Media Temple Reviews
- 24/7/365 Phone Support
- Serving since 1998
- Top Tier Datacenters
- Grid Hosting
- Complex Hosting Services
Media Temple is a US-based web hosting organisation that has been in the industry for nearly 15 years. Founded in 1998, the company have amassed over 125,000 customers and provided services to website owners running over 1.5 million websites. Media Temple can boast having hosted a variety of businesses, from creative professionals and small companies and organisations through to large clients such as Starbucks, Adidas and Toyota.
Visit the Media Temple homepage and you would be forgiven for thinking that the company is keen to promote affiliate program as its business model. However, the company does offer a range of hosting services including shared, VPS and dedicated hosting.
One thing that is clear about Media Temple is that it is keen to work with its customers. There is a client showcase page on the main site where visitors can browse videos; these have been made by Media Temple specifically for some of their long-term customers. There is also a (mt) Labs page where clients can volunteer to be involved in road testing products and services that are still in development.
Media Temple Hosting Plans
Media Temple offers a Grid-Service hosting plan (gs) based on Linux operating systems. This is its version of shared web hosting, but it’s a little more advanced. It’s specifically designed to be able to accommodate traffic spikes and features dynamic burstability and a scalable MySQL SmartPool system. The gs plan allows for 100 GB premium storage space, and up to 1 TB bandwidth. Customers can host up to 100 domains, with up to 1000 email accounts.
There is a wide range of Linux based VPS hosting available through Media Temple. This type of hosting is basically split into two different options: the dedicated-virtual service (dv) or server (ve).
● The dv plans are designed for customers who want the power and freedom of a VPS, but would prefer to do most of their server administration through a control panel. This is essentially a managed service. There are six dv hosting options. The plans start with 512 MB RAM, 30 GB disk space and 1 TB bandwidth and can be scaled up to 16 GB RAM, 600 GB disk space and 3 TB bandwidth.
● The ve plans are more suited to experienced server administrators who are familiar with Linux and want to build their system from the ground up. There are six ve hosting options. These start with 512 MB RAM, 20 GB disk space and 350 GB bandwidth and can be scaled up to 16 GB RAM, 500 GB disk space and 3 TB bandwidth.
Dedicated hosting is provided under two plans, similar in format to the dedicated-virtual service but with a single ‘tenant’ on the server. This plan provides 1000 GB disk space, 32 GB RAM and 3 TB bandwidth and customers can choose from a managed or an un-managed service.
There is an affiliate program available, rewarding customers for successful referrals. Customers can resell their hosting space, although Media Temple recommend dv plans for this purpose.
For an additional cost, Media Temple customers can purchase a Pro content delivery network option which aids in the distribution of your site around the globe, using servers located on four continents.
Media Temple Uptime/Downtime
The Media Temple website doesn’t make any claims or guarantees regarding server uptime. There are two main data centres located in Virginia and California in the US which are linked by a redundant fiber optic connection. The data centres are top tier facilities that operate 24 hours a day, 7 days a week and 365 days a year. Each data centre features a commercial power supply backed up by on-site generators. Both are utilising HVAC cooling systems. The sites are monitored around the clock by armed security.
Media Temple Support
Media Temple provides a comprehensive list of support options for its customers. These include a knowledge base and wiki for self-help purposes, live system status feeds and a company blog which is regularly updated. Customers have access to US-based support teams via an email, telephone line (including Skype, a US number and a variety of international numbers) and a ticketing system with a promise to respond within 24 hours.
Media Temple maintains very active Facebook and Twitter accounts and, more importantly, is keen to interact with its customers through these channels. The Media Temple Twitter feed is even advertised as a support channel, so there’s no danger of being redirected back to the ticketing system.
Customers can also follow Media Temple’s video updates on Vimeo and there is a free Media Temple mobile app for customers who want to follow the company on their mobile device.
Media Temple in the News
Media Temple is a well-known company and makes appearances in major tech media sites on a regular basis. Most mentions I found were positive. One article I found mentions a Plesk control panel bug; Media Temple are mentioned as having been targeted by hackers early in 2012. It should be noted that this was a bug which Parallels were responsible for.
Media Temple Control Panel
The shared hosting plan from Media Temple comes with its own unique custom control panel. Unlike many other custom control panels which look a little basic, this one professional and well put together, with a companion iPhone app also available.
VPS hosting comes with the well-known Plesk control panel, although this is only pre-installed with the dv plans.
Media Temple Extras
Media Temple does not provide much in the way of free extras such as Google Adword credits or free domain names. The Linux-based hosting supports a wide range of ‘one-click’ installs, such as WordPress, Drupal, ZenCart and more. Technologies such as Apache, PHP, Perl and Python are also supported.
Media Temple Money Back Guarantee / Cancellation Policy
There are money-back guarantees available for each type of hosting service on offer at Media Temple. The majority offer the standard 30-day money back guarantee, but the dedicated server plan only allows for 7 days. Its worth noting that the money-back guarantee doesn’t include any add on services such as domain name registration fees.
Media Temple Summary
Media Temple definitely stands out from the crowd when it comes to web hosting. The company has the appearance of a very-forward thinking and customer-focused organisation, and this will appeal to many customers. The customer profile videos stand testament to this, as does its adoption of social media channels to interact with its customers in a constructive manner. The services are comprehensive enough to appeal to customers of all sizes offering something unique and innovative.
As a large hosting organisation, Media Temple have attracted some hacking, although it wasn’t the only victim. The company also appears to host some .gov sites which may make it more of a target for hackers. This might put some people off, but the level and quality of support should help to ease these types of concerns.
|Hosting Plan||Disk Space||Bandwidth||Price|
|Grid Hosting||100GB||1TB/month||20.00/month||View Plan|
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