was forced to remove the application. Two days later I am still waiting for my site to be re-enabled. I have started sourcing a new ISP that is not part of the Endurance International Group.
I keep an informational website in support of a high school robotics program.
It's used to post specs, descriptions, guides, and tutorials of specific interest to students during one 6 week period during the year.
The site itself hasn't changed much in years, and is as simple as I can make it.
No special cgi or other services. A simple photo gallery from software they provided but now do not support (disabled now since iPower complained about that). Just the content gets constant update.
iPower is now disabling my site during my busiest season, because they don't like the server load.
The server load has ben pretty steady and quite predictable for years.
It's still way under the transfer limit, and the traffic for the past three years has been higher than it is now.
Usually I get emails from student users that the website is down, only occasionally do I get notices from iPower support that they've disabled it.
On the one hand their marketing keeps sending me advertisements about services to increase traffic to my site, on the other hand they shut down my site without notice because they don't like how much traffic it's getting.
I'm stuck for now since it's during my busiest season mentoring students.
Transfer to a new hosting service will have to wait until I have time.
This is the worst Hosting Provider ever. Lousy support. Very slow in responding to requests and dealing with issues. Impervious to clients' interests or feelings.
They simply disabled my website.
I contacted their support and they replied that there is a so-called file on my website responsible for for bulk emailing !!!!!!!!!!! Which absolutely incorrect.
Despite that I deleted the alleged criminal file and informed them and they promised to bring the website online soon.
It has been 12 hours now and they still have not dealt with this issue and the site is still down !!!!!!!!!!!!!!!!!!
I am pulling my hair here !!!!!!!!!!!!!
Do not even think about using their services.
I was with ipower for a few years. Overall everything was fine until about a year or so ago when they start trying to sell me on everything but the kitchen sink. A few months ago I got an offer for some kind of site security protection package (can't recall the exact name of the product), which I turned down. Then not long after that, I found out my site was hacked/infected, such that hundreds of spam pages were showing up as if they were part of my website. These were pages to a bunch of payday loans and other similar types of shady websites.
When I contacted Ipower and told them of the problem, rather then help me remove the spam, guess what they told me? You should purchase our site security product to get rid of this problem. How convenient! I'm not saying they were responsible for my site getting hacked...though I almost have to wonder.
Regardless, that's not an acceptable answer. Needless to say, I moved my site elsewhere and am glad I did.
This is the worst hosting company in the world. The shut you down (FTP access) for no apparent reason and then, when you write to complain, they take 12 to 24 hours to respond, not to tell you that they took care of business, but to tell you that they are going to pass your problem to the next speciallist. Ipower is a hosting company to avoid at all cost!
I have been with them for several years. I created the site using their tools. I had submitted it to search engines and put a lot of time and effort as well as pride into my site. Somehow it got infected, I called and wrote and kept getting told it was fine. Finally after a few years one person discovered the problem and fixed it .. after I was no longer on search engines and lost my readers. Now my site is a total mess, out of alignment, weird punctuation marks , etc. I asked for assistance and got a reply that the code was written by a third party , not theirs , and I would just have to start from scratch or find a web designer to build me a new one. I wrote back that I had indeed used their editor. I am looking for a new host today. If I am going to redo everything it will be with someone who appreciates loyal customers and will work with them to address problems.
Not only does my site sometimes grind to a crawl, but the service on iPower is getting worse and worse. My previous host had TERRIBLE security, but they let me have an unlimited inbox on my unlimited hosting account. With iPower, though security seems pretty good, I'm limited to a small inbox that gets filled up on the back end when Outlook fails to dump the trash on the server. I have unlimited web space, so I shouldn't have to pay extra for a bigger inbox.
I used to recommend them for decent pricing, but lately I cannot stand by their service. They switched their Wordpress install system to MOJO marketplace, which NEVER installed Wordpress correctly. After a week back and forth because each reply from their email support came from a different technician with 12-24 hours in between, I finally got wordpress installed and functioning. Now for some reason wordpress won't send emails, so I'm looking at another week of hair-pulling.
Their support is awful. I wish I could give it less than one star. And they don't use PHP, they use PERL, so a bunch of stuff won't work with Wordpress and Woocommerce.
I have been with Ipower for 7 years and i am leaving them now. Their tech support sucks. People there do not get back to you, they can't seem to fix anything, Web pages on their server get corrupted sometimes and no one knows why or how to fix it. I built my site with a program they provided, and two years later they offer no support for that program, nor did they even know what program it was, since they no longer had it.
Recently my page background went to from dark to white, and they could not fix it, so i had to rebuild it from scratch.
They also have had issues with my WordPress blog site from time to time.
My sincere recommendation is to steer clear of them, as i am now doing.
Never had a real solution to any tech problem, just pay more and it will all be fine. It was fine, fine for them, never again!
In terms of its target market, iPower is fairly evenly split. Its services are aimed at both business and personal users, although the low cost, the emphasis on site building tools, and lack of large capacity plans suggests that their customer base is primarily made up of personal sites and small businesses.
The company was founded in 2001 and currently has more than 700,000 customers. CEO Thomas Gorny was born in Poland and also runs a private investment company. As of 2007, iPower has been controlled through the Endurance International Group after a 2011 valuation of a reported $1 billion. In an unusual move for an EIG host, Gorny’s picture and name still appear prominently on the site.
According to the company’s Jobs pages, it has four US offices spanning four US states.
iPower Hosting Plans
For the purposes of easy comparison, I’ve split iPower’s plans into three sections.
Shared hosting comes in the form of three plans: Starter, Pro and Pro Plus. All three appear to be Linux-based, although it’s not specifically mentioned. Starter is a limited plan with no free domain name. Pro and Pro Plus include one and three dree domains respectively, unlimited domain hosting, 25 databases and different ShopSite capabilities, depending on the plan you choose. Across the board, Pro is more restricted than Pro Plus and that is also reflected in the pricing. The monthly cost drops slightly over longer contract terms of 24 months or 36 months.
Windows users can choose Windows Pro Hosting, a low-cost hosting plan with unlimited disk space and bandwidth. Generally, any limits that are set are high enough not to inconvenience a small business user. There’s a small price advantage when signing up for 24 months rather than 12 months.
Finally, iPower offers two VPS plans, 20 GB and 60 GB. Data transfer and memory are higher on the 60 GB plan, as you’d expect. Again, the price drops if you choose to take out a longer contract.
No claims are made about uptime on the iPower website, so it’s difficult to say whether they offer an uptime guarantee. If they do, it’s not obvious. Customers can choose to use SubmitNet’s Uptime Monitoring tool to check that their site is online.
Its data centres are equipped with 24/7 security monitoring tools, CCTV, secure entry systems and more. Customers are provided with daily NetApp Snapshot backups, and backup power is provided via UPS and diesel generators. This information appears to have be unchanged since the merger/ acquisition by EIG. There’s no indication of where the data centres are located.
The company’s plan pages do specify that the company offsets its data centre power consumption through wind power credits.
On the iPower website, users are provided with a knowledgebase, user guide, tutorials and support channels. Most of the documentation is geared towards beginners and people who are new to site building and hosting.
Support is provided via an online ticketing system, live chat and email forms, plus US-only telephone numbers. Although these numbers are toll-free, there’s no international alternative offered. The support department is open round-the-clock on a daily basis, but it’s not clear where their support teams are based.
iPower in the News
While looking for press on iPower, I didn’t find anything significant that would suggest a high-profile problem with the service, such as downtime or hacking.
iPower Control Panel
The control panel iPower uses is vDeck. It’s a custom control panel which will take some getting used to if you’ve previously been provided with Cpanel. The interface is functional but reasonably basic; unfortunately there’s no demo that you can try out before you buy.
New iPower customers receive a mixture of free gifts, including a drag and drop site builder tool, $50 in Facebook ad credits, $25 for Yahoo!/Bing advertising and $100 in Google ad credits. It’s also possible to sign up for a free listing on YP.com and claim a toll-free number via Nextiva.
In addition, there’s a Marketplace where customers can buy top-up services to enhance their plans, such as SSL certificates, SEO services and online backup tools. In terms of scripts, only one is offered: EmailBrain, a mailing list application.
New customers also receive one free domain name on some plans. This is topped up to three domain names on the more expensive plans.
iPower Money Back Guarantee / Cancellation Policy
There’s no money back guarantee with iPower. If you want to cancel the service, you’ll need to give one month’s notice and pay a $35 minimum cancellation fee. If you do happen to sign up for a plan with a 30-day money back guarantee, the cancellation fee won’t be applied, but you’ll need to pay your subscription via credit card to be eligible.
Any costs associated with free domain names will be applied and/or deducted from the refund, unless you want to surrender the name, in which case iPower won’t charge you for it. This is an unusual clause which is worth noting.
As with many Endurance International Group hosting providers, it’s difficult to find a distinction between iPower and other shared hosting providers. The custom control panel will be a downside for many people, and the lack of international phone numbers could also be a concern for customers outside the US. Pricing is competitive, particularly over longer terms, but the cancellation fee for early termination could make any savings negligible. However, iPower is backed by an enormous hosting provider, so the chance of having a truly serious issue is likely to be slim, and 24/7 live chat support is definitely a good option to have if things do go wrong.
Depending on what services you are looking for, IPOWER has hosting products that feature both Windows and Linux platforms.
The company features promotional pricing on select items, which means new customers might see price increases on renewal.
Yes. IPOWER features three dedicated server options which are good for growing sites with dynamic content. They also serve companies that need e-commerce capabilities that need high performance and the flexibility to adjust server resources as they expand, while avoiding surprise usage fees. These servers are fully managed, meaning maintenance is covered as well as support.
The company's Pro and Pro Plus shared web hosting plans, along with dedicated and VPS plans come with a free domain.
Domain registration services are available on their site and provides customers with access to a variety of popular top level domain (TLD) names.
The company features a 30 day and anytime money back guarantee on their hosting products.
The company provides three different Virtual Private Server options, giving the customer a choice between specifications that suit their needs.
24 x 7 Phone support is available to help customers anytime.
English is the language of their customer support, both online and on the phone.
This company is based in the United States out of Phoenix, Arizona.
The company features its highly sophisticated data centers that are based out of Boston, Massachusetts.
Languages such as PHP, Perl, Ruby on Rails, Ruby, ASP, and ASP.NET are all supported, depending on whether the customer has chosen a Windows or Linux based hosting plan.
A dedicated team and platform stand behind their highly supported reseller program. The company feels that their robust hosting architecture, coupled with their experienced reseller management team, make them a proven leader in the reseller hosting marketplace. With reports of thousands of resellers participating daily, it is a hard claim to deny.
They have an affiliate program that boasts unlimited rewards for successful transactions. The company provides affiliates with code for a link to add to the site or email of your choice. The links are keyed to a unique ID and when prospects click and become customers, the affiliate gets credit for the referral.
If you are looking for a service that will help you move hosts, you will have to rely on Simple Scripts. This software can help you move those sites, databases and more.
The company has many WordPress installations throughout its user base. Built on a great platform for the service, many have found this to be an ideal host for that kind of platform.
One of their key features on their shared web hosting plans is unlimited domains, so you can host as many domains as you need to.
Their plans include Website Creator, which allows people to build a launch a site easily with wizards and features throughout.
The company shares quite a bit about the physical security of their data centers, but little about the security of data and systems. With around the clock monitoring and optional security products, it is a likelihood that their security standards are on par with enterprise expectations.
It is a suitable platform for PrestaShop. This e-commerce system is well-supported on their base of installs and within support.
This CMS is quite popular and most hosts support Joomla. IPOWER is no different, it is well-supported and you will find that migration is not very complicated through IPOWER’s easy to use guides.
If you need to migrate WordPress, that simple process is outlined by a number of simple steps with basic tools that make it easy to do. Support is available for this process.
Running an e-Commerce site on this host is part of their appeal to professional clients. SSL and other features like shopping carts, inventory and more are part of their scope of supported systems.
An image-heavy site is best suited for their unlimited services of bandwidth and disk as they are by nature, going to utilize more of these resources in that fashion.
Yes. Magento is installed on many of the company's customer accounts.
It really depends on which product you select. Vdeck 3.0 is the main control panel that is provided for shared web hosting. WHM is provided on VPS, and cPanel is provided for shared web hosting plans.
The company accepts major credit cards and PayPal.
Their 100% uptime guarantee is backed by service credits for downtime.
The company offers optional security features such as SiteLock, which is a powerful security tool that scans for malware, protects against hackers and prevents automated attacks.
Yes. The company has recently integrated Content Delivery Network features into their plans that provide a fast caching layer for speedy web pages.
Monthly, yearly and multi-year contracts are available, depending on the needs of the customer.
WHOIS privacy services are available on any registered domain for an additional fee with their domain registry service.
While the company retains its own daily backup data for seven days, they advise all clients to back up their own data.
Yes, they can accommodate an unlimited number of domains on their plans.
Depending on your package and needs, you can have anywhere from 2500 email accounts to ten thousand in number. Your space is dictated by the plan you choose as well.
Yes. IPOWER highlights unlimited disk and bandwidth as one of their top features.
No specialized offers for students, schools or non-profits exist.
Yes. Google Adwords credits are available for new accounts with IPOWER.
IPOWER advises clients that since video streaming is so resource intensive, that they should be run on VPS or dedicated services.
InMotion Hosting Reviews
Really it is a worst hosting, DONT BUY THIS ONE. It is tooo slow, when I talk to support they simply say it is good. NO MORE GOOD SUPPORT. My advice is dont go to this hosting.
Avoid ipower at all costs. Tech support is rude and has little knowledge of their own product and services. They will shut down your website and email without notice for reasons like they didn't think your password was strong enough. They will shut you down and not notify you at all and when you notice the problem they have no solution but to check online for more details.
Our website was down for almost a week. They shut it down because a backup email address bounced. Not our main email that they are supposed to use to contact us but the 3rd one that was a minor backup email. They shut us down without notice.
When I asked why they didn't contact me before shutting us down they simply said "we don't offer that service". They don't offer a service to contact a customer when there is a problem. They simply shut you down and wait for you to contact them with a problem they created.
When finally reaching a human and being on the phone for over 4 hours they were rude and had no information and suggested I look online for other answers or pay them an additional $12.95 to take over my pc and reconfigure it for me.
I have been using computers since 1986. I am a webmaster for 5 websites that I created from scratch. I have written source code in the past and published professional software for artists. I know what I am talking about.
Avoid ipower at all costs. Worst hosting service on the net. Period.
ipower uptime is good, i basically never had downtime that wasn't caused by.. ipower. Their MYSQL database server had the bad habit of going bonkers every 6 months, making it impossible for people to view my forum. Their support was mostly clueless and took about 4 escalations of the ticket to get someone who knew what MYSQL is. This has apparently been fixed but it was the bane of my existence in 2010 and 2011. Their support also has the bad habit of yanking sites off the air with no warning, based on any complaint. Problem is they don't investigate the complaint before hand and my site was taken 2 months offline due to a bogus "malware" complaint. You also have to pay attention during the "Automatic renewal" or you get a rate much higher than you should. Bottom line, for a small low volume web site the annoying offline incidents and the clueless support makes you wish you had gotten a better host.
IPower shutdown our company email because they said SPAM was being generated from one of our email accounts. Sadly, they did not NOTIFY us this was occurring except by email which they shut-down before we could receive it (Our Iphone and Outlook check email frequently so they essentially turned off our email at the same time they sent us the notification via email).
Customer service said they did not have time for other notification...pick one...automated telephone, fax, text, pony express...nothing.
I probably should have dumped them sooner...their email is slow and clunky. We do not use any other product.
No one in their India call center grasped the problem of sending an email at the same time they turn off your entire company's email system.
If that protocol works for them and they are profitable...good for them. We're moving to Google...
IPower is inconsistent at best. Their email is completely unreliable. When you sign up they say you can use outlook but will not support it. Their customer service technicians can be absolutely obnoxious and self-serving. If you are expecting to get care and intelligent responses, it's a crap shoot calling the technicians. They are happy to take your money, and people answer their calls, but do not provide solutions for problems. If you are looking for reliability and trust in knowing your emails go through, IPower is not the service for you. Stick with something and someone that can and are willing to support their products and service without attitude.
This is the worst hosting company in the world. When my family started with them 10 years ago, other than the regular weekly downtime they had great service. Then something happened. For the past year, I have not spoken with a tech support that had any knowledge at all. On top of that they have charged me for product that they did not deliver or renewed services that I had canceled then told me that the cancel button on the website didn't work, that I needed to call. Now last of all they deleted my account one day early. Due to the holidays I was running late and was just grabbing the last of the files on the last day only to find that they had deleted my account. NOT COOL! Beware this company.
This web hosting is so problematic and it's very frustrating. They do eventually fix the issue but I have has issues with down time, no database access, and other misc problems. On more than one occasion my web forms that have been working for YEARS suddenly start giving me errors and they tell me that it must be a problem with my script. Then the next day it works fine again with no explanation from them.
I have been regularly looking for another company with reliable and affordable windows hosting but all of them have many bad reviews on hosting review sites or the site is paid to be biased.
I choose to write a review about iPower.
It's an excellent hosting & domain provider, The first time when i started to get into hosting, I choose iPower and everything was great, Not just hosting I've learned a alot with them, My first Domain ever was provided by iPower
Support was great, no body's perfect.
I would recommend iPower to not just a friend but the closest friend, I always trusted them, my privacy they cared about, They even gave me a great offer on to keeping my info private
the worst email service I have ever experienced. very frequent down times, my initial inquiry always returns someone telling me that everything is fine. severe limitations of the amount of email i can keep, the last to receive, forget their spam filter. Now that I complained, they are arbitrarily removing spam although I specifically asked them not to, as a result i am not able to verify my email account on certain sites which send emails to verify my account. People tell me that they don't get my mail, and that I don't get theirs. Stay away period. Now they started some new thing, I can't even upload the address book which gmail accepts perfectly. the worst ever
I started my web site (http://www.k0bg.com) in April 2004 with Acorn. After about 18 months, Acorn went out of business, and I switched to iPower. It was not an easy decision, as there were problems with every hosting company I investigated, especially Go-Daddy!
Once I switched over to iPower, the teeth cutting stage was nothing short of gnawing to the bone! Nothing worked correctly the first three weeks. Nothing!!! They even had the site owner information messed up! Fortunately, after a few weeks of agony, things started to fall into place.
For the next few months (circa 2006), technical support was a mixed bag of tricks, extending to their new server software transition period. What a nightmare! Adding insult, sometimes the technical support you got was dead wrong! I learned the hard way, that their (iPower's) user back up restore function didn't work, even though I paid handsomely for it!
By late 2007 things sort of settled down to a nominal pace of issues I could handle. Over the next two years several problems crept up, but were solved to my satisfaction.
As I write this, it is August 2013, and I have had almost no issues for the last 4 years or so. When I have had an issue, it was solved post haste. I learned that calling iPower is a great waste of time, and you'll never know whether the answer you get is correct or not! However, their on-line support seems to be somewhat better organized, and certainly faster than is used to be, plus a whole lot faster than calling them.
Down time has been almost a non-issue except for one time when iPower was, well, powerless to fix a network problem not of their making.
Considering what I pay for (≈$150 per year) including the extra statistical reporting, user backup restore (thankfully I haven't needed it since), 10 tera of disc space, unlimited email, and a few other amenities, I am rather satisfied with iPower. Yes, there have been glitches, but when I signed them on, they were almost as new as I was!
I will continue to suggest their services to others, because I believe their BBB problems, poor service support, down time, etc., are behind them.
What would I like them to do?
1). Stop interrupting my log on with a bunch of silly ads for services I'll never use!
2). Come up with a better Photo Gallery, and a way for them to transfer some 350 MB of photos over to it, rather than have me do it! The transition from Gallery I to Gallery II was another nightmare because 350 GB is a lot of data to reload at an upload speed of just 150 KBS!
3). Send me a list of every company they host. The reason should be obvious!
Alan Applegate, KØBG
The worst spam filters in the business. If you enjoy getting spam, IPower is for you. They offer a blacklisting service, so if you have all day to blacklist a billion IP addresses, not problem.
Today I can't send outgoing email. I report it and they tell me all is well. Terrible. Absolutely terrible.
Coming from godaddy, ipower are extremely fabulous! My domain had expired but they held on to it for more than 6 months at no extra cost!!!!
Their servers go down an a regular basis. And I mean ALL servers from FTP to Email to web! Confusing control panel. Customer support is a joke!
The absolute worst hosting ever. My company's site has been down 4 times this week alone! and today down for 12 hours so far! I have lost all 10 of my distributors (every customer) due to their lack of intelligence and poor hosting. I called in, CS rep said it would be back up in 2-3 hours, and what do you know... it wasn't. So i updated the ticket asking what the problem was. Another two hours go by, i do CS chat, they said it will be up in an hour, i update the ticket. This repeats for about 3 or 4 more times, when 10 hours later, a tier 3 emails me and says i have an excess server load. Doesn't say what the issue is, but something was too much. So no viable solution on how to fix it, and again no mention of when it would be up. Instead he said everything that i needed to do (which i couldnt because the server was down) and tells me i was wrong for contacting support too many times in one day. The absolute worst. Do not goto ipower!!!!!!!!!!
I have used iPower for almost 1 year. The first 8 months our start up company was for the most part dormant. Once we started using emails and FTP, both servers would crap out almost daily. The web server would randomly spoof the IP causing browser security issues. Tech support didn't know how or even where to look to solve the issues. Wait time is always > 30 minutes where the sales staff is < 3 seconds of course. I am in the process of transferring and am dreading that process. Based on other reviews, I am glad I didn't experience the multiple and excess billing issues.
I only signed up with ipower because they offered unlimited email accounts and bandwidth. but the ipower experience was the worst after switching from godaddy. I spoke to a customer service rep inquiring about an issue but some how it lead to me mentioning that i don't keep a back up file for my website. 2 days later ALL my website files were deleted from their server including my SQL database file from my Cpanel. I am not crazy and doest not take, i repeat does not take any expired medication. I did not go into my cpanel and deleted my own files. NO ONE has access but me. when i called i power and mentioned it to them they told me that theres no way that files could have been deleted unless i deleted them myself. Minutes later they suggested me to pay $75 dollars to restore my website files that i did not delete. then recommended me to pay $12.95/per year to have my site backed up every 7days. my site was down for 3 days, and i lost a total of $31,000 in those 3 days. this situation was extortion from my perspective. by deleting my files and charging me to restore something that i never deleted. after speaking to customer service they spoke to me like i personally was the problem
From the beginning, iPower created 2 accounts for my 1 company & has tried to bill me twice for everything each time it comes due. Most recently I paid for email svcs that were cut off today b/c of "nonpayment". iPower admitted its own error (it always does & always "deletes" the dual account). No matter, my business will still be without email for "4 to 10 hours" while iPower "fixes" its own problem it created. Additionally, we frequently have email problems where clients' emails bounce back to them & we are advised our mail boxes are full. Tech support usually only picks up the phone after about 30 minutes on hold, & generally do not understand you when you try to explain your issues to them. Billing dept will only admit errors when you can give them a ticket # & dates of emails - otherwise they will tell you there is "nothing" showing to prove what you're claiming; they also will tell you whatever has happened is your fault for not doing something based on what they "can" see. Dealing w/ this company has been a disaster & I have begged my computer tech just this morning to get me away from iPower for good! Don't waste your time or money with this company!
I signed up for iPower as a friend of mine was really impressed by their services. Also they had an offer for a free domain on a yearly signup. I setup my site and everything was going well until 2-3 months in the yearly offer, I started suffering a lot of downtime. They had a problem with their DNS server and they weren't able to fix it for about 3 weeks. During that period, my average page load time increased from 4.5 seconds to about 16 seconds. the uptime was only 60%. Their support on the other hand has been above average compared to the other hosting services. Each of my queries were resolved within an hour. Well they dont have cPanel, but vDeck, their control panel, is quite user-friendly. Some of my friends complained that they had to wait for a month to get the Auth Code for transferring the domain to another registrar, but I had no difficulties. In my opinion, iPower is suitable for people wanting to start with a moderate budget and wont require much of the CPU resources. Overall, I would advice people to avoid this host.
iPower has hosted my web sites for over 5 years and I could not be more pleased. They're hardly ever down and when they do have problems, they send an email to let you know and then keep you posted as the fix progresses. Their "Control Panel" covers about anything you'll ever want to do. In over 5years, I've only had to contact customer service once and that was a mediocre experience. I understand they've since made improvements to the call center. If you email iPower support, the response is excellent.
I would recommend iPower to anyone with the simplest to the most complex web hosting needs.
We are experiencing so many problems with Ipower.com. A little over 2 years ago, they forced a migration to new servers and botched that all up for thousands of customers. Support telephone hold-time usualy exceeds 1/2 hour. Then you get some young girl in Taiwan or the phillipinesnes who speaks broken english with marbles in their mouths. They are obviously following a flow chart and are clueless about fixing computer problems. 2 websites I webmaster have been effected the same way. The email systems of both website are blacklisted and we don't send out any spam whatsoeverIf someone else who uses our same mail server spams, we suffer the consequences. The support staff offers very little help. To talk to an American, this is called premium support and will cost you $14.95. It doesn't guarantee they'll fix the problem. The only thing it guarantees is you are 15 bucks poorer and they are 15 buck richer! We are prepping to move to a new HOST. IPower is a very anti-American company!
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