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Is Pickaweb the host for you?
Last reviewed Jun 6, 2016
$ 3.86 / Month
Have had very few issueswith Pickaweb and any issues I had were dealt with promptly. All were actually related to something I did wrong and the guys were great at helping me out - especially when I wiped out a whole subdomain. Talking about the world ending. Not a problem for Pickaweb. Back up and running within an hour. Great service..
I needed help with my site today and spoke initially to Bradley who sorted everything out for me. Lter I had another problem with my cPanel and this time I chatted to Liam. Liam sorted my problem out within a minute!
I have the greatest confidence in Pickaweb support. They have never failed to solve whatever problems I have. This is something that you can't really put a price on when you are dealing with such complex issues.
I always find that Pickaweb are not only price competitive but also top class when it comes to back up. I am happy to recommend this company they will not dissappoint
I have an ongoing issue because my web site was compromised and consequently my email - vital for my small business. After a bit of back-and-forth, Adam has managed to help me brilliantly this morning. Thanks go out to him.
I'm still not out of the woods yet and I still need to establish how it happened - what role exactly does Pickaweb play in hosting my domain name for example? Should they spot the hack and suspend the site as they did when it happened a few years ago (they didn't this time)?
The live chat is very good - I'm a telephone person (I teach effective face-to-face communication for a living) so do find it rather frustrating.
Thanks again to Adam and Liam.
First of all I love that Pickaweb is a UK based company, I feel they're around when I am and listen. Every time I ask for help, I get instant responses using the online chat. They are also available out of hours. They then provide me with scripts of those conversations so I don't forget anything. I have only received excellent service. Today I contacted them to find out how to migrate and retain my old emails and they are taking over the whole process for me. For an amateur, they make me feel confident.
It has been a while since I have been into my account with Pickaweb and as a lay person found the access rather difficult. Also I needed to make an amendment to our contact page, Tim was very helpful and sent the links and the log on information that I needed..
Awesome support! being a technical dinosaur sometimes, I feel I have the support I need to keep my web and emails running beautifully. Very happy with pickaweb as any little questions I may have, someone is always on hand to answer and solve any glitches that arise. Very happy, thankyou
Pickaweb is a great service and very supportive if you have any problems with the website, hosting, cpanel and anythings else.
My experience with their customer support. They are awesome and very supportive. You can ask anything that you need help with the website and no matter how simple is it.
They can solve your issues with the website issue very easily.
Great service as value for money and support is excellent. The hosting plans provide the ability to host several sites in one space and the cloudflare feature helps optimise speed of your sites. Excellent. Setting up emails is easy and the instant chat feature on the site provides instant help if you need it.
support is excellent and the online chat is great, Liam who dealt with my issue couldn't have been more helpful and sorted my problem very promptly :) pickaweb has been fantastic over the years hosting our site and the web builder is great to use, a lot of our customers have said how professional it looks and I'm no web designer :)
First class support via chat and email 24 hours a day. Sounds like an add but have now been with Pickaweb for 3 years and although sometime things don't go to plan they are always there to help and invariable solve the situation. All the features needed for my reseller and vps accounts.
When needed, Pickaweb's support is always easy to get hold of and in my experience they are always really helpful in sorting out whatever problem I may have. I can usually measure any problems being resolved in minutes rather than the hours or days that I've experienced at other companies elsewhere.
Amazing support - very fast with response to online chat and resolved my problems every time! I am new to setting up domains and websites and was therefore very thankful to receive such great support. I would not hesitate to recommend Pickaweb to anyone and feel they offer the best overall package to anyone.Thank-you for your patience...
Liam did an excellent job this afternoon in helping me a problem I was encountering with a Wordpress 4.5 upgrade. He maanged to sort the problem whilst I was online and everything is running perfectly. As always, I find myself praising Pickaweb's superb customer service. It's why I've been a customer for so many years.
The help and quality of service I get from Pickaweb and their staff is always nothing less than fantastic. The tech guys are very knowledgeable, helpful, fun and quick to respond and the service is very cheap!
I can only ever recommend Pickaweb for the best hosting and tech support in the UK.
I've used a few hosting services and often been frustrated by waiting for a reply from support which, when it comes is in gobble-de-gook-speak. The great thing about Pickaweb is the 24hr support Most things are sorted in minutes and even complex things done in a day.
Also, we have been able to host 3 domains while paying one fee. Great.
I've been a customer for over 10 years and the support is great. Normally when I contact them I discover that the issue is something that I have set incorrectly so not really their fault but they very quickly spot my error and help me out. great service at a reasonable cost too.
Approached pickaweb with a technical issue. I used the website live chat service and an operator stayed live whilst everything was sorted out. Choosing Pickaweb for web hosting services is a no brainer. Cost and customer service is second to none. Will recommend to anyone who is looking for reliable hosting
The support is always excellent, they are always able to fix any problems that have arisen and offering advice on what to do to stop the issues happening again or what could be done for other domains that are set up. I am always able to get through on the online chat which is helpful as you do not have to spend a long time on the phone and can continue to work on other tasks while getting support.
I'm a newbie and have taken out a resellers package. I decided to go with picaweb as they seemed big on support and value for money. I tested out support before i signed up and got REALLY quick response times from telephone calls, email and live chat.
Since i' signed up i've had to call on support a few times and have always had a quick and satisfactory result. Knowing i have helpful support is a godsend to a novice like myself.
Hats off to pickaweb and the support they provide.
The prices offered are exceptionally competitive, given the range of services they can provide. The features offered from within the control panel are extensive, and the entire set-up is easy enough for a novice to understand, but also thorough enough for a network professional. The customer support is second to none, and from my own personal experiences so far, I cannot recommend Pickaweb highly enough - to the point where I'm now registering a second domain with them. They are outstanding!
I can definitely recommend working with Pickaweb, especially for their technical support team. It is absolutely efficent, mostly every time. It is rare they cannot help you extremly well...
I have to say I tried cheaper services because of the much lower price and I went back with Pickaweb because of the bad technical service they other companies offered....
Really happy with them.
I have been a customer of Pickaweb for over 5 years and have always found their support outstanding and professional. I would have no hesitation in recommending Pickaweb as they truly are value for money. It's also great to speak to someone in the UK should I need one to one information or advice.
Great business that works silently in the background ensuring that we continue to offer an exceptional service! Always on hand to help and assist in every and any possible :-) No matter how many time, nor how complicated the issues is it always gets resolved promptly, professionally and politely! Top Draw
After setting up I have had a couple of queries about emailing limits and remote database connection and they have both been dealt with very quickly. Very impressed with the online chat response.
Have moved a site from 1and1 and the difference in the level of support is truly remarkable.
online chat is superb. questions answered instantly. worth its weight in gold when you need help.
I have tried plenty of other hosting tools with FAQ's email help and the like. These never answer your specific questions and are extremely frustrating.
I would recommend pickaweb to anyone specifically for this reason.
We have been using PickaWeb for a number of years and they are always available for support, there is hardly ever any downtime, and they would be very hard to beat on value for money. The staff are always helpful and polite, and have great patience.I would recommend them highly,.
I am very much a novice when it comes to websites, yet I have had no problem purchasing a domain name, hosting pack and creating my own website. Pickaweb has given me lots of solid support when needed and nothing is too much trouble. I highly recommend this hosting company.
I have only had dealings with one support member; Liam, who is either extremely busy or I'm just fortunate. Either way, result.
I chose pickaweb hosting to put there a web store for my small business. I can't complain, everything works fine like it should do. I found there the best customer service I have ever received. Immediate and accurate answers over their live chat. Very helpful staff. The role model to others. Fully recommended!
I have dealt with Pickaweb for about 10 years now and they have always managed to solve any problems I have had, or provide domains and web related services with excellent customer support and great value for money. The online help is very efficient and available 24/7 which is very important as I work away from a computer all day and need to be able to sort problems after normal working hours.
Value for money. Quick response time whenever I have a problem and in the five years I've use Pickaweb, I've never had a problem that didn't get resolved no matter how simple or complex it was. As for down time. Never an issue. I couldn't recommend Pickaweb enough. If you want a reliable, friendly service but also need to watch your budget, you can't go wrong. Pickaweb is my choice.
Pickaweb is my go-to domain and hosting provider for all the websites I manage, my own and my clients'. They offer value for money, all the functionality I need, an account management website/interface which is simple to navigate and to find what I need when I need it - but where they really shine is with their outstanding support and customer service. Whatever happens they are always just a chat away and I've never had an issue that hasn't been solved within minutes, whether account/billing or technical. I highly recommend them and I wouldn't use anyone else.
Used Pickaweb for years never had a problem support is 1st class everything I need running multiple sites under one reseller account. They have always given me honest advise about what service would be best suited for me.Big plus being in the UK as well, I wouldn't go anywhere else for my hosting.
Does the job as should be done . Helpful support . Any problem I had I received assistance with and all the time got issues sorted out.
I do ask often questions as I am quite new in web development so they did well for me .
My website is responsive and never down as far as I can see .
I am happy with the hosting plan as well.
Affordable and simple website builder with excellent support. The most basic package allows you complete website control without any annoying adverts being placed on your website, you can connect your domain, add a favicon and have access to a load of templates! Every time I've contacted the support team they have resolved my issues quickly, would definitely recommend!
Best support ever seen...some prices are high but quality is great :)
i have more than 50 domin with them... i have ZERO negative coments to say...
they are the best team...i have work with diferent...this one is unique.
i have reseller account since 3 years i left others and join pickaweb...im staying here as long as pickaweb give that same service :)
How do you value or rate a hosting company? Not by what others say, not by you having 99.99% uptime. But by them been their for you when you need them the most. A service I normally would pay for, I was given for free because it was a life saver at that very moment. They were their when I needed them the most. Thanks LIAM. You literally saved my ass
Great, efficient and helpful and good value for money hosting and domains. I have been with Pickaweb for many years now and would definitely recommend them. They are always available and their on-line chat helpline is fantastic when stuck with any on-line issues. Their tools for building the website are easy to use, with good clear instructions for use.
Website is mainly to give information to our social club members, so requires updating most days. Very rarely is the site down. Ony problem I have encountered is with RVSItebuilder which prevents me from accessing on a regular basis. However, after a quick email to support the problem is usually fixed within a few hours
Each time I have had a problem with my website or domain name Pickaweb staff have never failed to deliver since I started with them a year ago. This time I thought I had totally lost my website and had even consulted a friend who knows quite a lot about running websites. Guess what? Liam from Pickaweb sorted the problem in seconds. I was quite impressed again. Well done guys keep up the excellent service you provide.
Good support 24/7 , live chat helpful support team. Good reporting tools and 3 rd party software. Lots of video and tutorials on web apps. Help pages are generally easy to find. Generally pretty easy to use for the novice. Haven't had any down time so far , very happy. 2nd web site with them
Not being technically gifted I've found the support team absolutely brilliant. Quick to answer and very quick to solve any problems. I did a lot of searching for a new hosting package and it looks like I've chosen the right one as the cost was one of the best and it is a UK based company. Marvellous.
Honestly, having used many companies over the years for various sites and projects, Pickaweb is by far THE best! anyone can be a hosting company, but to be the best you need world class, non sarcastic tech support and customer service and pickaweb just outshines everyone else by miles and miles.
Always on hand when I need, literally 24 hours a day as we do work round the clock.
Even hold and restore backups of our files as and when we bump into a crisis.
We have a number of domains and fixed IP's. Pickaweb really can adapt to our needs. We have to move away from Go-Daddy as they didn't understand our requirements of a fixed public IP for outbound applications.
Excellent service and highly recommended, Worth every penny.
I'm new to hosting and with the extra help and support provided by the Tech team has been so valuable. Step by step breakdown of what I need to do and how it should be done. Any issues have been resolved very quickly and in a friendly manner.
Pickaweb provide a service that, although not perfect, gives results you would not achieve with other providers. For example. I just had a problem accessing my webmail. Through Pickaweb's online chat I had the problem sorted within five minutes. No fuss.
I've never had an issue with downtime on my website, and when I was cluelessly setting up the website, Pickaweb's online tech team helped me with some set-up issues which were beyond their area of responsibility.
I have been with Pickaweb for nearly 15 years. In all that time any help needed has been easily forthcoming and superbly dealt with. I switched to VPN server last year and have been delighted with the backup service. Cannot fault them. They have always been there even late at night. Super value for money too.
Pickaweb have an amazing chat support system.They were very helpful and went beyond all means to answer all my questions!
I would recommend them as they have resolved all my issues regarding migrating a domain and hosting. Now that I have switched over to Pickaweb I am 100% sure I will never leave!
Pickaweb has the best customer service I have come across in a webhost. Their chat support can do anything! Instantly. Resolve simple and complicated issues - help the untrained to set things up properly - sing, dance and wash up maybe too!! I've been really impressed. They are a professional bunch and treat every question - no matter how daft - with care and attention. Their client area and control panel are crystal clear and well supported. I am delighted with every aspect of their service so far.
When I have an issue, night or day, they are there 24hrs a day to help. The solutions to problems are resolved in a speedy time. I am an amateur and have managed to generate a great looking and well functioning website through Pickaweb. Sometimes I feel I am asking a basic question - that i perhaps should know - but they are cool with that and resolve it. Great job guys!
Good service. I had problems with my website. I was contacted with service support and they solve problems in my website. I am client of this company about five years and I am glad that find good host provider. In my future I am planing made more websites which will valid in UK. I will use service of Pickaweb.
Pickaweb is a London-based web hosting company. They were founded in 1999, and are one of the UK’s oldest hosting companies. They now host tens of thousands of websites, serving primarily UK-based small and medium sized businesses, as well as personal bloggers.
Pickaweb offers several tiers of shared hosting, two different types of VPS plans at multiple service levels, dedicated servers, and reseller hosting plans.
Shared hosting plans are available in several tiers, each with higher limits on usage and performance. They are also larger groups of service offerings. Basic shared hosting packages use conventional hardware, while Premium shared hosting packages run on better machines equipped with Solid State Drives (SSD).
All of Pickaweb’s VPS offerings are “cloud based” (though some of their technical marketing copy is a little confusing on this point). This means that their VPS plans are not running on single machines (“bare metal”), but are deployed on a cloud, or cluster of scalable computing resources. VPS hosting packages, which are available in several usage-defined tiers, are available in conventional and SSD plans.
Pickaweb offers a small pre-configured selection of dedicated server plans, and they also allow for custom rigs.
They also offer reseller hosting packages, for customers who want to set up their own UK-based hosting company.
VPS and Dedicated server plans from Pickaweb have the option of full server management service.
All of Pickaweb’s servers are in London, putting them close to a major center of world finance and business. This is also ideal for UK-based companies serving content to a primarily local audience.
The physical building features multiple redundancy in protected power, HVAC, fire suppression, network connectivity and on-site armed security. It operates on 100% sustainable energy.
Pickaweb uses high-end Dell servers, with Intel Xeon E3-1220v3 processors. Some plans come with Solid State Drives (SSD).
Pickaweb’s customers enjoy 24 support via phone, email, and live chat. There is also an extensive knowledgebase and a set of tutorial videos available.
Pickaweb’s datacenter is physically very secure, and its network is protected by several layers of security and redundancy.
Some web hosting plans include premium daily backup service, with CPanel-based restore, but not all plans include this feature.
Pickaweb offers a 99.9% uptime guarantee, subject to the usual restrictions:
Pickaweb is a little more expensive than US-based hosting companies providing similar services, but is fairly inline with other UK and European-based hosting companies. If you are serving content and web apps to that market, it makes sense to pay to have a datacenters closer to your audience.
All major credit cards are accepted, as well as PayPal.
US-based customers who are used to zero sales tax on web hosting and other services might be surprised by the VAT (Value Added Tax). This is a form of sales tax used in the UK and most other European countries. It is not a strict percentage on final sale price, but is based on the margins. (That is, two products at the same price to you might have different VATS, and therefore different costs).
Some web hosting companies include the VAT in their advertised pricing, but Pickaweb does not. It is therefore important to get information on final, VAT-included pricing before making a decision about which hosting company to use.
Pickaweb is a high quality hosting company suitable for a variety of use cases where the primary audience is based in the UK. This is includes British bloggers and publishers, London-based financial industry businesses, and developers of app targeting the UK market.
Pickaweb offers several tiers of shared hosting plans, as well as VPS, cloud-based virtual servers (which is, essentially, VPS), dedicated servers, and reseller hosting.
Pickaweb accepts all major credit cards, and also PayPal.
Yes. Annual plans have a lower monthly cost than month-to-month plans. Biennial plans are an even better value.
Yes, on most plans. The lowest tier of shared hosting does not allow for monthly billing.
Most shared hosting plans are available for monthly, annually, and biennially billing. The lowest tier of shared hosting can be paid for quarterly, annually, or biennially. VPS and Dedicates hosting plans have billing options of monthly, quarterly, and annually.
Yes. Pickaweb plans come with a 30-day money back guarantee. (This does not apply to Dedicated Servers.)
Pickaweb offers 24/7 technical support via phone, live chat, and email. They also have a comprehensive knowledge base and extensive video tutorials.
Yes. Free domain names are only free during the first year.
Yes. Almost all of Pickaweb's retail hosting plans include a free domain name. The lowest tier of shared hosting does not include a domain name, though.
SSD, or solid state drive, is a type of hard drive. Conventional computers have spinning disk drives (most people have these in their desktop and laptop computers). SSD, similar to the type of storage used in USB Flash Drives, is much faster than conventional spinning disks. But it is also much more expensive. If you need faster loading times, and can afford it, SSD hosting plans are usually a better option.
VPS and Cloud Hosting are (usually) interchangeable terms. Pickaweb uses "Cloud hosting" to refer to their VPS plans that are built with Solid State Drive (SSD) storage.
That depends on what you need. If you are setting up a personal blog, or a simple website for a small businesses or local non-profit, then one of the shared hosting plans is probably right for you. If you are setting up an enterprise web server (a server for internal use in a large company), a high-traffic site, a SaaS web application, or another type of site that either will generate a lot of traffic or require a lot of custom set up, then a VPS (or cloud-based) plan is usually the right choice. People who need dedicated server equipment usually know they need it. This is often used for the same purposes as VPS, but when there are specific custom requirements about hardware configuration or security.
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