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2 Krystal Hosting Reviews:

Is Krystal Hosting the host for you?

Last reviewed Feb 12, 2017

Key features

  • Uptime Guarantee
  • MySQL
  • Phone Support
  • Support Forum
  • Live Chat Support
  • Bitcoin

User Reviews - Total: 2

1 stars
1 stars
1 stars
1 stars
1 stars

Was this review helpful? Yes | No

Krystal took over Smart Hosting on the 1st of Feb, I only found this out when support response times went from 20 minutes to 17 hours and Krystal's header began appearing on support email auto responses.

Because I host a site that Krystal used to host they appear to have conflated my billing account with that of my customer, so any support tickets automatically cc'd my customer! My billing account has disappeared from the Smart Hosting website but no similar one has appeared on Krystal's and this month's hosting payment went uncollected.

Dozens of attempts to call Krystal failed, their support number would simply ring out over and over again. I was eventually able to get through to a receptionist who initially denied Krystal had taken over Smart Hosting, made every excuse under the sun, and eventually promised they would call me back urgently (on more than one occasion during the week). 7 days later I've yet to receive a call or see any formal notice of the change of ownership.

Ultimately I was forced to migrate all 33 websites I host to another provider, who unlike Krystal can actually answer the phone! Judging by the fact Krystal are still unable to answer their phones, appear to be busily disputing reviews on Trust Pilot, and have been forced to shut down their Facebook reviews page I'm far from alone in the utterly incompetent experience I've had. It's a pity they couldn't put as much energy into planning the merger as they've put into denying the bad experiences customers have had.

All in all they're simply incompetent, rude and deeply unhelpful. Avoid them at all costs.

5 stars
5 stars
5 stars
5 stars
5 stars

Was this review helpful? Yes | No

I've never actually reviewed anything online before but have had such awesome customer service this last week that I felt I should give them a glowing review as I'm actually that impressed. Yes they really are that good.

I originally moved to Krystal Hosting at the recommendation of a friend, and they were right.

The UK landline phone lines may only be manned during office hours but emails and requests sent via the chat box at the bottom of their main site are dealt with very promptly. The staff are always helpful and friendly, and they start working to resolve your problem immediately. Last time I needed support the person who answered went on to help me tidy up some old WordPress installs that I had.

Krystal have always been very patient with me despite me being one of those "little bit of knowledge" customers that probably have helpdesk workers tearing their hair out at times.

There are no surprise costs like high renewal fees, and all the packages are competitively priced for what they are. In fact Krystal is one of the few hosts that offer unlimited packages at a rate that normal people can afford, and my domain renewal this year was exactly the same price as when I bought it last year.

Daily back ups are standard and all their packages come with cPanel. If you've not used it before then all I can say is that it's super easy and intuitive, you'll never want to go back to using the self-built hosting interfaces many providers use.

Anyway all I can really Krystal Hosting are totally brilliant. With their level of service I would feel 100% confident expanding my business and moving up to one of Krystal's hosting reseller packages and I would definitely recommend them to a friend.

From a long time review site refusenik

Krystal Hosting logo

Krystal Hosting

Krystal Hosting Introduction

Shared hosting and dedicated servers housed in a secure facility means your data is secure and in control of the Krystal team at all times. Krystal promises a 30-second setup from time of purchase. You’ll find many premium features are included with this provider’s Web hosting plans.


You have several options for help with Krystal. You may submit a ticket, check the knowledge base, or call during business hours. Krystal’s support staff is a small, knowledgeable team based in the U.K.


All Krystal plans share a common set of features, like premium control panel and a longer-than-most money-back guarantee.

  • Free domain name
  • 24/7 ticketing or email support
  • 10 AM to 5 PM, Monday through Friday U.K. phone support
  • cPanel
  • Free migration assistance
  • Automated backups
  • PHP
  • Softaculous
  • MySQL
  • PHPMyAdmin
  • SSH
  • 60-day, money-back guarantee
  • StriKe (a white-label, clustered spam filtering system)
  • ArK (an incremental backup system)

Shared Web Hosting

Three Personal plans and two Premium plans offer you a wide range of inclusive shared hosting plans.

  • Personal plans: Starter, Medium, and Unlimited*
    • Two, 10, or unlimited* unique websites, respective to plan chosen
    • 500 MB, 10 GB, or unlimited* Web space, respectively
    • 25 GB, 500 GB, or unlimited* bandwidth, respectively
    • 20, 100, or unlimited* email accounts, respectively
    • Four, 20, or unlimited* databases, respectively
    • Up to 1 GB RAM, 1 CPU, 50 processes, depending on plan chosen
  • Premium plans: Pro and Enterprise
    • 25 or 50 unique websites, respective to plan chosen
    • 25 GB or 50 GB U.K. Web space, respectively
    • 2 GB or 4 GB RAM, respectively
    • Two CPUs and 50 processes
    • Unlimited* bandwidth
    • Free Secure Sockets Layer (SSL) certificate
    • Free dedicated IP address
    • 500 or 1000 email accounts, respective to plan chosen
    • 100 or 200 databases, respectively

Dedicated Servers

Perfect for high traffic sites that have outgrown shared hosting plans. Krystal’s three tiers of dedicated servers—or a custom configuration—may suit your needs.

  • 1 Gbps network connectivity
  • Fully redundant network, multiple carriers
  • Raid-1 storage
  • 24-hour support
  • Custom builds available
  • Three packages: Veni, Vidi, or Vici
  • Up to 12 cores, depending on package chosen
  • 8 GB, 16 GB, or 32 GB RAM, depending on package chosen
  • Two 300 GB or two 900 GB hard drives, depending on package chosen
  • Up to 25 Mbps and 8 TB monthly bandwidth, depending on package chosen

Reseller Packages

Krystal offers a fully white-label package, suited for those who want to brand their own hosting. The single package available is called Trinity.

  • ”Bolt on” Trinity package units for growth
  • Upgrade to a virtual private server (VPS) or dedicated server with no downtime
  • Same architecture and features as shared plans
  • WHM/cPanel included
  • 25 GB disk space
  • 1250 GB bandwidth
  • Up to 50 cPanel accounts
  • WHMCS compatible


  • Live support available for all users
  • Premium features included
  • Unlimited* accounts
  • 60-day, money-back guarantee term is longer than most

*When hosts describe anything as “unlimited,” it is typically boundless except in cases of abuse. A user may be charged a penalty or be required to subscribe to a more robust package if they are overburdening the servers.


  • No basic virtual private server plans
  • Live support only available during business hours
  • Just one reseller package

The Verdict

Krystal provides shared hosting and dedicated server options to you from their fully owned, secure facility. They are a small team with a focus on high quality support and delivering the premium features you need. Their money-back guarantee gives you at least twice as much time as most hosts offer. If you want shared or dedicated hosting at a decent price, and with features you need, you’ll find a good fit in one of the Krystal hosting plans.

Last updated: 2017-07-30

Krystal Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Topaz Basic Hosting MySQL Uptime Guarantee PayPal Bitcoin Live Chat Support Support Forum 10GB 500GB $10.10/month
Usual price:
Ruby Unlimited Hosting MySQL Uptime Guarantee PayPal Bitcoin Live Chat Support Support Forum Unlimited Unlimited $16.84/month
Usual price:
Sapphire Business Hosting WHM cPanel Uptime Guarantee PayPal Bitcoin Live Chat Support 25GB Unlimited $50.50/month
Usual price:
Trinity Reseller Hosting WHM Uptime Guarantee PayPal Bitcoin Live Chat Support Support Forum 25GB 1250GB $50.50/month
Usual price:

How does Krystal Hosting compare to their competitors?

Overall 3 stars
3 stars
3 stars
3 stars
3 stars
Visit Krystal Hosting
Overall4 stars

Price Comparison

Krystal Hosting$10.10
InMotion Hosting$2.95
A2 Hosting$3.92

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