Layered Tech is a global web hosting company based in Texas in the USA. It does not offer the usual array of web hosting plans and packages, such as shared hosting. Instead, Layered Tech is a company which specialises in government-compliant, secure cloud hosting services.
Layered Tech Hosting Plans
The Layered Tech website does not provide any plans for customers to choose from. Instead, new clients need to contact the company for a quote. This is largely due to the type of hosting and services it offers: most of its services are specialised.
There doesn’t seem to be any standard shared hosting, just dedicated servers, managed hosting services and cloud solutions.
Layered Tech’s hosting is designed to be compliant with US government regulations, including
● PCI DSS (Payment Card Industry Data Security Standards)
● HIPAA (Health Insurance Portability and Accountability Act)
● FISMA (Federal Information Security Management Act)
Cloud services offered by Layered Tech range from cloud servers to dedicated cloud data centers and private clouds. Its dedicated hosting allows customers to choose from Linux or Windows based operating systems, along with a range of control panels. The customer can also choose from different levels of managed services to support their business needs.
The services offered by Layered Tech are at the top of the scale price-wise. As such, they are backed by a comprehensive SLA. This includes a 100% network uptime guarantee and a 100% infrastructure uptime guarantee, each guaranteeing availability at all times, outside of scheduled maintenance periods. This is fairly common for cloud hosting, but it’s nice to see it ‘on paper’.
There is a managed service guarantee which compensates customers who have purchased managed servers if uptimes fall below 100%. There is also a 2 hour ‘hardware replacement guarantee’ for customers who haven’t purchased any managed services. This comepsates them for any unscheduled downtime.
The company’s servers are based in three top-tier data centres in Chicago, Dallas and Kansas City in the USA. These are backed up by secondary data centres in locations around the globe, including Asia, Europe and North America. Each data centre has high levels of security and robust monitoring.
The support provided by Layered Tech varies, depending on whether the customer purchases a managed service.
If customers do not purchase a managed service, there is a US based support line (toll-free) and a ticketing system they can use.
Managed services are split into 4 categories. Each provides different levels of monitoring, system administration, database administration and network administration features.
● Layer 1 - Monitoring
● Layer 2 - Active Support
● Layer 3 - Full Management
● Layer 4 - Compliance Management
Layered Tech maintains active Facebook, Twitter and LinkedIn accounts. Staff do take the time to interact with customers on these sites, so the company obviously sees the potential in providing support over social media.
LayeredTech in the News
Despite being a global business providing a wide range of ‘high-end’ services, Layered Tech does not often appear in the major tech news sites. There are several smaller sites which re-publish press releases and blog articles, but these can generally be found on the Layered Tech website or social media sites. As far as negative press is concerned, I didn’t find any.
LayeredTech Control Panel
When it comes to the issue of a control panel, there are a wide range of choices, depending on whether hosting is based on Linux or Windows operating systems. In general, customers who have purchased Windows hosting can choose between Parallels Plesk or Parallels Pro. Linux hosting customers get cPanel and Direct Admin in addition. There is a useful page on the Layered Tech site indicating which of its control panels are compatible with different operating systems.
Hosting with Layered Tech does not come with the usual range of freebies and extras that usually come bundled with shared hosting plans. This is unsurprising, as the services offered by Layered Tech are designed for large businesses who would not benefit from them in many cases.
LayeredTech Money Back Guarantee / Cancellation Policy
There is no money-back guarantee available to Layered Tech customers. As its services are generally designed for large organisations, this is unsurprising. Very few web hosting businesses offer money-back guarantees for dedicated hosting and Layered Tech are no exception. The promise of 100% uptime should be enough for most customers at this level.
Layered Tech stand out in when compared to other hosting companies. The company has a very specific business focus and will appeal to large US-based finance organisations and major stores. Layered Tech’s range of support options and compliance guarantees, backed by its comprehensive SLA, will be well suited to this niche. However, if you are looking for a simple hosting plan for your personal or small business website, you will need to look elsewhere.
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