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- Uptime Guarantee
JaguarPC is a privately owned web hosting company based in Colorado, USA. The company was founded in 1998 and grew to include subsidiary businesses such as Aletia Hosting, Devpond Software and Dedicatedspace.com, although it is not clear whether these businesses are still in operation. (A quick glance at Google suggests they may not be).
With over a decade of hosting experience under its belt, JaguarPC is able to offer a variety of hosting services suitable to businesses of all size.
JaguarPC Hosting Plans
JaguarPC provide three options for Linux based shared hosting: the web hosting plan, a semi-dedicated plan and a separate plan for resellers. Each plan allows customers to host unlimited domains, MySQL accounts and FTP accounts.
Each plan can be customisable with a range of add-ons, including additional IP addresses, SSL certificates and other items, such as software and scripts. Customers can choose to pay monthly, yearly, 2-yearly or 3-yearly. The longer the agreed term, the lower the cost of the hosting.
● The Web Hosting plan is the low cost option from JaguarPC and allows for unlimited disk space and bandwidth.
● The Semi-Dedicated plan is similar to the web hosting plan, but provides 600% more server resources.
● The Reseller hosting plan limits disk space to 50 GB and bandwidth to 10 TB, but provides a brandable control panel to customers.
JaguarPC offers both Linux and Windows based VPS hosting plans. There are four plans available and customers can scale their package from 25 GB disk space, 3,000 GB bandwidth and 512 MB RAM (burstable up to 2048 MB) up to 150 GB disk space, 5,000 GB bandwidth, and 3072 MB RAM (burstable up to 6144 MB). The VPS plans can be customised with additional RAM, bandwidth, and disk space. Customers can also purchase additional IP addresses, a SSL certificate and a range of control panel and software add ons.
There is a hybrid server plan available which combines traditional dedicated servers with VPS technology. This plan is only available for Linux-based operating systems includes a fully managed service. This hybrid option provides customers with 4 GB RAM, 10 TB bandwidth and 200 GB disk space. Customers can also purchase a range of add-ons, similar to the VPS hosting plans.
For customers who want a dedicated server there are three options based on the processor chip in the dedicated server. Like VPS hosting, the dedicated server plans are customisable with a range of add-ons including Windows hosting and Virtuozzo add ons.
● A server with an Intel i5-2500 quad core processor get 8 GB RAM, 1 TB disk space and 10 TB bandwidth.
● Servers with an Intel Xeon E3-1230 quad core processor come with 4 GB RAM, 2 X 500 GB disk space and 10 TB bandwidth.
● A server with 2 Intel Xeon E5606 quad core processors have 16 GB RAM, 4 X 1 TB disk space and 10 TB bandwidth.
There is also an affiliate program for any JaguarPC customer who wants to earn money through referrals.
There are no uptime statistics available on the JaguarPC site, but its hosting plans are advertised with a 100% network uptime guarantee. This guarantee will compensate customers with 10 hours of hosting for every hour of network downtime outside of planned maintenance (up to a maximum of 100% of the customer’s bill). This guarantee does not cover services, daemons, server software and server hardware failure, however.
There is also a hardware guarantee for dedicated server hosting customers. This guarantees that if there is any hardware fault on a dedicated server, the item in question will be replaced within 2 hours. This rewards customers in the same way as the network uptime guarantee: 10 hours worth of credit for every hour of downtime over the first 2 hours, up to a maximum of 100% of the customer’s invoice amount.
Its worth noting that these SLAs are only available if the customer’s account with JaguarPC is in good standing.
JaguarPC’s server are located in 6 data centres, 5 in the USA and 1 in the UK. These feature round-the-clock security and network monitoring, UPS and power backup systems. Additional monitoring ensures that the host’s equipment is kept up and running at all times.
JaguarPC customers are supported through a range of self help and technical support channels. There is a knowledge base with a range of articles, video tutorials and user guides. There is also a company blog, a live network status page and a community forum where customers can share information. Technical support teams are available 24 hours a day via a live chat facility, toll-free US phone line and a ticketing system.
JaguarPC has active social media accounts on Facebook and Twitter. The company actively encourages its customers to follow them. Importantly, it also appears willing to interact with customers through these social media channels should any issues arise.
JaguarPC in the News
Despite being in the web hosting business for nearly 15 years, JaguarPC has not made waves in the technical media. There are no available stories or articles, good or bad, in sites such as Zdnet, ARSTechnica or Cnet. I can only assume that the services provided by JaguarPC are relatively stable and secure.
JaguarPC Control Panel
Web Hosting with JaguarPC comes with the cPanel control panel, a familiar tool. There are some screenshots available on the JaguarPC website. Hybrid servers and VPS hosting comes with cPanel/WHM, although customers can purchase Interworx and DirectAdmin if they want to use a different control panel.
All of JaguarPC’s web hosting plans come with a free shared SSL certificate, a free website builder, free project management software and Softaculous ‘one-click’ installer supporting a wide range of applications. The project management offering is an unusual freebie.
VPS and dedicated server hosting both come with free client billing software, 3 IP addresses and a free Enom domain reseller account.
JaguarPC Money Back Guarantee / Cancellation Policy
To cancel a JaguarPC account, customers must complete a cancellation form in the control panel and they will not be refunded any fees prior to the cancellation date. There is a 30-day money-back guarantee which will refund any customer’s charges if they cancel within the first 30 days. Domain name registrations and other add on fees are exempt from this refund policy, which is fairly standard.
JaguarPC compare quite favourably against the majority of other hosting companies. They offer a range of the usual hosting options, but the Hybrid plan points to a level of innovation beyond the scope of its competitors.
Whilst the 30-day money-back guarantee is fairly standard for hosting packages, the level of support is impressive. The customer forum and social media channels are an indication that the company is keen to interact with its customers to help them get the best out of their hosting.
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|Linux Web Hosting||Unlimited||View Plan|
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