- Unlimited Disk Space
- Unlimited Traffic
- e-Commerce Ready
- 24/7 Technical Support
- Free Site Builder
MochaHost was founded in 2002 and is registered in San Jose, California, although it also appears to have a base in Bulgaria since many of its staff are located there. The company provides customers with a wide range of hosting services, with packages to suit most budgets - from shared hosting to dedicated cloud servers.
MochaHost Hosting Plans
MochaHost offers a massive range of packages, so it’s best to check out the website for full details. This list is just a quick summary of what’s on offer.
● Shared hosting is available on Windows and Linux, and there are multiple packages on offer. The lowest cost service, Soho, is designed for people who want to host one site, whereas the Mocha service is fully-featured, includes support for Subversion and Magento and provides the client with one static IP.
● All reseller hosting plans include unlimited bandwidth, although disk space is limited. Reseller hosting is offered on a shared, VPS and dedicated basis, so users effectively have a choice of nine Windows reseller services and nine on Windows.
● MochaHost’s dedicated servers are provisioned in the cloud for more resources, less downtime and no ceiling on the resources customers can utilise. MochaHost offers six Linux dedicated server packages and six on Windows, which is fewer than many hosts provide, but likely to be enough to offer most customers adequate choice.
● There are six Windows VPS hosting packages and six Linux packages. All include unlimited bandwidth; the most affordable plans don’t include a control panel, whereas the others include cPanel (Linux only) or Plesk (costs extra on Windows).
MochaHost proudly advertises its 100% uptime guarantee; this is undoubtedly easier for the company to achieve because its dedicated servers are set up in the cloud. Regardless, the uptime guarantee does cover all products, including shared hosting. Uptime is measured monthly.
If the company fails to meet its SLA, users can manually claim fairly modest account credits: 3% of the monthly fee for the first 3 hours, then 5% thereafter. Bear in mind that the host’s packages start at a few dollars a month, so these credits are likely to be of limited value to customers on low cost plans.
Despite its server status page, the company does not publish or archive detailed uptime figures.
MochaHost uses data centre facilities in Chicago, IL. The buildings are equipped with backup power and generators, tape libraries and biometric security equipment. There’s nothing that confirms the exact number of data centres or their precise locations, so it’s hard to say exactly
Data backups are taken, but these are not for customers’ use. MochaHost says it only uses them if there is an emergency.
Like many hosts, MochaHost offers customers 24-hour support every day of the year. Customers can contact technical support staff using live chat or using the ticketing system; there’s also a toll-free US number for support contact. In addition, customers can access a knowledgebase, and there are a range of forms to help with account administration.
The company website doesn’t clearly state where staff are located. However, after researching online, it appears that the majority of staff in the technical support department are located in Bulgaria.
MochaHost in the News
MochaHost doesn’t appear to have made a name for itself in any major tech blogs or in the press.
MochaHost Control Panel
MochaHost offers the broadest range of control panel applications I’ve come across in quite some time, although these are not necessarily free on all plans.
On Linux, clients can use cPanel/ WHM and Easy Web Panel (for VPS), with Plesk available on dedicated servers.
On Windows, customers are offered WebsitePanel and/or Plesk.
MochaHost offers plenty of freebies to entice new users. Selected customers get a free domain for life as long as the hosting package stays active; this doesn’t apply to all plans, nor is it offered for three-year subscriptions.
In terms of scripts, it provides the usual array of one-click installers, including WordPress, Joomla, DotNetNuke, phpBB, Piwik and Subtext. It also offers a site builder tool with 500 templates to choose from; this appears to be free on shared hosting plans.
Depending on the value of your hosting package, you’ll get certain amount of a Google AdWords credit providing you’re based in the USA or Canada. Customers in other countries aren’t eligible.
MochaHost Money Back Guarantee / Cancellation Policy
Before you sign up for a plan with MochaHost, examine the terms of the ‘risk free’ guarantee as this isn’t a 180-day money-back guarantee.
MochaHost does offer a money-back guarantee policy, but it’s shorter. Customers can claim a full refund if they cancel within 30 days; it’s advisable to contact a technician on live chat for more details.
In addition, the host offers a 180-day ‘risk free’ policy, which essentially means customers can cancel in the first 180 days and receive a pro-rata refund for the rest of the term they paid for. There are no refunds for months already used up.
Customers who want to cancel their hosting plan after the first 180-days aren’t eligible for any refunds at all. As is typical, refunds exclude fees paid for domain names, SSL certificates and other services.
If you’re the kind of customer who likes to know exactly what you’re getting from your hosting provider, MochaHost won’t disappoint; its plans are described in granular detail, right down to the version of Python offered, or the maximum number of IPs each host can theoretically sustain.
It’s not clear who founded the company, where the staff are located or how many data centres are in use, which is a shame. The level of technical detail is really impressive, but it would be nice to see a little more background information about the company to inspire more trust.
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