Add Your Review for MidPhase

8 MidPhase Reviews:

Is MidPhase the host for you?

Last reviewed Apr 15, 2015

Key features

  • Uptime Guarantee
  • Phone Support
  • Support Forum
  • Live Chat Support
  • Help Center Live
  • Reseller

User Reviews - Total: 8

★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

Midphase is a pretty good hosting relative to it's cost but their response to tickets are not encouraging as against other hosts. They only reply pre sale requests with urgency which I consider a bad customer service to the actual customers.

 
★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

I have been a customer at MidPhase since 2007. We build websites and host our website website http://cakewalkwebsites.com and all our clients with MidPhase. I love their fast response when it comes to technical support. Their interface is easy to navigate. What a difference with GoDaddy, a maze and a total eyesore, plastered with playboy style images of women. If a problem can not be solved by the regular technical support it always gets passed onto a team manager and they always follow up. I recommend MidPhase hands down.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Midphase is the best host provider. Which provides the best support for their customers. The main advantage is that is its speed and quality it provides. Midphase rocks!

 
★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

I really loved the layout of their sales site, and that was a huge selling factor. Their prices were about middle of the road, perhaps a bit on the low side, but they still managed to look pretty upscale. They got my order ready pretty quickly, and that gave me hope. Most of the places I've tried have taken longer than I feel they should have. My hope was misplaced though, as that was the last time they managed to make my changes in an orderly manner. The culmination of my time with them was when it took them 2 days to finish adding my sub-domains, meanwhile I was basically on lock down with what I could do. The quality of the service was fine, and my download/upload speeds were pretty good for an unlimited plan (most of them create artificial limits by slowing you down, and while I never did get a chance to deal with customer service (other than to drop the service, so I am unable to give meaningful advice on that.

In closing, I would say that MidPhase is an okay company, with the potential to be great (except that potential is squandered). If they were to cull the bad seeds, I think that they could really flourish.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I've had nothing but fast and friendly customer service for every question I've had. Also, they provide a lot of great features and I got a great deal for web hosting. I've been with other hosts before but MidPhase tops the list for me

 
★★★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I've been dealing with different Shared Hosting Providers since 1998. MidPhase was the worst in technical support which can take up to 5 hours to reply for a high priority support ticket.

Their system admins changes your password every 48 hours without notifying you over email. Their online chat agents can talk with you for 90 mins without solving your problem. and if you stayed with them more than 30 days then don't ask for a refund cause they will never refund you or compansate you for the time wasted without being able to access your cPanel.

I would never recommend MidPhase to any of my friends.

 
★★★
Support
★★★★
Features
★★★★★
Uptime
★★★★
Value
★★★★★

I was in the market for a Shared Windows hosting plan 2 months back. I had to choose MidPhase because they offered good Sales support. It's been a nightmare since then. Everytime I contact their tech support over the phone, this support guy David, all he does is say "I'm sorry, you will have to email me the information" and nothing else, seriously. Don't even think of ever calling them over the phone, all the phone support guys are terrible. They have a decent Chat Support, still 5 out of 10 times they will be extremely slow replying and mostly won't be helpful at all.

The worst thing happened yesterday. All my sites hosted with MidPhase were down for 24 hours (seriously). "Check status.midphase.com" is all the support guy had to say when I contacted them. Take a look at what they kept posting the 24 hours when the server was down - http://bit.ly/XZ6kEs

For someone who was used to extremely good support and uptime from other PHP hosting services such as site5, BlueHost, DreamHost, the experience with MidPhase has been shocking. I would love to see many more choices for Shared Windows Hosting in the market.

 
★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

Familiarity:
I have been a loyal customer of MidPhase since early 2003 - I'm pretty sure that I am one of the oldest. I originally signed up with a company called Thrillhost - which MidPhase later acquired a year or two later. Because of this my hosting package is a tad bit different than the standard - but I am hosted on the same servers and deal with the same support. I have spoken with the the past two owners of Thrillhost and Midphase and I believe their friendliness trickles down the company.

Flexible:
As a web developer, I use my hosting account to develop web applications, primarily with PHP and MySQL on this account. I could not be happier with these services; both are just as fast as they should be. I have a few database tables with 50,000 records and queries are executed very fast. MidPhase does a great job keeping the software up-to-date and the hardware up to present standards. I have come to some projects where I need a PHP extension installed (ex. PDflib, Ming) and as long as it is a stable product MidPhase seems to help out their customers by installing extensions in a timely manner.

Problems:
About once per year MidPhase will change a configuration on the shared server I am on which affects my projects in a negative way. Most recently my account was moved onto another server which did not have extensions I required. One would think that the tech agents would make sure this wouldn't happen - but when you have hundreds of accounts to move I can't say I blame them.

Support:
The largest issue I have with MidPhase is their support. A realistic average waiting time for phone support is about thirty minutes. I've had times where I only waited five minutes, but I have also had my cell phone run out of battery power as well. Support agents speak clear English and are both helpful and friendly. However, if your problem is moderately technical, they often cannot solve your problem. They usually ask for your email and will have somebody email you the next day about the problem.
I have had very little success with their online support chat. Overall MidPhase offers an acceptable level of support, but is not superior by any means.

Summary and Recommendation:
Thrillhost is great for personal and small to medium-sized business websites if and only if you choose a package that offers unlimited MySQL databases.
Some of the key things I look for in a hosting company that MidPhase provides are CPanel, Unlimited email, MySQL, addon & sub domains, FTP, and PHP5 (not 4.3!). Other pluses are Cron jobs and Python.

 
MidPhase logo

MidPhase

midphase.com Location: Utah, USA Founded: 2003

Midphase Introduction

Midphase is an American web hosting company that specialises in shared web hosting but offers a number of other services. Located in Utah and founded in 2003, the company has grown its customer base to over 120,000 and has more than 200 employees at the time of this review.

The company has become a part of the UK2 group, known for providing web services to over one million domains across 140 countries. That gives Midphase solid backing in the industry. Notably, it shares its headquarters with WestHost and other similar hosts.

Midphase has a reputation for cheap and simple web hosting, but it also offers dedicated server hosting as well. Whilst VPS hosting is not available directly, the Midphase website points customers to its sister brand, VPS.net, for these services, so the option is there if you’re prepared to use an alternative supplier.

Midphase Hosting Plans

Options for Linux-based shared hosting with Midphase are kept simple with just two plans on offer. Customers can sign up for a month, 1, 2 and 3 year terms; the longer the term, the cheaper the price. Each plan comes with unlimited disk space and bandwidth.
● The Personal plan allows for 1 website with 10 sub-domains and 1 MySQL database.
● The Business plan removes the limit on websites, MySQL databases and sub-domains and also comes with a SSL certificate and a dedicated IP address.

Windows-based shared hosting is available in a choice of three plans. Each plan comes with unlimited disk space and bandwidth. Customers can choose the term of their contract from monthly up to 3-yearly.
● The Starter plan only allows for 1 website, dub-domain and MySQL database.
● The Unlimited plan lifts the limits on sites, sub-domains and MySQL databases.
● The Business plan also comes with a dedicated SSL certificate and a dedicated IP address.

Linux-based reseller hosting through Midphase is offered on a 5-point sliding scale. This starts with a basic plan and scales up to Plus, Pro, Max and Alpha reseller plans. Again, customers can vary the term of their contract from 1 month to 3 years. All plans come with a brandable control panel, billing software, 10 SSL certificates and a dedicated IP address. The plans start with up to 50 GB disk space and 500 GB bandwidth which can be scaled up to 250 GB disk space and 2.5 TB bandwidth.

Midphase also offers dedicated server hosting based on the processor the customer needs. Each plan comes with free setup and 10 TB bandwidth.
● Servers with the Atom D510 1.66 GHz processor come with a 500 GB hard drive and 2 GB RAM.
● Servers with the Xeon E3-1220 3.1 GHz processor come with a 500GB hard drive and 8 GB RAM.
● Servers with the Xeon E5-2620 2.0 GHz processor come with two 500 GB hard drives and 12 GB RAM.
● Servers with two Xeon E5-2620 2.0 GHz processors come with two 500 GB hard drives and 24 GB RAM.

There is also an affiliate program which allows Midphase customers to earn money for successful customer referrals.

Midphase Uptime/Downtime

Midphase customers are not promised an uninterrupted service as such, but the company says it strives to make its hosting services available at all times. Importantly, this is backed up by an uptime guarantee. This guarantee compensates Midphase customers should the server uptime drop below 99.9% in any given month. As you’d expect, this covers downtime that occurs outside of scheduled server maintenance.

There aren’t any available uptime statistics for Midphase’s servers, but there is a server status page on the Midphase website which anyone can access - even non-customers.

The main Midphase data centre is located in ‘disaster-safe’ Lindon, Utah, although dedicated servers can be held in a choice of locations across the US and the UK. The main data centre is a Tier-3 data centre which utilises redundant power sources and on-site monitoring and security staff, to ensure the servers a kept up and running at all times.

Midphase Support

Midphase customers are given a wide range of support options should there be any problems with their hosting services.

There is a knowledge base for self help purposes and a blog and server status page for news and updates.

Customers can also contact the Midphase US-based support teams 24 hours a day through a live chat facility and free telephone line (a US and an international number is available). Support is also provided via ticket and email.

The plans come with a support response time guarantee although there is no information confirming what this is.

Midphase maintains very active Facebook, Google+ and Twitter accounts. More importantly, it appears to interact frequently with its customers through social media if any support requests arise.

Dedicated server hosting customers are also provided with a comprehensive SLA which covers bandwidth guarantees, connectivity guarantees and hardware replacement guarantees.

Midphase in the News

Midphase has attracted little attention in the media and there is a distinct lack of any news stories, good or bad, about the company. Midphase’s umbrella organisation, UK2 Group have not had much attention either, so it’s probably safe to assume that the services both companies provide are relatively stable.
Midphase Control Panel

Midphase provides cPanel for all of its Linux-based hosting plans. cPanel will be familiar to the majority of web hosting customers who have used reputable hosts before. If you’re not accustomed to using it, Midphase also provides a useful demo on its website.

Midphase Extras

All of Midphase’s hosting plans come with a free domain name. Hosting supports WordPress, PHPNuke, osCommerce, ZenCart, Ruby-on-Rails, Python, Perl and more. Customers are also provided with the Softaculous one-click installer.

Midphase Money Back Guarantee / Cancellation Policy

All of the Midphase shared hosting plans come with a 30 day money-back guarantee, which is relatively standard for shared hosting plans. The refund doesn’t include domain name registration fees and other additional services that have been purchased.

Customers need to complete an online form in order to cancel their account and must give at least 14 days notice before the end of their term to cancel before the account is renewed. Midphase also retains the right to cancel a customer’s account with 72 hours where a customer has been exceptionally rude or vulgar to support staff.

Midphase Summary

Midphase stands up exceptionally well against its competitors in the web hosting industry. Its shared hosting plans are well structured and although there are not any freebies to tempt customers to sign up, the option to purchase shared hosting on a monthly basis is a big plus for anyone who is unsure about whether the service is enough for their needs.

The Midphase support department appears to be well-organised and well-run. Although there are no video tutorials or user guides available, the use of social media sites to liaise with customers is admirable. The choice of data centre locations offers a good amount of flexibility for large companies as well.

MidPhase Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Basic Reseller Hosting Plan Uptime Guarantee Reseller Help Center Live Live Chat Support Phone Support Support Forum 50GB 500GB $22.46/month
Usual price:
Plus Reseller Hosting Plan Uptime Guarantee Reseller Help Center Live Live Chat Support Support Forum Phone Support 100GB 1TB $31.46/month
Usual price:
Pro Reseller Hosting Plan Uptime Guarantee Reseller Help Center Live Live Chat Support Phone Support Support Forum 150GB 1.5TB $44.96/month
Usual price:
Max Reseller Hosting Plan Uptime Guarantee Reseller Help Center Live Live Chat Support Phone Support Support Forum 200GB 2TB $67.46/month
Usual price:
Xeon 3440 Dedicated Hosting Plan Uptime Guarantee Help Center Live Live Chat Support Support Forum Phone Support 500GB 3TB $129.00/month
Usual price:
Xeon E3-1230 Dedicated Hosting Plan Uptime Guarantee Help Center Live Live Chat Support Support Forum Phone Support 1TB 3TB $179.00/month
Usual price:
Xeon E3-1270 Dedicated Hosting Plan Uptime Guarantee Help Center Live Live Chat Support Phone Support Support Forum 2TB 3TB $249.00/month
Usual price:
Dual E5-2620 Dedicated Hosting Plan Uptime Guarantee Help Center Live Live Chat Support Phone Support Support Forum 3TB 100TB $379.00/month
Usual price:
Personal Web Hosting Plan Uptime Guarantee Analog PayPal Shopping Cart PayPal Webalizer SpamAssassin Unlimited Unlimited $4.95/month
Usual price:
Business Web Hosting Plan Uptime Guarantee Analog PayPal Shopping Cart PayPal SSL Certificates SpamAssassin Unlimited Unlimited $9.95/month
Usual price:
Starter Cloud Hosting Plan Uptime Guarantee Live Chat Support Phone Support Support Forum 20GB 1.5TB $45.82/month
Usual price:
Standard Cloud Hosting Plan Uptime Guarantee Live Chat Support Phone Support Support Forum Unlimited 3TB $59.57/month
Usual price:
Advanced Cloud Hosting Plan Uptime Guarantee Live Chat Support Phone Support Support Forum 60GB 4.5TB $73.32/month
Usual price:
Professional Cloud Hosting Plan Uptime Guarantee Live Chat Support Phone Support Support Forum 90GB 6.75TB $91.66/month
Usual price:

MidPhase Frequently Asked Questions

  • Does MidPhase specialize in Linux or Windows hosting?

    MidPhase specializes in Linux-based hosting. The company advertises “Unlimited Linux Website Hosting.”

  • Are renewal prices more than the intro price?

    The company offers significant discounts when paying in advance. Discounts begin when paying one year in advance and increase on up to three years’ advance payment.

  • Does MidPhase offer managed services?

    MidPhase offers fully managed hosting plans.

  • Is a domain included with the purchase of a hosting plan?

    All hosting plans come with a free domain name registration.

  • Does MidPhase offer stand-alone domain registration?

    The company offers full domain registration services.

  • What satisfaction guarantee is offered?

    Basic hosting plans come with a 30-day money-back guarantee. Dedicated plans do not qualify.

  • Does MidPhase offer VPS hosting?

    MidPhase offers several VPS hosting plans. The VPS plans offer SSD-based performance and a high degree of customization.

  • What support options are provided?

    MidPhase offers phone, email and live chat support. Live chat support is available 24/7.

  • What languages are technical support available in?

    Technical support is only advertised in English.

  • Where is the company located?

    MidPhase's corporate offices are located in Providence, UT.

  • Where are the MidPhase data centers located?

    The company's data center is located in Lindon, UT. The data center is in a certified disaster safe zone.

  • What development languages does MidPhase support?

    Hosting plans support the standard development languages you would expect on Linux-based hosting, including PHP5, Python, Perl and MySQL databases.

  • Does MidPhase offer reseller packages?

    MidPhase offers a number of reseller packages, each level offering more RAM and hard disk space, as well as increased bandwidth allotment.

  • Is there an affiliate program available?

    Yes, MidPhase offers an affiliate program through their parent company, UK2 Group. Affiliates earn cash commissions per sale.

  • Will MidPhase help me transfer my existing domain?

    MidPhase does provide free migration services via their Quick Switch service. In addition, they also offer instructive information to help customers with their migration efforts.

  • Is MidPhase a good choice for a WordPress site?

    MidPhase provides full WordPress support on all their hosting packages.

  • Can I host multiple sites or domains on my account?

    MidPhase's basic hosting plan allows a single website and 1 subdomain. Higher tier plans allow unlimited domains and websites to be hosted on a single plan.

  • What services are offered for non-technical customers?

    The company offers their own Website Builder tool, complete with over 200 professional templates.

  • What security measures are offered?

    MidPhase offers anti-spam and anti-virus protection, as well as the standard security features one would expect, designed to protect basic hosting, resellers and dedicated servers.

  • Does MidPhase offer PrestaShop support?

    All hosting plans come with the Softaculous Application Installer, which includes PrestaShop support.

  • How do I migrate my existing Wordpress or Joomla website?

    MidPhase does provide free migration services. In addition, they also offer instructive information to help customers with their migration efforts.

  • Is MidPhase suitable for e-commerce websites?

    Yes, MidPhase is an excellent choice for e-commerce hosting. Some of their basic hosting plans offer free SSL certificates while all plans come with Softaculous which includes a number of e-commerce applications and shopping carts.

  • Can I use MidPhase for image hosting and galleries?

    There are a number of different image gallery applications available through Softaculous, including Gallery, Gallery2, Coppermine, Zenphoto, phpAlbum, iGalerie and more. All shared hosting plans come with unlimited disk space and bandwidth allotments, making MidPhase an excellent choice for customers primarily concerned with image hosting.

  • Does MidPhase offer Magento support?

    All hosting plans come with the Softaculous Application Installer, which includes Magento support.

  • What control panels are offered?

    All hosting plans come with the cPanel control panel.

  • What payment options are supported?

    In addition to major credit cards, customers can also pay via PayPal.

  • What uptime guarantee is provided?

    MidPhase guarantees 99.9% uptime.

  • What additional security features are included?

    SiteLock is offered for a small yearly fee. SiteLock helps protect your website from hackers and malware.

  • Does MidPhase offer CDN services?

    The company does not advertise CDN services.

  • What is the minimum contract term?

    The minimum term is one month. Customers who pay for a longer term, up to three years, receive significant discounts.

  • Is WHOIS Privacy offered for domain name registrations?

    Yes, WHOIS protection is available for a small fee.

  • What is MidPhase's backup policy?

    MidPhase keeps backups of all website files up to five days.

  • Is MidPhase a good choice for multiple sites?

    Yes. Some of MidPhase’s basic hosting plans offer unlimited subdomains and websites per plan. Reseller, VPS and dedicated plans are also excellent options.

  • How many email addresses are provided and how much space is available?

    All hosting plans provide unlimited email accounts and disk space. VPS and dedicated plans are limited only by the hard disk and bandwidth of the specified plan.

  • Do they have discounted plans for schools and non-profits?

    MidPhase does not advertise free hosting for non-profits.

  • What ad promotions do they offer?

    MidPhase does not advertise any kind of ad credits.

  • Can I stream video/audio from my website?

    The VPS or dedicated plans should provide the resources necessary to host audio/video streaming services.

How does MidPhase compare to their competitors?

Overall ★★★
Support
★★★
Features
★★★★
Uptime
★★★★
Value
★★★
Visit MidPhase
Overall★★★★
Overall★★★
Overall★★★★
Overall★★★
Overall★★★★
Overall★★★★

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