I own several web design agencies and host over 1400 websites on 30 plus hosts around the globe, and have always favoured cpanel. At first glance I was impressed by their website and promises of uptime and superior customer service.

How wrong could I have been, I moved 11 websites from my hostgator plan (same price and features) and as always tracked their uptime with uptime robot and webmaster tools (Google) over 5 months I had over 150 messages from Webmaster tools stating the Bot could not access my sites, a further 214 message from uptime robot telling me my sites were down (and sometimes not all at the same time??). with a uptime score of 73%

There customer service is non existent, each time telling me to upgrade to a bigger more expensive package.

You just have to look round the web on other review sites to realise what a bunch of cowboys this company really is.

The final straw for me came when 10 of my sites had their Mysql databases deleted over night, and when I asked them to roll them back was informed that they did not have back ups (unlike every other host I have ever used). also it took them 3 days to tell me this, after submitting 4 tickets.

I have all the evidence from uptime robot and Google, and their Mickey Mouse Support system copied and will be documenting my whole nightmare on my blog, as well as launching a legal battle against them for false advertising and in my opinion fraud.

I just hope this review (along with the 100 or so I have/am writing about them all over the web) will save other people from suffering as we did and the hands of these morons

Daniel O'Callaghan
http://www.webdesignmatters.com

It all looked good at first, even though the offered 7day trial was no longer honored as advertised, I signed up and quickly realized that my site was loading a lot faster than at godaddy's. Unforntunately, the honey moon quickly turned into a nightmare. There was a 4-5 week offline disaster, a server they said failed and after many excruciating days waiting for news, updates and a final back up of all sites, all account were moved to another server. But the new one was extremely slow. I asked for a transfer and that took another 2 weeks to accomodate. Now, another major screw up, my DNS records have been changed, by who, nobody tellls, sure wasn't me. The result is complete failure of all sites of mine to load, can't access emails, cpanel. I'm a bit upset with the service and also the support. Most of the time, the tech on the chat does not spell nor use grammar properly to the point that some sentences just don't even make any sense. They give you the run around first and only after insisting a lot do they look at other possible problems. First, it's got to be your network, your proxy, finally is a problem from their end. Extremely frustrating dealing with these people! hard to get resolve. Expect to wait n the chat for several minutes 15-20 min sometimes to get another word from them. If you just wait the chat will close itself. Just awful! I'll save yu from the name calling list I went through everytime I had to deal with them, and I have a list, enormous list of transcribed chat to prove my point. Never have I had to chat and email so much, Godaddy was too slow and kept getting malicious script injection no matter what I did, but never had my site offline nor do I have a list of emails to them like I do with Pacifichost. Discontent customer only 6 months and nothing but problems!