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Is LiquidWeb the host for you?
Last reviewed Jun 30, 2016
$ 50.00 / Month
Due to PCI compliance issues, I switched from my previous provider. Service was extremely important to me my previous provider seemed to forget that it is easier to hold onto existing customers rather than acquire new ones. Liquid Web fills a gap for small businesses by providing a PCI Compliance service for a nominal fee ($50.00). To know that I can run multiple online stores with my Wordpress / Woocommerce setup and not have to worry about compliance is huge for me. It allows me to focus on what I do best. Love this company!
I am moderately new to liquidweb. I have been sufficiently terrible to experience a few issues at an early stage, be that as it may, fortunately liquidweb determined these issues rapidly with astounding client support. I can rest guaranteed that any issues will be sorted, rapidly.
Liquidweb take consumer loyalty genuine - that is the means by which it ought to be! In the event that you have an issue, let them know, they will alter it. I wish different organizations would take this methodology.
Uptime has been extremely steady; I utilize uptime robot to screen and it lets me know my site has 99.96% uptime throughout the most recent 30 days.
I'm extremely satisfied with the quality offered by liquidweb, their facilitating is exceptionally reasonable.
Sometimes you pay a little more for value. LiquidWeb provides superb support and helps me fix my increasingly rare mistakes with real 24/7 support. They go above and beyond their service agreement. Since they learn from errors and re-engineer/invest as needed, downtime has gotten vanishingly rare over the years. I use them for both “dedicated cloud” (virtual server on a single machine for portability) and basic web services.
We have used liquidweb dedicated servers for years. They also offer other products such as shared and cloud servers. Their support times are always fast and the managed support usually helps you with any issues you have. You also have the option of calling in. We highly recommend using Liquid Web.
Best support service that i ever seen!. Good technicians and quickly responses. 100% uptime time and always fix my problems at any hour!
I had two servers on LiquidWeb, one Dedicated and one in storm and since my company are with them we stop a lot of issues and problems that we had with another companies. Really, i recomend LiquidWeb because they know what they are doing. Sorry for my english, im from Argentina.
LiquidWeb is the zappos of webhosting.
I've used dozens of hosting companies and none can compare to the level of support and caring liquidweb provides.
They have been amazing working with us keeping our business website up and running smoothly. The support staff actually knows their stuff and if they dont know they are great at finding out who would know. Ive been with liquid web for over 5 years and expect to be with them another 5.
I've been using Liquid web for at least 3 years. Well, the servers are reliable, customer support is THE BEST.
Liquid Web rocks because I get immediate help when I have a tech support call, I've never waited more than two minutes to get a technician. On top of that they're pretty fast at getting things resolved.
I like liquid we due to its on time support executive have great skills All customer support executive are expert and well behaved you can ask them multiple time and they provide resolution all the different way every time to make that easily understandable for non technical person So I like all the software and support services from liquid web
I'm a fanatic about customer support and the customer experience. I'm even a partner in a company called Create Buzz that trains businesses both large and small about creating an exceptional customer experience. I've bought and sold numerous companies, and each time I find a new one the first thing that I do is move the infrastructure to Liquid Web. Day on night these guys are on it! They are probably the only company that I can honestly rate a 10 in all areas.
Liquid Web is more expensive than other hosts, but their support is absolutely top notch. I've never had an issue with LW, and any time I have an issue, tech support responds immediately. I love the service. I love that when I have a question to ask, I'm not given a run-around...they offer options that are good for ME, even if it's not the biggest money-maker for Liquid Web.
LiquidWeb Rocks, I am using their hosting server since 2015. They are providing maximum uptime, awesome customer service. I already hosted 5 WordPress sites. They have large database but it is not a problem for LiquidWeb as those sites are running fantastic on LiquidWeb hosting server. I would highly recommend LiquidWeb to all.
LiquidWeb is a hosting company focusing on enterprise and corporate website hosting services. Although the company does offer shared hosting, it’s at a fairly high price point, and it’s clearly not their primary product. The company’s focus is mainly on dedicated hosting, VPS plans and ‘Smart Servers’, which utilise cloud technology.
LiquidWeb is privately owned and has been in business since 1997. It currently owns and manages three data centres, all based in Lansing, MI in the US, and it has an additional office in Scottsdale, AZ. With just 20,000 clients, the company is far smaller than many of the shared hosting companies we’ve reviewed, but it arguably focuses on high-value services as opposed to signing up large numbers of clients.
LiquidWeb Hosting Plans
LiquidWeb offer dedicated, cloud, VPS and shared hosting.
● Dedicated servers can be selected via a variety of packages depending on the server configuration, and there’s a choice of processors, operating systems (including Windows and CentOs Linux). One, two and four-core servers are available, and add-ons such as backups, storage and firewalls can be added for an additional fee.
● Smart Servers combine cloud reliability with the flexibility of a dedicated or VPS server. Again, plans can be chosen based on server specs. LiquidWeb splits out Smart Server plans into three groups: Smart Dedicated, Smart SSD (a dedicated server with SSD drives) and Smart VPS.
● For customers who want a normal VPS plan, LiquidWeb offer four different packages on a sliding price scale. The monthly fee is determined based on the amount of server resource allocated, although the bandwidth each customer can use is limited to 2 TB, regardless of the VPS plan’s spec.
● LiquidWeb angle their marketing at corporate customers, so they place more emphasis on dedicated and VPS plans, but shared hosting is also available. Shared hosting is split into Standard, Webmaster and Professional. It is fairly expensive compared to other shared hosting providers, and none of its plans are unlimited in any way, but the core emphasis is on quality of service rather than massive resources. Free domain names are available, with two being offered on the lowest priced plan, and five available on the top-tier shared hosting plan.
Dedicated and VPS customers are given a 100% network uptime guarantee at LiquidWeb, plus a 30 minute hardware replacement guarantee and a 30 minute initial response time guarantee. Impressively, the company credits customers with ten times the amount of downtime they experienced if any of these promises are not met. In other words, each hour’s downtime results in ten hours’ account credit. Compensation must be manually claimed by the customer, though: it’s not automatically applied to the account.
In contrast, the terms and conditions for LiquidWeb’s shared hosting product specifically states that the uptime guarantee does not apply, but it does also state that the host will use “reasonable efforts” to provide continuous service. No refunds can be claimed if there’s downtime on a shared hosting plan.
The company’s data centres are prominently promoted on its website; they have three separate facilities in Lansing, MI. All are privately owned and operated by the company, and they even provide videos to show off their facilities. The company offers Tier 1 premium bandwidth (via high-profile partners such as AT&T, Verizon and Sprint), electronic security systems, dedicated power transformers and various forms of UPS backup, plus diesel generators. The data centres themselves have reinforced concrete walls and are air conditioned, with redundant air conditioning systems on standby. There’s no significant reference to green technology or offsetting, so this presumably isn’t a priority for them. That’s a shame, considering they own their own data centres.
Backups are, generally, an extra service which customers must pay for. There is no backup provision at all on shared hosting plans, other than the do-it-yourself backup functionality provided within Cpanel.
LiquidWeb claims that the average time for a support call to be answered is 20 seconds, which is impressive. It also claims its average response time for email and tickets is ten minutes. Support is provided via one US toll-free number, plus an additional US number for international clients. All staff are based on-site, so they have access to the data centres in case of any issues.
There are actually three levels of support under the company’s ‘Heroic Support’ banner, although it’s not clear whether the top-tier support plans are chargeable.
Dedicated and VPS customers are also guaranteed a 59-second answer time on the phone and via live chat, with hourly account credits being given if the call or live chat request takes longer than six minutes to be answered. Compensation must be manually claimed by the customer.
LiquidWeb’s support site includes a massive knowledgebase which is structured as a blog. It’s not the easiest support site to navigate, but the information is incredibly detailed. As an example, the blog post describing how to set up a website in 20 minutes is 1,500 words long.
LiquidWeb in the News
LiquidWeb doesn’t appear to have attracted any notable bad press in major tech publications. Overall, clients also appear to be satisfied with the service they receive.
LiquidWeb Control Panel
LiquidWeb clients appear to mainly use Cpanel. On its shared hosting pages, the company doesn’t specify which control panel it uses, but its support documentation suggests that Cpanel is in use.
Dedicated and VPS customers can choose what to install on their own servers. Cpanel is listed as a configuration option on CentOs for an additional monthly fee.
It doesn’t appear that LiquidWeb offer many free gifts or incentives, although they boast the “web hosting industry’s most lucrative affiliate program”. Shared hosting customers have access to a SSL secure server, and on the top price shared plan, customers also get a static IP. Depending on the shared package you choose, you’ll receive two, three or five free domain names.
LiquidWeb Money Back Guarantee / Cancellation Policy
In terms of a money-back guarantee, LiquidWeb offer a 30-day guarantee on shared hosting plans only.
In all other situations when a plan is cancelled, refunds are only given for full months’ service. Customers must give notice before their billing cycle renews for the month they wish to cancel. No setup fees are refunded, and free domain names are chargeable at $14.95 each. This amount is deducted from the refund.
LiquidWeb are clearly a company looking to attract high-value customers with big resource requirements. The shared hosting, while expensive, offers plenty of room for expansion, but the real focus for the company is on dedicated, cloud and VPS.
The LiquidWeb website is absolutely massive, and if you’re looking for reams of technical detail, you’ll be pleased with what you find. In addition, customers on premium plans are afforded very fast support times and 100% uptime guarantees, both of which are backed up by huge compensation in account credits should the company fail to meet their promises.
If support and reliability are important to you, LiquidWeb will be a perfect host. If you need a small amount of space for a family or hobby website, you may find their pricing is off-putting. However, it’s clear that this is a company with a commitment to customer service - an area where many of its competitors fall short. It’s a bit of a shame that they don’t place more emphasis on green hosting; this is the only thing I found absolutely zero information about.
LiquidWeb is a multi-service based web hosting provider that specializes in both Windows and Linux hosting services.
No, LiquidWeb offers a consistant pricing structure.
Customers can choose from a variety of six dedicated server plans, with your choice of operating sytems and different levels of system parameters such as drives, memory and ram. This kind of flexibility allows companies server choice grow as their needs grow. Managed services come in three tiers - self-managed, core managed and fully managed. These options allow for the worry free maintenance of servers as a company requires.
With each shared web hosting plan, customers receive either 1, 3, or 5 free domains per account, depending on your choice and needs.
Domain registration services are available on the company's site and customers can select from the Top Level Domain (TLD) names of their choice.
For an additional fee, customers can add WHOIS privacy services to their domain purchases.
Customers have a 30 day money back guarantee that applies to their hosting products.
If you need Virtual Private Server, the company has ten levels of VPS service and they all feature SSD storage for the best performance as well as different specs that are designed to fit your computing needs.
The company 24 x 7 support by phone, chat, and through a support system which can be found on their website. English is the only available language from the support team.
This United States company is based out of Lansing, Michigan.
There are four company data centers overall, three in the state of Michigan and one in Phoenix, Arizona.
Yes. Supported programming languages include ASP, ASP.NET, PHP, Perl, Ruby on Rails, and Ruby.
The company has a reseller program that is based on offering the best possible management and service at every level. Customers looking to purchase their high performance dedicated servers have a unique opportunity to leverage their infrastructure into a useful and profitable hosting enterprise of their own. With tiered reseller pricing, the more dedicated servers participants resell, the more they'll save every month.
LiquidWeb has affiliate programs that let people earn for referring business to them. The company states that while many web hosting affiliates require you to refer many accounts before reaping maximum commissions, on their plan, customers get the same generous commission no matter how many new accounts they refer. The affiliate program is very straight forward, and they pay affiliates based on the account type they refer.
LiquidWeb offers an included site migration service to make new customer onboarding as simple and pain free as possible.
LiquidWeb's hosting plans fully support WordPress.
Customers can host as many domains as they need to on their shared web hosting offerings.
While there are no wizards or software for building sites, they do offer easy access to several software platforms that make it easy to build a site such as Wordpress and Joomla.
The company's data centers and infrastructure are secured by industry standard measures including monitoring, excellent staff and utlizing the latest firewall technology.
The e-commerce software known as PrestaShop is easily installed as all the requirements you need are included on their servers.
Yes. LiquidWeb provides Joomla migration support.
Migrating WordPress is simple and covered by their migration services, but you also have a variety of tools at your disposal to do this yourself that are available on the control panel.
E-Commerce is well supported and a standard type of site in their environment. The plans support many features like SSL, shopping carts and more.
Image intensive sites are not a problem within your bandwidth and space purchase. Their hardware is top-notch and you can count on performance.
Your everyday Magento e-commerce site is easily deployed on their services. You will find lots of support in the community and their migration services help move these sites over to their platform.
cPanel and WHM are the web hosting control panels of choice, depending on whether you are hosting on a Windows-based product or Linux-based product. These control panels provide all the control that users need to configure and manage their websites.
For payment options, you have the choice of using credit cards, Paypal and wire transfer.
The company maintains a 100% uptime guarantee and backs it up with service credits.
LiquidWeb offers ServerSecure Plus, a comprehensive security service that protects systems from a variety of security issues.
CDN services are an included feature with LiquidWeb hosting plans.
Customer contracts can follow either monthly, yearly or multi-year contract structures.
The company performs backups every night, but these are for their own purposes and customers are advised to back up their own data.
For customers that need to host five sites, all of the company's hosting plans are suitable.
The company's shared web hosting plans are unlimited in terms of email accounts and the mailbox sizes are accordingly unlimited.
Unlimited storage and bandwidth are part of their offerings, under their terms of service which reserves the right to find some usage excessive or abuse.
You can find student discounts on their site, or by calling them to make a request.
Google Adwords credits are not offered with their new plans.
LiquidWeb's shared platform does support streaming media, but it is advisable that streaming sites run on VPS or dedicated servers.
I have been with LW since 2001 and in all that time I have yet to have a minutes downtime (that is on three different server over the years) and have yet to have their tech support let me down. Honestly you can't do any better no matter what service you use.
I had an impersonal experience with Hostgator and because of their hidden agreement about iNodes I kept running into problems. No one ever reached out to me to help. Their customer support treated me like a number. I was told about liquid web and so after checking them out I decided to transfer all my sites over to them. From the beginning, they eagerly took my calls. Made me feel important and even despite some challenges with Hostgator limiting my backup file size Liquid Web was totally outstanding. Their team quickly answered my questions, even called me, and they handled all the challenges and my sites were successfully migrated over. I feel like they are family. I really love working with them. They make business fun again.
I would say 90% of the time LiquidWeb support rocks, but 10% of the time in support tickets I get passed between support people and the next person doesn't spend enough time to fully understand what the issue is. This can be super frustrating, but like I said it only happens 10% of the time.
Once in a lifetime a hosting company comes around that understands your needs as a small business owner. LiquidWeb is that company, with support willing to bend space and time to insure your satisfaction as a customer. I have been with LiquidWeb for over 10 years now. I recommend them to friends, family, peers, and others who cry to us for heroic support they don't get from registrars pretending to be hosting companies, or from hosting companies who sell space on a box rather than a warm comfortable nest for your web content.
I love how they install components on our VPS like Google PageSpeed without questioning why. I love how they can search log files and find corruption where it happened and actually edit code to have it removed. We make some pretty stupid decisions and webmasters and LiquidWeb is always there to save us without judgment, without grief, and with the understanding that everything is urgent to us (even when it's something that really isn't).
We plan on being with LiquidWeb for the long run, not just because of the product quality, but because LiquidWeb cares about us.
How many times have you gone to your host and asked for something, to be told "we dont cover that"?
I've never heard that from Liquidweb - they do stuff that helps you, then tell you your upgraded fee, That type of stuff.
The stuff that makes you want to stay with them!
These Guys - These Guys Rock.
I have hosted with multiple companies and most have been ok...
Or at least that's what I thought until I gave LiquidWeb a try. This is truly a Love Love relationship. I know just enough to be dangerous and not enough to manage my own virtual server and too stubborn to contract an IT resource.
The support team at LiquidWeb assisted (did all the work) me with moving 7 WordPress sites onto my new managed server, was ultra patient answering newbie questions and pointing me to additional information resources when I asked.
When they say they "Go Above and Beyond" standard support they are serious. I have relied on them many times to help me trouble shoot problems that were not really related to hosting and they stepped up to the bat and hit a home run every time.
And that's just the support! The stability and responsiveness of my cloud based fully managed storm server rocks.
I could go on for hours (that's how much I love them) but I just say... if you are looking for a real home for your web space, look no further than LiquidWeb, they ROCK!
I'm a current client of LiquidWeb and all I can say is: supreme! They offer a fantastic support, even when you have some troubles that aren't hosting related. I have a VPS with them. I was on another hosting company, and it's now something like a year ago that I switched to them, and trust me, the decision to move to Liquid Web is one of the best I made. I contacted them a lot of times, and they were always trying to help in a gently and professional way. So yes, I would strongly suggest LiquidWeb to anyone out there.
LW is unbelievable. The only thing I wish they did more was Enterprise Email Hosting and OXOffice. I have been with LW since 2006 and have grown with LW. I have brought so many customers to LW either directly or indirectly. The heroic support has been invaluable numerous times. I would say that that is its unique advantage and why I would never leave to go to HostGator or Codero.
I'm very happy with LiquidWeb. I was with another provider since 2005 and am moving all of my sites there. Speaking of support. I had a few problems setting up some of my software, it was having a php resources problem. Even though the software was from a third-party, LW tech support helped me get my site up and running. It was also very easy to switch hosts. They even helped me with migration, LiquidWeb definitey ROCKS!
After spending a decade at another provider, due to reliability issues, I moved to LiquidWeb and honestly I was very uneasy about it. It is a huge decision for our company, not a simple thing to decide upon. We pulled the trigger and I am so thankful that we did. I absolutely have nothing but good things to say about LiquidWeb and their team of support folks (and sales). They are helping us scale a solution that fits our budget, and even helped with designing a service that allows us to grow and within our budget. We own a lot of premium one-word domain properties that have great traffic, thus the importance of choosing a good provider. I'm not easy to please, so I had to take a minute to share this review. I'd recommend them to anyone (except my competitors (they can stay with bad hosts). ;-)
Complete Confidence 24/7 For Over 5 Yrs
LiquidWeb has been the foundation for the confidence in my online business since Nov. 2010. They provide incredible, friendly, fast and knowledgeable support and I trust them completely. I always know my sites are up and running and help is just a quick phone call or help ticket away.
Liquuidweb has changed over the years and we have been there for close to seven years. They are now barely training their support staff and allowing them to login to busy production servers with little or no experience. Yes, its true. Some don't know how to SU to root, others complaint that they only have Plesk experience and will try to "figure out" your cpanel server. Ugh. The managed service is too expensive for the degraded customer service - I spend half my time trying to educate their staff or complain to unsympathetic support supervisors about the issues.. Looking for an alternative to Liquidweb now.
I have had a dedicate server with Liquid Web for 3 1/2 years and a VPS plan with them for 2, as well as put a few clients on the shared single plan hosting and have had a great experience with them. I can't say that i've never run into problems but they have always gone above and beyond to help figure the issue with me. We recently moved from a plesk based dedicated server to a cpanel based and while we have gotten different quotes over the years for this they wound up doing the full migration and not charging us any thing for the work that they did.
I do work with a number of clients and different servers and I really think that what sets them apart in my mind is their customer service. I have called them at least a handful of times when i've been having general problems on another host and stated that while I do have a number of accounts with them I have a more general question and they've always courteously helped me.
The support is their best product. When our site was having intermittent outages that I was monitoring from a 3rd party, they did not argue the point but each time I contacted them via their live chat they investigated and finally found an issue with the server I was on. They moved my site to a new server within a few days we were up with 100% uptime at the time of this writing.
The only feature I wish they had was a scriptable FTP method of creating offsite incremental backups. The common cPanel backup that has to be manually done with shared hosting.
Pricing is a little on the high side if you are just running a personal website, but I'm hosting a 501(C)(4) on it that processes memberships and dues collection and needed to have a host that will respond to the next webmaster that might not be at the same skill level. I'm confident that the support team at LiquidWeb will be able to walk them through any issues they might have.
I have had trouble with hosting my dedicated server in the past. The worst was Server Pronto where I had too much downtime and terrible support.
The decision to move to Liquid Web is one of the best I made. I have been with them for over a year now. There has been no downtime and the support is brilliant (almost heroic).
I have not had to contact them many times but they have always been very helpful. What prompted me to write this review is a particular issue both Microsoft Office 365 and GoDaddy got wrong (GoDaddy were actually rude until they realised it was there fault). I have been having trouble sending and receiving email from some recipients (not all). I have had several phone calls with Microsoft Office 365 who told me wrongly it was a temporary issue with the recipients server. They even say it's temporary when it happens all the time to 3 addresses all the time. Luckily one of the addresses was liquid web so they could do some tests for me. They did not have to help as the problem clearly happened with other addresses too and it was not their servers fault. Although it took a few communications with them with some partially inaccurate information given they correctly identified it was a DNS problem immediately (they did tell me I had the wrong settings for Office 365) which was not true but who's perfect. Finally one of their technicians spotted that my DNSSEC settings which should have been automatically removed by GoDaddy were wrong. I can now send and receive email after being treated rudely by GoDaddy who told me DNSSEC was nothing to do with it without knowing what DNSSEC was (I struggled with them to look it up - then ask someone else until it was fixed).
Thanks Liquid Web
LiquidWeb rocks. Practically most of the negative reviews are once-off issues. The culture of this company is what makes you stay. Its a relationship of trust. Perhaps not all the newbie techs know their stuff or get it always right, but they are always WILLING to help you out and will transfer you to a more senior tech. The fact that they never make you feel like your query or problem is trivial and are able to offer best effort support for things that are not even their problem is absolutely outstanding. No other web hosting company is as nice, and I have tried a few. You will never get a "Sorry, we can't help you with this, you have to do it yourself." They will log the ticket for you everytime -- so many other hosting companies draw the line somewhere, but LW try their utmost best to do whatever they can to solve your problem in the most friendly way. They have some very competent techs who has helped us troubleshoot and resolve complex server issues. I can't rave about them more, you guys have to try them out. They're server downtime have never given me any trouble and I have ALOT of sites hosted here. So I would say alot of the negative reviews are arb cases, and we're not hearing the other side of the story, and I would recommend you guys get a taste of their support and it will be hard to go anywhere else. They are real heros because their culture is very personal and very human. Im not saying every single time you're going to get the best experience or solution, but you can trust that you can speak to someone who will understand your problem and actually do their best to resolve it. This is real customer care and support and most of the reviews here agree to that. We stay with them because we can count on them and these techs are EAGER to help vs just sitting at their computer because they HAVE to do their job. Go Liquid web GO!
I have been looking to move away from an unrelaible host for some time, I have been having lots of issues and I am very skeptical and cautious after my past experiences. Liquidweb have been great at answering all my questions, assistance with what I need in the move and seem to know exactly what they are talking about. Running a big company called www.seoempire.com.au and having hosting the blood of my business I cannot afford to have an unreliable host as every single one of my clients use me for hosting and down time is not an option.
They always go above and beyond what is a normal hosting experience, I seriously seriously recommend these guys, if they keep like this, I'll be their customer forever!
I have been with Liquid web for over 5 years now... prior to that I was using a number of different hosting companies due to the saving in cost... only to later find out that this was costing me a lot of money in wasted time... so I bit the bullet and invested in the hosting and the amount of time it has saved actually talking to a competent staff is phenomenal. Highly recommend liquid web they have been an amazing member of our team.
I constantly get ip blocked and wanted some support for this, the tech support will treat you like an idiot for trying to solve a problem and no real help from LiquidWeb. I had some of the best service in the past when I was a new costumer. If you need help with something i would look for someone else.
Liquidweb rocks,it isa nice hosting site. They considered my queries and handled them with support.î have recommended this site to my friends and colleages.I had nice technical experience.I would recommend this to all future domain hosters.
I used Site5.com for several VPS accounts for years and while their service is very impressive in terms of support and uptime my hosting needs simply outgrew them (they don't do dedicated servers).
After a huge amount of research I opted to give Liquid web a try and set up a VPS with them about a month ago. To date the service has been phenomenal in terms of the functionality offer and the support is just out of this world, once or twice I waited maybe a little longer than a minute to get a support person on the other side but usually they are there within seconds!
What I love about the support is that they will try and solve the problem there and then and not enter into a ticket situation unless it's something pretty tricky i.e. at the start I needed my server tweaked to match my existing VPS which would take some considerable time so that went onto a ticket but on other occasions I have been online for 30-40 minutes with one of their support team fixing or addressing some issues while I set up the server initially.
I have found their staff really obliging and pretty friendly while doing their job which is always nice! In fact one guy stayed with me for almost 2hrs working on an issue which turned out to be a conflict between a script and the php version on the server - All their staff show really amazing patience in fact.
My account dashboard is simply put, the most amazing thing I have ever seen in over 8 years of web hosting, you can add firewalls, load balancers, extra storage and most impressively upgrade/downgrade your server on the fly, choose a server, and literally with a few clicks you have a brand new server - I have tried this out 3 times so far to see how well it works and it's a dream if you want to grow your hosting business.
So one month in and I am blown away by them as a company and thought they deserved a review for the great help in setting up my server for me.
In summary, I cannot recommend them highly enough – We are based in Ireland we have no relationship or affiliation with them other than as a very happy new customer.
I loved all the feature they offered but when I need the support was incredible slow and they actually act like the don't care. I asked why my site it wasn't showing when I was partially working on it and suddenly stop, they said about the DNS and after the change I still having problems to see my content. They claimed to be heroic support but that is FAR from what they really are.
If you need to move your site right away and need to act fast, THEY CANT DO IT. You will lose your time!
I have been a customer of liquid Web since April and in that time our server has had many challenges for our own reasons what I can tell you about their service is that they go far beyond any other company that I have ever had host our servers which we have had hosted with other providers for the last 15 years we would never ever consider changing back to any other provider. The support team liquid Web is courteous polite thoughtful expedient and they always do the very best they possibly can. Their service and support has been invaluable to our organization. We could never give them enough praise !
I've been a customer with them for more than 5 years now and have 3 dedicated hosting accounts with them. It has been till this past month where I've had the worst experience anyone could ever have for one of my dedicated servers.
Last month, requested an upgrade of a hard disk from 250GB to 1TB, to do that they took down my site for 12 hours the first time and couldn't complete it so I had to cancel the process. Second attempt, again another 12 hours downtime and then only did it get done! And I find out online that it should have never taken so long in the first place.
Then this past week, the new hard disk starts acting weird. I am not able to upload / write files, unable to access emails, etc. I have to keep restarting the server to get things working and while I raise tickets over the course of 3 problematic days, they're unable to find the issue. It is only on the 4th day that I highlight something which leads them to figure it could be a corrupt filesystem. After 10+ hours of downtime and still counting at the time of writing this review, my server's still down as they're unable to fix the hard disk or replace it with another one.
It's been a really bad month of multiple downtimes and bad service overall. Unfortunately, I will be looking to shift from their services as soon as I get my server back up.
I own a webhosting company called Cheshire Web Hosters, and I have been a client since April and am very satisfied. When I originally signed up and provisioned a server I called technical support so they could help me setup and migrate everything. To my surprise their horoic support was amazing. I have never had so good customer support from a hosting company. The technician (Christopher) stayed with me for 8 hours until everything was completely functioning and setup. He even went to the extent of setting up my SSL for my server and client area! Amazing company. I would recommend them to anyone looking for awesome server hosting. I will be getting a tour in June of their facility also. Its more expensive than some companies but its definitely worth it. Oh and I have had 0 down time also. I will do another review in 6 months.
After reading all of the review here...I decided to dive into Liquid Web for our hosting needs. We are a Michigan based MSP and we have several small and medium size businesses who also needed web hosting and email hosting. None of us were solely web techs by trade, but we dabbled...sorry to say it wasn't enough.
Our customers also had some onsite IT in addition to us...but many do not. Since I do not have many employees, I needed to find a hosting solution that worked with our budget and quality demands for the level of support that we provide our customers.
Liquid web appeared to be the answer. I started a few servers for some of our basic customers. What i found afterwards...i will never regret. I don't know how I can ever run my hosting without them now. Top notch customer service...I've had issues with DNS and connectivity before....but most ended up being due to my technicians adding an incorrect address for A records or misconfiguration of the firewall. Each time, the technicians were very prompt, helpful, and understanding. I don't believe any issue ever took more than a few hours to resolve.
As for the review by Mr. Jones (Respectfully) , I have never experienced any of the issues he has portrayed....I decided to investigate who he may have switched to and see if they would have any better reviews or better hosting packages, but it appears he is a competitor who hosts himself?
but he doesn't appear to have a complete website either? Regardless, I am very happy with my service and it works great for me.
We've had LW for 4 years for a VPS to host our client web sites using LAMP.
LW was good at first, especially because we could get someone on tech support quickly and in the US (you pay for that but that is worth it.) However, they have been slipping and disappointing in the last 6 months. Their "Storm Servers" have proven to be a step backwards in reliability from when we started with a smart server. In the last 2 months, we are seeing server reboots about every week if not more, w/o any valid explanations, debugging or solution. They initially convinced us we needed to move to a larger capacity VPS, so we did (cost more) and if anything the problem has become worse since then (2 months.) Sounds like we got conned by a salesman who doesn't understand the technical issues plaguing their data center.
We are down again today. 48 hours since our last server crash. Waiting on tech support to pick up the phone after 15 min still. Going to ask for money back this time as it is affecting our business.
I went in Liquid Web just a month and I feel that is the best company that I saw in my hosting life, they give the best heroic support that I saw, the services are really functional, the value may be big but I think it will be worth.
Thank you Liquid Web!
I have been a loyal customer since 2001 and I have now been down for 6 days and in just a few hours 7 days. I am still not up but also been lied to about things that said were done and was not. If have been patient and supportive as things happen until today. Today I was lied to numerous times. If you can't be heroic then be honest. I have listened to my clients yell and watched a combined loss of business for them of over $185,000 per day in online sales and fielded all the calls 24 hours per day. This is getting crazy! No longer a loyal fan or customer of Liquid Web after all these years of having dedicated and shared hosting accounts with you. I have referred dozens of people to you who I know are customers to this day. I hope the lies are worth it as this will cost you greatly as it has cost me.
Liquid web is a great hosting company i have dedicated hosting with them and i never want to change them great support and facility..
I have a dedicated server at Liquid Web. I've been with them since 2006, and have never felt the need to change.
Their 24/7 phone support is really, really good, ranging from knowledgeable to genuine sysadmin, I've never been on hold for more than a minute or two, and I've never been made to feel like I'm an annoyance, or that they are anything other than completely committed to solving my problem, and to my success.
Even better, they aren't just running scripts, and they don't fall back on "check the knowledge base." Your support issue will be handled from start to finish, by a human, until it's solved.
I'm very happy to have found this site, so that I can say good things about Liquid Web. Yes, LW pricier than, say, GoDaddy. But if you care about your business and being able to sleep nights, its well worth the investment.
The customer service is awesome!
I have never waited more than half an hour to get something solved. And i dont mean downtime. IN 1 year i dont remember getting calls from my customers for that matter (i am a liquidweb reseller). In fact just some ip-firewall issues when conecting via FTP. (i guess that's because of strict firewall policyes to avoid hacks).
my VPS works like a charm.
2 thumbs up!
By far Liquid Web is the best hosting company I ever found. They have their own data center, 30 minutes guaranteed hardware change facility, automatically all server monitoring and great great customer support. Though it's a bit costly compared to others but if you are doing a real business online then it's highly recommended. Don't go with the cost, go with the quality. You will get what you pay. With awful experience of 2 full days server downtime and lack of unresponsive support and loss of sales taught me we should build our business base on rock. Serious business requires a hosting company with their own data center and 24/7 customer support from real experts. With that 2 days loss I could have covered 1 full years hosting with liquid web. Guys don't think twice, get yourself a best hosting with Liquid Web.
This is a review for Liquid Web's Storm servers, which is their cloud hosting solution.
After a series of disappointments with various VPS services, plus incompetent technical staff messing up servers I set up, and paying through the nose for professional server admins who drag their feet, I decided I needed to find a cloud service which offered full server management within my budget.
Storm is amazing though at first glance you may not realise the value proposition. Lots of CPU & memory, but the best part if their full management for next to nothing.
It lets you sleep at night - sleep is nice.
I tend to ignore the bandwidth... I am never going to use it as I offload to CDN, though they have some reasonable memory packages.
I have had next to zero downtime in 3 months and I have used their suport on a number of occasions and always they have been helpful in resolving my questions promptly.
The only big negative is they don't have an affiliate program yet for their Storm offering.
If you are looking for the for the ultimate dedicated hosting i personally recommend to all of you to must try Liquidweb. They have got their own data-centers. Usually you will find very few of them who have got their own data centers. which are If you want to create a website that needs huge bandwidth(e.g gaming, video streaming) then this should be ultimate choice. Because they provide static ip to their premier customers. As a result, you get the best performance that's ever possible. In addition, their uptime is just truly unbeatable They have also got UPS backup! One feature that they provide is Automatic backup. So, you don't have to worry about your precious data. On the other hand if you are looking for shared hosting then you can also consider this as they have some excellent
shared hosting packages which are perfect for everyone. They also provide virtual private hosting feature. So, you are getting all in one! Moreover, their elite class support is truly amazing. I sent a support ticket to them and got reply within 3 minutes. If you want to prefer see you customers happy and believe in quality rather than expense then you must try this.
After all, Your customers are really valuable!
Why? Because they are awesome! Huh?
Liquid Web is the best hosting company in the LAMP hosting space that I have ever had the opportunity to work with. I have been with them since 2007 having been on numerous other hosts for my sites since 1999 and sites for previous employers since 1992.
All of my support issues have been handled quickly, and with respect. Even if it was my fault some of the time.
While it helps to have a clue when hosting anywhere, they never made me feel bad asking what probably were stupid questions. They gave complete answers, even beyond what was required to resolve issues, to make sure I was 100% satisfied.
Not only is there technical support 'heroic,' the support from other departments have been as well, from sales, billing and marketing.
Now why does LiquidWeb suck? They are so good at what they do, I decided to temporarily stop accepting new customers on my reseller account and just refer them to LiquidWeb.
If you are going to need hosting on a LAMP platform, I can't think of a better host. From shared, to VPS, to Dedicated, LiquidWeb has it covered.
Their pricing is not "ultracheap" but neither is there performance and support. They have plans for any budget.
They also provide Windows hosting, which I have heard good things about, but I have not had the need to utilize LiquidWeb for that platform yet.
I have recommended LiquidWeb to friends and clients. I do not hesitate to recommend them to anyone.
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