Add Your Review for MyHosting

142 MyHosting Reviews:

Is MyHosting the host for you?

Last reviewed Jan 7, 2016

Key features

  • PHP
  • WordPress
  • Uptime Guarantee
  • MySQL
  • Linux
  • PostgreSQL

Most Helpful Customer Reviews

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★★★★★

I must honestly say that a few years ago myhosting.com support was a big ZERO. Now they have truly gone from zero to HERO. I had many things that needed to be done on multiple domains while some other domains needed very specific changes or corrections. Do all these things and dealing with multiple domains involved just about every department and was daunting just to try to explain it.

Myhosting.com not only handled it effortlessly, they were handling it all so fast that I became the weak link trying to keep up!

From zero to HERO would be an understatement and I and others I know who use myhosting.com, never had any down time EVER!
Grade: A+++

Thom

 
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I've been through approximately 6 different hosting providers in the last 10 years. I finally landed on MyHosting 2 years ago, whilst searching for a provider that offered VPN options regarding virtual resources. I was hooked the moment I saw the level of customization to allotted resources (cpu's, ram, hdd, and the most important - bandwidth) - no other provider offers the level of control they do. And that doesn't even begin to explain how incredibly satisfied I am with them.

I am a do-it-[my]self kind of guy, always have been. And whenever I encounter an issue, that I simply cannot resolve using PuTTy SSH terminal, I open a ticket, and the staff resolve it in a matter of 24-48 hours. I've never had to wait longer than that; they are always quick to respond, and if the staff personnel cannot resolve it, they immediately escalate to a higher tier of support. It gives me an incredible amount of confidence, which is important with a web host - to know that even if you completely screw up your virtual container, you still have help - just a ticket submission away. It adds reliability to the services I offer using my hosting plan, knowing that I can rely on my host means my customers can rely upon me.

One of the best things about MyHosting, isn't the 100% uptime (in 2 years I've never had a loss of service), or the superb security systems in place (my last host provider got hacked, and over 1000 people lost their website data) preventing hackers from tampering, or even the android app that lets me monitor my systems and subscriptions at all times from my phone, or even the grace period when it's a hard month and I can't quite afford the bill yet, or the stellar support they offer... The best thing about them, in my opinion, is how they allow you to adjust your VPS resources at ANY time. It's simply perfect. When you run a business on the internet, you know that sometimes you don't need 32GB of ram. Sometimes, you just need 6. Other times you need more bandwidth, and rather than lose traffic, you can just adjust a gui slider and get the bandwidth you need, at incredibly affordable rates. It's exactly the level of control I need, combined with exactly the level of quality I expect for my money.

Unless they change their entire business, I don't see why I would ever go to any other hosting provider, ever. I love MyHosting, and I'm a customer for life. And I mean every single word that I've written here. They are fantastic. They are a programmers dream come true.

 

User Reviews - Total: 142

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Be Warned ! MyHosting.com Support SUCKS! - They will crush your business, and not even care . . .

Support is a glorified term for " 24/7 minimum wage Yes man"

They lost my ENTIRE VPS Main MySQL database. So all my websites died. They had NO BACKUP.

Constant issues with Error Logs filling up the disk even after we set them to purge when over 250MB.

I wanted to like them. Great customization up front, and things started out ok. But when things go wrong DO NOT EVER rely on their support at all.

To call their support "Bumbling Idiots" is an insult to bumbling idiots everywhere . . . Their lack of ability & response would be hysterical if their service wasn't so critical to our business.

Multiple times my VPS went down for over 5 DAYS ! MyHosting.com's "Support" and I use that term loosely, was asleep at the wheel. They would say, we'll get back with you shortly, then do nothing until I called them again. They have NO System, or method for tracking down & solving major issues. Most of the fix ideas actually came from me!

They are very good at saying "We realize this issue is very important to you" meanwhile they do nothing in the background . . ..

This last time, "the last straw" my VPS was down for 10 + days. Main MySQL database was corrupted. Support seemed to have no care whatsoever that my server was down. It took them 5 days just to find a backup then try to install it. Only to realize that the ONLY backup they had was created "randomly" 1 week after the corruption issue occurred.

No matter what they say, they DO NOT HAVE A BACKUP SYSTEM, just a random 1 off.

They are SLOOOOW . . . . and are NOT very technically proficient. They keep 1 random backup. They don't care about your business.

If you just need a server to noodle around on, their price point is OK.

If your server is mission critical : Have your own tech team & backup system, so if you lose everything you don't even need them . . .

AVOID

 
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Their support is awful. My site was down 2 days. My last straw was when I went to sleep after putting in support ticket to find that my website was still down after sleeping for 8 hours. They used to be very good and I've been with them since 2012 but nowadays, I'm looking for a better provider.

 
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I didn't get collapses or problems with the network on my site. However, I don't understand how an 18 years company can not improve its customer support. When I write them explaining any problem, it happens:
* The first reply comes just in seconds, an automatted reply to tell you that they received your email and will reply you as soon as possible.
* The second reply might delay, according to my experience, less than an hour and sometimes just fifteen minutes, but What a reply! It is just a template made with robots probably which missunderstand the real content of your issue.

For example, if you mention during your claim the word "SPAM", the robot assumes straight that you have problems with spam, when not always is like that. So, the automated answer says: You can activate the SPAM filter like this... and son, but THAT WAS NOT REALLY YOUR PROBLEM! I have to write them to ask if they have really read my claim. It seems that definitevely No.

So, even the reply with the "estimated" solution is an automated answer and not always regarded to your issue.

I have a site with them for long time ago, but...

Yesterday, I just wanted to add a new website with a different domain which I own and I could not see the page on the browser, even when everything was set up correctly. When I wrote them to ask why my NEW site is not shown, they or better say the ROBOT replied me that everything is OK with my site... what??? but it was refering to the first old site which I have for a long time ago, not for the new domain. And at no time I mentioned my current old domain.

The two first replies was same like above.

* The third reply said that I don't have subscription for a new site. What? so, what do they mean by unlimited domain? I was making the configuration and everything seemed to work. Even, I could upload a test-index.html page to test on the control panel of my new site and there is. At no time, I receive a page saying that I am restricted to have a new site, etc. nothing. I wrote them again attaching pics of the screenshots.

* The fourth reply says that I have to contact my registrar in my country because my new domain is *.pe (Peru). So, at the end, am I able to host a new site or not? If I can not have a new site without paying extra, they should have told me: "Dear customer, you need pay... bla bla bla...regardless your relationship with your registrar..." but not. I am thinking seriously to change of host provider.

 
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I am in the process of migrating my company's current web site to myhosting and their promises far outweigh their deliverables. This company has terrible customer service--even simple questions get you put on hold while the low level rep goes and asks someone. Every call is a minimum of 45 minutes (11 so far and counting). All the while I have in writing what they say they will do, yet they now tell me, after we have paid up for the year, that they can't do those things.
I'm hoping to get these issues resolved, but feel that these most of this might be due to our different cultures (promising the world but delivering on very little). This seems to be a hopeless situation for us...

 
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If your business depends heavily on your website don't use MyHosting. You will not receive help from them if a real problem arises. Yes, when you call support a low level staffer will write down your problem and tell you someone will get back to you but that can take days. After running great on their VPS service for a year, our site began running incredibly slow. We complained and they told us it was our site. They said, that our site, the same site that had been running fine for a year was suddenly the problem. Meanwhile we had not changed anything. After days of complaining they finally agreed to move us to a new server. When they did our site ran great again but the damage was done to our business.
Months later the problem reoccurred. Again, they told us it was our site. During a 10 day period, in addition to taking as much as 20 seconds to open (new customers are gone long before that), our site was down more than 10% of the time. We screamed for nearly 2 weeks and MyHosting did nothing. So we moved the site to a new hosting company and it ran great immediately. My experience with MyHosting was awful and I don't wish it on anyone. It was the most helpless feeling in the world watching our company suffer while they did nothing.

 
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2nd day still down. My sites and their support not working. Mysql services slow, web site control panel have bugs

 
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Myhosting support sucks!!

It takes them 10 hours to reply to a simple email.

They never deal with the issue the first time, you usually have to contact live chat / email 3 times before they acknowledge there is a problem meaning it can take 24 hours to get a simple problem solved.

If you need support (e.g. when you website goes down), avoid this outfit like the plague.

 
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My Hosting had a great support team and service uptill about 2 years ago when it seems to me that they moved their customer support overseas or to another company. I was so happy with their service that i had all my 4 companies hosted with them. Nowdays their customer service people barley understand English. you say something they understand something else. Do not have nay 2nd level of technical support on hand. u can only speak to them and that is it. Really really bad service. will shift my websites to another company so will start searching now. Also recommended a lot of companies to MyHosting.com. now regretting.

 
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WIthout Prejudice, I used myHosting.com for a year. The time i used them was not bad however I sent them a clear "Please cancel" email on July 20, 2013. I subseuqnetly conversed with several people at the company who were aware I had cancelled. They secretly billed me for an extra year claiming I had not completed the cancelation by filling out some form (through my admin panel which of course I could not access since my account was canceled). I had several phone calls with them and explained the situation. The CRM staff were rude, unhelpful and generally would not reverse the extra year of billing. In my unbiased opinion, this company should be avoided at all costs until such time as they can rectify their customer service problems. I would HIGHlY RECOMMEND AVOIDING MyHosting.com and using a more reputable hosting provider instead. It is a shame given they are so close to being a good company.

 
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I've found myhosting.com to be grotesquely incompetent. A domain I set to autorenew did not renew automatically. The CSR I spoke to could not explain what the problems was. Days after reporting that I could not log in to my account I still can't log in. It's taking way too much time to try to untangle the mess they've created. I cannot recommend them to anyone for any purpose.

 
★★★★★
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I have been using myhosting now for about a year and a half and must say I am not disappointed. I host about 5 different websites with them and haven't ever noticed any down time what so ever. Their customer service is great usually resolving any issue or at least responding with an hour or so. Most of the issues I have had are due to site migrations or folder access but due to my lack of knowledge not an issue with myhosting, Very happy with the service level and cost of the their products.

 
★★★★
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I have been working with myhosting.com for several years now. This year wanted to migrate our site to WordPress, so they needed to migrate our account to a different platform. Migration to their new platform was mostly painless, all our files and E-Mails were there and I can't say if there was any downtime, if there was we didn't notice.

On the WP side of things, it was a different story. It looks like their security settings are a little tight and I have a couple problems accesing files directly from WP, to be able to update WP, plugins or themes I had to change file permissions. Also had to install WP through their "1-click installer", I tried to load WP files via FTP, it didn't work, I guess due to said security settings.

Would I recommend to a friend? yes. Can this friend be a novice? No, should be somewhat technically savvy.

 
★★★★★
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The two times I did have to use support, they answered very fast and fixed my problems in an hour or two. Just perfect.

 
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No problems. No issues. Problems always fixed. Each time I've asked for assistance via my web master (my son Christopher McAndrew) you've responded quickly and accurately.

 
★★★★★
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★★★★★

The overall service website hosting service, particularly customer support, is first class and the pricing highly competitive, which explains why I have remained a continuous client of MyHosting.com for over a decade. So yes, I would definitely recommend MyHosting.com to a friend and have done so.

 
★★★★
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Uptime is GREAT! HelpDesk is consistently getting better and they usually resolve any issues on first-contact!

 
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I've been a customer for several years and I have been amazed at the value I get with MyHosting. The up time has been pretty much at 100% and support has been right on top of any issue I have. My support calls are answered by a real live person and all issues are handled promptly.

 
★★★★★
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Most of the time the service is quick and to the point.

I learned never to ask more than one question at a time, as this can create serious misunderstandings resulting in frustration on both sides.

Overall score: Excellent

 
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I have been a customer for about a decade. The company's phone and (especially) chat support is outstanding. I recently changed platforms with them--the move was accomplished quickly with superb help from their technical staff.

 
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I am currently working in France with a 6 hour time difference relative to Toronto. I get excellent phone support from MyHosting.com at 9:00 am my time which is 3:00 am Toronto time. For me, this 24/7 support is extremely important. I have recommended MyHosting.com for several customers and friends.

 
★★★★★
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Since we established our company in 2005 we hosted our website with several hosting companies starting with GoDdaddy, iweb, BlueHost, HostGator, KnownHost, Linode and ending with iPage.

Starting February, 7 2014 we moved to MyHosing.com, since this time we experienced the real meaning of business hosting. they care about every thing and provides a really guru support team. I have to mention that among all companies we have hosted with, we experienced the real meaning of support with myHosing and KnownHost. They never told us, we can not. although I have to mention that linode has a great support too.

MyHosting.com gives you the real word of cost-effective-hosting. speed, cost, support, all these make myhosting company a place where we are proud to host our website with.

as a little thank you, we published a post about its services at my website at http://egyfirst.com/egyfirst-com-migratd-to-myhosting-com/
Thank you, We are looking for long business relationship with you.

 
★★★★★
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No frills, no nonsense web hosting at it's best. You are the first company I hosted with, for more then a decade, and I have no reason to jump ship!

 
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Very good Technical Support.
The basic hosting plans are cheap but is very unfriendly the available interface
The best hosting plans are too expensive
Also the domain parking is expensive

 
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MH rocks because of 24 7 support, courteous and knowledgeable staff, website and extensive self help capability, reliability and value for money

 
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MyHosting.com rocks because we have used the domain we purchased for years now and when there was an issue and the site was disabled, the customer service representative knew immediately how to fix the problem. He understand exactly what the problem was and was very quick to send me information about how to remedy the issue. The instructions were very cleat and once the steps were completed, our site was back up in no time!

 
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Excellent!!!! Always helpful!!! 100% Uptime!!!!! We can contact them through their live chat 24x7 & its an excellent service for money!!!!!!!

 
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I am new to cPanel /WHM. The support techs at MyHosting.com are quick to respond to my questions and quick to fix my issues. I have used other hosting services and I find MyHosting.com support to be better than a lot of others.

 
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My Hosting has been so easy to work with! They take pride in their customer service and it shows when you have a problem you need resolved. I love how they summarize your problem and solution in an email. It is great way to reference solutions. I feel very good about recommending them.

 
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AMAZINGLY swift response and service. Had a reply from tech support within TEN MINUTES, and a solution by afternoon. WOW. Thank you !

 
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myHosting has a very good team of support, it is fast even on weekends, I wanted to change plans and they helped me on every detail. Very good company!

 
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If you choose myhosting.com you will have peace of mind and will never be left alone
Myhosting.com is reliable, they are available 24/7 365, and most important you deal with real people and know who they are, they don't hide, they provide, names, numbers, addresses.
Great value!!!!

 
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Overall I have been happy with the service over the years . But i think the pricing is a little bit too expensive.

My main concerns:

English speaking ability of some of the reps need to be improved. Also, the ability to speak up and speak clearly using the headphone system need to be improved for most of the support team members. The company is suitable for all types of customer groups.

Once the above concerns (which i have raised already) are addressed by the MyHosting management team then, I would recommend them in a big way.

 
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Their support (Chat, Email & Phone) is always great and timely, which is 99% of what matters in a hosting company.

 
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I live in Turkey. Myhosting is in Canada. I thought time difference of 7-8 hours will be an issue in customer support. But the guys there rock. They are so fast in problem solving and turning back, so "International customers, Never mind time difference !"

 
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Almost all of the better hosting companies have comparable features and functionality offerings. Pricing can make a difference also, and I think MyHosting.com compares favorably, but there is one thing that separates MyHostng.com from the crowd, and that is - customer service and support (okay, maybe that's 2).
MyHosting.com is incredibly dedicated to resolving issues, providing responsive feedback and seeing any problem through to resolution in just the quickest manner possible. The technical ability of the staff at all levels, from front line contacts to back-end wizards, is better than any I have come across in the business.
I have been a software developer since 1974, I know when people are capable. The staff at MyHosting are extremely capable!

 
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MyHosting does an excellent job. Downtime is non-existent and customer service has always been excellent. Well worth your investment.

 
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MyHosting.com have for several years now provided our company good services and very good support.

Myhosting.com has always provided good technical skill and it's very easy to get in touch with whatever problems have to be solved.

We have no problems recommending MyHosting.com to our business partners and friends.

 
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You have been prompt in the very few occurrences I have had. I do regret, however, that your service no longer picks up my incoming emails from Bank of America, which are very important to me Thanks ! ! ! !

 
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They are providing high level of support to satisfy customers. Their support team take into account survey results and take action if you are not happy with them.

 
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MyHosting is the best host I have experienced. They have fixed my web pages more than once when did not know what to do as I am not a webmaster or programer. I only know a little bit of html, but MyHosting said they would get it fixed and their word was as good as gold. Want a great Server, Host, VPS or what ever else they offer? Get MyHosting!
Solomon Price - Rewards-2-Prospeity, Admin

 
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i have had myhosting for about 2 years, during that time t wasn't down. i wanted to go to a u.s. base hosting but good service is hard to find and at a good price. nice and technical folks.

 
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On the rare occasions I have need support they have always given excellent fast customers services with almost no downtime on the site, very highly recommend

 
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I have found MyHosting,com to be an excellent value. It offers excellent user-friendly tools that enable me to easily put up and maintain my site and it serves my purposes quite adequately, which basically are to offer information about my consulting services in an appealing, and technologically savvy, way. I was referred to MyHosting.com by another user and I have referred others to MyHosting.com for the reasons stated, a solid value, particularly for a small investment of time and money and the confidence that the site will be available 24 x 7.

 
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I have been a client of MyHosting.com for over a decade.

The support service has consistently improved.

Same applies to the products on offer, which are competitively priced.

Customer service staff are friendly, knowledgeable, helpful and efficient.

What more could anyone want!

So yes, I do commend and recommend MyHosting.com.

 
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They guided me through the migration from their Classic to their ouCloud platform then from their Personal to their Business Hosting subscription. It took 2 months and left me in a mess for 3 reasons:
- They spoon feed instructions and forget to tell you about important steps, as a result and after they told me all was fine I built a website under the newly bought subscriptiona and platform... and then was told that the migration was not complete because there was something else to do that they had omitted to tell me about, resulting in me having to scrap and rebuild the website again.
- Their site building tool Parallels Plesk is an out of date version with dreadful limitations (see many logs about it on the web), the major one being that you are unable to import into it a website that you started building with the same tool under a different subscription. So if myhosting proposes you to migrate to a different platform or subscription a website that you build using their tool, be aware that it will systematically mean that you will loose this website and have to start again.
- They seem to have a 2-tier support, the first tier reads the title of ticket and copy and paste some bits of help that can be found online, which 95% of the time proves useless as the answer is not relevant to the question and/or most people who have read what is available online already.

 
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I have tried to renew my domain with them and have sent several tickets as to them not being able to accept payment through paypal correctly. They dont have a phone number to call. when my domain expired a could not register with another company and they removed all dns resolution so my business email would not go through. really just a faceless company out to take money and hold my domain hostage

 
★★★★★
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I heard from myhosting.com through a friend this week as I was looking for a web hosting company hosted in Canada. I asked specifically about myhosting's customer service and technical knowledge and he indicated that it is excellent. He was absolutely right.

This week, I had to move several web sites, emails, pictures and videos from my current hosting to myhosting. The technical knowledge of the staff as well as quick responses allowed me to do this within 2-3 days. I have been impressed by myhosting starting from the live chat with sales associate online, phone call with sales and emails between technical support an myself.

I will be recommending my current clients looking for a long term web hosting, to choose myhosting.

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

MyHosting.com has the best customer service I've experience while searching for a good web hosting website company. I've talked to a couple of them during my search and the Best I've come in terms of their customer service that matches a good web hosting plan as well, is MyHosting.com.

Joseph R.

 
★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Good hosting service provider, helpful support and cheap price. But... do not use their Windows 2003 VPS... it is really bad. Use their new 2012 Windows Server instead!

 
★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

MyHosting is my first and only mail server, which also became my exchange and web server for business purposes, Eurobizgroup.com.

MyHosting provides variety of plans and services which eliminates the need to consider any substitute.

 
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MyHosting

myhosting.com Location: Toronto, Canada Founded: 1997

Pros: Money Back Guarantee , Linux & Windows VPS , Build Your Own VPS

Cons: Discount on first term only

MyHosting Introduction

MyHosting is a Canadian web hosting company which has been providing website hosting services since 1997. It claims to have 50,000 customers in 180 countries.

MyHosting is owned by SoftCom Inc, a private company based in Toronto. This parent company also owns Mail2web, a webmail service. Turker Sokullu is co-founder of both SoftCom and MyHosting.

Unlike many low-cost hosts, MyHosting pushes business hosting at the forefront of its portfolio. It offers shared hosting, email-only hosting, domain names, VPS services and a range of paid, complimentary services that are largely business-focused, such as marketing and apps.

MyHosting Hosting Plans

MyHosting offers a very comprehensive range of website hosting packages, and the website is overflowing with technical details. In the interests of brevity, we’ll just look at the basics.

● Web Hosting packages are split into three plans: Personal Website, Business Hosting and eCommerce hosting. Personal is the most basic plan and is a Linux-only service. Business Hosting is unusual in that users get access to both Windows and Linux servers on the same plan, making it ideal for companies that work cross-platform. Finally, eCommerce Hosting is the same as the Business Hosting plan but includes ecommerce-specific tools, such as shopping carts, your own SSL certificate and optional extra bolt-ons to make your store run smoothly.
● In the VPS section, MyHosting offers a range of plans: Custom VPS, Developer VPS, Business VPS and Reseller VPS. The first two are available on Hyper-V cloud Windows or Linux (the latter with Cpanel), whereas Business VPS is split into Linux with Plesk or Windows SharePoint Services cloud hosting. In the Reseller section, users can choose Linux with Cpanel or Hyper-V cloud Windows Reseller plans. Be careful when selecting a Linux plan: Cpanel and Plesk are chargeable on some of them.
● MyHosting surprisingly doesn’t appear to provide dedicated hosting, but it does offer email hosting, SharePoint hosting and Hosted Exchange.

MyHosting Uptime/Downtime

MyHosting says it offers a 100% uptime guarantee. While this doesn’t necessarily mean that your website won’t go down, it does ensure you’ll get a day’s free credit for every hour the service is unavailable. The information on service pages conflicts with this and promises 99.9% network uptime. It’s not clear which is true, but it could have an impact on the compensation you receive if you have problems.

Unlike smaller hosts, MyHosting is very forthcoming about its data centers. It uses two third-party facilities in Toronto and one in New York. All data centres have quad-core Dell servers installed with 16GB RAM and NetApp storage. Buildings are controlled by key card entry, security guards and CCTV, and the network is protected by multiple firewalls, security alerts, scanners and 24-hour systems monitoring by staff.

In addition, the facilities make use of diesel power generators and UPS boxes, HVAC cooling and environmentally-friendly fire protection which is specifically chosen to reduce the risk of damaging hardware if they are used.

MyHosting Support

All technical support staff at MyHosting are located in North America and provide 24/7 support all year round. Support is provided by phone, email and live chat at no extra cost to customers.

Help and support is provided through a huge portal. From one page, you can access your account details, contact tech support, discuss issues in communities, read FAQs, check server status pages, read the Wiki, submit suggestions and access the MyHosting blog. I found that technical and help information was very detailed and more than adequate for advanced users.

MyHosting in the News

I didn’t find much negative press about MyHosting on official tech news sites. There is quite a lot of discussion on forums about the company, but as nothing has hit the headlines, we have to conclude that they haven’t had any high-profile issues with downtime or hacks. The company blog is updated regularly with news of emergency maintenance or scheduled downtime.

MyHosting Control Panel

As previously mentioned, users on Linux hosting plans are offered Cpanel or Plesk depending on the type of plan they choose. Cpanel is more common, with Plesk being offered to VPS customers on certain price bands. There is a custom billing and account area, but the actual technical management of the site is performed using well-known tools.

Note that Cpanel, Fantastico, RVSkin, RCSiteBuilder Lite and RVSiteBuilder Pro are all chargeable extras on the Custom VPS plan. Plesk is a chargeable extra on the VPS for Business plan. The LAMP Developer VPS Debian plan offers neither.

MyHosting Extras

As with the rest of MyHosting’s service provision, the range of extra benefits it offers is very detailed and complex.

● On shared hosting plans, you’ll get a free domain name, free Outlook email, $25 in Google Adwords, $25 in Bing/Yahoo! Advertising, ecommerce add-ons, one-click installers and a site builder.
● The Business Hosting plan ups the advertising to a $50 voucher for each site, and the eCommerce plan tops this up to $75 for each site plus specific ecommerce perks.
● One-click installers include WordPress, Joomla, Drupal, Magento ecommerce, phpBB and so on.
● There are no obvious free incentives with VPS plans.

MyHosting Money Back Guarantee / Cancellation Policy

MyHosting offers a 30-day money back guarantee to clients who pay annually in return for a quick email. Refunds exclude things like domain names, penalties for exceeding your allocation and penalties for exceeding bandwidth limits.

The money-back guarantee is not available to plans when the customer is paying monthly, nor when a customer has cancelled their account within 90 days previous to a new claim.

MyHosting does not offer refunds once you’re into your contract term. If you’re unhappy and want to leave, you’re not entitled to any money back.

MyHosting Summary

The first impression of MyHosting is that it’s a solid choice for business and highly technical use. The company has enough plans to cover most business needs, although anyone without prior technical knowledge may find that the sheer amount of technical detail on the site is more than they need to know.

If you’re ready to make the leap from a basic host to a more comprehensive one, MyHosting could be a good option. However, it’s a shame that some plans require users to pay extra for Cpanel and Plesk. In addition, the money-back policy doesn’t seem to be particularly friendly, forcing users to pay full-term for a service they may wish to leave. Other hosts will allow the term to be cancelled in return for a refund, so this is a potential downside if you’re hesitant about going ahead.

My Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Personal Website Hosting Plan WordPress PHP Debian PostgreSQL Linux MySQL Unlimited Unlimited $4.95/month
Usual price:
Business Hosting Plan ASP ASP.NET WordPress PHP .NET Framework Windows 2008 Unlimited Unlimited $9.95/month
Usual price:
eCommerce Hosting Plan ASP ASP.NET WordPress PHP .NET Framework Windows 2008 Unlimited Unlimited $18.95/month
Usual price:
Custom Linux WordPress PHP Java VPS Dedicated IP CentOS 20GB 300GB $15.95/month
Usual price:
Developer + LAMP WordPress PHP Java VPS Dedicated IP CentOS 40MB 600GB $18.95/month
Usual price:
Business + Plesk ASP ASP.NET PHP Ubuntu Plesk Java 40MB 600GB $18.95/month
Usual price:
Reseller + cPanel/WHM PHP Java WHM VPS Dedicated IP CentOS 40MB 600GB $55.75/month
Usual price:
Custom Windows ASP ASP.NET PHP .NET Framework Windows 2012 EGroupware 25GB 300GB $34.95/month
Usual price:
Developer + .NET ASP ASP.NET PHP .NET Framework MSSQL EGroupware 40GB 600GB $34.95/month
Usual price:
Business + Plesk Windows ASP ASP.NET PHP .NET Framework MSSQL EGroupware 40GB 600GB $39.95/month
Usual price:
Reseller + Plesk Windows ASP ASP.NET PHP .NET Framework MSSQL EGroupware 40GB 600GB $45.95/month
Usual price:
Hyper-V VPS Cloud ASP ASP.NET PHP .NET Framework Windows 2008 Shell Access 40GB 600GB $65.25/month
Usual price:

MyHosting Frequently Asked Questions

  • Where are the MyHosting.com's datacenters located?

    It uses two datacenters; Equinix in Toronto, Canada, and Earthlink inRochester, NY. 

  • Where is the company located?

    MyHosting is headquartered in Toronto, Canada.

  • Does MyHosting.com have Windows hosting plans?

    MyHosting offers both Windows and Linux hosting. Personal plans are Linux-only, while business and e-commerce plans offer a choice of operating system. VPS plans are also available with Windows or Linux.

  • Is a domain included with the purchase of a hosting plan?

    Yes. All shared hosting plans include a free domain for a year.

  • Does MyHosting offer VPS hosting?

    Yes. VPS plans are available with both Linux and Windows operating systems. 

  • Are renewal prices more than the intro price?

    Possibly. On some plans, MyHosting offers discounts if you pay in advance. The company does not guarantee that the same price will be available when it's time for your renewal.

  • Can I host multiple sites or domains on my account?

    Yes. MyHosting.com's shared plans offer the ability to host unlimited websites.

  • What satisfaction guarantee is offered?

    All plans come with a 30-day money-back guarantee.

  • What payment options are supported?

    Customers can pay via PayPal or major credit card.

  • How do I get support?

    All hosting customers have access to email support, live chat and 24/7 telephone support. Local numbers are provided for several different countries, but support is only available in English.

  • What development languages does MyHosting.com support?

    Windows servers support ASP.NET, PHP, Perl, IIS7, Visual Studio, Microsoft SQL, MySQL and PostgreSQL. Linux servers run CentOS and offer PHP 5.5.3.

  • What uptime guarantee is provided?

    MyHosting.com provides a 100% uptime guarantee on all of its hosting packages. If services do go down, customers are given a 1-to-1 credit.

  • What is MyHosting's backup policy?

    All VPS servers are regularly backed up by the MyHosting.com technical team. On shared hosting accounts, backup and retrieval is not provided. In emergency situations, MyHosting may be able to retrieve a backup for a fee, but it's best not to rely on this.

  • Is bandwidth and storage unlimited?

    MyHosting.com offers unlimited disk space and unlimited data transfer on shared hosting plans.

  • What control panels are offered?

    VPS servers are provisioned with WHM/ cPanel or Plesk. Shared hosting accounts have a proprietary control panel.

  • Does MyHosting.com provide discounted plans for schools and non-profits?

    Non-profits, educational organizations, and some government organizations can apply for free web hosting.

  • How many email addresses are provided?

    Email accounts range from 10 to 50 per package, depending on the selected plan. Shared hosting plans offer unlimited disk space. With email-only plans, space allocation ranges from 1GB to 4GB per account.

  • Can I stream video and audio from my website?

    Streaming is disabled on shared hosting plans, due to their limited resources. However, both Windows and Linux VPS plans offer media streaming capabilities.

  • Does MyHosting.com have a sitebuilder?

    Yes. All hosting plans come with a site builder with hundreds of templates to make creating a website easy for individuals of all skill levels. Personal plans include the capacity for one sitebuilder website, while business plans come with two. E-commerce plans include capacity for three sites. You can add more for a small fee.

  • What security measures are offered?

    HackerWise, StopTheHacker, and SiteLock are available.

MyHosting Features

All Features

  • Access Logs
  • Apache
  • CubeCart
  • Dreamweaver
  • Drupal
  • Email Forwarding
  • FFmpeg
  • File Manager
  • Gallery
  • IMAP Support
  • ionCube Loader
  • Joomla
  • Magento
  • MediaWiki
  • Password Protected Directories
  • PHP 5
  • phpBB
  • POP3 Support
  • Shared Hosting
  • Shared SSL
  • SMTP
  • Spam Filter
  • SSL Certificates
  • WAP/WML
  • Zen Cart
  • Zend Optimizer

How does MyHosting compare to their competitors?

Overall ★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★
Visit MyHosting
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