Used to be really nice VPS hosting (I signed up with VPSNext before it got bought by these guys), but now it's just ridiculously horrible!
The connection speed are insanely slow .. transferring files between the servers at 60kb/sec and every site on the account is not accessible and times out cause of it .. every time someone is downloading or watching a video on my site - same thing happens .. just horrible.
Been with them for years and loved it, but for the last year or so it just became a horrible mess... now leaving them to another server provider and can't even transfer my content. :(

DO NOT USE THIS COMPANY.

I too was bitten by an auto-renewed account that I don't want, and since there seems to be no way to turn off the "auto-renewal" I will need to be very diligent come time for my next renewal since they will not refund any of your money for any reason.

Worst Customer service attitude I have run into in all my years on the internet.

Jumpline hosting pricing for small business users is at the high end of the spectrum, while my experience with service and problem resolution was at the low end of the spectrum. There were interface issues with my email client that Jumpline was not able to resolve. (The new service I transferred to - Hostgator, provided automated tools to configure the email client and everything was seamless).

Several contacts with Jumpline's customer support brought a response to point me to their FAQ's and trouble shooting guide.

Buyers beware - signing up with Jumpline was like lodging at the Hotel California - you can check out any time you like, but you can never leave. Jumpline makes it difficult to cancel your account, requiring you to speak to a live person, which resulted in long waits on hold and someone who simply refused to believe I would truly want to switch. There are many excellent hosting services for small businesses. My two year experience with Jumpline was this is a company pricing at the premium level and providing substandard service and capabilities.

Be very careful using Jumpline for hosting, and read the terms of service very carefully. I was going to try them out to host Rails (via Railshosting) and forgot to cancel my account when I changed my mind. Unfortunately, I didn't get the invoice from them - I think the spam filter caught it, and they billed me for another year I didn't want.

When I contacted them the next month, they simply pointed me to the terms of service and refused to refund my account in any way shape or form.

I have never dealt with a company like this, and will never, ever do business with them again in the future. I find their attitude unprofessional.

The best part was the billing person who tells me that they can't refund my money because they have to service the account for the next year. I said "service what, there is no data on your servers?" He said is was because they have to have allocated space. I told him to simply delete it, and apparently that is impossible.

Which, of course, begs the question of the technical competence of the organization, which must be close to nil.

This company isn't horrible unless you need help. Then they are useless. If you want to talk to a person you have to go through the slow online chat process, and then they just want to blow you off. Finally after the person could not tell me the answer to my problem I insisted on talking to a real person. So I finally got the number and waited on hold for about 15 minutes. The person I got couldn't answer any billing questions and the person who has any knowledge about billing and billing policies had left the office for the day by 3:00 PM. I have never received a response back, and all I want to do is cancel my service. I don't want my money back. I just want to be done with them. So avoid this company because they will hold you hostage for at least a year no matter what you do.

Do not use this web hosting company!!!!

I've been with them for several years and it has been continually frustrating. the only reason that I haven't moved yet is because I have a web design company and I am hosting all of my domains, subdomains, staging servers and emails. It is a bit of a task to transfer everything over.

Today sealed the deal. My website and email have been down for 24 hours!!!! Unbelievable.... 24 hours!!!! I've put in service tickets and called customer service and keep getting the same result: "Thank you for your patience, your site should be up in a couple of hours."

Did I mention this is the second day our office has been without email for a whole day in the last month.

STAY AWAY FROM JUMPLINE!!!!!

I originally started with Christian Web Host, for which I never had a complaint. At some point they were either bought by Jumpline.com or farmed out most of their operation to Jumpline.

The conversion to Jumpline was advertisied as few hours of server upgrades. Wound up being several days as they were physically moving the severs to a new location which was not disclosed in advance. I moved all but three sites.

Recently, without notification at all, major changes were made without notification which included their modifying scripts, new control panel (plesk vs. CPanel) and PHP that does not display errors. Note that any site that is published from the customers PC was now out of sync and the customer (me) only found out when they published over-writting the modified scripts.

Assuming the lack of errors from PHP is resolved I guess they are OK for price and features which hasnt changed yet (but probably will without notification), but I have no confidence in their business practices. Getting information from support is like pulling teeth.

I would not recommend Jumpline to anybody and will probably move the remaining three sites in a timely manner.

Mike Crane

After some frustrating issues with other Host providers I decided to try out Jumplines VDS system.

Normally wih many hosts one can upload a zipped file to their server and then extract it, this preventing over use of bandwidth and clogging up network resources.

Well I uploaded a 5mb zipped file via their online file manager and clicked 'expand', it failed with an error. So I left a support ticket and received a sarcastic response: "Because the server you've uploaded to isn't your desktop.'

For crying out loud! for many years I have uploaded zipped files without ever experiencing this kind of problem.

I also sent three other questions, on their website it says fast response and withing four hours. A day has passed and I am still waiting for a reply!

I won't be staying with them.

Steer clear.

This company's customer service is the worst I have dealt with. Their tech's don't seem to really understand anything technical.

Some don't know the SQL server can go down. Other's don't understand SQL operations and when escalated I still get no where. I had a question on obtaining CREATE VIEW privs. Ended up being easier to delete the database and recreate it because an upgrade to the server allowed the priv but didn't give it on existing databases and the nitwits didn't know how to administer the server to give this permission to existing databases (even after I told them what to do).

No one seemed very versed in their features and options either. When the SQL server goes down they refuse to honor their 99.9% uptime guarantee. They actually figure 99% (two -2- nines) not 99.9% (three -3- nines) and that's a BIG difference.

They tend to close their tickets prematurely. We're talking about them sending a response (even if it's a question!) and then closing the tickets. Probably to keep their queue looking nice and clean and not get yelled at by their boss for having to many open tickets.

I'm actually hosted on digitalspace.net which is now owned by jumpline.com. Digitalspace was bought out a couple years ago and the service has gone straight down since the buy out. I'm so very disappointed. I'm currently waiting for my contract to end and will be jumping ship.