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Is Lunarpages the host for you?
Last reviewed Sep 27, 2016
$ 3.95 / Month
Simply terrible experience, horrible support.. I have been with them because I didn't want to change my hosting company but all of a sudden I got an email from an IT guy saying that my website increased its traffic and without asking me modified htaccess file and blocked bots to crawl my site, trashed my SEO efforts of my site. later when I said that I could stay only if you allow me to.. without any changes on my htaccess.. they said OK but previous guy shut down my site without any further notice. that wasn't enough, even though I paid year in advance, they refused to issue me a partial refund.. support phone is only 9 to 5 if you can get a hold of anyone, submitting tickets are going to india and no resolution at all..
very very disappointed.
If I could give zero stars for Lunarpages support, I would.
Here's my story. I've been with Lunarpages for several years, they were my first host and I renewed with them everytime my plan expired.
So I've been a loyal customer for years, but now, ENOUGH is ENOUGH.
Here's a summary of my experience with Lunarpages:
- Support tickets get ignored, sometimes for 1-2 days. When I do get a response within 4-5 hours, I actually rejoice. I am NOT kidding.
- The "support" I get seems to come from people with little IT knowledge (unless it gets escalated, then you might get someone competent). But at Level 1, all I get are cut-and-paste responses that are not helpful and just makes my blood boil. Trust me, this really sucks when all your sites are down (which happens frequently)
- DOWNTIME. I had lots and lots of downtime. You have to be very zen about all this downtime or you'll give yourself ulcers.
- When I complained to their "customer care" and asked for my money back after I had no response for a ticket for 2 days and all my sites were down, they said it's not in their terms and conditions -- so that's great, now I'm stuck with a crappy host with nonexistent support for another year. Welcome to my hell...
- POOR SECURITY. It doesn't matter if your sites and plugins are all up-to-date, you will get hacked and attacked because their servers have very low security. And when you get hacked/attacked, you'll be blamed. So, more fun for you!
I write this review with some sadness --- like I said, I've been with them for years and they were my first host for my first website.
But somehow over the years, it has all gone downhill QUICK.
I don't know what's to blame as I was just a customer, but IMO things like this don't happen for no reason.
I can't even blame the employees, they're just doing what they were asked. Perhaps even they feel stuck in purgatory??
IMO when staff quality and server quality are bad, it can only be down to poor management.
I've been a lunarpages customer for 10 years, and while customer service has never been their strong suit, lately it has become a severe liability. I'm an experienced webmaster who requires very little tech support, but lately lunarpages has gone on the offensive, opening support ticket after support ticket accusing me of using "excessive system resources" and demanding I update certain scripts. The problem is that I made all the changes they requested months -- and in some cases, years -- ago, but lunarpages continues to badger me. I have responded promptly to every email, explaining that I cannot update scripts that don't exist on my website. I also tried calling support -- which means being on hold for several hours -- and explaining the situation, but although I was assured the problem had been taken care of, the pointless robo emails resumed two days later. I realize that what lunarpages wants is an excuse to force me into a more expensive hosting plan, but based on very negative reviews of their so-called "managed hosting", I am not interested in paying more for even worse service. If you are considering lunarpages as a web hosting option, I suggest you run, not walk in thr opposite direction.
We have been with Lunarpages for a number of years, and have always found it excellent at all levels. We originally moved our sites to Lunarpages after dealing unsuccessfully with a high-dollar, low-service web hosting company caught in lying. We needed to be able to provide searching function inside protected directories for our members. And spent literally three months trying different software, free and paid, to do so; and we were given a wide variety of excuses, indicating, of course, that it was our fault in each case, before they finally admitted that due to their settings, we were not ever going to be able to set up search to search inside one of our protected directories. Something they doubtless knew from the beginning of our struggles. We don't think that search capabilities, isolated to within one protected directory is too much to ask. They did manage to squeeze an additional 4 month's fees out of us, lying to us at every level, first, second, and third tier. Once we moved to Lunarpages, we had the search software we had purchased, up and running perfectly within a week. We did get some needed assistance from tech support, even though it wasn't really their issue. We are on Basic Shared Hosting, and have never been pressured to upgrade to Business, or Dedicated Servers at all, in any way.
Their tech support has always been reachable, very quickly, with friendly and knowledgeable agents, that have always gone way 'above-the-call-of-duty' to help us with the few issues we have had, with no quibbling about 'this-is-not-our-issue' silliness. And even more importantly, no lying about their internal settings. In other words, we are delighted with both the fact that we don't have many issues, and the fact that when we do have an issue, their agents always are quickly and efficiently, on the job! I would recommend them to anybody.
I have been with Lunarpages since almost the beginning. At one time they had excellent customer support. Now their support is M-F until 5pm. Not only that but they act as if they're doing you a favor to help. Not only that, but as another reviewer has pointed out they have some system known only to themselves to block IP addresses. I have had my IP address blocked a half-dozen times, usually on a Friday, and can't get my commercial site back up until Monday. Not only that, but while I was traveling overseas with limited internet access they posted a notice on my lunarpages login page that I was due for a "routine" password change. Of course, I didn't see this until I came home (why would I be logging into lunarpages to work on my site while I was traveling). My site was down for nearly two weeks without my knowing it. My SEO standing, that I have worked diligently to keep high, plummeted. Thank you LP.
Lunarpages customer service lacks. They do not care about their customers or care about quality. I manage a call center and would never have my people talk to a customer the way their customer service acts. Our email has been hacked several times. There was no help from them to help get our email back on track. Their spam assassin is a joke. Our email boxes are flooded with spam on a daily basis. Not only that, but we are told that we hit our limit of email usage. You think? They don't even care if we cancel or if we stay. Might as well go to a place where they respect their customers.
I was a Lunarpages customer since 2002, and I just cancelled my account.
Thirteen years ago, they offered a lot for the price. Today, they were still charging me the same price, even though the same level of service is available from many other hosting providers for less. That was fine while they were still providing great service... but that changed in the past year or two.
Recently, Lunarpages started automatically blocking IP addresses. It's not clear to me what criteria they use; I've asked, and haven't gotten a response. What I do know is that they've repeatedly blocked my home IP address. You'd think that the one IP address that a customer consistently uses, with proper authentication and everything, would be automatically whitelisted. No such luck. No notification, no phone call, no communication whatsoever—you just suddenly can't access your email or website any longer, unless you come in from a different IP.
That would be bad enough if it were a one-time thing, if they would whitelist your IP address and it never happened again. But it kept happening to me, over and over, even though my IP hadn't changed. It took between four and 24 hours to get a response from support each time I contacted them. At first, they insisted that they had whitelisted my IP and it must be a problem on my end. When I sent packet traces proving that the problem was on their end, they finally escalated to a senior admin who admitted that the problem was the whitelist entry was placed into their firewall rules AFTER the blocking rules, so the whitelist rule never got executed.
That's beyond amateur-hour stuff. It's grossly incompetent. An automatic firewall block that overrides whitelisting? Seriously?
Given the slow and unhelpful customer support, the customer-hostile automatic IP blocking, and the excessive cost, I've dropped Lunarpages and moved my site elsewhere. Given Lunarpages' highly restrictive refund policy, I expect I'm out a substantial sum of money for doing this, but at least I'll be able to receive email reliably.
DO NOT SIGN UP WITH LUNAR PAGES.
I've been with them for several years and my email is going down more frequently - about twice a year now.
They tend to block your IP for no reason and after a few days of back-and-forth, they finally admit to the problem being on their end.
If you need reliable email - GO SOMEWHERE ELSE.
I'm a webmaster and I can say that today this is a very bad service.
I was not opening new accounts for my clients with them since 2011 but the situation nowadays to manage hosting is just unreliable.
I was a customer of them since 2008 but the service today is so bad that I was forced to move move out more then 10 websites wasting my time and money.
As soon as you have few people visiting the websites hosted with them they say that you are over usage the shared hosting, starting to push you to buy a unjustifiable and expensive dedicated server.
I definitely encourage all of you to skip this hosting provider and look for something better.
I solved all my issue here in Italy with just 40 euro per year!
A few months ago my email server happened to be blacklisted, which basically rendered all my email accounts unusable. I'm familiar with the blacklisting process so I was really patient while lunarpages tried to address the issue. After one month with all my accounts blocked and no workaround offered (e.g. I would have accepted to move my accounts temporarily to another main server), I decided to close my account and move my domain to another provider.
I had just renewed the service for two years so I requested a refund for the remaining period. So far we have been unable to reach an agreement.
Support was poor and they kept my money, which is unacceptable. I was not treated as a valuable customer so I cannot recommend this provider.
I'm a web developer and software engineer. Generally speaking, I know what I am talking about when it comes to these things. Lunarpages has as pretty good set of services at somewhat reasonable prices (not the lowest but that's ok if the service and support is good enough).
...However, what I hate more than anything else is talking to support staff who act like they are lords and keepers of all knowledge. After waiting 20 hours to get a support ticket answered the first time after having my IP blocked, and then being assured that my IP was whitelisted, then getting it blocked again (for backing up files via FTP), I decided to call Lunarpages support.
The person I spoke to acted smug the entire time I was on the phone with him. I asked about getting a refund for the 3 years advance payment I had made (minus time used, of course) and it was declared that "they don't do that". When I told him about my issues the past few days and how I was dissatisfied with the service, he threw it back in my face that it was an IP block due to repeated logins (because he had all the information on my account in front of him and presumably he could read), despite the fact that this occurred due to my trying to backup files via FTP -- I wasn't logging in repeatedly. He also threw in there that "If they didn't have the IP block in place, my account would be hacked in about 5 minutes". Was this a threat or a smug attempt at putting me down? I also know a thing or two about security and I don't need to be preached at in such a juvenile way.
I have a request in to speak to a supervisor about my situation. I hope they do the right thing and let me go with a refund, but I'm not counting on it at this point. Meanwhile, as I type this, my FTP client has been disconnected again and I can no longer access my site at all, despite the fact that my IP address has supposedly been whitelisted...or not.
I've been using Lunarpages for several years, and they've been okay until recently. Their technical support has never been especially good — always a long customer support wait and emailed inquiries often two two or three days for a response, but they've always been friendly and helpful when I finally got through to them. Then again, it's cheap, so I don't expect great, immediate tech support.
Recently though, they've been blocking my IP addresses. First they blocked my work IP address, then they blocked my home IP address. They claim its because of things like email clients sending the wrong passwords or too aggressively checking email accounts or wrong passwords being entered. Aggghhh! All I know for sure is that right now, for the third time in the last month (this time on a business trip in a hotel), I'm stuck and unable to access anything on any of my accounts because they've blocked the IP address I'm using. And as usual, a call to their tech support line says, "We're sorry, but we're currently experiencing high traffic." I've had it with this company.
I had Lunar pages for many years with several hosting accounts and for years they were great, every so ofter I would speak to support and get a jerk however in the last months they are so bad I'm changing hosting company's, I had as much as 15+ domains with them, recently they had problems with one of the servers and after 3 weeks they are still having problems. Sites completely down, no email access and one domain was running a Google campaign.When you call them they could care less and cant give a time when it will be resolved. I've left messages for managers with no calls back, no more lunar pages for me.
I have used Lunar pages since 1999 and hosted many websites, personal and business. I had several accounts with them for these sites and more than 10 domains. When I started with Lunar pages in 1999, they were excellent in service, support and features. I picked them because of that. They were not the cheapest but I felt had features that I really liked, although did not use all of them and their hosting service was excellent.
Over the years, they have been in steady decline. I have been constantly been providing feedback to them without any result. Over the years I have have been moving my accounts and domains out from them to compare services, features and support. After 4 years of doing this, I can safely say that Lunarpages is the exception in bad hosting service. Support is ok, not bad but not good either.
Lunarpages is constantly on the bad server list, having a bad reputation and apparently they have a lot of spammers but don't know it or just don't want to know about it so they can keep the business, I don't know which one. The net is my personal website suffered many times from being down - yes they would take the site down claiming a bad file that had been put in there and also my emails were constantly returned due to bad MTA reputation.
When I moved the same website to another company, I have not had any problems for 2 years now. So it is isolated to Lunar pages security.
Now the final straw is the Lunarpages server has been blacklisted so I cannot send any emails out and they don't know who is the spammer not can the restore the server, neither will they move me to another server. I have asked for a refund but the "highest authority", the billing supervisor, says not. Her manager is the support manager. So I am going to out of pocket a few years of hosting dollars but I am moving with absolute certainty.
My recommendation is that it is just not worth any of their features to use the service as the downtime or the time you spend with support on the phone or via emails is simply not worth the repeated aggrevation. They have gone from good to bad and they are certainly not the cheapest either.
This host has cost me literally thousands of dollars. At least once or twice per year email will stop working for about a day or less. I can deal with that. But I had recently built a small order site for a new big customer and then the server goes down. Ok just a day to fix right. NO! It has now been 7 full days without email and very limited web access. DO NOT TRUST YOUR BUSINESS TO THIS COMPANY!
Lunarpages was great, but now it is absolute trash.
The support has been outsourced to India and there are constantly problems. They even put my primary email into WHOIS data out of nowhere and now the email I've had for over half a decade is so full of spam I cannot even use it.
I've had to switch servers completely because the other one was HACKED. The load times were so atrocious no one was visiting my site. This went on for 3 months before they finally changed it for me.
All in all, I cannot recommend this company. I will be changing hosts as soon as possible. For $20 per domain, lackluster service, and a never-ending supply of problems, I recommend you bail from this sinking ship before it takes you with it.
I have been a customer with Lunarpages for 14 years. For at least 12 years I was glad to have them as my hosting provider. However, in the past year or so, I have noticed dramatic reduction in support and reliability.
I don't even know where to begin. Slow loading times, terrible support from incompetent staff, a gelded control panel called "Lunarpanel", which is just terrible. The list is endless.
I don't know what to say other than, after 14 years, I'm switching.
I'm a Lunarpages old customer since 2009. I WAS satisfied with the service BEFORE, but it turned.
My reasons and comments toward Lunar are as following:
1. The response time of support is so slow.
2. The response usually unhelpful.
3. Non-reliable backups
My terrible experiences with Lunar are below:
1. On one day I lost my file data on Lunar service and they said they can't figure out why.
2/17 I reported the ticket
2/19 Requested for data recover
2/27 Response from Lunar said that it has been 7 day so they can't do nothing about losing customer's data
2. A subdomain always not workd and lost the relative FTP account setting, they said the FTP may lost because they are fixing that subdomain.
I've been with lunarpages for a few years and had great uptime and support. I have several accounts. Currently their support has gone downhill. No response, no call back, days to get an issue resolved, security issues, non-reliable backups, bad customer service, long wait times over an hour, half-ass responses, etc. Even on managed shared hosting which I pay an additional $40 a month. Try inmotion or bluehost for better support.
Today, the 17th of January, 2015, LunarPages is over 4 days into a "bare metal" backup of the server on which several of my sites reside. Here's what it says when I check the status of the rebuild:
"Tsohea bare metal updates. 371 GB / 884.7 GB have been restored. Updates will follow every 3 hours."
371 GB is exactly where it was 24 hours ago. I received this response this morning from yesterday morning's query about my site:
"Thank you for contacting us back ans (sic) we do apologize however the TSOHEA server required a complete bare metal restore form our backup tapes. Because of the size of the backup this is taking longer than anticipated. Unfortunately, there is nothing presently our admins can do to speed the process up."
So, three of my sites are down; my photography site: EdwardCrim.com, one of my project sites: ForestPark365.com, and my homage to U.S. state capitols: 50-Nifty.com. At the rate the restoration is proceeding, they won't be back up for another week or 10 days!
I have never thought too much of Lunarpages support and I've been with them for almost 10 years; long wait times, slow response to e-mails (12 to 36 hours) and frequent down time (the previous record was a mere 36 hours). So, picture yourself without your primary e-mail for 4 days and no web sites starting the day after you begin a big self-promotion. I am a tolerant man, driving the same old car (a 1986 Sedan DeVille), living in the same old house (since 1986), and married to the same old wife (over 34 years), but even I have my limits. I have decided to go elsewhere for my hosting services.
I have been Lunarpages client since 2010, the first 2 years the service was good, but now the hosting has a lot of security issues and support team just suspended my account causing a lot of business issues.
I have used Lunarpages for many many years and there service was always exceptional but over the past few months this paramount service has deteriorated to point now that I'm am losing customers. There lack of support and their penny pinching with services... particularly their generic version of a cpanel which is called lunarpanel has cost me clients. If they keep down this path I think even their major clients will move their business... so disappointed... and to think I sang their praises for years!
I have been with lunar pages for 6 years and have had many ups and downs with their customer service and helpfulness.
First on the down side. Their customer service sucks. just awful. i have had many instances where it is almost impossible to get ahold of a helpful person or even an unhelpful person. The average wait time on hold generally is about 20 minutes when i call in. lately they changed their system to have a "call you back system" which is supposed to log your information and have a person call you back. i have been trying to get ahold of somebody for over a week at this point. i have gone through the phone system and through their helpdesk online system and have yet to hear one word back from anybody. in the mean time i havent been able to get en email in 10 days nor has my website been able to load in 10 days. it just presents a server error every time somebody emails me or you try to go to the website.
on the plus side once you actually get ahold of a person the have generally been fairly helpful.
I am a long time lunarpages customer. I resubscribed this past July for two more years. I have a shared server, the business version riding on linux. 10 days ago, they said one of my web sites was sending out more than 200 emails an hour. Lunarpages changed permissions so that it could not do that. I was fine with that. Emails from that site should all come to me. But I wasn't receiving any and there was none in any of the email accounts. None of the tools will show me how many emails, etc are going out. I get bandwidth numbers. OK
Seven days ago, they said that this was the second time I had had a problem and they deactivated my account until I removed the offending script. They did not say what the previous problem was. There had been a problem where hackers were trying to get in through the joomla admin. We restricted the admin page to my ip address and that fixed the problem.
I deleted the offending web site completely and removed some remains of an old 1.5 web site that was no longer in use. Had not been for a long time. All my joomla sites were current.
I got a message Sunday that lunarpages was running a scan and they would get back with me. Here it is Tuesday and no getting back. I called several hours ago and it was recommended that I leave my phone number and they would call back. No call back. So, I wrote on ticket # 3385731 .I cannot get into my billing, my emails or my databases. I can't change vendors if I wanted to, because everything is very integrated into Lunarpages. My Google apps is tied in and will not work.
Their support is m-f.
I should have downloaded my DBs so that I could start up else where. But I have to get into the site so that I can redirect my google apps. They are not helping and it is costing me money.
I've been with Lunarpages for over 6 years. Year one, it was the best value I could find, and the support was great. 6 years later, its a different story. I signed a client up for shared hosting, on their own account. The hosting was slow and unusable. 2-3 minute page loads, completely broken. Support asked me to optimize my database (defrag), which didn't help. This was a Drupal core install, out of the box, and they continued to point the finger at our application. Eventually I got an honest tech on the phone, who told me they outsource the database end of the hosting to a 3rd party, and that it is slow. This was an embarrassment for my business, considering I recommended them.
On a second encounter with support, more recently, I had a hacked script on my hosting. With no notification, Lunarpage's admins changed my email passwords. This caused my desktop email client to hammer the login with the wrong password, and resulted in an I.P ban on my ISP. Because of this, I was unable to get the support emails, which contained details about what script needs to be removed/updated. As a result, they suspended the entire account - awful customer service.
And finally, they threatened to disable email permanently for my account. The sad thing is, I got all these support emails at the same time, because some admin decided to change my email pw without notifying me.
So in conclusion, I had 1-2 good years with Lunarpages, and 4-5 years of crappy/rude support. I've started moving my clients/services to Godaddy, and I have a personal contact (extension number) who has been 1000x more helpful than anyone at Lunarpages, and at half the price.
I just got thru editing one of my pages and it is all messed up, not my fault. the coding is correct. I called support and they are closed for the weekend. This is a business website and very important. I am changing hosting companies!
We had a horrible experience with lunarpages. Expect to wait minimum 15 minutes for support while listening to "Just the Two of Us" by Bill Withers the entire time. I would use profanity if that wouldn't get this comment removed. I would never recommend this host. Ever.
I'm lunarpages customer with multiple accounts. All my accounts suffer recurrent interruptions and short times. Are failures when sending e-mail, downtime, blacklisted ... Technical support is horrible ... the faster they answer is 48 hours, so I have to pray to not have problem, otherwise I will be out of service for at least 48 hours.
I want to let every one know Lunarpages Managed Shared Hosting is a joke. They know only talk no work other than they can not do anything. Very poor service no knowledge. NO experts in side. I want to let you know dont pay extra if you stuck with Lunaprges for managed shared hosting. Even there supervisor pushing clients to believe what they believe not to fix the issue. I have been with them more that 12 years but now very poor technical support even you pay extra very bossy people.
OK, I'm writing because I get a call from a PAST CLIENT saying he could not find my website wondering if I was still in business. I assure him he just did not type in the right search phrase- after all I'm number on on top of Trulia, Zillow and Realtor.com. BUT I go now to see his email and he says still having trouble getting to my site. I go there- OH, IT"S DOWN. I call the 800 number at Lunar and under General Support, #3 I get a recorded message that tells me that anyone hosted on the San Diego server, we've lost connection to it, and any websites and associated emails are all DOWN. Oh, GREAT! Just shoot a coveted number one position that NOBODY and I mean NOBODY can get or probably recover from this kind of thing IF I get demoted or sand boxed. AND this is the very type of thing that can cause such to happen. I've been with them for as long as I can remember. I had one other downage... I can't remember if I was affected or not by it. But this is just unacceptable. I have a pretty good idea when it went down though as I get logins to search real estate all the time. Thus far, I can see the last login was at 2:57 PM on 5/14/14. It is now 10:38 PM, the same day that I'm writing this. I'll be back to update this, if they let me, to tell you how long and grueling this will or won't be. A while back, they did a big move and I thought it must have been from off the San Diego server, I don't know what is going on... but it looks like my site did not move even though I had some down time during that move. Now this. Unacceptable in this industry as livelihoods are riding on it. Many things can happen where it was not the companies fault, so I plan on coming back to post what they have to say about that... or if they can give us anything. If not, I'd say the writing is on the wall.
A Lunarpages customer for years, I have been very happy with the service/support. It seemed that someone always answered the phone, gave me a sense of urgency in solving my issue, and fixed my problem. That level of support seems to be a thing of the past. A call tonight to report ALL of my domains are off line was not so lucky. This has happened in the past and a quick call to support found that someway my home domain was on a blacklist--they corrected the problem while i was on the phone and life was good again. Tonight i was told "Sorry I don't do that--can you call back tomorrow". "Not my job" is not the way to run a tech support dept.
We used to love Lunarpages but their dedicated support now is a joke. Last three calls the rep couldn't answer our question, gave us the wrong info and started talking about something completely irrelevant to what we asked about. I have no idea what's going on there but it's time to move.
After more than two weeks of struggling, I am still struggling to help a client move her hosting and domains away from LunarPages. She was going to keep her sites registered there (which is actually through Tucows), but LunarPages could not manage to help point her domains to her new host. They actually told her that if she set her nameservers to the new host's nameservers, it would take longer than if they simply changed the IP. Uh, not the way it works. So now her sites redirect to an address ending with: cgi-sys/defaultwebpage.cgi instead of her actual new server location, and her webpages say, "Template Error: The template file must be given (or the template could not be opened)." That's always good for business.
So I told her to just transfer her domains to GoDaddy and be done with it, but now LunarPages tells her to contact TuCows, and TuCows says LunarPages has to release the domains.
And all this after incredible amounts of downtime and abominably slow-loading sites. Save yourself, and find real hosting. These people should not even be allowed to be in business as a web hosting company.
Lunarpages Tech Support team was very helpful. They listened carefully to the problems that I was encountering and exceeded my expectations in trying to resolve those problems.
After 15 years I am still very happy with there great service !
My site NEVER goes down-- they give me far renewal prices.
Great bang for the buck!
Lunarpages Are Great because of their support. I mean - we have been using them for over 3 years now and I had multiple issues what Lunarpages addressed in a matter of minutes. We have 3 dedicated machines and I have to look after them on my own, what makes good support a key feature for company like ours.
Usually you will get no explanation from support staff or will wait for ages to get an operator. With lunarpages I think longest I ever waited was about 10 minutes. Usually it is no longer then couple of minutes.
And final point is again about support - that they are walking kinda extra miles for their customers. We actually got accomplished a lot of stuff for free what other companies usually charge for.
So if you want a reliable company with top of the market support - I would recommend Lunarpages.
Lunar pages is great. I've been a customer for 10 years now and every time I've had a concern or question I call their support and it is fabulous. Recently, I had a very complex problem and one of your representatives, Shawn Williams, went out of his way and above and beyond to help me. He was kind, courteous, helpful, and most importantly extremely knowledgable about my problem(s). I wish more places had strong technical support like lunarpages has Shawn Williams!
We love the uptime and service for over 3 years. We love the dedicated support admins as they resolve any issues asap. One of our users is event71.
An always friendly and supportive team in Support. Their support team makes every effort to solve queries asap. Qualified and efficient technicians. Their Team leaders and supervisors are hands-on in doing their job if called for. Excellent support services apart from the one time we were caught off-guard. But they were honest again to admit their mistakes and take corrective action which is just great. We appreciate such attributes very much than the other way round. Have been with Lunarpages for many years now and would recommend them.
I have used Lunarpages for many years. Many of their services work.
Their email service is unacceptable. Lunarpages uses spamcop, but uses it poorly.
Email from clients and coworkers are bounced by lunarpages.
Anything listed on spamcop is bounced. Spamcop itself discourages this use.
Given the power of the SCBL, SpamCop encourages use of the SCBL in concert with an actively maintained whitelist of wanted email senders. SpamCop encourages SCBL users to tag and divert email, rather than block it outright. Most SCBL users consider the amount of unwanted email successfully filtered to make the risks and additional efforts worthwhile.
Mail servers which service multiple domains are frequently placed on spamcop's list. Having one spammer at a mail server does not mean that all mail from this server is spam.
In the last month, email from the following locations have been listed by spamcop. This means mail from these sources cannot be received by customers using lunarpages mail servers.
PGE, my gas and electric company, via engagemsg.com
constantcomment.com, which sends email for a large number of domains.
hostgator.com, which hosts a large number of domains
I was a little skeptical about being moved (not my decision) from Latisys to Lunarpages after reading some less than positive reviews. However, I realize that hardly anyone goes online to speak of positive experiences. If you drive a car that has no problems, you don't look for a community to talk about how well it drives. If anything, you'll seek out a community and speak out about how it's not living up to what you paid for.
For me, Lunarpages has been doing an excellent job in regards to service. There were issues with the server that came from Latisys - and they helped solve that problem even though, at the time, they had no hands-on access to the server (it was still located in a Latisys data center).
Lunarpages has also been very responsive to an issue when moving to a server in their own location. Not all the data migrated as planned and they were available, even during off-peak hours, to help fix the issue.
I'm very satisfied with Lunarpages' managed dedicated servers...
Lunarpages rocks and is heads above any other hosting I've encountered. Why? Am I biased? Only by their support team's response to my issues!
I have several WordPress sites hosted on Lunarpages. I have only a 200 - 300 visits per month on them all so my resources are extremely limited. Two of them are non-profit and 2 are my own personal sites. Well, with the attacks on my site by the "botnet" of compromised web sites being put into service to try to guess passwords on WordPress sites caused my sites to use up more CPU, database and memory than is polite in a shared environment. I got an alert from Lunarpages support that this was happening.
I'm a programmer but know little about hosts/Wordpress/etc. so I was scared! My last host would have kicked me to the curb but not Lunarpages!!! We went back and forth for almost 3 weeks with them giving me suggestions, explanations, and general support. When the sites were hit hard they locked down the files necessary to prevent it and when I was ready to implement a new feature to protect my sites they were right there to help and monitor the effectiveness of it.
In all they took me from a place where I was totally lost to one where I understand a lot more now and my sites are well behaved for the benefit of my neighbors on the shared server.
I would in a heartbeat recommend Lunarpages to anyone looking for a new host or who is on a host they are not 110% happy with. Their support staff are kind, well-informed, and willing to work with me to make my sites a success. I hate the attacks but have learned a lot about my WordPress sites and, more importantly, have gotten a much better feel for how awesome Lunarpages support staff and management are! Try them, you won't regret it!
Over the past several years I have come to realize that all web hosting is not the same.
Some companies cut corners on features such as Control Panel or Softaculous, or limit the number of database installs per account, or just don't have enough experienced technical support staff. Lunarpages provides a complete tool set, a fully configured hosting environment, and the experience to handle unforeseen issues rapidly and efficiently.
I recommend Lunarpages to all of my web clients, every time.
When asked specifically why, I can cite numerous problems with other hosting companies, and complete success with Lunarpages.
There are no surprises or hidden "extras" with Lunarpages, it's great hosting with great support for a great price.
Having a great relationship with a Sales Rep really helps. Mike Sassorossi tells me about the best hosting package for a given client's needs, and I relay that info to the client with complete confidence. Every time I hear back from the client after they purchase, they tell me: "That guy Mike is really easy to work with, thanks for referring us to him!"
The folks that answer the phones for Tech Support are outstanding. They are patient, they know the systems and the solutions, and they take great pride in their work.
Having done tech support myself for clients with complex problems, I know how tough it can be to deliver this sort of consistently fine support.
It's also great to talk with a Support Tech that that really cares. You hear the confidence and the concern, and that is very encouraging when it's time to resolve a problem.
I'm proud to be able to refer my clients to a completely reliable, friendly, professional organization when they are ready to make their web objectives come to life.
While other web developers are searching for the right hosting, and comparing reviews, and spinning their wheels trying to decide, I've already got that answer in the bag:
Lunarpages, that's the only choice !
I have read many reviews on this site and noticed that many of them are for shared hosting, which unfortunately has been saturated with promises of "unlimited storage" "unlimited bandwidth" for dirt cheap. You can't really have unlimited EVERYTHING for $7 a month. Storage has a cost, and if you review most companies Terms of Service they state the space used must be for website use only, not backups. On top of that many providers have a "zero tolerance" rule that is you have high spikes of traffic you will be suspended. Lunarpages Shared support does at least work with you a bit on that.
For the best support I have ever had you should look at a VPS/Scalable Cloud or Dedicated server. The support is available, 24/7 by phone, even on holidays.
They were willing to help us mitigate attacks on my site when other hosts had just shut us down.
Their support team is comprised of varying levels of techs, but what I have found most interesting is the high level admins help teach the other admins so that if an issue happens again, they can address it right away.
If you are running a business it is time to get off the shared account and start caring about what you are hosting on. Move to a Scalable cloud or a Dedicated server with Lunarpages, you wont be disappointed.
Lunarpages goes above and beyond the standard to help you in any way they can. I feel in control of my site now and whenever things get out of control, they are there for you. Their support team is amazing and always available and are always on the same page even when I talk to different individuals!! Keep it up!!!!!
I've been a customer of Lunar pages for about 7 or 8 years, and I am always surprised at how helpful the support team is, every time I have a question or problem. This time, I inquired about switching the payment options for my hosting plan; and it was completed in just two emails! The whole process was just so easy. I guess that's why I've been a customer for so long. Thanks for the great support!
I have been with lunarpages since 2010, starting with a VPS (Virtual Private Server) account. From the start, the staff at Lunarpages has always made me feel at ease, especially back when I knew one hell of a lot less about hosting than I do now. My switch from another hosting company to Lunarpages was necessary because I needed to upgrade from shared hosting to a managed VPS, and my original hosting company didn’t offer managed hosting. As much as I like to learn new things, learning to manage my own server was not something I had the time or interest in pursuing. So, I made the switch to Lunarpages based on a friend’s recommendation. He told me that he had been hosting his site with Lunarpages for years and that he was very impressed with them.
I made the jump, and although I was still unsure about this new world of VPS (and later dedicated hosting), the entire crew at Lunarpages had my back the entire time. When an issue popped up that was beyond my comprehension, a quick call either got the issue explained and resolved, or it set the wheels in motion to get the issue handed in a timely manner.
Eventually I realized I would need a dedicated server and made the upgrade. Again, the Lunarpages crew was there helping me, sometimes when I was frantically calling them in a panic over one thing or another, but always, and I say this with absolute conviction, ALWAYS, the staff at Lunarpages were there to take care of business to ensure my server worked - and works – properly.
I am, by no means a server guru, nor an elite skilled webmaster, so it’s always a good feeling to know that if I’m in a bind over something server related, Lunarpages is there to help. I have recommended them to many people over the years and I continue to do so. Their service, support and products have kept me a happy, loyal and enthusiastic Lunarpages customer. When the time comes to add another server for my business, I’ll be getting it from Lunarpages.
Lunarpages is a sketchy company. If you sign up for them be prepared to only be happy if you don't use what you pay for. If you do, expect harassment. For instance, they don't define anything in their acceptable use policy - so if you use your unlimited FTP be aware they will find at least one file constantly that they claim is unrelated.
They will suspend and close down your account if you complain to the BBB.
If you ask support a question, they will not answer it. You will have to ask at least 8 times.
Their server is slow and buggy.
I used LunarPages from 2007 until 2013. They changed systems and messed up my business email accounts. I did not receive business emails and clients did not receive my responses. I emailed Lunarpages to get help and they dragged on not helping me with unhelpful automatic email responses. Needless to say after 2 months of unhelpful emails I asked to cancel. They then offered to help me - too little too late. When asked for a refund they initially agreed and later retracted. All in all avoid them!
I had lunarpages for almost 13 years. Always liked their control panel, the ease of setting up anything I need. Over the years I learned a lot about building web sites etc and never had a problem- but then again I wasn't actually doing much more than a basic forum and web site plus 4 other domains mainly just for email.
Then- the outage. Everything gone. Every email account I have for business and personal use is gone... off the air. Get this- FOR A MONTH. Yes, for a month my business clients couldn't contact me. My friends and family couldn't contact me via email. My communications in regards to my business were gone- and any new email was being rejected instead of stored for when the problem could be fixed. I paid extra for the super-duper instant backup but that doesn't work when the domains are simply gone.
ONE MONTH and about $30K in loss of business for me. They never offered to do anything once they got it working again. The web sites were back at about one month, my email was back at almost six weeks. I was up for renewal and I figured maybe I'd consider using them if they demonstrated some sense of responsibility and some dedication to make sure it never happens again- but I didn't get any of that.
Unlike many of the web hosting providers we’ve reviewed, Lunarpages doesn’t place any emphasis at all on shared hosting (although it does offer it). Instead, Lunarpages concentrates on high-spec business web hosting with a strong commitment to uptime and reliability.
With a user base of 150,000, Lunarpages isn’t a large host, but its customer base includes some of the biggest brands in tech, including Dell, HP, Citrix and Microsoft. The company is based in Anaheim, CA in the US, although they prove freephone UK telephone numbers as well as the US numbers on the site.
Founded in 1998 by Maximillian Andersen and Ron Riddle, the company was borne from the ashes of Add2Net and is still managed by Ron Riddle to this day.
Lunarpages Hosting Plans
Lunarpages has a range of hosting plans, and it lays them all out in a very handy comparison table so it’s easy to measure the pros and cons. The shared hosting and/or lower cost plans don’t appear to be particularly competitive price-wise, with the better value provided by more specialised deals.
● Starter and Basic hosting both appear to be shared Linux plans, although the Starter plan imposes very strict limits on both bandwidth and storage: 5 GB and 50 GB respectively. There’s also a comparable Windows Hosting package for a slightly higher cost; this imposes a limit of 400GB bandwidth and 5000 MB storage. Both plans impose other limits too.
● Moving up the price scale, there’s a Business Hosting package. This is significantly more expensive, but bandwidth, storage, emails and FTP accounts are all unlimited. Reseller hosting comes in at the same price but the limits on bandwidth and space re-appear.
● Linux and Windows VPS plans are available, offering 1000 GB bandwidth and 30 GB to 50 GB of storage. Both appear to be supported plans, and the cost is included, although shell access is extra.
● Finally, Lunarpages offer hosted Exchange, Open-Xchange, scalable cloud and private cloud plans. Dedicated hosting and managed hosting are both mentioned on the site, but there’s no pricing information.
Lunarpages has several data centres. It owns and run its own facilities.
The company wiki claims Lunarpages has three data centres: two in California (LA and Riverside) and one in Las Vegas. Another page on the main site claims that one is in Irvine, California, one is in Hawthorne, California, one is in Las Vegas and there is an additional facility in San Diego. It seems the company may have upgraded their facilities since the wiki was last updated.
Lunarpages offers co-location, so the website provides highly technical detail about each data centre. All except the Hawthorne building are SAS Type II audited to a high standard for maximum security, disaster protection and uptime.
The company offers a 100% uptime guarantee, 100% infrastructure guarantee and a maximum 1-hour window for hardware replacement. It’s not clear what would happen if the company were not to meet their uptime target. In a 2006 interview with Sales and Marketing representative Amy Armitage, she cites a strong commitment to service quality over rapid growth, which may explain how the company uphold their reliability promise.
On shared hosting plans, backups are taken but only stored for three days.
Lunarpages has more than 100 staff. The location of its call centres is claimed to be La Habra, California on one page, and another claims they are located in Anaheim and Corona. Either way, it appears their staff are all US-based, and the company has technical staff working in other parts of the US.
The company has its own wiki, but as we’ve already noticed, some sections seem to be slightly out of date. However, the wiki does provide a one-stop-shop for help and support, including links to the server status page, FAQs, tutorials and links to the help desk.
Lunarpages in the News
There’s little to suggest that Lunarpages is an unreliable web hosting company. However, in 2009, the Inquisitr reported a massive outage that affected both customers and its own website. It’s not clear how long it took the company to resolve the problem, although the outage seems to have lasted several hours.
For balance, I should point out that Lunarpages seems to have previously survived major power interruptions, judging by a blog post from 2005.
Lunarpages Control Panel
Although not specified clearly on much of the website, all of the Linux web hosting plans come with Cpanel as standard. Reseller customers also receive a WHM licence.
Lunarpages doesn’t really place much emphasis on freebies, but they are there if you really dig deep.
● $25 of Facebook ad credits are included on the Basic and Business plans only. On both Linux and Windows VPS plans, this is upped to $50.
● Google Adwords credit is provided on the Basic, Windows, Business and VPS plans, up to a value of $50.
● There’s no obvious mention of site builders, although one-click installs are available for the usual suspects on shared plans: Drupal, Joomla, Magento, Mambo, Moodle, phpBB, phpWiki, WordPress and so on. Various eCommerce solutions are also available.
Lunarpages Money Back Guarantee / Cancellation Policy
In the Terms of Service, Lunarpages offers a limited 30-day money back guarantee which applies within 30 days of a new plan. There’s no further information about this on the site.
Lunarpages is obviously a web hosting provider that’s geared more towards premium plans. The shared hosting they offer isn’t particularly capable and represents poor value for money, although some businesses may find it easy to join a shared plan first and upgrade later as required. The real emphasis here is on quality over quantity: premium plans, advanced cloud hosting, top-notch uptime, host-owned data centres and US-based support teams.
Both Windows and Linux hosting products are offered throughout the LunarPages hosting product lineup.
No, the company's pricing model is consistent so that when it comes time to renew there are no price jumps.
Their product lines include both Linux and Windows dedicated servers, as well as managed services in a variety of configurations suited to your requirements. These dedicated server offerings are aimed at enterprise level businesses with advanced IT departments that receive high levels of traffic to their websites. Customers that utilize dedicated servers enjoy an unrestricted utilization of the system's entire available resources because there is no sharing. Managed services are provided in three tiers, Managed Hosting Lite, Managed Hosting Intense, and Managed Hosting Ultra.
Yes. Most of their shared hosting plans come with a free domain name.
Customers will find yearly domain registration services are available on their site.
The company stands by its hosting services and its customers by offering a 30 day money back guarantee.
The company has a private cloud hosting solution platform that can be tailored specifically to customer needs and their business model. This includes variable resource configurations, including a choice of Windows and Linux Operating Systems. Customers benefit from enhanced control and reserved capacity over their resources and performance.
Yes. Support is available on the phone from 7 am to 5 pm Pacific Standard Time.
The support team only provides support in English.
The company's headquarters are in the United States and based out of Anaheim, California.
A variety of data centers located in Chicago, Los Angeles, San Diego, Ashburn, Virginia, and Denver comprise the company's points of data center presence.
Supported programming languages include PHP, Perl, Ruby, Ruby on Rails, ASP and ASP.NET, depending on which platform you are working with.
The company's Webmaster Reseller Hosting plan allows participants the ability to set up their very own hosting company. Participants benefit from not having to deal with server management and just driving customers. Their reseller services come with private nameservers, account management software, customized branding, software installation tools and more.
Their high-return affiliate program pays out affiliates regularly. It is arranged where the payouts increase with your performance. Affiliates can refer anyone to use the company's services and the program features multi-level commissions, a dedicated affiliate manager, giveaways and much more.
A migration service is included with most of their managed service plans.
Absolutely, WordPress can be found throughout their environment. It is well-supported, provided for install and it is one of the most popular software installations around.
You can run an unlimited amount of sites from a single account on most of their plans.
Unfortunately they do not feature access to site building software, but they do offer services to help build sites and many of the standard software installation packages have easy to configure site building features.
The company features a lot of security-focused help files for webmasters to secure their sites. Further, their data center security features some of the latest security practice and equipment available. They also monitor their data centers around the clock for intrusions, issues and security matters.
The popular PrestaShop e-commerce software is commonly installed on their systems. You will also find plenty of support for store launching, customization and maintenance.
There are many Joomla installations in their environment and support to migrate, even auto-migrate these types of sites can be found in the Joomla community and through a number of standard tools and utilities.
Customers can migrate WordPress sites to their systems easily using powerful but simple tools provided in their customer control panels.
The company has an e-Commerce package that allows for robust, reliable internet purchasing with security features like SSL, shopping carts and more.
Their shared web hosting platforms will easily support image-heavy sites. Additionally, Dedicated and VPS hosts handle these types of sites extremely well.
The Magento e-commerce platform is an easily migrated software installation and it is well-supported on their platform. Their migration services handle these types of moves from other hosts with ease.
Depending on which platform a hosting plan is selected from, Linux uses control panels like cPanel or WHM, while Windows uses Plesk.
A variety of payment options are available to customers including major credit cards like Visa, MasterCard and Discover, checks and PayPal.
The company has an uptime guarantee of 100% and includes measures to refund service costs based on the duration of any experienced outage.
There are a number of security options that could be added to various plans. Among those, is the SecureLive Website Security product. Available at a low per-site cost, it is an effective and economical global security system that has blocked more than 60 million hacks and protected companies all over the world. With features like a law enforcement interface, robust alerting and reporting and real time hacker protection, it is a rather compelling optional feature for many webmasters.
Several of the company's higher performance plans feature CloudFlare CDN services.
The company incentivizes long term commitments starting at one year, but they also offer monthly contracts as well.
WHOIS domain privacy services are available as a paid option to their domain registration service.
The company retains daily backups for only thirty days. It is recommended that customers back up their own systems.
Most of their plan levels allow for unlimited hosting and a generous amount, if not unlimited resources that make each suitable for a five web site requirement.
Email accounts on five of their six shared hosting plans have unlimited accounts and up to an unlimited amount of space for emails.
K-12 students can rejoice in the fact that this company has reduced pricing options for them.
Google AdWords credits are not offered for new account sign-ups.
Yes, On their shared Linux-based hosting plans including both Basic and Business, streaming media protocols like FFmpeg are available. This server side hosting technology converts and streams audio and video in a variety of ways. In general, video streaming can be quite resource intensive and will probably perform better using VPS resources or dedicated server platforms.
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