Customer support guys are simple dont't care about your problem at some time they fills like a full idiots. The on cloud control panel is pain all the time. Absurd and not logical. Every single step on this control panel is pain. If you work with joomla at my hosting my condolences to you. It is almost impossible there.
Went to myhosting.com to setup a business hosting account, used there live chat support and was assured it would be set up right away. I followed through to receive a phone call about 30 mins afterwards that my account was put on hold for payment verification and it would be ready the following morning. Waited 24 hours and called back to be told they haven't cleared it yet but they was sending it to a billing specialist right away. 6 more hours and they tell me there billing has been closed all weekend. Wouldn't recommend to anyone if there support lies one they will lie to all.
MyHosting has some of the best customer support I've ever seen - They're friendly, they know what they're doing, you can't get much better than that.
On top of the great service, my Linux VPS is cheap and very powerful, and never has any downtime. I'm very happy with their services.
Thanks, Myhosting!
I tried using MyHosting's Linux VPS service. Things mostly worked, although a bit more slowly than my current GoDaddy VPS, except for SMTP service. I couldn't use the VPS as an SMTP server without going through their smarthost server, which is fine, except that the smarthost specified on their wiki wouldn't relay my traffic.
I contacted tier 1 customer service. They told me how to configure my email client to get email hosted by them. That wasn't my problem, I said. Tier 1 made a dumb excuse for their dumb mistake and then sent me to tier 2.
Tier 2 looked at the logs for the wrong server, one I didn't own, and concluded that I couldn't send email because I was spamming. I pointed out that they had contacted the wrong server. No reply.
I went back to tier 1. They promised to escalate to tier 2. No reply.
Finally I discontinued my "service". Even if these clowns somehow stumbled into a solution to this problem, what would happen the next time something went wrong? Their incompetence is inexcusable, they are rude, and their VPS fails to perform simple tasks.
Hi guys,
I used webhosting service providided by a few big hosting companies to host my website altairhotel.ru. Unfortunately the site went down from time to time and support couldn’t do anything to solve the problem. I suppose there could be some routing issue because I am from Russia. However when I moved my website to myidealhost.com the site the issue disappeared. No I don’t to tell MyHosting or any other hosting provider is bad. I just want tell that some hosting company could work for you and some not.
Additionally I recommend you to read TOS (refund policy) before you order some hosting account to make sure you can get you money if you decide to migrate. Moreover make backups periodically.
MyHosting have frequent down times.Google Webmaster frequently shows DNS error and 500 internal server error, they have got bad IO disks and there support never understands the value of time.
I had been using this service since 2003. They used to be good. They appear to be running this business from a basement somewhere. I haven't received mail in three days and the foreign people who work there are totally at sea. Their spam filters suck (or are non-existent) The people who work there are very good at apologizing, but not so good with the English language. i have to filter the mail from my domain name through Google who have superior filters....and when I don't do that, I get tons of spam and and phishing messages (yesterday there were five of those....allegedly from Citibank, American Express, UPS, Bank of America, and Barclay's....referring to "my account" and I don't have one with any of those companies. They are good at passing the buck, saying it's Google's fault...However, I get mail fine at my Google account and used to get my domain name's mail filtered through there...but somehow that does not work any longer and MyHosting
appears to have lost all the mail I've received in the last three days.
I'm backing up my web site and moving my domain name elsewhere.
We have been using myhosting.com for about three years. Due to our lack of experience working with servers, it was a little rough getting started. The phone support is always curtious and somewhat helpful. We found if you need advanced support the email support is the way to go. These guy are great. They will bend over backwards to help a neophite like me get to where we need to be to make money.
These guys are great
I started using MyHosting.com's services many years ago (9+?). In the last 2 or so years I have had nothing but trouble when dealing with customer service. Now, today, my email and web site are both down with no warning for "scheduled maintenance". Someone needs to explain to this company that "scheduled" usually means you INFORMED your customers. Ive been on hold for 10 minutes now, unlikely that anyone answers.
Customer service is horrible these days. You call, inform them of the issue, they say "OK" and that they will take care of it. You hang up, and they email you a case #, and nothing ever gets corrected. If you call enough, and email back enough, they will "escalate" the issue a number of times until you can finally speak to someone who A) speaks clear English and B) can actually fix the issue.
I recently had to take down one of my sites (I just wasnt using it), after 5 weeks worth of fooling around attempting to get it taken down (and subsequently being charged for the next month), they eventually agreed they will take it down (it still isnt down), and they sent me an email offering to reduce the plan cost by HALF if I stay with them. I explained to them that for that particular web site I dont want the half price, I just want it taken down.... but they can go ahead and pass that 'half off' savings to my web site that is still hosted with them. They didn't oblige. Duh.
This service/company used to be fantastic! Now it's just getting worse and worse. Soon I will be changing hosting companies as this is unsatisfactory service.
Customer service is horrible! For some reason, they kept charging to my credit card after I cancelled my web hosting plan. I have submitted refund request number of times and still awaiting my refund. Speaking to their customer service is useless. If you ever speak to them, make sure you get your confirmation number.
We (NataliePortman.com) have had a dedicated physical server at The Planet (now Softlayer) for years and years but decided to give MyHosting a chance with a VPS (tuned to the max). It was cheap and the server itself was fast to respond on http. But the pros ended there.
The server is forced to their domain which makes hardening impossible. They have no self service through their portal - twice I had to reboot the server and had to submit a ticket and wait for their support staff which took as long as two hours to respond, during that time our site was down. Then they had an emergency maintenance and the "heads up" was so poorly written it got stuck in the spam filter. So after having more downtime in one week at MyHosting than we had in years at Softlayer we went back. And that's when the next disappointment hit us - since I had apparently used a campaign code to sign up to the service I had forfitted my right to the money back guarantee as promised on their splash page.
Really disappointed at the low service they offer.
//Kris
If I could give them 0 stars I would. Plan on being down 25% of the time. Horrible customer support, horrible services, don't do business with this company.
I've been with Myhosting for 11 years. They started out okay back then, but have progressively worsened over the years. It's not easy switching to a new provider, which is why we have stayed with them longer than I would have preferred, but my firm is now working through the transition to another service provider to completely get away from Myhosting. They have truly devolved into a terrible and incompetent operation. Use them at your own risk.
Sorry, my first review got "Page cannot be displayed" after submit. So, to make sure I resubmit. Please disregard this review if my first review went through.
Below are the concerns I have after having VPS with them:
1. The Virtuozzo Panel was extremely slow. My time was wasted mostly just for waiting the panel rolling and rolling. I contacted the support (also extremely slow), they said it should be temporarily. Ok, I tried for several days only to find out that it is NOT temporarily. It's all time slow! I can't work with this such environment!
2. The Plesk Panel is little bit better but still under average that I would expect for a normal web hosting operation.
3. Their support guys are also very slow, both by chat and by email. When I chat twice with them, I had to wait 4-5 minutes for every sentence I typed in before I got their reply. Even worse, there is no sound in their chat system. So you have to keep waiting in front of the chat window waiting for their reply after every keystroke you enter.
4. When ask by email, expect to get the reply at least 2 days for every reply you send.
5. Same thing for billing department. But I don't concern anymore with this since billing is not that important compared with technical issues. But still I think it's not normal.
6. When cancelling your account, even though you paid by Credit Card, they will send the refund (within 30 days) by CHECK! Unbelievable! Never have I found with all merchants all over the world, including all the grocery stores, will refund by check when you pay by Credit Card. As far as I know, if you pay cash, you get refund by cash. If you pay by Credit Card, you get refund by Credit Card. Their policy is ridiculous. Glad, I am no longer with them.
- it works, it easy, its available - stability and accessibility - Customer support is very friendly, no complaints when help is requried
The worst customer service that I have every received. They have a very non chalant, careless attitude when dealing with their customers. They refuse to allow you to speak to a supervisor and has no interest in trying to resolve your issues.
I have been hosting my sites here for a number of years and have always had good site speeds and support. Thank you.
Terrible, terrible support. Cannot get a straight answer for even the smallest issue. I am a tech entrepreneur with experience with many different hosting providers, myhosting.com is bottom of the barrel.
Myhosting doesn't bug me and the services work great without interruption. This is exactly the service I am looking for as I've had issues with other hosting companies. Everytime I've called myhosting.com I've received great service, friendly, knowlegable, helpful. I needed to help get my services setup and FTP for wordpress.
I am extremely satisfied with myhosting.com. It took no time at all to set up the account three years ago and it has been running problem-free ever since. I am very satisfied with my account, myhosting.com provides excellent email hosting. I have had no problems in the three years with myhosting.com so I cannot answer this question.
If you ever think you might need customer support even one time then run away from MyHosting.com. They are cheap and it seems they are cutting a lot of corners with customer support that isn't trained and doesn't care about your issue at all.
If you plan on never ever having an issue (which you shouldn't) then MyHosting.com might be good for the cheap price however in a real world you should run away.
Horrible experience, would highly recommend going elsewhere. Didn't auto bill me, almost doubled the fee after a month, blocked my websites and left them offline even after I made a payment... Pay a few bucks more and go with a competent provider...
It's kind of hard to do a whole lot of elaboration, only because the service has been relatively transparent (which is a good thing). The simple answer is that it always works, and I've never had any trouble whatsoever with any aspect of my website. Maintaining it is easy, and I've never had any sort of misunderstanding or problem regarding billing or support. Sometimes simple is good. I've only had to seek support a couple of times, when I was just getting started, and it was so long ago that I can't even remember the details. I do know that the help I've received has always been prompt, knowledgeable and friendly.
They're an excellent webhost, we've been working with them for more than 8 years and never had a problem. Their customer service agents are really good, very kind and helpful, they solve all our questions in the best way they can and at our 100% satisfaction.
If you ever need customer support then go elsewhere!
I submitted a trouble ticket with them and was told it would take 2-3 days. I would email for status updates and would get canned responses. Five days in, I was told again that it only takes 2-3 days. After finally getting them to realize that it had been five days they said they would escalate the issue. Again, several days passed with no results but plenty of canned emails. At one point when I emailed for a status update, I received a response that simply said your ticket was initiated 8 days 16 hours ago. Not very informative. Finally on the 9th day, I called for another status update and was told they weren't able to recover data from that long ago. Really? It was 9 days ago, not to mention that I called them on the day that it happened!
I'm a web developer and have used myhosting extensively over the past ten years. Not only for myself but for numerous clients as well. This used to be a good service, but has dropped considerably in the last couple years. It's mediocre at best, but closer to poor. The price is way too high and you get nothing for the additional cost. And many features, such as editing name servers, transferring domains, getting authorization codes etc, can't be done online, and there's virtually no documentation (except for migrating to myhosting.com).
You can't even update your domain contact/admin info through the control panel. You can update your address, which states that it will affect every aspect of your account, but in fact is not used at all for domain transfer...which they fail to mention anywhere on their entire site.
Lately, my clients and I have all experienced several problems with servers, website downtime, and email glitches. The customer support is extremely slow, and they keep having different people respond all asking the same questions over again.
I was a loyal customer. Now I'm moving all my domains/hosting/everything elsewhere, and getting much better service at much lower prices. All the things myhosting.com said couldn't be done, is easily accessible through my new hosting provider. The only reason I haven't completely moved all domains from myhosting.com yet is because they make it so difficult, having to do one at a time via customer support.
I started with the company with their mail2web.com service, that was phenomenal with no issues. great service, support and setup assistance. but when we decided to move few corporate accounts on the exchange server to have sharing capabilities, we dealt with myhosting.com (corporate arm) and we had to wait for over a week to get two accounts operational, then chat is nearly never available, all responses comes from myhosting.com support is just notification of escalation. The only people who finally assisted me were the mail2web.com staff who service consumer rather than business.
Plus their technical support people suffer from inability to continue on someone elses tickets, so I ended up dealing, talking, emailing and sometimes chatting with around 4 people who I had to describe the problem from the beinging!!
I have been with myhosting for over 10 years and feel it's time to make a move. Here are the reasons:
For mid-priced hosting they offer few features.
Uptime is comparable to free hosting and the Linux servers go down at least once a day (even if only for a few minutes each time). The Windows servers only go down a few times a week.
Support is terrible - the live chat is usually off even when the banner claims "online".
When the chat does work the wait time is usually more than 20 minutes.
The email ticket system is slow after the initial autoresponder. Regular tickets take between 7 days and 6 weeks to solve. This has got to be the biggest joke in this online real-world of web hosting.
I do not recommend this company. Perhaps the user experience for more upmarket or dedicated plans is better, but myhosting.com shared hosting plans are awful.
For 8 years this was a great host, then they raised their prices and gutted their service. Customer service went from timely/excellent to slow/mediocre. They are way overpriced for what they provide. Find someone else, as I am.
I have been a shared hosting account holder for about 10 years. Over these years I have had very little need for support, so when I began suffering extended and frequent server downtimes in summer 2008 I opened a support ticket. The site server uptime is currently 99.48% which is mediocre considering the premium cost and basic features.
The ticket (#303876) opened on 08-08-2008 is to this day still unresolved. It has been marked resolved (more than once) by MyHosting despite their failure to reply to or explain the massive downtime. The server downtime ticket covers around 30 hours from May through August 2008. There have been subsequent periods of downtime.
The most recent response from technical support (by Peter M), about 5 weeks after the initial e-mails, says:
"Normally an exscalated(sic) case has a response in 48 to 72 hours. I am not sure what is being done that is taking so long for your case.
I will send a reminder to operation for follow up."
That was over 3 months ago. It's frightening that a host which claims 24/7 support can fail to adequately respond to a server downtime query for so many months.
I think any time/service critical hosting should stay well clear of Myhosting.com - they offer round-the-clock support acceptance but are unable to provide even the most simple support or courtesy to say they are stumped. The downtime continues and yet a "we're still working on it" reply for an issue or query is yet to be had after 5 months of patience.
MyHosting is a Canadian web hosting company which has been providing website hosting services since 1997. It claims to have 50,000 customers in 180 countries.
MyHosting is owned by SoftCom Inc, a private company based in Toronto. This parent company also owns Mail2web, a webmail service. Turker Sokullu is co-founder of both SoftCom and MyHosting.
Unlike many low-cost hosts, MyHosting pushes business hosting at the forefront of its portfolio. It offers shared hosting, email-only hosting, domain names, VPS services and a range of paid, complimentary services that are largely business-focused, such as marketing and apps.
MyHosting Hosting Plans
MyHosting offers a very comprehensive range of website hosting packages, and the website is overflowing with technical details. In the interests of brevity, we’ll just look at the basics.
● Web Hosting packages are split into three plans: Personal Website, Business Hosting and eCommerce hosting. Personal is the most basic plan and is a Linux-only service. Business Hosting is unusual in that users get access to both Windows and Linux servers on the same plan, making it ideal for companies that work cross-platform. Finally, eCommerce Hosting is the same as the Business Hosting plan but includes ecommerce-specific tools, such as shopping carts, your own SSL certificate and optional extra bolt-ons to make your store run smoothly.
● In the VPS section, MyHosting offers a range of plans: Custom VPS, Developer VPS, Business VPS and Reseller VPS. The first two are available on Hyper-V cloud Windows or Linux (the latter with Cpanel), whereas Business VPS is split into Linux with Plesk or Windows SharePoint Services cloud hosting. In the Reseller section, users can choose Linux with Cpanel or Hyper-V cloud Windows Reseller plans. Be careful when selecting a Linux plan: Cpanel and Plesk are chargeable on some of them.
● MyHosting surprisingly doesn’t appear to provide dedicated hosting, but it does offer email hosting, SharePoint hosting and Hosted Exchange.
MyHosting Uptime/Downtime
MyHosting says it offers a 100% uptime guarantee. While this doesn’t necessarily mean that your website won’t go down, it does ensure you’ll get a day’s free credit for every hour the service is unavailable. The information on service pages conflicts with this and promises 99.9% network uptime. It’s not clear which is true, but it could have an impact on the compensation you receive if you have problems.
Unlike smaller hosts, MyHosting is very forthcoming about its data centers. It uses two third-party facilities in Toronto and one in New York. All data centres have quad-core Dell servers installed with 16GB RAM and NetApp storage. Buildings are controlled by key card entry, security guards and CCTV, and the network is protected by multiple firewalls, security alerts, scanners and 24-hour systems monitoring by staff.
In addition, the facilities make use of diesel power generators and UPS boxes, HVAC cooling and environmentally-friendly fire protection which is specifically chosen to reduce the risk of damaging hardware if they are used.
MyHosting Support
All technical support staff at MyHosting are located in North America and provide 24/7 support all year round. Support is provided by phone, email and live chat at no extra cost to customers.
Help and support is provided through a huge portal. From one page, you can access your account details, contact tech support, discuss issues in communities, read FAQs, check server status pages, read the Wiki, submit suggestions and access the MyHosting blog. I found that technical and help information was very detailed and more than adequate for advanced users.
MyHosting in the News
I didn’t find much negative press about MyHosting on official tech news sites. There is quite a lot of discussion on forums about the company, but as nothing has hit the headlines, we have to conclude that they haven’t had any high-profile issues with downtime or hacks. The company blog is updated regularly with news of emergency maintenance or scheduled downtime.
MyHosting Control Panel
As previously mentioned, users on Linux hosting plans are offered Cpanel or Plesk depending on the type of plan they choose. Cpanel is more common, with Plesk being offered to VPS customers on certain price bands. There is a custom billing and account area, but the actual technical management of the site is performed using well-known tools.
Note that Cpanel, Fantastico, RVSkin, RCSiteBuilder Lite and RVSiteBuilder Pro are all chargeable extras on the Custom VPS plan. Plesk is a chargeable extra on the VPS for Business plan. The LAMP Developer VPS Debian plan offers neither.
MyHosting Extras
As with the rest of MyHosting’s service provision, the range of extra benefits it offers is very detailed and complex.
● On shared hosting plans, you’ll get a free domain name, free Outlook email, $25 in Google Adwords, $25 in Bing/Yahoo! Advertising, ecommerce add-ons, one-click installers and a site builder.
● The Business Hosting plan ups the advertising to a $50 voucher for each site, and the eCommerce plan tops this up to $75 for each site plus specific ecommerce perks.
● One-click installers include WordPress, Joomla, Drupal, Magento ecommerce, phpBB and so on.
● There are no obvious free incentives with VPS plans.
MyHosting Money Back Guarantee / Cancellation Policy
MyHosting offers a 30-day money back guarantee to clients who pay annually in return for a quick email. Refunds exclude things like domain names, penalties for exceeding your allocation and penalties for exceeding bandwidth limits.
The money-back guarantee is not available to plans when the customer is paying monthly, nor when a customer has cancelled their account within 90 days previous to a new claim.
MyHosting does not offer refunds once you’re into your contract term. If you’re unhappy and want to leave, you’re not entitled to any money back.
MyHosting Summary
The first impression of MyHosting is that it’s a solid choice for business and highly technical use. The company has enough plans to cover most business needs, although anyone without prior technical knowledge may find that the sheer amount of technical detail on the site is more than they need to know.
If you’re ready to make the leap from a basic host to a more comprehensive one, MyHosting could be a good option. However, it’s a shame that some plans require users to pay extra for Cpanel and Plesk. In addition, the money-back policy doesn’t seem to be particularly friendly, forcing users to pay full-term for a service they may wish to leave. Other hosts will allow the term to be cancelled in return for a refund, so this is a potential downside if you’re hesitant about going ahead.
Fast growing shared hosting provider, BlueHost, offers a plan with plenty of features and unlimited domains.
Read our BlueHost Reviews
Web Hosting Hub offer an incredible deal: unlimited bandwidth & disk space, plus phone support, for $4.95/mo. What's not to like?
Read our Web Hosting Hub Reviews
InMotion Hosting was founded in 2001 and is co-owned by Sunil Saxena and Todd Robinson. Today, the company trades under the company name of InMotion Hosting.
Read our InMotion Hosting Reviews
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They are unreliable, seem to be complete strangers to the truth, and they are always pulling your pages and email down.
I would have left long ago, but I haven't yet found another company that isn't a target for endlessly bad reviews, I mean, seriously, is there actually a useful hosting company out there ?
Myhosting was once a reputable company, but my guess is that it was bought over, and that they replaced all the staff with remedially stupid and profoundly rude reprobates.
Their "support" is woefully inadequate, their "chat" system doesn't work. The email system usually doesn't work either.
As soon as I can find another hosting company that hasn't attracted a legion of dreadful reviews, I shall certainly change.
No way would I recommend this company !!