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10 Pair Networks Reviews:

Is Pair Networks the host for you?

Last reviewed Mar 1, 2016

Key features

  • MySQL
  • Dedicated IP
  • Mailing Lists

User Reviews - Total: 10

★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★★

We have been hosting multiple sites with PAIR for over 10 years. Everything was working well until we had to migrate to a new server for storage space. Here is the list of challenges we faced.

1. Support is Reactive Instead of Proactive - Instead of advising us to move to a new server, we continued to pay $32/month for 40gbs of storage and 100gbs of bandwidth. Similar hosts will provide a VPS for just $3 more. They also shut off a bunch of sites without informing us this was going to take place. Luckily those sites were no longer needed.

2. Overloaded servers - After threatening to move to a new host because of email outages and a slew of 500 errors, the rep told us the server was over capacity and to create more space would require too much work for them. Why did they put too many accounts on one server?

3. No cPanel - They use a proprietary FreeBSD setup making it impossible for us to diagnose PHP errors or apache server errors. It appears they also have no plans to move to cPanel.

4. Super Expensive - There are many cheaper hosting options available including a top-rated host called A2 hosting that includes a cPanel license. Not sure how PAIR networks is so expensive when they don't include standard licenses.

If PAIR continues their ways, they will be out of business in a few years. Working with mysql databases with PAIR is a headache. Being that mysql databases are becoming the mainstay, that is not good news for them. Their tech support is very weak. They throw bandaids at solutions but can't even tell you or show you an error log. If there is an error in the logs, they will attempt to correct the problem with configuration settings. Unfortunately, more effort needs to be applied to advising us on corrections we may need to make on our accounts or hosts.

Only use PAIR if you want a fully managed host and do not plan on hosting a heavy-traffic website. Because of their FreeBSD, they have to offer fully managed servers but unfortunately that removes some of the abilities to track down problems.

★★★★★
Support
★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

We have used pair for over a decade. The servers have generally been pretty responsive, except for mysql. Pair seem to overload their db servers, as we've had trouble with mysql being responsive over the years. However, their support is terrible, as evidenced by this interaction with them today:

This is a total joke of a hosting company. They decided a CMS was out of date on one of our sites, and then completely disabled the site without notifying anyone at our company first. They then sent an email telling us to update the CMS so the domain could be re-enabled.

However, pair.com completely removed all access to the site. We cannot connect via http or ftp in any fashion.

Now we are stuck moving a site to another host ASAP because we can't get anyone at pair on the phone (or email) to regain access to the site to update the CMS to their specifications.

A simple request to update the CMS with a couple of days to do so, would have been the responsible and courteous thing to do. We have had this happen on another host over the years, and that is how it was (properly) handled.

Unless you're ok with your host taking your site offline with no notice, completely removing your access and then being unresponsive to rectify the situation, stay away.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I started in 2000 with Pair networks with a personal web site on a basic account. In 2008, I created my business eCommerce. I gradually evolved on a VPS, and now in 2015 I am on a dedicated server. What about Pair after so many years? The support is top notch. The only concern appeared on the VPS because I had certainly share the machine's resources with one big website as mine, which slowed my sites in a dangerous manner. I asked for help to the sales department and Pair offered a customized quote for a dedicated server. Now, my sites have never been so fast. Once more time, Pair support is top notch.

★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Been with Pair for 10 years, leaving shortly due to an AWOL account advisor and poor, inconsistent support. Found the same server with more services for under half the price.

★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

I started with Pair in 1998 with a little $5.95 ftp-only account. They've grown along with my own business. They're very honest, and don't try to BS people with those cheesy 'unlimited bandwidth-unlimited disk space' come-ons.

★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

I've been hosting with Pair.com for 12 years and have been consistently impressed with the competence of their technical support and the reliability of their servers. Another reviewer noted that the shared hosting (which I use) is occasionally slow, and I have seen this happen, but it's quite rare. I'm considering moving my site to one of their VPS systems. I looked at some of the low priced options at other hosting companies but when I compared the fully managed options (pair provides only fully managed VPSs), Pair came out ahead on specs and price.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have been hosting our corporate website at Pair Networks since January of 2000. This is 2013 so I am obviously happy. I have had a dedicated server that they manage for around 5 or 6 years now. They are the masters of uptime as my server has gone over a year of uptime without a reboot or crash.

The only downside to pair networks is their email handling. I moved that off to google apps a couple of years ago and am very happy with that,

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Great uptime and excellent support with fast replies to requests. Their private self-hosted newsgroups are a goldmine of hints and tips.

★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I've used Pair for both shared and dedicated hosting for about seven years. Reliability is near-perfect: in fact, I don't recall any downtime at all in that time. Support for dedicated hosting issues is extremely quick and and generally helpful. With the shared hosting, I have experienced slow and somewhat unhelpful service.

★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

I´ve been with Pair since the beginning of time. VERY stable and very good server times. I would reccomend pair to anyone where stability is the #1 factor. Pricing is a little high but you get what you pay for here in life. Big plus for people with tonnes of domains as you can add unlimited amounts to each account. If you add 20 at a time they skip the setup fee.

Pair Networks

pair.com

Pair Networks Hosting

Since 1996, pair Networks has provided hosting services for businesses, educational institutions, bloggers, musicians, non-profits, and artists. With numerous high-volume customer sites, pair Networks serves billions of daily hits for customers in over 150 countries.

Support

The pair Networks website contains a large knowledge base where you can find FAQs, a glossary, and information about your particular account type. Unlimited* real-time support is available 24/7/365 via email, as well as by phone with certain plans. Technical and customer service staff are in the same location as the datacenters.

Features

Pair Networks offers shared, managed dedicated, and virtual private servers (VPS) hosting.

  • Top of the line, custom-built servers with continual upgrades
  • Specialization in the FreeBSD and Ubuntu operating systems
  • Uptime well in excess of 99.9%
  • Daily data backup for full recovery
  • Redundant network systems
  • You always maintain full control of your account with the Account Control Center
  • Most accounts provide command-line access to popular UNIX shells via Secure Shell (SSH)
  • Allowance of multiple domain names on 1 account
  • Options including Secure Sockets Layer (SSL), PHP Hypertext preprocessor (PHP), custom common gateway interface (CGI), additional mailboxes, MySQL databases, e-commerce software, and Internet merchant accounts
  • 100-day money back guarantee on most services
  • Plans may be upgraded or reconfigured at any time

Shared Hosting

Shared hosting plans come in four package levels and a high-volume storage package.

  • Email support on all packages, with phone support on upper 2 packages and high-volume storage package
  • Backups with all packages
  • 500 mailboxes
  • 10 additional file transfer protocol (FTP) logins
  • 5 mailing lists
  • Dedicated Internet protocol (IP) address
  • Package 1:
    • 15 GB disk space
    • 75 GB transfer
    • 15 MySQL databases
  • Package 2:
    • 30 GB disk space
    • 150 GB transfer
    • 30 MySQL databases
  • Package 3:
    • 60 GB disk space
    • 300 GB transfer
    • 60 MySQL databases
  • Package 4:
    • 80 GB disk space
    • 400 GB transfer
    • 80 MySQL databases
  • High Storage Volume Package:
    • 250 GB disk space
    • 600 GB transfer
    • 60 MySQL databases

Managed Dedicated Hosting

Dedicated hosting plans are fully managed, and available in Overstock, Entry or Professional Level, or Enterprise Class.

  • Phone and email support
  • Service Level Agreement (SLA)
  • Unlimited* mailboxes
  • 20 mailing lists
  • Dedicated IP address
  • Intel Dual Core and Xeon Quad Core and Hexa Core central processing units (CPU)
  • RAM from 4 GB DDR3 to 256 GB 1,333MHz ECC respectively
  • Hard drive range from standard 500 GB to enterprise 8 TB respectively
  • Transfer range from 500 GB to 10 TB respectively
  • ShadowDrive® Backup with all plans except Overstock
  • GigE Network Interface Card (NIC) with levels QS-3 and up
  • Enterprise Class QS-6 includes 2 dedicated servers

VPS Hosting

The VPS services are all fully managed, and available in levels named VPS-1 through VPS-4.

  • Phone and email support for all levels
  • Unlimited* mailboxes
  • 20 mailing lists
  • Dedicated IP address
  • Level VPS-1:
    • 40 GB expandable disk space
    • 400 GB transfer
    • 1.5 GB RAM
  • Level VPS-2:
    • 80 GB expandable disk space
    • 600 GB transfer
    • 3 GB RAM
  • Level VPS-3:
    • 140 GB expandable disk space
    • 800 GB transfer
    • 6 GB RAM
  • Level VPS-4:
    • 200 GB expandable disk space
    • 1000 GB transfer
    • 8 GB RAM

*When hosts describe anything as “unlimited,” it is typically boundless except in cases of abuse. A user may be charged a penalty or be required to subscribe to a more robust package if they are overburdening the servers.

Pros

  • Setup fees are often waived
  • Money back guarantee and no contracts
  • Wide range of pricing and service plans
  • Tech support 24/7/365
  • Company strives to make little environmental impact

Cons

  • Not all plans include support via telephone
  • Shared hosting plans are somewhat barebones
  • Potentially overwhelming amount of plan details.

The Verdict

Pair Networks is versatile, and able to meet the hosting needs of individuals with basic sites, as well as large businesses with heavy e-commerce traffic. Pricing is available for all kinds of budgets, though if you get a basic shared hosting plan, be aware that you may miss out on phone support and space. Fortunately, you may upgrade your account at any time.

Pair Networks Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Package 1 Dedicated IP MySQL Mailing Lists 15GB 75GB $5.47/month
Usual price:

Pair Networks Features

How does Pair Networks compare to their competitors?

Overall ★★★★
Support
★★★★
Features
★★★
Uptime
★★★★★
Value
★★★★★
Visit Pair Networks
Overall★★★★★
Overall★★★★★
Overall★★★★★
Overall★★★★
Overall★★★

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