Mochahost has the single worst technical support group it's ever been my misfortune to have to engage. They are condescending, dismissive, rude, and borderline incompetent. I was run around in circles for weeks, making irrelevant changes and useless alterations to my configuration to satisfy their insatiable need to blame anything except their own service. After 2 months, I was still unable to use email through a Windows email client, and it took the same 2 months before I could see email in their web interface. It is hands-down the worst experience I've had with any company. They are terrible.

Mochahost tech support is absolutely horrific. This host is not suitable for anyone that may ever need any tech support at all. Don't get me wrong, they're normally quite polite, which is more than I can say for me on occasion. However in most cases they seem to have very little knowledge of what they're supposed to be supporting. When they do happen to fix something, all they say is, "The issue was solved. I apologize for any inconveniences." Trying to get more detailed info about the problem is worse then pulling teeth. Also contrary to what their web site states, I have asked for a manager to call me by phone many times, and not once has anyone ever called.

For example what I would say was my worst experience began the morning of Dec 28, 2011 when we were unable to send email from my vps due to what (they claim) turned out to be a firewall issue. I went back and forth with them for 3 DAYS before they finally figured it out. They would say it was fixed, apparently without even having tested anything, I'd test it, and it was still down. They made comments that anyone who is familiar with the mail system never would've made. When I pressed them for action, they kept sending the issue back and forth between level 1 and level 2 tech support, neither of which appeared to have a clue. At one point after they claimed it was "fixed" I couldn't get to the server in any way, shape, or form. Once they did finally discovered that it was in fact a Windows firewall problem, and let me know, I checked and they had left the firewall turned completely off!

Another example: I think we went for about 6 months without being able to send to yahoo.com addresses. It wasn't as obnoxious a problem as the complete the one above because my clients are business clients and don't send to yahoo.com addresses very often. They even tried saying, "It appears that recently Yahoo have started to block big chunks of random IPs for a lot of the carriers WorldWide." the same thing verbatim they'd told me earlier. Had they but checked their own mail log, they would've seen this was not the case. However from my perspective at one point, things seemed to have gotten somewhat better, so I got a vps from Mocha too (yeah, I know). Now I had direct admin access to the mail system on the vps and so was able to check the mail logs. I found that, when my server tried to send to yahoo.com, the IP address it was connecting to was NOT a yahoo.com address, but a Mochahost address! Obviously there was a bogus DNS entry somewhere in Mocha's DNS. However trying to get Mocha to understand this was very, very difficult. After I explained to them what the problem was, it still took them over 2 days to get it fixed in their DNS.

Now we're experiencing something very similar to the yahoo.com problem only with hotmail.com. The symptoms are the same, getting no-such-user bounces for hotmail addresses that are known to be active and working. I've asked them to confirm in the mail log that the server is sending to an actual hotmail IP address, but they're either unable or unwilling to do that, or they simply won't tell me if they have.

I moved all my vps clients over to Accuweb Hosting where we've been pretty happy for about the last year or so. I'm about to move my remaining Mocha Windows reseller clients there also.

The price of Mocha Host made it an attractive option to host a Java Application. Unfortunately I got stuck with them for much longer than I should have. The support is terrible and the up time is not even close to the claimed 99.9%....maybe 95% which is bad if you are trying to run a business and need e-mail..
I since changed to a different host and the speed on the application if more than doubled and support is great.

no doubt they have quite a decent range of features with it's given value. However, the downtime and support they have is a huge disappointment.

I have been with them for almost 3 months and have already abandoned them 2 weeks ago. I did not terminate my account due to a hidden charge that claimed all my money back guaranteed. so the only way is to keep it running and use it for experimental purposes.

Downtime: every week, FOR SURE, i will experience downtime of at least 30mins for several times a week. within a month, i will experience at least 1 to 2 times of major downtime which last from 10 to 24 hours. In a span of 2 months, i have suffered 2 major downtime and countless minor downtime.

When the site/server is down, it's ME always, reporting it than they send a notification to customers saying its down. They always told me to refer to their server status for update and server status page is never updated, always empty!

Slow loading time is a common affair on a DAILY basis. THe loading time for around 15 secs is common while 30sec is frequent... No improvement at all..

Security issue. The server that i'm on, has been hacked on several occassions where they promised that they have improved policy in place and tackle it. Well, it never happens.

Account cancellation. During the sign up, i have signed 6 mths and upgraded to 12 mths. Before i confirmed the upgrading, i have asked consult them i wont suffered any hidden charges should i terminate my account. nightmare arise when they told me they reserve rights to charge the customers some fee should they want to cancel the account. in the end, the money back is useless to me. so meaning, im feeding mochahost for nothing. that's their business model.

There are a number of fake review sites who are pro-mochahost. They never/seldom approve your review should you rate down mochahost.

Yes, i'm trying my very best to review this webhost as many review site as possible because i do not want anyone to fall prey to this unethnic company.

if you want to know whether im genuine. email me.

Wish I'd known their support is terrible before going through the trouble of setting everything up. Shortly after setting up their Guestbook module we started getting hit with numerous crude porn site comments. Soon there were so many that we had to disable it. We counted on using this module so our alums could reach out to one another. After repeated attempts to get help from MH they told us that there was nothing they could do. "It's not our software..." They suggested trying some other password type software, but did not offer any help other than that. When I tried to call them it was next to impossible. The automated 'bot" type interactive support was a joke. They tell you to write up your problem and hit Enter. When you do a guy starts with... "Please tell me your problem." Weasted energy. When I persisted that someone call me back they got ugly and said to take my business elsewhere, in essence.

Now, a few months later they tell me that I need to move my site to a more expensive server because our site is using too many resources/ too much cpu time??? We haven't done anything with our site other than add text and about 6 pictures. What? When I ask for clarification they say that we've been using too many resources some time and that they've just noticed. What? Something about our needing to optimize our php scripts, but their free support can't help us with that. However, if we want, they will move us over to another site and charge us $23/month.

Let's see.

1. You can't stop spam hits on our Guestbook module so you suggest we not use it.

2. You can't offer support for the cpanel software that you give with your service.

3. You stop servicing our site because we've been using too many resources for too long and you've just noticed.

4. The people who can explain how to fix this are not allowed to talk to customers on the phone.

5. You're downright rude to your paying customers when they want help and/or answers as to why you can't support your own product.