THEY
I fell in love with MediaTemple years ago. It's great that designers endorsed them and their control panels and customer service (real humans that are informed) are excellent.
However, I have fallen far out of love with them lately. They have far too frequent maintenance (weekly)and there was a time a few months back that email was down for 30hrs - but I stuck with them.
Well, this week the big one hit. And as you'll find if you go on Twitter or anywhere and search for Media Temple right now, 15,000+ websites went down with them. It wasn't just their grid server either, their virtual dedicated servers crashed too. When I called them, they told me "The Hard Drive is being scanned it will be about 6 more hours" that was 30 hours ago, and I think we all know there's more than just 1, big ass, harddrive broken right now.
27 of my websites, email , and FTP have been down for 48hrs now. My clients, and I, are furious. Their current "customer service response time" is over 20hrs (no kidding).
One of the sites that is down is for a film that my clients worked on for 3 years. It premiered in Scotland the day before the crash and is still down. For them, that's quite tragic.
I am currently actively seeking a host that delivers what (mt) promised. If any of you have any suggestions please by all means contact me.
Cedric
Media Temple are having a lot of problems with their grid service -not all clusters are affected but the ones who are have been down or very slow for some time. It has been down for hours this weekend and the monitoring systems I have show poor performance for Media Temple every week.
When I pointed out the poor performance in comparison to another account I run with them, the reply I was sent was made out of a template basically telling me to look into my own webfiles via the GPU monitor, perhaps one of my script is dodgy - although this was rubbing salt on wounds, I did look into the GPUs and nothing significant showed up.
Shame; this was once the best hosting company but it has been more or less bad for more than a year now, and things seems to get worse. I feel betrayed and let down.
