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Is MochaHost the host for you?
Last reviewed Mar 29, 2016
$ 2.33 / Month
Worst service ever, I bought a domain name there and after more than 24h still no registration. They do not reply to messages, tickets, emails etc. After seeing other people review I wish I saw this before. I saw them first on another review site, guess they paid them. I do not recommend it at all!!!!!
Support is Great but beside that what we need is facilty . servers are the worst in business plan . Never buy hosting from here if you are going ot built huge traffic site like ecommerce store. Kris,steven and sam are the best support executives. But worst hosting servers. Godaddy is the best
the worst, ignorant customer support ever
My sites goes down many times, that I spent most of my day following up with them than doing my work
sites goes down some times with no reason and some time cause apparently a ghost changes the configuration
and for a real technical support issues, they don't know anything about the products they use.
I have to know how to fix the issue and then tell them what to do.
and the worst thing they don't even try to understand or even respect their customer
If these people are working for me, I wont even give them time to clear their disks before throwing them out.
This is my second year running with Mocha Host (VPS) and I regret it so much .. Why did I renew with them. The reasons are quite straight forward:
1. They stop the services never reboot it.
2. Customer service is worst. Can not call them (from UK)
3. The online chat support is useless. They don't even know how to forward the ticket.
4. The only thing they can do is apologize.
It was today at 17:30 pm when my database service was stopping by itself randomly. I run software for takeaways. And the busiest hour is from 6pm till 10pm. This is the only 4 hours when I need Mocha Host the most. I did have a chat with the tech team (so called) and got a ticket raised at 18:15 pm. Trust me after that there is no reply or anything. I have 25 clients and all hosted here only. You can imagine the amount of complains I am having now. This is not the first time, it did happen 3 months back as well but was resolved next day and was convinced that will not have such problem in future.
Here we are again. SQL Service getting stopped in every 5 mins ....... Waiting the God Mocha to reply and sort this out. Thank you very much for your services, wont be there next year to thank you.
Hello. I've been with mochahost for about 3 years with a Perfetto 3 Windows VPS.
Initially I experienced a lot of downtimes, also of 7-8 hours (the first year, 2013, the vps reached a 99,50% of uptime), so, the "welcome" hasn't been the best. Then they did something (I suppose that they updated their systems), and for a lot of months I experienced "only" a downtime per month/every two months, of an average of 3-4 hours max per time, for overload issues (vps ram become busy to 100% for no apparent reason and the vps freezed... this is the regular issue that occurred in these months).
In the last overload vps issue I was shocked for their way to work... because they stopped my vps insted of rebooting it, and they disappeared, stopping answering for 8 hours... It is really unacceptable for a service intended for professional use...
Moreover, In the last month, after a couple of years of "acceptable" and rare downtimes, they experienced an hardware issue. So, within a week, my vps went down virtually every day. The last day for 12-13 (!!!) hours... once the issue was solved, in the next days, my vps went down again for some hours (3-4), and so I decided to migrate all my customer's website away.
Live chat is almost useless, they immediately answer but they can only create support tickets and escalate them. Technical support will make your life difficult, prolonging the problems instead of solving them immediately. They will reply to you fast but probably with a standard-template message.
I decided to migrate away my 30-40 customers websites because I really lost the sleep, passing my days in following their continuous issues, Instead of concentrate my energies on my business.
My conclusion is that mochahost offers a good service for non-professional use. If you need a cheap vps/hosting service that it's not important if it remains often down for hours and hours, mochahost is the best solution.
If you want to try it for work/business purposes, be aware that you will loose a lot of time in migrations, as it's happening to me.
Worst customer support ever seen. Away paste pre-written reply. Ask same question agian and again even if you provided details and finaly when you fix you fix the issue by your self they will help you by removing your website.
Only cheap price. Buy it and regret forever.
I went with a medium VPS hosting server and it was slow to get started and went well for 3 days. Then I had no access to my sites, I contacted support MANY times to get this resolved and they never did. What they did do was screw up the ip addresses and mix accounts causing me to have NO access to my accounts but they gave me access to another webmasters accounts. Talk about a screw up!!! In 18 years of using hosting services this is by far the worst. Most at least in the beginning get things right but these guys apparently don't have a clue. I would avoid them at all costs.
Currently having 9 websites on mochahost. At the beginning it was ok, but I had a simple problem - RewriteRule didn't work. So I contacted support and from that moment my nightmare begins. First of all, they have irritant email templates and their workers are sending those templates and not writing emails. So you get always almost the same text no matter what you report or ask.
Further more, after my question about RewriteRule, they "fixed it" and send me one of those irritant email templates that now everything should work fine.
But... not that RewriteRule started to work, my websites were unaccessible. It took FIVE days with my websites DOWN, NOT ACCESSIBLE to someone of their funny "technical" support emailed me that I should be moved to other server.
They asked me to backup my data, and to contact them when done.
After migration, 6 of 9 websites were unusable due to invalid conenction to the database. It took next day or two to fix this "tiny issue", not mentioning many irritant email templates telling me that original problem solved - treating me like complete idiot.
And finally they fixed it, after many many many days.
I was so happy and finally tried to update my content, but... NOOO, WordPress is not allowed to save posts - when you click "publish" or "update", it takes you to 404 page of WordPress.
It took FIVE days when finally someone of their very smart workers told me that there is PROTECTION for WordPress. WOW SUCH A GOOD PROTECTION, neither the owner can change anything on his own website.
And they offered me to turn this "protection" off.
Ok, I agreed and finally succeeded to save my post on my blog.
And now, now everything works, except I get notifications from Google Webmaster Tools that my websites are not accessible twice a week.
An idea of web hosting running 0/24 obviously bypassed this company.
Also those irritant way of communication always telling you there is no problem, and your website is down.
Today (2015-05-06) I reported that Google sent me notifications about downtimes past 7 days, and theris answer is "Currently all of your services are working properly from here." LOL How much retarded you have to be for that kind of answer? Customer reports that there WAS few hours of downtime in the past few day, and you answers that.
I've had an account with MochaHost for about a year. Initially, they seemed to offer a great set of features at a great price. Over time, I learned otherwise.
As one of the other reviewers noted, their control panel is full-featured but operates at a crawl. Expect to spend long amounts of time (sometimes up to 45 seconds) moving from one screen to another. For anyone who wants to administer their websites quickly, this is an enormous waste of time. I contacted the company many times about this but they said there was nothing they could do.
Second, their email platform sucks. During the time I had an account, they used Smartermail v10 when other companies were using v13. My customers were so frustrated with email access issues that they eventually demanded that I move their website to another host which I did. They have had no problems accessing their emails with the new host.
Finally, I kept giving MochaHost the benefit of the doubt that their support reps could fix the issues I was reporting. While they always responded quickly, they could not solve the problem. When I cancelled my account, MochaHost refused to provide a fair refund for the amount of the unused service I had contracted. To keep money for FUTURE service when the service they provided was unacceptable is unreasonable in my opinion.
I cannot recommend MochaHost and wish I had never signed up for them.
first of all, registering my domainname and set up the space takes one WEEK. troubles over troubles will follow. the service is more than poor. you can reach the support but they are only here to type with you, nothing else, i think. yesterday i asked if they can update the php from 5.3 to 5.4 (to install a tool they offer) 3 chats and seven emails later i told them to let it be. stay away - they are cheap but the service is terrible.
MochaHost was founded in 2002 and is registered in San Jose, California, although it also appears to have a base in Bulgaria since many of its staff are located there. The company provides customers with a wide range of hosting services, with packages to suit most budgets - from shared hosting to dedicated cloud servers.
Hosting is available on both Windows and Linux platforms across all categories, but Linux (with cPanel) is the focal point. MochaHost is keen to stress its 100% uptime promise.
MochaHost Hosting Plans
MochaHost offers a massive range of packages, so it’s best to check out the website for full details. This list is just a quick summary of what’s on offer.
● Shared hosting is available on Windows and Linux, and there are multiple packages on offer. The lowest cost service, Soho, is designed for people who want to host one site, whereas the Mocha service is fully-featured, includes support for Subversion and Magento and provides the client with one static IP.
● All reseller hosting plans include unlimited bandwidth, although disk space is limited. Reseller hosting is offered on a shared, VPS and dedicated basis, so users effectively have a choice of nine Windows reseller services and nine on Windows.
● MochaHost’s dedicated servers are provisioned in the cloud for more resources, less downtime and no ceiling on the resources customers can utilise. MochaHost offers six Linux dedicated server packages and six on Windows, which is fewer than many hosts provide, but likely to be enough to offer most customers adequate choice.
● There are six Windows VPS hosting packages and six Linux packages. All include unlimited bandwidth; the most affordable plans don’t include a control panel, whereas the others include cPanel (Linux only) or Plesk (costs extra on Windows).
MochaHost proudly advertises its 100% uptime guarantee; this is undoubtedly easier for the company to achieve because its dedicated servers are set up in the cloud. Regardless, the uptime guarantee does cover all products, including shared hosting. Uptime is measured monthly.
If the company fails to meet its SLA, users can manually claim fairly modest account credits: 3% of the monthly fee for the first 3 hours, then 5% thereafter. Bear in mind that the host’s packages start at a few dollars a month, so these credits are likely to be of limited value to customers on low cost plans.
Despite its server status page, the company does not publish or archive detailed uptime figures.
MochaHost uses data centre facilities in Chicago, IL. The buildings are equipped with backup power and generators, tape libraries and biometric security equipment. There’s nothing that confirms the exact number of data centres or their precise locations, so it’s hard to say exactly
Data backups are taken, but these are not for customers’ use. MochaHost says it only uses them if there is an emergency.
Like many hosts, MochaHost offers customers 24-hour support every day of the year. Customers can contact technical support staff using live chat or using the ticketing system; there’s also a toll-free US number for support contact. In addition, customers can access a knowledgebase, and there are a range of forms to help with account administration.
The company website doesn’t clearly state where staff are located. However, after researching online, it appears that the majority of staff in the technical support department are located in Bulgaria.
MochaHost in the News
MochaHost doesn’t appear to have made a name for itself in any major tech blogs or in the press.
MochaHost Control Panel
MochaHost offers the broadest range of control panel applications I’ve come across in quite some time, although these are not necessarily free on all plans.
On Linux, clients can use cPanel/ WHM and Easy Web Panel (for VPS), with Plesk available on dedicated servers.
On Windows, customers are offered WebsitePanel and/or Plesk.
MochaHost offers plenty of freebies to entice new users. Selected customers get a free domain for life as long as the hosting package stays active; this doesn’t apply to all plans, nor is it offered for three-year subscriptions.
In terms of scripts, it provides the usual array of one-click installers, including WordPress, Joomla, DotNetNuke, phpBB, Piwik and Subtext. It also offers a site builder tool with 500 templates to choose from; this appears to be free on shared hosting plans.
Depending on the value of your hosting package, you’ll get certain amount of a Google AdWords credit providing you’re based in the USA or Canada. Customers in other countries aren’t eligible.
MochaHost Money Back Guarantee / Cancellation Policy
Before you sign up for a plan with MochaHost, examine the terms of the ‘risk free’ guarantee as this isn’t a 180-day money-back guarantee.
MochaHost does offer a money-back guarantee policy, but it’s shorter. Customers can claim a full refund if they cancel within 30 days; it’s advisable to contact a technician on live chat for more details.
In addition, the host offers a 180-day ‘risk free’ policy, which essentially means customers can cancel in the first 180 days and receive a pro-rata refund for the rest of the term they paid for. There are no refunds for months already used up.
Customers who want to cancel their hosting plan after the first 180-days aren’t eligible for any refunds at all. As is typical, refunds exclude fees paid for domain names, SSL certificates and other services.
If you’re the kind of customer who likes to know exactly what you’re getting from your hosting provider, MochaHost won’t disappoint; its plans are described in granular detail, right down to the version of Python offered, or the maximum number of IPs each host can theoretically sustain.
It’s not clear who founded the company, where the staff are located or how many data centres are in use, which is a shame. The level of technical detail is really impressive, but it would be nice to see a little more background information about the company to inspire more trust.
You will find both Linux-based web host services as well as Windows-based web host services at Mocha Host. Their lineup of web hosting products is quite thorough with many options.
There won’t be any unexpected price changes from them because they don't change their pricing when you renew.
The company offers 3 Dedicated Linux hosting packages and 3 Dedicated Windows hosting packages. These are fully managed products with different system parameters suited to various customer needs.
On certain shared web hosting plans, you do get an included domain for the first year. Note that they do have a lower-priced introductory plan that does not include a domain, so that’s something to consider especially if you have an existing domain you’d like to use.
You will find domain registration services on their site and they feature top level domains as well a number of the newer domains.
The company stands behind their hosting services with a 30-day money back guarantee.
On their site you will find that they have six base VPS options. They offer three tiers of Linux VPS products as well as three tiers of Windows VPS products. These are broken up into staged capacity based on disk, memory and bandwidth.
Support is available through their 24x7 phone number. They also have a handy 24 x 7 chat service on their site.
You can only reach the company for support in English.
The company is based in the heart of Silicon Valley in the city of San Jose, CA.
The data centers for this company are located in Chicago, IL. They are highly redundant, power secure and constantly monitored, and Chicago is one of the most popular data center locations in the country.
Because the company has both Windows and Linux hosting services, the supported programming languages on each plan are respective to the underlying technologies. Their Linux web hosts support PHP, Perl, Ruby and Ruby on Rails. Windows platforms support ASP and ASP.NET. Given that their products include dedicated and VPS resources, you can also add any libraries or further configurations that you may need easily to those systems
They have a reseller program that features three different levels for Linux reselling and three different levels for Windows reselling. Participants in the program can easily offer a variety of products to suit various customer needs easily.
Their affiliate program features payouts that go up to a 50% commission on certain leads. They offer tracking, links, reports and more to make it easy to be a part of.
There is a premium level migration assistance service available to help you move from your existing host over to their services.
They offer a trio of specialized WordPress hosting plans, but any of their hosting plans supports the software and provide WordPress installation options.
Their shared web hosting plans each will accommodate an unlimited number of sites.
The company provides SiteBuilder software with their Business and Mocha plans. This is an easy to use tool that eliminates the need to have any HTML knowledge and still build great looking sites.
Their hosting is based on an infrastructure that is protected around the clock with strict security policies, premium Cisco Security hardware, and application firewalls designed to prevent and detect intrusion.
Prestashop is one of the provided software tools that come with all of their shared web hosting plans.
Their hosting plans support and provide Joomla to their shared web hosting customers, as well as a variety of other CMS and portal types.
WordPress is one of the software platforms that are provided with their shared hosting plans, and with their premium migration services, you can move multiple sites over with ease.
The company's plans are a suitable host for e-commerce. They provide a variety of software platforms including shopping carts, shopping software, SSL integration and more.
Sites that host a lot of images like a gallery or shopping are easily hosted on their unlimited disk and bandwidth plans.
The company supports and provides Magento on their shared web hosting plans as one of their e-Commerce options.
What control panel you get depends on which one you are talking about. They have both Linux and Windows hosting, so cPanel and WHM are the control panels provided on their shared hosting plans.
You can pay with just about all major credit cards, you can also pay with PayPal, Skrill and Wire payments.
The provide a 100% service Uptime Guarantee and they also credit service back to customer accounts based on outage time.
As far as additional security services go, they also offer optional SSL features for all their services and privacy registration.
The company does not offer CDN services, but their services are compatible with whatever CDN service you may introduce.
Their pricing plan reflects both monthly and yearly contracts, and you will find pricing benefits for longer commitments.
For both existing customers and outside customers, domain privacy services are available.
It is recommended that each customer back up their own data. Their policy outlines that they only back up servers for their own usage, and on no guaranteed basis.
Since most of their shared web hosting plans have unlimited domain capabilities, most of them would be suitable for a five site deployment.
Under their plans, the company allows unlimited email accounts and corresponding space as one of their main features.
All of this company’s plans feature unlimited space and monthly traffic. They do have terms of service that have to be followed and as always, the provider is the ultimate arbitrator of what kind of usage is acceptable on their systems.
Their pricing actually features promotional discounts that appear from time to time, including students and non-profit organizations.
The features on their hosting plans include $100 in Google AdWords promotion.
Video streaming is most appropriately served by VPS services or dedicated servers, not shared web hosting plans. You can configure these dedicated systems for ffmpeg support.
A2 Hosting Reviews
For more than 5 years I've been using MochaHost and they never fail me. The support is always great and on time, my sites are always up and running, the value is great.
I've been with them for a few years and it was going well ... until now. They seem to be totally lost. They are fast at talking you money.After that you're on your own. Control panel constantly crashes. All admin UIs are slow to a crawl. If you like to work fast... mocha host is not for you. Just creating a simple subdomain is a 15-20 job because their control panel is that slow. Database utilities never finish loading screens.... They are cheap...but you get what you pay for... even then not worth the price.
After having been a client of mochahost for almost 3 years now (I made the mistake to purchase a three-year-package for some 300 US$), I wanted to share my experience. First the plus points: mochahost offers a wide range of useful tools that are easily accessible via their dashboard and that - for all those I have used - work fine. Also their tech support responds rather quick. However: I have a shared server (as I dont have enough expertise to administor a private server), with the effect that our emails have been blacklisted already 4 times over the years, i.e. each time for a couple of days our emails where either rejected by most recepients or vanished to nowhere. For a professional service to business users this is entirely unacceptable. "Nicely", some other providers keep us blacklisted forever (e.g. Germany's main provider t-online - so I cannot write anymore emails to my father). Mochahost tried then to convince me to upgrade to a private server, of course at extra cost - no comment (they also tried to tell me that this would be normal for shared servers - I have asked a friend of mine who is network admin in a bigger organsation and he was rather shocked about such a statement). It is embarrasing how badly mochahost manage Spam coming from their servers, resulting in repeated blacklisting. I checked with blacklisting checkers such as Cisco's Senderbase look up site, and most of mochahost's email servers were blacklisted several times when I checked, i.e. it is not bad luck for ours only. Then, since this year, they have repeatedly blocked our IP address via their firewall (as they told after asking what was the problem: we could not access emails or our own homepage via WLAN, but it worked via 3G). Today is the third time, so I am now finally looking for a new provider and take the chance to inform you about mochahosts services and problems, which in sum I definitely cannot recommend.
So much to say...worst hosting ever...I get free ones with better support and up-time...and errors!
Since the first month that problems are continuous like DB server downtime, thus turning all my CMS based websites of (constantly..almost daily).
I was going to use it just for development and testing but the slowness of even phpmyadmin is absolutely impracticable. Forget using it for..anything!
After my first contact with the tech support (I give support to cloud services..so I do know what I´m talking about) I just quit so they just dond´t do any more shi* like turning all plugins of and changing folder names without even asking (to show me that without loading nothing..it was fast...OFC! IT Wasn´t Loading NOTHING!)...and gave hours to reconfigure and reactivate the ones that where in use.
Started using only to backup a portal that I have (that has more than 350K visits/month...so..important...) and one day all where gone, and the folder permissions turned to 0000)...and that was the final touch to tell me that this hosting is absolutely a waste of time and money! You just can´t do nothing with it...
This one of the worst hosting company I have ever encountered in my life time. Their tech support do not know anything. Anytime you have issue, all they will ask is the backup of the site so they can restore your site. They took two of my websites down for ever. I have to rebuild them from scracth. Never host with them if you do not want to have a heart attack, especially if you have a drupal or joomla website.
i was hsoted my domain to this webhost, i am interested with the unlimited space offer, including the unlimited email with POP3 and IMAP access.
I think it would be unlimited disk space for email, since the IMAP server would be syncing anytime between local PC and Server.
For about 5 months after using this hosting for email, they disable the email service after reported to us that the disk space for my email domain is over 9GB. I wonder, why they said unlimited disk space when we only use 9GB, they disable the service. If they do not want many email data store in their server, it is better if they not give IMAP server to their clients. It is useless feature, i think.
From the day one the experience is horrible. I have purchased for 3years and now I am thinking what I have done & why ddn't I go through the reviews. I don't understand how they manage their hosting in top lists but the reality is a big zero. Anyone can take this challenge and can test their server condition who soever wants to deny this but their is a risk of loosing money and time. So be aware of this hosting company ..... don't go through any commitments any advertisement as they are smart enough get their seo/page ranking higher. My domain will be just after my name after posting this so anybody can check.
I was hired by our local church to build a website on our school. i didn't want it hosted under the same account as our church's site (for administrative and technical reasons) so I shopped around for a budget host.
I came across Mocha Host and because of the price and value that it offered - went for it. The first few months was ok. After 6 months we started having problems. Site was down several times, servers were very slow. Customer service though is great - response time was fast.
But... Servers are still slow. I guess you can't expect much. You get what you paid for!
We got service from MochaHost for awhile, to be honest that I do not have any negative feedback about service of MochaHost. The first a couple weeks we have a rough time to integrate and configure our web site to MochaHost since we do not understand much about MochHost hosting environment. Thanks to the great and patient of technical support team of MochaHost to support to make our web pages working smooth today.
I have been with Mocha and had 2 VPS servers with them for 2 years. At the beginning, I was satisfied (and am even on their testimonials page - Nico, from Villasdirect.com), but as my needs grew, I took larger VPS servers, but the quality never grew with the size. These servers KEPT going down and whilst support is fast to respond, it usually ends with me being told that it is my code that is doing this. I also have a currency email that the server creates daily and sends to me - the format of this started to go wrong - some of the HTML was being missed by the server - I was told that this was again my code. So, I closed the contract for my second VPS and took one with 1and1. I cannot believe the difference! My site is sooo fast, the machine has not gone down once in 7 weeks - and me email comes correctly formatted (no change to the code at all). I had spent days arguing with support, and they did push a little bit more to try to find out what was causing it, but they never found the reason - or never told me. My code may not be perfect, but the servers at Mocha seem to be so delicate or overloaded, that they cannot cope with anything that is slightly demanding. 1and1 also worked out a lot cheaper - I now have a dedicated with them that is less expensive than Mocha's VPS on a 2 year contract. Sorry Mocha - might be time to remove me from your testimonials page.
To be honest, from my experience ALL hosting companies suck, and this mocha is not any different.
Their support indeed sucks - they speak proper English but their comprehension/technical skills are below sea level.
What really pissed me off was their total absence of any signs of business ethics. I decided to transfer three domain registrations to them to have everything at the same location. Paid the fee, provided information from the previous registrar and rest assured that everything has been done. A few weeks later, I started getting emails from the previous registrar reminding that my domains were about to expire. I checked the account, and found that they simply did not do what they charged me for. I renewed registrations with original company and asked them what happened. The response was incomprehensible fro "you did not respond to our emails" to "your registrar did not respond to our emails". I still don't understand who had to respond to whom and why. But the funniest part is that they refused to refund the money... go figure.
After paying a new account I spend lot of time and money for my website script. After 3 days of vacation I saw a message in my inbox saying that my account package is deleted.
To my surprise I open my site and the site is not working anymore, I ask their support what happened to my account (kris is the name of the online support) and he said that I requested for the deletion of my account which I never did and I am crazy to do that. I show him the communication made where if a client request the deletion my name should appear.
But their support is not helpful, he is insisting that the request of deletion is from my account. I ask him if they can create new account so that I can use my backup but he said that I will need to wait another 24 hours for a representative to contact me.
They got my money they deleted my account and they play me with the wait and see game, I am not recommending this site.
Mochahost is cheap hosting with crappy webmail (==your sent emails will always be displayed in sent list but sometimes may never be delivered to recipients - all without notice) and extremely slow and crash-rich admin panel. I'm using Mochahost for like 6m or so. Looking back, I'd rather pay more and go to competitors (which I'll do when the year subscription is over) then experience so much frustration with emails on daily basis.
Mocha Host is very reliable and safe for hosting. but in same cases I am not quiet happy. Over all I have say, Appreciate good support.
i have a good experience with mocha host i use tow reseller and 2 unlimited web site i has a good services & support
Originally cancelled my service at 169 day, because I consistently had database/msql issues... I was okay with that... but once i requested cancellation they took over a week to get my EPP Code to transfer my domain!!!
Their website states 180 RISK FREE!!!, but when I canceled, they only refunded $6.21, where according to the website if under 180 days refund will be the unused portion which should have been.$20.58 (the remaining $6 months)!!!!!!
Since there is no live phone service and with the live chat there is only sales & Tech support, so when inquiring about the rest of my refund.. All I get is my issues MUST be handled by billing. who will not reply to any of the three e-mail I sent.
Sorry service... Steer clear!!!!
I have used Mocha Host for many years. They have great service and also extraordinary customer support team. They provide both Linux and Windows hosting services which cover all my needs and requirements. Their hosting service is reliable, fast and very affordable. I have to mentioned the fact that they have great customer support team, their Live Online Support agents help customers and answer all the questions clearly and completely, also the sales and technical team will response to the requests and questions less that Two hours and solve all the issue perfectly. I would recommend Mocha Hosting services to everyone.
worst webhosting ever they are just after money first they told me they allow mp3sites and after taking money $35 for few months and when i am starting getting traffic they shut down my websites disabled my hosting i contacted them and its been more tha a day no reply.stay away from them horrible.
I usually forget they exist because their service is great!!! It seems as if a magic machine is keeping everything running smoothly.
If for some reason I ever have an issue, usually my fault, they are ready to help and are quite fast at doing so.
I like the flexibility of the plans and the ease of the transition between them.
I started working with Mochahost since the 2009, it was the best webhosting service i had after trying about 7 differents. I liked it, and I hope I can continue using it. It is super fast and reliable, the webshoting is never a problem in my bussines thanks to them.
I had paid for my domain, but people there forgot to renew it. So I was left without domain for 2 weeks, since I noticed.
This is totally unprofessional. Don't risk your valuable business to them.
Keep away from Mochahost.
MochaHost rocks so far, they are professional.
their support is fast
they care about after sales and customer satisfaction.
and i love free gifts
Mochahost is one of the poorest webhosting site. I have hundreds of reasons! I had to complain to INCANN so I can transfer my domain, if you have a website with some traffic they interrupts you're host without any reason and they force you to upgrade to a more expensive package, very high time page load, etc. The worst choice I made!
Five minutes with MochaHost and you will start questioning your intelligence.
If something looks too good to be true, it is usually because it is not true. This is the case with MochaHost. Nothing come for free, so it was not a big of a upraise that none of their unlimited space, bandwidth etc did not exist. Extremely slow servers and extremely low bandwidth. Most days you simply give up out of frustration from timeout errors.
Please do try their support. Their answers are so stupid that it actually makes you feel like a genius. You feel like Einstein talking to a batch of elementary school kids. Like their servers performance you give up out of frustration from being impossible to communicate with them.
Their accounts department is just the same. They charge your credit card months before the contract expiry, but the new contract takes effect from the latest payment date and not the expiry of the previous contract. So ultimately you usually pay for 12 month while the contract duration is actually only 10 months. This is 20% over charge.
Beware - Mochahost lost an incredibly valuable domain of mine.
I've had a domain registered through Mochahost for over five years now, along with another small site or two hosted by them. I had big plans for this particular domain, and recently logged in to change my contact info only to discover that I no longer own the domain.
Let me be clear... I paid Mochahost to renew the domain last year. They charged me the fee, gave me an invoice confirming the renewal, etc. Even now today when I log in, their control panel still says I own the domain and it's due for renewal a few months from now, but I do NOT own the domain anymore. They lost it. This domain is valued at a minimum of $1500 by several appraisal sites, and it was worth more than that to me with the plans I've made for it.
Do not trust Mochahost. They will lose your priceless property then do absolutely nothing to compensate you other than the $10 they charge to register or renew a domain. It doesn't matter if they can manage to keep your web properties for a few years. When they give it away to someone else, it's gone for good. Any investment you've made in the property over the entire time you've made investments into it is completely gone.
Do NOT support a company like this.
I used mochahost for over four years and never took advantage of the free domain that came with my package, because it was already paid for elsewhere. I registered an extra domain with them and asked them to refund the cost of it, since I never used the free one I was entitled to, and they responded that I had to register it when I first signed up with them or I had to pay full price for it.
To add insult to injury, they also removed a coupon code I had used to get a discount of the domain registration, saying that it wasn't valid anymore even though their system had accepted it when I paid.
And if that wasn't bad enough, when I responded that I was going to go with a different service, since they were refusing to work with me (what's $10 to them compared to the hundreds I've given them over the years?), they responded with instructions on how to cancel my account. No, "what can we do to fix it?" or even an "I'm sorry to see you go."
Their customer service is horrific. Do not give them your money.
Worst Service than any other service provider. they promise that 99.9% up time. they never provide the service 90% also. mail service is very worst. 3-continous days their mail server is down. no one responded properly. they will say unlimited. never allowed to use at least 10GB also. i never preferred Mocha host to any body
I recently transferred a domain name to Mochahost. However, domain was never able to be directed to my website. I wasted $89.00 for hosting services and my site won't work. Mochahost said they do not know why the domain can't be directed to the site, but they will not refund my money either.
I signed up for MochaHost's plan with a lifetime free domain. Every six months I get invoiced for it. Each invoice requires that I submit a ticket and fight to get the charges removed. This does not always work and I've lost my domain because of it. Also, the MochaHost server was hacked and my site was lost. After two years of Hell, I'm finished with them and am changing hosting services. The customer service is absolutely worthless, even when the MochaHost is the cause of the problem. Definitely pay an extra dollar a month and get a better service
These guys are absolutely clueless. Do not expect any sort of customer support... you might wait nine hours for a reply if your issue is complex.Do not even attempt online chat support unless you have a simple question, and they NEVER ever respond to the phone support.
They are totally incompetent, and refuse to even meet you half way, choosing instead to ignore service requests. I have records I will be happy to share to prove my allegations - do NOT do business wit them
I'm hosting with Mochahost for almost 7 years on a shared Linux plan and have 6 different sites hosted on that plan. During all these years I have received proper support from their side. There were a few server outages through the years, which were handled in a professional manner. They kept me updated for the progress and also provided me with a compensation for the downtime.
The guys on the chat are always ready to help and each time I need assistance they do anything possible to help me.
I will recommend Mochahost to my friends and to anyone else that needs a reliable hosting, but is limited by the budget.
Mochahost is the worst WebHosting I've ever got. Support is very bad and not helpful at all.
Websites are extremely slow to load and also it's not safe.
Please stay away from this provider.
Regular dns phishing attacs from its clients on shared hosting account. Nothing changes, no compensation scheme, no actions taken. In few words: want to kill your domain goto mocha, they can do that very quickly :(
Price is good network speed is fast, but I asked valid questions about Java/JSP. MochaHost support does not know anything. I have to move my site to EATJ.
Mochahost has the single worst technical support group it's ever been my misfortune to have to engage. They are condescending, dismissive, rude, and borderline incompetent. I was run around in circles for weeks, making irrelevant changes and useless alterations to my configuration to satisfy their insatiable need to blame anything except their own service. After 2 months, I was still unable to use email through a Windows email client, and it took the same 2 months before I could see email in their web interface. It is hands-down the worst experience I've had with any company. They are terrible.
Mochahost tech support is absolutely horrific. This host is not suitable for anyone that may ever need any tech support at all. Don't get me wrong, they're normally quite polite, which is more than I can say for me on occasion. However in most cases they seem to have very little knowledge of what they're supposed to be supporting. When they do happen to fix something, all they say is, "The issue was solved. I apologize for any inconveniences." Trying to get more detailed info about the problem is worse then pulling teeth. Also contrary to what their web site states, I have asked for a manager to call me by phone many times, and not once has anyone ever called.
For example what I would say was my worst experience began the morning of Dec 28, 2011 when we were unable to send email from my vps due to what (they claim) turned out to be a firewall issue. I went back and forth with them for 3 DAYS before they finally figured it out. They would say it was fixed, apparently without even having tested anything, I'd test it, and it was still down. They made comments that anyone who is familiar with the mail system never would've made. When I pressed them for action, they kept sending the issue back and forth between level 1 and level 2 tech support, neither of which appeared to have a clue. At one point after they claimed it was "fixed" I couldn't get to the server in any way, shape, or form. Once they did finally discovered that it was in fact a Windows firewall problem, and let me know, I checked and they had left the firewall turned completely off!
Another example: I think we went for about 6 months without being able to send to yahoo.com addresses. It wasn't as obnoxious a problem as the complete the one above because my clients are business clients and don't send to yahoo.com addresses very often. They even tried saying, "It appears that recently Yahoo have started to block big chunks of random IPs for a lot of the carriers WorldWide." the same thing verbatim they'd told me earlier. Had they but checked their own mail log, they would've seen this was not the case. However from my perspective at one point, things seemed to have gotten somewhat better, so I got a vps from Mocha too (yeah, I know). Now I had direct admin access to the mail system on the vps and so was able to check the mail logs. I found that, when my server tried to send to yahoo.com, the IP address it was connecting to was NOT a yahoo.com address, but a Mochahost address! Obviously there was a bogus DNS entry somewhere in Mocha's DNS. However trying to get Mocha to understand this was very, very difficult. After I explained to them what the problem was, it still took them over 2 days to get it fixed in their DNS.
Now we're experiencing something very similar to the yahoo.com problem only with hotmail.com. The symptoms are the same, getting no-such-user bounces for hotmail addresses that are known to be active and working. I've asked them to confirm in the mail log that the server is sending to an actual hotmail IP address, but they're either unable or unwilling to do that, or they simply won't tell me if they have.
I moved all my vps clients over to Accuweb Hosting where we've been pretty happy for about the last year or so. I'm about to move my remaining Mocha Windows reseller clients there also.
The support is terrible-terrible-terrible and the up time is not even close to the claimed 99.9%....maybe 95% which is bad if you are trying to run a business and need e-mail.
Mochahost has TERRIBLE support. I wish I'd known what a headache it would be to get issues resolved. The only 'live' help they provide is through chat and and I never had anything resolved that way. The answer is always, "you will have to open a ticket for that". Once a ticket is opened the process is agonizing. You will get an email asking a couple of canned questions. Once you reply to those questions, you will wait anywhere from a couple of hours to a couple of days for a response and it will go back and forth like that. Most recently they made a change that destroyed my database and brought my homepage down. So far I've gotten no help other than to have them tell me "it looks like your database is damaged and needs to be repaired or restored" - no advice as to how I would go about repairing it. My thought is that if they are going to make a system change, they should be able to back it off or at the least notify you so you can backup your files just in case. This is only one example. I could go on but I think you get the picture!
The price of Mocha Host made it an attractive option to host a Java Application. Unfortunately I got stuck with them for much longer than I should have. The support is terrible and the up time is not even close to the claimed 99.9%....maybe 95% which is bad if you are trying to run a business and need e-mail..
I since changed to a different host and the speed on the application if more than doubled and support is great.
no doubt they have quite a decent range of features with it's given value. However, the downtime and support they have is a huge disappointment.
I have been with them for almost 3 months and have already abandoned them 2 weeks ago. I did not terminate my account due to a hidden charge that claimed all my money back guaranteed. so the only way is to keep it running and use it for experimental purposes.
Downtime: every week, FOR SURE, i will experience downtime of at least 30mins for several times a week. within a month, i will experience at least 1 to 2 times of major downtime which last from 10 to 24 hours. In a span of 2 months, i have suffered 2 major downtime and countless minor downtime.
When the site/server is down, it's ME always, reporting it than they send a notification to customers saying its down. They always told me to refer to their server status for update and server status page is never updated, always empty!
Slow loading time is a common affair on a DAILY basis. THe loading time for around 15 secs is common while 30sec is frequent... No improvement at all..
Security issue. The server that i'm on, has been hacked on several occassions where they promised that they have improved policy in place and tackle it. Well, it never happens.
Account cancellation. During the sign up, i have signed 6 mths and upgraded to 12 mths. Before i confirmed the upgrading, i have asked consult them i wont suffered any hidden charges should i terminate my account. nightmare arise when they told me they reserve rights to charge the customers some fee should they want to cancel the account. in the end, the money back is useless to me. so meaning, im feeding mochahost for nothing. that's their business model.
There are a number of fake review sites who are pro-mochahost. They never/seldom approve your review should you rate down mochahost.
Yes, i'm trying my very best to review this webhost as many review site as possible because i do not want anyone to fall prey to this unethnic company.
if you want to know whether im genuine. email me.
Wish I'd known their support is terrible before going through the trouble of setting everything up. Shortly after setting up their Guestbook module we started getting hit with numerous crude porn site comments. Soon there were so many that we had to disable it. We counted on using this module so our alums could reach out to one another. After repeated attempts to get help from MH they told us that there was nothing they could do. "It's not our software..." They suggested trying some other password type software, but did not offer any help other than that. When I tried to call them it was next to impossible. The automated 'bot" type interactive support was a joke. They tell you to write up your problem and hit Enter. When you do a guy starts with... "Please tell me your problem." Weasted energy. When I persisted that someone call me back they got ugly and said to take my business elsewhere, in essence.
Now, a few months later they tell me that I need to move my site to a more expensive server because our site is using too many resources/ too much cpu time??? We haven't done anything with our site other than add text and about 6 pictures. What? When I ask for clarification they say that we've been using too many resources some time and that they've just noticed. What? Something about our needing to optimize our php scripts, but their free support can't help us with that. However, if we want, they will move us over to another site and charge us $23/month.
1. You can't stop spam hits on our Guestbook module so you suggest we not use it.
2. You can't offer support for the cpanel software that you give with your service.
3. You stop servicing our site because we've been using too many resources for too long and you've just noticed.
4. The people who can explain how to fix this are not allowed to talk to customers on the phone.
5. You're downright rude to your paying customers when they want help and/or answers as to why you can't support your own product.
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