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Is PacificHost the host for you?
Last reviewed Sep 15, 2015
$ 4.99 / Month
This company hostings are terrible,always down I don't recommend and all to any business,because services too bad It's not worth at all ,If you want to buy excellent hosting or server with lower cost and high parformance service here is much more better arvixe.com
I have been using pacifichost.com for over a month now with a shared hosting account. It gives good service at an affordable price, with multiple ways to pay, even Paypal, monthly too, and they don't rip you off. Your in control of your service.
I am not a technical-minded person and they have walked me through everything I've needed to make my hosting experience with them a great experience. The sales and Technical are purely professional and timely. Thank them for being there. I hope they will continue this way.
The speeds I am experiencing are awesome!
I got everything I need, set up correctly!
I am very surprised after reading these reviews but then again I became a customer in Feburary of 2013 and they had just brought a new operations manager on, I think his name was John something or other. I have 3 VPS accounts and a dedicated server. Average uptime between them is 99.94%. I have only used support 5 times and each time I have had my issue resolved in a few hours. It's sad to see how the other guy was treated in his review but that sure isn't the case now. All I can say is if you haven't tried these guys, try them and if you have and have left, try again.
I signed up with pacifichost over 3 months ago. In my first week it wasn't that great as my website was down for an hour but it apparently was due to the nic card needing to be replaced. With that aside, the support is always there, which is an issue I had at my last host. Everytime I go on their website, and I've spammed their chats almost so they probably don't like me very much lol. Everytime I start a chat though they answer within like a minute so I appreciate always having somebody I can talk to on the site. Sometimes though they would ask me to submit a ticket, but that was for a whmcs install and a nameserver issue - but they replied like an hour later and set it all up.
I can't say they have the fastest network, or the best nic cards but gawd darnit they have the best support.
Oh, where to begin... I signed up for one year of web hosting, with unlimited disk space and bandwidth. I received a notice a few months in indicating I had 72 hours to delete files, or my hosting would be suspended. I contacted customer service to figure out what was going on, and was told that the issue was that they did not adequately prepare for that much data on a shared platform.
I figured that's only fair, I wasn't paying for long term storage, just web hosting. I deleted 80% of what I had uploaded just to be told a month later that I had 24 hours to delete files! This time I was told that large files were the issue, and that the quantity didn't matter!
I had a 9 hour outage, and it was only corrected because I waited 45 minutes for a representative to help (which took an additional hour and a half)
The final straw was then the AUTOMATIC billing was done incorrectly. They attempted to charge me $200 for data overages. On an unlimited plan. Save your money, and your patience for another host.
Further to my last review of Pacifichost we have moved all our websites to 123-reg hosting with exactly the same package features and also using cpanel.
Our websites are now all loading immediately (with Pacifichost they would take between 5 seconds and 20 seconds to load and 50% of the time they would not load at all)
I have also spent 6 days re-building the 10 sites that using OS-Class that had there databases deleted and whilst in conversation with 123-reg support realised without question what happened at pacific host.
Basically a member of their technical team had rebuilt the Apache server and switched of the GD library plugin which was essential to the OS-Classes ability to function, and in-turn ruined 6 months worth of hard development work, Search engine optimisation and customer engagement, as all sites had page one listing in very competitive niches, and as a direct result of poor load times, DNS errors and awful technical management all of the sites have now dropped from top 5 rankings to below page 10 rankings.
Although since moving the sites are gaining momentum again and heading up again.
Even when I confronted Pacific host support with my finding and a link to this review, and why I was leaving them, they have not responded in any way shape or form.
All I can say is DO NOT EVER host your websites with them, and when I read positive reviews about them, I can only assume that their marketing team have written them in order to make honest like the mine and the hundreds around the web who have experienced similar issues to me look unfounded.
One issue that rings true for me with every hosting company I still use (Pacific Host is not the only host I have had issues with in the Past) is UK or US based support, or your country of residence.
If a host's support is farmed overseas, you will have a very tough time a 5 min conversation will turn in to and hour long marathon of phonetics and you will end up smashing you head against the phone, as I did with Pacifichost on several occasions, when each time they gave me a scripted response, and lie then a request to upgrade my package to a more expensive one.
Although saying this I was paying for their top shared hosting package with unlimited space and bandwidth???? so upgrading would have been pointless
Anyway I wish you all luck in finding a reliable and honest host, and remember always read the review on great sites like this and try your best to read between the lines and the glowing reviews are sometimes written by these companies to hide the honest reviews, if it sounds to good to be true it usually is!!
I own several web design agencies and host over 1400 websites on 30 plus hosts around the globe, and have always favoured cpanel. At first glance I was impressed by their website and promises of uptime and superior customer service.
How wrong could I have been, I moved 11 websites from my hostgator plan (same price and features) and as always tracked their uptime with uptime robot and webmaster tools (Google) over 5 months I had over 150 messages from Webmaster tools stating the Bot could not access my sites, a further 214 message from uptime robot telling me my sites were down (and sometimes not all at the same time??). with a uptime score of 73%
There customer service is non existent, each time telling me to upgrade to a bigger more expensive package.
You just have to look round the web on other review sites to realise what a bunch of cowboys this company really is.
The final straw for me came when 10 of my sites had their Mysql databases deleted over night, and when I asked them to roll them back was informed that they did not have back ups (unlike every other host I have ever used). also it took them 3 days to tell me this, after submitting 4 tickets.
I have all the evidence from uptime robot and Google, and their Mickey Mouse Support system copied and will be documenting my whole nightmare on my blog, as well as launching a legal battle against them for false advertising and in my opinion fraud.
I just hope this review (along with the 100 or so I have/am writing about them all over the web) will save other people from suffering as we did and the hands of these morons
It all looked good at first, even though the offered 7day trial was no longer honored as advertised, I signed up and quickly realized that my site was loading a lot faster than at godaddy's. Unforntunately, the honey moon quickly turned into a nightmare. There was a 4-5 week offline disaster, a server they said failed and after many excruciating days waiting for news, updates and a final back up of all sites, all account were moved to another server. But the new one was extremely slow. I asked for a transfer and that took another 2 weeks to accomodate. Now, another major screw up, my DNS records have been changed, by who, nobody tellls, sure wasn't me. The result is complete failure of all sites of mine to load, can't access emails, cpanel. I'm a bit upset with the service and also the support. Most of the time, the tech on the chat does not spell nor use grammar properly to the point that some sentences just don't even make any sense. They give you the run around first and only after insisting a lot do they look at other possible problems. First, it's got to be your network, your proxy, finally is a problem from their end. Extremely frustrating dealing with these people! hard to get resolve. Expect to wait n the chat for several minutes 15-20 min sometimes to get another word from them. If you just wait the chat will close itself. Just awful! I'll save yu from the name calling list I went through everytime I had to deal with them, and I have a list, enormous list of transcribed chat to prove my point. Never have I had to chat and email so much, Godaddy was too slow and kept getting malicious script injection no matter what I did, but never had my site offline nor do I have a list of emails to them like I do with Pacifichost. Discontent customer only 6 months and nothing but problems!
I've been using PacificHost for a while now, 1 year and I would never use anyone else. As a matter of fact, a friend of mine owns his own hosting site and said I could use his for free, but I declined and stayed with PacificHost!
Their support is amazing, friendly, and never make you feel "stupid" like some others. Even their tech support guys who are so brilliant and solves issues in a matter or time. Also the live chat and phone support are great. I have no complaints at all.
At first I was skeptical but I quickly realized that pacific host has the best features built in for a shared host, by far. They have ffmpeg and encoders and everything! The upload speeds are incredible through their file manager and they have tons of software in fantastico deluxe that you can install with just one click.
Aside from all of that I have to say pacific host's support is simply ridiculous! I've sent support tickets at 4:00 am and gotten a response in around 30 minutes. During normal hours they respond in less than 30 minutes usually. James is a really nice guy and has helped me through a lot of problems with scripts that I've tried to load and such.
All in all, I'd recommend these guys to anyone looking for a solid hosting solution.
PacificHost provides hosting solutions for small and medium-sized businesses. With Web development and e-commerce services and a commitment to helping clients create the best possible Internet presence, PacificHost strives to simplify hosting for your website.
The Support Hub at PacificHost includes a knowledge base, video tutorials, and an easy system for submitting tickets directly to the tech staff. The Support Hub is staffed 24/7/365 with the goal of resolving issues as efficiently as possible. Live chat and telephone support are also available. All support is based in the U.S.A.
PacificHost offers shared unlimited*, shared business class, Virtual Private Server (VPS), dedicated server, and reseller hosting plans.
Shared unlimited* hosting is available for small and personal sites, and comes in Basic, Advanced, and Ultra plans.
These plans, designated Premium, Advantage, and Enterprise, cater to high-traffic needs for increased central processing unit (CPU) and random-access memory (RAM) capabilities.
Pacific Host specializes in Linux, although Windows is available on dedicated servers.
There are no hidden fees, as long as you choose the right plan for your needs and don’t have to pay for add-ons. The site lists prices for long billing cycles, so keep that in mind.
Yes, Pacific Host offers four dedicated server plans. The user can customize them.
All but the entry-level Basic plans come with a free domain if you sign a one-year contract.
Pacific Host handles domain registration as well.
Yes, a 30-day money back guarantee is available.
Yes, the company offers several VPS and fully managed VPS plans.
US-based phone support is available 24/7, as well as a 24/7 live chat service.
Pacific Host customer service and support are available only in English.
The company is headquartered in Anaheim, California, US.
Pacific host operates five data centers in the continental US, in California, Colorado and Nevada.
Pacific Host plans support PHP, Perl, CGI, Ruby on Rails, Python and more.
Yes, the company offers three customizable reseller hosting plans.
Yes. Pacific Host has an extensive affiliate program.
Website migration support is available free of charge.
Yes, the entry-level shared hosting plan should suffice.
The entry-level Basic plan supports up to five domains, so you should have no trouble running a few small sites on it.
Yes, the company offers the GoMobi Website Builder as an optional add-on.
The host received a number of security certificates and awards, so you should be covered.
Pacific Hosting plans are not specifically designed for e-commerce, but a number of e-commerce features are included, such as Cube Cart, OS Commerce Cart and Magento.
Yes. The company provides migration support free of charge.
Yes, free migration support is available.
Yes, Pacific Host offers five different SSL packages from multiple providers.
Shared plans come with unlimited storage and bandwidth, but some restrictions still apply.
Magento is supported on the top-tier shared hosting plan. Migration support is available.
Shared plans come with cPanel, while VPS plans come with cPanel and WHM.
Yes, PayPal is supported. Pacific Host also accepts MasterCard, VISA, American Express and Discover cards.
Pacific Host offers a 99.9% uptime guarantee.
The company has teamed up with StopTheHacker and SpamExperts to ensure security.
Yes. You can get CloudFlare optimized hosting plan, with expert CloudFlare support.
Yes, monthly payments are available on most plans.
Yes, ID protection is available as an add-on.
Yes. The company offers free daily backups.
It depends on your needs and traffic. Even the entry-level shared plan can support multiple sites, but if you have a lot of visitors, you may need something a bit more serious.
The entry-level Basic plan is limited to 25 email addresses, the mid-range Advanced plan supports 250 addresses, while the Ultimate plan supports an unlimited number of addresses.
No shared hosting plan is ever truly unlimited. Pacific Host reserves the right to take action if you use too much resources.
No such discounts appear to be available at this time.
It used to, but Adwords credit is no longer provided.
Yes. Pacific Host has an FFmpeg hosting plan with a 30-day risk free trial.
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