very bed, they reply the tickets very late. We are not happy with support. We have unlimited hosting account but we realize that they have CPU usage limite.

I have very mixed feelings. They can be excellent providing advice through the 24/7 instant chat hotline. That's great. On the other hand, what is supposed to be "unlimited' turns out to be very limited. Unlimited space often means that they will force you using less space or they will shut down your site. Bandwith, which they say is 'unlimited' is also limited. They will shut down all of your sites even if only one of your sites is over the bandwith. What the extent of the bandwith is, they will not tell you, They will not even tell you how you can monitor your bandwith. Basically you are at their mercy. It can be very naughty business, and they don't care if you loose customers. After they close all your domains, they will take their time to respond to our questions. Rarely will they offer good advise. Their standard advice is "buy one of our plans that costs 10 times as what you're paying now".

Their own server has also been down far too often.

We've been hosting with IX Web since their first year. That's over a decade of customer loyalty. We have five small, very small, sites for non-profits and extremely low traffic. Two weeks ago our traffic soared on one of them. IX Web shut down ALL of our sites for TOS Violation. Our site had been hit by a bot and SQL Injection. Rather than assist us, they just gave us a list of things that we could do. We're not back end programmers. We were off line for a week as we learned about SQL and vulnerabilities. Al;l the while, we were unable to work on the site through the c-panel because they blocked us. Finally, not thanks to IX Web, we changed some SQL settings, added some other files designed to block bots and were back up. Four days later we were pulled off line again by IXW. This time it was not SQL injection but.... I don't know. They locked us out. WHY DOES IX WEB NOT PROVIDE A SECURE ENVIRONMENT FOR HOSTING? Should they not know how to block bots? How to secure their servers and maintain quality hosting? Does being a decades long customer have any value to IX Web Hosting? Apparently not. I found this site looking for a new host. It is the Saturday before Christmas, 3 AM. and here I am having to restore five sites thanks to the "do as little as we can" attitude of IX Web. (Caveat: If you get a US based tech on the phone the service is at least kindly. Their chat and ticket based service is all eastern European and common sense and understanding seem to be lost in translation.)

I have been with IX Web Hosting since June of 2008 & have experienced little to no issues what so ever. And any issue I have had has been typically fixed in 24 hours or less. I have actually downgraded my Hosting plan from the Unlimited Pro to the expert plan (do to my personal economy) & that was a breeze I thought I might have to fight for a credit but, nope they just adjusted my billing for me.

Disk Space is LIMITED to 15GB. beware. the unlimited advertising on their site is a lie. They asked me to delete 7GB from my site to meet the 15Gb limit, or they would shut down my site. That is simply DECEIVING PEOPLE.

Pretty crummy host. My email is constantly going down. (probably my site as well). The Management interface is impossible to navigate and looks like it's from the dawn of the internet. Only reason I picked this host was I found a coupon code that saved me a good amount of money. Well it's not worth it. Pay a little more and get something like a rackspace cloud server(depending on your needs, may cost less) or mediatemple.

The only thing I don't like about IX is that I can't assign different access accounts to different domains in one hosting product. That would be the best, just like I can do it with FTP. It would be awesome if we could give our clients a particular login/password to access just their domain control panel.

They said unlimited disk space on their web site. My sites were pulled down and the tech support said I needed to reduce my file size from 56 GB to 15 GB .. YES overnight. When I asked why they say "unlimited disk space" on their web site they sent me a canned terms and service agreement that says Ix web hosting users understand that there are limits on technology, blah blah. Basically why not say limited if its limited ? False advertising protected by some kind of terms of service that nobody reads - beware.

Secondly - they also said that my sites were getting too much "CPU" activity on them and because its a shared hosting provider, they said I needed to look into what scripts were causing this CPU overload. I had THREE of my tech guys look at the sites and said they didn't see anything wrong with them.. so again I have no clue what's going on but I know I'm definitely changing hosts.

I used ixwebhosting for a year. I am not a high tech guy but I know what I am looking.

1. ixwebhosting offers poor customer service. Most of the time, they say that you are having issue because you do not have "PRO" plan.

2. I am a photographer and I get customer emails for their upcoming events. Many times, they did not get my emails at all which means I am losing all that business. When I call ixwebhosting, they tell me that may be email went to junk email. I always confirmed with my customers and they told me that it is not even in the junk email folder.

3. Web performance is slow. They says online that "Expect plan" has unlimited bandwidth but it is not. When I called them to complain that performance is slow, they asked me to upgrade to PRO version.

4. Inbox is slow: When you click on Inbox to check your emails, it is way to slow. It takes forever to open and reply to one email.

5. They says unlimited disk space but it is not. As mentioned, I am a photographer. After each event, I have to send pictures to my clients. Once they download it, I delete it from the site. Several times, ixwebhosting shutdown my website without out any notice. When I called, I was told that I am using to much disk space comparing many other users. They asked me to delete my files in order to bring up my website online again.

PLEASE do not use this company. You will cry.

Down quite a bit, but the worst thing is their server and other software. I could not update Wordpress to 3.0 when it came out because they were using such an old version of PHP. Today I was informed I couldn’t install a plugin because their version of Apache was too old. They tried to sell me a VPN account. No thanks. When they finally updated PHP, my site was down for days, and I had to move to a new server that took a huge amount of time and a Google rank hit.

They have also canceled the free domain updates and other "lifetime" features (I've been with them for 6 or 7 years now I believe. Time to move on. IX's "control panel" is incredibly an lame POS that looks like something from the last century. And lastly, they have one server farm instead of the two or more that others have. Very slow.

I have used IX for two years.
Pros: Inexpensive, dedicated IP addresses, good Customer Service.
Cons: Frequent down time.

Customer Service: You need to keep in mind what you are paying, and based on that their US based customer service is good. Forget their ticket system, I have submitted maybe 10 tickets and have received the wrong answer every time. Their pnone us based customer service phone lines are much better. The wait time is less that five minutes, I have had calls answered in less than 20 seconds. I find that the answers are helpful about 80% of the time. When the rep is not helpful you can call back and get another one with little wait. Their personal support rep idea is a joke, you will never speak with your assigned person.

Price: Their Unlimited Pro plan at $6.36 per month (two/three year contract and using coupon) you get 3 name registrations and 15 dedicated IP address, site studio, ulimited site, email etc.

Email: They use Horde email. It is weak but easy to use.

Renewals: They do not let you use the 20% coupons on your renewals

Bottom line: You can host 15 sites with no knowledge of programming for lless than 22 cents per day, without calling India for help. They are geared for very small businesses such as plumbers, real estate etc who want to do their own sites. They accomplish that well.

Most Horrible webhosting i have ever had.. I can't even install wordpress, and they said they will upgrade me to a newer serve and said it will take 2 hours,.. after opening a ticket, i didn't get any response for one day, and the problem didn't get resolved by the end of 2 days, and ended up moving away from them to hostgator..

I've signed up for their hosting expert plan service for almost two years considering that they offer cheap and and unlimited hosting, there was an incident that one of my site/s was hacked and all of my websites hosted in the same account suffered the same attack ie; site/s defaced and spam injection links, despite all of my paranoid efforts of securing all core files, only to find out that the problem was in their end. It took them 3 days to restore my site, 3 days of downtime is worth something to me - I lost some traffic, visitors and revenue too.

There are times that the support personnel are responsive and sometimes not. There was a time when I requested for a simple restore of one my site and they said they could no longer offer it - I was wondering - I think that's what you get on cheap hosting - you get compromised.

This company has very good features, but worst support you can think of, every time you submit a request to support, even if it is simple think, first response you get puts the blame on you. I am moving out from this hosting company because of their terrible support.

* What do you wish you'd known before becoming a customer?
THEY WERE GOOD IN THE BEGINNING (few years ago) BUT NOW SEEM OUT OF DATE
* How have they handled your support queries?
THEY ARE NOT AS QUICK AS I WOULD LIKE
* What level of technical expertise do their customers need?
MEDIUM LEVEL
* How have IX Webhosting handled any problems?
NOT TOO BAD BUT OFTEN SEEM LIKE AN EXCUSE!
* What kind of customer is this host suitable for?
SMALL SIMPLE WEBSITES TO SMALL COMPANIES
* Would you recommend IX Web Hosting to friends?
I DID IN THE PAST BUT NOT ANYMORE

FURTHER INFO
IX Webhosting has average features but Ifound the uploading of files a constant pain, always very slow and having to retry numerous times.

I used IXwebhosting for a few years but as their systems seem to be going out of date I will not be renewing my contract.

VERY USEFUL TIP FROM ME: Do host checks by testing out their own site and one of their customers especially on a package that you are interested in, perhaps by using a free online tools.

e.g.

http://tools.pingdom.com/fpt/

and if necessary do a world wide ping test to check if the hosts web site data packets deliver okay around the earth!

e.g.

http://just-ping.com/index.php

Please note most host providers are generally very good and the saying 'you get what you pay for' is very very true.

Please also note only one simple website is left running on the ix webhosting server, only until the contract ends. I had fourteen with them in the past.

And a big thank you to 'whoishostingthis' website for a place where I can post my comments :-)

How have they handled your support queries? Depends. Some answers were excellent, others were absolutely not and didn't have anything to do with the question I asked.
What level of technical expertise do their customers need? Medium. Knowledge of how FTP works, that's pretty much it. They have nice video tutorials on their site to show how to do this and that.
How have IX Web Hosting handled any problems? Their hardware failed all at the same time once due to a power surge, that was painful. During another server crash, they were kind enough to provide a backup, although it is up to the customer to apply the backup. It is nice for a power user, but not so much for an end user.
What kind of customer is this host suitable for? Medium. Someone who wants a custom domain name and decent, dynamic hosting, but without a screaming server farm. Good for blogs and personal sites, sensitive to Digg/Slashdot.
Would you recommend IX Web Hosting to friends? No.

Other comments: Great value. For the price they charge, it's worth it. But if you're looking for something powerful and stable, look away.
I say "stable" because while their uptime is pretty good, the server response speed can sometimes drop all of a sudden.