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Is Knownhost the host for you?
Last reviewed Jun 11, 2016
$ 23.75 / Month
Very happy so far with Knownhost. I have only been with them for a few weeks, but while getting my site up and running and getting my speed to where I want it, the support has been amazing. They have email only support, and they are very responsive. Once you send them a question they typically take a matter of minutes to respond. The best part of their support is the quality, and the depth of knowledge of the support team working there. I have contacted them dozens of times, and my questions are always quickly answered by people who know what they are doing. Coming from a shared hosting environment to a VPS, that support is extremely important. I also love the speed, and consistency of speed my sites have now. With shared hosting, my site load times were typically 2 to 3x slower during the day. With the knownhost vps, speed is quicker, and stays that way all the time. With Knownhost I am using one of their new SSD-1 package with CPanel added on. Very impressed so far :)
They have great support that responds very rapidly but rarely fix problems. They have also a great sales team that is very polite, with job of getting as much money out of your pocket even if the service won't be of any use for you. They don't take the time to give you real guidance. You have been warned.
My first hosting provider is HostGator but their customer service is so late. I had a question about SSL Error and they got 4 days to solve it. That's the main point I'm leaving Hostgator service because 4 days my website totally down. But KnownHost give me a Great Service and Knowledgeable customer services to improve my business. Actually If you are looking for a VPS host I would recommend giving them a try.
I've been more than one year with them and I only have positive things to say about this great company. My business is growing fastly after migrate with them, their fast support is simply amazing and abuse department very efficient. Maybe is not a cheap hosting provider but each penny spent it's a great deal.
I really enjoy my stay at knownhost, they really awesome hosting provider with top notch support and always respond my ticket under 7 minutes! before knownhost my old webhost is also reputable with lot of good review. I decided to moved to knownhost because:
1.My old provider raising up the cost and support keep getting slower
2.Besides more cheap Knownhost support is more awesome than my old hosting
So after search in webhostingtalk and after read countless review I decided to moved my websites to KH and they even provide me free migration and they also do it without any downtime! Everything so smooth since I joined Knownhost
I believe it is my last resort if they keep the level of support like this
I have a VPS with KnownHost that hosts my blog/website and I've been with them now for more than three years.
I've had a couple of instances where I couldn't figure something out, and it turns out it was my own ignorance. But, their support responded within minutes and helped me out to resolve my issue.
I also found when I was researching providers that they are tops in their industry for up-time (www.hyperspin.com/en/ranking.php?type=2&s=10), another plus.
I rated less stars on features, because I don't use a whole of things outside of the hosting platform. Others might have more to say about features. And, I rated less stars on value, since they're not the cheapest out there. I also think that cheaper isn't necessarily better, though, especially with technology providers.
In the end, I strongly recommend giving KnownHost a try before trying other providers. I believe their service will impress you.
I wish I had the same experience as the others who reviewed this web host, but I did not.
I had a managed VPS account with Knownhost. I thought I was setting up an ideal situation, a smaller provider would mean personalized service, and the company has (or had rather) a data center close to our customer base.
Personalized service was never a problem. Getting technical support to make the right changes or talk to each other or read a support log before answering a question on an ongoing issue was. From the time we setup the domain on the VPS through the closing of our account 9 months later was an absolute nightmare. From the very beginning. Their tech support messed up the DNS on our maintained server which left us with no email for a week.
And to top it off, after their technician admitted that this was their fault and that we definitely should have been refunded a month's worth of service (under $30), the support manager reviewed the ticket (I guess they do read them after all) and said that their tech support couldn't be responsible for changes they made on a maintained server.
At that point I wanted to drop them and honestly I should have because it didn't get any better for the remainder of the time we had the account active.
I have dealt with KnownHost for several years and I can honestly say that you will find no better hosting company anywhere (I have used most of the major hosting companies over the last ten years so I know what I'm talking about). Their level of support is unmatched in both efficacy and accommodation of their customers' and their uptime is second-to-none. I honestly have no idea how KnownHost provides the level of support and service that they do at such a competitive price. Other hosting companies could learn a lot from this outfit.
I was looking for a better solution for my VPS which could run my web application smoothly. With over 100,000 daily pageviews and heavy PHP/MySQL load, my previous Hosting Provider based in Italy couldn't meet my needs anymore, with countless VPS hangs (and the tech support was not free of charge, the cost was almost the entire monthly fee, per hour!).
I spent many days reading hosting websites and forums, searching for the best VPS out there, and I heard good things about Knownhost so I decided to give it a try.
When I switched to Knownhost, I discovered a whole new world, literally. With a VPS configuration comparable with my previous one (at 1/3 of the cost!) my web app now runs without problems, my VPS never stopped, and the server load remains costantly under 1%.
A further praise should be done to the Technical Support team: every time I had a doubt, or I needed help for some configuration, they helped me and they solved the problem for me! They usually answer to my support tickets almost instantly, which never cease to amaze me :)
Given that English is not my native language, you can imagine that it took me a little time to write this review, but I did it willingly because I am convinced that Knownhost deserves recognition.
When you know you have a partner this reliable, any challenge is easier. I would definitely recommend Knownhost to my friends!
Great experience. They are very helpful and over the year of hosting my website was down for about 1 minute from small surge. Also they have some the best prices on the web, just an overall great hosting provider for VPS hosting.
I just switched to KnownHost after being a long-time customer of HostGator. WOW, I am amazed at how amazing KnownHost is. First of all, they helped me with the whole migration process. Continually updated me every step of the way, and everything went smoothly. The VPS that I have with KnownHost was nearly 2x better than what I was getting at HostGator, for almost 30% less than what HostGator was charging.
Besides the amazing prices and the migration assistance, KnownHost has some AWESOME support. When I put in a support ticket, it only takes them about 10 to 15 minutes to get back to me. That's some fast support!
Overall, I am very happy with KnownHost and will continue to use them for many years to come.
Based near Washington, DC in the USA, KnownHost is a privately-owned web hosting company. It claims to have 15 years’ experience in the industry and its CEO, Justin Sauers, oversees several related companies.
As a hosting provider, KnownHost focuses almost totally on managed VPS and managed dedicated hosting. Sister company RocketVPS provides unmanaged VPS hosting, and recently-acquired Uberhost focuses on its shared hosting packages. The three brands therefore cover all of the hosting services you’d normally expect one brand to offer.
Although KnownHost is an American company, its support staff are spread around the globe.
KnownHost Hosting Plans
KnownHost promotes two types of hosting plans, managed VPS and managed dedicated. All are Linux-only.
● Managed VPS hosting is aimed at users who are outgrowing shared hosting and may be looking to upgrade to the next level of power and performance. There are seven different managed VPS hosting plans on offer and these can be customised with a range of upgrades and add-ons. For example, users can purchase additional RAM or disk space, order extra bandwidth or purchase additional IP addresses. Note: software such as cPanel, WHM, DirectAdmin, Plesk and Softaculous is optional and offered only as a paid upgrade.
● KnownHost’s dedicated servers are located in its Texas data centre and are provided on a fully managed basis, so they’re ideal for newcomers and less technical users. There are currently three different servers on the site, and these can be upgraded with extra RAM, extra bandwidth or additional drive space. On these plans, cPanel is included in the price.
● Additionally, KnownHost offers shared hosting packages, but you’ll have to scour the site to actually get to the fine print. There are two plans, WebOne and WebTwo, and they seem to exist mainly as a stopgap for clients who are looking to move to a VPS. Shared hosting clearly isn’t a priority for KnownHost, so it’s not worth focusing on these in any detail.
KnownHost offers a 99.995% uptime guarantee; this is quite difficult to quantify at-a-glance, but it represents about half an hour of downtime every year. The company doesn’t keep its own stats, but it does provide a link to the HyperSpin website where its uptime is tracked and rated across 16 of its servers. (In total, the company has 200 servers, so this uptime figure can only really be used as a guide).
The main KnownHost data centre appears to be Colo4Dallas. It also uses a facility in Los Angeles, California and rents space at the Net2EZ data center in New Jersey. Test downloads are provided for all three data centres so that customers can decide which one is right for them; it’s worth doing this if you’re outside the US. All facilities are equipped with backup power, 24/7 security and CCTV.
I couldn’t find any up-to-date information about backups, although the website says backups are included on VPS hosting plans. It doesn’t specify anything about the backup service, though. An old help topic suggests that VPS accounts may be backed up every other night, but this post dated back to 2006, so it may be wise to check with KnownHost if you’re looking for a provider that will automatically back up your account. Manual backups are available providing you have paid for control panel software on your VPS or server.
KnownHost customers are provided with a very thorough knowledgebase and a download library full of useful manuals and software. Customers can contact support staff 24/7 through the ticketing system on the website or via email.
There is no telephone or live chat support.
KnownHost’s technical advisors are not necessarily based on-site. The company’s CEO has stated that support staff are located in the USA, Canada, Europe, Australia “and a few other locations”, meaning that customers may be connected to an advisor in a different continent.
KnownHost in the News
I didn’t find any negative press relating to KnownHost, and it appears that the company has not been the victim of any major hacks.
KnownHost Control Panel
At KnownHost, a variety of control panels are available on VPS hosting plans, including cPanel and Plesk. These are not free and must be paid for on a monthly basis.
On dedicated server plans, cPanel is included in the price.
KnownHost doesn’t offer any freebies to tempt new customers to sign up. The Fantastico one-click installer application is included on dedicated server plans, and that includes easy installs of software like WordPress. However, on VPS plans, Fantastico is an optional, paid extra. There’s nothing else on offer to tempt you to sign up.
KnownHost Money Back Guarantee / Cancellation Policy
All VPS hosting customers benefit from a 30-day money-back guarantee, providing they’ve not purchased anything from the company before. Customers who exceed their monthly bandwidth limit within the first 30 days cannot claim anything under this guarantee.
There’s no money-back guarantee for dedicated server customers.
Additionally, there are no refunds for mid-term cancellations on any plan.
KnownHost is a specialised brand that caters for people who want to make the jump from shared hosting to something more robust. As such, it has a narrow focus and a particular type of user in mind.
If you’re ready to sign up for this kind of hosting, KnownHost certainly seem to have the necessary expertise, and the 30-day money-back guarantee offers reassurance too. Bear in mind the location of the support staff, and the lack of a support telephone number, if you’re likely to need help getting started.
No Windows hosting plans are available, the company specializes in Linux VPS plans.
There do not appear to be any hidden fees, but if you use a promotional coupon, make sure you check the renewal price. VAT is not included in the list price.
Yes, the company specializes in dedicated and VPS hosting.
No, free domains are not included.
The company does not handle domain registrations.
KnownHost offers a 30-day money-back guarantee on all hosting packages, but dedicated servers are not covered.
The company focuses on VPS hosting, so a number of configurable plans are available.
No, this host relies on ticketing and claims an average response time of 5 minutes for support tickets, thanks to its global support staff.
KnownHost is a US company and English is the primary language.
The company’s head office is in West Chester, Pennsylvania, US.
The company relies on multiple data centers in California, Texas and New Jersey.
The company does not offer traditional shared web hosting and provides full root access on its servers, so you can tailor them according to your needs.
Yes. The company offers a range of VPS reseller services.
Yes, KnownHost has an affiliate program for VPS and dedicated server sales.
Yes, migration support is provided, as long as your current host uses one of the supported control panels.
While the company offers WordPress-specific plans, they are too powerful and expensive for novices with a single site.
Of course, as on all VPS plans, you can have as many sites as you like – you are only bound by the hardware.
No, KnownHost does not offer site builder services, as they target a different audience.
The company uses industry standard security, but since we are dealing with VPS servers, it’s ultimately up to you to secure the sites properly.
None of the plans are specifically designed for e-commerce, but they can be used in this scenario as well.
There is no autotransfer, but free migration support is available.
Yes – provided your current host uses one of the supported control panels.
No, you will have to purchase them yourself, but KnownHost offers support and installs them for you.
Yes. Depending on how much storage you need, you should be able to pick one of their VPS or dedicated plans.
Yes, migration support is available free of charge.
KnownHost offers cPanel, Parallels Plesk and Direct Access.
Yes, you can use PayPal. KnownHost also accepts Visa, American Express, and MasterCard.
KnownHost offers a 99.9% uptime guarantee on most plans and claims industry leading uptime rankings. The prorate policy is outlined in the company’s Service Level Agreement.
KnownHost specializes in VPS and dedicated plans, so much of the security is offloaded onto the customer. The company’s hosting facilities have backup power and around the clock security.
No. Downtime caused by internal services running on your server is not covered, along with ISP problems, natural disasters and scheduled maintenance.
Yes, monthly payments are available, as well as quarterly and annual billing cycles.
No, the company does not allow adult content, or illicit content like warez sites.
Yes, regular backups are used on VPS plans.
It all depends on your hardware and bandwidth requirements, so this is a decision you will have to make yourself.
The cheapest VPS-1 plan comes with 25GB of storage, while the next tier (VPS-2) comes with 70GB.
No. Each plan has a bandwidth cap.
Promotional coupons are sometimes available, but there is no standing discount policy.
Yes, three VPS packages with SSD storage are available, starting at 20GB of storage and 3000GB bandwidth.
You could use top tier VPS plans or dedicated plans for limited video streaming, but if you plan on hosting a lot of video, storage may be an issue even on top tier plans.
By far the best webhosting service I have ever used. The support they provided to me was the best customer service I've received from any company in the past 5 years.
They went to nth degree to help me move my website. They were very quick with their response as well.
I'm not well versed in programming or server setup and they took care of everything I needed done.
Would recommend to all my friends.
We have been on Knownhost for the last few years. Excellent uptime and intelligent speedy tech support is the biggest plus. You can even see our 2 year review post for more information.
Not so popular and most people might not know about it, but the fact that we host a heavy traffic top tech blog on it speaks for itself. We recommend it, and there is no affiliate interest here.
One of the best VPS web host out there, specially and mainly because of its rock solid uptime and customer support. Even if your website or server goes down (which is highly unlikely), you just need to open a ticket and your site will be up in no time. The only thing is that they do not have chat support but still their ticket support is as fast other web hosts chat support so hardly makes a difference. Have been hosting my website for the past 1 year without any complaint.
I have a nice VPS with Knownhost that I've run my main site: blifaloo.com off of for the last 3 months. 10k uniques a day just on that site and no downtime/slowdowns so far whatsoever. (My old VPS often died and needed restarting at that traffic level).
The only support I have requested from KnownHost was getting them to help me move my VPS to their servers. The support was friendly, patient, knowledgeable, and we managed to transfer my VPS to Knownhost with no noticeable downtime.
If you are looking for a VPS host I would recommend giving them a try.
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