LiquidWeb Review: What Do LiquidWeb Users Think?

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LiquidWeb Profile

Liquid Web was founded by Matthew Hill and has been around for more than 10 years – a fairly long time for any online business. Liquid Web prides itself on its dedication to providing top quality web hosting for both UNIX and Windows platforms.

Company and Services
Liquid Web is based in Lansing, Michigan, where it now has 107 members of staff. Most of its 20,000+ clients are based in the US. In 2007, it announced an increase in revenue by 60%, up to $12.2 million. The company plans to continue investing in it technical staff - underlining its commitment to customer support.

Web hosting from Liquid Web covers the full range of possibilities. You can choose from shared hosting, dedicated hosting or something in between - Virtual Private Server hosting (VPS). These come with a variety of options, including e-commerce support.

All Liquid Web's hosting is backed with a 30-day money back guarantee. Liquid Web claims to take customer satisfaction seriously – it's customer service system is labeled “Heroic Support” a term that they have even trademarked. Not only does Liquid Web promise to provide 24/7 x 365 technical support, customers also get access to top level engineers by email or phone.

Liquid Web states that its customer service isn’t just about having support staff available to help with problems. It’s also about making sure its technologies and infrastructures support its customers.

Early in 2008, Liquid Web made the news by appearing in INC Magazine's Top 5,000 List of Growing Private Companies in the US (ranked 693). It was also placed 19 in INC Magazine’s list of the Top 100 US Computer and Electronic Companies. Other accolades have also come from Web Host Directory, where it was selected as the Best for Shared web hosting in June 2007.

Server Location
Liquid Web has three data centres, all in Lansing, Michigan. Its third center was opened in 2008. Liquid Web owns and operates its entire infrastructure allowing for total control over its servers.

Related Links
Newsletter - https://www.liquidweb.com/newsletter/

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Overall rating

LiquidWeb User Reviews

We've 4 reviews by real LiquidWeb customers. Read on, share your own review or learn why we're different from other web hosting reviews sites.

Tri Bros

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By far Liquid Web is the best hosting company I ever found. They have their own data center, 30 minutes guaranteed hardware change facility, automatically all server monitoring and great great customer support. Though it's a bit costly compared to others but if you are doing a real business online then it's highly recommended. Don't go with the cost, go with the quality. You will get what you pay. With awful experience of 2 full days server downtime and lack of unresponsive support and loss of sales taught me we should build our business base on rock. Serious business requires a hosting company with their own data center and 24/7 customer support from real experts. With that 2 days loss I could have covered 1 full years hosting with liquid web. Guys don't think twice, get yourself a best hosting with Liquid Web.

Thanks!!

Andy Beard

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This is a review for Liquid Web's Storm servers, which is their cloud hosting solution.

After a series of disappointments with various VPS services, plus incompetent technical staff messing up servers I set up, and paying through the nose for professional server admins who drag their feet, I decided I needed to find a cloud service which offered full server management within my budget.

Storm is amazing though at first glance you may not realise the value proposition. Lots of CPU & memory, but the best part if their full management for next to nothing.

It lets you sleep at night - sleep is nice.

I tend to ignore the bandwidth... I am never going to use it as I offload to CDN, though they have some reasonable memory packages.

I have had next to zero downtime in 3 months and I have used their suport on a number of occasions and always they have been helpful in resolving my questions promptly.

The only big negative is they don't have an affiliate program yet for their Storm offering.

A. K. Affran Ullah

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If you are looking for the for the ultimate dedicated hosting i personally recommend to all of you to must try Liquidweb. They have got their own data-centers. Usually you will find very few of them who have got their own data centers. which are If you want to create a website that needs huge bandwidth(e.g gaming, video streaming) then this should be ultimate choice. Because they provide static ip to their premier customers. As a result, you get the best performance that's ever possible. In addition, their uptime is just truly unbeatable They have also got UPS backup! One feature that they provide is Automatic backup. So, you don't have to worry about your precious data. On the other hand if you are looking for shared hosting then you can also consider this as they have some excellent
shared hosting packages which are perfect for everyone. They also provide virtual private hosting feature. So, you are getting all in one! Moreover, their elite class support is truly amazing. I sent a support ticket to them and got reply within 3 minutes. If you want to prefer see you customers happy and believe in quality rather than expense then you must try this.
After all, Your customers are really valuable!

Gerry Humphrey

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LiquidWeb Sucks!

Why? Because they are awesome! Huh?

Liquid Web is the best hosting company in the LAMP hosting space that I have ever had the opportunity to work with. I have been with them since 2007 having been on numerous other hosts for my sites since 1999 and sites for previous employers since 1992.

All of my support issues have been handled quickly, and with respect. Even if it was my fault some of the time.

While it helps to have a clue when hosting anywhere, they never made me feel bad asking what probably were stupid questions. They gave complete answers, even beyond what was required to resolve issues, to make sure I was 100% satisfied.

Not only is there technical support 'heroic,' the support from other departments have been as well, from sales, billing and marketing.

Now why does LiquidWeb suck? They are so good at what they do, I decided to temporarily stop accepting new customers on my reseller account and just refer them to LiquidWeb.

If you are going to need hosting on a LAMP platform, I can't think of a better host. From shared, to VPS, to Dedicated, LiquidWeb has it covered.

Their pricing is not "ultracheap" but neither is there performance and support. They have plans for any budget.

They also provide Windows hosting, which I have heard good things about, but I have not had the need to utilize LiquidWeb for that platform yet.

I have recommended LiquidWeb to friends and clients. I do not hesitate to recommend them to anyone.

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