Add Your Review for LiquidWeb

54 LiquidWeb Reviews:

Is LiquidWeb the host for you?

Last reviewed Jul 16, 2017

Key features

  • PHP
  • WordPress
  • Uptime Guarantee
  • MySQL
  • Perl
  • cPanel

User Reviews - Total: 54

5 stars
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5 stars
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5 stars
Uptime
5 stars
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5 stars

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Whenever we have new requirement to design deployment architectures, improving reliability and availability of services, storage and load balancing requirements and any issues related to networking, SSL, additional IP requirements etc. we never hesitated to post a query to the heroic team who treated us with at most enthusiasm and care in understanding our requirements and solving our business challenges with their technical expertise. They always provided us best suited solutions that are economical, quick in implementation, reliable and long lasting to suit business growth.

Truly, they are the most helpful humans in hosting. LiquidWeb rocks!

 
5 stars
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5 stars
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5 stars
Uptime
5 stars
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5 stars

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I have been with Liquid Web for 3+ years, hosting 10+ websites and their service is impeccable and second to none. Their support team is awesome and are also quick to respond to requests. I use their VPS solution to host websites I design and could not be happier with their service.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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I am using them almost more 3 Year now, Their Support is heroic, i will keep continue using them for more of my clients. excellent support and services. They are always human based chat system, easy control panel and best response time. I will definitely recommend Liquid Web to everyone needs best hosting/server/service/support. They have all S.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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- Have a great price for their solutions. I have a dedicated server, the Xeon processors, backups, bandwith, RAM and solid state hard drives are cheap, and the OS and sotware offered are good enough.
- Good support. Their support is really heroic...
- Performance. The best part is their first byte connection.

https://www.miguelangelvargascruz.com

 
5 stars
Support
5 stars
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4 stars
Uptime
5 stars
Value
5 stars

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LiquidWeb is a great webhost for novice webmasters and those who wear multiple hats with webmaster only being one of them. They are always available to help and are willing to take care of the issue or walk you thru the issue so you can take care of it yourself next time.

 
5 stars
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5 stars
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5 stars
Uptime
5 stars
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5 stars

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I wrote a previous review regarding server hosting. However, I wanted to write a review of the services for web hosting and subsequent need to get a hold of people there when something we need is needed which is always NOW. And I am happy to say that the response and flexibility for allowing vendors to work on our "stuff" is remarkable. I will always recommend service and quality over price. Thanks again folks! Ric Joyner, CEO of biblestudycompany.com

 
1 stars
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1 stars
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1 stars
Uptime
1 stars
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1 stars

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We've been with LiquidWeb's Managed Wordpress hosting for a few months, and it's been the most miserable experience possible.

Just over the past 3 weeks, we've had 4 instances of our server going down. Our server uptime is just below 81%.

Each time we interact with customer support, they get our servers back online and tell us that they'll keep an eye on it. But they never do, the server goes down again in a few days, and it starts all over again. We can't get anyone there to take it seriously as a systemic issue.

This is the past 3 weeks, but in the first few weeks of hosting with Liquidweb, we also had a ton of issues.

Support generally takes 30-45 minutes on the phone or chat (usually a 15-20 minute wait time), which isn't completely ridiculous, but we really wish they had some sort of priority support for more serious issues like server downtime.

 
3.5 stars
Support
1 stars
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5 stars
Uptime
4 stars
Value
3 stars

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LiquidWeb, for years, absolutely rocked. Believe the reviews from September 2016 and earlier as I'm sure they were accurate for the way the company was at that time. In the past few months, however, there has been a monumental change FOR THE WORSE. When I signed on with them (many years ago), any call to support was answered by a human within 30 seconds and whatever issue was being addressed would be handled in that phone call. Not so much today. Live Chat requests can take in excess of 10 minutes to be connected, call them and you get thrown immediately in to terrible music on hold.

Your time has value and sitting on hold waiting for help when you need urgent assistance is a sign that your hosting vendor thinks it's more important to pad their bottom line rather than sufficiently staffing their support center.

OK - so you survive the hold and finally get someone on the line. Until recently, a call to support meant you got your issue resolved unless it was a matter serious enough to require help from a high level tech specialist. No more. Now the staff answering the phone (for the most part) is pretty much relegated to opening a ticket and they'll get around to you when they have time - regardless of the urgency. Please understand that I'm not one to call support for every last little change. I'm not afraid to dive in to cPanel or WHM, I read the knowlegebase, I'll research forums to get an answer before calling or opening a chat. When I ask for help - it's something that needs attention. Sadly, that help is harder and harder to obtain at this host.

To further make my point that LiquidWeb isn't what it used to be - one of their shift supervisors recently admitted to me that they are absolutely overwhelmed AND I wrote the majority of this review while "holding" on a support call about a site that was down due to an action taken by the LiquidWeb staff.

 
5 stars
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5 stars
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5 stars
Uptime
5 stars
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5 stars

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My experience with LiquidWeb was absolutely wonderful. Their setup and offering rival the best hosting companies out there. They're more than likely able to handle your needs.

Our company used them as our primary host for multiple websites that we housed on one of their Storm VPS. We had no downtime and the speeds were excellent. During the course of 3 years, we put multiple applications on our Storm VPS and it was able to always keep up.

Having now moved to a new company that uses a competitor, I realize that what separates LiquidWeb is not just its outstanding hardware, but is its customer service. They support staff were able to handle a multitude of requests from our team, always seeming to have a quick answer and friendly response from questions mundane to complicated.

 
5 stars
Support
5 stars
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4 stars
Uptime
5 stars
Value
5 stars

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I am moderately new to liquidweb. I have been sufficiently terrible to experience a few issues at an early stage, be that as it may, fortunately liquidweb determined these issues rapidly with astounding client support. I can rest guaranteed that any issues will be sorted, rapidly.

Liquidweb take consumer loyalty genuine - that is the means by which it ought to be! In the event that you have an issue, let them know, they will alter it. I wish different organizations would take this methodology.

Uptime has been extremely steady; I utilize uptime robot to screen and it lets me know my site has 99.96% uptime throughout the most recent 30 days.

I'm extremely satisfied with the quality offered by liquidweb, their facilitating is exceptionally reasonable.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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We have used liquidweb dedicated servers for years. They also offer other products such as shared and cloud servers. Their support times are always fast and the managed support usually helps you with any issues you have. You also have the option of calling in. We highly recommend using Liquid Web.

 
4.5 stars
Support
4 stars
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4 stars
Uptime
5 stars
Value
4 stars

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Best support service that i ever seen!. Good technicians and quickly responses. 100% uptime time and always fix my problems at any hour!
I had two servers on LiquidWeb, one Dedicated and one in storm and since my company are with them we stop a lot of issues and problems that we had with another companies. Really, i recomend LiquidWeb because they know what they are doing. Sorry for my english, im from Argentina.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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LiquidWeb is the zappos of webhosting.

I've used dozens of hosting companies and none can compare to the level of support and caring liquidweb provides.

They have been amazing working with us keeping our business website up and running smoothly. The support staff actually knows their stuff and if they dont know they are great at finding out who would know. Ive been with liquid web for over 5 years and expect to be with them another 5.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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I've been using Liquid web for at least 3 years. Well, the servers are reliable, customer support is THE BEST.
Liquid Web rocks because I get immediate help when I have a tech support call, I've never waited more than two minutes to get a technician. On top of that they're pretty fast at getting things resolved.
Thank you!

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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I like liquid we due to its on time support executive have great skills All customer support executive are expert and well behaved you can ask them multiple time and they provide resolution all the different way every time to make that easily understandable for non technical person So I like all the software and support services from liquid web

 
5 stars
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5 stars
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5 stars
Uptime
5 stars
Value
5 stars

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Due to PCI compliance issues, I switched from my previous provider. Service was extremely important to me my previous provider seemed to forget that it is easier to hold onto existing customers rather than acquire new ones. Liquid Web fills a gap for small businesses by providing a PCI Compliance service for a nominal fee ($50.00). To know that I can run multiple online stores with my Wordpress / Woocommerce setup and not have to worry about compliance is huge for me. It allows me to focus on what I do best. Love this company!

 
5 stars
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5 stars
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5 stars
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5 stars
Value
5 stars

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I'm a fanatic about customer support and the customer experience. I'm even a partner in a company called Create Buzz that trains businesses both large and small about creating an exceptional customer experience. I've bought and sold numerous companies, and each time I find a new one the first thing that I do is move the infrastructure to Liquid Web. Day on night these guys are on it! They are probably the only company that I can honestly rate a 10 in all areas.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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Liquid Web is more expensive than other hosts, but their support is absolutely top notch. I've never had an issue with LW, and any time I have an issue, tech support responds immediately. I love the service. I love that when I have a question to ask, I'm not given a run-around...they offer options that are good for ME, even if it's not the biggest money-maker for Liquid Web.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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LiquidWeb Rocks, I am using their hosting server since 2015. They are providing maximum uptime, awesome customer service. I already hosted 5 WordPress sites. They have large database but it is not a problem for LiquidWeb as those sites are running fantastic on LiquidWeb hosting server. I would highly recommend LiquidWeb to all.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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I have been with LW since 2001 and in all that time I have yet to have a minutes downtime (that is on three different server over the years) and have yet to have their tech support let me down. Honestly you can't do any better no matter what service you use.

 
5 stars
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5 stars
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5 stars
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5 stars
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5 stars

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I had an impersonal experience with Hostgator and because of their hidden agreement about iNodes I kept running into problems. No one ever reached out to me to help. Their customer support treated me like a number. I was told about liquid web and so after checking them out I decided to transfer all my sites over to them. From the beginning, they eagerly took my calls. Made me feel important and even despite some challenges with Hostgator limiting my backup file size Liquid Web was totally outstanding. Their team quickly answered my questions, even called me, and they handled all the challenges and my sites were successfully migrated over. I feel like they are family. I really love working with them. They make business fun again.

 
4.5 stars
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5 stars
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4 stars
Uptime
5 stars
Value
4 stars

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I would say 90% of the time LiquidWeb support rocks, but 10% of the time in support tickets I get passed between support people and the next person doesn't spend enough time to fully understand what the issue is. This can be super frustrating, but like I said it only happens 10% of the time.

 
5 stars
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5 stars
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5 stars
Uptime
5 stars
Value
4 stars

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How many times have you gone to your host and asked for something, to be told "we dont cover that"?

I've never heard that from Liquidweb - they do stuff that helps you, then tell you your upgraded fee, That type of stuff.
The stuff that makes you want to stay with them!

These Guys - These Guys Rock.

 
5 stars
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5 stars
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5 stars
Uptime
5 stars
Value
5 stars

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I'm a current client of LiquidWeb and all I can say is: supreme! They offer a fantastic support, even when you have some troubles that aren't hosting related. I have a VPS with them. I was on another hosting company, and it's now something like a year ago that I switched to them, and trust me, the decision to move to Liquid Web is one of the best I made. I contacted them a lot of times, and they were always trying to help in a gently and professional way. So yes, I would strongly suggest LiquidWeb to anyone out there.

 
5 stars
Support
5 stars
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4 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

LW is unbelievable. The only thing I wish they did more was Enterprise Email Hosting and OXOffice. I have been with LW since 2006 and have grown with LW. I have brought so many customers to LW either directly or indirectly. The heroic support has been invaluable numerous times. I would say that that is its unique advantage and why I would never leave to go to HostGator or Codero.

 
5 stars
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5 stars
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5 stars
Uptime
5 stars
Value
5 stars

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I'm very happy with LiquidWeb. I was with another provider since 2005 and am moving all of my sites there. Speaking of support. I had a few problems setting up some of my software, it was having a php resources problem. Even though the software was from a third-party, LW tech support helped me get my site up and running. It was also very easy to switch hosts. They even helped me with migration, LiquidWeb definitey ROCKS!

 
5 stars
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5 stars
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5 stars
Uptime
5 stars
Value
5 stars

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After spending a decade at another provider, due to reliability issues, I moved to LiquidWeb and honestly I was very uneasy about it. It is a huge decision for our company, not a simple thing to decide upon. We pulled the trigger and I am so thankful that we did. I absolutely have nothing but good things to say about LiquidWeb and their team of support folks (and sales). They are helping us scale a solution that fits our budget, and even helped with designing a service that allows us to grow and within our budget. We own a lot of premium one-word domain properties that have great traffic, thus the importance of choosing a good provider. I'm not easy to please, so I had to take a minute to share this review. I'd recommend them to anyone (except my competitors (they can stay with bad hosts). ;-)

 
5 stars
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5 stars
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5 stars
Uptime
5 stars
Value
5 stars

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Complete Confidence 24/7 For Over 5 Yrs
LiquidWeb has been the foundation for the confidence in my online business since Nov. 2010. They provide incredible, friendly, fast and knowledgeable support and I trust them completely. I always know my sites are up and running and help is just a quick phone call or help ticket away.

 
2.5 stars
Support
1 stars
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4 stars
Uptime
4 stars
Value
1 stars

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Liquuidweb has changed over the years and we have been there for close to seven years. They are now barely training their support staff and allowing them to login to busy production servers with little or no experience. Yes, its true. Some don't know how to SU to root, others complaint that they only have Plesk experience and will try to "figure out" your cpanel server. Ugh. The managed service is too expensive for the degraded customer service - I spend half my time trying to educate their staff or complain to unsympathetic support supervisors about the issues.. Looking for an alternative to Liquidweb now.

 
5 stars
Support
5 stars
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5 stars
Uptime
5 stars
Value
5 stars

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I have had a dedicate server with Liquid Web for 3 1/2 years and a VPS plan with them for 2, as well as put a few clients on the shared single plan hosting and have had a great experience with them. I can't say that i've never run into problems but they have always gone above and beyond to help figure the issue with me. We recently moved from a plesk based dedicated server to a cpanel based and while we have gotten different quotes over the years for this they wound up doing the full migration and not charging us any thing for the work that they did.

I do work with a number of clients and different servers and I really think that what sets them apart in my mind is their customer service. I have called them at least a handful of times when i've been having general problems on another host and stated that while I do have a number of accounts with them I have a more general question and they've always courteously helped me.

 
4.5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
4 stars

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The support is their best product. When our site was having intermittent outages that I was monitoring from a 3rd party, they did not argue the point but each time I contacted them via their live chat they investigated and finally found an issue with the server I was on. They moved my site to a new server within a few days we were up with 100% uptime at the time of this writing.

The only feature I wish they had was a scriptable FTP method of creating offsite incremental backups. The common cPanel backup that has to be manually done with shared hosting.

Pricing is a little on the high side if you are just running a personal website, but I'm hosting a 501(C)(4) on it that processes memberships and dues collection and needed to have a host that will respond to the next webmaster that might not be at the same skill level. I'm confident that the support team at LiquidWeb will be able to walk them through any issues they might have.

Highly recommended!

 
5 stars
Support
5 stars
Features
4 stars
Uptime
5 stars
Value
5 stars

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I have had trouble with hosting my dedicated server in the past. The worst was Server Pronto where I had too much downtime and terrible support.

The decision to move to Liquid Web is one of the best I made. I have been with them for over a year now. There has been no downtime and the support is brilliant (almost heroic).

I have not had to contact them many times but they have always been very helpful. What prompted me to write this review is a particular issue both Microsoft Office 365 and GoDaddy got wrong (GoDaddy were actually rude until they realised it was there fault). I have been having trouble sending and receiving email from some recipients (not all). I have had several phone calls with Microsoft Office 365 who told me wrongly it was a temporary issue with the recipients server. They even say it's temporary when it happens all the time to 3 addresses all the time. Luckily one of the addresses was liquid web so they could do some tests for me. They did not have to help as the problem clearly happened with other addresses too and it was not their servers fault. Although it took a few communications with them with some partially inaccurate information given they correctly identified it was a DNS problem immediately (they did tell me I had the wrong settings for Office 365) which was not true but who's perfect. Finally one of their technicians spotted that my DNSSEC settings which should have been automatically removed by GoDaddy were wrong. I can now send and receive email after being treated rudely by GoDaddy who told me DNSSEC was nothing to do with it without knowing what DNSSEC was (I struggled with them to look it up - then ask someone else until it was fixed).

Thanks Liquid Web

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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LiquidWeb rocks. Practically most of the negative reviews are once-off issues. The culture of this company is what makes you stay. Its a relationship of trust. Perhaps not all the newbie techs know their stuff or get it always right, but they are always WILLING to help you out and will transfer you to a more senior tech. The fact that they never make you feel like your query or problem is trivial and are able to offer best effort support for things that are not even their problem is absolutely outstanding. No other web hosting company is as nice, and I have tried a few. You will never get a "Sorry, we can't help you with this, you have to do it yourself." They will log the ticket for you everytime -- so many other hosting companies draw the line somewhere, but LW try their utmost best to do whatever they can to solve your problem in the most friendly way. They have some very competent techs who has helped us troubleshoot and resolve complex server issues. I can't rave about them more, you guys have to try them out. They're server downtime have never given me any trouble and I have ALOT of sites hosted here. So I would say alot of the negative reviews are arb cases, and we're not hearing the other side of the story, and I would recommend you guys get a taste of their support and it will be hard to go anywhere else. They are real heros because their culture is very personal and very human. Im not saying every single time you're going to get the best experience or solution, but you can trust that you can speak to someone who will understand your problem and actually do their best to resolve it. This is real customer care and support and most of the reviews here agree to that. We stay with them because we can count on them and these techs are EAGER to help vs just sitting at their computer because they HAVE to do their job. Go Liquid web GO!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

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I have been looking to move away from an unrelaible host for some time, I have been having lots of issues and I am very skeptical and cautious after my past experiences. Liquidweb have been great at answering all my questions, assistance with what I need in the move and seem to know exactly what they are talking about. Running a big company called www.seoempire.com.au and having hosting the blood of my business I cannot afford to have an unreliable host as every single one of my clients use me for hosting and down time is not an option.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

They always go above and beyond what is a normal hosting experience, I seriously seriously recommend these guys, if they keep like this, I'll be their customer forever!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have been with Liquid web for over 5 years now... prior to that I was using a number of different hosting companies due to the saving in cost... only to later find out that this was costing me a lot of money in wasted time... so I bit the bullet and invested in the hosting and the amount of time it has saved actually talking to a competent staff is phenomenal. Highly recommend liquid web they have been an amazing member of our team.

 
4.5 stars
Support
3 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I constantly get ip blocked and wanted some support for this, the tech support will treat you like an idiot for trying to solve a problem and no real help from LiquidWeb. I had some of the best service in the past when I was a new costumer. If you need help with something i would look for someone else.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Liquidweb rocks,it isa nice hosting site. They considered my queries and handled them with support.î have recommended this site to my friends and colleages.I had nice technical experience.I would recommend this to all future domain hosters.

 
5 stars
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5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I used Site5.com for several VPS accounts for years and while their service is very impressive in terms of support and uptime my hosting needs simply outgrew them (they don't do dedicated servers).

After a huge amount of research I opted to give Liquid web a try and set up a VPS with them about a month ago. To date the service has been phenomenal in terms of the functionality offer and the support is just out of this world, once or twice I waited maybe a little longer than a minute to get a support person on the other side but usually they are there within seconds!

What I love about the support is that they will try and solve the problem there and then and not enter into a ticket situation unless it's something pretty tricky i.e. at the start I needed my server tweaked to match my existing VPS which would take some considerable time so that went onto a ticket but on other occasions I have been online for 30-40 minutes with one of their support team fixing or addressing some issues while I set up the server initially.

I have found their staff really obliging and pretty friendly while doing their job which is always nice! In fact one guy stayed with me for almost 2hrs working on an issue which turned out to be a conflict between a script and the php version on the server - All their staff show really amazing patience in fact.

My account dashboard is simply put, the most amazing thing I have ever seen in over 8 years of web hosting, you can add firewalls, load balancers, extra storage and most impressively upgrade/downgrade your server on the fly, choose a server, and literally with a few clicks you have a brand new server - I have tried this out 3 times so far to see how well it works and it's a dream if you want to grow your hosting business.

So one month in and I am blown away by them as a company and thought they deserved a review for the great help in setting up my server for me.

In summary, I cannot recommend them highly enough – We are based in Ireland we have no relationship or affiliation with them other than as a very happy new customer.

 
1.5 stars
Support
1 stars
Features
2 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I loved all the feature they offered but when I need the support was incredible slow and they actually act like the don't care. I asked why my site it wasn't showing when I was partially working on it and suddenly stop, they said about the DNS and after the change I still having problems to see my content. They claimed to be heroic support but that is FAR from what they really are.

If you need to move your site right away and need to act fast, THEY CANT DO IT. You will lose your time!

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have been a customer of liquid Web since April and in that time our server has had many challenges for our own reasons what I can tell you about their service is that they go far beyond any other company that I have ever had host our servers which we have had hosted with other providers for the last 15 years we would never ever consider changing back to any other provider. The support team liquid Web is courteous polite thoughtful expedient and they always do the very best they possibly can. Their service and support has been invaluable to our organization. We could never give them enough praise !

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I've been a customer with them for more than 5 years now and have 3 dedicated hosting accounts with them. It has been till this past month where I've had the worst experience anyone could ever have for one of my dedicated servers.

Last month, requested an upgrade of a hard disk from 250GB to 1TB, to do that they took down my site for 12 hours the first time and couldn't complete it so I had to cancel the process. Second attempt, again another 12 hours downtime and then only did it get done! And I find out online that it should have never taken so long in the first place.

Then this past week, the new hard disk starts acting weird. I am not able to upload / write files, unable to access emails, etc. I have to keep restarting the server to get things working and while I raise tickets over the course of 3 problematic days, they're unable to find the issue. It is only on the 4th day that I highlight something which leads them to figure it could be a corrupt filesystem. After 10+ hours of downtime and still counting at the time of writing this review, my server's still down as they're unable to fix the hard disk or replace it with another one.

It's been a really bad month of multiple downtimes and bad service overall. Unfortunately, I will be looking to shift from their services as soon as I get my server back up.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I own a webhosting company called Cheshire Web Hosters, and I have been a client since April and am very satisfied. When I originally signed up and provisioned a server I called technical support so they could help me setup and migrate everything. To my surprise their horoic support was amazing. I have never had so good customer support from a hosting company. The technician (Christopher) stayed with me for 8 hours until everything was completely functioning and setup. He even went to the extent of setting up my SSL for my server and client area! Amazing company. I would recommend them to anyone looking for awesome server hosting. I will be getting a tour in June of their facility also. Its more expensive than some companies but its definitely worth it. Oh and I have had 0 down time also. I will do another review in 6 months.

 
4 stars
Support
5 stars
Features
4 stars
Uptime
3 stars
Value
4 stars

Was this review helpful? Yes | No

After reading all of the review here...I decided to dive into Liquid Web for our hosting needs. We are a Michigan based MSP and we have several small and medium size businesses who also needed web hosting and email hosting. None of us were solely web techs by trade, but we dabbled...sorry to say it wasn't enough.

Our customers also had some onsite IT in addition to us...but many do not. Since I do not have many employees, I needed to find a hosting solution that worked with our budget and quality demands for the level of support that we provide our customers.

Liquid web appeared to be the answer. I started a few servers for some of our basic customers. What i found afterwards...i will never regret. I don't know how I can ever run my hosting without them now. Top notch customer service...I've had issues with DNS and connectivity before....but most ended up being due to my technicians adding an incorrect address for A records or misconfiguration of the firewall. Each time, the technicians were very prompt, helpful, and understanding. I don't believe any issue ever took more than a few hours to resolve.

As for the review by Mr. Jones (Respectfully) , I have never experienced any of the issues he has portrayed....I decided to investigate who he may have switched to and see if they would have any better reviews or better hosting packages, but it appears he is a competitor who hosts himself?
NS1.DIGITALSHIELDHOSTING.COM

but he doesn't appear to have a complete website either? Regardless, I am very happy with my service and it works great for me.

 
3.5 stars
Support
4 stars
Features
4 stars
Uptime
3 stars
Value
3 stars

Was this review helpful? Yes | No

We've had LW for 4 years for a VPS to host our client web sites using LAMP.

LW was good at first, especially because we could get someone on tech support quickly and in the US (you pay for that but that is worth it.) However, they have been slipping and disappointing in the last 6 months. Their "Storm Servers" have proven to be a step backwards in reliability from when we started with a smart server. In the last 2 months, we are seeing server reboots about every week if not more, w/o any valid explanations, debugging or solution. They initially convinced us we needed to move to a larger capacity VPS, so we did (cost more) and if anything the problem has become worse since then (2 months.) Sounds like we got conned by a salesman who doesn't understand the technical issues plaguing their data center.

We are down again today. 48 hours since our last server crash. Waiting on tech support to pick up the phone after 15 min still. Going to ask for money back this time as it is affecting our business.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
4 stars

Was this review helpful? Yes | No

I went in Liquid Web just a month and I feel that is the best company that I saw in my hosting life, they give the best heroic support that I saw, the services are really functional, the value may be big but I think it will be worth.
Thank you Liquid Web!

 
1 stars
Support
1 stars
Features
1 stars
Uptime
1 stars
Value
1 stars

Was this review helpful? Yes | No

I have been a loyal customer since 2001 and I have now been down for 6 days and in just a few hours 7 days. I am still not up but also been lied to about things that said were done and was not. If have been patient and supportive as things happen until today. Today I was lied to numerous times. If you can't be heroic then be honest. I have listened to my clients yell and watched a combined loss of business for them of over $185,000 per day in online sales and fielded all the calls 24 hours per day. This is getting crazy! No longer a loyal fan or customer of Liquid Web after all these years of having dedicated and shared hosting accounts with you. I have referred dozens of people to you who I know are customers to this day. I hope the lies are worth it as this will cost you greatly as it has cost me.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

Liquid web is a great hosting company i have dedicated hosting with them and i never want to change them great support and facility..

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

I have a dedicated server at Liquid Web. I've been with them since 2006, and have never felt the need to change.

Their 24/7 phone support is really, really good, ranging from knowledgeable to genuine sysadmin, I've never been on hold for more than a minute or two, and I've never been made to feel like I'm an annoyance, or that they are anything other than completely committed to solving my problem, and to my success.

Even better, they aren't just running scripts, and they don't fall back on "check the knowledge base." Your support issue will be handled from start to finish, by a human, until it's solved.

I'm very happy to have found this site, so that I can say good things about Liquid Web. Yes, LW pricier than, say, GoDaddy. But if you care about your business and being able to sleep nights, its well worth the investment.

 
5 stars
Support
5 stars
Features
5 stars
Uptime
5 stars
Value
5 stars

Was this review helpful? Yes | No

The customer service is awesome!

I have never waited more than half an hour to get something solved. And i dont mean downtime. IN 1 year i dont remember getting calls from my customers for that matter (i am a liquidweb reseller). In fact just some ip-firewall issues when conecting via FTP. (i guess that's because of strict firewall policyes to avoid hacks).

my VPS works like a charm.

2 thumbs up!

 
LiquidWeb logo

LiquidWeb

liquidweb.com
Location:MI, USA
Founded:1997

Liquidweb Introduction

Liquidweb was founded in 1997, and it owns and operates three datacenters in Lansing, Michigan in the United States. The company employs more than 400 people in technical support and server administration, and its staff are Cisco and Red Hat certified. Its plans include a strong focus on cloud hosting, with a mix of Linux and Windows operating systems to choose from.

Liquidweb has put together comprehensive VPS, dedicated, and cloud hosting packages, as well as niche solutions covering everything from gaming servers to HIPAA compliance. It aims its marketing at the medium or large business market, with some solutions stretching up to enterprise class. That said, Liquidweb does offer entry level hosting in the form of its managed WordPress service, and a platform called Cloud Sites which is designed to take the hassle out of hosting.

Liquidweb Hosting Services

Many hosts focus on selling shared hosting, and save the more advanced plans for later. Liquidweb flips this around. It's focused on dedicated hosting first, with both regular and cloud variants on offer.

All dedicated servers are managed, and customers can choose from two US datacenter locations and one European location. Cloud dedicated servers are provisioned using Liquidweb's own Storm platform, which it also deploys on cloud VPS and private cloud services.

VPS hosting is also managed, and includes CloudFlare, backups, and DDoS protection. Each VPS is assigned a set number of cores, a set disk allocation, and a set bandwidth limit. Some plans can be provisioned on either Linux or Windows. Cloud technology makes it easy to scale the VPS, and plans come with a choice of cPanel/WHM or Plesk.

When we look at entry level hosting, the focus is on managed WordPress, an increasingly competitive market for hosting providers. Liquidweb's plans have no visitor limits, and are aimed at agencies and developers. Customers have the option of using cPanel, or having only the WordPress dashboard. This essentially gives you the choice of creating pure WordPress hosting account, or a shared hosting account with WordPress as the focus. Plugins are not restricted, which is interesting, since some managed WordPress providers outlaw certain plugins on their servers, and customers can create staging sites at will. Pricing is higher than some competitors, but free SSLs and one-click backup restore may make up for this, depending on your priorities.

Finally, LiquidWeb has one more key package on offer: Cloud Sites. This is a fully managed hosting platform, rather than a server or a slice of disk space. Sites, visits, and domains are unlimited, and the package automatically scales with demand. Liquidweb says that this system resists the outages caused by traffic spikes, while giving developers and creatives the flexibility to use the scripts and software that they're used to. Cloud Sites focuses on getting sites online quickly and ensuring they are always available.

Infrastructure and Datacenters

Liquidweb owns and operates three data centers in Lansing, Michigan, and uses additional facilities in Arizona and the Netherlands. Its focus is on cloud provision, which means that it can be more fluid than its competitors in allocating space and bandwidth. This is most notable on Cloud Sites, which has an automatically expanding resource allocation and no theoretical limit on traffic.

Customer Support

All of LiquidWeb's 400+ strong support team is based in the US, with some staff deployed to work hands-on in its datacenters in Michigan. It offers a support promise of 24/7 response, 365 days a year, along with fast account creation and proactive server monitoring.

If you have a problem or a question, you can contact LiquidWeb's support team via chat, email, or phone. It operates various response time guarantees, which are summarized in the next section.

Support and Uptime Guarantees

Liquidweb's support is provided with an initial response guarantee of 30 minutes for ticket, 59 seconds for chat, or 59 seconds for a phone call. It offers service credits if it misses these targets.

It also offers a 100% network uptime guarantee, and the same for power, along with 30 minute hardware replacement once the issue is diagnosed. The same service credits apply.

Finally, there's the all-important uptime guarantee of 100%. If this is breached, you'll be credited with ten times the amount of downtime experienced. As with all hosts, there are terms and conditions attached to this promise.

Summary

Liquidweb's focus on cloud hosting means that its plans will appeal to businesses, and mainly those that have a little cash to spend. It's able to offer a 100% uptime guarantee because of this infrastructure, and its support guarantees are also impressive given the number of services that it sells. If you're looking for shared hosting, Liquidweb's managed WordPress hosting service might be perfect. Equally, it might not be enough for you, depending on what you want to do with your website. But for high capacity hosting at the top end of the market, Liquidweb offers genuinely innovative solutions for both Linux and Windows.

Last updated: 2017-07-31

LiquidWeb Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
HIPAA Dedicated Server WordPress PHP .NET Framework DirectAdmin Windows 2008 Windows 2003 2TB 5TB $338.84/month
Usual price:
1 GB VPS WordPress PHP Fedora Anonymous FTP Ubuntu Debian 50GB 5000GB $50.00/month
Usual price:
2 GB VPS WordPress PHP Anonymous FTP Fedora Ubuntu Debian 100GB 5000GB $59.00/month
Usual price:
E3-1240 Dedicated Server WordPress PHP .NET Framework DirectAdmin Windows 2008 Windows 2003 2TB 5TB $159.00/month
Usual price:
Colocation WordPress PHP Shell Access Dedicated IP Uptime Guarantee Colocation 5TB $150.00/month
Usual price:
Personal Managed WordPress WordPress Uptime Guarantee PCI Compliant Wire Transfer Money Order Secure 100GB Unlimited $89.00/month
Usual price:
Professional Managed WordPress WordPress Uptime Guarantee PCI Compliant Wire Transfer Money Order Secure 150GB Unlimited $149.00/month
Usual price:
Windows VPS ASP ASP.NET WordPress PHP .NET Framework Plesk 100GB 5TB $99.00/month
Usual price:

LiquidWeb Frequently Asked Questions

  • Does LiquidWeb offer Windows or Linux hosting services?

    LiquidWeb offers both Windows and Linux hosting services on their dedicated server plans.

  • Does LiquidWeb have Virtual Private Servers (VPS)?

    Yes, and they all feature SSD storage for the best performance as well as different specs that are designed to fit your computing needs.

  • Do they offer domain registration? What about a free domain?

    You can get a free domain when you select their dedicated server plan. Additional domains can be purchased from the account management interface.

  • What payment options does LiquidWeb offer?

    For payment options, you have the choice of using credit cards and PayPal. Each plan is paid month to month.

  • Do they have a money back guarantee?

    They don’t offer a money back guarantee, however, with most of their cloud hosting plans you will get a prorated refund if you cancel a server.

  • Do they offer phone support? What language is their customer support available in?

    The company offers 24 x 7 support by phone, chat, and through a support system which can be found on their website. English is the only available language from the support team.

  • Where is LiquidWeb located?

    LiquidWeb is based out of Lansing, Michigan. They have four datacenters in the USA, three of which are located in Michigan and one in Phoenix, Arizona. The have a European datacenter is located in Amsterdam.

  • What programming languages are supported?

    LiquidWeb offers support for most programming languages, including ASP, ASP.NET, PHP, Perl, and Ruby on Rails.

  • Can they help with transferring an existing website?

    LiquidWeb offers an included site migration service to make new customer transfers as simple and painless as possible. This includes migrating WordPress, Joomla, Magento, and Drupal websites.

  • Can I host more than one domain on a single hosting account?

    Customers can host as many domains as they need to on their shared web hosting offerings.

  • Does LiquidWeb include any software so that I can easily build a website?

    While there are no wizards or software for building sites, they do offer easy access to several software platforms that make it easy to build a site such as Wordpress and Joomla.

  • Is LiquidWeb suitable for an ecommerce website?

    Yes, ecommerce websites are well supported and have access to features such as multiple payment gateways, coupon and gift certificate support, inventory stock control, full-customization, multi-currency/multi-lingual support, SSL, and more.

  • Could I host an image-heavy site on their services? What about video streaming?

    Image intensive sites and media streaming are not a problem as long as you stay within your bandwidth and space purchased.

  • Do they provide a control panel?

    Yes. cPanel and Plesk are the web hosting control panels of choice, depending on whether you are hosting on a Windows-based product or Linux-based product.

  • Do they have an uptime guarantee?

    The company maintains a 100% uptime guarantee and backs it up with service credits.

  • Is there anything special about LiquidWeb's hosting plans?

    LiquidWeb offers a variety of features with each of their hosting plans. They include comprehensive security service that protects systems from a variety of security issues, CDN services, DDoS protection, and Sonar Monitoring which ensures your server's optimal performance through early detection of problems.

  • What is LiquidWeb's backup policy?

    The company offers local backup with flexible scheduling on each plan. Full server backups on a daily basis are available as a paid add-on for each hosting plan and come with more features such as multiple layers of protection, painless recovery options, encryption, and off-site backups.

  • Do they offer an affiliate program?

    LiquidWeb offers an affiliate program with generous one-time commissions and monthly recurring commissions for dedicated servers. The affiliate program is very straightforward, and they pay affiliates based on the account types they refer.

LiquidWeb Features

All Features

  • .NET Framework
  • 24/7 Support
  • Ajax
  • Ajenti
  • Analog
  • Announcement Lists
  • Anonymous FTP
  • anyInventory
  • Apache
  • Asterisk
  • Avactis
  • AWStats
  • b2evolution
  • Brim
  • BSDs
  • Business
  • CDN
  • Cerberus
  • CGI Access
  • CGI Calendar
  • cgiemail
  • Check Payments
  • CiviCRM
  • Cloud
  • CMS Made Simple
  • CouchDB
  • Credit Card
  • Custom Error Pages
  • Custom MX Records
  • DDoS Protection
  • Debian
  • Dedicated Server
  • DirectAdmin
  • Docker
  • DokuWiki
  • Dolibarr
  • Dotclear
  • dotProject
  • Dreamweaver
  • Drupal
  • Drush
  • e107
  • Eblah
  • EGroupware
  • Elgg
  • Email Forwarding
  • Exif Support
  • EZ-Shop
  • Fedora
  • FFmpeg
  • File
  • File Manager
  • Firewall Protection
  • Forex
  • Free Shopping Cart
  • FrontPage Extensions
  • Gentoo
  • Git
  • Grails
  • Hadoop
  • HIPAA
  • Hotlink Protection
  • IaaS
  • Image
  • IMAP Support
  • InterWorx
  • Invision Board
  • ionCube Loader
  • IP Deny Manager
  • ISPConfig
  • ISPmanager
  • Java
  • Joget
  • Joomla
  • Kbiki
  • Kentico
  • Kloxo
  • KompoZer
  • LAMP
  • Laravel
  • LiteSpeed
  • Live Chat Support
  • livesite
  • Mac
  • Magento
  • Mailing Lists
  • Mailman
  • Mambo
  • Managed
  • Mantis
  • MariaDB
  • markItUp!
  • MaxCDN
  • Media
  • MediaWiki
  • memcached
  • MemHT
  • Merchant Account Support
  • Mercurial
  • Minecraft
  • Mod-rewrite
  • Modlogan
  • MODx
  • Money Order
  • MongoDB
  • Moodle
  • Movable Type
  • MS Access
  • MS DotNetNuke
  • MSSQL
  • Multiple Domain hosting
  • MyBB
  • MySQL Web Interface
  • Nginx
  • Noah's Classifieds
  • node.js
  • Nucleus
  • OnApp
  • Open-Realty
  • OpenBiblio
  • OpenStack
  • OpenVZ
  • OpenX
  • OrangeHRM
  • osCommerce
  • osTicket
  • Oxwall
  • PaaS
  • paFileDB
  • Password Protected Directories
  • PayPal
  • PayPal Shopping Cart
  • PCI Compliant
  • PerlDesk
  • Phalcon
  • Phar
  • Phone Support
  • PHP 4
  • PHP 5
  • PHP 7
  • phpAdsNew
  • phpBB
  • phpCOIN
  • phpCollab
  • phpESP
  • phpFormGenerator
  • phpFreeChat
  • phpLD
  • phpList
  • phpMyAdmin
  • phpMyChat
  • phpMyCounter
  • phpMyFAQ
  • phpMyVisites
  • phpPgAdmin
  • PHProjekt
  • phpShield
  • phpwcms
  • phpWebSite
  • PhpWiki
  • Pinnacle Cart
  • Plesk
  • Pligg
  • Plog
  • Plone
  • pMachine
  • PmWiki
  • Podcast
  • POP3 Support
  • PostGIS
  • PostgreSQL
  • PostNuke
  • PowerPay
  • PrestaShop
  • Private SSL
  • Proxy SSL Encryption
  • PunBB
  • PyroCMS
  • Quick.Cms
  • Railgun
  • RapidWeaver
  • Raw Files
  • Redmine
  • Ruby
  • Ruby on Rails
  • RVSiteBuilder
  • RVSkin
  • sandvox
  • SeaMonkey
  • Secure
  • Serendipity
  • Server Side Includes
  • Shared SSL
  • Shell Access
  • Shockwave
  • ShopSite
  • SHOUTcast
  • Silverlight
  • SilverStripe
  • Simple Machines
  • Sitefinity
  • Slackware
  • SMTP
  • Snapshot Backups
  • SocialEngine
  • Softaculous
  • Soholaunch
  • SolusVM
  • Spam Filter
  • SPF
  • SSD
  • SSH Access
  • SSL Certificates
  • Streaming Audio/Video
  • SugarCRM
  • Support Forum
  • Tekkit Server
  • Tiki Wiki
  • TomatoCart
  • Tomcat JSP
  • Trac
  • Transfer Support
  • TUTOS
  • TYPO3
  • Ubercart
  • Ubuntu
  • Unix
  • Unlimited Sites
  • vBulletin
  • Video
  • Visual Studio .NET
  • Visual Studio .NET Express
  • VPS
  • Web Architect
  • WHM
  • Windows
  • Windows 2003
  • Windows 2008
  • Wire Transfer
  • XMB Forum
  • XML Parser
  • Zend Optimizer
  • Zenphoto
  • Znode
  • ZPanel
  • Zurmo

How does LiquidWeb compare to their competitors?

Overall 4.5 stars
Support
4.5 stars
Features
4.5 stars
Uptime
4.5 stars
Value
4.5 stars
Visit LiquidWeb
Overall3.5 stars

Price Comparison

LiquidWeb$50.00
Knownhost$23.75
Servint$49.00
Atlantic.net$9.93
Media Temple$20.00
SingleHop$159.00

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