MyHosting is a Canadian web hosting company which has been providing website hosting services since 1997. It claims to have 50,000 customers in 180 countries.
MyHosting is owned by SoftCom Inc, a private company based in Toronto. This parent company also owns Mail2web, a webmail service. Turker Sokullu is co-founder of both SoftCom and MyHosting.
Unlike many low-cost hosts, MyHosting pushes business hosting at the forefront of its portfolio. It offers shared hosting, email-only hosting, domain names, VPS services and a range of paid, complimentary services that are largely business-focused, such as marketing and apps.
MyHosting Hosting Plans
MyHosting offers a very comprehensive range of website hosting packages, and the website is overflowing with technical details. In the interests of brevity, we’ll just look at the basics.
● Web Hosting packages are split into three plans: Personal Website, Business Hosting and eCommerce hosting. Personal is the most basic plan and is a Linux-only service. Business Hosting is unusual in that users get access to both Windows and Linux servers on the same plan, making it ideal for companies that work cross-platform. Finally, eCommerce Hosting is the same as the Business Hosting plan but includes ecommerce-specific tools, such as shopping carts, your own SSL certificate and optional extra bolt-ons to make your store run smoothly.
● In the VPS section, MyHosting offers a range of plans: Custom VPS, Developer VPS, Business VPS and Reseller VPS. The first two are available on Hyper-V cloud Windows or Linux (the latter with Cpanel), whereas Business VPS is split into Linux with Plesk or Windows SharePoint Services cloud hosting. In the Reseller section, users can choose Linux with Cpanel or Hyper-V cloud Windows Reseller plans. Be careful when selecting a Linux plan: Cpanel and Plesk are chargeable on some of them.
● MyHosting surprisingly doesn’t appear to provide dedicated hosting, but it does offer email hosting, SharePoint hosting and Hosted Exchange.
MyHosting says it offers a 100% uptime guarantee. While this doesn’t necessarily mean that your website won’t go down, it does ensure you’ll get a day’s free credit for every hour the service is unavailable. The information on service pages conflicts with this and promises 99.9% network uptime. It’s not clear which is true, but it could have an impact on the compensation you receive if you have problems.
Unlike smaller hosts, MyHosting is very forthcoming about its data centers. It uses two third-party facilities in Toronto and one in New York. All data centres have quad-core Dell servers installed with 16GB RAM and NetApp storage. Buildings are controlled by key card entry, security guards and CCTV, and the network is protected by multiple firewalls, security alerts, scanners and 24-hour systems monitoring by staff.
In addition, the facilities make use of diesel power generators and UPS boxes, HVAC cooling and environmentally-friendly fire protection which is specifically chosen to reduce the risk of damaging hardware if they are used.
All technical support staff at MyHosting are located in North America and provide 24/7 support all year round. Support is provided by phone, email and live chat at no extra cost to customers.
Help and support is provided through a huge portal. From one page, you can access your account details, contact tech support, discuss issues in communities, read FAQs, check server status pages, read the Wiki, submit suggestions and access the MyHosting blog. I found that technical and help information was very detailed and more than adequate for advanced users.
MyHosting in the News
I didn’t find much negative press about MyHosting on official tech news sites. There is quite a lot of discussion on forums about the company, but as nothing has hit the headlines, we have to conclude that they haven’t had any high-profile issues with downtime or hacks. The company blog is updated regularly with news of emergency maintenance or scheduled downtime.
MyHosting Control Panel
As previously mentioned, users on Linux hosting plans are offered Cpanel or Plesk depending on the type of plan they choose. Cpanel is more common, with Plesk being offered to VPS customers on certain price bands. There is a custom billing and account area, but the actual technical management of the site is performed using well-known tools.
Note that Cpanel, Fantastico, RVSkin, RCSiteBuilder Lite and RVSiteBuilder Pro are all chargeable extras on the Custom VPS plan. Plesk is a chargeable extra on the VPS for Business plan. The LAMP Developer VPS Debian plan offers neither.
As with the rest of MyHosting’s service provision, the range of extra benefits it offers is very detailed and complex.
● On shared hosting plans, you’ll get a free domain name, free Outlook email, $25 in Google Adwords, $25 in Bing/Yahoo! Advertising, ecommerce add-ons, one-click installers and a site builder.
● The Business Hosting plan ups the advertising to a $50 voucher for each site, and the eCommerce plan tops this up to $75 for each site plus specific ecommerce perks.
● One-click installers include WordPress, Joomla, Drupal, Magento ecommerce, phpBB and so on.
● There are no obvious free incentives with VPS plans.
MyHosting Money Back Guarantee / Cancellation Policy
MyHosting offers a 30-day money back guarantee to clients who pay annually in return for a quick email. Refunds exclude things like domain names, penalties for exceeding your allocation and penalties for exceeding bandwidth limits.
The money-back guarantee is not available to plans when the customer is paying monthly, nor when a customer has cancelled their account within 90 days previous to a new claim.
MyHosting does not offer refunds once you’re into your contract term. If you’re unhappy and want to leave, you’re not entitled to any money back.
The first impression of MyHosting is that it’s a solid choice for business and highly technical use. The company has enough plans to cover most business needs, although anyone without prior technical knowledge may find that the sheer amount of technical detail on the site is more than they need to know.
If you’re ready to make the leap from a basic host to a more comprehensive one, MyHosting could be a good option. However, it’s a shame that some plans require users to pay extra for Cpanel and Plesk. In addition, the money-back policy doesn’t seem to be particularly friendly, forcing users to pay full-term for a service they may wish to leave. Other hosts will allow the term to be cancelled in return for a refund, so this is a potential downside if you’re hesitant about going ahead.