It's great if you have a small website with not a lot of visitors, but if your traffic gets bigger, it is advisable to jump ship and save yourself from the frustration and expenses. It's hard to get a reply from them if you are requesting to have your domain privacy set to off (if you bought your domain from them and is thinking of transferring it to another domain registrar), so best not to buy domains from them.

I've tried several different hosting providers for my site, however Lypha seems to be the best option (for me) for inexpensive hosting.
Anytime I've had any queries or problems my support queries have been answered very quickly and competently. All in all good value for money.