Support has only be helpful to us a few times, once we had to help them, at best I think some of your staff is way below par in how they handle tickets, help with support, etc.
As long as the server has no issues or problems Layered Tech is good but if an issue or problem comes up forget it you have a better chance of getting a roach to do math than support to help

I have been a customer of Layered Technologies since June of 2005. Since then, I have had little to no issues with their service. Pricing could be a little bit better (I’m paying ~$150 for a Pentium 4 with two gigs of RAM and cPanel), but overall, value is great. Support is great – I have rarely needed to put a ticket in, but when I do raise a ticket, response is very quick; within 5-10 minutes, sometimes even less. If you are a customer needing a high-end dedicated server for your corporation, Layered Technolgies is the web hosting provider for you and your company. Whether or not you are experienced with working with servers, they are willing to help. If you have no experience, or even little experience, they offer ‘DEFCON’ services which basically is just management for your server. Layered Tech are also great if you need a dedicated server quickly. They have a service called ‘Rapid Deploy’, which guarantees provisioning within a half hour. And, no matter what service you get, managed, unmanaged, rapid deploy, etcetera, they use high-quality hardware on all of their builds. Overall, I give Layered Tech the best possible rating that I can – five stars across the board.

I have dedicated server from LayeredTech and it's %100 uptime :) When i submit an emergency ticket, there is always some to check it and the action is immediate. I recommend Layered Tech to my valued friends, because there must be some difference between Layered Tech customers and the other ones.

The first time that i got the server, i did sth wrong and the Linux got mad, and i opened a support ticket. The customer support had solved it in minutes.

I have more than 400 online people on my server, that means i need more than 100MBit. Layered Tech offers 1 Gbit line with %100 uptime. You must see the speed of the net.

Layered Tech is probably the best VPS host you can get right now, their support is solid, their prices are fair (though admittedly not the cheapest) and their connectivity is incredible. No issues to date.