Jumpline has hosted my site for almost seven years. Never disappointing. Superb support by a friendly and skilled staff. Uptime excellent. A techie's paradise or a new users oasis.

Jumpline hooked me because they were recommended by Interspire who make a product called SendStudio for bulk email management. We were at Webhost4Life but started sending bulk email to subscribers. Webhost4Life didn't seem to care that we were running into time outs in our email sending and Interspire recommended Jumpline. After investigation it appeared that Jumpline's setup meant far more security and we had been hacked before at Webhost4life. So that's why we went with them. I've never had a problem with email sending since, BUT I've had horrid experience with customer service, poor uptime and reliability, and an elementary feature that you have to pay extra for is spam filtering. Jumpline is already stupid expensive, and then they want you to fork out more cash for spam filters. It's also very slow compared to other servers

I originally started with Christian Web Host, for which I never had a complaint. At some point they were either bought by Jumpline.com or farmed out most of their operation to Jumpline.

The conversion to Jumpline was advertisied as few hours of server upgrades. Wound up being several days as they were physically moving the severs to a new location which was not disclosed in advance. I moved all but three sites.

Recently, without notification at all, major changes were made without notification which included their modifying scripts, new control panel (plesk vs. CPanel) and PHP that does not display errors. Note that any site that is published from the customers PC was now out of sync and the customer (me) only found out when they published over-writting the modified scripts.

Assuming the lack of errors from PHP is resolved I guess they are OK for price and features which hasnt changed yet (but probably will without notification), but I have no confidence in their business practices. Getting information from support is like pulling teeth.

I would not recommend Jumpline to anybody and will probably move the remaining three sites in a timely manner.

Mike Crane

After some frustrating issues with other Host providers I decided to try out Jumplines VDS system.

Normally wih many hosts one can upload a zipped file to their server and then extract it, this preventing over use of bandwidth and clogging up network resources.

Well I uploaded a 5mb zipped file via their online file manager and clicked 'expand', it failed with an error. So I left a support ticket and received a sarcastic response: "Because the server you've uploaded to isn't your desktop.'

For crying out loud! for many years I have uploaded zipped files without ever experiencing this kind of problem.

I also sent three other questions, on their website it says fast response and withing four hours. A day has passed and I am still waiting for a reply!

I won't be staying with them.

Steer clear.

This company's customer service is the worst I have dealt with. Their tech's don't seem to really understand anything technical.

Some don't know the SQL server can go down. Other's don't understand SQL operations and when escalated I still get no where. I had a question on obtaining CREATE VIEW privs. Ended up being easier to delete the database and recreate it because an upgrade to the server allowed the priv but didn't give it on existing databases and the nitwits didn't know how to administer the server to give this permission to existing databases (even after I told them what to do).

No one seemed very versed in their features and options either. When the SQL server goes down they refuse to honor their 99.9% uptime guarantee. They actually figure 99% (two -2- nines) not 99.9% (three -3- nines) and that's a BIG difference.

They tend to close their tickets prematurely. We're talking about them sending a response (even if it's a question!) and then closing the tickets. Probably to keep their queue looking nice and clean and not get yelled at by their boss for having to many open tickets.

I'm actually hosted on digitalspace.net which is now owned by jumpline.com. Digitalspace was bought out a couple years ago and the service has gone straight down since the buy out. I'm so very disappointed. I'm currently waiting for my contract to end and will be jumping ship.