If you ever need customer support then go elsewhere!

I submitted a trouble ticket with them and was told it would take 2-3 days. I would email for status updates and would get canned responses. Five days in, I was told again that it only takes 2-3 days. After finally getting them to realize that it had been five days they said they would escalate the issue. Again, several days passed with no results but plenty of canned emails. At one point when I emailed for a status update, I received a response that simply said your ticket was initiated 8 days 16 hours ago. Not very informative. Finally on the 9th day, I called for another status update and was told they weren't able to recover data from that long ago. Really? It was 9 days ago, not to mention that I called them on the day that it happened!

I'm a web developer and have used myhosting extensively over the past ten years. Not only for myself but for numerous clients as well. This used to be a good service, but has dropped considerably in the last couple years. It's mediocre at best, but closer to poor. The price is way too high and you get nothing for the additional cost. And many features, such as editing name servers, transferring domains, getting authorization codes etc, can't be done online, and there's virtually no documentation (except for migrating to myhosting.com).

You can't even update your domain contact/admin info through the control panel. You can update your address, which states that it will affect every aspect of your account, but in fact is not used at all for domain transfer...which they fail to mention anywhere on their entire site.

Lately, my clients and I have all experienced several problems with servers, website downtime, and email glitches. The customer support is extremely slow, and they keep having different people respond all asking the same questions over again.

I was a loyal customer. Now I'm moving all my domains/hosting/everything elsewhere, and getting much better service at much lower prices. All the things myhosting.com said couldn't be done, is easily accessible through my new hosting provider. The only reason I haven't completely moved all domains from myhosting.com yet is because they make it so difficult, having to do one at a time via customer support.

I started with the company with their mail2web.com service, that was phenomenal with no issues. great service, support and setup assistance. but when we decided to move few corporate accounts on the exchange server to have sharing capabilities, we dealt with myhosting.com (corporate arm) and we had to wait for over a week to get two accounts operational, then chat is nearly never available, all responses comes from myhosting.com support is just notification of escalation. The only people who finally assisted me were the mail2web.com staff who service consumer rather than business.

Plus their technical support people suffer from inability to continue on someone elses tickets, so I ended up dealing, talking, emailing and sometimes chatting with around 4 people who I had to describe the problem from the beinging!!

I have been with myhosting for over 10 years and feel it's time to make a move. Here are the reasons:

For mid-priced hosting they offer few features.

Uptime is comparable to free hosting and the Linux servers go down at least once a day (even if only for a few minutes each time). The Windows servers only go down a few times a week.

Support is terrible - the live chat is usually off even when the banner claims "online".
When the chat does work the wait time is usually more than 20 minutes.
The email ticket system is slow after the initial autoresponder. Regular tickets take between 7 days and 6 weeks to solve. This has got to be the biggest joke in this online real-world of web hosting.

I do not recommend this company. Perhaps the user experience for more upmarket or dedicated plans is better, but myhosting.com shared hosting plans are awful.

For 8 years this was a great host, then they raised their prices and gutted their service. Customer service went from timely/excellent to slow/mediocre. They are way overpriced for what they provide. Find someone else, as I am.

I have been a shared hosting account holder for about 10 years. Over these years I have had very little need for support, so when I began suffering extended and frequent server downtimes in summer 2008 I opened a support ticket. The site server uptime is currently 99.48% which is mediocre considering the premium cost and basic features.

The ticket (#303876) opened on 08-08-2008 is to this day still unresolved. It has been marked resolved (more than once) by MyHosting despite their failure to reply to or explain the massive downtime. The server downtime ticket covers around 30 hours from May through August 2008. There have been subsequent periods of downtime.

The most recent response from technical support (by Peter M), about 5 weeks after the initial e-mails, says:

"Normally an exscalated(sic) case has a response in 48 to 72 hours. I am not sure what is being done that is taking so long for your case.
I will send a reminder to operation for follow up."

That was over 3 months ago. It's frightening that a host which claims 24/7 support can fail to adequately respond to a server downtime query for so many months.

I think any time/service critical hosting should stay well clear of Myhosting.com - they offer round-the-clock support acceptance but are unable to provide even the most simple support or courtesy to say they are stumped. The downtime continues and yet a "we're still working on it" reply for an issue or query is yet to be had after 5 months of patience.