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Is JumpLine.com the host for you?
Last reviewed Aug 26, 2014
$ 4.97 / Month
Terrible uptime... two long outages (more than an hour) in the past two months. First time was supposedly because someone forgot to reboot the server after a software update. Inexcusable... the server was basically going to be down indefinitely until a customer complained.
Second time is right now, I'm waiting for them to respond. They have online chat of minor benefit and you can email/call them as well. Unfortunately the service has gone downhill - I've been a customer since the early 2000s when they were DigitalSpace. I can't wait to transfer my account elsewhere now.
I have been with Jumpline since 1998 and I must say that I always been satisfied with the products and the service. At one point, I was hosting 6 domains on Jumpline and every time something went wrong, I got a fast and pro service and support. Easy to use and enough applications to meet my needs. Ratio price-quality / price is , in my mind, excellent.
I read some of the reviews and I'm surprised. I started with DigitalSpace.net with an account that has it's own IP address. Looks like they got bought out a couple times and I'm thankful to say I'm grandfathered in. The old company was good but had a few security issues.
Looks like other commenter had problems with customer support. Since I haven't had to contact them for anything, I can't say I can judge.
I have been using Jumpline for over 15 years. Their support department is very responsive and knowledgeable. In the years that I have used them I can only think of one time that they went off-line. They are reliable and responsive. They offer a wide variety of products. Every time my small business transitions to keep up with the tines, Jumpline has had a product that I could move seamlessly into.I recommend them highly. They are a one-stop shop. I look forward to the next 100 years or so with them!
I have never had a problem at Jumpline that wasn't solved within about 24 hours. They have been extremely helpful in installing security certificates which were too confusing for me. I can't remember a single down time, the web site has always been online. If one of the techs was unable to solve a problem I was immediately assigned to someone higher up. I'm not a newcomer, I've been with them for several years.
I would absolutely recommend them to anyone looking for a web host.
I am a client for a very long time , I use Jumpline for my business , I am very satisfied with the service , great support and constantly uptime , not to mention at a lower cost rate, I would not switch to another provider as Jumpline.com is all you need ..
After 10 years of having JumpLine as my provider for several websites; having talked with several webmasters with other providers; I am certain that I will stay with JumpLine and here;s why:
1. Reliability - always up, contacts always available to help with only minor speedbumps as problems (that often were my fault).
2. Features - what is offered like email etc. is state of practice and sound service.
3. When it comes to appraisal the grass is always greener on the other side of the fence. But often the other side is worse and the hassle isn't worth any price difference.
I have and will continue to recommend JumpLine to my fellow webmasters.
I've used Jumpline (used to be Surfspeedy) for quite a few years now. I am "self-taught" regarding coding, etc. and found the panel very user friendly and ANYTIME I've been confused or had a question all I've had to do is contact them either through email or phone and they're right there for me...I personally feel that their support is excellent. They work really hard to make sure my internet experience is as stress-free as possible and things are running smoothly. Even more important, I TRUST them. To me, that's essential. I can only remember one time where there was "down-time" and it's been a while ago, and we were warned...I believe they were upgrading...and it went well. The only thing that I was a little bit disappointed with in the beginning, was that when I started, my domain name cost was a lot less than it is now. I think I had only paid $5 or $6 for it the first year, and assumed it would stay that price each year. That was not the case. However, it's not outrageously expensive now...just a bit more than I had wanted, and expected. All in all, I LOVE Jumpline, feel safe and comfortable using them and working with their staff and support team has been a pleasure!
Jumpline rocks. I have been a happy customer since 1999, and jumpline never let me down. Support is fast and accurate, no downtime for my hosted domains, a host of options to tinker and configure your site as needed. Everything for the no-hassle business owner, a playground for students and developers. No worries about security.
Expensive and TERRIBLE support from customer service. The domain renewal is expensive, the online portal is slow and ridiculous, their tech support are dumb, they are slow, they have to process most requests manually despite an online manager. This is not suitable for anyone.
I'll admit right up front that I can't offer a comparison to other similar services. I've been with Jumpline about fifteen years. I've had very few problems with them. A couple of times, they made changes to my plan without notifying me, There have been technical support issues that they won't help me with, but it is their policy with their VDS products that they can't support all of the things they allow you to do with hit. I actually think that is reasonable, since they can't possibly be expected to support other vendor's products beyond simple settings recommendations. Still, they've been helpful a couple of times when it wasn't really their responsibility. I like that I can install all sorts of software from various repositories. I just have to be willing to sort out the problems I create by doing so.
My biggest complaint is the expense of their Email Defense product and their lack of willingness to let you use other solutions. Maybe I'm unrealistic, but I think that $4.95 per month to protect one address is too much.
Customer support always seems to respond within a few hours, usually only one or two. If you buy their VDS product, you should be pretty savvy. It's powerful and usually requires a lot of skills to wield that power.
I wouldn't recommend Jumpline to anyone for any reason. VERY expensive. TERRIBLE service.
I became a Jumpline customer after being a Hostican customer. I can't say I was a "happy" Hostican customer, after they switched off my hosting without notice.
Jumpline are worse.
No sooner had they taken over Hostican, than my site speed started to grind. It was like my 3 page text only site was on a dialup server in Antarctica.
Then, as cool as cucumbers, they switched off my site without notice. No invoice, no warning. Nada. Then they demanded some exorbitant fee within days to have it switched back on or lose everything.
I don't respond well to that type of threat, so I let my site fall over. And signed up with a new webhost for less that a quarter of what they were asking.
The database of the website I hosted with them, aws corrupted due to a crashed disk. They found out that the backup was also corrupt, so basically they lost my website which I had for 13 years!! I still can't believe it.
Right now I am having problems with Jumpline. I wanted to change from month to yearly charge but they want to charge a number that is no where in the site.
The way they write in the site is sneaky. Discount prices are just for the first month but the problem is they write it the same way as the other prices with just a different colour.
In their site red means, you are going to be ripped out.
They never lose money, they are never wrong.
I was originally with SimpleHost, which magically got sold/acquired/turned into Jumpline with no notification. Since then, everything went downhill. This is my last year with Jumpline. They are far more expensive than alternatives and offer very middling product at a premium price. On top of that, their customer service is arrogant and dysfunctional. On three separate occasions over the last year I was looking for technical support and received only an ambivalent, surly response. All three times I had to call back in order to get a different person in order to get my issue resolved. I'll probably bail before my current contract is up; I use another host for another website and I'm moving everything to them.
There you have it.
Jumpline SUX! For 21 days now I've been unable to Forward e-mails through an account I've had with them for nearly a decade (but haven't used except for e-mail for about four). Their first 'support' tack was to try to tell me that the problem was with my e-mail client settings - which hadn't changed in years. Then they said that the shared server hosting my e-mail accounts had been 'accidentally blacklisted' and that they would fix the problem. That was ten days ago. Now they are telling me that I can ONLY Forward e-mails between accounts on the same domain. I wrote back that that was crap.
Then I asked them to " Please send me the EPP/Authorization Code necessary to transfer my domain and hosting services" to another hosting service. Funny, they used to respond (albeit incorrectly) within a few minutes. Now I haven't gotten a response for about 5 hours. Let's see what happens if I call them. Well, maybe tomorrow; it's too late t call by now.
All I can say is DON'T USE THEM!
This is the worst hosting company I've ever come across. First of all, it used to be another company called Ihost.com. Jumpline must have bought them out. I received an e-mail that my account automatically renewed for $143.00. When I called to tell them that I did't want the service and to put my money back, they said no, they don't give refunds.
So, I figured, if I paid for the service, I might as well take advantage of it since I wanted to start another blog anyway. Here's where it gets even worse. I went into the control panel and it is so antiquated it is unbelievable. It is so hard to manuever! I wanted to install word press and they told me I had to do it manually. I work full time and only have time after I get home to talk on the phone and they close at 9pm! I never got WP installed because their control panel is not user friendly.
More bad stuff about them. When I called to let them know that I do not want to continue the service when the contract is up on December, they said that I can't cancel it now, but have to wait 30 days before the due date. They said they would take me off of auto renew though. They are so full of it. They really think that I will forget and they will then try to charge me again. Well, that's not going to happen.
I hope people read this and NEVER buy their service EVER again!
I have 3 dedicated servers with them. Used to be good but now, rubbish. My hardware isn't monitored despite claims that it is. It goes offline frequently and if I'm in a meeting or on a plane, etc, at the time, then it simply stays offline until I ask them to reboot. Even then it can take up to a DAY before anyone bothers to fix the issue. They simply do not care about up time. It's a shame because they used to be a very good company and it's going to be a real pain to migrate my 3 servers, but I have no choice. Avoid.
I have made the huge mistake of having Jumpline control my website and email and it has proven to be a massive error and I beg whoever is considering them to look else ware. Every aspect of their service, help desk, stability...essentially everything that we pay for is simply put a disaster. I do not know how they stay is business when their business is hosting and they can;t keep their hosting up and running with ANY degree of consistency. I have lost thousands of dollars in business because of their TOTAL INCOMPETENCE and in this day and age of technology they are operating like it is fine to be down for hours or days. BEWARE!
I didn't choose Jumpline. They bought out my previous host 100 Megs, who were 100% reliable. I don't remember any downtime at all in the 10 years I was with them. Jumpline goes down for several hours every month. They always have an excuse, like their server blew up. What, they don't have backup servers?! Their customer service is terrible (they send form letters that don't actually answer your questions). Stay away!
Used to be really nice VPS hosting (I signed up with VPSNext before it got bought by these guys), but now it's just ridiculously horrible!
The connection speed are insanely slow .. transferring files between the servers at 60kb/sec and every site on the account is not accessible and times out cause of it .. every time someone is downloading or watching a video on my site - same thing happens .. just horrible.
Been with them for years and loved it, but for the last year or so it just became a horrible mess... now leaving them to another server provider and can't even transfer my content. :(
DO NOT USE THIS COMPANY.
I too was bitten by an auto-renewed account that I don't want, and since there seems to be no way to turn off the "auto-renewal" I will need to be very diligent come time for my next renewal since they will not refund any of your money for any reason.
Worst Customer service attitude I have run into in all my years on the internet.
Their customer support is prompt when it comes to technical issues and such.
After a previous host (ifroggy) was 'absorbed ' in to Jumpline.com, they started to bill me at $120.00 for 1 years hosting. I originally only paid $50.00. After contacting them, they reduced my bill to $59.70. When I told them I wanted to cancel they started to give me the run around about where and how to cancel and that there is a 30 day period in which I am allowed to cancel. Furthermore, they refused to refund my the money, instead they issued me a credit for my other account (which I verbally cancelled on the phone) and JumpLine again decided to charge my credit card AGAIN.
I would be aware of their billing practices.
I am sure you can find a better host elsewhere.
I have 47 clients websites with them and all sites are down and have been for 14 Hours. They can't tell me when the servers will be back. All they can say is "Hopefully" we will have you back up tonight. If your website must be up all the time and if you need support then Jumpline is not the company to use. I should have known since this company has changed owners 3 times in the last year.
Jumpline hosting pricing for small business users is at the high end of the spectrum, while my experience with service and problem resolution was at the low end of the spectrum. There were interface issues with my email client that Jumpline was not able to resolve. (The new service I transferred to - Hostgator, provided automated tools to configure the email client and everything was seamless).
Several contacts with Jumpline's customer support brought a response to point me to their FAQ's and trouble shooting guide.
Buyers beware - signing up with Jumpline was like lodging at the Hotel California - you can check out any time you like, but you can never leave. Jumpline makes it difficult to cancel your account, requiring you to speak to a live person, which resulted in long waits on hold and someone who simply refused to believe I would truly want to switch. There are many excellent hosting services for small businesses. My two year experience with Jumpline was this is a company pricing at the premium level and providing substandard service and capabilities.
Be very careful using Jumpline for hosting, and read the terms of service very carefully. I was going to try them out to host Rails (via Railshosting) and forgot to cancel my account when I changed my mind. Unfortunately, I didn't get the invoice from them - I think the spam filter caught it, and they billed me for another year I didn't want.
When I contacted them the next month, they simply pointed me to the terms of service and refused to refund my account in any way shape or form.
I have never dealt with a company like this, and will never, ever do business with them again in the future. I find their attitude unprofessional.
The best part was the billing person who tells me that they can't refund my money because they have to service the account for the next year. I said "service what, there is no data on your servers?" He said is was because they have to have allocated space. I told him to simply delete it, and apparently that is impossible.
Which, of course, begs the question of the technical competence of the organization, which must be close to nil.
This company isn't horrible unless you need help. Then they are useless. If you want to talk to a person you have to go through the slow online chat process, and then they just want to blow you off. Finally after the person could not tell me the answer to my problem I insisted on talking to a real person. So I finally got the number and waited on hold for about 15 minutes. The person I got couldn't answer any billing questions and the person who has any knowledge about billing and billing policies had left the office for the day by 3:00 PM. I have never received a response back, and all I want to do is cancel my service. I don't want my money back. I just want to be done with them. So avoid this company because they will hold you hostage for at least a year no matter what you do.
Do not use this web hosting company!!!!
I've been with them for several years and it has been continually frustrating. the only reason that I haven't moved yet is because I have a web design company and I am hosting all of my domains, subdomains, staging servers and emails. It is a bit of a task to transfer everything over.
Today sealed the deal. My website and email have been down for 24 hours!!!! Unbelievable.... 24 hours!!!! I've put in service tickets and called customer service and keep getting the same result: "Thank you for your patience, your site should be up in a couple of hours."
Did I mention this is the second day our office has been without email for a whole day in the last month.
STAY AWAY FROM JUMPLINE!!!!!
Jumpline hooked me because they were recommended by Interspire who make a product called SendStudio for bulk email management. We were at Webhost4Life but started sending bulk email to subscribers. Webhost4Life didn't seem to care that we were running into time outs in our email sending and Interspire recommended Jumpline. After investigation it appeared that Jumpline's setup meant far more security and we had been hacked before at Webhost4life. So that's why we went with them. I've never had a problem with email sending since, BUT I've had horrid experience with customer service, poor uptime and reliability, and an elementary feature that you have to pay extra for is spam filtering. Jumpline is already stupid expensive, and then they want you to fork out more cash for spam filters. It's also very slow compared to other servers
I originally started with Christian Web Host, for which I never had a complaint. At some point they were either bought by Jumpline.com or farmed out most of their operation to Jumpline.
The conversion to Jumpline was advertisied as few hours of server upgrades. Wound up being several days as they were physically moving the severs to a new location which was not disclosed in advance. I moved all but three sites.
Recently, without notification at all, major changes were made without notification which included their modifying scripts, new control panel (plesk vs. CPanel) and PHP that does not display errors. Note that any site that is published from the customers PC was now out of sync and the customer (me) only found out when they published over-writting the modified scripts.
Assuming the lack of errors from PHP is resolved I guess they are OK for price and features which hasnt changed yet (but probably will without notification), but I have no confidence in their business practices. Getting information from support is like pulling teeth.
I would not recommend Jumpline to anybody and will probably move the remaining three sites in a timely manner.
After some frustrating issues with other Host providers I decided to try out Jumplines VDS system.
Normally wih many hosts one can upload a zipped file to their server and then extract it, this preventing over use of bandwidth and clogging up network resources.
Well I uploaded a 5mb zipped file via their online file manager and clicked 'expand', it failed with an error. So I left a support ticket and received a sarcastic response: "Because the server you've uploaded to isn't your desktop.'
For crying out loud! for many years I have uploaded zipped files without ever experiencing this kind of problem.
I also sent three other questions, on their website it says fast response and withing four hours. A day has passed and I am still waiting for a reply!
I won't be staying with them.
This company's customer service is the worst I have dealt with. Their tech's don't seem to really understand anything technical.
Some don't know the SQL server can go down. Other's don't understand SQL operations and when escalated I still get no where. I had a question on obtaining CREATE VIEW privs. Ended up being easier to delete the database and recreate it because an upgrade to the server allowed the priv but didn't give it on existing databases and the nitwits didn't know how to administer the server to give this permission to existing databases (even after I told them what to do).
No one seemed very versed in their features and options either. When the SQL server goes down they refuse to honor their 99.9% uptime guarantee. They actually figure 99% (two -2- nines) not 99.9% (three -3- nines) and that's a BIG difference.
They tend to close their tickets prematurely. We're talking about them sending a response (even if it's a question!) and then closing the tickets. Probably to keep their queue looking nice and clean and not get yelled at by their boss for having to many open tickets.
I'm actually hosted on digitalspace.net which is now owned by jumpline.com. Digitalspace was bought out a couple years ago and the service has gone straight down since the buy out. I'm so very disappointed. I'm currently waiting for my contract to end and will be jumping ship.
Jumpline.com was founded in 1997 by Marc Hardgrove, Rob Kaufman and Rick Barber. It provides web-hosting solutions to both business and personal websites.
Company and Services
Jumpline is a privately owned company that has built up a solid customer base over the last ten years. It now provides hosting solutions to over 65,000 customers and these are made up of both business and personal users.
The company aims to provide a wide variety of services in order to accommodate users' varying needs, including over 40 web applications.
Jumpline believes that one of the reasons for its success is the quality of its technical infrastructure. This includes VDS (Virtual Dedicated Server) technology, which offers a greater level of security and flexibility for users’ websites as each is, in effect, run independently of all the others on the machine.
As opposed to ‘shared hosting’, a VDS means that users have autonomy and the added benefit of being able to add extra applications. As well as VDS, Jumpline offers other web hosting packages such as VPS (Virtual Private Server) and shared web hosting for a basic website presence. The Jumpline infrastructure is backed by Dell Servers and Cisco Networking Equipment and it has partnerships with Sphera Corporation and Cogent Communications.
All of the hosting systems are backed up daily by Tivoli Storage Manager, which customers can quickly access if there is any problem with their website. Further back-ups are performed on a weekly and quarterly basis.
Jumpline has developed a steady increase of customers based on a reputation for reliability. The workforce is small but customer-focused and the company offers 24/7 support.
The Jumpline data center is located in Columbus, Ohio, as is the company head office. It is one of only a handful of Qwest Cyber Centers.
JumpLine is a web hosting provider that specializes in Linux based web host services.
They do not have any introductory pricing schemes. That means that when you renew, the price remains the same as the introductory price.
This company has a number of specialized dedicated services and managed services platforms, and they require that you call to order these services so that they can configure and set up the system exactly as you need it.
Free domain registrations come with each of their three layers of shared web hosting plans.
The company has domain registrar services on their site that are open to customers and the public. You can secure popular domains with just a few clicks and find Top Level Domains (TLD) that are available and will get your business seen.
The company has a thirty day money back guarantee in place on their hosting services.
This company offers a number of VPS options under the brand name Virtuozzo that is broken up in 512, 1024, and 2048 memory level types.
The company is available for support on their phone around the clock and offer chat and email support as well.
You will find their support is provided in English only on all of their points of presence, including chat, email and phone.
Founded in 1997, the company is based in the United States out of Columbus, Ohio.
Their world class data center infrastructure is based in the cities of Columbus, OH and San Diego, CA
On their shared web hosting platforms the supported programming languages include PHP, Perl, Ruby, and Ruby on Rails.
JumpLine does not have a reseller program.
The JumpLine affiliate program has a number of supporting features and an ecosystem of links, graphics and tools that help participants make money for referrals. They pay by check at certain thresholds defined within the program.
The company does not have a site transferring concierge service, but they do have their support personnel available to help if there are issues moving over to their service on your own.
The company provides the environment you need to run WordPress easily with PHP and MySQL database. You will find this software will launch and run easily on their high speed systems.
You can host up to an unlimited amount of domains on any of their shared web hosting plans and you are only hypothetically limited by the limits of storage space and monthly data transfer under the plan you acquire.
The company offers SiteBuilder, which is a software package that lets you easily build, deploy and maintain professional looking websites.
With nearly twenty years of experience, the company features a highly evolved data center environment with security features and practices that are modern such as firewalls, detection and prevention measures.
PrestaShop could be installed on their shared web hosting plans, but it is not a software that is provided from themfor installation.
The requirements to install Joomla are available for users to install as they need, but it is not provided for install by them. Joomla is supported through open communities and found on web hosts across the spectrum, but not necessarily by the company's support team.
Migrating WordPress is a matter of using native control panel tools to move files, databases and configurations and these are all available tools on their platform. Despite there not being a service that does this for you, you will find easy support for moving these kinds of sites on the web or with the help of their support when needed.
You can easily install the e-commerce software of your choice on their shared web hosting plans. They do not provide SSL or shopping cart software but each of these things are openly available and suitably hosted on their platform.
Image heavy websites may run into limitations on their shared web hosting plans due to the available disk and bandwidth defined in those plans.
Magento installations can be performed on their shared web hosting plans as the environment generally supports what you will need to run it.
You can choose between Plesk and cPanel control panels for site management and configuration.
They accept all major credit card payment methods like Visa, MasterCard, and Discover. They also accept PayPal and electronic checks.
JumpLine has a 99.9% uptime guarantee that is backed by service credits, it is recommended that you call for details.
They do not have any enhanced security features available with their shared web hosting plans.
They do not have any CDN services available on their site.
Their pricing is set up for monthly or yearly service terms. Yearly services get an overall price reduction.
WHOIS domain privacy protection is included with each domain name registration at no additional cost.
They back up their services on a daily backup schedule that are made available based on your plan choice for either 10, 15 or 20 days.
Any of their services could easily handle a five web site deployment as you have unlimited options on each of their plans.
Email is restricted by your plan of choice to 100, 150 and 200 accounts and restricted to the disk space allowance within your chosen plan size.
This company has no limits on their plans in terms of disk and bandwidth, but the provider is the ultimate decider of what kind of usage is acceptable on their systems.
The company does not regularly provide promotions to students, non-profits, and schools, but they do promote sales and other incentives from time to time.
Google promotions or advertising credits of any kind are not a part of their web hosting packages.
Streaming video is best suited for dedicated resources or shared web hosting platforms that have been specially engineered to support streaming sites. This is not one of those platforms and you would have trouble running that.
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