Add Your Review for Pickaweb

85 Pickaweb Reviews:

Is Pickaweb the host for you?

Last reviewed Jun 6, 2016

Key features

  • PHP
  • WordPress
  • MySQL
  • Perl
  • cPanel
  • Linux

User Reviews - Total: 85

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Have had very few issueswith Pickaweb and any issues I had were dealt with promptly. All were actually related to something I did wrong and the guys were great at helping me out - especially when I wiped out a whole subdomain. Talking about the world ending. Not a problem for Pickaweb. Back up and running within an hour. Great service..

Declan Barry

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I needed help with my site today and spoke initially to Bradley who sorted everything out for me. Lter I had another problem with my cPanel and this time I chatted to Liam. Liam sorted my problem out within a minute!
I have the greatest confidence in Pickaweb support. They have never failed to solve whatever problems I have. This is something that you can't really put a price on when you are dealing with such complex issues.
I always find that Pickaweb are not only price competitive but also top class when it comes to back up. I am happy to recommend this company they will not dissappoint

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I have an ongoing issue because my web site was compromised and consequently my email - vital for my small business. After a bit of back-and-forth, Adam has managed to help me brilliantly this morning. Thanks go out to him.

I'm still not out of the woods yet and I still need to establish how it happened - what role exactly does Pickaweb play in hosting my domain name for example? Should they spot the hack and suspend the site as they did when it happened a few years ago (they didn't this time)?

The live chat is very good - I'm a telephone person (I teach effective face-to-face communication for a living) so do find it rather frustrating.

Thanks again to Adam and Liam.

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First of all I love that Pickaweb is a UK based company, I feel they're around when I am and listen. Every time I ask for help, I get instant responses using the online chat. They are also available out of hours. They then provide me with scripts of those conversations so I don't forget anything. I have only received excellent service. Today I contacted them to find out how to migrate and retain my old emails and they are taking over the whole process for me. For an amateur, they make me feel confident.

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★★★★

It has been a while since I have been into my account with Pickaweb and as a lay person found the access rather difficult. Also I needed to make an amendment to our contact page, Tim was very helpful and sent the links and the log on information that I needed..

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Awesome support! being a technical dinosaur sometimes, I feel I have the support I need to keep my web and emails running beautifully. Very happy with pickaweb as any little questions I may have, someone is always on hand to answer and solve any glitches that arise. Very happy, thankyou

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Pickaweb is a great service and very supportive if you have any problems with the website, hosting, cpanel and anythings else.

My experience with their customer support. They are awesome and very supportive. You can ask anything that you need help with the website and no matter how simple is it.

They can solve your issues with the website issue very easily.

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Great service as value for money and support is excellent. The hosting plans provide the ability to host several sites in one space and the cloudflare feature helps optimise speed of your sites. Excellent. Setting up emails is easy and the instant chat feature on the site provides instant help if you need it.

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support is excellent and the online chat is great, Liam who dealt with my issue couldn't have been more helpful and sorted my problem very promptly :) pickaweb has been fantastic over the years hosting our site and the web builder is great to use, a lot of our customers have said how professional it looks and I'm no web designer :)

★★★★★
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★★★★★

First class support via chat and email 24 hours a day. Sounds like an add but have now been with Pickaweb for 3 years and although sometime things don't go to plan they are always there to help and invariable solve the situation. All the features needed for my reseller and vps accounts.

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Pickaweb

pickaweb.co.uk Location: UK Founded: 2000

Pickaweb Web Hosting

Pickaweb is a London-based web hosting company. They were founded in 1999, and are one of the UK’s oldest hosting companies. They now host tens of thousands of websites, serving primarily UK-based small and medium sized businesses, as well as personal bloggers.

Services and Specialties

Pickaweb offers several tiers of shared hosting, two different types of VPS plans at multiple service levels, dedicated servers, and reseller hosting plans.

Shared hosting plans are available in several tiers, each with higher limits on usage and performance. They are also larger groups of service offerings. Basic shared hosting packages use conventional hardware, while Premium shared hosting packages run on better machines equipped with Solid State Drives (SSD).

All of Pickaweb’s VPS offerings are “cloud based” (though some of their technical marketing copy is a little confusing on this point). This means that their VPS plans are not running on single machines (“bare metal”), but are deployed on a cloud, or cluster of scalable computing resources. VPS hosting packages, which are available in several usage-defined tiers, are available in conventional and SSD plans.

Pickaweb offers a small pre-configured selection of dedicated server plans, and they also allow for custom rigs.

They also offer reseller hosting packages, for customers who want to set up their own UK-based hosting company.

VPS and Dedicated server plans from Pickaweb have the option of full server management service.

Datacenters and Technology

All of Pickaweb’s servers are in London, putting them close to a major center of world finance and business. This is also ideal for UK-based companies serving content to a primarily local audience.

The physical building features multiple redundancy in protected power, HVAC, fire suppression, network connectivity and on-site armed security. It operates on 100% sustainable energy.

  • 24/7/365 on-site security team
  • Dedicated N+N in line UPS arrangement
  • Centralized N+1 HV diesel standby generators with 72 hours on-site fuel capacity
  • 6 self-contained Data Halls within main facility
  • Diversity of carriers offering fully resilient connectivity
  • Diverse fiber entry points to site
  • 3-meter high perimeter fence
  • Manned vehicle entry gate to site
  • Internal and External IP CCTV complete site coverage
  • Leak detection system
  • Online ‘realtime’ interactive environmental monitoring system
  • Biometric entry system
  • Full authentication & access policy control
  • Security bollards at building perimeter
  • Secure on-site parking bays
  • Centralized N+1 water mist fire suppression system with VESDA detection
  • Free-cooling features in environmental infrastructure
  • Effective metering and monitoring

Pickaweb uses high-end Dell servers, with Intel Xeon E3-1220v3 processors. Some plans come with Solid State Drives (SSD).

Support and Customer Service

Pickaweb’s customers enjoy 24 support via phone, email, and live chat. There is also an extensive knowledgebase and a set of tutorial videos available.

Security and Backups

Pickaweb’s datacenter is physically very secure, and its network is protected by several layers of security and redundancy.

Some web hosting plans include premium daily backup service, with CPanel-based restore, but not all plans include this feature.

Uptime Guarantees

Pickaweb offers a 99.9% uptime guarantee, subject to the usual restrictions:

  • Pickaweb is not responsible for downtime caused by user action or user negligence
  • Pickaweb is not responsible for downtime caused by third party apps or upstream providers
  • Regularly scheduled maintenance does not count against downtime

Costs and Payment Policies

Pickaweb is a little more expensive than US-based hosting companies providing similar services, but is fairly inline with other UK and European-based hosting companies. If you are serving content and web apps to that market, it makes sense to pay to have a datacenters closer to your audience.

All major credit cards are accepted, as well as PayPal.

Value Added Tax

US-based customers who are used to zero sales tax on web hosting and other services might be surprised by the VAT (Value Added Tax). This is a form of sales tax used in the UK and most other European countries. It is not a strict percentage on final sale price, but is based on the margins. (That is, two products at the same price to you might have different VATS, and therefore different costs).

Some web hosting companies include the VAT in their advertised pricing, but Pickaweb does not. It is therefore important to get information on final, VAT-included pricing before making a decision about which hosting company to use.

Summary / Conclusions

Pickaweb is a high quality hosting company suitable for a variety of use cases where the primary audience is based in the UK. This is includes British bloggers and publishers, London-based financial industry businesses, and developers of app targeting the UK market.

Pickaweb Hosting Plans

Hosting Plan Features Disk Space Bandwidth Price
Fast VPS 1 WordPress PHP Fedora Ubuntu Debian PostgreSQL 2TB 25GB $13.38/month
Usual price:
Budget PostgreSQL Python Linux cPanel Perl MySQL 5GB 30GB $3.86/month
Usual price:
Starter WordPress PostgreSQL Python Linux cPanel Perl 8GB 50GB $6.19/month
Usual price:
Pro WordPress PostgreSQL Python Linux cPanel Perl 25GB Unlimited $10.85/month
Usual price:

Pickaweb Frequently Asked Questions

Pickaweb Features

All Features

  • 4images
  • BBClone
  • bbPress
  • Beehive
  • BuddyPress
  • CakePHP
  • CentOS
  • Cloud
  • CloudLinux
  • Debian
  • Fedora
  • Media
  • OnApp
  • OpenStack
  • PostgreSQL
  • SHOUTcast
  • Streaming Audio/Video
  • Ubuntu
  • VPS

How does Pickaweb compare to their competitors?

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More Pickaweb reviews

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When needed, Pickaweb's support is always easy to get hold of and in my experience they are always really helpful in sorting out whatever problem I may have. I can usually measure any problems being resolved in minutes rather than the hours or days that I've experienced at other companies elsewhere.

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Amazing support - very fast with response to online chat and resolved my problems every time! I am new to setting up domains and websites and was therefore very thankful to receive such great support. I would not hesitate to recommend Pickaweb to anyone and feel they offer the best overall package to anyone.Thank-you for your patience...

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Liam did an excellent job this afternoon in helping me a problem I was encountering with a Wordpress 4.5 upgrade. He maanged to sort the problem whilst I was online and everything is running perfectly. As always, I find myself praising Pickaweb's superb customer service. It's why I've been a customer for so many years.

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The help and quality of service I get from Pickaweb and their staff is always nothing less than fantastic. The tech guys are very knowledgeable, helpful, fun and quick to respond and the service is very cheap!
I can only ever recommend Pickaweb for the best hosting and tech support in the UK.

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I've used a few hosting services and often been frustrated by waiting for a reply from support which, when it comes is in gobble-de-gook-speak. The great thing about Pickaweb is the 24hr support Most things are sorted in minutes and even complex things done in a day.
Also, we have been able to host 3 domains while paying one fee. Great.

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I've been a customer for over 10 years and the support is great. Normally when I contact them I discover that the issue is something that I have set incorrectly so not really their fault but they very quickly spot my error and help me out. great service at a reasonable cost too.

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Approached pickaweb with a technical issue. I used the website live chat service and an operator stayed live whilst everything was sorted out. Choosing Pickaweb for web hosting services is a no brainer. Cost and customer service is second to none. Will recommend to anyone who is looking for reliable hosting

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The support is always excellent, they are always able to fix any problems that have arisen and offering advice on what to do to stop the issues happening again or what could be done for other domains that are set up. I am always able to get through on the online chat which is helpful as you do not have to spend a long time on the phone and can continue to work on other tasks while getting support.

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I'm a newbie and have taken out a resellers package. I decided to go with picaweb as they seemed big on support and value for money. I tested out support before i signed up and got REALLY quick response times from telephone calls, email and live chat.
Since i' signed up i've had to call on support a few times and have always had a quick and satisfactory result. Knowing i have helpful support is a godsend to a novice like myself.
Hats off to pickaweb and the support they provide.

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The prices offered are exceptionally competitive, given the range of services they can provide. The features offered from within the control panel are extensive, and the entire set-up is easy enough for a novice to understand, but also thorough enough for a network professional. The customer support is second to none, and from my own personal experiences so far, I cannot recommend Pickaweb highly enough - to the point where I'm now registering a second domain with them. They are outstanding!

★★★★
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I can definitely recommend working with Pickaweb, especially for their technical support team. It is absolutely efficent, mostly every time. It is rare they cannot help you extremly well...

I have to say I tried cheaper services because of the much lower price and I went back with Pickaweb because of the bad technical service they other companies offered....

Really happy with them.

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I have been a customer of Pickaweb for over 5 years and have always found their support outstanding and professional. I would have no hesitation in recommending Pickaweb as they truly are value for money. It's also great to speak to someone in the UK should I need one to one information or advice.

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Great business that works silently in the background ensuring that we continue to offer an exceptional service! Always on hand to help and assist in every and any possible :-) No matter how many time, nor how complicated the issues is it always gets resolved promptly, professionally and politely! Top Draw

★★★★★
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After setting up I have had a couple of queries about emailing limits and remote database connection and they have both been dealt with very quickly. Very impressed with the online chat response.
Have moved a site from 1and1 and the difference in the level of support is truly remarkable.

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online chat is superb. questions answered instantly. worth its weight in gold when you need help.

I have tried plenty of other hosting tools with FAQ's email help and the like. These never answer your specific questions and are extremely frustrating.

I would recommend pickaweb to anyone specifically for this reason.

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We have been using PickaWeb for a number of years and they are always available for support, there is hardly ever any downtime, and they would be very hard to beat on value for money. The staff are always helpful and polite, and have great patience.I would recommend them highly,.

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I am very much a novice when it comes to websites, yet I have had no problem purchasing a domain name, hosting pack and creating my own website. Pickaweb has given me lots of solid support when needed and nothing is too much trouble. I highly recommend this hosting company.
I have only had dealings with one support member; Liam, who is either extremely busy or I'm just fortunate. Either way, result.

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I chose pickaweb hosting to put there a web store for my small business. I can't complain, everything works fine like it should do. I found there the best customer service I have ever received. Immediate and accurate answers over their live chat. Very helpful staff. The role model to others. Fully recommended!

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I have dealt with Pickaweb for about 10 years now and they have always managed to solve any problems I have had, or provide domains and web related services with excellent customer support and great value for money. The online help is very efficient and available 24/7 which is very important as I work away from a computer all day and need to be able to sort problems after normal working hours.

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Value for money. Quick response time whenever I have a problem and in the five years I've use Pickaweb, I've never had a problem that didn't get resolved no matter how simple or complex it was. As for down time. Never an issue. I couldn't recommend Pickaweb enough. If you want a reliable, friendly service but also need to watch your budget, you can't go wrong. Pickaweb is my choice.

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Pickaweb is my go-to domain and hosting provider for all the websites I manage, my own and my clients'. They offer value for money, all the functionality I need, an account management website/interface which is simple to navigate and to find what I need when I need it - but where they really shine is with their outstanding support and customer service. Whatever happens they are always just a chat away and I've never had an issue that hasn't been solved within minutes, whether account/billing or technical. I highly recommend them and I wouldn't use anyone else.

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Used Pickaweb for years never had a problem support is 1st class everything I need running multiple sites under one reseller account. They have always given me honest advise about what service would be best suited for me.Big plus being in the UK as well, I wouldn't go anywhere else for my hosting.

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Does the job as should be done . Helpful support . Any problem I had I received assistance with and all the time got issues sorted out.
I do ask often questions as I am quite new in web development so they did well for me .
My website is responsive and never down as far as I can see .
I am happy with the hosting plan as well.

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★★★★★

Affordable and simple website builder with excellent support. The most basic package allows you complete website control without any annoying adverts being placed on your website, you can connect your domain, add a favicon and have access to a load of templates! Every time I've contacted the support team they have resolved my issues quickly, would definitely recommend!

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Best support ever seen...some prices are high but quality is great :)
i have more than 50 domin with them... i have ZERO negative coments to say...
they are the best team...i have work with diferent...this one is unique.
i have reseller account since 3 years i left others and join pickaweb...im staying here as long as pickaweb give that same service :)

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How do you value or rate a hosting company? Not by what others say, not by you having 99.99% uptime. But by them been their for you when you need them the most. A service I normally would pay for, I was given for free because it was a life saver at that very moment. They were their when I needed them the most. Thanks LIAM. You literally saved my ass

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Great, efficient and helpful and good value for money hosting and domains. I have been with Pickaweb for many years now and would definitely recommend them. They are always available and their on-line chat helpline is fantastic when stuck with any on-line issues. Their tools for building the website are easy to use, with good clear instructions for use.

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Website is mainly to give information to our social club members, so requires updating most days. Very rarely is the site down. Ony problem I have encountered is with RVSItebuilder which prevents me from accessing on a regular basis. However, after a quick email to support the problem is usually fixed within a few hours

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Each time I have had a problem with my website or domain name Pickaweb staff have never failed to deliver since I started with them a year ago. This time I thought I had totally lost my website and had even consulted a friend who knows quite a lot about running websites. Guess what? Liam from Pickaweb sorted the problem in seconds. I was quite impressed again. Well done guys keep up the excellent service you provide.

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Good support 24/7 , live chat helpful support team. Good reporting tools and 3 rd party software. Lots of video and tutorials on web apps. Help pages are generally easy to find. Generally pretty easy to use for the novice. Haven't had any down time so far , very happy. 2nd web site with them

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Not being technically gifted I've found the support team absolutely brilliant. Quick to answer and very quick to solve any problems. I did a lot of searching for a new hosting package and it looks like I've chosen the right one as the cost was one of the best and it is a UK based company. Marvellous.

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Honestly, having used many companies over the years for various sites and projects, Pickaweb is by far THE best! anyone can be a hosting company, but to be the best you need world class, non sarcastic tech support and customer service and pickaweb just outshines everyone else by miles and miles.

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Always on hand when I need, literally 24 hours a day as we do work round the clock.
Even hold and restore backups of our files as and when we bump into a crisis.
We have a number of domains and fixed IP's. Pickaweb really can adapt to our needs. We have to move away from Go-Daddy as they didn't understand our requirements of a fixed public IP for outbound applications.

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Excellent service and highly recommended, Worth every penny.

I'm new to hosting and with the extra help and support provided by the Tech team has been so valuable. Step by step breakdown of what I need to do and how it should be done. Any issues have been resolved very quickly and in a friendly manner.

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Pickaweb provide a service that, although not perfect, gives results you would not achieve with other providers. For example. I just had a problem accessing my webmail. Through Pickaweb's online chat I had the problem sorted within five minutes. No fuss.
I've never had an issue with downtime on my website, and when I was cluelessly setting up the website, Pickaweb's online tech team helped me with some set-up issues which were beyond their area of responsibility.

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I have been with Pickaweb for nearly 15 years. In all that time any help needed has been easily forthcoming and superbly dealt with. I switched to VPN server last year and have been delighted with the backup service. Cannot fault them. They have always been there even late at night. Super value for money too.

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Pickaweb have an amazing chat support system.They were very helpful and went beyond all means to answer all my questions!
I would recommend them as they have resolved all my issues regarding migrating a domain and hosting. Now that I have switched over to Pickaweb I am 100% sure I will never leave!

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Pickaweb has the best customer service I have come across in a webhost. Their chat support can do anything! Instantly. Resolve simple and complicated issues - help the untrained to set things up properly - sing, dance and wash up maybe too!! I've been really impressed. They are a professional bunch and treat every question - no matter how daft - with care and attention. Their client area and control panel are crystal clear and well supported. I am delighted with every aspect of their service so far.

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When I have an issue, night or day, they are there 24hrs a day to help. The solutions to problems are resolved in a speedy time. I am an amateur and have managed to generate a great looking and well functioning website through Pickaweb. Sometimes I feel I am asking a basic question - that i perhaps should know - but they are cool with that and resolve it. Great job guys!

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Good service. I had problems with my website. I was contacted with service support and they solve problems in my website. I am client of this company about five years and I am glad that find good host provider. In my future I am planing made more websites which will valid in UK. I will use service of Pickaweb.

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I have hosted many web sites and used Pickaweb for at least 7 years. I am always impressed with the efficient and helpful support they provide and I like the ease at which managing my domains can be done. They offer a first class hosting service and I would recommend them to anyone.

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★★★★★
Value
★★★★★

So Google suspended my website because of an SSL cerfiticate... pickaweb worked hard and closely with my self and developer to help us resolve the issue. I contacted the team via the chat on their site and was very satisfied with their support. The team would spend the time required to help and if their shift was over they would pass it on to a colleague. Excellent service.
Thank you guys

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Encountered a problem with transferring files from a demo Go Mobi website to the PickAWeb supported one. Problem was solved within 10 minutes and could not have received better support. It is important when you need it you get it. Also the support on the help pages is very understandably written and therefor online and telephone support are rarely required.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Pickaweb Support is amazing.
Ive contacted them 4 or 5 times now just to ask general questions. On all occasions they have been swift to help out.
Im a novice at website hosting so in terms of other features offered Im not sure if its good or not, I can only repeat my satisfaction at their support response efficiency.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Always there to support they never ever let us down we ask the question they get straight to work and solve the problem so we highly recumbent them to anyone looking for a company that give 24/7 support
so don't delay get pickaweb on your team now and never worry about it support as this company is there 24/7 365

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have made possibly 50+ calls to their online chat support and someone is ALWAYS there, I am totally impressed with this company on all levels!

And now they say I need to type at least 5o words so hopefully I can keep typing until I reach this amount of words, here and now, so to speak, to coin a phrase....

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

After years with companies that don't offer support outside of a ticket system, and then a week with a company that sold me an account as a reseller - only to discover they no longer support resellers - I found Pickaweb!

Marvellous bunch! Even on a Sunday afternoon I can get tech support via online chat and they are quick to resolve issues. Their prices are competitive and they have an entry option for resellers, keeping costs lower until the business grows. I am mightily impressed with them so far and would recommend them without hesitation.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I cannot say enough good things about the support I received today. Bradley went over and beyond what I expected. Both of my sites on my server had been hacked and I was left with nothing.
I had to clear my /home folder and restart my build, fortunately I had clicked backup on softoculous at some point and he managed to revive and reinstall my sites from this. Then found the infected files and removed them.

With service like this, why would you ever use another hosting company? I know we won't.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I chose Pickaweb in 2010 as they represented excellent value for money. I am still a customer to this day due to their excellent tech support guys who have helped me get up and running in no time, and if there was anything that I didn't understand, they had all the answers right there and then on the live chat system!

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have used Pickaweb for many years and have always received great customer support.
Today I have been chatting to Ben A. on live chat and he has been more than helpful, his help has been quick and efficient. He has dealt with my requirements in a friendly and professional manner. Thank you so much :-)

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Life savers they have just helped me out in a very tricky situation. Very easy to talk to and always happy to help. I am quite computer literate but always in need of help from the experts and that is what they are EXPERTS. I have 5 domains with them and use their hosting facilities.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Not dealing with my domains other than infrequently I need to go through the learning curves over again, while my business depends on the 'net it's not a daily chore. I find the chat support excellent and easy to use. The prices are good the uptime excellent.

I can't ever think I'd migrate away.

★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

I find Pickaweb to be an affordable webhosting provider. They provide 24/7 online technical support which is great for the small business user. In the unlikely event that your webmail is not working or your website is down they are always on hand to help. I am very happy with their service.

★★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★★

I am a new customer but so far my experience has been very good. I have had a few issues moving my domains from Plesk but your support team has been excellent on every occasion and they have helped me to overcome the problems.This almost instant support is the biggest plus of the Pickaweb package.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

In a difficult and stressful situation where the name servers were not responding and our web-site not working, with no apparent material gain to themselves, I have found the Pickaweb team hugely helpful, very responsive and efficient. And I am most grateful. They had the answers and solutions at their fingertips and there was minimum delay when being transferred to another member of the team. John Sandeman

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Best web hosting for SME's around. The support is absolutely miles ahead of anyone else - with us being a small growing business, we rely alot of their customer support for any minor issues that may arise - they have it sorted within the hour, usually quicker!

Can't recommend this hosting company enough.

We've gradually grown from a small business on their small hosting plan, and moved up to our dedicated vps server in 9 months - their advice and help with what our business needs helped keep our website live and running at its optimal level.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Pickaweb is such a great team they always manage to resolve my site problems no matter what time of day or night I need help. The 24/7 service is remarkably good and I am happy to be a customer. Special mention for Liam who sorted out 2 different problems on one chat session

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Online chat staff is very friendly & helpful and professional at the same time especially Bradley. Love their cloud hosting and various packages as it gives you the freedom to choose what suits you... Would certainly use them for years to come and recommend to all of you guys out there!

Thank you

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Since Joining Pickaweb over 5 years ago we have consistently received a good support service every time assistance has been requested or required. Always had my issues/problems resolved within an hour of raising via email or online help. We would certainly not hesitate in recommend Pickaweb to anyone looking for hosting package.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Fantastic! Their online chat is immediately responsive and so helpful. I've been using them for years and will continue to do so. This is a complicated thing for me and with Pickaweb, I am able to do so much on my own (with their expert help). I have speedily been able to buy a number of domains, set up hosting, set up redirects and even some email accounts. Highly recommended!

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I had to use the chat line to tech today and they were very quick and efficient, sorting out my problem straight away for me. I was not able to see the problem but Tim went onto my account and sorted the problem from his end. I am not a great tech person myself and so find it really useful that the chat line is so quick and efficient in sorting out my problems. They are always really helpful and never show that I am really a dunce when it comes to doing all the tech stuff. Thanks for being there

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I found Pick A Web when I was fed of of waiting 3 hours in HostGators queues... I felt that having a UK web host will be more beneficial and it has been exactly that. I am a freelance web designer that creates website for SME's, so having a reliable host is a must!

I signed up for the reseller package and I can assure you it's great value for money! Not only that they offer instant support and already have restored all 11 of my cpanel backups without any charge or fuss and also within a few minutes!

If your looking for a reliable hosting provider that are contactable very much around the clock then I wouldn't look any further than Pick A Web.... don't waste your time even looking.... Just sign up to Pick A Web and your have no problems. I promise!

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Had a few issues trying to sort out add-on domain with my reseller account, dropped into the pickaweb live chat and hey presto, after a few mistakes by myself, Liam took the helm and put me right within a few minutes and everything running how it should. Super support from a super company and cant recommend them enough. If you are looking for hosting requirements and a great price, plus having the benefit of expert live support and the touch of a button, then rest assured, you wont go far wrong using Pickaweb, probably one of if not thee best hosting provider in the country. Many thanks guys and long my you reign.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Brilliant support - cannot fault the service. I only use it for email hosting, but I have never been let down by the responsiveness of the team. Thank you.

That's all I really need to say and can't get to 100 words. Sorry. Doesn't mean that I don't think you are great.

Now just filling words for the sake of reaching 100.

Now just filling words for the sake of reaching 100.

Now just filling words for the sake of reaching 100.

Now just filling words for the sake of reaching 100.

Now just filling words for the sake of reaching 100.

Now just filling words for the sake of reaching 100.

Now just filling words for the sake of reaching 100.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

We have been with pickaweb from the start, we have had small problems every so often but all caused by something we have created. Pickaweb have always sorted things out with great network continuity and technical support. Can say enough apart from we would never look anywhere else for our hosting. We wanted our website updating and we utilised pickawebs web design team to create and update our website. This will be due again very soon for an update and once again we would look to utilise the pickaweb design team, as the design team endeavoured to provide a prompt and efficient service taking into consideration all our requests.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Service never lets me down quick to respond and help

Every time i have ever had an issue the team have always been on hand to offer me help and proper results
i would recommend anyone to use there service I'm not an IT kind of person so always explain that from the start and its not a problem the team will always talk me thru everything in a simple manner so i learn as we fix any issue .

There is not a lot more to add really other than i 100% trust this company to look after my IT stuff goes wrong whoever you use its the response when it does that matters and this team respond

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

I have been using Pickaweb for over 7 years and I find your services amazing.
Your website builder has saved me huge sums as I am able to design my websites myself.
It is easy to use for novices and professionals alike and one ends up with a professional looking site.
Your live Tech support is always on hand, patiently explaining and offering help when needed.
When I have opted to email questions or problems, they are acted on accurately and rapidly.
Being a one stop shop means, my costs are kept down and I am able to link some external databases and software to my website using the Softaculous software offered by Pickaweb.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

they are really good...good support and good features.

But what i like the most is their 24/7 support team....i mean what would we do without that service....with that in place we can support our customers as Resellers too.
Their Sitebuilder is on par with other top sitebuilders which cost and we get it free with Pick A Web Reseller Account.....they are leading the way.

Everything about the Reseller Account is made so easy...even for the novice....but if your not sure their support team is at hand 24/7.
Which makes this a win win situation....They are the best

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Have a VPS with Pickaweb, after looking for a faster web hosting service. I have found the service to be impeccable, with the fastest and most convenient support I have come across. They also assisted me with site migration which was a lifesaver and the set up was immediate so I was able to get going with the minimum of inconvenience or downtime. I am very happy so far and look forward to growing my business with this company, I would have no hesitation in recommending Pickaweb to anyone looking for a top notch hosting service with excellent support. Thanks Pickaweb!

★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

Pickaweb are an excellent company who provide fast and efficient customer service. If we ever have a problem they are there to help, their online chat system is great as working in a busy shop can cause a headache when trying to run around answering the shop phones and mobile etc. Staff are always friendly and any problem that we may have is corrected immediately. Pickaweb are much better than other companies who sometimes make you feel like a very small fish in a big pond whereas Pickaweb treat you as a valued customer each and every time, no matter how much money you spend with them. Kepp up the good work and a big thankyou to all those at Pickaweb.

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

Pickaweb more than rock, they boulder!!! I have used Picakweb services for over a decade and they have provided nothing but a faultless service. From their online 24 chat to the friendly and knowledgeable staff who always go extra mile to resolve any issue. It is not uncommon to spend an hour on resolving a problem which could involve updating wordpress themes, downloading files etc. This they always do with patience and humour. They are the go to host for any and every website hosting company for all the clients i work with. I have been with them for over a decade now and see no reason why i should change from this exemplary service any time soon. Keep up the good work Pickaweb crew, Bradley, Tom and the rest of the guys!

★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★★
Value
★★★★

I have been with Pickaweb for a few years now having been recommended them by a friend. The service I have received has been very good and I've had few problems. Pickaweb also invest in new infrastructure and hardware periodically so I am confident that the hosting of my website is in good hands. Whenever I have had technical queries, there has been online help available immediately via the chat feature. I needed help configuring the mail client on a new Mac and Pickaweb gave me step by step instructions in getting it set up. A further issue I had with managing my emails and preventing my mailbox filling up was solved very efficiently - the mailbox size was even increased free of charge!

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

The main thing I like about Pickaweb is that I rarely notice it's there! That's because everything just works, chugging away quietly in the background, doing what it's supposed to do. However if I do have a problem, the support staff on live chat always sort me out quickly and pleasantly, and when the problem, once, was actually located in my mail client, they nevertheless talked me patiently through the solution. There are online guides for just about everything anyone might want to do but also very nice human beings to explain when necessary. Prices are very reasonable as well.

★★★★
Support
★★★★★
Features
★★★★
Uptime
★★★★
Value
★★★★

They are reliable and have competent support staff
I have been with Pickaweb for the past 6 years.. They have supported my web platform from the beginning. The uptime is superb. The price is affordable. You can contact them at all time with a friendly response . I have cases in which I have to restore my websites to early dates due to corruption of files. They dealt with with my request swiftly in every professional way.
I will recommend their services to any one hoping to start a new business or looking for a reliable web hosting partner. They have packages for all your business needs

★★★★★
Support
★★★★★
Features
★★★★★
Uptime
★★★★★
Value
★★★★★

The service that I received in all areas were fantastic, when I called the main phone line and wished to place an order for webhosting, they set me up right away. no messing they were able to give me directions on what I needed the payment enquiry was sorted fast and then was able to establish my account right away. They all worked quickly, they did not mess me about and take things and drag them out. They are precise in all areas and move swiftly on the next task ahead. I give them my full commitment and will recommend to my friends and family I have been on the help department as there were certain things I did not understand, trying to get my site up and loaded, trying to move the domain name and get it loaded to the webhosting that I had just ordered. Each step was taking me through all the right members of the team from email, enquiries, billy but I have had no need for them but there is a enquiry of help you can go to. I will recommend them to all I meet.

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