Wish I'd known their support is terrible before going through the trouble of setting everything up. Shortly after setting up their Guestbook module we started getting hit with numerous crude porn site comments. Soon there were so many that we had to disable it. We counted on using this module so our alums could reach out to one another. After repeated attempts to get help from MH they told us that there was nothing they could do. "It's not our software..." They suggested trying some other password type software, but did not offer any help other than that. When I tried to call them it was next to impossible. The automated 'bot" type interactive support was a joke. They tell you to write up your problem and hit Enter. When you do a guy starts with... "Please tell me your problem." Weasted energy. When I persisted that someone call me back they got ugly and said to take my business elsewhere, in essence.

Now, a few months later they tell me that I need to move my site to a more expensive server because our site is using too many resources/ too much cpu time??? We haven't done anything with our site other than add text and about 6 pictures. What? When I ask for clarification they say that we've been using too many resources some time and that they've just noticed. What? Something about our needing to optimize our php scripts, but their free support can't help us with that. However, if we want, they will move us over to another site and charge us $23/month.

Let's see.

1. You can't stop spam hits on our Guestbook module so you suggest we not use it.

2. You can't offer support for the cpanel software that you give with your service.

3. You stop servicing our site because we've been using too many resources for too long and you've just noticed.

4. The people who can explain how to fix this are not allowed to talk to customers on the phone.

5. You're downright rude to your paying customers when they want help and/or answers as to why you can't support your own product.