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Is Omnis Network the host for you?
Last reviewed May 13, 2015
$ 6.95 / Month
The tech support at Omnis is pretty great, and customer service overall is top notch. I called last month about a security issue with my site. I didn’t want it to get hacked an used for spam. I talked with Ryan in tech support. He was very understanding and quickly helped my fix the error. It might have been a routine call for him, but for me it was a critical issue. He handled it professionally and politely. I would recommend Omnis to anyone looking for quality tier 1 service. They don't offer managed hosting, so if you want a host that will completely control your website, they are not for you. But with the support staff at Omnis, they will take care of you and your site.
I’ve been hosting my website with Omnis Network for a few years now. You can find cheaper web hosting, cheaper does not mean better. You can also find more expensive hosts, but it really up to you to decide if what you are getting is worth the extra money. Omnis network has been for me very reliable, up to date, efficient, and extremely helpful. In the two years that I have been with them, I can honestly say I don’t recall them ever being down. Tech support is always reachable and easy to communicate with. And I don’t have to talk to several different support employees to get an answer. Usually the one who answers my calls can fix my problems.
The sites we have hosted there are down more than they are up. Almost every inquiry to support gets the reply that everything is fine on their end, it must be our site... Their features are pretty much the same as anyone else so I won't drop them below average on that. They are cheap, and as with most things you get what you pay for.
I've been with Omnis for about 5 years now. I've referred friends and family to their site, but at this point, I believe they are just performing a bait and switch tactic. They were fantastic in the beginning, but services are stale and they haven't upgraded much of their services at all. I am using their shared hosting services for several websites and for a personal cloud service. I have minimal bandwidth utilized. Even though they tout that you have access to unlimited bandwidth, storage, emails, etc, when you start increasing your use, they start limiting your resources. Horrible. Email accounts are deleted within 7 days if you don't start using it. So if you build a site and associated an email to it, unless you actively use it, it gets deleted. Services has degraded and their database server always go down. You contact their support, and by the time they contact you back in a few days, the service is back up and they report that there's no problem. Their support people are unfriendly and does not perform customer service well. Their pricing is pretty good and low price, but there are other hosting services out there that are now much better for the same price or less. Unless they dramatically change their business model, I would steer clear of this host.
I've used Omnis for several years and each year the service and support gets worse. Almost as if they have servers that need replacement or a lot of maintenance. I've also found that they often perform maintenance during business hours (US) instead of in the middle of the night which is dreadful. Additionally, when they do go down it's impossible to get anyone to answer the phone to provide any information.I've been moving all of our sites from Omnis and will continue to do so. I would not recommend Omnis to anyone for any type or size of website.
I have used many webhosting websites, Omnis Network is my favourite website. It has great uptime, support and features, bettar than anyone.
I have been with Omnis for a two years now. I have websites at multiple companies, and find Omnis to be one of the better ones. Their uptime is pretty solid right now. Haven't had any issues with being down for a few years. Their support answers questions pretty quickly and it is easy to reach one by phone or chat. This is really important to me as I work on my website during non-business hours and I never have a problem trying to reach them.
Omnis has suspended my site again for spam bots submitting fake inquires. They do not notify me when they take the site down, I have to discover it on my own. Then when I agree to fix the problem, they dragged their feet again restoring simple admin access so I can accomplish my work. Clearly they are not of the mind that these website represent our businesses and income.
These guys really suck...please avoid them at all costs.
I have used Omnis for all of my clients and they provide excellent customer service and support. I had some hacking issues with a wordpress site and the Omnis IT Support went above and beyond to help me with the problem. I highly recommend them to anyone looking for quality and affordable hosting.
This service cannot even get e-mail forwarding right - so I will not use them again. Sarcastic arrogant support - wasting time with nasty messages instead of fixing their issue.
Omnis Network was founded in 1999 and is located in Torrance, California. Staff work on-site at its own data centre. I wasn’t able to clarify who the founder is, but all of the staff members - including the support team - appears to be located in the Los Angeles area, according to information on LinkedIn.
The hosting company has two primary services on offer: Linux cloud hosting and Windows cloud hosting. These packages are broadly similar to ordinary shared hosting plans.
Omnis Network Hosting Plans
Omnis Network’s shared hosting is offered on Linux or Windows. Both are cloud hosting services, and both provide unmetered disk space, bandwidth, domains, aliases and subdomains. Users can bolt on a dedicated IP or private SSL certificate if they wish - these are chargeable, optional extras.
A site builder is included on both plans; this allows users to create a 3-page website for free, which is obviously very limited. If you want to create a larger site, you’ll need to pay for the Pro or Ecommerce site builder instead.
Dedicated servers and VPS hosting are currently marked as ‘coming soon’ on the website, so it looks like these services are not yet on offer.
Omnis Network Uptime/Downtime
Omnis Network customers are given a 99.9% uptime guarantee - this equates to 44 minutes of downtime in any given month. There’s nothing at all in the User Agreement about this guarantee, and no offer of compensation or account credits if it’s not met. The company does not publish uptime statistics or historical data, so it’s hard to say how often it meets this SLA.
Omnis Network has its own data centre in Torrance, and it appears that all of its clients’ websites are run from this facility. The company offers little detail on its data centre, which is quite strange, seeing as it’s managed and run in-house. It would be good to see more data about its facility, particularly since the company has been offering hosting for more than a decade and presumably has quite a bit of experience and an established infrastructure.
Omnis Network Support
All Omnis Network support staff are based in the US, and the company specifically says that it does not outsource technical support. Customers can contact the host via live chat, email or phone, 24 hours a day, 7 days a week.
The host also offers a knowledgebase - this is quite good and covers most of the basics customers will need to know. The support area also includes FAQs and a handful of (extremely basic) video tutorials. The videos I found on its YouTube channel were useful, if fairly short.
Omnis Network uses social media channels to keep customers informed about downtime. This unfortunately presents a fairly skewed picture of the quality of its service; for example, on its Facebook page, every single message relates to downtime or a DDOS attack. It would probably benefit from some positive messages to break up the bad news.
Omnis Network in the News
I checked several tech news blogs and didn’t find any stories about about Omnis Network or its services.
Omnis Network Control Panel
Omnis Networks’ customers must use a custom control panel, simply called Account Manager - cPanel and Plesk aren’t offered.
If you want to take a look behind the scenes and see what Account Manager is like, you can see several sneak previews of the control panel’s features on Omnis Network’s YouTube channel. Although the layout looks clear, there appear to be fewer tools than there would be in cPanel, and this might be a cause for frustration if you’re a more advanced user.
Omnis Network Extras
New Omnis Network customers can claim a free domain name, providing they sign up for a year. After the first year, the domain must be paid for at normal rates. Customers are also offered $100 in Google AdWords credit and $25 for Yahoo! ads, providing they haven’t used either of those services before. The $100 AdWords credit requires a $25 minimum spend.
There’s also a free site builder, but remember - you can only create three pages before you have to pay, and the Pro version isn’t cheap.
Omnis Network Money Back Guarantee / Cancellation Policy
Omnis Network offers customers a 30 day money-back guarantee. To claim a refund under the guarantee, you’ll need to explicitly ask for cancellation when contacting the support department.
Users can cancel their hosting account by emailing the customer service department; cancellations are immediate, and you can’t schedule a cancellation in advance. In the hosting terms and conditions document, it says users can request a pro rata refund for any unused proportion of their hosting plan.
Omnis Network Summary
Omnis Network’s hosting plans are clearly and succinctly described, and customers looking for shared hosting will find everything they’re looking for - except, maybe, a well-known control panel. The host does keep its customers informed on social media and clearly has a strong track record in hosting; it’s a shame it doesn’t promote its data centre facilities as well as it could.
They offer both Linux-based and Windows hosting plans, with shared, VPS, and dedicated options.
Omnis Network offers consistent pricing that will not change after an introductory period.
Onmnis offers dedicated servers and colocation services.
Free domains (for the first year) are included in their plan offerings.
Domain Registration services are available at competitive prices, WHOIS privacy is offered and additional fee.
Omnis Network offers a 30-day money back guarantee.
They offer three Linux VPS services and three Windows VPS services that give customers a lot of options.
Their support is reachable by phone, 24x7. The support team only provides support in English.
The company is based in the United States out of Torrance, California. Their data centers are in Tempe, Arizona.
Supported programming languages include PHP, Perl, Ruby, Ruby on Rails, ASP and ASP.NET programming language support. Which one you may get and work on depending on your choice between Windows and Linux plans.
No. They do not offer any specific plans geared to resellers.
Yes. Their affiliate program pays out through PayPal for fast, regular payments.
They do not offer migration services, but you will find a lot of documentation is made available for most migration tasks.
Yes, Omnis supports Wordpress. WordPress is one of the best-supported platforms in the industry and as this is one of the most popular installations on their services.
Yes, Omnis shared hosting includes unlimited hosted domains. You can run any number amount of sites from a single account.
They offer SiteBuilder software, along with popular CMS quick-installs to help build websites.
Their data centers include default security services such as 24x7 monitoring, intrusion detection, and other security matters.
Yes. PrestaShop is well-supported by Omnis Network.
Joomla is supported on their platform, and there is a lot of forum activity and support around this.
Migrating WordPress is simple with common tools and configurations.
Their e-Commerce package allows purchasing with security features like SSL and shopping carts.
You can easily build and run an image heavy site on most of their plans. VPS or dedicated options might be a good choice for heavy-traffic websites with a lot of media.
Magento is supported and easily installed on their hosting plans.
They feature a custom main control panel for their customers to manage and control their environments..
Payment options include all major credit cards like Visa, MasterCard, and PayPal.
Omnis Network offers an uptime guarantee that will credit customers in the event of an outage.
They utilize security software known as SiteLock which protects data and scan for malware.
They do not offer CDN services with their standard packages.
Monthly terms are standard, but they do offer incentives for longer term contracts.
Their backups run entirely at their discretion, so you are advised to back up your own files.
Most of their plans will easily accommodate five sites under one account.
Email Accounts are unlimited in number and as the hosting packages go, unlimited in the space they provide.
There is no limit to disk and bandwidth on their packages, but be sure to check the details under their Terms of Service.
On occasion, discounts do come out that may serve student audiences or non-profits.
$100 in Google AdWords credits are offered for new account sign ups.
Although they offer unlimited shared web hosting, video streaming is very much resource intensive and it is recommended to use VPS or dedicated services.
InMotion Hosting Reviews
I've been using Omnis for years now. I have multiple domains with them.. I refer all of my clients to Omnis on a regular basis. They've always provided fantastic support and their prices are some of the best around. Their control panel is one of the friendliest I've worked with. Overall this host is preferred by me and recommended to anyone running personal websites to enterprise applications.
I signed up to get their hosting service for one of my web sites and they charged my credit card but did not activate my service. I contacted them and they said my card was not charged and did not receive payment and to contact my bank. I'm not sure why they are arguing with me as my card was charged and they simply don't want to deal with this.
Based on this experience, I would not recommend using this company due to their poor customer service and failure to take responsibility for their mistake.
We've been with Omnis for 10 years...almost since their beginning. We have almost all of our clients hosted with them and are very satisfied with the price, performance and service. They have recently changed their control panel with many upgraded and simple to use features. If you are looking for a reliable and cost effective hosting company...go with Omnis.
So, I finally got rid of Omnis Networks after 8 years of doing business with them. Why? Well, I'll start at the beginning.
So for a long time Omnis has been a great host. Lots of room and lots of options. Their frontpage says unlimited space. Nothing is unlimited and I knew that, but it was actually 1.7TB of space. I figured that was close enough to unlimited for what I was doing. The annoying part was they limited the number of files I could use to like 46,000. Ya, that sounds like alot, but it went fast. So I was playing the game of deleting one set of stuff to put up something else. I lived with that for a few years. Then comes the bad part. The site began to slow down. It went down slowly so that I hardly noticed it. I thought it was my internet connection. Then, people began to commant on it...hmmm, I thought, what could be happening. I still thought it was my internet connection or that the video they were trying to load was just too big. Then it happened. One day I went to upload a file and I was transfering at 8.0Kb/S. Not fun. It would go faster if I sent the file by airmail.....So I asked Omnis. They said I was using to much server resource and I was being capped. It took them a while to admit it. I went and looked in my admin panel and I was using 9Gb out of 1700Gb. I went back to omnis and told them that. They insisted I was using more and they would never cap me for using that little. Ya, right. So after a few days of screwing around with their low level tech support, we tried to talk at a system admin. To no ones great suprise, they would not let us. We did find out though, that Omnis has a blanket clause in their TAC that allowed them to cap anyone at any time for using what they deemed as too much server resources and hurting other users. Now, I knew we were not causing slowdowns in other user service. All we had were static files. We were using low bandwidth, but becuase we passed the 2Gb use mark we began getting capped. Let me say that again, on Omnis, if you use more than 2Gb of space you are capped in bandwidth and transfer speeds; the higher you go above that the worse it gets! File size does not adversely effect other customers and 2Gb out of 1700Gb is such a small level. They say they have unlimited, but it really is limited to 1.7TB and that is limited to only being able to use 2Gb without being capped to kingdom come. Omnis is false advertising! I urge everyone that reads this to STAY AWAY from Omnis Networks!
Great uptime and customer support keeps me a happy customer. Iâ€™ve been with Omnis for a few years, and have more than one web site with them. I like their prices, and I never had any issues with spacing from them. So I think they are being honest with their offers for unlimited storage and emails. I usually contact their tech support via email, and they always get back to me within a day. They have even called me on the phone when my account was almost expired. I know they are doing it to make sure customers make a payment, but I have had another hosting company say nothing when my account expired and I ended up losing the domain altogether. So I appreciate Omnis and the extra little things that they do for me.
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