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Is JaguarPC the host for you?
Last reviewed Jan 10, 2016
$ 4.95 / Month
I had a re-seller account at JaguarPC for personal use up to a dozen or so sites for hobbies or friends over close to 10 years. Service was cheap around $20 a month and the typical WHM/CPanel arrangement. When I first signed up I was able to have SSH and SFTP access to all accounts the main parent account and all of the accounts I created under it. I had a problem within the last year that caused me to open a SSH session and I quickly learned that SSH/SFTP to the accounts within a resellers account would no longer have this service. This is around the sametime that the outages started, I began to use Wordpress JetPack monitoring and several outages of 10 minutes or more a day would occur. Server was pingable just not accepting connections, working with the support staff via the ticketing portal was frustrating, it is a busy server was a frequent response or you have a lot outside references in your page structure. All of which misses the point which is the HTTP server is not accepting and therefor not answering the initial query. The page in question is a simple page less than 10k of HTML. Anyway log story short I should have not delayed leaving and should have been less complacent in my hosting providers. When the service started to slide I should have taken the time to bail.
Over 10 years ago I switched a few of my domains to JAGUARPC.com at the recommendation of a friend, and since then have referred others.
Honestly -- I don't share all the bad support sentiments others have written. Whenever I have articulated a problem clearly to support, they have been *extremely* helpful in resolving it. One time even, I wanted to change all my e-mail forwards (I have *lots* of forwards) to a different target address -- although their control panel couldn't do it, they very swiftly took care of this for me on the back end without any problems. (OK.. they did miss a few, but fixed it for me when I followed up).
Overall, I've been very pleased with these guys -- great value, multi-hosted domains, and although I'd like to see phone support as an option (I prefer e-mail but phone is sometimes good when things get tricky), honestly can't complain. Regarding uptime -- there servers, especially mail servers, do seem to go down at least once/year for one reason or another, but despite that occasional frustration, it's been manageable on my end. Not 5 stars... but certainly somewhere between 3 and 5.
Been with them for over 2 years, and its gotten bad to worse, they will block access to your site without even getting in touch with you you find out ofter numerous email from client angry that the site has been down for days. support replies ever 24 hours, and not much help, live chat its always on but useless. i am currently slowly moving all my websites elsewhere, shame on them.
Ive been with JaguarPC almost 9 years. Now Im slowly moving to a new hosting company. It started off great, but now they overcharge, and they have crap for support. Ive had to open 15 tickets over the last 8 months. Their chat support is from India or something and they only know how to copy and paste generic script. The website is constantly down. Im surprised the servers are even fast enough to run WordPress let alone any full size eCommerce script or anything. Half the features in Cpanel or WHM do not work.
Ive lost over 25 hosting clients (im a reseller) because of the downtime ive had from these guys.
I would advise anyone thinking about jaguarPC to run in the opposite direction.
They shut off sites without warning like they could not care less. This was a small business site's, nothing popular but for an hour it was. This causes too many headaches and I'm in the middle of transferring off all my clients.
Every ticket takes at least 5 hours to complete many times spanning multiple days.
Also I had billing issues at their fault which got all my accounts turned off without grace period
1. Support :
They have 24/7 live chat. Live chat is not helpful. he just can give copy / paste info.
If you open ticket they will reply after 15 hrs - 20 hrs.
2. Uptime :
Haha ... last 2months i used jauguarpc and i had to open 17 tickets as well as i knocked live chat almost 30+ times for different types of problems. last week almost three days their server was totally off. :/
Server load is average 8-15 always.
3. Features :
They have so many features. but you will not satisfy with any features with overloaded server.
Slow support, overloaded server, too much downtime. Unable to resolve anything in a timely manor. So glad I cancelled.
I've been an on and off customer of JaguarPC for the last couple of years ranging from VPS and web hosting. I've always liked them and used them for comfort reasons. Meaning that I went back because I knew how they worked and was familiar and kept hearing bad reviews about other companies I wanted to use.
My first issue was their registrar in general. They have two methods to registration before you could register through their other name which is something like altaenic and if you had a problem with nameservers their customer support via ticket system would tell you they couldn't do anything because you weren't with them. I argued with them for two days before they realized that I was with them and finally they fixed it.
This leads to my next problem, their customer service, unless you're paying bug bucks for professional staff support which costs more than its worth you get access to ticket system which is essentially email support. You get to file a ticket, wait anywhere from 20 minutes to 2 days before getting a response. It all depends on what time you file it. You used to be able to add levels to escalate the problem if it was something like downtime etc, but from what I can see now it's near impossible to do that unless changed. They had the worst transition when changing their user interface for their client dashboard and caused me a bundle of problems losing my email when I tried to change my contact information, then not allowing me to log into the support ticket system which was now part of but also separated from the dashboard. I also released a VPS and still get emails regarding it, corrupt files, action required to fix something etc and after countless support tickets they say they can't do anything so my spam box is flooded with notifications daily about a VPS I don't even rent anymore.
A good thing was that their dashboard, when working is easy to use and organized. Notifications of downtime were broadcasted, I personally never had issues with unexpected downtime and when they did do maint I heard about it at least a week before via email and dashboard notification. So I liked their always up policy.
The service would be beneficial to those who have larger businesses, who can afford top of the line service and isn't worried about their dollars. I wouldn't recommend JPC for at home businesses or small starting businesses or even personal users unless you are okay with long wait times and losing your email once or twice.
Really bad service. My website was down for more that 3 hours twice a day, wrote many mails to support, they answer saying that everything is OK but after I entered to see my website still was down.
They are inefficient, service is poor. Note recommended.
These people had a high reputation, and when I started with them their tech support seemed very good. But I quickly found that their "guarantee" of 100% uptime is a joke, and their great support consisted more and more of apologies for the way they screwed up my hosting or support yet another time.
I had a VPS for about one year, during which time the server suffered numerous problems, frequently down for maintenance, and in the last instance their entire facility was offline for about 20 hr. because 1) their primary power failed, 2) their backup generator overheated (evidence it had not been regularly serviced or tested), then 3) they had a major electrical problem once primary power was restored.
In a couple of instances we had major problems affecting site performance, and they basically took a cursory look and said, "Hey, we can't find anything," and only after we did extensive testing ourselves and could demonstrate that the problem was on their end did they take it seriously and troubleshoot. In once case it was found to be a DOS attack on another server on the node, in another case they had switched from Apache to nginx without our requesting it, or their informing us.
Never once did they offer the rebate on the hosting fee which their documentation promises for downtime.
I have had the unfortunate luck of using JaguarPC for hosting my websites. I have been with them for 8 months and I have had a new issue every single month. Their idea of 'emergency support' is responding within 24-48 hours.
If you depend on your websites for earning an income or to provide a service to customers then avoid JaguarPC not matter what, they delete forum threads asking for answers, they don't answer to support tickets and the managers are completeling incompotent - if you lose large sums of money due to websites being down they'll claim it's not their fault!!
The biggest joke on the internet? Its JaguarPC!
I would say to everyone please stay away from them. they will put your site down for any reason and support staff will reply not less then 24 hours. seriously this is our personal experience not single time.
Live Chat is not available 95% of the time
Support staff is not willing to help at all
no number provided for international clients
seems like they are happy to put customer's site down and enjoy
I've been a JaguarPC customer since before 17 Mar 2007, when I started using a web monitoring service for one of my old, now defunct domains. Was reselling, which devolved into doing web development for one major client. Stayed with JaguarPC, as there was no reason to leave.
From 17 March 2007, to January when I killed the old domain, Transtheism.com, (AKA Trans Planet Hosting), you can see the uptime here: http://www.webhostingstuff.com/uptime/TransPlanetHosting.html
Any noticable downtime in that time frame was a billing issue.. which when I contacted Jag they reactivated me.. about 4 times.. just because I sent them a ticket begging for another 3 days and paid the overdue bills. Jaguar had me reconnected to my port within 10 minutes each time.
The account started off as an el-cheapo VPS for $19.95 in 2007. However, I upgraded to a semi-dedicated and had better funding..downtime as you can see was non existent most of the time.
I have 2 accounts now.. as I do the admin for 2 clients, one a single domain, one with 5 domains. Still doing web design. JaguarPC works! I suggest their dedi's for hosting. cloud services still in their infancy, and when you lose the cloud... everyone loses. Ask Amazon about that.
Jaguars network performance is quite good for me here in North America.
I have clients in Mainland China and Europe however, that I do some hosting for and they all report decent response times. However, Jaguar now supports European servers from London and I'm sure European customers will benefit there. My Chinese clients are actually Europeans teaching English to the Chinese, and use the JaguarPC hosted sites to show Chinese English websites and videos.
I migrated one account off JaguarPc to a .. slighly cheaper solution. Then migrated again, when that failed... and migrated back to JaguarPC, which basically is keeping a mission critical site functional 24/7.. as they always do.
I will never make the mistake of migrating away from JaguarPC again.
Thanks for reading this review.
I would star far away from these guys. If you ever have a problem it will take days to get it fixed.
Every ticket we have opened with them has taken multiples of hours for them to look at.
Their support telephone number does not work and their sales number goes straight to voicemail most of the time.
Also note they responded faster to facebook posts than they have support tickets.
I've been a shared host customer with JaguarPC a little over a year, and had no trouble deciding to sign up for another year. Unlimited disk space, unlimited news groups through Mailman, 300gb per month of data transfers, unlimited domains, fantastico delux, good tech support and very good user forum all for about $7.50 a month.
They have answered all my questions quickly and well. Being technically sophisticated, I don't know how a novice would fare with them, or with any hosting company. However, I have to use GoDaddy for one of my clients and JaguarPC is much easier to use.
I recommend JaguarPC to everyone!
JaguarPC is a privately owned web hosting company based in Colorado, USA. The company was founded in 1998 and grew to include subsidiary businesses such as Aletia Hosting, Devpond Software and Dedicatedspace.com, although it is not clear whether these businesses are still in operation. (A quick glance at Google suggests they may not be).
With over a decade of hosting experience under its belt, JaguarPC is able to offer a variety of hosting services suitable to businesses of all size.
JaguarPC Hosting Plans
JaguarPC provide three options for Linux based shared hosting: the web hosting plan, a semi-dedicated plan and a separate plan for resellers. Each plan allows customers to host unlimited domains, MySQL accounts and FTP accounts.
Each plan can be customisable with a range of add-ons, including additional IP addresses, SSL certificates and other items, such as software and scripts. Customers can choose to pay monthly, yearly, 2-yearly or 3-yearly. The longer the agreed term, the lower the cost of the hosting.
● The Web Hosting plan is the low cost option from JaguarPC and allows for unlimited disk space and bandwidth.
● The Semi-Dedicated plan is similar to the web hosting plan, but provides 600% more server resources.
● The Reseller hosting plan limits disk space to 50 GB and bandwidth to 10 TB, but provides a brandable control panel to customers.
JaguarPC offers both Linux and Windows based VPS hosting plans. There are four plans available and customers can scale their package from 25 GB disk space, 3,000 GB bandwidth and 512 MB RAM (burstable up to 2048 MB) up to 150 GB disk space, 5,000 GB bandwidth, and 3072 MB RAM (burstable up to 6144 MB). The VPS plans can be customised with additional RAM, bandwidth, and disk space. Customers can also purchase additional IP addresses, a SSL certificate and a range of control panel and software add ons.
There is a hybrid server plan available which combines traditional dedicated servers with VPS technology. This plan is only available for Linux-based operating systems includes a fully managed service. This hybrid option provides customers with 4 GB RAM, 10 TB bandwidth and 200 GB disk space. Customers can also purchase a range of add-ons, similar to the VPS hosting plans.
For customers who want a dedicated server there are three options based on the processor chip in the dedicated server. Like VPS hosting, the dedicated server plans are customisable with a range of add-ons including Windows hosting and Virtuozzo add ons.
● A server with an Intel i5-2500 quad core processor get 8 GB RAM, 1 TB disk space and 10 TB bandwidth.
● Servers with an Intel Xeon E3-1230 quad core processor come with 4 GB RAM, 2 X 500 GB disk space and 10 TB bandwidth.
● A server with 2 Intel Xeon E5606 quad core processors have 16 GB RAM, 4 X 1 TB disk space and 10 TB bandwidth.
There is also an affiliate program for any JaguarPC customer who wants to earn money through referrals.
There are no uptime statistics available on the JaguarPC site, but its hosting plans are advertised with a 100% network uptime guarantee. This guarantee will compensate customers with 10 hours of hosting for every hour of network downtime outside of planned maintenance (up to a maximum of 100% of the customer’s bill). This guarantee does not cover services, daemons, server software and server hardware failure, however.
There is also a hardware guarantee for dedicated server hosting customers. This guarantees that if there is any hardware fault on a dedicated server, the item in question will be replaced within 2 hours. This rewards customers in the same way as the network uptime guarantee: 10 hours worth of credit for every hour of downtime over the first 2 hours, up to a maximum of 100% of the customer’s invoice amount.
Its worth noting that these SLAs are only available if the customer’s account with JaguarPC is in good standing.
JaguarPC’s server are located in 6 data centres, 5 in the USA and 1 in the UK. These feature round-the-clock security and network monitoring, UPS and power backup systems. Additional monitoring ensures that the host’s equipment is kept up and running at all times.
JaguarPC customers are supported through a range of self help and technical support channels. There is a knowledge base with a range of articles, video tutorials and user guides. There is also a company blog, a live network status page and a community forum where customers can share information. Technical support teams are available 24 hours a day via a live chat facility, toll-free US phone line and a ticketing system.
JaguarPC has active social media accounts on Facebook and Twitter. The company actively encourages its customers to follow them. Importantly, it also appears willing to interact with customers through these social media channels should any issues arise.
JaguarPC in the News
Despite being in the web hosting business for nearly 15 years, JaguarPC has not made waves in the technical media. There are no available stories or articles, good or bad, in sites such as Zdnet, ARSTechnica or Cnet. I can only assume that the services provided by JaguarPC are relatively stable and secure.
JaguarPC Control Panel
Web Hosting with JaguarPC comes with the cPanel control panel, a familiar tool. There are some screenshots available on the JaguarPC website. Hybrid servers and VPS hosting comes with cPanel/WHM, although customers can purchase Interworx and DirectAdmin if they want to use a different control panel.
All of JaguarPC’s web hosting plans come with a free shared SSL certificate, a free website builder, free project management software and Softaculous ‘one-click’ installer supporting a wide range of applications. The project management offering is an unusual freebie.
Ruby on Rails hosting is supported as is PHP, Python, Perl and more.
VPS and dedicated server hosting both come with free client billing software, 3 IP addresses and a free Enom domain reseller account.
JaguarPC Money Back Guarantee / Cancellation Policy
To cancel a JaguarPC account, customers must complete a cancellation form in the control panel and they will not be refunded any fees prior to the cancellation date. There is a 30-day money-back guarantee which will refund any customer’s charges if they cancel within the first 30 days. Domain name registrations and other add on fees are exempt from this refund policy, which is fairly standard.
JaguarPC compare quite favourably against the majority of other hosting companies. They offer a range of the usual hosting options, but the Hybrid plan points to a level of innovation beyond the scope of its competitors.
Whilst the 30-day money-back guarantee is fairly standard for hosting packages, the level of support is impressive. The customer forum and social media channels are an indication that the company is keen to interact with its customers to help them get the best out of their hosting.
JaguarPC is a web hosting provider that specializes in both Linux based web host services and Windows based web hosting services.
The company does not have any introductory pricing schemes, meaning that when you renew, the price remains the same as the introductory price.
They offer a number of modular and specialized dedicated services built to suit your needs. With five core products in this set, you can add and configure the specs you want. You can also add semi-managed and fully managed services to your systems.
Free .com and .co.uk domains come with their business level shared web hosting plan.
The company has domain registrar services on their site that are open to both their own customers and the public. You can secure popular domains with just a few clicks and find Top Level Domains (TLD) that are available and will get your business seen.
The company has a forty five day money back guarantee that supports their hosting services.
They offer five VPS options that will run Windows or Linux and give you the option of adding SSD storage for fast performance.
Their support is available around the clock by phone and they offer live chat and email support as well.
Their support is provided in English only on the web, in their ticketing system, on the phone and on their site.
They operate from their headquarters in the United States out of Colorado Springs, CO.
The company's data centers are based in Atlanta, Georgia and Dallas, Texas.
On their shared web hosting platforms, they only provide Linux based services and the supported programming languages include PHP, Perl, Ruby, and Ruby on Rails.
JaguarPC has a reseller program with four available configurations that have one click installs and a true partner based ecosystem of support and features.
The company's affiliate program offers money for client referrals that is completely uncapped. They track referrals for 90 days.
The company has an included services that helps clients move over to their hosting plans. Using scripts and personnel resources, they are dedicated to quickly and safely moving your sites over to their platform.
WordPress is installed on many of their systems as it is one of the most popular blogging site platforms today.
You can host up to an unlimited amount of domains on any of their shared web hosting plans.
The company includes a software called Template Express that helps users utilize pre-structured site types to quickly build and launch sites with a professional look. They also include the popular RVSiteBuilder that makes for an easy, graphical and wizard based deployment for site building.
The company provides around the clock monitoring for security issues in their environment. With Cisco and HP powered network equipment and firewalls, they have a good grip on the kind of systems required to run securely.
PrestaShop could be installed on their shared web hosting plans and all the elements you need to support it are available.
Joomla is one of the top provided CMS platforms that come from this company and it is fully supported in their environment.
Migrating WordPress is simple enough on its own, but with their included migration services, you will have no worries making sure your sites can be easily moved.
Multiple shopping carts and other e-commerce features are available on their shared web hosting plans. These include Xcart, OsCommerce, Agora, SSL integration and more.
For image heavy websites, you won’t have a problem running these on their plans because they each provide unlimited disk and bandwidth utilization.
You can install Magento on their shared web hosting plans as the elements required to deploy it are available and suitable.
Their shared hosting plans come with the cPanel control panel, giving users powerful site management and configuration of their services.
They accept all major credit card payment methods like Visa, MasterCard, and Discover. They also accept PayPal.
JaguarPC has a 99.9% uptime guarantee that is backed by service credits for any downtime that is experienced. As always, it is best to check your terms of service for language that refines this better.
For additional security, they offer PCI compliant services that benefit the kind of environments that need to do credit card processing and undergo compliance regulations.
The company has an option for CloudFlare’s popular CDN services for fast, reliable content delivery.
Their pricing is set up for monthly or yearly service terms while yearly services get an overall price reduction.
WHOIS domain privacy protection is not available as one of their products.
They back up their services on a daily backup schedule, but as always it is recommended that customers back up their own data for their own usage. Restores from their team wil incur a cost and are not guaranteed in any way. Tools to set up backups are included with each plan through their respective control panels.
Any of their services could easily handle a five web site deployment as you have unlimited options on each of their plans.
Emails are unlimited in number and the space is dictated by these same unlimited parameters. It makes sense to review their terms of service for clarification on how your email needs fit into their service plans.
The company has no limits on their plans on disk space or bandwidth. However the provider is the ultimate decider of what kind of usage is acceptable on their systems, so review terms of service for limitations.
The company does not regularly provide promotions specifically tailored to students, non-profits, and schools.
Their hosting plans do not offer any Google promotions or advertising credits of any kind.
Streaming video is best suited for dedicated resources, VPS platforms or shared web hosting platforms that have been specially engineered to support streaming sites. This is not one of those platforms and you would have trouble running that.
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