It is very nice hosting provider with great uptime and support but is is a bit pricy but definitely worth paying for quality.
I would highly recommend (dv) over (gs) because it is so much faster.
I run few high traffic websites and initially they were hosted at Media Temple starting out the things was easy and good to as I don't need to bother much just buy any of the suitable plan and start hosting the website don't need to contact them for creating DNS record and all as I was having dedicated server where many web host need to contact their support for creating DNS record whenever you are going to host a new domain to your dedicated server this is really frustrating so you don't need to bother about this with Media Temple.
They provide us with a control panel where one can host unlimited domain access to their cPanel or Plesk whichever you would have opted and manage services, finance and support ticket as well.
Their knowledge base is awesome most of the issues you can resolve on your own just stumble one to the knowledge base and most probably you would find a solution.
Support I think that's the best part of Media Temple they provide support through support tickets but if you are having some general issues you can just tweet to them and they will be generous enough to help you out if they don't need any special permission from you.
Why I moved from them was downtime I think they promise to provide 99% uptime but I didn't got that its not due to them but it was me my sites started getting large amount of traffic and I need to upgrade my servers for that I need to pay and their plans are bit highly priced so I moved.
I would suggest if your startup is backed with so VCs or you have enough funds to spend on hosting and need a very well web host then you must got with Media Temple.
I have heard great things about (MT) and switched over from another well know hosting provider. I was paying $4.99/month but bit the bullet for the (gs) service at $20 a month. I started to configure my database for my small application and could not create a simple View in my database. I contacted support and they said that feature was unavailable in a hosting environment. Are you kidding me? You have disable basic database features? I have these same features in a host that is 1/4 the price. When I asked what I needed to do they said I needed to pay 10x more than my previous provider at $50/month for (dv) services just to get two views into my database. Ugh.
Media temple is awful.
They lack integrity and their customer support sales team is useless.
I will never attempt to do business with them again
Thirst Software has been an (mt) customer for less than a month, but the excellent customer service and great control of our website, databases, and email have won us over.
The transition from our old hosting service to (mt) was as painless as could be expected. We have nothing but positive things to say about (mt).
Would be nice if the service was a little faster, hosting wordpress blogs doesn't seem like it would be hammering a (dv) server.
Very satisfy with (gs) after using it for about 1.5 years. Wish (gs) feature latest PHP engine as soon as possible.
I've had the best customer service ever; Fast replies on twitter and detailed answers in support tickets (even when questions aren't really supposed to be answered (3rd party related stuff)).
The products are great and the fact that I *control* the server is unimaginable!
MediaTemple consistently excel in all areas. Their pre-sales teams are more than happy to help in every area, giving details to the best of their attainable knowledge. They do not pressure you and do not chase you after 6 months of no contact, because they want some more accounts like other hosters....
The checkout process is simple and easy. MediaTemple show their respect for their users by implementing decent design & user experience. It is one of the nicest ways I have ever spent my money before.
Once you have been approved and such, you are presented with their bespoke account centre which offers so much flexibility it's unreal. Take for instance, their DNS panel; it allows you to actually specify records that other panels balk at but are perfectly valid. It's meant for everyone. This is just one of their many great features.
Support wise it's completely different from many other companies. They should all follow MediaTemple. They are on Twitter, Facebook, have webchats, will phone you up, it's just outstanding. They do everything they possibly can (even relating to other services such as Azure). I would happily buy from MediaTemple again and again, even shares if they ever floated...
That something breaks is for every IT or Webhoster normal. But the guys at mediatemple rock so much, that even if you not have seen the issue yet, they already giving out updates.
I started with a smaller (gs) and was already blazed by the service.
Since I have moved to a (dv), which is a bit to big for me, but still an awesome place to play with a server in america, i'm not facing any issues.
Even the Team for the (dv) got in contact with me while i was testing something and they helped me to fix any issues within 3 hours. (Including contacting 3rd party).
If you need something reliable and if there should be an issue, get Media Temple because even an issue is not an issue for them.
P.S.: I'm in love with their social media team. :)
I love it.
I always wanted to have MediaTemple when I first started working online when I was 16.. I thought "Wow, I want to host my stuff with these guys!"
And now, I have the chance to do so! :) Haha
Thanks for the outstanding service. You should have an option following Above Average & Excellent.. Should be Over9000!!
Media temple is beyond awesome, they are fantastic. There are on top of every support case and are just top notch in customer service. Their social team is phenomenal, their products are amazing, they are what every company should aim to become.
- Love the instant Twitter support.
- My site never crashes when hit with heavy traffic (40k page views/day).
- The backend is easy to navigate for a noob like myself.
- They sent me a MediaTemple t-shirt and stickers.
Outstanding support, really fast and reliable host. I'm running the $20 p/m Grid Service and it's been fantastic, been with them for just over a year.
Media Temple is now the third webhost that I've used, and I couldn't be happier. We started with them back in 2011, and it's been nothing but smooth sailing since.
They offer support through a wide variety of channels, Twitter being one of their quickest and easiest. I get my questions answered quickly, thoroughly, and have had about 90% of my issues resolved within the first few hours, if not immediately. Aside from their terrific support, they also provide a great product. We were hit hard this summer for Euro Cup 2012, and our service didn't even blink.
Aside from a few incidents with downtime, that have usually been fixed within the first 10 minutes, I couldn't be happier. You really do get what you pay for.
Media Temple rocks because just about everything them does.
Their service offerings are wide enough to offer enough variety but not so wide that you are immediately bewildered by the choice. Their descriptions are fair and don't just include every buzzword from an "SEO consultant". Their account panel is fantastic, it makes several things incredibly easy.
Their staff are so helpful without being in your face. They're friendly and helpful in every respect no matter how they're spoken to. The services have amazing up time and scream reliability.
Great support and great features, but none of that matters if you cannot keep your equipment up and running. For the price you are paying you at least expect six-sigma uptime.
Media Temple is the most amazing host I've ever used. You don't need to be a tech expert to use them, because they're staffed full of them. They seem really "human"- their Twitter account is always up and ready to rock with some really great people ready to make your day better. Value for money is amazing, and their attention to detail is brilliant. In my year of using them, I've only had a few problems, and these were handled properly and easily over the phone, leaving me feeling really satisfied. I'd recommend Media Temple to anyone serious about wanting actually decent hosting.
I have two Media Temple accounts - a grid service and a dedicated virtual server. Although I have experienced one short outage on the grid service, I feel like most of the speed issues and reliability problems I've read about are mostly a thing of the past. The cluster I was one ran extremely fast and was as reliable as I could expect from a shared/grid style of host. I've probably used a dozen different hosts over the years to run about 100 sites and every host has their hiccups every now and then. The dedicated virtual server account I have has been rock solid...no hiccups to date, and the speed has been outstanding. I have clients that are wanting to move to my DV service after I show them how much faster it runs compared to the cheap shared hosting they are used to.
What I mainly like about Media Temple is their customer service. I don't wait long on the phone to speak with someone, and they always stay online with me until my questions are resolved. I can't say the same about any other host. Either you are forwarded to another country and have communication issues with the customer service rep, or they try to get you off the phone and just tell you to call back later if the problem doesn't resolve. I've never been treated that way at Media Temple...I always feel that my issues are important and they want to take care of me.
I have been using Media Temple for some time now. Although they have some great features that have been extremely helpful, I have also found that they can be very unreliable in some circumstances. I recently purchased several premium domains, where buying them was time sensitive. Only half of them went through, but I was charged for all of them. When I checked on my account, it showed that I had them. Unfortunately, when I tried to access them, I noticed that some of them had actually been purchased by someone else! When I called, they made up an excuse and said they had already been purchased and they were being processed. This whole ordeal cost me thousands of dollars! They said there was nothing they could do for me and they would refund me my money. That was it.
I have been with them since 2001. They used to be good, but in the last 5 years their customer support has gone down, it's just horrible. Never again.
I have about 25 sites running on single Grid Server account with Media Temple. Although I didn't experience on very short service down time once this year, I have become a huge fan of Media Temple due to their amazing customer service and slick back-end admin area.
They saved my bacon once after I accidentally deleted an important database (what was I thinking?). They not only recovered a complete database back-up for me, they walked me through the process of reinstalling the database and correcting all of my mistakes. They bent over backwards to take care of my issues each and every time I call in with a question.
I've been with Media Temple for a little over a year now. I see in the reviews that some customers have had issues with uptime/latency/etc. The reality is that you need to have reasonable expectations given what you have. I had their (gs) GridServer for the first 7-8 months and when I needed to upgrade to a better server I upgraded to the (ve) VPS 512MB. Aside from having to manually transfer my content over everything went smoothly and I'm happy to have them hosting my site.
The reality is, you get what you pay for, if you use a shared hosting option then of course you won't get the same performance as your own VPS. (mt) just started offering CloudFlare, which has been cool and seamlessly integrates into my hosting package, for free.
I switched over from Slicehost (before they sold out to Rackspace) and this is a far better option for webmasters who know what they need, and how to get it.
I've been a week now with Rackspace Cloud after being 3 (miserable) years with Mediatemple, and the speed is UN-BE-LI-VEABLE!
All the 3 years spent on the DV 'EXTREME' version at MEDIATEMPLE (so supposedly the top of their virtual servers...) I had thousands of downtime, slow processing, solr issues etc. I have lost tens of thousands (if not hundreds of thousands) of dollars on loss of business + cost of maintenance with my developers trying to find out what was wrong with our scripts or with our CMS etc.
Of course support @ Mediatemple always said it was our scripts and never the server. But now that we are with a new host, we find out that there was no problem. The load/resources issues were with THEM!
One simple advise: DON'T GO WITH MEDIATEMPLE if you want to sleep at night...
Media Temple has THE worse service people. I have been continually frustrated by their extremely!! poor and slow service for over a year and i am now switching away from them. Thank goodness. If i had not paid for a year in advance i would have been gone before this.
don't use MT is service and support is at all important to you.
Mediatemple is a hosting company that knows its buisness. Mediatemple is not cheap, but the uptime is very good and their dv servers are worth their money. You also get some help with patching your dv server from Mediatemple allthough you still responsible for the server and you have to admin the server yourself in the end. You also get very recent versions of PHP and MySQL with your dv server, which is not the case with all big webhosting companies.
As a result of all of that I would say: Mediatemple rocks.
Interestesting to read the previous reviews and learn the so-called "cluster issues" appear to be a chronic situation. I've been with MT for 3 months on cluster 8. Like clock work, their servers consistently are down with "denial of service" attacks, blah, blah, blah. When you contact Tech Support, wait times are nearly 25 minutes and the representatives merely read a scripted response when you inquire why your site is down.
I used MT a couple of years ago before they got too big for their britches. Their service was excellent and tech support wasn't plagued with long hold times. At one time they were known for their excellent service. Not anymore because it's all about the bottom line now. It's always more cost-effective to use aged servers than upgrade to meet demand.
MediaTemple used to be wonderful - they have an excellent administrative interface, once had really stellar support, have a great knowledge base, everything looks really shiny on their website...
Unfortunately, in the past 7 or 8 months they have really dropped the ball. They've got too many sites per Grid Service and it's causing all of the sites on that cluster to perform really slowly. If you buy an additional MySQL Grid Container, you'll see marked improvement in performance...but that's at an additional $20 / month (on top of the $20 / month you pay simply for a hosting plan). So at $40 / month, they just don't have that much value.
I have two of my own hosting plans with MT and many of my clients are with them. I won't be able to recommend them ever again since they have taken this long to correct the latency issues, I imagine it won't ever get corrected.
I recently left Media Temple. Read below, though, to find out why I left.
Almost from the start, I ran into service issues with Media Temple. The host was, at times, unbearably slow. During the four months that I was with them, I learned that a lot of the problems stemmed from a bad cluster (number 7) at Media Temple. While it was nice to know what the problem was, it most certainly didn't make me feel any better, since my members were being impacted almost on a daily basis. There was, in fact, one week in which we suffered an outage (from as little as five minutes to as much as 30 minutes) every day. That was my breaking point.
As a temporary solution to my problems (while I was searching for a new host), I opted for a more expensive service at Media Temple. I bought their Grid Container Lite ($40 a month). It's a dedicated environment that should, in theory, provide for a more consistent experience. While it was better than the $20 grid service, it, too, was plagued with technical issues. What's more, we still suffered from slowdowns -- even if we were not getting outages. Slowdowns stink because it often results in database errors. We've all experienced those: double posts, time-stamp errors, etc. By early December, I realized that Media Temple was not the company for me.
Over the next month or so (all of December), I complained incessantly to my admin about the crappy Media Temple performance. My admin, who likely felt guilty for recommending Media Temple in the first place (but shouldn't have), understood my plight. We both agreed that it was time to find a new host. I signed up with a new host in early January -- thought we didn't fully migrate until mid February.
In sum, I would avoid Media Temple. Their service is subpar.
I've been with Media Temple for two or three years now. For the first year all was well but then there started to be multiple issues with their "clusters". I was on the dreaded number 2 cluster that seemed to have multiple issues. Then, in the last year or so, I started having a lot of malware issues with my sites. I stayed vigilant on updating WP, changing passwords, etc. etc. Media Temple support for the longest time denied that the issue had anything to do with their hosting but multiple reports of their clusters being hacked poured in.
I had to sign up with a third party security company to keep my sites clean because MT support refused to do anything about it until they started getting hell on Twitter and Facebook about it. It would seem that Rack Space is also a big target for these hackers.
You would think that MT would do something to stop the hackers but so far I am getting hacked into at least twice a month. The icing on the cake was my site was a victim of a DDOS attack and MT was forced to take my site down for a few days then they charged me for the increased bandwidth.
I would stay with them if they would fix their problems but it seems as though they are not capable of doing so.
I'm now looking for a smaller web host whose servers won't be such a large target for the a##holes that do this crap.
- Zarias on twitter
I have been with mt from the last 2 years and I think their service is awesome. What I don't like is their response times, sometime site takes forever to load.
I have been a mediatemple customer since 2001 or 2002.
Inititally I got a special deal for their (ss) offering - their shared hosting, it was only costing me $4 per month to host my (very small) personal site. The support was phenomenal, granted it was a US phone number, but they always helped really quickly and professionally. The site always loaded fast, was always up etc etc - I was a delighted customer!
Around 2005 mediatemple brought out their (gs) (grid server). They really pushed the concept of "the grid" and did a good enough sales job on me that I switched to it. Still not a huge amount of money ($20 monthly) but the quality just tanked. Here I was paying 5 times as much for something that had not even a twentieth of the quality. My site started to take an age to load, there were outages of sometimes hours, support weren't interested.
If it were still possible to get the (ss) hosting from mediatemple I might still be able to endorse them - but the only thing I can say about their (gs) hosting is RUN AWAY.
To give an impression of how useless the support has become, I called them as I wasn't able to update my nameservers - they took over an hour to update the nameservers keeping me on hold all the time.
I fell in love with MediaTemple years ago. It's great that designers endorsed them and their control panels and customer service (real humans that are informed) are excellent.
However, I have fallen far out of love with them lately. They have far too frequent maintenance (weekly)and there was a time a few months back that email was down for 30hrs - but I stuck with them.
Well, this week the big one hit. And as you'll find if you go on Twitter or anywhere and search for Media Temple right now, 15,000+ websites went down with them. It wasn't just their grid server either, their virtual dedicated servers crashed too. When I called them, they told me "The Hard Drive is being scanned it will be about 6 more hours" that was 30 hours ago, and I think we all know there's more than just 1, big ass, harddrive broken right now.
27 of my websites, email , and FTP have been down for 48hrs now. My clients, and I, are furious. Their current "customer service response time" is over 20hrs (no kidding).
One of the sites that is down is for a film that my clients worked on for 3 years. It premiered in Scotland the day before the crash and is still down. For them, that's quite tragic.
I am currently actively seeking a host that delivers what (mt) promised. If any of you have any suggestions please by all means contact me.
Media Temple are having a lot of problems with their grid service -not all clusters are affected but the ones who are have been down or very slow for some time. It has been down for hours this weekend and the monitoring systems I have show poor performance for Media Temple every week.
When I pointed out the poor performance in comparison to another account I run with them, the reply I was sent was made out of a template basically telling me to look into my own webfiles via the GPU monitor, perhaps one of my script is dodgy - although this was rubbing salt on wounds, I did look into the GPUs and nothing significant showed up.
Shame; this was once the best hosting company but it has been more or less bad for more than a year now, and things seems to get worse. I feel betrayed and let down.
Since we started to use mt we have found their service to be great value . Their technical support is swift and they have helped with all levels of our questions via the control panel or over the phone
I have been using the (gs) for many months now and consider it to be one of the best clustered hosting products (if not the best) around. 1TB of bandwidth, 100GB of disk space, and a fantastic 24/7 support team is amazing value for $20/mo. Would recommend!
Have used Media Temple for a few years. The main server we use went down this summer and as a result some sites were offline for nearly 10 days. Media Temple lost databases that should have been backed up in the crash.
Overall their hosting performance and uptime is good. Customer support however can be slow if your not on US time zone and 30min+ queues on the phone do happen. Overall they are OK, but there is room for improvement.
I've hosted sites on mediatemple for about 5 years and really cannot fault them. Currently I'm using their grid server and am very happy with it. Anytime I've had any queries or problems my support queries have been answered very quickly and competently. All in all good value for money.
Media Temple is a US-based web hosting organisation that has been in the industry for nearly 15 years. Founded in 1998, the company have amassed over 125,000 customers and provided services to website owners running over 1.5 million websites. Media Temple can boast having hosted a variety of businesses, from creative professionals and small companies and organisations through to large clients such as Starbucks, Adidas and Toyota.
Visit the Media Temple homepage and you would be forgiven for thinking that the company is keen to promote affiliate program as its business model. However, the company does offer a range of hosting services including shared, VPS and dedicated hosting.
One thing that is clear about Media Temple is that it is keen to work with its customers. There is a client showcase page on the main site where visitors can browse videos; these have been made by Media Temple specifically for some of their long-term customers. There is also a (mt) Labs page where clients can volunteer to be involved in road testing products and services that are still in development.
Media Temple Hosting Plans
Media Temple offers a Grid-Service hosting plan (gs) based on Linux operating systems. This is its version of shared web hosting, but it’s a little more advanced. It’s specifically designed to be able to accommodate traffic spikes and features dynamic burstability and a scalable MySQL SmartPool system. The gs plan allows for 100 GB premium storage space, and up to 1 TB bandwidth. Customers can host up to 100 domains, with up to 1000 email accounts.
There is a wide range of Linux based VPS hosting available through Media Temple. This type of hosting is basically split into two different options: the dedicated-virtual service (dv) or server (ve).
● The dv plans are designed for customers who want the power and freedom of a VPS, but would prefer to do most of their server administration through a control panel. This is essentially a managed service. There are six dv hosting options. The plans start with 512 MB RAM, 30 GB disk space and 1 TB bandwidth and can be scaled up to 16 GB RAM, 600 GB disk space and 3 TB bandwidth.
● The ve plans are more suited to experienced server administrators who are familiar with Linux and want to build their system from the ground up. There are six ve hosting options. These start with 512 MB RAM, 20 GB disk space and 350 GB bandwidth and can be scaled up to 16 GB RAM, 500 GB disk space and 3 TB bandwidth.
Dedicated hosting is provided under two plans, similar in format to the dedicated-virtual service but with a single ‘tenant’ on the server. This plan provides 1000 GB disk space, 32 GB RAM and 3 TB bandwidth and customers can choose from a managed or an un-managed service.
There is an affiliate program available, rewarding customers for successful referrals. Customers can resell their hosting space, although Media Temple recommend dv plans for this purpose.
For an additional cost, Media Temple customers can purchase a Pro content delivery network option which aids in the distribution of your site around the globe, using servers located on four continents.
Media Temple Uptime/Downtime
The Media Temple website doesn’t make any claims or guarantees regarding server uptime. There are two main data centres located in Virginia and California in the US which are linked by a redundant fiber optic connection. The data centres are top tier facilities that operate 24 hours a day, 7 days a week and 365 days a year. Each data centre features a commercial power supply backed up by on-site generators. Both are utilising HVAC cooling systems. The sites are monitored around the clock by armed security.
Media Temple Support
Media Temple provides a comprehensive list of support options for its customers. These include a knowledge base and wiki for self-help purposes, live system status feeds and a company blog which is regularly updated. Customers have access to US-based support teams via an email, telephone line (including Skype, a US number and a variety of international numbers) and a ticketing system with a promise to respond within 24 hours.
Media Temple maintains very active Facebook and Twitter accounts and, more importantly, is keen to interact with its customers through these channels. The Media Temple Twitter feed is even advertised as a support channel, so there’s no danger of being redirected back to the ticketing system.
Customers can also follow Media Temple’s video updates on Vimeo and there is a free Media Temple mobile app for customers who want to follow the company on their mobile device.
Media Temple in the News
Media Temple is a well-known company and makes appearances in major tech media sites on a regular basis. Most mentions I found were positive. One article I found mentions a Plesk control panel bug; Media Temple are mentioned as having been targeted by hackers early in 2012. It should be noted that this was a bug which Parallels were responsible for.
Media Temple Control Panel
The shared hosting plan from Media Temple comes with its own unique custom control panel. Unlike many other custom control panels which look a little basic, this one professional and well put together, with a companion iPhone app also available.
VPS hosting comes with the well-known Plesk control panel, although this is only pre-installed with the dv plans.
Media Temple Extras
Media Temple does not provide much in the way of free extras such as Google Adword credits or free domain names. The Linux-based hosting supports a wide range of ‘one-click’ installs, such as WordPress, Drupal, ZenCart and more. Technologies such as Apache, PHP, Perl and Python are also supported.
Media Temple Money Back Guarantee / Cancellation Policy
There are money-back guarantees available for each type of hosting service on offer at Media Temple. The majority offer the standard 30-day money back guarantee, but the dedicated server plan only allows for 7 days. Its worth noting that the money-back guarantee doesn’t include any add on services such as domain name registration fees.
Media Temple Summary
Media Temple definitely stands out from the crowd when it comes to web hosting. The company has the appearance of a very-forward thinking and customer-focused organisation, and this will appeal to many customers. The customer profile videos stand testament to this, as does its adoption of social media channels to interact with its customers in a constructive manner. The services are comprehensive enough to appeal to customers of all sizes offering something unique and innovative.
As a large hosting organisation, Media Temple have attracted some hacking, although it wasn’t the only victim. The company also appears to host some .gov sites which may make it more of a target for hackers. This might put some people off, but the level and quality of support should help to ease these types of concerns.
| Hosting Plan | Disk Space | Bandwidth | Price | |
| Grid Hosting | 100GB | 1TB/month | 20.00/month | View Plan |
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I have been using Mediatemple for a few years. It is an exceptional hosting service, the best I have ever used.
I host a number of websites on the business grade DV service. DV is scalable, meaning resources can be increased as required. So as your sites grow and gain momentum, your existing server can easy be upgraded to handle it.
It uses Plesk software which is great for server management and has benefits like easy Wordpress installation and customer accounts.
The only thing I can think of that would improve the service is better tools for handling domain names, but that is a minor gripe when balance against the benefits.
Of all the hosting platforms I have tried over the last decade, MT is by far the best