Lunarpages Reviews

18 User Ratings

Overall
Features
Uptime
Value
Support

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User Reviews – Page 1 of 3

We've 18 Lunarpages reviews from real users. Unlike many hosting user review sites, we go for quality - not quantity - and take a tough line on fake reviews. Learn why we're different, or read on to see what our users think of Lunarpages…

J Mark Richardson jmrichardson.com

Overall
Features
Uptime
Value
Support

I'm writing because I would like to make sure all of you know how much I appreciate the support you have offered our companies. I started my managed shared hosting account in June, and every experience I've had with support has been positive.
That's saying a lot because I am pretty far removed from knowing anything about web hosting or websites or scripts, and all the technical stuff you all deal with everyday. My first experience was moving my sites from my programmer's host to Lunar Pages. It went smoothly and without a hitch, even with limited cooperation from the programmer. Next I was notified of scrip updates and they took care of them. Just last week, my sites had some "giberish" at the top of the sites. I contacted support through the "chat" link, and they were fixed within minutes.
This week, I asked for advice on how to improve the page loading time.
What I was expecting was a long list of "advice" but I was pleasantly surprised when the support specialist (Mr. Cenusa) took the project and ran with it by making changes to my sites and optimizing for best performance. It's rare companies actually perform the way they promise, and the entire support team in Managed Shared hosting has done just that. I appreciate the help and highly recommend your team and Lunar Pages to other companies looking for first class hosting solutions. Well Done!

K Animesh K richard datashark.co.uk

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Uptime
Value
Support

Lunarpages helped me move my websites onto a newer server. This could have been problematic, but it was moved with only one minor issue that their team sorted within an hour of me pointing it out.

I guess that people are more likely to leave feedback when they have problems so thought you should know that I was very happy with the help Lunarpages gave me

Nestor Bylanthium egreensoftware.com

Overall
Features
Uptime
Value
Support

I have been a Lunarpages hosting customer since 2004 and an affiliate for many years. I signed up with them because of their 99.9 % uptime guarantee. Sadly, in the last year their reliability has plummeted and I will be moving to another hosting service.

Today my email and website stopped working without any warning. On the Lunarpages status page, I learned that the shared server (deneb) for my site, "is being moved from San Diego to Irvine." and that it would be brought back up once it arrived. This is a 90-minute drive so I expect at least a 2-hour outage (it has been an hour already).

This was done without *any* prior notice to me. The site is essential to my business, as is my email service. This is completely unacceptable. I contacted their support immediately, both on the lunarpages site and through their twitter account, but have not had a reply yet.

Lunarpages just lost me as a customer.

Silvia B. jadeconcept.com

Overall
Features
Uptime
Value
Support

I'm a web developer, and own and/or maintain a number of websites on Lunarpages. In fact, Lunarpages is my first hosting choice, and has been since 2002.

Their uptime is quite good, but not 100% perfect - I personally had no uptime problems, but have received a couple of reports from some of my customers about occasional outages (unconfirmed).

The ease of use of their account & control panel features makes my life much easier - there is a myriad of tools & one-click installs, and you don't have to hunt for features.

A few times there were problems (a couple of web sites hacked, a customer caused site meltdown, even a disconnection due to non-payment), support was incredibly knowledgeable and helpful. It's so refreshing to see actual techies who know what they're talking about answer support calls! Even their sales staff can answer technical questions. Online live chat & especially forums are also extremely helpful.

Add to it super cheap (for a quality host) hosting, unlimited space, bandwidth, domains, databases, emails (these are extremely easy to set up too) - all on a Basic Hosting plan - and I'm a customer for life!

Chun Yiu Mook songrack.net

Overall
Features
Uptime
Value
Support

First,I've been with Lunarpages with 6months.
Overall,I don't have any negative comment on it.
For positive side, their reply is very quick and useful.
Once, my site is overload and then they shut down my web with full and detailed explanation. I think it is good since they don't behave like most providers shutting down your service without any reason until you ask them.
In this incident, they've tried to find me to find a solution to it.
Therefore,I think they're really reliable and you may get more than you pay.

Jeremy Collake bitsum.com

Overall
Features
Uptime
Value
Support

Switched to Lunarpages after it became clear I had outgrown shared hosting elsewhere. At first I started with a small 512MB VPS Linux system, but it quickly buckled under the first traffic spike a few weeks later. I then switched to a dedicated I tier LInux box with Lunarpages. It has been great! I've been especially impressed with their friendly and eager support staff. You don't have to battle to get support, they jump at the opportunity. Of course, I've only rarely needed anything as their systems have functioned perfectly.

Perri Fox

Overall
Features
Uptime
Value
Support

I have been with Lunarpages for almost a year now and I have never had any problems whatsoever. Servers are fast and the support team are great. Lunarpages recently put their prices up, I haven't renewed yet but will happily do so at the new rate.

When you sign up they ask you to complete a short questionnaire, this is a good sign that they still care about their customers after they've signed up. I have been with plenty of hosts who put 110% into getting you as a customer before dropping or as most will call it, bait and switch!

If you need a reliable, hassle free host then Lunarpages is perfect for the job. 5 Star support, 5 star servers.. 5 star service!

Andres Martin netadblog.com

Overall
Features
Uptime
Value
Support

They are really bad! Uptime is awful but they do not offer any warranty. Their support system is terrible. They had disabled my site for more than 3 days, without helping me at all.

I spoke with a support rep, after waiting 30 mins on the phone with my site down. When the guy ("Ben") answered, he said that he was not able to do anything to help, and that he need to talk with an admin. I said "ok, put me in the line with an admin", he replied "they work remote and are unreachable now!". Incredible!

Later, he asked me to update my ticket, because "admins only read tickets". But if I did so I had to go to the back of the line in the support system. I had my site down for 4 days and now leaving lunarpages FOREVER.

Don't host your site @lunarpages not even for free. Search for #lunarfail on twitter and see what people is saying about it.

Jose Mathew eplvideos.com

Overall
Features
Uptime
Value
Support

I decided to signup for Lunarpages hosting after reading some good reviews about their service from different websites. Earlier I used a cheap web host provider and I got frustrated as my websites were loading slowly.

I am using Lunarpages for the last 1 year and I am quite happy with their service. All my web sites are loading quickly and the response times are very good. I am using a shared hosting service and I found that (through reverse IP lookup) more than 1400 sites are hosted in the same IP address. It is a bit scary, as the cheap web host had only 1000 domains in one IP.

I had some problems with them over the last one year. They suspended my account once and I was told that the CPU usage of my script exceeds their shared hosting limits. Then I had to update the php script to reduce the CPU usage and asked them to monitor it again. Later on, they are okay with the updated script and activated my account. The good thing about this incident is that they "do care" about their servers and were prompt in replying to my queries.

Overall, I would definitely recommend the shared hosting offered by LunarPages as the servers and pretty fast and reliable.

Sarah Nazmi Shaker ploxylist.info

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Features
Uptime
Value
Support

I used to see Lunerpages ads everywhere all around the internet and also i used to see thier customers reviews saying that its great host, i didnt believe until i tried it myself!

I really found all what been said about Lunerpages, really 99.9% server uptime, fast loading servers, and the greatest support all around the webhosting companies. And talking about support, then i used to get answers for my question really quick, like if it was instant and they will never give up helping you no matter how noob you are with webhosting stuff .

This host will be the same no matter how big is your website, i tried them with my own blog and my social network and its still the same 99.9% uptiming even with more than 50000 visits daily

The best thing about Lunerpages is Affiliate program, that means that you can recommend then to your friend and make money out of that, its really good.

Rishabh Dua rishabhdua.com

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Features
Uptime
Value
Support

I transfered to lunarpages this year as one of my friends referred me this host. I was a little reluctant but its all worth. The value for money is great i paid approx. 80$ for two years thats pretty less as compared to other hosts.

I have made several interactions with the customer care on variety of queries ranging from mail to domain registration. All of the queries have been solved with most proffessional language and within 4 hours.

The CPanel is a little problematic as it has some problem with security certificate and is out of date.

I would recommend this host for all those people who dont wana step into highly secure transactions websites and make simple nothing fancy websites.

Yes i would certainly refer this host to my friends.

The most irritating part of my lunarpage experience was that they said they would give me a free domain for one year so i transfered my existing domain to them but they charged $9.5 against Transfer fee... That was the most irritating experience for me...

All in all its a host which has decent uptime and gud value for money but a little slow only a little slower than dreamhost..

I am actually satisfied with lunarpages as it fits in my pocket (economically and not literally) I will be continuing with it for many more years to come....

Ram Kumar saraswathyconsultancy.com

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Features
Uptime
Value
Support

I choose Lunarpages on my friends advice. Early i had seen 2 webhosters, but i didn't like that.

On my analysis, Lunarpages was in top 10 position in the market. Uptime was the first factor i was looking with Lunarpages. Even though it has good features it should be compatible with my budget. Lunarpages met my budget

Basically i am a web designer, planned to buy web space with good value. Lunarpages offered 1500 GB space at 100$. I bought this at summer, so i used summer promo code and saved 30$. Most of the features are unlimited and i used this web space for hosting more websites (Addon domains). Cpanel is very easy to use, even if i get some problem i use to submit ticket to them. They will reply within a day. I have my own experience.

Apart from this they provide special features like offering Google Adwords credit, Facebook adwords credit, Free Softwares, etc., Really i loved this one.

Lunarpages has real value towards money, uptime, support and features.

Ed Rishel headchange.org

Overall
Features
Uptime
Value
Support

LunarPages hosting is very reliable, unlimited, easy to use and cheap. They provide decent customer support, available 24 hours a day. Anytime I had a question or issue, they resolved it. The service is typical for all types of webmasters, the cPanel interface is really easy to use for controlling your site. You recieve unlimited web space and bandwidth, making LunarPages suitable for any kind of website, large or small. Host unlimited domains, MySQL databases, email addresses, sub domains, ftp accounts and more.

The up time with LunarPages is incredible. I've been with them for over 2 years and maybe had a few problems with my site going down. It was usually for some type of maintenance, which I was advised of before it happened.

For a bonus, every new account recieves $700 worth of free software and prepaid advertising money as well as a free domain name for life.

LunarPages owns over 2,500 servers, meaning your website will be pretty fast, when you request a page, you get it instantly. The most basic $4.95 per month plan seems almost like a dedicated server.

I've had a great experience with this company, and have nothing but good things to say about them. I would definitely recommend them to anyone seeking a great web hosting company.

ritesh jaiswal theblogentrepreneur.com

Overall
Features
Uptime
Value
Support

I must say having tried a couple of hosts before "Lunarpages" , I was quite impressed by their value and an impressive uptime. Though they do not boast of all those high end features that many "costly" hosts offer, but they did get my job done quite nicely. What impressed me was the ease of use, specially i was newly starting a blog and did not have much of the technical know-how. As for customer service, they are no good or no bad than most i.e they reply to you but not at that very instant. I have already recommended them to a couple of my friends , but i mostly recommend them to beginners as it is really easy for them.

For those who are willing to start with "Lunarpages", I would recommend their starter pack as it is really value for money and frankly that's the one which i have tried and quite liked it, so i didn't feel like switching to others

Rashid Saeed rashidsaeed.com

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Features
Uptime
Value
Support

I switched to LunarPages as my previous host made life difficult for me. I woke up a morning and found my domain directing to another website. I went through the wordpress code to see if something had went wrong with that but all was okay at my end. I then tried contacting the support staff but they were offline on Sunday irrespective of their 24/7 support claims.

Switching to LunarPages is one of the best decisions I have made. The quality of service, uptime and support, all are spot on. I have already recommended 3 of my friends to LunarPages and will recommend it to any of my friends looking for hosting solutions. Its simple and easy with cPanel, easy FTP and add on domain manager etc. Support staff is knowledgeable and responds almost immediately with relevant solutions.

Andrew Christensen outletpraiseband.com

Overall
Features
Uptime
Value
Support

Lunarpages is great 99% of the time. Support is top notch and responses are relatively quick. My only issue with Lunarpages is the lack of full cPanel support; Lunarpages uses a custom theme for cPanel which lacks some features that I would like to use. The big thing is sub domains, for the sub domain it creates a folder with that name, where as with full cPanel you can select the directory it will use. One other issue I have had with Lunarpages is that occasionally links won’t load until they are refreshed 10 times, we have yet to solve this issue, but it doesn't happen often. Other than that I have had no issues with Lunarpages. Up-time is awesome, the most my site has been down at any given time is 30 seconds to a minute. To use Lunarpages you just need basic website knowledge. They even include Fantastico to install common scripts. I would definitely recommend Lunarpages to others. If you don’t want to have folder specific sub domains Lunarpages is perfect. Lunarpages gives great benefits for an extremely manageable price. Even people on the tightest budget can afford Lunarpages hosting. Other than the mentioned issues I have experienced with Lunarpages they are an amazing host, my issues could just be fluke with the server I am on. Support is more than willing to move you to another server if you experience issues.

Mithun Kumar societymirror.info

Overall
Features
Uptime
Value
Support

I had my sites hosted on another server and they sucked bigtime. Then I found this great offer on Lunarpages, with unlimited bandwidth, storage and even addon domains for a really less cost. So now I could host 3 of my domains on the same server very conveniently. They've more than 99% uptime. I did face some rare downtimes.
One thing I din't like so much is that their cPanel is kind of primitive while many servers have much more advance cPanels. I wonder why Lunarpages is not upgrading it! The file-manager is particularly ancient and lack most of the features provided by the file-manager of the new cPanel software. So I mostly use FTP to do most of the file-manager tasks.
Other than this, the things like Service, etc. are fantastic.
Overall, Lunarpages is excellent, but not perfect for me.

Evan Tobin netxeo.com

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Uptime
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LunarPages is the best host for me because i need support fast and they fixed my .htaccess file in 16 seconds flat and to make a website with them you don't really need any technical expertise if you enable the site builder. This host is great for everyone because it has all types of packages and there just great and all plans come with free cPanel or Plesk for the windows plan. I would recommended this to all my friends.

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Lunarpages : Our Expert Opinion

Lunarpages Introduction


Unlike many of the web hosting providers we’ve reviewed, Lunarpages doesn’t place any emphasis at all on shared hosting (although it does offer it). Instead, Lunarpages concentrates on high-spec business web hosting with a strong commitment to uptime and reliability.

With a user base of 150,000, Lunarpages isn’t a large host, but its customer base includes some of the biggest brands in tech, including Dell, HP, Citrix and Microsoft. The company is based in Anaheim, CA in the US, although they prove freephone UK telephone numbers as well as the US numbers on the site.

Founded in 1998 by Maximillian Andersen and Ron Riddle, the company was borne from the ashes of Add2Net and is still managed by Ron Riddle to this day.

Lunarpages Hosting Plans

Lunarpages has a range of hosting plans, and it lays them all out in a very handy comparison table so it’s easy to measure the pros and cons. The shared hosting and/or lower cost plans don’t appear to be particularly competitive price-wise, with the better value provided by more specialised deals.

● Starter and Basic hosting both appear to be shared Linux plans, although the Starter plan imposes very strict limits on both bandwidth and storage: 5 GB and 50 GB respectively. There’s also a comparable Windows Hosting package for a slightly higher cost; this imposes a limit of 400GB bandwidth and 5000 MB storage. Both plans impose other limits too.
● Moving up the price scale, there’s a Business Hosting package. This is significantly more expensive, but bandwidth, storage, emails and FTP accounts are all unlimited. Reseller hosting comes in at the same price but the limits on bandwidth and space re-appear.
● Linux and Windows VPS plans are available, offering 1000 GB bandwidth and 30 GB to 50 GB of storage. Both appear to be supported plans, and the cost is included, although shell access is extra.
● Finally, Lunarpages offer hosted Exchange, Open-Xchange, scalable cloud and private cloud plans. Dedicated hosting and managed hosting are both mentioned on the site, but there’s no pricing information.

Lunarpages Uptime/Downtime

Lunarpages has several data centres. It owns and run its own facilities.

The company wiki claims Lunarpages has three data centres: two in California (LA and Riverside) and one in Las Vegas. Another page on the main site claims that one is in Irvine, California, one is in Hawthorne, California, one is in Las Vegas and there is an additional facility in San Diego. It seems the company may have upgraded their facilities since the wiki was last updated.

Lunarpages offers co-location, so the website provides highly technical detail about each data centre. All except the Hawthorne building are SAS Type II audited to a high standard for maximum security, disaster protection and uptime.

The company offers a 100% uptime guarantee, 100% infrastructure guarantee and a maximum 1-hour window for hardware replacement. It’s not clear what would happen if the company were not to meet their uptime target. In a 2006 interview with Sales and Marketing representative Amy Armitage, she cites a strong commitment to service quality over rapid growth, which may explain how the company uphold their reliability promise.

On shared hosting plans, backups are taken but only stored for three days.

Lunarpages Support

Lunarpages has more than 100 staff. The location of its call centres is claimed to be La Habra, California on one page, and another claims they are located in Anaheim and Corona. Either way, it appears their staff are all US-based, and the company has technical staff working in other parts of the US.

The company has its own wiki, but as we’ve already noticed, some sections seem to be slightly out of date. However, the wiki does provide a one-stop-shop for help and support, including links to the server status page, FAQs, tutorials and links to the help desk.

Lunarpages in the News

There’s little to suggest that Lunarpages is an unreliable web hosting company. However, in 2009, the Inquisitr reported a massive outage that affected both customers and its own website. It’s not clear how long it took the company to resolve the problem, although the outage seems to have lasted several hours.

Inquisitr.com

For balance, I should point out that Lunarpages seems to have previously survived major power interruptions, judging by a blog post from 2005.

Lunarpages Control Panel

Although not specified clearly on much of the website, all of the Linux web hosting plans come with Cpanel as standard. Reseller customers also receive a WHM licence.

Lunarpages Extras

Lunarpages doesn’t really place much emphasis on freebies, but they are there if you really dig deep.

● $25 of Facebook ad credits are included on the Basic and Business plans only. On both Linux and Windows VPS plans, this is upped to $50.
● Google Adwords credit is provided on the Basic, Windows, Business and VPS plans, up to a value of $50.
● There’s no obvious mention of site builders, although one-click installs are available for the usual suspects on shared plans: Drupal, Joomla, Magento, Mambo, Moodle, phpBB, phpWiki, WordPress and so on. Various eCommerce solutions are also available.

Lunarpages Money Back Guarantee / Cancellation Policy

In the Terms of Service, Lunarpages offers a limited 30-day money back guarantee which applies within 30 days of a new plan. There’s no further information about this on the site.

Lunarpages Summary

Lunarpages is obviously a web hosting provider that’s geared more towards premium plans. The shared hosting they offer isn’t particularly capable and represents poor value for money, although some businesses may find it easy to join a shared plan first and upgrade later as required. The real emphasis here is on quality over quantity: premium plans, advanced cloud hosting, top-notch uptime, host-owned data centres and US-based support teams.

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Hosting plans start at $4.95 / month

Lunarpages Hosting Plans

Hosting PlanDisk SpaceBandwidthPrice 
Personal WebsiteUnlimitedUnlimited$4.95/monthView Plan
Starter Hosting Plans5 GB50 GB$3.95/monthView Plan
Basic Hosting PlanUnlimited$4.95/monthView Plan
Windows Hosting Plan5000 MB400 GBView Plan
Business Web Hosting PlanUnlimitedUnlimited$18.95/monthView Plan
Email Hosting Plan$1.00/monthView Plan
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Lunarpages Coupons

  • LunarPages Coupon: $50 Off Servers
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Lunarpages Features

Looking for specific features? This host offers...


  • Auto Responders
  • CGI Access
  • Email Forwarding
  • Frontpage extensions
  • Password Protected Directories
  • PHP
  • PHP5
  • POP3 Support
  • Shared Hosting
  • Web Mail
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