Add Your Review for Media Temple

64 Media Temple Reviews:

Is Media Temple the host for you?

Last reviewed Nov 6, 2015

Key features

  • PHP
  • WordPress
  • Uptime Guarantee
  • MySQL
  • Perl
  • cPanel

Most Helpful Customer Reviews

★★★★
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Uptime
★★★★
Value
★★★★★

I've been using MediaTemple's gs package for an year and I consider it to be one of the best clustered hosting products around. MediaTemple is the best host I've used till now.

You don't need to be a tech-geek to use their service. They have a slick-end admin panel everything is easily accessible. The support staff are just amazing and are available 24/7 to resolve your queries. Their KB has most of the answers to your questions. It's worth the money you spend. The only problems I've had was with uptime. It was sorted out quickly and I'm really comfortable with MediaTemple.

I'd recommend their service to anyone who's serious about actually wanting a serious hosting with excellent support.

 
★★★★★
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★★★★★

I have been using Mediatemple for a few years. It is an exceptional hosting service, the best I have ever used.

I host a number of websites on the business grade DV service. DV is scalable, meaning resources can be increased as required. So as your sites grow and gain momentum, your existing server can easy be upgraded to handle it.

It uses Plesk software which is great for server management and has benefits like easy Wordpress installation and customer accounts.

The only thing I can think of that would improve the service is better tools for handling domain names, but that is a minor gripe when balance against the benefits.

Of all the hosting platforms I have tried over the last decade, MT is by far the best

 
★★★★
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★★★★★

I run few high traffic websites and initially they were hosted at Media Temple starting out the things was easy and good to as I don't need to bother much just buy any of the suitable plan and start hosting the website don't need to contact them for creating DNS record and all as I was having dedicated server where many web host need to contact their support for creating DNS record whenever you are going to host a new domain to your dedicated server this is really frustrating so you don't need to bother about this with Media Temple.

They provide us with a control panel where one can host unlimited domain access to their cPanel or Plesk whichever you would have opted and manage services, finance and support ticket as well.

Their knowledge base is awesome most of the issues you can resolve on your own just stumble one to the knowledge base and most probably you would find a solution.

Support I think that's the best part of Media Temple they provide support through support tickets but if you are having some general issues you can just tweet to them and they will be generous enough to help you out if they don't need any special permission from you.

Why I moved from them was downtime I think they promise to provide 99% uptime but I didn't got that its not due to them but it was me my sites started getting large amount of traffic and I need to upgrade my servers for that I need to pay and their plans are bit highly priced so I moved.

I would suggest if your startup is backed with so VCs or you have enough funds to spend on hosting and need a very well web host then you must got with Media Temple.

 

User Reviews - Total: 64

★★★★
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★★★★

I couldn't have had a worse experience with Media Temple. They are super expensive, so I thought I would get a top notch service. That simply isn't the case. There support is terrible, the service is very limited for the price, and they seem to intentionally mislead you so that you continue to pay for their services without being notified, even after you think the account is closed.

I could not recommend you use Media Temple. They are expensive, dangerous and unhelpful. There is a plethora of much better quality web hosting companies out there that are also cheaper. Don't risk using them!

 
★★★★★
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★★★★

Their support is the pits. It takes them forever to respond and if you do not respond back to them in a timely fashion, they mark the incident as resolved and close it.I have had an ongoing problem for over a year of their web-mail interface not being compatible with IE. When I access web-mail with IE, it gets stuck and after 30 to 60 seconds it gives me a message that says a "long running script" I must choose to continue, cancel, or stop the script. I have tried all three options and non of them work! Because I am behind a corporate firewall, web-mail is my only option but they do not seem interested in solving the problem. Their solution was for me to switch to Thunderbird. This option works except the corporate firewall will not allow me to send outgoing email. I would not have a problem if the support team would make a serious attempt at solving the problem of the long running java script.

I have tried twice to transfer my domain registration to them, both times they have marked the ticket as resolved and closed even though they did not transfer my domain.

 
★★★★★
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★★★★★

We launched our new website on Media Temple, and we did have a lot of issues in the beginning. It all got solved with their support, which is actually good.
But we started experienced massive down-time, explanations from support which didn't make sense, so I spend several days on bug finding, and it ended up being a problem at Media Temple that was the reason. We have had issues accessing our on website, and server response is too poor, even on the Grid which we upgraded to after a while. So now we are moving to Amazon instead.

 
★★★★★
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★★★★

Media Temple (MT) used to be the very best shared hosting provider around. They offer SSH access, have Git installed by default, have an excellent control panel, they have great DNS controls, and they do annual billing. It's hard to match these features, especially at $200/year. To ensure I wasn't overloading servers, I set up each client on their own instance, and between 2009 and about 2014, everything was excellent. Some of the sites hosted on MT had huge traffic, and the service took it without breaking a beat.

This all changed around the time GoDaddy bought MT. Almost overnight, sites that were running fine would be slowing to a crawl on occasion. Sites would frequently fail to load for 1-2 hours at a time, and when asked what happened MT would give only hand-waving answers. The support, which I really never had to deal with before, was always frustratingly aloof and would often refuse to answer questions like "is there an ETA on this fix?" or "is this a known issue?".

The final straw was when a very important client site launched under heavy traffic and was immediately taken down for "suspicious activity". Our team spent hours on the phone trying to figure out what was so suspicious about our brand new, fairly modest site. About 4 hours later the site was back, but MT support refused to comment on what had happened and couldn't offer anything by way of reimbursement.

If you want reliable service and helpful support, look elsewhere.

 
★★★
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★★★★

The worst WP hosting I have ever tried!
Once I signed up for their WP hosting, I was shocked to see how slow it is! A single page without any post or image took over 30 seconds to load. To make sure the problem was not related with my connection, I used Pingdom speed test and saw my website was slower than 97% of all websites tested there. So a single "Hello World" post in MT is actually slower than almost any complete website!

If you plan to use the WP host from them......think again. I'll host my website somewhere else and won't ever look back to this hosting....

In terms of support, they took over 10 minutes to get back to me on a chat, and once I told them I wanted to cancel the service, they sent me to the back of the line once again where I waited 20 minutes to cancel the hosting and get a refund.

Total waste of time, and a WP service so bad I can only call it a bad joke.

 
★★★
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★★★★

Have been a customer of their Grid (gs) product for quite a few years. Since being taken over by GoDaddy their reliability as deteriorated to such an extent that my WordPress websites are taking over 30 seconds to start loading and I am seeing constant downtime, usually "500 internal server errors".

Their support has become a complete joke - they take over 24 hours to reply to a simple request, and the gist of their response is almost entirely "not out fault, must be your code".

They are not the cheapest, by a long shot and, although I don't believe that cost is all important, to be spending as much as I do with them, I expect a far better service than this.

Would recommend that people run a mile!

 
★★★★
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They've got a shiny customer facing system, but it's pretty much useless. I was working on a site for a client, but they gave me no access to their hosting (wordpress only). Updating a plugin caused the Admin section to fail. When I called support to restore a backup they said I needed to be an admin. The client speng 20 minutes on the phone adding me (bless them). I then logged into the control panel and amended the support ticket. Support asked which backup I wanted to restore. I told them.

Support then directed me to a form to fill out. To restore the backup they wanted to charge $79?! What is this, 2003? That's a whole lotta nope. I'll be moving my client to a more reputable hosting company.

 
★★★★★
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★★★★

PWP worst service i have ever used in my life.. extremely slow and always down and when you will contact support they will always keep saying change your theme and remove your plugin but they wordpress made for this.. such a bad service never use it!

 
★★★★
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★★★★

I was a customer for almost 10 years. Put up with it and their over priced service because it was just simpler to stay then to start over somewhere else. The service was slow and several calls with them made it clear that the call was rushed and didn't feel helpful.

I finally decided to switch to another host, for a much lower cost. I downloaded most of my files off the MT server before my service expired. Two days after expiry, I noticed I was missing a few files and could not longer log into MT's server. I called and asked at the options to get back in. My option was to buy one more full year of hosting for $200!! That would be the only option to let me get my files. I fought them on it and then they agreed, they can change my account to monthly only, and for $20, I can get my files. I got a manager involved who was cold, rude and unfriendly. It was an unbelievable experience.

Almost 10 years as a customer and absolutely no flexibility on this. Basically holding my files hostage! I won't be paying the $20! And all my files were thankfully backed up anyway.

I would NEVER deal with this company again and highly recommend staying away from them!

 
★★★★★
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★★★★★

I purchased the Grid plan from MediaTemple earlier this year. I had already noticed that there were pretty mixed reviews about this company, but I still decided to go with it because the overall billing looked to be decent. Here's what I found:

Pros:
1. Simplified management of your account including credit cards. I believe MediaTemple makes the process of managing credit cards easier than other hosting providers. I have another account with another provider and the billing management seems to have been overcomplicated for no apparent reason.
2. The overall management interface looks neat and uncluttered making the administration tasks very easy.
3. With the usage of discount codes you will actually end up with a great value for money hosting (minus few setbacks as discussed in the cons section)
4. Free CDN (Cloudflare)

Cons:
1. Just 3 one-click installers available - Wordpress, Drupal and ZenCart
2. Downtime: My site was down a couple of times and on one occasion it was for more than an hour. And this is a common issue as noticed in other reviews as well
3. Support: Really cannot comment on this since I have not engaged the support people yet, but I did notice some people had bad experiences with support.

This has been my experience with MediaTemple so far. I sincerely believe that they can add more features (such as staging, caching) and become more competitive.

 
★★★★
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★★★★★

I feel as if I could get my money's worth elsewhere; they sell VPS hosting but the speed and configuration cannot be toggled if you honestly don't know what you're doing. Grid hosting, I feel, is overpriced -- especially since you can purchased a Managed Linux VPS for only $20.00 more a month. The support team is superb, however. They help with basically anything except for third-party software and files.

 
★★★★
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Diabolical technical support, avoid at all costs. Media Temple messed up my domain transfer into them, eventually admitting it was due to a known problem with a registrar they use. Despite dozens of calls and assurances my domain was finally transferred, they persist in restarting the domain transfer process. I am now unable to move my domain elsewhere, as they reset the 60 day transfer window. There is no continuity of support, no person assigned to follow your issues to resolution. The person you talk to offers generic advice unable to look at the history of problems and emails to support result in generic replies. They are incapable of listening to an ongoing technical issue and replying to it in person. And it takes up to 3 days for a reply from technical support. Worst technical support from a supposedly 'world class' company. I am left with no working domain and no way to resolve it.

 
★★★★
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★★★★★

I'm using the Media Temple GRID service to host several domains - so the review is only about the GRID offering. Media Temple has also other hosting products which might be more reliable.

What I can say is this:

* UP TIME

Absolutely disastrous - at least compared to any other hosting service I've had in my life. We can't access our website at least once or twice a month, and the breakages can be anything up to 15 minutes. Sometimes the server responds, but extremely slowly. It might take 10 seconds just to get the first bit. We are simply losing business when we're turning customers away with a nice 505.

Media Temple has a public "Status" page, where they collect up time statistics. However, this page never reflects the actual status of the service. All Media Temple sites - including their own MediaTemple.net - were down a couple months ago, and the status page read for 30 minutes that "All Services Operational".

* SUPPORT

Almost every time we notice we can't access the website, we contact the support. Since last September we have submitted perhaps 8 tickets, and received one answer. And this particular answer was a copy & paste from a public "Status" page.

* WOULD I RECOMMEND?

Based on my experience, I couldn't recommend. We keep on using the GRID service because we host so many domains through this service that we just can't find the time to migrate to another hosting provider.

 
★★★★★
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★★★★★

Honestly, the hosting in terms of agility, up-time, speed, is great! But the support is very weak, the customer service is zero to the north!! A customer
would wait for very long time to get response to his/her inquiry. If you call them for support, you'll not find the friendly customer service representative you would
expect. Overall, in my opinion, great product with poor customer service is not worth a dime!

 
★★★★★
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★★★★★

Media Temple has excellent support. Quick turn around they answer within 24 hours. They are very efficient with their admin. However Media Temple is a web hosting company that is affiliated with Virb, is a website service where you build your own free website and only pay a ten dollar hosting fee to Virb. Satisfied with hosting, but I feel they are a little too advanced for a novice. My only wish is that they have more patience when I had called in the past. Again I am a novice, I feel that they expect you to do everything yourself. The last person I spoke with was nice and assisted into a smooth transition with my Virb website domain. Eased my anxiety.

 
★★★
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Worst Hosting Company I've ever seen. I have heard great things about (MT) and sw itched over from another well know hosting provider. They deleted & reset my website without even asking me, When I asked him for backup they said that is not possible.
Don't use MT is service and support is at all important to you.

 
★★★★★
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★★★★★

I have used various web hosts and I personally like media temple because of the fast support. They usually respond within 12hours which is good cause all other web hosts that I have tried take like 24-48hours. They have friendly support staff which they try to help solve your technical problems. The up-time is great it hasn't gone down for a few months now so keep up the good work! I totally recommend this web host for beginners as they have great friendly support staff.

 
★★★★
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We are using both Mediatemple Grid Service as well as Dedicated Virtual Server for the past 3 years. We have faced worst service and security measures given by them in 4 months. We have 95 clients in Grid Server alone and their sites have been hacked for 5 times till now. When we have asked about this to mediatemple, they say, it is not their responsibility and the files they are showing as malicious files are designed by us and upload 10 minutes before they blocked our server. When we asked to help to resolve it, they are asking to pay $179 and that too not guaranteed.

In Dedicated Virtual Server when we ask for any help to recover or retrieve they say, they won't support and asks us to read their policy carefully.

So, our suggestion is please don't go for Mediatemple, we are going to move all our domains slowly to Blue Host / Godaddy / BigRock.

Thank you,
Vivekanandan

 
★★★★
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You will get no support...when you try to get support, they will just send you articles...they suck in that regard so I hope you never need them. Email support is a 9HOUR wait...so if you like unresponsive then this is your company!

I have been with them 6 years and I am leaving because as savvy as I am as a web developer, I can't go 9 hours without figuring out an issue when hosting 11 sites on my server!!!

 
★★★★★
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★★★★★

I used (gs)mt for 4-5 years. If you need linux you can prefer (mt). I hope, they will give windows hosting option too.

I can't access my sites only two times! One of them is 4-5 hours :( other is more less.
Panel is very useful. Support is great.

If you need mysql management in detail, you need buy someting bla bla.

 
★★★★★
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★★★★

We host with Mediatemple on their DV VPS. It is a great service and easily scalable so if our business keeps growing as it has been we’ll be able to cope.

 
★★★
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My Web developing team chose Media Temple. At first everything was fine then I started catching my site down every few days. Then this became more frequent, it got to the point that my site was down once very couple of hours for 2-10 minutes at a time. we finally got through to their support after multiple attempts. The support team said that we needed to pay more money and have more space. This is what we did and the problem continued to happen. Finally we cancelled our subscription and moved to Herculo (which has been perfect and cheaper so far of 2 months). After our cancellation with Media Temple they continued to charge us. After multiple calls explaining to Media Temple that we cancelled our subscription and haven't been using their services for over a month they would not refund our money and basically gave us the billing department run around. It was a nightmare of an experience. All I look for is good honest service and I am happy to pay for it. Media Temple was just another poor service headache that in the end leaves wondering, "Why did I just spend 4 hours of my time across 2 weeks to get $40.00 refunded." I'm sure you've been through a similar situation before and remember that as headache you could do without. Do yourself a favor go with a company with good customer service and a great reputation on performance.
-Andrew Chuplis
TrainElite.com

 
★★★★★
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★★★★★

After being frustrated with a cheap, local host I took the plunge after seeing a lot of positivity towards (mt) from Twitter and Facebook. Taking advantage of an offer for half price hosting, I paid for the year up front and I'd have gladly paid the full price and more. Setting up was easy, and all along the process, (mt) were always on hand to give me help or advice as and when I needed it. Even beyond their duty as a service provider, (mt) are also charitable and helpful people outside of their work and would highly recommend them to anyone how's looking for a reliable web host.

 
★★★★★
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★★★★★

Media Temple is amazing. Their VPS hosting products have never failed me and are EXTREMELY fast and reliable. They offer non-contract agreements and their support team are super helpful AND THEY SPEAK ENGLISH.

I'd recommend them to anybody!

 
★★★★
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★★★★★

It is very nice hosting provider with great uptime and support but is is a bit pricy but definitely worth paying for quality.
I would highly recommend (dv) over (gs) because it is so much faster.

 
★★★★★
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I have heard great things about (MT) and switched over from another well know hosting provider. I was paying $4.99/month but bit the bullet for the (gs) service at $20 a month. I started to configure my database for my small application and could not create a simple View in my database. I contacted support and they said that feature was unavailable in a hosting environment. Are you kidding me? You have disable basic database features? I have these same features in a host that is 1/4 the price. When I asked what I needed to do they said I needed to pay 10x more than my previous provider at $50/month for (dv) services just to get two views into my database. Ugh.

 
★★★★
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★★★★

Media temple is awful.
They lack integrity and their customer support sales team is useless.
I will never attempt to do business with them again

 
★★★★★
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Thirst Software has been an (mt) customer for less than a month, but the excellent customer service and great control of our website, databases, and email have won us over.

The transition from our old hosting service to (mt) was as painless as could be expected. We have nothing but positive things to say about (mt).

 
★★★★
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Would be nice if the service was a little faster, hosting wordpress blogs doesn't seem like it would be hammering a (dv) server.

 
★★★★★
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Very satisfy with (gs) after using it for about 1.5 years. Wish (gs) feature latest PHP engine as soon as possible.

 
★★★★
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I've had the best customer service ever; Fast replies on twitter and detailed answers in support tickets (even when questions aren't really supposed to be answered (3rd party related stuff)).

The products are great and the fact that I *control* the server is unimaginable!

 
★★★★★
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MediaTemple consistently excel in all areas. Their pre-sales teams are more than happy to help in every area, giving details to the best of their attainable knowledge. They do not pressure you and do not chase you after 6 months of no contact, because they want some more accounts like other hosters....
The checkout process is simple and easy. MediaTemple show their respect for their users by implementing decent design & user experience. It is one of the nicest ways I have ever spent my money before.

Once you have been approved and such, you are presented with their bespoke account centre which offers so much flexibility it's unreal. Take for instance, their DNS panel; it allows you to actually specify records that other panels balk at but are perfectly valid. It's meant for everyone. This is just one of their many great features.

Support wise it's completely different from many other companies. They should all follow MediaTemple. They are on Twitter, Facebook, have webchats, will phone you up, it's just outstanding. They do everything they possibly can (even relating to other services such as Azure). I would happily buy from MediaTemple again and again, even shares if they ever floated...

 
★★★★
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That something breaks is for every IT or Webhoster normal. But the guys at mediatemple rock so much, that even if you not have seen the issue yet, they already giving out updates.
I started with a smaller (gs) and was already blazed by the service.
Since I have moved to a (dv), which is a bit to big for me, but still an awesome place to play with a server in america, i'm not facing any issues.
Even the Team for the (dv) got in contact with me while i was testing something and they helped me to fix any issues within 3 hours. (Including contacting 3rd party).

If you need something reliable and if there should be an issue, get Media Temple because even an issue is not an issue for them.

P.S.: I'm in love with their social media team. :)

 
★★★★★
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I love it.

I always wanted to have MediaTemple when I first started working online when I was 16.. I thought "Wow, I want to host my stuff with these guys!"

And now, I have the chance to do so! :) Haha

Thanks for the outstanding service. You should have an option following Above Average & Excellent.. Should be Over9000!!

 
★★★★
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★★★★

Media temple is beyond awesome, they are fantastic. There are on top of every support case and are just top notch in customer service. Their social team is phenomenal, their products are amazing, they are what every company should aim to become.

 
★★★★★
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- Love the instant Twitter support.

- My site never crashes when hit with heavy traffic (40k page views/day).

- The backend is easy to navigate for a noob like myself.

- They sent me a MediaTemple t-shirt and stickers.

 
★★★★★
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Outstanding support, really fast and reliable host. I'm running the $20 p/m Grid Service and it's been fantastic, been with them for just over a year.

 
★★★★★
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★★★★★

Media Temple is now the third webhost that I've used, and I couldn't be happier. We started with them back in 2011, and it's been nothing but smooth sailing since.

They offer support through a wide variety of channels, Twitter being one of their quickest and easiest. I get my questions answered quickly, thoroughly, and have had about 90% of my issues resolved within the first few hours, if not immediately. Aside from their terrific support, they also provide a great product. We were hit hard this summer for Euro Cup 2012, and our service didn't even blink.

Aside from a few incidents with downtime, that have usually been fixed within the first 10 minutes, I couldn't be happier. You really do get what you pay for.

 
★★★★★
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Media Temple rocks because just about everything them does.
Their service offerings are wide enough to offer enough variety but not so wide that you are immediately bewildered by the choice. Their descriptions are fair and don't just include every buzzword from an "SEO consultant". Their account panel is fantastic, it makes several things incredibly easy.

Their staff are so helpful without being in your face. They're friendly and helpful in every respect no matter how they're spoken to. The services have amazing up time and scream reliability.

 
★★★★★
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★★★★★

Great support and great features, but none of that matters if you cannot keep your equipment up and running. For the price you are paying you at least expect six-sigma uptime.

 
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Value
★★★★★

Media Temple is the most amazing host I've ever used. You don't need to be a tech expert to use them, because they're staffed full of them. They seem really "human"- their Twitter account is always up and ready to rock with some really great people ready to make your day better. Value for money is amazing, and their attention to detail is brilliant. In my year of using them, I've only had a few problems, and these were handled properly and easily over the phone, leaving me feeling really satisfied. I'd recommend Media Temple to anyone serious about wanting actually decent hosting.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

I have two Media Temple accounts - a grid service and a dedicated virtual server. Although I have experienced one short outage on the grid service, I feel like most of the speed issues and reliability problems I've read about are mostly a thing of the past. The cluster I was one ran extremely fast and was as reliable as I could expect from a shared/grid style of host. I've probably used a dozen different hosts over the years to run about 100 sites and every host has their hiccups every now and then. The dedicated virtual server account I have has been rock solid...no hiccups to date, and the speed has been outstanding. I have clients that are wanting to move to my DV service after I show them how much faster it runs compared to the cheap shared hosting they are used to.

What I mainly like about Media Temple is their customer service. I don't wait long on the phone to speak with someone, and they always stay online with me until my questions are resolved. I can't say the same about any other host. Either you are forwarded to another country and have communication issues with the customer service rep, or they try to get you off the phone and just tell you to call back later if the problem doesn't resolve. I've never been treated that way at Media Temple...I always feel that my issues are important and they want to take care of me.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have been using Media Temple for some time now. Although they have some great features that have been extremely helpful, I have also found that they can be very unreliable in some circumstances. I recently purchased several premium domains, where buying them was time sensitive. Only half of them went through, but I was charged for all of them. When I checked on my account, it showed that I had them. Unfortunately, when I tried to access them, I noticed that some of them had actually been purchased by someone else! When I called, they made up an excuse and said they had already been purchased and they were being processed. This whole ordeal cost me thousands of dollars! They said there was nothing they could do for me and they would refund me my money. That was it.

 
★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have been with them since 2001. They used to be good, but in the last 5 years their customer support has gone down, it's just horrible. Never again.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

I have about 25 sites running on single Grid Server account with Media Temple. Although I didn't experience on very short service down time once this year, I have become a huge fan of Media Temple due to their amazing customer service and slick back-end admin area.

They saved my bacon once after I accidentally deleted an important database (what was I thinking?). They not only recovered a complete database back-up for me, they walked me through the process of reinstalling the database and correcting all of my mistakes. They bent over backwards to take care of my issues each and every time I call in with a question.

 
★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

I've been with Media Temple for a little over a year now. I see in the reviews that some customers have had issues with uptime/latency/etc. The reality is that you need to have reasonable expectations given what you have. I had their (gs) GridServer for the first 7-8 months and when I needed to upgrade to a better server I upgraded to the (ve) VPS 512MB. Aside from having to manually transfer my content over everything went smoothly and I'm happy to have them hosting my site.

The reality is, you get what you pay for, if you use a shared hosting option then of course you won't get the same performance as your own VPS. (mt) just started offering CloudFlare, which has been cool and seamlessly integrates into my hosting package, for free.

I switched over from Slicehost (before they sold out to Rackspace) and this is a far better option for webmasters who know what they need, and how to get it.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

I've been a week now with Rackspace Cloud after being 3 (miserable) years with Mediatemple, and the speed is UN-BE-LI-VEABLE!
All the 3 years spent on the DV 'EXTREME' version at MEDIATEMPLE (so supposedly the top of their virtual servers...) I had thousands of downtime, slow processing, solr issues etc. I have lost tens of thousands (if not hundreds of thousands) of dollars on loss of business + cost of maintenance with my developers trying to find out what was wrong with our scripts or with our CMS etc.
Of course support @ Mediatemple always said it was our scripts and never the server. But now that we are with a new host, we find out that there was no problem. The load/resources issues were with THEM!

One simple advise: DON'T GO WITH MEDIATEMPLE if you want to sleep at night...

 
★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★

Media Temple has THE worse service people. I have been continually frustrated by their extremely!! poor and slow service for over a year and i am now switching away from them. Thank goodness. If i had not paid for a year in advance i would have been gone before this.

don't use MT is service and support is at all important to you.

 
★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

Mediatemple is a hosting company that knows its buisness. Mediatemple is not cheap, but the uptime is very good and their dv servers are worth their money. You also get some help with patching your dv server from Mediatemple allthough you still responsible for the server and you have to admin the server yourself in the end. You also get very recent versions of PHP and MySQL with your dv server, which is not the case with all big webhosting companies.
As a result of all of that I would say: Mediatemple rocks.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Interestesting to read the previous reviews and learn the so-called "cluster issues" appear to be a chronic situation. I've been with MT for 3 months on cluster 8. Like clock work, their servers consistently are down with "denial of service" attacks, blah, blah, blah. When you contact Tech Support, wait times are nearly 25 minutes and the representatives merely read a scripted response when you inquire why your site is down.

I used MT a couple of years ago before they got too big for their britches. Their service was excellent and tech support wasn't plagued with long hold times. At one time they were known for their excellent service. Not anymore because it's all about the bottom line now. It's always more cost-effective to use aged servers than upgrade to meet demand.

 
+ See More Reviews
Media Temple logo

Media Temple

mediatemple.net Location: US Founded: 1998

Pros: 24/7/365 Phone Support , Serving since 1998 , Top Tier Datacenters

Cons: More expensive than bargain hosts

Media Temple Introduction

Media Temple is a US-based web hosting organisation that has been in the industry for nearly 15 years. Founded in 1998, the company have amassed over 125,000 customers and provided services to website owners running over 1.5 million websites. Media Temple can boast having hosted a variety of businesses, from creative professionals and small companies and organisations through to large clients such as Starbucks, Adidas and Toyota.

Visit the Media Temple homepage and you would be forgiven for thinking that the company is keen to promote affiliate program as its business model. However, the company does offer a range of hosting services including shared, VPS and dedicated hosting.

One thing that is clear about Media Temple is that it is keen to work with its customers. There is a client showcase page on the main site where visitors can browse videos; these have been made by Media Temple specifically for some of their long-term customers. There is also a (mt) Labs page where clients can volunteer to be involved in road testing products and services that are still in development.

Media Temple Hosting Plans

Media Temple offers a Grid-Service hosting plan (gs) based on Linux operating systems. This is its version of shared web hosting, but it’s a little more advanced. It’s specifically designed to be able to accommodate traffic spikes and features dynamic burstability and a scalable MySQL SmartPool system. The gs plan allows for 100 GB premium storage space, and up to 1 TB bandwidth. Customers can host up to 100 domains, with up to 1000 email accounts.

There is a wide range of Linux based VPS hosting available through Media Temple. This type of hosting is basically split into two different options: the dedicated-virtual service (dv) or server (ve). ● The dv plans are designed for customers who want the power and freedom of a VPS, but would prefer to do most of their server administration through a control panel. This is essentially a managed service.

There are six dv hosting options. The plans start with 512 MB RAM, 30 GB disk space and 1 TB bandwidth and can be scaled up to 16 GB RAM, 600 GB disk space and 3 TB bandwidth. ● The ve plans are more suited to experienced server administrators who are familiar with Linux and want to build their system from the ground up. There are six ve hosting options. These start with 512 MB RAM, 20 GB disk space and 350 GB bandwidth and can be scaled up to 16 GB RAM, 500 GB disk space and 3 TB bandwidth.

Dedicated hosting is provided under two plans, similar in format to the dedicated-virtual service but with a single ‘tenant’ on the server. This plan provides 1000 GB disk space, 32 GB RAM and 3 TB bandwidth and customers can choose from a managed or an un-managed service.

There is an affiliate program available, rewarding customers for successful referrals. Customers can resell their hosting space, although Media Temple recommend dv plans for this purpose.

For an additional cost, Media Temple customers can purchase a Pro content delivery network option which aids in the distribution of your site around the globe, using servers located on four continents.

Media Temple Uptime/Downtime

Media Temple has a 99.999% service Uptime Guarantee on most of their services, and provides a 20% discount for each 20 minutes of downtime.

There are two main data centres located in Virginia and California in the US which are linked by a redundant fiber optic connection. The data centres are top tier facilities that operate 24 hours a day, 7 days a week and 365 days a year. Each data centre features a commercial power supply backed up by on-site generators. Both are utilising HVAC cooling systems. The sites are monitored around the clock by armed security.

Media Temple Support

Media Temple provides a comprehensive list of support options for its customers. These include a knowledge base and wiki for self-help purposes, live system status feeds and a company blog which is regularly updated. Customers have access to US-based support teams via an email, telephone line (including Skype, a US number and a variety of international numbers) and a ticketing system with a promise to respond within 24 hours.

Media Temple maintains very active Facebook and Twitter accounts and, more importantly, is keen to interact with its customers through these channels. The Media Temple Twitter feed is even advertised as a support channel, so there’s no danger of being redirected back to the ticketing system.

Customers can also follow Media Temple’s video updates on Vimeo and there is a free Media Temple mobile app for customers who want to follow the company on their mobile device.

Media Temple in the News

Media Temple is a well-known company and makes appearances in major tech media sites on a regular basis. Most mentions I found were positive. One article I found mentions a Plesk control panel bug; Media Temple are mentioned as having been targeted by hackers early in 2012. It should be noted that this was a bug which Parallels were responsible for.

Media Temple Control Panel

The shared hosting plan from Media Temple comes with its own unique custom control panel. Unlike many other custom control panels which look a little basic, this one professional and well put together, with a companion iPhone app also available.

VPS hosting comes with the well-known Plesk control panel, although this is only pre-installed with the dv plans. Media Temple Extras

Media Temple does not provide much in the way of free extras such as Google Adword credits or free domain names. The Linux-based hosting supports a wide range of ‘one-click’ installs, such as WordPress, Drupal, ZenCart and more. Technologies such as Apache, PHP, Perl and Python are also supported.

Media Temple Money Back Guarantee / Cancellation Policy

There are money-back guarantees available for each type of hosting service on offer at Media Temple. The majority offer the standard 30-day money back guarantee, but the dedicated server plan only allows for 7 days. Its worth noting that the money-back guarantee doesn’t include any add on services such as domain name registration fees. Media Temple Summary

Media Temple definitely stands out from the crowd when it comes to web hosting. The company has the appearance of a very-forward thinking and customer-focused organisation, and this will appeal to many customers. The customer profile videos stand testament to this, as does its adoption of social media channels to interact with its customers in a constructive manner. The services are comprehensive enough to appeal to customers of all sizes offering something unique and innovative.

As a large hosting organisation, Media Temple have attracted some hacking attempts, although it wasn’t the only victim. The company also appears to host some .gov sites which may make it more of a target for hackers. This might put some people off, but the level and quality of support should help to ease these types of concerns.

Media Temple Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Grid Shared Hosting WordPress PHP Debian Dedicated IP CentOS Python 20GB 1TB $20.00/month
Usual price:
Self-Managed VPS WordPress PHP Red Hat Fedora Anonymous FTP Ubuntu 20GB 2TB $30.00/month
Usual price:
VPS - DV WordPress Plesk VPS WHM Dedicated IP Python 30GB 2TB $45.83/month
Usual price:
Managed Wordpress WordPress cPanel Uptime Guarantee Managed WordPress SSD Live Chat Support 30GB 100GB $20.00/month
Usual price:

Media Temple Frequently Asked Questions

  • Does Media Temple provide Windows hosting?

    No. Media Temple offers Linux-based hosting only.

  • What is Grid Hosting?

    Grid Hosting is Media Temple's brand name for its shared hosting services.

  • Is Media Temple run by a parent company or group?

    Yes. Media Temple is owned by GoDaddy.com.

  • Do hosting plans come with a free domain?

    No. Media Temple does not provide free domains.

  • Will the renewal price be higher than the price I pay today?

    No. Media Temple offers a consistent pricing structure, so when your plan comes up for renewal, your prices will be the same.

  • Do technical staff provide help with transferring an existing site?

    It has a Site Mover service which costs $150 per website. You can use this service to transfer to, or away from, Media Temple's hosting packages. Site Mover does not include the transfer of email or domain names.

  • Does Media Temple have a money-back guarantee?

    Yes. Media Temple has a 30-day money back guarantee on hosting services only.

  • Does Media Temple have an uptime guarantee?

    Yes. Media Temple offers a 99.999% uptime guarantee, which is generous compared to comparable hosts. It will refund 20% of your monthly hosting fee for each 20 minutes of downtime in that month: a promise which it calls 20/20 Uptime.

  • Does Media Temple offer phone support?

    Yes. Live phone support is available 24/7 via the number on their site. You can also get help by using live chat, ticket, or by sending a message to @mediatemplehelp on Twitter.

  • Does Media Temple have software available to help me build a website?

    Yes. It has a separate Website Builder plan, which provides the Virb software for drag-and-drop website creation.

  • Where does it have its datacenters?

    The company uses two datacenters in the United States. One is in El Segundo, CA, and one in Ashton, VA. The El Segundo datacenter is one of the largest on the west coast.

  • Can I have more one website on a shared hosting account?

    Yes. Up to 100 websites can be run under one Grid Hosting account.

  • What technologies are supported on shared hosting accounts?

    Media Temple offers PHP, Perl, Python, Apache, MySQL, Git, and SVN.

  • Could I host an image-heavy site on a Grid Hosting account?

    Yes. This host does offer an unlimited bandwidth and disk space with its premium package, which would cover running an image intensive site such as a gallery. Providing you are not offering file downloads, it's unlikely that Media Temple would object to an image-heavy site.

  • Does it support Magento installations?

    Magento is provided as a one-click installer. However, no specific Magento packages or support exists.

  • Does it provide a control panel, and if so, which one?

    Media Temple provides a proprietary control panel on shared hosting accounts, which it calls the Grid Control Panel. VPS and dedicated servers come with a choice of Plesk or cPanel.

  • Are there any special security features?

    Media Temple provides SiteLock Security Services for an additional fee.

  • Does Media Temple offer CDN services on its platform?

    The SiteLock product comes with an optional CDN, TrueSpeed. There is an extra fee for SiteLock.

  • What one-click installers are provided?

    On VPS and dedicated servers, you can install WordPress, Joomla!, Magento, phpBB, and other applications with one click. This feature is available regardless of the control panel you choose. On Grid Hosting, MediaTemple offers 20 one-click scripts in its Managed App Catalog.

  • Is there a plan that is suitable for video streaming?

    Video streaming is most appropriately served by VPS services or dedicated servers.

Media Temple Features

All Features

  • Apache
  • CloudFlare
  • Debian
  • Drupal
  • Joomla
  • LAMP
  • Live Chat Support
  • Phone Support
  • PHP 5
  • phpBB
  • Railgun
  • SSD
  • Support Forum
  • Webmail
  • Zen Cart

How does Media Temple compare to their competitors?

Overall ★★★
Support
★★★
Features
★★★
Uptime
★★★
Value
★★★★★
Visit Media Temple
Overall★★★★
Overall★★★★
Overall★★★
Overall★★★
Overall★★★★
Overall★★★

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